WEBVTT

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Welcome to Networking Unleashed, Building Profitable

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Connections, the show where conversations stop

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being casual and start creating real momentum.

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I'm Michael Foreman, and today's episode is for

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anyone who's tired of leaving growth up to chance.

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My guest knows what it takes to move from word

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-of -mouth wins to steady, reliable lead flow.

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He's lived the mistakes that cost time and money,

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learned the hard lessons, and now helps businesses

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use automation and AI the right way so work gets

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lighter and results get stronger without losing

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the personal touch. We're talking about what

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actually turns connections into consistency,

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how to avoid the traps most entrepreneurs fall

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into early, and why the right systems don't replace

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relationships, they protect them. So if you care

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about building growth, you can count on, you're

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in the right place. So let's jump in. Josh, I

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would like to welcome you to the podcast. Josh

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is calling all the way from Australia. We have

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a string that we attach and we pull them over.

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But Josh, how about you introduce yourself? And

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in a nutshell, what do you do? Thanks, Michael.

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Thanks for having me. I guess in a nutshell.

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i run a marketing agency so we do end -to -end

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digital marketing and really helping businesses

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scale and grow before starting the agency i had

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a lot of my own startups that have been growing

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for a very long time across e -commerce and also

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lead generation so from that i realized a lot

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of different issues in the marketplace and that's

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why i've set up the agency and helped a lot of

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businesses from there That's great. I think this

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will be a really great conversation. Listen,

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I developed about 10 questions that I'll ask

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you. And let's start with the first one. Word

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of mouth built your early growth, but systems

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built your future. What made you realize relationships

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weren't enough? And what changed when you added

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structure? Okay, so I guess the main thing that

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helped us really grow was... We had a lot of

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leads coming in, but in the initial stages, we

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had too many that we weren't getting back to

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them fast enough. So we really knew, okay, we

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can get a lot of leads in. We're obviously very

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good at getting that demand, but now servicing

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that demand and turning that into sales and even

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for other companies, the same issues happen for

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them. And that's where having a system come into

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place where you know consistently that you're

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following up at all the key stages and making

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sure no one slipped through the cracks. That

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really takes a business from doing six figures

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a month to seven figures a month. That through

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consistency and building out a team from there

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and having a flow that can really scale beyond

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just yourself as well. Yeah, consistency is really

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it. It's getting the follow -up. I firmly believe

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that the follow -up is in the sauce. It's more

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important than actually meeting the person, right?

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So if you follow up immediately and consistently,

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I think you won. Yeah. People are meeting so

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many people every day and you need to stand out

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from that crowd. And the only way you can do

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that is through multiple touch points. People

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don't just buy from you from hearing about you

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for the first time. It's all about the actual

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value you add along the way. And that's through

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follow up. So 100 % agree. Absolutely. Absolutely.

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Looking back, which early mistake taught you

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the most about networking, taught the most about

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networking? how it really works in business but

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not just socially or financially yeah okay so

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i guess networking is about building your personal

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brand and business brand across a lot of different

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spaces people don't really know about you and

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so it's how you stand out what i learned early

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on is that you need to start building your brand

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in multiple different spaces in order to stand

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out the same way when you go network to someone

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and you articulate your business it's very different

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to the way some people even showcase themselves

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on the website the different information they

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talk through there I've been a lot of conversations

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in networking events where people go into a lot

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more detail about what they do as a business

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and all their unique selling points as a business

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but then you go look at their social media or

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their website you don't pick up any of that information

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there so the way you build a network doing networking

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and talk about yourself in a physical presence

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you need to translate to a digital presence as

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well And I think that's really important to today's

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society because people want to go check you out

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on all these different platforms before they

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start to engage with you. And even with networking,

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when you talk to someone for the first time,

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they're going to go check out your website and

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they're going to look for a lot more trust factors

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to, hey, this person says they can do X, Y or

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Z, but let me go back that up with more information.

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And that's where having a really strong digital

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presence backs up your social networking because

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people start to trust you more. When you look

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at someone's website, for example, all the different

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brands they've worked with is such a strong indicator

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of whether they're a reputable person in business

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or not as well. Yes. Know you, like you, trust

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you, then they'll do business with you. And it's

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really easy for everybody to know you because,

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you know, now know you, like you. narrows down

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the field just a little bit because everybody

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isn't going to like you. But the trust factor,

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that's so important. And now it's so easy for

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people to go and check you out, right? So I learned

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this a while ago in speaking, you have to pick

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a lane, right? I pick a lane. So I want steak.

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I want steak. Now I can go to a place that sells

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eggs and salads and chicken and pasta and steak

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and everything else. Or do I want to go to a

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steakhouse and order my steak? So that's the

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lane that I chose. And so that's what I think

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you're talking about. Yeah, and I can see that

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from your website with all the different speaking

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slots and all the brands you've worked with on

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there and all the different publications you've

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been on. You've established trust early on, and

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that's very important for networking, for people

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to hire you. hold you higher than someone else.

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And some of the different businesses we go and

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order and look at, they're missing all those

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factors of those trust points or even reviews

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are a huge thing that a lot of people are just

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missing from their websites. And then there really

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doesn't justify in their networking events, whether

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they're an established person or not. So it's

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very important in that regard. Yes, absolutely.

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Absolutely. Many people rely on chance introductions.

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What does it take to turn connection into a steady

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flow of qualified leads? Chance is a great question.

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So I guess one way we take the chance leads into

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a scalable system is. To start with, a lot of

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people don't have a lot of money when they're

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starting a business. And so they have to rely

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on being on the ground, physical one -to -one

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connections. But as you start to scale up your

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business and you start to have more money, you

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can invest back into marketing. We really look

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to businesses to go into Facebook ads and Google

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ads where you can drive trackable growth month

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on month. And as you want to build a system,

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you need to know that you're going to have a

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high volume of leads coming through every single

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month. And you're not just relying on one person,

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having a friend that's ready to now do something.

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with their house in a service -based business

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or ready to purchase a new vacuum and they refer

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your business you need to know that you're getting

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in front of the right eyeballs of the right people

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and so you do that through digital advertising

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where you can do hyper targeting and i think

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that's a very important part to scale up from

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referrals to having consistent system because

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once you have that consistent system in place

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and you know you're going to have 100 people

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coming through your door every single month buying

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from you you can with confidence you can hire

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that next staff member and you can scale up your

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ad spend to increase that demand even further

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as your business starts to grow and it's a repeatable

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system and when you back that up with a crm such

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as hubspot to get that consistent flow there

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so I might be sending you a hundred more leads

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this month but if you're not servicing them or

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getting back to them and taking them through

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your sales process you're gonna be losing them

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and it doesn't matter how many leads you get

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from that point on so that's how i would see

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scaling that side of things up from just the

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one -to -one referral connections referrals are

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super important as well because referrals have

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a lot more trust than even ones you get from

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digital social media but that's also where you

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need to be building out your social media presence

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to establish that authority and trust so that

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eventually if you build out all the right pillars

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of your business People come to you and they

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already feel like they know you from your social

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media. So even your digital advertising can sell

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you in just as good as networking can as well.

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I've had that happen quite a few times where

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they've recognized me off of YouTube and my website

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and everything else so that it's almost as if

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they know me. They say, oh, Mike, I actually

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know you. And I'm like, really? Because I've

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never met you before. But they know me from the

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social media. I'm glad you said HubSpot. I happen

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to use HubSpot as a CRM. And when I talk, when

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I give the presentations, I say how important

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it is to have a CRM. Some people, I gave a talk

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this week, and I had somebody who, they met the

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people, they put the information on the left

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side of their computer. When they called them,

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they switched it over to the right side of the

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computer. And I said, That's not good. Really

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not good. But it's neither here nor there. But

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I thought it was funny and you would enjoy that.

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Just on that note, when you're doing your networking

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events, do you use anything to capture digital

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business cards and get that into your CRM at

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all? No, I don't. I looked into a few systems

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like that. I will probably do that, but I don't

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have it yet. Okay. We've just started working

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at a company called Blink, which worked with

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a lot of Fortune 500 companies in the States

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that integrated. Yep. That's what I looked at.

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As a matter of fact, I have a digital business

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card with Blink. Oh, fantastic. Yeah. They're

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growing very quickly at the moment. Yep. I'm

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with you. I'm with you. Okay. What's the biggest

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myth about networking that holds entrepreneurs

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back from building predictable growth? biggest

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myths I guess what I've seen is a lot of people

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are very scared to start and I think people think

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they're not going to be good at it and it's not

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for them or it's not for their particular type

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of business but I believe networking is about

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getting out there and meeting a lot of people

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and even if they're not your key demographic

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that you're going to sell to they're going to

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know people that are potentially going to be

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that so it's about establishing trust in the

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community and getting out there and just they

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might not be the right person but By getting

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multiple touch points and getting, I guess, even

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looking back at how I treat digital advertising,

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it's all about volume. And that's the same way

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about networking. It's about volume, but then

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also quality conversations that go beyond just

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top level fluff and get deeper into individual

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aspects of business or even people's personal

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lives so they can get to know you and understand

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you more and really helps you stand out. And

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I feel like a lot of people... don't believe

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networking can work for their business because

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they're not going to the exact right event that

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doesn't have all their buyers right there. But

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I don't believe that's the direct case. And I'm

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sure you've seen that from all the different

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networking events you've gone to, speaking to

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a variety of people as well. Absolutely. And

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you have to remember that you're not talking

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to just those people. You're talking to those

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people and their networks. So you're speaking

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to not 8, 10, 12, 15 people. You're talking to

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45, 60, maybe 100 people. So it depends on how

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you talk. Plus, you go in with what's called

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a servant's heart. You go in looking to give,

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not to receive. So when you're going around and

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speaking to people, don't... Talk, shut up, let

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them talk. And because people love to talk about

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themselves, so let them talk and then just acknowledge

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that. Okay. I'm sure you're very good at that.

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Yes, I try. Once in a while it doesn't come through,

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but it's all right. You've paid the price in

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time and money. What lesson would you save today's

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business owners from learning the hard way? yeah

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so I think some of the key things I've learned

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as a business owner is one spending a lot of

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money on getting leads coming through that you

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weren't servicing and they drop off and you try

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and follow them up two months later thinking

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oh they're my leads but unless you're contacting

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them within the first couple hours or Really

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the first 10 minutes of them coming through,

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I think you're wasting money a lot of the time.

00:13:04.440 --> 00:13:06.000
And I've seen a lot of business owners and even

00:13:06.000 --> 00:13:08.480
myself where you leave them too long to get back

00:13:08.480 --> 00:13:10.500
to them, especially in service -based businesses.

00:13:10.580 --> 00:13:13.500
For example, we work with a lot of tradies and

00:13:13.500 --> 00:13:15.100
they'll get a lot of inquiries coming through

00:13:15.100 --> 00:13:17.220
online, but then they don't service them during

00:13:17.220 --> 00:13:18.600
the day and they wait until the night and try

00:13:18.600 --> 00:13:21.120
and call them at nighttime, which doesn't work

00:13:21.120 --> 00:13:23.559
when you're dealing with... someone during the

00:13:23.559 --> 00:13:26.240
day that needs something urgent so even in my

00:13:26.240 --> 00:13:28.600
business as a marketing agency if people are

00:13:28.600 --> 00:13:30.399
coming in and inquiring they're speaking to three

00:13:30.399 --> 00:13:32.639
or four people at the same time or looking at

00:13:32.639 --> 00:13:34.460
their websites at the same time so it's really

00:13:34.460 --> 00:13:37.340
about that speed and having a proper process

00:13:37.340 --> 00:13:39.240
in place to know how you're going to help them

00:13:39.240 --> 00:13:41.899
understand what they need and audit where they're

00:13:41.899 --> 00:13:44.860
at as a business to get to the facts faster than

00:13:44.860 --> 00:13:46.980
leaving it months on end before you finally get

00:13:46.980 --> 00:13:48.940
to where they need to be so that's one thing

00:13:48.940 --> 00:13:50.860
i've learned as a business owner but i guess

00:13:50.860 --> 00:13:53.159
the other thing was also what i touched on earlier

00:13:53.159 --> 00:13:56.610
about building that predictability. We hire a

00:13:56.610 --> 00:13:59.009
lot of staff. Last year, we grew from a team

00:13:59.009 --> 00:14:02.049
of 13 to 30. And to do that, we needed a lot

00:14:02.049 --> 00:14:05.450
of consistent lead flow. And so in order to have

00:14:05.450 --> 00:14:08.350
that many people come on, I guess the mistakes

00:14:08.350 --> 00:14:11.590
we made early on was that we would hire new people

00:14:11.590 --> 00:14:14.929
in across different service lines and we didn't

00:14:14.929 --> 00:14:16.330
have enough work coming through to them because

00:14:16.330 --> 00:14:18.490
we weren't scaling our ads appropriately for

00:14:18.490 --> 00:14:20.570
having that. extra new people in there or we

00:14:20.570 --> 00:14:22.610
weren't going out and getting enough leads in

00:14:22.610 --> 00:14:25.669
networking events or different ways in the community

00:14:25.669 --> 00:14:28.509
we put in a proper roadmap and business plan

00:14:28.509 --> 00:14:30.789
for ourselves to make sure that if we employ

00:14:30.789 --> 00:14:33.090
a new person we've got enough work coming through

00:14:33.090 --> 00:14:35.110
for them or we won't employ them until we have

00:14:35.110 --> 00:14:38.049
overflow that we can really meet the demand with.

00:14:38.169 --> 00:14:40.690
Or if we need to scale up to that place in time,

00:14:40.750 --> 00:14:43.230
we use some contractors. And then once you have

00:14:43.230 --> 00:14:44.850
enough work for those contractors, you can then

00:14:44.850 --> 00:14:48.110
hire internally. So just making sure if you are

00:14:48.110 --> 00:14:51.629
scaling that you can go from 1 million to 1 .5

00:14:51.629 --> 00:14:55.590
million in one case. That's almost exactly how

00:14:55.590 --> 00:14:57.409
I used to do it. I used to have brick and mortar

00:14:57.409 --> 00:15:02.149
companies. When I got that busy, I would hire

00:15:02.149 --> 00:15:05.799
a contractor. And when I got really busy, I would

00:15:05.799 --> 00:15:08.679
hire that contractor if you wanted on full time.

00:15:09.200 --> 00:15:12.460
And I would do that again. Okay, now we got went

00:15:12.460 --> 00:15:15.419
to the next level. So we got more business. I

00:15:15.419 --> 00:15:17.659
hire another contractor and bring it. So I do

00:15:17.659 --> 00:15:20.899
that slowly. But that's exactly the process that

00:15:20.899 --> 00:15:25.259
I would use. Fantastic. Where does automation

00:15:25.259 --> 00:15:28.620
help relationships? And where does it quietly

00:15:28.620 --> 00:15:33.600
damage when used the wrong way? yeah so i guess

00:15:33.600 --> 00:15:35.960
with ai coming into the space there's a lot of

00:15:35.960 --> 00:15:38.700
businesses that will go in and use ai to respond

00:15:38.700 --> 00:15:41.879
to emails do outreach do a lot of different things

00:15:41.879 --> 00:15:44.080
to build their network but they don't really

00:15:44.080 --> 00:15:46.919
edit any of the ai content that goes out and

00:15:46.919 --> 00:15:49.750
that's where it looks very robotic and builds

00:15:49.750 --> 00:15:51.570
a lot of mistrust if you look at linkedin these

00:15:51.570 --> 00:15:54.110
days as well and how people outreach on platforms

00:15:54.110 --> 00:15:57.070
like linkedin you see a lot of robots you see

00:15:57.070 --> 00:16:00.090
a lot of ai just slop really that goes out there

00:16:00.090 --> 00:16:02.370
and there's no real human thought to it and you

00:16:02.370 --> 00:16:04.909
can tell that's not the way humans talk m dashes

00:16:04.909 --> 00:16:06.710
and a lot of different things and you can instantly

00:16:06.710 --> 00:16:09.370
pick up whether that's just chat gpt out of the

00:16:09.370 --> 00:16:13.750
box so i would say to really use ai but still

00:16:13.750 --> 00:16:16.690
enhance human connection it needs to have a lot

00:16:16.690 --> 00:16:19.129
of your pre -thoughts go into it and i'm not

00:16:19.129 --> 00:16:21.730
against ai helping shape how things are written

00:16:21.730 --> 00:16:24.070
and to clarify things and pull out the exact

00:16:24.070 --> 00:16:26.629
details that you need to articulate but i think

00:16:26.629 --> 00:16:29.129
it really needs to be pre -loaded with a lot

00:16:29.129 --> 00:16:31.750
of your own context and knowledge first to really

00:16:31.750 --> 00:16:34.710
help it stand out if you are going to use it

00:16:34.710 --> 00:16:37.850
and i see ai being used a lot we use it with

00:16:37.850 --> 00:16:41.179
our teams to help ideation phases and coming

00:16:41.179 --> 00:16:43.360
up with ideas or helping with that first draft,

00:16:43.539 --> 00:16:45.639
but never the end result. We don't use it to

00:16:45.639 --> 00:16:47.700
replace anyone, but it's more to enhance their

00:16:47.700 --> 00:16:49.759
capabilities. And it's the same way in how you

00:16:49.759 --> 00:16:52.059
network and how you reach out to people and communicate.

00:16:52.159 --> 00:16:54.480
It's all about enhancing, but it has to be your

00:16:54.480 --> 00:16:58.019
human effort to begin with. That's absolutely

00:16:58.019 --> 00:17:03.220
correct. I write two articles a week for a platform

00:17:03.220 --> 00:17:08.670
on the web and they have a component. It's You

00:17:08.670 --> 00:17:12.049
can write it with AI, but they have a component

00:17:12.049 --> 00:17:15.529
called something, I forgot what it was, but that

00:17:15.529 --> 00:17:20.109
puts the human element into it. And it's combining

00:17:20.109 --> 00:17:23.289
the AI and the human, so it looks as if, and

00:17:23.289 --> 00:17:26.089
I pre -loaded it a lot with what I've written

00:17:26.089 --> 00:17:30.549
before, so it has my tone. So that's what AI

00:17:30.549 --> 00:17:33.009
really is missing. I still have to check it.

00:17:33.069 --> 00:17:35.369
So when I write these articles, I say, no, you

00:17:35.369 --> 00:17:37.630
don't have to change this or change that. And

00:17:37.630 --> 00:17:40.609
I'll absolutely take out all the em dashes. That's

00:17:40.609 --> 00:17:43.490
first and foremost. It takes a lot. But once

00:17:43.490 --> 00:17:47.549
you train the AI, I work here in Georgia in the

00:17:47.549 --> 00:17:50.529
States. And I work with somebody out in California.

00:17:51.009 --> 00:17:53.829
And he's a genius. He works with Google and Apple.

00:17:54.670 --> 00:17:58.009
HP and IBM, he's really up there. And he developed

00:17:58.009 --> 00:18:01.549
this one section and it's worked out very well

00:18:01.549 --> 00:18:06.309
so far. Yeah. Okay. How do you keep follow -up

00:18:06.309 --> 00:18:09.630
personnel? Wait, hold it. Let me backtrack. How

00:18:09.630 --> 00:18:13.089
do you keep follow -up personal when systems,

00:18:13.150 --> 00:18:16.650
funnels, and AI are doing part of the work? Kind

00:18:16.650 --> 00:18:19.400
of what we just talked about. Yeah. In particular,

00:18:19.519 --> 00:18:23.019
we use a platform called Relevance AI for doing,

00:18:23.039 --> 00:18:26.220
I guess, what we do. We go and do a heap of pre

00:18:26.220 --> 00:18:28.720
-research on a person. So what I say with AI

00:18:28.720 --> 00:18:30.819
is they'll do one look over someone's LinkedIn

00:18:30.819 --> 00:18:33.579
and pull out some information and use that to

00:18:33.579 --> 00:18:36.779
help contextualize or try and personalize some

00:18:36.779 --> 00:18:39.359
automated responses to them in some businesses.

00:18:39.400 --> 00:18:41.420
But a lot of the time that doesn't cut it. If

00:18:41.420 --> 00:18:44.920
you're trying to... talk to someone about their

00:18:44.920 --> 00:18:46.940
business you look back at their LinkedIn that

00:18:46.940 --> 00:18:49.099
they've never updated and it has one post about

00:18:49.099 --> 00:18:51.119
when they went to high school then that's not

00:18:51.119 --> 00:18:53.519
really going to cut it so we developed a platform

00:18:53.519 --> 00:18:56.119
in this AI tool that goes out and researches

00:18:56.119 --> 00:18:58.400
you online to find some a lot of pre -context

00:18:58.400 --> 00:19:00.759
and find out all different things about you some

00:19:00.759 --> 00:19:02.859
are relevant some are not but then we can take

00:19:02.859 --> 00:19:05.160
that we use AI and that shaves off about three

00:19:05.160 --> 00:19:07.119
hours of research time if we're looking into

00:19:07.119 --> 00:19:09.180
a big pitch to go find out a heap of different

00:19:09.180 --> 00:19:11.920
information on the person and the business from

00:19:11.920 --> 00:19:14.279
that we can then then go and it's just done the

00:19:14.279 --> 00:19:16.440
research for us. So now it's the human follow

00:19:16.440 --> 00:19:19.279
-up aspect that will go in and write those emails

00:19:19.279 --> 00:19:21.900
or at least the context for these emails without

00:19:21.900 --> 00:19:23.859
just taking all the information here and just

00:19:23.859 --> 00:19:26.900
throwing it in and AI go do the rest. It's more

00:19:26.900 --> 00:19:28.859
about, okay, AI has gone and done the pre -work.

00:19:28.980 --> 00:19:31.859
We can now do the messy middle, the hardest part.

00:19:32.140 --> 00:19:33.859
And then if you need to throw it through AI to

00:19:33.859 --> 00:19:35.980
clarify it for you or shorten down your sentences,

00:19:36.160 --> 00:19:38.700
sure. But you go do the middle part because you

00:19:38.700 --> 00:19:40.559
know what's actually important and not important.

00:19:40.680 --> 00:19:42.630
I don't believe AI is... bully at that stage

00:19:42.630 --> 00:19:44.690
yet, especially when you're going for personalized

00:19:44.690 --> 00:19:47.130
responses. It's very important that you have

00:19:47.130 --> 00:19:50.009
someone sticking in the middle there. Yeah, I

00:19:50.009 --> 00:19:53.210
agree. The main problem with AI right now is

00:19:53.210 --> 00:19:56.349
that it's giving you all this feedback, but it

00:19:56.349 --> 00:20:00.190
took all the emotional values out. It takes all

00:20:00.190 --> 00:20:03.509
the emotion out. And when you're reading it,

00:20:03.670 --> 00:20:07.410
that's what you're reading. So you have to put

00:20:07.410 --> 00:20:10.289
emotion back in to it. And they haven't evolved

00:20:10.289 --> 00:20:14.539
to put that back in automatically, right? So

00:20:14.539 --> 00:20:18.339
it's just the combination of things. Even with

00:20:18.339 --> 00:20:20.920
humans these days, you still get text messages

00:20:20.920 --> 00:20:22.779
where people go, oh, it didn't come across the

00:20:22.779 --> 00:20:25.359
way I intended it to. Well, with AI, it's coming

00:20:25.359 --> 00:20:27.400
across even worse than you intended it to unless

00:20:27.400 --> 00:20:29.859
you really think about it. That's because people

00:20:29.859 --> 00:20:32.279
send it and they don't read it before they send

00:20:32.279 --> 00:20:36.960
it. So it gets sent and they go, oh, damn, I

00:20:36.960 --> 00:20:39.420
shouldn't have said that. And they quickly try

00:20:39.420 --> 00:20:43.130
to fix it. Not that I would do that or anything,

00:20:43.289 --> 00:20:46.910
but happens to me all the time. Okay, what's

00:20:46.910 --> 00:20:50.490
one small shift professionals can make to turn

00:20:50.490 --> 00:20:54.069
casual conversations into long -term opportunity?

00:20:55.410 --> 00:20:58.150
Yeah, so I guess to turn it into a long -term

00:20:58.150 --> 00:21:00.720
opportunity, it's about, I guess... building

00:21:00.720 --> 00:21:03.079
out your process of how you take a conversation

00:21:03.079 --> 00:21:06.240
to a next stage. And I believe unless you really

00:21:06.240 --> 00:21:09.039
thought through either your referral opportunities

00:21:09.039 --> 00:21:11.480
and how you want to nurture a referral from casual

00:21:11.480 --> 00:21:13.200
conversations, depending on what you're having,

00:21:13.359 --> 00:21:16.059
the ways you can do that is if you can give someone

00:21:16.059 --> 00:21:18.119
free information, as you said before, more having

00:21:18.119 --> 00:21:20.960
a servant heart with networking, if you can provide

00:21:20.960 --> 00:21:24.000
someone additional advice or any sort of value

00:21:24.000 --> 00:21:26.599
before even asking to sell anything or trying

00:21:26.599 --> 00:21:29.359
to really push anything that really establishes

00:21:29.359 --> 00:21:31.680
that connection and it takes it to that one step

00:21:31.680 --> 00:21:33.880
further from that initial conversation to a next

00:21:33.880 --> 00:21:36.220
stage where you're delivering value you're justifying

00:21:36.220 --> 00:21:39.279
yourself and then if you build out a process

00:21:39.279 --> 00:21:42.000
of how you follow up on that from there you can

00:21:42.000 --> 00:21:44.240
turn into a long -term business partnership or

00:21:44.240 --> 00:21:46.940
a long -term sale but not always going for the

00:21:47.200 --> 00:21:49.460
Going to sell straight away off the bat, as you

00:21:49.460 --> 00:21:51.619
said earlier, it's never going to get you anywhere.

00:21:51.839 --> 00:21:57.779
Sorry. No, this is saying that people love to

00:21:57.779 --> 00:22:02.700
buy, but they hate to be sold to. So if you can

00:22:02.700 --> 00:22:06.519
try to sell them without selling them so they

00:22:06.519 --> 00:22:08.500
can buy it, they don't realize they're buying

00:22:08.500 --> 00:22:11.779
it. So it's a whole psychological thing that's

00:22:11.779 --> 00:22:15.920
behind it. But that is so true because if you

00:22:15.920 --> 00:22:18.420
think about a car dealership, do you want to

00:22:18.420 --> 00:22:22.000
walk into that dealership where the salesman

00:22:22.000 --> 00:22:23.880
comes up to you and says, hey, this is great.

00:22:23.900 --> 00:22:25.660
Look at this Mustang. Oh, it's great. It's got

00:22:25.660 --> 00:22:27.420
this and this and this. And oh, let me show you

00:22:27.420 --> 00:22:29.539
this. Oh, you have to see this. Don't worry about

00:22:29.539 --> 00:22:32.640
the price because it's all involved. Or do you

00:22:32.640 --> 00:22:35.000
want the guy walking up and say, hey, how are

00:22:35.000 --> 00:22:37.180
you doing? My name is Josh. I'm right over there

00:22:37.180 --> 00:22:40.420
in case you need me. It's two separate things.

00:22:42.060 --> 00:22:47.259
I'm going to buy, but I hate to be sold. So it's

00:22:47.259 --> 00:22:53.259
a long process, but it works. Okay, so when you

00:22:53.259 --> 00:22:58.400
think about conversion, what role does trust

00:22:58.400 --> 00:23:02.940
really play before anyone ever looks at an offer?

00:23:04.049 --> 00:23:06.829
Yeah, I think trust is one of the biggest things

00:23:06.829 --> 00:23:09.509
that differentiates you as a business. There's

00:23:09.509 --> 00:23:12.269
a lot of competitors in any industry. If you

00:23:12.269 --> 00:23:14.829
look at property development, if you look at

00:23:14.829 --> 00:23:18.250
service -based businesses, plumbers, a lot of

00:23:18.250 --> 00:23:20.630
them, people looking at you all at the same time,

00:23:20.650 --> 00:23:22.890
and they don't know enough about you to tell

00:23:22.890 --> 00:23:25.109
the difference from just looking at your website.

00:23:25.250 --> 00:23:27.930
And I've seen some people's websites, like just

00:23:27.930 --> 00:23:30.369
the way they're laid out. That establishes trust.

00:23:30.690 --> 00:23:33.309
There's some beautiful websites out there. Like

00:23:33.309 --> 00:23:35.369
we build one for a company called Everlab, which

00:23:35.369 --> 00:23:37.809
is a longevity clinic. They wanted a really beautiful

00:23:37.809 --> 00:23:39.910
website with animation and different things because

00:23:39.910 --> 00:23:42.250
they were going for high -end CEOs and they needed

00:23:42.250 --> 00:23:44.490
to look premium. And that's a portion of building

00:23:44.490 --> 00:23:46.890
trust there to go, well, if their website looks

00:23:46.890 --> 00:23:48.829
as good as this, I'm sure their service is as

00:23:48.829 --> 00:23:50.990
good as this. And then there's coming to that

00:23:50.990 --> 00:23:53.710
next stage of looking at the... different businesses

00:23:53.710 --> 00:23:55.809
people have worked with. So even on our website,

00:23:55.910 --> 00:23:57.750
for example, we mentioned companies we worked

00:23:57.750 --> 00:24:00.809
with like Mrs. Fields and Business Insider and

00:24:00.809 --> 00:24:02.769
some really big establishment businesses across

00:24:02.769 --> 00:24:05.109
the world to establish that next level of trust

00:24:05.109 --> 00:24:07.430
to go, wow, this isn't a small business that

00:24:07.430 --> 00:24:10.210
built one website in their lifetime. It's a highly

00:24:10.210 --> 00:24:12.150
credible business. And then the next stage is

00:24:12.150 --> 00:24:13.789
looking at your reviews of what customers are

00:24:13.789 --> 00:24:16.670
saying about you and then also talking deeper

00:24:16.670 --> 00:24:18.569
into your service offering and what that actually

00:24:18.569 --> 00:24:21.740
provides. I think it's... you need to provide

00:24:21.740 --> 00:24:23.720
a lot of that upfront value because no one wants

00:24:23.720 --> 00:24:25.640
to even go talk to you if they don't trust you

00:24:25.640 --> 00:24:27.700
to begin with. And that's why Google My Business

00:24:27.700 --> 00:24:30.339
listings are so big and people looking at reviews

00:24:30.339 --> 00:24:32.380
on there is like the first point of call when

00:24:32.380 --> 00:24:33.980
looking on Maps. And if you have a one -star

00:24:33.980 --> 00:24:36.380
review on there, no one's going to really get

00:24:36.380 --> 00:24:39.039
to your offer. So it's about establishing that

00:24:39.039 --> 00:24:40.960
first, then looking at the rest of your business.

00:24:42.039 --> 00:24:44.900
Absolutely. Okay, so let's bring this podcast

00:24:44.900 --> 00:24:48.960
full circle. If someone wants to grow faster

00:24:48.960 --> 00:24:52.400
without losing their reputation, what principle

00:24:52.400 --> 00:24:57.980
should guide every connection they make? So I

00:24:57.980 --> 00:25:01.819
think to grow without losing your reputation.

00:25:02.829 --> 00:25:05.150
You need to make sure you scale at a pace that

00:25:05.150 --> 00:25:07.190
you can keep up with. And that's where I think

00:25:07.190 --> 00:25:09.769
systems are very important to help you scale

00:25:09.769 --> 00:25:13.309
in a repeatable way without losing your mindset.

00:25:13.450 --> 00:25:15.150
Because if you're shifting screens from left

00:25:15.150 --> 00:25:16.589
to right as you're going through your different

00:25:16.589 --> 00:25:19.130
leads, that's not a scalable approach. You will

00:25:19.130 --> 00:25:20.890
burn reputation by not getting back to people

00:25:20.890 --> 00:25:23.049
fast enough. You will miss things that you're

00:25:23.049 --> 00:25:24.710
supposed to deliver. That's why you need a system

00:25:24.710 --> 00:25:27.109
that can consistently follow up for you or set

00:25:27.109 --> 00:25:29.269
you tasks automatically like HubSpot and like

00:25:29.269 --> 00:25:32.160
many different. And I think that's the most important

00:25:32.160 --> 00:25:34.859
process that people need to get in place to scale

00:25:34.859 --> 00:25:37.859
and not burn themselves out. Absolutely. Follow

00:25:37.859 --> 00:25:41.279
-up is the key. Follow -up, I feel, is more important

00:25:41.279 --> 00:25:44.619
than actually meeting the person. It's all in

00:25:44.619 --> 00:25:47.240
the follow -up. And it's what makes or breaks

00:25:47.240 --> 00:25:51.200
people around here. When I go to a networking

00:25:51.200 --> 00:25:54.779
event and I'm talking to somebody and say, hey,

00:25:54.779 --> 00:25:57.259
how are you doing? Oh, it's great. How do you

00:25:57.259 --> 00:25:59.940
follow up with these people? He goes, I'll send

00:25:59.940 --> 00:26:01.759
an email tomorrow and the next week I'll just

00:26:01.759 --> 00:26:04.019
make sure they got it and everything else. And

00:26:04.019 --> 00:26:07.160
in my mind, I'm going, I won. Okay, that's fine.

00:26:07.240 --> 00:26:10.059
That's great. You don't have a system. I have

00:26:10.059 --> 00:26:14.839
a secret sauce, a system that works, that brings

00:26:14.839 --> 00:26:19.740
your email responses from 2 % to 75%, right?

00:26:19.799 --> 00:26:22.220
Looking forward to a response, positive or negative,

00:26:22.380 --> 00:26:26.109
right? I just want them to respond to me. And

00:26:26.109 --> 00:26:29.970
so the follow -up is key. Okay, so that's what

00:26:29.970 --> 00:26:33.390
real progress sounds like. Growth doesn't come

00:26:33.390 --> 00:26:36.710
from luck. It comes from clear thinking, better

00:26:36.710 --> 00:26:40.329
habits, and learning faster than your mistakes

00:26:40.329 --> 00:26:43.410
repeat. If today's conversation sparked a new

00:26:43.410 --> 00:26:46.069
way of looking at your network, take one idea

00:26:46.069 --> 00:26:49.410
and put it into action this week. See what changes

00:26:49.410 --> 00:26:52.710
you can stop hoping for referrals and start creating

00:26:52.710 --> 00:26:56.539
a path for them. If this episode helped you think

00:26:56.539 --> 00:26:59.519
bigger and how connections lead to revenue, share

00:26:59.519 --> 00:27:01.579
it with someone who's building something of their

00:27:01.579 --> 00:27:05.759
own. And don't forget to follow Networking Unleashed,

00:27:05.839 --> 00:27:08.279
Building Profitable Connections, so you never

00:27:08.279 --> 00:27:11.059
miss a conversation that helps you grow smarter,

00:27:11.259 --> 00:27:14.259
not harder. I'm Michael Foreman, and remember,

00:27:14.519 --> 00:27:17.140
your next breakthrough might not come from a

00:27:17.140 --> 00:27:19.920
new contact, but from using the ones you already

00:27:19.920 --> 00:27:23.539
have in a better way. Joshua, I want to thank

00:27:23.539 --> 00:27:27.680
you. If somebody wants your talent, if somebody

00:27:27.680 --> 00:27:30.160
wants to connect with you, have you coach them,

00:27:30.279 --> 00:27:32.599
have you do something, have business for them,

00:27:33.140 --> 00:27:36.119
where would they contact you? They can contact

00:27:36.119 --> 00:27:39.079
me at qagency .com .au. Fill out the inquiry

00:27:39.079 --> 00:27:40.920
form there, and I'll be the first one to be in

00:27:40.920 --> 00:27:44.859
contact with you. Perfect. Perfect. All right,

00:27:44.880 --> 00:27:47.660
Josh. Again, thank you so much for coming on

00:27:47.660 --> 00:27:50.779
the podcast. Thank you for having me. Cheers.

00:27:53.519 --> 00:27:57.339
Well, hold on, folks. Don't go anywhere. Let's

00:27:57.339 --> 00:28:00.539
hear from our sponsors. David Neal, co -founder

00:28:00.539 --> 00:28:04.140
Revved Up Kids. Revved Up Kids is on a mission

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to protect children and teens from sexual abuse,

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exploitation, and trafficking. They provide prevention

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training programs for children, teens, and adults.

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To learn more, go to revvedupkids .org. Henry

00:28:19.740 --> 00:28:23.119
Kaplan, Century 21. When it comes to making the

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biggest financial decision of your life, leave

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it in the hands of a proven professional, Henry

00:28:28.799 --> 00:28:32.420
Kaplan. Henry is a global real estate agent with

00:28:32.420 --> 00:28:36.519
Century 21, celebrating his 41st year in business.

00:28:37.000 --> 00:28:39.480
No matter where you're moving, Henry has the

00:28:39.480 --> 00:28:42.680
right connections for you. You can contact Henry

00:28:42.680 --> 00:28:49.740
at 561 -427 -4888. A huge thank you to our guests

00:28:49.740 --> 00:28:53.539
for sharing such... insights today. And of course,

00:28:53.539 --> 00:28:56.480
a big shout out to you, our amazing listeners,

00:28:56.720 --> 00:28:59.400
for tuning in and spending your time with us.

00:28:59.640 --> 00:29:02.980
If you're interested in my digital courses, being

00:29:02.980 --> 00:29:05.700
coached or having me come and talk to your company,

00:29:05.940 --> 00:29:09.359
just go to Michael and fill out the request form.

00:29:09.880 --> 00:29:13.200
Remember, networking isn't about being perfect.

00:29:13.400 --> 00:29:16.480
It's about being present. So take what you've

00:29:16.480 --> 00:29:19.319
learned today, get out there and make some meaningful

00:29:19.319 --> 00:29:22.259
connections. If you've enjoyed this episode,

00:29:22.460 --> 00:29:25.400
please don't forget to subscribe. Leave us a

00:29:25.400 --> 00:29:28.019
review and share it with someone who could use

00:29:28.019 --> 00:29:31.140
a little networking inspiration. Let's keep the

00:29:31.140 --> 00:29:34.160
conversation going. You can find me on Apple,

00:29:34.279 --> 00:29:39.099
Spotify, Pandora, YouTube, or my website, foreman

00:29:39.099 --> 00:29:41.500
.com slash podcasts.
