WEBVTT 00:00:07.229 --> 00:00:10.710 Welcome to the Business Abundance Podcast, providing 00:00:10.710 --> 00:00:13.189 the tools and knowledge to help small business 00:00:13.189 --> 00:00:16.530 owners succeed. For additional resources, visit 00:00:16.530 --> 00:00:21.309 www .businessabundance .online. Welcome back 00:00:21.309 --> 00:00:23.690 to the Business Abundance Podcast. I'm Reem. 00:00:23.850 --> 00:00:26.589 I'm Rowan. I'm Ian. Today, we're going to talk 00:00:26.589 --> 00:00:29.289 about what it means to experience imposter syndrome 00:00:29.289 --> 00:00:33.390 and some tips on how to tackle it. Oh, what is 00:00:33.390 --> 00:00:36.450 imposter syndrome? What is imposter syndrome? 00:00:37.679 --> 00:00:40.719 I'm feeling a massive deja vu here. It's almost 00:00:40.719 --> 00:00:43.200 like I don't belong on the podcast. I feel like 00:00:43.200 --> 00:00:45.979 I'm a fraud or something. And that's exactly 00:00:45.979 --> 00:00:48.939 what imposter syndrome is. It's doubting your 00:00:48.939 --> 00:00:50.979 abilities and feeling like a fraud. Well, that's 00:00:50.979 --> 00:00:52.979 lucky. You've got someone who already feels like 00:00:52.979 --> 00:00:55.780 a fraud. We could talk for days. Let's just unpack 00:00:55.780 --> 00:01:03.679 that. I don't know what the issue is today, but 00:01:03.679 --> 00:01:05.239 I thought I'd just stay quiet for a little bit. 00:01:05.500 --> 00:01:08.840 I just didn't think like I had the right equipment 00:01:08.840 --> 00:01:11.200 to comment on this matter. Oh, OK. You've never 00:01:11.200 --> 00:01:13.319 felt like a fraud? Like you don't belong? Like 00:01:13.319 --> 00:01:15.400 you're overachieving in a world where everyone 00:01:15.400 --> 00:01:17.379 else seems to be better than you? That's a pretty 00:01:17.379 --> 00:01:19.859 good definition right there. Some good information. 00:01:20.219 --> 00:01:22.219 I'll do what I can. Yeah, it's pretty common. 00:01:22.519 --> 00:01:24.939 It is. Apparently it's common among high -performing 00:01:24.939 --> 00:01:27.599 individuals. Oh, I think I inadvertently called 00:01:27.599 --> 00:01:30.379 myself a high -performing individual. Lisa will 00:01:30.379 --> 00:01:32.420 never believe that. Lisa, if you're listening, 00:01:32.640 --> 00:01:35.319 please give Ian some more good feedback at home. 00:01:36.280 --> 00:01:37.859 Can you have imposter syndrome in a marriage? 00:01:38.620 --> 00:01:40.900 Yes. Oh, she can. He probably can. You can have 00:01:40.900 --> 00:01:42.819 imposter syndrome in relationships and in business. 00:01:43.019 --> 00:01:44.620 Yeah, right. Well, fear of not being good enough. 00:01:44.700 --> 00:01:47.439 Exactly. Cool. Yeah. There's a TV show on Netflix. 00:01:47.560 --> 00:01:50.439 It's super popular. It's called Never Have I 00:01:50.439 --> 00:01:53.239 Ever. OK. And it's based around a girl named 00:01:53.239 --> 00:01:59.829 Davey. She's American Indian. And she... …is, 00:01:59.849 --> 00:02:01.510 like, super, super smart. But, like, she's part 00:02:01.510 --> 00:02:04.689 of, like, the stereotypical nerdy kind of crowd. 00:02:04.930 --> 00:02:08.110 So she's… She's not cool, you know? Or she's 00:02:08.110 --> 00:02:10.569 cool in the stereotypical nerdy crowd. Yeah. 00:02:10.750 --> 00:02:12.389 But, like, the whole school thinks of her as, 00:02:12.389 --> 00:02:15.889 you know, like, nerdy Davey. Okay. And she has 00:02:15.889 --> 00:02:19.949 this major crush on the most popular guy in the 00:02:19.949 --> 00:02:21.650 school. Oh, it doesn't sound like that's played 00:02:21.650 --> 00:02:24.259 out in the past before. And she eventually starts 00:02:24.259 --> 00:02:26.759 dating him and she like self -sabotages and ruins 00:02:26.759 --> 00:02:28.659 it because she just thinks that she's not good 00:02:28.659 --> 00:02:31.759 enough for him. So yeah, you can have it in relationships 00:02:31.759 --> 00:02:34.719 too. Especially high performing data. Yes, it 00:02:34.719 --> 00:02:37.039 doesn't always apply. Oh, there you go. Anyway, 00:02:37.060 --> 00:02:39.699 it's a pretty interesting topic. I think Rick 00:02:39.699 --> 00:02:41.680 said, oh, we need to talk about this on the podcast. 00:02:42.639 --> 00:02:44.860 And I was like, yeah, is it a whole podcast? 00:02:44.879 --> 00:02:46.159 And I thought about it. I thought that's very 00:02:46.159 --> 00:02:48.819 common. A lot of people that do things. It sounds 00:02:48.819 --> 00:02:50.979 like that character felt like they were above 00:02:50.979 --> 00:02:56.680 their station. in life. Sometimes, I guess, we 00:02:56.680 --> 00:02:59.780 can be in situations where we feel like we're 00:02:59.780 --> 00:03:02.919 not quite ready to be there. Does that make sense? 00:03:03.539 --> 00:03:07.080 Yeah. Yeah, and also you can feel like, oh, gee, 00:03:07.780 --> 00:03:09.219 is what I'm doing actually that good? Because 00:03:09.219 --> 00:03:11.280 you're so used to doing it. You know, you've 00:03:11.280 --> 00:03:13.580 probably had some really fantastic ones and then 00:03:13.580 --> 00:03:14.780 when you do something good, you don't even think 00:03:14.780 --> 00:03:16.840 it's good. Or you're trying to start something 00:03:16.840 --> 00:03:18.560 new and you don't know if you're good enough 00:03:18.560 --> 00:03:21.629 to be doing the new thing. Yeah. Like, you get 00:03:21.629 --> 00:03:23.490 a new promotion at work or something like that, 00:03:23.509 --> 00:03:25.090 you take on a new management role that you haven't 00:03:25.090 --> 00:03:27.409 done before and you're like, hang on, I don't 00:03:27.409 --> 00:03:29.129 actually know what I'm doing. Why am I here? 00:03:29.210 --> 00:03:31.909 Why did I get chosen to do this? Yeah. Have you 00:03:31.909 --> 00:03:35.509 ever experienced imposter syndrome, Rowan? Me? 00:03:35.650 --> 00:03:37.189 Well, I think everyone's experienced it. Like, 00:03:37.270 --> 00:03:39.509 we just gave heaps of different examples there 00:03:39.509 --> 00:03:43.270 of places and ways you could experience it. But... 00:03:43.319 --> 00:03:45.520 Yeah, should I be here? Should I be doing this? 00:03:45.599 --> 00:03:47.979 Like you can do on the sports field, you can 00:03:47.979 --> 00:03:50.819 be at school, you can be with friends or like 00:03:50.819 --> 00:03:52.819 you're saying that with a partner and things 00:03:52.819 --> 00:03:55.240 like that. And like, oh, geez, yeah, I'm not 00:03:55.240 --> 00:03:58.060 good enough to be in this situation. Or sometimes, 00:03:58.060 --> 00:03:59.879 you know, you're good enough to be there. And 00:03:59.879 --> 00:04:01.439 it's probably what's really relevant to what 00:04:01.439 --> 00:04:05.180 I do or consult about some pretty complex topics 00:04:05.180 --> 00:04:07.680 and some pretty important things for a lot of 00:04:07.680 --> 00:04:09.819 people. Sometimes things are affecting hundreds 00:04:09.819 --> 00:04:13.900 of people and pretty important. And you go, gee, 00:04:15.099 --> 00:04:16.839 what was I thinking about last night? I was watching 00:04:16.839 --> 00:04:19.139 Netflix and watching below deck some absolute 00:04:19.139 --> 00:04:21.560 trash TV. And here I am trying to work out this 00:04:21.560 --> 00:04:23.720 complex thing. And man, why would you be listening 00:04:23.720 --> 00:04:26.620 to me? What's below deck? Oh, it's a TV show 00:04:26.620 --> 00:04:30.519 just about, you know, crew and super yachts. 00:04:31.459 --> 00:04:33.459 It's just trashy enough. I thought it was about 00:04:33.459 --> 00:04:36.600 Pagolas. What's a super yacht? Super yacht. I 00:04:36.600 --> 00:04:38.199 don't know what a super yacht is. It's a boat. 00:04:38.540 --> 00:04:40.920 It's a big boat. But you don't call it a boat 00:04:40.920 --> 00:04:42.529 because it's your yacht. Oh yeah, it's a ship. 00:04:42.629 --> 00:04:45.709 Could be a ship, yeah. But basically they're 00:04:45.709 --> 00:04:49.610 going to be at least 100 feet long. If we don't 00:04:49.610 --> 00:04:52.050 know about feet, that's probably over 30 meters. 00:04:52.649 --> 00:04:55.449 And you have a whole crew of engineers and captain 00:04:55.449 --> 00:05:01.769 and mates and stewards. They call them stews. 00:05:03.709 --> 00:05:05.649 Then the guests come on for a night or two and 00:05:05.649 --> 00:05:09.470 pay 30, 40, 50 grand, 100 grand. And then they 00:05:09.470 --> 00:05:12.279 pay tips on top of it. and you just get the drama 00:05:12.279 --> 00:05:15.120 of the crew and you get the interesting what's 00:05:15.120 --> 00:05:16.360 who's coming on next and what are they going 00:05:16.360 --> 00:05:21.000 to do and just trashy enough to but not too trashy 00:05:21.000 --> 00:05:23.620 that it's I can't watch it it's light -hearted 00:05:23.620 --> 00:05:25.519 enough that I don't have to pay attention. So 00:05:25.519 --> 00:05:28.800 it's like rich people Jersey Shore? No no that's 00:05:28.800 --> 00:05:30.779 way too trashy for me but yeah it's just you 00:05:30.779 --> 00:05:33.000 know it's nice to just look at something that's 00:05:33.000 --> 00:05:34.800 not very complicated every now and then. Sounds 00:05:34.800 --> 00:05:36.600 like the kind of situation where if you walked 00:05:36.600 --> 00:05:39.139 on that boat you might get imposter syndrome. 00:05:39.849 --> 00:05:41.449 Should I be on this boat? I don't think any of 00:05:41.449 --> 00:05:43.230 those people have that issue. No, I definitely 00:05:43.230 --> 00:05:45.910 think they should be on the boat. Yeah. Anyway, 00:05:45.910 --> 00:05:48.170 it's probably not the best topic of conversation, 00:05:48.430 --> 00:05:51.269 my evening habits. But yeah, going back to the 00:05:51.269 --> 00:05:54.790 story is that, yeah, you can sometimes be doing 00:05:54.790 --> 00:05:56.649 things and you're saying to have I ever felt 00:05:56.649 --> 00:05:58.089 it and you're talking about this and you're talking 00:05:58.089 --> 00:05:59.730 about that and going, you know, working this 00:05:59.730 --> 00:06:01.569 out and you think, oh man, should I even be working 00:06:01.569 --> 00:06:03.389 this out? What was I doing yesterday? I'm just 00:06:03.389 --> 00:06:05.769 a normal person. Like I was going on a cricket 00:06:05.769 --> 00:06:08.209 train, doing this and then now I'm doing this. 00:06:08.910 --> 00:06:11.209 but you sort of get used to what you do and what 00:06:11.209 --> 00:06:13.009 level you're at and you think that's normal and 00:06:13.009 --> 00:06:17.170 you forget that that's not normal. So yeah, definitely 00:06:17.170 --> 00:06:20.029 as a professional you have it all the time and 00:06:20.029 --> 00:06:22.629 something you need to be well aware of so you 00:06:22.629 --> 00:06:24.149 know straight away, you sort of think about that 00:06:24.149 --> 00:06:26.750 and you go, that's this. Yep, no, we're good 00:06:26.750 --> 00:06:29.209 now. That's actually why I started wearing the 00:06:29.209 --> 00:06:32.290 propeller hat. You're on? Yeah. Got asked to 00:06:32.290 --> 00:06:36.050 do a panel thing in front of a crowd of people 00:06:36.050 --> 00:06:38.839 and it was on marketing and advertising. I thought, 00:06:38.839 --> 00:06:41.160 oh well, how are we going to be memorable? Let's 00:06:41.160 --> 00:06:42.819 chuck the propeller hat on and people are going 00:06:42.819 --> 00:06:44.819 to remember who I was at the very least. It was 00:06:44.819 --> 00:06:47.160 almost like your mask, your costume. So you're 00:06:47.160 --> 00:06:48.779 up on stage and you've got some pretty big wigs 00:06:48.779 --> 00:06:50.199 out in the crowd and they're asking questions 00:06:50.199 --> 00:06:52.759 of this panel of people that are way more qualified 00:06:52.759 --> 00:06:55.300 than I am. And I've just got an alternative view. 00:06:55.620 --> 00:06:57.540 But you're on the panel, so you're just as qualified 00:06:57.540 --> 00:06:58.480 a bit there, is that right? Well, that's exactly 00:06:58.480 --> 00:07:02.199 right. And I've just found that now whenever 00:07:02.199 --> 00:07:05.019 I have to speak in front of a crowd, out comes 00:07:05.019 --> 00:07:08.870 the propeller hat. Which shields up. Yeah, you 00:07:08.870 --> 00:07:11.689 just think it's like persona shows on yeah, yeah 00:07:11.689 --> 00:07:16.850 a lot of actors feel that way too No, not quite 00:07:16.850 --> 00:07:19.550 should trademark it. Damn it. Have you seen dr. 00:07:19.670 --> 00:07:22.250 Who? Yes. Good. So, you know who David Tennant 00:07:22.250 --> 00:07:25.709 is? Oh, yeah, I haven't seen much of the new 00:07:25.709 --> 00:07:28.410 stuff I did see a little bit of David Tennant 00:07:28.410 --> 00:07:31.230 stuff. That's me. It's good. Hurry. Ask me if 00:07:31.230 --> 00:07:34.170 I knew if I'm a doctor I know this person before 00:07:34.170 --> 00:07:35.569 you arrived. I said you just need a way for you 00:07:35.569 --> 00:07:42.160 to get here Tom Baker It's old. Ouch. Ouch. Really, 00:07:42.439 --> 00:07:45.160 the thing is, take that. Old men. Is he the one 00:07:45.160 --> 00:07:48.720 with the scarf? Yes. Yeah. Curly hair. Yeah, 00:07:48.720 --> 00:07:50.600 so going back to the bell hat, so you're saying, 00:07:51.019 --> 00:07:53.220 like, it's a post -syndrome thing. I guess it 00:07:53.220 --> 00:07:54.600 was part of... Sort of, yeah. ...part of, like, 00:07:54.600 --> 00:07:57.120 a mask. So there's something... Here's my persona. 00:07:57.439 --> 00:08:00.459 Yeah, here's my persona. It's not me. I can walk 00:08:00.459 --> 00:08:03.060 with you guys. Yeah, and eventually, I mean, 00:08:03.060 --> 00:08:06.819 it's a two -hour long thing. So eventually you 00:08:06.819 --> 00:08:08.319 believe it yourself. Yeah, so you were thinking 00:08:08.319 --> 00:08:09.759 I'm supposed to be here So you're going into 00:08:09.759 --> 00:08:11.540 the like to fake it till you make it attitude 00:08:11.540 --> 00:08:12.800 even though you didn't need to fake it because 00:08:12.800 --> 00:08:14.759 yeah You obviously were there for a reason and 00:08:14.759 --> 00:08:15.959 you're asking you know what you're talking about. 00:08:15.959 --> 00:08:18.100 So you're fine Yeah, I had all the skills I needed. 00:08:18.500 --> 00:08:20.339 Yeah, I need someone on my head. So people go 00:08:20.339 --> 00:08:22.060 gee Who's this guy with a proud he must be all 00:08:22.060 --> 00:08:24.160 right if he's gonna wear that up there. Yeah 00:08:24.160 --> 00:08:28.319 Got you fooled. Haha Yeah, interesting. So there's 00:08:28.319 --> 00:08:30.120 something like obviously something memorable 00:08:30.120 --> 00:08:31.839 and it's a bit of a marketing thing But didn't 00:08:31.839 --> 00:08:34.039 realize that would be behind it. What about you, 00:08:34.080 --> 00:08:39.549 right? Yeah, I, when I was in high school, was 00:08:39.549 --> 00:08:41.629 involved in a heap of different youth events. 00:08:41.669 --> 00:08:45.690 Like I did Youth Parliament, and which is, if 00:08:45.690 --> 00:08:47.169 you don't know what that is, it's basically just 00:08:47.169 --> 00:08:49.809 where they get a bunch of kids and put them in 00:08:49.809 --> 00:08:52.450 parliament seats and go, have at it, have a debate. 00:08:52.690 --> 00:08:54.690 Do they get good lunches? Yeah, parliamentary 00:08:54.690 --> 00:08:57.129 lunches are the best. Oh, fantastic. Sounds like 00:08:57.129 --> 00:08:59.730 a rule. It's pretty good. It's pretty good. But 00:08:59.730 --> 00:09:03.490 like, you're sitting... in this huge room with 00:09:03.490 --> 00:09:06.929 a bunch of kids from the top schools in the state. 00:09:07.669 --> 00:09:09.789 And these are like your future politicians, your 00:09:09.789 --> 00:09:12.169 future doctors, your future lawyers, like they're 00:09:12.169 --> 00:09:14.649 real switched on kids. And I'm sitting there 00:09:14.649 --> 00:09:18.450 and I'm like, I'm not this. But they're not hosting 00:09:18.450 --> 00:09:21.870 a podcast. But I was like, I don't know how to 00:09:21.870 --> 00:09:23.809 talk to people. I don't know how to debate. Why 00:09:23.809 --> 00:09:25.409 am I here? I'm here because my teacher was like, 00:09:25.429 --> 00:09:28.129 hey, you should do this. And I was like, yeah, 00:09:28.350 --> 00:09:30.139 righto. And you were thinking, oh, she just needs 00:09:30.139 --> 00:09:32.299 to make up the numbers. I'll go spend a week 00:09:32.299 --> 00:09:36.100 in Hobart, why not? Free lunch. Free lunch. Interesting, 00:09:36.200 --> 00:09:38.700 a lot of successful people have someone who believes 00:09:38.700 --> 00:09:40.919 in them before they believe in themselves. So 00:09:40.919 --> 00:09:42.480 your teacher's like, yeah, you should do this. 00:09:42.740 --> 00:09:45.000 Oh, okay. Yeah, I'll go do that. Sounds like 00:09:45.000 --> 00:09:46.419 fun. Yeah, it's interesting the amount of people 00:09:46.419 --> 00:09:48.259 that say, gee, you know, you should be doing 00:09:48.259 --> 00:09:50.419 this or that. And you're like, oh, I couldn't 00:09:50.419 --> 00:09:51.940 do that. But other people notice it really quick 00:09:51.940 --> 00:09:54.799 and you just never have any idea, do you? It's 00:09:54.799 --> 00:09:56.139 a bit different when you're like sitting there 00:09:56.139 --> 00:09:58.679 and you actually have to do it. Yeah. How'd you 00:09:58.679 --> 00:10:03.039 go, by the way? Look, I spoke. I was on news. 00:10:03.059 --> 00:10:05.860 I was on TV. You're right. There you go. Successful. 00:10:06.200 --> 00:10:08.720 We'll say that. Yeah, on TV. Got to TV. I got 00:10:08.720 --> 00:10:12.860 there. I spoke. I got through it. And you got 00:10:12.860 --> 00:10:15.720 on TV. Yeah. It's a measure of success. I think 00:10:15.720 --> 00:10:18.299 so. You got shown on TV. Yeah. Read it. Yeah, 00:10:18.299 --> 00:10:20.220 no one else. Just read. Who won? No one remembers. 00:10:20.360 --> 00:10:22.899 There's photographic evidence on Facebook. You're 00:10:22.899 --> 00:10:25.980 right. Beautiful. Sounds like a success to me. 00:10:26.539 --> 00:10:29.330 Success to me. Englishing today, not Englishing 00:10:29.330 --> 00:10:32.789 well. Struggle straight. Better get back to imposter 00:10:32.789 --> 00:10:34.509 syndrome because this is a pretty serious topic. 00:10:34.889 --> 00:10:36.929 Yes. So we're talking about imposter syndrome. 00:10:37.210 --> 00:10:39.389 What is it? Have we had it before? We've all 00:10:39.389 --> 00:10:41.570 had it before. And then probably people listening 00:10:41.570 --> 00:10:44.450 would have stories or would be thinking now, 00:10:44.850 --> 00:10:46.929 you know, often I think that, you know, I'm not 00:10:46.929 --> 00:10:48.309 good enough to do something or we're in the right 00:10:48.309 --> 00:10:51.950 place or am I capable or whatever. So probably 00:10:51.950 --> 00:10:55.730 should keep on topic. Try and find those insecurities. 00:10:56.699 --> 00:10:59.779 within yourself then, if you're feeling it. Try 00:10:59.779 --> 00:11:02.220 and address that. You might be talking to someone, 00:11:02.320 --> 00:11:04.820 might be talking to someone professional. Yeah. 00:11:05.159 --> 00:11:07.039 I think if it gets severe, you should probably 00:11:07.039 --> 00:11:08.480 talk to a professional, talk to a counselor, 00:11:08.860 --> 00:11:10.600 to a psychologist. If it's stopping you from 00:11:10.600 --> 00:11:12.259 being able to perform your duties. It's probably 00:11:12.259 --> 00:11:13.840 important to note actually, before we get too 00:11:13.840 --> 00:11:15.720 much into that, is if you are feeling the way 00:11:15.720 --> 00:11:17.259 that you are not good enough and you actually 00:11:17.259 --> 00:11:19.500 are not good enough. That's probably different, 00:11:19.679 --> 00:11:21.580 that's not imposter syndrome. That's just being 00:11:21.580 --> 00:11:23.799 garbage. Yeah, but if you've got to where you 00:11:23.799 --> 00:11:25.759 are because you've been reasonably good at something, 00:11:26.080 --> 00:11:28.139 then you're thinking, gee, I'm not that good. 00:11:28.820 --> 00:11:30.220 Well, the worst case scenario would be getting 00:11:30.220 --> 00:11:32.120 to somewhere by being garbage and then thinking 00:11:32.120 --> 00:11:34.779 you're awesome. That's the opposite of imposter 00:11:34.779 --> 00:11:36.639 syndrome. We can't help you there. Yeah, no. 00:11:37.460 --> 00:11:39.120 I think you're still being an imposter, man. 00:11:39.220 --> 00:11:42.980 I think they're called prime minister. That's 00:11:42.980 --> 00:11:46.289 a bit rough. I feel like Prime Ministers have 00:11:46.289 --> 00:11:48.509 the toughest jobs. Yeah, maybe not for us. It 00:11:48.509 --> 00:11:50.710 doesn't matter if you're good or bad. No one 00:11:50.710 --> 00:11:53.009 will ever know if you were good or bad. It's 00:11:53.009 --> 00:11:56.850 just what gets portrayed and we'd have no clue. 00:11:57.710 --> 00:11:59.570 And forever you're known as that Prime Minister 00:11:59.570 --> 00:12:01.990 that was terrible. The poor UK Prime Minister 00:12:01.990 --> 00:12:04.110 this week visits the Queen and then two days 00:12:04.110 --> 00:12:07.970 later the Queen dies. She did a good job, Queen. 00:12:09.230 --> 00:12:11.710 RIP Lizzie. Speaking of the Queen, she must have 00:12:11.710 --> 00:12:13.389 had a few moments of imposter syndrome in her 00:12:13.389 --> 00:12:16.629 life. I'm just a normal kid, and now I'm the 00:12:16.629 --> 00:12:18.750 queen. You reckon she ever felt like a normal 00:12:18.750 --> 00:12:21.049 kid? I reckon she felt like a normal kid, but 00:12:21.049 --> 00:12:23.789 she's still a person. She probably felt pretty 00:12:23.789 --> 00:12:27.990 normal before her dad took on the king. Yeah, 00:12:27.990 --> 00:12:30.110 because that was sudden too. She wasn't in line 00:12:30.110 --> 00:12:31.769 for the throne, was she? Yeah, because I think 00:12:31.769 --> 00:12:33.750 it was King Edward. He abdicated the throne, 00:12:34.309 --> 00:12:35.789 yeah. Yeah, because he wanted to marry someone 00:12:35.789 --> 00:12:41.230 else. Yeah, so she would have had a bit of support 00:12:41.230 --> 00:12:43.500 and a bit of learning. Well, not to do what she'd 00:12:43.500 --> 00:12:44.919 do, but there'd be heaps of times she'd probably 00:12:44.919 --> 00:12:46.440 be dealing with problems. She had the World Wars 00:12:46.440 --> 00:12:50.019 and... Well, Winston Churchill was still Prime 00:12:50.019 --> 00:12:53.039 Minister, I believe, when she ascended the throne. 00:12:53.039 --> 00:12:57.240 Mm -hmm. So... Yeah. 1952. World War II. Yeah. 00:12:57.440 --> 00:12:59.080 They had a recession at some point because they 00:12:59.080 --> 00:13:02.399 talked about devaluing the pound. Yep. A lot 00:13:02.399 --> 00:13:03.820 of big issues and she would have been like, what 00:13:03.820 --> 00:13:06.240 am I doing here? I'm just... Mm. Yeah. I don't 00:13:06.240 --> 00:13:09.240 know anything about this. So I don't think anyone's 00:13:09.240 --> 00:13:12.649 immune, but... What would she have been, 20, 00:13:12.649 --> 00:13:17.889 26? Younger, I think. She was 96 when she died 00:13:17.889 --> 00:13:21.450 and she's had 70 years. It's good maths, can't 00:13:21.450 --> 00:13:25.110 argue with that. Anyway, I think we're just establishing 00:13:25.110 --> 00:13:27.289 that it's a pretty common problem, but why does 00:13:27.289 --> 00:13:30.490 that affect someone in business? I feel like, 00:13:30.730 --> 00:13:31.870 I don't know, if you're in business, you could 00:13:31.870 --> 00:13:33.230 do what you do and then you're sitting there 00:13:33.230 --> 00:13:36.610 thinking, gee, I'm not quite good enough, procrastinating 00:13:36.610 --> 00:13:39.590 a little bit. You could decide not to take on 00:13:39.590 --> 00:13:42.309 that big job. Yep. Which could then affect your 00:13:42.309 --> 00:13:44.029 bottom line? Yep. You feel like you can only 00:13:44.029 --> 00:13:45.970 go for the smaller jobs? Yep. Don't think you 00:13:45.970 --> 00:13:48.450 can charge that much? Yeah, there's a big one. 00:13:48.590 --> 00:13:50.710 How many small businesses do we know that don't 00:13:50.710 --> 00:13:53.029 charge enough? Yeah, it's not like they need 00:13:53.029 --> 00:13:54.870 to be ripping people off, but it's like, oh, 00:13:54.870 --> 00:13:56.529 well, I was talking to the mechanic the other 00:13:56.529 --> 00:13:58.830 day, and I might be on another podcast, but he 00:13:58.830 --> 00:14:01.149 wasn't charging us because we took the car down 00:14:01.149 --> 00:14:03.309 and it had a big rattle, weird metallic noise 00:14:03.309 --> 00:14:04.730 in it. Why is it freaking out? I don't know, 00:14:04.730 --> 00:14:06.909 fix it. And don't have the ability to get under 00:14:06.909 --> 00:14:09.070 the car or anything anyway. So we're talking 00:14:09.070 --> 00:14:11.009 to the mechanic. so they can identify what the 00:14:11.009 --> 00:14:12.429 problem was and tell us, because we're worried 00:14:12.429 --> 00:14:14.950 about it, which we're having to pay for. We need 00:14:14.950 --> 00:14:16.909 that advice. We've taken it down there. We've 00:14:16.909 --> 00:14:18.769 made the buying decision. We're paying this guy. 00:14:19.250 --> 00:14:21.830 It's there. And he's taken it for a drive, couldn't 00:14:21.830 --> 00:14:24.350 find it, sent it back, took it back down, still 00:14:24.350 --> 00:14:26.309 doing it, mucked around it for a while, figured 00:14:26.309 --> 00:14:27.490 out something was wrong, something was wrong. 00:14:27.590 --> 00:14:29.730 The last mechanic had broken a few things and 00:14:29.730 --> 00:14:33.009 he's fixed it all. And it turned out to be mainly 00:14:33.009 --> 00:14:35.409 the issue was some drink bottles in the car. 00:14:36.289 --> 00:14:38.450 We found that out later. But he did actually 00:14:38.450 --> 00:14:40.029 fix a bunch of things with him. Can I get just 00:14:40.029 --> 00:14:41.409 like a set of unscrewing stuff? He just chopped 00:14:41.409 --> 00:14:44.250 it out So he's fixing made it all proper and 00:14:44.250 --> 00:14:45.669 it was bouncing around and there's another noise 00:14:45.669 --> 00:14:47.330 that went away and he's like, oh don't worry 00:14:47.330 --> 00:14:48.990 about it It's only half an hour and like to be 00:14:48.990 --> 00:14:50.909 honest, we didn't do too much and the alarms 00:14:50.909 --> 00:14:53.289 are mad Don't devalue yourself. I mean it's a 00:14:53.289 --> 00:14:55.649 piece of mine. We need to check like What's how 00:14:55.649 --> 00:14:57.389 it he's a so it wasn't half an hour you went 00:14:57.389 --> 00:14:59.929 for a drive for 20 minutes I for for he's been 00:14:59.929 --> 00:15:03.409 half an hour now with your sidekick. Yeah, I 00:15:03.409 --> 00:15:07.179 give me 15 bucks like 15 bucks before 100 in 00:15:07.179 --> 00:15:08.960 the machine, we'll pay 100, that's fair. It's 00:15:08.960 --> 00:15:11.539 an hourly rate, you know, boom. And he was just 00:15:11.539 --> 00:15:13.460 like, oh, I'm not good enough to charge an hour 00:15:13.460 --> 00:15:17.559 for this, which is crazy. So if you're in a small 00:15:17.559 --> 00:15:19.019 business and you're thinking, hey, you know, 00:15:19.019 --> 00:15:20.899 even though he's a good mechanic, he's got a 00:15:20.899 --> 00:15:22.759 whole mechanic shop, he's got to that point by 00:15:22.759 --> 00:15:24.860 being good at what he does, he still thinks, 00:15:25.080 --> 00:15:27.360 oh, I can't bill someone because there's no value 00:15:27.360 --> 00:15:29.799 there. But that's him thinking that, not me thinking 00:15:29.799 --> 00:15:31.700 that. I think to some point there's probably 00:15:31.700 --> 00:15:33.799 a bit of a fear of what the customers are going 00:15:33.799 --> 00:15:36.299 to think. as well because I've been on the other 00:15:36.299 --> 00:15:38.620 side of that working as a service advisor and 00:15:38.620 --> 00:15:41.580 we have charged for services and then people 00:15:41.580 --> 00:15:43.659 are not happy with the fact they're being charged 00:15:43.659 --> 00:15:46.220 for services. Were they good services? Like they 00:15:46.220 --> 00:15:49.539 were valid things? Yeah. Things that were fixed 00:15:49.539 --> 00:15:52.899 or were diagnosed. It wasn't like you spent five 00:15:52.899 --> 00:15:55.259 hours on it and it was really an hour job. I 00:15:55.259 --> 00:15:56.980 mean that does happen in some dealerships but 00:15:56.980 --> 00:16:00.000 we're not going to go into that. I think that's... 00:16:00.059 --> 00:16:01.700 That's your value proposition though, isn't it? 00:16:02.320 --> 00:16:04.399 If there's been an exchange of value, people 00:16:04.399 --> 00:16:08.600 are happy to pay. And some people obviously want 00:16:08.600 --> 00:16:11.019 more for less. Some people will never be happy 00:16:11.019 --> 00:16:12.899 if you just exclude them. Some people just don't 00:16:12.899 --> 00:16:14.720 want to pay ever. They just want everything for 00:16:14.720 --> 00:16:18.139 free. But then sometimes you've got to be able 00:16:18.139 --> 00:16:20.519 to explain your value. And then if you feel like 00:16:20.519 --> 00:16:23.299 an imposter, you can't explain your value. And 00:16:23.299 --> 00:16:25.059 then people won't get it. And then they'll be 00:16:25.059 --> 00:16:26.320 like, hey, I don't want to pay you for that. 00:16:27.159 --> 00:16:29.340 feed yourself really, won't you? Drop your rates 00:16:29.340 --> 00:16:31.340 or whatever. Yep, then the same problem will 00:16:31.340 --> 00:16:32.740 happen again because you can't explain your value. 00:16:33.059 --> 00:16:35.279 And if you're not confident with that invoice, 00:16:36.600 --> 00:16:38.840 how are you ever going to be able to charge more? 00:16:39.659 --> 00:16:42.080 Safe to say that if your customer is saying, 00:16:42.120 --> 00:16:44.980 I want to pay you more, you probably got some 00:16:44.980 --> 00:16:49.259 skills and you can charge. Not like a wounded 00:16:49.259 --> 00:16:51.820 bull, but put some value in your work. Yeah, 00:16:51.899 --> 00:16:54.379 something I think is really important is that 00:16:54.330 --> 00:16:56.490 for any business, any person, you need to know 00:16:56.490 --> 00:16:58.429 why you're good. Like, why are we really good 00:16:58.429 --> 00:17:00.110 at something? And it's not the same as everyone 00:17:00.110 --> 00:17:02.610 else. Maybe it is, maybe it is, but it's pretty 00:17:02.610 --> 00:17:04.950 rare you need to. Like, why, what makes me really 00:17:04.950 --> 00:17:07.170 good? Why do people deal with me? And your clients 00:17:07.170 --> 00:17:08.490 usually will tell you, they're like, oh, you're 00:17:08.490 --> 00:17:12.049 the best because of this. And you probably don't 00:17:12.049 --> 00:17:13.549 even think that. You probably don't even know 00:17:13.549 --> 00:17:15.809 that unless you've asked them. You go through 00:17:15.809 --> 00:17:18.069 and you ask them and you say, oh, gee, why do 00:17:18.069 --> 00:17:20.529 you like us? You're the best, Maro. Why do you 00:17:20.529 --> 00:17:22.349 actually like us? I love this and I love this 00:17:22.349 --> 00:17:24.200 and I love this and I love this. Boom, boom. 00:17:24.319 --> 00:17:26.700 Write that down. They go, gee, what do we do? 00:17:26.759 --> 00:17:28.859 Boom. So at least when you're doing things, you 00:17:28.859 --> 00:17:31.000 know, oh, I do this, this, this is why I'm awesome. 00:17:31.720 --> 00:17:34.180 And generally, the stuff that they like is addressing 00:17:34.180 --> 00:17:36.200 a pain point that they've had from other service 00:17:36.200 --> 00:17:39.259 providers. Yeah. And so that's why they come 00:17:39.259 --> 00:17:41.119 back to you. Yeah. It could be a pain point or 00:17:41.119 --> 00:17:43.460 it could be you talk to them, communicate, get 00:17:43.460 --> 00:17:45.480 back to them. You listen. Yeah. You're a nice 00:17:45.480 --> 00:17:48.019 person. Yep. Yeah. You listen. No one else listens 00:17:48.019 --> 00:17:51.779 to them. Yeah. But yeah, you can ask other people. 00:17:51.880 --> 00:17:53.960 and find out what those good things are. And 00:17:53.960 --> 00:17:57.099 they can definitely contribute to giving you 00:17:57.099 --> 00:17:58.539 somebody to think, oh gee, we are actually good 00:17:58.539 --> 00:18:01.559 at this because people say. And I think a lot 00:18:01.559 --> 00:18:03.880 of business owners and people in general don't 00:18:03.880 --> 00:18:05.839 ask for feedback because they're worried about 00:18:05.839 --> 00:18:07.920 the bad feedback. Especially if you've got imposter 00:18:07.920 --> 00:18:09.720 syndrome. Oh yeah. I don't want to ask. What 00:18:09.720 --> 00:18:10.819 if they tell me something I don't want to hear? 00:18:11.200 --> 00:18:12.960 But in general no one wants to hear bad things 00:18:12.960 --> 00:18:15.140 about themselves and they're worried about all 00:18:15.140 --> 00:18:16.519 the things that have gone wrong or might have 00:18:16.519 --> 00:18:17.980 gone wrong or things that more people might think 00:18:17.980 --> 00:18:19.539 and then they're like oh but if they tell me 00:18:19.539 --> 00:18:21.359 it'll be real it's like well no if you've mucked 00:18:21.359 --> 00:18:22.880 it up they they already know you've mucked it 00:18:22.880 --> 00:18:25.160 up like it's already out there so them telling 00:18:25.160 --> 00:18:27.180 you is probably better because at least they 00:18:27.180 --> 00:18:29.680 know you you want to know which is much better 00:18:29.680 --> 00:18:31.759 than you don't want to know and so people don't 00:18:31.759 --> 00:18:33.380 ask for that feedback because they're too afraid 00:18:33.380 --> 00:18:36.359 of hearing oh gee you really mucked this up and 00:18:36.359 --> 00:18:37.279 at the end of the day people just want to know 00:18:37.279 --> 00:18:38.680 you want to help them and you want to get a good 00:18:38.680 --> 00:18:41.230 result and you try your best and that's A lot 00:18:41.230 --> 00:18:43.650 of people, even if they get an enormous amount 00:18:43.650 --> 00:18:46.970 of good feedback, if they see one bad review, 00:18:47.130 --> 00:18:49.650 they'll just solely focus on that one bad review. 00:18:49.829 --> 00:18:53.549 Yeah, yeah. I'd hope I focus on the negatives. 00:18:53.869 --> 00:18:55.869 You've got to fix stuff, but yes, you've got 00:18:55.869 --> 00:18:57.849 to take some things with a grain of salt sometimes. 00:18:58.470 --> 00:19:00.349 And a negative review is sometimes a positive. 00:19:01.250 --> 00:19:03.309 A lot of times it's a positive, unless they're 00:19:03.309 --> 00:19:05.529 one of that minority that's never happy. But 00:19:05.529 --> 00:19:08.910 if you've actually cocked something up, how do 00:19:08.910 --> 00:19:11.880 we fix it? Yeah. And if you're a bigger business, 00:19:12.480 --> 00:19:13.940 you definitely want to see those negative reviews, 00:19:14.059 --> 00:19:15.240 because something's gone wrong in the systems. 00:19:15.680 --> 00:19:18.240 Yeah, definitely. And yes, sometimes focusing 00:19:18.240 --> 00:19:20.539 on that one thing is no good. You don't have 00:19:20.539 --> 00:19:23.180 to look at it, but take it with the fact that 00:19:23.180 --> 00:19:25.099 you had 99 good things as well, so you don't 00:19:25.099 --> 00:19:26.519 go and smash everyone and go, oh, this is the 00:19:26.519 --> 00:19:29.000 end of the world. This is one bad thing. We had 00:19:29.000 --> 00:19:30.940 99 that was perfect. Well done, everyone. How 00:19:30.940 --> 00:19:33.059 can we avoid this other one? Because we don't 00:19:33.059 --> 00:19:35.259 want people having a bad result, do we? No, and 00:19:35.259 --> 00:19:37.700 especially... I suppose if you're trying something 00:19:37.700 --> 00:19:40.420 new as a business and you're adding a new service, 00:19:41.220 --> 00:19:42.819 there's a fair chance you're going to get some 00:19:42.819 --> 00:19:44.740 mixed feedback because you're trying something 00:19:44.740 --> 00:19:46.619 new. If you're not trying anything new, you're 00:19:46.619 --> 00:19:49.220 never going to make a mistake. Definitely. Don't 00:19:49.220 --> 00:19:50.660 rest on your laurels just because you're feeling 00:19:50.660 --> 00:19:53.619 a little bit of imposter syndrome. Grab the world. 00:19:54.660 --> 00:19:57.039 Something you mentioned earlier was that it can 00:19:57.039 --> 00:20:00.119 feed itself pretty well. Knowing why you're good 00:20:00.119 --> 00:20:01.960 at something will help you a little bit. But 00:20:01.960 --> 00:20:04.400 if you're in that mindset now, you're listening 00:20:04.400 --> 00:20:05.940 to this and you're just like, oh, we're the same 00:20:05.940 --> 00:20:07.500 as everyone else. We don't do anything great. 00:20:09.000 --> 00:20:10.720 Well, maybe you should go talk to people and 00:20:10.720 --> 00:20:12.279 see if you are. And if they're all saying, oh, 00:20:12.279 --> 00:20:14.720 you're just mediocre, well, you probably need 00:20:14.720 --> 00:20:17.099 to ask them what would make it great, what would 00:20:17.099 --> 00:20:19.079 make it better. And if it's all just mediocre, 00:20:19.200 --> 00:20:20.240 you probably should be in a completely different 00:20:20.240 --> 00:20:23.039 business. Not to ruin your dreams and things. 00:20:23.279 --> 00:20:25.240 And if you probably see everything negatively, 00:20:25.819 --> 00:20:27.819 you might take that the wrong way. Or you could 00:20:27.819 --> 00:20:29.849 get a mentor. Yeah, you can get a mentor. Get 00:20:29.849 --> 00:20:31.930 a coach. Yeah. But, you know, if you set your 00:20:31.930 --> 00:20:33.529 clients on, you know, what are we doing? Oh, 00:20:33.650 --> 00:20:35.710 it just saves everyone else. You know, you just 00:20:35.710 --> 00:20:37.130 use the average. Okay, well, what would make 00:20:37.130 --> 00:20:39.269 us the best? Oh, nothing, because there's no 00:20:39.269 --> 00:20:41.690 way for anyone to be better. There's either no 00:20:41.690 --> 00:20:42.690 business there or they're not giving you the 00:20:42.690 --> 00:20:44.930 good feedback. So you ask a bunch of clients 00:20:44.930 --> 00:20:46.390 and they all say that you probably don't have 00:20:46.390 --> 00:20:48.549 a really good business to be in because there's 00:20:48.549 --> 00:20:50.069 no way you can compete and be better than someone 00:20:50.069 --> 00:20:54.880 else. Do you want to compete? No, you always 00:20:54.880 --> 00:20:56.359 want to be different So that's part of knowing 00:20:56.359 --> 00:20:57.940 your strengths like we're good because of these 00:20:57.940 --> 00:20:59.700 things and people that appreciate those things 00:20:59.700 --> 00:21:03.200 will deal with you So sure in the ballpark and 00:21:03.200 --> 00:21:04.859 people that appreciate something else will deal 00:21:04.859 --> 00:21:07.460 with other people. Yep You can't be everything 00:21:07.460 --> 00:21:10.119 to everyone and if you play that game with with 00:21:10.119 --> 00:21:13.500 a non -competing mindset, you can't lose Yeah, 00:21:13.500 --> 00:21:17.799 correct. Yes big world out there definitely if 00:21:17.799 --> 00:21:21.019 you Do get a bit of the imposter syndrome or 00:21:21.019 --> 00:21:23.329 some things you can do to to realize it I think 00:21:23.329 --> 00:21:24.789 just being aware of it's a thing and that's why 00:21:24.789 --> 00:21:26.609 we thought, it's a podcast, it's not a long podcast, 00:21:26.609 --> 00:21:28.930 but it's worth people knowing about. Because 00:21:28.930 --> 00:21:31.410 like I said, with my experiences, you go, gee, 00:21:32.109 --> 00:21:34.970 it's a bit over my head. And then when I spend 00:21:34.970 --> 00:21:36.950 two minutes breaking it down, I'm like, oh no, 00:21:37.069 --> 00:21:39.849 we should do this. But I'm aware that when I 00:21:39.849 --> 00:21:41.730 think those things, hey, this is a thing, it's 00:21:41.730 --> 00:21:43.690 not, it's normal. Everyone gets it, it's human 00:21:43.690 --> 00:21:46.609 nature. It's growth as well. You want to be over 00:21:46.609 --> 00:21:49.569 your head if you're getting into that growth 00:21:49.569 --> 00:21:51.329 mindset and you're reaching that point where 00:21:51.329 --> 00:21:53.720 you're out of your comfort zone. That's a good 00:21:53.720 --> 00:21:55.779 thing. Yeah. Expose yourself to a little bit 00:21:55.779 --> 00:21:57.420 of anxiety because then the next time you're 00:21:57.420 --> 00:22:00.140 not as anxious. Yeah. If it is becoming overwhelming, 00:22:00.400 --> 00:22:03.000 that's where, okay, maybe we need to talk to 00:22:03.000 --> 00:22:05.440 someone, find your mentor, find a professional 00:22:05.440 --> 00:22:07.680 counsellor. Just talk to a client. Talk to a 00:22:07.680 --> 00:22:09.380 client. Talk to a client that loves you. Yep. 00:22:09.799 --> 00:22:14.240 Talk to your mum. Yeah. Find someone. Yeah. Yep. 00:22:14.640 --> 00:22:15.759 Yeah, there's lots of things you can do in that 00:22:15.759 --> 00:22:18.660 space. Yep. But yeah, if you find out, like, 00:22:18.779 --> 00:22:21.039 oh, gee. I'm not sure if I shouldn't be here 00:22:21.039 --> 00:22:23.160 and things aren't going well. Well, focus on 00:22:23.160 --> 00:22:26.819 what can I do? Because that's in your head. That's 00:22:26.819 --> 00:22:29.200 not a reality. It's just you thinking that. Focus 00:22:29.200 --> 00:22:31.579 on what you can control and not what you can't. 00:22:31.859 --> 00:22:34.619 Yes, spot on. So, okay, this is a situation. 00:22:34.680 --> 00:22:36.700 I don't think we're good enough at this. Why? 00:22:38.220 --> 00:22:40.200 Boom, boom, boom. Okay, let's fix those things. 00:22:40.460 --> 00:22:41.839 If you weren't ready, you probably wouldn't have 00:22:41.839 --> 00:22:43.539 the opportunity to do what you're doing anyway. 00:22:43.700 --> 00:22:44.980 Yes, you wouldn't have got to where you are. 00:22:44.980 --> 00:22:47.099 Yeah. Unless you've just sort of maybe submitted 00:22:47.099 --> 00:22:48.799 your resume in somewhere for a job you shouldn't 00:22:48.799 --> 00:22:50.380 have had and fudged the whole thing. And then 00:22:50.380 --> 00:22:52.740 that's something different. That's, you know, 00:22:52.920 --> 00:22:55.380 fraud. But yeah, we're not talking about that. 00:22:55.380 --> 00:22:56.380 We're talking about you're good at what you're 00:22:56.380 --> 00:22:58.099 doing. You've got yourself to a certain point 00:22:58.099 --> 00:22:59.940 and then, you know, you can, there's nothing 00:22:59.940 --> 00:23:01.980 wrong with saying, hey, yeah, no, I do deserve 00:23:01.980 --> 00:23:04.579 to be here. I'm good at what I do. Probably in 00:23:04.579 --> 00:23:12.849 Australia with. People don't like tootin' their 00:23:12.849 --> 00:23:14.670 own horn and they definitely don't like people 00:23:14.670 --> 00:23:17.269 doing well, other people doing well, but that's 00:23:17.269 --> 00:23:20.250 not how it should be. And sometimes if you are 00:23:20.250 --> 00:23:21.369 not gonna toot your own horn, no one's gonna 00:23:21.369 --> 00:23:23.269 do it for you. And anyone who's trying to bring 00:23:23.269 --> 00:23:24.990 you down isn't doing as much as you anyway, so 00:23:24.990 --> 00:23:27.690 why listen to them? Yeah, correct. And if you're 00:23:27.690 --> 00:23:29.269 good at what you do, it's fine to say, yeah, 00:23:29.309 --> 00:23:32.269 no, I'm actually right at it. Other people are 00:23:32.269 --> 00:23:35.430 probably saying it too. What's the spiritual 00:23:35.430 --> 00:23:37.130 side of it? Is the universe isn't going to put 00:23:37.130 --> 00:23:38.789 anything in front of you that you can't handle? 00:23:39.490 --> 00:23:41.950 Yeah. You know, that's just in Australia, but 00:23:41.950 --> 00:23:43.289 you've got other cultures. I was talking to a 00:23:43.289 --> 00:23:45.650 client. She's lived around the world and I haven't 00:23:45.650 --> 00:23:47.650 been there, but she did some English teaching 00:23:47.650 --> 00:23:50.849 in, I think it was South Korea. And she said 00:23:50.849 --> 00:23:53.289 the schools are just so different. And we were 00:23:53.289 --> 00:23:56.490 talking about tall poppy syndrome and how that... 00:23:56.720 --> 00:23:58.599 It was amazing how if people were doing such 00:23:58.599 --> 00:24:00.160 a great job here, they'll get torn down or they'll 00:24:00.160 --> 00:24:02.000 really hide it so no one knew because they didn't 00:24:02.000 --> 00:24:04.440 want to cause trouble. And that's the culture 00:24:04.440 --> 00:24:07.079 here. And she's like, in South Korea, it's so 00:24:07.079 --> 00:24:09.859 different. Went to the first school assembly, 00:24:10.140 --> 00:24:13.619 blew my mind. And correct me if I'm wrong, I'll 00:24:13.619 --> 00:24:16.119 probably get a message later. But she basically 00:24:16.119 --> 00:24:19.039 said that that brings students up that had achieved 00:24:19.039 --> 00:24:21.940 something one by one in front of the assembly. 00:24:22.099 --> 00:24:26.200 And like, this is... Sam, right? This is Sam. 00:24:26.539 --> 00:24:28.579 Sam's got a scholarship to go to this school. 00:24:28.900 --> 00:24:31.000 Sam's a legend. He beat everyone else in the 00:24:31.000 --> 00:24:33.660 country. And everyone would applaud. And he'd 00:24:33.660 --> 00:24:35.160 get his applause and then he'd move on. And then 00:24:35.160 --> 00:24:37.240 this is so -and -so. They've achieved this. And 00:24:37.240 --> 00:24:40.079 they had such a celebration of people. I thought 00:24:40.079 --> 00:24:42.559 that was actually kind of cool. You can go, well, 00:24:42.619 --> 00:24:44.259 that makes people that didn't achieve it feel 00:24:44.259 --> 00:24:46.940 bad. But that's one way to look at it. The other 00:24:46.940 --> 00:24:49.900 way is giving people stuff to aspire to. Because 00:24:49.900 --> 00:24:52.640 spondylus imposter syndrome is like, oh, I'm 00:24:52.640 --> 00:24:55.450 not good enough because I'm just a person. But 00:24:55.450 --> 00:24:57.930 then they can say, oh Sam, I grew up with Sam. 00:24:58.130 --> 00:25:00.250 We played in the backyard. We threw stones at 00:25:00.250 --> 00:25:02.109 each other. And Sam was able to do that. So I 00:25:02.109 --> 00:25:03.809 can do that too. You're never going to diminish 00:25:03.809 --> 00:25:05.869 your own success by celebrating someone else's 00:25:05.869 --> 00:25:08.670 successes. Yeah. I'm struggling with success 00:25:08.670 --> 00:25:13.569 today. Funny that. But yeah, it was quite interesting. 00:25:13.710 --> 00:25:15.650 Like if you just sort of reframe that situation 00:25:15.650 --> 00:25:17.849 to go from how a lot of people in Australia look 00:25:17.849 --> 00:25:20.589 at it, which is success is a negative. I'm an 00:25:20.589 --> 00:25:22.150 apostle. I don't want to celebrate that. I don't 00:25:22.150 --> 00:25:26.119 want to... to success is great, we did a good 00:25:26.119 --> 00:25:28.799 job, well done. That's okay, if you think of 00:25:28.799 --> 00:25:31.519 it that way, I think you can make some inroads 00:25:31.519 --> 00:25:34.480 there as well. It's really common in Indian culture 00:25:34.480 --> 00:25:37.299 as well, not just India, but South Asia in general. 00:25:37.920 --> 00:25:40.940 A lot of parents will just brag and brag and 00:25:40.940 --> 00:25:42.440 brag and brag about their children, like all 00:25:42.440 --> 00:25:45.980 my children are doctors, they're lawyers, they 00:25:45.980 --> 00:25:48.319 work for huge IT firms, they went to the top 00:25:48.319 --> 00:25:51.779 universities. And it's just like everybody wants 00:25:51.779 --> 00:25:53.559 to be the best all the time and they want to 00:25:53.559 --> 00:25:55.339 like shout it from the rooftops about how good 00:25:55.339 --> 00:25:57.579 they are. Yeah. And it's so different to hear 00:25:57.579 --> 00:25:59.779 because everyone's like, oh yeah, I got into 00:25:59.779 --> 00:26:02.420 this uni. And that's it. Yeah, what are you doing? 00:26:02.759 --> 00:26:04.160 I don't want to tell you. I'm just doing this. 00:26:04.640 --> 00:26:07.539 Yeah. But yes, there's lots of different ways 00:26:07.539 --> 00:26:09.680 to frame it. But I think it's just important 00:26:09.680 --> 00:26:12.299 that people understand. And when Ray brought 00:26:12.299 --> 00:26:13.480 it up and said, we should talk about this. It's 00:26:13.480 --> 00:26:14.539 like, yeah, we should talk about it. Because 00:26:14.539 --> 00:26:16.829 I think it affects every business owner. at some 00:26:16.829 --> 00:26:18.369 stage, I think it affects pretty much everyone 00:26:18.369 --> 00:26:21.009 at some stage in their life in some way, where 00:26:21.009 --> 00:26:22.109 you just think, oh gee, I probably shouldn't 00:26:22.109 --> 00:26:24.750 be here. I think managers should talk about it 00:26:24.750 --> 00:26:27.569 too. And people who own businesses talk to your 00:26:27.569 --> 00:26:29.849 employees about it so they know that it's not 00:26:29.849 --> 00:26:31.930 just them feeling it, especially if you've just 00:26:31.930 --> 00:26:34.210 hired someone new. Especially if you've got like 00:26:34.210 --> 00:26:36.069 a new graduate straight out of university, someone 00:26:36.069 --> 00:26:39.269 who's never worked in a professional environment 00:26:39.269 --> 00:26:41.569 before. That's a key point. Positive mindset, 00:26:41.750 --> 00:26:43.869 back yourself. You've got a generation of kids 00:26:43.869 --> 00:26:47.079 now that have been one of a better word, handicapped 00:26:47.079 --> 00:26:49.519 by their environment. They've been brought up 00:26:49.519 --> 00:26:51.359 in a world with screens and it's not their fault. 00:26:51.880 --> 00:26:53.880 So they've had... Could be a big positive that 00:26:53.880 --> 00:26:55.180 they've been brought up with screens. Absolutely, 00:26:55.180 --> 00:26:57.200 but you've got a dopamine addiction from social 00:26:57.200 --> 00:26:59.460 media that is, again, not their fault. And now 00:26:59.460 --> 00:27:02.440 they're out in the workforce. And we've got a 00:27:02.440 --> 00:27:05.299 generation around our age who are looking at 00:27:05.299 --> 00:27:07.359 millennials and going, and the next generation 00:27:07.359 --> 00:27:09.359 going, oh, these guys are uncoachable. We can't 00:27:09.359 --> 00:27:12.200 work with them. Whereas if we create a culture 00:27:12.200 --> 00:27:15.559 of support and we adapt, to that next generation 00:27:15.559 --> 00:27:19.579 coming through, we can evolve our business to 00:27:19.579 --> 00:27:22.640 succeed with their successes as they move through 00:27:22.640 --> 00:27:25.279 an ever -changing landscape. They're probably 00:27:25.279 --> 00:27:27.519 some of the most coachable as well. Like a lot 00:27:27.519 --> 00:27:29.019 of the people that are just finishing up with 00:27:29.019 --> 00:27:31.519 uni now have been through university through 00:27:31.519 --> 00:27:34.880 the pandemic. So no one was able to go to in 00:27:34.880 --> 00:27:37.680 -person classes. So you get a lot more value 00:27:37.680 --> 00:27:39.359 out of going to in -person lectures where you 00:27:39.359 --> 00:27:41.259 can ask questions and things like that. you don't 00:27:41.259 --> 00:27:43.839 get as much value from online. Yeah, I haven't 00:27:43.839 --> 00:27:45.519 been around really long. So, you know, I haven't 00:27:45.519 --> 00:27:47.420 seen 10, 20 different generations, but just, 00:27:47.420 --> 00:27:49.140 you know, some theories, but I don't think people 00:27:49.140 --> 00:27:50.720 are all too dissimilar, you know, through the 00:27:50.720 --> 00:27:52.599 years. Like, it's on my generation, this generation. 00:27:52.839 --> 00:27:54.359 Really, is someone two years younger than you, 00:27:54.359 --> 00:27:56.680 a different generation? Like, nah, yeah, technology 00:27:56.680 --> 00:27:58.500 changes, the world changes, but the world's always 00:27:58.500 --> 00:28:00.519 changed. Yeah. It's changed a bit faster now 00:28:00.519 --> 00:28:02.500 than it used to. But like you say, oh, they're 00:28:02.500 --> 00:28:04.119 addicted to dopamine, except the other one was 00:28:04.119 --> 00:28:05.519 like, well, are they just used to things happening 00:28:05.519 --> 00:28:08.559 faster? It's the instantaneous gratification. 00:28:08.680 --> 00:28:12.339 Yeah. So you go, okay. Well, how can we speed 00:28:12.339 --> 00:28:15.279 up that loop in our business? We used to go really 00:28:15.279 --> 00:28:16.900 slow and we're used to this and we're used to 00:28:16.900 --> 00:28:18.660 that. We've got someone who wants to go a million 00:28:18.660 --> 00:28:20.160 miles an hour and they want constant dopamine. 00:28:20.259 --> 00:28:21.700 Let's give them constant dopamine. How do we 00:28:21.700 --> 00:28:25.859 do that? And it's gamify a business. Yeah. You 00:28:25.859 --> 00:28:27.259 know, there's always different ways to look at 00:28:27.259 --> 00:28:28.380 things. I just don't know. We're not talking 00:28:28.380 --> 00:28:30.079 about imposter syndrome now, but if we're going 00:28:30.079 --> 00:28:31.880 to talk about it, we might as well just mention 00:28:31.880 --> 00:28:33.339 it. If you're at the top of the mountain, you 00:28:33.339 --> 00:28:35.359 might feel like an imposter, but we need to climb 00:28:35.359 --> 00:28:37.559 the mountain first. Yep. How do we do it quicker? 00:28:37.920 --> 00:28:40.099 Yeah. But like Ree was saying, the people come 00:28:40.099 --> 00:28:41.579 into the workforce, you've got people that say, 00:28:41.579 --> 00:28:43.180 oh gee, I'm a member of the union. I don't know. 00:28:43.440 --> 00:28:44.640 Look, gee, you guys, you do this, you do this. 00:28:44.700 --> 00:28:48.240 I could never do that. Yes, you can, love. Yeah. 00:28:48.440 --> 00:28:49.980 Yeah, no, you can do that. Here's a photo of 00:28:49.980 --> 00:28:52.119 me at your age. Yeah. I couldn't do it either. 00:28:52.380 --> 00:28:53.920 We all came from somewhere. You know, everything 00:28:53.920 --> 00:28:56.539 in life's practice. You know, you say fake is 00:28:56.539 --> 00:28:58.420 who you make it or you just, you know, realistic 00:28:58.420 --> 00:29:00.619 expectations. Hey, I'm new. I'm the trainee. 00:29:00.839 --> 00:29:03.240 I've got my trainee badge on, which a lot of 00:29:03.240 --> 00:29:05.980 businesses have trainee badges. And yeah, I want 00:29:05.980 --> 00:29:07.819 to help you. I'm here. Let's work through it. 00:29:07.819 --> 00:29:10.380 And then one day, that's where I started. So 00:29:10.380 --> 00:29:12.119 one day you're going to get there. But you know, 00:29:12.119 --> 00:29:14.200 when you get there, it's remembering that, you 00:29:14.200 --> 00:29:17.119 know, you got there for a reason. Yeah. And having 00:29:17.119 --> 00:29:20.400 that confidence. That's the key word, I think. 00:29:20.660 --> 00:29:23.579 Confidence. Confidence. Yeah. Back yourself. 00:29:23.720 --> 00:29:26.420 Yeah. Believe. So we've had a really good discussion 00:29:26.420 --> 00:29:29.720 about imposter syndrome today. Talked about how 00:29:29.720 --> 00:29:31.940 everybody experiences it and it's a really common 00:29:31.940 --> 00:29:34.519 problem, especially in the professional community. 00:29:35.460 --> 00:29:37.779 So we had a chat about knowing your worth and 00:29:37.779 --> 00:29:39.980 reminding yourself of all the good things you've 00:29:39.980 --> 00:29:42.819 done. So reread some reviews and look back on 00:29:42.819 --> 00:29:45.319 some projects that you've done and how successful 00:29:45.319 --> 00:29:47.579 that they were to remind yourself that you are 00:29:47.579 --> 00:29:50.740 in fact doing okay. And also just getting help 00:29:50.740 --> 00:29:53.000 if you need it. Knowing when to get help and 00:29:53.000 --> 00:29:55.990 getting help from the right avenues. Yeah, good 00:29:55.990 --> 00:29:58.890 sum up. Very well done. Why don't we just say 00:29:58.890 --> 00:30:00.269 that in like two minutes and people will have 00:30:00.269 --> 00:30:03.289 to listen to us for so long. Gosh. Yeah. We also 00:30:03.289 --> 00:30:06.750 touched on some management styles, which is a 00:30:06.750 --> 00:30:09.130 really good segue because in our next podcast 00:30:09.130 --> 00:30:10.849 we're going to talk about micromanagement. I 00:30:10.849 --> 00:30:12.710 see what you did there. That'll be really good. 00:30:13.250 --> 00:30:15.490 She tricked us during the podcast. That was pretty 00:30:15.490 --> 00:30:17.990 well done. I don't know why you would have imposter 00:30:17.990 --> 00:30:20.960 syndrome because that was awesome. Yeah. You 00:30:20.960 --> 00:30:25.599 look so amazed right now. I'm not amazed. I'm 00:30:25.599 --> 00:30:27.539 100 % believing you, Ruri. I'll write it down 00:30:27.539 --> 00:30:29.240 in my review list so I can look back on it when 00:30:29.240 --> 00:30:32.220 I feel like I'm experienced. She's listened to 00:30:32.220 --> 00:30:34.000 this part of the podcast again and again, I repeat. 00:30:34.160 --> 00:30:36.900 Yeah. I'm awesome. I am awesome. They said I 00:30:36.900 --> 00:30:39.599 was awesome. Cool. All right. That was great. 00:30:39.839 --> 00:30:42.920 See you next time. On that note, bye. So long.