WEBVTT 00:00:10.160 --> 00:00:13.220 Hi, I'm Zee. And I'm Rowan. Welcome back to the 00:00:13.220 --> 00:00:18.219 Business Abundance podcast. Today, we're going 00:00:18.219 --> 00:00:20.399 to be talking about how to make a business that 00:00:20.399 --> 00:00:24.359 runs itself. Rowan, can you tell us why that's 00:00:24.359 --> 00:00:26.640 actually an important topic to talk about? Yeah, 00:00:26.640 --> 00:00:29.219 it's pretty important because your business is 00:00:29.219 --> 00:00:31.500 a big part of your life and probably, you know, 00:00:31.500 --> 00:00:34.259 have to do with your financial security. So if 00:00:34.259 --> 00:00:36.020 you have a business that does not run itself 00:00:36.020 --> 00:00:39.759 and you're not there, then what happens? Not 00:00:39.759 --> 00:00:42.840 much. Or nothing good. Maybe something good, 00:00:42.939 --> 00:00:44.520 you know. You don't know. That's the problem. 00:00:45.100 --> 00:00:46.840 So a business that runs itself, it's an asset 00:00:46.840 --> 00:00:49.200 that's generating your income. It's helping you 00:00:49.200 --> 00:00:51.979 rather than hindering you. Yeah. There are so 00:00:51.979 --> 00:00:56.920 many times when there's been someone who they 00:00:56.920 --> 00:00:59.100 feel like they cannot leave their business because 00:00:59.100 --> 00:01:01.899 it's just going to turn to chaos like Armageddon 00:01:01.899 --> 00:01:04.859 is going to happen if they are not there or they're 00:01:04.859 --> 00:01:07.000 just, it's going to fall through. That's so true. 00:01:07.390 --> 00:01:11.409 Yeah, it's terrifying for them and just, I guess, 00:01:11.790 --> 00:01:15.230 an easy fix. Yeah, it's not necessarily easy. 00:01:15.390 --> 00:01:17.189 Like if it was easy, no one would have that problem. 00:01:18.189 --> 00:01:20.170 But, you know, there's lots of different causes 00:01:20.170 --> 00:01:24.230 why that might happen. But a few small things, 00:01:25.230 --> 00:01:28.290 different mindset, definitely over time, bit 00:01:28.290 --> 00:01:31.530 of work can definitely help. We're going to unpack 00:01:31.530 --> 00:01:40.260 it. Unpack. Welcome to the Business Abundance 00:01:40.260 --> 00:01:43.099 podcast, providing the tools and knowledge to 00:01:43.099 --> 00:01:46.260 help small business owners succeed. For additional 00:01:46.260 --> 00:01:51.299 resources, visit www .businessabundance .online. 00:01:53.599 --> 00:01:57.120 So we all know McDonald's. Maybe we like cheeseburgers, 00:01:57.180 --> 00:02:00.519 maybe we don't like cheeseburgers. He doesn't 00:02:00.519 --> 00:02:02.439 like cheeseburgers, but I love cheeseburgers. 00:02:02.519 --> 00:02:04.400 I used to have a dog that really loved cheeseburgers. 00:02:06.289 --> 00:02:09.069 But anyway, McDonald's is a really good example 00:02:09.069 --> 00:02:11.770 of a business that runs itself. So some people 00:02:11.770 --> 00:02:13.789 think, oh, that's a huge business, that's a massive 00:02:13.789 --> 00:02:16.909 franchise, but they're all owned by someone. 00:02:17.889 --> 00:02:20.969 The big corporation is definitely not owned by 00:02:20.969 --> 00:02:23.210 a small person, but each, the one in Devonport, 00:02:23.370 --> 00:02:28.129 the one in Wollongong, if there's one in Wollongong, 00:02:28.689 --> 00:02:31.759 will be owned by a person. Why do we talk about 00:02:31.759 --> 00:02:33.919 McDonald's running itself? If you go to McDonald's 00:02:33.919 --> 00:02:35.939 here, it's gonna be the same as McDonald's there. 00:02:36.199 --> 00:02:39.520 If you go to McDonald's overseas, largely, it's 00:02:39.520 --> 00:02:41.680 gonna be the same thing. You can expect the same 00:02:41.680 --> 00:02:44.240 service. You can expect a lot of the same products. 00:02:45.120 --> 00:02:47.719 The quality of the food, where the food came 00:02:47.719 --> 00:02:50.919 from, pretty similar. Sources, similar. Training, 00:02:51.300 --> 00:02:53.439 similar. There's a whole instruction manual. 00:02:55.039 --> 00:02:56.860 McDonald's is a really good example of a business 00:02:56.860 --> 00:02:58.819 that runs itself. Do you ever see the business 00:02:58.819 --> 00:03:01.360 owner of McDonald's at a McDonald's? I don't 00:03:01.360 --> 00:03:03.719 think I've ever seen one. I don't even know who 00:03:03.719 --> 00:03:06.819 it is. Yeah, well, that's the thing. The people 00:03:06.819 --> 00:03:08.580 in your local town, who owes McDonald's? Does 00:03:08.580 --> 00:03:11.099 anyone know? Ronald McDonald. Ronald McDonald. 00:03:11.199 --> 00:03:13.259 It's not Ronald McDonald. It's probably some 00:03:13.259 --> 00:03:16.860 guy called Philip Smith. So yeah, McDonald's 00:03:16.860 --> 00:03:18.439 is a great example of business that runs itself. 00:03:19.740 --> 00:03:22.960 How does that apply to a small business? Oh, 00:03:22.960 --> 00:03:24.680 it's just a good example of what you should aspire 00:03:24.680 --> 00:03:27.020 to. So what's the difference between a business 00:03:27.020 --> 00:03:28.979 that runs itself and a business that doesn't 00:03:28.979 --> 00:03:32.860 run itself? Let's use an example of one that 00:03:32.860 --> 00:03:36.139 doesn't run itself. So think of a landscaper. 00:03:37.199 --> 00:03:40.520 You can go do it, buy a trailer, get some tools, 00:03:41.599 --> 00:03:44.199 get a few jobs. Once you get a few jobs, you'll 00:03:44.199 --> 00:03:45.879 probably get a few referrals. And then probably 00:03:45.879 --> 00:03:47.259 within two months, you're going to have stacks 00:03:47.259 --> 00:03:49.460 of work because they're all pretty busy most 00:03:49.460 --> 00:03:53.379 of the year, right? What happens when the landscaper 00:03:53.379 --> 00:03:57.759 goes on holiday? No income. No income, spot on. 00:03:58.099 --> 00:04:00.120 That was a pretty easy guess there. Yeah, look, 00:04:00.120 --> 00:04:05.280 I'm smart. She's actually smart. So the landscape, 00:04:05.300 --> 00:04:07.419 when they go on holiday, it's not just no works 00:04:07.419 --> 00:04:09.159 happening, but no one's talking to the clients. 00:04:10.439 --> 00:04:13.000 So is that a business that runs itself? No, because 00:04:13.000 --> 00:04:15.460 that person has to be there, has to answer the 00:04:15.460 --> 00:04:17.459 phone, has to do the quote, has to do the work, 00:04:17.540 --> 00:04:19.480 has to send the bill, has to do the bookkeeping. 00:04:20.339 --> 00:04:23.180 That's just a single person doing that, right? 00:04:23.379 --> 00:04:26.259 But to have that job, that's not a business. 00:04:26.939 --> 00:04:29.939 So how do you turn that into McDonald's? You 00:04:29.939 --> 00:04:32.160 probably need 100 ,000 employees, right? No, 00:04:32.360 --> 00:04:34.399 that's not necessarily the case. It's going, 00:04:34.519 --> 00:04:36.360 well, what's my business model? My business model 00:04:36.360 --> 00:04:41.060 is I get clients from posting ads here, here, 00:04:41.060 --> 00:04:43.740 here. Okay, cool. Can we turn that into a system 00:04:43.740 --> 00:04:46.379 or can we pay someone to do that for us? Good. 00:04:47.540 --> 00:04:49.720 What's the next thing? We need to take the phone 00:04:49.720 --> 00:04:52.360 calls. Okay. Am I taking the phone calls? That's 00:04:52.360 --> 00:04:53.959 my job. Yep. No worries. That's part of what 00:04:53.959 --> 00:04:56.300 I do. No, I don't want to take the phone calls. 00:04:56.480 --> 00:04:58.060 Okay. Well, I need someone who answers the phone. 00:04:59.139 --> 00:05:02.779 What's the process? So on and so on through the 00:05:02.779 --> 00:05:05.279 whole business. So then you can go from just 00:05:05.279 --> 00:05:08.040 having one person that does everything to having 00:05:08.040 --> 00:05:12.319 a bunch of people that can do the business. And 00:05:12.319 --> 00:05:13.879 then if you're not there as a business owner, 00:05:14.000 --> 00:05:15.740 you can say, well, fill in for me, do this part. 00:05:15.899 --> 00:05:18.259 or do this part because someone's doing the quotes, 00:05:18.360 --> 00:05:20.579 someone's winning the work, someone's doing the 00:05:20.579 --> 00:05:23.899 work. You can easily turn any business into something 00:05:23.899 --> 00:05:25.939 that works for you rather than you working in 00:05:25.939 --> 00:05:29.800 it. Yeah, there's so many trades people. And 00:05:29.800 --> 00:05:32.000 for us, we're about to go into the Christmas 00:05:32.000 --> 00:05:36.300 period and all those trades people who own their 00:05:36.300 --> 00:05:40.939 own business and they're one of the four employees, 00:05:40.939 --> 00:05:42.939 like if they're not there and they run the business, 00:05:43.180 --> 00:05:45.500 they're missing out on income for a whole month. 00:05:45.550 --> 00:05:48.629 and they just want a break. Understandably, they 00:05:48.629 --> 00:05:51.850 just want a break, but in doing that, they're 00:05:51.850 --> 00:05:55.829 sacrificing such a big income. So it's a good 00:05:55.829 --> 00:06:01.509 segue into my first question for you is why does 00:06:01.509 --> 00:06:04.959 someone want a business that runs itself? Oh 00:06:04.959 --> 00:06:06.740 yeah, good question. So some people don't want 00:06:06.740 --> 00:06:08.680 a business that runs itself. So I'll just answer 00:06:08.680 --> 00:06:10.360 a different question first and we'll come back 00:06:10.360 --> 00:06:12.980 to that. But a lot of people do want a job. They 00:06:12.980 --> 00:06:15.240 just want to work. So that's fine. If that's 00:06:15.240 --> 00:06:16.879 what you're going for, you just want to work 00:06:16.879 --> 00:06:20.040 in your own job and you run your job, no worries. 00:06:20.819 --> 00:06:23.439 But don't kid yourself and call it a business. 00:06:23.680 --> 00:06:25.360 It's not a business if you were doing all the 00:06:25.360 --> 00:06:30.560 work. So why should people want to grow the business 00:06:30.560 --> 00:06:33.360 and make it so it works without them? Well, number 00:06:33.360 --> 00:06:37.170 one, It's financial security. So we've got families 00:06:37.170 --> 00:06:39.769 or we've got bills to pay or whatever that is. 00:06:40.069 --> 00:06:42.430 If something happens to you, touch wood, nothing 00:06:42.430 --> 00:06:44.910 ever happens to people. But things happen. You 00:06:44.910 --> 00:06:46.370 might get sick. Someone in your family might 00:06:46.370 --> 00:06:49.310 get sick. You might have an accident. Who knows? 00:06:50.069 --> 00:06:53.490 If you are 100 % your business, you're not going 00:06:53.490 --> 00:06:56.949 to get any income, which is pretty risky. The 00:06:56.949 --> 00:07:01.029 second thing is that if you have a business that 00:07:01.029 --> 00:07:03.629 runs itself, you can grow that business. you 00:07:03.629 --> 00:07:05.810 can make more money out of that business. Instead 00:07:05.810 --> 00:07:08.009 of making $100 ,000 a year just doing it yourself, 00:07:08.029 --> 00:07:09.930 you can make $400 ,000 a year with a few other 00:07:09.930 --> 00:07:13.589 people, which sounds great. And there's problems 00:07:13.589 --> 00:07:14.970 and you've got to learn how to manage people 00:07:14.970 --> 00:07:16.490 and you've got to learn business to do that. 00:07:16.730 --> 00:07:20.490 But that's what we're talking about today. So 00:07:20.490 --> 00:07:23.550 money is a big thing, but stress is another one. 00:07:23.589 --> 00:07:25.949 If you have a job and you always have to do everything, 00:07:26.209 --> 00:07:28.810 you're on the call for your clients all the time. 00:07:28.870 --> 00:07:31.930 So if no one answers the phone, Client doesn't 00:07:31.930 --> 00:07:33.689 talk to anyone. Client doesn't talk to anyone. 00:07:33.689 --> 00:07:36.670 Client gets angry. They take it out and who have 00:07:36.670 --> 00:07:37.769 answered the phone next, which is probably going 00:07:37.769 --> 00:07:42.329 to be you. And that's no fun. Or before Christmas, 00:07:42.850 --> 00:07:44.790 we're recording this just before Christmas here 00:07:44.790 --> 00:07:48.550 in Australia. And everyone's trying to make deadlines. 00:07:49.430 --> 00:07:51.269 So a lot of our clients are just flat out busy 00:07:51.269 --> 00:07:52.290 at the moment. They're like, hey, don't talk 00:07:52.290 --> 00:07:53.810 to us because we're just busy. And so that's 00:07:53.810 --> 00:07:57.610 fine. No worries. Good luck. If you're doing 00:07:57.610 --> 00:07:59.009 everything yourself, it's pretty stressful. If 00:07:59.009 --> 00:08:00.250 you've got a larger business, you've got more 00:08:00.250 --> 00:08:01.569 people to help, it sort of spreads the load, 00:08:01.589 --> 00:08:04.410 spreads the stress. You can sort of know that 00:08:04.410 --> 00:08:07.129 things can happen. And if they don't work, you 00:08:07.129 --> 00:08:09.449 can look at, well, how can we make it so it works 00:08:09.449 --> 00:08:12.250 in the future? And that's what making a business 00:08:12.250 --> 00:08:14.970 run for you is really about. How can we fix this 00:08:14.970 --> 00:08:21.290 for the future? So I know we touched on people 00:08:21.290 --> 00:08:25.620 who don't want their business. They actually 00:08:25.620 --> 00:08:28.259 enjoy running their business. They like being 00:08:28.259 --> 00:08:31.360 involved in it. They enjoy doing all of those 00:08:31.360 --> 00:08:35.779 things. I mean, it almost there's like that micro 00:08:35.779 --> 00:08:38.500 management they don't want to get or pull themselves 00:08:38.500 --> 00:08:42.860 away from the business in the fear that it's 00:08:42.860 --> 00:08:46.779 just going to crumble. How do you navigate that? 00:08:47.120 --> 00:08:50.759 Yeah. So it's probably where that comes from. 00:08:51.000 --> 00:08:52.220 There's there's lots of different reasons. There 00:08:52.220 --> 00:08:54.259 might be people like being the center of attention. 00:08:54.360 --> 00:08:57.860 We all know a few people like that, right? I 00:08:57.860 --> 00:08:59.379 think you were talking to me about a three -year 00:08:59.379 --> 00:09:00.860 -old or four -year -old that loves being the 00:09:00.860 --> 00:09:02.460 center of attention. She's beautiful. She'll 00:09:02.460 --> 00:09:05.179 grow up and be that person. Maybe, maybe not. 00:09:06.460 --> 00:09:10.220 Be quiet, Ron. Some people just like being involved 00:09:10.220 --> 00:09:11.860 in everything. They like the importance. They 00:09:11.860 --> 00:09:13.740 like the fact that everyone's going to them. 00:09:14.240 --> 00:09:16.059 They like the fact that all the clients are ringing 00:09:16.059 --> 00:09:18.379 them. It's that social status, really, or the 00:09:18.379 --> 00:09:21.299 sense of importance. You see it in workplaces. 00:09:21.639 --> 00:09:23.720 from non -self -employed people, just employees 00:09:23.720 --> 00:09:26.139 and businesses, they are protecting their job. 00:09:26.659 --> 00:09:28.799 It's also that I want to be important, but it's 00:09:28.799 --> 00:09:31.580 also I'm doing all of this so no one can replace 00:09:31.580 --> 00:09:34.000 me. I'm not going to show anyone or train anyone 00:09:34.000 --> 00:09:36.299 because then I can't be fired and I'm super important 00:09:36.299 --> 00:09:38.419 and then you have to pay me more, which is a 00:09:38.419 --> 00:09:40.639 terrible place to be. Really, don't do that. 00:09:42.379 --> 00:09:45.379 So what was your question again? What would you 00:09:45.379 --> 00:09:49.490 say to the people who want to be deeply involved 00:09:49.490 --> 00:09:51.309 and don't actually. So yeah, so if you're one 00:09:51.309 --> 00:09:53.409 of those people that want to be involved in everything, 00:09:53.570 --> 00:09:57.029 maybe it's not the ego, it's more, like you said, 00:09:57.190 --> 00:10:00.009 people that are afraid that if I don't do this, 00:10:00.009 --> 00:10:02.149 it's going to go wrong, which is a big factor. 00:10:02.149 --> 00:10:05.009 And that's probably the majority of people. And 00:10:05.009 --> 00:10:06.850 to be fair, if they don't do it, it probably 00:10:06.850 --> 00:10:11.490 does go wrong. That's their fault though. If 00:10:11.490 --> 00:10:13.970 that's you, that's your fault, which sounds pretty 00:10:13.970 --> 00:10:17.539 harsh, but it's true. you're the business owner, 00:10:17.700 --> 00:10:19.279 you control what happened in the business, you 00:10:19.279 --> 00:10:22.559 let it get to where it is. You are the one responsible 00:10:22.559 --> 00:10:25.840 for changing it. That's no one else's job. So 00:10:25.840 --> 00:10:28.460 how do you get there? I'm not saying it's your 00:10:28.460 --> 00:10:30.919 fault, you're never going to fix it, but it's 00:10:30.919 --> 00:10:32.960 probably worthwhile just understanding why that 00:10:32.960 --> 00:10:35.360 is. A lot of people go into business because 00:10:35.360 --> 00:10:37.299 they're good at what they do. So if you're a 00:10:37.299 --> 00:10:39.659 tiler, you're great at tiling and you think, 00:10:39.720 --> 00:10:41.919 geez, instead of getting 30 bucks an hour, I 00:10:41.919 --> 00:10:44.139 can get two grand a job and do one job every 00:10:44.139 --> 00:10:47.740 two days and then I'm making Fair bit of money. 00:10:48.120 --> 00:10:50.480 Yeah. Rather than a thousand bucks a week, you 00:10:50.480 --> 00:10:51.980 know, I'm getting a few thousand a week. That's 00:10:51.980 --> 00:10:55.000 great. That sounds great, doesn't it? But being 00:10:55.000 --> 00:10:56.399 a good tyler doesn't mean you're good at business 00:10:56.399 --> 00:10:59.879 and vice versa. I'm probably pretty good at business, 00:10:59.960 --> 00:11:02.679 but I wouldn't do tiling. You know, I'm going 00:11:02.679 --> 00:11:04.379 to muck it up. Crushed you with a stick. Yeah. 00:11:04.379 --> 00:11:06.039 It's going to take me two weeks and probably 00:11:06.039 --> 00:11:07.500 better off doing something else and paying someone 00:11:07.500 --> 00:11:11.059 than I'm not going to break anything. So people 00:11:11.059 --> 00:11:12.179 go into business because they're good at what 00:11:12.179 --> 00:11:14.440 they do. They get a few clients, it gets bigger. 00:11:14.580 --> 00:11:17.179 They get a few employees. They don't know how 00:11:17.179 --> 00:11:19.039 to manage people because that's not part of an 00:11:19.039 --> 00:11:21.440 apprenticeship. They don't know how to manage 00:11:21.440 --> 00:11:23.919 finances because it's not part of an apprenticeship. 00:11:24.519 --> 00:11:26.059 You don't learn that at school. You don't learn 00:11:26.059 --> 00:11:28.000 that from your parents. You just don't learn 00:11:28.000 --> 00:11:30.039 these things. So you've got people, you've got 00:11:30.039 --> 00:11:32.059 laws, you've got compliance, you've got all this 00:11:32.059 --> 00:11:35.379 stuff to learn. And people that have started 00:11:35.379 --> 00:11:37.120 a business have done really well because they 00:11:37.120 --> 00:11:38.720 will have an understanding of all those things. 00:11:39.800 --> 00:11:42.039 the parts that get out of control because they 00:11:42.039 --> 00:11:44.419 lack the skills or the knowledge to change it 00:11:44.419 --> 00:11:47.480 and make it work how they want. And that's when 00:11:47.480 --> 00:11:50.580 people have to or feel like they have to just 00:11:50.580 --> 00:11:53.320 get so involved in the business, can't pull out 00:11:53.320 --> 00:11:55.139 of it because if they don't, it's just going 00:11:55.139 --> 00:11:58.399 to turn into chaos. Yeah, exactly. So we can't 00:11:58.399 --> 00:11:59.840 let this person do it because they're not going 00:11:59.840 --> 00:12:01.159 to do a good job and then we're not going to 00:12:01.159 --> 00:12:03.120 have any work and we need work because I need 00:12:03.120 --> 00:12:06.740 money. Yeah, that's pretty serious stuff. You 00:12:06.740 --> 00:12:08.620 can't just leave it to them and hope for the 00:12:08.620 --> 00:12:12.879 best, can you? Gotta employ good people. So Rowant 00:12:12.879 --> 00:12:16.200 Howe, would you create a business that runs itself? 00:12:16.360 --> 00:12:19.399 Can you unpack those points for us? Business 00:12:19.399 --> 00:12:23.059 is fundamentally pretty simple. It's about making 00:12:23.059 --> 00:12:26.720 a model. People dealt with me before, they'll 00:12:26.720 --> 00:12:30.220 know I talk about making models. If you're putting 00:12:30.220 --> 00:12:33.179 a flat pack table together. There's some plans, 00:12:33.320 --> 00:12:35.679 there's some instructions and varying levels 00:12:35.679 --> 00:12:37.940 of how good those instructions are, right? But 00:12:37.940 --> 00:12:41.259 generally there's a few pictures that say there's 00:12:41.259 --> 00:12:42.899 this stage, this stage, this stage, figure it 00:12:42.899 --> 00:12:46.759 out. Or going right through to here's what each 00:12:46.759 --> 00:12:49.080 piece is called, each piece is labelled, here's 00:12:49.080 --> 00:12:53.539 step by step what you do. And it comes out looking 00:12:53.539 --> 00:12:57.080 pretty good, pretty easily. The flip side of 00:12:57.080 --> 00:12:59.669 that is having no plan. and trying to figure 00:12:59.669 --> 00:13:02.570 it out, which is probably every single movie 00:13:02.570 --> 00:13:04.549 when someone's doing flat pack, putting something 00:13:04.549 --> 00:13:06.250 together, the couple's having a good fight about 00:13:06.250 --> 00:13:09.090 who's right, who's wrong. But business is no 00:13:09.090 --> 00:13:12.029 different. You need to start, watch your model 00:13:12.029 --> 00:13:17.590 look like. Does that make sense? It does. What's 00:13:17.590 --> 00:13:20.509 next? What's next? So you've got your model and 00:13:20.509 --> 00:13:22.629 you say, okay, well, how do we do a model? Probably 00:13:22.629 --> 00:13:24.669 needs to tell you how to make the model. Yeah. 00:13:25.110 --> 00:13:27.470 So I talked before about... where does your business 00:13:27.470 --> 00:13:29.169 start and where does your business finish? Your 00:13:29.169 --> 00:13:30.590 business starts with a client. How do you get 00:13:30.590 --> 00:13:34.149 a client? We talk to people, okay? Are there 00:13:34.149 --> 00:13:35.529 any other ways you get clients? We write that 00:13:35.529 --> 00:13:37.730 down. This is how we get clients and you can 00:13:37.730 --> 00:13:39.409 break that down. This is writing systems and 00:13:39.409 --> 00:13:40.870 procedures, right? But you don't have to do a 00:13:40.870 --> 00:13:43.309 full detail, but just like make a map. We get 00:13:43.309 --> 00:13:44.929 clients from here and here. This is what we do. 00:13:45.789 --> 00:13:47.429 What happens when we get a client? We do this. 00:13:47.669 --> 00:13:49.330 We get their details, we get their address, we 00:13:49.330 --> 00:13:51.330 put them in our system. boom, boom, boom, boom, 00:13:51.330 --> 00:13:53.450 boom. How do we look after our clients? Well, 00:13:53.450 --> 00:13:55.490 we have these three different services or we 00:13:55.490 --> 00:13:57.330 sell them these products, whatever that is. We 00:13:57.330 --> 00:13:59.350 do this, this, this, this. How do we do that? 00:13:59.450 --> 00:14:02.350 You can put some dot points there. So it's just 00:14:02.350 --> 00:14:04.389 depending on the level of detail you go into 00:14:04.389 --> 00:14:07.269 as to whether you're having some simple instructions 00:14:07.269 --> 00:14:09.529 for someone to follow or some that require a 00:14:09.529 --> 00:14:12.029 bit of expertise to decipher. So if it's just 00:14:12.029 --> 00:14:13.909 for you, just for your understanding, well, it 00:14:13.909 --> 00:14:15.929 can be pretty basic. If you're trying to give 00:14:15.929 --> 00:14:19.049 it to someone to learn, you need it to be more 00:14:19.049 --> 00:14:22.580 detailed. So it's just a matter of going through 00:14:22.580 --> 00:14:24.279 every single thing in your business and dot point. 00:14:24.379 --> 00:14:26.120 Well, this is what happens. This is what happens. 00:14:26.539 --> 00:14:28.759 Now, when you do that, a lot of people go wrong. 00:14:28.980 --> 00:14:32.279 I can't do that because it's just complicated. 00:14:32.279 --> 00:14:34.399 Yeah. There's so much stuff that they feel like 00:14:34.399 --> 00:14:37.379 they have to unpack. Yeah. Um, but then the self 00:14:37.379 --> 00:14:39.960 is the reason why your business is hard to run. 00:14:41.269 --> 00:14:43.429 Most businesses, if you break it down, you're 00:14:43.429 --> 00:14:45.909 really serious. 80 % of the value, 80 % of the 00:14:45.909 --> 00:14:47.750 work, 80 % of the profit, 80 % of the things 00:14:47.750 --> 00:14:51.470 is from 20 % of what you do. So when you go through 00:14:51.470 --> 00:14:53.350 that, a lot of the things you do, you can probably 00:14:53.350 --> 00:14:56.169 see once you write them down or show it to someone, 00:14:56.429 --> 00:14:58.190 why do you do that? Do you need to do that? And 00:14:58.190 --> 00:15:00.049 you go, oh, I just did it once. I just do it 00:15:00.049 --> 00:15:01.809 because once I had this problem. Did you have 00:15:01.809 --> 00:15:03.850 a problem any other time? No, just this once. 00:15:04.370 --> 00:15:06.110 Okay, so is it likely to happen again? No, you 00:15:06.110 --> 00:15:09.460 probably don't need to do that. And the flip 00:15:09.460 --> 00:15:11.740 side of that would be, I've got that in there 00:15:11.740 --> 00:15:13.700 because half the time when we do that, we'll 00:15:13.700 --> 00:15:15.820 have this problem or a client will ask us this. 00:15:15.879 --> 00:15:18.200 So we always tell them in advance. That's a great 00:15:18.200 --> 00:15:20.299 thing to do in your business. But you know, if 00:15:20.299 --> 00:15:22.120 you're offering 20 different services, but people 00:15:22.120 --> 00:15:24.440 only really need three of them, you can probably 00:15:24.440 --> 00:15:25.960 simplify your business there and make it easy 00:15:25.960 --> 00:15:29.200 for yourself. Yeah. I'll tell you a little story. 00:15:29.299 --> 00:15:33.460 I was talking to a business owner last week and 00:15:33.460 --> 00:15:35.940 he had a business that did several different 00:15:35.940 --> 00:15:39.659 things. One of them was making tennis courts. 00:15:40.799 --> 00:15:43.519 Tennis courts were the most complicated part 00:15:43.519 --> 00:15:45.799 of what that business did. It wasn't necessarily 00:15:45.799 --> 00:15:47.980 the most profitable. It was a high dollar value 00:15:47.980 --> 00:15:51.500 job, like they were big jobs to do, but they 00:15:51.500 --> 00:15:54.139 were complicated. It required several different 00:15:54.139 --> 00:15:56.259 contractors coming in. If you get one little 00:15:56.259 --> 00:15:58.799 bit wrong, then there was a lot of work to fix 00:15:58.799 --> 00:16:00.360 it, potentially a lot of materials that needed 00:16:00.360 --> 00:16:02.960 replacing. And really the main dollar value of 00:16:02.960 --> 00:16:06.940 the job was materials and the contractors. When 00:16:06.940 --> 00:16:08.740 I was asking about his business and the different 00:16:08.740 --> 00:16:11.559 services he did, he's like, Oh, well, I actually 00:16:11.559 --> 00:16:13.460 like this part better. It's simpler. It's easier. 00:16:13.519 --> 00:16:15.720 We make great money from it and no one else does 00:16:15.720 --> 00:16:18.059 it or no one else does it to our level because 00:16:18.059 --> 00:16:19.519 of this, this, this, this, this, and we've got 00:16:19.519 --> 00:16:20.960 all the contacts. We've got all these things 00:16:20.960 --> 00:16:23.000 set up and I won't get into detail what that 00:16:23.000 --> 00:16:26.820 was. It's not relevant, but why don't you just 00:16:26.820 --> 00:16:32.620 not do those tennis courts? Oh, you know, He 00:16:32.620 --> 00:16:34.539 thought about it and he said to me like 10 minutes 00:16:34.539 --> 00:16:36.500 later, I was really just talking to you. That 00:16:36.500 --> 00:16:38.480 just makes a lot of sense. I'll just stop doing 00:16:38.480 --> 00:16:41.559 that. I know a way less stress and really it 00:16:41.559 --> 00:16:43.059 doesn't make too much impact. And I could probably 00:16:43.059 --> 00:16:45.519 do more of this, this other stuff that I can't 00:16:45.519 --> 00:16:49.159 get to now. And everything's just so much easier. 00:16:50.179 --> 00:16:52.220 So sometimes when you just write down, this is 00:16:52.220 --> 00:16:54.580 what my business does. You notice those things 00:16:54.580 --> 00:16:56.679 more. That was just a little conversation. He 00:16:56.679 --> 00:16:58.080 knew straight away because he had that map in 00:16:58.080 --> 00:17:00.440 his head, but you write it down, it gets a bit 00:17:00.440 --> 00:17:03.559 more real. Yeah. So then you can understand every 00:17:03.559 --> 00:17:06.779 part of your business and then take the next 00:17:06.779 --> 00:17:10.680 steps, essentially. Yeah. So talking about next 00:17:10.680 --> 00:17:12.619 steps, if you've sort of got that understanding 00:17:12.619 --> 00:17:14.400 of your model of your business, and maybe you 00:17:14.400 --> 00:17:16.200 haven't got it written down, maybe it's in your 00:17:16.200 --> 00:17:19.180 head, because depending on the level you're at, 00:17:19.319 --> 00:17:20.339 you might have it in your head. That's fine. 00:17:20.940 --> 00:17:22.359 But it just means you can't share it or show 00:17:22.359 --> 00:17:24.160 it, or if you're having a bad head day, you can't 00:17:24.160 --> 00:17:26.660 figure it out. But if you have a problem in your 00:17:26.660 --> 00:17:30.349 business... Gee, this is frustrating. My employees 00:17:30.349 --> 00:17:32.910 always muck this one thing up. You can go back 00:17:32.910 --> 00:17:34.670 to your model and look at like at what point 00:17:34.670 --> 00:17:39.890 can we fix this proactively. So if a client's 00:17:39.890 --> 00:17:41.329 always having the same issue, they're always 00:17:41.329 --> 00:17:43.269 calling you saying, oh, where are these people? 00:17:44.170 --> 00:17:46.410 Oh, maybe go to your model and say, well, how 00:17:46.410 --> 00:17:48.829 can we let these people know where we are in 00:17:48.829 --> 00:17:52.450 advance? Can we do it automatically? Yeah, we 00:17:52.450 --> 00:17:54.190 can. Okay, cool. Let's just do that. And then 00:17:54.190 --> 00:17:57.119 you never have that problem ever again. Yeah, 00:17:57.440 --> 00:18:03.819 so I guess it's automating Every part of that 00:18:03.819 --> 00:18:06.619 model is that essentially what we need to do 00:18:06.619 --> 00:18:09.859 to make a business run itself If you can automate 00:18:09.859 --> 00:18:13.140 everything that would be great in like use robots, 00:18:13.160 --> 00:18:17.200 but as in automate Have someone else do it on 00:18:17.200 --> 00:18:20.180 your behalf Yeah, it depends on the size of your 00:18:20.180 --> 00:18:21.759 business if you're if you're there by yourself 00:18:21.759 --> 00:18:23.640 and you're growing you're not gonna be able to 00:18:23.640 --> 00:18:25.920 afford ten people to do everything right, but 00:18:25.849 --> 00:18:28.670 it's been aware of you're wearing different hats, 00:18:28.670 --> 00:18:30.349 you're doing different jobs, and they are different 00:18:30.349 --> 00:18:34.130 jobs. So as you grow, as you get busier, this 00:18:34.130 --> 00:18:36.549 is using a lot of my time now, I can pay someone 00:18:36.549 --> 00:18:38.130 to do these tasks, here they are, this is what 00:18:38.130 --> 00:18:42.029 they are, and I can offload those. Automating 00:18:42.029 --> 00:18:45.369 what you can, of course, and systematizing things 00:18:45.369 --> 00:18:47.609 is very important. But just being aware of your 00:18:47.609 --> 00:18:49.490 model and aware of what's going on makes it much 00:18:49.490 --> 00:18:51.750 easier to make changes rather than just reacting 00:18:51.750 --> 00:18:54.630 all the time. Yeah. Using that example, the clients 00:18:54.630 --> 00:18:56.029 were going, oh, I've got this problem. I don't 00:18:56.029 --> 00:18:57.789 know where people are. If you're always reacting, 00:18:57.849 --> 00:18:59.890 you're always getting that phone call, you stop 00:18:59.890 --> 00:19:03.410 answering it. That's what most people do. Having 00:19:03.410 --> 00:19:05.529 the model working on your business is about fixing 00:19:05.529 --> 00:19:08.069 why did that problem occur, fixing it in the 00:19:08.069 --> 00:19:09.890 future so you never have that problem again. 00:19:10.529 --> 00:19:14.430 It's not a quick fix by the sounds of it. It 00:19:14.430 --> 00:19:17.869 depends on the business. So if you've got a business 00:19:17.869 --> 00:19:21.029 where there's just you, it's a quick fix because 00:19:21.029 --> 00:19:23.079 you know, you just got to add to your list. When 00:19:23.079 --> 00:19:25.019 you're on your way, send them a message or you're 00:19:25.019 --> 00:19:26.779 half an hour late, you send them a message an 00:19:26.779 --> 00:19:29.619 hour beforehand, so they know. Easy fix. If you've 00:19:29.619 --> 00:19:34.779 got 30 employees, it's still the same fix, but 00:19:34.779 --> 00:19:36.720 there's the culture, there's the people aspect 00:19:36.720 --> 00:19:38.220 that might take a little bit longer to get going. 00:19:38.319 --> 00:19:40.400 You've got to get people on board, and depending 00:19:40.400 --> 00:19:41.900 on your business, if you've got a great culture, 00:19:42.400 --> 00:19:43.700 it'll literally, hey guys, we're doing this, 00:19:43.720 --> 00:19:45.220 and they'll probably go, that sounds fantastic. 00:19:45.680 --> 00:19:47.640 Let's do it. If you've got a terrible culture 00:19:47.640 --> 00:19:49.799 where no one wants to get on board, that's going 00:19:49.799 --> 00:19:51.849 to be hard work, right? you've got other problems 00:19:51.849 --> 00:19:57.230 you need to fix too though. Yep. Yep. So if in 00:19:57.230 --> 00:19:59.589 terms of being able to step away from business, 00:19:59.690 --> 00:20:02.150 take that holiday, you're going to have to tell 00:20:02.150 --> 00:20:05.990 or introduce that model to the rest of your employees, 00:20:06.690 --> 00:20:10.470 I assume. Yeah. Well, if it's brand new, yeah, 00:20:10.950 --> 00:20:12.890 but they'll need to get up to speed with what 00:20:12.890 --> 00:20:15.710 they're doing. It is better to look at it sort 00:20:15.710 --> 00:20:19.730 of like a machine. So In a factory, you have 00:20:19.730 --> 00:20:22.069 machines that are custom -made to build a car. 00:20:22.609 --> 00:20:25.849 There's a whole production line. There's the 00:20:25.849 --> 00:20:28.369 panels getting made. There's panels getting picked 00:20:28.369 --> 00:20:30.170 up and put on. And then people are doing various 00:20:30.170 --> 00:20:31.490 things at various points. They're just doing 00:20:31.490 --> 00:20:33.809 that one job. It's very efficient. It's been 00:20:33.809 --> 00:20:36.269 fine -tuned with all the different processes. 00:20:37.450 --> 00:20:39.490 The cars end up. The engine goes in. The engine's 00:20:39.490 --> 00:20:41.190 been assembled on a different line. Then it meets 00:20:41.190 --> 00:20:43.190 up with the car. And then the whole thing goes 00:20:43.190 --> 00:20:45.809 and gets painted. And the engine goes in. then 00:20:45.809 --> 00:20:48.130 it gets tested like there's all these different 00:20:48.130 --> 00:20:53.430 aspects so that's one machine fundamentally and 00:20:53.430 --> 00:20:55.470 people control that machine somewhat but really 00:20:55.470 --> 00:20:59.029 it's just a machine yeah so the the concept is 00:20:59.029 --> 00:21:00.730 with your business you're trying to build that 00:21:00.730 --> 00:21:05.829 machine with people with automation with bits 00:21:05.829 --> 00:21:08.529 and pieces so then you have the confidence going 00:21:08.529 --> 00:21:11.630 okay well if i just push this button and then 00:21:11.630 --> 00:21:13.529 pushing this button might mean i get this client 00:21:14.379 --> 00:21:17.680 the client's going to my machine and I know exactly 00:21:17.680 --> 00:21:20.500 what's going to happen at all points most of 00:21:20.500 --> 00:21:24.299 the time and it's going to be good. That's a 00:21:24.299 --> 00:21:26.460 business that you can go, oh, I'll go on holiday 00:21:26.460 --> 00:21:27.720 for three weeks because you know it's going to 00:21:27.720 --> 00:21:30.240 work, right? It's getting the business to that 00:21:30.240 --> 00:21:32.220 point. There's a lot of things involved on that 00:21:32.220 --> 00:21:34.960 stage, but fundamentally it's been aware of what 00:21:34.960 --> 00:21:37.480 you do and looking at each process and who can 00:21:37.480 --> 00:21:42.519 do it, how's it done? What? are the impacts on 00:21:42.519 --> 00:21:46.720 the employees because you're talking about the 00:21:46.720 --> 00:21:51.750 machine. If you will. The machine. The machine. 00:21:52.630 --> 00:21:56.650 Poor people, poor employees. Everyone has their 00:21:56.650 --> 00:21:59.789 own specific task. I mean, if you map that out 00:21:59.789 --> 00:22:03.190 and the model looks really good and you decide 00:22:03.190 --> 00:22:05.950 that all of your processes work really well, 00:22:06.150 --> 00:22:08.349 all you need to do is take a break. There's not 00:22:08.349 --> 00:22:10.910 really much of an impact on your employees. But 00:22:10.910 --> 00:22:14.349 if you are in a position, listening to this and 00:22:14.349 --> 00:22:17.740 going, my business is not. at that point at all 00:22:17.740 --> 00:22:21.619 if I leave it's going to crumble. What change 00:22:21.619 --> 00:22:25.200 or developing that model and implementing it 00:22:25.200 --> 00:22:27.480 is that going to have on the employees? Yeah 00:22:27.480 --> 00:22:30.359 okay so we'll come back to the employees but 00:22:30.359 --> 00:22:33.359 I think if you're at the level where it's pretty 00:22:33.359 --> 00:22:36.180 scary to deal with I talked to someone a couple 00:22:36.180 --> 00:22:38.440 of weeks ago. He'd been in business for two weeks 00:22:38.440 --> 00:22:39.940 and he's got five employees and then he's going 00:22:39.940 --> 00:22:41.500 to go work away on something completely different 00:22:41.500 --> 00:22:45.319 for two weeks. Do you think he set that business 00:22:45.319 --> 00:22:48.720 up to work without him? I would hope so. Yeah, 00:22:48.759 --> 00:22:51.099 you'd hope so, but he's pretty confident. He's 00:22:51.099 --> 00:22:55.359 going away to work for two weeks. So people think 00:22:55.359 --> 00:22:59.119 it's not possible, but it is. And a lot of people 00:22:59.119 --> 00:23:02.339 say, If I make it so I don't need to be there 00:23:02.339 --> 00:23:03.799 Well, my employees would just do it themselves 00:23:03.799 --> 00:23:05.460 or they'll slack off while I do this or the clients 00:23:05.460 --> 00:23:07.440 won't be looked after but that's not true because 00:23:07.440 --> 00:23:10.180 Every small business is there's a huge business 00:23:10.180 --> 00:23:12.059 with thousands employees doing a heaps better 00:23:12.059 --> 00:23:15.519 job with people with less experience charging 00:23:15.519 --> 00:23:19.599 more with happier clients and Employees aren't 00:23:19.599 --> 00:23:21.259 going out on their own. They're happy doing it 00:23:21.259 --> 00:23:24.680 there. So What happens to the employees when 00:23:24.680 --> 00:23:27.119 you've got a systematized business and well? 00:23:27.359 --> 00:23:30.559 the systems don't necessarily correlate with 00:23:30.559 --> 00:23:33.079 staff happiness because how you treat people 00:23:33.079 --> 00:23:35.980 probably has a factor there and what's the relationship 00:23:35.980 --> 00:23:37.839 with clients and what people like, but there's 00:23:37.839 --> 00:23:41.200 a lot of factors, but I can tell you if you've 00:23:41.200 --> 00:23:42.940 got a business that there are no systems and 00:23:42.940 --> 00:23:44.599 there's a lot of random problems, like chaos 00:23:44.599 --> 00:23:45.940 and everything goes through the owner and the 00:23:45.940 --> 00:23:47.759 owner's busy and no one can get an answer from 00:23:47.759 --> 00:23:52.160 the owner, it's frustrating for the staff. 100 00:23:52.160 --> 00:23:53.980 % of the time. The staff aren't happy. Maybe 00:23:53.980 --> 00:23:55.339 they're trying hard. Maybe they have to work 00:23:55.339 --> 00:23:57.180 harder to deal with it. They've got to put in 00:23:57.180 --> 00:24:00.000 those extra effort. It is harder for the staff 00:24:00.000 --> 00:24:03.480 then. If they can rock up to work and they know 00:24:03.480 --> 00:24:06.640 they do their part well, the next person is going 00:24:06.640 --> 00:24:08.759 to do their part well. Everything's going to 00:24:08.759 --> 00:24:10.839 go well. Are they going to be happy to work? 00:24:11.420 --> 00:24:14.759 You would think so. Yeah, I would be. Yeah. If 00:24:14.759 --> 00:24:16.740 they don't have to rely on the owner to answer 00:24:16.740 --> 00:24:21.079 the phone just to be able to do their job, that's... 00:24:21.039 --> 00:24:22.640 That's a no -brainer. They're going to be happier. 00:24:22.759 --> 00:24:24.339 So it's a better environment for the employees. 00:24:24.400 --> 00:24:27.599 So what does that mean? Happy employees, less 00:24:27.599 --> 00:24:32.259 training, less recruitment, more productivity. 00:24:32.599 --> 00:24:34.259 Yeah. Maybe less productivity depends what you're 00:24:34.259 --> 00:24:37.140 going for, but happier clients, which means a 00:24:37.140 --> 00:24:43.619 better business. Yeah. That makes sense. So it 00:24:43.619 --> 00:24:47.180 sounds really exciting when you think that you 00:24:47.180 --> 00:24:50.720 can boost employee morale. make happier clients, 00:24:50.880 --> 00:24:52.660 get a bit of business. That's what you're into 00:24:52.660 --> 00:24:56.200 yet? Yeah. Well, like have a good business that 00:24:56.200 --> 00:24:58.900 runs itself, you assume. Like for me personally, 00:24:58.900 --> 00:25:01.160 if I had a business like that, it's going to, 00:25:01.220 --> 00:25:03.579 I see dollar signs and I'm like excited by it. 00:25:03.579 --> 00:25:06.799 Love the money. Yeah. Well, yeah. Well, it's 00:25:06.799 --> 00:25:09.200 what motivates you. It's the freedom. It's the 00:25:09.200 --> 00:25:11.339 ability to do what you want when you want. The 00:25:11.339 --> 00:25:14.000 free time. The fact that business owners can 00:25:14.000 --> 00:25:16.380 take holidays and know that they can still pay 00:25:16.380 --> 00:25:18.099 the bills when they come back in January. Oh, 00:25:18.099 --> 00:25:20.299 and also the fact they can go Like they probably 00:25:20.299 --> 00:25:22.559 like doing what the business does. So the fact 00:25:22.559 --> 00:25:24.339 that they can go in and just do the job that 00:25:24.339 --> 00:25:26.640 they like doing rather than dealing with all 00:25:26.640 --> 00:25:29.039 the other stuff. It's not just about holidays. 00:25:29.319 --> 00:25:34.119 Yeah. Yeah. So can any business do this? Can 00:25:34.119 --> 00:25:36.480 they, can any business make a business that runs 00:25:36.480 --> 00:25:39.019 itself? Yeah, I think any business can do anything. 00:25:39.240 --> 00:25:42.059 Can any person do this? Some people just are 00:25:42.059 --> 00:25:46.240 better at other things. An interesting example 00:25:46.240 --> 00:25:48.299 we talked about before really briefly, that guy 00:25:48.299 --> 00:25:50.099 who started a business and two weeks later he 00:25:50.099 --> 00:25:52.259 went away and he had five employees, right? I 00:25:52.259 --> 00:25:53.880 don't know if he's gonna be successful or not, 00:25:53.960 --> 00:25:57.900 but something that was really promising, he was 00:25:57.900 --> 00:26:00.900 talking to us because he was wanting some advice 00:26:00.900 --> 00:26:02.779 about one part of his business he didn't understand. 00:26:04.220 --> 00:26:08.640 So I think that's a much greater indicator of 00:26:08.640 --> 00:26:12.119 success of that person, that he's willing to 00:26:12.119 --> 00:26:13.559 go, oh, I don't actually know about this, I'll 00:26:13.559 --> 00:26:15.150 just... I'm going to pay someone to learn it 00:26:15.150 --> 00:26:16.430 because that's what I need to know. That's the 00:26:16.430 --> 00:26:18.430 next step in my business. I need to sort this 00:26:18.430 --> 00:26:22.089 out, move forward, continue on. So can anyone 00:26:22.089 --> 00:26:25.930 do it? Definitely. Doesn't take a rocket scientist. 00:26:26.049 --> 00:26:27.869 It's just being aware of what you do know and 00:26:27.869 --> 00:26:31.349 what you don't know, which is a bit unrelated. 00:26:31.950 --> 00:26:35.930 But if you do golf and you're good at golf, because 00:26:35.930 --> 00:26:40.049 how much have you practiced? Way too much. Were 00:26:40.049 --> 00:26:42.769 you always really good at golf? I like to think 00:26:42.769 --> 00:26:46.710 so, but no, probably not. So whoever knows, whoever 00:26:46.710 --> 00:26:50.289 coaches the Z first. It wasn't how good you coach 00:26:50.289 --> 00:26:52.509 me. I was just naturally amazing. She couldn't 00:26:52.509 --> 00:26:55.890 hold a club. At 10 years old, I thought I was 00:26:55.890 --> 00:27:00.410 a pro. Oh dear, cute. So it's just been aware 00:27:00.410 --> 00:27:04.839 of that, okay, it's okay to ask for help. I've 00:27:04.839 --> 00:27:07.440 got people problems. Well, what business, who 00:27:07.440 --> 00:27:10.079 do I know that's really good with people that 00:27:10.079 --> 00:27:13.380 doesn't have those problems? Go ask them. Don't 00:27:13.380 --> 00:27:15.019 ask someone with a big business that makes lots 00:27:15.019 --> 00:27:16.660 of money because they might have the same problems 00:27:16.660 --> 00:27:19.380 you've got. They're just bigger. If you look 00:27:19.380 --> 00:27:21.359 somewhere where everyone's always really happy, 00:27:21.519 --> 00:27:23.519 maybe go ask them. Well, you know, that's what 00:27:23.519 --> 00:27:25.099 we're here for. That's what we help people with. 00:27:25.519 --> 00:27:27.720 So just being aware of that's a problem that 00:27:27.720 --> 00:27:29.740 I don't know how to solve and being able to ask 00:27:29.740 --> 00:27:32.400 for help. And if you're able to do that, yes, 00:27:32.559 --> 00:27:35.740 anyone can sort these problems out. So any business 00:27:35.740 --> 00:27:38.420 can make a business run itself. Definitely. If 00:27:38.420 --> 00:27:40.799 you don't, if you have a business that requires 00:27:40.799 --> 00:27:42.740 you to operate it and there's nothing you can 00:27:42.740 --> 00:27:44.400 do about it, you don't have a business, your 00:27:44.400 --> 00:27:50.339 job. Yeah. What issues might someone come across 00:27:50.339 --> 00:27:53.079 when they're trying to do this? So what roadblocks 00:27:53.079 --> 00:27:55.859 might come up in the way if they decide today 00:27:55.859 --> 00:27:57.539 that they want to create a business that runs 00:27:57.539 --> 00:28:00.880 itself, what issues will come up? There's lots 00:28:00.880 --> 00:28:02.900 of different issues, but the biggest one is just 00:28:02.900 --> 00:28:06.269 if something doesn't work. don't give up. And 00:28:06.269 --> 00:28:08.190 just going back to the sport of golf, right? 00:28:08.369 --> 00:28:12.529 So you have one bad shot. Do you give up? I try 00:28:12.529 --> 00:28:16.549 not to. No. No, the answer is no. You don't give 00:28:16.549 --> 00:28:17.829 up. You might go, oh gee, I need to practice 00:28:17.829 --> 00:28:21.710 that more. Or that was the 100 times that I don't 00:28:21.710 --> 00:28:24.470 hit that well. If you play a musical instrument, 00:28:25.170 --> 00:28:27.029 you rehearse, you rehearse, you rehearse. You 00:28:27.029 --> 00:28:29.009 do that little part of the song. You know, the 00:28:29.009 --> 00:28:32.099 song goes. The tune goes for three minutes and 00:28:32.099 --> 00:28:33.900 there's one part that goes for two seconds. You 00:28:33.900 --> 00:28:35.440 can't now. You just do that same two seconds 00:28:35.440 --> 00:28:37.920 again and again and again. So what the biggest 00:28:37.920 --> 00:28:39.839 problem people have, they go, oh, I tried to 00:28:39.839 --> 00:28:41.700 systematize this. I tried to train people. I 00:28:41.700 --> 00:28:44.720 tried to offload it, but people muck it up. And 00:28:44.720 --> 00:28:46.839 when you quiz them, people mocked it up three 00:28:46.839 --> 00:28:48.619 times. People mocked it up five times. People 00:28:48.619 --> 00:28:50.859 mocked up 20 times. Okay. They've mucked it up 00:28:50.859 --> 00:28:52.740 20 times. It's the exact same problem every time. 00:28:53.220 --> 00:28:55.259 Maybe change the way they're doing it. Yeah. 00:28:55.819 --> 00:28:57.539 Cause I don't think you're doing exactly the 00:28:57.539 --> 00:29:00.430 same thing and being successful. You're probably 00:29:00.430 --> 00:29:01.950 doing something different. If they've mucked 00:29:01.950 --> 00:29:04.930 it up three times and you've given up, that's 00:29:04.930 --> 00:29:06.930 ridiculous. I don't need to tell you anything 00:29:06.930 --> 00:29:09.450 there. Give the poor person a break. But the 00:29:09.450 --> 00:29:11.430 point is, if you try to systematize something 00:29:11.430 --> 00:29:13.329 or you've tried to do something, you try to launch 00:29:13.329 --> 00:29:15.170 a service or anything in your business and it 00:29:15.170 --> 00:29:18.130 doesn't work, we'll try it a different way. Yeah. 00:29:18.589 --> 00:29:20.750 It's not hard. It doesn't work. Try it a different 00:29:20.750 --> 00:29:24.309 way. Can't figure it out? Ask someone. That's 00:29:24.309 --> 00:29:26.829 what advisors are for. Do you know anything about 00:29:26.829 --> 00:29:29.950 this? Yes. What's worked before? Try this, this, 00:29:30.009 --> 00:29:31.490 this, this. I reckon this one's the first one 00:29:31.490 --> 00:29:33.470 to try. Maybe that first one doesn't work. Maybe 00:29:33.470 --> 00:29:35.269 the second one does. Maybe a combination of the 00:29:35.269 --> 00:29:37.869 two works. Who knows? But it's just trying to 00:29:37.869 --> 00:29:39.730 problem solve it till it works. And then bang, 00:29:39.789 --> 00:29:41.390 that's your system. That's your procedure. That's 00:29:41.390 --> 00:29:43.990 the training. And most of the time, you back 00:29:43.990 --> 00:29:46.670 it to work. And voila, you get your holiday, 00:29:46.750 --> 00:29:49.549 your money, your whatever you want out of it. 00:29:50.289 --> 00:29:53.029 So problems, other problems people have, you 00:29:53.029 --> 00:29:55.730 know, aren't really common, but they're there 00:29:55.730 --> 00:29:58.809 and they're not really related. So a person leaves. 00:29:59.470 --> 00:30:02.130 Well, if your business is reliant on one person 00:30:02.130 --> 00:30:05.069 and it's not you, well, it's still the same thing. 00:30:05.130 --> 00:30:07.150 It's pretty risky. So what's that role? What's 00:30:07.150 --> 00:30:09.349 the training? Who comes in? How can someone come 00:30:09.349 --> 00:30:11.329 in? Can you hire a temp employee with some skills 00:30:11.329 --> 00:30:13.049 and they can follow this, this, this and do the 00:30:13.049 --> 00:30:17.059 job? If you have every role needs 100 % training, 00:30:17.259 --> 00:30:20.160 100 % skill, 100 % expertise, 100 % perfection 00:30:20.160 --> 00:30:22.900 every day, you probably haven't got any margin 00:30:22.900 --> 00:30:26.579 for error. So think of like engines and cars, 00:30:26.759 --> 00:30:28.539 they're designed to run at a certain thing for 00:30:28.539 --> 00:30:30.660 a certain amount of time, but that's not 100 00:30:30.660 --> 00:30:32.400 % capacity all the time. You don't just rev it 00:30:32.400 --> 00:30:34.559 out when you're driving around town, it blows 00:30:34.559 --> 00:30:37.480 up. So if you expect everyone in your business 00:30:37.480 --> 00:30:40.400 to work at 120 % all the time, just for your 00:30:40.400 --> 00:30:43.299 business to break even, you probably need to 00:30:43.299 --> 00:30:44.920 wind it back a bit and look at your model. How 00:30:44.920 --> 00:30:48.420 can we make it so 70 % if we're running a 70 00:30:48.420 --> 00:30:50.079 % Cassie, we've got a good business, we're getting 00:30:50.079 --> 00:30:52.259 great results. If someone is not there, we can 00:30:52.259 --> 00:30:54.519 pull someone in, we can use someone from a different 00:30:54.519 --> 00:30:58.960 department, just have a bit of a buffer. Yeah. 00:31:01.220 --> 00:31:06.059 There's a lot in that, but essentially, if you 00:31:06.059 --> 00:31:09.500 could put it into one sentence, how to make a 00:31:09.500 --> 00:31:12.579 business run itself, what would you say? Businesses 00:31:12.579 --> 00:31:16.279 like Lego. Much better to buy it in the box with 00:31:16.279 --> 00:31:19.019 the plans and the pieces in place. That's so 00:31:19.019 --> 00:31:24.099 true. That's a good way to look at it. So we're 00:31:24.099 --> 00:31:28.500 going to wrap it up there. If you want to find 00:31:28.500 --> 00:31:31.339 out some more, ask some questions, visit our 00:31:31.339 --> 00:31:35.400 website at www .businessabundance .online. You 00:31:35.400 --> 00:31:38.640 can book an appointment to catch up with our 00:31:38.640 --> 00:31:41.579 team or visit the knowledge section for a bit 00:31:41.579 --> 00:31:44.460 more information. If you want us to deep dive 00:31:44.460 --> 00:31:47.480 into anything further, just shoot us a message 00:31:47.480 --> 00:31:51.079 and we'd be more than happy to do that. Next 00:31:51.079 --> 00:31:54.720 episode, we're going to be talking about burnout 00:31:54.720 --> 00:31:57.779 and how to avoid burnout as a business owner. 00:31:58.099 --> 00:31:59.200 We're just talking about engines and then we're 00:31:59.200 --> 00:32:01.359 talking about burnouts. Look at that. Look at 00:32:01.359 --> 00:32:05.539 the theme happening. But essentially, it's such 00:32:05.539 --> 00:32:09.599 an important topic. Like we said before, we're 00:32:09.599 --> 00:32:11.720 going through the Christmas period and there's 00:32:11.720 --> 00:32:13.720 going to be so many people that are so tired 00:32:13.720 --> 00:32:15.859 and worn out from the year, especially with COVID 00:32:15.859 --> 00:32:18.460 happening and all of the changes people have 00:32:18.460 --> 00:32:21.759 to make with their business. So finding out just 00:32:21.759 --> 00:32:24.980 a few simple tasks that they can do to avoid 00:32:24.980 --> 00:32:28.690 that might. and save their business, for example. 00:32:29.450 --> 00:32:30.930 Well, if we can just make your life a little 00:32:30.930 --> 00:32:32.829 bit easier, give you a few things, you know, 00:32:32.890 --> 00:32:35.670 take one, leave one. It's a pretty big topic 00:32:35.670 --> 00:32:39.769 because we all work pretty hard and feeling better 00:32:39.769 --> 00:32:42.430 makes a big difference. So it's a pretty big 00:32:42.430 --> 00:32:44.730 topic. We can all relate to it. Yeah, exactly. 00:32:45.549 --> 00:32:48.789 So we'll leave it there. Don't forget to subscribe 00:32:48.789 --> 00:32:51.490 and visit our website and we'll see you next 00:32:51.490 --> 00:32:53.069 episode. See ya. Bye.