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today.

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Welcome to the audio edition of BHBA's Mediation Training.

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In this episode, your host, the Honorable Gail S. Tucson of Jams, will introduce you

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to dispute resolution. Let's dive in.

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I'd like to welcome everyone to Introduction to Dispute Resolution. This is part of a program

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sponsored by the Beverly Hills Bar Association Mediation Certification Program. And we appreciate

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that there are going to be probably several recordings that you're going to review as

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part of the requirements for completion of the program.

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I was happy to be invited by the Beverly Hills Bar Association to participate as part of

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its volunteer faculty and look forward to introducing you to dispute resolution.

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So I have had a connection, I would say, to ADR for most of my legal career. I actually

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am from the California area and am delighted to have this connection with what I understand

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to be a very special bar association in terms of its history. I attended UCLA undergrad

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and for part of law school. And so I do have a connection to California, even though most

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of my legal career has been in the state of Georgia.

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As you can see from the slide, I had the opportunity to help found one of our bar associations,

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the Georgia Association of Black Women Attorneys. Now over 40 years ago, the organization is

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still very strong and vibrant in serving the legal community. I have spent most of my career

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on the bench as a trial judge for the Atlanta Judicial Circuit and served as its chief judge

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as well as serving as the chair of the Fulton County ADR board.

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So in this course, what we're aiming to do is to give you an overview of alternative dispute

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resolution, which we all know we refer to as ADR. We do have some objectives. We want

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you to be able to understand why there is a need for ADR and how it came about and to

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have a general understanding of the different types of alternative dispute resolution that

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you may encounter as a practicing attorney or as part of your studies if you're still

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in law school. We do understand, I think there's a mutual understanding that your attendance

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throughout the entirety of the recorded session is required. And I hope that you will enjoy

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as I have a career involving ADR. So let's discuss a little bit, we're a little bit together

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about the history of dispute resolution. So ADR has an interesting past. It has become

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an industry with standards and associations that began back in 1906 with what is referred

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to as the first pound conference, which is interesting because the reference first pound

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conference actually doesn't refer to a conference. It refers to a speech or an address that was

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made by Roscoe Pound when he was relatively young, just about 36 years old and he was

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speaking at the 29th American Bar Association conference, which was being held in St. Paul.

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He was a University of Nebraska law professor and he wanted to cause maybe an uproar but

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had some concerns about the justice system and how it was operating and whether or not

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it was addressing the needs of the average citizen and the businesses and entities that

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find themselves interacting with the legal system. There's a very interesting article

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I'd like to refer you to. It's in the Cardoza Journal of Conflict Resolution, volume 18,

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an article written by Laura Trium and Brian Farkas that gives you a very extensive history

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of ADR. So Mr. Pound, as he was giving his address, urged everyone to explore the dichotomy

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between everyone deserving their day in court, something that we hear often, and the general

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public's dissatisfaction with the traditional legal system. I found this to be kind of interesting

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in that the reasons that he identified for persons dissatisfaction with our traditional

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justice system then back in 1906 continue in many ways to be present day dissatisfactions,

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the rigidity of the system, all of the rules and the perception that if you're not familiar

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with the rules or if you're not able to use the rules with ease, that your ability to

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have your fair day in court may in fact be compromised. The emphasis he spoke of that

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is placed on the procedure, placed above the human experience and the quest for justice.

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And then finally he also highlighted the fact that there is perhaps a distaste by the common

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person for the sport of litigation. And by that he was speaking of whether you engage

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in certain practices or use the rules to your benefit for the win, for the ultimate prize

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as opposed to trying to distill the facts, determine the truth and reach justice at the

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end of the day. So 70 years later after the first pound conference, there was a second

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pound conference. And this was an actual conference that was focused on understanding and discussing

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dissatisfactions with our justice system. It was convened by then Chief Justice Warren

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Berger, who we know I devoted his career to improving the legal and judicial systems that

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we are all a part of. It was intended to commission a task force that was created. So 70 years

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after the first address by Roscoe Pound, Chief Justice Berger convened a conference devoted

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to the discussion of ADR in our justice system. And he proposed a courthouse of the future

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where various disputes would be categorized such that some would be litigated. The bigger

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cases in controversy, the higher amounts in controversy. And the more routine non-adversarial

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disputes would not be resolved in the courthouse, but would go through the ADR process. So the

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second pound conference, as I referenced, created a task force that worked after the

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convening of the conference. And it produced a 35-page report. And you can imagine it was

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filled with all kinds of recommendations and findings and truisms and not, perhaps. But

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there were three main recommendations. And those recommendations fueled the ADR model

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that pushed forward after the conference. The first recommendation was that there should

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be neighborhood justice centers. And I feel very fortunate here in the Atlanta area that

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we still have one of those first neighborhood justice centers. It's now called the Justice

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Center of Atlanta. And we attribute its success to the career devoted to this topic and the

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pursuit of this form of resolving disputes to EDEPREM. She helped with founding ours.

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He also, the task force, recommended that there be compulsory arbitration of certain

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disputes, especially those that were less than $10,000 in controversy. And I recall

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as a younger lawyer that we had a new rule in the Atlanta Judicial Circuit that focused

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on compulsory, mandatory arbitration for smaller disputes. And we had small panels of attorneys

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who volunteered their time to sit as arbitration panels and resolve those disputes for the

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litigants. And then the final recommendation, as mentioned, was that the non-adversarial

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smaller disputes would not even be resolved in the courthouse. Rather, they would be resolved

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through the work of our neighborhood justice centers. So it is really very interesting

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to kind of focus then on the impact that the Pound Conference has had on current day

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ADR. We know that there are various mandates for a multi-door judicial approach, meaning

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that our fordhouses are operated in a manner that provides different vehicles to resolve

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different types of disputes. For instance, you may have a landlord and tenant court that

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requires the participants to first try to resolve the issues that arise between landlord

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and tenant in a manner that is akin to a mediation or a conference more so than actually having

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a hearing, where oftentimes, especially as we see on television, the small person, not

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the big landlord, doesn't even have a clue as to how to present their case to court in

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order to expect to get a fair result. There are a variety of statutes and regulations

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that govern such a multi-door judicial approach. And I certainly would suggest that if you're

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going to practice in this area that you need to be familiar with all those rules, not just

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the typical rules that govern litigations such as the Civil Practice Act or the Evidence

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Code, but you need to know the rules that govern the ADR in your jurisdiction. There

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have been many statements of endorsement of this pathway for specific types of disputes.

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I mentioned landlord-tenant. You have labor and employment. You may have this in your

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family law area. I know in our court, we have a whole family law division that is devoted

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just to resolving divorce, custody, property, division-type issues in a non-avisarial way,

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where you meet first with the court, with judicial officers who help you sift through

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discovery and help you to resolve issues by sending you to mediation as opposed to getting

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geared up for an adversarial hearing. There's been tremendous progress in the education

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provided by our law schools that are encouraging students to become certified and skilled in

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conducting mediation to be prepared if ordered to go into a mandatory arbitration. That's

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good so that this is no longer considered to be novel or frowned upon, but in fact is

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encouraged as a great way to get cases resolved in a less expensive and more efficient way.

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We definitely see now through the legal industry's commitment to ADR that we have community mediation

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centers. You have private mediation companies such as Jams. That's the company that I'm

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affiliated with. Oftentimes, there will be mandatory arbitration clauses in contracts

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that govern employment or consumer construction, other types of controversies that require

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you to go through ADR before you even file in court. That's something to look for when

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you take on a case, whether or not you first have to engage in some form of ADR before

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you prepare a complaint to file in court. Then we have public funded ADR services such

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as court sponsored settlement conferences, for instance, the California Dispute Resolution

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Program Act funded funds mediation services for cases that are filed in superior and other

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courts in the state of California. We've talked a little bit, for some it may have been too

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much on the history of ADR. Once again, I encourage you to, if you're interested, to

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consider the bar journal article that I referenced as well as there's lots of literature out

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there. But now we want to help you to understand dispute resolution proceedings. There are

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three primary forms of ADR, mediation. I chuckle at that only because when I often refer

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or tell someone that I am preparing for or I can't take a call because I'm in mediation,

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they often think I'm saying meditation. So we'll have to reinforce for those that are

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not familiar with this that the word is mediation. Then we have arbitration and we also have

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settlement conferences. I think it would be helpful for us to talk about each, things

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that they have in common as well as differences. This slide highlights, I think this is an

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important slide, some of the common ADR processes that we've spoken about and the key differences.

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So first, I think it's good to know that mediation and settlement conferences, at least in my

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experience, are typically utilized at multiple phases of trying to resolve a controversy.

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So you may have more than one mediation take place before a case is resolved. You may have

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more than one effort if the case has been filed in court, more than one effort by the

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judge to try to get the parties to actually settle the case. And that's a little different

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than the timing of an arbitration because as mentioned earlier, oftentimes you'll have

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mandatory arbitration clauses in a contract that require you to engage in arbitration

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prior to you're going to court. And what I have seen, you maybe have also had this experience,

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is that someone maybe hasn't read the contract that gives rise to the dispute as carefully

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as they should have or perhaps skipped over the arbitration clause. And then what often

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happens is if the case has already been filed in court, then you have a motion to stay or

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a motion to dismiss because the party, the opposing party, did not honor the commitment

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that was made by agreement when they signed the contract to use arbitration as the method

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of trying to resolve the dispute. Neutrals, those would be the professionals that are

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helping to resolve the case. So the neutral is not one of the parties. The neutral is

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not the attorney that has been hired by one or both of the parties. The neutral is the

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role that I assume and presumably you might be assuming if you become certified and decide

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to start a mediation or an arbitration practice. And so it's really important to talk a little

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bit about our role in this process. Typically, the neutrals are licensed attorneys. In many

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instances, they also can be judges such as myself that have either taken senior status

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or have retired. And the role that we play is that we're impartial. So whether you're

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an attorney or a judge or in some instances, neutrals maybe just have an expertise in a

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particular area and may not be members of a bar. For instance, there are many mediators

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who once were insurance adjusters and they bring that expertise to the process of trying

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to resolve the case because they have an expertise in terms of evaluating claims, knowing the

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pitfalls of resolution, etc. But as stated, the point or the role of the neutral is to

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facilitate an outcome. And that is the role in a mediation or a settlement conference.

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You are facilitating the parties themselves coming to their own agreement as to how to

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resolve the case. However, if you are the neutral in an arbitration, you are taking

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a role that is more akin to that of a judge because you are ultimately whether you are

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a single soul arbitrator or whether you're serving on a panel of arbitrators. The arbitrator

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in this instance makes the decision for the parties. The parties present their evidence

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to the arbitrator and the arbitrator makes a decision. Whereas in a mediation or a settlement

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conference, the parties present information for purposes of basically kind of a show and

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tell with each other and to help the neutral facilitate an outcome. Preparation is definitely

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key and so I urge you whether you're the neutral or whether you are the party or whether you

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are the advocate on behalf of the party, preparation should not be underestimated. You definitely

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need to prepare. You want to be familiar with the facts of the case. You want to have engaged

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in some discovery. You want to be familiar and comfortable with presenting and showing

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and explaining exhibits. You definitely need to know as part of your preparation, the weaknesses

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of your case, the strengths of your case. You definitely should not overlook the applicable

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law because you're not doing this in a vacuum. You're doing it in the context of what is

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the alternative. If you don't resolve the case in a mediation or a settlement conference

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or in an arbitration and you ultimately go to court, the court, the judge, the jury,

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whoever is deciding the case in that instance in that alternative will be applying the law.

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The preparation is slightly different though for each form of ADR. If you're in a mediation,

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your preparation should be focusing on and including what does each party or client want.

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After representing a party going to a mediation, what is it that they want as the outcome at

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the end of the mediation? What are they willing to accept? How are they willing to compromise?

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What points are more important than others? Are they looking for money? Are they looking

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for respect? Are they looking for an apology? All of these things are things that you need

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to know as the attorney mediating as well as knowing as the neutral so that you can facilitate

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an outcome. In an arbitration, your preparation is also very important, slightly different.

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You need to know what does the arbitration agreement provide for? What are the limits?

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What are the exclusions? What law has been chosen to apply into what aspect of your case?

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All of that will bear on the outcome. Finally, if you're preparing for a settlement conference,

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you need to be able to leverage the judge's perspective to evaluate your position versus

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the opposing party's position and to arrive at the best alternative to an adversary hearing.

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There's no one better to help you to do that than the judge. Use the judge as an ally as

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opposed to someone who is trying to keep you from getting the case resolved. Are there

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pending motions that might affect the party's willingness to compromise? That's a great

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segue to our next slide. When you look at this chart, this gives you an overall picture

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of where ADR fits into a traditional approach by the judicial system to resolve the case.

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You have pre-litigation resolution attempts through mediation. Long before you file the

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complaint, it is possible to reach out to the other side and suggest a mediation. These

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can be very effective if the parties are candid and straightforward with the issues. They're

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not holding back. But you can try it at the beginning. If it's not successful, then you

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can proceed with initiating your case through the filing of a complaint. Then you review

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the answer. You get a little bit more information there. It's a little more formal because now

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it has been put in a pleading and the parties are going to be held accountable for what

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has been stated in their complaint, their petition, or in their response. Typically,

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in this day and age, it really would be unusual not to be required to participate in case

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management and to have a conference pretty early on in your case. At that point, the

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form of ADR selected or suggested can be discussed. You can request, perhaps, if you have a reluctant

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party to participate. You can request the court to order your party in the other side

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to some type of ADR. But again, the conferences may not resolve. They may reveal information,

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but may not necessarily resolve the case. You proceed into your initial discovery phase.

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This again is an opportunity with the exchange of information to say, hey, okay, I see these

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key documents. I see yours. You see mine. Why don't we make another effort to try to get

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the case resolved? You can go to a private entity. You most likely will have an opportunity,

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maybe once, usually not more than twice, to use the court services for this purpose.

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You get your discovery completed or nearly discovered, completed. You can attempt, again,

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if you haven't yet. Then you get into the dispositive motion. If one party has filed

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a motion for some re-judgment or a motion to dismiss, then it may be a little more difficult

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to get everyone to the table for purposes of a mediation because they want to see who's

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going to win the motion. You need to be aware of that and bring that to the court's attention

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to find out if the court is going to rule promptly or is the court instead inclined to

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wait and give you another opportunity to try to resolve it on your own. You go through

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the whole process, as you can see here, from the diagram. Then it's time for trial. As

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we all know, how many cases actually get resolved when the jury is waiting to be seated? Maybe

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you've already gone through, wore a dire jury selection. Then the other side says, hey,

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you want to step outside and discuss this one more time. Never say no. Of course, every

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opportunity is the perfect opportunity to try to resolve your case. You may have a final

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status conference where the court insists that you do so or you may decide to do this

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on your own. Even after you go to trial and you get your jury verdict or it's a bench

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trial and the judge rules on your motions, rules on your case, after deciding what the

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facts are, you still may have an opportunity and should employ it for purposes of trying

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to resolve the case before you expend additional funds and take the case up on appeal. This

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slide helps us to kind of understand the differences in the goals of the judicial system versus

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ADR. As we can see in ADR, we're trying to get the parties to be, I guess, to own up

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or to be invested in the outcome. Oftentimes, litigants are super focused on having their

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day in court. They want to be heard. They want to prove the other side to be right.

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I mean, the other side to be wrong and that they're right. They want to see their attorney

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turn the opposing party or a particular witness into mens meat through a vigorous cross examination.

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But at the end of the day, the time and the effort, the emotional strain and toil through

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going through an adversary proceeding, all of us know is a lot. And that's where ADR

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is focused on trying to preserve relationships between the parties. Is there a way to work

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through the controversy such that the parties, perhaps, can still have some type of relationship

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that they value going forward while getting the particular controversy resolved? There

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is a tremendous potential through ADR for being more creative in how the evidence is

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reviewed or how it's considered for coming up with outcomes that are specific to each

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case and the litigants involved and not having to be as focused or concerned with any mandatory

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procedures or rules and regulations and trying to get the parties to reach a mutually acceptable

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resolution. When you think of our traditional justice system, it's focused on adjudicating

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rights and responsibilities. So you have a winner, you have a loser, you do try to give

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everyone their day in court. There needs to be due process, making sure that the process

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is fair, making sure that the playing field we've heard this often is as level as possible.

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And also, though, we need to be honest, candid and acknowledge that the judicial system,

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the judges, the court personnel, we're all focused on also trying to get our case clearance

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rates as low as possible. We need to work through the cases. There are too many cases

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to try and often you may end up with not having sufficient time to devote to a particular case,

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which is another good reason to consider resolving it in an alternative way. I will say that

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we as neutrals and as practicing attorneys in this area, we play a huge role in getting

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our clients in the parties to understand the value of ADR because they're not going to

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necessarily get it on their own. And they may be suspect, quite frankly, of us as the

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advocates, if instead of jumping up and down on the table and tearing into a witness, we're

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suggesting what may feel more like a conference or an informal meeting. So we have to let

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them know why we're doing this. In terms of the process and the procedure, I think as

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we have already stated, ADR is very flexible, it's informal, and it is definitely intended

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to be confidential. So you have the advantage of the parties being able to share information,

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concede positions, and express themselves in a way that they may be far less comfortable

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doing in a public courtroom. ADR is intended to be faster. I have found, and I would caution,

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those that are watching, that those of us that have litigated probably come to this

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with a mindset of what we're accustomed to doing in terms of the rules, in terms of pre-trial,

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preparation, discovery, interrogatories, document requests, lengthy depositions, all of those

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procedures are generally not favored in ADR because we're trying to get the parties to

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resolve their dispute without expending all that time and energy. That's not to say that

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there may not be some minimal discovery, of course there will be. But typically, it's

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a far, far fewer number of document requests and interrogatories that you might otherwise

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be accustomed to. It may be a deposition of one or two witnesses. It's certainly not intended

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to be several and for each deposition to go on for hours or days. And for that reason,

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it is more cost effective. And this slide shows the opposite of all of that in our traditional

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justice system. So now we're going to talk a little bit about the relationship between

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ADR and our traditional justice system. So as we mentioned earlier, ADR has come to be

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endorsed, favored by the judiciary as a means to provide resolution and to also save resources

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for courts and litigants. For courts, certainly, probably all courts feel that they're overwhelmed

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by the number of cases that are filed on a daily basis, certainly on an annual basis.

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And the years that we have just completed in terms of the COVID pandemic and the effect

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that it had on being able to resolve disputes in a traditional way has only exasperated the

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dockets and the backlogs. ADR, for that reason, was a lifesaver throughout the time when emergency

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orders had courthouses either closed or reduced hours or only emergencies being conducted

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in person. And ADR is a way to kind of off ramp many of the cases that otherwise would

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just be sitting, you know, waiting for a day or a week to be assigned for resolution by

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trial or by lengthy hearing. You can select certain issues in a case and focus on those

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through ADR. As I already stated, it can be used as a pre-trial, a post-trial option,

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and in many instances is a first step before litigation is initiated. We have referenced

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binding and non-binding ADR only slightly, so I want to spend a little, a few minutes

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on that at this time. A binding mediation or binding arbitration would mean that the parties

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know going into the process that whatever their result is, assuming that there is a decision

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made or an agreement reached, that you're not going to be able to wiggle out of it or

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change your mind afterwards. This typically would apply more so to an arbitration, I would

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think, than a mediation. But the difference between it being binding and non-binding means

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just that, that you're going to be stuck with or blessed with depending on your viewpoint

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of the outcome of the session that has been conducted outside of the traditional system.

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The obvious negatives to that are that you don't know what the outcome is going to be,

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but there are far more benefits to going through this in that you actually do have a decision

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that the parties have come to an agreement on as opposed to a judge or jury telling the

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parties that this is what the outcome is going to be. An example would be, let's say a divorce

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matter and you have issues of child support or alimony or how property is going to be

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divided, it's far better for the parties to talk about it, argue about it if they will,

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but come to a compromise and agree, okay, we can live with this than being told by someone

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else who doesn't have an interest, especially if you're talking about a jury in your private

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lives to tell you what the outcome is going to be. There are some instances where as a

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settlement tool, the judge may offer the opportunity to have a summary jury trial where the parties

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present evidence in a summary way to a jury, an advisory jury, and they consider the evidence,

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they can engage in questions and come up with an outcome that will help the parties evaluate

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their case and they can decide again whether or not in using creative tools, settlement

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tools such as this, whether or not they want them to be binding or not. So as the neutral,

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your influence, if we will, maybe on facilitating the parties to reach an agreement may be impacted

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by where the case or where the controversy is if in fact litigation has already or it's

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contemplated or it's already been initiated. So you potentially can have the most influence

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on a case not coming to the courthouse for resolution if you are handling a pre-litigation

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mediation. And in order though to have the influence that ideally you would want as a

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successful mediator, you would probably need to be particularly informed about the type

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of case, the likely outcome of those types of cases in your jurisdiction. So in other

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words, the parties will not have already gone through the process of developing their case

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in terms of the normal free trial preparation through motions and discovery. They'll just

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know that there's a claim that something has happened and whatever the initial response

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to it is by the party who's being charged with having breached duty or caused an injury,

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etc. So there definitely is a space, I would say here, before the case is filed for a good

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outcome that would reduce all of the expense and the emotional strain caused by going through

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litigation. Once the discovery has been initiated, there is potential there also for trying to

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resolve to get the case resolved. How many times have we heard, well, now that I've seen

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the responses to the interrogatories, I need to take 10 depositions and get all this information

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from third parties that may be very difficult. And so there is an opportunity to again suggest

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to the parties to kind of lead them to an outcome that will simplify the resolution without

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having to go through all of that fact finding. Oftentimes, I will get a call from parties

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who are asking me to mediate because the court has imposed a period of time within which

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they need to conduct a mediation. And so in that instance, I would say the neutral is

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especially empowered with the ability to try to facilitate a resolution because you know

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that you can say, well, Judge Jones says that you need to mediate this case within 30 days

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and so we need to pick a date. We can't dilly-dally about the calendar. We need to find a time

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to get together and make this work. And the beauty of going back to the pandemic in an

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earlier part of the session, one of the beauties of it is that we now know that we can conduct

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ADR with ease and effectively virtually. So it no longer should be an excuse about someone

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being out of town or unable to come and meet in person because we can do this using Zoom

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or Teams or any other virtual platform that might be suggested. So basically, don't need

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to go through the whole slide, but the point is that at different parts of the process,

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it was the neutral will have an opportunity to help the parties resolve their dispute.

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So now we need to talk just a little bit more about what is the role and what are the responsibilities

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of neutrals. We obviously know that you are to be neutral, hence our name. And that shouldn't

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be hard, but because the process is much more informal than when you are in court in a hearing,

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and for those of us who once wore the black robe, there is a transition in understanding

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now that you still have authority with the parties, but you're there because they have

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selected you, not because they have to be in your courtroom because your case was assigned

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to you. And so you have to be very careful to make sure that you continue to display

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your ability to be neutral and your being impartial. The most best practices that I

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have reviewed definitely require you to go over all of this with the parties, even if

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their attorneys have already done so, because what's most important is for the parties,

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the people that you are meeting for the first time and you have to gain their trust with

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you as well as the process. They need to understand, well, what are the rules that govern my having

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to interact with you? So you are to maintain their confidentiality. If they share anything

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with you in perhaps a caucus and a session where it's just you and them and their advocate,

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and then you're going to leave their room and go to the other room, you need to make

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sure that you know that you have their permission to share any information. Generally, it's considered

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to be confidential unless they tell you you have permission to share any information.

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And then there are various standards of ethics that you need to make sure you review and

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that you understand so that there are no conflicts or any other breaches of ethical conduct by

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you as the neutral. So I like to call these our ideal responsibilities. We certainly should

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aspire to meet and exceed all of these. And I think it's important to spend a little bit

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of time on this. So the context again is that you have been selected by the parties most

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likely or randomly assigned if this is a court annexed mediation situation. And you have

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to set the tone for communication. What are you going to permit, I guess, to be the tone

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of parties speaking to each other, advocates speaking to each other? It's less about how

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they're addressing you. It's far less formal than it would be if you were a judge in a

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court proceeding. But you need to set the tone for communication. You need to determine

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early on in your session as to what are the goals? You know, why are we here? What is

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it that you would like to tackle first? So if it's the type of case that has several

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potential sub resolutions to be achieved, then what order do we want to go in? So as

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the next point says determining the issues and potential pain points. One thing that

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I have always found to be very helpful as a mediator is to meet with the advocates, the

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attorneys, if there are attorneys involved for each side separately prior to the actual

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mediation session. And that gives you an opportunity to get a whole lot of information directly

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from the attorney outside of the presence of their client. So they would be able to express

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to you and inform you of perhaps topics to be avoided or topics that are going to be

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emotional topics that are going to trigger responses from the parties and in prepare

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you so that you can receive the information but not react in a way that may appear not

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to be partial or that you're being judgmental. You want to make sure that they understand

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the process so you go over the rules, whether or not it's confidential, that you're not

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going to be a witness in their case, that you're not going to run until the other side

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things that they ask you not to, that you're not going to be communicating about them with

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the assigned judge. All of these things are important for them to understand before you

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start the process officially. So usually this would be covered in an opening session. And

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it's up to you in the dynamic between the parties as to whether or not you're going

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to do this with everyone in the same session, in the same room, around the same table, or

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whether you're going to do it in effect twice, explaining to each side but separately. It

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is your job or responsibility to give the parties suggestions for things that they may

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consider in order to resolve the case. You're not going to just say, well, this is what

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you should do, but you certainly are in a position to share with them some suggestions

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to ask them some probing questions that may cause them to consider or reconsider a position.

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You are definitely guiding the negotiations. It is not your role. And you are underserving

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the parties if you're merely carrying a piece of paper back and forth with numbers on it.

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You're not to be merely a messenger. You are bringing to the table. They are paying you

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as the neutral for your experience. So you need to share the experience in productive

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ways. You need to help them to reach agreements. You need to be able to monitor the room and

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whether or not they need to take breaks, whether or not there needs to be a step back on assessing,

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are you making progress, and keeping them engaged in the process. All of these are ideal attributes

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of a good mediator. So having shared all that I have with you, and I hope that you have

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had some good takeaways from the slides and the presentation, it is not always the case

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that you're going to be in a situation, in a mediation or arbitration or settlement conference

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with attorneys, I mean with parties, both of whom have attorneys. Oftentimes you will have

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what's referred to as a pro-per, a self-represented party, a pro-say party, and that requires you

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as the neutral to approach the process very carefully. We just went over the importance

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of the parties understanding the process. You need to make sure that you have taken the time

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to understand their position. It's there any number of reasons why they may be there without an

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attorney. They may have started with an attorney. The attorney may have not been able to serve them

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well and actually dump them as the client. It could be that it is a problem, difficult party

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who cannot get along with his or her attorney or maybe feels that they know better than the

413
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attorney and they're unable to take advice. It may be a matter of finances not being able to find an

414
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attorney that's willing to take the case that the party can afford. There are any number of reasons

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why the person may be there without an attorney and it is absolutely part of being fair and

416
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impartial and neutral not to make an adverse judgment about them or their case as a result of

417
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their not having an attorney. You need to make sure that you are able to break down the rules

418
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such as they are, the process, the value of going through this why it's not a waste of their time

419
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in a way that they can communicate. Your initial interaction, the first several minutes of the

420
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session will be important for you to gain their confidence in your ability to help them to resolve

421
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their case. There will be challenges. It's certainly not easier if one party does not have

422
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an attorney. It may be easier if both parties don't have an attorney but that doesn't mean that it's

423
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going to be an easy mediation because then what you have to do is to listen especially well to

424
00:56:56,640 --> 00:57:06,000
both sides and to be able to summarize and regurgitate and repeat back what is being said

425
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in a way that you understand as well as a way that may be helpful to the other side and ultimately

426
00:57:13,600 --> 00:57:22,640
that will cause the party that you're not speaking for but facilitating what they're trying to

427
00:57:22,640 --> 00:57:27,760
communicate in a way that they say oh okay yes this person gets what I'm trying to say.

428
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I think I can do this and I'm willing to spend time and so I would say that it

429
00:57:37,360 --> 00:57:46,000
it does take a lot of patience. I think mostly it's a matter of listening very carefully

430
00:57:46,640 --> 00:57:56,480
in getting each side the opportunity probably to vent more than you may wish to hear but it's

431
00:57:56,480 --> 00:58:03,120
important for them to be able to share what they have to share especially if they've been ordered

432
00:58:03,120 --> 00:58:09,680
to come and do this with you as opposed to presenting their case you know directly in court

433
00:58:09,680 --> 00:58:19,040
as perhaps they had originally planned. I have enjoyed mediation with pro-per parties

434
00:58:19,040 --> 00:58:30,160
and and find that most often if you communicate to the attorney if there's an attorney involved

435
00:58:30,160 --> 00:58:39,360
on the other side that you're not planning to to be unfair to their client who's paying them

436
00:58:39,360 --> 00:58:50,160
to be there oftentimes the professionalism that is exhibited is quite rewarding as they try to assist

437
00:58:50,720 --> 00:58:57,840
you in making sure that the other side without the attorney understands the process.

438
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If there are not attorneys involved most likely you should contemplate as the neutral

439
00:59:05,840 --> 00:59:13,040
not merely facilitating an agreement but guess what actually writing out the agreement because

440
00:59:13,040 --> 00:59:25,920
the pro-per parties are most likely not going to be equipped to put in writing what has been agreed to

441
00:59:25,920 --> 00:59:35,440
in a way that will be acceptable by the court if the case was assigned to you by a judge.

442
00:59:36,000 --> 00:59:44,480
So in that instance it's very important for you to start developing kind of a form file of

443
00:59:44,480 --> 00:59:56,240
basic agreements that you can fill in the blanks as specific cases come before you.

444
00:59:56,240 --> 01:00:03,600
So it looks like we've we've come to the end of this session I'm not sure what order this will appear

445
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in but it has been my absolute pleasure to share with you my views and experience as a mediator

446
01:00:12,560 --> 01:00:23,040
as well as a trial judge. I truly believe in the value of ADR at any point along the way

447
01:00:24,240 --> 01:00:30,720
it was very rare when I would say no it's too late for you to try to to settle the case on your own.

448
01:00:31,280 --> 01:00:37,840
We certainly have time constraints on a published calendar but I always encouraged

449
01:00:37,840 --> 01:00:45,200
parties and their attorneys to try to work out the cases on their own because ultimately as I've said

450
01:00:45,680 --> 01:00:54,080
before when you are invested in the outcome based on what you have been willing to give up and

451
01:00:54,080 --> 01:01:06,000
compromise you're most likely going to be less inclined to end up back in court because on a

452
01:01:06,000 --> 01:01:14,800
contempt for failing to abide by what you have agreed to contempt usually arise when the parties

453
01:01:14,800 --> 01:01:24,000
didn't have control over the outcome and they feel that they have the inability to comply or they still

454
01:01:24,960 --> 01:01:31,840
do not have the will or willingness to comply with what they've been ordered to do against

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their wishes. So good luck to all of you mediation, arbitration, settlement conferences, three important

456
01:01:40,960 --> 01:01:51,360
aspects of ADR and it's a really enjoyable career path that I have ended up on. I enjoy

457
01:01:51,360 --> 01:01:57,040
being able to kind of roll up the sleeves and help parties reach resolutions outside of the

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courthouse so I think you will as well. Thank you. You may be eligible for CLE credit in your state.

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Visit bhba.org slash podcasts for more information.

