Hello, is this the Ravensburg support line?
I'm sorry, the what?
The Ravensburg support line.
I'm having problems with my jigsaw.
Oh yes, of course.
Yes.
I was just worried that you had said the Ravensworth, which is a different company, a different
thing.
I know I made that mistake before.
Oh, I'm sorry.
They have very-
I mean, maybe I didn't make the mistake.
I think someone redirected me wrong.
Well, that is entirely possible.
Sometimes we fire a lot of people.
But what is the issue?
You know what?
Actually, I want to go back and say that they are horrible.
Their customer service is horrible and I'm sorry you had to deal with that.
I can be nice to you.
I mean, that's up to you.
It is up to me.
And it's up to you, I guess.
This is a two-way relationship here.
But what is your problem with your current jigsaw?
Well, I have two problems.
Number one, it is too difficult.
Okay.
That is a common problem.
What is the ages on it currently, does it say?
It says 5 to 12.
5 to 12.
I'm outside of that range.
That might be difficult.
You're outside of that range.
I won't ask any further.
I think that's all the information I need.
And how many pieces is it?
There are the right number of pieces, but I have eight corner pieces and I'm struggling
with this.
Okay.
And it's- do you have the title of it or the picture of it?
Yes, it is two dogs hugging.
Two dogs hugging?
Yeah.
That's a classic favorite.
It's doing well.
It's very adorable.
It is very nice.
I'm not saying it for you.
It's probably just a pile of shampes right now.
Yeah.
I mean, I have to cover it.
The cover is great.
Yeah.
Piva, have you told them that the dog's faces are definitely missing?
I can't find any nose or any puppy dog eyes.
I haven't gotten around to that yet.
So the dog's faces are also missing.
We've looked at all the pieces.
So you said you have all the pieces.
Well, we have the right number of pieces.
You have the right number of pieces.
But we have eight corners and no adorable dog faces.
There should be at least two.
Okay, so I think what has happened is that you have been sold a faulty jigsaw puzzle.
I think you might have two different jigsaw puzzles.
Okay.
Now what I'm willing to do for you is I can send you two dogs to make up for it.
Hold on.
Let me just run this past me.
Like dog dogs?
Yeah, what are they?
They're offering two dogs to replace the puzzle.
That's a good question.
Is it the same dogs as on the puzzle?
It is the same dogs as on the puzzle.
Will they hug?
Oh.
We're trying to teach them at the minute upon the threat of death.
He's being cagey about the hugging.
It's not cagey.
I actively said no.
We're trying.
Ask him how well the dogs are being treated, Heavah.
Well, he said he's threatening them.
Why won't you hug?
Why won't you just hug?
Do you think they're trying to fob some dogs off on us that they don't want?
You know, I hadn't considered that.
These dogs, do you want them?
Will you miss them when they're gone?
No, no.
We would actually be grateful.
So what has happened here is the jigsaws are all real pictures.
We got one set of dogs to, uh, to hug, but we cannot create any more jigsaws because
we lost the original picture.
Now we are desperately trying to recreate it or else Ravensworth will take us for all
we're worth.
But if the dogs don't work out, they will just be put down.
Okay.
So he's being very personal about a lot of information I didn't need to know.
Um, should I just ask for a refund?
I want to know what breed the dogs are.
I feel committed to the dogs.
Okay, sorry.
What breed are the dogs?
What picture do you have?
Well, I guess it's the original dog.
Hold on.
What dogs do you have?
This makes me think you're lying.
They're all the original, like the original Dobermans you have on the...
They're Dobermans.
Uh, we bought way too many of them.
Or they're Beagles.
That's interesting.
We have Beagles on our cover.
Oh, you might actually need to go to Ravensworth now.
I'm thinking about, they did try and get, they have a very successful dog hugging line.
Uh, they stole it from us because we were only able to print one jigsaw.
Okay.
So, sorry, one second.
I'm multi-tied.
Yes.
Yeah.
Sorry.
Tim, get ready to kill them if they don't.
He's saying that they're Dobermans, but we don't have their faces.
So maybe they're Beagles with the face of Dobermans.
You know, I hadn't considered, do we have any dog faces?
We don't have any jigsaw pieces for dog faces.
So we have no way of knowing.
It ends at the ears and the jawline.
Maybe they have Doberman faces.
Sorry, I can hear your friend.
Uh, yeah.
You know what?
I'll just put you on speakerphone.
This might be easier.
I'm just going to put it, I'm just going to turn speakerphone on.
Uh, hello there friend.
Hi, no, my name's Neve.
Hi.
Hi, Neve.
Did not ask.
What's your name?
I didn't ask him.
Steven.
Okay.
Steven, what about the Dobermans?
The Dobermans?
Do they have Beagles faces?
No, they're just straight up Dobermans.
Long ears though.
Unusual for Dobermans.
They're a crossbreed.
Nope, they're straight up Dobermans.
We stretch the ears because the originals, the originals were crossbreeds, but we got
a load of real pedigree Dobermans.
We stretch the ears and now they won't hug for some reason.
I don't know how I feel about pedigree breeding, but I feel like they've corrupted the bloodline
of those dogs.
That's what I'm saying.
The ones we have are pedigree.
Who left the door open?
Oh my God.
I'm never going to.
Oh, Christ.
Did they hug before they did it?
No.
Kill them.
Kill them all.
Okay.
I've lost track of what your proposed solution is, but I would just like my 499 refunded.
Oh, we can't afford that, sir.
All right.
Well, can you send me a new jigsaw?
We have one jigsaw.
You have it.
We're desperately trying to get another photo to recreate more.
Where are those other corners from though?
Those bastards at Ravensworth.
I think Ravensworth put some jigsaws into our jigs, into our one and only jigsaw to
finish us off.
Okay.
But if this is true, then you did send me a jigsaw with insufficient number of pieces.
David, I'm missing a couple of corners of the jigsaw that we were working on.
Oh, which one was that?
Oh, the Disney one?
Disney one.
Oh goodness.
Yeah.
Okay.
I think that-
Kiva, don't even go there.
All right.
Um.
So you've lost the dogs then?
Yeah.
Are you in the market for two lovely guys?
That's too personal.
This is our date night.
You're ruining-
It can always be improved, I think.
Okay.
I'm going to hang up now.
This is-
So you don't want your refund and you don't want me, Steven and Tim, again, lovely guys,
because we can't give you the dogs anymore.
We're fine on men.
Thank you, Steven and Tim.
Good luck with your-
Have a nice day and night, guys.
Not our date night.
Oh, why are you doing a jigsaw together?
Because we work in a jigsaw factory.
Hey, you got to know how to do jigsaws.
Yeah.
No, to be fair, all our jigsaws have no pictures.
They're all gray because we can't put pictures on them yet because we can't get a picture
to work.
We don't have the licensing for Disney.
Get Tim over here.
Tim?
Yeah, I'm on speaker.
I can hear you.
You don't need me to be any closer to you.
Okay.
How do you know what Disney jigsaws are if they're all gray?
Every time we play us a piece, a song from Beauty and the Beast plays.
Okay.
It's a different song every time.
Is that all licensed?
Oh yeah, we're horribly in debt.
Have a nice day and night, guys.