WEBVTT

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Happy Valentine's Day. It is February 14th, 2026.

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And I know what you're probably thinking. You're

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thinking about chocolates, roses, maybe a dinner

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reservation you totally forgot to make. We've

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all been there. Right. But while the rest of

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the world is focused on romance and relationships,

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we're here to talk about a breakup. Or, maybe

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more accurately, a departure. A withdrawal from

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public life. It is a bit of a somber Valentine's,

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isn't it? But you're right. We're looking at

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a relationship that has lasted for nearly 40

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years. The one between the American public, the

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stock market and, well, one of the most recognizable

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retail brands in history. And the thing is, as

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of just two months ago, December 2025, that whole

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relationship has fundamentally changed. Completely.

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The ties have been severed. We are talking, of

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course, about the ODP Corporation, better known

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to everyone listening as Office Depot. And before

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you roll your eyes and say, wait, we're doing

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a deep dive on the place I buy printer cartridges,

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stick with us. Please do. Because this isn't

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just a story about paperclips. This is a story

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about the rise of the category killer, the brutal

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decades -long wars with the Federal Trade Commission,

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a desperate search for identity involving Lady

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Gaga and NASCAR drivers. You can't make that

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part up. You really can't. And finally, a billion

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-dollar exit that happened almost, you know,

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in the shadows. It really is the perfect case

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study for the entire life cycle of the big box

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era. You've got the explosive, almost irrational

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growth of the 1980s. Yeah. consolidation battles

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of the 90s, then the identity crisis of the 2000s

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when the internet just broke everything. And

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then the final act. The final act. Yeah. Privatization.

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Yeah. As of December 2025, Office Depot is no

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longer a public company. It was taken private

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by a firm called Atlas Holdings. And that is

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our mission today. We are going to unpack this

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entire 39 -year saga. We've got a stack of sources

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here, everything from their original founding

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documents to court transcripts from their fights

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with the government and the final financial filings

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from late last year. We're going to figure out

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how a company goes from being a Wall Street darling

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to selling itself for what looks like a discount

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price. We're going to try to answer the big question.

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Was this inevitable? Was the office supply super

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storages? doomed the moment high speed Internet

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was invented? Or were there, you know, critical

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mistakes made along the way? I love was it inevitable

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questions. So let's dive in. And to do that,

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we have to rewind the clock. We're going way

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back to 1986. Top Gun is crushing it at the box

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office. The Bengals are telling us to walk like

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Egyptians. And down in Florida, three guys of

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Patrick Schur, Stephen Daugherty and Jack Copkin,

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they have a vision. But before they start selling

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pens, they were involved in something else. And

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this detail, this is my absolute favorite thing

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in the research stack. I have a feeling I know

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exactly where you're going with this. The name

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of their previous company. Please, for the record,

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tell the listener what it was called. It was

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called Mr. Howe Warehouse. Mr. Howe. Yes, usually

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stylized in all capital letters. M -R -H -O -W.

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It just sounds like a frantic question. Mr. Howe

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W. Or maybe a really aggressive superhero who

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fixes your plumbing. Never fear, Mr. Howe is

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here. It certainly has a unique ring to it. But

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while the name is amusing, the business model

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is actually the key to our entire story. Mr.

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Howell was a home improvement membership warehouse.

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So like an early Home Depot or Lowe's. Think

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of it as a precursor to that model. Yeah. Yeah.

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Big industrial concrete floors, high ceilings,

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pallet racking. Schur and his partners sold Mr.

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Howell to a company called Service Merchandise

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in 1983. But clearly that warehouse concept was

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just burned into their brains. Right. So they

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looked at the retail landscape in the mid -80s

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and saw a huge gap. Because back then, if you

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needed office supplies, how did you buy them?

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Well, it was a completely bifurcated market.

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I mean, totally split. If you were a massive

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corporation, let's say you're General Motors

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or IBM, you had a contract. You had a dedicated

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distributor who delivered pallets of paper right

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to your loading dock at a heavily discounted

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rate. Sure. Bulk pricing. Right. But if you were

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a small business, if you were a local accountant

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or a lawyer or just running a flower shop, you

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were kind of out of luck. You went to the local

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stationery store, right? The little shop on Main

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Street. Exactly. The mom and pop stationer. And

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you paid the fullest price for everything. There

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was no middle ground. You were basically paying

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a premium for the absolute basics of doing business.

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It was inefficient. So the aha moment for sure

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in his team was, why don't we do for office supplies

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what we did for hammers and lumber with Mr. H

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.O .W.? Precisely. It's the category killer model

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in its purest form. You take one specific category

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of retail, you build a massive warehouse store,

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you stack the inventory to the ceiling to lower

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your storage costs, you cut the sales staff to

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a bare minimum, and you just slash prices. You

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become the only game in town. You undercut the

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local shops so deeply that they just can't compete.

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It's a brutal but incredibly effective strategy.

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So in October 1986, they launched. The very first

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Office Depot opens its doors. It's in the Lakes

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Mall in Lauderdale Lakes, Florida. And the response

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was just electric. We often forget how revolutionary

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these stores felt when they first appeared. I

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mean, suddenly a small business owner could walk

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in and buy a single box of pens for pretty much

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the same unit price that General Motors was paying.

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As a democratization of the supply closet. That's

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a great way to put it. It leveled the playing

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fields for small businesses in a way that had

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never happened before. And the proof is just

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in the sheer speed of the growth. I was looking

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at the timeline and this blew my mind. They opened

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store number one in October 1986. When did they

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go public? December 1988. Two years. Two years

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and two months. It's insane. It's a rocket ship.

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Usually a company spends years, maybe a decade,

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building up a track record, proving profitability,

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stabilizing the model before they dare to do

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an IPO. But Office Depot went from grand opening

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to ticker symbol in 26 months. It just speaks

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to the absolute hunger in the market for this

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concept. Investors looked at that first store

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and said, this is it. This works. We can put

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one of these in every single strip mall in America.

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It was land grab. Get big fast. That was the

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entire strategy. In the late 80s, if you weren't

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growing at breakneck speed, you were dying. Wall

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Street rewarded growth. above all else, even

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profitability sometimes. And they didn't just

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grow by building new stores. They grew by eating

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other fish. Correct. Which brings us to their

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first really big move. By April 1991, they made

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a massive strategic play. They merged with a

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company called Office Club. Office Club, again

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with these names, sounds very exclusive. Welcome

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to the club. Right, but this was a very, very

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calculated geography play. Office Depot was founded

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in Florida. They had completely dominated the

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East Coast and the South. Office Club was a major

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player on the West Coast. So this was the missing

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piece. It was the missing piece. By merging,

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Office Depot didn't just get bigger. They instantly

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became a truly national chain. They bridged the

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gap between the Atlantic and the Pacific in one

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signature on a piece of paper. So by the early

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90s, they are the kings. They have the category

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killer crown. They're a national powerhouse.

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But as we know, the 90s were a time of globalization.

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If you win America, the next logical step is

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the world. Which brings us to chapter two, global

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ambitions and the, what do you call the Viking

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strategy? Right. They sort of dipped their toe

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in the water in 1995. With Mexico. Yeah, joint

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venture with a local retail giant called Grupo

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Gigante. That was a pretty standard retail move

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at the time. Find a local partner, leverage their

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logistics and their real estate knowledge, open

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stores. Smart. But not revolutionary. But the

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real game changer, and the piece of history I

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think is most overlooked in their story, is the

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1998 acquisition of a company called Viking Direct.

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This is such a critical moment. No, when I hear

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Viking, I think of guys with helmets and axes,

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you know, raiding the coast. But this was a different

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kind of conquest. Very different. Viking Direct

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wasn't a store. It was a catalog business. A

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direct mail company. I remember those catalogs.

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They were thick, heavy, like phone books. You'd

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get them on your desk at work. You'd circle the

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highlighters and the legal pads you wanted and

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what you'd fax the order in. Exactly. You'd fax

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it or call it in. Yeah. But think about what

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a catalog business actually is from an operational

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standpoint. What are its core components? It's

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a list of stuff. A database of customers. It's

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a massive database of customers combined with

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huge centralized warehousing and a logistics

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network designed to pick, pack, and ship individual

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small parcels to millions of different addresses.

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Wait a minute. That sounds exactly like Amazon.

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It is the proto -e -commerce model. Before the

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internet was the internet, catalog companies

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were doing e -commerce without the E. By acquiring

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Viking in 1998, Office Depot wasn't just buying

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a customer list. They were buying the infrastructure

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for the future of retail. That is such a smart

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point, because if you're a brick -and -mortar

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store, your entire logistics chain is built around

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pallets. You know how to receive a truckload

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of printers and put them on a shelf. You have

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no idea how to put one single stapler in a box

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and mail it to a guy in Leeds. You don't have

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a clue. It's a totally different business. Viking

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gave them that capability instantly. It allowed

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them to expand into Europe and Australia without

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having to build hundreds of stores. They could

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just mail the catalogs and later put the catalog

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online and ship everything from a central hub.

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It was a capital light way to conquer the world.

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It was brilliant. And it worked. They expanded

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into Central America in 2001 using that Viking

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brand El Salvador, Guatemala, Costa Rica. And

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for a brief shining moment in the early 2000s,

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Office Depot was actually the second largest

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e -commerce retailer in the world. Get out, really.

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Yes, right behind Amazon. Because they simply

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ported that massive Viking catalog online and

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they already had the warehouses and the pick

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and pack systems to fulfill the orders. That

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is an absolute tragedy in hindsight. They had

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the lead, they had the infrastructure, they had

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everything. They did. But having the infrastructure

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and having the visionary culture to pivot your

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entire company are two very, very different things.

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And while they were expanding globally with Viking,

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they were also getting bogged down in a war at

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home, a war that would define their existence

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for decades. The merger wars. This is chapter

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three. And this feels like a soap opera. or,

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you know, a courtroom drama. It's the story of

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Office Depot and Staples. The will -they -won't

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-they of the corporate world. It's truly incredible.

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It feels like they've been trying to get married

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for 30 years and the government keeps objecting

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at the wedding. That is a very, very accurate

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description. And to understand the privatization

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that just happened in 2025, you absolutely have

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to understand what happened back in 1997. 1997,

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the first attempt. The context here is just crucial.

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In 1997, Office Depot and Staples were... the

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two titans. They were Godzilla and King Kong.

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They were just crushing the small mom and pop

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shops. So they announced a merger. From a business

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perspective, it made total sense. Combine operations,

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close redundant stores, lower costs, increase

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efficiency. But the Federal Trade Commission,

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the FTC, had a slightly different view. They

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did. On July 18, 1997, the FTC got a preliminary

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injunction to stop the merger. Their argument

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was classic antitrust. They said, if you two

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merge, you will be a monopoly. You will control

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the office supply market. You will raise prices

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and the consumer will have nowhere else to go.

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And in 1997, that was probably true, wasn't it?

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I mean, Walmart wasn't huge in office supplies

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yet. Amazon was just selling books out of a garage.

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It was a very fair argument in 1997. The competitive

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landscape was them and. Yeah. That's about it

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in terms of super stores. The court agreed. The

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deal was killed. OK, so they go back to their

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corners. They compete. They fight it out for

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another. what, 18 years? An entire generation.

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But then, fast forward to 2015, the world is

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completely different. We have iPhones. We have

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high -speed internet. Amazon is the everything

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store. You can buy a desk on Wayfair. You can

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buy pallets of paper at Costco. Staples looks

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at Office Depot and says, hey, let's try this

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again. The market has completely changed. We

00:12:13.500 --> 00:12:15.240
aren't the predators anymore. We're the prey.

00:12:15.460 --> 00:12:18.919
It's a desperation move. Staples offers $6 .3

00:12:18.919 --> 00:12:23.360
billion cash in stock. A massive deal. And their

00:12:23.360 --> 00:12:25.679
argument to the FTC this time is totally different.

00:12:25.740 --> 00:12:27.940
It's look around. Look at Amazon. If you don't

00:12:27.940 --> 00:12:30.139
let us merge, Amazon is going to kill us both.

00:12:30.240 --> 00:12:32.519
We need this merger to survive. It seems like

00:12:32.519 --> 00:12:35.740
a slam dunk argument. Any rational person looking

00:12:35.740 --> 00:12:38.500
at the retail landscape in 2015 would say, yeah,

00:12:38.559 --> 00:12:40.159
these guys aren't a monopoly. They're dinosaurs

00:12:40.159 --> 00:12:42.159
trying to bundle up against the coming ice age.

00:12:42.320 --> 00:12:45.110
So what should the FTC do? They blocked it again.

00:12:45.269 --> 00:12:47.590
Unbelievable. Why? I mean, how could they possibly

00:12:47.590 --> 00:12:50.029
argue that Amazon didn't matter? Okay. This is

00:12:50.029 --> 00:12:51.350
where we have to get a little technical, but

00:12:51.350 --> 00:12:54.350
it's absolutely fascinating. Yeah. The FTC used

00:12:54.350 --> 00:12:57.870
a very, very specific and some would say outdated

00:12:57.870 --> 00:13:00.769
definition of the market. They didn't look at

00:13:00.769 --> 00:13:03.409
retail consumers, people like you and me, buying

00:13:03.409 --> 00:13:05.789
a pack of pens. Okay. They looked exclusively

00:13:05.789 --> 00:13:08.870
at B2B contract customers. Explain that distinction.

00:13:09.009 --> 00:13:11.129
What does that mean? Okay. So if you're a Fortune

00:13:11.129 --> 00:13:13.759
500 company. Let's say you're Boeing or Coca

00:13:13.759 --> 00:13:17.139
-Cola. You don't buy your paper from Amazon .com.

00:13:17.320 --> 00:13:20.419
You need a contract. You need a dedicated supplier

00:13:20.419 --> 00:13:23.299
who can deliver to 500 different locations nationwide,

00:13:23.639 --> 00:13:26.539
provide detailed spending reports for your accounting

00:13:26.539 --> 00:13:29.500
department, manage inventory levels, and guarantee

00:13:29.500 --> 00:13:31.940
a fixed price on toner for the next three years.

00:13:32.120 --> 00:13:34.279
Right. It's a much more complex sale. It's a

00:13:34.279 --> 00:13:37.639
massive, complex enterprise relationship. And

00:13:37.639 --> 00:13:40.700
in 2015, the FTC argued that Amazon business

00:13:40.700 --> 00:13:42.879
just wasn't mature enough to handle those kinds

00:13:42.879 --> 00:13:46.320
of massive, complex corporate contracts. They

00:13:46.320 --> 00:13:48.700
argued that only Staples and Office Depot have

00:13:48.700 --> 00:13:51.000
the national logistics and sales infrastructure

00:13:51.000 --> 00:13:54.200
to serve the Fortune 500. So their argument was

00:13:54.200 --> 00:13:56.919
if they merge, Coca -Cola would have no choice

00:13:56.919 --> 00:13:59.519
and would get price gouged. Exactly. The government's

00:13:59.519 --> 00:14:01.980
whole case was about protecting the biggest companies

00:14:01.980 --> 00:14:04.500
in the world. They essentially said. We don't

00:14:04.500 --> 00:14:06.240
care about the small businesses or the regular

00:14:06.240 --> 00:14:08.659
consumers who have infinite choice online. We

00:14:08.659 --> 00:14:10.700
only care about this one tiny slice of the market

00:14:10.700 --> 00:14:12.799
where you two are the only players. A district

00:14:12.799 --> 00:14:15.200
court judge bought that argument. A judge agreed

00:14:15.200 --> 00:14:20.080
in May 2016. The injunction was granted. The

00:14:20.080 --> 00:14:23.669
deal died on the vine for the second time. That

00:14:23.669 --> 00:14:25.490
has to be one of the most frustrating moments

00:14:25.490 --> 00:14:27.850
in modern business history, to be told you're

00:14:27.850 --> 00:14:30.570
a dangerous monopoly while you're literally watching

00:14:30.570 --> 00:14:33.450
your customers walk out the door to a digital

00:14:33.450 --> 00:14:36.190
competitor that the government refuses to acknowledge.

00:14:36.509 --> 00:14:39.669
It was a fatal blow. It was a strategic death

00:14:39.669 --> 00:14:42.289
sentence. It meant they were trapped. They couldn't

00:14:42.289 --> 00:14:44.470
scale up to fight Amazon, but they couldn't grow

00:14:44.470 --> 00:14:46.710
organically because the retail market was shrinking.

00:14:46.870 --> 00:14:49.350
They were stuck in a cage built by the FTC. And

00:14:49.350 --> 00:14:51.960
when you can't marry the one you love, you. You

00:14:51.960 --> 00:14:54.759
settle. That brings us to chapter four, the merger

00:14:54.759 --> 00:14:58.120
that worked, the OfficeMax deal. Right. In 2013,

00:14:58.379 --> 00:15:00.679
so this is just before that second failed Staples

00:15:00.679 --> 00:15:03.080
attempt, Office Depot merged with the number

00:15:03.080 --> 00:15:05.740
three player OfficeMax. This was pitched as the

00:15:05.740 --> 00:15:08.100
merger of equals. But I remember some Wall Street

00:15:08.100 --> 00:15:10.639
analysts at the time called it two drunks trying

00:15:10.639 --> 00:15:13.759
to hold each other up. Ouch. That's brutal. It's

00:15:13.759 --> 00:15:16.559
harsh, but you can see the logic. It was a purely

00:15:16.559 --> 00:15:18.679
defensive move. They completed the deal in November

00:15:18.679 --> 00:15:22.129
2013, but it wasn't a celebration. There were

00:15:22.129 --> 00:15:24.789
no champagne corks popping. It was a triage operation.

00:15:25.350 --> 00:15:27.809
So what happened after the ink dried on that

00:15:27.809 --> 00:15:31.909
deal? Massive, painful closures. By May 2014,

00:15:32.389 --> 00:15:34.289
just six months later, they announced they were

00:15:34.289 --> 00:15:37.850
closing 400 stores. 400 stores, that's a huge

00:15:37.850 --> 00:15:40.409
number. That's a lot of empty real estate and

00:15:40.409 --> 00:15:42.549
a lot of lost jobs. It was absolutely necessary.

00:15:43.240 --> 00:15:45.419
Because of the merger, you had absurd situations

00:15:45.419 --> 00:15:48.340
where an Office Depot and an Office Max were

00:15:48.340 --> 00:15:50.600
literally across the street from each other in

00:15:50.600 --> 00:15:53.039
the same strip mall, fighting for the same diminishing

00:15:53.039 --> 00:15:55.460
pool of customers. They had to cannibalize their

00:15:55.460 --> 00:15:58.039
own footprint just to stop the bleeding. So the

00:15:58.039 --> 00:16:00.399
regulatory environment is hostile. The retail

00:16:00.399 --> 00:16:02.799
footprint is shrinking. And this leads to what

00:16:02.799 --> 00:16:05.779
I call the identity crisis era, the mid -2000s

00:16:05.779 --> 00:16:07.860
and 2010s, where they just seem completely lost.

00:16:08.179 --> 00:16:10.700
This is where the story gets, well, colorful

00:16:10.700 --> 00:16:13.220
is a good word for it. We have to talk about

00:16:13.220 --> 00:16:15.120
the partnerships, because when I look at this

00:16:15.120 --> 00:16:18.259
list, I see a company that is just throwing spaghetti

00:16:18.259 --> 00:16:20.179
at the wall to see what sticks. Let's start with

00:16:20.179 --> 00:16:24.440
NASCAR. Ah, yes. In 2005, Office Depot became

00:16:24.440 --> 00:16:27.059
the official office products partner of NASCAR.

00:16:27.259 --> 00:16:29.860
Which is a mouthful of a title. It really is.

00:16:30.279 --> 00:16:33.559
They sponsored the hashtag 99 Ford Fusion, driven

00:16:33.559 --> 00:16:36.500
by Carl Edwards, the guy who was famous for doing

00:16:36.500 --> 00:16:38.500
backflips off his car when he won. I remember

00:16:38.500 --> 00:16:41.019
him. And then later, starting 2009, they sponsored

00:16:41.019 --> 00:16:44.730
a huge name. Tony Stewart, smoke in the hashtag

00:16:44.730 --> 00:16:48.330
14 Chevy. Now, help me understand the logic here.

00:16:48.389 --> 00:16:51.129
I get that NASCAR has a massive loyal audience.

00:16:51.350 --> 00:16:53.450
But when I think of NASCAR sponsorships, I think

00:16:53.450 --> 00:16:56.710
of, you know, beer, motor oil, maybe power tools.

00:16:56.909 --> 00:16:59.210
I don't immediately think Manila folders. It

00:16:59.210 --> 00:17:00.909
does seem like a weird mismatch on the surface.

00:17:00.990 --> 00:17:02.610
But think about the demographic. Who watches

00:17:02.610 --> 00:17:05.579
NASCAR? A lot of tradespeople, independent contractors,

00:17:05.940 --> 00:17:08.619
plumbers, electricians, mechanics, small business

00:17:08.619 --> 00:17:11.299
owners. The guy who runs a local HVAC repair

00:17:11.299 --> 00:17:13.700
service out of his truck. OK, I see it now. That

00:17:13.700 --> 00:17:15.859
guy needs invoices. He needs printer ink. He

00:17:15.859 --> 00:17:17.619
needs a new chair for his home office where he

00:17:17.619 --> 00:17:19.980
does the books at night. It was a very clever

00:17:19.980 --> 00:17:21.960
play for the blue collar small business owner.

00:17:22.039 --> 00:17:25.619
A market that maybe staples with its more corporate

00:17:25.619 --> 00:17:28.750
feel was ignoring. Exactly. And for a while,

00:17:28.769 --> 00:17:31.230
it seemed to work. It solidified their brand

00:17:31.230 --> 00:17:33.509
as a practical place for the working man's business.

00:17:33.910 --> 00:17:37.750
But then they took a hard left turn. A very,

00:17:37.829 --> 00:17:40.670
very hard left turn. In September 2012, they

00:17:40.670 --> 00:17:42.529
announced they're not renewing with Tony Stewart.

00:17:42.890 --> 00:17:46.369
And then just two months later, they announced

00:17:46.369 --> 00:17:50.410
a new partner. From Tony Stewart to Lady Gaga.

00:17:50.650 --> 00:17:53.569
Yes. In November 2012, they announced a partnership

00:17:53.569 --> 00:17:57.119
with Lady Gaga's Born This Way Foundation. I

00:17:57.119 --> 00:17:59.240
mean, talk about whiplash. You go from the grandstands

00:17:59.240 --> 00:18:01.859
of Daytona to the Little Monsters. It's two completely

00:18:01.859 --> 00:18:04.279
different universes. It is. They started selling

00:18:04.279 --> 00:18:06.619
these limited edition office supplies, you know,

00:18:06.640 --> 00:18:09.539
notebooks, pens, where 25 % of the earnings went

00:18:09.539 --> 00:18:11.400
to the foundation. They had these things that

00:18:11.400 --> 00:18:13.440
they called bravery bracelets. Bravery bracelets

00:18:13.440 --> 00:18:16.140
at Office Depot. It just screams of desperation,

00:18:16.480 --> 00:18:19.339
doesn't it? It signals a boardroom that is absolutely

00:18:19.339 --> 00:18:21.359
terrified that they're becoming irrelevant and

00:18:21.359 --> 00:18:23.930
losing the next generation. They probably looked

00:18:23.930 --> 00:18:26.210
at their demographic data, saw that their average

00:18:26.210 --> 00:18:29.369
customer was like 55 years old, and panicked.

00:18:29.509 --> 00:18:31.849
Total panic. How do we get the millennials in

00:18:31.849 --> 00:18:33.529
the door? I don't know. Lady Gaga is popular

00:18:33.529 --> 00:18:35.890
with the kids. Let's do that. But it feels so

00:18:35.890 --> 00:18:38.210
inauthentic. And customers are smart. They can

00:18:38.210 --> 00:18:41.230
smell inauthenticity a mile away. You can't just

00:18:41.230 --> 00:18:43.750
slap a pop star's name on a highlighter and suddenly

00:18:43.750 --> 00:18:46.710
become cool. It highlights the lack of a core

00:18:46.710 --> 00:18:50.029
identity. Were they the NASCAR store for contractors?

00:18:50.390 --> 00:18:52.930
Were they the social justice store for millennials?

00:18:53.230 --> 00:18:55.950
Were they a B2B logistics company? They were

00:18:55.950 --> 00:18:58.029
trying to be everything to everyone, which usually

00:18:58.029 --> 00:18:59.869
means you end up being nothing to anyone. But

00:18:59.869 --> 00:19:01.650
to give them credit, they did eventually find

00:19:01.650 --> 00:19:03.930
a partnership that made a lot more sense. In

00:19:03.930 --> 00:19:07.170
July 2020, they partnered with Canva. Now that

00:19:07.170 --> 00:19:10.549
is a logical fit. That one makes sense. Canva

00:19:10.549 --> 00:19:13.670
is this huge online design tool for the gig economy,

00:19:13.910 --> 00:19:16.950
for small businesses, for creators. Right. You

00:19:16.950 --> 00:19:19.390
design your flyer or your new business card on

00:19:19.390 --> 00:19:21.569
Canva's website. And then you click a button

00:19:21.569 --> 00:19:24.269
and you send it to be printed at your local office

00:19:24.269 --> 00:19:27.549
depot. That integrates perfectly into the modern

00:19:27.549 --> 00:19:29.990
workflow. It's a smart, seamless connection.

00:19:30.349 --> 00:19:32.730
It acknowledges that people don't just need raw

00:19:32.730 --> 00:19:35.150
materials anymore. They need finished products.

00:19:35.569 --> 00:19:38.069
Which leads us to the next big chapter in their

00:19:38.069 --> 00:19:41.029
story. The pivot that was supposed to save them.

00:19:41.519 --> 00:19:44.579
the pivot to services and technology. This has

00:19:44.579 --> 00:19:46.519
been the drumbeat from their leadership for the

00:19:46.519 --> 00:19:49.599
last 10 years at least. We are not a retailer.

00:19:49.779 --> 00:19:52.579
We are a services provider. It started in a huge

00:19:52.579 --> 00:19:54.799
way in 2017 when they bought a company called

00:19:54.799 --> 00:19:57.980
CompuCom. A billion -dollar acquisition. This

00:19:57.980 --> 00:20:00.569
was a massive bet. And the goal was actually

00:20:00.569 --> 00:20:03.170
fascinating. They wanted to become the IT department

00:20:03.170 --> 00:20:05.890
for small and medium -sized businesses. I like

00:20:05.890 --> 00:20:08.349
that concept. If I run a bakery with three locations,

00:20:08.490 --> 00:20:11.170
I don't have an IT guy on staff. If my point

00:20:11.170 --> 00:20:13.329
-of -sale system crashes during the morning rush,

00:20:13.490 --> 00:20:16.569
I'm in huge trouble. Exactly. Office Depot wanted

00:20:16.569 --> 00:20:18.829
to be the one you called. They would send a technician,

00:20:18.990 --> 00:20:22.210
a geek squad. style person though that's a best

00:20:22.210 --> 00:20:25.250
buy term to fix your network manage your software

00:20:25.250 --> 00:20:28.170
updates handle your cyber security it's a sticky

00:20:28.170 --> 00:20:30.950
relationship buying a pen is a one -time transaction

00:20:30.950 --> 00:20:33.609
fixing my server every month is a long -term

00:20:33.609 --> 00:20:35.670
relationship and relationships have much higher

00:20:35.670 --> 00:20:38.529
margins you make pennies on a pen you can make

00:20:38.529 --> 00:20:41.769
50 margins on i .t services it was a move to

00:20:41.769 --> 00:20:43.890
get away from low margin products and into high

00:20:43.890 --> 00:20:46.049
margin services they also bought a company called

00:20:46.049 --> 00:20:49.430
buyer quest in january 2021 yeah that's another

00:20:49.430 --> 00:20:51.309
piece of puzzle. It's enterprise procurement

00:20:51.309 --> 00:20:54.839
software. Again, trying to embed themselves deeper

00:20:54.839 --> 00:20:56.619
in the workflow of their corporate customers,

00:20:56.819 --> 00:20:58.839
making it harder for those customers to leave.

00:20:59.039 --> 00:21:00.619
And while they were doing all this high -tech

00:21:00.619 --> 00:21:02.279
services stuff, they were also really boosting

00:21:02.279 --> 00:21:05.140
their own products. The private labels. We have

00:21:05.140 --> 00:21:08.799
to mention TUL. PUL. The pens. The legendary

00:21:08.799 --> 00:21:11.819
TUL pens. Listen, people are obsessed with these

00:21:11.819 --> 00:21:14.299
pens. There are online forums dedicated to them.

00:21:14.339 --> 00:21:16.539
I have friends who will not write with anything

00:21:16.539 --> 00:21:19.740
else. It is a massive, massive success story

00:21:19.740 --> 00:21:22.650
for them. It's a cult product. And it's a perfect

00:21:22.650 --> 00:21:24.849
example of why private labels are so important,

00:21:24.990 --> 00:21:27.650
along with their other brands like Ativa and

00:21:27.650 --> 00:21:30.329
Real Space Furniture. Explain the economics of

00:21:30.329 --> 00:21:32.730
that. Why is a private label so much better for

00:21:32.730 --> 00:21:35.230
them? It's simple. If you go into Office Depot

00:21:35.230 --> 00:21:38.329
and buy a box of Bic pens, Office Depot makes

00:21:38.329 --> 00:21:40.869
a small margin, but Bic makes the real profit.

00:21:41.400 --> 00:21:45.000
If you go in and buy a box of TUL pens, Office

00:21:45.000 --> 00:21:47.140
Depot keeps almost all the profit. They control

00:21:47.140 --> 00:21:49.440
the design, the manufacturing cost, everything.

00:21:49.680 --> 00:21:52.960
It's a much more profitable sale. So on paper,

00:21:53.119 --> 00:21:54.779
it seems like they're doing the right things.

00:21:54.859 --> 00:21:56.900
They're pivoting to high margin services. They're

00:21:56.900 --> 00:21:59.339
building successful private label brands. They're

00:21:59.339 --> 00:22:01.599
even getting elite gold certifications for their

00:22:01.599 --> 00:22:03.299
buildings. We saw they built a green store in

00:22:03.299 --> 00:22:06.680
Austin way back in 2008. But there was a very

00:22:06.680 --> 00:22:09.019
dark side to the service pivot. Chapter seven,

00:22:09.140 --> 00:22:11.710
the scandal. The PC health check. This makes

00:22:11.710 --> 00:22:14.230
me angry just reading about it. It should, because

00:22:14.230 --> 00:22:17.130
it was a fundamental breach of trust that undermined

00:22:17.130 --> 00:22:19.529
their entire services strategy. So lay it out

00:22:19.529 --> 00:22:22.390
for us. What exactly happened? In March of 2019,

00:22:22.849 --> 00:22:25.069
Office Depot and a partner company they used

00:22:25.069 --> 00:22:27.990
called Support .com agreed to pay a total of

00:22:27.990 --> 00:22:31.250
$35 million to settle allegations from the Federal

00:22:31.250 --> 00:22:34.170
Trade Commission. The FTC again. They just cannot

00:22:34.170 --> 00:22:37.059
shake these guys. They really can't. The allegation

00:22:37.059 --> 00:22:39.000
was that they were running a scam in their stores.

00:22:39.200 --> 00:22:42.180
They offered a free PC health check. You bring

00:22:42.180 --> 00:22:43.799
in your computer. Maybe it's running a little

00:22:43.799 --> 00:22:46.759
slow. They plug in a piece of software. And the

00:22:46.759 --> 00:22:48.980
FTC alleged that this software was basically

00:22:48.980 --> 00:22:51.599
rigged. It was designed to falsely claim it found

00:22:51.599 --> 00:22:55.319
malware symptoms or infections, even on perfectly

00:22:55.319 --> 00:22:58.380
clean, brand new computers. So it was a lie.

00:22:58.460 --> 00:23:00.680
It was a scare tactic to sell services. That

00:23:00.680 --> 00:23:03.180
was the allegation, yes. The software would pop

00:23:03.180 --> 00:23:05.880
up a scary red box with a warning, and the store

00:23:05.880 --> 00:23:08.180
associate would say, oh no, you have a serious

00:23:08.180 --> 00:23:11.579
virus. But don't worry, for $300, our tech service

00:23:11.579 --> 00:23:14.599
can fix it for you. That is just predatory. And

00:23:14.599 --> 00:23:16.740
think about who brings a computer into a store

00:23:16.740 --> 00:23:19.720
for a checkup. It's not the tech -savvy 20 -year

00:23:19.720 --> 00:23:22.140
-old who built their own PC. It's the grandmother

00:23:22.140 --> 00:23:24.460
who's worried she clicked on a bad link. It's

00:23:24.460 --> 00:23:26.160
the person who doesn't know better and trusts

00:23:26.160 --> 00:23:28.720
the expert in the red shirt. It's exploiting

00:23:28.720 --> 00:23:30.660
the most vulnerable customers. And that's why

00:23:30.660 --> 00:23:32.539
it was so incredibly damaging. Think about it.

00:23:32.599 --> 00:23:34.859
They were spending a billion dollars on CompuCom

00:23:34.859 --> 00:23:37.720
to rebrand themselves as a trusted IT advisor.

00:23:38.240 --> 00:23:41.099
And at the exact same time, their own stores

00:23:41.099 --> 00:23:43.779
were getting busted for scamming customers with...

00:23:43.789 --> 00:23:46.410
fake virus scans. You cannot build a service

00:23:46.410 --> 00:23:48.450
business without trust. It's the only currency

00:23:48.450 --> 00:23:51.730
you have. It poisoned the well. Completely. How

00:23:51.730 --> 00:23:54.190
could any small business owner sign a million

00:23:54.190 --> 00:23:56.750
dollar IT contract with him after reading that

00:23:56.750 --> 00:23:59.849
headline? So trust is eroded. The big mergers

00:23:59.849 --> 00:24:02.730
were blocked. The retail footprint is shrinking.

00:24:02.829 --> 00:24:05.650
And the stock price is just flatlining for years.

00:24:06.329 --> 00:24:09.269
Which brings us to the end. Chapter 8. The final

00:24:09.269 --> 00:24:12.009
chapter of public independence. Let's look at

00:24:12.009 --> 00:24:14.000
the financial autopsy. We have the numbers from

00:24:14.000 --> 00:24:16.480
the 2024 annual report, which was the last one

00:24:16.480 --> 00:24:18.500
they filed as a public company. Okay, shoot me

00:24:18.500 --> 00:24:20.240
with them. What was the top line? Revenue for

00:24:20.240 --> 00:24:24.279
the full year 2024, $6 .99 billion. Okay, so

00:24:24.279 --> 00:24:27.220
nearly $7 billion. That still sounds like a massive

00:24:27.220 --> 00:24:29.339
company. That's not a small business. It is.

00:24:29.359 --> 00:24:31.859
That's a lot of revenue. But as they say, revenue

00:24:31.859 --> 00:24:35.000
is vanity, profit is sanity. So let's look at

00:24:35.000 --> 00:24:37.420
the bottom line. What was the net income? Negative

00:24:37.420 --> 00:24:42.049
$3 million. A loss. They sold $7 billion worth

00:24:42.049 --> 00:24:44.609
of goods and services, paid their employees,

00:24:44.970 --> 00:24:47.970
paid their rent on almost 1 ,000 stores, paid

00:24:47.970 --> 00:24:50.230
their suppliers, and at the end of the year,

00:24:50.269 --> 00:24:52.880
they were $3 million in the hole. That is the

00:24:52.880 --> 00:24:54.980
definition of a treadmill. You are running as

00:24:54.980 --> 00:24:57.539
fast as you can just to stay in the same place,

00:24:57.559 --> 00:24:59.740
or in this case, to slide backward just a little

00:24:59.740 --> 00:25:01.680
bit. It's completely unsustainable. And that

00:25:01.680 --> 00:25:04.279
explains the razor thin, or in this case, negative

00:25:04.279 --> 00:25:07.200
margins, the operating costs of maintaining all

00:25:07.200 --> 00:25:09.920
that retail real estate, the corporate overhead,

00:25:10.140 --> 00:25:12.720
the debt from the acquisitions. It was a business

00:25:12.720 --> 00:25:14.759
model that just wasn't working anymore as a public

00:25:14.759 --> 00:25:17.640
company. Wall Street demands growth. If you aren't

00:25:17.640 --> 00:25:20.019
growing and you aren't profitable, you're dead

00:25:20.019 --> 00:25:22.269
money. So the sharks began to circle. And in

00:25:22.269 --> 00:25:24.230
this case, the shark was a private equity firm

00:25:24.230 --> 00:25:27.789
called Atlas Holdings. Enter the buyout. In September

00:25:27.789 --> 00:25:31.109
2025, the agreement was announced. By December

00:25:31.109 --> 00:25:34.450
2025, just two months ago from when we're recording,

00:25:34.710 --> 00:25:38.250
it was all done. The deal was closed. And the

00:25:38.250 --> 00:25:40.210
final Bryce tag. It was completed at approximately

00:25:40.210 --> 00:25:43.799
$1 billion. I want to pause on that number for

00:25:43.799 --> 00:25:47.059
a second. A company with $7 billion in sales

00:25:47.059 --> 00:25:51.440
sells for $1 billion. That ratio seems incredibly

00:25:51.440 --> 00:25:54.180
low. It's a distress valuation. It's about 0

00:25:54.180 --> 00:25:57.519
.15 times revenue. In the tech world, healthy

00:25:57.519 --> 00:26:00.160
companies sell for 10 or 20 times their revenue.

00:26:00.599 --> 00:26:03.019
Even in traditional retail, you'd expect a better

00:26:03.019 --> 00:26:05.160
multiple than that. This price tells you exactly

00:26:05.160 --> 00:26:06.799
what the market thought of their future. Which

00:26:06.799 --> 00:26:09.680
was not much. That the ODP Corporation had zero

00:26:09.680 --> 00:26:12.170
growth potential. Atlas Holdings didn't buy it

00:26:12.170 --> 00:26:13.970
for the future. They bought it for the existing

00:26:13.970 --> 00:26:15.750
cash flow and the assets they could sell off.

00:26:15.869 --> 00:26:18.690
So as of right now, Valentine's Day 2026, there

00:26:18.690 --> 00:26:21.869
is no more ODP ticker symbol on the Nasdaq. It's

00:26:21.869 --> 00:26:24.190
just gone. It is a private company. They have

00:26:24.190 --> 00:26:27.250
a new CEO named Craig Gunkel, who was appointed

00:26:27.250 --> 00:26:29.470
in December as soon as the deal closed. And what

00:26:29.470 --> 00:26:31.029
do they have left to work with? What's the state

00:26:31.029 --> 00:26:33.549
of the company today? They still have about 19

00:26:33.549 --> 00:26:36.970
,000 employees and they still have a retail footprint

00:26:36.970 --> 00:26:41.000
of roughly 922 stores. So for the listener wondering,

00:26:41.319 --> 00:26:44.119
is my local office depot going to close down

00:26:44.119 --> 00:26:46.720
now? What's the likely answer? The answer is

00:26:46.720 --> 00:26:51.000
probably some of them will. Yes. Privatization

00:26:51.000 --> 00:26:53.799
is almost always a prelude to a serious deep

00:26:53.799 --> 00:26:56.359
restructuring. Why is that? When you're a public

00:26:56.359 --> 00:26:58.500
company, you're terrified of closing stores because

00:26:58.500 --> 00:27:00.200
it's a negative headline. It looks like you're

00:27:00.200 --> 00:27:02.279
shrinking and Wall Street punishes you for it.

00:27:02.339 --> 00:27:06.059
The stock price drops when you're private. You

00:27:06.059 --> 00:27:07.619
don't care about the stock price. You only care

00:27:07.619 --> 00:27:10.140
about profitability and cash flow. No more quarterly

00:27:10.140 --> 00:27:13.119
earnings calls to apologize for. Exactly. Atlas

00:27:13.119 --> 00:27:15.519
Holdings can now make the hard, painful cuts

00:27:15.519 --> 00:27:18.029
that the public markets wouldn't tolerate. I

00:27:18.029 --> 00:27:20.089
would bet they're looking at those 922 stores

00:27:20.089 --> 00:27:22.789
right now, identifying the 200 or 300 that are

00:27:22.789 --> 00:27:24.369
losing the most money, and they'll shut them

00:27:24.369 --> 00:27:26.630
down immediately to stop the cash bleed. So we

00:27:26.630 --> 00:27:29.250
can expect a smaller retail footprint and probably

00:27:29.250 --> 00:27:32.349
a harder pivot toward that B2B distribution model,

00:27:32.470 --> 00:27:34.430
the CombiCom and BuyerQuest side of the business,

00:27:34.609 --> 00:27:37.329
the boring stuff. The boring but profitable stuff,

00:27:37.509 --> 00:27:40.609
yeah. I think you'll see a slow managed retreat

00:27:40.609 --> 00:27:43.160
from consumer retail. It really feels like the

00:27:43.160 --> 00:27:45.759
end of the Mr. Howe dream, doesn't it? The original

00:27:45.759 --> 00:27:48.240
vision of a giant warehouse where everyone is

00:27:48.240 --> 00:27:51.220
welcome is turning into a focused logistics company

00:27:51.220 --> 00:27:53.400
just for corporate accounts. It's a return to

00:27:53.400 --> 00:27:56.140
the mean. The category killer era was a very

00:27:56.140 --> 00:27:58.900
specific moment in time, fueled by cheap real

00:27:58.900 --> 00:28:01.900
estate, cheap capital, and a complete lack of

00:28:01.900 --> 00:28:05.400
internet competition. That moment is over. Now,

00:28:05.400 --> 00:28:08.319
before we sign off, I have a theory. A deep dive

00:28:08.319 --> 00:28:10.799
conspiracy theory, if you will. Oh, I'm intrigued.

00:28:11.019 --> 00:28:13.380
Go on. OK, so we spent a good chunk of this show

00:28:13.380 --> 00:28:15.599
talking about how the government repeatedly refused

00:28:15.599 --> 00:28:18.539
to let Office Depot and Staples merge because

00:28:18.539 --> 00:28:21.200
they were these two public giants. But look at

00:28:21.200 --> 00:28:23.460
the chessboard now. Staples was taken private

00:28:23.460 --> 00:28:27.019
back in 2017. A firm called Sycamore Partners

00:28:27.019 --> 00:28:30.380
bought them. Right. And now Office Depot is private.

00:28:30.809 --> 00:28:33.170
Atlas Holdings owns them. They are both operating

00:28:33.170 --> 00:28:35.890
in the shadows of private equity. No public reports.

00:28:36.210 --> 00:28:39.549
No SEC filings to scrutinize. No shareholder

00:28:39.549 --> 00:28:41.170
votes. I see exactly where you're going with

00:28:41.170 --> 00:28:43.529
this. Does this finally open the door? Can they

00:28:43.529 --> 00:28:47.509
just merge now? Can the CEOs of Atlas and Sycamore

00:28:47.509 --> 00:28:50.549
have lunch, shake hands in a dark room, and finally

00:28:50.549 --> 00:28:52.710
combine these two companies now that nobody's

00:28:52.710 --> 00:28:54.849
really watching? It is the billion -dollar question,

00:28:55.009 --> 00:28:57.210
isn't it? Technically, being a private company

00:28:57.210 --> 00:29:00.660
doesn't make you immune to antitrust laws. The

00:29:00.660 --> 00:29:03.279
FTC can still investigate and sue private companies.

00:29:03.839 --> 00:29:06.539
However. There's a big however. There's a huge

00:29:06.539 --> 00:29:09.480
however. Yeah. Without the intense public scrutiny,

00:29:09.599 --> 00:29:12.400
without the media circus that surrounds a public

00:29:12.400 --> 00:29:15.039
merger announcement, it is so much easier to

00:29:15.039 --> 00:29:18.019
coordinate. Coordination, not a formal merger.

00:29:18.380 --> 00:29:20.940
Maybe. Maybe they don't formally merge into one

00:29:20.940 --> 00:29:23.740
company called Staples Depot. But maybe they

00:29:23.740 --> 00:29:26.240
just quietly divide the map. You take all the

00:29:26.240 --> 00:29:27.759
corporate contracts west of the Mississippi,

00:29:27.980 --> 00:29:30.839
we'll take the east. Or. We'll share our procurement

00:29:30.839 --> 00:29:33.839
networks to lower costs from suppliers. It allows

00:29:33.839 --> 00:29:36.619
for a level of collusion or cooperation that

00:29:36.619 --> 00:29:38.880
is simply impossible when you're two public companies

00:29:38.880 --> 00:29:41.400
fighting for stock market supremacy. The war

00:29:41.400 --> 00:29:44.480
might finally be over, not because one side won,

00:29:44.640 --> 00:29:46.880
but because they both got bought by new owners

00:29:46.880 --> 00:29:49.559
who decided to stop fighting and just survive

00:29:49.559 --> 00:29:51.779
in the dark. Or perhaps they just realized that

00:29:51.779 --> 00:29:53.579
fighting each other was completely pointless

00:29:53.579 --> 00:29:56.259
when a third party named Amazon had already won

00:29:56.259 --> 00:29:58.700
the war years ago. That is a very sobering thought.

00:29:59.160 --> 00:30:01.460
It is what it is. Well, that brings us to the

00:30:01.460 --> 00:30:03.599
end of our journey. We've gone from the optimistic

00:30:03.599 --> 00:30:08.000
dream of a Mr. Howell warehouse in 1986 to a

00:30:08.000 --> 00:30:10.519
billion -dollar private equity exit in 2025.

00:30:11.140 --> 00:30:14.640
We've seen the rise, the falls, the blocked weddings

00:30:14.640 --> 00:30:17.839
at the altar, the NASCAR cars, the Lady Gaga

00:30:17.839 --> 00:30:20.619
bracelets, and the final withdrawal from public

00:30:20.619 --> 00:30:23.119
view. It really is a monument to the last 40

00:30:23.119 --> 00:30:25.839
years of American retail. A true case study.

00:30:25.920 --> 00:30:28.000
So the next time you drive past an office depot,

00:30:28.059 --> 00:30:30.140
take a look at that red and white sign. It's

00:30:30.140 --> 00:30:32.859
not just a store. It's a survivor. And somewhere,

00:30:33.039 --> 00:30:35.519
Mr. Howe W. is watching and probably scratching

00:30:35.519 --> 00:30:39.420
his head. Long live Mr. Howe W. Thanks for listening

00:30:39.420 --> 00:30:40.859
to The Deep Dive. We'll catch you on the next

00:30:40.859 --> 00:30:41.019
one.
