WEBVTT

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Hey, what's up, Toby? It is Friday morning. It

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is the Processed Debt podcast and today's topic.

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You ready for it? Are you going to be able to

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handle this one? It's a good one. I'll bring

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it, baby. Is your work homeless? Is your work

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on the street begging for change? That would

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explain why I can't find the dog ate my assignment

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kind of. Outcomes here. Is your work homeless?

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Say more about that. It's an interesting framing,

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Chris. What does your work live? If I was to

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say, hey Togi, where does your work live? Right.

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Scattered across half a dozen apps and email,

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right? Plus my notepads and my post -it notes

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of reminder. Correct. Correct. And where does

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your team's work live? Unfortunately, a rhetorical

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question. You're like, maybe in Microsoft Teams?

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Can I answer Teams? Will that be right? Teams

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for 500, Alex. Yeah. That's going to be a slippery

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one. Well, Chris, you make a really good point.

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It's not very discoverable if it's wandering

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the virtual streets of our organization. Correct.

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It's very interesting. Like I've been thinking

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about this a lot because I'm like, where does

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my work live? Like, and if I was, if I was just,

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you know, get hit by a bus or win the lottery

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or whatever, like how would someone come in and

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just pull my, like come in on day one and be

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like, well, what is, what work does Chris do?

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Right. Yeah. And, and, you know, we've all been

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there. Like it's been our first day on the job

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or first day of my gig. And that first day is

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like, all right, well, let's go through, through

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some formalized training. That has nothing to

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do very little of its tactical Yep, and then

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the farther away it feels like the farther away

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you get from your dev org and a standard like

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a standard Deliverable cycle the more the work

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just lives in people's brain and it lives in

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right now and it lives in Slack it lives in teams

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it lives in PowerPoints You know, Chris, I think

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that that is the, in some small part, drives

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the executive fantasy of these ERP systems, whether

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it's truly an ERP or it's, this is our industry

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standard solution that everybody in our business

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uses. The idea that there's a room for everything

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and everything has a room, you know, the promise

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of that is alluring. Yeah. We just don't function

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that way. It's hard for me to come over to your

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house and cook dinner when I don't know where

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the pots and pans are and I don't know where

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the silverware is. And so it doesn't matter how

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many times you tell me, if it's not intuitive,

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it's hard to cook in your kitchen the same way

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it's hard to organize myself into your shared

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drive lodge. Yeah. Isn't that interesting? Because

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you know, like I may know how to cook a burger.

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Right. But I mean, I do not know how to cook

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a burger at your house. That's it. Maybe I can

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figure out your grill, you know? Can I find the

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spatulas? Can I find the... No, it's really true.

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And I think to your point about homeless, you

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know, unless we're feeling like we've moved in

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and we get to arrange the furniture a little

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bit, you know? Have you had, you mentioned development

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teams and you and I've talked a lot about how

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development teams... have an expectation of kind

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of working in the public square and putting things

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in a repository. Oh, it's fascinating. I don't

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think the business could live like the dev work

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does because the computer is doing the hundreds

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or millions of repeatable things without complaining.

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But the magic in what a developer does is that

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the software that they write does the hundreds

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or millions or trillions of things without complaining.

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And we as humans, if we do three things in a

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row, we're... Yeah, so large batch jobs, that's

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when we go to heavier weight software. Yeah,

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it's correct. Or the fact that they've got a

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read -me, right? They've got a read -me file.

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They basically, before they put something into

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production, it has to go through a staging test,

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and it has to be tested. and then it goes into

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production. We were talking about this earlier,

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you can roll that back if it doesn't work. You

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were talking prior to kicking this off, I've

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never had a process rollback ever in my career,

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ever. What's more likely to happen is I find

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out that I'm not doing a process that I'm supposed

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to be doing. You're like, where did this come

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from? This is who put bits in my silverware drawer,

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right? What our spices go? Yeah. Yeah, so much

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of it ends up being this like this Almost Tribal

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knowledge me Yeah of What you're supposed like

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what you're supposed to do? Yeah, but it's not

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it's not it's not deliberate I think one of the

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things you're touching on is there's how things

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work, right? And if we're not putting it in code,

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then we're trying to think about how do we make

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a process repeatable? But then we have the work

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of things or the transactional data that has

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to move through a series of process stuff. And

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I don't know that we always do a good job of

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keeping those two things clean. And so the commingled...

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certainly for new players coming in, they may

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not understand what is about the process of doing

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work versus what's the data or what's the deliverable

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they're producing. It really does get murky.

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So much of my work as a financial analyst years

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ago was about one -off deliverables. It wasn't

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about managing transactions and running them

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through payment. It was about looking at the

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business and working on the business. So how

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you hold that information, is kind of irrelevant,

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but oftentimes it means if you and I are doing

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similar work, we may choose to keep very different

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hierarchies, you know, and it's just what's logical

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in our brains. So, yeah, park it on the couch

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of whatever's handy. And it works and it works

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for sole proprietors. Like if we're doing our

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own little thing, like it doesn't matter, right?

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But like you go back to your kitchen analogy.

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I come over to your house and I try to cook my

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family a dinner. It's not going to work. Whereas

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if you go to a kitchen, like a corporate kitchen,

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they can feed a ton of people at lunch and dinner.

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Truly. Yeah, it's interesting. Even in Airbnb

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for the weekend, there's no rhyme or reason to

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how they've organized it. It made sense to the

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homeowner or whoever's managing the property.

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That's how they've set her up. And so, Lee, he

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got to lean into it, just kind of let it go.

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We don't want to keep that in our day -to -day

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work life. Yeah, and I think the reason why,

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you know, homelessness may or may not be the

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right term here. Maybe it's completely wrong,

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but the point that I was trying to kind of get

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at is, like if you're in a production system,

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there are bins that you go and you pull a screw

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out to put in... put the screw with the nut,

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right? And so there's places, there's always

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places for things, right? So even going back

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to the kitchen analogy, right? If you go to your

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home kitchen or the Airbnb or whatever kitchen,

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they're all going to be set up differently. But

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if you have some sort of throughput that's required

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and you go to a corporate kitchen, not that they're

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all going to be designed the same way, because

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they're going to be totally different, unless

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it's a McDonald's that's built the same way.

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But everything has its place. And everything

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has a start, has a middle, and it has an end.

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And what's interesting is if you think about

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McDonald's, my son worked there for a long time.

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It's a lot of people's first job. But it's the

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fact that you can take someone and put them in

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the process, in the area where everything has

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its home, everything can be pulled from, and

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you can serve thousands of people in a day. What's

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interesting about that, Chris, is that the process

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is about the transactions. The process there

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is the production of burgers. You're not trying

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to optimize it. You're not second guessing how

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fries are cooked. Right. You come in and your

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job is to understand how that process works.

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And I think so often this idea of homelessness

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is that we feel like we have a degree of latitude

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when we show up and absent tactical direction,

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we just start to kind of make up what seems intuitive

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to us. Correct. And or you're looking for signals

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from your coworkers on what's getting rewarded.

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Yeah. you're following that reward and creating

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chaos, right? So one of like a, one of, and chaos

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is probably too strong a word, but you're literally

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going into a, you're looking at a PowerPoint

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and you're making it prettier and prettier is

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winning on decision -making. But do you really

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want to make decisions on pretty? Right. And

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we you know, we buy if something's prettier we

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will like it more and That doesn't mean that

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that's the best business decision like financials

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are not pretty but they're pretty much the same

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Right. Yes. Yes There's that there's a structural

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piece and I think so much of this conversation

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gets at the idea to me of Is our goal pretty

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you know, yeah, well consistent or is our goal

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just about? Seeing the shared value in the adoption

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You know, good matter other, if we all agree

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that silverware belongs in the drawer immediately

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to the right of the stove, then never guess where

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to go find the silverware. Or if we always know

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where to find, you know, the most recent analysis

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that's been performed or the appease, you know,

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the standard operating procedure, then we eliminate

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a lot of the chasing. Then I guess that's like

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that's the root of it is like we are constantly

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like because we don't have Oftentimes, you don't

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have a team or corporate like this is where you

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go, right? Because like in any organizations,

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you're gonna go to SharePoint You might go to

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confluence. You might go to some other application.

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You might go to some internal Wiki. Yeah, and

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and even even those often times those internal

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applications like SharePoint, like I've made

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a joke all the time, like it's, it's hard to

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share and no one gets the point. Like, it's like,

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it's really hard. It's a powerful tool. Yes.

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Unless you give it structure and unless you give

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it, unless you have discipline and unless you

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say, hey, look, we're going to put a stake in

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the ground and do one thing well, then people

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are doing 12 things poorly. And it just ends

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up not working. So what's the solution here?

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Even if we step back into the solution for a

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second, I think the outcome that I want of giving

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work a home is making it more readily discoverable.

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If I've already done the work, I would love to

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be able to leverage it. I'd love for you to be

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able to find it when I'm on vacation or home

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school or playing hooky. I don't want to be pestered.

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I want to make it easy for somebody else to pick

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it up and move it forward. And so, yeah, discoverable

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is at the heart of it. Yeah, for sure. Yeah,

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so what is the solution? What's your thoughts?

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I think you gotta, I think you gotta clean your

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room first. Like you gotta clean your own home.

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And this is, you know, like, or hire someone

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to come clean your home if you've got the budget.

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Whatever your budget might allow. Yeah. One of

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the things that I've been focusing on is how

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do I focus on a project instead of a task? Because

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my brain doesn't know the difference. But I get

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significantly more value out of my work, and

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I provide more significant value to my customers

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if I focus on a project versus a task. And I

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wish I had a really great solution on what that

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would look like. I don't have it yet. But I do

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think that like some of, some of these, this

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thinking is helping me think about that and where

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I have to be able to collect the tactical. Yeah.

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But that ends up being distractible, which I

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was trying to make up a word there, but I don't

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know if I was distract a goal. Just anyway, do

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your work. Yeah. Yeah. But like, if I'm working

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on a project, I don't want to be distracted by

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the tactical. I just want to work on the project.

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And most of the time, like, human beings, we

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are so flipping flexible, we can figure out almost

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anything if we can just get started and if we

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can not be distracted. Yeah. Well, in that point

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of if we can get started, there's nothing worse

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than being told it's out on the blank storage,

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right? Yeah. And it becomes a fool's errand.

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And so, you know, the real risk is a productivity

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risk. Yeah. It's jamming us up trying to get

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into flow. Yeah. the fewer decisions we have

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to make, the more mind space we have for the

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problems we want to solve. So this idea of chasing

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work around, I love the idea of homeless. It's

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like trying to find somebody to deliver mail.

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It's really just grasping for straws, trying

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to figure out what's next. And I think if we

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were to truly be honest, I think that's a lot

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of what our days are. Because we're looking for

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that social signal for what's important. And

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we're trying to intuit towards what that should

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be, instead of being explicit and saying, look,

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how can I do my job better? How can I communicate

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to you? Because my communication style might

00:14:54.500 --> 00:14:59.639
be different. How can I make this thing work?

00:15:00.120 --> 00:15:03.860
Clarity, ownership, accountability, all those

00:15:03.860 --> 00:15:08.960
things make it clear. work can actually be more

00:15:08.960 --> 00:15:12.919
enjoyable. That's a really interesting idea.

00:15:13.259 --> 00:15:15.980
If we did one thing, it was to give a manager

00:15:15.980 --> 00:15:19.320
level resource responsibility for naming the

00:15:19.320 --> 00:15:24.620
organizational schema. How do we hold our tools?

00:15:24.720 --> 00:15:27.840
How do we hold our information? If we were the

00:15:27.840 --> 00:15:30.840
keeper of that instead of introducing some random

00:15:30.840 --> 00:15:33.440
guy to do corporate data governance, which never

00:15:33.440 --> 00:15:37.529
makes sense outside. Outside of like data modeling

00:15:37.529 --> 00:15:41.309
But that's really that's that's that person to

00:15:41.309 --> 00:15:44.789
be on on point for calling calling around that

00:15:44.789 --> 00:15:47.070
Keep her organized and help us be productive

00:15:47.070 --> 00:15:50.070
Yeah, and I think you do have to be able to you

00:15:50.070 --> 00:15:52.590
have to be able to clean your room first Yeah,

00:15:52.990 --> 00:15:55.190
and that's and there's actually that's actually

00:15:55.190 --> 00:15:59.110
as an IC you have to have a cleaner Yeah, and

00:15:59.110 --> 00:16:01.110
I I'd love to say that my rooms clean all the

00:16:01.110 --> 00:16:03.950
time. It's just on but I think I think as a manager

00:16:04.009 --> 00:16:07.190
I think as a manager, you have to expect, you

00:16:07.190 --> 00:16:09.970
have to expect a clean room. And I think the

00:16:09.970 --> 00:16:13.009
easiest way as a manager is you just, if you're

00:16:13.009 --> 00:16:16.629
running a scrum team and you have a daily standup,

00:16:16.929 --> 00:16:19.610
hand it off to someone else to run it. You'll

00:16:19.610 --> 00:16:22.009
find that people do stuff significantly different

00:16:22.009 --> 00:16:23.870
than you do and you'll be shocked every single

00:16:23.870 --> 00:16:28.049
time. Why'd you click that button? Well, that's

00:16:28.049 --> 00:16:29.669
because that's how I do it. You're like, well,

00:16:29.669 --> 00:16:31.830
there's a better way to do it. Or, oh, I never

00:16:31.830 --> 00:16:35.149
saw that. Like, how often are you in a tool and

00:16:35.149 --> 00:16:39.570
you're like, it does what? Great. A hundred percent.

00:16:39.750 --> 00:16:41.590
That's not how I do it. That's not how I've done

00:16:41.590 --> 00:16:43.629
it for 20 years, but you just showed me something

00:16:43.629 --> 00:16:46.909
totally different. Like all those Excel quick

00:16:46.909 --> 00:16:56.149
keys. Alt E does some? No. Chris, I love this

00:16:56.149 --> 00:16:59.549
conversation and the idea of just being a little

00:16:59.549 --> 00:17:02.409
bit more transparent, right? Somebody needs to

00:17:02.409 --> 00:17:05.750
be the owner. Yeah. It doesn't have to be you

00:17:05.750 --> 00:17:08.410
and then make the owner responsible for keeping

00:17:08.410 --> 00:17:11.589
a clean room. And I think if I think if your

00:17:11.589 --> 00:17:14.950
rooms are clean, right, you have a junk drawer

00:17:14.950 --> 00:17:17.410
and that junk drawer is made for junk and you

00:17:17.410 --> 00:17:19.009
don't really need to care about that. You hide

00:17:19.009 --> 00:17:21.250
it or your kids have a dirty room, but that's

00:17:21.250 --> 00:17:23.069
their room and they can do whatever they do.

00:17:23.069 --> 00:17:26.190
But like, as long as you can keep your mental

00:17:26.190 --> 00:17:31.240
ram clean and pull in the work. and make a nice

00:17:31.240 --> 00:17:36.180
delicious burger that you enjoy or come over

00:17:36.180 --> 00:17:38.660
and work with, like ask for things, you know,

00:17:38.779 --> 00:17:41.680
where are we at in the kitchen? Make some nice

00:17:41.680 --> 00:17:44.660
food, enjoy it together, because I do think knowledge

00:17:44.660 --> 00:17:47.940
work can be incredibly satisfying. Yeah. But

00:17:47.940 --> 00:17:52.000
it can't be if your home's a mess. Well said.

00:17:53.039 --> 00:17:54.980
All right. Thanks, man. Another good session.

00:17:55.299 --> 00:17:57.720
All right. Have a good week, buddy. Your kitchen

00:17:57.720 --> 00:17:58.799
time. All right. See you.
