WEBVTT 00:00:00.000 --> 00:00:02.560 Hey, what's up, Toby? We made it to another Friday. 00:00:03.259 --> 00:00:06.160 Indeed. Good to see you. Yeah, absolutely. Today 00:00:06.160 --> 00:00:09.179 I want to talk about what we were struggling 00:00:09.179 --> 00:00:13.919 on right before this thing, right before we kicked 00:00:13.919 --> 00:00:16.480 this off. The pain and suffering of simple collaboration 00:00:16.480 --> 00:00:19.140 in the modern world. Yeah. So we, Toby and I, 00:00:19.260 --> 00:00:21.719 we've started a list because, you know, for the 00:00:21.719 --> 00:00:23.500 process step podcast, we should actually probably 00:00:23.500 --> 00:00:26.100 follow a list, which embarrassingly enough we 00:00:26.100 --> 00:00:31.250 have not, we have had one list item which is 00:00:31.250 --> 00:00:33.729 record a podcast once a week that's been successful 00:00:33.729 --> 00:00:36.350 we're trying to it's a great way to get started 00:00:36.350 --> 00:00:39.490 okay our emissions were low one recording a week 00:00:39.490 --> 00:00:41.909 god knows what it's going to be yeah well and 00:00:41.909 --> 00:00:43.810 it proved it proved that we were both committed 00:00:43.810 --> 00:00:47.729 that's right and so but we've been adding a list 00:00:47.729 --> 00:00:50.710 and what's interesting is we ran into something 00:00:50.710 --> 00:00:53.130 that you don't run into in knowledge work a lot 00:00:53.130 --> 00:00:58.920 which is the frustration of technology IE logins, 00:00:59.259 --> 00:01:02.600 IE emails, IE whatever. And so that's today's, 00:01:02.600 --> 00:01:07.379 that's today's process topic of the day. I'll 00:01:07.379 --> 00:01:09.959 tell you, let me step back and I'll, I want to 00:01:09.959 --> 00:01:13.000 explain for list. There's the experience that 00:01:13.000 --> 00:01:16.560 I just went through, which is Chris, you said, 00:01:16.560 --> 00:01:19.459 Hey, come join me in Wix. We'll take a few minutes 00:01:19.459 --> 00:01:22.180 and set up our profiles. Wix is the platform 00:01:22.180 --> 00:01:25.939 for the website. Yep. And like a lot of folks, 00:01:25.939 --> 00:01:30.819 I use a password manager. So I go to login. Nope, 00:01:30.879 --> 00:01:32.959 that's not your password. It's not your password. 00:01:33.840 --> 00:01:37.019 Okay. So I hit reset. Wix in particular, and 00:01:37.019 --> 00:01:39.859 they're not unique in this. I've just given them 00:01:39.859 --> 00:01:42.760 my email and I give them the password for my 00:01:42.760 --> 00:01:44.579 password manager and it says one of these is 00:01:44.579 --> 00:01:48.379 incorrect. Oh yeah. So what S is, would you like 00:01:48.379 --> 00:01:51.159 to reset your password? So I hit the button yes 00:01:51.159 --> 00:01:55.420 and I go over to my email. Chris, I sat here 00:01:55.420 --> 00:01:59.200 staring at you, kind of dumb, dumb, stunned look 00:01:59.200 --> 00:02:02.459 on my face, hitting refresh my email. Well, I 00:02:02.459 --> 00:02:05.260 go back to the Wix browser and what it says is, 00:02:05.480 --> 00:02:07.659 it didn't automatically send it given the email 00:02:07.659 --> 00:02:10.439 address I'd already provided. It said, give us 00:02:10.439 --> 00:02:12.580 your email address. That was the screen it took 00:02:12.580 --> 00:02:16.419 me to. Yeah. So here's a system issue that's 00:02:16.419 --> 00:02:19.639 super common, right? Go to log in. We've given 00:02:19.639 --> 00:02:23.080 it an email address that's associated with us. 00:02:23.360 --> 00:02:26.439 But then when we ask for it to resend a password, 00:02:26.699 --> 00:02:29.680 to reset it, it asks us to resubmit the email. 00:02:30.280 --> 00:02:32.780 Yep. Clearly, it processed that. That's a friction 00:02:32.780 --> 00:02:35.199 to adoption issue, I think. Oh, for sure. 100%. 00:02:35.199 --> 00:02:37.939 I'm sure it's on everybody's bug list, but it 00:02:37.939 --> 00:02:39.780 goes way down the list, because it's not a pain 00:02:39.780 --> 00:02:43.419 that causes people to believe. Well, what's interesting 00:02:43.419 --> 00:02:45.919 about this is just in knowledge work in general, 00:02:46.879 --> 00:02:51.500 this is probably the most simple and most complicated. 00:02:52.819 --> 00:02:55.800 Piece of thing that we do which is just logging 00:02:55.800 --> 00:02:59.879 in and yet we just assume that we're out there 00:02:59.879 --> 00:03:03.539 doing our work Magically working away on stuff. 00:03:03.560 --> 00:03:06.580 That's significantly more complex significantly 00:03:06.580 --> 00:03:10.879 significantly more mentally intensive And we're 00:03:10.879 --> 00:03:13.759 like, oh it's got it and they'll be fine. They'll 00:03:13.759 --> 00:03:17.139 be fine. They've got it. It's true Just hit reset. 00:03:19.719 --> 00:03:22.379 It's like the new guy hazing. It's out on SharePoint. 00:03:22.460 --> 00:03:25.539 It's out on Google Drive. Just go find it. But 00:03:25.539 --> 00:03:28.759 to your point, the irony is that when tools don't 00:03:28.759 --> 00:03:30.460 do what they're supposed to do, and I had a couple 00:03:30.460 --> 00:03:33.180 levels of failure, the WIC site didn't do what 00:03:33.180 --> 00:03:36.539 I expected it to do. And then my password manager 00:03:36.539 --> 00:03:39.680 wasn't capturing the new password properly, so 00:03:39.680 --> 00:03:42.379 I had to manually go through and delete it. All 00:03:42.379 --> 00:03:44.580 of a sudden, the purpose, which was to go update 00:03:44.580 --> 00:03:46.460 the profiles, you're not going to take three 00:03:46.460 --> 00:03:50.259 minutes to do, we spent 20 minutes simply because 00:03:50.259 --> 00:03:52.340 the tools weren't behaving the way that intuitively 00:03:52.340 --> 00:03:57.680 we expect modern tools to work. And so I started 00:03:57.680 --> 00:03:59.639 laughing when you're like, this is our topic 00:03:59.639 --> 00:04:02.979 this week. Because it is, it's universal, you 00:04:02.979 --> 00:04:05.590 know? Well, and so when we talk about collaboration 00:04:05.590 --> 00:04:09.210 tools come join us team join a zoom and in your 00:04:09.210 --> 00:04:11.830 other browser Open up a shared document. Yep. 00:04:12.229 --> 00:04:14.189 We have two pregnant assumptions that people 00:04:14.189 --> 00:04:17.509 can both attend the meeting. Yep And then we've 00:04:17.509 --> 00:04:19.629 set up a shared document properly for them to 00:04:19.629 --> 00:04:22.670 access. Yeah And and to your point most of the 00:04:22.670 --> 00:04:24.509 time we don't even think about these things Well, 00:04:24.509 --> 00:04:25.930 and the thing is is like when it works, it's 00:04:25.930 --> 00:04:28.410 fine Right when it doesn't work, right and like 00:04:28.410 --> 00:04:30.810 and this says this is a known system. It's a 00:04:30.810 --> 00:04:34.170 known. It's a known access pattern Right? And 00:04:34.170 --> 00:04:38.810 what's interesting to me is like, I kind of was 00:04:38.810 --> 00:04:41.410 over here chuckling because I'm, you know, I'm 00:04:41.410 --> 00:04:44.050 the administrator. I'm logged in just fine. So 00:04:44.050 --> 00:04:46.730 it's easy for me to laugh. It's easy for me to 00:04:46.730 --> 00:04:48.850 laugh at other people. It's totally fine. But 00:04:48.850 --> 00:04:53.709 what struck me is that so much of our work is 00:04:53.709 --> 00:04:56.930 not done in the open like that. And so much of 00:04:56.930 --> 00:05:00.629 those little micro frustrations around not just 00:05:00.629 --> 00:05:04.750 logins but an excel spreadsheet or trying to 00:05:04.750 --> 00:05:08.250 trying to figure out what your boss wants they 00:05:08.250 --> 00:05:10.829 just end up being so much more nebulous and so 00:05:10.829 --> 00:05:15.790 much harder and yet we get caught up on just 00:05:15.790 --> 00:05:20.279 such like we just get stuck Like as knowledge 00:05:20.279 --> 00:05:23.720 workers we just get stuck all the time And we 00:05:23.720 --> 00:05:26.939 can't we can't put on a sad face or a mad face 00:05:26.939 --> 00:05:30.060 or any we can only put on a happy linkedin face 00:05:30.060 --> 00:05:33.420 That says it's always good Um, well, look at 00:05:33.420 --> 00:05:35.420 look at me. We're hiring like that's the only 00:05:35.420 --> 00:05:39.319 face that you can put on But but yet like our 00:05:39.319 --> 00:05:42.500 work is really hard and we don't Since oftentimes 00:05:42.500 --> 00:05:45.540 we're not working together. We're working around 00:05:45.540 --> 00:05:48.329 each other you know, like I'm a little I'm a 00:05:48.329 --> 00:05:50.550 little envious to my dad, he did he did manual 00:05:50.550 --> 00:05:53.629 construction forever. And there's something about 00:05:53.629 --> 00:05:56.370 working together and doing something manual and 00:05:56.370 --> 00:05:58.870 lifting something and pushing stuff around and 00:05:58.870 --> 00:06:01.670 building stuff and like, it's a different it's 00:06:01.670 --> 00:06:06.509 a different it's like we've lost connection because 00:06:06.509 --> 00:06:11.970 we've lost the process of physical work. Chris, 00:06:11.990 --> 00:06:16.449 I love that. Contrast by And I've talked about 00:06:16.449 --> 00:06:18.410 it over the last year. I've stepped outside of 00:06:18.410 --> 00:06:21.370 my traditional management consulting world, so 00:06:21.370 --> 00:06:25.129 technology heavy and facilitation. And I've been 00:06:25.129 --> 00:06:27.589 doing project management in the construction 00:06:27.589 --> 00:06:30.810 world as an owner's rep, which just means I work 00:06:30.810 --> 00:06:34.410 for a very busy executive. And they said, I care 00:06:34.410 --> 00:06:36.629 about three things. I want you to go handle the 00:06:36.629 --> 00:06:39.350 rest of the decisions and ask questions with 00:06:39.350 --> 00:06:42.250 myself and team so that we can do our daily jobs 00:06:42.250 --> 00:06:45.720 while we get this building renovated. And the 00:06:45.720 --> 00:06:47.540 point that you just made about your dad is so 00:06:47.540 --> 00:06:50.779 true It's not a question whether the two by fours 00:06:50.779 --> 00:06:53.740 are available for use on site that day. It's 00:06:53.740 --> 00:06:58.819 abundantly clear There is not and then the other 00:06:58.819 --> 00:07:01.339 question is do we have the guys with hammers 00:07:01.339 --> 00:07:04.600 to? Turn the two by fours into framing and the 00:07:04.600 --> 00:07:06.939 answer is either there with their equipment or 00:07:06.939 --> 00:07:10.319 they are not But it's not like I can't seem to 00:07:10.319 --> 00:07:13.879 access the stack of two by fours I can't access 00:07:13.879 --> 00:07:18.139 the acoustic styles to finish out the drop ceiling. 00:07:19.000 --> 00:07:22.079 It is a different world. And all of that dialogue 00:07:22.079 --> 00:07:24.819 is more about the logistics of, can you grab 00:07:24.819 --> 00:07:27.579 the other end of that for me? Or, hey, can you 00:07:27.579 --> 00:07:29.639 cut this down so I don't have to get up and down 00:07:29.639 --> 00:07:31.779 off the ladder? That's not the world you and 00:07:31.779 --> 00:07:35.120 I live in. Yeah, no, it's not. Right? No, I joke 00:07:35.120 --> 00:07:38.339 with my dad. I'm like, let me bring over my typing 00:07:38.339 --> 00:07:41.189 fingers and help you. with your yard wood clay. 00:07:42.709 --> 00:07:47.170 I know. Check these out. These are amazing. It 00:07:47.170 --> 00:07:49.649 is. Look at the calluses on these fingertips. 00:07:50.069 --> 00:07:53.949 What do you want me to do? I'll punch my way 00:07:53.949 --> 00:07:57.769 through that board. The last time I got calluses 00:07:57.769 --> 00:07:59.649 on my fingers is probably from playing video 00:07:59.649 --> 00:08:02.930 games. And that's been a while, but it's crazy. 00:08:05.089 --> 00:08:08.189 The other element that this brings up is that 00:08:08.350 --> 00:08:10.930 You and I got on our call this scheduled time 00:08:10.930 --> 00:08:13.889 to do a recording. Yep. And we thought we were 00:08:13.889 --> 00:08:16.250 going to digress for just a brief second or a 00:08:16.250 --> 00:08:19.730 couple seconds of update. Yep. And it became 00:08:19.730 --> 00:08:24.449 this trail that then became an access management 00:08:24.449 --> 00:08:28.209 problem. Yep. And our core focus was recording 00:08:28.209 --> 00:08:30.529 an episode today. Yeah, totally. And I think 00:08:30.529 --> 00:08:33.570 that just encapsulates so much what collaboration 00:08:33.570 --> 00:08:39.179 looks like. Yeah. If you take a document so far 00:08:39.179 --> 00:08:41.000 and say, Toby, can you give me a peer review, 00:08:42.279 --> 00:08:44.620 then either I have enough context to do it or 00:08:44.620 --> 00:08:49.399 I don't. But those two things can happen asynchronously. 00:08:50.840 --> 00:08:52.940 But if it's Toby, can you give me a peer review 00:08:52.940 --> 00:08:58.159 as I draft an article, then everything's pretty 00:08:58.159 --> 00:09:02.860 messy at best. It can't be editing what you're 00:09:02.860 --> 00:09:05.960 crafting on the fly. And that's a little bit 00:09:05.960 --> 00:09:09.399 of the dysfunction in modern collaboration. Yeah, 00:09:09.559 --> 00:09:12.620 it makes me think of, you know, demos that have 00:09:12.620 --> 00:09:16.769 gone bad. You know what I mean? Like where it's 00:09:16.769 --> 00:09:19.629 basically like the house of cards and which like 00:09:19.629 --> 00:09:22.929 and and like it just I've just been thinking 00:09:22.929 --> 00:09:24.870 in my mind I've been thinking like have I had 00:09:24.870 --> 00:09:27.029 any of those times where it was like one of those 00:09:27.029 --> 00:09:30.110 things where you like you come in and you're 00:09:30.110 --> 00:09:33.110 like sweating bullets, but you just make it at 00:09:33.110 --> 00:09:35.929 the finish line and you're like Trying to act 00:09:35.929 --> 00:09:38.649 cool as a cucumber. But in reality, you're like 00:09:38.649 --> 00:09:42.919 the whole thing's just a total shit show It's 00:09:42.919 --> 00:09:48.480 so fragile. Yeah. Happy path. Don't look over 00:09:48.480 --> 00:09:51.600 there. Nothing to see here. Nothing to see here. 00:09:51.779 --> 00:09:54.960 That's right. I did see. I did see. I did see 00:09:54.960 --> 00:09:59.840 that the I saw an article on, you know, on the 00:09:59.840 --> 00:10:04.279 the original iPhone demo. And the only reason 00:10:04.279 --> 00:10:07.179 it worked is because it was so ridiculously scripted. 00:10:07.230 --> 00:10:11.730 Like every single button push was was to the 00:10:11.730 --> 00:10:14.929 button rather to the point because it was just 00:10:14.929 --> 00:10:21.190 that Unstable at that point It's talking about 00:10:21.190 --> 00:10:24.909 changing expectations. I Remember getting software 00:10:24.909 --> 00:10:27.129 pitched to me when I was doing IT strategy in 00:10:27.129 --> 00:10:31.570 the late 90s And it was quite literally There 00:10:31.570 --> 00:10:33.669 wasn't even a touchscreen at this point, right? 00:10:33.750 --> 00:10:37.250 So that's mouse clicks through a PowerPoint Where 00:10:37.250 --> 00:10:39.450 they've made that object in the PowerPoint a 00:10:39.450 --> 00:10:42.529 hyperlink to the next slide. Okay, that's kind 00:10:42.529 --> 00:10:47.230 of cool, but yeah, right Required zero code. 00:10:47.230 --> 00:10:49.769 It's total vapor there. Yep, because it's all 00:10:49.769 --> 00:10:52.850 in it was all in PowerPoint. That's fine But 00:10:52.850 --> 00:10:55.649 you know whether it's that or whether it's the 00:10:55.649 --> 00:10:59.350 iPhone. Yeah Well, which has gone on to work 00:10:59.350 --> 00:11:02.289 Incredibly well for billions of people. I don't 00:11:02.289 --> 00:11:04.509 even know actual subscriber base hundreds of 00:11:04.509 --> 00:11:07.960 millions And I think there's something that you've 00:11:07.960 --> 00:11:11.399 lost in the permissioning. And by that permissioning, 00:11:11.460 --> 00:11:14.720 I mean like giving each other the grace not be 00:11:14.720 --> 00:11:19.039 perfect on day one. And so, yeah, our first goal 00:11:19.039 --> 00:11:21.659 was you and I commit to getting together and 00:11:21.659 --> 00:11:25.059 recording something. And we don't care what the 00:11:25.059 --> 00:11:27.080 feedback is or whether people enjoy it, but we 00:11:27.080 --> 00:11:29.519 recorded something. The other funny thing about 00:11:29.519 --> 00:11:33.100 just us trying to kick off new process is that 00:11:33.100 --> 00:11:37.909 it's just messy every single time. Like, I can't 00:11:37.909 --> 00:11:40.429 think of, you know, I can't think of an example, 00:11:40.570 --> 00:11:46.529 a single process that basically has gone on without 00:11:46.529 --> 00:11:50.830 a hitch. That's not like a micro change. Right. 00:11:50.929 --> 00:11:53.590 So like I've been thinking about, you know, like 00:11:53.590 --> 00:11:56.169 a new PMO organization comes in and they try 00:11:56.169 --> 00:11:59.149 to dramatically change everything. And it's just 00:11:59.149 --> 00:12:02.429 fits and starts and frustrations and annoyances. 00:12:02.669 --> 00:12:05.809 But then eventually it eventually it just kind 00:12:05.809 --> 00:12:09.370 of lands and I just feel like what's so funny 00:12:09.370 --> 00:12:13.690 about this in the whole like just in considering 00:12:13.690 --> 00:12:18.649 process debt is that this is like a little microcosm 00:12:18.649 --> 00:12:22.149 of just the difficulty of just a simple change 00:12:22.149 --> 00:12:24.629 where it's like look we just we just want an 00:12:24.629 --> 00:12:27.269 agenda when we come on we're gonna do some things 00:12:27.269 --> 00:12:30.350 we're gonna go and check out check our you know 00:12:30.350 --> 00:12:35.120 our tens of Tens of subs followers on process 00:12:35.120 --> 00:12:37.519 that on our process that page. We're gonna go 00:12:37.519 --> 00:12:40.620 through all that stuff But even that even that 00:12:40.620 --> 00:12:44.960 little shift it just takes significantly more 00:12:44.960 --> 00:12:49.200 effort than we would expect and As long as we're 00:12:49.200 --> 00:12:52.960 consistent The impact will be significantly better 00:12:52.960 --> 00:12:55.440 because we will be shooting at better targets 00:12:55.440 --> 00:12:58.220 Like it's it's this really funny thing. We're 00:12:58.220 --> 00:13:01.299 like we as humans we want to just kind of ignore 00:13:01.299 --> 00:13:03.789 that We want to just ignore reality. I think 00:13:03.789 --> 00:13:10.070 a lot of times And I think too The element is 00:13:10.070 --> 00:13:13.009 like once I've moved past the frustration I can 00:13:13.009 --> 00:13:16.669 now log in Yeah, it seems like we often make 00:13:16.669 --> 00:13:19.889 the assumption everybody can log them. Yeah Right, 00:13:20.110 --> 00:13:22.710 or I know that I take a left at the old barn. 00:13:23.230 --> 00:13:25.889 Yeah, really everybody knows we take a left at 00:13:25.889 --> 00:13:29.250 the old barn and Then sometimes the directions 00:13:29.250 --> 00:13:31.549 aren't as useful And I think in the modern world, 00:13:31.750 --> 00:13:34.190 we're still saying, we'll go down to where the 00:13:34.190 --> 00:13:37.610 Jones's place used to be 20 years ago and take 00:13:37.610 --> 00:13:40.429 a left. That's how our dad directions, you know, 00:13:40.490 --> 00:13:42.570 remember the old where the old fishing hole was, 00:13:42.570 --> 00:13:45.389 but now it's paved over. Go there and then take 00:13:45.389 --> 00:13:48.769 a right hand turn and go quarter mile. I feel 00:13:48.769 --> 00:13:51.389 like we're still doing that to each other, but 00:13:51.389 --> 00:13:53.009 inadvertently. And if you're doing it as our 00:13:53.009 --> 00:13:56.840 processes change. What's interesting is. was 00:13:56.840 --> 00:13:58.960 we were trying to hand off a piece of work a 00:13:58.960 --> 00:14:01.799 piece of collective work where like it was literally 00:14:01.799 --> 00:14:04.759 as simple as like a single row for each one of 00:14:04.759 --> 00:14:08.860 us and it was like struggle bus city oh my gosh 00:14:08.860 --> 00:14:13.399 man it's so true i will say for our listeners 00:14:13.399 --> 00:14:21.279 success i'm logged in now properly you know and 00:14:21.279 --> 00:14:27.000 struggle bus city brother 100 100 so No, but 00:14:27.000 --> 00:14:31.559 I think that the call out around how we navigate 00:14:31.559 --> 00:14:35.340 change, but also the changes that we ourselves 00:14:35.340 --> 00:14:37.419 have navigated, there's also the implication 00:14:37.419 --> 00:14:40.740 that others are only coming to that. Yeah. Yeah. 00:14:41.000 --> 00:14:43.659 And it's not necessarily a net new employee or 00:14:43.659 --> 00:14:46.320 collaborator. It's just that it might be a very 00:14:46.320 --> 00:14:48.899 familiar motion for us, but for somebody else, 00:14:49.080 --> 00:14:51.129 it can be their first or second. through that 00:14:51.129 --> 00:14:53.570 motion. What's it's it's been funny because you 00:14:53.570 --> 00:14:55.129 know we've talked about this a couple times or 00:14:55.129 --> 00:15:00.289 we like you know a magic button we're doing stand 00:15:00.289 --> 00:15:04.250 -ups like three days a week we have an SOP you 00:15:04.250 --> 00:15:06.129 literally go to basically what's like a word 00:15:06.129 --> 00:15:10.169 doc and you follow it step by step And what's 00:15:10.169 --> 00:15:13.230 interesting is like it took a while. It's taken 00:15:13.230 --> 00:15:15.909 a while to kind of get people adjusted to it 00:15:15.909 --> 00:15:17.769 because what we want to do is we always want 00:15:17.769 --> 00:15:19.789 to go to homeostasis, right? Which is I want 00:15:19.789 --> 00:15:22.289 to go into a meeting. I want to stare at a screen. 00:15:22.490 --> 00:15:25.450 I want to I want to talk and I want to I want 00:15:25.450 --> 00:15:27.429 to in my head complain about the other people 00:15:27.429 --> 00:15:33.470 talking. Maybe that's just me. But but but we 00:15:33.470 --> 00:15:35.070 want to go into those meetings and we and we 00:15:35.070 --> 00:15:37.169 want them to kind of happen. But we don't realize 00:15:37.169 --> 00:15:40.100 that like. Our world is so complex, you can't 00:15:40.100 --> 00:15:43.100 just have a meeting with a single screen. Like 00:15:43.100 --> 00:15:45.879 you just can't. I mean, you can, but it will 00:15:45.879 --> 00:15:48.080 be an ineffective meeting that doesn't serve 00:15:48.080 --> 00:15:54.100 the greater purpose of the whole. It's interesting, 00:15:54.360 --> 00:15:57.559 Chris, because if we go to the physical world, 00:15:57.740 --> 00:16:02.179 the non -online meeting world, I feel the same 00:16:02.179 --> 00:16:06.889 way. I expect people to bring a notepad and pen, 00:16:06.929 --> 00:16:09.730 or I expect them to bring a laptop to take notes. 00:16:10.809 --> 00:16:14.289 I don't mind traditionally that if a notebook 00:16:14.289 --> 00:16:17.490 and pad they're doodling, that's how some people 00:16:17.490 --> 00:16:20.149 process, but when they bring their laptop, I 00:16:20.149 --> 00:16:23.110 don't know if they're on task. I don't know if 00:16:23.110 --> 00:16:27.470 they're watching cat videos or replying to email 00:16:27.470 --> 00:16:29.889 or just deleting all the emails I've sent them 00:16:29.889 --> 00:16:32.389 asking for follow -ups. Any of those things can 00:16:32.389 --> 00:16:36.700 be equally true. And so, this new world, having 00:16:36.700 --> 00:16:39.639 the SOPs is one way to keep us on the same page. 00:16:39.659 --> 00:16:45.000 Yeah. Yeah. Working with people. Yeah. Do you 00:16:45.000 --> 00:16:47.200 think we're going to be better off when we're 00:16:47.200 --> 00:16:49.299 the last person working with all the AI bots? 00:16:51.000 --> 00:16:52.779 Maybe not the last guys. Is it going to be a 00:16:52.779 --> 00:16:57.379 beautiful experience? AI will save the world. 00:16:57.960 --> 00:17:03.360 I'm not really sure. I'm not so... I mean... 00:17:03.389 --> 00:17:06.049 AI is great. It's a great personal assistant, 00:17:06.990 --> 00:17:09.150 which maybe we maybe we should talk about. Like 00:17:09.150 --> 00:17:11.589 I was just thinking about TVs, right? And how 00:17:11.589 --> 00:17:13.509 everybody's like, oh, my gosh, TV. Like, oh, 00:17:13.509 --> 00:17:16.509 even before that, the radio was going to just 00:17:16.509 --> 00:17:18.609 say like it was going to save the world or kill 00:17:18.609 --> 00:17:21.890 the world or whatever. Before that, I think the 00:17:21.890 --> 00:17:24.990 smoke signals. Yeah, I mean, totally. Or maybe 00:17:24.990 --> 00:17:29.470 the telegraph, I guess. But like. it's a new 00:17:29.470 --> 00:17:31.990 technology and we will leverage it and figure 00:17:31.990 --> 00:17:35.670 it out and probably have new jobs that come out 00:17:35.670 --> 00:17:40.230 of it. Truly, I think that's, I can't wait to 00:17:40.230 --> 00:17:44.690 offload all the things that I forget to my AI 00:17:44.690 --> 00:17:46.769 assistant. Oh, for sure. That then remembers 00:17:46.769 --> 00:17:49.809 and does them, like dishes and that's what I 00:17:49.809 --> 00:17:53.509 want my AI assistant to do. Load and unload the 00:17:53.509 --> 00:17:57.269 dishwasher. Sweep the house, grab dirty clothes, 00:17:57.509 --> 00:17:59.269 load and unload those. I don't think we're there 00:17:59.269 --> 00:18:04.309 yet. No. Those are the tasks. I did have a, this 00:18:04.309 --> 00:18:08.150 will be our parting shot here. I did have this 00:18:08.150 --> 00:18:12.569 thought around like how long it takes to do the 00:18:12.569 --> 00:18:15.450 dishes. Yeah. Right. Like have you ever done 00:18:15.450 --> 00:18:17.970 that where you time it with your kid and it takes 00:18:17.970 --> 00:18:20.650 like a total of like three minutes and 30 seconds? 00:18:21.369 --> 00:18:24.670 and like the amount of complaining even internally 00:18:24.670 --> 00:18:28.569 or with your kid or whoever takes a good like 00:18:28.569 --> 00:18:30.910 45 minutes and you're like why don't we just 00:18:30.910 --> 00:18:33.490 do the thing like we are like it kind of goes 00:18:33.490 --> 00:18:37.650 back to that like we we love homeostasis like 00:18:37.650 --> 00:18:40.569 we we we love to sit in the mud like we really 00:18:40.569 --> 00:18:44.950 do it and wallow correct i know correct no all 00:18:44.950 --> 00:18:48.410 righty man well we made another wake it is and 00:18:48.410 --> 00:18:50.730 we're all logged in all right we'll catch yeah 00:18:50.859 --> 00:18:53.160 We'll catch you next week. Thanks, man.