Today we're going to look at artificial intelligence
in phone calls, specifically using Microsoft
Teams Phone and Microsoft Copilot. We're going
to answer questions like, how does it work? What
does it do? What does it not do? And ultimately,
you'll be able to answer for yourself if this
can be something useful in your workflow. My
name is Shervin Shafi, and I'm a Principal Technical
Specialist at Microsoft. Welcome to Collaboration
Simplified. To help set the stage here, I used
ChatGPT to generate multiple conversations between
a salesperson, being myself, and the customer,
Alex Wilber. And then I had ChatGPT read out
loud the conversations on one -on -one phone
calls. Alex picks up the call, but then on my
client, I have to turn on Copilot, which requires
you to turn on transcriptions, and I select English,
and now I'm good to go. good morning i'm excited
to talk to you about how microsoft teams can
transform your team's collaboration are you currently
using any collaboration tools morning yeah we
use a couple but i'm not sure if we need something
new what's so special about teams I made sure
that these phone calls were both peer -to -peer,
Teams to Teams, as well as from my mobile device
into Alex's Teams client. So that's PSTN to Teams.
That made no difference. I did this about four
times to collect a variety of sample data and
I experimented with Copilot both live during
the actual phone conversations and also after
the phone conversations. So here's what I found
out. Number one for Copilot to work you need
to turn on transcriptions and it looks something
like this. When you're in your one -on -one call
you go to the Copilot icon you hit start transcriptions
you select your language and you should be good.
Now everyone who's on Teams gets a transcription
and started notification and for people that
are joining from their mobile device they hear
this. So now you know transcriptions are required
for co -pilot usage in one -on -one calls. Similar
to Teams meetings, they require transcriptions
as well. And you're not going to miss out because
when you hit the copilot icon, it tells you to
turn on transcriptions. It's just that if you
forget to turn on transcriptions and after the
fact you go into your call and you want to get
a recap, it's not going to work. So the thing
about this, though, is think about it. When is
the last time you were on a one -on -one phone
call and the person on the other end said, can
I transcribe this call? It generally doesn't
happen. So I think this is a new workflow. We
have to kind of get used to it. If people want
to use AI technologies and transcription is required,
then we got to start. getting comfortable with
people or yourself turning that feature on for
one -on -one phone calls now the other thing
to note is that there's a distinction between
transcriptions and recordings if you turn on
recording which by default turns on transcriptions
at the same time then you're actually getting
the voice captured of the two people on the phone
call but that's not necessarily required you
only need to do transcriptions number two functionality
from a functionality perspective if you start
inside chat on your teams application you can
access all the different transcripts that get
dropped into the one -on -one chat from the calls
app on your mobile device you can see each call
actually had a transcript associated to it from
here you can select the call and click on view
transcript so this is another way of looking
at everything that was set On your desktop, you
can ask about this call for each individual call
that happened. And when you click on one of them,
you can ask copilot questions like, is there
supposed to be another meeting or anything unresolved
or topics for the next meeting? At the bottom
here, it says that Alex expressed some doubts
and questions throughout the meeting. So this
is a good way for you to ask another question
like, what doubts did he have? It says that,
what's the big advantage? Is it user -friendly?
These are questions that Alex had. So good analysis
here. Now, if you select another call and ask
about this call, you can ask it to generate call
notes. Perfect for especially a long meeting.
It does a very good job. And when it gives you
answers, it'll give you a timestamp in the transcript
that it got the answers from. Do you have any
info on previous calls? Now, Copilot doesn't
have access to other calls' transcripts, but
in this call, I referred to other calls, so it
picked up on that. Now, we can also ask it about
sentiment analysis. And it says that although
it can't directly answer this question, Alex
did express interest and curiosity, but it didn't
use words like, great or awesome still doing
a very good job of analysis and number three
current limitations now remember this is the
cloud and things move really fast i spend a lot
of time in copilot for microsoft 365 chat because
i can have copilot access all my documents across
the tenant so i went in there and i asked copilot
about all the different calls that i've had with
alex wilbur recently and it appears that it actually
doesn't have access to it inside that specific
area you have to go to each individual call as
i've shown and be able to ask copilot questions
per call i hope you enjoyed this video and learned
something new if you did please give it a thumbs
up and consider subscribing there's a ton more
content coming with copilot artificial intelligence
and other topics so stay tuned and i'll catch
you on the next one