WEBVTT

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Today we're going to look at artificial intelligence

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in phone calls, specifically using Microsoft

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Teams Phone and Microsoft Copilot. We're going

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to answer questions like, how does it work? What

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does it do? What does it not do? And ultimately,

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you'll be able to answer for yourself if this

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can be something useful in your workflow. My

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name is Shervin Shafi, and I'm a Principal Technical

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Specialist at Microsoft. Welcome to Collaboration

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Simplified. To help set the stage here, I used

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ChatGPT to generate multiple conversations between

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a salesperson, being myself, and the customer,

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Alex Wilber. And then I had ChatGPT read out

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loud the conversations on one -on -one phone

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calls. Alex picks up the call, but then on my

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client, I have to turn on Copilot, which requires

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you to turn on transcriptions, and I select English,

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and now I'm good to go. good morning i'm excited

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to talk to you about how microsoft teams can

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transform your team's collaboration are you currently

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using any collaboration tools morning yeah we

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use a couple but i'm not sure if we need something

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new what's so special about teams I made sure

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that these phone calls were both peer -to -peer,

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Teams to Teams, as well as from my mobile device

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into Alex's Teams client. So that's PSTN to Teams.

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That made no difference. I did this about four

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times to collect a variety of sample data and

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I experimented with Copilot both live during

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the actual phone conversations and also after

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the phone conversations. So here's what I found

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out. Number one for Copilot to work you need

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to turn on transcriptions and it looks something

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like this. When you're in your one -on -one call

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you go to the Copilot icon you hit start transcriptions

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you select your language and you should be good.

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Now everyone who's on Teams gets a transcription

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and started notification and for people that

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are joining from their mobile device they hear

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this. So now you know transcriptions are required

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for co -pilot usage in one -on -one calls. Similar

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to Teams meetings, they require transcriptions

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as well. And you're not going to miss out because

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when you hit the copilot icon, it tells you to

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turn on transcriptions. It's just that if you

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forget to turn on transcriptions and after the

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fact you go into your call and you want to get

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a recap, it's not going to work. So the thing

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about this, though, is think about it. When is

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the last time you were on a one -on -one phone

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call and the person on the other end said, can

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I transcribe this call? It generally doesn't

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happen. So I think this is a new workflow. We

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have to kind of get used to it. If people want

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to use AI technologies and transcription is required,

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then we got to start. getting comfortable with

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people or yourself turning that feature on for

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one -on -one phone calls now the other thing

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to note is that there's a distinction between

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transcriptions and recordings if you turn on

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recording which by default turns on transcriptions

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at the same time then you're actually getting

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the voice captured of the two people on the phone

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call but that's not necessarily required you

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only need to do transcriptions number two functionality

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from a functionality perspective if you start

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inside chat on your teams application you can

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access all the different transcripts that get

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dropped into the one -on -one chat from the calls

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app on your mobile device you can see each call

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actually had a transcript associated to it from

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here you can select the call and click on view

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transcript so this is another way of looking

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at everything that was set On your desktop, you

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can ask about this call for each individual call

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that happened. And when you click on one of them,

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you can ask copilot questions like, is there

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supposed to be another meeting or anything unresolved

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or topics for the next meeting? At the bottom

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here, it says that Alex expressed some doubts

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and questions throughout the meeting. So this

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is a good way for you to ask another question

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like, what doubts did he have? It says that,

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what's the big advantage? Is it user -friendly?

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These are questions that Alex had. So good analysis

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here. Now, if you select another call and ask

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about this call, you can ask it to generate call

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notes. Perfect for especially a long meeting.

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It does a very good job. And when it gives you

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answers, it'll give you a timestamp in the transcript

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that it got the answers from. Do you have any

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info on previous calls? Now, Copilot doesn't

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have access to other calls' transcripts, but

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in this call, I referred to other calls, so it

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picked up on that. Now, we can also ask it about

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sentiment analysis. And it says that although

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it can't directly answer this question, Alex

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did express interest and curiosity, but it didn't

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use words like, great or awesome still doing

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a very good job of analysis and number three

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current limitations now remember this is the

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cloud and things move really fast i spend a lot

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of time in copilot for microsoft 365 chat because

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i can have copilot access all my documents across

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the tenant so i went in there and i asked copilot

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about all the different calls that i've had with

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alex wilbur recently and it appears that it actually

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doesn't have access to it inside that specific

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area you have to go to each individual call as

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i've shown and be able to ask copilot questions

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per call i hope you enjoyed this video and learned

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something new if you did please give it a thumbs

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up and consider subscribing there's a ton more

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content coming with copilot artificial intelligence

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and other topics so stay tuned and i'll catch

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you on the next one