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You're listening to the Decarbonisation Dialogue,

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a podcast from Salix. Welcome to Delivering on

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Climate Change, our collective challenge. Welcome

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to the Decarbonisation Dialogue. I am Hannah

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Walker and I believe that the best way to communicate

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a message is by being passionate about what you

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are talking about. My guest today is Rachael Orr

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and Rachael is the... Chief Executive of Climate

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Outreach, which I believe is the first British

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charity to focus exclusively on public engagement

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with climate change. Rachael's job is to deliver

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defining overall strategy, goals and impact.

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Rachael has spent her career in the voluntary

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sector in leadership roles, combining a deep

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commitment to social justice and to public engagement.

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She has run campaigns for shelter, led program

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and campaigning work at Oxfam and currently serves

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as Chair of Trustees at the Refugee Council.

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It was her last role leading a network of housing

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associations that Rachael really appreciated the

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huge gap in public awareness and engagement on

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climate change. We know that housing, like many

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sectors, needs to decarbonize. Rachael is a mom,

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I believe, of two young children, so she's busy.

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But as I always say, if you want something to

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be done, to get done, you ask the busiest person

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you know. And I think that certainly gets stuff

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done. So welcome to Rachael. Thanks Hannah, lovely

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to be here. Thank you. Now Rachel, tell us a

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little bit about how you started in your career

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and what drives you and your values because you've

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gone from leadership roles in housing and social

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justice to climate engagement. Where does that

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start? So I come from a family of teachers, social

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workers, community development workers, so a

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kind of combination of sort of thoughtfulness

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and a passion for equality and social justice.

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mixed in with people who believe in rolling their

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sleeves up and kind of cracking on and getting

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stuff done. So those have been kind of guiding

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forces in my life growing up. took me after a

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degree in English and politics at Liverpool University

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to the voluntary sector. I was really lucky to

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start working in Shelter's press office. I was

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able to do a huge amount of, I think, really

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important and impactful work there and also just

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learn a huge amount about communication, about

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people and about the kind of broader sector.

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And then in terms of kind of moving into climate.

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So, yes, as you mentioned, I was running a network

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for chief executives of place -based housing

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associations so these are people running kind

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of you know multi -million pound organizations

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in some of the most deprived areas in the country

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and I remember about probably four or five years

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ago having a round table with about 20 CEOs and

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saying to them what's the thing that keeps you

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awake at night and I was expecting them to talk

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about the kind of really deep levels of poverty

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and deprivation about the anti -social behavior

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about challenges around funding and to a man

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and woman they said How on earth are we going

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to decarbonize all of our housing stock? And

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the really, really kind of wicked challenge that

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they felt within that was how do we bring people

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with us? You know, one brilliant leader who I

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worked with, she put it in a way that always

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kind of sticks in my head. She said, how do I

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sit down with a mum of three kids? I know that

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they only have one bedroom, so her kids are sharing

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a bed. How do I tell her that I might spend 10

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grand on her property? She's not getting an extra

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bedroom. She's not getting an outside space to

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dry her clothes. She's getting a heat pump. How

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do I begin that conversation about why that's

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important, why that's a priority? And I thought

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there must be an organization that helps people

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have those conversations. And I find climate

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outreach. I see that. That's such a good point,

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isn't it? It is telling that story and how does

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that become necessary and important for somebody.

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Now, climate outreach, which takes us nicely

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onto defining climate outreach's unique goal

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in the climate and role in the climate movement.

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Can you tell us a little bit about your research

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and how you do support organizations to tell

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that very different story or to tell a story?

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Because I know that you offer various training,

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research, workshops, etc. So I think what climate

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outreach has always sought to do is to think

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about climate communication from listening first

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rather than broadcasting and I think an awful

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lot of communication especially communication

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that comes from campaigning organization that

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comes from people who are deeply knowledgeable

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and deeply passionate often starts with talking

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this is what you need to know this is what you

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need to understand And actually what a lot of

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really drew me into climate outreach was thinking,

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how do we start by listening? How do we start

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by understanding where different people are,

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how they see the world, how their values, the

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kind of underpin all bits of their life, link

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to how they think and feel and understand climate

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change. So an awful lot of climate outreach's

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work, almost always delivered in partnership,

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has been building links with trade unions or

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the Women's Institute or communities in places

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and sort of trying to understand how the people

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that they are working with think and feel and

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understand climate change. and then work with

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them to think about how they could maybe shift

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some of their communications or messaging so

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that it lands to a broader range of people. And

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then we've also done more kind of national level

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studies where we've kind of taken that approach

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but used it to do focus groups and surveys and

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kind of more in -depth bits of work. and then

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try to produce some kind of insights and guidelines

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for people who are thinking about how they might

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alter their communications and their messaging

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a bit so that it can resonate with different

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audiences and kind of people of different backgrounds

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or maybe different political persuasions. And

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I'm glad you've mentioned the Women's Institute

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actually because I was lucky enough to interview

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Emma Holland -Lindsey from the Women's Institute.

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and talking about that messaging and that grassroots

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and how you tell that message around people and

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where it starts and where it goes and I think

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you do you have something called climate ambassadors

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is that right is that what you call it at climate

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outreach climate ambassadors and how does that

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exactly tie in with that? We've used this kind

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of ambassador model in lots of different forums.

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We've worked on it with Women's Institute, you

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know, how can their kind of sort of community

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leaders think of themselves in terms of their

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personal climate story. And we've also run a

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similar kind of program with climate scientists.

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And that particular initiative came about because

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we had some climate scientists approach us and

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say to us, we're deeply knowledgeable and passionate

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about this, but we don't... We don't think we're

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very good sometimes at kind of, you know, the

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kind of explaining and public communication about

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it. How can we think about the messaging that

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we can use to more effectively kind of talk to

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people about what's happening, about what's happening

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in climate science, but how it kind of connect

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with them. We've done some work both at a kind

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of social science level. So the social science

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will tell you that unfortunately facts aren't

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that effective as a mechanism of communication.

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Scientists are brilliant at facts. Knowing the

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facts is obviously essential but we are social

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animals and what most people want is connection

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and story and kind of empathy with kind of their

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own lives and their own kind of struggles. So

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our science ambassadors program worked with a

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lot of climate scientists to help them think

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about how they could communicate not just the

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science but like communicate as themselves as

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scientists, you know, how do you as someone who

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is talking about climate bring the kind of personal

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dimension into it and that's something I've certainly

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found kind of moving from an issue like housing,

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like everybody has somewhere that they live,

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whether that's somewhere that's good or somewhere

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that's less good, whereas quite a lot of climate

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communication can feel very much about facts

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and science and we sometimes leave the people

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behind trying to work with people about How do

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you bring that to the fore more? How do you bring

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that kind of empathy with your audience? And

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it was, yeah, it was a really interesting process

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doing that with climate scientists. And that

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model is something that we do when we're, you

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know, working in partnership with anyone, as

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I say, from kind of climate scientists or maybe

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to charities or community groups, community leaders

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as well. So, yeah, because I do speak to quite

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a few scientists and engineers and we talk a

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lot about statistics and facts because we need

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those, because we need to know that things are

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warming up, we need to know how we're responding,

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but essentially we're driven by emotion and we're

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driven by the heart, aren't we, and those stories.

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And there's a lot of social science research,

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so essentially your job is to get that social

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science research and find the very best to tell

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that story. which takes us on to kind of the

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kinds of stories we're seeing on our news, because

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we see climate crisis stories regularly on our

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news, whether it's flooding, whether it's fires,

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et cetera. From your experience, why do you think

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there is such a gap in the public understanding

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of climate issues? And why do you think we're

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finding it quite hard to tell that very real

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climate story? Because we've got, for example,

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we've got climate migration, which is a big issue.

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and the perception of climate migrants. We see

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the perception of climate migrants in our news

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as well. What are the issues around that? What

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advice would you give to a new organization or

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to any organization coming? Because you've also

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worked with The Guardian, for example, because

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I know you've helped shape editorial standards

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and guidelines at The Guardian in terms of climate

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photojournalism, I think. And maybe you can talk

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a little bit about that. And you've also launched

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a campaign called I think it's Shall We Love?

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Tell us how practical that is to bring those

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statistics to life. The first thing I would say

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is people across the UK really care about climate

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change. They're really worried about it and they

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really care about it. They see those news stories

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of climate impact and they're worried. What a

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lot of people say to us is when they're worried

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about something, they try not to think about

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it. And actually, that's quite a normal human

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response, right? I'm quite worried that I might

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get cancer one day, but I don't think about it.

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Obviously, the people who've chosen to work on

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climate, we're so worried about this that it

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drives us to lean in more. But that's a bit of

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a difference. But I think it's a mistake to assume

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that just because people aren't talking about

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climate all the time, they don't know that it's

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important and they're not worried about it every

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time we do. kind of population -wide surveys,

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every time we talk to people about this, you

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know, people get it, they're worried about it,

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and they're starting to notice climate impacts,

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not just around the world, but locally as well.

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You know, more and more people are saying, it's

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not just the weather, is it? You know, my local

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community is flooded. So, you know, I think that

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kind of realization is growing. I think there's

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a few key things. So, first of all, I think it's

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really important that we find a way when we're

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telling, when the news is telling those stories

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about climate impact, that we name climate change.

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Some journalists, some media outlets, some weather

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reporters do that, but it doesn't happen across

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the board at all. And of course, we need to think

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about how we do that and we need to do it sensitively.

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But I don't think it's OK anymore for us just

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to have kind of report after report of kind of

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wild weather. You know, there needs to be more

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that consistently says, you know, these are some

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of the why and this is how it links to the fact

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that the kind of the kind of planet is warming.

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We have to balance some of those stories of despair

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and destruction with progress. because the other

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thing that people don't know enough about is

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that we are making progress. And I also think

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this is a bit of a challenge for kind of climate

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campaigners and climate advocates, because what

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we feel is the progress isn't fast enough. And

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a lot of, you know, what you'll get from climate

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campaigners is we're not doing enough and we

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know we're not, we're not doing enough. But what

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people who don't think about this every day just

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here is it's all negative there is no positive

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to be had there at all so actually we need the

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stories of progress we need to keep telling people

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like we've halved our emissions since the 1990s

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50 percent of our electricity is now powered

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by renewables like when you tell people that

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they're like wow really that's incredible that

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makes me feel better that makes me feel good

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So we need to find the stories of progress and

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we need to find the storytellers of progress

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as well. You know, of course we need the scientists,

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but we need the innovators and the community

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leaders who are kind of powering the green transition

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as well. So I think there's definitely something

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about how we balance stories and the storytellers.

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And I think it's how we sort of, you know, talk

00:12:30.000 --> 00:12:33.120
about that sort of honestly and kind of openly

00:12:33.120 --> 00:12:35.940
and sensitively, like the vast majority of people

00:12:35.940 --> 00:12:37.879
who are moving because of climate change are

00:12:37.879 --> 00:12:41.179
doing so within their countries. or across country

00:12:41.179 --> 00:12:44.399
borders, they're not coming to the UK. There's

00:12:44.399 --> 00:12:46.500
a big risk around some of this that we start

00:12:46.500 --> 00:12:49.960
telling scare stories. We've got to tackle climate

00:12:49.960 --> 00:12:51.820
change so there isn't more migration. That is

00:12:51.820 --> 00:12:54.299
a terrible, terrible thing for us to be falling

00:12:54.299 --> 00:12:59.139
into the trap of doing. So I think how do we

00:12:59.139 --> 00:13:01.320
tell the people's story and the kind of sensitive

00:13:01.320 --> 00:13:03.559
story, but also what are the things that are

00:13:03.820 --> 00:13:06.179
resonant and relevant to people's daily lives

00:13:06.179 --> 00:13:08.539
and how are we kind of starting more of our our

00:13:08.539 --> 00:13:10.480
kind of communication and storytelling from from

00:13:10.480 --> 00:13:14.220
there. Yes now you've also work or do work with

00:13:14.220 --> 00:13:16.720
the IPCC which is of course the Intergovernmental

00:13:16.720 --> 00:13:19.440
Panel on Climate Change. Can you tell me a little

00:13:19.440 --> 00:13:21.860
bit about that work what how what influence have

00:13:21.860 --> 00:13:24.549
you had there? So that the main piece of work

00:13:24.549 --> 00:13:26.769
we did with the IPCC was a few years ago where

00:13:26.769 --> 00:13:30.330
they kind of asked us to help shape a chapter

00:13:30.330 --> 00:13:32.850
they were writing specifically around kind of

00:13:32.850 --> 00:13:35.269
public engagement and communication and that

00:13:35.269 --> 00:13:37.490
was what sparked some of our partnerships with

00:13:37.490 --> 00:13:40.429
some of the scientists that I mentioned. For

00:13:40.429 --> 00:13:42.269
me the kind of exciting thing about that was

00:13:42.269 --> 00:13:44.990
that the real sort of start I think of a realization

00:13:44.990 --> 00:13:47.450
from that kind of broader science community that

00:13:47.480 --> 00:13:50.039
we all have a role in how we think about the

00:13:50.039 --> 00:13:52.059
kind of communication and kind of storytelling

00:13:52.059 --> 00:13:55.879
about this and how we can help move beyond this

00:13:55.879 --> 00:13:58.980
just being a climate sector kind of story. This

00:13:58.980 --> 00:14:02.159
is now not just kind of an issue of climate change.

00:14:02.299 --> 00:14:04.279
It's kind of, you know, it's going to fundamentally

00:14:04.279 --> 00:14:07.879
kind of affect all of our lives and jobs and

00:14:07.879 --> 00:14:09.440
communities, but also, you know, it's going to

00:14:09.440 --> 00:14:12.519
fundamentally kind of rewire our economy. So

00:14:12.519 --> 00:14:16.000
for me, there were, I mean, obviously the kind

00:14:16.000 --> 00:14:18.139
of, you know, privilege and prestige of being

00:14:18.139 --> 00:14:21.100
invited to kind of work with the IPCC but actually

00:14:21.100 --> 00:14:23.240
that kind of realization from people in those

00:14:23.240 --> 00:14:26.740
kind of deeply expert policy circles about the

00:14:26.740 --> 00:14:29.320
need for and their role in thinking about how

00:14:29.320 --> 00:14:31.980
we sort of take this out kind of beyond the kind

00:14:31.980 --> 00:14:35.399
of climate science world into people's kind of

00:14:35.399 --> 00:14:38.399
everyday lives and how we could help to kind

00:14:38.399 --> 00:14:40.580
of them think about that. Yes, if there's one

00:14:40.580 --> 00:14:43.480
piece of advice you would give to leaders in

00:14:43.480 --> 00:14:46.990
the voluntary sector? who want to focus on climate

00:14:46.990 --> 00:14:50.429
change, what would it be? I would say three things.

00:14:50.789 --> 00:14:53.269
I'll be a bit cheeky, I'll give them three. So

00:14:53.269 --> 00:14:55.450
one is, I think, be really practical. What can

00:14:55.450 --> 00:14:58.590
you do in your business? And it's absolutely

00:14:58.590 --> 00:15:00.669
fine to start small. And we say this all the

00:15:00.669 --> 00:15:02.870
time with, you know, thinking about kind of motivating

00:15:02.870 --> 00:15:04.929
people to act, like start with things that feel

00:15:04.929 --> 00:15:07.269
like small actions and then they can grow bigger.

00:15:07.730 --> 00:15:10.799
So I think, you know, what could what could you

00:15:10.799 --> 00:15:13.440
do within your organization or your supply chain

00:15:13.440 --> 00:15:16.460
that you know could make a kind of initial difference

00:15:16.460 --> 00:15:19.200
in terms of tackling climate change reducing

00:15:19.200 --> 00:15:21.799
carbon emissions. The second thing is I would

00:15:21.799 --> 00:15:24.100
say talk to your staff there will be people who

00:15:24.100 --> 00:15:26.279
work for your organization who are really passionate

00:15:26.279 --> 00:15:28.539
about this issue who have ideas and who would

00:15:28.539 --> 00:15:31.460
love to be consulted on what more your business

00:15:31.460 --> 00:15:34.240
can do. And I think the third thing is don't

00:15:34.240 --> 00:15:37.120
underestimate the kind of role you have as a

00:15:37.120 --> 00:15:39.519
leader, but as a person, like what is your personal

00:15:39.519 --> 00:15:42.000
climate story? What does this mean to you? Like

00:15:42.000 --> 00:15:43.639
it might not mean that much to you. You know,

00:15:43.639 --> 00:15:45.279
I used to meet people in the housing sector and

00:15:45.279 --> 00:15:47.440
they'd be like, I'm not really bought into climate

00:15:47.440 --> 00:15:49.220
change, but this is really good for my business.

00:15:49.779 --> 00:15:51.700
And I wouldn't necessarily recommend that, but

00:15:51.700 --> 00:15:53.460
I think like being honest about it, you know,

00:15:53.600 --> 00:15:56.250
leaders who say. I'm doing this because my kids

00:15:56.250 --> 00:15:59.990
are on at me all the time. Why does it matter

00:15:59.990 --> 00:16:03.070
personally to you? And I think people really

00:16:03.070 --> 00:16:05.230
kind of respect that and want to kind of come

00:16:05.230 --> 00:16:07.049
along with you if you can do that as a leader.

00:16:07.750 --> 00:16:10.350
I think that last point is a very good point,

00:16:10.610 --> 00:16:12.830
actually, thinking again about what it means

00:16:12.830 --> 00:16:14.710
to you. And I think some of us take it for granted,

00:16:14.870 --> 00:16:16.289
don't we? I love for the environment. I love

00:16:16.289 --> 00:16:19.480
the planet. are, if we're fortunate enough, we've

00:16:19.480 --> 00:16:22.840
spent a lot of time outdoors in incredible scenery

00:16:22.840 --> 00:16:25.039
and just having great respect for that and awe

00:16:25.039 --> 00:16:27.320
for our natural world, which kind of drives us

00:16:27.320 --> 00:16:29.700
to want to protect it and safeguard it. Now,

00:16:29.799 --> 00:16:32.240
I would like to go back to you as a parent because

00:16:32.240 --> 00:16:34.899
I'd like to know how your role, and it's the

00:16:34.899 --> 00:16:37.519
most important role, isn't it? How does your

00:16:37.519 --> 00:16:39.740
role as a mother influence your perspective on

00:16:39.740 --> 00:16:43.740
climate advocacy and long -term impact? So my

00:16:43.740 --> 00:16:47.059
kids are eight and six now so it definitely sits

00:16:47.059 --> 00:16:49.779
in two camps. When they were smaller the main

00:16:49.779 --> 00:16:51.879
camp it sat in was me going oh my goodness like

00:16:51.879 --> 00:16:54.909
what is you know. What am I doing with my life

00:16:54.909 --> 00:16:57.029
that means that the world I'll leave my kids

00:16:57.029 --> 00:16:58.929
is one that you know I think is a bit better

00:16:58.929 --> 00:17:02.370
than when I found it um both you know really

00:17:02.370 --> 00:17:04.750
locally in terms of what I'm doing in my household

00:17:04.750 --> 00:17:07.210
or in my community but yeah what am I doing uh

00:17:07.210 --> 00:17:10.250
in terms of my job but I now find that I have

00:17:10.250 --> 00:17:13.230
two brilliantly inquisitive minds who are asking

00:17:13.230 --> 00:17:15.730
me a bunch of questions all the time about the

00:17:15.730 --> 00:17:18.210
type of car we drive and why we're or taking

00:17:18.210 --> 00:17:21.549
a bike rather than taking a car. And that's amazing.

00:17:21.630 --> 00:17:23.529
And they get quite a lot of that from school.

00:17:24.170 --> 00:17:26.009
There's things that they're kind of talking about

00:17:26.009 --> 00:17:28.029
in their classrooms, which I think is fantastic.

00:17:28.190 --> 00:17:30.250
And obviously, we're talking from home about

00:17:30.250 --> 00:17:32.309
it. But I'm definitely starting to feel the kind

00:17:32.309 --> 00:17:34.710
of push from them about the kind of choices that

00:17:34.710 --> 00:17:37.450
we're making as a family, which is brilliant.

00:17:37.730 --> 00:17:39.529
Occasionally uncomfortable, but really brilliant.

00:17:40.250 --> 00:17:42.609
So yeah, it's kind of twofold, really, my responsibility.

00:17:42.710 --> 00:17:44.750
But then also, yeah, like responding to questions

00:17:44.750 --> 00:17:46.740
and needs that they are bringing to me. It's

00:17:46.740 --> 00:17:48.759
hard isn't it being a parent especially of young

00:17:48.759 --> 00:17:50.660
children and trying to be sustainable as well

00:17:50.660 --> 00:17:53.180
just on a practical basis as well. It's a real

00:17:53.180 --> 00:17:56.019
challenge isn't it? Absolutely. Fantastic and

00:17:56.019 --> 00:17:57.740
of course hopefully they do correct you because

00:17:57.740 --> 00:17:59.420
they'll walk behind you and tell you to turn

00:17:59.420 --> 00:18:01.880
off the lights and stop running the tap and you

00:18:01.880 --> 00:18:05.640
know all of those things that are important.

00:18:07.039 --> 00:18:09.720
Rachel can I ask what next for you in your career?

00:18:10.279 --> 00:18:13.359
You've achieved so much what next? Thank you.

00:18:13.519 --> 00:18:18.779
I better not say too much and kiss my boss. I'm

00:18:18.779 --> 00:18:22.380
always driven by how we can kind of have impact

00:18:22.380 --> 00:18:25.539
and bring people with us and so right now my

00:18:25.539 --> 00:18:29.279
job at Climate Outreach is how we can do that

00:18:29.279 --> 00:18:32.220
on as big a scale as possible which you know

00:18:32.220 --> 00:18:34.500
one of the things I really love about Climate

00:18:34.500 --> 00:18:36.480
Outreach is we always seek to work in partnerships

00:18:36.480 --> 00:18:38.660
so trying to explore a kind of new partnerships

00:18:38.660 --> 00:18:40.839
you know how can we get our research to people.

00:18:41.200 --> 00:18:42.940
You know, I'm thinking about elections that are

00:18:42.940 --> 00:18:45.880
happening in the next 12 months. Who are all

00:18:45.880 --> 00:18:47.420
the campaign groups who are going to be thinking

00:18:47.420 --> 00:18:49.140
about climate in the run up to those elections?

00:18:49.240 --> 00:18:51.400
Can we help them think about their kind of messaging

00:18:51.400 --> 00:18:55.859
and their story? You know, thinking about what

00:18:55.859 --> 00:18:58.420
are the kind of big picture sort of stories and

00:18:58.420 --> 00:19:01.700
narratives that we might need in the UK in the

00:19:01.700 --> 00:19:03.619
next few years and what role could climate outreach

00:19:03.619 --> 00:19:06.720
have in kind of sort of shaping those? I think

00:19:06.720 --> 00:19:09.759
that we are always better when people who believe

00:19:09.759 --> 00:19:12.660
in the same outcomes and the same ends are working

00:19:12.660 --> 00:19:14.859
together, so trying to forge some partnerships

00:19:14.859 --> 00:19:18.140
across the sector to keep up the momentum that

00:19:18.140 --> 00:19:23.079
we've had on progress on climate, which has potentially

00:19:23.079 --> 00:19:24.759
felt a wee bit bumpy in the last few months.

00:19:24.900 --> 00:19:26.980
But I think there's so many brilliant people

00:19:26.980 --> 00:19:29.309
and there's so much energy in this sector. trying

00:19:29.309 --> 00:19:30.950
to think about how we can be a really good partner

00:19:30.950 --> 00:19:32.849
and help sort of harness that moving forward.

00:19:33.049 --> 00:19:34.869
I think that's certainly a great message because

00:19:34.869 --> 00:19:38.450
it's a common thread actually is that togetherness

00:19:38.450 --> 00:19:41.029
and being able to achieve and then you mentioned

00:19:41.029 --> 00:19:42.869
the word brilliance as well because there are

00:19:42.869 --> 00:19:44.869
so many brilliant people working in this area

00:19:44.869 --> 00:19:47.549
and together we can achieve so much more. So

00:19:47.549 --> 00:19:50.750
thank you very much to Rachel Orr who is the

00:19:50.750 --> 00:19:52.650
Chief Executive Officer of Climate Outreach.

00:19:52.940 --> 00:19:55.220
There can be no doubt that climate change is

00:19:55.220 --> 00:19:57.619
the biggest challenge of our time. Today we must

00:19:57.619 --> 00:19:59.779
reduce greenhouse gas emissions to slow global

00:19:59.779 --> 00:20:02.500
warming. Today we must act for tomorrow, adjusting

00:20:02.500 --> 00:20:04.579
our lifestyles to current and future impacts

00:20:04.579 --> 00:20:07.599
of climate change. Today we must use our collective

00:20:07.599 --> 00:20:09.900
wisdom to deliver on our climate commitments.

00:20:10.299 --> 00:20:12.779
Today we work for tomorrow's world. Don't forget

00:20:12.779 --> 00:20:15.440
to subscribe to our podcast channels and to email

00:20:15.440 --> 00:20:18.700
us at podcast .salixfinance .co .uk with your

00:20:18.700 --> 00:20:21.759
ideas. Thank you very much to Rachel. Thank you.

00:20:21.930 --> 00:20:25.170
Thank you. You've been listening to the Decarbonisation

00:20:25.170 --> 00:20:29.210
Dialogue, a podcast from Salix. For more information

00:20:29.210 --> 00:20:32.509
about our work and to find more content, please

00:20:32.509 --> 00:20:37.250
visit salixfinance .co .uk forward slash podcasts.
