WEBVTT 00:00:01.449 --> 00:00:08.449 I am freaking so fucking exhausted. I am so exhausted. 00:00:09.109 --> 00:00:12.070 And I know you non -blacks should be exhausted 00:00:12.070 --> 00:00:16.129 too. If, and I know you have, come across this 00:00:16.129 --> 00:00:18.949 situation. Anyway, what the fuck does this mean? 00:00:20.690 --> 00:00:25.010 The thumb and pointing finger clapping together 00:00:25.010 --> 00:00:28.269 real fast. What does that mean? That's silly 00:00:28.269 --> 00:01:48.760 as hell. We'll come back. Frontier Airline contractors 00:01:48.760 --> 00:01:59.219 were mocking this traveler who arrived to the 00:01:59.219 --> 00:02:08.319 gate 30 minutes before boarding time and after 00:02:08.319 --> 00:02:12.060 a while he agreed to pay the $25 check -in fee, 00:02:12.139 --> 00:02:17.530 late check -in fee. But these two employees kept 00:02:17.530 --> 00:02:21.270 mocking him. Had their phones out recording him 00:02:21.270 --> 00:02:27.610 saying, oh, you said you're going to check me 00:02:27.610 --> 00:02:30.370 in. I'm going to make you check me in. She just 00:02:30.370 --> 00:02:36.229 had to be right. And she's like, I'm not checking 00:02:36.229 --> 00:02:39.930 you in. Who's going to mess with you? I don't 00:02:39.930 --> 00:02:43.430 know what they were saying exactly, but they 00:02:43.430 --> 00:02:46.719 were taunting him, mocking him. And the other 00:02:46.719 --> 00:02:59.139 person, another black, late 20s, early 30s, was 00:02:59.139 --> 00:03:06.159 filming him saying some more stuff while this 00:03:06.159 --> 00:03:10.520 older woman acted like she was on the phone. 00:03:11.759 --> 00:03:15.340 I don't know how true that is. She heard the 00:03:15.340 --> 00:03:18.599 whole thing, and she was steady patting the girl 00:03:18.599 --> 00:03:22.520 who was doing the most, like, calm down, calm 00:03:22.520 --> 00:03:25.759 down. What she should have been doing is checking 00:03:25.759 --> 00:03:28.199 the man in so he can make his flight on time. 00:03:29.180 --> 00:03:32.060 He paid for a ticket. He said he was going to 00:03:32.060 --> 00:03:37.599 pay the fee, the late check -in fee, and they 00:03:37.599 --> 00:03:45.259 just continued to record him and mock him. is 00:03:45.259 --> 00:03:51.240 some of the recording. This is too ridiculous. 00:03:51.460 --> 00:04:39.949 Listen. And all the while, this black lady was 00:04:39.949 --> 00:04:44.230 doing a bunch of nothing, listening to the conversation, 00:04:44.370 --> 00:04:47.810 and not jumping in and intervening these two 00:04:47.810 --> 00:04:53.449 black young bitches with their fucked up attitude 00:04:53.449 --> 00:04:57.670 and not checking this man on the flight. And 00:04:57.670 --> 00:05:03.110 then, listen to what this white guy says. He 00:05:03.110 --> 00:05:06.379 just had to put his two cents in. He worked there 00:05:06.379 --> 00:05:09.720 too, and he just had to be heard. I don't know 00:05:09.720 --> 00:05:49.160 what his problem was, but listen. Now, the older 00:05:49.160 --> 00:05:52.339 black lady, I shouldn't call her older because 00:05:52.339 --> 00:05:54.959 we're about the same age, she has her phone out 00:05:54.959 --> 00:05:57.899 doing something, walking away, just walking in 00:05:57.899 --> 00:06:02.259 circles, like, what the fuck? Let the man get 00:06:02.259 --> 00:06:05.819 on this flight. He agreed to pay the extra fee. 00:06:06.519 --> 00:06:09.600 But they just had to be petty and had to be, 00:06:09.600 --> 00:06:13.180 like, argumentative, like, and doing that one 00:06:13.180 --> 00:06:16.420 finger and thumb thing, which looks ridiculous. 00:06:18.319 --> 00:06:21.740 This is like, just pissed me off. They don't 00:06:21.740 --> 00:06:24.259 know what he had to get home to. They don't know 00:06:24.259 --> 00:06:28.120 why he was late. Like, I'm glad they were fucking 00:06:28.120 --> 00:06:34.199 fired. And they shouldn't have any more jobs 00:06:34.199 --> 00:06:37.740 dealing with customer service. They should be 00:06:37.740 --> 00:06:41.600 mopping the bathroom floors, doing the dishes, 00:06:41.699 --> 00:06:45.720 something far away from dealing with customers. 00:06:47.909 --> 00:06:52.230 And I recently had this same experience with 00:06:52.230 --> 00:06:56.829 the Chipotle girl. The only black worker and 00:06:56.829 --> 00:07:00.110 the only worker with a fucking attitude. Like, 00:07:00.110 --> 00:07:03.110 I haven't been to Chipotle in two or three years, 00:07:03.149 --> 00:07:06.329 right? I went up there a couple weeks ago and 00:07:06.329 --> 00:07:12.069 I had the rice bowl and then I got the quesadilla. 00:07:15.529 --> 00:07:19.709 The whole time, she was like, I said, brown rice, 00:07:19.750 --> 00:07:24.009 but do you want beans? Before I can get my sentence 00:07:24.009 --> 00:07:27.069 completed, she would cut me off and just slap 00:07:27.069 --> 00:07:34.189 my beans on, slap my whole, like, half a jar 00:07:34.189 --> 00:07:38.509 of sour cream. Like, mm, mm, mm. Then I said, 00:07:38.889 --> 00:07:44.899 she's like. What three sides do you want with 00:07:44.899 --> 00:07:47.560 the quesadilla? I said, oh, I'll get sides. She 00:07:47.560 --> 00:07:51.279 said, yeah. I said, okay, what do I choose from? 00:07:55.279 --> 00:07:59.339 She did her finger back and back of her shoulder, 00:07:59.420 --> 00:08:02.839 like, look at the board. What an attitude. I 00:08:02.839 --> 00:08:05.519 looked at her. Then the customer was beside me, 00:08:05.579 --> 00:08:10.060 young black girl. She looked at me like, mm, 00:08:10.220 --> 00:08:18.000 like, really? And I was like, really? So, I'm 00:08:18.000 --> 00:08:20.800 like, okay, I gave her grace. Maybe she was having 00:08:20.800 --> 00:08:26.220 a bad day. So, I'll let it go. Let it go, pay 00:08:26.220 --> 00:08:33.500 for it. And then I went back yesterday. And I 00:08:33.500 --> 00:08:36.860 was like, please don't let her serve me. She 00:08:36.860 --> 00:08:41.610 came up. What do you want? I said, a brown rice 00:08:41.610 --> 00:08:44.889 bowl. Before I can get the bowl out, you want 00:08:44.889 --> 00:08:49.629 beans? I said, yeah, pinto. Before I can get 00:08:49.629 --> 00:08:52.570 pinto out, you want meat? I said, let me finish 00:08:52.570 --> 00:08:58.610 my previous sentence before you cut me off. So 00:08:58.610 --> 00:09:02.710 she slapped the meat on there, and then she walked 00:09:02.710 --> 00:09:06.750 away. Bye, bitch. I don't need you serving me 00:09:06.750 --> 00:09:14.580 anyway. So, in some cases, I would say, please 00:09:14.580 --> 00:09:17.639 have someone else serve me. Or just walk out. 00:09:18.960 --> 00:09:22.659 Or just walk out. Nobody deserves to be treated 00:09:22.659 --> 00:09:27.200 like shit when they go to a place of business 00:09:27.200 --> 00:09:31.379 and spend their money. So, my advice to everybody, 00:09:31.679 --> 00:09:36.379 besides, you know, getting on the plane, walk 00:09:36.379 --> 00:09:40.149 out of the fucking establishment. Just walk out. 00:09:41.649 --> 00:09:46.830 Because I've seen too many black girls with attitudes. 00:09:49.409 --> 00:09:51.730 Granted, they're young, fresh out of high school 00:09:51.730 --> 00:09:58.649 most of the time, but that's no excuse. Like, 00:09:58.649 --> 00:10:02.090 when I was young, yeah, I may have been mad at 00:10:02.090 --> 00:10:04.710 something at home or about a relationship, but 00:10:04.710 --> 00:10:08.000 when I realized, okay. Okay, I need to change 00:10:08.000 --> 00:10:11.379 my fucking attitude. And greet the customers 00:10:11.379 --> 00:10:19.120 with grace. With courtesy. Hold that shit in 00:10:19.120 --> 00:10:21.960 until you get home, until you get in the car, 00:10:21.980 --> 00:10:26.000 and cry about it. I had to learn that in my early 00:10:26.000 --> 00:10:30.279 20s. Because I was working with customers at 00:10:30.279 --> 00:10:32.879 Burlington Coat Factory. I was like, okay, I 00:10:32.879 --> 00:10:34.480 can't do this because I've seen this too many 00:10:34.480 --> 00:10:38.309 times. My first job was working in the office 00:10:38.309 --> 00:10:45.529 when I was 16 around older people. And I didn't 00:10:45.529 --> 00:10:47.549 have to interact with too many customers outside. 00:10:48.389 --> 00:10:52.710 But I kept my attitude internalized. Like, I 00:10:52.710 --> 00:10:56.409 went to lunch by myself, cried by myself. But 00:10:56.409 --> 00:11:01.950 young black girls and even some older women, 00:11:02.250 --> 00:11:07.100 hold that shit inside until you get home. On 00:11:07.100 --> 00:11:09.320 your lunch break, go out in the fucking car and 00:11:09.320 --> 00:11:15.899 cry about it. I used to go to the library on 00:11:15.899 --> 00:11:20.740 my lunch break, parking the parking lot away 00:11:20.740 --> 00:11:27.700 from people who can see me and cry about my home 00:11:27.700 --> 00:11:34.259 situation. And oddly enough, I saw my boss one 00:11:34.259 --> 00:11:38.190 day. We were in the same spot. Like, we pulled 00:11:38.190 --> 00:11:41.769 up at the same damn time, honey. We parked across 00:11:41.769 --> 00:11:44.409 from each other, and we noticed, like, that's 00:11:44.409 --> 00:11:48.750 my boss. That's my employee. But we didn't handle 00:11:48.750 --> 00:11:54.669 our business. Sat there, decompressed. I listened 00:11:54.669 --> 00:11:58.710 to music. She left before I did. But that's what 00:11:58.710 --> 00:12:01.710 you have to do. Now I'm going to finish playing 00:12:01.710 --> 00:12:03.850 this for you. And you're going to hear this white 00:12:03.850 --> 00:12:07.679 man. Jump in with his little funky -ass comment. 00:12:08.860 --> 00:12:44.070 Listen. So, the white man said that, put his 00:12:44.070 --> 00:12:46.629 little two cents in, and was helped, and then 00:12:46.629 --> 00:12:49.789 turned around and started helping the white customer. 00:12:50.870 --> 00:12:55.649 Like, that's all you said. All these employees 00:12:55.649 --> 00:12:57.870 are fucked up. They all should have been let 00:12:57.870 --> 00:13:00.730 go. And I'm going to keep digging because I can't 00:13:00.730 --> 00:13:07.169 really find anything but this video and... Excuse 00:13:07.169 --> 00:13:17.100 me. This video and little excerpts like the airline 00:13:17.100 --> 00:13:21.039 confirmed that contractors are no longer associated 00:13:21.039 --> 00:13:24.700 with the company. So they've been fired. And 00:13:24.700 --> 00:13:31.299 let me see. The staff was working for a third 00:13:31.299 --> 00:13:36.399 party contractor. If I was a contractor, nix 00:13:36.399 --> 00:13:38.669 them from my books. Nope, you're not working 00:13:38.669 --> 00:13:47.190 for me again. And then I found out that Frontier 00:13:47.190 --> 00:13:49.830 Airlines quickly terminated the contract staff 00:13:49.830 --> 00:13:53.129 and reached out directly to the customer. Oh, 00:13:53.149 --> 00:13:55.970 okay. Offering a refund and reimbursement for 00:13:55.970 --> 00:14:04.639 a new flight. Then context says... The incident 00:14:04.639 --> 00:14:07.639 highlights ongoing scrutiny regarding customer 00:14:07.639 --> 00:14:11.639 service at budget airlines with discussions on 00:14:11.639 --> 00:14:14.799 social media, often focusing on the third -party 00:14:14.799 --> 00:14:20.059 contractors. Wow, and that came from just an 00:14:20.059 --> 00:14:28.480 AI overview. I'm not sure how correct AI is, 00:14:28.600 --> 00:14:37.460 but yeah, this is... This is embarrassing. Embarrassing. 00:14:39.059 --> 00:14:45.779 Like... Keep that shit at home. Like... Who gonna 00:14:45.779 --> 00:14:48.580 make me that? You gonna make me that? You can't 00:14:48.580 --> 00:14:55.259 make me that. Girl, do your damn job. Like, now 00:14:55.259 --> 00:15:00.460 you don't have one. Laugh at that. I'm going 00:15:00.460 --> 00:15:08.559 to... Research this some more, but I had to have 00:15:08.559 --> 00:15:15.519 you listen to the craziness and the childlike 00:15:15.519 --> 00:15:23.360 responses from the frontier agents and the non 00:15:23.360 --> 00:15:28.679 -help from the older lady that was just walking 00:15:28.679 --> 00:15:33.200 around the back of the desk, patting the girl. 00:15:34.139 --> 00:15:36.919 who's like, calm down, calm down, whatever she 00:15:36.919 --> 00:15:39.539 was saying, and not taking care of the customer. 00:15:39.679 --> 00:15:42.700 And the white guy who jumped in and had his little 00:15:42.700 --> 00:15:45.419 two cents and not took care of the customer. 00:15:45.879 --> 00:15:49.460 They were hurt. They were in their feelings because 00:15:49.460 --> 00:15:53.960 he said he would never fly Frontier again. So 00:15:53.960 --> 00:15:57.480 what? I've said that. And I never flew Frontier 00:15:57.480 --> 00:16:04.279 again. Frontier is shitty. Hence, The customer 00:16:04.279 --> 00:16:11.220 service. I flew Frontier 10 years ago when somebody 00:16:11.220 --> 00:16:16.440 else took me to a trip to Vegas. That trip home. 00:16:17.919 --> 00:16:23.059 That trip home. Woo! I was sitting on the hump. 00:16:23.240 --> 00:16:26.240 I'm short. And I was still uncomfortable sitting 00:16:26.240 --> 00:16:30.320 on the hump. Turbulence out the wazoo. The plane 00:16:30.320 --> 00:16:35.759 was little. I vow I will never fly in the frontier 00:16:35.759 --> 00:16:40.860 again, and I never have, and I never will. Until 00:16:40.860 --> 00:16:48.200 then, walk away from a company that has this 00:16:48.200 --> 00:16:52.399 type of disrespect at the customer service desk. 00:17:04.809 --> 00:17:06.369 Black bitches with attitude.