WEBVTT 00:00:29.569 --> 00:00:32.869 Yo everybody, this is Food for Thought, Thoughts 00:00:32.869 --> 00:00:35.770 If It Were You by Neogentrics. Welcome back, welcome 00:00:35.770 --> 00:00:40.289 back, welcome back. Now, typically, I'd continue 00:00:40.289 --> 00:00:42.149 on with the series that I started, and we are 00:00:42.149 --> 00:00:46.170 working on communication. But, having gone to 00:00:46.170 --> 00:00:48.070 my bowling game today and it turned out the way 00:00:48.070 --> 00:00:50.649 it did, I'm not going to go into too much detail. 00:00:51.070 --> 00:00:53.149 Let's just put it this way, it was very disappointing. 00:00:55.100 --> 00:00:56.960 Aside from us losing, which wouldn't have been 00:00:56.960 --> 00:00:59.479 the biggest problem, it was the other team that 00:00:59.479 --> 00:01:06.040 caused us a lot of grief. So being able to handle 00:01:06.040 --> 00:01:09.879 these types of situations and how people treat 00:01:09.879 --> 00:01:13.599 you, how they do certain things. I'm going to 00:01:13.599 --> 00:01:20.099 take the next couple of days and talk about how 00:01:20.099 --> 00:01:24.760 to be assertive in the right way. And how to 00:01:24.760 --> 00:01:27.400 complain effectively where it doesn't sound like 00:01:27.400 --> 00:01:32.299 you're whining. Okay? Reason for this slight 00:01:32.299 --> 00:01:35.920 change of hand is due to other people's ignorance 00:01:35.920 --> 00:01:39.439 and me having to deal with it consecutively. 00:01:39.540 --> 00:01:41.620 And I know a lot of people have to deal with 00:01:41.620 --> 00:01:44.060 it as well. So I figured I'd go ahead and cover 00:01:44.060 --> 00:01:47.719 this topic and get it out of the way. So first 00:01:47.719 --> 00:01:51.959 off, let me ask this question. What is assertiveness? 00:01:52.819 --> 00:01:57.030 Okay? I'm going to build this up with an introduction, 00:01:57.430 --> 00:01:59.709 okay? And depending on how fast I cover this 00:01:59.709 --> 00:02:03.109 information I have here for today, I might go 00:02:03.109 --> 00:02:06.390 a little bit further into the next thing. First 00:02:06.390 --> 00:02:10.210 things first. Assertiveness is a skill regularly 00:02:10.210 --> 00:02:12.930 referred to in social and communication skill 00:02:12.930 --> 00:02:17.349 trainings. It's being assertive means... Being 00:02:17.349 --> 00:02:20.530 able to stand up for your own or other people's 00:02:20.530 --> 00:02:23.090 rights in a calm, positive way without either 00:02:23.090 --> 00:02:26.129 being aggressive or passively accepting the wrong. 00:02:27.909 --> 00:02:30.490 Assertive individuals are able to get their point 00:02:30.490 --> 00:02:32.449 across without upsetting others and becoming 00:02:32.449 --> 00:02:38.009 upset themselves. Although everyone acts in passive 00:02:38.009 --> 00:02:40.069 and aggressive ways from time to time, such ways 00:02:40.069 --> 00:02:42.289 of responding often result from a lack of self 00:02:42.289 --> 00:02:45.030 -confidence and are therefore inappropriate ways 00:02:45.030 --> 00:02:48.840 of interacting with people. others. Okay. And 00:02:48.840 --> 00:02:50.919 as you already know, I have covered self -confidence 00:02:50.919 --> 00:02:56.479 and self -esteem once before. Okay. So what is 00:02:56.479 --> 00:03:00.740 assertiveness? Let's consult the Oxford dictionary 00:03:00.740 --> 00:03:04.639 real quick. And what it basically says here is 00:03:04.639 --> 00:03:08.240 that forthright, positive, insistent on the recognition 00:03:08.240 --> 00:03:11.300 of one's rights. We can definitely date this 00:03:11.300 --> 00:03:13.919 back to the Civil War, where the South was very 00:03:13.919 --> 00:03:16.300 assertive on what they wanted when they were 00:03:16.300 --> 00:03:19.639 trying to fight the North for their right to 00:03:19.639 --> 00:03:23.580 secede from the Union. Now, considering the fact 00:03:23.580 --> 00:03:26.139 that they lost and how they lost, I mean, I can't 00:03:26.139 --> 00:03:29.400 really condone this or pick a side, and I choose 00:03:29.400 --> 00:03:32.560 to stay neutral on that topic. But using them 00:03:32.560 --> 00:03:36.919 as an example... And what they did, assertiveness 00:03:36.919 --> 00:03:39.280 means basically standing up for your personal 00:03:39.280 --> 00:03:41.620 rights, expressing your thoughts, feelings, and 00:03:41.620 --> 00:03:43.879 beliefs in direct, honest, and appropriate ways. 00:03:44.439 --> 00:03:47.900 It's important to note also that being assertive, 00:03:47.900 --> 00:03:50.139 we should always respect the thoughts and feelings 00:03:50.139 --> 00:03:53.000 and the beliefs of other people as well, regardless 00:03:53.000 --> 00:03:56.780 of whether they're wrong. Those who have assertively 00:03:56.780 --> 00:03:59.479 always respect the thoughts, feelings, and beliefs 00:03:59.479 --> 00:04:02.900 of others as well as their own are more respectable. 00:04:03.600 --> 00:04:07.719 individuals okay and assertiveness concerns uh 00:04:07.719 --> 00:04:10.280 being able to express the feelings wishes grants 00:04:10.280 --> 00:04:13.800 desires uh appropriately and is an important 00:04:13.800 --> 00:04:16.660 personal and interpersonal skill in all your 00:04:16.660 --> 00:04:18.639 interactions with other people whether at home 00:04:18.639 --> 00:04:21.759 or at work and with employees customers even 00:04:21.759 --> 00:04:25.339 colleagues assertiveness can help you to express 00:04:25.339 --> 00:04:28.600 yourself in a clear open and reasonably way you 00:04:28.600 --> 00:04:30.560 know without undermining your own and others 00:04:30.560 --> 00:04:33.839 rights Basically, it enables individuals to act 00:04:33.839 --> 00:04:36.459 in their own best interest, you know, to stand 00:04:36.459 --> 00:04:39.600 up for themselves without undue anxiety and to 00:04:39.600 --> 00:04:42.519 express honest feelings, comfortable and to express 00:04:42.519 --> 00:04:45.399 personal rights without denying other people's 00:04:45.399 --> 00:04:49.579 rights. OK, and there's three ways of doing it. 00:04:49.620 --> 00:04:51.399 Like I mentioned before, passive, aggressive 00:04:51.399 --> 00:04:53.699 and assertive. And we're going to go ahead and 00:04:53.699 --> 00:04:56.459 cover all of those here, okay? And assertiveness 00:04:56.459 --> 00:04:59.540 is often seen as the balance point between being 00:04:59.540 --> 00:05:02.100 passive -aggressive and their behaviors. But 00:05:02.100 --> 00:05:04.360 it's probably easier to think of the three as 00:05:04.360 --> 00:05:08.399 a three -point triangle or like the Triforce 00:05:08.399 --> 00:05:10.740 from Legend of Zelda. You have to have all three 00:05:10.740 --> 00:05:38.870 for it to be whole, okay? Being assertive. Being 00:05:38.870 --> 00:05:40.769 assertive involves taking into consideration 00:05:40.769 --> 00:05:43.350 your own and other people's rights, wishes, wants, 00:05:43.449 --> 00:05:46.350 needs, desires. It means encouraging others to 00:05:46.350 --> 00:05:48.750 be open and honest with their views, wishes, 00:05:48.850 --> 00:05:51.350 and feelings so that both parties can act appropriately. 00:05:52.709 --> 00:05:56.470 Assertive behavior includes basically being open 00:05:56.470 --> 00:05:59.149 and expressing wishes, thoughts, feelings, encouraging 00:05:59.149 --> 00:06:03.220 others to do likewise. Listening to the views 00:06:03.220 --> 00:06:05.279 of others, responding appropriately, whether 00:06:05.279 --> 00:06:09.680 in agreement with those views or not. Accepting 00:06:09.680 --> 00:06:11.420 responsibilities and being able to delegate to 00:06:11.420 --> 00:06:14.399 others. Regularly expressing appreciation of 00:06:14.399 --> 00:06:17.000 others for what they have done or are doing. 00:06:17.939 --> 00:06:20.319 Being able to admit to mistakes and apologize 00:06:20.319 --> 00:06:23.579 and maintaining self -control. But above all, 00:06:23.660 --> 00:06:28.160 behaving as an equal to others and being just 00:06:28.160 --> 00:06:33.589 and fair with that. behave assertively for a 00:06:33.589 --> 00:06:36.310 number of reasons and find that they behave either 00:06:36.310 --> 00:06:40.970 aggressively or passively instead. Next is being 00:06:40.970 --> 00:06:44.250 passive. Responding in a passive or non -assertive 00:06:44.250 --> 00:06:46.310 way tends to mean compliance with the wishes 00:06:46.310 --> 00:06:48.689 of others and can undermine individual rights 00:06:48.689 --> 00:06:53.529 and self -confidence. Many people adopt a passive 00:06:53.529 --> 00:06:56.050 response because they have a strong need to be 00:06:56.050 --> 00:06:59.350 like others. Some people do not regard themselves 00:06:59.350 --> 00:07:01.350 as equals because they place greater weights 00:07:01.350 --> 00:07:03.449 on the rights, wishes, and feelings of others. 00:07:03.569 --> 00:07:06.449 And, you know, being passive results in failure 00:07:06.449 --> 00:07:08.910 to communicate thoughts and feelings and results 00:07:08.910 --> 00:07:10.870 in people doing things that they really do not 00:07:10.870 --> 00:07:13.430 want to do in the hope that they might please 00:07:13.430 --> 00:07:17.209 others. And with this being said, this also means 00:07:17.209 --> 00:07:19.029 that they allow others to take responsibility 00:07:19.029 --> 00:07:23.670 to lead and make decisions for them. A classic 00:07:23.670 --> 00:07:26.069 passive response is offered by those who say 00:07:26.069 --> 00:07:28.629 yes to requests when they actually want to say 00:07:28.629 --> 00:07:33.389 no. Example, do you think you can find the time 00:07:33.389 --> 00:07:36.329 to wash the car today? A typical passive reply 00:07:36.329 --> 00:07:39.209 might be, yes, I'll do it after I've done the 00:07:39.209 --> 00:07:42.250 shopping, made an important telephone call, finished 00:07:42.250 --> 00:07:44.569 the filing, cleaned the windows, and made lunch 00:07:44.569 --> 00:07:48.000 for the kids. Any of those will work. A far more 00:07:48.000 --> 00:07:50.220 appropriate response would have been, no, I can't 00:07:50.220 --> 00:07:52.079 do it today as I've got lots of other things 00:07:52.079 --> 00:07:56.420 to do. The person responding passively really 00:07:56.420 --> 00:07:58.620 does not have the time, but their answer does 00:07:58.620 --> 00:08:00.639 not convey this message. The second response 00:08:00.639 --> 00:08:02.920 is assertive as the person has considered the 00:08:02.920 --> 00:08:05.139 implication of the request in the light of the 00:08:05.139 --> 00:08:07.899 other tasks they have to do. Assertiveness is 00:08:07.899 --> 00:08:11.930 equally important at work. as at home and if 00:08:11.930 --> 00:08:14.089 you become known as a person who cannot say no 00:08:14.089 --> 00:08:16.850 well you will be loaded up with tests by the 00:08:16.850 --> 00:08:19.430 your colleagues and managers you could even make 00:08:19.430 --> 00:08:22.589 yourself sick in the process and i have to admit 00:08:22.589 --> 00:08:26.129 that i'm guilty of doing this myself of being 00:08:26.129 --> 00:08:30.629 not assertive enough When you respond passively, 00:08:30.670 --> 00:08:32.870 you present yourself in a less positive light 00:08:32.870 --> 00:08:35.029 and put yourself down in some way. And if you 00:08:35.029 --> 00:08:37.389 constantly belittle yourself in this way, you 00:08:37.389 --> 00:08:39.490 will come to feel inferior to others. While the 00:08:39.490 --> 00:08:41.870 underlying causes of passive behavior are often 00:08:41.870 --> 00:08:46.570 poor, self -confidence and self -esteem in itself 00:08:46.570 --> 00:08:49.549 can further reduce feelings of self -worth, creating 00:08:49.549 --> 00:08:55.590 a very vicious cycle. So with that being said... 00:08:56.299 --> 00:08:58.480 Take a short break here and we'll come back and 00:08:58.480 --> 00:09:11.460 talk about being aggressive. All right, and we're 00:09:11.460 --> 00:09:17.159 back. So let's talk about being assertive, aggressive. 00:09:17.419 --> 00:09:20.620 I'm sorry. By being aggressive towards someone 00:09:20.620 --> 00:09:22.899 else, their rights and self -esteem are undermined. 00:09:23.139 --> 00:09:26.139 Okay. Aggressive behavior fails to consider the 00:09:26.139 --> 00:09:28.840 view or feelings of other individuals. Those 00:09:28.840 --> 00:09:31.720 behaving aggressively will rarely show praise 00:09:31.720 --> 00:09:33.799 or appreciation of others, and an aggressive 00:09:33.799 --> 00:09:36.740 response tends to put others down. Aggressive 00:09:36.740 --> 00:09:39.379 responses encourage the other person to respond 00:09:39.379 --> 00:09:42.360 in a non -assertive way, either aggressively 00:09:42.360 --> 00:09:46.580 or passively. There's a wide range of aggressive 00:09:46.580 --> 00:09:49.580 behaviors, including rushing someone unnecessarily 00:09:49.580 --> 00:09:52.840 toned. rather than asking, ignoring someone, 00:09:52.960 --> 00:09:55.740 or not considering another's feelings. Good interpersonal 00:09:55.740 --> 00:09:58.879 skills mean you need to be aware of the different 00:09:58.879 --> 00:10:01.100 ways of communicating and the different response 00:10:01.100 --> 00:10:04.620 each approach might provoke. The use of either 00:10:04.620 --> 00:10:06.919 passive or aggressive behavior in interpersonal 00:10:06.919 --> 00:10:10.740 relationships can have undesirable consequences 00:10:10.740 --> 00:10:13.360 for those you are communicating with, and it 00:10:13.360 --> 00:10:17.019 may well hinder positive moves forward. It can 00:10:17.019 --> 00:10:20.389 be a frightening or distressing to be spoken 00:10:20.389 --> 00:10:23.230 to aggressively, and the receiver can be left 00:10:23.230 --> 00:10:26.870 wondering what instigated such behavior or what 00:10:26.870 --> 00:10:29.149 he or she has done to deserve the aggression. 00:10:29.409 --> 00:10:31.649 If thoughts or feelings are not stated clearly, 00:10:31.870 --> 00:10:34.409 this can lead the individuals manipulating others 00:10:34.409 --> 00:10:37.230 into meeting their wishes and desires, and manipulation 00:10:37.230 --> 00:10:40.250 can be seen as a covert form of aggression, whilst 00:10:40.250 --> 00:10:43.210 humor can also be used aggressively as well. 00:10:46.710 --> 00:10:48.570 With that being said, the last thing I want to 00:10:48.570 --> 00:10:52.490 point out for this topic today is the different 00:10:52.490 --> 00:10:54.649 situations that call for different measures, 00:10:54.850 --> 00:10:58.440 or rather, or do they? OK, you may find that 00:10:58.440 --> 00:11:00.940 you respond differently, whether passively, assertively 00:11:00.940 --> 00:11:03.399 or aggressively when you are communicating in 00:11:03.399 --> 00:11:05.679 different situations. And it's important to remember 00:11:05.679 --> 00:11:08.840 that any interaction is always a two way process. 00:11:08.919 --> 00:11:11.320 Therefore, your reactions may differ depending 00:11:11.320 --> 00:11:13.440 on your relationship with the other person in 00:11:13.440 --> 00:11:16.340 the communication. You may, for example, find 00:11:16.340 --> 00:11:18.220 it easier to be assertive to your partner than 00:11:18.220 --> 00:11:21.210 to your boss or vice versa. However. whether 00:11:21.210 --> 00:11:24.169 it is easy or not, an assertive response is always 00:11:24.169 --> 00:11:25.970 going to be better for you for your relationship 00:11:25.970 --> 00:11:28.509 with the other person as it basically sets and 00:11:28.509 --> 00:11:32.889 defines a line between you and them on how to 00:11:32.889 --> 00:11:42.149 do this. Okay? With that being said, okay, let's 00:11:42.149 --> 00:11:44.029 go ahead and talk about the next issue. Like 00:11:44.029 --> 00:11:49.009 I said, dealing with non -assertiveness. Okay? 00:11:51.049 --> 00:11:53.450 Learning how to behave assertively is all well 00:11:53.450 --> 00:11:56.669 and great, but how do you deal with non -assertive 00:11:56.669 --> 00:12:00.789 behavior in others? Every interaction is at least 00:12:00.789 --> 00:12:02.789 two -way, and learning how to deal assertively 00:12:02.789 --> 00:12:05.370 with others' non -assertive behavior is an important 00:12:05.370 --> 00:12:08.149 skill. And the temptation is to respond aggressively 00:12:08.149 --> 00:12:10.389 or passively to others' people's passive and 00:12:10.389 --> 00:12:13.649 aggressive behaviors. And this may be particularly 00:12:13.649 --> 00:12:17.750 the case if they make you angry. Dealing with 00:12:17.750 --> 00:12:20.960 a passive behavior person. People often behave 00:12:20.960 --> 00:12:23.059 in a passive way because of low self -esteem 00:12:23.059 --> 00:12:26.559 or confidence. And basically, by behaving assertively, 00:12:26.600 --> 00:12:30.240 you should aim to make clear that the other person's 00:12:30.240 --> 00:12:32.360 contributions are valued and therefore improve 00:12:32.360 --> 00:12:35.879 their confidence and self -esteem. Remember that 00:12:35.879 --> 00:12:38.519 it is possible to value someone's contributions 00:12:38.519 --> 00:12:41.639 without necessarily agreeing with it, as well 00:12:41.639 --> 00:12:44.820 as being more assertive ourselves. Assertiveness 00:12:44.820 --> 00:12:47.159 should be encouraged in others so that they can 00:12:47.159 --> 00:12:49.639 communicate their ideas and emotions freely without 00:12:49.639 --> 00:12:52.539 feeling under pressure to say certain things. 00:12:54.019 --> 00:12:56.279 Assertiveness in others can be encouraged by 00:12:56.279 --> 00:12:59.120 well -honed interpersonal skills such as listening, 00:12:59.279 --> 00:13:01.720 questioning, reflection, and clarification, topics 00:13:01.720 --> 00:13:04.919 I will cover later. Some ways to demonstrate 00:13:04.919 --> 00:13:06.919 that you value the other person's contribution 00:13:06.919 --> 00:13:09.200 would be to encourage their contribution through 00:13:09.200 --> 00:13:11.320 open questioning by asking their opinions and 00:13:11.320 --> 00:13:13.559 by drawing people into the discussion in group 00:13:13.559 --> 00:13:16.740 situations. Listen closely to what someone has 00:13:16.740 --> 00:13:19.279 to say before continuing the conversation. If 00:13:19.279 --> 00:13:21.480 necessary, use questioning techniques to clarify 00:13:21.480 --> 00:13:23.519 their opinion before responding with your own. 00:13:24.039 --> 00:13:26.240 Show you are interested in what someone has to 00:13:26.240 --> 00:13:32.490 say through appropriate questioning. reflecting, 00:13:32.490 --> 00:13:35.710 clarification, and summarizing skills, and show 00:13:35.710 --> 00:13:37.190 that you value the other person's contribution 00:13:37.190 --> 00:13:40.970 through the appropriate use of verbal and nonverbal 00:13:40.970 --> 00:13:43.210 communication, such as nodding, smiling, good 00:13:43.210 --> 00:13:47.090 eye contact, and encouraging languages. You can 00:13:47.090 --> 00:13:49.490 encourage them also to be more open in voicing 00:13:49.490 --> 00:13:52.309 their feelings, wishes, and ideas, but do not 00:13:52.309 --> 00:13:54.250 allow yourself to take responsibility for decisions 00:13:54.250 --> 00:13:58.700 you should be made jointly. that you make yourself. 00:13:58.940 --> 00:14:01.320 Instead, support others to make their contributions 00:14:01.320 --> 00:14:03.620 to the discussion so everything's not left on 00:14:03.620 --> 00:14:31.730 you. Okay. The more a person is able to contribute 00:14:31.730 --> 00:14:34.909 and feel that their contribution is valued, the 00:14:34.909 --> 00:14:36.690 more they will feel valued as an individual. 00:14:36.889 --> 00:14:39.070 And the experience of positive feedback will 00:14:39.070 --> 00:14:40.870 help to increase a person's self -confidence. 00:14:40.970 --> 00:14:43.289 The whole chain of events should enable the person 00:14:43.289 --> 00:14:47.610 concerned to overcome any passive reactions and 00:14:47.610 --> 00:14:50.590 become more assertive. I mean, here's a tip. 00:14:53.149 --> 00:14:55.649 If you know that a person tends to behave passively 00:14:55.649 --> 00:14:57.750 in a discussion or decision -making group, then 00:14:57.750 --> 00:15:00.429 take time beforehand to discuss their views with 00:15:00.429 --> 00:15:03.070 them. If you know how they feel, you can help 00:15:03.070 --> 00:15:05.850 them express those views in the group more appropriately. 00:15:06.509 --> 00:15:09.350 On the off side, dealing with aggressive behavior. 00:15:09.549 --> 00:15:11.169 This is something that a lot of people need to 00:15:11.169 --> 00:15:13.809 know how to handle. Handling aggressive behavior 00:15:13.809 --> 00:15:16.889 in others is particularly difficult when it's 00:15:16.889 --> 00:15:21.580 accompanied by negative attitudes. To avoid responding 00:15:21.580 --> 00:15:24.379 defensively or aggressively, self -control is 00:15:24.379 --> 00:15:28.340 definitely required. If you need to know anything 00:15:28.340 --> 00:15:30.100 about that, go back and check out my podcast 00:15:30.100 --> 00:15:35.840 on morals on self -control. It should be noted 00:15:35.840 --> 00:15:38.179 that aggressive behavior here refers to verbal 00:15:38.179 --> 00:15:41.500 and nonverbal messages and not to any form of 00:15:41.500 --> 00:15:45.610 physical violence. Key strategies that can help 00:15:45.610 --> 00:15:47.850 to deal with aggressive behavior include maintaining 00:15:47.850 --> 00:15:50.190 self -control, like I mentioned before. Although 00:15:50.190 --> 00:15:53.090 anger can sometimes be a positive force, responding 00:15:53.090 --> 00:15:58.210 in a similar angry manner will do little to discourage 00:15:58.210 --> 00:16:02.929 aggression. If appropriate, however, be prepared 00:16:02.929 --> 00:16:04.850 to take time and think over issues before entering 00:16:04.850 --> 00:16:07.409 into the discussion. It might be helpful to say 00:16:07.409 --> 00:16:09.450 something like, I need time to think about that, 00:16:09.509 --> 00:16:11.570 or can we talk about this tomorrow when we have 00:16:11.570 --> 00:16:16.720 more time? Remember that the other person have 00:16:16.720 --> 00:16:19.299 a right to their emotions, including anger. Acknowledge 00:16:19.299 --> 00:16:21.879 their anger, for example, by saying, I can see 00:16:21.879 --> 00:16:25.679 that this has really upset you and you're very 00:16:25.679 --> 00:16:29.860 angry about it, okay? Pausing and then counting 00:16:29.860 --> 00:16:33.679 to 10 before responding to an outburst can also 00:16:33.679 --> 00:16:39.519 help to avoid answering in an automatic, defensive, 00:16:39.720 --> 00:16:42.769 or aggressive way. And on that note, avoid argument 00:16:42.769 --> 00:16:45.750 and defensiveness if at all possible and try 00:16:45.750 --> 00:16:49.870 to maintain calm. Try to find areas of agreement 00:16:49.870 --> 00:16:51.950 with the other person rather than focusing on 00:16:51.950 --> 00:16:54.529 the disagreements that are happening. And then 00:16:54.529 --> 00:16:56.470 find and demonstrate ways in which decisions 00:16:56.470 --> 00:16:59.049 and solutions can be shared. How can we find 00:16:59.049 --> 00:17:01.129 a solution to this? It's probably the best question 00:17:01.129 --> 00:17:05.029 to ask. And then try some empathy with the other 00:17:05.029 --> 00:17:07.930 person. How do you feel when you are angry with 00:17:07.930 --> 00:17:11.019 others? You know, things like that. All right. 00:17:11.440 --> 00:17:16.779 Lastly, how do I put this? Often it is difficult 00:17:16.779 --> 00:17:19.539 for a person behaving aggressively to calm down 00:17:19.539 --> 00:17:21.319 and see things from a broader point of view. 00:17:21.420 --> 00:17:23.720 And since anger can be an expression of personal 00:17:23.720 --> 00:17:26.660 frustration, I'd recommend being very careful 00:17:26.660 --> 00:17:30.549 when tackling these types of areas. However, 00:17:30.670 --> 00:17:32.529 using these techniques that I just basically 00:17:32.529 --> 00:17:34.710 explained to you should help you to express yourself 00:17:34.710 --> 00:17:37.089 assertively rather than aggressively. And this 00:17:37.089 --> 00:17:38.789 should help to diffuse the situation and result 00:17:38.789 --> 00:17:40.970 in more positive and effective communication. 00:17:41.490 --> 00:17:45.789 All right. So with that, I'd like to thank you 00:17:45.789 --> 00:17:47.490 guys for listening and tuning into my channel 00:17:47.490 --> 00:17:49.549 like you always do. Thank you. Thank you. Thank 00:17:49.549 --> 00:17:52.390 you so much. This is Thoughts If It Were You, 00:17:52.450 --> 00:17:56.400 Food for Thought. My name is Neogentrix and look 00:17:56.400 --> 00:17:58.680 forward to the next podcast next time. I'm going 00:17:58.680 --> 00:18:00.519 to cover a little bit more on assertiveness and 00:18:00.519 --> 00:18:03.779 then we'll go right back into communication with 00:18:03.779 --> 00:18:07.440 the next topic on barriers to effective communication. 00:18:07.900 --> 00:18:11.099 All right. Enjoy the rest of your day and be 00:18:11.099 --> 00:18:11.380 blessed.