WEBVTT 00:00:00.000 --> 00:00:02.960 Okay, let's dig into a core challenge, one that 00:00:02.960 --> 00:00:06.740 I know keeps retail executives, well, thinking 00:00:06.740 --> 00:00:10.400 hard. How do you consistently get the most out 00:00:10.400 --> 00:00:13.199 of your stores? Yeah, it really comes down to 00:00:13.199 --> 00:00:14.859 basics, doesn't it? Having the right people. 00:00:15.019 --> 00:00:17.120 Right people, right place, right time, we all 00:00:17.120 --> 00:00:19.980 know that. And smart scheduling, that's uh... 00:00:19.949 --> 00:00:22.850 That's the absolute foundation. For sure. Platforms 00:00:22.850 --> 00:00:25.089 like StoreForce, they've become essential tools, 00:00:25.190 --> 00:00:27.730 haven't they? They let you align your labor with, 00:00:27.730 --> 00:00:30.149 you know, customer traffic, sales tools, operational 00:00:30.149 --> 00:00:32.929 tasks, all that stuff. Exactly. It helps ensure 00:00:32.929 --> 00:00:34.850 your labor actually matches the rhythm of the 00:00:34.850 --> 00:00:37.509 business. It's about moving from just reacting 00:00:37.509 --> 00:00:40.450 to being truly proactive with staffing. It's 00:00:40.450 --> 00:00:43.329 a powerful baseline. But, you know, for any retail 00:00:43.329 --> 00:00:45.869 leader listening, the moment an associate clocks 00:00:45.869 --> 00:00:48.990 in, Well, that's just the start, isn't it? So 00:00:48.990 --> 00:00:50.869 that's where we're really focusing today. What 00:00:50.869 --> 00:00:53.829 happens after they're scheduled? After they arrive? 00:00:54.170 --> 00:00:56.829 Are they actually genuinely ready to perform 00:00:56.829 --> 00:00:59.130 at their best? That is the million -dollar question, 00:00:59.250 --> 00:01:01.850 right? You can have the perfect schedule, mathematically 00:01:01.850 --> 00:01:04.829 precise. But if the team member stepping onto 00:01:04.829 --> 00:01:07.189 the floor doesn't have the latest info or isn't 00:01:07.189 --> 00:01:09.890 clear on the priorities for that shift or, you 00:01:09.890 --> 00:01:12.150 know, how to execute a new process... Then that 00:01:12.150 --> 00:01:14.209 perfect schedule doesn't quite deliver. It falls 00:01:14.209 --> 00:01:17.370 short, yeah. The potential isn't realized. And 00:01:17.370 --> 00:01:20.209 that's exactly where something like Insight from 00:01:20.209 --> 00:01:23.709 Multimedia Plus really enters the picture. It 00:01:23.709 --> 00:01:26.049 complements the scheduling. How so? Well, think 00:01:26.049 --> 00:01:28.769 of Storeforce as figuring out the when and the 00:01:28.769 --> 00:01:32.430 who. The smart planning. OK, got it. Logistics. 00:01:32.530 --> 00:01:35.549 Right. Then Insight focuses on the how. It's 00:01:35.549 --> 00:01:37.969 about making sure that person who just clocked 00:01:37.969 --> 00:01:41.049 in has the knowledge, the tools, the context. 00:01:41.630 --> 00:01:43.890 everything they need to actually meet and hopefully 00:01:43.890 --> 00:01:47.390 beat expectations. Ah, so it's the enablement 00:01:47.390 --> 00:01:49.989 piece. For you executives tuning in, this isn't 00:01:49.989 --> 00:01:52.250 just about saving pennies on labor. No, not at 00:01:52.250 --> 00:01:54.230 all. It's about getting the absolute maximum 00:01:54.230 --> 00:01:56.890 value out of every single hour you do schedule, 00:01:57.329 --> 00:01:59.230 making every associate effective from minute 00:01:59.230 --> 00:02:02.109 one. Exactly. So our mission for you today in 00:02:02.109 --> 00:02:04.530 this deep dive is pretty clear. We're exploring 00:02:04.530 --> 00:02:07.250 how putting store force and insight together, 00:02:07.950 --> 00:02:11.030 this strategic pairing. Smart scheduling plus 00:02:11.030 --> 00:02:14.050 associate enablement. Can seriously supercharge 00:02:14.050 --> 00:02:16.229 store performance. Yeah. There's a great line 00:02:16.229 --> 00:02:19.430 summarizing it. Smart scheduling tells you when. 00:02:19.949 --> 00:02:22.129 Insight empowers your teams to know how. And 00:02:22.129 --> 00:02:23.889 that synergy, that's where the magic happens 00:02:23.889 --> 00:02:26.389 really. Store force handles the complexity, right? 00:02:26.409 --> 00:02:28.050 Making sure you have the right number of people. 00:02:28.280 --> 00:02:31.020 based on data, traffic forecasts, sales targets. 00:02:31.360 --> 00:02:34.340 All that crucial input. Avoiding being understaffed 00:02:34.340 --> 00:02:37.020 or overstaffed, which is just as bad. Definitely 00:02:37.020 --> 00:02:39.740 costly either way. Getting the right skills on 00:02:39.740 --> 00:02:41.659 the floor when the customers are actually there. 00:02:42.159 --> 00:02:45.280 But like we said, insight fills that really important 00:02:45.280 --> 00:02:47.639 gap. The preparedness gap. Yeah, just having 00:02:47.639 --> 00:02:49.939 someone there isn't the same as having someone 00:02:49.939 --> 00:02:52.139 ready. And what's powerful, especially for you 00:02:52.139 --> 00:02:54.879 leaders thinking about implementation, is how 00:02:54.879 --> 00:02:57.740 Insight delivers this. It's right in the flow 00:02:57.740 --> 00:03:00.599 of work. Not like separate generic training sessions. 00:03:00.900 --> 00:03:04.939 Exactly. It's timely. Think about a new promotion 00:03:04.939 --> 00:03:08.759 launching today, or a critical policy change, 00:03:08.879 --> 00:03:11.479 or maybe the new holiday merchandising plan. 00:03:11.639 --> 00:03:14.800 Stuff they need to know now. Right. Insight pushes 00:03:14.800 --> 00:03:18.300 that info, that training bite, directly to their 00:03:18.300 --> 00:03:21.439 mobile device. Just in time so when they clock 00:03:21.439 --> 00:03:23.699 in they're not playing catch -up. They're not 00:03:23.699 --> 00:03:25.759 hunting down a manager for him They already know 00:03:25.759 --> 00:03:27.879 the deal. They've got the details on the new 00:03:27.879 --> 00:03:30.319 offers. They understand the process They're aligned 00:03:30.319 --> 00:03:33.539 with the day's goals it shifts from being reactive 00:03:33.539 --> 00:03:36.219 to being proactive Empowered from the start and 00:03:36.219 --> 00:03:38.680 think about how that impacts visibility for leadership 00:03:38.680 --> 00:03:40.800 store force already gives you a good view, right? 00:03:40.960 --> 00:03:44.120 who's working, when, maybe some basic performance 00:03:44.120 --> 00:03:45.979 data. Yeah, you get that oversight, comparing 00:03:45.979 --> 00:03:49.060 stores, shifts, individual KPIs. Essential stuff. 00:03:49.759 --> 00:03:53.379 But Insight adds this really critical layer of 00:03:53.379 --> 00:03:56.000 context, real -time context. What kind of context 00:03:56.000 --> 00:03:58.300 are we talking about? Things like, did they actually 00:03:58.300 --> 00:04:00.300 complete that required training module on the 00:04:00.300 --> 00:04:02.599 new return policy? Did they pass the quick knowledge 00:04:02.599 --> 00:04:05.340 check about the weekend promotion? Oh, OK. So 00:04:05.340 --> 00:04:07.889 you see why things might be happening. Precisely. 00:04:08.150 --> 00:04:10.150 That data stream is gold when you're looking 00:04:10.150 --> 00:04:13.490 at performance. So let's take an example. Maybe 00:04:13.490 --> 00:04:16.129 StoreForce flags an associate whose conversion 00:04:16.129 --> 00:04:18.769 rate dipped this week. OK. Or maybe they're lagging 00:04:18.769 --> 00:04:21.089 on completing, say, online order fulfillment 00:04:21.089 --> 00:04:23.290 tasks. Right. You see the symptom in StoreForce. 00:04:23.430 --> 00:04:27.069 Exactly. But with insight data layered in, the 00:04:27.069 --> 00:04:30.339 manager can instantly see, ah, OK, they missed 00:04:30.339 --> 00:04:32.720 the training module on suggestive selling we 00:04:32.720 --> 00:04:35.379 pushed out Monday. Or they haven't passed the 00:04:35.379 --> 00:04:37.860 quiz on the new fulfillment procedure yet. Right. 00:04:38.180 --> 00:04:40.959 So for you as the executive, this integration 00:04:40.959 --> 00:04:44.639 changes the game. You move past just seeing the 00:04:44.639 --> 00:04:47.300 performance dip to understanding a potential 00:04:47.300 --> 00:04:50.300 why. A knowledge gap. A preparedness issue. Which 00:04:50.300 --> 00:04:52.420 means interventions become way more targeted. 00:04:52.960 --> 00:04:55.420 faster, more effective. You're not just guessing. 00:04:55.579 --> 00:04:57.939 You have actual insights guiding your next steps. 00:04:58.199 --> 00:05:00.879 That's huge. And that speed, that precision, 00:05:01.500 --> 00:05:03.699 it naturally builds into this idea of a continuous 00:05:03.699 --> 00:05:06.300 feedback loop. Yes, the source material highlights 00:05:06.300 --> 00:05:08.660 this really well. The synergy creates the cycle 00:05:08.660 --> 00:05:10.800 of improvement. It's not just about looking back 00:05:10.800 --> 00:05:13.139 at reports anymore, is it? No, it's about building 00:05:13.139 --> 00:05:16.879 a culture where improvement is constant. Storeforce 00:05:16.879 --> 00:05:19.810 sets the stage, right? aligning the people, the 00:05:19.810 --> 00:05:22.209 tasks, the KPIs based on that smart schedule. 00:05:22.329 --> 00:05:25.329 OK, the plan is set. Then Insight delivers the 00:05:25.329 --> 00:05:27.910 specific training, the information needed to 00:05:27.910 --> 00:05:31.069 hit those KPIs and complete those tasks. Targeted 00:05:31.069 --> 00:05:33.329 enablement. And then this is key that the actual 00:05:33.329 --> 00:05:35.470 performance data, what's really happening on 00:05:35.470 --> 00:05:38.629 the floor, flows back to the manager. Closing 00:05:38.629 --> 00:05:41.269 the loop. Exactly. And suddenly, coaching isn't 00:05:41.269 --> 00:05:44.009 just a yearly review thing. It becomes timely, 00:05:44.750 --> 00:05:49.189 relevant. Effective. Because managers have the 00:05:49.189 --> 00:05:51.610 right information at the right time, not guesswork. 00:05:51.850 --> 00:05:54.430 They can have those coaching in the moment conversations. 00:05:55.029 --> 00:05:58.000 Imagine a manager seeing a slip up. And being 00:05:58.000 --> 00:05:59.800 able, right there through Insight, to pull up 00:05:59.800 --> 00:06:02.620 a quick video refresher or a checklist that directly 00:06:02.620 --> 00:06:05.439 addresses that specific gap. Wow. Okay. So it 00:06:05.439 --> 00:06:08.379 connects the operational plan, the what, with 00:06:08.379 --> 00:06:11.160 the team's ability to execute the how. Perfectly 00:06:11.160 --> 00:06:13.560 aligned. Driving that store level execution we're 00:06:13.560 --> 00:06:15.639 all aiming for. So bringing it all together for 00:06:15.639 --> 00:06:18.639 the retail executives listening. The big outcome 00:06:18.639 --> 00:06:21.480 here, when StoreForce and Insight work together, 00:06:21.920 --> 00:06:24.990 isn't just efficiency. It's something more. It's 00:06:24.990 --> 00:06:26.829 preparedness. That's the key word the source 00:06:26.829 --> 00:06:30.649 uses, and it's spot on. And that's a really important 00:06:30.649 --> 00:06:32.629 distinction for leaders, isn't it? Efficiency 00:06:32.629 --> 00:06:35.810 is like optimizing the process. Making things 00:06:35.810 --> 00:06:39.629 run smoother, faster. But preparedness. That's 00:06:39.629 --> 00:06:42.589 about empowering your people to nail that process 00:06:42.589 --> 00:06:45.209 right from the start. Yeah, being ready to execute 00:06:45.209 --> 00:06:48.189 flawlessly the moment they walk in. The source 00:06:48.189 --> 00:06:50.410 gives a good sense of what these prepared teams 00:06:50.410 --> 00:06:52.790 actually look like in action. They're not just 00:06:52.790 --> 00:06:55.250 standing there. They're engaging customers confidently. 00:06:55.449 --> 00:06:57.910 They're executing tasks accurately. They're delivering 00:06:57.910 --> 00:06:59.930 results right away. Because they're informed. 00:07:00.029 --> 00:07:02.029 They're confident. They know what the goals are 00:07:02.029 --> 00:07:04.870 for that day. So boiling it down for you, the 00:07:04.870 --> 00:07:07.639 executive listener. Success today isn't just 00:07:07.639 --> 00:07:10.100 about having enough staff. Absolutely not. It's 00:07:10.100 --> 00:07:11.980 about making sure every single person on that 00:07:11.980 --> 00:07:15.360 schedule shows up truly ready to perform, ready 00:07:15.360 --> 00:07:17.600 to win. Okay, so as we wrap up this deep dive, 00:07:17.759 --> 00:07:21.579 let's just quickly recap that core synergy. Storeforce 00:07:21.579 --> 00:07:24.939 nails the when and the who. The optimized schedule. 00:07:25.399 --> 00:07:27.920 And insight ensures that who knows how to perform 00:07:27.920 --> 00:07:30.600 effectively during that when. The knowledge, 00:07:30.860 --> 00:07:33.740 the skills, the context. It's the complete picture. 00:07:34.019 --> 00:07:37.240 And this combination offers you, as retail executives, 00:07:37.339 --> 00:07:40.279 a really holistic approach. You get Better visibility. 00:07:40.480 --> 00:07:43.040 Into scheduling and readiness. You get actionable 00:07:43.040 --> 00:07:45.379 insights for faster problem solving. And tools 00:07:45.379 --> 00:07:48.199 for real -time effective coaching. Leading ultimately 00:07:48.199 --> 00:07:51.259 to a workforce that isn't just present, but is 00:07:51.259 --> 00:07:54.060 prepared, effective, and driving better results. 00:07:54.360 --> 00:07:56.439 Period. Couldn't have said it better. Which leaves 00:07:56.439 --> 00:07:59.040 us with maybe one final thought, a question for 00:07:59.040 --> 00:08:02.240 you to chew on as a retail leader. Right now, 00:08:02.639 --> 00:08:05.439 how much of your focus, your energy, is on just 00:08:05.439 --> 00:08:07.519 the mechanics of scheduling? Getting the hours 00:08:07.519 --> 00:08:10.439 right. versus how much is truly invested in making 00:08:10.439 --> 00:08:12.860 sure your teams are fully equipped, knowledge, 00:08:13.100 --> 00:08:16.860 skills, everything, to absolutely nail every 00:08:16.860 --> 00:08:19.579 customer interaction, every task, every single 00:08:19.579 --> 00:08:21.500 shift. It's a critical question to ask. And for 00:08:21.500 --> 00:08:23.060 those of you thinking, OK, I want to explore 00:08:23.060 --> 00:08:25.560 this further, the source material makes it easy. 00:08:25.600 --> 00:08:28.579 They invite you to connect, have a chat, schedule 00:08:28.579 --> 00:08:31.699 a demo, see how insight and store force working 00:08:31.699 --> 00:08:34.159 together could actually elevate your store performance. 00:08:34.440 --> 00:08:36.379 And worth mentioning too, they highlighted some 00:08:36.379 --> 00:08:39.600 exclusive offers, potential discounts on StoreForce 00:08:39.600 --> 00:08:41.960 because of this partnership. Right. So it could 00:08:41.960 --> 00:08:45.120 be a really good time to look into moving beyond 00:08:45.120 --> 00:08:47.639 just scheduling. Towards building those truly 00:08:47.639 --> 00:08:49.679 prepared, high performing teams.