Welcome back everybody. This is the Justin and Heidi unplugged podcast.
Nope, it's not that. That's not what it is. I know that look. Unfiltered. This is
the Justin and Heidi unfiltered podcast. Don't worry, it's new. At some point when this
evolves, we're gonna do, it's gonna be video. So like we're gonna have the whole
setup. We'll have those mics. We'll have a YouTube and people are gonna be able
to see these looks that you give me and they'll see the look that I usually have
which is one of just being lost. So welcome back. Thanks very much. We are
talking about mindset. Heidi and I have 21 years of marriage together. We have a
combined 34 years of experience in the hair industry. I have 17 years experience
in banking. It sounds like we're 80 years old. I think you just keep adding things.
I do. I'm double checking it. Oh I know your math is right. I was a banker for 17
years. You were a cosmetologist right out of high school and you have been in the
industry the whole time. Then we bought a salon in 2016 and then I said let's see
that's where my math confuses me. There's overlap. I was a banker and we owned a
salon for three years. Then I jumped into the industry full-time. Started working
for a distributor. So yep. We're only in our 40s. We're not that old. We are talking about
mindset and last time we had an idea that maybe the last podcast episode and
we try to keep them to like 30-35 minutes that maybe we would only get to
like fixed and growth mindset. We got through fixed mindset and that's it.
Then we spent a lot of time on old Justin's faults.
Well we had to go over fixed and we just had lots of examples
that are very true and very... Because they happened. Yeah. So one could say that
maybe I've been practicing for this moment my whole life. Yeah one could say
that. I have a girl mindset. Yeah that could be true. Yeah. So we're talking about the
difference between having a fixed mindset and growth mindset specifically
in the beauty world. We've talked about like in the future if we ever want to
come back like if you're listening to this and you're not a hairstylist but
you want to hear maybe what this would sound like for your industry just let us
know. I mean this is such a great topic that can be tied into anything. I have no
problem coming back to it. Yeah. So but we talked about having a fixed mindset
and what the belief, your focus, the response to challenges, how you view
setbacks, how you get feedback and how you view learning are. Any thoughts
or anything you want to add from our last episode? No. Okay good because it
was very painful for me. So now let's go through a breakdown of having a growth
mindset. Okay. The belief, a belief system with somebody with a growth mindset is
that your abilities can be developed through hard work and practice. Mm-hmm
yeah for sure. So tell me more about that. Well it's funny because in a class, so I
teach hair extensions, a method for invisible bead extensions, shout out, and
in one of our classes, our hands-on classes that we do, I was talking about
there's a certain way you can customize a hand tied weft and you know there's a lot
of stylists that were, not a lot, but there are a few stylists that are like
just terrified of cutting a hand tied weft because if you cut a hand tied weft
it just keeps unraveling because it's literally tied on, hair tied on the
strings that a factory in China, that's what they do. Right. So it was funny
because they're like just terrified of customizing a hand tied weft and my
mindset started out that way as well like because you spend a lot of money
for these hand tied wefts so you don't want to f it up. Right. But. Thank you for
saying f. Children might listen to this. You know I try and keep it a little more PG. I don't like to say the f word but I do like to use reference to it. It's fine.
I'm fine if other people say it anyway. But anyway, part of my learning process
was if I want invisible bead extensions is all about the health of the scalp and
the hair. And if I really truly care about my client's scalp and hair I have
to learn how to customize these wefts so that I know how much weight I'm placing
on these rows and keeping everything. It's all for my guests. It's all for the
person sitting in my chair. I've got to make sure I'm doing it right. So when I
broke it down for me into okay I got to learn how to customize these hand tied
wefts I broke it down to somebody in China is literally tying these wefts by
hand. Yes that's their job. That's all they do all day long. But if they can tie
a knot why can't I? Okay yeah. So that's how I see it now is like well if they
can tie a knot why can't I? And yeah it does take practice and yeah I might have
to retie that knot more than one time. But if you do it correctly and if you
figure out what way works best for you there's how many ways to tie a knot.
Right. Ask a sailor. Ask a sailor. There's a thousand. There's a thousand. And there isn't any one
nobody said you have to tie it this knot. So whatever knot works for you that's
the knot you need to tie. But don't be afraid to customize a hand tied weft just
because you don't know how to tie that knot. Figure it out. Right. See okay so
that's what it comes down to. Figure it out because somebody with a fixed
mindset maybe they're afraid of it but also maybe they just don't think of it
because you just don't do that. Right. But someone like you with a growth
mindset you see a way to further customize it and you you break it down
well I'm just gonna learn what they learn what they're doing in the
manufacturing stage. Like that's for some of us that's mind-blowing. Right. But in
reality it's not rocket science. Right. But it's having that belief that your
abilities can be developed. Yeah. You can learn new things and you can develop
these abilities. But also that there is no one right way to do anything. That's a
big key too. Yeah. Because because am I going to tie the knot the exact same way
that they do in the factories? Probably but probably not. Yeah. But as long as it
works why is it wrong? But society would have you believe it's wrong. I feel like
we could do a whole other podcast series about how we view things versus what
society tells us we should. Yeah that's it that's for another day folks. That's for
another day. So let's talk about the focus when it comes to having a growth
mindset because we talked about on fixed mindset the focus is on providing or on
proving your intelligence or your talent rather than learning or growing. But your
focus with growth mindset is continuous learning and improvement and therefore
embracing challenges as opportunities to grow. Right. So when I do something for
the first time I know for a fact I'm learning. It's not I will improve on that.
From the very beginning you view it as I'm learning. And I and from the very
beginning that's not my best but because I've done it once I'll just get better.
Yeah. So first starting a new method first starting in hair school first
starting in anything that I've done even a business owner. Like I said in the last
podcast I believe that if I were to run a salon today open a salon today I'd do
it differently because I already learned from the last one I already learned what
worked what didn't what I would like to try. It might work it might not but my
mindset doesn't go well then I'm not doing it. No it goes to well then I'm
gonna see what happens and that's that that's what makes the world go round.
Yeah. The people who have a growth mindset are the ones that keep things
moving. Right. They keep things going forward. You do not have to have you do
not have to have been in any one thing for a long period of time to keep
something going. Right. So that's where like a lot of stylists they don't I've
been in this industry for 20 years and I've never done that. Okay well start
today. Yes exactly. I mean why why not why not and don't focusing on how far
behind you are. Or that you've never had to do it for 20 years. That's great that
you didn't have to do it for 20 years. Are you happy where you're at? Mm-hmm. Or
do you see where you could be happier? It does come down to that too because
there are gonna be people who have been doing this a long time. They're okay with
the life that they live and the guests they have and that's fine. Totally. I
mean if you're happy why do you have to change things? You don't. You do not.
Right. But don't look at the stylist who's been in the industry for one or
two years and surpassing you and just as happy if not happier. Right. But not doing
it at all the same way you did it. Right and be bitter at the difference.
Because there's no one right way to do anything. Right. There are several
different ways of doing something and take what you've learned and add this
person's term into it and this person's term into it and create your own. Yeah
create something that's it's a meld of all the different techniques that you've
learned in your illustrious career and then also something that this new dip
shit right out of school happens to have taught you. Yeah. Having that mindset oh
hey that's I like that. Yeah I will say this and I have learned this the hard way
a little bit because I was seeing these girls coming out of school I had
associates so I had girls that I was training with and they were under me and
I'm trying to teach them everything but I'd see them doing something new and I
think oh I'm gonna try that too. Keep in mind science does have like things that
are scientifically proven so. Right. Like just because they're doing it doesn't
make it right. Right. Right. So like just because they're applying this color in
this way and lathering it and stuff doesn't mean that's actually how it
should be done. Right like how people that they come out with like when L'Oreal
comes out with a new Shades EQ and and the bottle says apply on what how you
should dry hair and let it process for 20 minutes and we're all oh we are gonna
do it this way because we love to break the rules. Yeah that was a rude
awakening for me when I joined the industry when I came in from banking
first of all it was nice to walk into a building and I was still dressed as a
banker in my first few days as a distributor and I'd say hi my name is
Justin Metcalf and they give me the same look as they did two weeks before when I
said hi I'm I'd like to talk to you about your merchant services account and
I'd say I'm with salon centric shout out salon centric I'm not there anymore but
anyway and they they'd give this big smile oh good you're not a banker good
we actually want to talk to you and I remember within the first month or so
somebody was telling me about shades EQ and I'm I'm pretty proud of myself
because I've done my homework I'm like well you know with Jade's EQ what you
need to do is put it on dry hair and you know let it process for 20 minutes and
the first person that I told that to was immediately they were like that's not
what I do though like you get that right she knew I was brand new so she was
being super kind she's like I think she called me sweetie you're gonna learn
stylists don't ever do what they're told to do and that rang true that that
lesson was true for every single day of my career and you're absolutely right
and and I think that in terms of in terms of mindset I feel like this
industry has more people with a positive or growth mindset and a lot of
creativity I see I was gonna correct you because because this industry has the
most people with a creative mindset yeah that doesn't necessarily make them of
your mouth Mike I heard it as I was saying it right and and that's good
there it always it still comes back to the 80-20 rule they're still gonna be
the top 20% of the people in the industry are also making 80% of the
income you know because they stand out but there's still that gap there's
there's the 20% at the bottom who are just never gonna change they're always
gonna be stuck in a rut we're kind of talking to the sweet spot of that other
60% right there's a lot of movement you can be down maybe by close to the bottom
20% but if you have a desire to be further up this is what we're here for
you know so it made me think about when we closed our salon tune into episode
one for all the amazing details on how that happened we didn't give that many
details so we did disagree he did disagree when we walked away from our
salon I noticed something and I hope we can agree on this we had a lot more
free time yeah and yeah what I did with my free time was very different from
what you did with your free do tell what I noticed we don't need to tell what I
did it was just video games it's all that I just played a lot more video
games I got my Saturdays back I got my Tuesday evenings back because I wasn't
going to the salon to do coaching or being there on Saturdays to help run
things or doing the finance stuff anyway what I witnessed as your husband is that
your free time immediately shifted from having an associate and running this
running the salon taking care of the retail doing reports you shifted into
learning something new yeah and pretty quick you got into the extensions
method that you now teach and I'd like you to talk on that ten minutes a day
process that you tell people is ten minutes a day 20 20 minutes a day can
you can you tell that I think that's very important to understand as somebody
with a growth mindset well and it's gonna be different for it's gonna be
different for the person that you are I guess you could say for me to be able to
set aside 20 minutes a day to focus on something new yeah and and be that
really to master what I was trying to master at the time which was this
extension method and and be better at it and be quicker at it because I've been
doing extensions my entirety of the career but this was a first for me in
doing it this way I had done I'd specialized in I tips and now I was
learning a wefted method with beads and invisible beads and it was just so
different for me and instead of being hard on myself and and stopping because
I wasn't doing it as fast behind the chair it wasn't it wasn't looking as
good as my other method it wasn't even like I guess feeling great for my guests
like they weren't feeling this great difference yeah one of the coaches at
the time had said 20 minutes a day go home set a timer we all waste 20
minutes doing something and it's not wrong right like we always 20 minutes in
our car sitting in silence after a long day just because we can't we're brain
fried we can't do anything else so I took that 20 minutes and I applied it to okay
I'm gonna set my timer and I'm gonna work on this stupid mannequin because we
all hate working on mannequins actually she's my favorite now little miss
Vanessa she she did scare the freak out of my family for a long time because
she'll do because you're evil because when you go places especially like on a
trip you will put her face forward in a dark room so when I turn on that light
that's what I see I'm sorry for shouting but don't you dare minimalize what you
intentionally did sorry co-op never intentional but 20 minutes a day set 20
set a timer for 20 minutes and it wasn't to finish the row it wasn't to but it
was just to work on it for 20 minutes a day consistently yeah and what I noticed
with that consistency is first I did get better at it a lot quicker and second I
found that Zen zone I found that love of what I was doing and it became
cathartic instead of stressful yeah and even if you've taken it in chunks yes
well even if if first of all my client was super helpful because she's a
mannequin so she didn't talk she didn't move and she didn't make me have to use
my mind even more than what I was doing which was learning something new so as
much as we don't love working on mannequins sometimes that's the best way
to learn something because you don't have that added stress of communicating
with another person right I mean sometimes you can get that client that
doesn't like talking to you but I don't know about you but that doesn't happen
very often in my chair mm-hmm although I don't think that does yeah so it just depends
but that taking that 20 minutes to master the craft or to master something
new was really important and so I do teach that to still today for those
stylists that just want to be good at something and they want to be good at it
now mm-hmm then you got to put the time in yeah you because you cannot master
anything without putting hours and hours of work and nobody is a master the first
time they do something no no of course not because even if they are really
good the first time they do something that's not their master that's not
their mastery they will get better yeah that's what I've noticed too yeah even
if they start with even if they start out like really good right that just
means they're on a trajectory to be even better right and move it forward even
more but that's coming from somebody who has a growth mindset right and that just
makes perfect sense to you and and I think to a lot of people who hopefully
will listen to this I hope it helps people who are in that middle 60 don't
quite know which way they want to go yeah to figure out which way they want
to go I think it will I mean that's kind of what we're trying to do let me just
say what I'm hearing you say about this 20 minutes a day is you weren't focused
on the thing you were doing for that 20 minutes you were focused on doing it for
20 minutes yeah and having that the results driven focus is so much
different from from a lot of other people like for me very task oriented and
and I'm really good at starting tasks too yeah I can notice that we'll see how
many episodes on this podcast we get folks I mean it's easy for me to start a
task it's easy for me to start a thousand tasks but then if I'm gonna
finish it I have to finish it but but if it means I can't do this in 20 minutes
I'm not gonna start it so there are so many things that I just didn't do
because the timeline didn't fit I wasn't able to do it in that timeline so I'm
not even gonna do it yeah sorry we have dogs and a child just came home life of
a family family so yeah it's it was tough but I didn't ever see it that way
what I saw was a roadblock and there wasn't a way for my brain to compute a
solution right and what I know now is that that was an internal roadblock
right that's that fixed part right because somebody with a growth mindset
so you're right that 20 minutes wasn't because I had to complete something in
20 minutes it put me 20 minutes further ahead in my journey right see there
again that's from somebody with a growth mindset yeah of course you'd look at it
that way and that makes perfect sense yeah but for but for a lot of fixed
mindset it that's my they can't they can't fathom that and here's the here's
the sad part of the fixed mindset is when you start making yourself not do
something or not trying harder or whatever because you just know you can't
complete it or you you don't see that finish line that's how do you get
through anything in life I know that's sad because how they think that's that's
life we don't know when we we have nobody knows when they're gonna die
unless they take their own life but to your point yeah like you're right but
then that's what I'm saying here it's sitting here hearing what you're saying
as this is gospel truth and I know this and it makes perfect sense to me my name
is Heidi hear me roar that's great but then you're still looking at me these
these mindsets that I'm telling you and you're thinking how do you like it's so
vast we can't fathom what the other person is thinking right but I am a
testament I tell you it can happen and it wasn't a 20 years of just trying it
was just a very recent thing where I that could be another podcast series
that is another podcast itself and I will tell you honestly over the last
just few months my life has changed dramatically and it's because I was able
to just shift my mindset and just make a conscious decision and then no matter
what commit to it and so it's all right it is it that's the biggest thing so now
when I look at a task and I think I can't do this in 20 minutes my thought
process then is but I can do it for 20 minutes yeah so that changes and now I
am becoming masterful at a bunch of different things because I have a lot of
20 minutes in a day it's crazy right I mean you're the math wizard but I mean
how many 20 minutes are in a 24 hour there are so many there are so many 20
minutes I mean take out the eight hours that you should be sleeping yeah
actually they say nine hours plan nine hours you should go to bed an hour
before you actually want to sleep because we all know we don't fall asleep
as soon as we hit the idea but you know yeah yeah exactly I do not understand
how you can be fast asleep 11 seconds after you lay down because I've been
my mind tired my growth minds gotta gotta grow so we've talked about how the
growth mindset responds to challenges you embrace challenges you see them as
opportunities to learn and develop how does somebody with a growth mindset view
setbacks as a learning opportunity everything's a learning opportunity I
am gonna fail in fact if I don't fail I kind of start thinking something's gonna
go wrong yeah but at the same time it's a learning opportunity when something
doesn't go right well then what that's where the feedback has to happen yeah
it's really someone with a growth mindset can go far by themselves but
they're better with the community they're better with support because you
need that that other set of eyes yeah to see what you didn't see but I'm glad
we're talking about so we're combining viewing setbacks and taking feedback I'm
glad you're bringing that up because again I want to talk about you and your
feedback your ability to receive feedback I have been pretty critical you
of you in the past for not being very good at receiving feedback oh yeah very
one in particular was when we were running our salon my job was to mentor
our Silas I hope that as they listen to this are you gonna send it to him I
I feel like I mean I got better you know and then we we had I mean Sylvia was
just amazing just to start with you two work together and then we had Kasia and
we had like we get our whole team I became better at my and my coaching and
I'm not trying to toot my own horn it's ended up being a passion for me that I
used in my career at flancentric I really enjoyed mentoring people problem
was at the very beginning I didn't really know a lot so I would come to you
and I would say all right Heidi let's do your your PDM let's let's talk and I
would challenge you on something you did not take feedback well now let me
finish what I'm saying though it that's how I saw it well you you are just
shitty at taking feedback you have a bad bad attitude that wasn't what it is
at all you were humoring me enough to be in that little meeting yeah I had
nothing to offer you don't I know it okay come on it's different when I say
it no but like you're sometimes we look at that mindset like if you're if you're
not taking feedback my point is it can be taken two different ways right you
it's not that you weren't open to feedback the feedback wasn't coming from
the right place right yep but I still did value your feedback you just wanted
me to do it your way that's true too and I did it my way because that's the other
part of the girls mindset is there's no run one way of doing something right but
you just saw me not doing it how you envisioned me doing it right but did I
still get the results you did and I think one in particular I thought it was
like Instagram your social media at the time you weren't super active on social
media and I mean that's fine you didn't really have a lot of time you had your
niche you you were doing what you were doing I wanted to see you do it more but
I saw happening a certain way so I would challenge you are you taking pictures
throughout the day and are you creating the content and there was just the way
that it was coming from me because I didn't know what I was talking about I
didn't take the time to just say how can I help you get better at this what I
did was just say I'm gonna pretend I know what I'm doing and then we're gonna
we're gonna go from there now that I think about it I think all the girls so
you all just humored me uh-huh okay well at least on the social media front yeah
no that's fair and then fast forward your social media just blew up like you
you were amazing at it and it you had to do it your way and it worked out really
well when I see blew up you don't have a million followers but like it
accomplished the purpose it accomplished what I wanted to accomplish but you had
the right mindset all along and I didn't think this seed some of this is we're
not even getting into the pot like what we're trying to talk to the podcast it's
more of like confessions of a bad husband what this is turning into
Justin and Heidi yes Justin and Heidi unfiltered
Heidi tell me tell me how somebody with a growth mindset sees learning
opportunities the way I mean we already talked about like what you see a
challenge is a learning opportunity but there's more to that how do you view
learning opportunities or how do you view education everything's a learning
opportunity there is nothing in my entire day that I don't see as a
learning opportunity for instance now I work in a suite by myself but I'm in a
salon suite so there's stylists all around me right and just even the
conversations I hear from other stylists in that building I learned I learned
valuable things all the time even if it's just again even if it's just me
learning I'm on the right track I'm on the right road but we're all we're all
targeting different markets mm-hmm so I do not feel threatened by anyone else
who works in that building because as much as I think I can service every
person that wants to sit in my chair I can't even service half the ones that
want to sit in my chair because it just don't have the time of day so when I
look at other stylists I don't see them as competition right I would like to get
to know some of them even more and would like to even help them more to see where
they really want to build and grow in their clientele as well because we can
all help each other right and even with the the coaching and the mentoring that
I do now for my company and visibility not my company but the company I work
for invisible bead extensions I might hit with a stylist in their learning
capacity in a way that they love but another stylist not so much which is why
we have more than one mentor with this company because sometimes they'll learn
better from the other mentor more than they will me right sometimes hers will
learn more from me there's no one way of doing anything right but that's just so I
think I think the tides are changing in the beauty industry but there was a very
long time where you got mad if if your guests went and sat in a different chair
mm-hmm and I I'm here to tell you now I've had guests go sit in other chairs
and come back I will never be mad for someone going somewhere else you went
sat in another chair and came back same day because they screwed your haircut
but yeah I had to yeah you had to it was embarrassing we should talk about that
in the next episode my brilliant idea yeah but at the same time like that is
when you have a growth mindset I'm not going to be mad at somebody else going
somewhere else yeah I'm gonna learn what could I have done better what could I
have changed did they leave from something I did or was it just they got
along better with someone else did they feel like they communicated better with
someone else did somebody else listen to them better than I did right I'm not
going to close myself off and just well this is these are my policies this is
how I do it learn how to be an adult we're all adults okay don't give me I
have an alarm for everything in my life so it confirm I I still forget things
and I my family loves to say that I'm perfect they think I expect perfection I
don't know where they get that from because I am the first to say I am not
perfect nor do I expect perfection but I do expect you to learn something from
everything yeah and I think that's the biggest thing for me is it's not that I
expect perfection it's not even that I think everyone should be perfect but
learn continue to learn in everything I am so grateful we're at a time for this
episode I'm so grateful that we have had these kinds of conversations that we've
had you have an immense amount of expertise to bring to this topic and
I'm really excited to keep getting into we have the benefit of we're just
sitting here and recording them all at once and we're breaking them up so that
you know you can stomach them instead of listening to us for two hours straight
unless you're listening to this and they're all out and you're just yeah
doing what I do which is binging it yeah then I hope we're helping you through a
long travel day or recovery from binging something else I don't know thank you so
much for listening we will be back again with more on mindset because it's such a
huge topic for our industry in particular so so yeah come back and see
us in the next episode thanks very much bye