1 00:00:00,000 --> 00:00:12,600 Hello, is this the Ravensburg support line? 2 00:00:12,600 --> 00:00:13,600 I'm sorry, the what? 3 00:00:13,600 --> 00:00:14,600 The Ravensburg support line. 4 00:00:14,600 --> 00:00:15,600 I'm having problems with my jigsaw. 5 00:00:15,600 --> 00:00:16,600 Oh yes, of course. 6 00:00:16,600 --> 00:00:17,600 Yes. 7 00:00:17,600 --> 00:00:22,000 I was just worried that you had said the Ravensworth, which is a different company, a different 8 00:00:22,000 --> 00:00:23,000 thing. 9 00:00:23,000 --> 00:00:24,000 I know I made that mistake before. 10 00:00:24,000 --> 00:00:25,000 Oh, I'm sorry. 11 00:00:25,000 --> 00:00:26,000 They have very- 12 00:00:26,000 --> 00:00:27,000 I mean, maybe I didn't make the mistake. 13 00:00:27,000 --> 00:00:28,680 I think someone redirected me wrong. 14 00:00:28,680 --> 00:00:30,600 Well, that is entirely possible. 15 00:00:30,600 --> 00:00:32,680 Sometimes we fire a lot of people. 16 00:00:32,680 --> 00:00:33,680 But what is the issue? 17 00:00:33,680 --> 00:00:34,680 You know what? 18 00:00:34,680 --> 00:00:36,280 Actually, I want to go back and say that they are horrible. 19 00:00:36,280 --> 00:00:38,640 Their customer service is horrible and I'm sorry you had to deal with that. 20 00:00:38,640 --> 00:00:39,920 I can be nice to you. 21 00:00:39,920 --> 00:00:41,480 I mean, that's up to you. 22 00:00:41,480 --> 00:00:42,480 It is up to me. 23 00:00:42,480 --> 00:00:43,480 And it's up to you, I guess. 24 00:00:43,480 --> 00:00:45,200 This is a two-way relationship here. 25 00:00:45,200 --> 00:00:47,200 But what is your problem with your current jigsaw? 26 00:00:47,200 --> 00:00:48,920 Well, I have two problems. 27 00:00:48,920 --> 00:00:50,800 Number one, it is too difficult. 28 00:00:50,800 --> 00:00:51,800 Okay. 29 00:00:51,800 --> 00:00:53,300 That is a common problem. 30 00:00:53,300 --> 00:00:57,400 What is the ages on it currently, does it say? 31 00:00:57,400 --> 00:00:59,120 It says 5 to 12. 32 00:00:59,120 --> 00:01:00,120 5 to 12. 33 00:01:00,120 --> 00:01:01,120 I'm outside of that range. 34 00:01:01,120 --> 00:01:02,120 That might be difficult. 35 00:01:02,120 --> 00:01:03,120 You're outside of that range. 36 00:01:03,120 --> 00:01:04,120 I won't ask any further. 37 00:01:04,120 --> 00:01:05,920 I think that's all the information I need. 38 00:01:05,920 --> 00:01:07,440 And how many pieces is it? 39 00:01:07,440 --> 00:01:12,880 There are the right number of pieces, but I have eight corner pieces and I'm struggling 40 00:01:12,880 --> 00:01:13,880 with this. 41 00:01:13,880 --> 00:01:14,880 Okay. 42 00:01:14,880 --> 00:01:17,840 And it's- do you have the title of it or the picture of it? 43 00:01:17,840 --> 00:01:21,280 Yes, it is two dogs hugging. 44 00:01:21,280 --> 00:01:22,280 Two dogs hugging? 45 00:01:22,280 --> 00:01:23,280 Yeah. 46 00:01:23,280 --> 00:01:24,280 That's a classic favorite. 47 00:01:24,280 --> 00:01:25,280 It's doing well. 48 00:01:25,280 --> 00:01:26,280 It's very adorable. 49 00:01:26,280 --> 00:01:27,280 It is very nice. 50 00:01:27,280 --> 00:01:28,280 I'm not saying it for you. 51 00:01:28,280 --> 00:01:29,520 It's probably just a pile of shampes right now. 52 00:01:29,520 --> 00:01:30,520 Yeah. 53 00:01:30,520 --> 00:01:31,520 I mean, I have to cover it. 54 00:01:31,520 --> 00:01:32,520 The cover is great. 55 00:01:32,520 --> 00:01:33,520 Yeah. 56 00:01:33,520 --> 00:01:36,280 Piva, have you told them that the dog's faces are definitely missing? 57 00:01:36,280 --> 00:01:39,120 I can't find any nose or any puppy dog eyes. 58 00:01:39,120 --> 00:01:40,640 I haven't gotten around to that yet. 59 00:01:40,640 --> 00:01:42,880 So the dog's faces are also missing. 60 00:01:42,880 --> 00:01:44,560 We've looked at all the pieces. 61 00:01:44,560 --> 00:01:46,320 So you said you have all the pieces. 62 00:01:46,320 --> 00:01:47,880 Well, we have the right number of pieces. 63 00:01:47,880 --> 00:01:48,880 You have the right number of pieces. 64 00:01:48,880 --> 00:01:52,680 But we have eight corners and no adorable dog faces. 65 00:01:52,680 --> 00:01:54,320 There should be at least two. 66 00:01:54,320 --> 00:01:55,320 There should be at least two. 67 00:01:55,320 --> 00:02:00,320 Okay, so I think what has happened is that you have been sold a faulty jigsaw puzzle. 68 00:02:00,320 --> 00:02:02,920 I think you might have two different jigsaw puzzles. 69 00:02:02,920 --> 00:02:03,920 Okay. 70 00:02:03,920 --> 00:02:08,680 Now what I'm willing to do for you is I can send you two dogs to make up for it. 71 00:02:08,680 --> 00:02:09,680 Hold on. 72 00:02:09,680 --> 00:02:10,680 Let me just run this past me. 73 00:02:10,680 --> 00:02:11,680 Like dog dogs? 74 00:02:11,680 --> 00:02:12,680 Yeah, what are they? 75 00:02:12,680 --> 00:02:14,880 They're offering two dogs to replace the puzzle. 76 00:02:14,880 --> 00:02:15,880 That's a good question. 77 00:02:15,880 --> 00:02:16,880 Is it the same dogs as on the puzzle? 78 00:02:16,880 --> 00:02:17,880 It is the same dogs as on the puzzle. 79 00:02:17,880 --> 00:02:18,880 Will they hug? 80 00:02:18,880 --> 00:02:19,880 Oh. 81 00:02:19,880 --> 00:02:22,920 We're trying to teach them at the minute upon the threat of death. 82 00:02:22,920 --> 00:02:24,480 He's being cagey about the hugging. 83 00:02:24,480 --> 00:02:25,480 It's not cagey. 84 00:02:25,480 --> 00:02:27,640 I actively said no. 85 00:02:27,640 --> 00:02:28,640 We're trying. 86 00:02:28,640 --> 00:02:31,800 Ask him how well the dogs are being treated, Heavah. 87 00:02:31,800 --> 00:02:34,400 Well, he said he's threatening them. 88 00:02:34,400 --> 00:02:35,400 Why won't you hug? 89 00:02:35,400 --> 00:02:36,400 Why won't you just hug? 90 00:02:36,400 --> 00:02:40,840 Do you think they're trying to fob some dogs off on us that they don't want? 91 00:02:40,840 --> 00:02:42,740 You know, I hadn't considered that. 92 00:02:42,740 --> 00:02:44,040 These dogs, do you want them? 93 00:02:44,040 --> 00:02:45,320 Will you miss them when they're gone? 94 00:02:45,320 --> 00:02:46,320 No, no. 95 00:02:46,320 --> 00:02:47,320 We would actually be grateful. 96 00:02:47,320 --> 00:02:51,040 So what has happened here is the jigsaws are all real pictures. 97 00:02:51,040 --> 00:02:57,180 We got one set of dogs to, uh, to hug, but we cannot create any more jigsaws because 98 00:02:57,180 --> 00:02:59,520 we lost the original picture. 99 00:02:59,520 --> 00:03:03,360 Now we are desperately trying to recreate it or else Ravensworth will take us for all 100 00:03:03,360 --> 00:03:04,640 we're worth. 101 00:03:04,640 --> 00:03:08,080 But if the dogs don't work out, they will just be put down. 102 00:03:08,080 --> 00:03:09,080 Okay. 103 00:03:09,080 --> 00:03:12,320 So he's being very personal about a lot of information I didn't need to know. 104 00:03:12,320 --> 00:03:14,080 Um, should I just ask for a refund? 105 00:03:14,080 --> 00:03:15,720 I want to know what breed the dogs are. 106 00:03:15,720 --> 00:03:16,720 I feel committed to the dogs. 107 00:03:16,720 --> 00:03:17,720 Okay, sorry. 108 00:03:17,720 --> 00:03:18,720 What breed are the dogs? 109 00:03:18,720 --> 00:03:19,720 What picture do you have? 110 00:03:19,720 --> 00:03:21,320 Well, I guess it's the original dog. 111 00:03:21,320 --> 00:03:22,320 Hold on. 112 00:03:22,320 --> 00:03:23,320 What dogs do you have? 113 00:03:23,320 --> 00:03:26,160 This makes me think you're lying. 114 00:03:26,160 --> 00:03:30,440 They're all the original, like the original Dobermans you have on the... 115 00:03:30,440 --> 00:03:31,440 They're Dobermans. 116 00:03:31,440 --> 00:03:33,120 Uh, we bought way too many of them. 117 00:03:33,120 --> 00:03:34,380 Or they're Beagles. 118 00:03:34,380 --> 00:03:35,380 That's interesting. 119 00:03:35,380 --> 00:03:36,380 We have Beagles on our cover. 120 00:03:36,380 --> 00:03:38,840 Oh, you might actually need to go to Ravensworth now. 121 00:03:38,840 --> 00:03:43,200 I'm thinking about, they did try and get, they have a very successful dog hugging line. 122 00:03:43,200 --> 00:03:47,520 Uh, they stole it from us because we were only able to print one jigsaw. 123 00:03:47,520 --> 00:03:48,520 Okay. 124 00:03:48,520 --> 00:03:49,880 So, sorry, one second. 125 00:03:49,880 --> 00:03:50,880 I'm multi-tied. 126 00:03:50,880 --> 00:03:51,880 Yes. 127 00:03:51,880 --> 00:03:52,880 Yeah. 128 00:03:52,880 --> 00:03:53,880 Sorry. 129 00:03:53,880 --> 00:03:54,880 Tim, get ready to kill them if they don't. 130 00:03:54,880 --> 00:03:56,680 He's saying that they're Dobermans, but we don't have their faces. 131 00:03:56,680 --> 00:03:59,640 So maybe they're Beagles with the face of Dobermans. 132 00:03:59,640 --> 00:04:02,280 You know, I hadn't considered, do we have any dog faces? 133 00:04:02,280 --> 00:04:05,200 We don't have any jigsaw pieces for dog faces. 134 00:04:05,200 --> 00:04:06,520 So we have no way of knowing. 135 00:04:06,520 --> 00:04:08,360 It ends at the ears and the jawline. 136 00:04:08,360 --> 00:04:10,640 Maybe they have Doberman faces. 137 00:04:10,640 --> 00:04:12,640 Sorry, I can hear your friend. 138 00:04:12,640 --> 00:04:13,640 Uh, yeah. 139 00:04:13,640 --> 00:04:14,640 You know what? 140 00:04:14,640 --> 00:04:16,240 I'll just put you on speakerphone. 141 00:04:16,240 --> 00:04:17,240 This might be easier. 142 00:04:17,240 --> 00:04:19,200 I'm just going to put it, I'm just going to turn speakerphone on. 143 00:04:19,200 --> 00:04:20,680 Uh, hello there friend. 144 00:04:20,680 --> 00:04:22,120 Hi, no, my name's Neve. 145 00:04:22,120 --> 00:04:23,120 Hi. 146 00:04:23,120 --> 00:04:24,120 Hi, Neve. 147 00:04:24,120 --> 00:04:25,120 Did not ask. 148 00:04:25,120 --> 00:04:26,120 What's your name? 149 00:04:26,120 --> 00:04:27,120 I didn't ask him. 150 00:04:27,120 --> 00:04:28,120 Steven. 151 00:04:28,120 --> 00:04:29,120 Okay. 152 00:04:29,120 --> 00:04:31,520 Steven, what about the Dobermans? 153 00:04:31,520 --> 00:04:32,520 The Dobermans? 154 00:04:32,520 --> 00:04:33,520 Do they have Beagles faces? 155 00:04:33,520 --> 00:04:35,520 No, they're just straight up Dobermans. 156 00:04:35,520 --> 00:04:36,680 Long ears though. 157 00:04:36,680 --> 00:04:37,960 Unusual for Dobermans. 158 00:04:37,960 --> 00:04:38,960 They're a crossbreed. 159 00:04:38,960 --> 00:04:40,760 Nope, they're straight up Dobermans. 160 00:04:40,760 --> 00:04:45,400 We stretch the ears because the originals, the originals were crossbreeds, but we got 161 00:04:45,400 --> 00:04:47,840 a load of real pedigree Dobermans. 162 00:04:47,840 --> 00:04:50,840 We stretch the ears and now they won't hug for some reason. 163 00:04:50,840 --> 00:04:54,760 I don't know how I feel about pedigree breeding, but I feel like they've corrupted the bloodline 164 00:04:54,760 --> 00:04:55,760 of those dogs. 165 00:04:55,760 --> 00:04:56,760 That's what I'm saying. 166 00:04:56,760 --> 00:04:57,760 The ones we have are pedigree. 167 00:04:57,760 --> 00:04:58,760 Who left the door open? 168 00:04:58,760 --> 00:04:59,760 Who left the door open? 169 00:04:59,760 --> 00:05:00,760 Oh my God. 170 00:05:00,760 --> 00:05:01,760 I'm never going to. 171 00:05:01,760 --> 00:05:02,760 Oh, Christ. 172 00:05:02,760 --> 00:05:03,760 Did they hug before they did it? 173 00:05:03,760 --> 00:05:04,760 No. 174 00:05:04,760 --> 00:05:05,760 Kill them. 175 00:05:05,760 --> 00:05:06,760 Kill them all. 176 00:05:06,760 --> 00:05:07,760 Okay. 177 00:05:07,760 --> 00:05:11,960 I've lost track of what your proposed solution is, but I would just like my 499 refunded. 178 00:05:11,960 --> 00:05:14,160 Oh, we can't afford that, sir. 179 00:05:14,160 --> 00:05:15,160 All right. 180 00:05:15,160 --> 00:05:17,040 Well, can you send me a new jigsaw? 181 00:05:17,040 --> 00:05:18,580 We have one jigsaw. 182 00:05:18,580 --> 00:05:19,760 You have it. 183 00:05:19,760 --> 00:05:23,280 We're desperately trying to get another photo to recreate more. 184 00:05:23,280 --> 00:05:24,840 Where are those other corners from though? 185 00:05:24,840 --> 00:05:26,980 Those bastards at Ravensworth. 186 00:05:26,980 --> 00:05:31,640 I think Ravensworth put some jigsaws into our jigs, into our one and only jigsaw to 187 00:05:31,640 --> 00:05:32,640 finish us off. 188 00:05:32,640 --> 00:05:33,640 Okay. 189 00:05:33,640 --> 00:05:37,760 But if this is true, then you did send me a jigsaw with insufficient number of pieces. 190 00:05:37,760 --> 00:05:42,160 David, I'm missing a couple of corners of the jigsaw that we were working on. 191 00:05:42,160 --> 00:05:43,160 Oh, which one was that? 192 00:05:43,160 --> 00:05:44,160 Oh, the Disney one? 193 00:05:44,160 --> 00:05:45,160 Disney one. 194 00:05:45,160 --> 00:05:46,160 Oh goodness. 195 00:05:46,160 --> 00:05:47,160 Yeah. 196 00:05:47,160 --> 00:05:48,160 Okay. 197 00:05:48,160 --> 00:05:49,160 I think that- 198 00:05:49,160 --> 00:05:50,160 Kiva, don't even go there. 199 00:05:50,160 --> 00:05:51,160 All right. 200 00:05:51,160 --> 00:05:52,160 Um. 201 00:05:52,160 --> 00:05:53,600 So you've lost the dogs then? 202 00:05:53,600 --> 00:05:54,600 Yeah. 203 00:05:54,600 --> 00:05:56,880 Are you in the market for two lovely guys? 204 00:05:56,880 --> 00:05:59,000 That's too personal. 205 00:05:59,000 --> 00:06:00,720 This is our date night. 206 00:06:00,720 --> 00:06:01,720 You're ruining- 207 00:06:01,720 --> 00:06:03,720 It can always be improved, I think. 208 00:06:03,720 --> 00:06:04,720 Okay. 209 00:06:04,720 --> 00:06:05,720 I'm going to hang up now. 210 00:06:05,720 --> 00:06:06,720 This is- 211 00:06:06,720 --> 00:06:10,760 So you don't want your refund and you don't want me, Steven and Tim, again, lovely guys, 212 00:06:10,760 --> 00:06:12,400 because we can't give you the dogs anymore. 213 00:06:12,400 --> 00:06:13,400 We're fine on men. 214 00:06:13,400 --> 00:06:15,480 Thank you, Steven and Tim. 215 00:06:15,480 --> 00:06:16,480 Good luck with your- 216 00:06:16,480 --> 00:06:19,480 Have a nice day and night, guys. 217 00:06:19,480 --> 00:06:20,480 Not our date night. 218 00:06:20,480 --> 00:06:22,480 Oh, why are you doing a jigsaw together? 219 00:06:22,480 --> 00:06:24,280 Because we work in a jigsaw factory. 220 00:06:24,280 --> 00:06:26,280 Hey, you got to know how to do jigsaws. 221 00:06:26,280 --> 00:06:27,280 Yeah. 222 00:06:27,280 --> 00:06:29,920 No, to be fair, all our jigsaws have no pictures. 223 00:06:29,920 --> 00:06:34,840 They're all gray because we can't put pictures on them yet because we can't get a picture 224 00:06:34,840 --> 00:06:35,840 to work. 225 00:06:35,840 --> 00:06:36,840 We don't have the licensing for Disney. 226 00:06:36,840 --> 00:06:37,840 Get Tim over here. 227 00:06:37,840 --> 00:06:38,840 Tim? 228 00:06:38,840 --> 00:06:39,840 Yeah, I'm on speaker. 229 00:06:39,840 --> 00:06:40,840 I can hear you. 230 00:06:40,840 --> 00:06:41,840 You don't need me to be any closer to you. 231 00:06:41,840 --> 00:06:42,840 Okay. 232 00:06:42,840 --> 00:06:46,760 How do you know what Disney jigsaws are if they're all gray? 233 00:06:46,760 --> 00:06:50,600 Every time we play us a piece, a song from Beauty and the Beast plays. 234 00:06:50,600 --> 00:06:51,600 Okay. 235 00:06:51,600 --> 00:06:55,240 It's a different song every time. 236 00:06:55,240 --> 00:06:56,240 Is that all licensed? 237 00:06:56,240 --> 00:06:58,720 Oh yeah, we're horribly in debt. 238 00:06:58,720 --> 00:07:14,480 Have a nice day and night, guys.