WEBVTT

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Thank you. Hello and welcome to this episode

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of The icoachcricket Podcast. Martin Fairn

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founded Gazing Performance, a mindset coaching

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company. He works at first class counties, including

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Worcestershire, with players, coaches and even

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umpires. His work has also taken him to Lionesses

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football, All Blacks rugby, Formula One and the

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worlds of business and the military. He's put

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together a Red2Blue system, helping performers

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execute their skills under pressure with clarity

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and calm. Martin's been telling Tim Dellor about

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how we can all coach mindset skills into our

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young players first up actually martin let's

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just establish what you do because it's quite

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broad ranging it's a topic which i'm sure we

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could sit here and talk about for five or six

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days but let's just work out exactly what you

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do and where you're coming at it from. I'm CEO

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of Gazing, Gazing Red2Blue, Gazing Performance

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we're a training company initially we've been

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around for 26 years now and our focus has always

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been enabling individuals teams and organizations

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with the capacity to do well when the pressure

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is on now If you take the business world, for

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example, that covers a myriad of areas from customer

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sales and service all the way through to management

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and leadership. We also work in education now,

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same thing, where we're trying to enable teachers

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and students to do well when the pressure is

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on. And that's now, of course, into sport as

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well. So it really is about providing the services,

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including the development, the delivery of training,

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and then the ongoing coaching to support. doing

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well when it really matters. And just as a very

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early aside, do you find that when you're in

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a business environment or an education environment,

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they're tapping you up for stories from sport

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and vice versa? So when you're working in sport,

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they're always fascinated in the whole, the

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grass is greener, isn't it? Because their whole

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life in sport, they want to hear about the outside

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world. And I'm imagining in business, they're

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always asking you about football or rugby or

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cricket. I mean, it's compellingly appealing

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to... Depends who you're talking to in business.

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because it can put people off someone says it's

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just like being in a rugby scrum and you go well

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it isn't and we're not so there are some flaws

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but generally as a way of understanding for example

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in sport the sort of jeopardy of performance

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and win -loss consequences in the fishbowl if

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it's talking about elite sport so people do like

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some of the transfer of lessons learned and focus

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and skills and processes put in place in different

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organisations and they cross over and actually

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I would say it also crosses over from sport into

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business or from business into sport now as well

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because there are elements that you can take

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where you learn from businesses that are well

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led perform well do really well when it matters

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that could transfer into how sporting organizations

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are run yeah because people are always intrigued

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with worlds that aren't their own aren't they

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until you end up getting dragged into conversations

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if you're working in a cricket a county cricket

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setup they always want to know about a business

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world or a Formula One world or whatever it might

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be so and that is a joy of it really I mean I

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suppose and having spoken to you a little bit

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about your own background that it's the thing

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that binds all sports together isn't it really

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that the mental side of it each sport has got

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their own technical tactical physical requirements

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and nuances but the The psychology, the mindset

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stuff covers all of them, doesn't it? Completely.

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And actually, I would say more than that. If

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you start with humans, and we do, so it's human

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first, athlete second, or coach second, or business

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leader second. The notion of human first means

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that it runs across all areas because it populates

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businesses, schools, sporting organisations,

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it all extends from community to elite. And then,

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of course, into the military and into the blue

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light services. You've got human beings. We are

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all entirely capable of doing well when it matters,

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under pressure, if we've got the right resources.

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the right mindset, but equally we're as vulnerable

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as the next person. And that's why it's so compelling

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to get across the board like that. And is that

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just sort of top end? Because clearly if you're

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working at the elite level, whenever I hear football

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managers say, oh, it's about the individuals,

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they need to be quality individuals first and

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then football the second. You hear that from

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managers all the time. And yes, I get that in

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a professional changing room where you're there

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24 -7 but if you're down at Twickenham Cricket

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Club with the under -8s I suppose it's a bit

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more subtle isn't it but the same thing holds

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true. It completely does. And if you take under

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-8s as an example, as you just said, so if you

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talk to them about three things, which is often

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where we start a conversation with a group or

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a team or an individual, you say, look, we're

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just here today to talk a little bit about performance.

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And you say to some under -8s, what does that

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mean? They go, well, winning or losing. And then

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they go, OK, we'll get that. Now, to win or avoid

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losing, you ought to do well with your performance.

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So then you talk to them about pressure. Is there

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any pressure? And they go, oh, yeah, from mum

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or dad or the coach. And then they go, well,

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we're going to talk a little bit about mindset

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anyone ever reflected on what goes on in there

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so they'll go yes so the idea is easy at whatever

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level you happen to be at someone asked me yesterday

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said oh you must be difficult to talk to

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people who where there's no pressure in the jobs

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they do and I said well take a barista In Starbucks

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on a Monday morning on Oxford Street. It's a

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different sort of pressure, but it's big pressure,

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isn't it? Completely. And therefore, once you

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go with humans, the question is, what's the nature

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of the job that you do? The talent, the capability,

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the expectations around what you do? Where does

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the pressure come from? And then how resourced

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are you? How ready are you to deal with that

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pressure and ensure that you do well in the moments

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that matter? And actually staying with the under

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-8s theme. I remember, I'm sure you did, because

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you played decent sport when you were a youngster.

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I remember feeling physically sick before I went

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into... bat as an eight -year -old and actually

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you haven't got the emotional mechanisms in place

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at that stage so in some ways although you immediately

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think of the top level when we're talking about

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psychology it's possibly even more relevant for

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the youngsters. Yeah I couldn't agree more in

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fact I think if someone said to me where do you

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start I think waiting till they get to the pinnacle

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whatever the pinnacle is in whichever sport happens

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to be in is arguably not too late. but it's later

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than it should be. And so when do you start?

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Well, once you've had the conversation I've just

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said with eight, nine, ten, that's the time to

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start. And we talked a little bit about Erica

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Parkinson, who's the young footballer who's just

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been called into the Lionesses at 17 and a half,

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18. We started work together at 12. She was 12

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years old and she already knew about performance.

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She already knew about pressure. She already

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knew that sickness feeling when you make a mistake

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or when you're preparing for a big game, it might

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be a cup final or something. And so she embraced

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the idea of working on her mindset with the naivety

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that comes when you haven't worked it all out

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and think you've got all the answers. So let's

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take Erica, or any young, so it doesn't need

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to be such a high -profile performer. With that

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young athlete, do you incorporate it into the

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rest of their training or are you doing standalone

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seminars in a classroom or is it the informal

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conversations over a coffee or how is the best

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approach, do you think, when you're working with

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youngsters to try and make them, and ultimately

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it's mentally tougher, isn't it, I suppose? Do

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you know the pathway to doing that? Without creating

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a barrier, which is one of the risks with the

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way information around mindset can be delivered,

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is our perspective. And it doesn't mean we're

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right, but our perspective is that mindset is

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a skill to develop rather than a problem to fix.

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I have a feeling it still remains in most people's

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minds in football as a problem that needs fixing.

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And I suspect if that's the approach you take

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with young people. nobody really wants to necessarily

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acknowledge that they have a problem that needs

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fixing from a mindset perspective. Unless, of

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course, they do, in which case, like everybody,

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we should get access to mental health support.

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But when it comes to mindset and that feeling

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you described about going into bat when you're

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eight or nine years old and maybe in an elder

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team or something like that, that's a skill in

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our view. And therefore, once it's positioned

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as a skill, whether it's over a cup of coffee

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initially, or probably wouldn't be a coffee with

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an 11 -year -old, but having a, you know, sit

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down and talk about it. An orange squash. An

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orange squash, exactly. And so you start that

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notion and you go, well, let's just talk about

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mindset. And then you present it as a skill and

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immediately accessible because they can understand

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it like most people understand skills. And then

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they go, OK, well, how do I do that? And the

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simplicity and the way that we describe it makes

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it accessible immediately. And then you just

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talk to them about the different scenarios and

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how they use it in those scenarios. So you're

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being preemptive rather than reactive. Is that

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a summary? So in the same way as you teach players

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to hit a cover drive, you get your head over

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the ball. You're building that in as part of

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the kit they've got. The beauty of this, and

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we will get there with football. You can probably

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remember when the idea of the GPS trackers was

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first introduced in football, and I bet you if

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you spoke to some of the footballers who'd been

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around for a while, said, we're going to put

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a little mechanism on your back and it's going

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to track everywhere you run, they would have

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probably given you a fairly short response. Nowadays,

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you can't move on a training field without having

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a tracker. mindset and mentality will get to

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that point eventually but it needs more approaches

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like ours that reduce the impact the feeling

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that it's a problem needs fixing without dismissing

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the role that sports psychs and psychologists

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and the therapy approach to mentality is needed

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when it's needed but actually the idea of integrating

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it into the work the coaches do and so they start

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to build into the preparation for the teams and

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the individuals. The idea of pressure, where

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does it come from? Are you ready for that pressure?

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So getting ready to be ready for the moment of

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the match, the tournament, the season. You described

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it as a barrier, I think, earlier on, but there

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is a bit of a taboo around the whole subject

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still, isn't there? I mean, it's sad, but when

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I do interviews with football managers or footballers,

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if I go anywhere near the mental side of the

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game, you can see them physically recoiling.

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They close down. If I talk about their speed

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carrying the ball or their ability to jump and

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head it, they're fine. They'll talk all day about

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that, or playing five across the back rather

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than four. No problem, they'll open that. As

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soon as you start mentioning the mental side

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of it, it's not them. It's just they're worried

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about the perception of it. So there is still

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a bit of a taboo, isn't there? Yeah, I suspect

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completely. And yet the irony is one of the best

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managers in the world in Guardiola, there's video

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clips around saying it's the top three inches.

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And so they are very quick to say it is. but

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they are much less quick to embrace it and understand

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it enough so that they can integrate it into

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the training. That's not a criticism of anyone

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individually. I think it's just an observation

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of the culture of football. And by the way, it's

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an observation, a little bit of coaches in sport.

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The more that we can enable coaches to appreciate

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mentality in an accessible, practical way to

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integrate it into the training. And then when

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you have... an organization people like us who

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can come and provide the the additional layer

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of of expertise if you want to call it that around

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mindset so you can much like going on the putting

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green on the golf you go we're going to talk

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about playing the game today and it's got all

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aspects from driving to second shot to chipping

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off the green to putting on the green but then

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sometimes you take the putting and you go We're

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going to work on that today and you really dig

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into what that means. That's like the diamond

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that you talked about earlier on. Yeah. So that's

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a specialist element. But there is a, whenever

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I talk to coaches and I always say, are you a

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psychologist? Are you a sports psychologist?

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They go, no, no, no. But every coach is to some

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degree a psychologist, whether they like it or

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not. Because with all your interactions, you're

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going to make some sort of... mental impact on

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that player, aren't you? So there's no hiding

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away from it for every coach. They need to have

00:11:29.919 --> 00:11:32.960
this. skill set to it so I totally get there's

00:11:32.960 --> 00:11:36.659
a souped up specialist role but for generic coaches

00:11:36.659 --> 00:11:39.220
they've got to be across this for me that's the

00:11:39.220 --> 00:11:41.620
opportunity enable the coaches and the people

00:11:41.620 --> 00:11:44.019
around the teams or around the individuals with

00:11:44.019 --> 00:11:46.600
this notion of mindset we're working with one

00:11:46.600 --> 00:11:48.620
of the very well -known drivers abby pulling

00:11:48.620 --> 00:11:51.059
she's on the path of becoming one of the first

00:11:51.059 --> 00:11:54.039
drivers who's a woman and she has a team of people

00:11:54.039 --> 00:11:56.440
around her and wherever possible her coach the

00:11:56.440 --> 00:11:58.820
S&amp;C we've made sure that they understand the

00:11:58.820 --> 00:12:01.820
language and the concept of Red2Blue the framework

00:12:01.820 --> 00:12:05.340
such that it can be referenced in some of the

00:12:05.340 --> 00:12:07.679
preparation and of course in some of the debriefs

00:12:07.679 --> 00:12:10.059
and actually I think football coach they know

00:12:10.059 --> 00:12:12.019
it because they talk about it and if you ask

00:12:12.019 --> 00:12:14.000
what do you do they sort of imply what you just

00:12:14.000 --> 00:12:15.960
said yeah well we're always talking about mindset

00:12:15.960 --> 00:12:19.299
but are they deliberately extracting it and putting

00:12:19.299 --> 00:12:21.909
attention on it so that it's actually got its

00:12:21.909 --> 00:12:25.389
own flow and its own progress. Dropped in with

00:12:25.389 --> 00:12:27.809
every session they do and every drill they do

00:12:27.809 --> 00:12:30.029
and in every match day, they've got to be aware

00:12:30.029 --> 00:12:33.190
of that. And I'm sure a lot are. And you keep

00:12:33.190 --> 00:12:35.809
mentioning this word mindset. So I'm thinking

00:12:35.809 --> 00:12:39.669
Carol Dweck and growth mindset and fixed mindset.

00:12:39.970 --> 00:12:41.730
There's a lot more to it than that, I'm sure.

00:12:41.789 --> 00:12:44.690
But my fairly shallow understanding of it, when

00:12:44.690 --> 00:12:47.049
you use the word mindset, are you talking about

00:12:47.049 --> 00:12:50.269
emotions or mental toughness or what are we talking

00:12:50.269 --> 00:12:52.580
about? Well first of all there's science and

00:12:52.580 --> 00:12:54.899
neurology and the academic component of it quite

00:12:54.899 --> 00:12:56.679
rightly because there's quite a lot that can

00:12:56.679 --> 00:12:58.679
go on in one's head and the more we understand

00:12:58.679 --> 00:13:00.059
it the better off we're going to be and they

00:13:00.059 --> 00:13:01.600
say we're just scratching the surface of that.

00:13:01.820 --> 00:13:03.980
I'm not a psychologist, we're not, our organisation

00:13:03.980 --> 00:13:07.580
isn't but actually when we started our founding

00:13:07.580 --> 00:13:11.559
partner with me Dr Kerry Evans came to our development

00:13:11.559 --> 00:13:14.059
process with a really deep, good understanding

00:13:14.059 --> 00:13:16.740
of cognitive psychology, mentality and everything

00:13:16.740 --> 00:13:19.679
that goes on in there. And, for example, the

00:13:19.679 --> 00:13:22.139
Carol Dweck concept of growth mindset versus

00:13:22.139 --> 00:13:24.179
fixed is really compelling. I mean, everyone

00:13:24.179 --> 00:13:26.639
goes, oh, yeah, I want a growth mindset. I don't

00:13:26.639 --> 00:13:28.879
really want to be fixed. But they become outcomes.

00:13:29.340 --> 00:13:31.740
And really the next question should be, well,

00:13:31.779 --> 00:13:33.700
how do you go about doing that? How do you create?

00:13:34.299 --> 00:13:36.340
with an individual or a group or a whole organisation,

00:13:36.600 --> 00:13:39.059
this notion of a growth mindset. What do they

00:13:39.059 --> 00:13:41.679
do? How do you enable them with the mental skills,

00:13:41.740 --> 00:13:44.200
in our word, to be able to do that? So we like

00:13:44.200 --> 00:13:46.740
growth mindset, but it's how you get there that

00:13:46.740 --> 00:13:49.679
fascinates you. Is that fair? I think it's the

00:13:49.679 --> 00:13:53.279
acknowledgement, the fluidity of your mentality

00:13:53.279 --> 00:13:55.840
is really what we need to come to terms with.

00:13:56.000 --> 00:13:59.440
And the idea that rather than it being fixed...

00:13:59.720 --> 00:14:02.759
as either someone is mentally strong or not or

00:14:02.759 --> 00:14:05.379
someone has great mental skills or they don't.

00:14:05.379 --> 00:14:07.840
The idea that it's a skill that you can develop

00:14:07.840 --> 00:14:10.259
and that we are as vulnerable to the things that

00:14:10.259 --> 00:14:13.080
we can't control as we are capable of building

00:14:13.080 --> 00:14:16.159
the capacity, the resilience to recognise them,

00:14:16.179 --> 00:14:17.840
deal with them and move on. That's interesting

00:14:17.840 --> 00:14:19.820
because that almost takes us to nature versus

00:14:19.820 --> 00:14:22.960
nurture, doesn't it? And people get pigeonholed

00:14:22.960 --> 00:14:25.379
as to being a specific character and are they

00:14:25.379 --> 00:14:28.000
mentally weak? In cricket you hear that all the

00:14:28.000 --> 00:14:30.259
time about that. particularly say are they just

00:14:30.259 --> 00:14:32.899
not mentally tough enough or they're not resilient

00:14:32.899 --> 00:14:36.340
enough and what you're saying there is well they

00:14:36.340 --> 00:14:38.779
might not be but we can work on that and we can

00:14:38.779 --> 00:14:41.240
develop that and we can make them into a beast

00:14:41.240 --> 00:14:43.659
that is different to where they are at the moment

00:14:43.659 --> 00:14:45.620
you can develop that side of them in the same

00:14:45.620 --> 00:14:48.080
way as you can develop their their strength I

00:14:48.080 --> 00:14:50.200
think it's lazy coaching I do I just think it's

00:14:50.200 --> 00:14:52.299
lazy I think that actually if we acknowledge

00:14:53.179 --> 00:14:55.220
that physicality is a thing, of course we're

00:14:55.220 --> 00:14:56.940
going to work on the physical skills that matter

00:14:56.940 --> 00:14:58.899
for whatever the sport is or whatever the activity

00:14:58.899 --> 00:15:00.720
is that you're involved in. I think if there's

00:15:00.720 --> 00:15:02.360
technical elements to it, you know yourself,

00:15:02.559 --> 00:15:05.279
you work hard on the technical aspects and as

00:15:05.279 --> 00:15:07.580
the level goes up, which is exactly what happens

00:15:07.580 --> 00:15:09.840
as athletes go through the pathway, the level

00:15:09.840 --> 00:15:12.860
increases, the level of skill expected increases.

00:15:13.139 --> 00:15:15.100
Same thing with tactical awareness and understanding

00:15:15.100 --> 00:15:17.000
the decisions you make and the nature of the

00:15:17.000 --> 00:15:18.779
pressure on them. Well, the same thing's true

00:15:18.779 --> 00:15:21.259
of your mentality. So what our job is to give

00:15:21.259 --> 00:15:23.450
people just a simple framework. And I think that

00:15:23.450 --> 00:15:27.149
probably the overwhelmingly exciting thing for

00:15:27.149 --> 00:15:28.750
a lot of people who learn more about it is that

00:15:28.750 --> 00:15:31.350
they own their mindset. The role of the coach

00:15:31.350 --> 00:15:33.570
and the organisation is to create a framework

00:15:33.570 --> 00:15:36.049
and a language and the opportunity to learn more

00:15:36.049 --> 00:15:38.789
and practice it. But they own the mindset. You

00:15:38.789 --> 00:15:40.950
own your response to the situations that you

00:15:40.950 --> 00:15:43.730
experience. Yeah, which is really good to grasp,

00:15:43.889 --> 00:15:46.529
isn't it? And something that fascinates me, this

00:15:46.529 --> 00:15:48.690
is a bit of a random tangent, by the way, is...

00:15:48.990 --> 00:15:51.409
how important your formative years are and your

00:15:51.409 --> 00:15:54.669
experience as a youngster in setting you up to

00:15:54.669 --> 00:15:57.190
be able to perform at an elite level. So traditionally,

00:15:57.529 --> 00:16:00.570
there's the notion that people who are brought

00:16:00.570 --> 00:16:03.909
up in very cosy, comfortable environments, they

00:16:03.909 --> 00:16:05.649
don't have to really fight for very much and

00:16:05.649 --> 00:16:07.649
it all comes fairly easily and naturally to them,

00:16:07.730 --> 00:16:10.129
maybe won't be as well equipped when they reach

00:16:10.129 --> 00:16:12.990
the... top level and they're really tested and

00:16:12.990 --> 00:16:15.169
challenged and they perhaps fail and they don't

00:16:15.169 --> 00:16:17.350
know how to respond to that as opposed to somebody

00:16:17.350 --> 00:16:20.090
who's had to rough it a bit and has had a tougher

00:16:20.090 --> 00:16:22.750
upbringing I don't know if you in your experience

00:16:22.750 --> 00:16:24.929
of working with lots of elite performers across

00:16:24.929 --> 00:16:28.129
different fields you you can see that and you

00:16:28.129 --> 00:16:30.129
perhaps you're starting in a different place

00:16:30.129 --> 00:16:32.509
depending on their background I I think that's

00:16:32.509 --> 00:16:34.590
a I mean that's why the nature nurture conversation

00:16:34.590 --> 00:16:37.440
is kind of kind of current and prevalent is that

00:16:37.440 --> 00:16:39.700
we are a product of our upbringing, we're a product

00:16:39.700 --> 00:16:42.740
of our experiences and therefore what has formed

00:16:42.740 --> 00:16:46.460
our capacity to respond to situations, to cope

00:16:46.460 --> 00:16:48.500
with pressure, to deal with some of the discomfort

00:16:48.500 --> 00:16:51.039
is what we've experienced to that point. So I

00:16:51.039 --> 00:16:53.379
think that's true and it would be fair to say

00:16:53.379 --> 00:16:56.679
that as people experience more and more discomfort,

00:16:56.940 --> 00:16:58.980
more and more disappointment, more and more sadness,

00:16:59.179 --> 00:17:02.220
it probably does increase their capacity just

00:17:02.220 --> 00:17:03.799
because they realise at some point you're going

00:17:03.799 --> 00:17:05.500
to come across it and then you... have to work

00:17:05.500 --> 00:17:08.279
out a way to move past it move through it move

00:17:08.279 --> 00:17:11.019
on and that's not suggesting that coaches should

00:17:11.019 --> 00:17:14.519
somehow create trauma no but but there is a commonality

00:17:14.519 --> 00:17:16.039
I think I might say you'll know more than this

00:17:16.039 --> 00:17:19.369
than me of course but the kids who have had trauma

00:17:19.369 --> 00:17:22.109
or but bereavement actually is an example I think

00:17:22.109 --> 00:17:24.950
isn't it you say if you're from a family where

00:17:24.950 --> 00:17:27.289
there's been a significant bereavement in your

00:17:27.289 --> 00:17:29.349
life you can see there's some sort of correlation

00:17:29.349 --> 00:17:31.970
between how far they they go on to become an

00:17:31.970 --> 00:17:34.210
elite performer yeah you're right and and actually

00:17:34.210 --> 00:17:36.630
it's the recognition of the discomfort and what

00:17:36.630 --> 00:17:39.089
you learn from it and how quickly you're able

00:17:39.089 --> 00:17:41.190
to reset and so one of the there's a few myths

00:17:41.190 --> 00:17:44.319
around largely populated by various media, social

00:17:44.319 --> 00:17:46.180
media and things like that nowadays. It's always

00:17:46.180 --> 00:17:48.859
the media's fault. Perfectly happy to blame you.

00:17:48.920 --> 00:17:52.819
But the idea that people should find a way to

00:17:52.819 --> 00:17:54.980
going through their life without discomfort or

00:17:54.980 --> 00:17:57.460
without the disappointment that comes with sometimes

00:17:57.460 --> 00:18:01.000
the pressure being too much is just flawed. It's

00:18:01.000 --> 00:18:04.210
a myth. life involves disappointment involves

00:18:04.210 --> 00:18:06.630
upset and actually it's one of the great teachers

00:18:06.630 --> 00:18:09.769
because if you take sport as an example or exams

00:18:09.769 --> 00:18:12.390
or things that you care about you are going to

00:18:12.390 --> 00:18:14.390
come across times when you don't quite get what

00:18:14.390 --> 00:18:16.799
you wanted or the situation is not what quite

00:18:16.799 --> 00:18:19.599
what you experienced. And that is going to generate

00:18:19.599 --> 00:18:22.299
a discomfort, a feeling of sadness or anger or

00:18:22.299 --> 00:18:24.420
upset, whatever it might be. And in the end,

00:18:24.440 --> 00:18:26.720
you have to work out, which is what we do, we

00:18:26.720 --> 00:18:29.000
have to move on. That's why bereavement is not

00:18:29.000 --> 00:18:31.240
a bad example, because in the end, the sadness

00:18:31.240 --> 00:18:34.420
that goes with it is perfectly human. But in

00:18:34.420 --> 00:18:37.859
the end, we work out a pathway back to our lives

00:18:37.859 --> 00:18:40.700
and the way we need to carry that up. Well, that

00:18:40.700 --> 00:18:43.240
in isolation, and I'm not suggesting that losing

00:18:43.240 --> 00:18:46.380
your wicket or dropping a catch is. the same

00:18:46.380 --> 00:18:49.240
as bereavement that would be ridiculous but actually

00:18:49.240 --> 00:18:51.319
the disappointment that comes and the natural

00:18:51.319 --> 00:18:53.759
human response the feelings associated with that

00:18:53.759 --> 00:18:57.000
are human rather than fight those feelings or

00:18:57.000 --> 00:18:59.119
somehow suggest that they shouldn't exist or

00:18:59.119 --> 00:19:01.700
go of course they happen it's perfectly human

00:19:01.700 --> 00:19:04.579
you accept them you recognize them you accept

00:19:04.579 --> 00:19:06.599
them and the next step is then to choose what

00:19:06.599 --> 00:19:09.240
you do next and that's the skill yeah I suppose

00:19:09.240 --> 00:19:11.039
the other element is a sense of perspective as

00:19:11.039 --> 00:19:13.619
well so for some people who get too consumed

00:19:13.619 --> 00:19:17.160
in whatever sport it might be, if you have had

00:19:17.160 --> 00:19:18.940
something far more significant go on in your

00:19:18.940 --> 00:19:21.339
life, you're more capable of keeping things in

00:19:21.339 --> 00:19:24.140
perspective, which is a sort of byproduct. So

00:19:24.140 --> 00:19:26.549
let's talk about opening bowlers. I mean, you've

00:19:26.549 --> 00:19:28.130
probably come across a few opening bowlers who

00:19:28.130 --> 00:19:30.329
get quite upset when, you know, someone shells

00:19:30.329 --> 00:19:32.609
a catch in the slips. Or an LBW decision turned

00:19:32.609 --> 00:19:34.730
down. Well, LBW doesn't go their way. You can

00:19:34.730 --> 00:19:37.829
see a natural, instinctive, emotionally heated

00:19:37.829 --> 00:19:40.390
response in that moment. And what we would say

00:19:40.390 --> 00:19:42.470
with the coaching we provide is, of course, that

00:19:42.470 --> 00:19:46.529
is a normal human response. The question they

00:19:46.529 --> 00:19:49.150
have to face, and their captain and the player

00:19:49.150 --> 00:19:51.670
leaders have to face, is at what point does that

00:19:51.670 --> 00:19:54.609
emotional response become unhelpful? And it means

00:19:54.609 --> 00:19:57.220
unhelpful today. individual in terms of either

00:19:57.220 --> 00:19:59.279
the next ball or the next over or the next spell

00:19:59.279 --> 00:20:01.980
or for the rest of the team in terms of their

00:20:01.980 --> 00:20:04.460
performance and how it goes so that that's the

00:20:04.460 --> 00:20:06.680
question that you face and that's the question

00:20:06.680 --> 00:20:08.480
that you look to build on with the coach and

00:20:08.480 --> 00:20:12.329
the team to build that capacity to Not remove

00:20:12.329 --> 00:20:14.289
the disappointment because the disappointment

00:20:14.289 --> 00:20:17.029
comes as an emotional connection to what you're

00:20:17.029 --> 00:20:19.609
doing, which is why we do it with intensity.

00:20:19.769 --> 00:20:22.390
Because you care. Because you care. It's just

00:20:22.390 --> 00:20:23.890
that when it doesn't go the way you want it,

00:20:23.970 --> 00:20:26.210
that human response is normal. It's just that

00:20:26.210 --> 00:20:29.380
you get to choose how long it lasts. So ability

00:20:29.380 --> 00:20:31.500
to manage your emotions, I suppose, and that's

00:20:31.500 --> 00:20:33.640
what we're trying to help players with. And it

00:20:33.640 --> 00:20:36.359
perfectly leads me on to mental toughness, which

00:20:36.359 --> 00:20:39.319
is something we hear bandied around a lot as

00:20:39.319 --> 00:20:41.339
an expression, but there are a lot of, in cricket,

00:20:41.400 --> 00:20:43.500
we've, I think, got it down to seven components

00:20:43.500 --> 00:20:46.339
of mental toughness. That might be beyond cricket,

00:20:46.400 --> 00:20:47.660
I don't know, but I've only known it through

00:20:47.660 --> 00:20:50.759
a cricket environment. So things like resilience

00:20:50.759 --> 00:20:53.519
and inner belief, you know, real proper self

00:20:53.519 --> 00:20:54.940
-belief in what you're doing and the ability

00:20:54.940 --> 00:20:59.289
to concentrate and focus and fight. that so many

00:20:59.289 --> 00:21:02.230
elements to mental toughness and what you've

00:21:02.230 --> 00:21:04.609
just outlined there is basically a key component

00:21:04.609 --> 00:21:06.490
of it isn't it when when the chips are down you

00:21:06.490 --> 00:21:09.250
can still come back yep our way of saying it

00:21:09.250 --> 00:21:10.950
is the first acknowledgement I'll go back to

00:21:10.950 --> 00:21:12.730
what I said is that our view is it's as a skill

00:21:12.730 --> 00:21:15.390
because once people are okay with mentality being

00:21:15.390 --> 00:21:18.049
a skill to develop then all of the doors are

00:21:18.049 --> 00:21:20.509
opened into preparing yourself for these moments

00:21:20.509 --> 00:21:22.890
that are going to come in whatever pursuit it

00:21:22.890 --> 00:21:24.589
is you're doing. We've worked with a mountain

00:21:24.589 --> 00:21:27.410
climber, for example, and the pursuit of climbing

00:21:27.410 --> 00:21:30.009
high mountains, she broke several records. She's

00:21:30.009 --> 00:21:32.009
done the top 14 mountains, starting with Everest

00:21:32.009 --> 00:21:34.549
when she was 19. She's from Teddington, with

00:21:34.549 --> 00:21:37.210
not many mountains in Teddington, but Adriana

00:21:37.210 --> 00:21:39.670
Brownlee. And she knew in the preparing that

00:21:39.670 --> 00:21:41.410
she was, that she was going to come across those

00:21:41.410 --> 00:21:44.380
disappointments at times. Because conditions

00:21:44.380 --> 00:21:47.039
change, things happen outside your control. And

00:21:47.039 --> 00:21:49.720
the resilience comes, first of all, to prepare

00:21:49.720 --> 00:21:51.579
yourself for the discomfort that you know is

00:21:51.579 --> 00:21:53.759
coming. And also sometimes the disappointment

00:21:53.759 --> 00:21:56.279
when you're not able to carry on with what you

00:21:56.279 --> 00:22:00.660
do. And that skill is both developable, it's

00:22:00.660 --> 00:22:03.779
contextual. The variability of our capacity to

00:22:03.779 --> 00:22:05.960
cope is a little bit to do with our experiences

00:22:05.960 --> 00:22:08.440
that we've had over time, but also the preparation

00:22:08.440 --> 00:22:11.319
that we have gone through. Whilst you're on mountain

00:22:11.319 --> 00:22:15.039
climbers, I think so courage is a key thing we

00:22:15.039 --> 00:22:17.200
talk about. And I'm not necessarily talking about

00:22:17.200 --> 00:22:20.140
the physical courage of facing a 90 mile an hour

00:22:20.140 --> 00:22:22.500
bowler, although that is clearly an element

00:22:22.500 --> 00:22:24.819
of courage. But I'm thinking a lot about bravery

00:22:24.819 --> 00:22:27.519
to run up and reproduce what you've practiced

00:22:27.519 --> 00:22:31.740
in training in front of 60 ,000 people in a T20

00:22:31.740 --> 00:22:34.700
World Cup final. Is that sort of a different

00:22:34.700 --> 00:22:38.809
mental courage? is so sought after amongst players.

00:22:38.970 --> 00:22:42.529
And again, that takes a lot of training, doesn't

00:22:42.529 --> 00:22:45.529
it, to get players equipped to cope on that stage.

00:22:45.670 --> 00:22:48.289
So we would say it comes with preparation and

00:22:48.289 --> 00:22:50.970
it comes with a predictable recognition that

00:22:50.970 --> 00:22:53.269
the pressure is going to come at that moment.

00:22:53.369 --> 00:22:55.970
So just with Erica, to use her as an example,

00:22:55.970 --> 00:22:58.309
when we were 12, I said to her, what would you

00:22:58.309 --> 00:23:00.009
like to do? She said, I want to play in the World

00:23:00.009 --> 00:23:02.880
Cup for England. I said, well, that's good. It's

00:23:02.880 --> 00:23:04.940
a good ambition and an aspiration, but it's going

00:23:04.940 --> 00:23:07.660
to take some work. And so from a mindset perspective,

00:23:07.880 --> 00:23:09.660
I'm not a technical coach when it comes to football.

00:23:10.200 --> 00:23:12.869
If you have the talent. If you have the opportunity,

00:23:13.009 --> 00:23:14.690
the next bit is the work you put in to develop

00:23:14.690 --> 00:23:17.109
all of those areas to make it possible. But for

00:23:17.109 --> 00:23:19.549
sure, you won't be playing in front of 80 ,000

00:23:19.549 --> 00:23:23.789
people at the age of 12. So at what point does

00:23:23.789 --> 00:23:27.549
the pressure increase and at what point do you

00:23:27.549 --> 00:23:30.789
start to work on your readiness for going out

00:23:30.789 --> 00:23:32.509
in front of those people and the pressure that

00:23:32.509 --> 00:23:34.750
comes with that? That for us is all part of the

00:23:34.750 --> 00:23:37.690
development phase of building mental skills to

00:23:37.690 --> 00:23:39.369
prepare you for the moments that matter. And

00:23:39.369 --> 00:23:41.250
is there a stage you can throw somebody into that?

00:23:41.660 --> 00:23:43.920
Too quickly, do you think? Because you could

00:23:43.920 --> 00:23:47.660
presumably undo a player's mental setup if you

00:23:47.660 --> 00:23:51.160
put them into that hostile environment too soon.

00:23:52.000 --> 00:23:55.859
I think the danger is you put people in unprepared.

00:23:56.299 --> 00:23:59.680
That's the risk. I mean, there's a 14 -year -old

00:23:59.680 --> 00:24:02.529
in... in the IPL. Well, that was exactly who

00:24:02.529 --> 00:24:04.049
I was thinking about whilst we were talking here.

00:24:04.089 --> 00:24:05.910
He's extraordinary, isn't he? He doesn't seem

00:24:05.910 --> 00:24:08.609
too phased, does he? Unphased, yeah. Now, that

00:24:08.609 --> 00:24:10.630
will tell you, and this is what you know this

00:24:10.630 --> 00:24:12.289
because you've already started with the diamond,

00:24:12.430 --> 00:24:15.859
is that performance under pressure. and elite

00:24:15.859 --> 00:24:18.319
sustainable high performance will not only be

00:24:18.319 --> 00:24:20.579
about one thing and some people don't like that

00:24:20.579 --> 00:24:22.720
answer but the truth is there's a combination

00:24:22.720 --> 00:24:26.400
of talent the physical preparation the game understanding

00:24:26.400 --> 00:24:29.380
and the mental skills and even then it'll be

00:24:29.380 --> 00:24:31.319
contextual because it'll depend upon where you're

00:24:31.319 --> 00:24:33.740
asked to do so it is a combination of factors

00:24:33.740 --> 00:24:36.400
but being mentally ready to be able to take on

00:24:36.400 --> 00:24:38.000
that pressure and be ready for that and deal

00:24:38.000 --> 00:24:39.720
with the disappointments that might well come

00:24:39.720 --> 00:24:42.420
when you face them is part of that journey. As

00:24:42.420 --> 00:24:44.819
coaches supporting them through that inevitable

00:24:44.819 --> 00:24:47.140
experience, because they're all going to fail

00:24:47.140 --> 00:24:48.559
at some point. In fact, cricket's one of those

00:24:48.559 --> 00:24:51.339
sports where you fail more often than you succeed,

00:24:51.519 --> 00:24:53.839
don't you? As a batter, you go out, even if you're

00:24:53.839 --> 00:24:56.019
Joe Root, you're not scoring 50 or 100 every

00:24:56.019 --> 00:24:58.900
time, but once in three if you're Joe Root and

00:24:58.900 --> 00:25:01.400
you're lucky. And I think jockeys say they...

00:25:01.869 --> 00:25:03.990
Do they fall one every seven in national hunting

00:25:03.990 --> 00:25:06.569
racing and then perhaps win one every ten if

00:25:06.569 --> 00:25:09.970
you're Ryan Moore or O'Sheen Murphy? A lot of

00:25:09.970 --> 00:25:12.009
sport is about failure. When you get to the top

00:25:12.009 --> 00:25:14.069
level, it's no different. Yeah, which is why

00:25:14.069 --> 00:25:16.430
the notion that it's all about winning is flawed

00:25:16.430 --> 00:25:19.589
because of course we prepare to win and of course

00:25:19.589 --> 00:25:22.470
we want to be successful because that's why we

00:25:22.470 --> 00:25:25.100
do what we do. We want to be successful. And

00:25:25.100 --> 00:25:27.700
we remember the moments when we do, but we equally

00:25:27.700 --> 00:25:29.460
remember the moments that we don't. And those

00:25:29.460 --> 00:25:31.079
are the ones that we need to be ready for. So

00:25:31.079 --> 00:25:33.700
when parents introduce me to their young son

00:25:33.700 --> 00:25:35.099
or daughter and they say, I want you to teach

00:25:35.099 --> 00:25:37.819
him or her to be, you know, the next Wimbledon

00:25:37.819 --> 00:25:40.740
or them. Now you go, well, maybe. And I want

00:25:40.740 --> 00:25:42.880
you to teach them to win and understand what

00:25:42.880 --> 00:25:44.559
it's like. I go, I bet you don't. What you really

00:25:44.559 --> 00:25:47.380
need them to know is what it takes to lose. That's

00:25:47.380 --> 00:25:49.140
more important, isn't it? It's how you cope with

00:25:49.140 --> 00:25:51.279
bouncing back from losing. That's really what

00:25:51.279 --> 00:25:52.980
we're trying to coach players. Roger Federer

00:25:52.980 --> 00:25:55.059
has it right. And I think in his well -known

00:25:55.059 --> 00:25:58.480
speech now, 54 % of the points he played in the

00:25:58.480 --> 00:26:00.720
major matches he's competed in, he lost. Is that

00:26:00.720 --> 00:26:04.539
right? I love that. And it's a great speech because

00:26:04.539 --> 00:26:07.359
that's saying, he's saying students in a university

00:26:07.359 --> 00:26:10.119
in the US. That's what you need to be ready for.

00:26:10.200 --> 00:26:12.319
You prepare hard, you do everything you can do

00:26:12.319 --> 00:26:14.500
to be successful in every moment and in everything

00:26:14.500 --> 00:26:16.799
that you do, but you have to know the fact that

00:26:16.799 --> 00:26:19.119
you will not be. And the question and the mental

00:26:19.119 --> 00:26:20.759
resilience, if you want to call it that, the

00:26:20.759 --> 00:26:22.500
challenge that we face from a mindset perspective

00:26:22.500 --> 00:26:25.640
is how quickly we recognise our response, how

00:26:25.640 --> 00:26:27.779
quickly we accept the fact that it's us and not

00:26:27.779 --> 00:26:32.019
VAR or the umpire or the exam or whoever we would

00:26:32.019 --> 00:26:34.400
like to blame outside that, and then how quickly

00:26:34.400 --> 00:26:36.440
we are to choose the next step. And it's that.

00:26:36.779 --> 00:26:39.440
helpful choice that links to the ability to be

00:26:39.440 --> 00:26:41.779
resilient I suppose that control the controllables

00:26:41.779 --> 00:26:44.380
which is a pretty ugly old expression that's

00:26:44.380 --> 00:26:46.019
been kicking around for a long time I think it's

00:26:46.019 --> 00:26:48.380
got a lot of pitfalls in that expression all

00:26:48.380 --> 00:26:51.279
weeks but what you've just said there is one

00:26:51.279 --> 00:26:54.079
element that you can control is is how you react

00:26:54.079 --> 00:26:56.619
to these situations yeah you're right to raise

00:26:56.619 --> 00:26:58.359
there are flaws there are pitfalls in it and

00:26:58.359 --> 00:27:01.359
it's it's lazily used again by coaches who say

00:27:01.359 --> 00:27:03.960
yep just and the media and the media they're

00:27:03.960 --> 00:27:05.579
controlling the controllables because it's us

00:27:05.579 --> 00:27:08.319
because it's a cool saying but actually say to

00:27:08.319 --> 00:27:10.799
them what do you mean by that Just exactly what

00:27:10.799 --> 00:27:12.599
do you mean by that? And what they're trying

00:27:12.599 --> 00:27:14.099
to say is we're going to focus on the things

00:27:14.099 --> 00:27:15.940
that we can control and not worry about the stuff

00:27:15.940 --> 00:27:18.220
we can't control. And then say to somebody, right,

00:27:18.279 --> 00:27:19.900
when something happens that you really don't

00:27:19.900 --> 00:27:21.599
want to happen, that makes you feel distinctly

00:27:21.599 --> 00:27:25.559
unhappy, sad, angry, what do you do to allow

00:27:25.559 --> 00:27:27.980
you to forget about that, which is the coaching,

00:27:28.140 --> 00:27:30.240
and only focus on the things you can control?

00:27:30.539 --> 00:27:32.579
And as a human being, it's like saying to somebody,

00:27:32.640 --> 00:27:34.819
don't think of pink elephants. Because in your

00:27:34.819 --> 00:27:37.160
head is how you feel about what you can't control.

00:27:37.380 --> 00:27:39.640
And the skill is to be able to recognise it,

00:27:39.920 --> 00:27:42.240
quickly and shift your attention in the moments

00:27:42.240 --> 00:27:45.359
that matter two more then first of all it strikes

00:27:45.359 --> 00:27:48.799
me that coaches who are on duty with teams in

00:27:48.799 --> 00:27:51.599
intense environments so if you're a cricket coach

00:27:51.599 --> 00:27:54.740
on a tour and that can be your club under 13s

00:27:55.099 --> 00:27:57.259
on a tour of the Channel Islands or down in Devon

00:27:57.259 --> 00:27:59.759
or wherever it might be, or if you're looking

00:27:59.759 --> 00:28:02.599
after an IPL side or an international side, you're

00:28:02.599 --> 00:28:05.720
in contact so much with the players, aren't you?

00:28:05.779 --> 00:28:08.539
Is it fair that you have to be not on your guard,

00:28:08.700 --> 00:28:10.279
you've got to be authentic, but you need to be

00:28:10.279 --> 00:28:13.759
aware that in every little exchange, you can

00:28:13.759 --> 00:28:17.519
shift a player's mindset with what you say or

00:28:17.519 --> 00:28:20.160
what you do or how you behave. And actually,

00:28:20.180 --> 00:28:22.559
if you've got that... as a coach, then you've

00:28:22.559 --> 00:28:25.819
basically got to live it 24 -7. You can't be

00:28:25.819 --> 00:28:27.440
sort of erratic. You're thinking, right now we're

00:28:27.440 --> 00:28:29.640
training, so now we'll do the psychology bit.

00:28:30.440 --> 00:28:32.680
And those tours, I don't know how coaches do

00:28:32.680 --> 00:28:34.980
it really, because you're on duty the whole time,

00:28:35.019 --> 00:28:37.160
aren't you? So I'll give you two examples, which

00:28:37.160 --> 00:28:39.700
are different ends. So I think it's a lovely

00:28:39.700 --> 00:28:42.150
example. You've got 15... young young people

00:28:42.150 --> 00:28:44.329
and they're on a tour and they don't care they

00:28:44.329 --> 00:28:46.549
want to be but by the way perspective will tell

00:28:46.549 --> 00:28:49.190
you that this is not an elite tour with the whole

00:28:49.190 --> 00:28:51.789
world watching this is a group of under 13s or

00:28:51.789 --> 00:28:54.230
under 14s or on a tour somewhere they want to

00:28:54.230 --> 00:28:56.069
enjoy what they're doing they want to learn a

00:28:56.069 --> 00:28:57.990
little bit about playing that sport at that level

00:28:57.990 --> 00:28:59.549
in a different place and they want to learn all

00:28:59.549 --> 00:29:02.519
the time and as you do that as a coach you are

00:29:02.519 --> 00:29:04.440
going to be impacting the mentality of those

00:29:04.440 --> 00:29:06.200
players individually and collectively all the

00:29:06.200 --> 00:29:08.079
way through it. If you said to me, where would

00:29:08.079 --> 00:29:10.400
we put the attention and the energy in terms

00:29:10.400 --> 00:29:13.359
of development of mental skills? I'd say coaches

00:29:13.359 --> 00:29:15.039
will be the ones that you really spend because

00:29:15.039 --> 00:29:18.819
they have that capacity to unhelpfully be detrimental

00:29:18.819 --> 00:29:21.640
in the mental skill, the mentality of the players

00:29:21.640 --> 00:29:22.859
that they're with and the young people they're

00:29:22.859 --> 00:29:24.779
with. But equally, they could create the environment

00:29:24.779 --> 00:29:27.099
where it genuinely contributes to the positive

00:29:27.099 --> 00:29:28.740
development, the helpful development of those

00:29:28.740 --> 00:29:32.390
mental skills. There's one. Now go all the way

00:29:32.390 --> 00:29:34.970
to the elite level and ask yourself, did the

00:29:34.970 --> 00:29:37.589
coaches responsible, were they ready mentally

00:29:37.589 --> 00:29:41.750
for the experience? And was the work done to

00:29:41.750 --> 00:29:44.470
prepare them for everything that was likely to

00:29:44.470 --> 00:29:48.650
occur and the pressures that were entirely predictable

00:29:48.650 --> 00:29:51.789
and the likely outcomes? You prepare to win,

00:29:51.869 --> 00:29:54.170
but you know that you won't. Were we ready mentally?

00:29:54.549 --> 00:29:56.890
Parents, I suppose, is the other element because

00:29:56.890 --> 00:29:59.630
they can, I've often seen excellent sessions.

00:30:00.299 --> 00:30:02.900
delivered by coaches to younger kids and you

00:30:02.900 --> 00:30:04.519
just know that the parents are going to undo

00:30:04.519 --> 00:30:06.440
all the good work in the drive on the way home

00:30:06.440 --> 00:30:08.500
by things they say or their attitude towards

00:30:08.500 --> 00:30:10.680
it so that that's another one isn't it that we

00:30:10.680 --> 00:30:14.220
could probably talk about just um you'll do you'll

00:30:14.220 --> 00:30:15.799
deal with that as well because you just know

00:30:15.799 --> 00:30:18.599
that and listen parents i've got young my daughters

00:30:18.599 --> 00:30:20.980
are 23 and 21 you want them to do well in whatever

00:30:20.980 --> 00:30:23.380
they do of course you do and you want to help

00:30:23.380 --> 00:30:26.359
them do well in all that you do. And so the notion

00:30:26.359 --> 00:30:28.400
that you should sometimes take a step backwards,

00:30:28.579 --> 00:30:31.880
just pause for a moment. It is so difficult to

00:30:31.880 --> 00:30:34.539
do. But that's what coaches need you to do. And

00:30:34.539 --> 00:30:36.880
some sports credit, they don't let parents into

00:30:36.880 --> 00:30:39.319
the swimming pool or into the gymnastics center

00:30:39.319 --> 00:30:40.680
or wherever it might be because they know the

00:30:40.680 --> 00:30:43.119
impact they can have. But you can't let... parents

00:30:43.119 --> 00:30:45.039
not watch the football, but you know the impact

00:30:45.039 --> 00:30:47.700
they'll have. So the notion that parenting is

00:30:47.700 --> 00:30:49.680
well done shouting louder and louder to tell

00:30:49.680 --> 00:30:52.740
your son or daughter to score more is probably

00:30:52.740 --> 00:30:55.720
not the most helpful. Educating the parents as

00:30:55.720 --> 00:30:58.200
much as anything. I agree. I think it's a huge

00:30:58.200 --> 00:31:00.640
opportunity to take this framework that we've

00:31:00.640 --> 00:31:02.880
created because we're asked to now in businesses

00:31:02.880 --> 00:31:05.960
and say, could we take this home for our family?

00:31:06.099 --> 00:31:08.279
And we go, absolutely you could because it starts

00:31:08.279 --> 00:31:11.680
human first, family first. employee or business

00:31:11.680 --> 00:31:13.420
leader second and the last thing I was going

00:31:13.420 --> 00:31:14.799
to admit because I think this struck a chord

00:31:14.799 --> 00:31:16.599
with you and we mentioned it a few minutes ago

00:31:16.599 --> 00:31:19.539
was the media's part in this and when you're

00:31:19.539 --> 00:31:22.839
making judgments on players mental setups from

00:31:22.839 --> 00:31:26.200
afar so I'm guilty of this because half my job

00:31:26.200 --> 00:31:29.599
is doing sports commentary and I'm always casting

00:31:29.599 --> 00:31:33.259
dispersions about footballers or rowers or jockeys

00:31:33.259 --> 00:31:35.660
i'm fully aware that some people will listen

00:31:35.660 --> 00:31:37.940
to this girl what a hypocrite but it's a real

00:31:37.940 --> 00:31:40.200
danger isn't there that we without even speaking

00:31:40.200 --> 00:31:43.119
to a player you make some sort of comment or

00:31:43.119 --> 00:31:46.359
make a judgment on someone's psychology and really

00:31:46.359 --> 00:31:48.579
and this goes back to one of our fundamental

00:31:48.579 --> 00:31:50.539
coaching points you've got to know the individual

00:31:50.539 --> 00:31:53.960
so well how many as a person their life they're

00:31:53.960 --> 00:31:57.380
away from the sport in the sport before you can

00:31:57.380 --> 00:31:59.700
make any valid judgment on someone's psychological

00:31:59.700 --> 00:32:03.680
makeup. Yeah, I think you're right to call out

00:32:03.680 --> 00:32:06.720
the media and actually call out coaches and leaders

00:32:06.720 --> 00:32:08.960
and generally and teachers even probably. We

00:32:08.960 --> 00:32:11.259
know that mentality is a thing. It's traditionally

00:32:11.259 --> 00:32:13.000
difficult to measure. We've done a lot of work

00:32:13.000 --> 00:32:14.940
in the military. So we worked with the British

00:32:14.940 --> 00:32:16.940
Army, with the Gurkhas, and we've also now got

00:32:16.940 --> 00:32:18.700
a contract with Joint Special Operations in the

00:32:18.700 --> 00:32:20.720
US. They're busy at the moment, but same thing.

00:32:21.840 --> 00:32:24.940
understanding the part that mentality plays and

00:32:24.940 --> 00:32:28.700
being able to recognise and ask the question,

00:32:28.839 --> 00:32:31.519
what role did our mindset play in the decision

00:32:31.519 --> 00:32:34.279
that was made or the action that was taken, is

00:32:34.279 --> 00:32:36.980
a fair question. And having a simple framework

00:32:36.980 --> 00:32:39.299
to help you do that would be much easier. So

00:32:39.299 --> 00:32:42.839
I think it is okay to raise the question mentally,

00:32:43.079 --> 00:32:45.890
were they prepared? were they ready in the moment

00:32:45.890 --> 00:32:48.210
and what's going to be done to reflect on what

00:32:48.210 --> 00:32:50.950
part that played it just requires a second level

00:32:50.950 --> 00:32:54.450
question to ask about mindset and we've provided

00:32:54.450 --> 00:32:57.269
a simple framework that is used from the top

00:32:57.269 --> 00:32:58.869
of the mountain to the new zealand all blacks

00:32:58.869 --> 00:33:01.309
to the military to blue light services to businesses

00:33:01.309 --> 00:33:03.710
to schools that just says look there is a simple

00:33:03.710 --> 00:33:05.630
way of talking about it did it come from the

00:33:05.630 --> 00:33:08.440
red Was your attention diverted, distracted,

00:33:08.599 --> 00:33:11.059
or was it a decision that was made with clarity

00:33:11.059 --> 00:33:13.700
of thought, a real perspective and an ability

00:33:13.700 --> 00:33:15.799
to focus in on the job at hand? Martin, I've

00:33:15.799 --> 00:33:17.160
really enjoyed our chat. I said at the start

00:33:17.160 --> 00:33:19.480
we could easily talk for five or six days. And

00:33:19.480 --> 00:33:21.799
we nearly have. But it's been great. And thank

00:33:21.799 --> 00:33:24.240
you so much for covering such a broad area of

00:33:24.240 --> 00:33:26.240
this. It's been great catching up. Thank you.

00:33:26.240 --> 00:33:28.579
And thoroughly enjoyed it. It is a fabulous topic.

00:33:28.640 --> 00:33:30.539
It's a current topic nowadays because of the

00:33:30.539 --> 00:33:32.839
mental health challenge that we're facing. So

00:33:32.839 --> 00:33:35.220
we shouldn't duck our responsibility as a society

00:33:35.220 --> 00:33:37.680
in that area and all the casualties of that. But

00:33:37.680 --> 00:33:41.079
what an unbelievably empowering way to open up

00:33:41.079 --> 00:33:42.960
a conversation about building mental skills and

00:33:42.960 --> 00:33:45.480
giving people the capacity to own not only their

00:33:45.480 --> 00:33:47.299
response when things go well, but also their

00:33:47.299 --> 00:33:48.200
response when they don't.
