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Welcome back everybody. This is the Justin and Heidi unplugged podcast.

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Nope, it's not that. That's not what it is. I know that look. Unfiltered. This is

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the Justin and Heidi unfiltered podcast. Don't worry, it's new. At some point when this

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evolves, we're gonna do, it's gonna be video. So like we're gonna have the whole

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setup. We'll have those mics. We'll have a YouTube and people are gonna be able

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to see these looks that you give me and they'll see the look that I usually have

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which is one of just being lost. So welcome back. Thanks very much. We are

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talking about mindset. Heidi and I have 21 years of marriage together. We have a

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combined 34 years of experience in the hair industry. I have 17 years experience

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in banking. It sounds like we're 80 years old. I think you just keep adding things.

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I do. I'm double checking it. Oh I know your math is right. I was a banker for 17

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years. You were a cosmetologist right out of high school and you have been in the

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industry the whole time. Then we bought a salon in 2016 and then I said let's see

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that's where my math confuses me. There's overlap. I was a banker and we owned a

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salon for three years. Then I jumped into the industry full-time. Started working

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for a distributor. So yep. We're only in our 40s. We're not that old. We are talking about

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mindset and last time we had an idea that maybe the last podcast episode and

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we try to keep them to like 30-35 minutes that maybe we would only get to

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like fixed and growth mindset. We got through fixed mindset and that's it.

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Then we spent a lot of time on old Justin's faults.

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Well we had to go over fixed and we just had lots of examples

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that are very true and very... Because they happened. Yeah. So one could say that

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maybe I've been practicing for this moment my whole life. Yeah one could say

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that. I have a girl mindset. Yeah that could be true. Yeah. So we're talking about the

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difference between having a fixed mindset and growth mindset specifically

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in the beauty world. We've talked about like in the future if we ever want to

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come back like if you're listening to this and you're not a hairstylist but

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you want to hear maybe what this would sound like for your industry just let us

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know. I mean this is such a great topic that can be tied into anything. I have no

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problem coming back to it. Yeah. So but we talked about having a fixed mindset

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and what the belief, your focus, the response to challenges, how you view

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setbacks, how you get feedback and how you view learning are. Any thoughts

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or anything you want to add from our last episode? No. Okay good because it

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was very painful for me. So now let's go through a breakdown of having a growth

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mindset. Okay. The belief, a belief system with somebody with a growth mindset is

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that your abilities can be developed through hard work and practice. Mm-hmm

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yeah for sure. So tell me more about that. Well it's funny because in a class, so I

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teach hair extensions, a method for invisible bead extensions, shout out, and

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in one of our classes, our hands-on classes that we do, I was talking about

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there's a certain way you can customize a hand tied weft and you know there's a lot

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of stylists that were, not a lot, but there are a few stylists that are like

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just terrified of cutting a hand tied weft because if you cut a hand tied weft

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it just keeps unraveling because it's literally tied on, hair tied on the

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strings that a factory in China, that's what they do. Right. So it was funny

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because they're like just terrified of customizing a hand tied weft and my

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mindset started out that way as well like because you spend a lot of money

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for these hand tied wefts so you don't want to f it up. Right. But. Thank you for

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saying f. Children might listen to this. You know I try and keep it a little more PG. I don't like to say the f word but I do like to use reference to it. It's fine.

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I'm fine if other people say it anyway. But anyway, part of my learning process

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was if I want invisible bead extensions is all about the health of the scalp and

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the hair. And if I really truly care about my client's scalp and hair I have

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to learn how to customize these wefts so that I know how much weight I'm placing

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on these rows and keeping everything. It's all for my guests. It's all for the

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person sitting in my chair. I've got to make sure I'm doing it right. So when I

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broke it down for me into okay I got to learn how to customize these hand tied

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wefts I broke it down to somebody in China is literally tying these wefts by

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hand. Yes that's their job. That's all they do all day long. But if they can tie

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a knot why can't I? Okay yeah. So that's how I see it now is like well if they

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can tie a knot why can't I? And yeah it does take practice and yeah I might have

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to retie that knot more than one time. But if you do it correctly and if you

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figure out what way works best for you there's how many ways to tie a knot.

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Right. Ask a sailor. Ask a sailor. There's a thousand. There's a thousand. And there isn't any one

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nobody said you have to tie it this knot. So whatever knot works for you that's

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the knot you need to tie. But don't be afraid to customize a hand tied weft just

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because you don't know how to tie that knot. Figure it out. Right. See okay so

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that's what it comes down to. Figure it out because somebody with a fixed

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mindset maybe they're afraid of it but also maybe they just don't think of it

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because you just don't do that. Right. But someone like you with a growth

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mindset you see a way to further customize it and you you break it down

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well I'm just gonna learn what they learn what they're doing in the

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manufacturing stage. Like that's for some of us that's mind-blowing. Right. But in

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reality it's not rocket science. Right. But it's having that belief that your

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abilities can be developed. Yeah. You can learn new things and you can develop

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these abilities. But also that there is no one right way to do anything. That's a

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big key too. Yeah. Because because am I going to tie the knot the exact same way

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that they do in the factories? Probably but probably not. Yeah. But as long as it

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works why is it wrong? But society would have you believe it's wrong. I feel like

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we could do a whole other podcast series about how we view things versus what

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society tells us we should. Yeah that's it that's for another day folks. That's for

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another day. So let's talk about the focus when it comes to having a growth

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mindset because we talked about on fixed mindset the focus is on providing or on

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proving your intelligence or your talent rather than learning or growing. But your

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focus with growth mindset is continuous learning and improvement and therefore

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embracing challenges as opportunities to grow. Right. So when I do something for

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the first time I know for a fact I'm learning. It's not I will improve on that.

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From the very beginning you view it as I'm learning. And I and from the very

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beginning that's not my best but because I've done it once I'll just get better.

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Yeah. So first starting a new method first starting in hair school first

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starting in anything that I've done even a business owner. Like I said in the last

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podcast I believe that if I were to run a salon today open a salon today I'd do

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it differently because I already learned from the last one I already learned what

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worked what didn't what I would like to try. It might work it might not but my

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mindset doesn't go well then I'm not doing it. No it goes to well then I'm

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gonna see what happens and that's that that's what makes the world go round.

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Yeah. The people who have a growth mindset are the ones that keep things

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moving. Right. They keep things going forward. You do not have to have you do

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not have to have been in any one thing for a long period of time to keep

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something going. Right. So that's where like a lot of stylists they don't I've

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been in this industry for 20 years and I've never done that. Okay well start

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today. Yes exactly. I mean why why not why not and don't focusing on how far

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behind you are. Or that you've never had to do it for 20 years. That's great that

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you didn't have to do it for 20 years. Are you happy where you're at? Mm-hmm. Or

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do you see where you could be happier? It does come down to that too because

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there are gonna be people who have been doing this a long time. They're okay with

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the life that they live and the guests they have and that's fine. Totally. I

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mean if you're happy why do you have to change things? You don't. You do not.

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Right. But don't look at the stylist who's been in the industry for one or

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two years and surpassing you and just as happy if not happier. Right. But not doing

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it at all the same way you did it. Right and be bitter at the difference.

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Because there's no one right way to do anything. Right. There are several

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different ways of doing something and take what you've learned and add this

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person's term into it and this person's term into it and create your own. Yeah

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create something that's it's a meld of all the different techniques that you've

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learned in your illustrious career and then also something that this new dip

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shit right out of school happens to have taught you. Yeah. Having that mindset oh

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hey that's I like that. Yeah I will say this and I have learned this the hard way

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a little bit because I was seeing these girls coming out of school I had

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associates so I had girls that I was training with and they were under me and

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I'm trying to teach them everything but I'd see them doing something new and I

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think oh I'm gonna try that too. Keep in mind science does have like things that

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are scientifically proven so. Right. Like just because they're doing it doesn't

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make it right. Right. Right. So like just because they're applying this color in

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this way and lathering it and stuff doesn't mean that's actually how it

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should be done. Right like how people that they come out with like when L'Oreal

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comes out with a new Shades EQ and and the bottle says apply on what how you

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should dry hair and let it process for 20 minutes and we're all oh we are gonna

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do it this way because we love to break the rules. Yeah that was a rude

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awakening for me when I joined the industry when I came in from banking

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first of all it was nice to walk into a building and I was still dressed as a

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banker in my first few days as a distributor and I'd say hi my name is

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Justin Metcalf and they give me the same look as they did two weeks before when I

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said hi I'm I'd like to talk to you about your merchant services account and

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I'd say I'm with salon centric shout out salon centric I'm not there anymore but

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anyway and they they'd give this big smile oh good you're not a banker good

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we actually want to talk to you and I remember within the first month or so

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somebody was telling me about shades EQ and I'm I'm pretty proud of myself

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because I've done my homework I'm like well you know with Jade's EQ what you

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need to do is put it on dry hair and you know let it process for 20 minutes and

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the first person that I told that to was immediately they were like that's not

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what I do though like you get that right she knew I was brand new so she was

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being super kind she's like I think she called me sweetie you're gonna learn

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stylists don't ever do what they're told to do and that rang true that that

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lesson was true for every single day of my career and you're absolutely right

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and and I think that in terms of in terms of mindset I feel like this

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industry has more people with a positive or growth mindset and a lot of

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creativity I see I was gonna correct you because because this industry has the

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most people with a creative mindset yeah that doesn't necessarily make them of

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your mouth Mike I heard it as I was saying it right and and that's good

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there it always it still comes back to the 80-20 rule they're still gonna be

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the top 20% of the people in the industry are also making 80% of the

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income you know because they stand out but there's still that gap there's

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there's the 20% at the bottom who are just never gonna change they're always

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gonna be stuck in a rut we're kind of talking to the sweet spot of that other

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60% right there's a lot of movement you can be down maybe by close to the bottom

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20% but if you have a desire to be further up this is what we're here for

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you know so it made me think about when we closed our salon tune into episode

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one for all the amazing details on how that happened we didn't give that many

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details so we did disagree he did disagree when we walked away from our

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salon I noticed something and I hope we can agree on this we had a lot more

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free time yeah and yeah what I did with my free time was very different from

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what you did with your free do tell what I noticed we don't need to tell what I

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did it was just video games it's all that I just played a lot more video

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games I got my Saturdays back I got my Tuesday evenings back because I wasn't

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going to the salon to do coaching or being there on Saturdays to help run

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things or doing the finance stuff anyway what I witnessed as your husband is that

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your free time immediately shifted from having an associate and running this

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running the salon taking care of the retail doing reports you shifted into

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learning something new yeah and pretty quick you got into the extensions

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method that you now teach and I'd like you to talk on that ten minutes a day

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process that you tell people is ten minutes a day 20 20 minutes a day can

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you can you tell that I think that's very important to understand as somebody

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with a growth mindset well and it's gonna be different for it's gonna be

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different for the person that you are I guess you could say for me to be able to

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set aside 20 minutes a day to focus on something new yeah and and be that

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really to master what I was trying to master at the time which was this

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extension method and and be better at it and be quicker at it because I've been

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doing extensions my entirety of the career but this was a first for me in

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doing it this way I had done I'd specialized in I tips and now I was

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learning a wefted method with beads and invisible beads and it was just so

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different for me and instead of being hard on myself and and stopping because

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I wasn't doing it as fast behind the chair it wasn't it wasn't looking as

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good as my other method it wasn't even like I guess feeling great for my guests

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like they weren't feeling this great difference yeah one of the coaches at

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the time had said 20 minutes a day go home set a timer we all waste 20

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minutes doing something and it's not wrong right like we always 20 minutes in

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our car sitting in silence after a long day just because we can't we're brain

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fried we can't do anything else so I took that 20 minutes and I applied it to okay

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I'm gonna set my timer and I'm gonna work on this stupid mannequin because we

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all hate working on mannequins actually she's my favorite now little miss

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Vanessa she she did scare the freak out of my family for a long time because

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she'll do because you're evil because when you go places especially like on a

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trip you will put her face forward in a dark room so when I turn on that light

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that's what I see I'm sorry for shouting but don't you dare minimalize what you

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intentionally did sorry co-op never intentional but 20 minutes a day set 20

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set a timer for 20 minutes and it wasn't to finish the row it wasn't to but it

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was just to work on it for 20 minutes a day consistently yeah and what I noticed

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with that consistency is first I did get better at it a lot quicker and second I

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found that Zen zone I found that love of what I was doing and it became

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cathartic instead of stressful yeah and even if you've taken it in chunks yes

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well even if if first of all my client was super helpful because she's a

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mannequin so she didn't talk she didn't move and she didn't make me have to use

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my mind even more than what I was doing which was learning something new so as

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much as we don't love working on mannequins sometimes that's the best way

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to learn something because you don't have that added stress of communicating

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with another person right I mean sometimes you can get that client that

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doesn't like talking to you but I don't know about you but that doesn't happen

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very often in my chair mm-hmm although I don't think that does yeah so it just depends

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but that taking that 20 minutes to master the craft or to master something

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new was really important and so I do teach that to still today for those

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stylists that just want to be good at something and they want to be good at it

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now mm-hmm then you got to put the time in yeah you because you cannot master

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anything without putting hours and hours of work and nobody is a master the first

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time they do something no no of course not because even if they are really

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good the first time they do something that's not their master that's not

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their mastery they will get better yeah that's what I've noticed too yeah even

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if they start with even if they start out like really good right that just

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means they're on a trajectory to be even better right and move it forward even

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more but that's coming from somebody who has a growth mindset right and that just

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makes perfect sense to you and and I think to a lot of people who hopefully

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will listen to this I hope it helps people who are in that middle 60 don't

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quite know which way they want to go yeah to figure out which way they want

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to go I think it will I mean that's kind of what we're trying to do let me just

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say what I'm hearing you say about this 20 minutes a day is you weren't focused

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on the thing you were doing for that 20 minutes you were focused on doing it for

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20 minutes yeah and having that the results driven focus is so much

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different from from a lot of other people like for me very task oriented and

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and I'm really good at starting tasks too yeah I can notice that we'll see how

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many episodes on this podcast we get folks I mean it's easy for me to start a

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task it's easy for me to start a thousand tasks but then if I'm gonna

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finish it I have to finish it but but if it means I can't do this in 20 minutes

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I'm not gonna start it so there are so many things that I just didn't do

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because the timeline didn't fit I wasn't able to do it in that timeline so I'm

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not even gonna do it yeah sorry we have dogs and a child just came home life of

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a family family so yeah it's it was tough but I didn't ever see it that way

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what I saw was a roadblock and there wasn't a way for my brain to compute a

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solution right and what I know now is that that was an internal roadblock

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right that's that fixed part right because somebody with a growth mindset

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so you're right that 20 minutes wasn't because I had to complete something in

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20 minutes it put me 20 minutes further ahead in my journey right see there

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again that's from somebody with a growth mindset yeah of course you'd look at it

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that way and that makes perfect sense yeah but for but for a lot of fixed

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mindset it that's my they can't they can't fathom that and here's the here's

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the sad part of the fixed mindset is when you start making yourself not do

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something or not trying harder or whatever because you just know you can't

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complete it or you you don't see that finish line that's how do you get

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through anything in life I know that's sad because how they think that's that's

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life we don't know when we we have nobody knows when they're gonna die

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unless they take their own life but to your point yeah like you're right but

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then that's what I'm saying here it's sitting here hearing what you're saying

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as this is gospel truth and I know this and it makes perfect sense to me my name

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is Heidi hear me roar that's great but then you're still looking at me these

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these mindsets that I'm telling you and you're thinking how do you like it's so

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vast we can't fathom what the other person is thinking right but I am a

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testament I tell you it can happen and it wasn't a 20 years of just trying it

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was just a very recent thing where I that could be another podcast series

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that is another podcast itself and I will tell you honestly over the last

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just few months my life has changed dramatically and it's because I was able

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to just shift my mindset and just make a conscious decision and then no matter

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what commit to it and so it's all right it is it that's the biggest thing so now

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when I look at a task and I think I can't do this in 20 minutes my thought

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process then is but I can do it for 20 minutes yeah so that changes and now I

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am becoming masterful at a bunch of different things because I have a lot of

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20 minutes in a day it's crazy right I mean you're the math wizard but I mean

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how many 20 minutes are in a 24 hour there are so many there are so many 20

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minutes I mean take out the eight hours that you should be sleeping yeah

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actually they say nine hours plan nine hours you should go to bed an hour

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before you actually want to sleep because we all know we don't fall asleep

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as soon as we hit the idea but you know yeah yeah exactly I do not understand

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how you can be fast asleep 11 seconds after you lay down because I've been

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my mind tired my growth minds gotta gotta grow so we've talked about how the

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growth mindset responds to challenges you embrace challenges you see them as

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opportunities to learn and develop how does somebody with a growth mindset view

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setbacks as a learning opportunity everything's a learning opportunity I

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am gonna fail in fact if I don't fail I kind of start thinking something's gonna

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go wrong yeah but at the same time it's a learning opportunity when something

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doesn't go right well then what that's where the feedback has to happen yeah

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it's really someone with a growth mindset can go far by themselves but

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they're better with the community they're better with support because you

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need that that other set of eyes yeah to see what you didn't see but I'm glad

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we're talking about so we're combining viewing setbacks and taking feedback I'm

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glad you're bringing that up because again I want to talk about you and your

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feedback your ability to receive feedback I have been pretty critical you

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of you in the past for not being very good at receiving feedback oh yeah very

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one in particular was when we were running our salon my job was to mentor

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our Silas I hope that as they listen to this are you gonna send it to him I

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I feel like I mean I got better you know and then we we had I mean Sylvia was

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just amazing just to start with you two work together and then we had Kasia and

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we had like we get our whole team I became better at my and my coaching and

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I'm not trying to toot my own horn it's ended up being a passion for me that I

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used in my career at flancentric I really enjoyed mentoring people problem

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was at the very beginning I didn't really know a lot so I would come to you

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and I would say all right Heidi let's do your your PDM let's let's talk and I

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would challenge you on something you did not take feedback well now let me

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finish what I'm saying though it that's how I saw it well you you are just

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shitty at taking feedback you have a bad bad attitude that wasn't what it is

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at all you were humoring me enough to be in that little meeting yeah I had

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nothing to offer you don't I know it okay come on it's different when I say

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it no but like you're sometimes we look at that mindset like if you're if you're

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not taking feedback my point is it can be taken two different ways right you

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it's not that you weren't open to feedback the feedback wasn't coming from

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the right place right yep but I still did value your feedback you just wanted

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me to do it your way that's true too and I did it my way because that's the other

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part of the girls mindset is there's no run one way of doing something right but

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you just saw me not doing it how you envisioned me doing it right but did I

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still get the results you did and I think one in particular I thought it was

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like Instagram your social media at the time you weren't super active on social

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media and I mean that's fine you didn't really have a lot of time you had your

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niche you you were doing what you were doing I wanted to see you do it more but

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I saw happening a certain way so I would challenge you are you taking pictures

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throughout the day and are you creating the content and there was just the way

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that it was coming from me because I didn't know what I was talking about I

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didn't take the time to just say how can I help you get better at this what I

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did was just say I'm gonna pretend I know what I'm doing and then we're gonna

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we're gonna go from there now that I think about it I think all the girls so

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you all just humored me uh-huh okay well at least on the social media front yeah

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no that's fair and then fast forward your social media just blew up like you

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you were amazing at it and it you had to do it your way and it worked out really

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well when I see blew up you don't have a million followers but like it

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accomplished the purpose it accomplished what I wanted to accomplish but you had

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the right mindset all along and I didn't think this seed some of this is we're

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not even getting into the pot like what we're trying to talk to the podcast it's

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more of like confessions of a bad husband what this is turning into

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Justin and Heidi yes Justin and Heidi unfiltered

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Heidi tell me tell me how somebody with a growth mindset sees learning

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opportunities the way I mean we already talked about like what you see a

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challenge is a learning opportunity but there's more to that how do you view

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learning opportunities or how do you view education everything's a learning

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opportunity there is nothing in my entire day that I don't see as a

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learning opportunity for instance now I work in a suite by myself but I'm in a

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salon suite so there's stylists all around me right and just even the

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conversations I hear from other stylists in that building I learned I learned

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valuable things all the time even if it's just again even if it's just me

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learning I'm on the right track I'm on the right road but we're all we're all

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targeting different markets mm-hmm so I do not feel threatened by anyone else

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who works in that building because as much as I think I can service every

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person that wants to sit in my chair I can't even service half the ones that

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want to sit in my chair because it just don't have the time of day so when I

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look at other stylists I don't see them as competition right I would like to get

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to know some of them even more and would like to even help them more to see where

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they really want to build and grow in their clientele as well because we can

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all help each other right and even with the the coaching and the mentoring that

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I do now for my company and visibility not my company but the company I work

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for invisible bead extensions I might hit with a stylist in their learning

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capacity in a way that they love but another stylist not so much which is why

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we have more than one mentor with this company because sometimes they'll learn

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better from the other mentor more than they will me right sometimes hers will

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learn more from me there's no one way of doing anything right but that's just so I

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think I think the tides are changing in the beauty industry but there was a very

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long time where you got mad if if your guests went and sat in a different chair

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mm-hmm and I I'm here to tell you now I've had guests go sit in other chairs

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and come back I will never be mad for someone going somewhere else you went

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sat in another chair and came back same day because they screwed your haircut

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but yeah I had to yeah you had to it was embarrassing we should talk about that

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in the next episode my brilliant idea yeah but at the same time like that is

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when you have a growth mindset I'm not going to be mad at somebody else going

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somewhere else yeah I'm gonna learn what could I have done better what could I

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have changed did they leave from something I did or was it just they got

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along better with someone else did they feel like they communicated better with

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someone else did somebody else listen to them better than I did right I'm not

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going to close myself off and just well this is these are my policies this is

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how I do it learn how to be an adult we're all adults okay don't give me I

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have an alarm for everything in my life so it confirm I I still forget things

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and I my family loves to say that I'm perfect they think I expect perfection I

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don't know where they get that from because I am the first to say I am not

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perfect nor do I expect perfection but I do expect you to learn something from

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everything yeah and I think that's the biggest thing for me is it's not that I

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expect perfection it's not even that I think everyone should be perfect but

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learn continue to learn in everything I am so grateful we're at a time for this

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episode I'm so grateful that we have had these kinds of conversations that we've

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had you have an immense amount of expertise to bring to this topic and

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I'm really excited to keep getting into we have the benefit of we're just

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sitting here and recording them all at once and we're breaking them up so that

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you know you can stomach them instead of listening to us for two hours straight

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unless you're listening to this and they're all out and you're just yeah

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doing what I do which is binging it yeah then I hope we're helping you through a

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long travel day or recovery from binging something else I don't know thank you so

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much for listening we will be back again with more on mindset because it's such a

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huge topic for our industry in particular so so yeah come back and see

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us in the next episode thanks very much bye