WEBVTT

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I think I had about four years of experience

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in psychiatric nursing before I applied for my

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doctorate, and I ended up going to Rush University.

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When was the first time you had the thought,

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like, oh, maybe I would want to start my own

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private practice? Do you remember that moment?

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I knew I wanted to get good experience. Working

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in community mental health, I got to see everything.

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I was in the medication -assisted treatment program,

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so I worked a lot with dual diagnosis and serious

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mental illness. So I really got a good, strong

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foundation. I think if you are like a solo provider

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and if that's kind of easy for you, that might

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be a good fit. I wanted to learn everything about

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the business before I like delegated it out to

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somebody else. So I learned how to do the credentialing

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and then I kind of just chose that I was going

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to do billing on my own for one insurance payer.

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There's probably a lot of local networking events

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that people are missing out on. So being consistent

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with that, seeing how you can help other people's

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practices too. Welcome to No Prior Auth. I'm

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super excited about our guest today, Dr. Kaylee

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Lenzicki. She is a psychiatric nurse practitioner

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who has built and scaled a group practice that

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is in Colorado and Illinois, and she's done it

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while having four children. So that's pretty

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incredible. She had two of the children as she

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was building this. amazing practice that she's

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built. So we're going to get to know her a little

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bit more today and find out how she did it. One

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fun fact for you guys is that Kaylee and I used

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to work together back in the day in college.

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Not in nursing, not in nursing. Something else.

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Yeah. Yep. And so that's pretty, pretty funny

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that we kind of like reconnected and it was in

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Beaver Creek, Ohio. So it's a small world. Yes.

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Where, where did we work? Worked at the buckle.

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We did. I think we spent all of our paycheck

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back at the buckle on jeans, essentially. Yeah.

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Yeah. Yeah. Well, we did with the Miss Me's and

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the gem jeans and the affliction tees. There

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was a lot going on that season of our life. Absolutely.

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So it's pretty cool to see how far we have both

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come. And yeah, I just really can't wait to.

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dive in and let you guys get to know Kaylee a

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little bit more because she is pretty incredible.

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So thank you for being here, Kaylee. Absolutely.

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Thanks for having me. Happy to talk about my

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journey. Awesome. So tell me a little bit about

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when you knew you wanted to be a psychiatric

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nurse practitioner, if you don't mind. Yeah,

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I think it took me a while to get there. So you

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and I went to college. We had a brief overlap

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for a little bit. I was initially in the nursing

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program. I planned to graduate a little bit early.

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There was a mix up with how they had scheduled

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my classes. So I was going to end up needing

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to stay longer than I initially anticipated.

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I fell in love with my Gen Psych class, just

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found it completely fascinating, that side of

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people. So I switched and I actually got a psychology

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degree from Cedarville initially. And then, yeah,

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I did. So I figured out I could do. I could get

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a psychology degree and then I could go do an

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accelerated nursing program and get both degrees

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in the same amount of time it was going to take

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me to get my nursing degree at Cedarville. So

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that's what I did. Got my psychology degree and

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then I moved to Chicago and I did an accelerated

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nursing program at Loyola University. After that,

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I guess with my background, kind of with my psych

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degree and nursing degree, my first job that

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was offered was at an inpatient psychiatric unit

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in Chicago. And that was a great introduction

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into psychiatric nursing. I have vivid memories

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that first year of working on a psychiatric unit.

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Loved doing it. Really enjoyed working with my

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patients. Got to see a lot. Got incredible experience.

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Worked at a couple of different hospitals doing

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inpatient psychiatric nursing. Also would float

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to the detox units as well. Then I kind of started

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branching out and I got connected with... an

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outpatient specialty mood disorder clinic where

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they did transcranial magnetic stimulation. We

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also did some clinical research on site as well.

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So I did a little bit of outpatient, inpatient

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at the same time, and just working really closely

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with the psychiatrist who owned the practice.

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I really wanted to become a psychiatric mental

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health nurse practitioner. I think I had about

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four years of experience in psychiatric nursing

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before I applied for my doctorate, and I ended

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up going to Rush University. So incredible school,

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really fantastic. I felt like I got an amazing

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education. The professors there were amazing.

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I know I hear a lot about a lot of students these

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days having a hard time finding preceptors. Rush

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was amazing, just setting it all up with that.

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And my preceptor was great. I got to stay with

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him for an entire year, experience at all levels

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of care. And I just felt like that really ready

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to kind of enter in the nursing world as a prescriber

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after that. So that was in 2017 that I graduated.

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And my husband and I at the time, we have been

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traveling a lot to Colorado. We really loved

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the mountains, the nature out here. Really felt

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like that was the state that we kind of wanted

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to start a family. raise a family. And so that's

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when we made the move, you know, not really knowing

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anyone out here much at all. And we settled down

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in Fort Collins, Colorado. I interviewed with

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a couple of different places, but ended up at

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a community mental health center, North Range

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Behavioral Health in Greeley. It's about 45 minutes

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away from here. And it was the best decision

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as a new grad. Yes, it was probably lower paying

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than a lot of the other jobs, but The experience

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that I got and the mentorship that I got was

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amazing. Dan France, who was my mentor, was amazing.

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He actually, we actually just celebrated his

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retirement this past weekend after 52 years in

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nursing. So he's incredible. He's gotten a Florence

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Nightingale award for his work. He was just absolutely

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amazing. So I kind of told him like, he's kind

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of partially to blame for all of this that's

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happened right now with the practice. Yeah. Really,

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really wonderful mentor. So. Yeah, very, very

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grateful for that, that experience. And, you

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know, I guess we'll get there. I can jump ahead

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a little bit. So I just remember that huge panel

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of people that were interviewing me for that

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job as a nurse practitioner. Really? One of them.

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Yeah. One of them is my now office manager. So

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Sarah has come over and she's now my full time

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office manager. So that's just beautiful. She

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had an office right next to me. And I just love

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that we've stayed in touch all these years. And

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she's now over here full time. And then Heather,

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who was another amazing mentor to me at North

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Range, she is also in the process of switching

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over to my practice now. So I just love like

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we were connected almost 10 years ago. And now

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two of them are over here in my practice. So

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I was there for about four years. I had my son

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in March of 2020. What a time to become a parent.

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I was on maternity leave right as the world was

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shutting down. But it was also kind of perfect

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timing because that was the introduction into

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telehealth for me. We kind of moved to telehealth

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for a while. So that was a really perfect fit.

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I could be working from home, didn't have to

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go back into the office. I ended up, my second

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son was born about a year and a half later. And

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so again, went on maternity leave. And at that

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point, people were, everyone was kind of starting

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to transition back into the office. And it just

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didn't make sense for me at that stage of life

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that I was in to continue doing that commute

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to Greeley as much as I love my patients, love

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the people there, you know, wonderful practitioners.

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So I moved to another company that was purely

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telehealth where I could just stay home with

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my kids. And that was great. For a while, things

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went. really, really well there. I think you

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and I are both in the integrative psychiatry

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fellowship right now, but I actually got to...

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Psych redefined? Yes. Yes. But I didn't realize

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how lucky I was at the time. I got to work with

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Dr. Peter Bongiorno on a lot of cases. So he

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would actually come in and help me work with

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cases on my patients. So that was kind of my

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introduction into integrative psychiatry. So

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Dr. B is great. yeah, admire him so much. So

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I loved that piece of, you know, my previous

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job where I got that introduction into integrative

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psychiatry, diving into that a little bit more

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with my patients. Again, all of my marks are

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like all the children that I've had. So then

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I had my daughter and this was, you know, late

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fall of 2023 when I kind of went on maternity

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leave. At that point, there started to be some

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red flags that things with my company were not

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going well. Like all of the... our virtual assistants

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were like, let go overnight. And I just kind

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of realized, okay, I'm going to need to pivot

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and figure out like, what's the next best step

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here. So was on maternity leave, kind of tried

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to, I went way past why I wanted to be a psych

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MP here, but all into the practice here. I have

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so many questions. I'm like, this is so interesting.

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I didn't know a lot of this stuff. Yeah. So I

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was on maternity leave. Then that's when I. looked

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around at other jobs and I just didn't really

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find anything that was going to be a good fit

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for me that I would felt super passionate about.

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So I said, okay, well, this is kind of the push

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that I need. Yep. I've had a lot of experience

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as a psych MP. I feel ready to kind of jump into

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the private practice thing. So that, that is

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what kind of pushed me, pushed me into it at

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that point. That's really interesting. Wow. Okay.

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A couple things. Yes. Yes. So many, so many things.

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I'm like, I just, well, yeah. You fell in love

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with your psych class at Cedarville. And that's

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kind of when you went and researched different

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paths. And that's like, how did you even learn

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what a psych NP was? I didn't even know about

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psych NPs until I moved to Arizona. I don't think

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at that point I knew I was going to be a psych

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NP. I just knew I wanted to combine something

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psychology and nursing. And I found this way

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I could do this 13 month accelerated nursing

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program at Loyola. after I already had a bachelor's

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degree. So I just decided I was going to do the

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combination of those two. And then again, I think

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that just looked really appealing to an employer

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that I had both of those. And I was offered day

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shift as a new grad. So I said, yes, please.

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I'll take that. Yeah. Yeah. That's amazing. That's

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really cool. So you've had a passion for psych

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for a very long time, it sounds like. Long time.

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Yeah. People ask about the psych redefined. integrative

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fellowship a lot. When did you join it and how

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is it going for you? I joined it in July, so

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like summer of last year. It's when I had my

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fourth child, I think. I thought, you know, I'm

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just going to, it's going to be paternity leave.

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I'm going to try and take it easy a little bit.

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This will be a great time to kind of take in

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some additional information. So it has been great.

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But yeah, I think looking back, I would have

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probably waited until I was a little bit further

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along postpartum before I joined it, but it's

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been really amazing. I've been learning so much.

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The genome mind stuff has been really fascinating

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to me. Have you been getting into that? No, I

00:11:22.129 --> 00:11:26.590
have not. Okay. I need to. I'm a little bit behind.

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Yes, I am playing catch up a little bit too,

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but it's been fun. My NPs are super passionate

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about it as well. Three of us, we actually did

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our own genome mind tests as well. That was really

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fun just to kind of gain those insights into.

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how we work in genetics, but we've been incorporating

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that a lot into the practice. That's awesome.

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Has it changed anything else in kind of the way

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that you deliver care or interventions that you're

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providing your patients? It's definitely helped

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us be more precise in our care. Yeah, absolutely.

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I love, we started accepting Medicaid and Medicaid

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actually covers genome mind at a hundred percent.

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So I love being able to offer that. Yeah. We've

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had so many patients. who have Medicaid and it's

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usually months for them to be able to get in.

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We love that they're able to get in really quickly

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with us and we're able to use that with them.

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Wow. Very cool. So it's something you're ordering

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quite a bit. It sounds like that you find helpful.

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Absolutely. Yeah. We're going to start implementing

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like a notes and neuro hour where we just talk

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about genome mind stuff. Yeah. That's really

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interesting. Love it. Okay, so when was the first

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time you had the thought like, oh, maybe I would

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want to start my own private practice? Do you

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remember that moment? I think it was always in

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the back of my mind. Okay. But I knew I wanted

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to get good experience. Working in community

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mental health, I got to see everything. I was

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in the medication -assisted treatment program,

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so I worked a lot with dual diagnosis, serious

00:12:55.240 --> 00:12:58.399
mental illness. So I really got a good strong

00:12:58.399 --> 00:13:00.759
foundation with everything. And I feel like that

00:13:00.759 --> 00:13:02.620
is so important. I know there's a lot of different

00:13:02.620 --> 00:13:05.320
takes on when to go into private practice. I

00:13:05.320 --> 00:13:07.299
have, there's no way that I could have done it

00:13:07.299 --> 00:13:10.379
with, without that foundation. Yeah. And being

00:13:10.379 --> 00:13:12.539
able to go to my mentors and figure out how to

00:13:12.539 --> 00:13:15.100
do things clinically before going off on my own.

00:13:15.580 --> 00:13:19.559
Yeah. Same, same. I really needed that. So yeah,

00:13:19.620 --> 00:13:22.019
I would have been crippled with anxiety if I

00:13:22.019 --> 00:13:25.039
hadn't had that kind of like just in person.

00:13:25.779 --> 00:13:27.980
support. You know what I mean? Because it was

00:13:27.980 --> 00:13:31.240
just such a hard transition for me, you know?

00:13:31.519 --> 00:13:35.919
Yeah. Yeah. So that's cool. Okay. So you launched

00:13:35.919 --> 00:13:39.799
your practice in what year? It would have been

00:13:39.799 --> 00:13:45.179
2024. So I had the PLLC established March of

00:13:45.179 --> 00:13:48.580
2024. And then I think I was finally up and running

00:13:48.580 --> 00:13:52.539
and started to see patients late that same summer

00:13:52.539 --> 00:13:55.620
is when I was finally like ready to go. Okay.

00:13:56.500 --> 00:13:59.919
How much did you spend roughly on starting your

00:13:59.919 --> 00:14:01.360
private practice? I know that's something that

00:14:01.360 --> 00:14:04.500
people are curious about and it's different for

00:14:04.500 --> 00:14:09.080
everyone I ask. Yeah. I tried to keep it to the

00:14:09.080 --> 00:14:11.259
basics and just spend money on the important

00:14:11.259 --> 00:14:13.019
things and kind of spread it out a little bit

00:14:13.019 --> 00:14:15.220
over time. I didn't want to go into debt for

00:14:15.220 --> 00:14:17.179
the business at all. My in -laws, I come from

00:14:17.179 --> 00:14:19.120
like a family of lawyers. So they were like,

00:14:19.179 --> 00:14:21.720
you better do this right. Make sure. You connect

00:14:21.720 --> 00:14:24.399
with a lawyer, make sure you have your PLLC set

00:14:24.399 --> 00:14:27.039
up appropriately. I know each state is different,

00:14:27.200 --> 00:14:30.139
whether it's LLC, PLLC for Colorado was recommended

00:14:30.139 --> 00:14:33.399
PLLC for me. So I did get connected with a lawyer

00:14:33.399 --> 00:14:36.799
to get all of that set up, consents, everything

00:14:36.799 --> 00:14:41.799
that way. I want to say that was probably, it's

00:14:41.799 --> 00:14:44.360
been a while, maybe three to 5 ,000 I spent with

00:14:44.360 --> 00:14:46.659
a lawyer getting everything set up that way.

00:14:46.919 --> 00:14:50.350
Okay. Next thing that I knew I wanted to do was

00:14:50.350 --> 00:14:53.070
make sure my EHR was set up really good. I wanted

00:14:53.070 --> 00:14:54.830
everything to be automated. I didn't want to

00:14:54.830 --> 00:14:56.529
patch it together at the beginning. And then

00:14:56.529 --> 00:14:59.490
when things got more busy, be scrambling to try

00:14:59.490 --> 00:15:01.250
to figure out how this was going to work better.

00:15:01.509 --> 00:15:03.970
So I did work with Silverleaf and they set up

00:15:03.970 --> 00:15:06.490
IntakeQ for me and I've been really happy with

00:15:06.490 --> 00:15:09.929
that. I think that was like two grand for them

00:15:09.929 --> 00:15:12.549
to set it up and I would absolutely do it again.

00:15:13.049 --> 00:15:15.289
It's been really great with it being so automated.

00:15:15.830 --> 00:15:18.909
And those were the... main two costs that i had

00:15:18.909 --> 00:15:23.470
was starting up the practice um yeah my website

00:15:23.470 --> 00:15:26.409
i you know kind of got a template i did it on

00:15:26.409 --> 00:15:30.309
my own i still do my own website um obviously

00:15:30.309 --> 00:15:32.269
i had to get some business cards some marketing

00:15:32.269 --> 00:15:34.769
material i remember like before my first networking

00:15:34.769 --> 00:15:36.549
meeting i was like i don't have any business

00:15:36.549 --> 00:15:39.149
cards like what do i do here so quickly i don't

00:15:39.149 --> 00:15:41.409
threw it together just to make sure that i could

00:15:41.409 --> 00:15:43.450
bring some business cards to to the first meeting

00:15:43.450 --> 00:15:46.159
yeah yeah Yeah, I remember texting one of my

00:15:46.159 --> 00:15:48.259
old bosses who like scaled a group practice and

00:15:48.259 --> 00:15:51.279
sold it. And I was like, I'm supposed to meet

00:15:51.279 --> 00:15:52.720
up with, you know, and talk about my practice

00:15:52.720 --> 00:15:54.220
and I don't have anything. I'm freaking out.

00:15:54.399 --> 00:15:57.019
And he's like, I built like a multi -million

00:15:57.019 --> 00:15:59.799
dollar business with like stuff I had printed,

00:15:59.879 --> 00:16:04.159
like, you know, whatever, just like donuts, like

00:16:04.159 --> 00:16:08.519
nothing fancy or pretty. So it's doable. They

00:16:08.519 --> 00:16:11.129
want to know who you are. Absolutely. I think

00:16:11.129 --> 00:16:13.389
that's a lot of me pressing down my perfectionistic

00:16:13.389 --> 00:16:17.049
tendencies. It does not have to be perfect. This

00:16:17.049 --> 00:16:19.289
is good enough and it's going to work and go

00:16:19.289 --> 00:16:21.850
with it and there'll be time later on to perfect

00:16:21.850 --> 00:16:24.669
things. I think while all of that was going on,

00:16:24.710 --> 00:16:29.029
that's when I reconnected with you. I'm not huge

00:16:29.029 --> 00:16:32.440
on social media, but I've definitely... tried

00:16:32.440 --> 00:16:34.240
to get on there for the business. Cause it is

00:16:34.240 --> 00:16:36.679
so helpful. Like, yeah, I just started joining,

00:16:36.779 --> 00:16:39.620
you know, all of these groups and your name came

00:16:39.620 --> 00:16:41.820
up and I was like, wait a second. I know her.

00:16:41.960 --> 00:16:44.899
Like, yeah, that's the girl I worked with at

00:16:44.899 --> 00:16:46.860
buckle. So that's when I reached out to you.

00:16:48.080 --> 00:16:50.240
And I remember we had a couple of Zoom meetings.

00:16:50.320 --> 00:16:52.679
And yeah, you were talking me through kind of

00:16:52.679 --> 00:16:55.039
starting the private practice. That was really

00:16:55.039 --> 00:16:57.019
cool. Because yeah, we really didn't know each

00:16:57.019 --> 00:16:59.600
other that well in undergrad. From my memory,

00:16:59.679 --> 00:17:01.700
and this could be wrong, I feel like I was a

00:17:01.700 --> 00:17:05.000
freshman when you were a senior. And I was just

00:17:05.000 --> 00:17:07.460
like, oh, I like that girl. I look up to her.

00:17:07.539 --> 00:17:10.900
She's so pretty. And for some reason, again,

00:17:11.000 --> 00:17:12.500
correct me if I'm wrong, but I feel like you

00:17:12.500 --> 00:17:15.640
wore Burberry perfume. That's what you said,

00:17:15.720 --> 00:17:16.960
I think. I don't think I remember that. And you

00:17:16.960 --> 00:17:19.759
said that wasn't true? I made this up? Oh my

00:17:19.759 --> 00:17:22.539
gosh, I'm cracked up. I'm cracked up. Okay. Well,

00:17:22.619 --> 00:17:24.940
I just remember like looking up to you. Yeah.

00:17:25.000 --> 00:17:27.059
That's what I remember. It was super fun. I loved

00:17:27.059 --> 00:17:29.799
our buckle days. Yeah. Yeah. Yeah, definitely.

00:17:30.160 --> 00:17:32.579
Okay. Back to the private practice. Yes. Yeah.

00:17:32.640 --> 00:17:34.240
Especially with all the nuance, with all the

00:17:34.240 --> 00:17:36.940
changing laws, state specific. I do think that

00:17:36.940 --> 00:17:39.259
that's a very wise investment. Get connected

00:17:39.259 --> 00:17:41.480
with a lawyer. Yeah. Yeah. I think it's the best

00:17:41.480 --> 00:17:44.089
money you'll ever spend on that. And so you found

00:17:44.089 --> 00:17:46.970
your lawyer like within Colorado. How did you

00:17:46.970 --> 00:17:48.789
find somebody you felt really good about? Especially,

00:17:48.869 --> 00:17:50.410
I don't know if you knew at the time you were

00:17:50.410 --> 00:17:52.730
going to be in Colorado and Illinois, but how

00:17:52.730 --> 00:17:56.029
did you kind of vet finding that lawyer? I just

00:17:56.029 --> 00:17:57.930
researched around like who kind of specialized

00:17:57.930 --> 00:18:00.470
in mental health, looked at a few different places.

00:18:00.529 --> 00:18:02.690
I've worked with a few different lawyers now

00:18:02.690 --> 00:18:05.150
in Colorado for various things. Like when I expanded

00:18:05.150 --> 00:18:06.849
to the group practice, I did end up working with

00:18:06.849 --> 00:18:08.549
someone else who specialized a little bit more

00:18:08.549 --> 00:18:13.259
in that. I know people. open up in multiple states,

00:18:13.500 --> 00:18:17.160
I have really just focused on Colorado. Illinois,

00:18:17.460 --> 00:18:21.460
I opened up because I had a huge Illinois caseload

00:18:21.460 --> 00:18:24.500
for my previous job. I didn't solicit or anything,

00:18:24.640 --> 00:18:27.700
but patients have the right to seek care with

00:18:27.700 --> 00:18:29.839
the provider that they want. So I wanted a place

00:18:29.839 --> 00:18:32.319
where they could at least land. So I did connect

00:18:32.319 --> 00:18:34.279
with a lawyer also in Illinois and just make

00:18:34.279 --> 00:18:36.359
sure that I was registered appropriately as a

00:18:36.359 --> 00:18:38.359
foreign business entity, set up with everything

00:18:38.359 --> 00:18:41.920
there. But I don't focus too much on growing

00:18:41.920 --> 00:18:43.819
that side of the business. We definitely still

00:18:43.819 --> 00:18:47.259
get inquiries. And I have a part -time NP who

00:18:47.259 --> 00:18:51.180
sees patients for Illinois. But I really, I'm

00:18:51.180 --> 00:18:54.160
like at capacity. I focus all on one state. Yeah.

00:18:54.440 --> 00:18:57.440
Yeah. That's cool. That's really cool. Physical

00:18:57.440 --> 00:19:00.900
office locations. Do you have those? Are you

00:19:00.900 --> 00:19:03.619
all telehealth? Remind me. We are all telehealth

00:19:03.619 --> 00:19:08.089
right now. Yes. So I have like an actual. you

00:19:08.089 --> 00:19:10.609
know virtual address where all of the mail gets

00:19:10.609 --> 00:19:14.789
forwarded i work with a you know we have technically

00:19:14.789 --> 00:19:17.089
a physical location where we could see patients

00:19:17.089 --> 00:19:20.349
so we have that as an option and that's definitely

00:19:20.349 --> 00:19:22.230
something that i have in the back of my mind

00:19:22.230 --> 00:19:24.710
i know Right now for the DEA, you don't have

00:19:24.710 --> 00:19:26.769
to have that in -person visit for stimulants.

00:19:26.769 --> 00:19:28.349
But what we've really come across in Colorado

00:19:28.349 --> 00:19:30.369
is just a lot of pharmacies implementing their

00:19:30.369 --> 00:19:32.609
own policies where they want that in -person

00:19:32.609 --> 00:19:34.890
visit. So getting in the back of my mind, like

00:19:34.890 --> 00:19:37.329
what's the backup plan going to be? And I would

00:19:37.329 --> 00:19:40.250
probably just be, you know, subletting some offices

00:19:40.250 --> 00:19:42.630
from therapists that we know throughout the state.

00:19:42.690 --> 00:19:44.869
It's kind of nice. All of our providers are all

00:19:44.869 --> 00:19:46.410
spread out throughout the state. So we cover

00:19:46.410 --> 00:19:48.630
it pretty well, actually. That's really cool.

00:19:48.869 --> 00:19:51.309
Yeah. So you've hired how many providers now?

00:19:51.690 --> 00:19:54.789
I have four for Colorado and then I have one

00:19:54.789 --> 00:20:00.269
for Illinois. Okay. Okay. And tell us about like,

00:20:00.410 --> 00:20:02.569
well, actually I'm curious about two things.

00:20:02.750 --> 00:20:04.910
Okay. You said you really weren't on social media

00:20:04.910 --> 00:20:07.690
much and you kind of pushed yourself outside

00:20:07.690 --> 00:20:10.430
of your comfort zone in that way. Has that been

00:20:10.430 --> 00:20:13.890
like on Instagram, TikTok? Has it been for your

00:20:13.890 --> 00:20:16.849
practice mainly or like your personal brand?

00:20:17.130 --> 00:20:19.609
And what are the benefits? Because I think a

00:20:19.609 --> 00:20:21.910
lot of people look at it and they're like, I

00:20:21.910 --> 00:20:23.710
don't know if this is really worth it. Yeah.

00:20:23.829 --> 00:20:25.549
I mean, if you go look at any of my profiles,

00:20:25.730 --> 00:20:27.470
you're going to see there's not a whole lot on

00:20:27.470 --> 00:20:30.069
there. It's really more of a way to make sure

00:20:30.069 --> 00:20:33.130
people are able to get connected with the practice.

00:20:33.430 --> 00:20:36.410
Yeah. Just being on a lot of the local mental

00:20:36.410 --> 00:20:38.869
health Facebook groups, that's been really good.

00:20:38.930 --> 00:20:41.069
Just staying connected and really getting connected

00:20:41.069 --> 00:20:43.569
in with the local community. So I would say that's

00:20:43.569 --> 00:20:46.049
been the main benefit with social media. So it's

00:20:46.049 --> 00:20:49.480
all business stuff that I do with that. Yeah.

00:20:49.539 --> 00:20:53.019
For your practice. Yes. And like awareness for

00:20:53.019 --> 00:20:55.680
other people who refer to you and whatnot. Okay.

00:20:56.119 --> 00:20:59.319
That's cool. Okay. One of the things that people

00:20:59.319 --> 00:21:03.339
are talking about right now are working with

00:21:03.339 --> 00:21:07.480
these platforms like Headway, Alma, Grow, Rula,

00:21:07.599 --> 00:21:09.259
I think. Rula. I think it's another one. Yeah.

00:21:10.160 --> 00:21:12.299
That's like the lab place. But anyway. Yeah.

00:21:12.579 --> 00:21:17.119
So, you know, talk to me about like. Because

00:21:17.119 --> 00:21:20.339
you didn't choose to use one of those for credentialing

00:21:20.339 --> 00:21:23.619
or billing or getting patients. Talk to me about

00:21:23.619 --> 00:21:25.700
your thoughts on that. We did work with them

00:21:25.700 --> 00:21:28.839
for a little bit. Oh, I didn't know that. Yes.

00:21:28.900 --> 00:21:33.480
So I went back and forth so much on what I was

00:21:33.480 --> 00:21:35.859
going to do. And then initially when I was starting

00:21:35.859 --> 00:21:39.579
up, I caved and I decided to go with some of

00:21:39.579 --> 00:21:42.920
these billing platforms. Yeah. My experience

00:21:42.920 --> 00:21:45.390
was... I just didn't like that I didn't have

00:21:45.390 --> 00:21:48.650
control of the customer service. So a lot of

00:21:48.650 --> 00:21:50.569
times the patients would be charged an incorrect

00:21:50.569 --> 00:21:52.450
amount and it would be a really long time before

00:21:52.450 --> 00:21:56.930
all of that would be resolved. I think if you

00:21:56.930 --> 00:21:59.470
are like a solo provider and if that's kind of

00:21:59.470 --> 00:22:02.910
easy for you, that might be a good fit. I wanted

00:22:02.910 --> 00:22:04.950
to learn everything about the business before

00:22:04.950 --> 00:22:07.150
I like delegated it out to somebody else. So

00:22:07.150 --> 00:22:09.730
I learned how to do the credentialing and then

00:22:09.730 --> 00:22:11.690
I kind of just chose that I was going to do billing

00:22:11.690 --> 00:22:14.420
on my own for one insurance payer. just to see

00:22:14.420 --> 00:22:18.240
like how it went, learn it all. We have pretty

00:22:18.240 --> 00:22:21.000
much moved all in -house now with in -house billing.

00:22:21.700 --> 00:22:25.400
And we actually are managing it all right now.

00:22:25.480 --> 00:22:28.680
So dropping claims, following up on claim denials,

00:22:28.740 --> 00:22:31.839
we kind of do it all. I was going to, you know,

00:22:31.839 --> 00:22:34.740
contract with someone to kind of help with that.

00:22:34.819 --> 00:22:37.900
It just didn't end up working out. And, you know,

00:22:37.920 --> 00:22:39.400
I just kind of talked with my office manager

00:22:39.400 --> 00:22:40.720
and we were like, you know, this is kind of going.

00:22:41.359 --> 00:22:43.559
well now for like four or five months that we've

00:22:43.559 --> 00:22:47.259
been doing it, you know, 99 plus percent of our

00:22:47.259 --> 00:22:49.819
claims are getting paid. Like we were kind of

00:22:49.819 --> 00:22:52.140
figuring this out. Yeah. So we're just continuing

00:22:52.140 --> 00:22:54.700
to do in -house billing for now, but I really

00:22:54.700 --> 00:22:57.039
like having control over it. I feel like it's

00:22:57.039 --> 00:23:00.500
better customer service. These platforms don't

00:23:00.500 --> 00:23:03.420
support Medicaid. We have some smaller local

00:23:03.420 --> 00:23:06.240
plans that we contract with. So it's been just

00:23:06.240 --> 00:23:08.420
a lot easier for us to move everything in house.

00:23:09.160 --> 00:23:10.619
And it just seems like when I'm hearing with

00:23:10.619 --> 00:23:12.819
these platforms, they're just asking for more

00:23:12.819 --> 00:23:15.619
and more information. They're kind of starting

00:23:15.619 --> 00:23:18.420
to act more like employers versus, you know,

00:23:18.440 --> 00:23:21.500
the 1099 contractors. So I'm really proud of

00:23:21.500 --> 00:23:23.440
us that we've kind of moved to all in -house

00:23:23.440 --> 00:23:26.339
billing. Yeah. How are your rates compared to

00:23:26.339 --> 00:23:28.359
like some of the platforms? I know that's one

00:23:28.359 --> 00:23:30.700
of the reasons why people say that they sometimes

00:23:30.700 --> 00:23:34.000
use them. Yeah. I mean, I'll be honest. It's

00:23:34.000 --> 00:23:36.410
definitely not all of them are as good. as platforms.

00:23:36.829 --> 00:23:39.089
Yeah, it is what it is. But you kind of what

00:23:39.089 --> 00:23:42.190
I've gathered is you kind of have to get in at

00:23:42.190 --> 00:23:43.769
the lower rate. And then the longer you stay

00:23:43.769 --> 00:23:45.670
in, the more of a bargaining power you have with

00:23:45.670 --> 00:23:47.690
the insurance companies to help improve your

00:23:47.690 --> 00:23:49.509
rates. And I don't think that's going to happen

00:23:49.509 --> 00:23:53.369
with these other billing platforms. I know some

00:23:53.369 --> 00:23:55.490
of the rates have even been lowered since I've

00:23:55.490 --> 00:23:57.490
been in for some of these insurance companies.

00:23:57.650 --> 00:23:59.269
So I have no doubt that's just going to kind

00:23:59.269 --> 00:24:02.529
of continue to trend that way. Yeah, that makes

00:24:02.529 --> 00:24:07.259
sense. You and I both. worked with silver leaf

00:24:07.259 --> 00:24:09.440
because it sounds like we both wanted that kind

00:24:09.440 --> 00:24:13.819
of like automated experience but i'm pretty sure

00:24:13.819 --> 00:24:15.700
correct me if i'm wrong that you and i both felt

00:24:15.700 --> 00:24:20.099
like their forms well i'm sure they're audit

00:24:20.099 --> 00:24:23.359
proof or quite like clunky with the clicks and

00:24:23.359 --> 00:24:27.039
the right i trimmed them down quite a bit yeah

00:24:27.039 --> 00:24:29.480
yeah i had figure out how to do that yourself

00:24:29.480 --> 00:24:31.900
or you paid somebody i figured out how to do

00:24:31.900 --> 00:24:35.680
that myself yeah you're scrapping Yeah. That's

00:24:35.680 --> 00:24:37.599
why I said I'm a scrappy business owner. But

00:24:37.599 --> 00:24:41.380
yeah, I had somebody who was also great with

00:24:41.380 --> 00:24:43.279
audits and helping people with their templates.

00:24:43.339 --> 00:24:45.579
And she kind of helped me figure out like what

00:24:45.579 --> 00:24:48.940
is actually necessary, but was able to trim it

00:24:48.940 --> 00:24:50.519
down quite a bit. I still feel like it was a

00:24:50.519 --> 00:24:53.259
really good base, but yes, we did trim it down

00:24:53.259 --> 00:24:56.680
a lot. Okay. So a patient coming to your practice,

00:24:56.920 --> 00:24:58.480
like how do they get set up with you? What's

00:24:58.480 --> 00:25:01.819
the process like? Yeah, we have the online scheduling

00:25:01.819 --> 00:25:04.470
so they can really go in, they can search. Whatever

00:25:04.470 --> 00:25:06.529
provider has the earliest availability or if

00:25:06.529 --> 00:25:07.809
they feel like there's a particular provider

00:25:07.809 --> 00:25:09.670
they connect the best with, then they can go

00:25:09.670 --> 00:25:12.089
ahead and schedule with that provider. Okay.

00:25:12.150 --> 00:25:14.250
If they have questions, they can reach out to

00:25:14.250 --> 00:25:17.930
our office manager, call or text us. But usually

00:25:17.930 --> 00:25:19.930
it's the online scheduling. They find us that

00:25:19.930 --> 00:25:23.210
way. Okay. How did you find the providers that

00:25:23.210 --> 00:25:25.910
you hired? I know you used to work with maybe

00:25:25.910 --> 00:25:29.130
one or two. Yeah. So Sarah, my office manager,

00:25:29.210 --> 00:25:31.900
when it was just me. And all of a sudden I was

00:25:31.900 --> 00:25:33.960
getting completely just overwhelmed. I said,

00:25:34.059 --> 00:25:35.920
you know, I cannot, I cannot do all of these

00:25:35.920 --> 00:25:39.359
admin tasks on my own. I contacted her. So she

00:25:39.359 --> 00:25:41.839
just started out like, you know, five to 10 hours

00:25:41.839 --> 00:25:45.019
helping me. And then as the practice grew, she

00:25:45.019 --> 00:25:47.640
started expanding her hours until it was a full

00:25:47.640 --> 00:25:51.140
-time position. Yeah. So after I decided I did

00:25:51.140 --> 00:25:53.460
the private practice thing and I was also doing

00:25:53.460 --> 00:25:56.910
my W2 job at the same time. And it just got to

00:25:56.910 --> 00:25:59.210
a place where I couldn't grow anymore in the

00:25:59.210 --> 00:26:01.329
private practice unless I just made the leap.

00:26:01.930 --> 00:26:04.349
So I made the leap. And then two weeks later,

00:26:04.450 --> 00:26:06.470
I found out that that was when baby number four

00:26:06.470 --> 00:26:08.589
was going to be coming. So I was like, OK, well,

00:26:08.789 --> 00:26:10.970
I'm not really sure what this looks like. Am

00:26:10.970 --> 00:26:13.470
I going to continue to do the solo practice thing

00:26:13.470 --> 00:26:15.250
or does it make sense to do a group practice?

00:26:15.329 --> 00:26:16.930
And I don't think it's always like the natural

00:26:16.930 --> 00:26:19.349
progression to move from a solo practice to a

00:26:19.349 --> 00:26:22.470
group practice. I mean, I would say I'm just

00:26:22.470 --> 00:26:24.609
as busy, if not busier. It's just a different

00:26:24.609 --> 00:26:28.730
type of work. that, that you're doing. So yeah,

00:26:28.829 --> 00:26:32.009
kind of, it would have been a little over a year

00:26:32.009 --> 00:26:34.869
ago, like March, I think I started, I posted

00:26:34.869 --> 00:26:37.890
something on LinkedIn and then I posted on some

00:26:37.890 --> 00:26:41.250
of the Facebook groups as well. I found, yeah,

00:26:41.289 --> 00:26:45.049
my first two NPs that way. They are both amazing,

00:26:45.289 --> 00:26:48.750
incredible, total rock stars, like love them.

00:26:48.809 --> 00:26:51.329
They've been so great. LinkedIn or Facebook or

00:26:51.329 --> 00:26:54.269
one of each? One found me through the LinkedIn

00:26:54.269 --> 00:26:57.289
post. And then another one found me through Facebook.

00:26:57.589 --> 00:26:59.970
So yeah, we had Amanda. She was the guinea pig.

00:27:00.049 --> 00:27:02.130
She was the first one that came on as an MP and

00:27:02.130 --> 00:27:05.069
she's been with us for almost a year now. Yeah,

00:27:05.130 --> 00:27:08.529
she's incredible. And then Kat started a little

00:27:08.529 --> 00:27:10.970
bit later, like in August, right as I was going

00:27:10.970 --> 00:27:12.789
on maternity leave. And I feel like that was

00:27:12.789 --> 00:27:16.009
really helpful to have too. I feel like it would

00:27:16.009 --> 00:27:18.809
have been way too much for one person to be seeing

00:27:18.809 --> 00:27:20.690
all of my patients as I tried to take a semi

00:27:20.690 --> 00:27:22.930
-maternity leave while they were kind of growing

00:27:22.930 --> 00:27:26.160
their own caseload. So I had the two of them.

00:27:26.279 --> 00:27:29.359
Yeah, those were the first two. And then Rashawn

00:27:29.359 --> 00:27:32.400
was the other one that I had connected with through

00:27:32.400 --> 00:27:34.779
Facebook. She just hadn't graduated yet, but

00:27:34.779 --> 00:27:36.299
really connected with her. Felt like she was

00:27:36.299 --> 00:27:39.660
a really good fit. Hired her kind of last year.

00:27:39.759 --> 00:27:41.759
And then by the time licensing, credentialing,

00:27:41.779 --> 00:27:43.720
all that kind of came through, we're finally

00:27:43.720 --> 00:27:46.960
getting her on board now. That's exciting. Yeah.

00:27:47.000 --> 00:27:50.779
So you were working your corporate gig still

00:27:50.779 --> 00:27:55.369
40 hours a week. For how long? I could drop down

00:27:55.369 --> 00:27:57.930
to 30. You could technically drop down to 30.

00:27:57.990 --> 00:28:00.529
And then I had a lot of paid time off saved up.

00:28:00.849 --> 00:28:04.329
So I did a combination of that where I want to

00:28:04.329 --> 00:28:07.130
say like for six weeks or so, I was able to do

00:28:07.130 --> 00:28:10.069
20 hours, still keep benefits, still keep the

00:28:10.069 --> 00:28:12.630
job and then really open it up in the private

00:28:12.630 --> 00:28:16.250
practice. And then, yeah, felt like I never felt

00:28:16.250 --> 00:28:18.609
fully ready to do it, but it was absolutely the

00:28:18.609 --> 00:28:21.240
right time to make the leap full time. Because

00:28:21.240 --> 00:28:23.599
were you doing your private practice like on

00:28:23.599 --> 00:28:26.400
Saturday, Sunday type thing? Or how did you work

00:28:26.400 --> 00:28:29.200
that? No, I kept it all during the week. Yeah,

00:28:29.240 --> 00:28:31.400
it was really important for me to be there with

00:28:31.400 --> 00:28:34.839
my family. So I don't think I had more than 40

00:28:34.839 --> 00:28:37.359
hours open to patients. So maybe I had like 20.

00:28:37.400 --> 00:28:39.680
So with my corporate gig and then 20 open to

00:28:39.680 --> 00:28:42.920
private practice. Yeah. Okay. And when that was

00:28:42.920 --> 00:28:45.440
full, I was filling up my lunch break, you know,

00:28:45.440 --> 00:28:47.779
tagging patients on at the end of the day. I

00:28:47.779 --> 00:28:51.380
knew it was ready to move. Okay. How long did

00:28:51.380 --> 00:28:52.819
it take to get your first patient? Because I

00:28:52.819 --> 00:28:55.019
know that's something where people will launch

00:28:55.019 --> 00:28:57.400
and then they're like, where are the phone calls?

00:28:57.539 --> 00:28:59.259
Why aren't people booking? What's happening?

00:28:59.880 --> 00:29:03.400
Yeah. It was pretty immediate, really. Yeah.

00:29:03.480 --> 00:29:07.640
I really dedicated myself to as much as I was

00:29:07.640 --> 00:29:11.799
seeing patients, networking as much, if not more,

00:29:11.900 --> 00:29:14.799
in the beginning. So you have to do a lot of

00:29:14.799 --> 00:29:17.349
that groundwork too. And like just being genuine

00:29:17.349 --> 00:29:19.349
about it too. Like if you're just going out being

00:29:19.349 --> 00:29:21.369
like, give me patience, give me patience. People

00:29:21.369 --> 00:29:23.569
are, they're not going to pick up on that. Our

00:29:23.569 --> 00:29:26.309
goal is that we really have a lot of resources

00:29:26.309 --> 00:29:29.829
for our patients. So it takes them a while to

00:29:29.829 --> 00:29:31.609
be able to find a psychiatry provider that they

00:29:31.609 --> 00:29:33.549
really connect with. They don't want to have

00:29:33.549 --> 00:29:35.509
to go back out into psychology today world and

00:29:35.509 --> 00:29:38.190
try and find a therapist that works as well.

00:29:38.750 --> 00:29:41.329
So we know all of these wonderful, amazing therapists

00:29:41.329 --> 00:29:43.349
that we're able to connect them with, you know,

00:29:43.390 --> 00:29:46.029
neuropsych testing, sleep specialists. We just

00:29:46.029 --> 00:29:48.549
have a whole bunch of resources. And I definitely

00:29:48.549 --> 00:29:51.890
am so grateful for the Colorado mental health

00:29:51.890 --> 00:29:54.150
community and how they've really embraced me

00:29:54.150 --> 00:29:57.349
and the practice. There's no way I would be successful

00:29:57.349 --> 00:30:01.210
without them. So love, love collaborating with

00:30:01.210 --> 00:30:03.190
our therapists and mental health community. I

00:30:03.190 --> 00:30:04.670
love that. I do think that there is something

00:30:04.670 --> 00:30:07.730
to be said about like focusing on one state,

00:30:07.829 --> 00:30:10.130
focusing on maybe your kind of like home state.

00:30:10.210 --> 00:30:13.880
Like, yeah, I absolutely. see like significant

00:30:13.880 --> 00:30:16.319
value in that and just doing that really, really

00:30:16.319 --> 00:30:19.380
well. So that's cool. So you did your own credentialing

00:30:19.380 --> 00:30:21.779
and your own billing. Would you recommend that

00:30:21.779 --> 00:30:26.859
to somebody starting out? I would. I'm a firm

00:30:26.859 --> 00:30:28.940
believer in figure out how everything in your

00:30:28.940 --> 00:30:32.480
company works. And then when you have more money

00:30:32.480 --> 00:30:34.559
than time at that point, then you can start to

00:30:34.559 --> 00:30:37.250
delegate things out. When I bring a new provider

00:30:37.250 --> 00:30:39.289
on, I don't do the credentialing anymore. That's

00:30:39.289 --> 00:30:41.910
something that I hire somebody for. But I know

00:30:41.910 --> 00:30:43.670
generally what the process looks like, what the

00:30:43.670 --> 00:30:45.269
timeline looks like. So if something's going

00:30:45.269 --> 00:30:48.430
wrong, I get a sense. But yeah, I've kind of

00:30:48.430 --> 00:30:51.730
handed that over at this point. To a credentialing

00:30:51.730 --> 00:30:54.569
company or to one of your virtual assistants

00:30:54.569 --> 00:30:57.509
who you trained? It's a credentialing person

00:30:57.509 --> 00:30:59.390
that I work with. She's been great. And then

00:30:59.390 --> 00:31:00.990
I have another one that I kind of work with for

00:31:00.990 --> 00:31:04.259
Colorado Medicaid. So I have one more for commercial

00:31:04.259 --> 00:31:05.799
and then I have another one that I work with

00:31:05.799 --> 00:31:08.660
for Medicaid. Okay. And did you just find those

00:31:08.660 --> 00:31:11.380
word of mouth or how did you kind of vet those?

00:31:12.279 --> 00:31:15.319
Facebook. Yeah. Word of mouth, Facebook. Yeah.

00:31:16.440 --> 00:31:19.180
Facebook's kind of underutilized for some of

00:31:19.180 --> 00:31:21.880
those like connecting. Yeah. There's just so

00:31:21.880 --> 00:31:24.019
many resources on there. It's great. Is that

00:31:24.019 --> 00:31:26.960
kind of where you, like when you were learning

00:31:26.960 --> 00:31:28.779
how to credential yourself, like where were you

00:31:28.779 --> 00:31:33.079
looking to or learning from to do it? Going straight

00:31:33.079 --> 00:31:35.880
to the insurance websites. Yeah. Figuring out

00:31:35.880 --> 00:31:39.480
how to do it there. Yeah. So if we were looking

00:31:39.480 --> 00:31:42.519
at a pie chart of like where your referral sources

00:31:42.519 --> 00:31:46.460
come from, what would you say that breakdown

00:31:46.460 --> 00:31:49.660
looks like? Referrals from other mental health

00:31:49.660 --> 00:31:51.480
practices, therapists, that's going to be the

00:31:51.480 --> 00:31:55.700
vast majority. I would say, yeah, maybe 85 %

00:31:55.700 --> 00:31:58.940
or so. Yeah. We all have Psychology Today profiles,

00:31:59.460 --> 00:32:03.250
maybe 10%. I don't know where. And then I think

00:32:03.250 --> 00:32:06.470
maybe just like word of mouth, like people are

00:32:06.470 --> 00:32:08.589
talking about us again on social media. They

00:32:08.589 --> 00:32:11.190
heard about us from a friend and have been recommended

00:32:11.190 --> 00:32:14.829
to the practice. Okay. Gotcha. And you have your

00:32:14.829 --> 00:32:17.910
own like Facebook, Colorado Psych NP group, right?

00:32:18.509 --> 00:32:21.470
I do. I, a couple of years ago, again, I was

00:32:21.470 --> 00:32:23.230
trying to look for it and there were no Colorado

00:32:23.230 --> 00:32:26.670
PMHNPs Facebook group. So I started one. I think

00:32:26.670 --> 00:32:28.849
there's a couple of hundred of us that are there.

00:32:29.789 --> 00:32:32.130
And I just started like a virtual networking

00:32:32.130 --> 00:32:36.130
group too. So it's the, it's the second Wednesday.

00:32:36.170 --> 00:32:37.890
Yeah. Second Wednesday of the month that we meet

00:32:37.890 --> 00:32:42.109
over lunchtime from 12 to one. So yeah, any Colorado

00:32:42.109 --> 00:32:45.690
PMHNPs are welcome to join, but yeah, we just

00:32:45.690 --> 00:32:48.329
kind of talk about how things are going. Everyone

00:32:48.329 --> 00:32:51.329
is in different stages. Some are new grads. Some

00:32:51.329 --> 00:32:53.470
have been there for a while. Some are working

00:32:53.470 --> 00:32:55.690
for companies, private practices, group practices,

00:32:55.750 --> 00:32:58.420
but it's just a good chance for us all to. connect

00:32:58.420 --> 00:33:02.019
and see how we're doing. That's awesome. Talk

00:33:02.019 --> 00:33:04.900
to me about when you knew it was time to hire

00:33:04.900 --> 00:33:07.819
like for administrative support and kind of what

00:33:07.819 --> 00:33:10.680
that process looked like. I remember just looking

00:33:10.680 --> 00:33:13.200
at my schedule of all the intakes that I had

00:33:13.200 --> 00:33:14.779
that following week. And I'm like, I have no

00:33:14.779 --> 00:33:16.839
idea if these people have filled out their paperwork,

00:33:16.960 --> 00:33:19.500
if they're ready to go, nor do I have time to

00:33:19.500 --> 00:33:22.549
figure this out. That's when I had contacted

00:33:22.549 --> 00:33:25.089
Sarah. She was the first person that came to

00:33:25.089 --> 00:33:27.190
my mind, and I had worked with her for years

00:33:27.190 --> 00:33:29.549
in community mental health. She's wonderful.

00:33:29.710 --> 00:33:31.769
She has 20 years of experience in community mental

00:33:31.769 --> 00:33:34.490
health, and she's so organized, just as organized

00:33:34.490 --> 00:33:36.950
on top of things as I am, very detail -oriented.

00:33:37.130 --> 00:33:40.829
So I didn't even consider anyone else at that

00:33:40.829 --> 00:33:43.289
point. I knew Sarah was the right person to bring

00:33:43.289 --> 00:33:46.650
on. So she's been... been absolutely amazing.

00:33:47.130 --> 00:33:50.250
Once we kind of grew, so when we, when Rashawn

00:33:50.250 --> 00:33:53.470
and Heather then added another five of us, one

00:33:53.470 --> 00:33:56.890
that works part -time, we needed more admin support.

00:33:57.210 --> 00:34:01.190
So I had worked with Ella at my previous job.

00:34:01.329 --> 00:34:03.190
We had worked together for about four years,

00:34:03.329 --> 00:34:05.529
you know, on a daily basis. She was kind of my

00:34:05.529 --> 00:34:08.590
go -to person. So she was the second person that

00:34:08.590 --> 00:34:10.449
I brought on. So right now we have two full -time

00:34:10.449 --> 00:34:15.119
admin staff for our group. That's awesome. So

00:34:15.119 --> 00:34:17.440
your providers that you brought on, are they

00:34:17.440 --> 00:34:20.460
1099, W -2? And if you don't mind telling us

00:34:20.460 --> 00:34:22.800
about kind of like how you made that choice,

00:34:22.900 --> 00:34:24.239
because I think that's another thing people kind

00:34:24.239 --> 00:34:28.159
of wrestle with. Yeah, this is a hotly debated

00:34:28.159 --> 00:34:31.480
topic. I'm firmly in the W -2 camp for nurse

00:34:31.480 --> 00:34:34.239
practitioners. Yes. I know there's kind of this,

00:34:34.380 --> 00:34:36.719
oh, well, I'm not dictating their schedule or

00:34:36.719 --> 00:34:38.619
they can work as much or as little as they want.

00:34:38.900 --> 00:34:42.630
And, you know, again, after. Speaking with lawyers,

00:34:43.050 --> 00:34:47.610
that's not the essence of a 1099. The IRS has

00:34:47.610 --> 00:34:50.329
definitely put out new rules for what constitutes

00:34:50.329 --> 00:34:53.789
1099 versus W -2. You essentially start with

00:34:53.789 --> 00:34:56.369
the assumption that they are an employee, and

00:34:56.369 --> 00:34:58.809
then only if you meet these certain criteria

00:34:58.809 --> 00:35:02.320
could they technically be a 1099. But for most

00:35:02.320 --> 00:35:05.039
states, if you're bringing someone on and they

00:35:05.039 --> 00:35:07.960
are doing the core purpose of your business,

00:35:08.219 --> 00:35:10.539
which for us is psychiatry and medication management,

00:35:10.900 --> 00:35:14.599
they're an employee. So it's going to become

00:35:14.599 --> 00:35:16.519
harder and harder, I think. I know there's a

00:35:16.519 --> 00:35:19.280
lot of practices that do it. They practice that

00:35:19.280 --> 00:35:23.460
way. Not here to speak on that, but for me, I

00:35:23.460 --> 00:35:27.000
knew that to be right by my NPs, we definitely

00:35:27.000 --> 00:35:30.460
needed to do W -2. So yeah, it's a W -2 position.

00:35:31.469 --> 00:35:33.789
You know, we offer benefits to like the paid

00:35:33.789 --> 00:35:35.889
time off, the sick time, you know, that they're

00:35:35.889 --> 00:35:39.550
legally entitled to. We've got a 401k with match.

00:35:39.690 --> 00:35:42.010
We've got, you know, CEU reimbursement, office

00:35:42.010 --> 00:35:45.449
stipends. Yeah. Try to try to do as much as we

00:35:45.449 --> 00:35:51.530
can for them. Yeah. Yeah. Very cool. Okay. Also,

00:35:51.670 --> 00:35:53.789
you know, with all the networking that you did

00:35:53.789 --> 00:35:56.909
with these like therapy offices or maybe. like

00:35:56.909 --> 00:36:00.230
PCPs, like what did that look like? Was that

00:36:00.230 --> 00:36:02.590
like going on the Facebook groups and then like

00:36:02.590 --> 00:36:08.389
just cold DMing them? Like I guess I'm just trying

00:36:08.389 --> 00:36:11.110
to help other people see that process a little

00:36:11.110 --> 00:36:12.889
bit more because I think people underestimate

00:36:12.889 --> 00:36:18.030
the amount of like networking and marketing that's

00:36:18.030 --> 00:36:21.210
necessary, you know? Yeah. It's like it's showing

00:36:21.210 --> 00:36:23.329
up in your community. There's probably a lot

00:36:23.329 --> 00:36:25.699
of local networking events that people are. missing

00:36:25.699 --> 00:36:28.900
out on. So being consistent with that. And again,

00:36:29.019 --> 00:36:31.059
seeing how you can help other people's practices

00:36:31.059 --> 00:36:33.539
too. Like not just being like, you know, send

00:36:33.539 --> 00:36:36.039
me patients, but like, hey, this is a gap that

00:36:36.039 --> 00:36:38.440
I'm seeing. You know, we definitely need more

00:36:38.440 --> 00:36:40.460
neuropsych testing for our patients, specialized

00:36:40.460 --> 00:36:42.139
therapists in this, specialized therapists in

00:36:42.139 --> 00:36:44.800
that, but like being intentional about those

00:36:44.800 --> 00:36:48.059
connections that you're making. So yeah. And

00:36:48.059 --> 00:36:50.179
helping them out too. Like see somebody asking

00:36:50.179 --> 00:36:51.940
for a therapist and you're like, oh, I know so

00:36:51.940 --> 00:36:53.840
-and -so, they're going to be great for that.

00:36:53.960 --> 00:36:57.369
Yeah. Kind of providing some value and nurturing

00:36:57.369 --> 00:36:59.690
those relationships. Yeah, being intentional

00:36:59.690 --> 00:37:02.070
and genuine. We all want the same thing. We want

00:37:02.070 --> 00:37:04.030
great care for our patients. In five years from

00:37:04.030 --> 00:37:06.170
now, what do you hope that present life psychiatry

00:37:06.170 --> 00:37:08.769
looks like as well as kind of your day to day?

00:37:09.070 --> 00:37:12.050
I never want to get away fully from patient care.

00:37:12.210 --> 00:37:15.210
So I think I'm always going to have my own clinical

00:37:15.210 --> 00:37:18.550
caseload of clients that I'll be seeing. Yeah,

00:37:18.570 --> 00:37:20.510
no, we didn't really touch on this, but perinatal

00:37:20.510 --> 00:37:23.250
psychiatry is kind of what I'm focused on. moving

00:37:23.250 --> 00:37:26.269
forward. So that's my niche and the few new patients

00:37:26.269 --> 00:37:29.150
that I'm accepting. That's what I'm doing. I

00:37:29.150 --> 00:37:30.829
never would have anticipated that I would have

00:37:30.829 --> 00:37:33.309
grown to a group practice, especially this quickly

00:37:33.309 --> 00:37:35.889
when I first started it. So I'm not sure what

00:37:35.889 --> 00:37:37.170
things are going to look like in five years.

00:37:37.250 --> 00:37:40.489
I know for sure I don't want to grow to be something

00:37:40.489 --> 00:37:43.789
super big where patients kind of get lost in

00:37:43.789 --> 00:37:46.650
the mix. They don't have that direct access to

00:37:46.650 --> 00:37:48.969
their providers. I know a lot of us do. We use

00:37:48.969 --> 00:37:52.460
Spruce for messaging. So if they have any, you

00:37:52.460 --> 00:37:54.559
know, quick concerns in between visits, I want

00:37:54.559 --> 00:37:57.440
them to feel like they can easily access their

00:37:57.440 --> 00:37:59.280
provider. And I want to be sure that patients

00:37:59.280 --> 00:38:02.039
can get in quickly too. You know, in community

00:38:02.039 --> 00:38:04.920
mental health, you're booked three months out.

00:38:05.019 --> 00:38:07.579
So like, it's really hard for patients to get

00:38:07.579 --> 00:38:10.079
back in. And then my other job, I was seeing

00:38:10.079 --> 00:38:13.739
80 to 90 clients a week, and I'm just so burned

00:38:13.739 --> 00:38:17.079
out by the end of it. So I definitely, you know,

00:38:17.099 --> 00:38:20.480
want to keep it. keep it low, not having a huge

00:38:20.480 --> 00:38:22.360
amount of patients that my providers are seeing

00:38:22.360 --> 00:38:24.440
and making sure that the patients feel like they're

00:38:24.440 --> 00:38:27.179
getting that holistic care. Everyone does a really

00:38:27.179 --> 00:38:30.420
great job getting to know our patients, doing

00:38:30.420 --> 00:38:32.219
a lot of supportive psychotherapy during their

00:38:32.219 --> 00:38:35.099
visits, doing the lab work, more of the integrative

00:38:35.099 --> 00:38:37.460
psychiatry supplements, genome mind testing.

00:38:37.900 --> 00:38:41.480
So just really more, more holistic care. I think

00:38:41.480 --> 00:38:43.860
potentially we could grow a little bit more and,

00:38:43.860 --> 00:38:46.380
you know, add a couple more providers. But again,

00:38:46.460 --> 00:38:48.670
I don't. anticipate it being anything big. I

00:38:48.670 --> 00:38:52.630
want to keep it small, make sure patients feel

00:38:52.630 --> 00:38:57.250
connected. Yeah, absolutely. What do you do to

00:38:57.250 --> 00:39:01.010
kind of keep your mental health intact, having

00:39:01.010 --> 00:39:02.809
four kids and then running this group practice?

00:39:03.030 --> 00:39:06.130
I have great help outside of work too. So yes,

00:39:06.269 --> 00:39:10.090
absolutely. Yes. Yeah. We have a wonderful nanny

00:39:10.090 --> 00:39:12.250
so that, you know, it doesn't feel like where

00:39:12.250 --> 00:39:15.329
I'm. half doing my work, half watching my kids,

00:39:15.489 --> 00:39:17.349
you know, I can definitely have some time to

00:39:17.349 --> 00:39:20.389
do that. My mom is incredible too. She absolutely

00:39:20.389 --> 00:39:24.449
helps. So it just definitely, we have support

00:39:24.449 --> 00:39:26.809
like outside of this that allows me to do this

00:39:26.809 --> 00:39:30.989
work. But yeah, I love transitioning into this.

00:39:31.010 --> 00:39:32.789
I feel like it's, this kind of honors the season

00:39:32.789 --> 00:39:34.550
of life that I'm in right now, where it's not

00:39:34.550 --> 00:39:38.480
so solely tied to only seeing clients. A lot

00:39:38.480 --> 00:39:40.440
of the things that I do as a group practice owner,

00:39:40.599 --> 00:39:43.539
it's a little bit more flexible. So it gives

00:39:43.539 --> 00:39:46.199
me time where I can step out and I can put my

00:39:46.199 --> 00:39:48.400
baby to bed. You know, I can nurse him. I can

00:39:48.400 --> 00:39:50.800
feed him. I can do those things. So I love that

00:39:50.800 --> 00:39:52.940
there's that flexibility built in. But there's

00:39:52.940 --> 00:39:55.320
definitely, you know, a lot of late nights after

00:39:55.320 --> 00:39:57.900
the kids are asleep where then I'm back to working

00:39:57.900 --> 00:40:00.360
on things for the business. Yeah. Because is

00:40:00.360 --> 00:40:02.719
your husband, like, does he have a full time?

00:40:03.159 --> 00:40:06.699
Corporate gig? Yeah, we're both full -time, but

00:40:06.699 --> 00:40:08.880
we actually both get to work from home as well.

00:40:08.920 --> 00:40:11.480
We both have our dedicated office spaces, but

00:40:11.480 --> 00:40:14.340
it is nice that we don't have these long commutes

00:40:14.340 --> 00:40:16.619
that we have to worry about. So that's been great.

00:40:17.159 --> 00:40:19.280
Yeah, because didn't you just go to Florida for

00:40:19.280 --> 00:40:23.280
like a month or something? We did, yeah. We have

00:40:23.280 --> 00:40:25.340
some family down there, but we were like, why

00:40:25.340 --> 00:40:29.019
not? It's been a huge year just with expanding

00:40:29.019 --> 00:40:32.179
to the group practice. and having a baby. So

00:40:32.179 --> 00:40:34.619
we just needed some time, time to kind of get

00:40:34.619 --> 00:40:37.039
away. So, so worked, you know, throughout, but

00:40:37.039 --> 00:40:38.960
it was just nice to kind of have a change of

00:40:38.960 --> 00:40:41.920
pace. Yeah. Yeah. That's really cool. That's

00:40:41.920 --> 00:40:44.800
pretty huge to be able to like travel and then

00:40:44.800 --> 00:40:47.780
also work a little bit and get to hang out with

00:40:47.780 --> 00:40:50.699
your kids at the beach. I know. I love your traveling

00:40:50.699 --> 00:40:52.880
like a lot too. I know we texted the other week

00:40:52.880 --> 00:40:54.159
and you're like, I'll get back to you. I'm on

00:40:54.159 --> 00:40:58.579
the beach now. So. Home exchange. Yeah. I can't

00:40:58.579 --> 00:41:00.300
believe I'm not an affiliate for them. I'd be

00:41:00.300 --> 00:41:02.619
doing great if I was because I'm like, everybody

00:41:02.619 --> 00:41:05.780
needs to do home exchange. Yeah. Yeah. Any goals

00:41:05.780 --> 00:41:10.519
for yourself for this next year as far as anything

00:41:10.519 --> 00:41:13.559
really? Any like diversification of revenue streams?

00:41:14.420 --> 00:41:18.380
Speaking? consulting, anything like that on your

00:41:18.380 --> 00:41:20.579
radar? Are you pretty like? I want to do all

00:41:20.579 --> 00:41:22.079
those things and jump into all those things,

00:41:22.119 --> 00:41:24.139
but I have to be like realistic with myself.

00:41:24.300 --> 00:41:26.699
Like that's probably not the time. I would love

00:41:26.699 --> 00:41:30.780
to do some other things. I definitely, I've loved

00:41:30.780 --> 00:41:33.239
kind of like transitioning into a group practice

00:41:33.239 --> 00:41:35.360
and figuring all the ins and outs with that.

00:41:35.539 --> 00:41:37.760
And I think definitely in the future, that's

00:41:37.760 --> 00:41:40.239
something that, that I would offer. Like, this

00:41:40.239 --> 00:41:43.119
is how you do it. This is kind of what I've learned.

00:41:43.219 --> 00:41:45.679
Would love to do that sometime. But again. I've

00:41:45.679 --> 00:41:48.420
got to focus on one thing at a time. So I think

00:41:48.420 --> 00:41:50.639
we're just going to make sure, kind of focus

00:41:50.639 --> 00:41:54.000
on filling the caseloads of our NPs that we have

00:41:54.000 --> 00:41:56.420
right now. Definitely want to be learning more

00:41:56.420 --> 00:41:58.800
about integrative psychiatry and incorporating

00:41:58.800 --> 00:42:02.280
that more into our practice. But yeah, I have

00:42:02.280 --> 00:42:05.000
big dreams and goals when things kind of settle

00:42:05.000 --> 00:42:08.159
down a little bit for diversifying things. Totally

00:42:08.159 --> 00:42:09.980
get that. Yeah. I also think there's something

00:42:09.980 --> 00:42:12.639
to be said about being like very focused on kind

00:42:12.639 --> 00:42:16.110
of making one thing. really excellent you know

00:42:16.110 --> 00:42:17.809
because sometimes it's hard when you're like

00:42:17.809 --> 00:42:21.050
working on all these things and you're distracted

00:42:21.050 --> 00:42:23.769
and it's like you're kind of frustrated because

00:42:23.769 --> 00:42:27.090
none of them seem to be thriving you know what

00:42:27.090 --> 00:42:29.869
I mean right yeah I want to yeah exactly want

00:42:29.869 --> 00:42:31.710
to do one thing well make sure that we're doing

00:42:31.710 --> 00:42:34.789
well here absolutely yeah yeah it makes me think

00:42:34.789 --> 00:42:36.610
about even like service lines I think sometimes

00:42:36.610 --> 00:42:38.949
when you add on different service lines and you

00:42:38.949 --> 00:42:40.750
don't have like your core service line really

00:42:40.750 --> 00:42:44.119
like hashed out. That can be difficult too. Anything

00:42:44.119 --> 00:42:49.320
else that you would tell a newer psych NP, any

00:42:49.320 --> 00:42:54.820
advice in 2026 that you can think of? Yeah. I

00:42:54.820 --> 00:42:57.300
feel like the job market is so different than

00:42:57.300 --> 00:43:00.679
how it was when I started before, but if you

00:43:00.679 --> 00:43:03.239
can. I would really strongly recommend like finding

00:43:03.239 --> 00:43:05.280
a place, even if it is lower paying, if you can

00:43:05.280 --> 00:43:07.480
somehow swing that to where it just has a good

00:43:07.480 --> 00:43:10.960
mentor. That was just foundational for me and

00:43:10.960 --> 00:43:13.780
I think is a core part of why this has been so

00:43:13.780 --> 00:43:17.199
successful. But that was really, really amazing.

00:43:17.440 --> 00:43:20.179
So yeah, jumping into community mental health,

00:43:20.239 --> 00:43:22.099
that was great. So yeah, if you're able to find

00:43:22.099 --> 00:43:24.539
it, I realize it's kind of hard, but I just had

00:43:24.539 --> 00:43:27.119
such a great experience and that's also a huge

00:43:27.119 --> 00:43:29.139
core part of my company that I wanted to pass

00:43:29.139 --> 00:43:32.739
along to my NPs. pretty much always available.

00:43:32.960 --> 00:43:35.739
Anyone has a question, we do weekly meetings

00:43:35.739 --> 00:43:38.820
to review cases, talk through all of those things,

00:43:39.000 --> 00:43:40.739
making sure that they have a good foundation

00:43:40.739 --> 00:43:44.820
as well. Yeah. That's awesome. I ask all of my

00:43:44.820 --> 00:43:49.800
guests this question, what does the term no prior

00:43:49.800 --> 00:43:52.519
auth mean to you? Because that's obviously the

00:43:52.519 --> 00:43:55.019
name of this podcast. Oh, it's like a daily frustration

00:43:55.019 --> 00:43:59.500
that we go through. I would say, yeah. elimination

00:43:59.500 --> 00:44:03.599
of inefficiency and, you know, unnecessary barriers

00:44:03.599 --> 00:44:07.480
to care. Yeah. It is so frustrating to have to

00:44:07.480 --> 00:44:09.719
go through, you know, jump through all of these

00:44:09.719 --> 00:44:11.559
hoops just to get things approved, but yeah,

00:44:11.599 --> 00:44:14.460
allowing us to practice at the full scope of

00:44:14.460 --> 00:44:16.940
our license and really allow us to make those

00:44:16.940 --> 00:44:19.440
decisions that are good for our patients. Now

00:44:19.440 --> 00:44:21.780
we start time with those things. Yeah, exactly.

00:44:22.019 --> 00:44:24.159
Love that. Where can people find you if they

00:44:24.159 --> 00:44:26.909
want to kind of follow along? your journey or

00:44:26.909 --> 00:44:29.650
what you're doing and your practice. Our website

00:44:29.650 --> 00:44:33.070
is presentlifepsychiatry .com. You can find me

00:44:33.070 --> 00:44:36.869
on Facebook, Bailey Lenzicki. We've got our practice

00:44:36.869 --> 00:44:39.550
on there under present life psychiatry. Yeah.

00:44:39.570 --> 00:44:42.429
I would love for any Colorado PMHNPs come on

00:44:42.429 --> 00:44:45.170
over to our group, join our group, join our little

00:44:45.170 --> 00:44:47.530
networking meeting. And then, yeah, you can find

00:44:47.530 --> 00:44:51.099
us on, on Instagram too. Awesome. Well, thank

00:44:51.099 --> 00:44:54.300
you so much for your time and would love to have

00:44:54.300 --> 00:44:57.480
you on again in a couple months. And I know people

00:44:57.480 --> 00:44:59.960
are going to be very invested in hearing how

00:44:59.960 --> 00:45:02.679
you did it because it's very relatable to like,

00:45:02.719 --> 00:45:06.059
especially us moms wanting to build businesses,

00:45:06.139 --> 00:45:09.059
be entrepreneurial. We do it from the living

00:45:09.059 --> 00:45:13.199
room, holding a baby. Yeah. My son was just knocking

00:45:13.199 --> 00:45:15.079
here in the middle of this podcast episode. I

00:45:15.079 --> 00:45:17.440
mean, it's just life, you know, but we just make

00:45:17.440 --> 00:45:20.199
it work. So yeah. Thank you so much, Kaylee.

00:45:20.570 --> 00:45:21.289
Yeah. Thanks, Lindsay.
