WEBVTT 00:00:10.919 --> 00:00:17.480 Hey guys, we are live And we're live with Rachel 00:00:17.480 --> 00:00:21.980 she is the HVAC install her You don't know who 00:00:21.980 --> 00:00:25.359 she is. There's a scrolling banner on the bottom 00:00:25.359 --> 00:00:30.719 with her Instagram channel I'm glad to have you 00:00:30.719 --> 00:00:34.579 on I really am I got to meet you in Orlando for 00:00:34.579 --> 00:00:39.240 the first time Yep I don't know if we met at 00:00:39.240 --> 00:00:43.640 the award ceremony but I met you at AHR. Yes. 00:00:44.200 --> 00:00:48.359 You and your husband and what some people may 00:00:48.359 --> 00:00:50.619 not know is you're just as nice in person as 00:00:50.619 --> 00:00:54.579 you are on your channel and you come across as 00:00:54.579 --> 00:00:59.280 a very nice person in it. I try. I try not to 00:00:59.280 --> 00:01:05.780 be a jerk. Well, you are not. There were some 00:01:05.780 --> 00:01:10.760 people I met there that were kind of pushy, but 00:01:10.760 --> 00:01:13.379 for the vast majority of the blue collar people 00:01:13.379 --> 00:01:18.219 I met, it's nice people, very friendly to me. 00:01:18.640 --> 00:01:22.659 It was nice. It was when I was dealing with like 00:01:22.659 --> 00:01:24.439 potential sponsors and stuff like that, that 00:01:24.439 --> 00:01:27.200 was when I felt a little bit of the pushy stuff. 00:01:27.959 --> 00:01:33.450 Oh, okay. Yeah, well for me, It was my second 00:01:33.450 --> 00:01:37.530 HR and I don't own my own business. So like some 00:01:37.530 --> 00:01:39.790 of like the going back and forth about different 00:01:39.790 --> 00:01:42.670 products was like, I am really not in a position 00:01:42.670 --> 00:01:45.829 to make any decisions like that, you know? And 00:01:45.829 --> 00:01:47.989 so some of it wasn't for me. I was there for 00:01:47.989 --> 00:01:50.129 that piece, the social piece, the meeting the 00:01:50.129 --> 00:01:52.829 people that I know online and just hanging out 00:01:52.829 --> 00:01:56.560 really. That's what I was there for. It was funny. 00:01:57.200 --> 00:02:01.859 The AHR itself is just such a massive event that 00:02:01.859 --> 00:02:05.120 it can be kind of taxing. It's like input overload. 00:02:05.239 --> 00:02:07.280 You get tired by the end of the day and all you've 00:02:07.280 --> 00:02:09.900 done is really kind of walk around, but you're 00:02:09.900 --> 00:02:15.449 wore out. Expo centers like the the floor is 00:02:15.449 --> 00:02:17.830 like concrete So by the end of the day like my 00:02:17.830 --> 00:02:19.729 back is hurting my feet are hurting It's really 00:02:19.729 --> 00:02:21.569 you really have to wear comfortable shoes If 00:02:21.569 --> 00:02:23.550 anyone's listening that hasn't been to one and 00:02:23.550 --> 00:02:25.849 is considering going to the next one make sure 00:02:25.849 --> 00:02:29.110 you wear some tennis shoes Yeah, I got a little 00:02:29.110 --> 00:02:32.810 bit frustrated walking around because More than 00:02:32.810 --> 00:02:34.610 half of the people are looking down at their 00:02:34.610 --> 00:02:39.629 phone and everywhere you go every 30 or 40 feet. 00:02:39.629 --> 00:02:43.120 There's an intersection Where pathways cross 00:02:43.120 --> 00:02:45.860 and all these people are going through there 00:02:45.860 --> 00:02:49.740 walking looking down at their phones So it's 00:02:49.740 --> 00:02:53.939 no different than driving a car I was like, please 00:02:53.939 --> 00:02:56.360 look where you're going because I almost run 00:02:56.360 --> 00:03:02.400 into you. Yeah exactly driving But I get frustrated 00:03:02.400 --> 00:03:04.800 with people driving all the time I talked to 00:03:04.800 --> 00:03:08.639 them I know they can't hear me but They're getting 00:03:08.639 --> 00:03:11.330 a piece of my mind I'm sure you're speaking to 00:03:11.330 --> 00:03:16.849 them very gently, kindly. If there was a recording 00:03:16.849 --> 00:03:19.210 of me in the van, that would be one place where 00:03:19.210 --> 00:03:27.689 I'm not so kind. Well, let me start off with 00:03:27.689 --> 00:03:30.509 one of the first questions is how did you get 00:03:30.509 --> 00:03:33.310 into the trades and maybe lead us up with what 00:03:33.310 --> 00:03:39.360 you did before you were in the trades? I have 00:03:39.360 --> 00:03:42.759 a degree in social work and I was a social worker 00:03:42.759 --> 00:03:47.639 for many years. I primarily worked in healthcare 00:03:47.639 --> 00:03:52.939 and I just got burnt out. When COVID first started, 00:03:53.460 --> 00:03:56.520 healthcare was on fire and so many regulations 00:03:56.520 --> 00:04:00.629 and things happening and it was like... kind 00:04:00.629 --> 00:04:03.030 of like sense of like no control like they were 00:04:03.030 --> 00:04:05.050 just pushing these regulations and nobody had 00:04:05.050 --> 00:04:07.849 any choice in any of the matters and it was just 00:04:07.849 --> 00:04:11.689 overwhelming and I was just burnt out with the 00:04:11.689 --> 00:04:14.729 whole thing so my husband who had been in HVAC 00:04:14.729 --> 00:04:18.449 his whole life was installing and he's like just 00:04:18.449 --> 00:04:21.149 come work with me I'll teach you and he was after 00:04:21.149 --> 00:04:24.110 me for a while like asking me to to join him 00:04:24.110 --> 00:04:26.230 and I was always kind of like no I don't think 00:04:26.230 --> 00:04:27.589 I don't know what I'm doing I don't know anything 00:04:27.589 --> 00:04:30.899 about that I had never had like a labor kind 00:04:30.899 --> 00:04:34.500 of job. And then I got fed up enough to say I 00:04:34.500 --> 00:04:36.339 would rather do anything than what I'm doing 00:04:36.339 --> 00:04:40.420 right now. So I jumped ship started and I loved 00:04:40.420 --> 00:04:44.100 it. And I really I never considered it. And my 00:04:44.100 --> 00:04:47.600 dad even owned a HVAC business growing up. So 00:04:47.600 --> 00:04:49.600 I had it in the home and everything. And I just 00:04:49.600 --> 00:04:53.819 never considered it an option. Is your dad still 00:04:53.819 --> 00:04:56.920 around? Yeah, he's still alive, but he's not 00:04:56.920 --> 00:04:59.379 working anymore when we moved to North Carolina 00:04:59.379 --> 00:05:02.500 ten years ago He sold his business and then basically 00:05:02.500 --> 00:05:05.519 retired so he knows you're working in HPAC. What 00:05:05.519 --> 00:05:08.160 does he think? Yeah Yeah, I think he's super 00:05:08.160 --> 00:05:14.699 proud Yeah, yeah, I mean I know he's proud But 00:05:14.699 --> 00:05:17.519 he actually taught my husband so I met my husband 00:05:17.519 --> 00:05:20.899 through my dad who worked my husband my now husband 00:05:20.899 --> 00:05:24.879 was working for my dad That's how we met Okay. 00:05:26.060 --> 00:05:27.579 I didn't know that. Are you just hearing my story 00:05:27.579 --> 00:05:34.399 for the first time? Yes, I am. That's very interesting. 00:05:37.139 --> 00:05:39.800 My wife and I did not meet in any kind of way 00:05:39.800 --> 00:05:43.439 like that. I met her at a seminar. I was taking 00:05:43.439 --> 00:05:46.079 continued education courses because I was an 00:05:46.079 --> 00:05:49.180 emergency medical technician and she was teaching. 00:05:51.149 --> 00:05:54.750 we just started corresponding from there. Oh, 00:05:54.750 --> 00:05:57.189 so you know like health care in that world and 00:05:57.189 --> 00:06:01.889 how different it is from what we do now. Emergency 00:06:01.889 --> 00:06:05.689 medical technicians are like adrenaline junkies. 00:06:06.170 --> 00:06:11.189 They're not like any and honestly that everybody 00:06:11.189 --> 00:06:15.329 told me to not make that a career because it's 00:06:15.329 --> 00:06:17.750 hard on your body. They don't pay you very much 00:06:17.750 --> 00:06:24.189 and so I didn't make it a career. Yeah, I did. 00:06:24.610 --> 00:06:27.910 And there was a chance when I came down here 00:06:27.910 --> 00:06:32.350 to Albany to possibly do that. And I just remembered 00:06:32.350 --> 00:06:34.689 what they told me. And I knew that some of those 00:06:34.689 --> 00:06:41.480 guys were working on like. 24 on and 48 off and 00:06:41.480 --> 00:06:45.339 on their 48 off, they were working as like a 00:06:45.339 --> 00:06:47.300 trauma nurse in the emergency room or something 00:06:47.300 --> 00:06:49.139 like that. So they're having to hold down two 00:06:49.139 --> 00:06:53.420 jobs just to make it, make ends meet. So I decided 00:06:53.420 --> 00:06:56.660 not to do that. Yeah. It's unfortunate when you 00:06:56.660 --> 00:06:58.519 see like some of these jobs that are just so 00:06:58.519 --> 00:07:03.079 critical to society, like EMTs and teachers and 00:07:03.079 --> 00:07:05.689 policemen, and they just don't make what they 00:07:05.689 --> 00:07:08.329 should make considering the risks they take and 00:07:08.329 --> 00:07:10.829 the sacrifice they give for their community. 00:07:11.629 --> 00:07:14.730 I feel like the pay should reflect the job and 00:07:14.730 --> 00:07:18.629 in those cases, it doesn't. You're right. You're 00:07:18.629 --> 00:07:22.569 right. When I did work as an EMT, because I was 00:07:22.569 --> 00:07:25.689 a young guy on a truck and there were three people 00:07:25.689 --> 00:07:28.670 on the truck, we would always get called to the 00:07:28.670 --> 00:07:32.220 ones where somebody was really heavy. Like if 00:07:32.220 --> 00:07:33.740 there was a wreck and it looked like there was 00:07:33.740 --> 00:07:38.199 somebody 350 50 400 pounds in the wreck we would 00:07:38.199 --> 00:07:40.879 get the call because I was on the truck which 00:07:40.879 --> 00:07:43.480 yeah, we always had to lift somebody who was 00:07:43.480 --> 00:07:47.720 really heavy and Yep, so I got broken in very 00:07:47.720 --> 00:07:51.939 well Well now they have those like electronic 00:07:51.939 --> 00:07:54.480 ones that like do all the lifting for you the 00:07:54.480 --> 00:07:56.959 stretchers and all that They can even like do 00:07:56.959 --> 00:08:00.060 stairs and stuff Yeah, but you gotta get them 00:08:00.060 --> 00:08:03.600 on it That's true. That's true. And it's just 00:08:03.600 --> 00:08:06.139 dead weight. Part of our, part of our problem 00:08:06.139 --> 00:08:10.540 was, um, we called it all state syndrome where 00:08:10.540 --> 00:08:13.259 somebody would get in a wreck and go, Oh, my 00:08:13.259 --> 00:08:17.060 back hurts. Call an ambulance. Um, and we know 00:08:17.060 --> 00:08:19.420 there's nothing wrong with them, but we would 00:08:19.420 --> 00:08:23.480 have to do full spinal immobilization in the 00:08:23.480 --> 00:08:26.240 vehicle and then move them out of a vehicle onto 00:08:26.240 --> 00:08:29.300 a stretcher. They're trying to put on the show 00:08:29.300 --> 00:08:32.659 for the insurance claim. Yeah. At your expense. 00:08:33.519 --> 00:08:36.899 Yeah, we called it All -State Syndrome. That's 00:08:36.899 --> 00:08:41.940 funny. But that seems like another life ago. 00:08:41.980 --> 00:08:46.080 That was a long time ago. And the abbreviation 00:08:46.080 --> 00:08:50.059 for that was A .S .S.? No, they just called it 00:08:50.059 --> 00:09:01.730 All -State Syndrome. Tell the people the award 00:09:01.730 --> 00:09:06.950 that you got at the HVAC tactical awards Tell 00:09:06.950 --> 00:09:09.490 the people the award you got at the HVAC tactical 00:09:09.490 --> 00:09:14.990 awards That was just a new category that they 00:09:14.990 --> 00:09:18.409 just kind of had it on I was lucky to get it 00:09:18.409 --> 00:09:25.110 Almost I was lucky to get it Yes, I do feel lucky 00:09:25.110 --> 00:09:27.649 I feel like one of the first ones to get the 00:09:27.649 --> 00:09:30.070 YouTube award so I was honored and privileged 00:09:31.150 --> 00:09:33.929 Well, it's well deserved. I got the Lady of the 00:09:33.929 --> 00:09:37.509 Trade award, rightfully so. I fit the criteria. 00:09:38.950 --> 00:09:42.389 Yeah, and like I said in our talk before you 00:09:42.389 --> 00:09:48.250 came on, I like what you're doing, putting yourself 00:09:48.250 --> 00:09:51.669 out on social media to show women that they can 00:09:51.669 --> 00:09:56.809 do the job and be happy doing it. Because I honestly 00:09:56.809 --> 00:09:58.830 feel like a woman can do anything that I do in 00:09:58.830 --> 00:10:05.110 the job. And not tapping into that resource when 00:10:05.110 --> 00:10:07.970 we desperately need so many people in the trades, 00:10:08.470 --> 00:10:10.950 not tapping into the women in the trades, it 00:10:10.950 --> 00:10:15.370 just seems crazy. Well, you think about like 00:10:15.370 --> 00:10:19.009 other career choices like the military and how 00:10:19.009 --> 00:10:21.690 women have thrived in the military in different 00:10:21.690 --> 00:10:24.570 ways. I don't see it any different than that. 00:10:24.950 --> 00:10:27.350 You know, if you got it, you got it. If you don't, 00:10:27.350 --> 00:10:29.700 if you're not Cove War, you're not. And that 00:10:29.700 --> 00:10:32.220 goes for men or women. There's men that just 00:10:32.220 --> 00:10:36.399 don't got it. Yeah. For me, I enjoy working with 00:10:36.399 --> 00:10:41.320 my hands. I enjoy looking for a problem, finding 00:10:41.320 --> 00:10:45.740 it and fixing it and doing something good for 00:10:45.740 --> 00:10:50.100 the customer. I've described it as mowing the 00:10:50.100 --> 00:10:52.080 grass and turning around and looking at it. And 00:10:52.080 --> 00:10:54.539 then it looks so good after you mow it. Yeah. 00:10:54.789 --> 00:10:57.450 I get that feeling multiple times a day when 00:10:57.450 --> 00:11:00.690 I'm working because I feel like I've done something 00:11:00.690 --> 00:11:03.269 good and I'm doing it with my hands. It's just 00:11:03.269 --> 00:11:07.049 a very gratifying way to make a living. Well, 00:11:07.049 --> 00:11:08.909 that's why I love watching your videos because 00:11:08.909 --> 00:11:11.549 I feel like I learn something every time because 00:11:11.549 --> 00:11:14.230 I've only ever been an installer. So a lot of 00:11:14.230 --> 00:11:16.690 your videos are kind of like service work and 00:11:16.690 --> 00:11:19.710 like how tos. And I'm like always really interested 00:11:19.710 --> 00:11:23.230 watching your videos because I'm learning. Side 00:11:23.230 --> 00:11:24.870 of it that I just I just don't touch because 00:11:24.870 --> 00:11:28.850 it's not what I do I would like to I should I 00:11:28.850 --> 00:11:32.389 feel like there's just such a Section of knowledge 00:11:32.389 --> 00:11:34.570 over there on that side that I haven't tapped 00:11:34.570 --> 00:11:37.450 into yet and and I should get you know some years 00:11:37.450 --> 00:11:44.149 in there, too well, um it's it's different it's 00:11:44.149 --> 00:11:51.259 different I feel like In installs You can develop 00:11:51.259 --> 00:11:54.500 like your craft and become really good at what 00:11:54.500 --> 00:11:58.179 you do Because there's like I heard this one 00:11:58.179 --> 00:12:01.559 guy one time that's all he had ever done is installs 00:12:01.559 --> 00:12:05.679 and I tried to put him put him into a Service 00:12:05.679 --> 00:12:09.399 vehicle and send him to calls And he just wasn't 00:12:09.399 --> 00:12:11.779 happy doing that because he was really good at 00:12:11.779 --> 00:12:15.340 doing installs He just didn't have the mindset 00:12:15.340 --> 00:12:20.139 to be a service tech So he went back to doing 00:12:20.139 --> 00:12:26.299 installs. But with servers, instead of installing 00:12:26.299 --> 00:12:30.720 them, you got to figure out how they work and 00:12:30.720 --> 00:12:33.059 make sure all of that is appropriate. But you 00:12:33.059 --> 00:12:37.019 have to know the install of it too, from the 00:12:37.019 --> 00:12:40.000 duct work and air flow. And you've got to understand 00:12:40.000 --> 00:12:43.779 all of that before you have a good idea of how 00:12:43.779 --> 00:12:48.820 a system is going to work. Yeah, you're you're 00:12:48.820 --> 00:12:51.440 totally right. I think what happened for me though 00:12:51.440 --> 00:12:54.419 is I started an install and I got kind of comfortable 00:12:54.419 --> 00:12:58.399 in like the routine in the hours and kind of 00:12:58.399 --> 00:13:01.059 like the, you know, here's the mission for today. 00:13:01.220 --> 00:13:03.860 You finish and leave kind of like that kind of 00:13:03.860 --> 00:13:06.340 mentality. And it makes me nervous to go over 00:13:06.340 --> 00:13:09.179 to service where it's like you can get a 4pm 00:13:09.179 --> 00:13:10.980 call and then you're stuck there. All of a sudden 00:13:10.980 --> 00:13:12.580 you've missed dinner with your family and that 00:13:12.580 --> 00:13:17.559 scares me a little bit. Yes, that's very possible. 00:13:18.720 --> 00:13:23.139 When I first started in service, it was rough. 00:13:23.600 --> 00:13:27.379 They had us working. I mean, I would pull like 00:13:27.379 --> 00:13:30.279 eight calls in a day. And then after five, you 00:13:30.279 --> 00:13:32.360 still got to get like two or three. You got to 00:13:32.360 --> 00:13:35.779 help out the after hours guys. And I remember 00:13:35.779 --> 00:13:38.120 the first place I went to that actually put me 00:13:38.120 --> 00:13:42.100 on call. And this is a company that had probably 00:13:42.100 --> 00:13:46.480 200 employees. They put me on call for the very 00:13:46.480 --> 00:13:53.700 first time on the July 4th weekend. And it was 00:13:53.700 --> 00:13:58.139 crazy. It was so busy. We had a pager and we 00:13:58.139 --> 00:14:01.179 had to call back within a certain period of time 00:14:01.179 --> 00:14:06.000 to get the call. And my pager was going off so 00:14:06.000 --> 00:14:09.039 much that I had to pull over on the side of the 00:14:09.039 --> 00:14:12.519 road and just make calls calling back. I couldn't 00:14:12.519 --> 00:14:16.600 get any work done. Yeah. It was that busy. I 00:14:16.600 --> 00:14:19.220 ended up calling my supervisor saying, I can't 00:14:19.220 --> 00:14:22.100 keep up. There's no way for me to do this. And 00:14:22.100 --> 00:14:24.620 we had somebody who was like the backup on call 00:14:24.620 --> 00:14:28.240 and this person was just MIA. He was missing 00:14:28.240 --> 00:14:31.000 in action. He wasn't answering the phone. He 00:14:31.000 --> 00:14:33.820 wasn't at his house. No, he was at the 4th of 00:14:33.820 --> 00:14:35.799 July barbecue with his phone off. That's where 00:14:35.799 --> 00:14:42.200 he was. I never spoke to him after that, but 00:14:42.200 --> 00:14:48.009 I was pissed. I was pissed. I ended up having 00:14:48.009 --> 00:14:51.090 to prioritize customers who had a service plan 00:14:51.090 --> 00:14:55.610 with us and companies. There were a couple banks 00:14:55.610 --> 00:14:57.610 that had called because they had server rooms 00:14:57.610 --> 00:14:59.769 that were getting too hot. They seemed like they 00:14:59.769 --> 00:15:01.750 were on the other side of the state from each 00:15:01.750 --> 00:15:04.570 other. It was crazy. I mean, I don't know if 00:15:04.570 --> 00:15:08.610 I got home before 11 o 'clock. It was rough. 00:15:09.519 --> 00:15:11.899 Yeah. And I just, I worry about that because 00:15:11.899 --> 00:15:14.600 I just don't feel like that's right to do to 00:15:14.600 --> 00:15:18.240 a person, you know, as far as like what's a reasonable 00:15:18.240 --> 00:15:20.220 amount of hours that you should work in a day. 00:15:20.320 --> 00:15:22.980 And I know the job needs to get done. It's important 00:15:22.980 --> 00:15:25.240 in these places need air conditioning, but it's 00:15:25.240 --> 00:15:31.159 like we're human beings too. That's my boy. He's 00:15:31.159 --> 00:15:35.840 jumping up on my desk. Well, I'm going to tell 00:15:35.840 --> 00:15:39.970 you what I ended up doing when I got When I became 00:15:39.970 --> 00:15:43.750 competent as a service tech and I knew I was 00:15:43.750 --> 00:15:46.049 Performing better than the other service techs 00:15:46.049 --> 00:15:48.049 like they might do four calls in a day and I 00:15:48.049 --> 00:15:51.190 might do eight And I was generating more income 00:15:51.190 --> 00:15:58.190 than any of them After five I limited how many 00:15:58.190 --> 00:16:02.730 calls I would take Because the dispatcher goes 00:16:02.730 --> 00:16:05.669 home If you have any more calls, you're supposed 00:16:05.669 --> 00:16:08.289 to check in with whoever's on call and see if 00:16:08.289 --> 00:16:11.669 they need any help. I would stop doing that. 00:16:12.950 --> 00:16:17.029 And I did that for my own sanity, to tell you 00:16:17.029 --> 00:16:21.409 the truth. And because I was needed in the company, 00:16:21.409 --> 00:16:26.710 they didn't fire me. Because I made myself... 00:16:26.710 --> 00:16:33.500 Valuable. Valuable, yes. and I kind of do that 00:16:33.500 --> 00:16:37.759 now the way I have my business set up. I'm normally 00:16:37.759 --> 00:16:42.840 home by five o 'clock and a lot of my business 00:16:42.840 --> 00:16:46.320 is rental companies and they don't expect me 00:16:46.320 --> 00:16:50.220 to go out like after six o 'clock anyway and 00:16:50.220 --> 00:16:53.340 they ask me if I want to work on the weekends 00:16:53.340 --> 00:16:56.779 and I only work on the weekends if there's a 00:16:56.779 --> 00:16:58.840 reason like my Mondays are going to be busy or 00:16:58.840 --> 00:17:02.350 something so I have a It's worked out where I 00:17:02.350 --> 00:17:05.730 do have time for myself. So you work for somebody 00:17:05.730 --> 00:17:07.210 else because I really was under the impression 00:17:07.210 --> 00:17:11.269 that you had your own business. I do. Oh, I didn't 00:17:11.269 --> 00:17:16.190 know that. I'm just saying some of my big customers 00:17:16.190 --> 00:17:20.509 are rental companies. I see what you mean. I 00:17:20.509 --> 00:17:23.490 thought you. All right. Now I got you. Yeah. 00:17:23.609 --> 00:17:28.490 So they send me a lot of work and they normally 00:17:28.940 --> 00:17:32.059 filter out the calls so that they might get the 00:17:32.059 --> 00:17:34.599 call late at night, but they don't give it to 00:17:34.599 --> 00:17:38.220 me until the next day. And that's just optimal 00:17:38.220 --> 00:17:44.779 for me. That's humane. Yeah, I was thinking earlier 00:17:44.779 --> 00:17:48.299 too, when I consider going to service, I feel 00:17:48.299 --> 00:17:51.140 like, If I was ready to make that jump, I think 00:17:51.140 --> 00:17:54.299 that just the community of people I have now, 00:17:54.599 --> 00:17:56.640 not even talking really about like the social 00:17:56.640 --> 00:17:58.980 media people, but just like over the years, you 00:17:58.980 --> 00:18:01.220 make relationships in the trade with your coworkers 00:18:01.220 --> 00:18:04.299 and people that come and go. And I just know 00:18:04.299 --> 00:18:06.720 that I have this like team of people that I could 00:18:06.720 --> 00:18:08.740 call on and say, Hey, look, this is what I got. 00:18:08.940 --> 00:18:10.380 Like help me out here. And they can at least 00:18:10.380 --> 00:18:13.039 send me in the right direction. It's not like 00:18:13.039 --> 00:18:15.609 someone who's like, first starting out and you 00:18:15.609 --> 00:18:17.390 don't know anyone at the company, you're brand 00:18:17.390 --> 00:18:20.190 new, you're green, you don't have that like, 00:18:20.269 --> 00:18:24.650 you know, that Rolodex of people to call on, 00:18:24.690 --> 00:18:28.549 you know? Well, like I say, one of the first 00:18:28.549 --> 00:18:31.670 companies I was at, it wasn't a very good culture. 00:18:32.269 --> 00:18:36.009 So I didn't feel like I could call anybody. The 00:18:36.009 --> 00:18:38.509 only person that I felt like I could call was 00:18:38.509 --> 00:18:42.190 my supervisor and he was the service manager. 00:18:42.890 --> 00:18:45.309 That's by default because that's your supervisor. 00:18:45.509 --> 00:18:48.630 They have to answer and he did answer and he 00:18:48.630 --> 00:18:52.710 did hell but you could you could hear it that 00:18:52.710 --> 00:18:55.829 He was busy and he wanted to get off the phone 00:18:55.829 --> 00:18:58.849 and felt like he was bothered by your phone call 00:18:58.849 --> 00:19:03.750 you could hear it so um It just kind of forced 00:19:03.750 --> 00:19:07.410 me to sit down and just figure this stuff out. 00:19:07.410 --> 00:19:09.789 I didn't want to call in I didn't want to ask 00:19:09.789 --> 00:19:14.140 for help I mean, I had to sometimes, but when 00:19:14.140 --> 00:19:17.900 you hear that attitude over the phone, you don't 00:19:17.900 --> 00:19:21.059 want to call in. No, you don't. And plus, if 00:19:21.059 --> 00:19:22.700 you're stubborn like me, you want to like try 00:19:22.700 --> 00:19:25.319 everything possible before you make that call. 00:19:25.500 --> 00:19:27.079 And especially if it ends up being something 00:19:27.079 --> 00:19:30.019 like, why didn't I think of that? I should have 00:19:30.019 --> 00:19:37.319 known. Speaking of installers, my installers 00:19:37.319 --> 00:19:39.500 called in today saying they needed another breaker 00:19:39.500 --> 00:19:42.440 because the one I gave them wouldn't work. And 00:19:42.440 --> 00:19:45.359 I get out there, they were trying to mount it. 00:19:45.779 --> 00:19:47.880 It was only mobile home, so this is one of those 00:19:47.880 --> 00:19:52.380 pole setups. And they're tapping into the main 00:19:52.380 --> 00:19:58.400 power before it goes into the trailer. And they 00:19:58.400 --> 00:20:01.960 just weren't hooking up the breaker right. And 00:20:01.960 --> 00:20:03.720 that's just one of those things. I went out there 00:20:03.720 --> 00:20:05.900 and I hooked it up and he said, what'd you do? 00:20:05.900 --> 00:20:08.900 And I had to pull it out and show it where the 00:20:08.900 --> 00:20:12.000 breaker hooks up. There's little things like 00:20:12.000 --> 00:20:19.359 that. When I had employees, I had top five employees. 00:20:20.059 --> 00:20:25.400 Oh yeah. And I was trying to work and cover the 00:20:25.400 --> 00:20:28.059 job of being like a service manager at the same 00:20:28.059 --> 00:20:32.039 time. And I found out that All day long, I was 00:20:32.039 --> 00:20:35.359 running behind these guys and answering the phone 00:20:35.359 --> 00:20:39.039 and talking them through scenarios. I got pretty 00:20:39.039 --> 00:20:41.980 good at it of diagnosing over the phone if they 00:20:41.980 --> 00:20:44.900 would just tell me what they were seeing. But 00:20:44.900 --> 00:20:50.960 that is stressful. That's really stressful. It 00:20:50.960 --> 00:20:58.559 is. I'm trying to read the comments over here 00:20:58.559 --> 00:21:00.319 to see if we got something we can highlight. 00:21:02.579 --> 00:21:03.980 I know. I've been trying to look back and forth, 00:21:04.019 --> 00:21:13.200 but it's hard to keep up and read. About customer 00:21:13.200 --> 00:21:19.220 maintenance. Hmm. I don't maintain my customers. 00:21:19.279 --> 00:21:22.119 I'm not sure what he meant. Oh, do you install 00:21:22.119 --> 00:21:28.509 mini splits? I've installed like two in my whole 00:21:28.509 --> 00:21:31.410 career. I mean, I can, but we don't do that whole 00:21:31.410 --> 00:21:36.630 lot in this. What about like mini -split style 00:21:36.630 --> 00:21:39.490 systems, like a mini -split style split system? 00:21:40.170 --> 00:21:41.910 Like the side discharge units. Yeah, we do a 00:21:41.910 --> 00:21:45.109 lot of that. Like the regular heat pumps, but 00:21:45.109 --> 00:21:51.210 that look like a mini -split outside. Yes. Yes. 00:21:51.549 --> 00:21:54.970 Yeah, we do that. Okay, you doing any with flare 00:21:54.970 --> 00:22:00.529 joints? We did like some Gre for like a little 00:22:00.529 --> 00:22:03.690 bit. We tried out some Gre at one point and we 00:22:03.690 --> 00:22:06.109 did quite a few of them and then our company 00:22:06.109 --> 00:22:09.509 stopped doing it. And I don't really know the 00:22:09.509 --> 00:22:12.569 reason why. If it was too many bad flares and 00:22:12.569 --> 00:22:14.150 too many leaks, too many problems or what, I 00:22:14.150 --> 00:22:16.430 don't really get privileged to know why they 00:22:16.430 --> 00:22:19.190 stopped doing what they do. But yeah, for a little 00:22:19.190 --> 00:22:22.130 bit we were doing those Gre flare connectors. 00:22:23.279 --> 00:22:25.920 they can be problematic and hard to get just 00:22:25.920 --> 00:22:28.779 right and then when you think you've got it just 00:22:28.779 --> 00:22:31.839 right I had a video on one of mine eight months 00:22:31.839 --> 00:22:35.839 later one of my flare fittings was leaking and 00:22:35.839 --> 00:22:39.440 I can't blame anybody because I did the flares 00:22:39.440 --> 00:22:44.599 it's just hard to get it just right I mean I 00:22:44.599 --> 00:22:47.359 like to use nylog on those flares and then I 00:22:47.359 --> 00:22:51.250 torque them down on but still they might leak 00:22:51.250 --> 00:22:54.210 and I talked to a gre rep one time who came to 00:22:54.210 --> 00:22:59.769 and he had like a mobile model of a gre flex 00:22:59.769 --> 00:23:05.029 system set up and I said what about these flare 00:23:05.029 --> 00:23:07.930 joints don't you have troubles with this moving 00:23:07.930 --> 00:23:10.809 around all the time those flares leaking he said 00:23:10.809 --> 00:23:12.690 no they've never leaked and I said well what 00:23:12.690 --> 00:23:15.190 do you use nylog and he was like I don't have 00:23:15.190 --> 00:23:17.230 to use anything I just flare them right and it 00:23:17.230 --> 00:23:20.430 works Part of me is thinking you got to be kidding 00:23:20.430 --> 00:23:26.210 because it's hard to get it right We had a we 00:23:26.210 --> 00:23:29.789 actually had many split training today Because 00:23:29.789 --> 00:23:33.529 we do a lot of Lennox and Lennox has a new Line 00:23:33.529 --> 00:23:36.670 of many splits with Samsung and so we had a training 00:23:36.670 --> 00:23:38.630 on that today, but I don't know how many we'll 00:23:38.630 --> 00:23:42.250 see Time will tell I think they're gonna become 00:23:42.250 --> 00:23:45.700 more and more prevalent It looks that way when 00:23:45.700 --> 00:23:51.380 you're looking online and in the HVAC world In 00:23:51.380 --> 00:23:54.319 my in the service field there's lots of guys 00:23:54.319 --> 00:23:56.119 who don't want to work on them because they're 00:23:56.119 --> 00:23:58.799 hard to work on they're hard to figure out the 00:23:58.799 --> 00:24:01.920 parts in them are like communicating parts and 00:24:01.920 --> 00:24:06.819 you can't tell like even These stepper motors 00:24:06.819 --> 00:24:09.140 on the electronic expansion valves you can't 00:24:09.140 --> 00:24:10.759 tell what that thing's supposed to be doing you 00:24:10.759 --> 00:24:15.829 just know if it's working or not Yeah, as an 00:24:15.829 --> 00:24:17.450 installer, you know what throws me about Mini 00:24:17.450 --> 00:24:20.490 Splits? Because like we're so used to like on 00:24:20.490 --> 00:24:22.650 a regular split system, like your drain lines, 00:24:22.990 --> 00:24:24.670 like making sure you got good connections, your 00:24:24.670 --> 00:24:26.710 priming, your glue and everything. And the drain 00:24:26.710 --> 00:24:29.369 on a Mini Split is just like this tube into another 00:24:29.369 --> 00:24:32.410 one and some tape. It just throws me. I feel 00:24:32.410 --> 00:24:34.230 like there has to be more to it than that. Like 00:24:34.230 --> 00:24:36.470 there should be something connecting this better. 00:24:37.450 --> 00:24:39.930 Well, there's some of the Mini Splits. I think 00:24:39.930 --> 00:24:43.640 Carrier had one. that came out not long ago where 00:24:43.640 --> 00:24:47.339 that little piece that stubs out at the end of 00:24:47.339 --> 00:24:50.640 the mini split drain would fit right into the 00:24:50.640 --> 00:24:59.019 coupling of a half inch PVC. And that was real 00:24:59.019 --> 00:25:01.359 convenient. So I've been trying to do that ever 00:25:01.359 --> 00:25:05.529 since and not all of them do that. It would be 00:25:05.529 --> 00:25:07.630 nice if they were universal like that so you 00:25:07.630 --> 00:25:10.210 could just use PVC fittings and run you a half 00:25:10.210 --> 00:25:15.690 -inch drain but what I end up doing is um Is 00:25:15.690 --> 00:25:22.289 it five sixteenths no I Have forgotten I had 00:25:22.289 --> 00:25:24.630 to Google the size of the drain fitting on the 00:25:24.630 --> 00:25:28.450 mini splits and go pick up a hose like a flexible 00:25:28.450 --> 00:25:33.269 hose and then on hose clamps to hook up to it 00:25:33.240 --> 00:25:36.920 so that I could run my drains. I really wanted 00:25:36.920 --> 00:25:40.819 to use PVC, but it just didn't work out. But 00:25:40.819 --> 00:25:43.039 doesn't it feel like there should be more to 00:25:43.039 --> 00:25:46.660 it? Like it feels like it's, I don't know, freaks 00:25:46.660 --> 00:25:51.559 me out. Yeah, it does. Because that's like the 00:25:51.559 --> 00:25:53.119 one thing, like if you get this wrong, it's gonna 00:25:53.119 --> 00:25:54.940 be a big problem. Like everything else, if you 00:25:54.940 --> 00:25:57.200 get the wiring wrong, you'll get the wiring wrong. 00:25:57.200 --> 00:25:59.559 But if you get the drain wrong, you got issues. 00:26:01.519 --> 00:26:05.349 Yes. I had a customer one time who called me 00:26:05.349 --> 00:26:09.269 to correct her mini split because she had an 00:26:09.269 --> 00:26:11.130 electrician install it. And I don't know what 00:26:11.130 --> 00:26:12.950 kind of electrician this was, but it's some of 00:26:12.950 --> 00:26:17.430 the worst work I've ever seen. And I pulled the 00:26:17.430 --> 00:26:19.890 mini split head off the wall and the drain goes 00:26:19.890 --> 00:26:22.589 up. Instead of going straight out the wall, it 00:26:22.589 --> 00:26:25.450 goes up through a hole that was in the middle 00:26:25.450 --> 00:26:29.789 instead of off to the side. And I'm like, I'm 00:26:29.789 --> 00:26:31.210 going to have to reinstall this. I'm going to 00:26:31.210 --> 00:26:35.349 have to cut another hole and. But she let me 00:26:35.349 --> 00:26:39.630 do it. You want to hear a story about my first 00:26:39.630 --> 00:26:45.609 ever mini split? Sure, tell us. So I was pretty 00:26:45.609 --> 00:26:47.849 new, like new to the trade in general, but this 00:26:47.849 --> 00:26:50.430 was my very first mini split and I was with this. 00:26:51.190 --> 00:26:54.069 this new lead installer like had just started 00:26:54.069 --> 00:26:56.549 and said that he had done a bunch and he was 00:26:56.549 --> 00:27:00.170 experienced in it. So I went as his helper and 00:27:00.170 --> 00:27:04.789 it became real obvious really fast that he didn't 00:27:04.789 --> 00:27:07.490 have a lot of experience and it was also on the 00:27:07.490 --> 00:27:11.869 third story of this house. And so we had a 40 00:27:11.869 --> 00:27:15.450 foot ladder and we took everything out and it 00:27:15.450 --> 00:27:18.049 was a replacement. So there was an existing mini 00:27:18.049 --> 00:27:19.710 -splay. We were replacing it with a new one. 00:27:21.419 --> 00:27:25.440 And he went up to the top of the line set on 00:27:25.440 --> 00:27:27.839 the outside of the house, took everything off, 00:27:27.839 --> 00:27:31.180 cut it or whatever. And then I went to go into 00:27:31.180 --> 00:27:33.720 the at the indoor head and there was like a window 00:27:33.720 --> 00:27:35.079 there. I was like, oh, cool. There's a window 00:27:35.079 --> 00:27:37.660 here. I can open it and we can we can talk. Right. 00:27:37.859 --> 00:27:40.440 And I opened it up and I stuck my head out and 00:27:40.440 --> 00:27:44.079 he was like 10 feet below me. It went into the 00:27:44.079 --> 00:27:46.740 wall, into the wall, about 10 feet lower than 00:27:46.740 --> 00:27:50.079 where the head was. So everything else was internal 00:27:50.079 --> 00:27:54.720 in the wall. It went up and then 90'd over and 00:27:54.720 --> 00:28:01.960 then it was a nightmare. And then a tsunami came, 00:28:02.059 --> 00:28:04.359 not a literal tsunami, but like this rainstorm 00:28:04.359 --> 00:28:07.160 came and it started pouring down rain, like the 00:28:07.160 --> 00:28:08.660 heaviest rain I've ever seen. And then it was 00:28:08.660 --> 00:28:11.920 hailing. It was a nightmare. He was like on this 00:28:11.920 --> 00:28:16.119 40 foot ladder in the hail, pouring rain. It 00:28:16.119 --> 00:28:19.240 was a disaster. And then I was like, I never 00:28:19.240 --> 00:28:23.279 want to do that again. Never. Well, how'd you 00:28:23.279 --> 00:28:26.680 get to your flare joints behind the air handler? 00:28:28.819 --> 00:28:31.680 We ended up having to talk to the homeowner about 00:28:31.680 --> 00:28:33.859 having to cut all the drywall and everything. 00:28:33.980 --> 00:28:41.440 And he wasn't very happy with us. Because that 00:28:41.440 --> 00:28:43.900 wasn't the project that he signed up for. But 00:28:43.900 --> 00:28:46.579 nobody really picked up on it. I guess you would, 00:28:46.819 --> 00:28:50.000 I don't know. I didn't pick up on it until I 00:28:50.000 --> 00:28:52.680 was out the window looking down like, wait, what? 00:28:53.019 --> 00:28:55.460 Why are you down there? Where does the line set 00:28:55.460 --> 00:29:01.000 go? I had a customer call me one time about the 00:29:01.000 --> 00:29:03.660 air conditioner not working and it was out of 00:29:03.660 --> 00:29:07.059 refrigerant. But I noticed where the line set 00:29:07.059 --> 00:29:11.779 comes out the wall, there was oil marks, a lot 00:29:11.779 --> 00:29:16.079 of oil on the insulation of the line set. coming 00:29:16.079 --> 00:29:21.259 out of the wall. And I did leak searches everywhere, 00:29:22.059 --> 00:29:24.519 and eventually I could get my leak detector to 00:29:24.519 --> 00:29:28.099 go off when I stuck it up to the wall. And I 00:29:28.099 --> 00:29:30.900 had to go into their laundry room, pull the washer 00:29:30.900 --> 00:29:34.160 and dryer out, find where the line set's supposed 00:29:34.160 --> 00:29:37.539 to be, and cut. I started at the bottom, I cut 00:29:37.539 --> 00:29:40.579 me a trench about that wide following the line 00:29:40.579 --> 00:29:43.940 set until I found where the... people putting 00:29:43.940 --> 00:29:48.839 on siding had put a nail through the line set. 00:29:49.700 --> 00:29:52.319 And I told the homeowner, I'm like, how has this 00:29:52.319 --> 00:29:56.839 ever been working? And he said, it didn't. I 00:29:56.839 --> 00:30:00.720 just had the siding put on. So he was upset. 00:30:00.759 --> 00:30:03.000 And he had told them to avoid the line set and 00:30:03.000 --> 00:30:08.039 told them not to put any nails. But I had to 00:30:08.039 --> 00:30:12.460 cut his wall up just to find it. Yeah, that's 00:30:12.460 --> 00:30:14.700 like, you know, like when you go to a house and 00:30:14.700 --> 00:30:17.059 they have the the lines that's going up like 00:30:17.059 --> 00:30:18.799 through one of those like dryer vent covers, 00:30:19.200 --> 00:30:20.339 you know, I'm talking about and it's like right 00:30:20.339 --> 00:30:23.420 there on the external wall there. Because we're 00:30:23.420 --> 00:30:26.420 doing change that right. So wherever the the 00:30:26.420 --> 00:30:28.259 liquid type of the high voltage usually comes 00:30:28.259 --> 00:30:30.759 down right beside it. So wherever the screw holes 00:30:30.759 --> 00:30:33.319 were for the clamps for the liquid, the liquid 00:30:33.319 --> 00:30:36.000 tight. high voltage, I put the holes right back 00:30:36.000 --> 00:30:37.819 where they were just for that very reason. Because 00:30:37.819 --> 00:30:39.519 if you try to put them anywhere else, you're 00:30:39.519 --> 00:30:41.420 risking hitting that line set and nobody wants 00:30:41.420 --> 00:30:48.599 a day like that. No, no, no, no. I have replaced 00:30:48.599 --> 00:30:53.059 disconnects and hit the power wire with my screws 00:30:53.059 --> 00:30:56.660 when I've replaced disconnects. So just same 00:30:56.660 --> 00:30:59.559 thing, but hitting the power wire. Yeah, that 00:30:59.559 --> 00:31:01.359 hasn't happened to me yet, but I think about 00:31:01.359 --> 00:31:04.869 that sometimes. it's a mess when it happens because 00:31:04.869 --> 00:31:07.589 once again you might have to cut open the wall 00:31:07.589 --> 00:31:12.210 and you pull your screw out and it's got a big 00:31:12.210 --> 00:31:14.009 old black mark on it and you're thinking the 00:31:14.009 --> 00:31:18.869 power wire has got to look exactly the same so 00:31:18.869 --> 00:31:23.710 yeah that happens that's why you turn your power 00:31:23.710 --> 00:31:31.250 off don't work on it live I work on it live frequently 00:31:33.339 --> 00:31:35.579 There have been times when I've called electricians 00:31:35.579 --> 00:31:39.460 because I have partial power to the system and 00:31:39.460 --> 00:31:42.779 I can't figure out where it's going and they've 00:31:42.779 --> 00:31:46.799 had to pull new wire where it's just burnt in 00:31:46.799 --> 00:31:51.559 the middle. And I'm like, thank goodness I didn't 00:31:51.559 --> 00:31:53.640 have to pull a new wire. They got some kind of 00:31:53.640 --> 00:31:56.500 tricks these electricians do for pulling wire 00:31:56.500 --> 00:31:59.900 through tight spaces that I haven't seen. I don't 00:31:59.900 --> 00:32:01.519 know how they do some of the stuff that they 00:32:01.519 --> 00:32:10.470 do. Yep. Experts in their trade. I rushed home 00:32:10.470 --> 00:32:18.029 today and posted an hour long video. It was a 00:32:18.029 --> 00:32:23.809 call that took me three hours. And if you know 00:32:23.809 --> 00:32:27.710 me, I like to go into a call, diagnose it within 00:32:27.710 --> 00:32:32.049 first 10, 15 minutes. know exactly what it needs, 00:32:32.170 --> 00:32:34.730 fix it and get out. I want to be done in an hour. 00:32:35.289 --> 00:32:37.390 This was one of those calls where there was just 00:32:37.390 --> 00:32:40.109 one problem right after another, after another, 00:32:40.150 --> 00:32:43.869 after another. Everything was wrong. And then 00:32:43.869 --> 00:32:45.809 when I thought I was done, I turned on the power 00:32:45.809 --> 00:32:48.569 and I touched the breaker and it started to catch 00:32:48.569 --> 00:32:55.430 on fire. Like on fire? Well, yeah, it was sparking 00:32:55.430 --> 00:32:57.109 and there were some blue flames back there so 00:32:57.109 --> 00:33:04.119 I had to replace the disconnect too. We we uh 00:33:04.119 --> 00:33:06.920 went to one this was like some time ago But we 00:33:06.920 --> 00:33:09.160 went to go pull power when we first got there 00:33:09.160 --> 00:33:12.160 and the whole disconnect plug that you pull out 00:33:12.160 --> 00:33:16.180 was just melted in So obviously we had to replace 00:33:16.180 --> 00:33:18.420 the whole thing cut power at the breaker But 00:33:18.420 --> 00:33:20.220 that was that had been the first time I saw that 00:33:20.220 --> 00:33:23.059 I'm like and that wasn't like in the job notes 00:33:23.059 --> 00:33:25.019 or anything like for a reason for replacement 00:33:25.019 --> 00:33:27.420 I'm like, I feel like this should be the obvious 00:33:27.420 --> 00:33:30.680 answer but sometimes people doing the estimates 00:33:30.680 --> 00:33:33.430 don't actually look at everything that they're 00:33:33.430 --> 00:33:36.809 supposed to or it gets missed. That's something 00:33:36.809 --> 00:33:39.269 that's easy to miss. You might not see that it's 00:33:39.269 --> 00:33:43.450 all melted together. When I was first starting, 00:33:43.650 --> 00:33:49.410 I had a... Do you know the Square D disconnects 00:33:49.410 --> 00:33:53.009 with the QO breakers that fail all the time? 00:33:53.009 --> 00:33:56.730 They melt and get hot. Are you familiar with 00:33:56.730 --> 00:34:00.250 those? Yeah, like the disconnects that have the 00:34:00.250 --> 00:34:02.700 Square D logo on the front. It's like a little 00:34:02.700 --> 00:34:05.920 breaker. I have one one time that melted all 00:34:05.920 --> 00:34:10.059 together and when I pulled tried to pull the 00:34:10.059 --> 00:34:14.780 breaker out the two power lugs and the plastic 00:34:14.780 --> 00:34:18.019 broke loose from the back of it and the whole 00:34:18.019 --> 00:34:20.159 thing started to come out and I wasn't thinking 00:34:20.159 --> 00:34:23.840 about what I was doing I put my hand up to stop 00:34:23.840 --> 00:34:28.039 it which means my hand made a power arc between 00:34:28.039 --> 00:34:31.579 the two legs of power on the on the breaker. 00:34:33.159 --> 00:34:36.579 I'll never forget that. I won't do it again. 00:34:37.099 --> 00:34:41.300 That hurt. That really hurt. That hurt. My goodness. 00:34:42.360 --> 00:34:45.260 I haven't knocked on wood. I haven't been electrocuted 00:34:45.260 --> 00:34:49.840 yet. Well, you must be doing something right. 00:34:51.480 --> 00:34:56.559 Turn off the power, I guess. It is though, I 00:34:56.559 --> 00:35:00.460 think when I train new people, that's the one 00:35:00.460 --> 00:35:02.440 thing that I emphasize the most. Because I feel 00:35:02.440 --> 00:35:04.579 like with a lot of the other stuff, if you mess 00:35:04.579 --> 00:35:07.360 it up, you could do a lot of damage to the system 00:35:07.360 --> 00:35:10.559 or different things, the environment maybe, but 00:35:10.559 --> 00:35:12.599 the electricity is the one thing that will kill 00:35:12.599 --> 00:35:16.340 you. It can. Do you test for electricity after 00:35:16.340 --> 00:35:25.179 you shut it off? Yes. Sometimes. It can get you 00:35:25.179 --> 00:35:28.380 those, and sometimes those disconnects are bypassed. 00:35:28.940 --> 00:35:30.860 Well, I've seen a couple of times lately, I saw 00:35:30.860 --> 00:35:32.460 it in a video online, and then I actually saw 00:35:32.460 --> 00:35:34.659 it with a guy that we really work with, that 00:35:34.659 --> 00:35:36.460 he pulled out the disconnect and has like those, 00:35:36.519 --> 00:35:38.719 the ones that have those two little plates, you 00:35:38.719 --> 00:35:40.679 know, the plates that slide in. Well, one of 00:35:40.679 --> 00:35:42.960 them just broke off in the disconnect. So there 00:35:42.960 --> 00:35:48.119 was still power to that one side. And you would 00:35:48.119 --> 00:35:51.059 notice, because who like looks, you know, just 00:35:51.059 --> 00:35:53.980 stick it up on top there. Yeah, that's real possible. 00:35:55.219 --> 00:35:58.699 I've tried to make a habit of doing that, but 00:35:58.699 --> 00:36:01.320 more often than not, I'm probably going to get 00:36:01.320 --> 00:36:06.000 shocked. Somebody said one of your meters on 00:36:06.000 --> 00:36:10.400 the wrong setting. You know, when I was first 00:36:10.400 --> 00:36:12.840 getting started in the trades, I got shocked 00:36:12.840 --> 00:36:15.860 all the time. When there's one thing about a 00:36:15.860 --> 00:36:18.039 service tech, we do have to work on live electricity 00:36:18.039 --> 00:36:22.710 a lot. Yeah, that's true. Different game. While 00:36:22.710 --> 00:36:27.369 it's live. And I checked for power at this package 00:36:27.369 --> 00:36:31.130 unit I was working on. I hate to speak bad about 00:36:31.130 --> 00:36:33.869 UEI, but that meter told me there was no power 00:36:33.869 --> 00:36:39.710 there. And I put my hand on it and it nearly 00:36:39.710 --> 00:36:43.190 made me pee on myself. It was bad. My fingers 00:36:43.190 --> 00:36:46.840 just latched onto it. I had to lean. I had to 00:36:46.840 --> 00:36:49.760 lean back to get my fingers to come off of it. 00:36:50.219 --> 00:36:53.980 And I've never bought another U .E .I. meter 00:36:53.980 --> 00:36:59.539 after that. I just I think I think what made 00:36:59.539 --> 00:37:02.519 me like not afraid of electricity, but like the 00:37:02.519 --> 00:37:05.119 most cautious is that when I was actually learning, 00:37:05.219 --> 00:37:07.320 it was like one of my first days on the job and 00:37:07.320 --> 00:37:10.980 Igor was teaching me and we were in the panel 00:37:10.980 --> 00:37:12.519 and he was teaching me how to change a breaker 00:37:12.519 --> 00:37:16.909 and all that. And Was like I was in there and 00:37:16.909 --> 00:37:18.769 I was doing and I felt like I was doing it right 00:37:18.769 --> 00:37:20.650 But I guess he felt like my hand was a little 00:37:20.650 --> 00:37:23.469 bit too close to the live power and he kind of 00:37:23.469 --> 00:37:25.670 like startled me He was like, whoa, don't touch 00:37:25.670 --> 00:37:28.449 that and like I jumped and like I had just been 00:37:28.449 --> 00:37:31.090 electrocuted And so like ever since that like 00:37:31.090 --> 00:37:33.989 I'm like super like where are my fingers at all 00:37:33.989 --> 00:37:36.190 times when I'm in there? Yeah, you gotta know 00:37:36.190 --> 00:37:38.050 what you're doing if you're working in a live 00:37:38.050 --> 00:37:42.110 panel Yeah, yeah, that's one case where you probably 00:37:42.110 --> 00:37:45.780 don't shut off the power do you? Well, no not 00:37:45.780 --> 00:37:54.239 to the whole house no I Don't either I Feel like 00:37:54.239 --> 00:37:56.699 if if somebody said that they they do they might 00:37:56.699 --> 00:38:00.300 be lying They don't there been a couple times 00:38:00.300 --> 00:38:03.880 when I have I couldn't identify the breaker that 00:38:03.880 --> 00:38:07.000 Was feeding whatever I was working on it's like 00:38:07.000 --> 00:38:09.280 I'd gone back and forth three or four different 00:38:09.280 --> 00:38:11.099 times and still didn't have the right breaker 00:38:12.449 --> 00:38:16.449 I'll kill power to the whole house. I will I've 00:38:16.449 --> 00:38:19.469 done it a couple times I'll just say hey, you 00:38:19.469 --> 00:38:21.289 might lose some power to some stuff while I figure 00:38:21.289 --> 00:38:29.230 this out and then Somebody's talking about just 00:38:29.230 --> 00:38:32.230 jam a screwdriver in there. Do you do you use 00:38:32.230 --> 00:38:35.250 a cheater? At all like when you're pulling a 00:38:35.250 --> 00:38:38.369 vacuum or something like that What do you mean? 00:38:39.150 --> 00:38:41.869 Oh? At the disconnect to run my my vacuum pump 00:38:42.309 --> 00:38:44.969 Yes. No, I don't do that. I've seen it done and 00:38:44.969 --> 00:38:46.610 it freaks me out. No, I don't do that. I'll run 00:38:46.610 --> 00:38:48.949 like a hundred foot of extension cord before 00:38:48.949 --> 00:38:52.110 I do that. Why not? The power is right there. 00:38:52.190 --> 00:38:55.610 I don't know. It freaks me out. I'm like, this 00:38:55.610 --> 00:39:01.130 seems really like, I don't know, DIY sketchy. 00:39:05.949 --> 00:39:07.789 Well, when I learned how to do installs, I was 00:39:07.789 --> 00:39:13.800 working with some crews that were They spoke 00:39:13.800 --> 00:39:17.039 like sailors, but they got the job done and what 00:39:17.039 --> 00:39:21.340 they would do If they couldn't clamp on to the 00:39:21.340 --> 00:39:23.579 power where they wanted to clamp on to it to 00:39:23.579 --> 00:39:26.659 use the cheater They would just shove a screwdriver 00:39:26.659 --> 00:39:29.639 into it and then clamp on to the screwdriver. 00:39:29.639 --> 00:39:33.619 So you've got this much Power just sticking out 00:39:33.619 --> 00:39:35.579 and you've got to be careful not to touch it. 00:39:35.579 --> 00:39:39.599 I thought they were crazy for doing that Yeah, 00:39:39.659 --> 00:39:44.659 it's not worth it. That's that's sketchy But, 00:39:44.900 --> 00:39:46.940 you know, I've seen some people and I've always 00:39:46.940 --> 00:39:48.460 maybe this is just the way I was taught and maybe 00:39:48.460 --> 00:39:50.559 it's completely wrong. It probably is. But like 00:39:50.559 --> 00:39:53.840 when you push in the contactor, like I just use 00:39:53.840 --> 00:39:55.940 my finger. And then I've had other people like 00:39:55.940 --> 00:39:57.800 jump at that and like, no, you don't use your 00:39:57.800 --> 00:39:59.360 finger. I'm like, I've always used my finger. 00:40:00.059 --> 00:40:01.559 Is that like, is that a rule? Like, should I 00:40:01.559 --> 00:40:03.980 not be using my finger? Well, I mean, I don't 00:40:03.980 --> 00:40:06.300 like I don't touch the metal. I mean, I just 00:40:06.300 --> 00:40:09.960 tipped my finger. Well, I had I've done it too. 00:40:10.059 --> 00:40:13.099 And I've had on. One of my commenters tell me 00:40:13.099 --> 00:40:16.320 that he had a contactor blow up on him one time 00:40:16.320 --> 00:40:20.219 and he fussed at me about using my finger, but 00:40:20.219 --> 00:40:24.940 I do it, so. Technically, maybe you better use 00:40:24.940 --> 00:40:28.579 a screwdriver or something, but. But I feel like 00:40:28.579 --> 00:40:31.460 with my finger, I have like a more secure, like 00:40:31.460 --> 00:40:33.340 like my fingers on there with a screwdriver. 00:40:33.340 --> 00:40:36.280 You could very easily slip. I feel like I feel 00:40:36.280 --> 00:40:39.550 safer with the finger. As long as I'm like, if 00:40:39.550 --> 00:40:41.969 I've got my other fingers, like I don't, you 00:40:41.969 --> 00:40:44.369 know, poke anything around my other fingers. 00:40:45.650 --> 00:40:51.590 Yeah. Woodwork King says, I've always used my 00:40:51.590 --> 00:40:57.409 finger. It must be a North Carolina thing. Yeah. 00:40:59.190 --> 00:41:05.400 We're a different breed. Will. I'm not from North 00:41:05.400 --> 00:41:07.780 Carolina, but my family's from South Carolina, 00:41:07.920 --> 00:41:13.239 one of the Carolinas. I grew up in South Carolina, 00:41:13.840 --> 00:41:18.860 lived there until... Well, I had a brief stint 00:41:18.860 --> 00:41:22.480 in North Carolina, but I lived in South Carolina 00:41:22.480 --> 00:41:28.500 at least until I was 21. Yeah, I was just talking 00:41:28.500 --> 00:41:31.400 with one of our sales guys today about North 00:41:31.400 --> 00:41:34.519 Carolina. It's a great place to live. He was 00:41:34.519 --> 00:41:36.239 talking about the economy. I was just talking 00:41:36.239 --> 00:41:38.119 in general because we have the beach and we have 00:41:38.119 --> 00:41:40.099 the mountains and we have the cities. We have 00:41:40.099 --> 00:41:47.300 the whole thing. I like it here. You know who 00:41:47.300 --> 00:41:54.300 they're talking about? No. Ted Cook using his 00:41:54.300 --> 00:41:58.159 fingers on capacitors. No, I wouldn't do that. 00:41:59.300 --> 00:42:02.599 I've been shocked by them. I discharge those 00:42:02.599 --> 00:42:06.559 things every time I try to. I know I do it so 00:42:06.559 --> 00:42:08.559 much, I might make a mistake once in a while, 00:42:08.579 --> 00:42:11.780 but I try to discharge those things with something 00:42:11.780 --> 00:42:13.940 because I've been shocked by them and it hurts. 00:42:14.420 --> 00:42:18.320 I mean, they can hold a lot of voltage. Yeah, 00:42:18.440 --> 00:42:21.920 I've always done that too. I've never touched 00:42:21.920 --> 00:42:23.679 one with my finger and I haven't been shocked 00:42:23.679 --> 00:42:25.599 by one yet, but I don't do a lot of service calls. 00:42:25.900 --> 00:42:30.910 So I mean, I could just have luck so far. Well, 00:42:30.910 --> 00:42:34.949 my experience is if there's something wrong like 00:42:34.949 --> 00:42:38.389 Maybe a wire is not connected on the compressor 00:42:38.389 --> 00:42:41.889 or something in that capacitor cannot discharge 00:42:41.889 --> 00:42:45.469 like it's supposed to That's when it holds a 00:42:45.469 --> 00:42:47.489 charge and you don't know when that's going to 00:42:47.489 --> 00:42:50.289 be the case unless you go to the compressor first 00:42:50.289 --> 00:42:53.170 And normally we're going to the capacitor first 00:42:53.170 --> 00:42:57.750 so you don't know it Yeah You gotta be careful 00:43:01.840 --> 00:43:05.219 So are you taking apprentices because if I could 00:43:05.219 --> 00:43:07.719 just come shadow you for a few months Maybe I'll 00:43:07.719 --> 00:43:09.900 learn learn some good service stuff rather than 00:43:09.900 --> 00:43:12.579 just watching your videos get my hands on it, 00:43:12.579 --> 00:43:17.099 you know, I Would enjoy having an apprentice 00:43:17.099 --> 00:43:24.340 but My schedule is just kind of crazy. Um, it 00:43:24.340 --> 00:43:26.440 would be hard to do that. It would be really 00:43:26.440 --> 00:43:32.599 hard To find someone else I do put everything 00:43:32.599 --> 00:43:34.980 on YouTube, though. You can watch everything 00:43:34.980 --> 00:43:38.519 I do. I record. I could be a I could be a co 00:43:38.519 --> 00:43:41.260 -star of your your content. You know, I could 00:43:41.260 --> 00:43:46.300 even be your cameraman. Oh, I think you would 00:43:46.300 --> 00:43:51.780 get tired of me. Well, fair exchange for some 00:43:51.780 --> 00:43:55.360 knowledge. It would be fun. I'll put it that 00:43:55.360 --> 00:43:59.539 way. It would be fun. Let me see, what time are 00:43:59.539 --> 00:44:04.119 we getting to? Have you had time to eat yet? 00:44:05.360 --> 00:44:09.019 Yes. You have had time to eat. And shower because 00:44:09.019 --> 00:44:12.820 my hair is still wet. Okay, well at least one 00:44:12.820 --> 00:44:18.380 of us is clean. Well, I'm probably going to wrap 00:44:18.380 --> 00:44:20.300 it up. I just wanted to bring you on and talk 00:44:20.300 --> 00:44:24.690 and just talk shop and... touch on the subject 00:44:24.690 --> 00:44:28.170 of bringing women into the trades. I think it's 00:44:28.170 --> 00:44:29.630 a great thing that you're doing, putting your 00:44:29.630 --> 00:44:35.670 content out there. More power to you. Thank you. 00:44:35.710 --> 00:44:39.349 Thanks for having me. Oh, no trouble. Stick around 00:44:39.349 --> 00:44:42.909 when this goes off. I'm going to go ahead and 00:44:42.909 --> 00:44:44.989 sign off and tell everybody thank you for tuning 00:44:44.989 --> 00:44:48.449 in. Find us on Instagram. There's a scroll on 00:44:48.449 --> 00:44:51.869 the bottom if you want to find Rachel at HVAC 00:44:51.869 --> 00:44:56.269 install her. Thanks guys. Thank you.