WEBVTT 00:00:00.000 --> 00:00:03.040 Today we're talking about multi -agent orchestration 00:00:03.040 --> 00:00:06.200 also known as connected agents or child agents 00:00:06.200 --> 00:00:09.519 within Microsoft Copilot Studio. This is where 00:00:09.519 --> 00:00:12.519 your agents can come together and work as a team 00:00:12.519 --> 00:00:15.619 collectively for a common purpose. Now I've been 00:00:15.619 --> 00:00:17.679 looking forward to this feature for quite some 00:00:17.679 --> 00:00:20.320 time and it actually got announced at Microsoft 00:00:20.320 --> 00:00:24.320 Build May 19th of this year. And today, June 00:00:24.320 --> 00:00:27.699 12th of 2025, there's actually information in 00:00:27.699 --> 00:00:30.920 the Microsoft Copilot Studio admin guide about 00:00:30.920 --> 00:00:34.340 what this feature is. This is an amazing feature. 00:00:34.560 --> 00:00:36.859 And in this video, first, we're going to review 00:00:36.859 --> 00:00:39.460 some slides so that we can all better understand 00:00:39.460 --> 00:00:42.539 the details of what it is and how it works and 00:00:42.539 --> 00:00:45.340 when to use it. And then I think I have a super 00:00:45.340 --> 00:00:49.240 cool use case that everyone can use. and we're 00:00:49.240 --> 00:00:52.020 going to build it from the ground up step by 00:00:52.020 --> 00:00:55.140 step in Copilot Studio so that you can follow 00:00:55.140 --> 00:00:58.560 along and also use it in your environment. Today 00:00:58.560 --> 00:01:01.320 this feature is actually in public preview but 00:01:01.320 --> 00:01:05.060 it will be generally available soon. Now I wanted 00:01:05.060 --> 00:01:07.980 to thank everyone for joining Collaboration Simplified. 00:01:08.120 --> 00:01:11.019 My name is Shervin Shafi and I work at Microsoft 00:01:11.019 --> 00:01:14.099 as a Copilot Principal Technical Specialist. 00:01:14.500 --> 00:01:17.019 Let's look at some slides and later on build 00:01:17.019 --> 00:01:20.109 this together. Creating teams of agents with 00:01:20.109 --> 00:01:23.709 multi -agent orchestration. Now, before I go 00:01:23.709 --> 00:01:26.629 into the explanation of what multi -agent orchestration 00:01:26.629 --> 00:01:29.849 is, I just wanted to share with you that IDC 00:01:29.849 --> 00:01:33.310 actually projects 1 billion new logical applications 00:01:33.310 --> 00:01:38.010 being created by the year 2028, of which AI agents 00:01:38.010 --> 00:01:42.650 are a subset. there's plenty of opportunity for 00:01:42.650 --> 00:01:45.150 people who are coming up to speed with respect 00:01:45.150 --> 00:01:48.890 to creating agents and copilot studio and i just 00:01:48.890 --> 00:01:50.969 wanted to share that if anyone's kind of on the 00:01:50.969 --> 00:01:54.730 fence here i think that this is a good time for 00:01:54.730 --> 00:01:57.329 you to also start to understand agents i really 00:01:57.329 --> 00:02:01.109 do think this is the future now when it comes 00:02:01.109 --> 00:02:03.629 to building agents personally i'll be focusing 00:02:03.629 --> 00:02:07.189 more on the left hand side which is copilot studio 00:02:08.270 --> 00:02:11.889 But I just want you to know that the Copilot 00:02:11.889 --> 00:02:15.169 Studio product is known more on the low code 00:02:15.169 --> 00:02:17.550 side. And because I'm actually not a programmer, 00:02:17.729 --> 00:02:20.610 I love Copilot Studio. It's allowed me to create 00:02:20.610 --> 00:02:24.050 lots of amazing agents. But if you're more on 00:02:24.050 --> 00:02:27.550 the pro code side, then you can also create agents 00:02:27.550 --> 00:02:30.710 using Microsoft products like Visual Studio or 00:02:30.710 --> 00:02:33.289 GitHub. So there's a lot of different tools. 00:02:33.800 --> 00:02:36.379 But the thing is that regardless of the tool 00:02:36.379 --> 00:02:39.219 that you use at Microsoft to create agents, these 00:02:39.219 --> 00:02:42.280 are all actually powered by Azure AI Foundry. 00:02:42.639 --> 00:02:46.360 Copilot Studio, Visual Studio, GitHub, Azure 00:02:46.360 --> 00:02:49.800 AI Foundry, and the Microsoft Fabric are all 00:02:49.800 --> 00:02:52.840 different tools that you can create agents with. 00:02:52.979 --> 00:02:55.560 The thing though is that, again, more on the 00:02:55.560 --> 00:02:57.819 low -code side, something like Copilot Studio 00:02:57.819 --> 00:03:01.500 is... perfect for a larger audience and by the 00:03:01.500 --> 00:03:04.419 way we even have agent builder that's within 00:03:04.419 --> 00:03:08.699 copilot for m365 so that's another tool that 00:03:08.699 --> 00:03:12.039 i've used in the past to build agents so these 00:03:12.039 --> 00:03:15.599 are the different tools that we have now regardless 00:03:15.599 --> 00:03:18.740 of the tool that you use whether it's studio 00:03:18.740 --> 00:03:21.699 on the left hand side or the more pro code tools 00:03:21.699 --> 00:03:24.979 on the right hand side the thing is that in the 00:03:24.979 --> 00:03:28.560 center we have different components of agents 00:03:28.560 --> 00:03:31.759 like channels and now we have multi -agent orchestration 00:03:31.759 --> 00:03:35.680 memory and threads actions knowledge orchestrator 00:03:35.680 --> 00:03:39.979 and foundational models so these tools go about 00:03:39.979 --> 00:03:43.780 approaching these functions in different ways 00:03:43.780 --> 00:03:48.580 but in the end every agent can consist of these 00:03:48.580 --> 00:03:52.500 different components so you'll see in this video 00:03:53.280 --> 00:03:57.120 the agents that i have are basically using topics 00:03:57.120 --> 00:04:00.060 and connectors and actions and we're going to 00:04:00.060 --> 00:04:02.759 be doing multi -agent orchestration and that's 00:04:02.759 --> 00:04:05.979 all using copilot studio on the left hand side 00:04:05.979 --> 00:04:10.340 now here's the actual substance of this video 00:04:10.340 --> 00:04:13.759 right so what is multi -agent orchestration in 00:04:13.759 --> 00:04:16.699 copilot studio now let me just kind of break 00:04:16.699 --> 00:04:20.029 this down for you over here Basically, it allows 00:04:20.029 --> 00:04:23.829 for effective end -to -end transformation. It 00:04:23.829 --> 00:04:27.009 enables agents to talk to each other in Copilot 00:04:27.009 --> 00:04:30.389 Studio, exchanging data, collaborating on tasks, 00:04:30.509 --> 00:04:32.870 and distributing work. This is the key, right? 00:04:33.209 --> 00:04:36.250 If you have a bunch of agents that are kind of 00:04:36.250 --> 00:04:38.790 on their own, that's just the way it's traditionally 00:04:38.790 --> 00:04:43.069 been. Now you can get these agents to work together, 00:04:43.209 --> 00:04:45.569 either like in a parent -child relationship. 00:04:46.600 --> 00:04:49.639 or we have these lightweight agents that I'll 00:04:49.639 --> 00:04:52.920 show you in a second as well. The next section 00:04:52.920 --> 00:04:56.939 here is that we have cross -platform orchestration. 00:04:57.079 --> 00:04:59.680 You can connect your agents with other agents 00:04:59.680 --> 00:05:03.100 in your tenant whether they were built in Copilot 00:05:03.100 --> 00:05:08.720 Studio, in Azure AI Foundry, or the M365 Copilot 00:05:08.720 --> 00:05:12.480 SDK or Fabric, which is awesome, right? Your 00:05:12.480 --> 00:05:15.339 agents that end up working together as a team 00:05:15.339 --> 00:05:18.100 can actually be built in different tools. And 00:05:18.100 --> 00:05:20.800 you'll see this in just a little bit. Now, the 00:05:20.800 --> 00:05:23.399 other thing is that there is the concept of agent 00:05:23.399 --> 00:05:26.399 specialization. This is basically an agent that 00:05:26.399 --> 00:05:29.860 can call on connected agents where specialized 00:05:29.860 --> 00:05:32.579 knowledge or actions are required to complete 00:05:32.579 --> 00:05:36.399 tasks within minutes, maybe even seconds. So 00:05:36.399 --> 00:05:39.000 the idea here is think about it. Think about 00:05:39.000 --> 00:05:41.680 agents as people and the skill set that people 00:05:41.680 --> 00:05:45.160 have. Some people are better at a particular 00:05:45.160 --> 00:05:48.740 job function than others. So you have the concept 00:05:48.740 --> 00:05:52.040 of SMEs, right? Subject Matter Experts. And so 00:05:52.040 --> 00:05:55.519 you can basically build your agents to be subject 00:05:55.519 --> 00:05:59.379 matter experts in something and then use those 00:05:59.379 --> 00:06:02.399 agents within another agent for different components 00:06:02.399 --> 00:06:04.579 and just call upon them over and over again. 00:06:05.149 --> 00:06:07.709 instead of recreating the wheel every single 00:06:07.709 --> 00:06:10.589 time. So there's a lot of efficiency that can 00:06:10.589 --> 00:06:14.410 be built using multi -agent orchestration. Let's 00:06:14.410 --> 00:06:17.149 look at this in a little bit more detail. Now, 00:06:17.250 --> 00:06:21.470 inside Copilot Studio, you have all these different 00:06:21.470 --> 00:06:24.610 functions that an agent can have. You have the 00:06:24.610 --> 00:06:27.410 orchestrator, you have knowledge sources, you 00:06:27.410 --> 00:06:29.870 have different tools that can consist of connectors 00:06:29.870 --> 00:06:33.100 and flows and prompts. And then you have under 00:06:33.100 --> 00:06:35.100 knowledge, you have public websites and SharePoint 00:06:35.100 --> 00:06:38.259 sites. So this is typically an agent. But the 00:06:38.259 --> 00:06:42.079 thing is that now you can actually create lightweight 00:06:42.079 --> 00:06:46.019 agents inside your agent. And when we build this 00:06:46.019 --> 00:06:48.000 together, you'll see what I mean by this. So 00:06:48.000 --> 00:06:50.819 you have the concept of these lightweight agents 00:06:50.819 --> 00:06:54.740 that you can create, but you can also have connected 00:06:54.740 --> 00:06:58.199 agents where you have an agent that's on its 00:06:58.199 --> 00:07:00.759 own or it has lightweight agents in it as well. 00:07:01.360 --> 00:07:04.399 And it also talks to connected agents that are 00:07:04.399 --> 00:07:07.459 not just built by Copilot Studio, but maybe built 00:07:07.459 --> 00:07:12.060 by the M365 agents SDK or Azure AI Foundry or 00:07:12.060 --> 00:07:15.379 Fabric. So this is pretty awesome. And this is 00:07:15.379 --> 00:07:17.699 where you can have that parent -child relationship 00:07:17.699 --> 00:07:20.680 that you can develop over time. Now, I'll leave 00:07:20.680 --> 00:07:23.540 you with this, which basically is information 00:07:23.540 --> 00:07:26.560 for you to determine whether you should be using 00:07:26.560 --> 00:07:29.279 lightweight agents or connected agents. And it 00:07:29.279 --> 00:07:32.459 really depends. So, for example, if you're using 00:07:32.459 --> 00:07:35.240 lightweight agents, it might be because you have 00:07:35.240 --> 00:07:37.699 a single developer or you're a small team versus 00:07:37.699 --> 00:07:41.240 multiple teams or developers that manage different 00:07:41.240 --> 00:07:44.339 agents independently. on the connected agent 00:07:44.339 --> 00:07:48.759 side or on the lightweight agents maybe you don't 00:07:48.759 --> 00:07:50.920 need to have separate configurations whereas 00:07:50.920 --> 00:07:53.699 connected agents agents can have their own dedicated 00:07:53.699 --> 00:07:56.560 settings including authentication configuration 00:07:56.560 --> 00:08:00.480 so just take a look at this in terms of determining 00:08:00.480 --> 00:08:05.100 when to use what but i'll just save you the time 00:08:05.100 --> 00:08:07.120 and let you know that i'm going to be using connected 00:08:07.120 --> 00:08:09.889 agents which is on the right hand side on the 00:08:09.889 --> 00:08:11.930 build that we're going to be doing together so 00:08:11.930 --> 00:08:14.829 with that let's jump into the actual build step 00:08:14.829 --> 00:08:18.230 by step inside copilot studio and i guarantee 00:08:18.230 --> 00:08:19.990 you're going to love it this is really awesome 00:08:19.990 --> 00:08:23.589 okay my favorite part which is the build i hope 00:08:23.589 --> 00:08:26.209 you enjoy this now let me set this up for you 00:08:26.209 --> 00:08:29.230 right now you're looking at my copilot studio 00:08:29.230 --> 00:08:33.149 environment and if i select agents on the left 00:08:33.149 --> 00:08:35.490 hand side you'll see that i have a bunch of agents 00:08:35.490 --> 00:08:39.620 that i built over time now These three over here, 00:08:39.779 --> 00:08:43.019 the Teams Technical Helper, HR Benefits Helper, 00:08:43.059 --> 00:08:46.720 and Vacation Heaven, are three that I've actually 00:08:46.720 --> 00:08:50.220 added to my user over here. So right now, I just 00:08:50.220 --> 00:08:52.779 switched over to Microsoft Teams. And then you 00:08:52.779 --> 00:08:55.539 can see on the left -hand side, I'm in this Copilot 00:08:55.539 --> 00:08:58.840 tab. And within the Copilot tab, Copilot generally 00:08:58.840 --> 00:09:02.500 looks like this. But on the right -hand side, 00:09:02.700 --> 00:09:05.460 you can see the agents that have been added to 00:09:05.460 --> 00:09:08.639 my profile. So those three I've added to my profile 00:09:08.639 --> 00:09:11.539 and I can go ahead and select any one of them 00:09:11.539 --> 00:09:15.080 and basically they do different things. The Teams 00:09:15.080 --> 00:09:19.000 technical helper is connected to our Teams admin 00:09:19.000 --> 00:09:22.600 guide and it basically answers questions about 00:09:22.600 --> 00:09:25.340 Teams Premium, Microsoft Teams Room, Teams Phone. 00:09:25.539 --> 00:09:28.519 A very simple agent. I can show you how I built 00:09:28.519 --> 00:09:32.639 it as well. the hr benefits helper basically 00:09:32.639 --> 00:09:35.039 connects to documents that i have in a sharepoint 00:09:35.039 --> 00:09:38.220 repository and answers questions about my hr 00:09:38.220 --> 00:09:40.860 questions like what are my medical benefits my 00:09:40.860 --> 00:09:44.159 vacation policy 401k and so on and then i have 00:09:44.159 --> 00:09:48.799 vacation heaven also over here and when i select 00:09:48.799 --> 00:09:51.340 that i can actually ask it about my vacation 00:09:51.340 --> 00:09:54.220 balance or books on vacation and this actually 00:09:54.220 --> 00:09:57.659 has integration to service now but you might 00:09:57.659 --> 00:10:00.309 be wondering now okay sure that's great you have 00:10:00.309 --> 00:10:02.929 these different agents but what about multi -agent 00:10:02.929 --> 00:10:06.490 orchestration so here's a big idea generally 00:10:06.490 --> 00:10:10.889 people are thinking look if i add all these agents 00:10:10.889 --> 00:10:13.309 i'm going to have agent sprawl and at some point 00:10:13.309 --> 00:10:16.070 in time i don't know what agent to use when because 00:10:16.070 --> 00:10:19.149 sometimes even the functions might overlap and 00:10:19.149 --> 00:10:23.929 why then put the onus on the end users to decide 00:10:23.929 --> 00:10:26.690 what agent to use when let's create a master 00:10:26.690 --> 00:10:29.750 agent a master agent where all these other agents 00:10:29.750 --> 00:10:33.330 are basically children of this parent agent and 00:10:33.330 --> 00:10:37.309 it decides for you what agent to use when that's 00:10:37.309 --> 00:10:43.210 the big idea and i'm going to go ahead and select 00:10:43.210 --> 00:10:48.409 create and i'm going to click on new agent and 00:10:48.409 --> 00:10:51.590 i'm just going to select create over here because 00:10:52.909 --> 00:10:55.129 you know, we want to do some more advanced things. 00:10:55.230 --> 00:10:57.750 So let's just look at the full organization of 00:10:57.750 --> 00:10:59.909 what we can do when we're building an agent. 00:11:00.289 --> 00:11:02.509 It's going to take one second to populate over 00:11:02.509 --> 00:11:05.610 here. Now, what I want to mention real quick, 00:11:05.750 --> 00:11:08.129 I don't know if you have all caught this as I 00:11:08.129 --> 00:11:11.110 was sharing my screen, but what's new is right 00:11:11.110 --> 00:11:14.049 here, this agents. This didn't exist before. 00:11:14.250 --> 00:11:18.200 This is where you can add other agents or build 00:11:18.200 --> 00:11:21.059 in your lightweight agents we're going to select 00:11:21.059 --> 00:11:23.940 edit and we're just going to give it a name let's 00:11:23.940 --> 00:11:28.379 call it like master agent okay i'm going to click 00:11:28.379 --> 00:11:31.940 save and i like to always click save because 00:11:31.940 --> 00:11:35.240 sometimes it actually tries to auto save and 00:11:35.240 --> 00:11:37.539 you end up missing some information i'm going 00:11:37.539 --> 00:11:40.159 to click edit again i'm going to change the icon 00:11:40.159 --> 00:11:42.759 and i have a pretty cool picture here that i 00:11:42.759 --> 00:11:46.129 want to use which is here this is our master 00:11:46.129 --> 00:11:49.370 agent i'm going to click on save so this is going 00:11:49.370 --> 00:11:54.269 to be the picture of the agent and it already 00:11:54.269 --> 00:11:57.730 kind of changed it let's put master agent and 00:11:57.730 --> 00:12:03.529 for the description we'll say this agent knows 00:12:03.529 --> 00:12:09.940 about three other agents And the description 00:12:09.940 --> 00:12:12.200 is more for other people to know what it is. 00:12:12.240 --> 00:12:14.899 It doesn't impact the way the agent works. It's 00:12:14.899 --> 00:12:16.500 the instructions that are important. So what 00:12:16.500 --> 00:12:19.059 we're going to do before we... Actually, I'm 00:12:19.059 --> 00:12:21.960 going to click save again. Before we put in the 00:12:21.960 --> 00:12:24.000 instructions, I'm going to show you how to connect 00:12:24.000 --> 00:12:26.740 these agents. And it's very easy to do. So I'm 00:12:26.740 --> 00:12:28.779 going to select agents over here. But you can 00:12:28.779 --> 00:12:32.480 also scroll down over here and select add agent. 00:12:33.059 --> 00:12:35.600 Now, this is where all the magic happens, right? 00:12:35.720 --> 00:12:37.480 And you can see it's in preview at the moment. 00:12:38.250 --> 00:12:40.230 You can either create an agent, which is that 00:12:40.230 --> 00:12:43.289 lightweight agent that we've talked about. So 00:12:43.289 --> 00:12:46.450 it just lives inside this. But what I like to 00:12:46.450 --> 00:12:48.970 do is connect to an existing agent. And so you 00:12:48.970 --> 00:12:52.070 can see there's Copilot Studio, Microsoft Fabric, 00:12:52.169 --> 00:12:54.350 Azure AI Foundry is coming soon. It's grayed 00:12:54.350 --> 00:12:58.629 out. And the 365 Agents SDK is grayed out, coming 00:12:58.629 --> 00:13:02.070 soon as well. So I'm going to go ahead and select 00:13:02.070 --> 00:13:05.120 Copilot Studio. and i'm going to go ahead and 00:13:05.120 --> 00:13:07.899 select those three so first i want to select 00:13:07.899 --> 00:13:11.860 this team's technical helper and everything here 00:13:11.860 --> 00:13:14.639 looks good it's just kind of grabbing the information 00:13:14.639 --> 00:13:17.440 from what the description is that it does it's 00:13:17.440 --> 00:13:20.120 going to pass the conversation history and it's 00:13:20.120 --> 00:13:23.440 easy as selecting this add agent at the bottom 00:13:23.440 --> 00:13:26.019 right hand side that's all it does it just connects 00:13:26.019 --> 00:13:28.759 this agent to that agent and now you can see 00:13:28.759 --> 00:13:32.279 under agents this is one of them okay very good 00:13:32.759 --> 00:13:35.220 Let's go ahead and add the other one. We're going 00:13:35.220 --> 00:13:38.039 to select Copilot Studio. I'm going to go ahead 00:13:38.039 --> 00:13:41.379 and select Vacation Heaven. And it grabs everything. 00:13:41.519 --> 00:13:43.940 And I'm going to go ahead and select Add Agent 00:13:43.940 --> 00:13:47.200 on the bottom over here. So that's the next one. 00:13:47.480 --> 00:13:49.799 So now there's two here in the list. I'm going 00:13:49.799 --> 00:13:52.159 to go ahead and select Add Agent. Again, Copilot 00:13:52.159 --> 00:13:55.480 Studio. And I'm going to select this HR Benefits 00:13:55.480 --> 00:13:59.019 Helper. Grabs everything. Everything looks good. 00:13:59.120 --> 00:14:02.460 It's all just default Add Agent. And connecting 00:14:02.460 --> 00:14:06.019 the master agent to these three agents is just 00:14:06.019 --> 00:14:08.419 as simple as that. Now we have all these three. 00:14:08.639 --> 00:14:10.980 Now with respect to anything else in terms of 00:14:10.980 --> 00:14:14.039 suggested prompts or topics, we can go ahead 00:14:14.039 --> 00:14:16.480 and edit these, but I don't really need to do 00:14:16.480 --> 00:14:18.559 anything. It's going to be a very simple agent. 00:14:19.139 --> 00:14:22.299 And here in terms of the instructions, which 00:14:22.299 --> 00:14:24.139 we definitely need to give it, I'm going to select 00:14:24.139 --> 00:14:28.460 edit. And I'm going to say something like, you 00:14:28.460 --> 00:14:34.889 are aware of three other agents and based on 00:14:34.889 --> 00:14:41.370 the input you receive you decide which agent 00:14:41.370 --> 00:14:46.190 to engage and let's just leave it at that and 00:14:46.190 --> 00:14:50.850 see what it does now the thing is with your prompting 00:14:50.850 --> 00:14:53.470 and instructions is if you need to be more clear 00:14:53.470 --> 00:14:56.289 if it doesn't function the way you expected That's 00:14:56.289 --> 00:14:58.149 fine. You can always come in here. And I don't 00:14:58.149 --> 00:15:00.289 know if you knew about this. This is new. But 00:15:00.289 --> 00:15:02.509 you can come in here and say something like, 00:15:02.549 --> 00:15:06.269 use this agent. And then you can put slash. And 00:15:06.269 --> 00:15:09.049 then this menu comes up. Let's do that again. 00:15:09.429 --> 00:15:12.610 Slash. And then you can basically go to agent 00:15:12.610 --> 00:15:16.769 over here. And then you can select this, like 00:15:16.769 --> 00:15:19.549 say, vacation heaven. And you can say, use this 00:15:19.549 --> 00:15:22.169 agent when you get these types of questions. 00:15:22.909 --> 00:15:24.649 I don't think we need to do that we're giving 00:15:24.649 --> 00:15:26.889 it the most simple instructions and let's see 00:15:26.889 --> 00:15:31.710 how how intelligent AI is by just basing what 00:15:31.710 --> 00:15:35.330 we expected to do by this okay now I'm going 00:15:35.330 --> 00:15:40.830 to go ahead and click save and with that the 00:15:40.830 --> 00:15:45.350 most simple master agent using multi -agent orchestration 00:15:45.350 --> 00:15:49.240 let's go ahead and use test your agent that is 00:15:49.240 --> 00:15:52.059 on the right hand side here so i'm going to go 00:15:52.059 --> 00:15:54.779 ahead and just refresh this just in case and 00:15:54.779 --> 00:15:58.799 then let's ask it a question like the one for 00:15:58.799 --> 00:16:02.019 the teams helper right so let's say something 00:16:02.019 --> 00:16:08.519 like um what type of license does team's phone 00:16:08.519 --> 00:16:13.500 require let's see what happens here okay so it's 00:16:13.500 --> 00:16:17.590 in progress let's see what happens It went to 00:16:17.590 --> 00:16:21.090 the team's technical helper. So pick the right 00:16:21.090 --> 00:16:27.730 agent. And basically it came back with this response. 00:16:29.070 --> 00:16:31.830 Team's phone standard license, calling plans, 00:16:32.110 --> 00:16:35.070 all this kind of stuff. And it's using the right 00:16:35.070 --> 00:16:38.970 agent for the question that we asked. Okay. So 00:16:38.970 --> 00:16:42.350 that's good. Now let's ask it a benefits question. 00:16:43.929 --> 00:16:53.379 What. are my 401k benefits benefits let's see 00:16:53.379 --> 00:16:58.299 what it does here look it went to the hr benefits 00:16:58.299 --> 00:17:01.580 helper and now it's checking the knowledge sources 00:17:01.580 --> 00:17:04.180 for the hr benefits helper there was five of 00:17:04.180 --> 00:17:06.460 them in the sharepoint site and then it went 00:17:06.460 --> 00:17:11.960 to the right one the 401k benefits and then here 00:17:11.960 --> 00:17:16.109 it is 401k benefits, contribution limit, this 00:17:16.109 --> 00:17:18.710 and that, all that good stuff is there. Okay. 00:17:19.069 --> 00:17:22.029 And now let's ask it about, let's look at somebody 00:17:22.029 --> 00:17:24.869 else's vacation benefit. Sorry, vacation hours 00:17:24.869 --> 00:17:29.250 left. So it looks like Bob has 70 hours left. 00:17:29.950 --> 00:17:34.609 So let's go ahead and ask, how much vacation 00:17:34.609 --> 00:17:41.730 does Bob have? See what it does. It went to the 00:17:41.730 --> 00:17:45.109 vacation heaven. it connected to the service 00:17:45.109 --> 00:17:47.990 now we have to connect because i just built this 00:17:47.990 --> 00:17:49.849 agent so the first time you have to connect it 00:17:49.849 --> 00:17:57.529 so let me do that and i got to connect a couple 00:17:57.529 --> 00:18:01.390 of different points of this agent and it should 00:18:01.390 --> 00:18:03.750 just be using the credentials so this one connected 00:18:03.750 --> 00:18:06.970 and i'm showing you all this because if this 00:18:06.970 --> 00:18:10.700 happens for you then you know the steps to be 00:18:10.700 --> 00:18:12.740 able to connect to your agent you know this is 00:18:12.740 --> 00:18:19.200 kind of standard click submit that looks good 00:18:19.200 --> 00:18:23.980 let's go back to our agent and go ahead and basically 00:18:23.980 --> 00:18:29.099 ask the same question again how much vacation 00:18:29.099 --> 00:18:32.519 does bob have and before we do let's just refresh 00:18:32.519 --> 00:18:34.779 our memory i think the answer is 70 right bob 00:18:34.779 --> 00:18:38.140 has 70 so we're going to go ahead and ask that 00:18:38.140 --> 00:18:47.970 click send processing. Boom. Bob has 70 hours 00:18:47.970 --> 00:18:50.809 of vacation left. So I think it's pretty cool, 00:18:50.849 --> 00:18:53.410 right? If you look at this, based on the questions 00:18:53.410 --> 00:18:57.250 that we asked, it knew which child agent to engage 00:18:57.250 --> 00:19:01.130 with the most simple instruction that we ever 00:19:01.130 --> 00:19:03.349 gave it, which is just that you're aware of three 00:19:03.349 --> 00:19:05.130 other agents. And based on the input you receive, 00:19:05.190 --> 00:19:07.490 you decide which agent to engage. And it did 00:19:07.490 --> 00:19:09.849 just that. We didn't need to go any further. 00:19:10.519 --> 00:19:14.700 Now, let's go a step further and publish this 00:19:14.700 --> 00:19:18.019 so that it also shows up inside Teams. And I'll 00:19:18.019 --> 00:19:20.000 just kind of round this out for you. So what 00:19:20.000 --> 00:19:22.880 I want to do is I'm going to select on this plus 00:19:22.880 --> 00:19:25.339 two over here because there's a couple of items 00:19:25.339 --> 00:19:28.240 that are not missing, that are missing. And I'm 00:19:28.240 --> 00:19:32.700 going to select channels. Get rid of this. I'm 00:19:32.700 --> 00:19:36.799 going to select Teams on M365. And I'm going 00:19:36.799 --> 00:19:38.779 to go ahead on the bottom right, I'm going to 00:19:38.779 --> 00:19:41.559 select add channel. And I'm going to go ahead 00:19:41.559 --> 00:19:43.720 and publish it because I actually forgot to publish 00:19:43.720 --> 00:19:45.420 it. You always have to publish your agent. So 00:19:45.420 --> 00:19:48.440 let's publish this. All right. So it was published. 00:19:48.500 --> 00:19:51.680 And then if we look over here under, I can go 00:19:51.680 --> 00:19:54.859 ahead and edit the details. And let me go ahead 00:19:54.859 --> 00:19:59.299 and select that. So this was built using Microsoft 00:19:59.299 --> 00:20:02.519 Copilot Studio. And I can go ahead and change 00:20:02.519 --> 00:20:05.740 the icon because I like that. This master, this 00:20:05.740 --> 00:20:09.079 king here. And I'll put that as the icon and 00:20:09.079 --> 00:20:12.299 change the color as white. Looks better. And 00:20:12.299 --> 00:20:15.720 then over here, you can select more. And I always 00:20:15.720 --> 00:20:20.359 like to make the developer Shafi Studios. And 00:20:20.359 --> 00:20:24.240 then go ahead and save. You can make the developer 00:20:24.240 --> 00:20:27.539 yourself or your company. And then I'm going 00:20:27.539 --> 00:20:29.920 to click on availability options. And I'm going 00:20:29.920 --> 00:20:33.460 to copy the link. and then if i go back to teams 00:20:33.460 --> 00:20:36.259 and go to any chat i can just go ahead and drop 00:20:36.259 --> 00:20:38.920 this link in there and so this is the master 00:20:38.920 --> 00:20:42.779 agent and when i select it you can basically 00:20:42.779 --> 00:20:45.680 see that it says master agent shafi studios and 00:20:45.680 --> 00:20:49.779 select add and this adds it to my Copilot profile 00:20:49.779 --> 00:20:52.859 inside Teams. And I can go ahead and open it. 00:20:52.980 --> 00:20:56.400 Okay, so we are in the master agent and you can 00:20:56.400 --> 00:20:59.640 also see that basically we have those other three 00:20:59.640 --> 00:21:02.140 agents from before as well as the master agent. 00:21:02.420 --> 00:21:05.200 And let me tell you this, I'm so confident that 00:21:05.200 --> 00:21:08.319 the master agent basically replaces all the other 00:21:08.319 --> 00:21:11.200 ones that I'm just gonna uninstall the other 00:21:11.200 --> 00:21:14.440 three agents. And I'll show you in just a second. 00:21:14.559 --> 00:21:17.420 We already saw it as a test inside Copilot Studio. 00:21:18.250 --> 00:21:21.630 but why have so many agents that's that was the 00:21:21.630 --> 00:21:23.150 whole point of this right the whole point of 00:21:23.150 --> 00:21:27.029 it was to avoid agent sprawl so ultimately you 00:21:27.029 --> 00:21:29.710 will end up with an agent like this in your environment 00:21:29.710 --> 00:21:33.009 one agent to replace all the other agents so 00:21:33.009 --> 00:21:35.630 here we are in the master agent and we can ask 00:21:35.630 --> 00:21:37.910 it some questions that kind of similar like what 00:21:37.910 --> 00:21:44.230 we did before we can say tell me about my ESPP 00:21:44.230 --> 00:21:49.170 benefits And this should go to one of those three 00:21:49.170 --> 00:21:52.769 agents and pull that information for us. So let's 00:21:52.769 --> 00:21:54.609 give it a second and see what it comes back with. 00:21:56.170 --> 00:21:59.250 All right, there it is, all about the ESPP benefits. 00:21:59.369 --> 00:22:02.750 And now we can ask it something like, what is 00:22:02.750 --> 00:22:06.690 the QZAP? And this should actually engage the 00:22:06.690 --> 00:22:09.410 Teams admin guide, that agent. Let's see what 00:22:09.410 --> 00:22:13.900 it comes back with. okay so it says basically 00:22:13.900 --> 00:22:17.200 the queues app in microsoft teams is a solution 00:22:17.200 --> 00:22:19.440 for managing customer engagement sufficiently 00:22:19.440 --> 00:22:22.180 it offers features like call queue management 00:22:22.180 --> 00:22:25.519 and real -time metrics historical reporting perfect 00:22:25.519 --> 00:22:28.240 that's exactly what it is and now let's say something 00:22:28.240 --> 00:22:32.519 like i'd like to book vacation so this should 00:22:32.519 --> 00:22:35.119 engage that vacation agent that has a service 00:22:35.119 --> 00:22:38.099 now connection let's see what it comes back to 00:22:38.099 --> 00:22:40.519 it how many hours do we want to book let's book 00:22:41.119 --> 00:22:51.500 20 hours and let's do this for sami okay your 00:22:51.500 --> 00:22:55.559 vacation has been booked and so here is the servicenow 00:22:55.559 --> 00:22:59.920 database and right now sami has 75 hours booked 00:22:59.920 --> 00:23:05.240 we did 20 so this should bump up to 95 and then 00:23:05.240 --> 00:23:12.680 this should come down to 105 so 95 and 105. let's 00:23:12.680 --> 00:23:20.200 refresh this and see what happens boom 95 and 00:23:20.200 --> 00:23:24.519 105 boom so basically it's able to replace all 00:23:24.519 --> 00:23:27.099 three of our agents with one getting rid of agent 00:23:27.099 --> 00:23:29.799 sprawl this is a simple use case for multi -agent 00:23:29.799 --> 00:23:32.940 orchestration but i hope you enjoyed this video 00:23:32.940 --> 00:23:35.160 if you learned something and you did enjoy it 00:23:35.160 --> 00:23:37.670 make sure you give it a thumbs up and consider 00:23:37.670 --> 00:23:39.470 sharing it with other people if you have any 00:23:39.470 --> 00:23:41.509 questions drop them in the comments let me know 00:23:41.509 --> 00:23:43.609 what you thought of about the video and this 00:23:43.609 --> 00:23:46.170 feature and i will catch you on the next one