WEBVTT

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Welcome to Milestone Moments, the show where

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we explore the journeys that lead to success.

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I'm Sheila Slick, your host and founder of Five

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Milestones. In every episode, we will bring you

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insights from the minds of entrepreneurs, leaders

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and experts who will share not just their expertise,

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but the milestone moments that have reshaped

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their journeys and led to significant achievements.

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So if you're looking for motivation, you're in

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the right place. Subscribe now and discover the

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milestones that mark the path to success. Welcome

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to another episode of Milestone Moments in Business

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and Leadership. I'm your host, Sheila Slick.

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And today, my special guest is Tanya Lehman,

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founder of JoyLab. Tanya is an inspiring speaker,

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a motivational teacher, a lively storyteller,

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and she's from sunny San Diego, California. With

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her vibrant enthusiasm, she captivates audiences

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with insightful discussions on communication

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mastery, effective goal setting, fostering courage,

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and unlocking creativity. Whether she's in a

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community, in a cozy community setting, or in

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a bustling corporate environment, Tanya brings

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energy and inspiration, driving positive change

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wherever she goes. Welcome to the show, Tanya.

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Thank you so much, Sheila. Tell me about what

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got you to do what you do today. Ah, so I'm a

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speaker and coach that helps introverts, quiet

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people who are tired of not being heard, to gain

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the skills and confidence to speak up for personal

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growth and professional impact. So I'll bring

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my introvert talks to corporations. I can work

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one -on -one. I have coaching. I have video courses.

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And I have a fun online speaking games club,

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which is good for helping introverts to learn

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to speak up without the pressure to perform.

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So are you an introvert? I know you're not an

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introvert now. I am still an introvert, Sheila.

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But I have learned over time that I just can't,

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I can't hide. I can't walk into a room and look

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for the door to leave right away, which is maybe

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what I feel like doing. And I do need to be able

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to communicate my... my what I need and what

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I want and sometimes I have good ideas that I

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want to share and so a long time ago my husband

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took a new job and I went with him to the work

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party it was at the manager's house and We walked

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in and my husband's known as the new guy. And

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so he's immediately engulfed in conversations.

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And I get my plate of food and my Diet Coke and

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my smile on my face. And Sheila, no one talks

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to me. So I go over to a group of people who

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are talking and I am completely ignored. So can

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you guess what I do? I go to the bathroom. And

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I stayed there. I'm in the guest bathroom of

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the manager's house, and I'm like trying to kill

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time because I don't want to go back out to that

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uncomfortable place. So I'm wiping down the bathroom

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counter. I'm reading every ingredient in the

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hand lotion bottle. And then finally, when I

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have to leave, I have to go out of the guest

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bathroom, and I see somebody. And she's new to

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the party. And she's just like me, completely

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ignored. And so I go over to her and we clean

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together like we're on a lifeboat together. And,

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you know, I actually enjoyed having a conversation

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with her the rest of that night. But just because

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I'm quiet doesn't mean I have nothing to say.

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And just because I'm quiet doesn't mean that

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I should be ignored. And I knew then. After that,

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I can't live that way. So even though I am still

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an introvert and would rather listen to you talk

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than be the talker, I knew that I had to learn

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some skills and train myself to be able to speak

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up when it's important. And so now I bring those

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skills to my clients and my audience when I get

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to speak. So by sharing that story, you even

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brought down my guard, right? Now I feel I'm

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in a safe space because you've experienced firsthand,

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you know, that weird feeling when you walk in

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to a party or an event and you just know no one

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and you get those butterflies. You just want

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to run the opposite way. And I wonder if everyone

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at one point has felt that. I know I have. I

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bet you're right, Sheila. I bet everybody has

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at one point. I know, though, that extroverts

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walk into a party where they know no one and

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they see opportunity. And that's just a different,

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it's not bad. It's not good. It's just different,

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a different way of looking at the world. Well,

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now I'm feeling I'm a bit of both. I have my

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introverted side where I love to just focus.

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on my own work and have that silence. It gives

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me that time to think and not have to speak.

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But I also like to step out of my comfort zone.

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And when I created this actual podcast, Tanya,

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I thought, well, I'm enjoying conversations and

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other people's podcasts. Why don't I start mine

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and have that opportunity to invite others to

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join me? And those first audios, it was like,

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gosh. Well, even now, I'm probably still nitpicking

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them every time that I'm hearing them. And I

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still play them when, you know, they go live.

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And it's something that you have to process and

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overcome and practice. What are some of the techniques

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that you use with the introverts? We're all going

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to be expected to spontaneously answer unexpected

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questions. I have a speaking games club. It's

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online. It's weekly. And we play games. And I

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was wondering if you would like to play one of

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my speaking games that demonstrates that ability

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to spontaneously speak up. Are your games all

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in? And I'm prepared. Hold on. Let me take a

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breath. Ready? There we go. This game is called

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I Have a Gift for You. So I'm going to give you

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a pretend gift. And you're going to take it and

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open it. But I don't know what it is. But you

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open it and you tell me what it is and say, thank

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you. I always wanted a whatever it is. And then

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I have to say, oh, Sheila, I know you wanted

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a whatever it is. Because and I have to quickly

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come up with a reason. OK, so, for instance,

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if I gave you a package, here's a gift and you

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open it up and say, oh, Tanya, thank you so much

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for the real live turtle. Then I have to think

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quickly. Well, I know you wanted a real live

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turtle because your pet snake wasn't feeling

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well or something like that. So the whole goal

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is to spontaneously come up with a reason and

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spontaneously coming up with a gift. So are you

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ready? Let's try and see. So, oh, Sheila, I have

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a gift for you. Thank you, Tanya. Oh, my God,

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Tanya. It's a million dollars. Hila, I knew you

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wanted a million dollars because you wanted to

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buy that Pacific Island for all for yourself

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with the house and the swimming pool all to yourself.

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Okay, now your turn. Hi, Tanya. Nice to meet

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you. Here's your kit. Oh, thank you. It's ruby

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red slippers. From the Wizard of Oz. Thank you.

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Oh, well, you're welcome. So I have to answer.

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Now I forgot. Gosh. So tell me, why did you give

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me that gift? Why did I give you that gift? Oh,

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no, I have to respond why I gave you that gift.

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Yes, you didn't know what you gave me. I just

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told you, store these ruby red slippers from

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the Wizard of Oz. Now you say why. So that you

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can follow the brick road. Isn't that where all

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your dreams come true when you reach the end?

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Yes, exactly. So that's the I Have a Gift for

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You game. I do it in my Speaking Games Club.

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And the whole point is to spontaneously answer

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and gracefully deal with uncertainty. I had no

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idea that you were going to give me a million.

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I was going to give you a million dollars. And

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then. With that uncertainty, I had to come up

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with an explanation. And it just had to be something

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fun. So in your work, do you work with youth,

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adult, in workplace settings, you said? I have

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worked with middle schoolers and high schoolers,

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but not as much. It's not that, it's just the

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market isn't there. The schools aren't bringing,

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they don't see the need. So it's more individuals

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who at work, they see somebody else being promoted.

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At work, they're sitting at a meeting and they

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have an idea, but instead of saying it, they're

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composing the email in their mind that they're

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going to send after the meeting when actually

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contributing in the moment. And it would be so

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much more powerful. So I work with those types

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of individuals. And then also, I'm really trying

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to get leaders. To recognize the untapped potential,

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introverts tend to get their work done. They

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go in their cubicle, their office, their Zoom

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home office, and they produce and they get their

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work done. But there's untapped potential. There's

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so much more that they can give and they just

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may not feel like. They can say anything. And

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the loudest voice in the room usually gets the

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attention. So speaking of leaders, many leaders

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struggle with creating that psychological safety

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where perhaps they feel that the louder team

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member is the one that gets heard. What would

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be one key piece of advice or one tip so that

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they can perhaps speak out? Have you ever been

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in a meeting where someone says something and

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it says, any questions? No. Okay. And then they

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go on and they say something else. Any questions?

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No. Okay. All right. Stop. That is not a good

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way to get feedback. Instead, you know, present

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your idea and then pause. Let there be space.

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And then if one person is contributing a lot.

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great. They're giving a lot of good information.

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Thank you for that. Let's hear from somebody

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else. And then don't rush it because introverts

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have to be, you have to get into a routine where

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you feel that you can be heard, that you can

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speak up. If you are always, okay, let's move

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on. When you're just about to say something,

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if the leader is always, okay, let's move on

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without giving the quieter people a chance. then

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they're never going to be able to speak up. They're

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never going to contribute. So giving space and

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acknowledging and making it safe for somebody

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who's more quiet to contribute. You have something.

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So when I hear the word safe, I would say one

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of the times. that you feel that it may not be

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safe, is when you perhaps don't agree. You disagree.

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Yes. So my opinion, and I want to hear yours,

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would be you first acknowledge that you understood

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that person's point of view. And then you have

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to show yours, right? So that you too can participate

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and your voice can be heard. Do you have a specific...

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technique or one sentence that can stick in our

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minds so that next time we want to raise our

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hands to actually speak how we feel or share

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our perspective without you know feeling like

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you're knocking what they're saying or perhaps

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it's your boss how do you handle that in respect

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to this psychological safety zone that we're

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talking right right so that depends greatly on

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how the boss has handled other points of view

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in the past. So if the boss has always suppressed

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that, or I don't agree, let's move on, you know,

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then. So I work with leaders to be able to listen.

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And sometimes, you know, we have our, we know

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how to do it. We know the right way. And we're

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just going to tell people how to do it. I don't

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want to, but we do need to be able to listen

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to. our teams and so for the quiet people our

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introverts when you're in a meeting and there's

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a discussion and you're not quite agreeing and

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you know but you're trying to think how to say

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and the discussion moves on you can when there's

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a really break when the talkative person takes

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a breath raise your hand, actually physically

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raise your hand so that you're obvious that you

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want to say something. And when they take a breath,

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say, I want to address something that you spoke

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about a little while ago, and then say it. It's

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okay to talk about something that happened earlier

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in the conversation, just because everything

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went on. There was, oh, goodness, a time I was

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in a meeting, and everyone was complaining. about

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something. And in my mind, I'm thinking, you're

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all being whiny babies. You just need to, you

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know, and of course I can't say that. But what

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I said when I had a chance was, you know, this

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is a normal thing and we really should move on.

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And can I say normal? The thing that was giving

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them agony? I... knew as soon as I said normal,

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that I had dismissed and minimized what was bothering

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them and trivialized it. And I just like, the

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conversation went on and what I should have done,

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Sheila, is raise my hand again and said, you

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remember back when I said you were complaining

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about something that was normal, I apologize

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for using that word and for dismissing your concerns.

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I didn't. And instead, I got the big long email

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from the boss. The lesson. Yes, I did learn a

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lesson. And you shared that lesson. So perhaps

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someone will learn from you today and prevent

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that next time they want to raise their hand.

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That'd be her. Well, that makes me feel better.

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I'm sure we all have. That's why I ask, because

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I'd love to learn. So many times you're sitting

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and you want to be nodding, but you want to be

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saying like, no, no, no, no, no. And I think

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that when there's a little bit more apprehension

00:16:34.220 --> 00:16:37.679
in raising that hand as well, it's easy to agree.

00:16:38.259 --> 00:16:41.820
Oh, yes, yes, everything sounds great. I think

00:16:41.820 --> 00:16:46.289
it's harder. When you don't agree or you respectfully

00:16:46.289 --> 00:16:51.570
want to give your perspective or opinion. All

00:16:51.570 --> 00:16:58.230
right. And I'd love for you to share a milestone

00:16:58.230 --> 00:17:00.470
moment. The podcast is called Milestone Moments

00:17:00.470 --> 00:17:03.129
in Business and Leadership. When you witness

00:17:03.129 --> 00:17:07.130
somebody's transition from perhaps being a silent

00:17:07.130 --> 00:17:14.399
person to becoming a powerful contributor. Sarah

00:17:14.399 --> 00:17:18.200
was one of my clients, my coaching clients. And

00:17:18.200 --> 00:17:22.880
Sarah is a real estate agent. And she loves finding

00:17:22.880 --> 00:17:26.359
the perfect dream home for the perfect family,

00:17:26.400 --> 00:17:29.440
the match that fits exactly. That's her passion.

00:17:29.920 --> 00:17:35.279
But she's taking the people to the houses. And

00:17:35.279 --> 00:17:38.460
if they have a question, it's like she's feeling

00:17:38.460 --> 00:17:44.180
like they're criticizing her. If they're questioning

00:17:44.180 --> 00:17:46.740
the size of the yard, maybe I shouldn't have

00:17:46.740 --> 00:17:51.420
shown them this. Maybe instead of just talking

00:17:51.420 --> 00:17:54.960
up her beautiful dream house and trying to sell

00:17:54.960 --> 00:17:58.980
it. Sales were so hard for her. We worked together

00:17:58.980 --> 00:18:04.079
and worked on her inner critic, worked on spontaneously

00:18:04.079 --> 00:18:09.599
answering unexpected questions, worked on observing

00:18:09.599 --> 00:18:13.339
everyone else. in the family because, you know,

00:18:13.359 --> 00:18:15.759
there are dynamics in the family and maybe one

00:18:15.759 --> 00:18:18.720
person is the dominant talker, but we worked

00:18:18.720 --> 00:18:21.980
on giving the quiet person in the relationship,

00:18:22.259 --> 00:18:24.859
in the family looking for the house, an opportunity

00:18:24.859 --> 00:18:31.339
to share what they see. And she just felt so

00:18:31.339 --> 00:18:34.380
much more confident and became so much more successful

00:18:34.380 --> 00:18:40.049
after working on her confidence. Oh, I love that.

00:18:40.109 --> 00:18:44.210
And I love how you share stories, because when

00:18:44.210 --> 00:18:47.690
you storytell and you share a story, you can

00:18:47.690 --> 00:18:50.289
visualize it and connect a little bit more with

00:18:50.289 --> 00:18:54.069
what we're talking about. So kudos to you. Well,

00:18:54.069 --> 00:18:57.930
thanks, Sheila. So where can we play these games

00:18:57.930 --> 00:19:02.009
or where can we find you online? My social media

00:19:02.009 --> 00:19:06.000
is Speak Up With Tanya. And you can find me at

00:19:06.000 --> 00:19:09.460
joylab .biz. My middle name is Joy. And I kind

00:19:09.460 --> 00:19:12.720
of find it's my default. So Joy Lab is my company.

00:19:12.779 --> 00:19:16.299
And I'm on LinkedIn, Tanya Lehman. Well, thank

00:19:16.299 --> 00:19:19.460
you so much for joining me today, Tanya. It's

00:19:19.460 --> 00:19:22.119
been fun, Sheila. Thank you. And thank you all

00:19:22.119 --> 00:19:25.440
for tuning in to another episode of Milestone

00:19:25.440 --> 00:19:28.180
Moments in Business and Leadership. Until next

00:19:28.180 --> 00:19:28.599
time.
