WEBVTT

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Welcome to the business abundance podcast providing

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the tools and knowledge to help small business

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owners succeed for additional resources visit

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www .businessabundance .online Hello and welcome

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back to the business abundance podcast Today,

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we're going to be chatting about freeing up time.

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And so this is just focusing on best practices

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for your business so that you can focus on business

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growth. Time. We don't have it. We can make it.

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Cool. If you think it's a priority, then time

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for you to focus on it. But we've talked about

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micromanaging in a number of different podcasts.

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So if you want to focus more on, if you're a

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micro manager, go listen to those. But here we're

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going to be talking about just best practices

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when it comes to your systems or your processes,

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what your team's doing, tasks you can get rid

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of. So like payroll, you can pass that on to

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the people in charge of your finances or graphic

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design can be passed on to a freelancer or. not

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paid advertisement, but Upwork or Fiverr, those

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things you don't have to do, or you can find

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a faster way to do it by getting a template.

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But yeah, there's a lot of different things that

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you can do to free up your time at the moment.

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And there's a lot of resources. Some people might

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be opposed to AI, but AI does make things a bit

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faster if you use it correctly. Yeah, in saying

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that, don't just get it to write everything for

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you. Do use your brain, but that's a good way

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to... Oh dear. Make things a bit faster. If you

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don't want American spelling on all of your advertising.

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Yes, that's true. But it does say on, I use AI

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to get a framework sometimes if I put in the

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prompts and be like, create a framework. And

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I remember when we're testing it out and we're

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doing social media posts and it was just producing.

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Like a sales pitch, like a really nasty sales

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pitch. Lots of emoticons. Lots of emojis. Emojis

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are good though, I like the emojis. Yeah. Posts

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with emojis are way better than posts without.

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Those look good. That's interesting. See, I never

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trust a post with an emoji. Yeah, but because

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you know where they're coming from now. But if

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you just have a post that's playing with nothing,

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no photo, it's like, it's just too text heavy.

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I don't know what the data says. Well, since

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this is an AI, I would say it says it performs

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better. Yep. If you ask ChatGPT if it's true,

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it will tell you if it's not. Anyway, getting

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more free time. Why would we want to get more

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free time? How would you know like you actually

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need more free time? If you're missing meetings,

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if you're late for meetings, if you're always

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late for things, you're not prepared for things,

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you miss meals, cancel engagements with friends

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and stuff. Not making time for family. Yeah,

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can't get to the things you want to get to. Keep

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experiencing the same problems. One of those

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words that you used in the intro, priorities.

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Something my grandmother used to say to me is

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you've always got time for what's important to

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you. That's what I was trying to say. That's

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exactly what I was trying to say. You don't feel

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like you've got time for what's important to

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you. Well, then re -prioritise. You need help

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with time and getting more free time. Yep. That's

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right. We've all got the same amount of hours

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in a week. Whether we're a billionaire or we're

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on the poverty line in the soup kitchen. Same

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amount of time. So how do you use it? What are

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some tips on freeing up your time. I've mentioned

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payroll and graphic design and social media and

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those sort of things. Can you think of any others?

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What's your role in the business? So are you

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doing the things that are specifically your role

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in the business? And are they generate, if you're

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the owner of the business, for instance, is that

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generating income would be one of the first things

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I would look at as a small business owner, sole

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trader type person. If I'm over here fluffing

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about on Farmville when I should be putting quotes

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out. Um, is Farmville still with this? Spark

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Juve Alley, I don't know. Star Juve Alley. Star

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Juve Alley. Young whippersnappers with the new

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internet games. Don't start playing because you

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won't have any free time. But sometimes that

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can be a valuable thing to do as well is to decompress

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and just turn your brain off and get your dopamine

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hit and make you more productive for the next

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day. Everyone's different. That's probably my

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point. I think, um, probably the number one thing

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to start with is make a not to do list. So just.

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all this stuff that most people do that just

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don't really need to be done. Like if you refer

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to the last podcast, we're talking about data

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driven stuff. Um, but you know, doing the things

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that actually make sense and some things probably

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don't have much of an outcome. So just make a

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list of stuff to stop doing. And then you'll

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probably find you can stop doing heaps of things.

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And that doesn't really matter that much. Maybe

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it has an impact, but not that much. So go through

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things that you are doing that you don't need

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to do and just stop doing them. It's a good way

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to get a bit of time back. Yeah. I, um, I was

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thinking about this when it came to, uh, some

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examples that I've worked with. And when it comes

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to processes, you see things like handle customer

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complaints and you pass that onto the admin team

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and you go, there we go. Just handle the customer

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complaints and they go, well, I don't really

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know what that looks like. Um, and instead you

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want to actually like define. what needs to be

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done so that you're not then dealing with the

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flow on effects. So for example, handle customer

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complaints, they might think they're doing the

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right thing and it takes five days for them to

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get in contact and those sort of things. And

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it drags on and it's in the back of their mind.

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It's taking up head space. But if you have on

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that process to follow up within 24 hours and

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that's done, dealt with, and they can carry on.

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So there is, I guess, mental space that comes

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with all the tasks you have to do if you make

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that don't do list. then you know you don't have

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to worry about it and you can do the most important

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tasks first. Another thing with doing this is

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just maybe make a piece of paper, sit in it for

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next year for a week and just have things, just

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write down everything that you do. And then you

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can put it into columns and say, do we stop doing

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it? Do we delegate it to someone? Do we outsource

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it somewhere? Or should I do it? And then. you'll

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have a list of things that you can get exactly

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what you say, get a process together for a little

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bit of training for someone, pass it off and

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get them away from you. I've had someone I worked

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with where I recommended doing that and their

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response was, that's just another thing I need

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to do, which was interesting. Your own worst

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enemy. Yeah. I was like, well, if we're going

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to look at the long -term benefits of this, then

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it's absolutely something you need to do. But

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I feel like when you become swamped with a lot

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of work and a lot of unnecessary things and you

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haven't started outsourcing, then you become

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really focused on what you need to do in order

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to survive that day and not the hamster wheel.

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Yeah. So you're on the faster it goes. Yep. And

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another pushback is, well, then if I'm going

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to employ new people, then I have to train those

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new people, um, which then takes months of their

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time. But if you think in a year's time, uh,

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what the benefit would be of actually focusing

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on those tasks and employing that new people,

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then. The big thing there is if you always do

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what you've always done, you always get the same

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result. So you've got to have, you've got to

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want to change, I guess. So if you don't have

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much time, you've got to think, do I just like

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being busy? Is this making me feel great? Because

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some people are like that. They literally don't

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want to go home and they want to be busy. They

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want to be busier than their friends and just,

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oh, it's 20 hours today. They actually like it.

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So if you're one of those people, just don't

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listen to this episode. Keep doing what you're

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doing. You're doing great. That's the cliche.

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That's the difference between rich and wealthy

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is rich. You've got heaps of money, but wealthy,

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you've got time to do what you want. What is

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your priority? Again, I always equate time to

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priorities. So if you feel like you haven't got

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time, the making the list of what's important

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to you, whether it's the, I don't want to be

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doing these tasks. I don't want to, I don't want

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to be dealing with data today because that's

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not what I'm strong with. I'd rather be over

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here drawing pretty pictures and sending them

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to clients. And that's me every single day. It's

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pretty much okay. I just want to do this. I don't

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want to look at that website and then it's two

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days before the deadline. Now I've got to look

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at that website and I hate websites. So now I

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feel like I'm time poor because I've let it build

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up and I've procrastinated. And then you become

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less effective anyway. Exactly. Which is an interesting

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point. People that have no time generally get

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a bit stressed. Um, and people say they're stressed

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and people say they're not stressed, but fundamentally,

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if you're too busy, you'll have stress on you.

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Um, and it's, it's only ever an effect when there's

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straw that breaks camel's back comes along. Um,

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but you find if you're doing too many things,

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you'll, you'll. become less able to make decisions,

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you'll be way less effective in what you do.

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So sometimes it makes more sense to do a lot

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less and then you can do a lot more. So I always

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say to people, take time out to do things with

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the family or have your weekend off or finish

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work at five or go to the gym in the morning

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or whatever it is you need to do. Go take up

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a hobby and spend eight hours a week doing it.

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And you'll find the rest of things sort of take

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care of themselves a lot better than what they

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were doing before. Your mindset's better. Yeah,

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your health gets better, the stress goes down,

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things improve quite a lot. Less of a scarcity

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mindset as well. Yeah. If you feel like you've

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rushed and you haven't got enough time. And then

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when you finish a job, you haven't really put

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the effort into finding the next job. And then

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it's like, oh my God, where's the next dollar

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coming from? I really need to, and then that

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creates a vicious cycle of negative mindset,

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which can very, very quickly spiral you down

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into depression. As a business owner. And a lot

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of people are like, oh, we can't just drop things

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and leave it like the world will collapse. The

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sky will fall. And that's partially true. If

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you've got some employees, I think it's just

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making sure that they have the ability or the

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knowledge that they can make the decision and

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what they do generally will be okay. Um, and

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we've had cases where people are like, we can't

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go on holidays, but then they've had to go for

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three weeks because someone's sick or something

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like that. Um, and they go away and then they

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come back and they're like, Oh, actually. There's

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all this stuff's mucked up, but it's still working.

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And what has generally happened is that the teams

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got better as well. So, and then the challenge

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for them is like, Hey, well, well, don't take

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things back over. Well, let's do a few corrections

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and fix our training and our systems and processes.

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But if you take it back over. then you're back

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to where you were. So people that have been stuck

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doing too much work have then gone away thinking

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they couldn't. And when they come back, suddenly

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they have more time, just naturally. We had somebody

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who took over a business and half of the employees

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left, which was apparently under resourced to

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start with. And it turned out that just with

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all those people going, everyone had to start

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doing things themselves, not relying on. people

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in certain roles and everyone just got better.

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And so there was a lot more time for everyone

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it turned out to be. So sometimes just stopping

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doing things has the result you want. Would that

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be an element of trust there? So trust your team?

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Yeah, but it's probably not trust. It's more

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just let people do their jobs or give them the

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chance to do their jobs. So it's sink or swim.

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Yeah. Obviously the better processes and systems

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training you have, that's more success. But if

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people want to roll, they need to get themselves

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there. Trust that they're going to be able to

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do the job. Sorry, I was going to say Amazon

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had the two pizza rule. That was a good one.

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Where your team shouldn't be more than what it

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takes to feed with two pizzas. And so then that

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means it's a high trust little network of people

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that can do their jobs and the decision -making

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is decentralised and it's up to them to get the

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job done. That seemed to work for Amazon. It's

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an extension of what I've talked about with the

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Pareto principle before with five seems to be

00:12:05.649 --> 00:12:09.789
the magic number for a team because 80 -20, when

00:12:09.789 --> 00:12:11.529
you've got five in a team, it still works out

00:12:11.529 --> 00:12:14.490
to half of doing most of the work. So you can

00:12:14.490 --> 00:12:16.289
start getting bigger than two pizzas. I love

00:12:16.289 --> 00:12:18.870
that. I've never heard that. Yeah. Yeah. So that's

00:12:18.870 --> 00:12:21.889
interesting. Um, but yeah, if you find time for

00:12:21.889 --> 00:12:24.210
your hobbies and, and take up things to reduce

00:12:24.210 --> 00:12:26.149
the stress or just do things that you enjoy,

00:12:26.210 --> 00:12:28.169
you'll find you have a bit more time. Um, but

00:12:28.169 --> 00:12:30.519
then the other things that sort of. clog up headspace,

00:12:30.720 --> 00:12:32.759
which is probably the main reason people have

00:12:32.759 --> 00:12:36.240
no time, just procrastination and feeling overwhelmed,

00:12:36.440 --> 00:12:38.419
slowing them down. Um, whether they think so

00:12:38.419 --> 00:12:42.000
or not is just having a good, uh, to -do list

00:12:42.000 --> 00:12:44.379
or, you know, project management, something to

00:12:44.379 --> 00:12:46.299
keep track of all the tasks, um, and reminders

00:12:46.299 --> 00:12:49.559
and who's doing what. So, so what do you do if

00:12:49.559 --> 00:12:51.879
you find yourself doing all the tasks you hate

00:12:51.879 --> 00:12:54.279
doing in your business? Can we talk about the

00:12:54.279 --> 00:12:57.730
system first? Well, yeah, I suppose so. Well,

00:12:58.029 --> 00:13:00.570
if you define yourself doing all the tasks that

00:13:00.570 --> 00:13:02.769
you don't like doing, then just you need to work

00:13:02.769 --> 00:13:04.429
out a plan to stop doing them and give them to

00:13:04.429 --> 00:13:09.250
someone else or get another job, either or. That's

00:13:09.250 --> 00:13:11.149
pretty straightforward. That's kind of why I

00:13:11.149 --> 00:13:13.690
asked the question is because asking you questions,

00:13:13.769 --> 00:13:15.830
we get the simple response and sometimes it's

00:13:15.830 --> 00:13:18.190
the response that you're like, oh, yeah, well,

00:13:18.269 --> 00:13:20.570
that's not what I wanted to hear. There's no,

00:13:20.570 --> 00:13:21.990
there's no point doing something you don't like.

00:13:22.669 --> 00:13:24.330
Yeah. Um, so yeah, but you'd always just go get

00:13:24.330 --> 00:13:25.789
another job if that's the case. And you're not

00:13:25.789 --> 00:13:27.490
going to be productive at it if you're not enjoying

00:13:27.490 --> 00:13:29.610
it anyway. Yeah. Yeah. I'm going to progress

00:13:29.610 --> 00:13:31.909
tonight. Um, but anyway, going back to like to

00:13:31.909 --> 00:13:34.120
do this and actually having. processes. So, okay,

00:13:34.220 --> 00:13:36.080
my team has to do these five things. So then

00:13:36.080 --> 00:13:37.820
that's in a system that, that everyone can see

00:13:37.820 --> 00:13:39.840
and it's assigned to someone and there's instructions

00:13:39.840 --> 00:13:41.580
underneath it of what needs to happen. And there's

00:13:41.580 --> 00:13:43.500
notes and updates going through. So if you, you

00:13:43.500 --> 00:13:45.159
know, you find yourself, Oh gee, where is that

00:13:45.159 --> 00:13:46.539
at? You can actually just go, look, you don't

00:13:46.539 --> 00:13:48.559
have to go quiz someone and interrupt their day.

00:13:48.820 --> 00:13:50.679
And you can know that it's on track or not, or

00:13:50.679 --> 00:13:52.320
you can put something in there and say, Hey,

00:13:52.440 --> 00:13:53.779
blah, blah, or there's some more information

00:13:53.779 --> 00:13:56.889
or where's this at. Um, but then, you know, simple

00:13:56.889 --> 00:14:00.090
things like, um, you've got Microsoft to do,

00:14:00.090 --> 00:14:03.690
um, or I think Google, Google notes, tasks, I

00:14:03.690 --> 00:14:04.950
can't remember what it's called now. I keep changing

00:14:04.950 --> 00:14:08.210
both of them. Oh, and tasks. Yeah. To do tasks,

00:14:08.409 --> 00:14:10.750
the same thing. It's just complicated, but, um,

00:14:10.750 --> 00:14:12.250
you know, on my phone, I just have the swipe

00:14:12.250 --> 00:14:14.509
down and then there's add new task and it goes

00:14:14.509 --> 00:14:16.429
into my Microsoft list, which is in my Outlook.

00:14:16.570 --> 00:14:18.289
Um, and it's on my phone. It's all the same thing.

00:14:18.509 --> 00:14:20.809
And I can just put in there, um, call Z back

00:14:20.809 --> 00:14:23.899
or I need to do a budget for someone. So. And

00:14:23.899 --> 00:14:25.879
that thing goes on my list without a date or

00:14:25.879 --> 00:14:27.659
any other notes. But then when I'm next back

00:14:27.659 --> 00:14:28.940
at the computer, it's there and I can add to

00:14:28.940 --> 00:14:31.220
it and I can schedule it for somewhere. And what

00:14:31.220 --> 00:14:33.840
that means is that pretty much when I have meetings

00:14:33.840 --> 00:14:36.320
with people, I can put all my tasks in. It takes

00:14:36.320 --> 00:14:38.220
me two minutes. It doesn't take very long. And

00:14:38.220 --> 00:14:41.039
then I can't forget about them. And then when

00:14:41.039 --> 00:14:43.539
I get an email that I want to go back to later,

00:14:43.600 --> 00:14:46.559
instead of deleting all my emails and make sure

00:14:46.559 --> 00:14:48.240
my inbox is not even tidy, I can just literally

00:14:48.240 --> 00:14:49.980
flag it on the side. There's a little flag button

00:14:49.980 --> 00:14:53.490
and that goes through my to -do list too. Say

00:14:53.490 --> 00:14:55.590
it's done, it's gone. So I don't see it anymore.

00:14:56.090 --> 00:14:57.909
But what that means is I'm not worrying at night

00:14:57.909 --> 00:15:00.169
going, gee, what have I not done? Oh gee, I need

00:15:00.169 --> 00:15:02.970
to do that. Yeah. Which most people find themselves

00:15:02.970 --> 00:15:04.629
doing. I just need to rock up in the morning

00:15:04.629 --> 00:15:06.669
and go, what am I doing? Yep. Um, that's what

00:15:06.669 --> 00:15:08.350
I'm doing. Well, I can't do that today. Okay.

00:15:08.429 --> 00:15:10.210
I'll send them a message and, and say, sorry,

00:15:10.289 --> 00:15:12.909
I'm going to be late. And that management, a

00:15:12.909 --> 00:15:14.190
little bit of work, probably five, 10 minutes

00:15:14.190 --> 00:15:17.259
a day. saves me so much of just worrying about

00:15:17.259 --> 00:15:19.039
things on the weekend or doing this or doing

00:15:19.039 --> 00:15:20.759
that, or just not getting things done, which

00:15:20.759 --> 00:15:22.879
then is inefficient as well. So then when you

00:15:22.879 --> 00:15:25.539
do take that time for family or friends or sport

00:15:25.539 --> 00:15:28.039
or hobbies or whatever, you can actually be present.

00:15:28.799 --> 00:15:30.559
Yeah. And if you think of something when you're

00:15:30.559 --> 00:15:32.279
out and about, it's like, oh gee, I forgot that.

00:15:32.620 --> 00:15:34.279
Just chuck it in your phone and it's there for

00:15:34.279 --> 00:15:36.620
Monday. This is one of the beautiful things about

00:15:36.620 --> 00:15:40.399
having a phone with notes, even just your simple

00:15:40.399 --> 00:15:43.960
notepad. I find because I work in a creative

00:15:43.960 --> 00:15:46.730
realm, There are times in the middle of the night

00:15:46.730 --> 00:15:48.129
where you wake up and you're like, that's a really

00:15:48.129 --> 00:15:51.669
good idea. I need to, I'll remember that in the

00:15:51.669 --> 00:15:53.649
morning. It's all good. And then you wake up

00:15:53.649 --> 00:15:56.690
in the morning. Huh? Yeah, I had a good idea.

00:15:56.769 --> 00:15:58.610
I don't remember what that was. Whereas now we've

00:15:58.610 --> 00:16:01.490
got the technology. You could have easily put

00:16:01.490 --> 00:16:04.590
a pen and paper beside your bed and no one ever

00:16:04.590 --> 00:16:07.370
does. And I never did. But having the phone right

00:16:07.370 --> 00:16:09.730
there, just go bang, take a quick note out of

00:16:09.730 --> 00:16:12.019
sight, out of mind. Read back the night and go,

00:16:12.100 --> 00:16:13.899
well, was I even thinking that's a terrible idea

00:16:13.899 --> 00:16:18.779
or let's expand that. More time management, just

00:16:18.779 --> 00:16:21.759
tips and tricks. So talking about priorities,

00:16:21.980 --> 00:16:23.620
time as a resource, you know, so much of it.

00:16:23.820 --> 00:16:25.139
So it's doing the things that matter the most,

00:16:25.519 --> 00:16:27.960
but do the big things first. So make sure you

00:16:27.960 --> 00:16:29.799
know what the big things are for the day that

00:16:29.799 --> 00:16:31.519
you do need to get done that will have an impact

00:16:31.519 --> 00:16:34.000
and will cause trouble or have an outcome and

00:16:34.000 --> 00:16:36.960
do those first. Um, because if you start doing

00:16:36.960 --> 00:16:38.720
all the small things in the morning, you'll have

00:16:38.720 --> 00:16:41.120
small things all day, but you'll never end. But

00:16:41.120 --> 00:16:42.980
if you've got three big things, get those done,

00:16:43.580 --> 00:16:44.700
work through that. And then you'll have time

00:16:44.700 --> 00:16:46.299
for the little things around it. No problem at

00:16:46.299 --> 00:16:49.000
all. And I think there's a story with the jar,

00:16:49.019 --> 00:16:52.679
the stories. With the rocks and then you put

00:16:52.679 --> 00:16:54.600
the sand around it. Yeah. So, you know, if you

00:16:54.600 --> 00:16:56.440
fill a jar with big rocks, it's full, right?

00:16:56.539 --> 00:16:58.700
No. You put some gravel in there and then it's

00:16:58.700 --> 00:17:01.600
full. You put sand in there. Then it's full and

00:17:01.600 --> 00:17:03.139
then you could, you know, you pour coffee in

00:17:03.139 --> 00:17:04.380
there because there's always time for coffee

00:17:04.380 --> 00:17:07.420
with bread. Um, but that's the point. Like you

00:17:07.420 --> 00:17:08.920
can keep filling up with little things, but if

00:17:08.920 --> 00:17:10.880
you just pour the coffee in first, um, you don't

00:17:10.880 --> 00:17:13.180
have room, um, you know, chuck a big rock in

00:17:13.180 --> 00:17:15.680
all the coffee pours out. So coffee can fill

00:17:15.680 --> 00:17:17.980
it up, um, with a small task pretty quick. The

00:17:17.980 --> 00:17:19.700
last thing you want is a big task getting in

00:17:19.700 --> 00:17:21.380
the way of the coffee. Yeah. And at the end of

00:17:21.380 --> 00:17:22.859
the day, when you've done a couple of big tasks

00:17:22.859 --> 00:17:25.339
that, you know, sometimes I'm glad my wife, she

00:17:25.339 --> 00:17:26.839
asked me, Oh, how was your day? I'm like, no

00:17:26.839 --> 00:17:28.940
good. How was it? Did you get things done? I'm

00:17:28.940 --> 00:17:30.059
like, I got a lot of stuff done, but it's not

00:17:30.059 --> 00:17:32.119
a matter. And, you know, I'm really happy if

00:17:32.119 --> 00:17:33.759
I do one thing that has good outcome and I'll

00:17:33.759 --> 00:17:35.819
do nothing else that day. That's great. Um, but

00:17:35.819 --> 00:17:37.359
if you do a hundred things, it just didn't really

00:17:37.359 --> 00:17:39.799
matter that you had to do anyway. Well, it's

00:17:39.799 --> 00:17:42.660
doesn't feel good. It's not good. Um, so I think

00:17:42.660 --> 00:17:44.539
making sure, you know, what the priorities for

00:17:44.539 --> 00:17:46.039
the day, the big stuff and getting those done,

00:17:46.140 --> 00:17:47.720
you'll just, you'll feel better. You'll get the

00:17:47.720 --> 00:17:50.039
dopamine of, yeah, I did something and you'll

00:17:50.039 --> 00:17:54.200
be rearing to go the next day. So while the initial,

00:17:54.200 --> 00:17:58.160
uh, process of trying to free up your time might

00:17:58.160 --> 00:18:01.339
actually take more time, ironically. Unless you

00:18:01.339 --> 00:18:03.119
just stop doing stuff. Unless you stop doing

00:18:03.119 --> 00:18:06.420
stuff. Or just hand it off. Like if you're listening

00:18:06.420 --> 00:18:08.339
to this and you realise that you don't actually

00:18:08.339 --> 00:18:10.339
need to be doing payroll and you don't need to

00:18:10.339 --> 00:18:12.380
be doing the graphic design and you're just going

00:18:12.380 --> 00:18:14.119
to hire someone this afternoon, then you don't

00:18:14.119 --> 00:18:16.980
have to worry about it next week. Next week's

00:18:16.980 --> 00:18:20.460
going to be a lot easier for you. So, but if

00:18:20.460 --> 00:18:22.180
it comes to actually expanding your team and

00:18:22.180 --> 00:18:24.039
you need to hire new people because you don't

00:18:24.039 --> 00:18:27.150
have time, then. That is going to take time,

00:18:27.210 --> 00:18:30.569
but think about what the long -term benefits

00:18:30.569 --> 00:18:33.410
are next year. This time next year, you'll be

00:18:33.410 --> 00:18:35.269
a lot freer and you might be able to just take

00:18:35.269 --> 00:18:38.670
a massive holiday with your family. Um, but yeah,

00:18:38.849 --> 00:18:41.329
just make sure you take the time to figure out

00:18:41.329 --> 00:18:45.170
what is sapping your energy and hopefully this

00:18:45.170 --> 00:18:47.609
time next week, you'll be feeling a lot freer.

00:18:47.609 --> 00:18:49.910
And if in doubt, just remember time's a madman

00:18:49.910 --> 00:18:52.490
construct. So it doesn't actually exist. And

00:18:52.490 --> 00:18:56.210
on that philosophical note, we'll see you next

00:18:56.210 --> 00:18:56.490
time.
