WEBVTT 00:00:32.969 --> 00:00:35.369 This is Food for Thought, Thoughts that fit where 00:00:35.369 --> 00:00:40.350 you, by Neogentrics. Now, with the new semester 00:00:40.350 --> 00:00:42.570 having started and we're now in the fall, we've 00:00:42.570 --> 00:00:45.109 finally reached the month of September. Now, 00:00:45.210 --> 00:00:47.429 a lot of things have been going on, a lot of 00:00:47.429 --> 00:00:50.909 stuff is happening between strange weather phenomena, 00:00:51.009 --> 00:00:52.469 different things happening in the government 00:00:52.469 --> 00:00:58.170 and such. But, one thing that has yet to actually 00:00:58.170 --> 00:01:04.799 improve is people's communications. now we finished 00:01:04.799 --> 00:01:06.859 covering assertiveness and how to be assertive 00:01:06.859 --> 00:01:09.219 in the right way and There's a lot of different 00:01:09.219 --> 00:01:11.640 communication skills out there and things that 00:01:11.640 --> 00:01:15.459 people should know but don't know and then there's 00:01:15.459 --> 00:01:17.140 a lot of people who don't know how to communicate 00:01:17.140 --> 00:01:20.959 properly or Use barriers to reflect their inability 00:01:20.959 --> 00:01:25.640 to communicate so One of the things that I'm 00:01:25.640 --> 00:01:30.129 going to definitely cover today which is basically 00:01:30.129 --> 00:01:33.409 today's topic, is the barriers to effective communication. 00:01:33.549 --> 00:01:36.049 I want to show you what it is that people do 00:01:36.049 --> 00:01:40.170 in absence of being able to communicate as substitution, 00:01:40.530 --> 00:01:45.150 okay? It's not exactly a bad thing, but it's 00:01:45.150 --> 00:01:46.909 not exactly a good thing either, okay? There 00:01:46.909 --> 00:01:50.010 are many reasons why interpersonal communication 00:01:50.010 --> 00:01:53.450 fails. And like I said before, in many communications, 00:01:53.829 --> 00:01:56.670 the message, basically what is being said, may 00:01:56.670 --> 00:01:58.930 not even be received exactly the way the sender 00:01:58.930 --> 00:02:03.890 intended. I mean, it is therefore important that 00:02:03.890 --> 00:02:06.950 the communicator seeks feedback to check their 00:02:06.950 --> 00:02:11.569 message is basically understood correctly. But 00:02:11.569 --> 00:02:14.729 without the skills of active listening, clarification, 00:02:14.990 --> 00:02:21.539 and reflection, which may help The skilled communicator 00:02:21.539 --> 00:02:23.900 also needs to be aware of the barriers that affect 00:02:23.900 --> 00:02:26.979 communication and how to avoid and overcome them. 00:02:28.080 --> 00:02:34.020 This doesn't just go for the weak -minded people 00:02:34.020 --> 00:02:36.439 who can barely speak. This applies to pretty 00:02:36.439 --> 00:02:41.560 much everybody. There are many barriers to communication, 00:02:41.879 --> 00:02:44.439 and these may occur at any stage in the communication 00:02:44.439 --> 00:02:48.199 process. The barriers may lead to your message 00:02:48.199 --> 00:02:51.680 becoming distorted. and you therefore risk wasting 00:02:51.680 --> 00:02:54.300 both time and money by causing confusion and 00:02:54.300 --> 00:02:57.620 misunderstanding unintentionally. Effective communication 00:02:57.620 --> 00:03:00.639 involves overcoming these barriers and conveying 00:03:00.639 --> 00:03:05.740 a clear, concise message. Now, let's talk about 00:03:05.740 --> 00:03:08.379 some of the common barriers to effective communication. 00:03:09.219 --> 00:03:14.780 First things first, the use of jargon, overcomplicated, 00:03:15.000 --> 00:03:19.879 unfamiliar, and or technical terms. This is why 00:03:19.879 --> 00:03:22.439 when I give a big word, I try my best to give 00:03:22.439 --> 00:03:28.120 you the definition as well. To avoid confusion 00:03:28.120 --> 00:03:31.419 and insincerity like people thinking that you're 00:03:31.419 --> 00:03:32.819 making fun of them when you're talking to them 00:03:32.819 --> 00:03:35.319 just because you use the word that they don't 00:03:35.319 --> 00:03:39.300 know. Next would be the emotional barriers and 00:03:39.300 --> 00:03:45.639 taboos. Some people... may find it difficult 00:03:45.639 --> 00:03:48.699 to express their emotions, and some topics may 00:03:48.699 --> 00:03:52.860 be completely off -limits or taboo. Taboo or 00:03:52.860 --> 00:03:55.719 difficult topics may include, but not limited 00:03:55.719 --> 00:03:59.840 to, politics, definitely religion, disabilities 00:03:59.840 --> 00:04:04.759 such as mental and physical, sexuality, sex is 00:04:04.759 --> 00:04:07.840 definitely one, I don't think it is anymore nowadays, 00:04:08.000 --> 00:04:11.819 but it still is one, racism, and any opinion 00:04:11.819 --> 00:04:18.100 that may basically seem as unpopular keeping 00:04:18.100 --> 00:04:22.839 that in mind lack of attention and interest distractions 00:04:22.839 --> 00:04:27.740 or irrelevance to the receiver can cause different 00:04:27.740 --> 00:04:32.540 can cause issues with communication and with 00:04:32.540 --> 00:04:36.839 being able to to be able to communicate properly 00:04:36.839 --> 00:04:39.540 without these barriers there's also the flip 00:04:39.540 --> 00:04:42.370 side to that of the barriers of being an effective 00:04:42.370 --> 00:04:45.250 listener. Uh, you can communicate fine, but then 00:04:45.250 --> 00:04:51.829 be a terrible listener. Okay. We'll take a short 00:04:51.829 --> 00:05:30.389 break and we'll be right back. And we're back. 00:05:30.769 --> 00:05:32.910 Now, we're going to continue with the rest of 00:05:32.910 --> 00:05:36.930 these common barriers. And the next one would 00:05:36.930 --> 00:05:40.370 be differences in perception and viewpoint. Okay? 00:05:41.269 --> 00:05:45.649 Following that, like I mentioned earlier, physical 00:05:45.649 --> 00:05:47.930 disabilities such as hearing problems or speech 00:05:47.930 --> 00:05:50.790 difficulties, not being able to notice these 00:05:50.790 --> 00:05:54.709 and do something about it to make it easier on 00:05:54.709 --> 00:05:58.589 the receiver and yourself can cause problems. 00:05:59.689 --> 00:06:01.610 Physical barriers to nonverbal communication 00:06:01.610 --> 00:06:06.230 are not as common as they used to be, but they 00:06:06.230 --> 00:06:11.790 are still very, very common. Like not being able 00:06:11.790 --> 00:06:15.509 to see the nonverbal cues, gestures, postures, 00:06:15.550 --> 00:06:17.290 general body language can make communication 00:06:17.290 --> 00:06:20.910 less effective. Phone calls, text messages, and 00:06:20.910 --> 00:06:22.790 other communication methods that rely on technology 00:06:22.790 --> 00:06:25.129 are often less effective than face -to -face 00:06:25.129 --> 00:06:27.959 communication. I'm going to be honest with you. 00:06:28.000 --> 00:06:32.240 While I can't myself read a lot of nonverbal 00:06:32.240 --> 00:06:35.500 cues, I would rather speak face -to -face than 00:06:35.500 --> 00:06:39.560 over a text message or a phone call simply because 00:06:39.560 --> 00:06:41.779 I can see the person's reaction to what I'm saying 00:06:41.779 --> 00:06:44.060 and see if what I'm saying is actually irritating 00:06:44.060 --> 00:06:48.180 them. Phone calls is okay. You can still hear 00:06:48.180 --> 00:06:50.120 the inclination in their voice, whether good 00:06:50.120 --> 00:06:53.800 or bad, but a physical conversation is actually 00:06:53.800 --> 00:06:58.250 more effective. Language differences and the 00:06:58.250 --> 00:07:00.209 difficulty in understanding unfamiliar accents 00:07:00.209 --> 00:07:02.370 can also cause problems as well, by the way. 00:07:03.050 --> 00:07:06.470 So keep this in mind. With that being said, expectations 00:07:06.470 --> 00:07:09.269 and prejudices which may lead to false assumptions 00:07:09.269 --> 00:07:13.250 or stereotyping may lead to some issues. People 00:07:13.250 --> 00:07:17.290 often hear what they expect to hear rather than 00:07:17.290 --> 00:07:26.980 what they... what is actually said, and then 00:07:26.980 --> 00:07:30.600 jump to the most incorrect or absurd conclusions. 00:07:31.000 --> 00:07:35.800 And this happens a lot. One of the main issues 00:07:35.800 --> 00:07:40.259 and common barriers of miscommunication would 00:07:40.259 --> 00:07:42.899 be cultural differences. The norms of social 00:07:42.899 --> 00:07:45.600 interaction vary greatly in different cultures, 00:07:45.779 --> 00:07:51.660 as do the way in which emotions are expressed. 00:07:52.379 --> 00:07:55.620 For example, the concept of personal space varies 00:07:55.620 --> 00:07:57.660 between cultures and between social settings. 00:07:58.540 --> 00:08:01.420 A skilled communicator must be aware of these 00:08:01.420 --> 00:08:04.300 barriers and try to reduce their impact by continually 00:08:04.300 --> 00:08:06.879 checking understanding and by offering appropriate 00:08:06.879 --> 00:08:16.519 feedback. Next would be a categorization of barriers 00:08:16.519 --> 00:08:22.209 to communication. First things first. Language 00:08:22.209 --> 00:08:26.769 barriers. Language and linguistic abilities may 00:08:26.769 --> 00:08:30.970 act as a barrier to communication. Even when 00:08:30.970 --> 00:08:32.929 communicating in the same language, the terminology 00:08:32.929 --> 00:08:35.789 used in a message may act as a barrier if it's 00:08:35.789 --> 00:08:38.450 not fully understood by the receiver. For example, 00:08:38.590 --> 00:08:42.169 a message that includes a lot of specialist jargon 00:08:42.169 --> 00:08:44.330 and abbreviations will not be understood by a 00:08:44.330 --> 00:08:46.370 receiver who is not familiar with that said terminology. 00:08:51.830 --> 00:08:55.529 colloquisms and expressions things of that nature 00:08:55.529 --> 00:08:57.809 they may be misinterpreted or even considered 00:08:57.809 --> 00:09:04.789 offensive in in different languages just like 00:09:04.789 --> 00:09:06.909 you may mean one thing and say it but then that 00:09:06.909 --> 00:09:09.070 word has a completely different meaning in a 00:09:09.070 --> 00:09:13.250 different region the next thing to keep in mind 00:09:13.250 --> 00:09:16.620 are psychological barriers A psychological state 00:09:16.620 --> 00:09:18.500 of communicators will influence how the message 00:09:18.500 --> 00:09:22.960 is sent, received, and perceived. A good example 00:09:22.960 --> 00:09:28.080 would be... Let me see here. If someone is stressed, 00:09:28.299 --> 00:09:30.759 they may be preoccupied by personal concerns 00:09:30.759 --> 00:09:33.820 and not as receptive to the message as if they 00:09:33.820 --> 00:09:37.860 were, you know, not stressed. If you have a problem 00:09:37.860 --> 00:09:41.919 with stress, check out my podcast on being stressed 00:09:41.919 --> 00:09:45.919 and stress management. Because being stressed 00:09:45.919 --> 00:09:49.080 all the time is not healthy. Another thing would 00:09:49.080 --> 00:09:51.960 be anger. It's another example of a psychological 00:09:51.960 --> 00:09:55.120 barrier to communication. When we are angry, 00:09:55.200 --> 00:09:57.960 it is easy to say things that we may or may not 00:09:57.960 --> 00:10:01.940 regret later. Also, to misinterpret what others 00:10:01.940 --> 00:10:05.179 are saying as them saying something else. And 00:10:05.179 --> 00:10:09.100 with that one, a more general one that people 00:10:09.100 --> 00:10:12.850 have that can cause misunderstandings as far 00:10:12.850 --> 00:10:14.669 as the barriers are concerned would be considered 00:10:14.669 --> 00:10:19.929 lowest self -esteem a person with low self -esteem 00:10:19.929 --> 00:10:22.190 may be less assertive and therefore may not feel 00:10:22.190 --> 00:10:25.549 comfortable communicating they may feel shy or 00:10:25.549 --> 00:10:27.529 embarrassed about saying how they really feel 00:10:27.529 --> 00:10:30.950 or read unintended negative subtext and messages 00:10:30.950 --> 00:10:33.669 that they hear instead of focusing on the positive 00:10:33.669 --> 00:11:08.690 okay Another one to keep in mind would be physiological 00:11:08.690 --> 00:11:14.629 barriers, okay? Physiological barriers to communication 00:11:14.629 --> 00:11:16.830 may result from the receiver's physical state. 00:11:17.250 --> 00:11:19.549 For example, a receiver with reduced hearing 00:11:19.549 --> 00:11:22.110 may not fully grasp the content of a spoken conversation, 00:11:22.429 --> 00:11:25.049 especially if there is a significant background 00:11:25.049 --> 00:11:33.570 noise. You know, like people yelling. causing 00:11:33.570 --> 00:11:39.909 an uproar or TV being on. Next would be physical 00:11:39.909 --> 00:11:42.149 barriers. An example of a physical barrier to 00:11:42.149 --> 00:11:44.370 communication is geographic distance between 00:11:44.370 --> 00:11:46.970 the sender and the receiver. Communication is 00:11:46.970 --> 00:11:50.230 generally easier over shorter distances, as more 00:11:50.230 --> 00:11:52.529 communication channels are available and less 00:11:52.529 --> 00:11:55.309 technology is required. The ideal conversation 00:11:55.309 --> 00:11:58.750 and communication is still face -to -face even 00:11:58.750 --> 00:12:02.779 today. Although modern technology often helps 00:12:02.779 --> 00:12:05.139 to reduce the impact of physical barriers, the 00:12:05.139 --> 00:12:06.960 advantages and disadvantages of each communication 00:12:06.960 --> 00:12:09.360 channel should be understood so that an appropriate 00:12:09.360 --> 00:12:11.960 channel can be used to overcome the physical 00:12:11.960 --> 00:12:17.460 barriers. Actually, with that being said, that 00:12:17.460 --> 00:12:19.799 brings me to the next one. Systematic barriers. 00:12:21.440 --> 00:12:24.250 Systematic... Barriers to communication may exist 00:12:24.250 --> 00:12:27.629 in structures and organizations where there are 00:12:27.629 --> 00:12:31.049 inefficient or inappropriate information systems 00:12:31.049 --> 00:12:33.929 and communication channels or where there is 00:12:33.929 --> 00:12:36.289 a lack of understanding of the roles and responsibilities 00:12:36.289 --> 00:12:38.950 for communication. In such an organization, people 00:12:38.950 --> 00:12:41.870 may be even unclear of their roles in the communication 00:12:41.870 --> 00:12:44.590 process and therefore not know what is expected 00:12:44.590 --> 00:12:46.590 of them. This can cause problems within the workplace 00:12:46.590 --> 00:12:50.710 and even confuse people who... do really well 00:12:50.710 --> 00:12:52.629 at their job, but then nobody ever knows they 00:12:52.629 --> 00:12:54.830 did it because, again, no one knows how to communicate 00:12:54.830 --> 00:12:59.889 or who to talk to. And then last but not least, 00:13:00.110 --> 00:13:05.190 attitudinal barriers. They are behaviors... Let 00:13:05.190 --> 00:13:08.529 me rephrase that. They are behaviors or perceptions 00:13:08.529 --> 00:13:10.529 that prevent people from communicating effectively. 00:13:12.450 --> 00:13:14.929 Attitudinal barriers to communication may result 00:13:14.929 --> 00:13:18.659 from personality conflicts, poor management, 00:13:18.799 --> 00:13:21.840 resistance to change. That sounds like a lot 00:13:21.840 --> 00:13:24.299 of barriers, actually. A lot of different regions 00:13:24.299 --> 00:13:27.460 here in America. Or just a straight up lack of 00:13:27.460 --> 00:13:31.100 motivation. To be an effective receiver of messages, 00:13:31.220 --> 00:13:33.779 you should attempt to overcome your own attitudinal 00:13:33.779 --> 00:13:36.700 barriers to help ensure more effective communication. 00:13:38.139 --> 00:13:44.200 How do I put this? To improve your overall communication 00:13:44.200 --> 00:13:47.159 skills, you need to be aware of and attempt to 00:13:47.159 --> 00:13:49.220 minimize any barriers to communication that are 00:13:49.220 --> 00:13:53.299 present. By developing your emotional intelligence 00:13:53.299 --> 00:13:56.720 also, you will become more aware of how to communicate 00:13:56.720 --> 00:14:00.580 with others in the most appropriate and effective 00:14:00.580 --> 00:14:05.220 ways. Okay? There are many, many different ways 00:14:05.220 --> 00:14:08.860 to do this. Like I mentioned before, there are 00:14:08.860 --> 00:14:12.460 many ways to communicate. One of which is giving 00:14:12.460 --> 00:14:17.299 and receiving feedback. Also being able to listen 00:14:17.299 --> 00:14:22.899 to what is being told. Okay? Now, I've gone over 00:14:22.899 --> 00:14:28.000 the barriers of communication. Next time, I'm 00:14:28.000 --> 00:14:29.799 going to cover barriers to effective listening. 00:14:30.840 --> 00:14:32.740 And then we're also going to cover giving and 00:14:32.740 --> 00:14:34.840 receiving feedback. Since a lot of people don't 00:14:34.840 --> 00:14:37.960 know how to give and receive feedback in the 00:14:37.960 --> 00:14:41.039 proper way. Alright? Again, thank you guys for 00:14:41.039 --> 00:14:42.899 listening. I know it's been a while since I've 00:14:42.899 --> 00:14:46.139 given a podcast out. My name is Neogentrix. Again, 00:14:46.240 --> 00:14:47.899 this is Food for Thought. Thoughts if it were 00:14:47.899 --> 00:14:52.080 you. Feel free to subscribe to any one of the 00:14:52.080 --> 00:14:55.100 stations on the anchor .fm Neogentrix website. 00:14:57.100 --> 00:14:58.899 And hit me up if you have any questions, concerns, 00:14:59.080 --> 00:15:00.899 or even topics that you would love me to cover. 00:15:01.000 --> 00:15:02.600 And enjoy the rest of your day, okay?