WEBVTT

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Welcome to the deep dive. Today, we're tackling

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something, well, a lot of educators probably

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find frustrating. Why is getting technology to

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really work in schools so hard, even with all

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the money spent? Yeah, it's a common headache,

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isn't it? Lots of investment, but the results.

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Sometimes messy. Exactly. And you hear so much

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conflicting advice. So we've been looking at

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research from several K -12 schools trying to

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make this tech -rich thing actually happen. And

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what we found isn't some magic bullet. But a

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really solid research -backed way to think about

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it, it focuses on how people actually use the

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tech. OK, so what's the mission here? Well, our

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mission for this deep dive is really to unpack

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this concept called technology acceptance. We're

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using a framework, it sounds technical, but it's

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useful, called the Unified Theory of Acceptance

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and Use of Technology, Utah for short. Utah,

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got it. Yeah. And basically, it's a model built

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on lots of research. It helps pinpoint the key

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things that make people actually adopt and use

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new technology. about using evidence, right?

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So not just guesswork. Not just guesswork. And

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we'll see how real schools use this Utah idea

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alongside something called educational design

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research to tackle some very specific, very real

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problems. OK, educational design research. Let's

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quickly touch on that. The sources suggest it's

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like a cycle. Right, not a one -off plan. Exactly.

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It's iterative. You identify a problem in the

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school. You try out a solution, maybe informed

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by research like Utah. You see how it works in

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the real classroom. And then you tweak it. Yeah,

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you adjust based on what actually happens. It's

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ongoing. OK, so let's get into an example. There's

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a principal. Jerry. Yes, Jerry. He was hearing

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constant complaints from teachers about tech

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problems that just weren't getting solved. He

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called it endless griping. I can picture that.

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Right. So their first attempt was a basic help

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desk system. You know, log a ticket, someone

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fixes it. Standard stuff. Standard stuff. But

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Jerry and his tech committee realized, you know,

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just fixing broken things wasn't really the issue.

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Ah, OK. What was it then? It was deeper. They

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needed to figure out what the technology should

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be doing for teaching and learning, not just

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is it working, but is it useful? Is it easy enough

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to actually help? That's a big shift. From fixing

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to in - enabling. Exactly. That shift seems crucial.

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It's not just about the tech itself, but how

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it's perceived and used. So Jerry gets his committee

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to dig into this. Not just the symptoms, the

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griping, but the root cause, the purpose. And

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this leads them to create a more formal technology

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planning cycle. But it wasn't just, you know,

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more bureaucracy. It had a pretty interesting,

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maybe slightly controversial part to it. What

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was that? Well, the new guidelines actually said

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that any complaints, any issues raised, had to

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be discussed in terms of effort expectancy and

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performance expectancy. So using the Utah language,

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how easy is it? How useful is it? Precisely.

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The leadership was apparently quite firm. Our

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computers must work for students and teachers.

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It was a very practical way to embed that Utah

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thinking right into their process. OK, so how

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did this play out? Did they test it? Oh, yeah.

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Almost immediately, teachers found that students

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couldn't get into the online gradebook, the SIS,

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from the new laptops they'd been given. Turned

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out, the tech coordinator, being cautious about

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security, had basically locked down access at

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the school level. His solution, he suggested

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students could maybe use the teacher's laptop

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or just check grades when they got home. Which

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kind of defeats the purpose of having easy access

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at school, right? Exactly. The principal actually

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stepped in, sent a memo pointing out that this

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workaround made things harder for students, that's

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low effort expectancy, and made the online system

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less useful right when they needed it, that's

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low performance expectancy. So the principal

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used the framework's terms. Yep. Directly. And

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instructed the coordinator to fix the network

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settings. It really showed how usability for

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the end users, the students in this case, had

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to be paramount. We see another angle on this

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with Donna, right? A teacher of younger kids.

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Yeah, a less formal situation, but just as telling.

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Her students, like first graders, had always

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used super simple logins. Easy passwords. Makes

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sense for little kids. Totally. But then a new

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server came in, and suddenly, the requirement

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was for these complex, like, 20 -character passwords.

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20 characters for six -year -olds? Wow. I struggle

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with mine sometimes. Right. Donna immediately

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saw this was a huge barrier. It completely torpedoed

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the effort expectancy for her students trying

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to use the computers independently. So what did

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she do? Well, she flagged it. Initially, her

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principal was a bit hesitant. You know, didn't

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want to step on the tech department's toes. Understandable,

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maybe. Yeah, but Donna kept at it. She explained

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this whole idea of technology acceptance, focusing

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on the ease of use part. She even got the principal

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to come down and watch the kids trying and failing

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to log in. Ah, seeing is believing. Pretty much.

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Seeing the kids' frustration really changed the

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principal's mind. They called a meeting focused

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specifically on how these passwords were an obstacle

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to the educational use of the computers. So again,

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it's applying that ease of use lens. Exactly.

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So the pattern here, the takeaway from Jerry

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and Donna, is the cycle. Spot a problem, analyze

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it using these Utah ideas, especially effort

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expectancy. How easy is it? Try something, see

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what happens with real users, and then refine

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it. Keep tweaking until it works. It's practical.

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Not just theory. Very practical. Okay, so moving

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on. The research also talks about something called

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reflexive curriculum design. Reflexive? Like

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looking back at itself? Sort of, yeah. Think

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of it like a mirror. It's not just about bolting

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technology onto existing lessons. It's about

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how the technology itself might make us rethink

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how we teach, how students engage with information.

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It influences the teaching and the teaching influences

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how we use the tech. Okay, two -way street. Exactly.

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We see this with Linda, a curriculum coordinator.

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They had new standards coming in and she wanted

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technology to be, well, essential, not just an

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add -on. How did she approach that? Her goal

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was specifically to increase the performance

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expectancy of the tech, make teachers really

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see its value for meeting those new standards.

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She encouraged teachers to design lessons where

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maybe a specific piece of tech they hadn't used

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much became the key tool for teaching a particular

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concept. Interesting. So finding the right tool

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for the job. intentionally. Yes. And Scott's

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project is another good example. He needed to

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create an online course because students couldn't

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fit the regular class into their schedules. Logistical

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problem driving innovation. Right. And what's

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cool is how different teachers approach this.

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They started with their learning goals, but then

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they were flexible. They adapted the actual tasks

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to make the best use of the tech they had. Like

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what? Well, one middle school math teacher, for

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instance, found that using Excel just worked

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better for her and her students for a certain

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type of data analysis, even though, you know,

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Google Apps were available, she felt more confident

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it was easier for her. So prioritizing ease of

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use and effectiveness for that specific task?

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Exactly. And Scott, developing his online course,

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he experimented. Tried discussion boards, then

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blogs, then wikis, figuring out which tool actually

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fostered the kind of student interaction he was

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aiming for. So it wasn't just picking one tool

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and saying this is it. It was iterative again.

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Very much so. A lot of trial and error that reflects

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a process, seeing what the tech could do, adjusting

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the tasks, seeing how students responded, and

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feedback was key. How do they manage feedback?

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Linda actually set up a protocol, a process,

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for teachers to document why a particular technology

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was essential for their lesson. This wasn't just

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for evaluation, it helped share effective practices

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across different schools. Smart. building a shared

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knowledge base. And it had a side benefit for

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the tech coordinator, too. Oh, yeah. All this

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feedback gave them really clear direction on

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what kind of support teachers actually needed,

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maybe what upgrades were necessary, or even what

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new tools to purchase. It helped bridge that

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gap between the curriculum side and the technology

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infrastructure side. They started speaking the

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same language, sort of. That communication piece

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seems huge. OK, let's shift gears slightly. Curriculum

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repositories, what are these? OK, so imagine

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basically an online library, but specifically

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for teachers within a district or school group,

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a place to share lesson plans, activities, resources,

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things they've created or found. Like a shared

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drive, but more organized for teaching materials.

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Yeah. And often with the idea of open educational

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resources so things can be adapted and reused.

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We have an example from Pam, a sixth grade teacher.

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Pam's experience. So her school system started

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one. Initially, they tried to be quite formal,

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you know, asking teachers to categorize the resources

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they uploaded using those UTAT terms like tag

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this as high performance expectancy or easy effort

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expectancy. Pam noticed it got kind of clunky.

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Teachers didn't really stick with the formal

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tagging. Instead, it just evolved more organically.

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People started posting things they found useful,

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sharing links, uploading files they'd used in

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class. More natural. Yeah. Less like homework.

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Exactly. And the collaborative part really took

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off. Pam talked about seeing colleagues post

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maybe a basic idea, and then others would jump

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in with comments, suggest tweaks, upload modified

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versions. You'd end up with several iterations

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of an activity refined by different people. That

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sounds really powerful, like collective intelligence

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building. It really was. And this is where the

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third UTAT factor, social influences, became

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really apparent. Ah, right. What your peers are

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doing. Precisely. The repository became the place

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everyone went to find stuff, especially during

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curriculum planning meetings. And importantly,

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this wasn't top down. It wasn't the administration

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forcing it. Pam called it a grassroots kind of

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thing. Teachers driving it themselves because

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they found it useful. Absolutely. Pam even took

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it upon herself to create a little guide for

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new teachers joining the school, showing them

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how to use the repository. That really signals

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ownership, doesn't it? Definitely. Shows they

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value it. Did it affect Pam personally? Yeah.

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Interestingly, she said that getting involved

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with the repository actually made her feel...

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much more comfortable with the school's main

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learning management system, the LMS. How so?

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Because she was constantly finding great resources

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in the repository, things she could easily pull

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into her online assignments or class pages. It

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made the whole prospect of online teaching feel

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less daunting. It lowered the barrier, reduced

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the effort. Exactly. It improved her effort expectancy

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regarding the LMS. What might have seemed like

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a lot of work before finding materials, building

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online activities, suddenly became much simpler.

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Just a couple of clicks, as she put it, because

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the repository was feeding into it. So the repository

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hit multiple points. Easier effort, better performance

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because the materials were good, and strong social

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influence. A trifecta, really. It became this

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really valuable ecosystem for them. OK, so pulling

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these threads together, it really seems like

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thinking about technology acceptance. ease of

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use, usefulness, social factors, gives schools

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a practical tool, a planning heuristic, as the

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research calls it. Yeah, a useful shortcut for

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thinking, basically. It helps you zero in on

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what might be going wrong and how you might design

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interventions that actually stick. We saw that

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with Jerry and Donna, didn't we? focusing on

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ease of use, the effort involved, led them to

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push for changes that made the tech systems genuinely

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more usable? Absolutely. And Jerry noted something

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important. Having that shared language, those

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clear targets, easy to use, useful for learning,

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actually gave everyone, including leaders, more

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confidence in making tech decisions. Even if

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the leaders weren't tech gurus themselves. Right.

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They felt they could ask better questions. Okay,

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but how does this impact effort expectancy for

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our teachers? How does it boost performance expectancy

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for student learning? It empowers them. But it's

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not always simple, is it? The sources point out

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some complexities. Definitely not black and white.

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For instance, people within the same school might

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understand acceptance differently. Remember Donna,

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the complex passwords weren't hard for her, but

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she knew they were impossible for her first graders.

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Right. Context matters. What's easy for one person

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or one task isn't universal. Exactly. And perceptions

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of ease and usefulness can change depending on

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whether you're talking about, say, using email

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versus using a complex simulation for a science

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class. And social influences can pull in different

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directions too, right? For sure. You might have

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your colleagues in your department who are really

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into a new tool, but maybe the broader school

00:12:32.389 --> 00:12:35.610
culture is a bit resistant. Or personal friends

00:12:35.610 --> 00:12:37.570
might recommend something your professional network

00:12:37.570 --> 00:12:40.470
hasn't adopted. Plus, that potential disconnect

00:12:40.470 --> 00:12:43.580
between how teachers see effort and how the IT

00:12:43.580 --> 00:12:46.100
team sees it. That's a classic tension in many

00:12:46.100 --> 00:12:49.240
places, isn't it? What seems like a minor inconvenience

00:12:49.240 --> 00:12:52.080
to IT might be a major workflow disruption for

00:12:52.080 --> 00:12:54.500
a teacher. So how do we navigate that? There

00:12:54.500 --> 00:12:57.299
was an idea about conceptual artifacts. Yeah,

00:12:57.320 --> 00:12:59.720
this comes from Beriter. The idea is basically

00:12:59.720 --> 00:13:02.879
to make concepts like effort expectancy and performance

00:13:02.879 --> 00:13:06.799
expectancy more concrete. Define them by observable

00:13:06.799 --> 00:13:09.259
actions. What does it look like when a technology

00:13:09.259 --> 00:13:12.019
is easy to use in this context? What are students

00:13:12.019 --> 00:13:14.799
or teachers doing when it's useful? So you can

00:13:14.799 --> 00:13:17.379
actually measure or observe if things are improving.

00:13:17.860 --> 00:13:20.919
Precisely. It moves it away from just vague feelings

00:13:20.919 --> 00:13:23.580
towards something more tangible you can assess.

00:13:24.019 --> 00:13:26.120
Interestingly, the study mentioned that some

00:13:26.120 --> 00:13:28.879
of the standard UTAC factors, like age or gender,

00:13:29.639 --> 00:13:31.419
weren't strong predictors here. That's right.

00:13:31.679 --> 00:13:33.820
In these specific school settings, things like

00:13:33.820 --> 00:13:36.100
the teacher's age, their previous experience,

00:13:36.480 --> 00:13:39.039
or whether using the tech was mandatory, didn't

00:13:39.039 --> 00:13:41.460
seem to explain that much about who adopted it

00:13:41.460 --> 00:13:43.940
and how. But something else did seem important.

00:13:44.440 --> 00:13:47.740
Autonomy. Yes. Autonomy emerged as potentially

00:13:47.740 --> 00:13:50.100
really significant in the educational context.

00:13:50.279 --> 00:13:52.279
Remember Linda, the curriculum coordinator? Mm

00:13:52.279 --> 00:13:54.580
-hmm. Making tech essential. Her goal wasn't

00:13:54.580 --> 00:13:57.200
just usage, it was deeper. She wanted teachers

00:13:57.200 --> 00:13:59.539
to understand when technology was the best choice,

00:13:59.840 --> 00:14:02.120
and crucially, to feel they had the skills, the

00:14:02.120 --> 00:14:04.360
confidence, and the freedom to use it effectively.

00:14:04.659 --> 00:14:08.600
So autonomy here means what? Having a say. It's

00:14:08.600 --> 00:14:11.139
a mix of things. A sense of agency, like, I can

00:14:11.139 --> 00:14:13.870
make choices about this. Awareness and understanding,

00:14:14.149 --> 00:14:16.769
I get why this is useful or not. Capacity, I

00:14:16.769 --> 00:14:19.129
have the skills. And authority, I am allowed

00:14:19.129 --> 00:14:21.470
to make this decision for my classroom. And we

00:14:21.470 --> 00:14:24.450
saw glimmers of that. Teachers pushing back on

00:14:24.450 --> 00:14:27.730
the SIS access. Teachers actively shaping curriculum

00:14:27.730 --> 00:14:31.090
with tech tools they chose. Exactly. The research

00:14:31.090 --> 00:14:33.549
suggests teachers might actually need more autonomy

00:14:33.549 --> 00:14:35.809
regarding classroom technology than maybe tech

00:14:35.809 --> 00:14:38.029
users in a corporate office setting, for example.

00:14:38.470 --> 00:14:40.769
Their work is complex and context dependent.

00:14:40.909 --> 00:14:43.159
That makes sense. And the final piece that seemed

00:14:43.159 --> 00:14:45.539
to weave through all the examples was leadership.

00:14:45.799 --> 00:14:48.620
Huge. Absolutely crucial. Think about Jerry's

00:14:48.620 --> 00:14:51.080
and Donna's principals. They weren't necessarily

00:14:51.080 --> 00:14:53.700
tech experts, but they listened, they observed

00:14:53.700 --> 00:14:56.320
the impact on ease of use and usefulness, and

00:14:56.320 --> 00:14:58.620
they made decisions based on those technology

00:14:58.620 --> 00:15:01.360
acceptance principles. They facilitated the process.

00:15:01.419 --> 00:15:04.139
They did. And their engagement seemed to directly

00:15:04.139 --> 00:15:06.259
influence things like how much the curriculum

00:15:06.259 --> 00:15:09.200
repository was used. If the principal was involved

00:15:09.200 --> 00:15:11.299
and supportive, teachers were more likely to...

00:15:11.019 --> 00:15:14.320
to participate. So leadership acts as a key facilitating

00:15:14.320 --> 00:15:17.120
condition, another Utahier idea. Okay, so wrapping

00:15:17.120 --> 00:15:20.889
this up. It feels like the big takeaway is that

00:15:20.889 --> 00:15:23.309
using this educational design research approach

00:15:23.309 --> 00:15:26.830
guided by these core ideas from technology acceptance,

00:15:26.990 --> 00:15:29.649
especially making tech easy and making it obviously

00:15:29.649 --> 00:15:32.289
useful, is a really practical path forward for

00:15:32.289 --> 00:15:35.070
schools. I think so. It gives the structure a

00:15:35.070 --> 00:15:38.029
way to focus efforts rather than just, you know,

00:15:38.149 --> 00:15:40.490
buying more devices or trying the latest shiny

00:15:40.490 --> 00:15:43.429
thing. It really emphasizes understanding the

00:15:43.429 --> 00:15:46.070
people using the tech, the teachers, the students,

00:15:46.409 --> 00:15:48.690
and being willing to adjust based on their actual

00:15:48.690 --> 00:15:51.190
experience. It's iterative. Constantly learning

00:15:51.190 --> 00:15:54.149
and refining, that seems to be the key. So a

00:15:54.149 --> 00:15:56.470
final thought for you listening. Think about

00:15:56.470 --> 00:15:59.269
your own school or district. What's that balance

00:15:59.269 --> 00:16:02.870
like between support, teacher autonomy, and leadership

00:16:02.870 --> 00:16:05.389
when it comes to technology? Is it working? And

00:16:05.389 --> 00:16:08.090
maybe pick one small tech challenge you've noticed.

00:16:08.299 --> 00:16:10.120
Could you try looking at it through this lens?

00:16:10.580 --> 00:16:12.600
Is the root of the problem really about the effort

00:16:12.600 --> 00:16:14.799
involved, or is it more about people not seeing

00:16:14.799 --> 00:16:17.340
the value, the performance benefit? Just asking

00:16:17.340 --> 00:16:19.059
that question might start to unpack it.
