WEBVTT 00:00:07.059 --> 00:00:10.699 Welcome to the Business Abundance Podcast, providing 00:00:10.699 --> 00:00:13.160 the tools and knowledge to help small business 00:00:13.160 --> 00:00:16.460 owners succeed. For additional resources, visit 00:00:16.460 --> 00:00:21.359 www .businessabundance .online. Hello and welcome 00:00:21.359 --> 00:00:24.640 back to the Business Abundance Podcast. I am 00:00:24.640 --> 00:00:28.179 here with Rowan and Ian today. Hello. Hello. 00:00:28.559 --> 00:00:31.760 And today we're going to be chatting about something 00:00:31.760 --> 00:00:35.649 a bit interesting when it comes to understanding 00:00:35.649 --> 00:00:39.369 people, but that is about personality types and 00:00:39.369 --> 00:00:42.329 how you can work with that in your business. 00:00:43.049 --> 00:00:45.850 Everyone obviously has different personalities, 00:00:46.929 --> 00:00:50.820 different styles of communication. And I guess 00:00:50.820 --> 00:00:52.920 we're going to be talking about this because 00:00:52.920 --> 00:00:55.219 that can cause conflict within your business 00:00:55.219 --> 00:00:58.759 and it can or personal life or personal life. 00:00:58.780 --> 00:01:01.960 But it also serves as a bit of an opportunity 00:01:01.960 --> 00:01:05.159 to make that work for your business as well, 00:01:05.400 --> 00:01:10.060 whether that be through employment, efficiency 00:01:10.060 --> 00:01:14.900 or productivity and also retention. So we're 00:01:14.900 --> 00:01:17.959 going to run through a few case studies, whether 00:01:17.959 --> 00:01:20.760 we're right or wrong. We're just going to base 00:01:20.760 --> 00:01:24.799 these off. Yeah, discuss. Now we're doing this 00:01:24.799 --> 00:01:27.980 from the point of view of the way using Enneagram 00:01:27.980 --> 00:01:32.439 style. So you might or might not have heard of 00:01:32.439 --> 00:01:36.700 them, but essentially it's that you'll find them 00:01:36.700 --> 00:01:38.620 all over the internet and there's free tests 00:01:38.620 --> 00:01:41.420 you can take. There's a million different types, 00:01:41.420 --> 00:01:44.719 but they all land back in the same area. If you 00:01:44.719 --> 00:01:48.340 just take a test. Are you put in a box? You do 00:01:48.340 --> 00:01:53.200 get put in a box. You can't label me, man. If 00:01:53.200 --> 00:01:57.819 you look at one by the Enneagram Institute, you 00:01:57.819 --> 00:02:01.200 will be numbered from one to nine. And those, 00:02:01.200 --> 00:02:04.140 those different numbers have different personality 00:02:04.140 --> 00:02:05.599 types assigned. And it's scored within those 00:02:05.599 --> 00:02:08.139 categories as well. All I can think of is that 00:02:08.139 --> 00:02:10.680 70s show. I'm not a number, I'm a human being. 00:02:12.169 --> 00:02:15.550 You're a five in. You are a five. Both of you 00:02:15.550 --> 00:02:18.270 are fives. It was pretty accurate actually. I 00:02:18.270 --> 00:02:20.530 didn't want to admit it, but it was pretty accurate. 00:02:20.750 --> 00:02:22.270 Yeah, mine was a little different summary I didn't 00:02:22.270 --> 00:02:23.870 relate with. But then you look at the strengths 00:02:23.870 --> 00:02:25.669 and weaknesses and relate to that. But I was 00:02:25.669 --> 00:02:28.789 like a five and an eight with a lot of one. And 00:02:28.789 --> 00:02:30.930 then you go put them together and like, yeah, 00:02:30.930 --> 00:02:33.349 that's probably fair. Yeah, I was five, eight 00:02:33.349 --> 00:02:37.009 and seven I think. Yeah. And it was uncanny. 00:02:37.840 --> 00:02:40.800 Yeah, so just had no six and like Z was also 00:02:40.800 --> 00:02:44.319 yeah The people who don't understand why we're 00:02:44.319 --> 00:02:45.979 talking about numbers like this essentially you 00:02:45.979 --> 00:02:49.159 just take a test it talks about your preferences 00:02:49.159 --> 00:02:53.780 of communication conflict how you perform tasks 00:02:53.780 --> 00:02:58.840 and It will help determine what kind of personality 00:02:58.840 --> 00:03:02.280 you have It will label your strengths and weaknesses 00:03:02.280 --> 00:03:05.199 how you deal with conflict how you it even puts 00:03:05.199 --> 00:03:09.949 you down as With people that you collaborate 00:03:09.949 --> 00:03:12.930 better with or who you will feel a lot of tension 00:03:12.930 --> 00:03:16.009 with which is particularly interesting should 00:03:16.009 --> 00:03:19.729 you go into a great project and. not like someone 00:03:19.729 --> 00:03:23.009 even though it's undeserved. You might just grind 00:03:23.009 --> 00:03:25.969 up. Why can't I get along with this one person? 00:03:26.050 --> 00:03:28.530 It doesn't make sense. They might be the nicest 00:03:28.530 --> 00:03:31.849 person. It's amazing how often you're both exactly 00:03:31.849 --> 00:03:34.729 the same personality type. Something about myself 00:03:34.729 --> 00:03:42.509 I hate about you. If you want to jump on to the 00:03:42.509 --> 00:03:46.360 website and just do an Enneagram. Test now and 00:03:46.360 --> 00:03:48.479 then you'll have a bit of an understanding. Oh, 00:03:48.500 --> 00:03:50.419 yeah hit pause do it now. Yeah, I'll be great 00:03:50.419 --> 00:03:53.379 and then you understand I get bit of context 00:03:53.379 --> 00:03:56.340 moving forward, but I know it's out forever do 00:03:56.340 --> 00:03:59.379 To our best to explain as we go through these 00:03:59.379 --> 00:04:04.819 podcast case studies Cool. Yep. The first one 00:04:04.819 --> 00:04:09.039 let's just say we've got a Production line employee 00:04:09.039 --> 00:04:11.400 who just go back a little bit because I just 00:04:11.400 --> 00:04:13.659 want to butt in and be annoying go for it, but 00:04:14.150 --> 00:04:18.699 Such a seven thing to do. You're a six. No, you're 00:04:18.699 --> 00:04:23.160 a six. So it's probably said several times, like 00:04:23.160 --> 00:04:24.860 the number one problem we ever get with people 00:04:24.860 --> 00:04:26.399 is like, oh, I've got cash, I've got problems, 00:04:26.620 --> 00:04:27.800 I've got no money, whatever, I've got profit. 00:04:28.079 --> 00:04:29.620 But the number one problem probably everyone 00:04:29.620 --> 00:04:32.040 has, just whether they admit it or not, is people. 00:04:33.040 --> 00:04:35.100 I hate those guys. Yeah, you just might not know 00:04:35.100 --> 00:04:36.560 you've got a problem because no one tells you. 00:04:36.759 --> 00:04:38.459 But there's always stuff going on behind the 00:04:38.459 --> 00:04:40.060 scenes that you don't get, you don't understand. 00:04:40.720 --> 00:04:42.540 People are fighting, whether that's your friends, 00:04:42.620 --> 00:04:44.459 whether that's a club, whether that's a work. 00:04:48.739 --> 00:04:50.779 And you've probably come across a person that 00:04:50.779 --> 00:04:52.600 just gets people, like, how do you get along 00:04:52.600 --> 00:04:54.139 with people? So I just get them, you know, like, 00:04:54.220 --> 00:04:56.199 I just can read people really well. I go, how? 00:04:56.259 --> 00:04:57.920 And they're like, I just do, I just feel it. 00:04:57.959 --> 00:05:01.560 Probably a really good listener. Yeah. And, you 00:05:01.560 --> 00:05:03.560 know, I mentioned before that if you want someone 00:05:03.560 --> 00:05:05.560 who's good at sales and talking to people, you 00:05:05.560 --> 00:05:07.100 need someone that's talked to a lot of people 00:05:07.100 --> 00:05:10.459 because they get that experience. But understanding 00:05:10.459 --> 00:05:12.300 the personalities that, like you said, it doesn't 00:05:12.300 --> 00:05:14.160 matter which way you tackle it or which bit of 00:05:14.160 --> 00:05:16.160 methodology, just understanding people are different 00:05:16.160 --> 00:05:18.600 and how to interact with them makes a big, big 00:05:18.600 --> 00:05:21.399 impact. And then within your team, being able 00:05:21.399 --> 00:05:23.519 to go, okay, well, this person's not liking this 00:05:23.519 --> 00:05:25.879 or is liking this, or this person has a problem 00:05:25.879 --> 00:05:27.819 with this person, understanding who you're talking 00:05:27.819 --> 00:05:33.339 to, not just Ian, but this personality, then 00:05:33.339 --> 00:05:36.160 it can help both people and you understand like 00:05:36.160 --> 00:05:38.339 how to move forward in a way that everyone like 00:05:38.339 --> 00:05:41.180 naturally is going to be happy with, not just 00:05:41.180 --> 00:05:44.819 logically, okay, I just got to suck it up. When 00:05:44.819 --> 00:05:47.860 you're talking about customer acquisition and 00:05:47.860 --> 00:05:50.139 retention, which we've covered in podcasts before, 00:05:51.060 --> 00:05:53.879 if you know personality types and you have a 00:05:53.879 --> 00:05:57.480 little bit of nefarious intent, you can also 00:05:57.480 --> 00:06:01.839 manipulate your audience into going, I definitely 00:06:01.839 --> 00:06:04.120 need that product. I don't know why, but they'll 00:06:04.120 --> 00:06:06.470 have a limbic. purchase as opposed to a cognitive 00:06:06.470 --> 00:06:09.069 purchase and then walk out of the store and go, 00:06:09.750 --> 00:06:12.889 why did I just buy that? Because you have used, 00:06:13.089 --> 00:06:14.629 that's what marketing is at the end of the day, 00:06:15.050 --> 00:06:17.689 is utilising the tools that are readily available 00:06:17.689 --> 00:06:20.269 to have someone bereft of their senses long enough 00:06:20.269 --> 00:06:23.129 to spend some money. Yeah. And we've mentioned 00:06:23.129 --> 00:06:25.189 several times before that, you know, marketing 00:06:25.189 --> 00:06:27.970 and people, you know, acquiring clients and acquiring 00:06:27.970 --> 00:06:31.649 people was similar. And knowing that when I put 00:06:31.649 --> 00:06:35.889 an ad out, who am I appealing to? what personality 00:06:35.889 --> 00:06:38.730 type is going to love this ad. Just because I 00:06:38.730 --> 00:06:40.509 love the detail and all these tech specs about 00:06:40.509 --> 00:06:43.709 this product doesn't mean like 100 % of people 00:06:43.709 --> 00:06:46.209 do, it's only a quarter. If I make this button 00:06:46.209 --> 00:06:48.709 orange on my website you're 90 % more likely 00:06:48.709 --> 00:06:53.170 to click buy now. Stuff like that that is behind 00:06:53.170 --> 00:06:58.029 the scenes of quality marketing that this is 00:06:58.029 --> 00:07:00.149 the tip of the iceberg. But we'll leave it to 00:07:00.149 --> 00:07:02.269 you to interpret how you want to but we're just 00:07:02.269 --> 00:07:04.550 making you aware that it's not just Some people 00:07:04.550 --> 00:07:07.029 get people and some people don't, but there are 00:07:07.029 --> 00:07:09.930 ways you can see and get some information and 00:07:09.930 --> 00:07:12.730 help you have more intent about what you're doing. 00:07:13.149 --> 00:07:16.670 Yeah. I just also want to, probably before we 00:07:16.670 --> 00:07:19.709 get into the case studies, explain what kind 00:07:19.709 --> 00:07:23.129 of different personality types there are. That'll 00:07:23.129 --> 00:07:27.209 be useful. Well, we know there's a five. Yeah, 00:07:27.209 --> 00:07:30.589 if we go through the Enneagram Institute, we're 00:07:30.589 --> 00:07:33.420 going to... keep it as simple as possible with 00:07:33.420 --> 00:07:40.600 four. Yep. Now I... Just for my benefit. Give 00:07:40.600 --> 00:07:45.600 it real simple. There's a book. that I would 00:07:45.600 --> 00:07:47.300 recommend you read, which is called Surrounded 00:07:47.300 --> 00:07:50.000 by Idiots, the Four Types of Human Behaviour. 00:07:50.040 --> 00:07:55.800 Written by Zahara. By Thomas Erickson. Zahara 00:07:55.800 --> 00:07:57.399 trying to deal with compliance and government 00:07:57.399 --> 00:08:02.699 organizations. Or podcasts. You, both of you. 00:08:06.279 --> 00:08:11.160 Thomas breaks it down into four, which is distinct 00:08:11.160 --> 00:08:15.300 by Colors, which is red yellow green and blue 00:08:15.300 --> 00:08:19.300 and moderate this red being dominant and task 00:08:19.300 --> 00:08:22.959 oriented yellow being social and enthusiastic 00:08:22.959 --> 00:08:27.000 Green being calm and harmonious and blue being 00:08:27.000 --> 00:08:30.779 analytical and precise So those are the four 00:08:30.779 --> 00:08:34.059 personality types we wanted We're going to discuss. 00:08:34.620 --> 00:08:37.519 Yeah, we're going to discuss. Help skip context. 00:08:37.639 --> 00:08:39.360 I'm going to introduce them a different way as 00:08:39.360 --> 00:08:42.500 well. Because there's more. Things with the personality 00:08:42.500 --> 00:08:44.080 test, everyone's done their own reason and they've 00:08:44.080 --> 00:08:46.139 all got their own names for it, so I'm just going 00:08:46.139 --> 00:08:47.519 to say some words and they're going to be different 00:08:47.519 --> 00:08:50.840 to yours. Let's run with yours. They're exactly 00:08:50.840 --> 00:08:54.019 the same thing. A dove is peaceful, a peacock 00:08:54.019 --> 00:08:59.049 showy and people flashy, ours wise. So that's 00:08:59.049 --> 00:09:01.330 your detail orientated. Yep. And then an eagle 00:09:01.330 --> 00:09:04.169 is bold, you know, so they're the same four things. 00:09:04.649 --> 00:09:06.149 Yeah, the categories are the same. We use different 00:09:06.149 --> 00:09:08.549 words. It's still the same categories. Yep. There's 00:09:08.549 --> 00:09:10.429 a heap of personality tests that have been out 00:09:10.429 --> 00:09:13.330 there for the best part of half a century that 00:09:13.330 --> 00:09:18.169 have been used for that half a century. And They 00:09:18.169 --> 00:09:20.470 kind of get a refresh every five years or so 00:09:20.470 --> 00:09:22.230 and someone will come along and they'll rebrand 00:09:22.230 --> 00:09:24.870 it as peacocks and birds or they'll regroup. 00:09:24.909 --> 00:09:27.669 Take my test for $10. Exactly. You can do it 00:09:27.669 --> 00:09:31.909 for free though. Yes, always free. And the information 00:09:31.909 --> 00:09:33.529 that came out of that short enneagram that we 00:09:33.529 --> 00:09:36.190 did before the podcast today is some of the better 00:09:36.190 --> 00:09:38.769 information that I've seen and businesses used 00:09:38.769 --> 00:09:44.070 to pay consulting firms $1 ,200 to profile their 00:09:44.070 --> 00:09:46.110 employees when you can just get it done for free 00:09:46.110 --> 00:09:49.080 now. Yep. Yeah, good way to make money, just 00:09:49.080 --> 00:09:51.039 approach your local not -for -profit and sell 00:09:51.039 --> 00:09:53.159 them personalities for everyone. Easy way to 00:09:53.159 --> 00:09:58.860 make 25 grand. That's a business there. Hang 00:09:58.860 --> 00:10:03.820 on. Moving on. So. Case studies. So let's say 00:10:03.820 --> 00:10:08.820 we have a production line employee who is constantly 00:10:08.820 --> 00:10:13.539 unhappy and we'll let that be known to anyone 00:10:13.539 --> 00:10:16.019 who listens. Cool. So everyone's probably had 00:10:16.019 --> 00:10:18.860 someone like that in their life. work or not 00:10:18.860 --> 00:10:21.820 and we don't have that person here so we don't 00:10:21.820 --> 00:10:25.299 know exactly what they're thinking but um we 00:10:25.299 --> 00:10:29.220 can assume they're unhappy yeah every behavior 00:10:29.220 --> 00:10:33.899 has a reason yep so if they're speaking out about 00:10:33.899 --> 00:10:36.600 how unhappy they are yeah they're trying to communicate 00:10:36.600 --> 00:10:40.039 something cool I'm gonna be the unhappy employee 00:10:40.039 --> 00:10:43.519 so cool you two can bring me in for a quick chat 00:10:43.519 --> 00:10:45.480 if you like we should probably fire that guy 00:10:46.220 --> 00:10:49.779 Fire him. I think we should learn about it. Ask 00:10:49.779 --> 00:10:54.759 him why he feels the way he does. So Rowan, we 00:10:54.759 --> 00:10:57.019 hear you're unhappy and you're letting your employees 00:10:57.019 --> 00:11:01.879 or your co -workers know. Can I ask what is the 00:11:01.879 --> 00:11:04.580 root cause of this? I'm just sick of it. Like 00:11:04.580 --> 00:11:07.399 it's the same thing every day. Come in, do my 00:11:07.399 --> 00:11:10.120 job, go home. Like what's the point of being 00:11:10.120 --> 00:11:12.879 here? Like I've got to do it for the money. Did 00:11:12.879 --> 00:11:14.539 you think the job was going to be something different 00:11:14.539 --> 00:11:16.740 when you applied for it? But what do you want 00:11:16.740 --> 00:11:19.279 me to do? Like come in and just move this thing 00:11:19.279 --> 00:11:21.480 along? You're so much more confrontational. I 00:11:21.480 --> 00:11:23.039 was going to turn around and be like, I hear 00:11:23.039 --> 00:11:26.159 that you don't like repetitive tasks. You're 00:11:26.159 --> 00:11:28.820 like, so what did you expect? It's like you're 00:11:28.820 --> 00:11:32.080 a production line employee. Can I please be performance 00:11:32.080 --> 00:11:37.759 managed by Z? No, good example of different personalities 00:11:37.759 --> 00:11:39.720 there. Right then though. But yeah, no, I'm just 00:11:39.720 --> 00:11:43.580 like, what do you want me to do? It's boring. 00:11:44.870 --> 00:11:46.649 Do you want me to clap, but I can't, but I've 00:11:46.649 --> 00:11:51.330 got to move things along the line. Can you make 00:11:51.330 --> 00:11:54.230 it more fun for me? Can I ask why you applied 00:11:54.230 --> 00:11:56.230 to this position? What attracted you to this 00:11:56.230 --> 00:11:59.129 position? I just needed a job. And I'm doing 00:11:59.129 --> 00:12:02.169 my job though. I'm hitting on my targets. Perfect. 00:12:05.470 --> 00:12:08.830 It's like he's perfect for the ride. So you probably 00:12:08.830 --> 00:12:10.330 need a little bit more mental stimulation. Is 00:12:10.330 --> 00:12:14.440 that what I'm hearing? Yeah. make my life better 00:12:14.440 --> 00:12:18.100 how how would you like us to accommodate that 00:12:18.100 --> 00:12:21.779 in an ideal world if if cost was no issue how 00:12:21.779 --> 00:12:25.419 could we achieve that in your role can we get 00:12:25.419 --> 00:12:28.940 like some more music or like just stuff like 00:12:28.940 --> 00:12:31.039 more people around or you know it's just pretty 00:12:31.039 --> 00:12:33.399 much we're ahead like our earmuffs on and there's 00:12:33.399 --> 00:12:36.860 no one near me it's boring like can we just have 00:12:36.860 --> 00:12:41.309 something like would job rotation help Well, 00:12:41.509 --> 00:12:43.450 actually a bit of variety would be better. It's 00:12:43.450 --> 00:12:45.850 all the same thing. Absolutely. It's fine working 00:12:45.850 --> 00:12:47.750 here, need for the money, but it's just boring. 00:12:50.029 --> 00:12:52.830 Yeah. Yeah. So what I'm hearing is that you need, 00:12:52.850 --> 00:12:57.169 you need like remove ourselves from that conversation, 00:12:57.169 --> 00:13:04.330 but what you are asking for is a change in environment 00:13:04.330 --> 00:13:07.830 from Just doing the same old thing over and over 00:13:07.830 --> 00:13:10.049 and over again. That's the personality type that 00:13:10.049 --> 00:13:12.769 we're looking at. And for someone who is, who 00:13:12.769 --> 00:13:14.809 enjoys different things like music, different 00:13:14.809 --> 00:13:17.809 stimulation, that that's probably not the role. 00:13:17.850 --> 00:13:21.450 Even if we did add music or add other people, 00:13:21.970 --> 00:13:25.350 the main issue is that you're doing the same 00:13:25.350 --> 00:13:27.090 thing over and over again. And if we were to 00:13:27.090 --> 00:13:31.149 look at your personality type without doing any 00:13:31.149 --> 00:13:36.019 sort of test, it would be. Social and enthusiastic. 00:13:37.139 --> 00:13:46.399 You're a creative person. Which is a pretty key 00:13:46.399 --> 00:13:48.960 point to make actually because your numbers are 00:13:48.960 --> 00:13:51.419 still up according to the little role play that 00:13:51.419 --> 00:13:55.299 we did. So you're still doing your job. You've 00:13:55.299 --> 00:13:57.360 indicated that the reason you're here is because 00:13:57.360 --> 00:13:59.159 you need the money. And there are times in your 00:13:59.159 --> 00:14:01.039 life where, okay, I've just got to do the crappy 00:14:01.039 --> 00:14:04.629 job. to get by. I'm telling everyone because 00:14:04.629 --> 00:14:08.070 I'm a talkative person. So potentially, I mean, 00:14:08.710 --> 00:14:12.990 again, personality style, but you could pivot 00:14:12.990 --> 00:14:15.029 that to, okay, here's the positives of what we're 00:14:15.029 --> 00:14:17.029 seeing. Yes, you are achieving your targets. 00:14:17.169 --> 00:14:19.090 If we were to rotate you to a different job, 00:14:19.409 --> 00:14:20.730 absolutely, you'd probably still achieve your 00:14:20.730 --> 00:14:22.250 targets. That's maybe going to give you your 00:14:22.250 --> 00:14:24.850 mental stimulation. And having worked in production 00:14:24.850 --> 00:14:28.529 myself for many, many years, they are the things 00:14:28.529 --> 00:14:32.480 that people did in production lines to alleviate 00:14:32.480 --> 00:14:35.700 that stress on their employees was to okay, we 00:14:35.700 --> 00:14:38.019 need to rotate jobs every hour. Otherwise, we're 00:14:38.019 --> 00:14:40.940 just going to churn through people. And it could 00:14:40.940 --> 00:14:44.580 be if I was a dove or which is the color for 00:14:44.580 --> 00:14:46.840 the dove so peaceful, we don't like change. I 00:14:46.840 --> 00:14:49.919 agree. We like calm and harmonious. Yep. So if 00:14:49.919 --> 00:14:52.299 I was a dove, and then you said you can change 00:14:52.299 --> 00:14:55.500 jobs every day, I'm going to be upset about that. 00:14:56.679 --> 00:14:59.440 So now, this is where businesses can go, oh, 00:14:59.440 --> 00:15:01.279 I tried to fix that, but then, you know, it didn't 00:15:01.279 --> 00:15:04.899 work. That's what we hear. But it's like, okay, 00:15:04.980 --> 00:15:06.659 well, people are bored, people are complaining. 00:15:06.879 --> 00:15:08.879 I hear the people that talk all the time complaining. 00:15:09.139 --> 00:15:11.700 I don't hear the others. So then I fix it for 00:15:11.700 --> 00:15:13.100 the people that are talking all the time. But 00:15:13.100 --> 00:15:14.840 then I'm upsetting all these other people and 00:15:14.840 --> 00:15:16.779 then I leave. They don't tell me why because 00:15:16.779 --> 00:15:18.759 they want to keep the peace and say, I appreciate 00:15:18.759 --> 00:15:20.860 the job and it's not for me anymore. See you 00:15:20.860 --> 00:15:23.799 later. So that extra level of understanding is 00:15:23.799 --> 00:15:26.039 powerful. Yeah. So then they can go, okay, well, 00:15:26.080 --> 00:15:27.980 you've got three people that want to rotate, 00:15:28.120 --> 00:15:29.519 you've got two people that don't, let's just 00:15:29.519 --> 00:15:31.580 let them go there, go nuts, hit your targets, 00:15:32.019 --> 00:15:33.399 and these things rotate, and they're like, why 00:15:33.399 --> 00:15:35.039 can't we rotate their dogs? Look, they just really 00:15:35.039 --> 00:15:36.580 like doing the same thing, they don't like rotating. 00:15:37.120 --> 00:15:39.340 It's the same as we can go, no one changes jobs, 00:15:39.440 --> 00:15:40.820 or everyone changes jobs, they're gonna hate 00:15:40.820 --> 00:15:43.179 one, you're gonna hate one. You three swap, you 00:15:43.179 --> 00:15:47.639 don't. So it's a really good example of how we 00:15:47.639 --> 00:15:50.230 can... You just understand how a person might 00:15:50.230 --> 00:15:53.129 resolve a situation. And another factor is, it 00:15:53.129 --> 00:15:55.230 could be we can't do any of those things. This 00:15:55.230 --> 00:15:56.889 person shouldn't have been employed in the first 00:15:56.889 --> 00:15:59.309 place. We knew they didn't like it. They needed 00:15:59.309 --> 00:16:01.850 a job. So, they shouldn't have applied for it. 00:16:01.909 --> 00:16:03.909 They needed money. They had family to feed. So, 00:16:03.970 --> 00:16:05.769 of course, they're going to do what needs to 00:16:05.769 --> 00:16:08.710 happen to feed themselves and their family. But 00:16:08.710 --> 00:16:10.669 we probably shouldn't as a business have taken 00:16:10.669 --> 00:16:13.570 them on. So, sometimes you free up their future. 00:16:13.690 --> 00:16:15.129 They'll go to something else. They'll love it. 00:16:15.129 --> 00:16:16.690 It'll be great. You'll find someone better for 00:16:16.690 --> 00:16:20.269 the role. Everyone's happy. There's that classic 00:16:20.269 --> 00:16:22.990 scene in that George Clooney movie where he flies 00:16:22.990 --> 00:16:25.309 around the country and he's the guy who has to 00:16:25.309 --> 00:16:29.409 go in and fire people. I can never remember the 00:16:29.409 --> 00:16:32.190 actor's name, but he played Spider -Man's nemesis, 00:16:34.470 --> 00:16:38.269 the newspaper guy who's always trying to get 00:16:38.269 --> 00:16:41.269 photos of Spider -Man and victimize, demonize 00:16:41.269 --> 00:16:43.690 Spider -Man. Anyway, that guy, he's got to go 00:16:43.690 --> 00:16:49.370 in and fire him and he's middle to elderly. And 00:16:49.370 --> 00:16:50.970 he's starting to get upset. It's easy for you 00:16:50.970 --> 00:16:52.710 to say rah rah rah rah and blah blah blah. And 00:16:52.710 --> 00:16:55.909 then George Clooney comes out and he has a chat 00:16:55.909 --> 00:16:58.009 and he says, so what did you want to be when 00:16:58.009 --> 00:17:01.009 you were at college? And I had dreams of being 00:17:01.009 --> 00:17:03.889 a chef, I think it was. So how much did they 00:17:03.889 --> 00:17:06.109 have to pay you in this job to make you give 00:17:06.109 --> 00:17:10.130 up on your dream? So good. Yeah. And it's just 00:17:10.130 --> 00:17:12.210 brilliant. One of the most powerful scenes I've 00:17:12.210 --> 00:17:15.589 ever seen in a movie. And this guy has compromised 00:17:15.589 --> 00:17:18.970 what he actually wanted to do. because he needed 00:17:18.970 --> 00:17:22.569 the money. And then five years in, you're now 00:17:22.569 --> 00:17:24.849 in that lifestyle of, okay, I've got this income, 00:17:24.970 --> 00:17:27.910 I don't want to lose the safety blanket. Perfect 00:17:27.910 --> 00:17:31.349 example there with your production line employee. 00:17:31.490 --> 00:17:33.150 I mean, no one wants to be a production line 00:17:33.150 --> 00:17:36.990 employee. Yeah. Well, we don't know that. Well, 00:17:37.089 --> 00:17:38.990 that's a sure thing. We've got personnel. So 00:17:38.990 --> 00:17:40.910 there is actually one that says they probably 00:17:40.910 --> 00:17:43.049 would be suited to change their competitive tasks. 00:17:44.589 --> 00:17:46.869 They don't want to break any rules. In my experience 00:17:46.869 --> 00:17:50.950 in production lines, the majority of people there 00:17:50.950 --> 00:17:53.750 are there because they need the money. They didn't 00:17:53.750 --> 00:17:56.150 wake up at five years old and go, I can't wait 00:17:56.150 --> 00:17:58.089 to work for Holden's. This is going to be awesome. 00:17:58.349 --> 00:18:00.509 I'm going to put seats on a car. I'm saying that 00:18:00.509 --> 00:18:03.910 though. Probably most of the stories you hear 00:18:03.910 --> 00:18:06.009 about people working their whole lives for businesses 00:18:06.009 --> 00:18:08.990 are for the car manufacturers or those. Yeah, 00:18:09.069 --> 00:18:11.109 absolutely. So we say they might not like it, 00:18:11.109 --> 00:18:14.430 but they do. Yeah, security. Yeah. And it's no 00:18:14.430 --> 00:18:15.990 different than, I remember having a flatmate 00:18:15.990 --> 00:18:20.690 once and, and, um, I shouldn't say it like that 00:18:20.690 --> 00:18:22.849 in case I identify it, but no, no, no, it's fine. 00:18:22.990 --> 00:18:26.150 Maybe I, maybe I double bluffed. I had a flatmate 00:18:26.150 --> 00:18:29.130 once and like, he had made up for it. Like, like 00:18:29.130 --> 00:18:31.269 she's the worst person in the world. Like she's 00:18:31.269 --> 00:18:34.910 so mean to him. Like so mean. And he loved it. 00:18:34.910 --> 00:18:38.190 Yep. Like he didn't sound like he loved it. He's 00:18:38.190 --> 00:18:40.349 still with her. Yeah. That was a long time ago. 00:18:40.819 --> 00:18:43.359 So, you know, like, just because they complain 00:18:43.359 --> 00:18:44.819 about something doesn't mean they don't deep 00:18:44.819 --> 00:18:47.099 down like it. I think that's where you see they've 00:18:47.099 --> 00:18:48.960 been there their whole life working for a business 00:18:48.960 --> 00:18:50.859 and you've said, look, I've been in there and 00:18:50.859 --> 00:18:52.559 they don't like it. They need it for the money. 00:18:52.859 --> 00:18:55.519 But they love the security it brings. Or they 00:18:55.519 --> 00:18:57.240 love the consistency. They know what they're 00:18:57.240 --> 00:19:00.039 doing each day. And even though they don't like 00:19:00.039 --> 00:19:01.519 some other stuff, and maybe they don't have enough 00:19:01.519 --> 00:19:04.180 money to travel, the security is more important 00:19:04.180 --> 00:19:08.140 to them than the thrill of the travel. and that's 00:19:08.140 --> 00:19:10.500 probably the personality reference. When you 00:19:10.500 --> 00:19:13.119 say it like that, it was a destination place. 00:19:13.359 --> 00:19:15.440 If you could have, where I grew up, if you could 00:19:15.440 --> 00:19:18.299 have got into the Holden's manufacturing plant, 00:19:21.240 --> 00:19:24.400 that was the place, that was the job. It was 00:19:24.400 --> 00:19:27.740 unskilled labour, so most people could do your 00:19:27.740 --> 00:19:30.500 aptitude test, do your personality test, do a 00:19:30.500 --> 00:19:35.019 bit of a physical, and get in there. But that 00:19:35.019 --> 00:19:39.140 was the peak. It was pretty good money. And you 00:19:39.140 --> 00:19:41.420 had that job security, which was what a lot of 00:19:41.420 --> 00:19:44.319 people in that socioeconomic environment were 00:19:44.319 --> 00:19:46.559 very much after. And we've had people apply with 00:19:46.559 --> 00:19:48.319 us and they're like, oh, we love the perks. This 00:19:48.319 --> 00:19:51.019 is amazing, blah, blah, blah, blah, blah. And 00:19:51.019 --> 00:19:53.339 they're like, oh, but I'm just really secure 00:19:53.339 --> 00:19:55.559 in my job right now. I've been there six years 00:19:55.559 --> 00:19:58.319 and I just feel like I can't give that up. Yeah. 00:19:58.680 --> 00:20:01.470 Even though everything points to I'm better off. 00:20:01.650 --> 00:20:03.609 They know it, whatever. Better than the devil 00:20:03.609 --> 00:20:06.069 they know. But yes, it's the confidence and that 00:20:06.069 --> 00:20:07.869 security and the consistency and the fear of 00:20:07.869 --> 00:20:11.490 change that's far greater than the rest. So that's 00:20:11.490 --> 00:20:13.809 why you've got the dove or the green, I think 00:20:13.809 --> 00:20:17.470 it was. They get along well, but security is 00:20:17.470 --> 00:20:20.289 a huge thing to them. So it doesn't matter what 00:20:20.289 --> 00:20:22.390 carrots you dangle or anything else, at the end 00:20:22.390 --> 00:20:23.970 of the day, you just need to be talking security. 00:20:24.250 --> 00:20:26.819 Yep. Um, so anyway, well, let's get, it's a good 00:20:26.819 --> 00:20:28.480 example there. So we'll go on to the next one. 00:20:29.000 --> 00:20:31.839 Second one. We've got a service technician who's 00:20:31.839 --> 00:20:34.420 on the road by themselves. Cool. Who wants to 00:20:34.420 --> 00:20:36.700 be a service technician? Me. I'll do it. Cool. 00:20:37.519 --> 00:20:40.099 Um. With your personality? No, I don't recommend. 00:20:40.579 --> 00:20:43.819 So on the road. That's why I want to do it. So 00:20:43.819 --> 00:20:45.059 we don't actually know what Zee's problem is 00:20:45.059 --> 00:20:48.799 right now. Um, so we just know she, we just heard 00:20:48.799 --> 00:20:50.819 she's unhappy. Yeah. So we'd be good to have 00:20:50.819 --> 00:20:54.619 a chat in. Okay. Cool. Yep. Right. Hey Zee. Hey 00:20:54.619 --> 00:20:56.119 guys, how you doing? Would you like to be performance 00:20:56.119 --> 00:20:59.099 managed by Rowan or Ian today? Oh, you're both 00:20:59.099 --> 00:21:03.960 the same person, so I can't wait for this. Anyway, 00:21:05.400 --> 00:21:08.480 yes, hi guys. How can I help? Just heard, you 00:21:08.480 --> 00:21:10.359 know, you have a few comments to make to us, 00:21:10.359 --> 00:21:12.480 but we haven't heard them from you, so we just 00:21:12.480 --> 00:21:14.220 thought we'd get you in for a chat and just find 00:21:14.220 --> 00:21:15.779 out if there's anything we can do for you. Yeah, 00:21:15.799 --> 00:21:19.240 no worries. Yeah, I've noticed that I'm feeling 00:21:19.240 --> 00:21:24.640 a bit flat lately. I don't like... how little 00:21:24.640 --> 00:21:26.660 time I get to spend with my family, I guess. 00:21:28.519 --> 00:21:31.680 And, you know, I'm just, my mood's really dampened. 00:21:31.680 --> 00:21:35.220 I know I've been here for six months and thought 00:21:35.220 --> 00:21:37.240 I could do it, but I don't know. I just, I'm 00:21:37.240 --> 00:21:39.079 not really sure. I find I finished the day and 00:21:39.079 --> 00:21:41.960 I'm just not happy. And I'm finding it really, 00:21:42.140 --> 00:21:45.319 like really hard to wake up and get to work each 00:21:45.319 --> 00:21:50.980 day. Yep. So what makes you happy? I really like 00:21:51.449 --> 00:21:55.630 being involved with other people. Yeah. And so 00:21:55.630 --> 00:21:58.990 when you applied for the job, what did you think 00:21:58.990 --> 00:22:03.529 it was going to be? I'm going to pause there 00:22:03.529 --> 00:22:06.349 for a second. So we heard she likes people. Bang, 00:22:06.410 --> 00:22:08.210 we've got another peacock. All right. So we're 00:22:08.210 --> 00:22:10.130 not giving you too much variety here. But then 00:22:10.130 --> 00:22:12.009 we've also got Ian going, what do you think it's 00:22:12.009 --> 00:22:14.509 going to be? He's done this twice now. So if 00:22:14.509 --> 00:22:19.119 we go in colors, what's Ian? And is a red I think 00:22:19.119 --> 00:22:21.900 I've got red traits. Yeah dominant red dominant. 00:22:22.079 --> 00:22:26.160 All right, so red eagle in control. Yeah results 00:22:26.160 --> 00:22:30.039 Direct likes challenge his blood. He's stubborn 00:22:30.039 --> 00:22:32.339 loses track of the big picture He's like a bull 00:22:32.339 --> 00:22:34.000 in a china shop and he's insensitive to other 00:22:34.000 --> 00:22:36.500 people Sounds real rough, but there's some really 00:22:36.500 --> 00:22:38.359 good leadership qualities there You need to do 00:22:38.359 --> 00:22:40.259 to just you know, make decisions and actually 00:22:40.259 --> 00:22:43.819 lead the way. Yeah So, you know, I'm just saying 00:22:43.819 --> 00:22:47.289 hey What's going on? Yeah, that's all I'm doing. 00:22:47.289 --> 00:22:49.309 So we don't know who I am. You've said straight 00:22:49.309 --> 00:22:51.609 away I love people that makes me happy. We know 00:22:51.609 --> 00:22:53.630 you're a peacock now boom We don't even need 00:22:53.630 --> 00:22:55.029 to look at anything else because that's pretty 00:22:55.029 --> 00:22:57.869 obvious and Ian's come and gone. What'd you expect? 00:22:58.049 --> 00:23:00.430 We need to rein in back in right? Yeah, because 00:23:00.430 --> 00:23:04.329 you like people he doesn't care. Yeah All right, 00:23:04.349 --> 00:23:06.509 so we go back to it. Yeah. All right. See if 00:23:06.509 --> 00:23:09.190 that ran through yours you're out in the road 00:23:09.369 --> 00:23:12.230 providing service all day, fixing things obviously. 00:23:12.670 --> 00:23:14.769 You love people. I'd imagine you get to see a 00:23:14.769 --> 00:23:17.309 lot of people in your role. So what's your issue? 00:23:17.410 --> 00:23:19.049 Do you not actually get to spend any time talking? 00:23:19.369 --> 00:23:23.230 I don't get to build relationships with them 00:23:23.230 --> 00:23:26.609 and I know little bits about them. So for example, 00:23:26.650 --> 00:23:29.750 when I go and speak to the guy I drop all the 00:23:29.750 --> 00:23:32.269 stuff off at, I get to hear about his life, but 00:23:32.269 --> 00:23:36.690 it feels so impersonal and I can't. Can't spend 00:23:36.690 --> 00:23:38.589 the time getting to know him and I you know, 00:23:38.710 --> 00:23:40.509 but like I feel like that would be really good 00:23:40.509 --> 00:23:44.150 for business Yeah. Yeah. All right. So that's 00:23:44.150 --> 00:23:45.849 really hurting my ears to hear it sounds all 00:23:45.849 --> 00:23:47.890 la -di -da and boring, right? A lot of people 00:23:47.890 --> 00:23:50.289 are gonna relate to that. So, okay. We're learning 00:23:50.289 --> 00:23:52.609 about Rowan now. He's called bad cop instead. 00:23:52.750 --> 00:23:56.210 I was bad cop. I'm sure I was bad cop We've all 00:23:56.210 --> 00:23:59.069 got natural tendencies, right? Okay. So look 00:23:59.069 --> 00:24:02.089 I understand what you're saying You know, so 00:24:02.089 --> 00:24:04.630 now I'm being a good good manager here. I'm not 00:24:04.630 --> 00:24:06.839 giving you my opinion You're giving the impression 00:24:06.839 --> 00:24:08.900 that you're listening about that? I am listening. 00:24:09.059 --> 00:24:10.819 I definitely heard her. I don't have to agree, 00:24:11.000 --> 00:24:13.599 but she is a person. So if we want her around, 00:24:13.700 --> 00:24:16.220 then we need to listen to her. So, yeah, understand 00:24:16.220 --> 00:24:19.440 what you're saying. We've got two types of teams, 00:24:19.660 --> 00:24:21.680 as you know, like we've got we've got bands with 00:24:21.680 --> 00:24:23.619 two people to do some types of jobs. And we've 00:24:23.619 --> 00:24:27.460 got fans of one people, one person. And we've 00:24:27.460 --> 00:24:29.640 got you in the band by yourself because you're 00:24:29.640 --> 00:24:33.380 one of our best technicians. And we sort of. 00:24:34.589 --> 00:24:38.390 We can't send out the trainees by themselves. 00:24:39.230 --> 00:24:41.369 And obviously being by yourself, you generate 00:24:41.369 --> 00:24:42.609 a bit more money for us and you get paid a bit 00:24:42.609 --> 00:24:48.190 more. But I guess, would you prefer to be around 00:24:48.190 --> 00:24:50.750 someone else all day, working together? Is that 00:24:50.750 --> 00:24:52.009 something that's going to make you happier in 00:24:52.009 --> 00:24:55.309 the role? Yeah. Yeah. All right. So let's have 00:24:55.309 --> 00:24:57.190 a chat about... changing your role. Obviously 00:24:57.190 --> 00:24:58.970 we just changed your package a little bit, but 00:24:58.970 --> 00:25:00.549 we'll get you back in the van with someone else. 00:25:00.589 --> 00:25:02.309 Did you enjoy that when you did that before you 00:25:02.309 --> 00:25:04.289 moved to one? Yeah. Cool. I felt like I was able 00:25:04.289 --> 00:25:06.369 to support people. Yeah. We'll get you back in 00:25:06.369 --> 00:25:08.549 a van with two people and then we'll figure out, 00:25:08.609 --> 00:25:10.230 we'll talk in three months and just see how you 00:25:10.230 --> 00:25:12.630 feel. Yeah. Perhaps we could, perhaps we could 00:25:12.630 --> 00:25:14.490 do a couple of personality tests and make sure 00:25:14.490 --> 00:25:17.170 that she's coupled up with someone that is, it's 00:25:17.170 --> 00:25:21.910 going to work. Not you. No, obviously. Yeah. 00:25:21.910 --> 00:25:23.990 Pro tips. So then you can take that to the next 00:25:23.990 --> 00:25:26.539 level. You've got teams of people. who works 00:25:26.539 --> 00:25:29.579 well. So if you put a whole bunch of dominant 00:25:29.579 --> 00:25:32.279 people together, like the Ian's, and they're 00:25:32.279 --> 00:25:36.180 all just going, like, they'll be able to take 00:25:36.180 --> 00:25:39.319 it, but they're not going to get anywhere. You 00:25:39.319 --> 00:25:42.480 know, so how do you find a good mix of someone 00:25:42.480 --> 00:25:44.339 that's going to hold everyone together, someone 00:25:44.339 --> 00:25:46.160 that's going to think, you know, think ahead 00:25:46.160 --> 00:25:47.559 and use their brain, someone that's going to 00:25:47.559 --> 00:25:49.940 be able to talk and communicate to other people 00:25:49.940 --> 00:25:51.440 about what they're doing and someone that's, 00:25:51.440 --> 00:25:54.430 you know, brave enough to make decisions. I'm 00:25:54.430 --> 00:25:56.690 going to start communicating in grunts, I think. 00:26:00.069 --> 00:26:05.009 You don't have to start. How did this turn into 00:26:05.009 --> 00:26:10.869 a bashing Ian thing? So I guess that kind of 00:26:10.869 --> 00:26:12.509 personality that I was trying to play to was 00:26:12.509 --> 00:26:15.190 the green. The green? Yeah. Cool. So that was 00:26:15.190 --> 00:26:18.630 dove. Peaceful. Yep. Yep. Supportive, caring, 00:26:18.890 --> 00:26:23.640 reliable. Framed it positively as well. Possibly 00:26:23.640 --> 00:26:26.799 the only difference was they might not be as 00:26:26.799 --> 00:26:29.339 comfortable with change as you would have expected. 00:26:29.599 --> 00:26:31.359 So maybe there would have been a bit of pushback 00:26:31.359 --> 00:26:34.019 on that. Yeah. So then I've picked up that wrong, 00:26:34.200 --> 00:26:36.440 said it was obvious. That's fine. But then you 00:26:36.440 --> 00:26:38.319 go, okay, well what's that issues come from? 00:26:38.359 --> 00:26:40.539 The resolution is probably still acceptable because 00:26:40.539 --> 00:26:43.519 you were in a van with two people. You were comfortable 00:26:43.519 --> 00:26:45.960 and you were happy. And then you've been taken 00:26:45.960 --> 00:26:47.519 out of that. You've been forced to change work 00:26:47.519 --> 00:26:52.539 by yourself. So. been too accommodating. Luckily, 00:26:52.740 --> 00:26:55.819 we've got the right solution. Yeah. But just 00:26:55.819 --> 00:27:00.160 in a different way. Yep. Yep. Cool. Easy fix. 00:27:00.539 --> 00:27:02.640 It's a very interesting point there as well, 00:27:02.839 --> 00:27:06.160 is that some people have multiple squares. Yeah. 00:27:06.259 --> 00:27:08.180 I know the first time I did this, I was hard 00:27:08.180 --> 00:27:13.460 out, hard out wise, hard out bold, and then like 00:27:13.460 --> 00:27:17.779 pretty much like nearly hard out on the showy 00:27:17.779 --> 00:27:20.539 as well. Not that I... like doing that all the 00:27:20.539 --> 00:27:23.200 time, but I didn't have too much of the peaceful. 00:27:24.980 --> 00:27:26.660 But I wasn't a negative because you can score 00:27:26.660 --> 00:27:28.980 negative in these ones, but I was actually positive 00:27:28.980 --> 00:27:31.480 in everyone. So I had the peaceful traits. I 00:27:31.480 --> 00:27:34.420 wasn't negative in that regard, but people can 00:27:34.420 --> 00:27:36.619 change. Definitely. And they can have multiple 00:27:36.619 --> 00:27:41.140 aspects as well. Cool. What's another one let's 00:27:41.140 --> 00:27:44.920 go through? We have a scheduler in the disability 00:27:44.920 --> 00:27:49.150 sector. That's me. Translate what that job is 00:27:49.150 --> 00:27:51.809 first. That's someone who schedules people to 00:27:51.809 --> 00:27:55.529 go and visit. I would imagine, uh, if we're talking, 00:27:55.609 --> 00:27:59.109 if we're talking NDIS, uh, at the moment. Oh, 00:27:59.210 --> 00:28:04.490 okay. I've got a, I've got a list. He doesn't 00:28:04.490 --> 00:28:06.710 get to choose who he is. You have to be someone. 00:28:07.690 --> 00:28:11.069 Um, she's like, we can't get there on one again. 00:28:11.670 --> 00:28:14.529 So that was a good example. So the person, the 00:28:14.529 --> 00:28:17.529 person that Z is suggesting to me quite subtly 00:28:17.529 --> 00:28:20.650 is going to be analytical and precise detail 00:28:20.650 --> 00:28:22.609 oriented. He didn't know that. You could have 00:28:22.609 --> 00:28:24.829 got away and just still a surprise for them. 00:28:25.069 --> 00:28:26.750 She ruined it for us. I was going to, I was going 00:28:26.750 --> 00:28:29.369 to go in as a scheduler who with my personality 00:28:29.369 --> 00:28:33.329 trait would absolutely hate that job. Yeah. Well 00:28:33.329 --> 00:28:35.089 you do whatever you want. We'll figure it out. 00:28:35.089 --> 00:28:41.720 Um, but the, the. Yeah, so the job basically 00:28:41.720 --> 00:28:44.140 is in the IAS, they do have participants and 00:28:44.140 --> 00:28:46.039 they have people that go and work with the participants 00:28:46.039 --> 00:28:50.359 in this role. And so this job is to basically 00:28:50.359 --> 00:28:52.740 fill shifts. It goes on all day, every day, and 00:28:52.740 --> 00:28:54.279 we've just got to ring people to fill shifts. 00:28:54.680 --> 00:28:56.019 And some people are going to like the time, some 00:28:56.019 --> 00:28:57.480 aren't. Some have more hours, some have less 00:28:57.480 --> 00:28:58.940 hours. They're all upset. They're all happy. 00:28:59.079 --> 00:29:00.920 They all want the good shifts. None of them want 00:29:00.920 --> 00:29:02.240 to work with the bad clients. They want them 00:29:02.240 --> 00:29:05.940 to do good ones. That's the role. So you're going 00:29:05.940 --> 00:29:10.160 to lead the interview of old Ian. Yep. Okay. 00:29:11.980 --> 00:29:14.599 So let's just assume we're just coming in for 00:29:14.599 --> 00:29:19.700 a career system meeting. Hi Anne, how have you 00:29:19.700 --> 00:29:23.019 found your job over the last six months? Challenging. 00:29:23.559 --> 00:29:26.019 Can you explain why that's the case? Yeah, I 00:29:26.019 --> 00:29:27.980 mean we've got a diverse range of people that 00:29:27.980 --> 00:29:34.119 I need to talk to every day and I find it difficult 00:29:34.119 --> 00:29:36.799 to empathise when at the end of the day these 00:29:36.799 --> 00:29:39.259 people have applied for a job. They know that 00:29:39.259 --> 00:29:42.339 they're getting scheduled onto different participants 00:29:42.339 --> 00:29:44.759 at different times. I understand that they want 00:29:44.759 --> 00:29:47.839 consistency, but we're not in a position as a 00:29:47.839 --> 00:29:51.980 company to be able to offer that. We have many 00:29:51.980 --> 00:29:54.279 people who need to be matched up with various 00:29:54.279 --> 00:29:57.700 participants. And sometimes I feel like my job 00:29:57.700 --> 00:29:59.819 is just listening to people whinge and complain 00:29:59.819 --> 00:30:08.140 about how rubbish it is. And I try to... Be polite, 00:30:08.220 --> 00:30:11.099 but at times I find it difficult not just to 00:30:11.099 --> 00:30:13.839 be you know what actually this is your job How 00:30:13.839 --> 00:30:17.980 about you just? Do it or don't do it. How do 00:30:17.980 --> 00:30:24.380 you feel? This could be fixed Less people complaining 00:30:24.380 --> 00:30:28.079 about the job that they've been employed to do 00:30:28.079 --> 00:30:33.420 Maybe obviously I need to understand people better 00:30:34.539 --> 00:30:39.720 But also, I think it's a two -way street. Mostly 00:30:39.720 --> 00:30:42.640 the shift times, whether it's not enough shifts 00:30:42.640 --> 00:30:44.799 or it's too many shifts. I don't like working 00:30:44.799 --> 00:30:48.839 with this participant. Never really training, 00:30:49.920 --> 00:30:53.059 which is a good thing for the business. But yeah, 00:30:53.160 --> 00:30:55.579 mostly it's the timing of the shifts. And is 00:30:55.579 --> 00:30:57.519 that because you can't accommodate for that or 00:30:57.519 --> 00:31:00.599 is that because you don't want to? It's generally 00:31:00.599 --> 00:31:02.359 because I can't. You can't give everyone what 00:31:02.359 --> 00:31:05.240 they want. I'm not an ice cream salesman. So 00:31:05.240 --> 00:31:08.559 sometimes, sometimes people have to compromise. 00:31:09.900 --> 00:31:12.160 And I'm just following the policies that have 00:31:12.160 --> 00:31:17.779 been given to me as an employee that these people 00:31:17.779 --> 00:31:20.579 will work here, here, here and here. We try to 00:31:20.579 --> 00:31:22.779 give them the diversity that they're craving 00:31:22.779 --> 00:31:26.160 so that they don't get bored. Uh, but yeah, I 00:31:26.160 --> 00:31:29.759 mean, people love to complain and as a scheduler, 00:31:29.759 --> 00:31:31.880 I don't think it's my job to have to listen to 00:31:31.880 --> 00:31:33.279 their complaints. Maybe they could bump that 00:31:33.279 --> 00:31:35.359 somewhere else. Cool. So let's stop that one 00:31:35.359 --> 00:31:37.720 there. Um, and you know, that's a, you know, 00:31:37.859 --> 00:31:40.079 we're, we're butting heads somewhat. This guy 00:31:40.079 --> 00:31:41.900 obviously knows what he's talking about. Um, 00:31:41.980 --> 00:31:48.890 what he thinks. Fire that guy. By the way, off 00:31:48.890 --> 00:31:51.589 topic though, role plays, they're always, people 00:31:51.589 --> 00:31:53.309 find them uncomfortable and awkward. And we've 00:31:53.309 --> 00:31:55.710 just rolled through these. Yes, no, no prep and 00:31:55.710 --> 00:31:58.490 whatnot, but highly valuable in a business, just 00:31:58.490 --> 00:32:00.009 one to get people understanding of how things 00:32:00.009 --> 00:32:02.250 go and teach people how to deal with situations 00:32:02.250 --> 00:32:05.049 without a customer there. Yeah. You know, if 00:32:05.049 --> 00:32:06.829 you get chances, whether it's sales or anything 00:32:06.829 --> 00:32:08.970 else, just role play things and you can really 00:32:08.970 --> 00:32:10.910 identify how you can do things better. That's 00:32:10.910 --> 00:32:13.470 really cool. So, but yeah, we'll stop it there. 00:32:13.730 --> 00:32:17.589 So what I think would be cool. is if let's just 00:32:17.589 --> 00:32:21.490 pretend Ian's really good at his job. He obviously 00:32:21.490 --> 00:32:22.990 knows what he's doing, but he just doesn't get 00:32:22.990 --> 00:32:25.269 his dealing with hundreds of people and he needs 00:32:25.269 --> 00:32:26.950 to sort of just understand their perspective 00:32:26.950 --> 00:32:29.490 and get the best result for everyone. And it's 00:32:29.490 --> 00:32:31.470 his job to make them feel good about doing the 00:32:31.470 --> 00:32:33.289 shift they don't want to do, but he's obviously 00:32:33.289 --> 00:32:35.450 not going to do that. So we've probably got the 00:32:35.450 --> 00:32:38.710 wrong personality type here. So we'll just pretend 00:32:38.710 --> 00:32:40.630 Ian left because he's like, you guys aren't listening 00:32:40.630 --> 00:32:43.009 to me, blah, blah, blah. He's left. We're going 00:32:43.009 --> 00:32:45.759 to look for a new scheduler. Yep. And we're going 00:32:45.759 --> 00:32:47.819 to look at some traits that we're going to want. 00:32:48.019 --> 00:32:51.759 Yep. And then see what type of personality we're 00:32:51.759 --> 00:32:55.380 looking for. So and we're going to choose the 00:32:55.380 --> 00:32:58.059 word that most applies to the person that we're 00:32:58.059 --> 00:32:59.779 looking for. And it's going to be the trait that 00:32:59.779 --> 00:33:03.619 we most want out of the four. So we have restless, 00:33:04.259 --> 00:33:08.000 harsh, persistent or dependent. Top two words. 00:33:08.539 --> 00:33:11.660 Quick. Dependent. Dependent. Yeah. Yep. Persistent. 00:33:11.839 --> 00:33:13.900 Yeah. Probably persistent as well, yeah. So then 00:33:13.900 --> 00:33:15.599 it's given us definitions. Persistent is you 00:33:15.599 --> 00:33:18.039 don't quit easily and dependent as you let others 00:33:18.039 --> 00:33:20.799 lead, then you follow. Interesting. So I think 00:33:20.799 --> 00:33:22.480 we want, we don't quit easily because we've got 00:33:22.480 --> 00:33:24.240 just a full minute to fill it, regardless if 00:33:24.240 --> 00:33:26.099 anyone's available. See, I think harsh could 00:33:26.099 --> 00:33:28.259 be helpful as well. You speak with strong words. 00:33:28.279 --> 00:33:31.180 You are not gentle because we've got lots of 00:33:31.180 --> 00:33:32.900 personality types, so we can't be harsh. You've 00:33:32.900 --> 00:33:36.900 got to be a bit empathetic. Yeah, but yeah. Right. 00:33:37.380 --> 00:33:40.220 We vote persistent or harsh. I'm voting persistent. 00:33:40.319 --> 00:33:44.289 Persistent, yeah. Cool, all right. So tick that. 00:33:44.869 --> 00:33:48.289 Four more words. Risk taker, adventurous, thorough, 00:33:49.150 --> 00:33:51.849 patient. Thorough. Thorough and patient. Cool. 00:33:52.170 --> 00:33:54.130 So patient is saying you can wait or work for 00:33:54.130 --> 00:33:55.710 a long time without getting bored. Thorough is 00:33:55.710 --> 00:33:57.329 you take care to finish every little detail of 00:33:57.329 --> 00:34:00.609 your work. Yeah, I would do both, but I don't 00:34:00.609 --> 00:34:01.589 know. You've both got to choose one. I agree. 00:34:01.869 --> 00:34:03.769 I want more detail because it's scheduled. Yeah, 00:34:03.849 --> 00:34:07.990 thorough. So seeing there's no right or wrong 00:34:07.990 --> 00:34:11.380 answers to these, right? But for this role, so 00:34:11.380 --> 00:34:16.119 four more moralistic, pleasant, powerful, charismatic. 00:34:17.260 --> 00:34:19.719 Charismatic? Yes, I said. Yeah, that would be 00:34:19.719 --> 00:34:21.460 the people part. You have a talent for talking 00:34:21.460 --> 00:34:23.079 to people, making friends, and being persuasive. 00:34:23.079 --> 00:34:26.900 Yeah, definitely. We want that. We have four 00:34:26.900 --> 00:34:31.460 persistent, persistent, influential, logical, 00:34:32.039 --> 00:34:35.099 sincere. Logical? Yep, that's the first one I 00:34:35.099 --> 00:34:36.880 thought of. Yeah, you prefer facts and numbers 00:34:36.880 --> 00:34:39.829 instead of feelings. So we still have Got the 00:34:39.829 --> 00:34:43.849 charismatic. Let's go with that. We're on the 00:34:43.849 --> 00:34:47.349 same page here. This is good. I've got 20 questions. 00:34:48.449 --> 00:34:52.250 That's one. Question five. Interested, motivator, 00:34:52.610 --> 00:34:57.949 motivated, willing. Motivated? Because that would 00:34:57.949 --> 00:35:00.969 usually be a single. You always have energy is 00:35:00.969 --> 00:35:03.190 its definition. Yep. Yeah, I'd say motivated. 00:35:04.289 --> 00:35:05.610 So it's got some cool ways here. What do you 00:35:05.610 --> 00:35:09.110 think Ian? leaning to the same as they there 00:35:09.110 --> 00:35:11.389 yeah like i get the definitions i keep looking 00:35:11.389 --> 00:35:13.949 at these words so it's easier for me but interested 00:35:13.949 --> 00:35:15.570 as you like doing and learning things so i think 00:35:15.570 --> 00:35:17.730 we're really like that's not critical compared 00:35:17.730 --> 00:35:20.750 to other ones in that role no motivate or do 00:35:20.750 --> 00:35:22.710 you give other people more energy and confidence 00:35:22.710 --> 00:35:25.329 that could yeah motivators you always have energy 00:35:25.329 --> 00:35:28.210 so we want motivated but we're dealing with hundreds 00:35:28.210 --> 00:35:32.179 of people like clients and staff So I'd probably 00:35:32.179 --> 00:35:35.400 go motivate all. Yep. Um, and then willing, you 00:35:35.400 --> 00:35:37.340 will do what needs to be done, even if it's hard. 00:35:37.539 --> 00:35:40.380 We want that too. Yeah. But I'm probably going 00:35:40.380 --> 00:35:42.000 to go to the people because the people's always 00:35:42.000 --> 00:35:46.559 the hardest thing. Yeah. So cool. Motivate all. 00:35:47.760 --> 00:35:50.579 Optimistic, practical, accurate, dependable. 00:35:51.039 --> 00:35:55.900 Accurate. Yeah. Definitely need schedules that 00:35:55.900 --> 00:35:57.460 are accurate. Otherwise it's just going to turn 00:35:57.460 --> 00:36:02.210 to chaos. Yeah. healthy dose of optimism couldn't 00:36:02.210 --> 00:36:04.489 hurt yep now some of those traits would be very 00:36:04.489 --> 00:36:07.190 useful as well but we just go on number one uninvolved 00:36:07.190 --> 00:36:12.429 undisciplined unemotional unsympathetic wowie 00:36:12.429 --> 00:36:16.030 we've got to pick which one we prefer out of 00:36:16.030 --> 00:36:18.989 those no which one most applies so out of those 00:36:18.989 --> 00:36:22.360 bad things what do we Given the definitions, 00:36:22.440 --> 00:36:24.380 what would you choose right to be honest? I would 00:36:24.380 --> 00:36:26.480 go like I don't want to involve so we want to 00:36:26.480 --> 00:36:29.480 lean towards unsympathetic Which doesn't mean 00:36:29.480 --> 00:36:32.340 an empathetic saying we don't really in this 00:36:32.340 --> 00:36:34.739 definition and saying we don't we're not sympathetic 00:36:34.739 --> 00:36:37.679 to their feelings and Unemotional as we don't 00:36:37.679 --> 00:36:40.699 feel strong feelings. Okay, that's us probably 00:36:40.699 --> 00:36:43.960 good. Yeah So we care about other people, but 00:36:43.960 --> 00:36:46.239 we're not going to get like tangled up ourselves 00:36:48.170 --> 00:36:51.909 Detached. Yeah, devoid transfer. Yep. So severe, 00:36:52.150 --> 00:36:56.429 competitive, perfectionist, compromising. Compromising 00:36:56.429 --> 00:36:58.530 potentially. Yeah, compromising because you'd 00:36:58.530 --> 00:36:59.949 need to move schedules around. Don't have to 00:36:59.949 --> 00:37:01.550 upset when you have to sacrifice to help others. 00:37:02.110 --> 00:37:05.530 Yep. Cool. So just in case anyone's wondering 00:37:05.530 --> 00:37:07.150 why are we doing this? Like we're trying to figure 00:37:07.150 --> 00:37:08.590 out what personality type is going to be good 00:37:08.590 --> 00:37:12.090 for this role. So we've been intentional now. 00:37:12.349 --> 00:37:14.650 Okay, what traits do we want? And it's helping 00:37:14.650 --> 00:37:17.440 us solve this. So we don't get another person 00:37:17.440 --> 00:37:19.380 that, you know, technically might've been okay, 00:37:19.400 --> 00:37:21.679 but wasn't performing based on other things, 00:37:21.840 --> 00:37:23.599 which was causing us people problems, right? 00:37:23.699 --> 00:37:25.960 Yep. You can just do this as part of the onboarding 00:37:25.960 --> 00:37:28.960 or the recruitment process. It's going to save 00:37:28.960 --> 00:37:33.360 you a bunch of time and potentially money in 00:37:33.360 --> 00:37:36.579 the long run. Yeah. So you potentially are doing 00:37:36.579 --> 00:37:39.139 the recruitment onboarding. So yeah, submit your 00:37:39.139 --> 00:37:40.639 cover letter and then we shortlist people. We 00:37:40.639 --> 00:37:41.940 ask them a bunch of questions. So, Hey, do you 00:37:41.940 --> 00:37:43.320 mind doing this free test and let us know what 00:37:43.320 --> 00:37:45.800 you get? There's no right or wrong answers. Because 00:37:45.800 --> 00:37:47.460 you might get some great people that fit elsewhere 00:37:47.460 --> 00:37:53.099 too. So myopic, which is you can't easily guess 00:37:53.099 --> 00:37:55.599 what will happen in the future. Predictable, 00:37:55.699 --> 00:38:00.800 demanding, interrupts. Predictable? Yeah. So 00:38:00.800 --> 00:38:02.199 they do things in a certain way. They don't want 00:38:02.199 --> 00:38:04.059 change. We want them to be consistent with everyone 00:38:04.059 --> 00:38:08.099 and follow the systems and procedures. Impulsive, 00:38:08.420 --> 00:38:12.500 reacting, minimise risk, risk averse. Minimise 00:38:12.500 --> 00:38:16.590 risk. Yeah, I'm happy with that too. Tough, serious, 00:38:16.889 --> 00:38:21.929 awkward, excitable. Tough. Or serious. Yep. So 00:38:21.929 --> 00:38:24.090 serious, you usually don't joke. You don't mix 00:38:24.090 --> 00:38:26.130 humor and work. Tough, you don't get upset or 00:38:26.130 --> 00:38:28.210 cry when things are difficult for you. Tough. 00:38:29.230 --> 00:38:33.409 Nice. Fun fact. Unrelated. It's a good example 00:38:33.409 --> 00:38:34.969 of how different words means different things 00:38:34.969 --> 00:38:38.010 to people. So, you know, if you ever do have 00:38:38.010 --> 00:38:39.610 some words up on your wall about what your business 00:38:39.610 --> 00:38:41.349 stands for, probably worth having a definition 00:38:41.349 --> 00:38:46.030 to. Yes. Compassionate, driven, curious, passionate. 00:38:47.130 --> 00:38:52.489 Passionate? What were the other three? Compassionate, 00:38:53.710 --> 00:38:57.809 driven, curious, passionate. Okay, maybe driven. 00:38:58.829 --> 00:39:01.269 Yeah, I was going compassionate. I was thinking 00:39:01.269 --> 00:39:04.929 compassionate or driven. And driven was determination. 00:39:05.489 --> 00:39:07.909 See, I'm caught between compassion in that role. 00:39:09.139 --> 00:39:11.579 could be a weakness as well, because you want 00:39:11.579 --> 00:39:14.619 to try and make everyone happy. But we're unemotional 00:39:14.619 --> 00:39:17.340 too. We are unemotional. Yeah. Yeah. So passion, 00:39:17.480 --> 00:39:19.460 it's like a strong issue, issue, sort of dream. 00:39:19.639 --> 00:39:21.340 So we don't necessarily, we want this person 00:39:21.340 --> 00:39:24.119 to stick around. That driven, driven kind of. 00:39:24.179 --> 00:39:28.719 Yeah. Cool. Let's do that. Um, withdrawn, shy, 00:39:28.840 --> 00:39:32.019 bossy, talkative. Couldn't hurt to be bossy. 00:39:32.059 --> 00:39:33.699 Yeah. Yeah. I'm going the same. We don't want 00:39:33.699 --> 00:39:34.900 to talkative because they've got to, they've 00:39:34.900 --> 00:39:39.530 got to book shifts in. Doormat, reclusive, forward, 00:39:39.809 --> 00:39:42.969 braggart. Forward. Yep, definitely not a doormat. 00:39:43.329 --> 00:39:45.130 So it's saying we don't worry about people's 00:39:45.130 --> 00:39:46.949 feelings when we're forward, but we want them 00:39:46.949 --> 00:39:52.090 to be okay. Yeah, so you need an Ian. You're 00:39:52.090 --> 00:39:56.030 not wrong. We should have given fake names to 00:39:56.030 --> 00:39:59.250 each other. It's getting personal. Hot -headed, 00:39:59.429 --> 00:40:04.469 vengeful, rash, fearful. Oh, gee, they're not 00:40:04.469 --> 00:40:09.269 on a great list, is it? Say again? Fearful, rash, 00:40:09.769 --> 00:40:14.070 vengeful, hot -headed. Rash? Rash, rash, rash. 00:40:14.650 --> 00:40:19.030 Yeah. None of them are very desirable. Yeah. 00:40:19.289 --> 00:40:20.769 So we don't want them to get revenge on anyone? 00:40:20.889 --> 00:40:23.230 No. We don't want them to get angry. No. We don't 00:40:23.230 --> 00:40:25.269 want them to do things without thinking. Yeah. 00:40:26.570 --> 00:40:29.269 Do we want to... like worry like we don't want 00:40:29.269 --> 00:40:30.769 to worry but that's the best out of those four 00:40:30.769 --> 00:40:33.590 probably yeah at least then they're showing that 00:40:33.590 --> 00:40:36.469 they care yeah it's good to be fearful of stuff 00:40:36.469 --> 00:40:39.670 like you know you don't want to just not do anything 00:40:39.670 --> 00:40:41.710 i'd be worried if i wasn't helping at least some 00:40:41.710 --> 00:40:44.230 of these people achieve their goals yeah consistent 00:40:44.230 --> 00:40:49.070 achieving meticulous seeking meticulous um you 00:40:49.070 --> 00:40:51.650 like to do things perfectly so you focus on every 00:40:51.650 --> 00:40:53.829 little detail even if it takes a long time maybe 00:40:53.829 --> 00:40:56.610 not i'm going it's consistent yeah same way every 00:40:56.610 --> 00:40:59.090 time Because then at least people know what they're 00:40:59.090 --> 00:41:00.409 getting like even if they don't like it They 00:41:00.409 --> 00:41:02.750 know what to expect and then if if they're meticulous 00:41:02.750 --> 00:41:04.909 in that sort of role They're gonna be so worried 00:41:04.909 --> 00:41:08.030 about getting it perfect for everyone that analysis 00:41:08.030 --> 00:41:11.130 paralysis. Yeah, okay enthusiastic assertive 00:41:11.130 --> 00:41:19.269 idealistic charitable Assertive yeah jinx Peaceful 00:41:19.269 --> 00:41:22.670 independent conventional social social. Yeah, 00:41:22.670 --> 00:41:24.530 I was tossing up between social and independent 00:41:25.549 --> 00:41:27.489 Yeah, I was gonna get independent just because 00:41:27.489 --> 00:41:29.070 well, yeah, it is an independent role. So you 00:41:29.070 --> 00:41:30.469 don't need people to help you Yeah, it's gonna 00:41:30.469 --> 00:41:33.230 get it done. Yep. That's fair. I'm from a management 00:41:33.230 --> 00:41:35.989 point of view You want independent in that you 00:41:35.989 --> 00:41:37.369 don't want all those people problems coming back 00:41:37.369 --> 00:41:40.809 at you. No, yeah elaborate strong -willed respectful 00:41:40.809 --> 00:41:45.949 cheerful Respectful or strong -willed or both 00:41:46.699 --> 00:41:48.639 Yeah, I'm going respectful and cheerful, but 00:41:48.639 --> 00:41:51.139 I think respectful because they've got to respect 00:41:51.139 --> 00:41:52.780 the clients, they've got to respect the people, 00:41:53.059 --> 00:41:54.619 regardless of where they can succeed or not, 00:41:54.719 --> 00:41:57.500 but be respectful. Yeah. Happy? Yeah. Agreed. 00:41:57.940 --> 00:42:00.019 And look, it's your business, so if you choose 00:42:00.019 --> 00:42:01.800 different things, that's fine, but that's who 00:42:01.800 --> 00:42:03.239 you want for that role, it's your choice, right? 00:42:04.079 --> 00:42:08.079 Goal -oriented, procedural, selfless, people 00:42:08.079 --> 00:42:11.400 -focused. People -focused. Could be any of those 00:42:11.400 --> 00:42:14.239 really, can it? Probably not. I'd rule out goal 00:42:14.239 --> 00:42:17.980 -oriented. Yep, I feel like I'm a rules. Mm -hmm. 00:42:17.980 --> 00:42:20.400 I was gonna rule that self roll out selfless 00:42:20.400 --> 00:42:22.699 Yeah, because the definition here is you work 00:42:22.699 --> 00:42:24.820 so hard you hurt yourself and this doesn't really 00:42:24.820 --> 00:42:28.500 bother you. No Yeah, we don't want that So then 00:42:28.500 --> 00:42:34.179 we've got people focused or procedural So focusing 00:42:34.179 --> 00:42:36.320 on the people I think it's important procedural 00:42:36.320 --> 00:42:38.539 procedures step -by -step. I think it's pretty 00:42:38.539 --> 00:42:40.820 important We need to be done. Yeah, and then 00:42:40.820 --> 00:42:43.630 if you are getting people complaining like old 00:42:43.630 --> 00:42:46.309 mate Ian was, you can go, well, here's the procedure 00:42:46.309 --> 00:42:48.769 that I'm following and be devoid of that emotion. 00:42:49.630 --> 00:42:50.929 So what we're looking for, we're looking for 00:42:50.929 --> 00:42:55.070 Ian's adherence to procedures with a bit of empathy, 00:42:55.309 --> 00:42:58.329 delivering the nice way. Yeah, cool. So procedural. 00:42:59.889 --> 00:43:01.869 Right, that's our 20th. Hopefully it gives us 00:43:01.869 --> 00:43:06.110 a result. It's thinking. Drum roll, please. Have 00:43:06.110 --> 00:43:09.190 you got a drum roll on there? I can't remember. 00:43:09.570 --> 00:43:14.250 OK, so it says, Al. That's the wisdom one. Yep. 00:43:14.690 --> 00:43:17.849 The wise owl. The owl is logical, mathematically 00:43:17.849 --> 00:43:20.969 minded, methodical and sometimes seen as a perfectionist. 00:43:21.230 --> 00:43:23.630 Can be slow to make decisions and flexible if 00:43:23.630 --> 00:43:26.409 rules and logic say otherwise. To mix, isn't 00:43:26.409 --> 00:43:29.909 it? Yep. So owls are not big risk takers but 00:43:29.909 --> 00:43:32.329 love detail. So they're not going to go outside 00:43:32.329 --> 00:43:36.050 the box. To blue -green. Yeah. So I feel like 00:43:36.050 --> 00:43:38.349 if we, that's a free test that we've just, anyone 00:43:38.349 --> 00:43:40.500 can do. you can get other tests and it gives 00:43:40.500 --> 00:43:42.980 you scores in each area. And that would actually 00:43:42.980 --> 00:43:45.239 show you most likely for the what we described, 00:43:45.320 --> 00:43:48.840 you want someone who's peaceful and detail orientated. 00:43:49.119 --> 00:43:51.420 Yep. Yeah. So if you gave that test to someone 00:43:51.420 --> 00:43:53.119 who's applying for the role and they came up 00:43:53.119 --> 00:43:55.699 with the peacock, for example, you'd be like, 00:43:56.280 --> 00:43:58.119 yeah, maybe not, maybe check them in sales. Yeah, 00:43:58.179 --> 00:43:59.639 you know, probably take them out of that role. 00:43:59.639 --> 00:44:01.619 Yeah, because they, yeah, and they weren't like 00:44:01.619 --> 00:44:03.360 doing the same thing. Yep. And you know, even 00:44:03.360 --> 00:44:05.460 was going to be hard dominant, which is good 00:44:05.460 --> 00:44:08.239 because you'll get stuff done. But we need to 00:44:08.190 --> 00:44:10.630 have tact as well. So then when we're getting 00:44:10.630 --> 00:44:13.030 applications, we can actually narrow it down. 00:44:13.170 --> 00:44:15.329 Not only are they technically suitable or the 00:44:15.329 --> 00:44:17.889 resume looks okay, their personality type, like 00:44:17.889 --> 00:44:20.190 their core is suited to this role. And it might 00:44:20.190 --> 00:44:22.409 not be perfect, but it helps us narrow that down 00:44:22.409 --> 00:44:24.590 and get the right person for the spot. I think 00:44:24.590 --> 00:44:26.869 an exercise like this, if you've been in business 00:44:26.869 --> 00:44:29.110 for a while and you've got a core group of employees 00:44:29.110 --> 00:44:33.849 that are lifers, they've picked up your vision, 00:44:34.630 --> 00:44:38.239 they pretty much personify who your business 00:44:38.239 --> 00:44:40.480 is. And you know that you can have difficult 00:44:40.480 --> 00:44:42.059 conversations with each other. This would be 00:44:42.059 --> 00:44:43.719 a good exercise to sit down and go, okay, let's 00:44:43.719 --> 00:44:47.199 look at your personalities. And then that can 00:44:47.199 --> 00:44:50.400 be your avatar for your employees moving forward. 00:44:51.059 --> 00:44:52.960 He's going, okay, well, I know that Barry over 00:44:52.960 --> 00:44:55.320 there is really good in this job. And he has 00:44:55.320 --> 00:44:57.599 been good in this job for 10 years. Let's do 00:44:57.599 --> 00:44:59.699 a personality test, right? When we're hiring, 00:45:00.099 --> 00:45:03.699 we want more Barry's. Spot on. Yeah. Yeah. And 00:45:03.699 --> 00:45:05.400 it's the same if we're talking about marketing. 00:45:05.639 --> 00:45:07.539 How do you find good clients? Choose your best 00:45:07.539 --> 00:45:10.659 client. That's who your best client is. And then 00:45:10.659 --> 00:45:13.460 plug that into the old AI machine and come up 00:45:13.460 --> 00:45:17.389 with a strategy to target them. I think that's 00:45:17.389 --> 00:45:19.269 a really good example of just how you can be 00:45:19.269 --> 00:45:21.429 intentional and how personality types and just 00:45:21.429 --> 00:45:23.369 having that understanding can help you without 00:45:23.369 --> 00:45:26.269 going overboard. You know, people literally spend 00:45:26.269 --> 00:45:27.869 years and years on it and just think it's the 00:45:27.869 --> 00:45:29.190 best thing and the only thing in the business, 00:45:29.210 --> 00:45:30.829 but it's probably just something to be aware 00:45:30.829 --> 00:45:33.090 of. It's another tool in your toolbox. Yeah. 00:45:33.750 --> 00:45:35.889 And, you know, when people such huge problem, 00:45:35.949 --> 00:45:39.489 it's good to be aware and use it to help you 00:45:39.489 --> 00:45:43.420 rather than surprise you. Yep. The only other 00:45:43.420 --> 00:45:45.059 thing, too, is a lot of the small businesses, 00:45:45.239 --> 00:45:47.340 like a business owner, employs people that they 00:45:47.340 --> 00:45:50.019 like. So they end up with a lot of people with 00:45:50.019 --> 00:45:52.139 similar traits to them. End up in an echo chamber. 00:45:52.519 --> 00:45:55.460 Yeah. So they wonder, why can't we get past here? 00:45:55.760 --> 00:45:58.739 Why do we never finish anything off? It's probably 00:45:58.739 --> 00:46:00.639 because you're a leader, you're a dreamer, and 00:46:00.639 --> 00:46:02.360 you're good with a big picture, and you like 00:46:02.360 --> 00:46:03.900 people like that. So no one's actually doing 00:46:03.900 --> 00:46:09.699 the work. It's okay to be challenged. It's necessary 00:46:09.699 --> 00:46:12.460 to be challenged if you want to grow. Sometimes, 00:46:13.539 --> 00:46:16.280 you end up like the emperor's new clothes. Everyone's 00:46:16.280 --> 00:46:17.800 saying, yes, it's a beautiful suit, but you're 00:46:17.800 --> 00:46:21.559 walking down the main street naked. Yeah, that's 00:46:21.559 --> 00:46:24.460 a fair point. Yeah, you don't want yes men, essentially. 00:46:24.840 --> 00:46:28.239 It's okay to have robust conversations about 00:46:28.239 --> 00:46:32.239 the direction of a business. And I've found that 00:46:32.239 --> 00:46:34.719 consulting to businesses sometimes, they will 00:46:34.719 --> 00:46:38.380 pay you some money. You're not there to agree 00:46:38.380 --> 00:46:40.579 with them because if if you were just giving 00:46:40.579 --> 00:46:43.199 them the advice that they wanted to hear the 00:46:43.199 --> 00:46:46.400 same thing is going to happen sometimes you might 00:46:46.400 --> 00:46:50.440 need to have a tactful conversation not a not 00:46:50.440 --> 00:46:53.599 an Ian is a scheduler conversation a Conversation 00:46:53.599 --> 00:46:55.019 where you're like well here are my reasons for 00:46:55.019 --> 00:46:57.420 saying what I'm saying you're paying us this 00:46:57.420 --> 00:47:00.880 money because You needed an external viewpoint 00:47:01.769 --> 00:47:03.630 and it doesn't have to be a consultant. It could 00:47:03.630 --> 00:47:05.690 be an employee that you trust and you sit down 00:47:05.690 --> 00:47:07.510 and have that self -reflection that we've talked 00:47:07.510 --> 00:47:10.610 about on past podcasts as well. Extension, so 00:47:10.610 --> 00:47:12.809 just like you're dealing with clients and things, 00:47:13.110 --> 00:47:14.570 people are like, oh, you know, they don't buy 00:47:14.570 --> 00:47:15.750 just for whatever reason, like we're giving them 00:47:15.750 --> 00:47:18.119 everything they need. They just don't buy. Logically 00:47:18.119 --> 00:47:20.320 given them everything and it looks like there's 00:47:20.320 --> 00:47:23.139 different buyers and personas same personalities 00:47:23.139 --> 00:47:25.699 Some want the detail some just want to be cuddled 00:47:25.699 --> 00:47:27.380 and told they're important We're gonna look after 00:47:27.380 --> 00:47:28.880 you and we're definitely gonna get done with 00:47:28.880 --> 00:47:30.679 a big guarantee and we'll always be there for 00:47:30.679 --> 00:47:32.579 you Some just want you to be there next day at 00:47:32.579 --> 00:47:35.480 the lowest price. See you later You know, and 00:47:35.480 --> 00:47:37.500 some people just want a good chat and some people 00:47:37.500 --> 00:47:40.059 line up for a week before the new iPhone Yeah, 00:47:40.059 --> 00:47:42.159 so they double the price when you're when you 00:47:42.159 --> 00:47:44.599 put in that quote out or you just chuck Chuck 00:47:44.599 --> 00:47:46.280 a bit of that theory and think about who you're 00:47:46.280 --> 00:47:49.059 talking to. So, um, I think it's pretty cool 00:47:49.059 --> 00:47:52.559 with some pretty big outcomes for people. It's 00:47:52.559 --> 00:47:54.840 another, it's another knowledge base, isn't it? 00:47:55.179 --> 00:48:00.039 And knowledge is power. So you utilize it. Beauty. 00:48:00.719 --> 00:48:04.000 Yep. Nope. Very good. Um, we'll add all the links 00:48:04.000 --> 00:48:07.639 to different types of tests you can do or have 00:48:07.639 --> 00:48:10.280 your employees do. Um, just remember there's 00:48:10.280 --> 00:48:13.489 heaps of different types. They all speak to the 00:48:13.489 --> 00:48:16.329 same sort of theory about the different personality 00:48:16.329 --> 00:48:20.389 types. Just read into it and also do some reflection 00:48:20.389 --> 00:48:24.769 on who you are looking at employing, for example, 00:48:25.010 --> 00:48:27.190 or what position you're trying to fill or what 00:48:27.190 --> 00:48:31.329 you're trying to do. And figure out what sort 00:48:31.329 --> 00:48:33.769 of personality you're working with or what you're 00:48:33.769 --> 00:48:35.429 trying to find or those sort of things. Just 00:48:35.429 --> 00:48:38.829 do a bit of reflection in that space. And we 00:48:38.829 --> 00:48:41.139 wish you all the luck. We will see you on the 00:48:41.139 --> 00:48:42.940 next podcast. Thanks for listening. Have fun. 00:48:42.960 --> 00:48:43.460 Bye guys.