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i'm very happy to hear all that, but let's just start so Andrew why don't you introduce yourself good
afternoon. My name is Andrew founder of tech rescue lsc in simplest terms it's a 24 hour customer
supoort helplines fóor tech services.
We cover everything from Bluetooth to connectivity to TVs, tablets, phones.
We're branching into cybersecurity, which has its own legal and technical issues
that we need to navigate around, but we help seniors when basically, they need help.
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They will feel that, they will respect that.
And they in turn will reciprocate that.
In today's new world of business, the companies and the people that will be successful
are the people who take that extra step
when companies are creating A.I. chatbots, A.I. call centers, A.I. persons to deal with our customers.
Why do you think tech rescue only uses real people?
Why do you think tech rescue refuses to use chatbots?
No mazes, no chatbots, no robot calls, you get a real person.
Why? Because when you need help, you pick up the phone, you call tech rescue,
you will get help from a real person that's authenticity.
Because when you're in it?
Somebody from within the country?
Our call center is in South Carolina.
We run 24 hours a day.
We're expanding to Canada and Mexico, so we're dealing with French and Spanish.
What makes us successful is because when somebody is in need,
we've all been there when your insurance policy lapsed,
or you're on the side of the road, or whatever it might be,
you call up and you get one for English, two for Spanish,
and then you have to go, yes, no, yes, customer service.
How long did you spend on the phone when you just want somebody to come and help?
Now that sentiment is exactly what your clients are looking for.
When there is a problem, are you going to get them,
or are they going to get your robots?
Are they going to get the navigation, the push around?
How do you think your client is going to feel?
How do you think your client prospect is going to take that
when the moment, game day, kick off, that moment comes
when you said all the things you needed to say to them and the final test comes?
No, exactly.
You can give anything to anybody to answer your question is be authentic
and get and treat your prospects and your clients the same exact way
that you would treat your spouse, the person that you gave all your attention to.
How successful was that?
Listen, I agree 100%.
I've been married for 36 years, so I know exactly what you're talking about.
It's work.
It's great. Listen, of everything you said,
give me one takeaway that my audience can use today.
One takeaway. Stop being so scared.
Okay.
I've walked into call centers.
I've walked into trading firms.
This young generation and the ones just behind me,
we've given them participation trophies and unfortunately we haven't done anything
to prepare them from the real world.
The real world is mean, ugly, nasty people say mean things to you on the phone.
People don't want to talk to you.
You're taking up time.
You're taking up resources.
You're taking up whatever.
You're going to be told no.
And if you're on the phone and you do a phone business,
you're going to hear some really mean, really, really disgusting things.
Yeah, I remember when I was just starting the mortgage business.
I had those sheets and sheets of people's names and numbers and everything.
And all I was trying to do was get an answer from somebody besides a no pledge.
And from 100 people, 150 people that I called every day,
if I got two, I was lucky.
So I don't know exactly what you're talking about.
Andrew, I was just going to say when we were learning how to do it,
it was 100,000 a day.
500 a week is 2000 a month, 2000 a month is 24,000 leads in a year.
You're going to tell me every call makes you a little bit sharper.
That's 500 attempts every single week, 2000 attempts every month.
You're going to tell me over the course of one year at 24,000 times at bat.
You're telling me that you're not going to get good.
You're telling me that you're not going to get better.
Let's practice, practice.
And networking is like, and you got to practice.
You want to get better than good because you want to be able to communicate like us.
But you have to start somewhere.
And I always suggest starting by taking a networking event and put on the calendar.
You should go to at least two a month.
Okay. And just keep going to networking events until you get better.
I got another one.
Go to a bar, sports bar, whatever bar you like,
and have a conversation with somebody.
Because realistically, what makes the best successful businessman,
I've read their books.
If you're not selling, you're having a conversation.
You're asking questions.
The person knows what they want.
They just don't know how to get there.
It's your job to walk them through that process.
That sales.
You're not selling. You're walking them through.
They're there for a reason.
Somebody clicked on your website for a reason.
Somebody asked for information for a reason.
They may not be ready now.
They may not be buying right now.
But guess what?
Five months, three months, six months, whatever it might be.
If you're authentic and you have the conversation.
Hey, Paul, Mike, it's Andrew.
I know we talked about six months ago.
Hey, listen, just checking in, calling up to see how things are going,
how's the life because you had an authentic conversation.
Hey, did you kid ever make the team?
Take notes, put it on your CRM.
Did Chris ever make the team?
He tried. He figured out he didn't like it.
He went with baseball.
Can't go wrong with baseball.
Now you're having a conversation.
Maybe five, ten minutes.
Hey, listen, I got to run. Listen.
Why don't I send it over to you?
Take a look at it again.
I'll call you next week to see if you have any questions.
Everybody has their own style and their own authenticity.
You got to figure out what's yours.
But to answer your question.
What I can leave everybody with is don't be afraid.
The worst that you're going to get is no.
And every no is closer to a yes.
That's it.
That's as simple as it gets.
Let's talk to you for another hour.
Because everything you're talking about is what I talk about in workshops,
in on stage, on things like that.
Everything you're talking about.
But I can also, I can extend it out another hour.
Because there are so many things that...
Let's check it.
But yeah, we're already at third for our podcast.
Okay, Andrew.
Somebody from the audience would like to get hold of you
and learn all about tech rescue.
How can they get hold of you?
So you can reach us at www.techrescue.io
or you can go to help at techrescue.io
that we can get all of our messages there for them.
It's been a pleasure. I had a fantastic opportunity.
And if you ever want to discuss more,
I'd be more than happy to share some insights
and bring along people that I've met along my journey
that can give their testimony to what made them successful.
Because that's what networking is all about,
building relationships and leaning on those relationships.
That's another aspect of this,
is that successful people did not do it alone.
That is the most important thing
that I think everybody needs to understand.
Nobody ever climbed the mountain alone.
There was always people around them.
That's fantastic.
That's very insightful.
Andrew, like I said, I can talk to you for another hour.
Okay, Andrew, then I will talk to you in a little while.
Thank you so much.
Well, that's all right, folks.
A huge thank you to our special guests
for sharing such incredible insights today.
And of course, a big shout out to you,
our amazing listeners,
for tuning in and spending your time with us.
Remember, networking isn't about being perfect.
It's about being present.
So take what you've learned today,
get out there,
and make some meaningful connections.
If you enjoyed this episode,
don't forget to subscribe,
leave us a review,
and share it with someone
who's been a part of our networking inspiration.
You can find me on Apple, Spotify, U2,
or my website,
MichaelA4man.com.
Until next time,
keep practicing, keep connecting,
and keep building those relationships.
This is Michael A4man signing off.
Thank you for your time today.