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Welcome to Milestone Moments, the show where

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we explore the journeys that lead to success.

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I'm Sheila Slick, your host and founder of Five

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Milestones. In every episode, we will bring you

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insights from the minds of entrepreneurs, leaders

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and experts who will share not just their expertise,

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but the milestone moments that have reshaped

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their journeys and led to significant achievements.

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So if you're looking for motivation, you're in

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the right place. Subscribe now and discover the

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milestones that mark the path to success. Welcome

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to another episode of Milestone Moments in Business

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and Leadership. I'm Sheila Slick, your host,

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and today I have a very special guest, Kevin

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Eikenberry. Kevin is the Chief Potential Officer

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of the Kevin Eikenberry Group, a leadership and

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learning company based in Indianapolis, Indiana.

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with a team across the United States. He has

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spent over 30 years helping organizations and

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leaders in over 53 countries. Kevin believes

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that his new book, Flexible Leadership, Navigate

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Uncertainty and Lead with Confidence, is his

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best and most important work yet. Welcome to

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the show, Kevin. Sheila, thank you for having

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me. I'm ready to go. I'm sitting down. Well,

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I love your title Chief Potential Officer. It

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is quite distinctive in the leadership development

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space. I'd love to know what led you to this

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career path and how does this unique title reflect

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your core philosophy on leadership? Well, let's

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start with the second part first and go back

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to the beginning. So Chief Potential Officer,

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I don't think it's just distinctive. I've never

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met another one. You know, Sheila, when it's

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your company, you can call yourself whatever

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you want. And I thought calling myself Chief

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Potential Officer was better than calling myself

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janitor, even though I have been known to do

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that too. So in all seriousness, from a marketing

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perspective, I wanted to pick a title that would

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lead people to do exactly what you did, which

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was to ask about it. And if there weren't chief

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learning officers in the world, that's what it

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would have been. But since there are chief learning

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officers and I wouldn't get that distinctiveness

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piece that I will achieve potential officer because

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I, and it does inform, it is informed by my belief

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and what we are about in our business. And that

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is helping people reach their potential. And

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I believe that the potential that we have as

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humans and then therefore that we have as organizations

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is significantly greater than most of us ever

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achieve. And so I believe I'm in, I and we are

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in the business of helping leaders become the

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leaders they were born to be, which means moving

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closer and closer to their potential. So, so

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how did I get into this business? Well, I got

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into this business because, well, the reason

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I'm still in this business after 30 plus years

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is that I'm doing the work I was put on the planet

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to do. I worked in corporate America. I grew

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up on a farm. We had a farm business, a couple

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of businesses related to agriculture. I went

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to college. I went into the workplace. As I went

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into the workplace, I had always believed that

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like you would have a B in business for myself.

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But I worked in a very large organization for

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a number of years, had a great opportunities

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there, learned a lot while I was at Chevron.

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But later in my time there, after starting in

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sales and marketing, I found I found my way into,

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I worked to get into the training and development

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part of the Chevron Corporation. And while I

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was there, I figured out that doing this work

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of helping people learn was something I was good

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at. And that I believe that that's where I needed

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to place myself in a business was to do leadership,

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to do learning and development. And over time

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found that what I was really put on the plan

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to do was leadership development because for

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two reasons. Number one, I wrote in one of my

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books, Sheila, that as we become better leaders,

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we become better humans and vice versa. And I

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believe that that's true. And I found that what

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I was best at was helping people learn skills

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that applied both personally and professionally.

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And that is absolutely 100 % true for us as leaders.

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And so, and then from a business side, The greatest

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leverage point for organizational growth is the

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success and the productivity and efficiency effectiveness

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of leaders. And so leaders are ripples in ponds,

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right? And if we can get more leaders creating

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the same ripple, we can have huge impacts in

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our organizations and change the world. Better

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leaders are what it takes to change the world.

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So how long ago did you leave corporate more

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or less? Are we talking? We're talking 32 years.

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What changes do you see if you were training

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and developing leaders 30 years ago? A lot has

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evolved. Well for one thing we didn't we couldn't

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do this thing called zoom You and I are on right

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now like that certain didn't exist You know when

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I when I left Chevron and started my company,

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I think I had email, but I also had a fax machine

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Let's just be clear. I had a fax machine and

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like you sort of needed one I don't know the

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last time I used a fax machine. That's obviously

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just a small part of what's changed in the world.

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So the way I like to think about this, Sheila,

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is that there's way more about leadership that

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hasn't changed than has. And yet what has changed,

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which is mostly context, is important. We said

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this when we started writing about leading at

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a distance before COVID. And we said that rule

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number one in our book, The Long Distance Leader,

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rule number one is think leadership first, location

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second, that there's way more about it that's

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the same than different, but what's different

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matters a lot. And that continues to be true,

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not just about where we work and when we work,

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but a whole bunch of other things as well. And

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so we need to not forget what we've long known

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about human. beings, about human development,

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about human dynamics, about group dynamics, because

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those foundational things aren't really changing.

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And yet the context in which we work and lead

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has changed a lot. And we have to keep those

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things in mind. Yeah, they've changed a lot in

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30 years, right? Well, what about the different

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cultures? Because you have so many different

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countries. There are a lot of people that are

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more expert than I in the intricacies and the

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depth around the various cultures around the

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world. And yet we have had the chance to work

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with leaders from all over. And one of the things

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that that we've helped organizations with and

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individual leaders with is I may be in India,

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but my team, some are in India and some are in

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Indiana and some are in London and some are in

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Budapest and some are in, you know, somewhere

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in Africa, right? They could be all over. And

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so how do we help people, yes, recognize cultural

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differences, but just work to build connections

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to and relationships with their teams, regardless

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of where they're located or what time zones they're

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in. Yeah, that's very fascinating seeing your

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diverse background. So let's talk about your

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latest book, Flexible Leadership, which focuses

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on navigating uncertainty. And I think this is

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such an important topic right now because there's

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so much uncertainty because of all of these changes

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that are happening and they're happening quickly.

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How should we approach uncertainty today? First

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thing is you're right. There is a lot of it,

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right? Whether you want to think about it from

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a technology perspective, want to think about

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it from a geopolitical perspective, what do you

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want to think about it from just a global perspective

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that things are more interconnected than ever.

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Whether you want to think about it from a, from

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a, where we're working, like the distance, remote,

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all that stuff. Like we could take any one of

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those things and say that work is more uncertain

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and complex than it's ever been. We got all those

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things happening at once. And so the first thing

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that we need to recognize that as human beings,

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as a starting point, our first reaction to uncertainty

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is mostly freeze, wait, be an ostrich, put our

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head in the sand, right? And while I think the

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waiting part for a bit is okay, like there's

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a lot to be said for a little, a little poems.

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But beyond that, what we're trying to help people

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do is not to eliminate uncertainty because you

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can't do that. but how to navigate it, which

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means I'm not trying to get rid of it. I'm trying

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to say in the face of it, how do I still move

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forward with some level of confidence? How can

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I help myself and then me as a leader help others

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to tread through it and do everything we can

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to improve our odds of success through it? And

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that's really what we're trying to do with this

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book. And the title, as you said, Navigate uncertainties

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in the subtitle. The title is flexible leadership.

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And so the big idea here is that if we're leading

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the way we did five years ago, chances are your

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success is going down. It's not going up. It's

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not staying the same because the world is not

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the same. And so even if, even if you were a

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pretty good leader five years ago, the trend

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of your success and effectiveness is not up.

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Five years later, if you haven't changed, right?

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So how and in what ways do we need to flex and

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adapt as we move forward? So give me one specific

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example, kind of like a teaser into the book

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of what you think is one of the ones that really

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sticks out that you want to highlight. For we

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can flex, we have to realize that flexing is

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valuable. In order to realize that flexing is

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valuable, we have to get past the idea that there's

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right and wrong answers. We have to get past

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the idea that it's either this or it's this,

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but rather, so let's just take an example. Is

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leadership about outcomes? And many leaders,

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you would say, hey, they are results -based.

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They're about the outcomes. They're about the

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result. Is that what leadership is about? Or

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is leadership about people? or others, those

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that are doing the work. And all of you know,

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and you may identify yourself as being somewhat,

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I'm more of a people leader. And so most people

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would say, well, I'm either a results -based

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outcome -based leader, or I'm a people or others

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-based leader. And I would suggest to you, that's

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a false question. That the answer isn't, should

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I be outcome -based or others -based, but rather,

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where should I lean on that? We call that a flexor.

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Which direction should I lean on that in this

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moment? Right? You might have a natural tendency

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that says, hey, I'm a little more people -based,

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more results -based. Fine. I don't mind. Knowing

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what your natural tendency is, is useful. Staying

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in that or saying, I am a results -based leader

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means that you will have a very hard time flexing

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to anything else because you've identified yourself

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and part of your identity is being that. One

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of the most important starting points for being

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a flexible leader is to recognize that in fact,

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flexibility is valuable. And number two, that

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it means that we live in a both and world, not

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an either or world. So we could build a situation

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or a context where we would say, in this moment,

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I need to lean more toward people and less towards

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results. And other times, so I'll just take an

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example. We have an event that we've done ever

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since COVID began. It's in the fall. It's called

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Virtual LeaderCon. So during that event, every

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one of my team is very much during that week,

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very focused on all of the things that have to

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happen in order for us to make a great experience

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for all of the leaders around the world that

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join us and all of the guests that join us as

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a part of that. We are very results focused for

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that week. The next week. Do I keep my foot on

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the accelerator of the team? Do I push them in

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the same sorts of ways that I did that week,

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the next week and two weeks and three weeks later?

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Maybe not. And if I did, the question would be,

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would that be in the team and even my best interest?

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I would say perhaps not. Let's say that you have

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a team member who is, uh, had a catastrophic

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event happen in their life. In that moment, in

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that window of time, in that season. Wouldn't

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you be likely more affected if you leaned more

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in the direction of the people and the relationship

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and their needs and being empathetic with them

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and a little less on results for right now? I

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would suggest yes. Regardless of which of those

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was your natural tendency, what does context

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tell me about where I should be leaning right

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now? That's the crux of being a flexible believer.

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Love that. So you have a podcast you have a YouTube

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channel I do an author Tell us a little bit about

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All the different spaces or how you serve your

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clients. Well, if if you can Figure out remember

00:14:16.580 --> 00:14:19.139
how to spell my name Kevin. I can bury E I K

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E N B E R R Y I promise you can find me online

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whether it's on our on LinkedIn Where we publish

00:14:26.639 --> 00:14:29.039
a newsletter whether it's on our website Kevin

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I can bury comm whether it's on our podcast the

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remarkable leadership podcast Which you can find

00:14:35.379 --> 00:14:37.820
wherever you get your podcasts whether it's on

00:14:37.820 --> 00:14:40.620
our YouTube channel Whether it's on Amazon where

00:14:40.620 --> 00:14:43.870
you can find all those books, you know We're

00:14:43.870 --> 00:14:45.929
in the business of helping leaders get better

00:14:45.929 --> 00:14:49.110
so the world can be a better place. And so as

00:14:49.110 --> 00:14:51.090
you said, there's lots of ways in which we've

00:14:51.090 --> 00:14:53.929
had the good fortune to be able to do that. If

00:14:53.929 --> 00:14:57.190
you or your organization uses LinkedIn Learning

00:14:57.190 --> 00:15:00.929
as a part of your learning process, I've authored

00:15:00.929 --> 00:15:04.129
a number of courses there as well. So we're lots

00:15:04.129 --> 00:15:07.850
of places. We work with organizations and we

00:15:07.850 --> 00:15:10.500
work with individual leaders. in person, face

00:15:10.500 --> 00:15:14.820
to face, as well as virtually. So we are in the

00:15:14.820 --> 00:15:16.980
business of helping leaders be more effective

00:15:16.980 --> 00:15:18.779
to make the world a better place. And we try

00:15:18.779 --> 00:15:20.799
to be as many places as we can to make that happen.

00:15:21.820 --> 00:15:25.600
So looking ahead, what emerging leadership challenges

00:15:25.600 --> 00:15:30.600
do you believe will define the next decade? And

00:15:30.600 --> 00:15:34.200
if you could give one piece of advice to anyone

00:15:34.200 --> 00:15:38.700
listening to this episode today. so that they

00:15:38.700 --> 00:15:43.139
can better prepare for it now. Well, the easy

00:15:43.139 --> 00:15:45.940
answer is leaders need to be more flexible in

00:15:45.940 --> 00:15:48.600
a world that's continuing to be more uncertain

00:15:48.600 --> 00:15:53.580
and complex. And I can say that teasing a little,

00:15:53.879 --> 00:15:58.360
but it's my honest truth that the future of work

00:15:58.360 --> 00:16:01.879
is changing. The future of where we work, how

00:16:01.879 --> 00:16:05.179
we work. how work is interconnected, the complexity

00:16:05.179 --> 00:16:08.440
of the people doing the work, all of that is

00:16:08.440 --> 00:16:12.799
coming, is here and is coming. And that means

00:16:12.799 --> 00:16:15.000
that we as leaders must become more flexible,

00:16:15.320 --> 00:16:18.179
not in our principles or values. Those things

00:16:18.179 --> 00:16:20.519
need to be rock solid. They need to be rooted

00:16:20.519 --> 00:16:24.240
like a tree. But in how we lead, the approaches

00:16:24.240 --> 00:16:27.639
that we take on a context by context, day by

00:16:27.639 --> 00:16:30.659
day, project by project, problem by problem basis,

00:16:30.940 --> 00:16:34.320
we need to be able to flex, because if we can't,

00:16:34.340 --> 00:16:36.500
the world will leave us behind as individual

00:16:36.500 --> 00:16:40.519
leaders. And so to me, that is the future of

00:16:40.519 --> 00:16:43.820
work is flexible, the future of leadership is

00:16:43.820 --> 00:16:48.860
flexible. And so the one thing I would say beyond

00:16:48.860 --> 00:16:50.960
thinking about being flexible, realizing that

00:16:50.960 --> 00:16:53.679
it's important, perhaps buying the book, the

00:16:53.679 --> 00:16:55.519
thing that I would say is this, that all of us

00:16:55.519 --> 00:17:00.200
can do this. Even if you're saying, Kevin, I'm

00:17:00.200 --> 00:17:02.700
too busy to do those things you're talking about.

00:17:03.379 --> 00:17:06.960
You can do this thing. And this thing is to look

00:17:06.960 --> 00:17:09.880
at your world through a leadership lens, which

00:17:09.880 --> 00:17:12.720
simply means that as you're experiencing the

00:17:12.720 --> 00:17:15.400
world, think about what decisions leaders are

00:17:15.400 --> 00:17:17.519
making or not making, what they're doing or not

00:17:17.519 --> 00:17:20.059
doing, what they're communicating or not communicating,

00:17:20.519 --> 00:17:24.500
and say, what from that could I learn that I

00:17:24.500 --> 00:17:27.359
might apply? Or what from that do I observe that

00:17:27.359 --> 00:17:30.400
I would choose not to apply? But you can do that

00:17:30.400 --> 00:17:33.779
in watching the leaders around you, in watching

00:17:33.779 --> 00:17:37.980
your neighbors, in watching a movie, in watching

00:17:37.980 --> 00:17:41.819
the news, in reading a book, fictional or non

00:17:41.819 --> 00:17:44.720
-fictional. And so when we look at the world

00:17:44.720 --> 00:17:47.460
through the lens of leadership, we give ourselves

00:17:47.460 --> 00:17:51.920
the opportunity to see things in ways we haven't

00:17:51.920 --> 00:17:54.779
seen them before. And once we see things in new

00:17:54.779 --> 00:17:57.200
ways, we have the chance to act in new ways.

00:17:59.839 --> 00:18:05.579
So what is your next milestone? In terms of having

00:18:05.579 --> 00:18:07.460
a book that just came out at the end of March,

00:18:09.339 --> 00:18:13.059
the path for us to continue to promote that book

00:18:13.059 --> 00:18:14.799
and having the chance to be on the show is certainly

00:18:14.799 --> 00:18:17.940
a piece of that. But as we're continuing to do

00:18:17.940 --> 00:18:22.880
the work of helping leaders Take advantage of

00:18:22.880 --> 00:18:25.420
learn from the ideas in this book and the and

00:18:25.420 --> 00:18:27.819
the training that we're building around it I

00:18:27.819 --> 00:18:29.799
I see that as the next milestone, but it's more

00:18:29.799 --> 00:18:32.220
of a journey than a milestone Well, thank you

00:18:32.220 --> 00:18:35.099
so much for joining me today Kevin. It was my

00:18:35.099 --> 00:18:37.279
pleasure Thanks for having me Sheila and thank

00:18:37.279 --> 00:18:40.460
you all for tuning in to another episode of milestone

00:18:40.460 --> 00:18:43.619
moments in business and leadership until next

00:18:43.619 --> 00:18:44.019
time
