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Okay, so ready to dive into some AI evaluation today.

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It's one thing to build cool algorithm,

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but it's something else entirely to know if it works.

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Totally, and you know what?

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It's like anyone who's worked on a real AI project knows

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evaluation can be kind of a pain, right?

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It's like something people just tack on at the end,

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but these posts we're looking at by Hamilton who's saying,

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they really say like,

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nope, gotta bake that in from the start.

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It's gotta be part of the process.

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Yeah, from day one.

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Exactly, and he doesn't just like

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to talk about it generally.

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He uses this case study, this AI assistant, Lucy.

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Yeah, Lucy, she was built

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for this real estate company, ReChat,

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and they used her to help agents automate some tasks.

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Things were going great,

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but then Lucy kind of plateaued.

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Her performance wasn't getting any better.

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But you hit a wall.

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Yeah, and that's when they realized,

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okay, we need a system,

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like a real way to figure out

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what's holding Lucy back and how to improve.

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How to make her better.

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Exactly, and what I thought was really interesting

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is how he breaks this whole evaluation process

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down into like three levels.

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It's like you're leveling up in a game.

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I like that.

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Yeah.

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So like what's the first level?

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What's the first step on this ladder?

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So the first level is all about these things

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called unit tests.

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So this is where you're really

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in the nitty gritty of the code, right?

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Making sure all the little pieces work on their own

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like they should.

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Okay, so this is like, if I'm writing an essay,

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I'm checking for typos,

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I'm checking for all that before I submit.

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Yeah, it's good analogy.

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He's saying he gives this example

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of how ReChat uses unit tests

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to make sure Lucy doesn't accidentally,

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give away sensitive info,

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like those unique ID codes, UOBDs.

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So they wanna make sure Lucy's not blabbing

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about confidential stuff.

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Right, keep it all under wraps.

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Exactly, gonna protect those secrets.

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Makes sense.

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So level two, what's that about?

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Okay, so level two,

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this is where it gets really interesting.

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This is where you start bringing in humans,

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human judgment.

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You're actually looking at how the AI is doing

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and having humans say like, yep, good job,

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or nope, not so much.

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So it's like having a teacher grade my essay now, right?

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Yeah.

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They're giving me feedback on my writing and stuff.

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You got it.

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And Hussein, he really emphasizes how important it is

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to make this process, you know,

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smooth, easy for these humans.

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Yeah.

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He even suggests building custom tools

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just to help people quickly review the AI's work

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and give feedback.

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You don't want them to get bogged down

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by a bunch of technical stuff.

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Right, you want them to focus on what matters

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as the AI doing a good job or not.

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Exactly.

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And what's cool, he talks about using,

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get this, LLMs to automate part of this human evaluation.

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Like an AI is helping grade the essays.

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Wait, that's kind of meta, isn't it?

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An AI evaluating another AI?

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It is, it is, but if you're already working with AI,

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might as well make it work for you, right?

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Yeah, I guess so.

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Streaming the whole thing.

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Now the third level,

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this is what Hussein calls like the gold standard.

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Okay.

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AB testing.

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Oh yeah, AB testing effort of that.

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So that's where you're putting it out there

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in the real world.

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Yes.

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You're releasing different versions to actual users

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and seeing how they react.

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So you're seeing what works, what doesn't work.

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Exactly, you're getting real world data,

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which at the end of the day is what really matters.

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Your AI could pass all the tests,

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get great feedback from humans,

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but if the users don't like it.

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Right, if it doesn't actually help them.

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Right, it's a flop.

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AB testing helps you catch those little things

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that might not show up in a lab setting

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because the real world is messy.

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Yeah, totally.

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So we've got our three levels.

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Unit tests, human and model evil, and AB testing.

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Okay, but before we even get to those stages,

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Hussein mentions this thing called critique shadowing.

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What is that?

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Okay, so critique shadowing,

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this is a really cool way to build

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what he calls an LLM judge.

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So you have your expert, right?

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They're making those pass field judgments

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like we talked about in level two.

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Okay, sounds familiar.

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But here's the twist.

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They don't just give a thumbs up or down,

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they also gotta explain why.

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Ah, so it's like not just yes or no,

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but yes because or no because.

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You got it, what did they like,

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what didn't they like, all the details.

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So you're capturing their thinking,

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not just the final decision.

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And then you take all these critiques

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and use them to train your LLM judge.

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So the LLM is learning from the expert,

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trying to see the world through their eyes.

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That's pretty cool.

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It is, and it helps you uncover all these things

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that we just assume when we interact with AI,

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things we don't even realize we're expecting.

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Like hidden rules.

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Yeah, exactly.

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Like an apprentice learning from a master craftsman.

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But in this case, the craft is judging AI.

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I like that analogy.

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So the benefits of this LLM judge,

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they go beyond just grading the AI.

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You can use it to make the AI better, right?

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Absolutely, it's not just about giving a score,

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it's about giving feedback that helps the AI

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learn and improve, like a personal tutor.

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Nice.

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And the best part, he says,

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a lot of the work you do for this whole evaluation process,

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you can use it again later for fixing bugs

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and improving the model.

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Yeah, super efficient.

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It's like you're getting double the bang for your book.

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That's awesome.

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Now you mentioned that this approach

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forces you to define what good actually means for your AI.

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What does that mean?

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Yeah, you can't just be like,

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oh, I'll know it when I see it.

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You gotta actually say, okay,

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this is what success looks like.

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What are the specific things that make this AI good?

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So you're not just building an AI that works.

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You're building one that works well

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and you're defining what well means.

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Right, right.

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And that process of figuring out what well means,

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it can actually help you build a better product.

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Because you're really thinking about what's important,

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what the users care about.

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So evaluation isn't just a chore,

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it can actually make your AI better.

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Totally.

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It's all about finding those hidden gems

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that make your AI really shine.

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That makes a lot of sense.

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Okay, so we've talked about

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like the foundations of AI evaluation.

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Yeah, the basics.

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But where does this fit in the bigger picture?

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What's the end goal here?

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Now this is where your LLM judge really starts to pay off.

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You mean like putting it to work.

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Exactly, you can use it to evaluate

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all those user interactions,

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the real ones and those synthetic ones we talked about.

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So now you can see the big picture.

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How's the AI actually doing out in the wild?

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Totally.

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It's not just about individual judgments anymore.

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It's like looking for patterns, trends

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across your entire dataset.

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Hussein, he recommends breaking down your analysis,

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looking at things like different user types,

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different situations, different features.

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So like you might discover, for example,

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your AI struggles with new users who are,

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I don't know, getting multiple matches

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compared to expert users who are getting no matches.

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Exactly.

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That kind of detail helps you pinpoint

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where your AI needs work.

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It's like a heat map showing you the hotspots

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where things are going wrong.

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Okay, I'm seeing how this gets really useful.

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So once you know where those errors are, what's next?

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Time to put on your detective hat.

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Do some error analysis.

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Hussein says look at examples of each type of error,

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classify them by hand.

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Okay.

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He even uses a spreadsheet to keep track of everything.

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So it's like categorizing clues to figure out,

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you know, why the crime happened.

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Exactly.

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You might find a lot of errors are happening

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because I don't know, the AI is missing some context

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about the user.

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Or maybe it's not giving clear error messages,

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things like that.

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It's all about those little details, right?

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That can make or break the user experience.

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Right, and as you're classifying those errors,

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you'll start to see patterns.

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Like maybe 40% are because users need more guidance,

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30% are tied to login issues.

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That's great.

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So now you know where to focus your energy

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to make the biggest improvements.

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And the best part, Hussein says you can get a lot done

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in just 15 minutes of, you know, focused error analysis.

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Okay.

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Of course it might take longer

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to have a ton of data, but even a quick analysis

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can be really helpful.

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It's good to know.

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I was picturing like hours and hours

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staring at a spreadsheet.

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So once you've analyzed your errors,

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figured out the root causes, now you can fix them.

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So it's like another round of edits

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on that important paper, polishing it up, making it shine.

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Exactly.

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And remember those unit tests.

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This is where you add new ones

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to make sure those errors don't come back.

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Like patching up the leaks in your boat

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so you can sail smoothly.

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Now what if you find certain types of errors

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that are just like really tricky

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for your general LLM judge to catch?

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Hmm.

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I guess you need a specialist.

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Precisely.

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You can create specialized judges

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that are, you know, experts in specific areas.

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It's like having a team of specialists,

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a cardiologist, neurologist, and so on.

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But I'm guessing you don't want

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to jump straight to specialists.

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Right.

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Hussein's big on starting with that general purpose judge,

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doing that thorough error analysis.

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That way you know where those specialists are needed most.

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Makes sense.

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Don't want to bring in the whole team

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if only one doctor is needed.

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Exactly.

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And one thing I really like about his approach

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is how iterative it is, you know?

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It's this cycle of evaluation, analysis, refinement.

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It's not about getting it perfect on the first try.

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It's about learning and improving as you go.

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It's like training for a marathon.

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You don't run 26 miles on day one.

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Right. You build up slowly.

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And what really stood out to me

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was how much he emphasized actually looking at your data.

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Not just building fancy models,

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but really understanding what the data is telling you.

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He even said the real value

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comes from that close analysis of your data.

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The LLM judge is just a tool to get you there.

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Right.

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He's basically saying,

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don't get so caught up in the tools

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that you forget the fundamentals.

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So it's about that data-driven mindset.

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Let the data be your guide.

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Exactly.

295
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And for anyone feeling a bit overwhelmed by all this,

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Hussein has some great advice.

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Start simple.

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Use the tools you already have.

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Don't get bogged down in fancy frameworks.

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And remember, there's no shame in asking for help.

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There's tons of resources out there,

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and the AI community is super helpful.

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Like he's saying, just dive in, start experimenting.

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You don't need to be an expert to get started.

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Exactly.

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Now we've covered a lot,

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but there's one more piece of the puzzle

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we need to talk about.

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Okay, so we've talked about all the technical stuff

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of AI evaluation.

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Yeah, the nuts and bolts.

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But where does it all fit?

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What's the big picture here?

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What are we really aiming for?

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That's a great question.

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And Hussein, he doesn't just give us a toolbox

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and say, good luck.

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He wants us to think about how all of this connects

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to the bigger goals we have for AI.

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So it's not just about making AI a little bit better,

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it's about something bigger.

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Yeah, exactly.

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Imagine if AI products had to meet a much higher standard.

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Not just how well they work,

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but also how they impact people,

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how they impact society.

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So we're talking about going beyond just like,

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accuracy and efficiency.

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Right, it's about things like transparency and fairness

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and whether people can trust these systems.

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And that's where those detailed critiques

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from experts become so important.

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Because they give you that human feedback

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that shapes how the AI behaves.

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So it's like you're building a conscience

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into the whole process.

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Yeah, you're not just creating intelligent machines,

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you're creating responsible machines.

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I like that.

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To combine that human element with the power of LLMs

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to learn and adapt,

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you start to see the potential for AI

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that is not just smarter, but also more ethical.

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Okay, that's a really exciting idea,

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but it also feels like a huge responsibility.

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It is a big responsibility.

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So how do we actually make this happen?

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Well, Hussein, he leaves us with this really powerful question.

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He asks, how can we use all these evaluation techniques,

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not just to improve performance,

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but to make sure that AI is developed and used responsibly?

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So it's a call to action for everyone who's working in AI?

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Exactly, a reminder that we're not just building cool tech,

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we're shaping the future.

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And we have a responsibility to get it right

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to make sure the future is good for everyone.

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Can't have said it better myself.

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So for all of you listening out there

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who are both excited about AI

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and a little bit worried about the risks

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this deep dive has given you a roadmap.

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Build those evaluation systems,

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get your hands dirty with the data,

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and never stop asking the tough questions.

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Let's build the future of AI together responsibly.

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Absolutely.

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And that's a wrap for today's deep dive.

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Thanks for joining us.

