WEBVTT 00:00:00.000 --> 00:00:03.759 What's up, Toby. We have made a podcast, Processed 00:00:03.759 --> 00:00:08.339 At Podcast number 28. Woo -hoo. I know. All right. 00:00:08.660 --> 00:00:11.240 It is Friday for everybody that's listening. 00:00:11.439 --> 00:00:14.919 Hopefully you've had a good week. Yes. Happy 00:00:14.919 --> 00:00:18.019 Fridays. I mean, you know, fix it Friday. That's 00:00:18.019 --> 00:00:20.620 why we launched these on Friday because it might 00:00:20.620 --> 00:00:22.960 be the only day in the corporate world in which 00:00:22.960 --> 00:00:28.320 you actually have some time to work on You were 00:00:28.320 --> 00:00:31.059 part of the business to make your life better. 00:00:32.259 --> 00:00:36.399 Chris, that's such an interesting point. Do Fridays 00:00:36.399 --> 00:00:38.460 feel like the time where you have a little bit 00:00:38.460 --> 00:00:41.579 of space? My favorite time to work is Saturday 00:00:41.579 --> 00:00:47.679 morning, about 730 to 930. Oh, nice. That's just 00:00:47.679 --> 00:00:52.600 the prime time for you. It is. It is free work, 00:00:52.780 --> 00:00:55.880 meaning I get to work on whatever I want. I'm 00:00:55.880 --> 00:00:59.789 not bugged. I can go and scratch an itch and 00:00:59.789 --> 00:01:02.170 it's actually a lot of times it's really rewarding. 00:01:03.270 --> 00:01:05.769 Yeah. I love that. All right. Today's topic. 00:01:06.390 --> 00:01:09.510 Why do businesses suck so much at change? That 00:01:09.510 --> 00:01:14.629 is today's topic. I love how eloquently and simply 00:01:14.629 --> 00:01:18.450 put that. Why do you suck? Yeah. Long is it that 00:01:18.450 --> 00:01:20.870 the difference between success and failure is 00:01:20.870 --> 00:01:27.090 literally a coin flip? Yes. 100%. More important 00:01:27.090 --> 00:01:30.469 to, you know, we're actively disrupting our own 00:01:30.469 --> 00:01:34.450 businesses. We don't always even harden how the 00:01:34.450 --> 00:01:39.609 processes work. And then we're throwing our success 00:01:39.609 --> 00:01:43.709 and our livelihood in the air on a coin. Yep. 00:01:43.969 --> 00:01:48.069 Yeah. You say coin flip. We do have some statistics 00:01:48.069 --> 00:01:54.129 here. There was a study in 2016 by the CEB Corporate 00:01:54.129 --> 00:01:57.579 Leadership Council. where they stated that 50 00:01:57.579 --> 00:02:02.819 % of initiatives are outright failures. Whereas 00:02:02.819 --> 00:02:06.879 16 % have mixed results and 34 % are successes. 00:02:08.159 --> 00:02:11.580 Nice. Who doesn't want to bet on that? One in 00:02:11.580 --> 00:02:16.680 three, it's not just a 50%, one in three is people 00:02:16.680 --> 00:02:18.500 are going to step back and say, well, shit, that 00:02:18.500 --> 00:02:22.439 wasn't the way we hoped. Man, that worked. That's 00:02:22.439 --> 00:02:26.460 a great, you know, that's not bad. Batting average 00:02:26.460 --> 00:02:31.159 hit 100, I suppose, but with people's livelihood, 00:02:31.340 --> 00:02:32.919 I think we want a little bit more assurance. 00:02:34.219 --> 00:02:37.020 Talk to me about why do you think that is? Just 00:02:37.020 --> 00:02:41.159 the statistics aside, what's your gut say about 00:02:41.159 --> 00:02:44.139 why only a third of these big change initiatives 00:02:44.139 --> 00:02:48.180 are viewed as successes? That's a good question. 00:02:48.439 --> 00:02:50.979 I think most of the time people don't know why 00:02:50.979 --> 00:02:52.979 they're changing or the people that are having 00:02:52.979 --> 00:02:56.699 changed. are having change pushed down from above, 00:02:58.080 --> 00:03:00.840 it's not clear. I think some of this comes down 00:03:00.840 --> 00:03:06.800 to just alignment. It's not like the basketball 00:03:06.800 --> 00:03:09.379 team is out there tackling people like football 00:03:09.379 --> 00:03:11.520 because they don't know what the game is. They 00:03:11.520 --> 00:03:15.919 understand the goal is get the basketball in 00:03:15.919 --> 00:03:17.960 the hoop and play an offense and a defense, and 00:03:17.960 --> 00:03:22.120 there's a lot of strategy. For on the business 00:03:22.120 --> 00:03:24.979 side. It's really hard to change because you 00:03:24.979 --> 00:03:30.000 don't know what game you're playing Yeah Yeah, 00:03:30.479 --> 00:03:33.500 so many so many businesses at their most foundational 00:03:33.500 --> 00:03:39.379 level forget that it's basically intake of Raw 00:03:39.379 --> 00:03:42.819 materials or human capital. Yep, or it into something 00:03:42.819 --> 00:03:45.120 more valuable than the people that are shuffling 00:03:45.120 --> 00:03:47.620 through your warehouse or offices and then produce 00:03:47.620 --> 00:03:50.490 something that creates value both for customers, 00:03:50.669 --> 00:03:56.050 employees, and shareholders. The statistics around 00:03:56.050 --> 00:03:58.849 what we now call digital transformation, I think, 00:03:58.969 --> 00:04:05.169 are equally bleak. Part of it is we have, and 00:04:05.169 --> 00:04:07.710 quite literally, I remember a client, a senior 00:04:07.710 --> 00:04:10.349 executive came back from the holidays, had gone 00:04:10.349 --> 00:04:14.729 on a ski trip with a friend that was an SAP. 00:04:18.170 --> 00:04:20.870 you know, welcome to the new year was we're going 00:04:20.870 --> 00:04:24.769 to lay out $10 million for SAP. We're going to 00:04:24.769 --> 00:04:28.430 start with the finance module. His entire finance 00:04:28.430 --> 00:04:35.810 team at this company was maybe 14 people. 14 00:04:35.810 --> 00:04:38.850 people in a business that was manufacturing a 00:04:38.850 --> 00:04:42.050 raw material. They knew how to weigh it. They 00:04:42.050 --> 00:04:44.790 knew how the flow went. And this was finance. 00:04:45.350 --> 00:04:49.730 This wasn't the supply chain. Well, the 10 million, 00:04:49.850 --> 00:04:52.310 they were starting with finance. So now you give 00:04:52.310 --> 00:04:55.029 people that are kind of mailing it in, because 00:04:55.029 --> 00:04:58.069 they don't give a shit. Let's be honest, right? 00:04:58.110 --> 00:05:00.350 A lot of people, it's like, I got to have a job. 00:05:01.129 --> 00:05:03.430 This is better than the last shitty job I have. 00:05:03.509 --> 00:05:06.029 Oh my gosh, that's funny. But people aren't total 00:05:06.029 --> 00:05:09.310 assholes. And so then you're going to go to them 00:05:09.310 --> 00:05:12.129 and say, everything that you know about just 00:05:12.129 --> 00:05:13.910 showing up and getting work done and then getting 00:05:13.910 --> 00:05:15.670 back to your life, we're going to completely 00:05:15.670 --> 00:05:18.160 disrupt that. Yeah. and we're gonna give you 00:05:18.160 --> 00:05:21.959 a system designed by German Mines that have an 00:05:21.959 --> 00:05:25.139 entirely different schema. So now we want you 00:05:25.139 --> 00:05:26.920 to think differently about the work you did. 00:05:27.220 --> 00:05:29.459 So they were several million dollars in. They 00:05:29.459 --> 00:05:33.379 launched the finance piece and the finance folks 00:05:33.379 --> 00:05:36.180 all maud it and oh, thank you so much. And they 00:05:36.180 --> 00:05:38.019 kept using their spreadsheets and they used it 00:05:38.019 --> 00:05:40.519 as a very, very expensive ledger system that 00:05:40.519 --> 00:05:43.519 they would upload to once a month. That's what 00:05:43.519 --> 00:05:46.079 they learned was how do you appease the boss 00:05:46.079 --> 00:05:49.519 who goes off ski for a bit fancy bulls and then 00:05:49.519 --> 00:05:53.620 makes bad choices? So, okay, I think Arge what 00:05:53.620 --> 00:05:57.720 did why? Like what I mean, like what was going 00:05:57.720 --> 00:05:59.860 through the what was going through the decision 00:05:59.860 --> 00:06:05.339 -makers had that was like SAP Yeah, was it getting 00:06:05.339 --> 00:06:09.259 a logo? I not necessarily in like getting a logo, 00:06:09.279 --> 00:06:12.170 but like I wonder what Like, I'm really curious 00:06:12.170 --> 00:06:14.490 about these things, as far as like, what was 00:06:14.490 --> 00:06:17.329 the frustration that was going through this person's 00:06:17.329 --> 00:06:23.949 head? Yeah. Right? The idea that comparison is 00:06:23.949 --> 00:06:26.189 the thief of joy immediately comes to mind as 00:06:26.189 --> 00:06:29.449 the response, right? And so when you're talking 00:06:29.449 --> 00:06:33.329 with a professional peer and they're sharing 00:06:33.329 --> 00:06:36.620 what they attribute their success to. Sure. especially 00:06:36.620 --> 00:06:38.339 at those senior executive levels, they don't 00:06:38.339 --> 00:06:41.319 always understand the blocking and tackling mechanics. 00:06:42.560 --> 00:06:46.079 A different client just about 10 years ago now 00:06:46.079 --> 00:06:50.399 needed a supply chain solution, but instead gutted 00:06:50.399 --> 00:06:55.199 all their financial systems first. And so they 00:06:55.199 --> 00:06:59.959 got $90 million pregnant with their version of 00:06:59.959 --> 00:07:04.720 SAP that... Still didn't replace the the corporate 00:07:04.720 --> 00:07:07.339 headquarters dysfunction and they still had supply 00:07:07.339 --> 00:07:10.819 chain problems Like so when we're trying to solve 00:07:10.819 --> 00:07:13.100 great big vast things that we don't understand 00:07:13.100 --> 00:07:16.180 I think this is yeah, my opinion is you know 00:07:16.180 --> 00:07:19.100 It's people making decisions in a in isolation 00:07:19.100 --> 00:07:20.959 and they're walking this floor. We've talked 00:07:20.959 --> 00:07:24.279 a lot about You know Toyota philosophies and 00:07:24.279 --> 00:07:27.300 the whole Deming. Yeah notion like get close 00:07:27.300 --> 00:07:31.959 to the process but when whether it's ski villas 00:07:31.959 --> 00:07:35.319 or whether it's making pronouncements from the 00:07:35.319 --> 00:07:38.199 floor with all the great views, the solutions 00:07:38.199 --> 00:07:41.259 don't fit the problem. Can you capex that SAP? 00:07:43.319 --> 00:07:46.959 Yeah, the beauty is then there's this really 00:07:46.959 --> 00:07:50.339 lovely, well, accounting treatments vary. Okay. 00:07:51.389 --> 00:07:53.629 Not just choices, so I won't geek out all the 00:07:53.629 --> 00:07:56.170 way. Okay, all right. I appreciate the minor 00:07:56.170 --> 00:07:59.569 geek out. Because my little tiny budget here 00:07:59.569 --> 00:08:02.629 is like, why in the world would I ever spend 00:08:02.629 --> 00:08:07.269 $11 million on SE? Whatever, right? On a software. 00:08:08.050 --> 00:08:10.750 So, all right, geek out a little bit on capital 00:08:10.750 --> 00:08:14.930 expenditures. Yeah, so CapEx, OpEx, right? Yep. 00:08:15.029 --> 00:08:17.610 CapEx means we're going to put it on the balance 00:08:17.610 --> 00:08:19.589 sheet and we'll slowly depreciate it over time. 00:08:19.589 --> 00:08:23.060 Yeah, yeah. And so we can spread out that cost 00:08:23.060 --> 00:08:27.040 against future income. Alternatively, with its 00:08:27.040 --> 00:08:29.300 operating expense, we recognize that this year 00:08:29.300 --> 00:08:33.100 goes directly against this year's income. So 00:08:33.100 --> 00:08:35.840 a lot of times organizations, they're looking 00:08:35.840 --> 00:08:37.799 at it and they're like, God, we don't want to 00:08:37.799 --> 00:08:40.700 eat 90 million of costs this year, so let's spread 00:08:40.700 --> 00:08:43.100 it out. It's a long old asset. We're going to 00:08:43.100 --> 00:08:46.340 use this system for years. Then they discover 00:08:46.340 --> 00:08:49.320 that they've absolutely just bumblefucked it. 00:08:50.009 --> 00:08:53.070 not doing anything that it was intended to do. 00:08:53.370 --> 00:08:56.909 And this is where, you ever hear the phrase impaired 00:08:56.909 --> 00:09:03.210 asset? Impaired is not just beer goggles at two 00:09:03.210 --> 00:09:06.429 in the morning and wondering why you parked your 00:09:06.429 --> 00:09:09.629 car in the middle of your front yard. Impaired 00:09:09.629 --> 00:09:13.110 asset is not just a car that's smoking, you know, 00:09:13.110 --> 00:09:15.809 you can just pull it on fire. Lot of corporate 00:09:15.809 --> 00:09:19.370 impaired assets are these projects that never 00:09:19.370 --> 00:09:22.289 delivered the value Yeah, then they go back and 00:09:22.289 --> 00:09:25.629 auditors are asking is is your SAP system really 00:09:25.629 --> 00:09:29.889 a 90 million dollar asset Really say that with 00:09:29.889 --> 00:09:33.210 a straight face. They're like, okay, maybe it's 00:09:33.210 --> 00:09:37.809 nine It's a shit job. I'm a total potty mouth. 00:09:37.809 --> 00:09:39.990 I don't know what's going on happy Friday, man 00:09:41.159 --> 00:09:43.720 But this, this kind of winds me up because I 00:09:43.720 --> 00:09:45.919 have background in finance and then I'm here 00:09:45.919 --> 00:09:48.659 and it's turned a man's plane to me like, yeah, 00:09:48.740 --> 00:09:50.539 that was the best 90 million bucks we could have 00:09:50.539 --> 00:09:54.279 ever spent. Oh my gosh. I feel like if we start 00:09:54.279 --> 00:09:56.259 a consulting company, we should call it beer 00:09:56.259 --> 00:09:59.840 Gallagher's consulting. Yeah, we're here to, 00:10:00.240 --> 00:10:03.539 yeah. I have a friend that's like, I can be a 00:10:03.539 --> 00:10:05.740 CEO and you don't even have to pay me market. 00:10:06.179 --> 00:10:10.429 Just give me $2 million. And I will screw this 00:10:10.429 --> 00:10:13.409 thing up less than most. And I'm like, you know 00:10:13.409 --> 00:10:17.769 what? You have a fighting chance. I'll tell you, 00:10:17.830 --> 00:10:20.070 for a million five and a nice pension, I won't 00:10:20.070 --> 00:10:22.669 even show up and bring badges into the office. 00:10:24.330 --> 00:10:29.230 I mean, it's not free, but the avoided costs 00:10:29.230 --> 00:10:32.409 could be considerable. Oh my gosh, that's funny. 00:10:33.730 --> 00:10:36.409 I like your earlier comment about change and 00:10:36.409 --> 00:10:40.970 it's that. Not only do we have organizations, 00:10:41.149 --> 00:10:43.590 like think about today, we were talking about 00:10:43.590 --> 00:10:48.029 big ERP systems, but today, the last 18 months, 00:10:48.429 --> 00:10:50.250 everybody's been rushing to figure out what's 00:10:50.250 --> 00:10:52.769 our AI strategy? What does artificial intelligence, 00:10:53.669 --> 00:10:57.110 whether it's generative AI, creating new things, 00:10:57.230 --> 00:10:59.710 whether it's agents to interact with our customers, 00:11:00.370 --> 00:11:03.440 horrible idea. How many different ways can we 00:11:03.440 --> 00:11:05.259 use these emergent technologies? And I think 00:11:05.259 --> 00:11:09.179 that it is, it's always this comparison. So many 00:11:09.179 --> 00:11:12.620 excellent point solutions, just blown out of 00:11:12.620 --> 00:11:16.559 proportion and were invariably drawn to the new 00:11:16.559 --> 00:11:20.620 and sexy thing. And so everywhere I turn, you 00:11:20.620 --> 00:11:23.919 know, the IVR systems now that instead of like 00:11:23.919 --> 00:11:26.940 press one to talk to somebody that pretends to 00:11:26.940 --> 00:11:31.120 care, they give me an AI agent that says, Oh, 00:11:31.159 --> 00:11:33.419 did you say you'd like to speak to potato salad? 00:11:34.299 --> 00:11:40.379 You know, we talked about this in a prior episode. 00:11:40.700 --> 00:11:43.240 There's a disassociation between businesses and 00:11:43.240 --> 00:11:46.659 their customers, but I think poor change management 00:11:46.659 --> 00:11:50.580 has exactly the same effect of damaging the relationship 00:11:50.580 --> 00:11:53.419 between a business and its employees. Customers 00:11:53.419 --> 00:11:56.019 may or may not experience it, but we're whiplashing 00:11:56.019 --> 00:11:59.360 employees left and right. Well, it's hard to 00:11:59.360 --> 00:12:02.690 know why. Right and then it's it's also hard 00:12:02.690 --> 00:12:05.409 when you you know, we've been around but you 00:12:05.409 --> 00:12:08.409 know a couple years Yeah, two or three two or 00:12:08.409 --> 00:12:11.570 three and so when you realize that when someone 00:12:11.570 --> 00:12:14.629 comes out and you're like the general the general 00:12:14.629 --> 00:12:18.169 mood of the office is I'm not sure that one's 00:12:18.169 --> 00:12:22.649 gonna work And so, you know and that's not always 00:12:22.649 --> 00:12:25.110 the case right like sometimes you're like, okay 00:12:25.110 --> 00:12:27.169 The pieces are starting to come together, but 00:12:27.169 --> 00:12:31.929 there's some where you're like hmm Not sure what 00:12:31.929 --> 00:12:36.210 the problem is that we're solving here Followed 00:12:36.210 --> 00:12:39.289 with not exactly how this is not exact don't 00:12:39.289 --> 00:12:42.529 exactly know how this is aligned Yeah, and don't 00:12:42.529 --> 00:12:45.029 know what net don't know the necessary Action 00:12:45.029 --> 00:12:48.570 action steps, which makes changing really hard 00:12:48.570 --> 00:12:50.309 because then it's like, okay Well, I'm gonna 00:12:50.309 --> 00:12:54.350 guess to see where my next step is on the journey 00:12:54.779 --> 00:12:57.740 And you're kind of just, you're looking for social 00:12:57.740 --> 00:13:01.100 cues on whether it's the right change, right? 00:13:01.460 --> 00:13:06.559 And then I think people do little micro -mutants. 00:13:07.559 --> 00:13:12.000 Where it's like, you're going to test resistance 00:13:12.000 --> 00:13:16.500 to see if you're going to get in trouble because 00:13:16.500 --> 00:13:18.820 then you found the boundary. I mean, we all, 00:13:18.960 --> 00:13:20.879 like I said, in some ways we all become like 00:13:20.879 --> 00:13:25.070 these teenagers. for our, for her, for her, for 00:13:25.070 --> 00:13:28.429 her. What is it we work with? We're like, we 00:13:28.429 --> 00:13:30.330 need you to be home at midnight. And you're like, 00:13:30.490 --> 00:13:33.470 wow, let's let's shoot for 1230 and see what 00:13:33.470 --> 00:13:38.350 happens. Like, doesn't matter. Is there a consequence? 00:13:39.870 --> 00:13:43.649 Okay. See you tomorrow. Not really sure. No, 00:13:44.029 --> 00:13:47.549 I love that. And I think, uh, I think when we. 00:13:47.679 --> 00:13:51.179 couple, like life feels like it's changing faster 00:13:51.179 --> 00:13:53.559 because we have so much information thrown at 00:13:53.559 --> 00:13:58.720 us, enormous volumes any day. To try to stay 00:13:58.720 --> 00:14:01.019 aware of what's going on and then keeping up 00:14:01.019 --> 00:14:03.759 with the lives of the people that matter to us 00:14:03.759 --> 00:14:06.360 when we're more broadly spread out than we've 00:14:06.360 --> 00:14:08.820 ever been geographically, but have the means 00:14:08.820 --> 00:14:12.720 to keep tabs. It's not like I jumped a boat and 00:14:12.720 --> 00:14:14.919 went to a foreign continent a hundred years ago. 00:14:16.029 --> 00:14:18.350 I can FaceTime somebody on another continent 00:14:18.350 --> 00:14:22.070 and I feel like I have an obligation to maintain 00:14:22.070 --> 00:14:24.850 that connection. So then when work is chaotic, 00:14:25.129 --> 00:14:27.970 Oh my Lord. Yeah. Yeah. Well, I think the coin 00:14:27.970 --> 00:14:30.870 flip. Yeah. I think it's, I think it's also hard 00:14:30.870 --> 00:14:35.070 because you get, I think sometimes it's change 00:14:35.070 --> 00:14:38.690 for changes sake. Yeah. Meaning like I've got 00:14:38.690 --> 00:14:41.789 a problem. And the simplest way to do that is 00:14:41.789 --> 00:14:44.490 to name the problem and head in that name direction. 00:14:44.509 --> 00:14:46.769 And that name direction is change, right? So 00:14:46.769 --> 00:14:49.710 it's like this reciprocal loop that will never 00:14:49.710 --> 00:14:52.570 be successful. And, and, or, and I think I brought 00:14:52.570 --> 00:14:54.509 this up before, like people don't think about 00:14:54.509 --> 00:14:57.970 cohorts. Like almost everything that we do, there 00:14:57.970 --> 00:15:02.610 is something else to compare it to, right? So 00:15:02.610 --> 00:15:06.070 if you want to find a successful business model, 00:15:06.590 --> 00:15:12.460 host an Olympics. It is a great way for your 00:15:12.460 --> 00:15:15.480 city to lose a ton of money because they're all 00:15:15.480 --> 00:15:18.440 bespoke. Nothing's the same. But if you want 00:15:18.440 --> 00:15:20.360 to see how much you're going to go over budget, 00:15:20.799 --> 00:15:23.879 just do an estimate of how many go over budget. 00:15:24.120 --> 00:15:25.759 And that's pretty much where you're going to 00:15:25.759 --> 00:15:30.139 be. Chris, that's such a horrible truth. Yeah. 00:15:30.860 --> 00:15:33.980 And most businesses do not want to hear what 00:15:33.980 --> 00:15:37.659 your cohort is because they will realize, oh 00:15:37.659 --> 00:15:41.799 shoot. This is going to be hard like like a great 00:15:41.799 --> 00:15:43.759 example of this like the best way to remodel 00:15:43.759 --> 00:15:46.379 your house is to just do some research for how 00:15:46.379 --> 00:15:50.200 long it how much it costs in your area to remodel 00:15:50.200 --> 00:15:53.940 your kitchen and If you're if your contractor 00:15:53.940 --> 00:15:56.779 is like, oh we can do it for 50 grand and you're 00:15:56.779 --> 00:16:00.259 like, okay Well, the average is you know, we 00:16:00.259 --> 00:16:02.799 can do it for 15 grand. The average is 50 grand 00:16:02.799 --> 00:16:05.580 You know what you're gonna be closer to the 50 00:16:05.580 --> 00:16:07.700 grand because they're going to open something 00:16:07.700 --> 00:16:09.320 up and they're going to be like, oh man, look 00:16:09.320 --> 00:16:15.179 what we found. Averages have a place and they're 00:16:15.179 --> 00:16:19.200 a really powerful point of reference. Just like 00:16:19.200 --> 00:16:21.860 the statistics you mentioned at the top of the 00:16:21.860 --> 00:16:25.720 show here, statistics have a place and it gives 00:16:25.720 --> 00:16:28.799 us some more objective perspective on what's 00:16:28.799 --> 00:16:31.299 actually going on. So yeah, it's interesting. 00:16:31.320 --> 00:16:33.159 Like if you could change, if you could change 00:16:33.159 --> 00:16:36.720 even that, you know, we talked about 16 % are 00:16:36.720 --> 00:16:39.340 kind of mixed results. Like even if you could 00:16:39.340 --> 00:16:41.659 pick that up, I mean, it'd be interesting to 00:16:41.659 --> 00:16:45.019 know what the dollar value is on that. Yeah. 00:16:45.279 --> 00:16:50.399 Or expand that piece. Years ago, being a finance 00:16:50.399 --> 00:16:54.080 guy and then helping, you know, fortune 500 clients 00:16:54.080 --> 00:16:57.879 navigate big change initiatives. I tried to monetize, 00:16:58.019 --> 00:17:01.320 I tried to put a value premium on why would you 00:17:01.320 --> 00:17:04.440 spend money on all the communication and all 00:17:04.440 --> 00:17:07.700 the stakeholder engagement? Why do you tell people, 00:17:08.000 --> 00:17:10.299 bring them into the room and help understand 00:17:10.299 --> 00:17:12.420 from the people doing the work why it's so critical? 00:17:13.019 --> 00:17:16.039 And it was incredibly difficult because it's 00:17:16.039 --> 00:17:20.220 all soft money. It's people's salaries and it's 00:17:20.220 --> 00:17:24.099 why and we... to try to actually put a dollar 00:17:24.099 --> 00:17:26.339 value, we can see the hours people are in a room, 00:17:26.339 --> 00:17:29.279 but we can't see that as visibly on the adoption 00:17:29.279 --> 00:17:32.519 side, depending on the age. It's hard to measure 00:17:32.519 --> 00:17:38.319 happiness. Let's just say, I guarantee you these 00:17:38.319 --> 00:17:45.940 50 % that were failures, not only do you have 00:17:45.940 --> 00:17:49.299 upset employees, you've got changed fatigued 00:17:49.299 --> 00:17:52.299 employees that don't want to change again. Yeah, 00:17:52.700 --> 00:17:54.660 and so you're you it's like you're creating like 00:17:54.660 --> 00:17:57.420 these this super resistant internally that if 00:17:57.420 --> 00:18:00.380 you make any change and We want to make a change 00:18:00.380 --> 00:18:05.359 because it was a stress or something Yeah, think 00:18:05.359 --> 00:18:08.259 about the human body when all of a sudden we 00:18:08.259 --> 00:18:10.960 have an overactive immune system Yeah, and all 00:18:10.960 --> 00:18:14.460 the sudden it's to our own detriment. Yeah autoimmune 00:18:14.460 --> 00:18:18.660 Diseases are input. Yeah. Yeah within the organizational 00:18:18.660 --> 00:18:22.089 body. We see the very same thing happening So 00:18:22.089 --> 00:18:24.869 we are we are at time. I'm gonna end it with 00:18:24.869 --> 00:18:28.529 a very cool JNI prompt that I came up with this 00:18:28.529 --> 00:18:33.369 this week so when you do so the way that the 00:18:33.369 --> 00:18:37.430 GPT prompts work is you can you can import a 00:18:37.430 --> 00:18:41.630 lot of data into the into the into the chat stack 00:18:41.630 --> 00:18:45.069 a Lot of pleases. Oh, yeah, a lot of a lot like 00:18:45.069 --> 00:18:47.849 a lot. Yeah a lot Yeah, please and thank you 00:18:48.700 --> 00:18:51.099 Will you please do this? So you can, you can 00:18:51.099 --> 00:18:54.400 do a long, a long chat because it's, and it's 00:18:54.400 --> 00:18:56.440 going to pick up that context because every time 00:18:56.440 --> 00:18:59.539 you send that back, it's going to send the whole 00:18:59.539 --> 00:19:03.400 context, right? So this has to be very, there's 00:19:03.400 --> 00:19:06.720 high memory on the ask, but there's low memory 00:19:06.720 --> 00:19:10.420 on the output oftentimes. Gotcha. Okay. So the 00:19:10.420 --> 00:19:12.240 problem I was trying to solve was how do I run 00:19:12.240 --> 00:19:19.829 a long form or long form document? scope of work, 00:19:20.349 --> 00:19:23.970 a product release requirement doc using a prompt. 00:19:24.529 --> 00:19:27.630 And the solution was to give it a chain of thought 00:19:27.630 --> 00:19:31.609 prompt, which is you're going to be getting a 00:19:31.609 --> 00:19:34.869 transcription. You are to take that transcription 00:19:34.869 --> 00:19:38.609 and summarize that in a table of contents. And 00:19:38.609 --> 00:19:41.670 then your objective is to write each section 00:19:41.670 --> 00:19:45.269 and ask me if each section is okay. It's brilliant 00:19:45.269 --> 00:19:50.579 and it's awesome. Okay. Yeah, that's slick. That 00:19:50.579 --> 00:19:55.240 sounds absolutely cool. That's such a next order 00:19:55.240 --> 00:19:58.380 of prompt engineering than I think most of us 00:19:58.380 --> 00:20:02.220 typically use. Yeah. And I got really, I basically, 00:20:02.420 --> 00:20:04.000 what happened is I got really frustrated because 00:20:04.000 --> 00:20:07.680 I was trying to, I was like, I was recording 00:20:07.680 --> 00:20:11.400 these like long 10 minute transcriptions of like, 00:20:11.579 --> 00:20:13.079 this is what I want to do. Right? This is what 00:20:13.079 --> 00:20:15.109 I want to do. And then I'd be like, write me 00:20:15.109 --> 00:20:16.990 a long article. And I'd be like, the summary 00:20:16.990 --> 00:20:21.789 is this. And you're like, oh, gosh. And you're 00:20:21.789 --> 00:20:24.730 trying to not summarize, but expand on this. 00:20:24.730 --> 00:20:27.869 And so what happens is it gives you the table 00:20:27.869 --> 00:20:31.009 of contents, right? And then it says, would you 00:20:31.009 --> 00:20:34.190 like me to write the summary? I sure would. Would 00:20:34.190 --> 00:20:36.430 you like me to write the problem statement? I 00:20:36.430 --> 00:20:39.710 sure would. And it just, and you can tweak it 00:20:39.710 --> 00:20:41.930 along the way. It's very cool. Anyway, that is, 00:20:41.930 --> 00:20:44.349 that is your, that is your fix it Friday solution. 00:20:44.950 --> 00:20:49.809 And we are done with this week's podcast. We 00:20:49.809 --> 00:20:53.190 made it through 28. Thanks, man. Good stuff. 00:20:53.410 --> 00:20:55.250 All right. Happy Friday. Yep. Talk to you later. 00:20:55.630 --> 00:20:56.190 See ya.