WEBVTT 00:00:08.900 --> 00:00:12.539 All right, good morning and welcome to Good News 00:00:12.539 --> 00:00:14.400 York sponsored by ads on the go get ads on the 00:00:14.400 --> 00:00:18.920 go .com Matt is not with us today He is out purchasing 00:00:18.920 --> 00:00:21.039 different ant farms. He's into ant farms now. 00:00:21.039 --> 00:00:23.879 It's very strange But he's a strange man and 00:00:23.879 --> 00:00:26.379 I love him for it, but I'm not alone. You're 00:00:26.379 --> 00:00:28.239 not alone We're here with a very special guest 00:00:28.239 --> 00:00:30.879 dare. I say a friend He is a friend of mine a 00:00:30.879 --> 00:00:32.460 friend of growth mode content a friend of Good 00:00:32.460 --> 00:00:35.460 News York He has a great podcast with us called 00:00:35.460 --> 00:00:39.679 operations excellence Mr. Mark O'Donnell. Thank 00:00:39.679 --> 00:00:41.340 you. Thank you, Mike. And I should say not only 00:00:41.340 --> 00:00:43.299 a podcast called Operations Excellence, that 00:00:43.299 --> 00:00:45.799 is the name of your company. That is correct. 00:00:46.219 --> 00:00:49.299 And for those, I mean, look, we, you and I, we 00:00:49.299 --> 00:00:53.100 go way back now. Obviously, I know what you do. 00:00:53.340 --> 00:00:55.579 Matt knows what you do. But for some of those 00:00:55.579 --> 00:00:58.140 that are listening or watching that haven't had 00:00:58.140 --> 00:01:00.600 the pleasure to meet you yet. Explain a little 00:01:00.600 --> 00:01:02.880 bit about yourself and in operations excellence. 00:01:03.119 --> 00:01:05.379 So I'm gonna take that in reverse I'll talk about 00:01:05.379 --> 00:01:07.120 operations excellence a little bit and what I 00:01:07.120 --> 00:01:09.340 do now with operations excellence And then I'll 00:01:09.340 --> 00:01:11.359 maybe still want me to give you a little love 00:01:11.359 --> 00:01:15.019 that quick background on me So operations excellence 00:01:15.019 --> 00:01:17.159 people ask what I do I try to stay away from 00:01:17.159 --> 00:01:19.900 the term business consultant because most people 00:01:19.900 --> 00:01:22.040 when they hear that like reach for their wallet 00:01:22.040 --> 00:01:26.069 to hang on to it to make sure car salesman or 00:01:26.069 --> 00:01:29.269 something right it's got some some negative connotation. 00:01:29.810 --> 00:01:33.950 What I really do is I work with business owners 00:01:33.950 --> 00:01:38.769 business leaders to help them achieve the goals 00:01:38.769 --> 00:01:41.790 that they desire okay and how do we do that you 00:01:41.790 --> 00:01:44.390 know the tagline I use is turning obstacles into 00:01:44.390 --> 00:01:46.950 assets right there's things that are stopping 00:01:46.950 --> 00:01:50.090 you. for achieving the results that you desire, 00:01:50.489 --> 00:01:53.250 and whether that's individually or for an organization, 00:01:53.590 --> 00:01:57.250 right? So how do I do that? Do that through one 00:01:57.250 --> 00:02:01.230 -on -one coaching, in some cases? I'm a certified 00:02:01.230 --> 00:02:04.170 business coach, and really the whole method that 00:02:04.170 --> 00:02:06.530 we use there is really reverts back to what's 00:02:06.530 --> 00:02:10.229 known as the Socratic method, which is answering 00:02:10.229 --> 00:02:13.509 an answer with another question, and continuing 00:02:13.509 --> 00:02:16.789 to question and peeling the onion. and we call 00:02:16.789 --> 00:02:19.729 it getting the top spinning, right, to help the 00:02:19.729 --> 00:02:23.490 client really get to a different level of understanding 00:02:23.490 --> 00:02:28.449 and hopefully to help them kind of turn the issue 00:02:28.449 --> 00:02:31.409 they're looking at more 360 so they can come 00:02:31.409 --> 00:02:33.849 at it from different angles and come to a better 00:02:33.849 --> 00:02:37.090 answer and then help them drive to the results 00:02:37.090 --> 00:02:41.949 to overcoming that. We also do leadership development. 00:02:42.500 --> 00:02:45.860 team building, I do sales development, strategic 00:02:45.860 --> 00:02:49.199 planning, it really boils down to if somebody 00:02:49.199 --> 00:02:52.319 is struggling with one of three things, and in 00:02:52.319 --> 00:02:54.539 many cases it is one of these three things, which 00:02:54.539 --> 00:02:57.400 is people, process, and strategy, right, with 00:02:57.400 --> 00:03:00.699 an organization. And, you know, it's funny because 00:03:00.699 --> 00:03:02.860 if you would have asked me when I started my 00:03:02.860 --> 00:03:05.840 business who my clients would have been, I would 00:03:05.840 --> 00:03:09.199 have guessed. Probably mostly manufacturers because 00:03:09.199 --> 00:03:11.699 that was you know how I spent most of my adult 00:03:11.699 --> 00:03:15.120 life was in manufacturing type companies I do 00:03:15.120 --> 00:03:16.960 have some manufacturing clients, but they are 00:03:16.960 --> 00:03:19.919 not the majority of my business clients right 00:03:19.919 --> 00:03:25.020 now But you think about it Any organization it 00:03:25.020 --> 00:03:27.319 still comes down to people processing strategy, 00:03:27.319 --> 00:03:29.199 and that's true if it's for profit or not for 00:03:29.199 --> 00:03:32.939 profit right I have some not -for -profit clients 00:03:32.939 --> 00:03:36.080 now as well really helping them predominantly 00:03:36.080 --> 00:03:39.379 with strategy. And it's interesting because they 00:03:39.379 --> 00:03:42.719 understand the need for a strategic plan and 00:03:42.719 --> 00:03:45.800 a lot of them in some cases haven't been exposed 00:03:45.800 --> 00:03:49.879 to really the methodology that helps you not 00:03:49.879 --> 00:03:53.240 only establish a really solid strategic plan 00:03:53.240 --> 00:03:58.219 but helps you implement that plan and really 00:03:58.219 --> 00:04:00.479 drive to the results that you're trying to get 00:04:00.479 --> 00:04:03.719 to. That's fantastic. So that's what I do. Yeah, 00:04:03.780 --> 00:04:08.400 well and you do it so well You know even in the 00:04:08.400 --> 00:04:10.939 way that you speak on your on your podcast, but 00:04:10.939 --> 00:04:12.460 also in the way that you speak when we just have 00:04:12.460 --> 00:04:17.519 regular conversations You're just so I don't 00:04:17.519 --> 00:04:19.699 know what the word I'm looking for but it's just 00:04:19.699 --> 00:04:22.740 You're very thought -provoking You think about 00:04:22.740 --> 00:04:25.879 the little bit, you know the little details And 00:04:25.879 --> 00:04:28.459 you really what strikes me about you the most 00:04:28.459 --> 00:04:31.110 is you can tell that this is something that you 00:04:31.110 --> 00:04:34.610 just don't do as a career now. It's something 00:04:34.610 --> 00:04:37.569 you're passionate about. Where did you find that 00:04:37.569 --> 00:04:41.949 passion? Because you retired. You said you were 00:04:41.949 --> 00:04:43.550 working in manufacturing. Well, not exactly. 00:04:44.149 --> 00:04:46.709 We'll get to that in a minute. Talk about that. 00:04:46.949 --> 00:04:50.189 How did you go from retiring and then getting 00:04:50.189 --> 00:04:53.850 into the business consulting? So you asked me 00:04:53.850 --> 00:04:56.720 a couple things, and I'll answer. how I got there 00:04:56.720 --> 00:04:59.720 and what happened, but also about the passion, 00:05:00.160 --> 00:05:04.160 and I'll try to address that as well. So I was 00:05:04.160 --> 00:05:07.139 general manager for a local company, which is 00:05:07.139 --> 00:05:10.079 owned by a company based in the Midwest, a bigger 00:05:10.079 --> 00:05:14.180 corporation, and was general manager there for 00:05:14.180 --> 00:05:16.899 four and a half, I guess almost five years, and 00:05:16.899 --> 00:05:20.199 they decided in the summer, July of 2021, that 00:05:20.199 --> 00:05:21.899 they didn't need the general manager position 00:05:21.899 --> 00:05:25.430 in Syracuse anymore. So I was downsized. Here's 00:05:25.430 --> 00:05:28.810 your package. Thanks for the memories So when 00:05:28.810 --> 00:05:31.110 I came home, of course, my wife was like, oh 00:05:31.110 --> 00:05:32.790 my god, what are we gonna do? And I showed her 00:05:32.790 --> 00:05:34.569 the package and she said oh, well, what are you 00:05:34.569 --> 00:05:37.430 gonna do? So I'm gonna go play golf and figure 00:05:37.430 --> 00:05:39.850 out what I want to do Yeah, right says, you know, 00:05:39.910 --> 00:05:43.290 they gave me a decent package and and frankly 00:05:43.290 --> 00:05:45.930 at that point and again, I won't mention the 00:05:45.930 --> 00:05:52.620 company it's irrelevant but I never I always 00:05:52.620 --> 00:05:55.399 enjoyed what I did as far as the day -to -day, 00:05:55.720 --> 00:05:59.819 right, and the people, and we were a manufacturing 00:05:59.819 --> 00:06:01.779 company amongst other things. We, you know, we 00:06:01.779 --> 00:06:04.860 had a kind of a project -based business, and 00:06:04.860 --> 00:06:07.279 it was a lot of fun. I had a chance to travel 00:06:07.279 --> 00:06:11.540 the world, went to Vietnam, and spent, you know, 00:06:11.699 --> 00:06:14.220 off and on for almost five years going back and 00:06:14.220 --> 00:06:16.560 forth to Vietnam and developing relationships 00:06:16.560 --> 00:06:21.259 with suppliers there, and that was incredibly... 00:06:22.040 --> 00:06:25.279 gratifying and just a real growth experience 00:06:25.279 --> 00:06:27.259 for me you know so so a lot of great experiences 00:06:27.259 --> 00:06:31.100 but anyways so I'm downsized and what do I want 00:06:31.100 --> 00:06:33.980 to do so I had always thought you know my background 00:06:33.980 --> 00:06:36.259 I have an undergraduate degree in industrial 00:06:36.259 --> 00:06:39.800 engineering from Syracuse University go orange 00:06:39.800 --> 00:06:42.819 and went back to school I got promoted in my 00:06:42.819 --> 00:06:45.540 early 30s and this is this is something that 00:06:45.540 --> 00:06:47.779 I take with me in my business now and I tell 00:06:47.779 --> 00:06:50.759 the story of This is what happens at a lot of 00:06:50.759 --> 00:06:52.699 businesses, right? I mean, I was identified as 00:06:52.699 --> 00:06:55.980 a high performer in my early 30s and was promoted 00:06:55.980 --> 00:06:58.759 literally on a Friday, was an engineer, and on 00:06:58.759 --> 00:07:01.620 Monday, I'm an engineering manager. Wow. Right? 00:07:01.759 --> 00:07:03.720 And now they had talked to me about it. Sure. 00:07:03.920 --> 00:07:05.939 Offered the job and all that. But so what training 00:07:05.939 --> 00:07:08.680 did I get? Well, they gave me a little training, 00:07:08.720 --> 00:07:12.600 if you will, on HR policies, right? And how to 00:07:12.600 --> 00:07:15.120 do reviews and, you know, a handshake and good 00:07:15.120 --> 00:07:20.000 luck. And the reality is... being a worker and 00:07:20.000 --> 00:07:23.500 being a leader, it's two different skill sets. 00:07:24.040 --> 00:07:25.560 A hundred percent. Right. And what happened, 00:07:25.899 --> 00:07:28.720 what I described, you know, basically is what 00:07:28.720 --> 00:07:31.120 happens even today still in a lot of companies. 00:07:31.620 --> 00:07:34.399 High performers get identified. They get promoted 00:07:34.399 --> 00:07:36.800 into management positions and they may or may 00:07:36.800 --> 00:07:41.560 not succeed if they figure it out or if they've 00:07:41.560 --> 00:07:44.660 developed management leadership skills of their 00:07:44.660 --> 00:07:47.670 own on their own journey. But a lot of companies 00:07:47.670 --> 00:07:50.149 just still don't understand. More companies now 00:07:50.149 --> 00:07:53.589 are, by the way, but some still don't. It's totally 00:07:53.589 --> 00:07:55.589 different. Just because somebody is good at doing 00:07:55.589 --> 00:07:56.870 doesn't mean they're going to be good at leading. 00:07:57.370 --> 00:08:01.529 100%. Simply put. So anyways, and by the way, 00:08:01.550 --> 00:08:04.569 in my 30s, I did go back to school part -time 00:08:04.569 --> 00:08:07.629 while I was working and got my MBA from a morning 00:08:07.629 --> 00:08:11.529 college. Another great experience. Go Dolphins. 00:08:12.550 --> 00:08:14.769 So two of the local colleges. Nice. Yeah. Love 00:08:14.769 --> 00:08:18.050 it. Finished my degree, by the way, I took what 00:08:18.050 --> 00:08:22.269 was called the study abroad option at the end 00:08:22.269 --> 00:08:25.889 of the program and actually went to Poland for 00:08:25.889 --> 00:08:28.490 two weeks to finish my degree, where we actually 00:08:28.490 --> 00:08:31.430 did some coursework with a professor at the University 00:08:31.430 --> 00:08:34.169 of Warsaw and got to tour around the country. 00:08:34.289 --> 00:08:36.529 It was fascinating. That was 2003, which was 00:08:36.529 --> 00:08:41.370 only, what, maybe 10, 15 years after the fall 00:08:41.370 --> 00:08:44.429 of the... of the iron curtain. Yeah. So that 00:08:44.429 --> 00:08:47.230 was really fascinating time. So so anyways, I 00:08:47.230 --> 00:08:50.129 had thought about years back, even as a as an 00:08:50.129 --> 00:08:53.250 engineer and then a young manager, the thought 00:08:53.250 --> 00:08:55.570 had crossed my mind multiple times about consulting, 00:08:55.669 --> 00:08:57.889 starting my own gig. Right. And I talked to a 00:08:57.889 --> 00:08:59.929 few people off and on different points in my 00:08:59.929 --> 00:09:03.230 career. Just never pursued it. So anyways, July 00:09:03.230 --> 00:09:07.789 of 21, here I am. I don't have a job. I'm in 00:09:07.789 --> 00:09:12.330 my. What mid to late 50s? I guess later 50s at 00:09:12.330 --> 00:09:16.029 that point. What do I want to do? Well, I wasn't 00:09:16.029 --> 00:09:19.850 ready to retire. And my wife is younger than 00:09:19.850 --> 00:09:22.049 I, so I'm thinking, well, I probably want to 00:09:22.049 --> 00:09:25.950 and need to keep working for a while. And so 00:09:25.950 --> 00:09:27.710 I thought about the consulting thing. And then 00:09:27.710 --> 00:09:29.809 the engineer in me said, OK, let's do our homework. 00:09:30.190 --> 00:09:32.330 So I started picking some people's brains, a 00:09:32.330 --> 00:09:35.789 few people that had made the transition from 00:09:35.789 --> 00:09:39.870 corporate to doing their own gig as a consultant. 00:09:40.620 --> 00:09:42.679 I heard some great things and a couple of the 00:09:42.679 --> 00:09:46.600 really key things I took away was, number one, 00:09:47.440 --> 00:09:50.799 figure out what you love to do. What really got 00:09:50.799 --> 00:09:53.639 your juices flowing during your career. Focus 00:09:53.639 --> 00:09:56.440 on that and you'll not only be successful, but 00:09:56.440 --> 00:10:00.320 you'll be happy. Absolutely. Right. And that's 00:10:00.320 --> 00:10:03.159 one of the other key thing was that I heard was 00:10:03.159 --> 00:10:06.159 get connected with a network. And there's a lot 00:10:06.159 --> 00:10:10.090 of reasons for that. Right. OK. So. I took some 00:10:10.090 --> 00:10:12.350 time, I really took some time and thought about, 00:10:12.389 --> 00:10:15.470 what in my career was I happiest? What made me 00:10:15.470 --> 00:10:17.690 happy? What did I love to do? You know, when 00:10:17.690 --> 00:10:21.250 I felt really energized, what was I doing? So 00:10:21.250 --> 00:10:23.289 I boiled it down to two simple things, right? 00:10:23.289 --> 00:10:25.629 The engineer in me, and once, you know, when 00:10:25.629 --> 00:10:28.649 they train you and teach you to think like an 00:10:28.649 --> 00:10:32.090 engineer, you don't unlearn that. Right. Even 00:10:32.090 --> 00:10:34.129 though I haven't practiced as an engineer in 00:10:34.129 --> 00:10:36.870 probably, I don't know, 25 plus years, I still 00:10:36.870 --> 00:10:41.190 think that way. So I love solving problems. I 00:10:41.190 --> 00:10:43.470 love figuring stuff out. That's an engineer. 00:10:43.789 --> 00:10:47.509 Check that box. The other thing was I've had 00:10:47.509 --> 00:10:51.470 multiple opportunities, even as a young leader, 00:10:51.590 --> 00:10:55.490 a young manager, right through my years in executive 00:10:55.490 --> 00:10:59.629 roles, I've had the opportunity to mentor other 00:10:59.629 --> 00:11:03.509 people. And that was incredibly, incredibly fulfilling. 00:11:04.169 --> 00:11:06.850 To see the light bulb go on for somebody else 00:11:06.850 --> 00:11:09.639 and to see them take the next step or the next 00:11:09.639 --> 00:11:12.840 steps in their professional life and not only 00:11:12.840 --> 00:11:17.879 their career, but to see their life change. It's 00:11:17.879 --> 00:11:20.299 got to be rewarding. It's so cool. I mean, and 00:11:20.299 --> 00:11:23.740 you realize, look, like, I didn't do that. But 00:11:23.740 --> 00:11:26.720 if I was a conduit and assisted in that in some 00:11:26.720 --> 00:11:30.159 small way, wow. Especially if you if you help 00:11:30.159 --> 00:11:33.000 them avoid some of the pitfalls you went into. 00:11:33.539 --> 00:11:36.879 That alone is like. Listen, I'm I'm I'm the ghost 00:11:36.879 --> 00:11:39.220 of Christmas future. Yeah, listen to me and that's 00:11:39.220 --> 00:11:41.600 a big thing, right? but I you know in touring 00:11:41.600 --> 00:11:46.399 and and and You know now and in coaching and 00:11:46.399 --> 00:11:48.600 in helping people develop and some whether it's 00:11:48.600 --> 00:11:51.840 a newly minted manager or somebody who's aspiring 00:11:51.840 --> 00:11:54.750 to be a manager or even somebody who's new to 00:11:54.750 --> 00:11:56.629 an executive role, you know, anywhere on that, 00:11:56.669 --> 00:11:58.730 or somebody that's been in an executive role 00:11:58.730 --> 00:12:01.129 and desires to have some coaching, because we 00:12:01.129 --> 00:12:03.850 can all benefit from it, right? But one of the 00:12:03.850 --> 00:12:06.129 big things that I really bring to the table, 00:12:06.129 --> 00:12:10.269 and I did when I was mentoring, is really being 00:12:10.269 --> 00:12:12.809 a positive voice and a positive reinforcement, 00:12:13.129 --> 00:12:16.490 you know, because what holds us back the most 00:12:16.490 --> 00:12:21.889 is us, is our own self -doubts. And I talk a 00:12:21.889 --> 00:12:24.950 lot in my coaching about, I call it the formula. 00:12:25.850 --> 00:12:28.750 And now people, if I show a slide or I write 00:12:28.750 --> 00:12:31.509 it out for them, of course, people who are not 00:12:31.509 --> 00:12:33.289 technical, their eyes start spinning in different 00:12:33.289 --> 00:12:36.169 directions. But once you explain it, and it's 00:12:36.169 --> 00:12:39.870 very simple, how do you get improved results, 00:12:39.970 --> 00:12:42.049 whether that's personally, professionally, or 00:12:42.049 --> 00:12:45.470 organizationally? Well, you have to have positive 00:12:45.470 --> 00:12:48.950 behavior change. Well, how do you get positive 00:12:48.950 --> 00:12:51.909 behavior change? Well, you typically have to 00:12:51.909 --> 00:12:54.350 have some new skills and some new knowledge, 00:12:54.549 --> 00:12:56.509 which people would probably say, yeah, that makes 00:12:56.509 --> 00:12:59.710 total sense. But the secret sauce, I like to 00:12:59.710 --> 00:13:02.309 call it, that goes with that, that people don't 00:13:02.309 --> 00:13:07.250 always associate with this, is attitude. Right? 00:13:07.529 --> 00:13:12.909 So you take that positive attitude and that growing 00:13:12.909 --> 00:13:15.370 positive attitude, couple that with new skills 00:13:15.370 --> 00:13:18.269 and knowledge that you're honing. and continually 00:13:18.269 --> 00:13:20.409 learning better how to use. Think of somebody 00:13:20.409 --> 00:13:23.649 who's trained as a carpenter or in some trade, 00:13:23.690 --> 00:13:25.990 right? They got a set of tools and at the beginning, 00:13:25.990 --> 00:13:27.889 they kind of know how to use them because they've 00:13:27.889 --> 00:13:30.029 gone through the training, but 20 years later, 00:13:30.029 --> 00:13:32.129 they really know how to use them because they're 00:13:32.129 --> 00:13:34.570 doing it. They're doing it, exactly. So it's 00:13:34.570 --> 00:13:36.470 the same thing, but that secret sauce of the 00:13:36.470 --> 00:13:38.889 attitude, and that is a huge role that I play 00:13:38.889 --> 00:13:42.330 because I'm kind of that voice, you know, kind 00:13:42.330 --> 00:13:44.950 of the Jiminy Cricket in a positive way that 00:13:44.950 --> 00:13:48.230 says, yeah, you can do this. And then once they 00:13:48.230 --> 00:13:51.230 start, you know, little steps, right, and you 00:13:51.230 --> 00:13:54.289 help them walk through achieving some small goals, 00:13:54.769 --> 00:13:57.350 now it creates what we call that internal engine. 00:13:57.590 --> 00:14:00.429 And it's this self -fueling, self -feeding engine 00:14:00.429 --> 00:14:03.830 that everybody, this is kind of human nature, 00:14:04.769 --> 00:14:07.590 once I'm introduced to goal achievement and I 00:14:07.590 --> 00:14:10.870 get a little taste of achieving some goals, now 00:14:10.870 --> 00:14:13.269 you want more. I want more because it feels good. 00:14:13.649 --> 00:14:16.850 Like I set this goal, I went and did it. I can 00:14:16.850 --> 00:14:20.590 do that. Look at that. Wow. And then, you know, 00:14:20.690 --> 00:14:22.529 it takes it another step and another step. So 00:14:22.529 --> 00:14:25.769 that's that positive attitude. And that is a 00:14:25.769 --> 00:14:30.190 huge part that I play because, you know, anybody, 00:14:30.450 --> 00:14:33.309 even without my background and my experience, 00:14:34.389 --> 00:14:37.450 almost anybody could probably introduce many 00:14:37.450 --> 00:14:41.169 of the skills, skill sets and knowledge that 00:14:41.169 --> 00:14:44.389 I do, whether it's in an individual program or 00:14:44.389 --> 00:14:48.889 in group programs. But that attitude, and then 00:14:48.889 --> 00:14:52.009 you mentioned it too, they're getting the 35 00:14:52.009 --> 00:14:54.809 plus years of my experience, and you're absolutely 00:14:54.809 --> 00:14:58.690 right. Some of the most important lessons I've 00:14:58.690 --> 00:15:00.909 learned were not from successes. They were from 00:15:00.909 --> 00:15:03.129 complete failures and falling on my face. That's 00:15:03.129 --> 00:15:05.710 become cliche with social media, but it is so 00:15:05.710 --> 00:15:08.730 damn true. That's just real life. It is completely 00:15:08.730 --> 00:15:10.669 real life. But here's the difference is, right? 00:15:11.230 --> 00:15:14.570 Some people are unwilling to share that because 00:15:14.570 --> 00:15:16.549 they haven't gotten comfortable in their own 00:15:16.549 --> 00:15:18.210 skin with the fact that they fail. You know, 00:15:18.289 --> 00:15:20.990 one of the things I talk about in leadership 00:15:20.990 --> 00:15:23.190 development is, and we use this example of Abraham 00:15:23.190 --> 00:15:26.250 Lincoln, and most people don't realize Lincoln 00:15:26.250 --> 00:15:28.610 failed at pretty much everything he touched. 00:15:28.870 --> 00:15:32.549 His story is amazing. Everything. And yet he 00:15:32.549 --> 00:15:35.769 learned from it and moved on every time. He learned 00:15:35.769 --> 00:15:38.840 from it and moved on. And the point is, If you 00:15:38.840 --> 00:15:41.419 are going to achieve anything in life, and I'm 00:15:41.419 --> 00:15:45.139 not just talking, you know, become the CEO and 00:15:45.139 --> 00:15:48.059 have a multi -million dollar home and a Ferrari 00:15:48.059 --> 00:15:49.980 in the driveway, whatever success, and that's 00:15:49.980 --> 00:15:52.899 the other thing. As an individual, you get to 00:15:52.899 --> 00:15:56.460 decide what success looks like for you. Not what 00:15:56.460 --> 00:15:59.019 society thinks or your brother thinks or your 00:15:59.019 --> 00:16:02.240 wife thinks or your boss thinks. It's what does 00:16:02.240 --> 00:16:05.299 success look like for you? And that really is 00:16:05.299 --> 00:16:07.279 what's my life's purpose. What are my dreams 00:16:07.279 --> 00:16:10.820 and aspirations? What are my values? That those 00:16:10.820 --> 00:16:12.759 things become the North Star when I define my 00:16:12.759 --> 00:16:17.000 goals. Oh, I love that. Right. And so it's just 00:16:17.000 --> 00:16:21.580 it is so cool to, you know, I was out. I told 00:16:21.580 --> 00:16:23.340 you before we started the podcast this morning, 00:16:23.360 --> 00:16:25.220 I just got back Sunday from Southern California. 00:16:25.220 --> 00:16:28.100 Yeah. And one of my bigger clients is in Southern 00:16:28.100 --> 00:16:30.039 California. I had a chance to talk quite a bit 00:16:30.039 --> 00:16:33.679 with him and stuff he's going on. But. And we're 00:16:33.679 --> 00:16:35.980 joking about, you know, he's got, I don't know, 00:16:36.240 --> 00:16:40.580 four or 450 employees in his company. I've met 00:16:40.580 --> 00:16:43.820 and worked with and know personally like over 00:16:43.820 --> 00:16:47.100 a hundred of them. And it's just, you know, even 00:16:47.100 --> 00:16:49.080 hear him say, you know, and yeah, does it feed 00:16:49.080 --> 00:16:52.320 my ego? Yeah, I'm human. But it's very gratifying 00:16:52.320 --> 00:16:56.899 in a humbling way to hear from his mouth what 00:16:56.899 --> 00:17:01.419 his people say about me. and how they feel I've 00:17:01.419 --> 00:17:04.740 helped them. And yeah, is that a great sales 00:17:04.740 --> 00:17:07.740 marketing tool? Well, yeah, but on a human level, 00:17:08.200 --> 00:17:10.420 that's what gets me up in the morning. That's 00:17:10.420 --> 00:17:12.759 amazing. That's why I love what I do, because 00:17:12.759 --> 00:17:15.680 you see the light bulb go on. You see somebody's 00:17:15.680 --> 00:17:18.440 life change. And you see them, I call it the 00:17:18.440 --> 00:17:21.480 aha moment. I had a coaching call yesterday afternoon 00:17:21.480 --> 00:17:24.220 with one of the folks from Southern California. 00:17:24.279 --> 00:17:28.359 And he's a regional manager. Very very bright 00:17:28.359 --> 00:17:31.460 young man very successful, and he's working through 00:17:31.460 --> 00:17:34.420 some things and as we're kicking stuff back and 00:17:34.420 --> 00:17:40.259 forth he's But you know he by the time in a in 00:17:40.259 --> 00:17:43.480 a 40 -minute conversation You know he walked 00:17:43.480 --> 00:17:48.140 away with some Good tidbits for him and again. 00:17:48.140 --> 00:17:50.839 What did it really do you know was I was I the 00:17:50.839 --> 00:17:53.880 answer guy? No, you know I don't purport to be 00:17:53.880 --> 00:17:56.599 the answer man, but through that back and forth 00:17:56.829 --> 00:17:59.509 he came to two or three nuggets that are gonna 00:17:59.509 --> 00:18:01.670 help him address some things he's dealing with 00:18:01.670 --> 00:18:04.529 right now from a different perspective. I was 00:18:04.529 --> 00:18:06.529 just gonna say, you're giving perspective. That's 00:18:06.529 --> 00:18:08.470 what you're doing. And a sounding board in a 00:18:08.470 --> 00:18:14.650 lot of ways. You know, it's funny. Yeah, my buddy 00:18:14.650 --> 00:18:19.509 out in California that runs that company, he 00:18:19.509 --> 00:18:23.789 says, yeah, you're my professional, you're my 00:18:23.789 --> 00:18:27.349 business therapist. And I laugh. It's very similar. 00:18:27.609 --> 00:18:33.430 And I get it, because there's a value to that. 00:18:33.569 --> 00:18:36.269 Because having sat on that side of the desk for 00:18:36.269 --> 00:18:41.150 so long, there's a lot of things that you can't 00:18:41.150 --> 00:18:45.930 talk about in detail in the building. You just 00:18:45.930 --> 00:18:48.170 can't for multiple different reasons, whether 00:18:48.170 --> 00:18:51.849 it involves personnel issues or there is just 00:18:51.849 --> 00:18:56.140 something that might be timing. you know because 00:18:56.140 --> 00:18:58.119 you know if you're in the middle of an acquisition 00:18:58.119 --> 00:19:01.619 or a merger those things yeah yeah right for 00:19:01.619 --> 00:19:04.440 obvious reasons and there's a lot of things that 00:19:04.440 --> 00:19:07.720 go on but anyways to have somebody who you can 00:19:07.720 --> 00:19:10.000 talk to about anything who you know and trust 00:19:10.000 --> 00:19:12.019 you know it's going to stay with them those details 00:19:12.019 --> 00:19:14.940 are going to go to the grave right um there's 00:19:14.940 --> 00:19:18.200 a huge value in that because sometimes just getting 00:19:18.200 --> 00:19:21.079 stuff off our chest it's like a it's like a release 00:19:21.079 --> 00:19:23.609 valve in the pressure cooker you know Yeah, I 00:19:23.609 --> 00:19:26.529 remember before I went into therapy, I just remember 00:19:26.529 --> 00:19:29.049 thinking the first time going and saying to myself, 00:19:30.289 --> 00:19:32.049 you know, I'm going through this. I'm going through 00:19:32.049 --> 00:19:34.190 that. I feel like this. How is talking about 00:19:34.190 --> 00:19:35.990 it going to do anything? I don't need to talk 00:19:35.990 --> 00:19:38.230 about it. I just need to feel better. Yeah. Well, 00:19:38.289 --> 00:19:40.990 guess what? After the first session, a few hours 00:19:40.990 --> 00:19:42.470 later, I'm like, hey, you know, I feel pretty 00:19:42.470 --> 00:19:45.089 good. Yeah, you felt better. There's the proof. 00:19:45.609 --> 00:19:48.670 Right, right. Man, you said so much there. I 00:19:48.670 --> 00:19:50.970 have so many thoughts going through it. I want 00:19:50.970 --> 00:19:52.980 to circle back real quick to when you said you 00:19:52.980 --> 00:19:55.099 know, you didn't learn anything from, not that 00:19:55.099 --> 00:19:56.599 you don't learn anything from successes, but 00:19:56.599 --> 00:19:58.720 you learn more from failures. And again, I know 00:19:58.720 --> 00:20:00.960 that's kind of a cliche thing maybe these days, 00:20:01.299 --> 00:20:02.880 but if you think about it, because you and I 00:20:02.880 --> 00:20:05.339 always, we love golf and we talk about it, you're 00:20:05.339 --> 00:20:07.259 talking about, it doesn't just translate to being 00:20:07.259 --> 00:20:09.180 the CEO and this and that, it's in everything. 00:20:09.599 --> 00:20:12.000 Like think back to how many bad golf shots you've 00:20:12.000 --> 00:20:13.619 had and how many, did you learn anything after 00:20:13.619 --> 00:20:15.880 you hit a good one? You're like, no, that's great. 00:20:16.180 --> 00:20:18.539 Look at that. You learn when you're like, why 00:20:18.539 --> 00:20:21.680 did I just duff it? Oh, you know what? I wasn't 00:20:21.680 --> 00:20:24.960 addressing the ball correctly. My foot was in 00:20:24.960 --> 00:20:28.440 the wrong position. Whatever it is. So it really 00:20:28.440 --> 00:20:33.200 does translate. Well, I would say that's very 00:20:33.200 --> 00:20:35.619 true, the analogy you use about golf. And one 00:20:35.619 --> 00:20:38.299 of the reasons I love golf is it is very much 00:20:38.299 --> 00:20:40.740 like life. But we'll get back to that. Sure. 00:20:41.119 --> 00:20:45.640 What I wanted to stress is business. Like all 00:20:45.640 --> 00:20:48.180 of life is about relationships. Oh, right. It's 00:20:48.180 --> 00:20:52.319 about human relationships, right and and so as 00:20:52.319 --> 00:20:55.359 I learn these things I'm not just taking them 00:20:55.359 --> 00:20:57.720 into the workplace to become a better leader 00:20:57.720 --> 00:21:00.980 Hopefully when I go home, I'm a better spouse 00:21:00.980 --> 00:21:05.119 or or significant other or parent or sibling 00:21:05.119 --> 00:21:09.400 or son or friend Right because I am better able 00:21:09.400 --> 00:21:12.119 to connect. I become a better listener. Mm -hmm 00:21:12.200 --> 00:21:15.380 I'm more tuned in to, you know, the emotions 00:21:15.380 --> 00:21:17.980 and not just what people are feeling that I care 00:21:17.980 --> 00:21:21.079 about, but why. And, you know, that word empathy 00:21:21.079 --> 00:21:24.380 and I'm sorry, empathy is not a made up word, 00:21:24.380 --> 00:21:26.700 right? There's a lot of science behind it. And 00:21:26.700 --> 00:21:30.380 the truth is, if you don't have empathy, you're 00:21:30.380 --> 00:21:34.259 going to struggle with really making truly deep 00:21:34.259 --> 00:21:37.809 human connections. And that's not, Mark, that 00:21:37.809 --> 00:21:41.130 is social science and years of social science 00:21:41.130 --> 00:21:44.130 behind it. And that's been my personal experience. 00:21:44.190 --> 00:21:46.509 When I've struggled with connecting with others, 00:21:46.950 --> 00:21:50.369 it's because I'm not either understanding how 00:21:50.369 --> 00:21:53.329 they feel and or not understanding why they feel 00:21:53.329 --> 00:21:55.069 that way. And that doesn't mean I agree with 00:21:55.069 --> 00:22:00.049 them. It's just I don't understand. I tell my 00:22:00.049 --> 00:22:04.880 kids all the time that Relationships are one 00:22:04.880 --> 00:22:06.660 of the most important things throughout your 00:22:06.660 --> 00:22:08.839 life making relationships and that doesn't mean 00:22:08.839 --> 00:22:12.059 you need to have a hundred friends it just means 00:22:12.059 --> 00:22:15.660 Whenever you're at a party or you're at an event 00:22:15.660 --> 00:22:19.759 or you're at work When you make connections with 00:22:19.759 --> 00:22:23.150 people I always say you know, take the time to 00:22:23.150 --> 00:22:25.789 just have a meaningful, try to make everybody 00:22:25.789 --> 00:22:28.369 feel good in some way, or just have a meaningful 00:22:28.369 --> 00:22:30.869 conversation with somebody. I would not be sitting 00:22:30.869 --> 00:22:33.950 here without the network of friends, acquaintances, 00:22:34.089 --> 00:22:35.829 and people I've met along the way, whether that's 00:22:35.829 --> 00:22:37.710 in the professional, my professional career, 00:22:37.710 --> 00:22:40.589 or my personal life. Somehow, you know, all these 00:22:40.589 --> 00:22:42.630 times in my life where I thought, I'm not where 00:22:42.630 --> 00:22:44.430 I should be, right? You probably run into that 00:22:44.430 --> 00:22:46.369 a lot. I thought I'd be farther ahead than where 00:22:46.369 --> 00:22:49.470 I am, and I've wasted all this time. Come to 00:22:49.470 --> 00:22:53.569 find out. Wherever I get to in life. I find out 00:22:53.569 --> 00:22:56.529 that it's none of that was a waste of time because 00:22:56.529 --> 00:22:59.289 That connection that I made four years ago helped 00:22:59.289 --> 00:23:01.569 me here. And again, it doesn't even have to be 00:23:01.569 --> 00:23:03.549 professionally just personally. It's it's it's 00:23:03.549 --> 00:23:08.750 so It's so important One thing I wanted to ask 00:23:08.750 --> 00:23:12.190 you was is there a specific type of client tell 00:23:12.190 --> 00:23:14.450 a client tell that you have is it a bunch of 00:23:14.450 --> 00:23:16.769 different industries that you work in and the 00:23:16.769 --> 00:23:20.779 second part of that question is when do you know, 00:23:21.420 --> 00:23:23.420 when do they come to you for advice? Is it usually 00:23:23.420 --> 00:23:26.140 when you're on the ground floor and they're starting 00:23:26.140 --> 00:23:27.900 their business, or is it usually when they run 00:23:27.900 --> 00:23:29.640 into problems they come to you? How does that 00:23:29.640 --> 00:23:33.500 work? So I'll answer the first question first. 00:23:33.680 --> 00:23:35.420 I know, I like throw five questions at once. 00:23:35.579 --> 00:23:38.299 I'm sorry. You're testing my brain. It's good 00:23:38.299 --> 00:23:40.519 to have some extra coffee. I know. That's cool. 00:23:40.700 --> 00:23:47.799 I'm teasing you. No, I don't have one industry 00:23:47.799 --> 00:23:50.599 that I'm focused on. And again, if you would 00:23:50.599 --> 00:23:53.619 have asked me when I started Operations Excellence, 00:23:53.759 --> 00:23:55.240 if that would have been true, I probably would 00:23:55.240 --> 00:23:57.819 have said, oh yeah, it'll be manufacturing. Well, 00:23:58.140 --> 00:24:00.880 I love manufacturing and I know a lot about it, 00:24:00.900 --> 00:24:03.960 but come to find out, again, people process strategy 00:24:03.960 --> 00:24:07.000 applies to pretty much any kind of industry. 00:24:08.650 --> 00:24:12.210 So, you know, I certainly market and have joint, 00:24:12.349 --> 00:24:17.009 you know, manufacturing associations, industry 00:24:17.009 --> 00:24:21.430 associations. I'm a member of the Northeast Dairy 00:24:21.430 --> 00:24:24.869 Association, which is just farmers. It's also 00:24:24.869 --> 00:24:28.630 processors. Sure. Right. And the whole logistics 00:24:28.630 --> 00:24:31.289 part of that industry, which I played in a golf 00:24:31.289 --> 00:24:33.970 tournament this summer for that group. And I 00:24:33.970 --> 00:24:36.049 met a lot of interesting people and I learned 00:24:36.049 --> 00:24:40.309 so much that I didn't know, you know, but that's 00:24:40.309 --> 00:24:42.349 the inquisitive part of me that I love learning 00:24:42.349 --> 00:24:45.390 about different businesses, distribution businesses 00:24:45.390 --> 00:24:49.349 like the HVAC distribution business. I knew very 00:24:49.349 --> 00:24:52.650 little about HVAC, you know, and certainly, I 00:24:52.650 --> 00:24:56.109 mean, distribution, yeah, I've dealt with distribution 00:24:56.109 --> 00:24:58.809 as part of manufacturing companies before, so 00:24:58.809 --> 00:25:00.769 I know a little bit about that. So to answer 00:25:00.769 --> 00:25:04.190 your question, no, I would say it's more about... 00:25:06.100 --> 00:25:09.920 The mechanics of how the organization is set 00:25:09.920 --> 00:25:14.920 up and run and the size I mean by that I won't 00:25:14.920 --> 00:25:20.000 say I'll never do business with a huge corporation 00:25:20.000 --> 00:25:24.420 But they're not really my target audience and 00:25:24.420 --> 00:25:27.819 the primary reason for that is For somebody like 00:25:27.819 --> 00:25:30.839 me, right? I'm a one -man show. I do sure I do 00:25:30.839 --> 00:25:34.059 the marketing I'm doing the work with the clients, 00:25:34.380 --> 00:25:37.599 which I love And it's great to be your own boss. 00:25:37.599 --> 00:25:40.279 It's got its pluses and minuses, right? But I 00:25:40.279 --> 00:25:44.779 really learned how to enjoy that. But, you know, 00:25:44.779 --> 00:25:47.240 with the corporate, the bigger potential clients 00:25:47.240 --> 00:25:50.279 or clients, there's a lot of decision -makers 00:25:50.279 --> 00:25:53.079 and it takes a long time to work through that 00:25:53.079 --> 00:25:58.380 process, which is something I don't have really 00:25:58.380 --> 00:26:00.920 the time nor the inclination to spend my energy 00:26:00.920 --> 00:26:05.599 that way. Now, again, if things worked out and 00:26:05.599 --> 00:26:08.440 I got connected with and could help a bigger 00:26:08.440 --> 00:26:11.059 organization, sure, right? I'm not going to say 00:26:11.059 --> 00:26:14.200 no if it's a good fit, right? Absolutely. But 00:26:14.200 --> 00:26:18.259 you know, what I find is that the mid -size to 00:26:18.259 --> 00:26:21.299 small organization, again, doesn't really matter 00:26:21.299 --> 00:26:26.880 the industry. What really matters is, is the 00:26:26.880 --> 00:26:29.099 decision maker or are the decision makers involved? 00:26:29.200 --> 00:26:31.430 And usually it's only one or two people. that 00:26:31.430 --> 00:26:34.410 I'm dealing with, either an owner or a couple 00:26:34.410 --> 00:26:37.009 of executives that are kind of running the company. 00:26:38.730 --> 00:26:43.109 Do they understand they have a need? And have 00:26:43.109 --> 00:26:46.390 I been able to connect with them and help them 00:26:46.390 --> 00:26:50.089 see that I can be a valued partner and bring 00:26:50.089 --> 00:26:53.609 something to the table to help not provide answers 00:26:53.609 --> 00:26:57.279 to them, but facilitate them? overcoming the 00:26:57.279 --> 00:26:59.640 obstacles that are there and turning those obstacles 00:26:59.640 --> 00:27:01.759 into assets so that they can therefore achieve 00:27:01.759 --> 00:27:04.819 the goals that they desire. So is it a good fit, 00:27:05.019 --> 00:27:08.759 you know? What was the other part of the last 00:27:08.759 --> 00:27:11.000 part of your question? The last part of the question 00:27:11.000 --> 00:27:14.099 was just, do you find that your clients are coming 00:27:14.099 --> 00:27:16.980 to you in the beginning, you know, when the company 00:27:16.980 --> 00:27:19.880 opens? New companies or existing companies? It's 00:27:19.880 --> 00:27:24.690 been both. Yeah, I've actually had two recent 00:27:24.690 --> 00:27:29.829 startups, you know, basically individuals that 00:27:29.829 --> 00:27:32.569 had kind of a side hustle, if you will, and they 00:27:32.569 --> 00:27:34.990 wanted to make it their primary gig and they 00:27:34.990 --> 00:27:37.769 had already, he had either already established 00:27:37.769 --> 00:27:40.990 a company, an entity, or were on the verge of 00:27:40.990 --> 00:27:42.950 doing that and had been kind of doing something 00:27:42.950 --> 00:27:46.730 on the side for months or years and saw the need 00:27:46.730 --> 00:27:50.289 that, you know what, I need some help strategizing. 00:27:50.890 --> 00:27:54.369 Right and and so helped those folks in both cases 00:27:54.369 --> 00:27:56.269 with strategic planning, right? We took them 00:27:56.269 --> 00:27:59.150 through the detailed process Really developing, 00:27:59.150 --> 00:28:01.970 you know a detailed strategic plan and then actually 00:28:01.970 --> 00:28:06.049 helped them Kind of facilitate the review of 00:28:06.049 --> 00:28:08.529 the plan and a regular cadence to make sure they're 00:28:08.529 --> 00:28:10.849 implementing it and then also did some one -on 00:28:10.849 --> 00:28:13.170 -one coaching with them and they needed help 00:28:13.170 --> 00:28:16.910 in different areas One of them for instance recognized 00:28:16.910 --> 00:28:20.069 the need that they were really bad at time management 00:28:20.410 --> 00:28:23.849 And really needed some help with that. And we 00:28:23.849 --> 00:28:25.970 were able to help them. That's amazing. Yeah. 00:28:26.710 --> 00:28:31.410 And also, like I talk about, the company in California, 00:28:32.769 --> 00:28:35.950 they've been in existence for 33 going on 34 00:28:35.950 --> 00:28:39.710 years. So they're not new. Very successful. They've 00:28:39.710 --> 00:28:44.450 gone from six branches to 52 branches. Very, 00:28:44.450 --> 00:28:47.970 very successful company. you know, the conversation 00:28:47.970 --> 00:28:50.250 with them started off, and this was just two 00:28:50.250 --> 00:28:54.450 friends having a conversation. You know, my buddy 00:28:54.450 --> 00:28:58.230 had definitely understood, totally has understood 00:28:58.230 --> 00:29:00.390 for years, the value of promoting from within, 00:29:01.230 --> 00:29:03.910 wants to do that and has done that. But from 00:29:03.910 --> 00:29:06.910 his own experience, had mixed results because, 00:29:07.470 --> 00:29:10.529 drum roll please, he wasn't providing them the 00:29:10.529 --> 00:29:12.609 opportunity to develop those skills. And so he 00:29:12.609 --> 00:29:14.490 knew he had to do that. And so when I came to 00:29:14.490 --> 00:29:16.150 him and said, yeah, this is what I can do for 00:29:16.150 --> 00:29:18.210 you. And here's how I do it. And here's how it 00:29:18.210 --> 00:29:21.009 works. And I said, oh, by the way, I bet you 00:29:21.009 --> 00:29:23.829 because I know him. He's got a finance background. 00:29:23.970 --> 00:29:26.309 So a lot like engineers, he did his homework. 00:29:26.910 --> 00:29:28.269 And I said, let me tell you what you probably 00:29:28.269 --> 00:29:30.029 found. You could go online and you're going to 00:29:30.029 --> 00:29:31.690 get this. And here's what it probably cost you. 00:29:31.730 --> 00:29:33.609 And he goes, yep, that's about right. I said, 00:29:33.730 --> 00:29:36.109 well, here's what I can do. And it will customize 00:29:36.109 --> 00:29:38.670 a program. But here's a general range of what 00:29:38.670 --> 00:29:40.349 it's going to cost. And here's what that will 00:29:40.349 --> 00:29:43.759 likely include. From there. We developed a proposal 00:29:43.759 --> 00:29:46.319 and did it then you know has since continued 00:29:46.319 --> 00:29:48.000 to work with them for three and a half years 00:29:48.000 --> 00:29:52.700 That's amazing with what you do Is it hard to 00:29:52.700 --> 00:29:55.160 look? How do you know? It's funny asking this 00:29:55.160 --> 00:29:57.319 but it's a legit question How do you know when 00:29:57.319 --> 00:30:00.700 you're done right like when how do you know when 00:30:00.700 --> 00:30:04.019 hey? I you know from a business standpoint. Hopefully 00:30:04.019 --> 00:30:06.599 you're never done sure right I mean like from 00:30:06.599 --> 00:30:08.839 you helping a client when do you know like all 00:30:08.839 --> 00:30:10.500 right? You know what I've done all I can do here 00:30:10.500 --> 00:30:15.519 well So I'll take that from a little different 00:30:15.519 --> 00:30:19.259 approach to answer that. The way I work is, you 00:30:19.259 --> 00:30:23.500 know, I don't typically have an open -ended engagement, 00:30:23.740 --> 00:30:26.440 right? I will give them a proposal. The proposal 00:30:26.440 --> 00:30:31.339 will say, here's what we together have identified 00:30:31.339 --> 00:30:34.619 as what you're trying to achieve. Here's what 00:30:34.619 --> 00:30:38.099 we have identified as the obstacle. Here's the 00:30:38.099 --> 00:30:40.450 statement of work. Here's what I'm going to deliver. 00:30:40.490 --> 00:30:44.170 Here's the deliverables. Right? Here's the results. 00:30:44.710 --> 00:30:48.490 Here's the cost. It's pretty black and white. 00:30:48.490 --> 00:30:51.369 I love that. Right? And so that's how I know 00:30:51.369 --> 00:30:53.410 when we're done is when you know with that body 00:30:53.410 --> 00:30:56.410 of work. But what typically happens is let's 00:30:56.410 --> 00:31:01.130 say I take a group of individuals for people 00:31:01.130 --> 00:31:04.279 through a leadership development program. What 00:31:04.279 --> 00:31:07.000 often happens, not always, but what often happens 00:31:07.000 --> 00:31:09.059 is now those people have gone through the program. 00:31:09.460 --> 00:31:13.019 Now they say, hey, you know, maybe one, two, 00:31:13.099 --> 00:31:16.440 or all four of them, I want some ongoing coaching, 00:31:17.519 --> 00:31:19.819 right? So now maybe we set up a couple 30 minute 00:31:19.819 --> 00:31:23.259 calls a month and we, it allows them to continue 00:31:23.259 --> 00:31:27.299 to have an outside sounding board, but it also, 00:31:27.480 --> 00:31:30.170 now they have, Somebody that's going to check 00:31:30.170 --> 00:31:32.470 in with them. They have accountability for this 00:31:32.470 --> 00:31:33.970 is now we're talking about their own ongoing 00:31:33.970 --> 00:31:36.369 development, right? So there's high value and 00:31:36.369 --> 00:31:39.829 that's something that happens a lot or They become 00:31:39.829 --> 00:31:42.329 engaged with me and other things come up through 00:31:42.329 --> 00:31:45.789 conversations and more work I mean, it's it tells 00:31:45.789 --> 00:31:47.910 me that I must be doing something right to date. 00:31:47.990 --> 00:31:51.089 Anyways, of course knock on wood I have not had 00:31:51.089 --> 00:31:54.849 a single client that has been one and done Every 00:31:54.849 --> 00:31:56.829 single one of them has come back for more work 00:31:57.049 --> 00:31:59.950 That's great whether it was immediately or you 00:31:59.950 --> 00:32:03.089 know over a short period of time Which so which 00:32:03.089 --> 00:32:05.309 goes back to what you said at the beginning they 00:32:05.309 --> 00:32:07.990 got rewarded and now they wanted more they were 00:32:07.990 --> 00:32:09.529 seeing the results Well, they see the value. 00:32:09.569 --> 00:32:11.950 Yeah, right. You're delivering a value and you 00:32:11.950 --> 00:32:13.849 know, I also understand Hey at some point in 00:32:13.849 --> 00:32:17.009 time, you know, maybe they go away for some period 00:32:17.009 --> 00:32:19.569 of time but you know, the relationship is there 00:32:19.569 --> 00:32:23.309 and You're always on call, you know, well, yeah, 00:32:23.329 --> 00:32:25.349 you know and it's funny you say that because 00:32:25.349 --> 00:32:28.250 one of the things I offer let's say I'm doing 00:32:28.250 --> 00:32:30.950 one -on -one coaching, intensive one -on -one, 00:32:30.990 --> 00:32:34.529 like I took one client through an executive leadership 00:32:34.529 --> 00:32:37.609 development program, one -on -one, which was 00:32:37.609 --> 00:32:40.609 awesome. This individual was at a perfect place 00:32:40.609 --> 00:32:42.789 in their career and in their life and saw the 00:32:42.789 --> 00:32:46.029 value and was like a sponge. It was so much fun 00:32:46.029 --> 00:32:52.829 working with that individual. They've gone on 00:32:52.829 --> 00:32:55.849 and and now they're a regular client with with 00:32:55.849 --> 00:32:59.829 with coaching hmm Couple more questions because 00:32:59.829 --> 00:33:01.190 I know you got to get out here, and I could talk 00:33:01.190 --> 00:33:05.309 to you all day I love talking to you mark Mark 00:33:05.309 --> 00:33:07.650 O'Donnell of course operations excellence here 00:33:07.650 --> 00:33:11.230 on Good News York a couple more questions Do 00:33:11.230 --> 00:33:13.630 you find you know I feel like in every industry? 00:33:13.819 --> 00:33:16.220 across the board no matter where you're located 00:33:16.220 --> 00:33:18.500 there are always kind of some common problems 00:33:18.500 --> 00:33:21.000 and with what you do you work with so many different 00:33:21.000 --> 00:33:22.839 clients so many different companies do you find 00:33:22.839 --> 00:33:25.700 you run into a lot of repeat problems throughout 00:33:25.700 --> 00:33:28.259 different companies are there common ones what 00:33:28.259 --> 00:33:29.720 are some of those some of the things you hear 00:33:29.720 --> 00:33:36.819 a lot um you hear a lot um culture right yes 00:33:36.819 --> 00:33:39.859 organizational which which comes up a lot in 00:33:40.519 --> 00:33:43.640 You know, one of the tools I have is called Dialogue, 00:33:43.720 --> 00:33:45.720 and I won't bore you with the acronym and what 00:33:45.720 --> 00:33:47.599 it means, but it's basically an organizational 00:33:47.599 --> 00:33:51.039 assessment tool. It uses an online survey coupled 00:33:51.039 --> 00:33:53.579 with one -on -one interviews that I do to add 00:33:53.579 --> 00:33:57.880 context to it, and it produces a report which 00:33:57.880 --> 00:34:00.019 is wonderful because it really shows where the 00:34:00.019 --> 00:34:02.079 disconnects are. Right. Right. And disconnect 00:34:02.079 --> 00:34:04.680 could be, you know, well, the CEO or the president 00:34:04.680 --> 00:34:06.640 or owner of the company thinks the culture is 00:34:06.640 --> 00:34:10.019 this. and as you work through all parts of the 00:34:10.019 --> 00:34:11.619 organization, all the way down to the people 00:34:11.619 --> 00:34:13.440 that are making the product or shipping the product 00:34:13.440 --> 00:34:17.139 or whatever, doing the work, they see it something 00:34:17.139 --> 00:34:19.300 else and those two things are very disconnected. 00:34:19.460 --> 00:34:22.460 Well, why is that? So we help identify where 00:34:22.460 --> 00:34:25.219 those disconnects are, what we need to do to 00:34:25.219 --> 00:34:26.800 overcome them, and then we can help companies 00:34:26.800 --> 00:34:29.079 overcome them. That's awesome. Yeah. So that's 00:34:29.079 --> 00:34:33.440 one of the things. The other thing... with the 00:34:33.440 --> 00:34:36.280 strangeness of the workforce now, and we've talked 00:34:36.280 --> 00:34:39.179 about this before, and I've talked about it on 00:34:39.179 --> 00:34:43.099 my podcast, but you've got this really generational 00:34:43.099 --> 00:34:45.739 change going on in the workforce, meaning baby 00:34:45.739 --> 00:34:49.739 boomers, which I'm of the tail end of, are aging 00:34:49.739 --> 00:34:51.800 out of the workforce, retiring, et cetera. A 00:34:51.800 --> 00:34:53.719 lot of that happened starting during the pandemic, 00:34:53.760 --> 00:34:57.719 and it has accelerated since then. So for the 00:34:57.719 --> 00:35:01.190 first time, in decades the baby boomers are not 00:35:01.190 --> 00:35:03.670 the majority of the workforce. And so all the 00:35:03.670 --> 00:35:06.150 generations behind are coming in and that's changed 00:35:06.150 --> 00:35:10.449 the dynamics. But what I'm getting at is what 00:35:10.449 --> 00:35:13.349 I hear from clients and potential clients is 00:35:13.349 --> 00:35:16.349 they're struggling to attract and retain quality 00:35:16.349 --> 00:35:20.769 talent. Because those generations behind want 00:35:20.769 --> 00:35:25.150 different things. And they're kind of in the 00:35:25.150 --> 00:35:26.969 driver's seat in some cases and that's starting 00:35:26.969 --> 00:35:30.440 to change back. But for a number of years, coming 00:35:30.440 --> 00:35:32.599 out of the pandemic, and now again, it is starting 00:35:32.599 --> 00:35:37.320 to change a little bit, but we had a dynamic 00:35:37.320 --> 00:35:40.579 where the worker, the labor force, was in the 00:35:40.579 --> 00:35:43.280 driver's seat. And that's starting to tilt back 00:35:43.280 --> 00:35:45.579 the other way a little bit. But still, the truth 00:35:45.579 --> 00:35:49.059 is this, if you want quality talent, you've got 00:35:49.059 --> 00:35:51.719 to have reasons, other than just the pay and 00:35:51.719 --> 00:35:54.940 benefits, that people are gonna come and... want 00:35:54.940 --> 00:35:56.659 to be part of your organization. Absolutely. 00:35:56.960 --> 00:36:00.980 And there's a lot to that. So there's that. Session 00:36:00.980 --> 00:36:05.340 planning is another thing. You've got generations 00:36:05.340 --> 00:36:09.099 that were the founders of companies. They're 00:36:09.099 --> 00:36:11.539 my age or a little older and they want to transition 00:36:11.539 --> 00:36:14.699 out. And they may have sons or daughters or both 00:36:14.699 --> 00:36:17.900 that they want to come on. And so how do we make 00:36:17.900 --> 00:36:20.739 that transition? That's amazing. That's fantastic. 00:36:21.469 --> 00:36:23.769 One thing I learned, you're talking about leadership, 00:36:23.869 --> 00:36:27.070 it's my last question. One thing I had heard 00:36:27.070 --> 00:36:29.030 over the years that stuck with me, there was 00:36:29.030 --> 00:36:31.949 one thing I heard which was, leadership is not 00:36:31.949 --> 00:36:35.650 about doing everything, it's knowing when to 00:36:35.650 --> 00:36:40.389 dole out responsibility. It's not I have to be 00:36:40.389 --> 00:36:43.309 in control, I have to, I've gotta do it all, 00:36:43.489 --> 00:36:46.289 it's no, I'm gonna take care of this aspect, 00:36:46.530 --> 00:36:48.309 but I'm gonna delegate, that's the right word, 00:36:48.650 --> 00:36:52.880 yeah. What what are some kind of common misconceptions 00:36:52.880 --> 00:36:55.320 about leadership that you found along the way? 00:36:55.320 --> 00:36:57.639 Well to first talk about delegating that is a 00:36:57.639 --> 00:36:59.579 big deal, right? Because if you're coming from 00:36:59.579 --> 00:37:01.099 a place where you're a high performer, let's 00:37:01.099 --> 00:37:03.800 just say as an engineer You're really good at 00:37:03.800 --> 00:37:06.300 this piece of engineering and you understand 00:37:06.300 --> 00:37:09.539 how to do this and you're good. You're a good 00:37:09.539 --> 00:37:12.159 Analyst you're good at getting results. You're 00:37:12.159 --> 00:37:14.800 good at figuring stuff out now. You become the 00:37:14.800 --> 00:37:17.539 leader It's really not your job anymore. Mm -hmm, 00:37:17.780 --> 00:37:21.840 right your job is to help others do that and 00:37:21.840 --> 00:37:23.960 do it well and set them up for success to do 00:37:23.960 --> 00:37:27.179 it. So delegating is something we talk a lot 00:37:27.179 --> 00:37:29.360 about in leadership development and one of the 00:37:29.360 --> 00:37:33.780 keys there is don't delegate task, delegate responsibility. 00:37:35.519 --> 00:37:38.880 So let's use an example of, let's say I want 00:37:38.880 --> 00:37:43.119 you to take over the quality control of a certain 00:37:43.119 --> 00:37:46.079 product. You don't want that. Or service, right? 00:37:46.260 --> 00:37:49.860 I don't say, okay, You need to test that widget. 00:37:49.980 --> 00:37:52.199 Here's exactly how you test it and measure it. 00:37:52.440 --> 00:37:56.199 Here's, you know, that's a task. I tell you, 00:37:56.639 --> 00:38:00.159 you're in charge of the quality coming off of 00:38:00.159 --> 00:38:03.599 that product production line. Here's what we 00:38:03.599 --> 00:38:05.440 used to do or we've done so far. If you find 00:38:05.440 --> 00:38:09.420 a better way, great. But here's the defect rate 00:38:09.420 --> 00:38:12.679 that's got to be better than X. So I gave you 00:38:12.679 --> 00:38:15.809 parameters, but you're in charge. And yeah, you 00:38:15.809 --> 00:38:17.389 can keep doing it the way we're doing it, or 00:38:17.389 --> 00:38:19.610 you can do it a different way. That's a responsibility. 00:38:20.949 --> 00:38:23.590 Big difference. Because if I'm just delegating 00:38:23.590 --> 00:38:27.909 tasks, you're not learning anything. So delegation 00:38:27.909 --> 00:38:30.389 should be part of the development process for 00:38:30.389 --> 00:38:33.150 your team. And oh, by the way, if I'm really 00:38:33.150 --> 00:38:35.110 delegating responsibility, now it's really off 00:38:35.110 --> 00:38:39.809 my plate. Now it's on you. I've told you that 00:38:39.809 --> 00:38:41.909 your responsibility is that. And you're giving 00:38:41.909 --> 00:38:44.500 them a sense of, I trust you. Ownership. I trust 00:38:44.500 --> 00:38:47.880 you and I know you can do this. I'm not just 00:38:47.880 --> 00:38:49.739 handing you the keys to the car for a night. 00:38:49.800 --> 00:38:52.179 I'm giving you the title to it. Nice. Right. 00:38:52.579 --> 00:38:55.320 What a great answer. So so that's that's a big 00:38:55.320 --> 00:39:00.079 thing. And you know, there's lots of misconceptions 00:39:00.079 --> 00:39:04.300 about, you know, leadership. Ultimately, you 00:39:04.300 --> 00:39:07.460 know, your role as a leader, you're only successful 00:39:07.460 --> 00:39:12.449 if your team is successful. So you. Your job 00:39:12.449 --> 00:39:15.510 is to serve your team set them up for success 00:39:15.510 --> 00:39:19.190 To put them in position, you know to have the 00:39:19.190 --> 00:39:23.530 best opportunity to succeed And so, you know, 00:39:23.670 --> 00:39:25.570 most people think all leadership is that you 00:39:25.570 --> 00:39:28.309 get the great office and more pay Sure, you know 00:39:28.309 --> 00:39:32.050 better bonuses and that may all be true right, 00:39:32.329 --> 00:39:36.289 but The truth is leadership can be at times right 00:39:36.289 --> 00:39:40.429 at somewhat thankless and kind of lonely place 00:39:40.619 --> 00:39:42.880 Right, which again is a little bit of a pitch 00:39:42.880 --> 00:39:46.659 for what I do. Like I can, you know, help. Right. 00:39:46.679 --> 00:39:49.119 Because I understand there's stuff that you. 00:39:50.380 --> 00:39:52.699 You know, the buck stops with you. You're going 00:39:52.699 --> 00:39:55.159 to make decisions and guess what? The other thing 00:39:55.159 --> 00:39:57.539 you got to understand is you're almost never 00:39:57.539 --> 00:40:00.920 going to make everybody happy. Oh boy. If you 00:40:00.920 --> 00:40:02.980 have 10 people in an organization that you're 00:40:02.980 --> 00:40:05.780 responsible for somebody, you're going to make 00:40:05.780 --> 00:40:08.280 a decision or decisions. Right. And somebody 00:40:08.280 --> 00:40:10.090 is going to second guess you. That comes with 00:40:10.090 --> 00:40:13.929 the territory, you know, but hopefully you've 00:40:13.929 --> 00:40:15.869 built the kind of relationships where even though 00:40:15.869 --> 00:40:18.250 people might disagree with the decision, they 00:40:18.250 --> 00:40:20.929 understand, right, that your motivation is making 00:40:20.929 --> 00:40:24.469 decisions in the best interest of the organization, 00:40:24.769 --> 00:40:27.750 which is the people as a whole, right, that they 00:40:27.750 --> 00:40:30.190 trust you and that you're doing that. So so, 00:40:30.269 --> 00:40:32.789 yeah, I think people, you know, get in that role 00:40:32.789 --> 00:40:36.130 sometimes and they they see the external stuff, 00:40:36.130 --> 00:40:40.590 what they don't see. is behind the scenes, and 00:40:40.590 --> 00:40:43.010 you're gonna be faced with making difficult decisions. 00:40:43.750 --> 00:40:49.969 Yeah. Yeah, don't ever lose your humanness. That 00:40:49.969 --> 00:40:53.230 would be the other thing. I can remember one 00:40:53.230 --> 00:40:56.329 of the worst feelings I've ever had in a leadership 00:40:56.329 --> 00:40:58.769 role. I was with a local company, I was the EP 00:40:58.769 --> 00:41:00.670 of operations, and the company was struggling 00:41:00.670 --> 00:41:03.989 financially. And we had done some layoffs, but 00:41:03.989 --> 00:41:07.789 we actually had to lay off 22 managers just in 00:41:07.789 --> 00:41:11.230 the local operations. And these were people that 00:41:11.230 --> 00:41:13.670 I knew. I knew their spouses. I knew their kids. 00:41:14.409 --> 00:41:17.909 And I could have not been personally involved 00:41:17.909 --> 00:41:20.289 in those meetings. I could have let HR handle 00:41:20.289 --> 00:41:22.869 it. Just do it. I told the VP of HR I want to 00:41:22.869 --> 00:41:25.809 be in every meeting because those people had 00:41:25.809 --> 00:41:29.329 earned that. Even if they wanted to go off on 00:41:29.329 --> 00:41:32.789 me and, you know, tell me to, you know, blank 00:41:32.789 --> 00:41:36.820 off and whatever. And so I sat through 22 meetings 00:41:36.820 --> 00:41:40.800 in one day. God bless you man. That's leadership. 00:41:41.019 --> 00:41:44.300 I will tell you emotionally I went home pretty 00:41:44.300 --> 00:41:48.619 well drained. Sure. But you know in hindsight 00:41:48.619 --> 00:41:50.739 I'm glad I did it because it was the right thing 00:41:50.739 --> 00:41:53.320 to do. It's leadership that is a prime example 00:41:53.320 --> 00:41:55.980 of leadership and to circle back again to what 00:41:55.980 --> 00:41:58.000 you said earlier you gave yourself a responsibility. 00:41:58.139 --> 00:41:59.780 You said, you know what, it's my responsibility 00:41:59.780 --> 00:42:01.539 to face these people face to face. Well, you 00:42:01.539 --> 00:42:03.920 got to own up. Yeah. You know, those are difficult 00:42:03.920 --> 00:42:07.719 times and it wasn't personal. Right. These were 00:42:07.719 --> 00:42:10.739 business decisions, but it involved people. So 00:42:10.739 --> 00:42:12.619 it was personal. And you were able to convey 00:42:12.619 --> 00:42:14.659 the empathy that you felt. The decision wasn't 00:42:14.659 --> 00:42:17.659 made, you know, to hurt anybody. Right. It was 00:42:17.659 --> 00:42:19.900 going to affect people's lives in a negative 00:42:19.900 --> 00:42:23.059 way. And so they had a right, had earned that 00:42:23.059 --> 00:42:25.760 right through their time with the company and 00:42:25.760 --> 00:42:28.619 dedication to the company over years to. to have 00:42:28.619 --> 00:42:31.420 that face time. You're amazing. Sometimes you 00:42:31.420 --> 00:42:34.719 just gotta accept that and bite the bullet. Mark 00:42:34.719 --> 00:42:37.099 O'Donnell, Operation Excellence is the name of 00:42:37.099 --> 00:42:38.840 the company, but Operation Excellence is the 00:42:38.840 --> 00:42:40.659 name of your podcast. Yes it is. That you do 00:42:40.659 --> 00:42:43.039 with us here at Growth Mode Content. Got anything 00:42:43.039 --> 00:42:45.360 coming up that we should know about on the show, 00:42:45.380 --> 00:42:47.960 or if you wanna talk about what's going on? Well 00:42:47.960 --> 00:42:50.619 I will say this, I am, as I told you before, 00:42:50.619 --> 00:42:52.519 there's some stuff we're working on that I'm 00:42:52.519 --> 00:42:55.099 not gonna talk about because I don't want potential. 00:42:55.280 --> 00:42:57.219 But it's exciting. competitors beating us to 00:42:57.219 --> 00:43:00.460 the punch. But I will say this. I am working 00:43:00.460 --> 00:43:07.039 on a joint workshop with one of my clients, who's 00:43:07.039 --> 00:43:10.340 actually become a close friend as well. And you've 00:43:10.340 --> 00:43:12.800 met Joanne and Brad from Distinctive Voices, 00:43:13.179 --> 00:43:15.059 right? My friends from the professional arts 00:43:15.059 --> 00:43:16.840 world. Yeah, they were fun. So we're putting 00:43:16.840 --> 00:43:20.920 together a joint workshop, which Joanne and I 00:43:20.920 --> 00:43:23.260 are going to do together. And I'm coming at it 00:43:23.260 --> 00:43:26.900 from the leadership development world that I 00:43:26.900 --> 00:43:30.699 know and that I'm involved in. And she's coming 00:43:30.699 --> 00:43:33.280 from the performing arts world as far as developing 00:43:33.280 --> 00:43:38.019 your voice, right? And how to really utilize 00:43:38.019 --> 00:43:41.880 your presence and your voice to command a room. 00:43:42.619 --> 00:43:44.539 And there's a lot that goes with that. So we're 00:43:44.539 --> 00:43:46.820 bringing this joint workshop out sometime this 00:43:46.820 --> 00:43:50.139 fall, hopefully. We had a little setback. They 00:43:50.139 --> 00:43:52.199 had some stuff going on that we were supposed 00:43:52.199 --> 00:43:54.699 to... Kind of finalize some things a few weeks 00:43:54.699 --> 00:43:57.219 back, but hopefully here before the fall is over. 00:43:57.219 --> 00:44:00.000 We'll get that rolled out some other Exciting 00:44:00.000 --> 00:44:01.739 stuff we're working on and when we're ready to 00:44:01.739 --> 00:44:03.619 roll it out I'd love to come back and chat with 00:44:03.619 --> 00:44:05.539 you can come here anytime my friend What are 00:44:05.539 --> 00:44:07.360 what are what are the plugs give us the website 00:44:07.360 --> 00:44:09.219 business name anything you want to plug for the 00:44:09.219 --> 00:44:12.300 operations excellence calm and that is operations 00:44:12.300 --> 00:44:16.099 excellence without the E and excellence because 00:44:16.099 --> 00:44:18.239 somebody else I already had that domain name 00:44:18.239 --> 00:44:23.210 operations excellence calm Yeah, great website. 00:44:23.949 --> 00:44:26.929 There's a lot of testimonials on there. It explains 00:44:26.929 --> 00:44:30.909 what I do, how I do it. Please reach out to me 00:44:30.909 --> 00:44:33.469 if you'd like some more information. And certainly 00:44:33.469 --> 00:44:36.309 the first consultations and conversations are 00:44:36.309 --> 00:44:38.789 always free of charge. So even if you just want 00:44:38.789 --> 00:44:41.170 to talk and see if it's a good fit, give me a 00:44:41.170 --> 00:44:43.610 call. Thanks. And this guy's a fun guy to talk 00:44:43.610 --> 00:44:46.250 to. He's my friend. He's Mark O'Donnell. Mark, 00:44:46.389 --> 00:44:48.809 real quick, before we go. Ryder Cup, you and 00:44:48.809 --> 00:44:51.070 I are big golf fans. Yeah. What'd you think about 00:44:51.070 --> 00:44:53.130 the kind of the riff -raff with the crowd that 00:44:53.130 --> 00:44:56.750 seems to be in the media? What's your opinion 00:44:56.750 --> 00:45:00.429 on that? I'm embarrassed. I am too. I am embarrassed 00:45:00.429 --> 00:45:03.809 as an American golfer, an American golf fan. 00:45:05.030 --> 00:45:07.409 I don't know how they let that get so out of 00:45:07.409 --> 00:45:12.130 hand. That's not what that event is about. And 00:45:12.130 --> 00:45:15.440 I think I'm proud of the fact that you know, 00:45:15.559 --> 00:45:18.179 whether it was Tiger Woods and Tom Watson and 00:45:18.179 --> 00:45:20.139 others have come out and spoke very strongly 00:45:20.139 --> 00:45:22.539 and said, you know, look, that's not what this 00:45:22.539 --> 00:45:25.539 is about. Right. It's a it's a competition. And 00:45:25.539 --> 00:45:30.559 if you want to go and support your team and, 00:45:30.699 --> 00:45:33.119 you know, that's great. Yeah. But, you know, 00:45:33.199 --> 00:45:35.099 somebody had a great observation I happen to 00:45:35.099 --> 00:45:38.820 see on social media last night. They weren't 00:45:38.820 --> 00:45:41.920 like take the match between Scottie and Rory. 00:45:41.980 --> 00:45:44.380 Right. Cheer for Scott. I didn't hear a lot of 00:45:44.380 --> 00:45:46.679 people cheering for Scott. They're cheering against 00:45:46.679 --> 00:45:50.619 Roy. Yeah. And I'm sorry, but that it's it's 00:45:50.619 --> 00:45:52.840 an embarrassment. You're an embarrassment. Right. 00:45:52.900 --> 00:45:58.519 If you're that angry of a person, you got issues. 00:45:59.480 --> 00:46:01.880 You know, I'm sorry. There's something wrong 00:46:01.880 --> 00:46:05.679 with I don't think. and this is this you know 00:46:05.679 --> 00:46:08.039 gets more into psychology right it's crowd behavior 00:46:08.039 --> 00:46:10.179 right like people in a crowd will say and do 00:46:10.179 --> 00:46:12.599 things they would not do if it was just that's 00:46:12.599 --> 00:46:15.260 right that's right and so to me i'm sorry but 00:46:15.260 --> 00:46:19.199 you're a coward you're a coward right if you 00:46:19.199 --> 00:46:21.320 have this anger or whatever going on and that's 00:46:21.320 --> 00:46:23.980 how you have to act it out you're a coward absolutely 00:46:23.980 --> 00:46:27.340 right all right be a man be an adult right don't 00:46:27.340 --> 00:46:30.699 it's just it's totally uncalled for and i will 00:46:30.699 --> 00:46:34.710 tell you Not only did the the European team win 00:46:34.710 --> 00:46:37.869 that And I mean Americans made a nice car I was 00:46:37.869 --> 00:46:39.989 actually on the flight from the West Coast and 00:46:39.989 --> 00:46:42.650 was able to watch the last hour or so of the 00:46:42.650 --> 00:46:44.610 singles matches Yeah, the US made a grunt. It 00:46:44.610 --> 00:46:46.389 was fun. I thought it was good It would have 00:46:46.389 --> 00:46:48.050 been it got a really interesting. It would have 00:46:48.050 --> 00:46:49.690 been the greatest come back in the last couple 00:46:49.690 --> 00:46:53.070 hours, but Not only do your European team win 00:46:53.070 --> 00:46:56.070 the match, but you know what? And again, I don't 00:46:56.070 --> 00:46:59.849 I don't necessarily Default any of the US players 00:47:01.070 --> 00:47:04.670 But the European team showed a ton of class ton 00:47:04.670 --> 00:47:08.090 now did they there was some things said and yeah 00:47:08.090 --> 00:47:11.530 Yeah, you know, I don't blame them. I mean frankly, 00:47:11.530 --> 00:47:14.469 I think you know knowing me I would have had 00:47:14.469 --> 00:47:17.809 a hard time not reacting more than yeah, right, 00:47:18.010 --> 00:47:20.110 right I mean, I know there was a few times, you 00:47:20.110 --> 00:47:23.349 know, we're some four letter expletives got thrown 00:47:23.349 --> 00:47:25.889 back at the crowd from players, but the whole 00:47:25.889 --> 00:47:28.489 thing. Shamus. Bottom line. And I understand. 00:47:28.670 --> 00:47:30.409 I've seen it. I'm old enough. I've seen a lot 00:47:30.409 --> 00:47:33.250 of Ryder cups and in Europe, the fans are, you 00:47:33.250 --> 00:47:35.869 know, boisterous and loud, but they don't do 00:47:35.869 --> 00:47:38.710 that. No. And, you know, this was my first taste 00:47:38.710 --> 00:47:41.210 of feeling like, like, you know, get off my lawn. 00:47:41.349 --> 00:47:44.050 Old man yells at cloud because I'm usually all 00:47:44.050 --> 00:47:46.130 for the party atmosphere at those kind of events. 00:47:46.170 --> 00:47:48.090 If you remember the waste management open for 00:47:48.090 --> 00:47:49.570 a long time, they've rained it back a little 00:47:49.570 --> 00:47:52.920 bit, but that was a party. But you never saw 00:47:52.920 --> 00:47:55.739 it cross the line. And this this was like even 00:47:55.739 --> 00:47:57.739 if the U .S. had come back and won that match, 00:47:57.820 --> 00:47:59.320 I don't think I would have felt good because 00:47:59.320 --> 00:48:02.539 I feel like we lost just social. It was it was 00:48:02.539 --> 00:48:05.219 just embarrassing. It was stained. It was it's 00:48:05.219 --> 00:48:07.800 it's it overshadowed. It overshadowed the actual 00:48:07.800 --> 00:48:09.480 competition. I think it's a it's a real black 00:48:09.480 --> 00:48:12.420 eye. Yeah. To to American golf. And I think, 00:48:12.420 --> 00:48:16.559 you know, we've got to we could talk for a whole 00:48:16.559 --> 00:48:19.099 nother episode. I know. You know, there is something 00:48:19.099 --> 00:48:23.219 wrong with our culture, if that. If anybody doesn't 00:48:23.219 --> 00:48:25.139 think that was an embarrassment, I'd love to 00:48:25.139 --> 00:48:26.780 have a conversation with you, because I'm sorry, 00:48:27.420 --> 00:48:29.860 that's not acceptable behavior. That's what's 00:48:29.860 --> 00:48:32.360 going on in the country right now, is there's 00:48:32.360 --> 00:48:34.659 a lot of it. And social media plays a role, but 00:48:34.659 --> 00:48:38.780 I just think... I just think... It's okay. You 00:48:38.780 --> 00:48:41.539 know, it's okay. I'm okay with the party atmosphere. 00:48:41.559 --> 00:48:43.460 Of course. That's the best. I bet every major, 00:48:43.519 --> 00:48:46.400 it's fun, personally. in person been to every 00:48:46.400 --> 00:48:49.579 golf major except Augusta, and that's a bucket 00:48:49.579 --> 00:48:51.880 list item, right? Yeah, I apply for tickets every 00:48:51.880 --> 00:48:54.260 year. You know, I mean, yeah, there's a lot of 00:48:54.260 --> 00:48:55.960 drinking going on at those events. They sell 00:48:55.960 --> 00:48:58.320 a lot of beer. Sure. And the corporate hospitality 00:48:58.320 --> 00:49:00.880 tents are pouring, you know, top shelf booze. 00:49:00.880 --> 00:49:03.219 Yeah. You know, so it's flowing. They need to 00:49:03.219 --> 00:49:05.639 get edibles. Just give everybody edibles. They'll 00:49:05.639 --> 00:49:07.860 just chill out. Yeah, yeah, yeah. I mean, but, 00:49:08.079 --> 00:49:11.960 you know, you don't see that kind of, you know, 00:49:12.340 --> 00:49:16.750 behavior. It's just. Again, I'm sorry, it's not 00:49:16.750 --> 00:49:20.250 right. I didn't like it. I didn't like it. Bottom 00:49:20.250 --> 00:49:22.650 line, I was embarrassed as an American. I was 00:49:22.650 --> 00:49:24.949 too, man. I was too. And again, I felt like an 00:49:24.949 --> 00:49:26.809 old man for a second. But I was like, no, this 00:49:26.809 --> 00:49:29.289 isn't being an old man. This is my morals. There's 00:49:29.289 --> 00:49:33.670 a line. And we can party without being complete 00:49:33.670 --> 00:49:36.409 a -holes. And that's what we were. And it sucks. 00:49:37.570 --> 00:49:39.389 Yeah, I would just leave it at, you know what? 00:49:39.469 --> 00:49:43.909 Cheer for your team, but. Basically harassing 00:49:43.909 --> 00:49:47.090 and the things that they were saying yeah, I 00:49:47.090 --> 00:49:49.329 mean those those were not it was getting personal 00:49:49.329 --> 00:49:53.989 it was very Personal attacks and and that's not 00:49:53.989 --> 00:49:56.849 you know what? Appropriate no just not when you 00:49:56.849 --> 00:49:59.050 when you see behavior like that or people freaking 00:49:59.050 --> 00:50:02.869 out and in like you know in traffic Yeah, because 00:50:02.869 --> 00:50:06.630 of therapy right I've learned that it has nothing 00:50:06.630 --> 00:50:09.409 to do with Rory McElroy. It has nothing to do 00:50:09.409 --> 00:50:11.789 with your road rage There's something more going 00:50:11.789 --> 00:50:14.570 on behind the scenes and you spilled over and 00:50:14.570 --> 00:50:17.550 that's why, you know, we, mental health is important. 00:50:17.750 --> 00:50:20.670 But anyway, Mark O'Donnell, operations excellence. 00:50:21.510 --> 00:50:24.030 You're my friend. You're a friend of the show. 00:50:24.289 --> 00:50:26.929 We love you. You're amazing at what you do. Thank 00:50:26.929 --> 00:50:28.110 you for coming on Good News Show. By the way, 00:50:28.110 --> 00:50:31.389 I love what you do. I love your sports show. 00:50:31.610 --> 00:50:34.110 Oh, well, I'm giving it a shot. You're a sports 00:50:34.110 --> 00:50:37.090 geek and I appreciate that because so am I. I 00:50:37.090 --> 00:50:38.750 love it. Keep up the good work. Well, hey, listen, 00:50:38.949 --> 00:50:41.699 Matten. And Danny decided that they wanted me 00:50:41.699 --> 00:50:43.659 to give this a shot. I wasn't sure if I could 00:50:43.659 --> 00:50:48.579 do it. I gave it one episode. They're your positive 00:50:48.579 --> 00:50:49.840 reinforcement. They are my positive reinforcement. 00:50:50.019 --> 00:50:51.840 I gave it a shot and I feel like... Well done. 00:50:51.840 --> 00:50:54.880 Well done, Danny. The first one went well. We'll 00:50:54.880 --> 00:50:57.099 just continue to try to get better. But anyway, 00:50:57.519 --> 00:50:59.659 Mark O'Donnell, Operations Excellence. That is 00:50:59.659 --> 00:51:01.980 it for Good News York, sponsored by ads on the 00:51:01.980 --> 00:51:05.539 go, getadsonthego .com. We will be back tomorrow. 00:51:06.019 --> 00:51:07.719 Again, Mark O'Donnell, Operations Excellence. 00:51:08.059 --> 00:51:08.539 We'll see you.