WEBVTT 00:00:07.860 --> 00:00:11.439 Welcome to the Business Abundance Podcast, providing 00:00:11.439 --> 00:00:13.900 the tools and knowledge to help small business 00:00:13.900 --> 00:00:17.219 owners succeed. For additional resources, visit 00:00:17.219 --> 00:00:22.559 www .businessabundance .online. Welcome to the 00:00:22.559 --> 00:00:25.519 Business Abundance Podcast. Today we are talking 00:00:25.519 --> 00:00:29.219 about AI and its application to small businesses. 00:00:29.660 --> 00:00:32.429 And today we have... with us, Keoni, who's the 00:00:32.429 --> 00:00:34.969 head of tech here at Business Abundance, and 00:00:34.969 --> 00:00:37.890 as always, Rowan. Keoni, would you like to give 00:00:37.890 --> 00:00:43.969 yourself a bit of an introduction? Sure. Greetings, 00:00:44.049 --> 00:00:45.270 everybody. Thank you very much for having me 00:00:45.270 --> 00:00:49.710 here. I have a background in a variety of technical 00:00:49.710 --> 00:00:52.909 applications, starting from web development at 00:00:52.909 --> 00:00:54.789 the beginning through to some data consultancy 00:00:54.789 --> 00:00:58.210 work. I've worked abroad over in Europe as well 00:00:58.210 --> 00:01:01.100 with locally here in Melbourne and Australia 00:01:01.100 --> 00:01:05.099 -wide, my main passions are for cybersecurity, 00:01:05.599 --> 00:01:09.680 data privacy, that area. And that sort of led 00:01:09.680 --> 00:01:12.620 into the work around the artificial intelligence 00:01:12.620 --> 00:01:17.299 that I'm currently focusing on. Yeah, that's 00:01:17.299 --> 00:01:19.099 about it. For me, it's a very brief summary, 00:01:19.159 --> 00:01:20.640 but hopefully we'll get a little bit more into 00:01:20.640 --> 00:01:23.219 my skill set as we go through. Welcome, Keone. 00:01:24.599 --> 00:01:27.379 Welcome. So we're going to jump right into it. 00:01:27.439 --> 00:01:34.640 Can you tell us, Keoni, what is AI? Sure. Just 00:01:34.640 --> 00:01:37.019 in case anyone is not aware, AI stands for artificial 00:01:37.019 --> 00:01:40.439 intelligence. The idea is training computers 00:01:40.439 --> 00:01:44.719 to be able to, in quotation marks, sync like 00:01:44.719 --> 00:01:47.659 human beings. There's a bunch of different technical 00:01:47.659 --> 00:01:50.640 algorithms for how that stuff is working at the 00:01:50.640 --> 00:01:52.640 moment. I won't get too far into the details 00:01:52.640 --> 00:01:54.879 because they're not super relevant for the users. 00:01:55.079 --> 00:01:57.540 only for people like me who are trying to build 00:01:57.540 --> 00:02:01.519 new things. But basically, we're at a point where 00:02:01.519 --> 00:02:04.219 we're getting close to the first actual artificial 00:02:04.219 --> 00:02:08.419 intelligence systems. Things like GPT 4 .0 that 00:02:08.419 --> 00:02:10.580 have come out this year, a couple of months ago, 00:02:11.300 --> 00:02:14.419 have really kind of made leaps forward in the 00:02:14.419 --> 00:02:16.939 area of artificial intelligence. Until now, everything 00:02:16.939 --> 00:02:19.479 was basically just a series of logic gates where 00:02:19.479 --> 00:02:23.400 if something, do something. And we got fairly 00:02:23.400 --> 00:02:25.960 lifelike responses from that. Um, but never have 00:02:25.960 --> 00:02:27.719 we actually gotten to the point where artificial 00:02:27.719 --> 00:02:30.439 intelligence feels creative. It seems at the 00:02:30.439 --> 00:02:33.099 moment, like these new algorithms have the ability 00:02:33.099 --> 00:02:35.719 to make content as opposed to simply process 00:02:35.719 --> 00:02:38.139 existing content. In reality, underneath the 00:02:38.139 --> 00:02:41.139 hood, they are still just recreating and regurgitating 00:02:41.139 --> 00:02:43.860 old content, but, um, there's so much of it that 00:02:43.860 --> 00:02:47.639 now it feels like it's all original. So for the 00:02:47.639 --> 00:02:50.819 people, I guess that don't know what chat GPT 00:02:50.819 --> 00:02:54.800 is like as far as my understanding is in my application 00:02:54.800 --> 00:02:57.300 of it, I ask it a question, it gives me answers. 00:02:57.639 --> 00:03:03.180 Is it a bit more complex than that? I mean, the 00:03:03.180 --> 00:03:05.099 technical side of it is incredibly complex. It 00:03:05.099 --> 00:03:07.979 has been trained on a data set, which is until 00:03:07.979 --> 00:03:11.520 recently unheard of, unprecedented and is still 00:03:11.520 --> 00:03:14.439 very, very competitive. I can't remember the 00:03:14.439 --> 00:03:16.960 exact number of points it's got, but it is in 00:03:16.960 --> 00:03:18.800 the billions. It's essentially trained on the 00:03:18.800 --> 00:03:20.860 entirety of the internet. So pretty much all 00:03:20.860 --> 00:03:22.780 human knowledge has been made available to this 00:03:22.780 --> 00:03:26.240 artificial intelligence, which has spent a vast 00:03:26.240 --> 00:03:28.680 amount of computational power going through it 00:03:28.680 --> 00:03:32.020 all, categorizing it, tagging it, and now has 00:03:32.020 --> 00:03:35.300 access to it. So that if you ask it who the president 00:03:35.300 --> 00:03:39.120 was in 19 whatever, or if you ask it, how do 00:03:39.120 --> 00:03:42.310 you make a cocktail of some form, it has that 00:03:42.310 --> 00:03:45.710 access to that information from multiple sources. 00:03:46.569 --> 00:03:48.469 Typically, you can ask it to cite those sources 00:03:48.469 --> 00:03:51.129 so you can say, hey, why did you tell me this? 00:03:51.370 --> 00:03:53.150 Which is very important. Obviously, in the modern 00:03:53.150 --> 00:03:55.870 age, making that data trustworthy and making 00:03:55.870 --> 00:03:57.689 sure that it's coming from reputable sources 00:03:57.689 --> 00:04:00.810 is very good because otherwise you may well get 00:04:00.810 --> 00:04:04.550 some sort of independent opinion blog saying 00:04:04.550 --> 00:04:07.949 their ideas as fact. So it's always good to check 00:04:07.949 --> 00:04:11.919 those citations. But yeah, so that's what chat 00:04:11.919 --> 00:04:15.340 GPT is. It does have other capacities and there 00:04:15.340 --> 00:04:18.259 are other recent models that do different things. 00:04:18.540 --> 00:04:20.040 A slightly less talked about one at the moment 00:04:20.040 --> 00:04:24.199 is Dali. That is the sort of bleeding edge of 00:04:24.199 --> 00:04:26.699 technology for image manipulation. So in the 00:04:26.699 --> 00:04:29.259 same way that GPT can generate larger bodies 00:04:29.259 --> 00:04:31.839 of text, impersonating a human and sounding very 00:04:31.839 --> 00:04:35.579 human -like, Dali can essentially take a large 00:04:35.579 --> 00:04:38.379 corpus of existing images and convert that into 00:04:38.480 --> 00:04:42.180 I can't quote new images. So you can give it 00:04:42.180 --> 00:04:44.740 a text prompt and say, hey, give me an image 00:04:44.740 --> 00:04:48.680 of a woman wearing red climbing a staircase made 00:04:48.680 --> 00:04:52.199 of clouds or something poetic and beautiful like 00:04:52.199 --> 00:04:54.480 that, and it will give you an image. It does 00:04:54.480 --> 00:04:57.040 occasionally spit out some hilarious mishaps, 00:04:57.420 --> 00:04:59.560 like there's one going around social media at 00:04:59.560 --> 00:05:02.420 the moment with a woman who has a third arm or 00:05:02.519 --> 00:05:05.459 one of her arms is backwards or something. And 00:05:05.459 --> 00:05:07.740 it's got that uncanny valley effect where you 00:05:07.740 --> 00:05:08.860 look at it for a minute and you're like, oh yeah, 00:05:08.860 --> 00:05:10.720 that's just a photo of a person. And then you're 00:05:10.720 --> 00:05:14.800 like, wait, that's not the theme right. And then 00:05:14.800 --> 00:05:16.300 you got to look really close and then you're 00:05:16.300 --> 00:05:18.680 like, that arm, which kind of looks like it's 00:05:18.680 --> 00:05:20.379 coming in from off screen is actually just the 00:05:20.379 --> 00:05:22.899 artificial intelligence obviously seeing a number 00:05:22.899 --> 00:05:24.939 of photos with arms coming in from off screen 00:05:24.939 --> 00:05:26.800 that are being sort of cropped for the second 00:05:26.800 --> 00:05:29.240 body and assuming that therefore people have 00:05:29.240 --> 00:05:31.060 three arms and now they're drawing paintings 00:05:31.060 --> 00:05:35.160 of people with three arms. Yeah, okay. Cool. 00:05:35.819 --> 00:05:39.959 In terms of how it's helping small businesses, 00:05:40.180 --> 00:05:44.199 Rowan, do you want to speak to that? Yeah, well, 00:05:44.199 --> 00:05:47.139 at the moment, it's pretty much evolving. But 00:05:47.139 --> 00:05:49.819 in businesses, there's a lot of repetitive tasks, 00:05:50.040 --> 00:05:54.740 day -to -day admin work, quoting work, even productive 00:05:54.740 --> 00:05:57.360 work that people just sort of churn through. 00:05:58.379 --> 00:06:01.639 So definitely AIs, there's some good advancements. 00:06:01.720 --> 00:06:04.540 there as far as follow this procedure or how 00:06:04.540 --> 00:06:06.959 do I do something? I think that's probably the 00:06:06.959 --> 00:06:11.600 biggest one recently for people to ask questions. 00:06:12.139 --> 00:06:15.639 We've got a client that do Rolodors and we just 00:06:15.639 --> 00:06:18.180 typed in how do we install a sectional garage 00:06:18.180 --> 00:06:21.100 Rolodor to Australian standard, making sure that 00:06:21.100 --> 00:06:24.459 we're complying with health safety law, etc. 00:06:24.879 --> 00:06:27.139 And it just reeled off five pages of detailed 00:06:27.139 --> 00:06:30.819 step -by -step instructions. valid references. 00:06:31.959 --> 00:06:34.720 So what does that mean? It just means that there's 00:06:34.720 --> 00:06:36.860 a smart person that everyone has access to all 00:06:36.860 --> 00:06:38.459 the time, telling them how they can do things 00:06:38.459 --> 00:06:42.100 or pointing them in the right direction. So there's 00:06:42.100 --> 00:06:44.680 definitely a lot of changes pretty quick between 00:06:44.680 --> 00:06:47.300 automating tasks as far as writing a report for 00:06:47.300 --> 00:06:49.740 me based on some dot points and it pumps out 00:06:49.740 --> 00:06:53.579 five pages of report for you through to just 00:06:53.579 --> 00:06:56.720 process automation like Keoni mentioned, just 00:06:56.720 --> 00:07:00.040 do this, do this, do this, do this. happy days 00:07:00.040 --> 00:07:02.879 to just, yeah, having the smartest person in 00:07:02.879 --> 00:07:05.699 the room accessible for everyone all the time. 00:07:07.500 --> 00:07:11.879 Yep. So artificial intelligence is essentially 00:07:11.879 --> 00:07:15.560 replacing human intelligence, and that does raise 00:07:15.560 --> 00:07:18.480 some privacy concerns. Oh, no, sorry, ethical 00:07:18.480 --> 00:07:23.000 concerns, especially when it comes to replacing 00:07:23.000 --> 00:07:28.649 jobs. Will it replace jobs? there be a field 00:07:28.649 --> 00:07:31.350 that might be a bit concerned or how can you 00:07:31.350 --> 00:07:37.329 prepare yourself to not be replaceable? The crystal 00:07:37.329 --> 00:07:40.069 ball question. You loaded that into a few different 00:07:40.069 --> 00:07:42.290 ones. It's like, is it going to replace jobs? 00:07:42.709 --> 00:07:48.209 How do you not be replaced? Like what? Start 00:07:48.209 --> 00:07:53.490 with a point. Is it going to replace jobs? So 00:07:53.490 --> 00:07:56.389 going to replace jobs, honestly, it already has 00:07:56.389 --> 00:07:58.910 started to replace some jobs. There are a lot 00:07:58.910 --> 00:08:01.709 of fields that used to rely heavily on humans 00:08:01.709 --> 00:08:04.370 sifting through large bodies of knowledge. One 00:08:04.370 --> 00:08:07.389 of the primary examples is paralegals. People 00:08:07.389 --> 00:08:10.170 would be hired by law firms essentially to read 00:08:10.170 --> 00:08:13.910 previous case law. Case law obviously being hundreds 00:08:13.910 --> 00:08:16.069 upon hundreds of thousands of words, and you 00:08:16.069 --> 00:08:18.269 would just get a human to sit in a corner and 00:08:18.269 --> 00:08:19.750 read through that manually until you found something 00:08:19.750 --> 00:08:22.879 relevant. Artificial intelligence is now helping 00:08:22.879 --> 00:08:25.100 those people move faster, but is also reducing 00:08:25.100 --> 00:08:28.579 the number of positions for that field. There's 00:08:28.579 --> 00:08:30.740 also applications inside cybersecurity where 00:08:30.740 --> 00:08:33.779 we're reducing the stress on analysts to manually 00:08:33.779 --> 00:08:38.580 pass logs. At the moment, the amount that is 00:08:38.580 --> 00:08:41.419 impacting workforces tends to reshape existing 00:08:41.419 --> 00:08:43.700 roles into new roles rather than outright replace 00:08:43.700 --> 00:08:46.159 them. So now instead of having analysts read 00:08:46.159 --> 00:08:48.840 logs, we may have analysts passing the information 00:08:48.840 --> 00:08:52.909 that the AI will spit out or they may be responsible 00:08:52.909 --> 00:08:56.809 for tuning it or giving the artificial intelligence 00:08:56.809 --> 00:08:58.990 feedback to make sure that it is still operating 00:08:58.990 --> 00:09:02.149 to a human standard. It will be interesting to 00:09:02.149 --> 00:09:05.090 see how we move forward. One of my primary concerns 00:09:05.090 --> 00:09:10.210 at the moment is self -driving vehicles. I love 00:09:10.210 --> 00:09:12.570 the idea. It's a great concept, but it may well 00:09:12.570 --> 00:09:14.809 have a radical impact on our economic model at 00:09:14.809 --> 00:09:17.950 the moment, just where essentially overnight 00:09:17.950 --> 00:09:22.110 once those Technologies are advanced enough and 00:09:22.110 --> 00:09:25.950 get legal sign off. We're going to lose taxi 00:09:25.950 --> 00:09:30.129 drivers, delivery drivers, posties, train drivers, 00:09:30.330 --> 00:09:34.090 probably bus drivers, all of those jobs, truckies, 00:09:34.350 --> 00:09:36.309 you know, and that I don't actually have the 00:09:36.309 --> 00:09:37.610 figures. Probably should have looked it up for 00:09:37.610 --> 00:09:39.830 this conversation, but that would represent probably 00:09:39.830 --> 00:09:43.309 10 % of our workforce, I guess. Um, well, and 00:09:43.309 --> 00:09:46.470 that's going to be a radical impact. The numbers 00:09:46.470 --> 00:09:48.759 we. Probably don't know everyone, but you spot 00:09:48.759 --> 00:09:51.980 on like even let's use the legal firm as an example. 00:09:52.259 --> 00:09:54.340 So the paralegals, they don't have to sit in 00:09:54.340 --> 00:09:57.539 a corner reading case law, which is huge. So 00:09:57.539 --> 00:09:59.620 what does that mean? That means probably most 00:09:59.620 --> 00:10:01.460 people getting legal representation are probably 00:10:01.460 --> 00:10:04.460 going to get better representation now because 00:10:04.460 --> 00:10:09.580 there's much higher chance of some relevant information 00:10:09.580 --> 00:10:12.100 being found that supports or dismisses cases. 00:10:13.159 --> 00:10:15.610 Whereas before The lawyers may not have time 00:10:15.610 --> 00:10:18.129 or the money or the paralegals to actually find 00:10:18.129 --> 00:10:23.690 it. So then the level of the service shouldn't 00:10:23.690 --> 00:10:27.690 increase, but then the flip side. Yeah. And also 00:10:27.690 --> 00:10:29.309 the cost of the end user and that if they did 00:10:29.309 --> 00:10:30.990 have the resource of the paralegals that the 00:10:30.990 --> 00:10:32.690 lawyer is available to go through that information 00:10:32.690 --> 00:10:35.409 will cost dozens of hours, which for the person 00:10:35.409 --> 00:10:37.049 getting that representation would cost a lot 00:10:37.049 --> 00:10:39.830 of money. So currently it'll make war more accessible 00:10:39.830 --> 00:10:43.039 as well. Yeah, so we've got things like that 00:10:43.039 --> 00:10:46.059 and then you go well The legal firm has the receptionist 00:10:46.059 --> 00:10:47.860 and the people processing the bills and all this 00:10:47.860 --> 00:10:50.279 other stuff and they say a 40 person legal firm 00:10:50.279 --> 00:10:52.279 There's probably there's probably six lawyers 00:10:52.279 --> 00:10:55.519 that have sensible brains there and then a whole 00:10:55.519 --> 00:10:57.440 bunch of support part staff that are just trying 00:10:57.440 --> 00:11:00.480 to stop you from calling And waiting through 00:11:00.480 --> 00:11:02.240 paperwork, so it's gonna eliminate the need for 00:11:02.240 --> 00:11:04.440 a lot of that which is good for everyone is reducing 00:11:04.440 --> 00:11:06.519 the cost It's getting better results. But then 00:11:06.519 --> 00:11:10.500 what are those people do for work? The flip side 00:11:10.500 --> 00:11:14.679 is that a lot of jobs will be replaced. Transport 00:11:14.679 --> 00:11:18.120 industry is another example. And what are those 00:11:18.120 --> 00:11:21.379 people going to do? We're all going to have this 00:11:21.379 --> 00:11:23.320 big surge of productivity where we can all do 00:11:23.320 --> 00:11:27.679 more, but then the current workforce in its current 00:11:27.679 --> 00:11:31.090 setup definitely isn't required. that's going 00:11:31.090 --> 00:11:33.049 to be interesting to see how that workforce changes, 00:11:33.269 --> 00:11:35.090 because at the end of the day, it's progress. 00:11:35.090 --> 00:11:38.049 So you can't not do it. But it's figuring out 00:11:38.049 --> 00:11:41.470 a way to keep those people busy. And also, on 00:11:41.470 --> 00:11:43.929 that front, this isn't exactly a new problem. 00:11:44.049 --> 00:11:45.750 Artificial intelligence is obviously the most 00:11:45.750 --> 00:11:47.990 recent one. But this has been going on since 00:11:47.990 --> 00:11:49.970 the Industrial Revolution. You know, like back 00:11:49.970 --> 00:11:52.509 in the day, railroad workers laying tracks were 00:11:52.509 --> 00:11:55.929 concerned about having mechanical hammers, putting 00:11:55.929 --> 00:11:58.409 in railroad spikes because it would replace them. 00:11:58.549 --> 00:12:01.320 So We often use the term Luddite, but I don't 00:12:01.320 --> 00:12:02.679 think many people are familiar with the origin. 00:12:02.799 --> 00:12:05.200 It was a political movement against the automation 00:12:05.200 --> 00:12:08.539 of that sort of technology at the day. Um, and 00:12:08.539 --> 00:12:10.320 we've survived this long, you know, 200 years 00:12:10.320 --> 00:12:13.159 later, we're still, we have the economy moving. 00:12:13.240 --> 00:12:16.720 People have jobs. We're still surviving to reasonable 00:12:16.720 --> 00:12:20.919 standards. Um, progress marches on and we can 00:12:20.919 --> 00:12:23.500 either as their own says, focus our energies 00:12:23.500 --> 00:12:27.220 into new areas, into new. sections of society 00:12:27.220 --> 00:12:29.700 that will help us make more progress in them. 00:12:30.080 --> 00:12:32.879 A lot of re -skilling will be necessary. Also, 00:12:33.299 --> 00:12:35.059 a topic that gets talked about a lot at the moment 00:12:35.059 --> 00:12:38.460 is reduced work hours. Presently, people are 00:12:38.460 --> 00:12:40.720 talking about four -day work weeks and similar 00:12:40.720 --> 00:12:43.220 things. Potentially, what we'll see is rather 00:12:43.220 --> 00:12:45.399 than people losing their positions and having 00:12:45.399 --> 00:12:47.100 their jobs entirely replaced, they will simply 00:12:47.100 --> 00:12:49.679 work half the time if we replace half the work 00:12:49.679 --> 00:12:51.899 with artificial intelligence. then people can 00:12:51.899 --> 00:12:54.019 work three days a week and still get the same 00:12:54.019 --> 00:12:56.480 amount of outcome because they're utilizing these 00:12:56.480 --> 00:12:58.600 new tools to make them work more efficiently. 00:12:59.700 --> 00:13:01.679 It'll be interesting to see just how it changes. 00:13:01.980 --> 00:13:05.879 One thing I can say is that the industry for 00:13:05.879 --> 00:13:08.120 activities is going to be much, much better because 00:13:08.120 --> 00:13:09.659 people are going to have more time to do things. 00:13:10.059 --> 00:13:12.379 But then if everyone's only doing recreation, 00:13:12.539 --> 00:13:14.720 they're not earning money, then... Where's the 00:13:14.720 --> 00:13:17.500 money going to come from? But that's down a long 00:13:17.500 --> 00:13:19.679 way. The main thing for business in between is 00:13:19.679 --> 00:13:21.419 that, well, you probably can't really ignore 00:13:21.419 --> 00:13:24.779 it because the productivity gains are huge. And 00:13:24.779 --> 00:13:27.679 we're learning really quickly how you can utilize 00:13:27.679 --> 00:13:30.159 it. So that's going to evolve very quickly. There's 00:13:30.159 --> 00:13:31.720 a lot of smart people in the world looking at 00:13:31.720 --> 00:13:34.980 it. But if you do and you don't want to do it 00:13:34.980 --> 00:13:37.279 and you say, I don't believe in it, that's the 00:13:37.279 --> 00:13:39.659 mechanical hammer example there, then you know, 00:13:39.740 --> 00:13:41.820 well. not going to last very long because people 00:13:41.820 --> 00:13:43.500 just might be willing to pay the extra level 00:13:43.500 --> 00:13:45.620 for the service when you're giving it a various 00:13:45.620 --> 00:13:49.879 service at a higher price. People have to deal 00:13:49.879 --> 00:13:52.879 with people that are annoying them. I believe 00:13:52.879 --> 00:13:54.539 there'll be a little bit of a room for that in 00:13:54.539 --> 00:13:57.299 the same way that we have coffee machines that 00:13:57.299 --> 00:14:00.340 make coffee in the exact same fashion every time 00:14:00.340 --> 00:14:02.889 and in theory is good coffee. but people still 00:14:02.889 --> 00:14:05.470 want that human interaction with a breeder manually 00:14:05.470 --> 00:14:06.789 making the coffee for them because it gives a 00:14:06.789 --> 00:14:09.129 bit more personality. I think you'll get the 00:14:09.129 --> 00:14:10.929 same thing in a lot of industries, but it will 00:14:10.929 --> 00:14:12.669 become a bit more of a niche boutique service 00:14:12.669 --> 00:14:14.769 where it's like you can pay premium prices to 00:14:14.769 --> 00:14:17.169 get a human doing the whole thing, or you can 00:14:17.169 --> 00:14:19.509 pay cheaper amounts to get an artificial intelligence 00:14:19.509 --> 00:14:24.009 to do the grunt work. Yeah. So for those businesses 00:14:24.009 --> 00:14:30.580 that are... It does. It does. There's a business 00:14:30.580 --> 00:14:33.080 owner listening and they're going well, we don't 00:14:33.080 --> 00:14:36.259 sift through data and we don't read a ton of 00:14:36.259 --> 00:14:40.860 paper. In fact, we're just we we do we're trade 00:14:40.860 --> 00:14:45.779 or You have a lot more hands -on sort of people. 00:14:45.799 --> 00:14:49.200 How can AI help them or how is it relevant to 00:14:49.200 --> 00:14:53.799 them? I Can give some examples but you know like 00:14:53.799 --> 00:14:58.000 just XYZ trade business let's say an electrician 00:14:58.000 --> 00:15:00.990 or how do we put this electrical circuit together. 00:15:02.049 --> 00:15:04.230 What's a layout that we can use for this house? 00:15:04.470 --> 00:15:06.049 Suggest a few different ones. Client would like 00:15:06.049 --> 00:15:07.809 this, this, this, this, this. It can pump that 00:15:07.809 --> 00:15:10.389 out automatically. Do a material takeoff for 00:15:10.389 --> 00:15:13.190 me based on these plans. AI can do that for them. 00:15:13.789 --> 00:15:15.950 So a lot of the things that sit there for a business 00:15:15.950 --> 00:15:18.049 owner that's, yeah, we're hands on the tools. 00:15:18.570 --> 00:15:20.470 Well, how do I do something? That's going to 00:15:20.470 --> 00:15:22.529 tell them straight away. Oh, but that's not going 00:15:22.529 --> 00:15:24.549 to work because of this, this, this. it's going 00:15:24.549 --> 00:15:26.669 to adjust the answer and say, well, try this. 00:15:26.730 --> 00:15:30.149 Have you tried this? What about this? And they're 00:15:30.149 --> 00:15:32.850 going to get that information very quickly, should 00:15:32.850 --> 00:15:35.230 speed them up, no end. But a lot of the admin 00:15:35.230 --> 00:15:37.549 work they do, they don't understand. It might 00:15:37.549 --> 00:15:39.889 just be how to do a Facebook post or something 00:15:39.889 --> 00:15:43.169 like that too, as a business owner. They don't 00:15:43.169 --> 00:15:45.370 understand it. Well, instead of spending three 00:15:45.370 --> 00:15:47.649 hours at night after the kids go to bed, they 00:15:47.649 --> 00:15:50.110 can just go, I want to do a Facebook post about 00:15:50.110 --> 00:15:53.059 this job today. What should I write? it'll give 00:15:53.059 --> 00:15:58.159 five suggestions, choose one. Yeah. Honestly, 00:15:58.759 --> 00:16:00.480 Rowan touched on a few points. I'd like to get 00:16:00.480 --> 00:16:03.460 into a bit more. You mentioned the idea of companies 00:16:03.460 --> 00:16:06.440 who don't have their own data. Firstly, I think 00:16:06.440 --> 00:16:09.840 every company has got data. People may not be 00:16:09.840 --> 00:16:11.519 aware of what that data is, where it sits, where 00:16:11.519 --> 00:16:13.480 it looks like and what you can do with it, but 00:16:13.480 --> 00:16:15.299 everyone will have some form. You'll have your 00:16:15.299 --> 00:16:17.360 employees data, you'll have past jobs, you'll 00:16:17.360 --> 00:16:20.340 have accounting and other things that will have 00:16:20.340 --> 00:16:22.620 great value potentially. Um, and the other thing 00:16:22.620 --> 00:16:26.320 is, um, as I mentioned, you don't need your own 00:16:26.320 --> 00:16:28.820 data anymore. Um, GPT is trained on pretty much 00:16:28.820 --> 00:16:31.220 the entirety of the internet. Uh, it can do things 00:16:31.220 --> 00:16:33.659 based on external information. So you can do 00:16:33.659 --> 00:16:36.419 marketing campaigns. You can ask it for information 00:16:36.419 --> 00:16:38.860 from other people who have faced similar situations. 00:16:38.980 --> 00:16:41.620 So if you're a mechanic with 50 years of experience, 00:16:41.679 --> 00:16:43.299 but someone pulls into the car you've never seen 00:16:43.299 --> 00:16:46.960 before and you're like, Oh, where's the pot for 00:16:46.960 --> 00:16:49.580 whatever job I'm doing. a mechanic you might 00:16:49.580 --> 00:16:52.159 be able to tell. But you can ask GPT, you can 00:16:52.159 --> 00:16:55.320 say, hey, where's the oil filter on this vehicle? 00:16:55.840 --> 00:16:57.779 And that's probably something a mechanic would 00:16:57.779 --> 00:16:59.779 already know. Obviously, it's a bit of a trite 00:16:59.779 --> 00:17:03.220 example. But with modern technology changing 00:17:03.220 --> 00:17:06.359 some of these old jobs so much, these days, auto 00:17:06.359 --> 00:17:09.019 electricians is an entire field because it's 00:17:09.019 --> 00:17:11.480 not just updating physical mechanical sections. 00:17:11.660 --> 00:17:14.000 They also have to do jobs to replace sensors 00:17:14.000 --> 00:17:19.059 and lights and computers that control the engine 00:17:19.059 --> 00:17:23.000 for efficiency, all of this stuff is new and 00:17:23.000 --> 00:17:25.339 cutting edge that people can now have a little 00:17:25.339 --> 00:17:27.779 bit more ready access to training materials to 00:17:27.779 --> 00:17:31.039 help and to external assistance. So you put that 00:17:31.039 --> 00:17:33.420 together with your internal corpus and you take 00:17:33.420 --> 00:17:36.119 information specific to your company. If you're 00:17:36.119 --> 00:17:38.940 an electrician or a security installer who has 00:17:38.940 --> 00:17:41.700 a host of sort of install manuals for your own 00:17:41.700 --> 00:17:45.039 specific devices, you can put those in that besides 00:17:45.039 --> 00:17:47.740 the internet. data and then you get tailored 00:17:47.740 --> 00:17:51.619 responses that focus on your specific area and 00:17:51.619 --> 00:17:54.680 they are sort of assisted by more external data. 00:17:54.700 --> 00:17:56.380 So if you don't have it specifically located 00:17:56.380 --> 00:17:59.539 in your manuals or your job history or your whatever, 00:18:00.140 --> 00:18:01.480 then we'll start to pull it in from the internet 00:18:01.480 --> 00:18:03.700 and ask other people and say, hey, you've never 00:18:03.700 --> 00:18:07.039 worked on this problem, but someone has. And 00:18:07.039 --> 00:18:08.859 that's important because we stand on the shoulders 00:18:08.859 --> 00:18:11.779 of giants. Everything has been done before by 00:18:11.779 --> 00:18:15.160 someone somewhere. and we can't know it all ourselves 00:18:15.160 --> 00:18:17.759 as an individual, but as a society, we have access 00:18:17.759 --> 00:18:20.160 to almost limitless information. We can access 00:18:20.160 --> 00:18:22.859 most of that through a very simple interface 00:18:22.859 --> 00:18:26.000 where you just ask this omniscient computer how 00:18:26.000 --> 00:18:29.200 something works. That raises, I guess, a good 00:18:29.200 --> 00:18:33.220 point about security and privacy. If information 00:18:33.220 --> 00:18:38.220 is so easy to access, I guess, where are boundaries 00:18:38.220 --> 00:18:41.720 drawn for privacy? Let's start with privacy. 00:18:43.779 --> 00:18:45.539 So there's a couple of points to touch on on 00:18:45.539 --> 00:18:47.799 that. I'll lead the way on this question if you 00:18:47.799 --> 00:18:50.960 don't mind, Ron. Essentially, at the moment, 00:18:51.279 --> 00:18:54.440 there is a series of questions about how we're 00:18:54.440 --> 00:18:56.680 going to handle our data. And this is actually 00:18:56.680 --> 00:18:58.859 a big cultural question at the moment with countries 00:18:58.859 --> 00:19:02.240 moving in different directions on it. So I'm 00:19:02.240 --> 00:19:05.119 sure we are all used to and fed up with those 00:19:05.119 --> 00:19:07.940 GDPR pop -ups every time you open a site now. 00:19:08.359 --> 00:19:12.460 shows you the cookies. Do you trust our site? 00:19:12.599 --> 00:19:14.420 Can we have your stuff and you've got to go? 00:19:16.240 --> 00:19:21.140 So that in full is a general data protection 00:19:21.140 --> 00:19:24.319 regulations, I believe is a full term for GDPR. 00:19:24.319 --> 00:19:26.599 That's a piece of European legislation that essentially 00:19:26.599 --> 00:19:29.900 says that data belongs to individuals. Your data 00:19:29.900 --> 00:19:32.299 is yours. It's a part of you. You have inherent 00:19:32.299 --> 00:19:35.079 sovereignty over it and you should be able to 00:19:35.079 --> 00:19:37.160 track it. and understand where it is at all times. 00:19:37.160 --> 00:19:39.180 You should be able to remove it and you should 00:19:39.180 --> 00:19:42.079 be able to sort of manage all of your information 00:19:42.079 --> 00:19:44.859 yourself. So basically now, even if you're not 00:19:44.859 --> 00:19:46.819 in Europe, if you're a bank in Australia who's 00:19:46.819 --> 00:19:49.380 dealing with European customers, you're responsible 00:19:49.380 --> 00:19:51.519 for building systems that let this traceability 00:19:51.519 --> 00:19:53.980 of data go from account creation all the way 00:19:53.980 --> 00:19:57.039 to removal. And that, in my opinion, is great. 00:19:57.240 --> 00:20:01.480 I believe that data is inherently yours. Other 00:20:01.480 --> 00:20:03.259 countries like America are moving the opposite 00:20:03.259 --> 00:20:05.440 direction where they're saying that If it is 00:20:05.440 --> 00:20:07.640 in the public realm, essentially it's a free 00:20:07.640 --> 00:20:09.759 market, you can do what you want. So if you have 00:20:09.759 --> 00:20:11.420 access to someone's data, they've given it to 00:20:11.420 --> 00:20:13.559 you, it's now your property. So companies over 00:20:13.559 --> 00:20:15.859 there have a little bit more leeway with simply 00:20:15.859 --> 00:20:18.200 holding data. If you say to them, hey, I don't 00:20:18.200 --> 00:20:19.500 want you to have this data anymore. They say, 00:20:19.920 --> 00:20:23.019 well, too bad. That's mine. Companies are obviously 00:20:23.019 --> 00:20:25.180 making ethical decisions about that and individual 00:20:25.180 --> 00:20:27.119 companies are going different directions on it. 00:20:27.839 --> 00:20:30.119 But it does mean as users, we have to start asking 00:20:30.119 --> 00:20:32.259 questions about who do we trust with our data 00:20:32.259 --> 00:20:36.450 and what do we want to do to protect it. A lot 00:20:36.450 --> 00:20:39.289 of that is also enforced by laws and regulations. 00:20:39.970 --> 00:20:42.029 So you might have limits on what you're allowed 00:20:42.029 --> 00:20:45.049 to do with regards to your data crossing state 00:20:45.049 --> 00:20:47.269 or country borders. You might have responsibilities 00:20:47.269 --> 00:20:49.450 to maintain private information, particularly 00:20:49.450 --> 00:20:51.730 around things like health, banking, some of the 00:20:51.730 --> 00:20:55.430 more sort of sensitive areas may need to be kept 00:20:55.430 --> 00:21:00.410 inside of Australia. But those are all sort of 00:21:00.410 --> 00:21:02.109 questions that are evolving at the moment because 00:21:02.279 --> 00:21:04.200 it's new to society and we need to build up those 00:21:04.200 --> 00:21:08.759 frameworks. From an ethical perspective, it also 00:21:08.759 --> 00:21:11.500 raises questions about how the data is used by 00:21:11.500 --> 00:21:13.579 AI and where it's sourced from. Just because 00:21:13.579 --> 00:21:15.339 it's on the internet and is ready for public 00:21:15.339 --> 00:21:17.720 consumption doesn't necessarily mean it should 00:21:17.720 --> 00:21:22.619 be used by AI. There are posts on Tumblr written 00:21:22.619 --> 00:21:24.799 by individuals who put in creative thought and 00:21:24.799 --> 00:21:28.859 effort. Should that be available to generate 00:21:28.859 --> 00:21:33.420 new content that people may charge for? So, Dali 00:21:33.420 --> 00:21:37.140 is a good example. At the moment, say, video 00:21:37.140 --> 00:21:39.980 game industries, right, we can now utilize things 00:21:39.980 --> 00:21:42.279 like Dali to generate character models that we 00:21:42.279 --> 00:21:44.079 can use in our video games that we then sell 00:21:44.079 --> 00:21:47.240 and make money. But that means that artists who 00:21:47.240 --> 00:21:49.480 are already somewhat disenfranchised with regards 00:21:49.480 --> 00:21:51.579 to being able to get paid for their work are 00:21:51.579 --> 00:21:53.599 now getting put into a tighter quarter where 00:21:53.599 --> 00:21:57.640 the few sections where they are employable or 00:21:57.640 --> 00:21:59.299 are employed actively at the moment and earning 00:21:59.299 --> 00:22:01.559 money, they're going to start getting pushed 00:22:01.559 --> 00:22:03.980 to the fringes of, because why pay an artist 00:22:03.980 --> 00:22:06.400 when you can get a robot? It's an interesting 00:22:06.400 --> 00:22:09.339 one because it's a little bit like, they references 00:22:09.339 --> 00:22:11.779 back to the mechanical hammer, but just in an 00:22:11.779 --> 00:22:13.799 artistic term. So it's like, and we do the same 00:22:13.799 --> 00:22:15.900 thing all day. Um, but then an artist, you know, 00:22:16.119 --> 00:22:19.240 like creative all day. So like, I was talking 00:22:19.240 --> 00:22:22.240 to someone about this, um, recently and they 00:22:22.240 --> 00:22:27.380 were a coder, um, and. apparently pretty good 00:22:27.380 --> 00:22:29.859 and they're like I don't really mind if anyone 00:22:29.859 --> 00:22:32.259 gets my code that I've done in the past because 00:22:32.259 --> 00:22:34.039 I always do better than what someone will do 00:22:34.039 --> 00:22:37.839 it anyway and you know it's actually probably 00:22:37.839 --> 00:22:40.599 if someone gets it and changes it or brings the 00:22:40.599 --> 00:22:42.140 level up then you know I'm going to do greater 00:22:42.140 --> 00:22:45.480 things in the future and then like so Dali I 00:22:45.480 --> 00:22:48.039 think we spoke about this Keone and yeah you 00:22:48.039 --> 00:22:50.759 mentioned the the artistic work getting taken 00:22:50.960 --> 00:22:53.299 Like, yeah, well, 100 % it is. It's going, well, 00:22:53.880 --> 00:22:57.119 here's things that people have done before. It's 00:22:57.119 --> 00:23:00.559 using that to generate new things. But then in 00:23:00.559 --> 00:23:02.259 some regards, like artists are doing that to 00:23:02.259 --> 00:23:03.839 some degree anyway, they learn from someone, 00:23:04.039 --> 00:23:06.200 they learn techniques, and then they form their 00:23:06.200 --> 00:23:09.839 own system or interpretations and go from there. 00:23:10.440 --> 00:23:14.519 And I feel like, do you think it's 100 % we don't 00:23:14.519 --> 00:23:17.519 want to be using people's material that should 00:23:17.519 --> 00:23:20.609 be paid for? for AI for free use for companies 00:23:20.609 --> 00:23:24.049 profit off. But it's also a tool that artists 00:23:24.049 --> 00:23:28.069 could use to do better work or, you know, speed 00:23:28.069 --> 00:23:30.190 up the creative process. Like it's that writer's 00:23:30.190 --> 00:23:34.410 block kind of thing, get people started. That's, 00:23:34.470 --> 00:23:36.230 I mean, you're right. Like it's not just going 00:23:36.230 --> 00:23:39.289 to improve productivity in sort of more traditional 00:23:39.289 --> 00:23:41.529 industry that could also help artists as well. 00:23:42.609 --> 00:23:46.210 The typical sort of copyright definition involves 00:23:46.210 --> 00:23:49.539 clauses about significant improvement. If you 00:23:49.539 --> 00:23:52.000 take an idea and you make a large improvement 00:23:52.000 --> 00:23:54.039 to it, it is no longer copyright infringement 00:23:54.039 --> 00:23:58.099 because you've added value. And again, that's 00:23:58.099 --> 00:23:59.819 an interesting question, right? If an artist 00:23:59.819 --> 00:24:02.740 consumes several musical records, uses it as 00:24:02.740 --> 00:24:04.640 inspiration, and then writes their own album, 00:24:05.240 --> 00:24:07.720 that is essentially sourcing other people's data, 00:24:08.839 --> 00:24:11.299 is there a difference between a robot doing that 00:24:11.299 --> 00:24:14.900 and a human doing that? These are questions we 00:24:14.900 --> 00:24:18.039 have to answer. I think a lot of it is about 00:24:18.039 --> 00:24:20.619 impact on society and how we handle those, obviously. 00:24:22.339 --> 00:24:25.319 But it is a brave new world to see how these 00:24:25.319 --> 00:24:29.000 things will unfold. I think ideally, again, data 00:24:29.000 --> 00:24:32.000 belongs to people, I believe, with stuff like 00:24:32.000 --> 00:24:34.980 borrowing artworks. I'm not super against it. 00:24:34.980 --> 00:24:37.380 I just think we should be focusing really quickly 00:24:37.380 --> 00:24:41.359 on a way to monetize it for people. If an AI 00:24:41.359 --> 00:24:43.759 model, for example, and it's very hard to trace, 00:24:43.779 --> 00:24:48.569 I'll get into black box AI in a moment, But if 00:24:48.569 --> 00:24:51.670 an image is generated by Dali that is inspired 00:24:51.670 --> 00:24:55.150 by an artist's previous work, ideally what we 00:24:55.150 --> 00:24:57.990 do is simply give that artist a cut of the profit. 00:24:58.150 --> 00:25:02.109 If that work is watermarked and used in a triple 00:25:02.109 --> 00:25:05.109 A game that makes billions of dollars, and some 00:25:05.109 --> 00:25:07.109 of that, just a little bit of it, came from some 00:25:07.109 --> 00:25:10.450 person's private work, it would be beautiful 00:25:10.450 --> 00:25:11.730 if we could trace it all the way back and just 00:25:11.730 --> 00:25:14.200 go, hey, mate. Here's a couple of grand that 00:25:14.200 --> 00:25:16.700 you earned by doing this work in your original 00:25:16.700 --> 00:25:20.140 artwork. I don't believe anybody, I don't believe 00:25:20.140 --> 00:25:22.519 any major companies and I don't know if any individuals 00:25:22.519 --> 00:25:24.960 are really kind of looking into that. I'm not 00:25:24.960 --> 00:25:27.579 sure if it would be very easy to do or if there's 00:25:27.579 --> 00:25:30.019 much inclination to it, but from a moral perspective, 00:25:30.019 --> 00:25:33.940 that would be the ideal outcome in my mind. But 00:25:33.940 --> 00:25:36.259 yeah, Z, going back to just the ethics of the 00:25:36.259 --> 00:25:38.460 whole thing, it's there's a lot of stuff out 00:25:38.460 --> 00:25:41.660 there. And, you know, I've read a lot of books 00:25:41.660 --> 00:25:44.740 and attended a lot of training seminars through 00:25:44.740 --> 00:25:48.140 the years. And now instead of reading books, 00:25:48.180 --> 00:25:51.720 I just asked the AI, you know, I want this information 00:25:51.720 --> 00:25:55.519 from this person's perspective. Can you please 00:25:55.519 --> 00:25:58.450 tell me what you know? blah, blah, blah. And 00:25:58.450 --> 00:26:00.470 it just puts it right in front of me. So it's 00:26:00.470 --> 00:26:04.910 acting as my librarian, really. And so that's 00:26:04.910 --> 00:26:07.089 stopping me from having to read books or buy 00:26:07.089 --> 00:26:09.309 books, definitely using someone else's thing. 00:26:09.390 --> 00:26:12.710 It is referencing them. But for most authors, 00:26:12.910 --> 00:26:15.289 et cetera, that they put that information in 00:26:15.289 --> 00:26:17.230 the public domain, the book's just a sort of 00:26:17.230 --> 00:26:20.549 central source for it. So we've talked about 00:26:20.549 --> 00:26:24.329 what it is, how it's helping and touched on the 00:26:24.329 --> 00:26:26.549 ethics. Can we just talk a little bit more about 00:26:26.549 --> 00:26:29.769 security and maybe more specifically confidentiality 00:26:29.769 --> 00:26:36.190 of information? Yeah, certainly. So as I say, 00:26:36.289 --> 00:26:37.910 security is a passion of mine. There's one I'm 00:26:37.910 --> 00:26:39.789 going to have to check myself to not get too 00:26:39.789 --> 00:26:43.210 carried away on. There is a host of security 00:26:43.210 --> 00:26:47.660 things coming out at the moment. There's Books 00:26:47.660 --> 00:26:50.299 to be written on this topic and I'm actually 00:26:50.299 --> 00:26:53.480 working on a blog post at the moment To publish 00:26:53.480 --> 00:26:55.180 on our website that will hopefully give you a 00:26:55.180 --> 00:26:57.660 lot more detail than what we can go into here 00:26:57.660 --> 00:27:00.299 But some things to consider I mentioned earlier 00:27:00.299 --> 00:27:03.240 where you store your data At the moment, there 00:27:03.240 --> 00:27:05.380 are a large number of private companies which 00:27:05.380 --> 00:27:09.859 you can approach to hold your data for you It 00:27:09.859 --> 00:27:12.220 is unfortunately a bit of a tedious process, 00:27:12.220 --> 00:27:16.109 but I would encourage you to read their data 00:27:16.109 --> 00:27:18.509 privacy statements. Every company should have 00:27:18.509 --> 00:27:20.410 one. It should be readily accessible. If it's 00:27:20.410 --> 00:27:22.450 not, I would not trust that company right off 00:27:22.450 --> 00:27:24.789 the bat. If you read through it, a lot of them 00:27:24.789 --> 00:27:26.670 will have information about how they use it. 00:27:26.730 --> 00:27:29.390 Some potentially problematic things with AI in 00:27:29.390 --> 00:27:31.930 particular are using your data to train their 00:27:31.930 --> 00:27:35.069 models to make them better. Is that something 00:27:35.069 --> 00:27:37.569 you want to contribute to? There's also concerns 00:27:37.569 --> 00:27:40.329 about advertisement and tracking. If they have 00:27:40.329 --> 00:27:42.769 access to your data, they may use that to target 00:27:42.769 --> 00:27:45.559 your business with ads that say, hey, you know, 00:27:45.799 --> 00:27:47.380 we know the stuff about you, would you like to 00:27:47.380 --> 00:27:49.960 buy our product? Again, may not be the worst 00:27:49.960 --> 00:27:51.839 thing. Personally, I feel that if I'm going to 00:27:51.839 --> 00:27:54.440 have to deal with ads anyway, I'd rather than 00:27:54.440 --> 00:27:56.700 be something I might be interested in, but that's 00:27:56.700 --> 00:28:00.140 obviously a very personal question. So the practicalities 00:28:00.140 --> 00:28:03.240 of security come from past just who you trust 00:28:03.240 --> 00:28:05.500 your data with how you protect it once you've 00:28:05.500 --> 00:28:08.059 stored it somewhere. Again, there's a lot of 00:28:08.059 --> 00:28:10.960 third parties who will help you with this. Everyone 00:28:10.960 --> 00:28:13.710 talks about the cloud. And this is typically 00:28:13.710 --> 00:28:15.630 where we do store our data these days. If you're 00:28:15.630 --> 00:28:19.609 using OneDrive, Office, Outlook, a variety of 00:28:19.609 --> 00:28:22.289 other products that will all be stored on someone 00:28:22.289 --> 00:28:25.130 else's computer. Clouds have what's called a 00:28:25.130 --> 00:28:27.950 shared security model, wherein as an end user, 00:28:28.109 --> 00:28:31.210 you are responsible for some parts and they're 00:28:31.210 --> 00:28:34.150 responsible for other parts. This responsibility 00:28:34.150 --> 00:28:38.529 for you tends to reduce as you move towards extra 00:28:38.529 --> 00:28:42.319 levels of provisioned by the company. So there's 00:28:42.319 --> 00:28:45.299 a bunch of things like infrastructure and then 00:28:45.299 --> 00:28:47.480 product. And then one of the more common ones, 00:28:47.720 --> 00:28:49.599 which is the example I listed before, is software 00:28:49.599 --> 00:28:53.559 as a service wherein the company basically controls 00:28:53.559 --> 00:28:56.680 everything about where the data is stored and 00:28:56.680 --> 00:28:58.359 they take a lot more responsibility for therefore 00:28:58.359 --> 00:29:01.660 securing it. But it is important to note that 00:29:01.660 --> 00:29:03.680 according to most of our modern legislation, 00:29:04.720 --> 00:29:08.000 the person ultimately responsible for data is 00:29:08.000 --> 00:29:11.789 you, the company. If you Take people's personal 00:29:11.789 --> 00:29:14.009 information and store it somewhere on the cloud 00:29:14.009 --> 00:29:17.150 and that gets breached. Even if that's 100 % 00:29:17.150 --> 00:29:19.690 the providers fault, you are still responsible 00:29:19.690 --> 00:29:23.509 for that data leak. And then on top of that, 00:29:23.529 --> 00:29:25.750 you have to be worried about how you've set up 00:29:25.750 --> 00:29:28.410 that data. So if you are keeping all your information 00:29:28.410 --> 00:29:30.809 in what's called a public bucket, which basically 00:29:30.809 --> 00:29:33.690 just means anyone on the internet can read it, 00:29:33.769 --> 00:29:36.190 then obviously you've got a very secure, very 00:29:36.190 --> 00:29:38.829 poor security posture and you will have that 00:29:38.829 --> 00:29:42.740 information. led by someone and distributed if 00:29:42.740 --> 00:29:45.640 they want. Are you referring to CRMs and those 00:29:45.640 --> 00:29:51.019 sort of things? Is that an application? So, yeah, 00:29:51.740 --> 00:29:55.660 so applications are basically any, most any application 00:29:55.660 --> 00:29:58.000 at the moment will store it. Anywhere you put 00:29:58.000 --> 00:30:02.619 stuff. Yeah. And so you hear all that, sorry, 00:30:02.859 --> 00:30:06.309 go on. Yes, so like the data going in from your 00:30:06.309 --> 00:30:08.869 business, just translating some of that, I guess, 00:30:08.890 --> 00:30:11.490 is that, you know, if you had a notepad at a 00:30:11.490 --> 00:30:14.089 work diary that you carry around with you, that 00:30:14.089 --> 00:30:16.890 goes missing, the data is lost. So if you're 00:30:16.890 --> 00:30:19.250 putting that in a, whether it's your job management 00:30:19.250 --> 00:30:22.529 system, your CRM system, it's going into your 00:30:22.529 --> 00:30:24.529 emails, you're just sending emails to and from, 00:30:24.529 --> 00:30:26.470 you know, internally or externally, that's all 00:30:26.470 --> 00:30:30.329 data. And then I guess when we're talking about 00:30:30.329 --> 00:30:32.329 AI, we're bringing that back to, okay, we're 00:30:32.329 --> 00:30:34.390 using all these cool new gadgets, and then everyone 00:30:34.390 --> 00:30:36.069 in your organization is using these cool new 00:30:36.069 --> 00:30:38.670 gadgets, but then if they're going, hey, we've 00:30:38.670 --> 00:30:42.470 got this client called Joe Smith, Joe Smith owes 00:30:42.470 --> 00:30:45.750 $50 million and blah, blah, blah, blah, blah, 00:30:45.890 --> 00:30:46.349 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:46.349 --> 00:30:46.450 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:46.450 --> 00:30:46.450 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:46.450 --> 00:30:46.470 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:46.470 --> 00:30:46.470 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:46.470 --> 00:30:46.529 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:46.529 --> 00:30:46.769 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:46.769 --> 00:30:46.809 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:46.809 --> 00:30:46.910 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:46.910 --> 00:30:46.930 blah, blah, blah, blah, blah, blah, blah, blah, 00:30:47.150 --> 00:30:52.380 blah, blah, blah, blah, blah, blah, You know 00:30:52.380 --> 00:30:54.640 breaching confidentiality. There's a lot of other 00:30:54.640 --> 00:30:56.559 things that you know, we don't really know what's 00:30:56.559 --> 00:30:58.740 going on at the moment So it's kind of like at 00:30:58.740 --> 00:31:01.140 the moment the the date of recording. It's it's 00:31:01.140 --> 00:31:03.980 the Wild West So use definitely a lot of benefits, 00:31:04.019 --> 00:31:06.799 but and what Karen is saying is that you've got 00:31:06.799 --> 00:31:12.559 a responsibility to Hold data securely and then 00:31:12.559 --> 00:31:14.160 also your business will have a reputation around 00:31:14.160 --> 00:31:16.299 that too So you want to be you want to be different? 00:31:16.299 --> 00:31:17.980 I want to be careful and have some understanding 00:31:17.980 --> 00:31:20.420 of what's going on and who you're using and where 00:31:20.420 --> 00:31:24.220 it's going And on that front, there are some 00:31:24.220 --> 00:31:26.079 existing legislations, but most of them are focused 00:31:26.079 --> 00:31:28.779 around specific industries. There's things like 00:31:28.779 --> 00:31:32.160 HIPAA, which is the health information. Some 00:31:32.160 --> 00:31:33.619 other words that I don't remember right now, 00:31:33.619 --> 00:31:36.019 which essentially dictates how you have to control 00:31:36.019 --> 00:31:38.579 patients' medical information. That I believe 00:31:38.579 --> 00:31:40.680 is an American law, but it tends to apply basically 00:31:40.680 --> 00:31:43.440 internationally. At the moment, some exciting 00:31:43.440 --> 00:31:45.900 new content coming out from Australia is called 00:31:45.900 --> 00:31:48.720 the CDR, which is the Consumer Data Rights. We're 00:31:48.720 --> 00:31:53.089 currently setting up systems, about making restrictions 00:31:53.089 --> 00:31:55.589 on how data is shared between members of an industry. 00:31:56.029 --> 00:31:58.029 So major banks may want access to other banks' 00:31:58.509 --> 00:32:01.990 data to do their own modeling. At the moment, 00:32:02.069 --> 00:32:03.710 we're rolling out industry by industry, and it 00:32:03.710 --> 00:32:07.210 is again focused at major vendors. But eventually 00:32:07.210 --> 00:32:09.789 that will start to affect small to medium business 00:32:09.789 --> 00:32:11.569 as well. So it's good to get an awareness of 00:32:11.569 --> 00:32:13.630 it early, get some advice on it, and sort of 00:32:13.630 --> 00:32:15.769 start to prepare for that so you don't end up 00:32:15.980 --> 00:32:18.519 with large jobs that you have to do with very 00:32:18.519 --> 00:32:20.720 short timeframes if that legislation does start 00:32:20.720 --> 00:32:24.059 to apply to your company. Cool. Yeah, I guess 00:32:24.059 --> 00:32:27.839 that leans pretty well into wrapping up where 00:32:27.839 --> 00:32:32.339 we just talk about the increasing adoption of 00:32:32.339 --> 00:32:36.359 AI in businesses now, because it's ever evolving 00:32:36.359 --> 00:32:43.420 and always changing. Where can we find information? 00:32:44.120 --> 00:32:46.720 or where can business owners find information 00:32:46.720 --> 00:32:49.819 when it comes to preparing themselves or how 00:32:49.819 --> 00:32:56.319 best to use it or just information on AI? Well, 00:32:56.400 --> 00:32:59.400 I think the most obvious thing from this discussion 00:32:59.400 --> 00:33:03.460 is ask the AI and trust that the AI tells you 00:33:03.460 --> 00:33:07.200 how to use itself properly, which it seems to 00:33:07.200 --> 00:33:12.450 be able to. But for people, we will have a post 00:33:12.450 --> 00:33:15.109 on our website just with all the latest and greatest 00:33:15.109 --> 00:33:17.829 when it comes to AI. It's evolving rapidly. So 00:33:17.829 --> 00:33:19.809 best to reference that and that will be kept 00:33:19.809 --> 00:33:22.769 up to date with cool things that you can look 00:33:22.769 --> 00:33:25.849 to and use. But it's a very exciting time as 00:33:25.849 --> 00:33:28.130 there's lots of changes. It's really quick and 00:33:28.130 --> 00:33:30.690 it's definitely very beneficial for consumers 00:33:30.690 --> 00:33:35.609 and business owners. So yeah, as Roman says, 00:33:36.170 --> 00:33:38.230 there's a lot of novel technologies coming out. 00:33:38.400 --> 00:33:40.980 I won't get into details, specific ones, because 00:33:40.980 --> 00:33:43.119 in the very new area, some will be defunct by 00:33:43.119 --> 00:33:46.039 tomorrow. But it's important to sort of note 00:33:46.039 --> 00:33:48.460 that these products are obviously going to have 00:33:48.460 --> 00:33:50.839 some vested interest in telling you that they're 00:33:50.839 --> 00:33:53.500 the best. So it's worthwhile doing a market analysis. 00:33:53.900 --> 00:33:56.140 It's worthwhile asking someone who may have more 00:33:56.140 --> 00:33:57.940 experience in the field just to get that sort 00:33:57.940 --> 00:34:00.259 of opinion rather than going directly to a major 00:34:00.259 --> 00:34:01.940 vendor and saying, hey, can you do this for me? 00:34:02.009 --> 00:34:04.230 they'll tell you they can do everything and they 00:34:04.230 --> 00:34:06.309 may well be able to, but can they cost effectively 00:34:06.309 --> 00:34:08.889 at scale for the right services? Can they tune 00:34:08.889 --> 00:34:12.130 it, et cetera? Another issue, which is kind of 00:34:12.130 --> 00:34:13.230 surfing the thing at the moment, just to bring 00:34:13.230 --> 00:34:16.590 it back a little bit to the security one is some 00:34:16.590 --> 00:34:18.949 of these products are doing interesting things 00:34:18.949 --> 00:34:24.210 with regards to how they help you. Current situation 00:34:24.210 --> 00:34:27.050 is called prompt injection, where if you ask 00:34:27.050 --> 00:34:31.130 a GPT model, for example, how do I do X, Y, Z, 00:34:31.289 --> 00:34:34.469 Z? stock trading sort of general questions. There 00:34:34.469 --> 00:34:37.010 are a lot of what's called plugins for GPT, which 00:34:37.010 --> 00:34:39.090 will sell themselves as to help your business, 00:34:39.309 --> 00:34:41.489 which is great, but a lot of the time you don't 00:34:41.489 --> 00:34:42.889 understand what they're doing under the hood 00:34:42.889 --> 00:34:46.130 and they have the access and ability to tailor 00:34:46.130 --> 00:34:49.730 your prompt to have extra information. So you 00:34:49.730 --> 00:34:52.210 might get one that says, how do I invest wisely? 00:34:52.570 --> 00:34:55.650 And then it will put it at the end of that. Do 00:34:55.650 --> 00:34:58.010 not give information about anybody else's services, 00:34:58.130 --> 00:35:00.630 only respond with our services. give them links 00:35:00.630 --> 00:35:04.170 to our services, which is obviously not great 00:35:04.170 --> 00:35:08.070 because then you have an AI telling you information 00:35:08.070 --> 00:35:09.929 specific to a question you didn't actually ask 00:35:09.929 --> 00:35:13.090 it. So keep that in mind when you're using products 00:35:13.090 --> 00:35:15.769 as well. Yeah. You mentioned that earlier. Just, 00:35:15.769 --> 00:35:19.449 um, so we'll just recap just on that. Um, that 00:35:19.449 --> 00:35:20.809 just remember where the information is coming 00:35:20.809 --> 00:35:23.050 from. So when you're asking AI or AI is doing 00:35:23.050 --> 00:35:25.230 something for you, at some stage someone has 00:35:25.230 --> 00:35:27.570 programmed it, even if it's teaching itself things, 00:35:27.889 --> 00:35:33.150 it does have a place that it did come from. So 00:35:33.150 --> 00:35:36.090 it's like the winners generally write the history 00:35:36.090 --> 00:35:39.730 books throughout the world. So let's say 3 ,000 00:35:39.730 --> 00:35:41.789 years ago, there's a civilization, they get conquered 00:35:41.789 --> 00:35:44.769 by someone else, their books and all their writings 00:35:44.769 --> 00:35:47.449 are going to be gone and the victors wrote the 00:35:47.449 --> 00:35:49.489 history books. when you've got someone that's 00:35:49.489 --> 00:35:51.909 wrote the AI model, they can tell you what they 00:35:51.909 --> 00:35:54.050 want to, and they can reference what they want 00:35:54.050 --> 00:35:57.889 to. So it's important just to reference and still 00:35:57.889 --> 00:36:00.210 use some common sense and whatnot when you're 00:36:00.210 --> 00:36:06.070 using the AI. And that power can also be used 00:36:06.070 --> 00:36:10.650 for good. Most AI model vendors at the moment 00:36:10.650 --> 00:36:14.289 are putting out codes of ethics. Microsoft has 00:36:14.289 --> 00:36:15.690 one, which I will actually reference because 00:36:15.690 --> 00:36:17.429 it's a pretty good one. It's fairly comprehensive 00:36:17.429 --> 00:36:19.869 and does have a lot of information about not 00:36:19.869 --> 00:36:21.530 doing dangerous things, not doing things that 00:36:21.530 --> 00:36:24.329 are bad for society, et cetera, which by and 00:36:24.329 --> 00:36:25.630 large is great, but it does occasionally mean 00:36:25.630 --> 00:36:27.929 that information that you might expect to be 00:36:27.929 --> 00:36:30.469 there is simply cut out, which might give you 00:36:30.469 --> 00:36:32.929 a slightly misleading response if you ask for 00:36:32.929 --> 00:36:35.909 questions about like, how do I do X? If the model 00:36:35.909 --> 00:36:37.849 considers one of the options dangerous, they 00:36:37.849 --> 00:36:40.099 may not respond with it. And then you may miss 00:36:40.099 --> 00:36:41.840 out on something which you consider not to be 00:36:41.840 --> 00:36:44.500 dangerous. Because at the end of the day, those 00:36:44.500 --> 00:36:46.639 decisions are being made without context. And 00:36:46.639 --> 00:36:49.079 so maybe in your specific area, it's okay to 00:36:49.079 --> 00:36:51.739 do something that as a general rule for society 00:36:51.739 --> 00:36:53.500 is not a great idea. And therefore, it's just 00:36:53.500 --> 00:36:56.219 not included in that response. Yeah, or vice 00:36:56.219 --> 00:37:02.119 versa. Or vice versa. So we'll keep up to date 00:37:02.119 --> 00:37:05.719 on our website and give tools and resources when 00:37:05.719 --> 00:37:09.760 it comes to AI. We'll keep it as up to date as 00:37:09.760 --> 00:37:13.280 possible. But, you know, with the changing landscape, 00:37:13.760 --> 00:37:16.059 so many things are going to change and the way 00:37:16.059 --> 00:37:18.380 we apply it and the tools that will be available 00:37:18.380 --> 00:37:22.280 will be very different to what they are as we 00:37:22.280 --> 00:37:25.340 do this podcast right now. But we'll have the 00:37:25.340 --> 00:37:29.639 resources on our website. On our articles and 00:37:29.639 --> 00:37:31.139 also anything you read on the Internet, it is 00:37:31.139 --> 00:37:32.699 worth checking the date that it was published 00:37:32.699 --> 00:37:34.960 as well. If you read something which is three 00:37:34.960 --> 00:37:38.210 weeks. post, it will potentially be completely 00:37:38.210 --> 00:37:40.869 inaccurate because it's moving so quick. No, 00:37:41.090 --> 00:37:45.710 but to find those resources head to www .businessabundance 00:37:45.710 --> 00:37:49.230 .online and you will find it all under the knowledge 00:37:49.230 --> 00:37:53.710 section. Thanks for joining us Keoni and thanks 00:37:53.710 --> 00:37:56.610 again Rowan. We'll see you in the next podcast. 00:37:58.789 --> 00:37:59.269 See you next time.