1
00:00:00,000 --> 00:00:09,560
Hello everyone and welcome to the within range coaching podcast with Ranger.

2
00:00:09,560 --> 00:00:14,180
I'm Ranger certified holistic success coach and in this podcast I'm breaking down the

3
00:00:14,180 --> 00:00:19,280
journey that entrepreneurs face as they start their organization, find solutions and create

4
00:00:19,280 --> 00:00:21,640
an impact that lasts.

5
00:00:21,640 --> 00:00:26,380
So if you're an entrepreneur, nonprofit leader or purpose driven community member that wants

6
00:00:26,380 --> 00:00:31,160
to learn how to make an impact in their home, community and world, then this is the podcast

7
00:00:31,160 --> 00:00:32,160
for you.

8
00:00:32,160 --> 00:00:34,120
I know you're just as eager as I am to get started.

9
00:00:34,120 --> 00:00:39,560
So let's get right into it.

10
00:00:39,560 --> 00:00:42,000
Good morning, good afternoon and good evening everybody.

11
00:00:42,000 --> 00:00:47,080
This is your host Ranger and today I'm joined by very special guests.

12
00:00:47,080 --> 00:00:51,000
As most of you know, I am starting my walk across the country here in just a couple of

13
00:00:51,000 --> 00:00:52,000
weeks.

14
00:00:52,000 --> 00:00:55,840
And during that walk, I'm going to be raising some money for a few different organizations

15
00:00:55,840 --> 00:00:59,400
along with help from the wander projects.

16
00:00:59,400 --> 00:01:04,680
And today I have a guest from one of those organizations.

17
00:01:04,680 --> 00:01:10,200
Today we are joined by Rachel Arnold and I mean, I could list off all the accolades that

18
00:01:10,200 --> 00:01:15,320
she has and what she's done for Grace hospice and the hospice promise foundation, but I'm

19
00:01:15,320 --> 00:01:18,400
going to let her jump right in and introduce herself.

20
00:01:18,400 --> 00:01:21,200
Rachel, how are you doing today?

21
00:01:21,200 --> 00:01:22,720
I'm doing great.

22
00:01:22,720 --> 00:01:27,800
Thank you so much for having me on and for such a great introduction.

23
00:01:27,800 --> 00:01:28,800
That was absolutely wonderful.

24
00:01:28,800 --> 00:01:30,280
I very much appreciate it.

25
00:01:30,280 --> 00:01:31,280
I'm very excited.

26
00:01:31,280 --> 00:01:32,280
Great.

27
00:01:32,280 --> 00:01:33,640
No, that's great to hear.

28
00:01:33,640 --> 00:01:38,280
I'm also excited to kind of get to chitter chat with you and have you kind of showcase

29
00:01:38,280 --> 00:01:40,560
your organization and who you are.

30
00:01:40,560 --> 00:01:45,200
So to just kind of jump straight into it, how is it that you'd like to be known?

31
00:01:45,200 --> 00:01:46,680
Tell us about yourself.

32
00:01:46,680 --> 00:01:47,680
Yeah.

33
00:01:47,680 --> 00:01:51,000
So I'm Rachel Arnold and I am the masters of health administration.

34
00:01:51,000 --> 00:01:55,480
I'm the executive director for Grace hospice here in Tulsa, Oklahoma.

35
00:01:55,480 --> 00:02:02,760
I've been in hospice for a little over five years now and certified hospice manager working

36
00:02:02,760 --> 00:02:06,280
towards my certified hospice administrator.

37
00:02:06,280 --> 00:02:11,560
And I've been very blessed to be able to be a part of this organization here in Tulsa

38
00:02:11,560 --> 00:02:14,040
for about a year and a half.

39
00:02:14,040 --> 00:02:18,560
And have we've done some really great things in that in such a little amount of time that

40
00:02:18,560 --> 00:02:20,560
I'm excited to share.

41
00:02:20,560 --> 00:02:21,560
Awesome.

42
00:02:21,560 --> 00:02:22,560
That's great to hear.

43
00:02:22,560 --> 00:02:25,240
And our little conversations we had before the podcast, I know that you said that you

44
00:02:25,240 --> 00:02:27,760
kind of fell into hospice on accident.

45
00:02:27,760 --> 00:02:32,720
Can you kind of explain what that journey from, I guess, that pre hospice life to where

46
00:02:32,720 --> 00:02:34,960
you are now, how that kind of happened?

47
00:02:34,960 --> 00:02:36,760
Yeah, so I did.

48
00:02:36,760 --> 00:02:40,960
I don't think a lot of people get into hospice right out of college.

49
00:02:40,960 --> 00:02:46,640
A lot of people don't go out of college and say, you know, I really think that I want

50
00:02:46,640 --> 00:02:51,200
to do hospice, that I want to deal with death and dying every day.

51
00:02:51,200 --> 00:02:56,640
Most places don't even teach about hospice or what it can do or what you can do inside

52
00:02:56,640 --> 00:02:57,640
of hospice.

53
00:02:57,640 --> 00:03:00,440
So I was actually I went into management.

54
00:03:00,440 --> 00:03:05,560
I did a little bit of interior design and then went into I.T.

55
00:03:05,560 --> 00:03:07,400
I am not an I.T. professional.

56
00:03:07,400 --> 00:03:08,600
I was in management.

57
00:03:08,600 --> 00:03:15,400
I do not claim to know anything about electronics, but I was doing management and my best friend

58
00:03:15,400 --> 00:03:22,240
at the time, my mentor, was working in hospice as a marketing executive and said, hey, this

59
00:03:22,240 --> 00:03:24,520
position has come up and you've got it.

60
00:03:24,520 --> 00:03:25,520
You've got to do this.

61
00:03:25,520 --> 00:03:26,520
This is just perfect for you.

62
00:03:26,520 --> 00:03:28,800
And I said, yeah, I don't know about that.

63
00:03:28,800 --> 00:03:30,160
And she said, no, it's perfect for you.

64
00:03:30,160 --> 00:03:31,160
I promise.

65
00:03:31,160 --> 00:03:33,360
So I kind of sat on it and I thought about it.

66
00:03:33,360 --> 00:03:37,360
And by the time I really got around to even, you know, thinking through the possibilities,

67
00:03:37,360 --> 00:03:38,800
the position had closed.

68
00:03:38,800 --> 00:03:42,160
But about a year later, the position opens up again.

69
00:03:42,160 --> 00:03:46,480
And she says, I'm telling you, it closed because you weren't in this role.

70
00:03:46,480 --> 00:03:47,480
You've got to be in this role.

71
00:03:47,480 --> 00:03:50,920
So I was like, OK, I'm in a different place than I was a year ago.

72
00:03:50,920 --> 00:03:52,360
Let me try it out.

73
00:03:52,360 --> 00:03:53,360
So I went in for an interview.

74
00:03:53,360 --> 00:03:59,320
And at the time, it was some of our executives from our Louisiana branch that had come up

75
00:03:59,320 --> 00:04:01,320
and were interviewing for the position.

76
00:04:01,320 --> 00:04:06,920
I remember going into the interview and just thinking, you know, this is just so crazy

77
00:04:06,920 --> 00:04:08,120
that I'm even taking this.

78
00:04:08,120 --> 00:04:10,640
I've been in my job for over five years.

79
00:04:10,640 --> 00:04:12,720
Like I'm not I'm not looking to move.

80
00:04:12,720 --> 00:04:18,480
But I remember sitting down and they were explaining to me what the company did and

81
00:04:18,480 --> 00:04:20,560
how it took care of patients and families.

82
00:04:20,560 --> 00:04:22,720
And they're going through all of this.

83
00:04:22,720 --> 00:04:27,880
And I just remember sinking down into my chair and going, oh, no, I really like this place

84
00:04:27,880 --> 00:04:29,880
and I really like these people now.

85
00:04:29,880 --> 00:04:30,880
What?

86
00:04:30,880 --> 00:04:36,280
So I left that interview like not even wanting the new job and not even not even thinking

87
00:04:36,280 --> 00:04:38,080
that this was going to be a possibility.

88
00:04:38,080 --> 00:04:40,360
What do I didn't know about health care?

89
00:04:40,360 --> 00:04:42,920
I'm in I.T. What am I doing?

90
00:04:42,920 --> 00:04:46,560
And I left and they called me back and they're like, hey, we just wanted to let you know,

91
00:04:46,560 --> 00:04:48,880
like it went really well and we really like you.

92
00:04:48,880 --> 00:04:50,920
We'd want to bring you back in for a second interview.

93
00:04:50,920 --> 00:04:53,880
And I'm like, I really want a second interview, too.

94
00:04:53,880 --> 00:04:55,800
So I ended up doing a second interview.

95
00:04:55,800 --> 00:04:59,040
And I think I think maybe even had a third interview.

96
00:04:59,040 --> 00:05:03,600
And every time the people that I was meeting through this interview process, every one

97
00:05:03,600 --> 00:05:06,960
of them was just more genuine and better than the last.

98
00:05:06,960 --> 00:05:12,440
And just like, wow, these people clearly are in this for the right reason.

99
00:05:12,440 --> 00:05:16,240
And you don't see that in a lot of different industries.

100
00:05:16,240 --> 00:05:21,680
And so I said, you know, I I don't know what I'm doing, but I think that this is what I

101
00:05:21,680 --> 00:05:23,320
want to do.

102
00:05:23,320 --> 00:05:26,760
So I ended up taking the position.

103
00:05:26,760 --> 00:05:30,320
And some days I still don't feel as though I know what I'm doing.

104
00:05:30,320 --> 00:05:36,920
But I will always stand by the fact that this is where I belong, that hospice is a calling

105
00:05:36,920 --> 00:05:37,920
point.

106
00:05:37,920 --> 00:05:40,360
Again, none of us come out of college going, I want to do hospice.

107
00:05:40,360 --> 00:05:45,360
But the people who are brought here and that tend to make careers out of it really have

108
00:05:45,360 --> 00:05:49,680
a heart for people, really have a heart for hospice.

109
00:05:49,680 --> 00:05:55,520
And yeah, so five and a half years later, I'm still here and still trying to make a

110
00:05:55,520 --> 00:05:57,120
difference in what I do.

111
00:05:57,120 --> 00:05:58,360
Yeah, Rachel, thank you.

112
00:05:58,360 --> 00:05:59,880
Thank you for sharing all of that.

113
00:05:59,880 --> 00:06:06,840
And what's coming up for me as I'm hearing that story just has a lot to do with like

114
00:06:06,840 --> 00:06:12,340
there's a certain feeling that came up for you that was really solidifying a conviction

115
00:06:12,340 --> 00:06:13,340
in something.

116
00:06:13,340 --> 00:06:17,720
And I'm curious, like when you're having that interview and you had all these doubts

117
00:06:17,720 --> 00:06:21,840
of, I don't know if this is even right for me, like something some voice in your head

118
00:06:21,840 --> 00:06:23,280
was saying, no, this is it.

119
00:06:23,280 --> 00:06:24,280
Do it.

120
00:06:24,280 --> 00:06:26,000
Like, what was that like for you?

121
00:06:26,000 --> 00:06:28,360
Well, it was terrifying.

122
00:06:28,360 --> 00:06:35,520
Medical as a whole is this big, huge kind of scary organization.

123
00:06:35,520 --> 00:06:45,880
And for someone who's not in medical and really I had no desire to be in medical, it was scary

124
00:06:45,880 --> 00:06:52,920
to lead people who are clinicians to, you know, from doctors to nurse practitioners,

125
00:06:52,920 --> 00:06:59,840
LPN, AIDS, RNs, therapists, all of it, knowing that I'm going to come in and I'm going to

126
00:06:59,840 --> 00:07:03,800
be a manager in this organization with all of these people, with all of this tenure,

127
00:07:03,800 --> 00:07:08,560
who have all of these years of schooling, who know so much more than me.

128
00:07:08,560 --> 00:07:10,400
What am I doing?

129
00:07:10,400 --> 00:07:16,920
But these people who have the schooling and have this knowledge, they are dealing with

130
00:07:16,920 --> 00:07:20,040
some of the most heavy medical stuff you'll deal with.

131
00:07:20,040 --> 00:07:25,600
I think every part in the medical community, everybody plays a different part in it.

132
00:07:25,600 --> 00:07:29,960
You know, you've got your ER trauma doctors, you have your pediatricians, you have your

133
00:07:29,960 --> 00:07:36,520
hospice, you have your rehab, and each person plays a different part in people's lives as

134
00:07:36,520 --> 00:07:40,920
they go throughout their lives and through their medical journeys.

135
00:07:40,920 --> 00:07:48,480
And it was just very, very scary thinking that I'm going to come in and lead these people

136
00:07:48,480 --> 00:07:52,080
who are making such a huge impact in other people's lives.

137
00:07:52,080 --> 00:07:58,240
But, you know, I had right after I had, right before I had taken this position, I had just

138
00:07:58,240 --> 00:08:01,840
given birth to my first and only child.

139
00:08:01,840 --> 00:08:07,920
And I think that creates kind of something in some people of wanting to make a difference

140
00:08:07,920 --> 00:08:12,360
and wanting to do something more with their lives.

141
00:08:12,360 --> 00:08:16,880
And that was kind of where I was at was knowing that I wanted to be able to give back and

142
00:08:16,880 --> 00:08:20,960
I'm not going to be able to do that through traditional care, you know, hands-on patient

143
00:08:20,960 --> 00:08:27,960
care, but that I could do it through supporting those who did have that hands-on patient care.

144
00:08:27,960 --> 00:08:32,120
And so that was that little voice inside of me that was like, yeah, you should keep going

145
00:08:32,120 --> 00:08:33,120
with this.

146
00:08:33,120 --> 00:08:34,120
You should do that second interview.

147
00:08:34,120 --> 00:08:35,120
You should do that third interview.

148
00:08:35,120 --> 00:08:42,680
I think it was just that desire in me to make a difference in a unique way, in a more hands-off

149
00:08:42,680 --> 00:08:43,680
way.

150
00:08:43,680 --> 00:08:49,260
And that's something else I was going to kind of reflect back in that it sounds like the

151
00:08:49,260 --> 00:08:54,920
healthcare industry isn't exactly your first choice, but it's more so about supporting

152
00:08:54,920 --> 00:09:00,880
those that are out there, like kind of like the front field runners, the first line, the

153
00:09:00,880 --> 00:09:05,840
ER, the trauma doctors, the therapists, the counselors.

154
00:09:05,840 --> 00:09:10,560
It sounds like for you, it's a lot about being a support of the people that are doing that

155
00:09:10,560 --> 00:09:12,040
frontline work.

156
00:09:12,040 --> 00:09:13,560
It is.

157
00:09:13,560 --> 00:09:14,560
Absolutely.

158
00:09:14,560 --> 00:09:15,560
It is.

159
00:09:15,560 --> 00:09:19,120
I have said throughout my career in healthcare, you know, I'm not a clinician.

160
00:09:19,120 --> 00:09:20,680
I'm not a clinician.

161
00:09:20,680 --> 00:09:28,280
Now surprisingly, you do learn a lot just by being in such close proximity to clinicians.

162
00:09:28,280 --> 00:09:33,440
I have seen things and heard things that I just never, never thought that I would be

163
00:09:33,440 --> 00:09:34,440
exposed to.

164
00:09:34,440 --> 00:09:41,240
But yeah, for me, it's being able to be in healthcare to make a difference in patients'

165
00:09:41,240 --> 00:09:46,440
lives and having that hands-off approach.

166
00:09:46,440 --> 00:09:52,680
There are so many things that go on behind the scenes of any clinic or hospital or hospice

167
00:09:52,680 --> 00:09:55,720
or palliative or home health.

168
00:09:55,720 --> 00:09:59,240
There's so many things that go on behind the scenes that no one ever sees.

169
00:09:59,240 --> 00:10:05,320
And to be able to support these people who give their time and their talent, first of

170
00:10:05,320 --> 00:10:09,240
all, but their souls to these patients.

171
00:10:09,240 --> 00:10:11,480
Hospice is a hard job.

172
00:10:11,480 --> 00:10:17,200
And so for me, being able to support them, to keep them going through their days, to

173
00:10:17,200 --> 00:10:23,040
fill their cup up so that they can give back to patients and their families, that's a huge

174
00:10:23,040 --> 00:10:28,720
role for me to be able to play that I just didn't really ever think was a possibility.

175
00:10:28,720 --> 00:10:31,600
I didn't know that it was a career that was out there.

176
00:10:31,600 --> 00:10:37,000
And it's been a very, very rewarding and enriching thing for me and for the other people who

177
00:10:37,000 --> 00:10:40,120
are kind of back supporters to the front lines.

178
00:10:40,120 --> 00:10:46,440
We all have that in common that we fill ourselves up so that we can fill up others.

179
00:10:46,440 --> 00:10:48,560
We've been blessed so that we can bless others.

180
00:10:48,560 --> 00:10:54,680
And that's what we do every day is keep those people going so that they can keep those families

181
00:10:54,680 --> 00:10:57,440
going so that they can be supports in others' lives.

182
00:10:57,440 --> 00:10:59,320
It's just a very unique thing.

183
00:10:59,320 --> 00:11:00,320
Yeah.

184
00:11:00,320 --> 00:11:04,680
It's the cup, being the cup filler of the people that fill the cups of others.

185
00:11:04,680 --> 00:11:11,760
It's like going back in that care process to make sure that everybody has the tools

186
00:11:11,760 --> 00:11:18,060
they need, whether it's physical tools or that mental, emotional, psychological needs

187
00:11:18,060 --> 00:11:19,060
are met.

188
00:11:19,060 --> 00:11:25,220
Because I can only imagine the kinds of things that you and your team see in hospice.

189
00:11:25,220 --> 00:11:28,320
And I did kind of want to take a step back.

190
00:11:28,320 --> 00:11:34,440
And if you could just kind of explain a little bit more of what hospice care actually looks

191
00:11:34,440 --> 00:11:35,440
like.

192
00:11:35,440 --> 00:11:39,360
Because I know that's something you've mentioned in our pre-talk a little bit about is being

193
00:11:39,360 --> 00:11:44,720
able to explain the difference of what hospice is, what it isn't.

194
00:11:44,720 --> 00:11:50,640
So could you just kind of go on a little, I guess, spiel about what hospice actually

195
00:11:50,640 --> 00:11:51,640
looks like?

196
00:11:51,640 --> 00:11:52,640
Yeah, absolutely.

197
00:11:52,640 --> 00:12:00,200
So I think a lot of people have this idea in their heads of what hospice is.

198
00:12:00,200 --> 00:12:05,280
And it's grandma is old and she is dying.

199
00:12:05,280 --> 00:12:10,960
And so we're going to call hospice, they're going to administer morphine and she's going

200
00:12:10,960 --> 00:12:11,960
to be dead soon.

201
00:12:11,960 --> 00:12:17,280
And as blunt and as awful as that sounds, I think that's really what most people think

202
00:12:17,280 --> 00:12:18,760
hospice is.

203
00:12:18,760 --> 00:12:22,720
And that's just so far from the truth.

204
00:12:22,720 --> 00:12:27,520
And that's why I love what I do, because I also get to educate on this.

205
00:12:27,520 --> 00:12:28,800
This is the new hospice.

206
00:12:28,800 --> 00:12:31,360
This is what hospice really is.

207
00:12:31,360 --> 00:12:36,160
And so hospice is actually a service provided.

208
00:12:36,160 --> 00:12:39,640
And it's provided at what we call end of life care.

209
00:12:39,640 --> 00:12:47,840
So when you have a long term disease and you have decided that you don't want to continue

210
00:12:47,840 --> 00:12:53,720
to seek a cure for that or a cure is not available, that's where hospice steps in.

211
00:12:53,720 --> 00:12:55,920
And hospice says, we can help.

212
00:12:55,920 --> 00:12:58,200
We will help make you comfortable.

213
00:12:58,200 --> 00:13:00,200
We will help you make arrangements.

214
00:13:00,200 --> 00:13:06,000
We will help make your family comfortable with your disease and with the things that

215
00:13:06,000 --> 00:13:12,240
are going to happen next will basically be a support team for everything that you will

216
00:13:12,240 --> 00:13:18,240
need for the next week, three months, six months, nine months, one year, two years,

217
00:13:18,240 --> 00:13:20,360
whatever it may be.

218
00:13:20,360 --> 00:13:24,080
So to be on hospice, you have to have two things.

219
00:13:24,080 --> 00:13:28,960
You have to be eligible for hospice, which means you have to have a prognosis of six

220
00:13:28,960 --> 00:13:35,040
months or less, assuming that the disease takes its normal course.

221
00:13:35,040 --> 00:13:39,840
So with some people, the disease that they have, let's say it's cancer.

222
00:13:39,840 --> 00:13:43,240
Your doctor says you have six months left to live.

223
00:13:43,240 --> 00:13:47,240
Well, for some people, that six months, maybe three months.

224
00:13:47,240 --> 00:13:49,840
For some people, that may be two full years.

225
00:13:49,840 --> 00:13:50,840
It just depends.

226
00:13:50,840 --> 00:13:54,800
It runs its course in different people in different ways.

227
00:13:54,800 --> 00:13:56,800
And then you also have to want hospice.

228
00:13:56,800 --> 00:13:58,640
So that's really it.

229
00:13:58,640 --> 00:14:00,920
It's not a huge formal process.

230
00:14:00,920 --> 00:14:03,520
It's not going to attorneys or anything like that.

231
00:14:03,520 --> 00:14:07,240
It's just you need it and you want it.

232
00:14:07,240 --> 00:14:11,320
Hospice steps in and we provide your nurse.

233
00:14:11,320 --> 00:14:13,120
We provide your physician.

234
00:14:13,120 --> 00:14:17,040
We provide a chaplain, a social worker, volunteers.

235
00:14:17,040 --> 00:14:19,320
We provide aid services.

236
00:14:19,320 --> 00:14:23,920
And we can do a lot of things that other places can't.

237
00:14:23,920 --> 00:14:28,440
Each hospice has their own kind of set of we can do this and we can do this and we can

238
00:14:28,440 --> 00:14:29,440
service this area.

239
00:14:29,440 --> 00:14:33,880
But for Grace Hospice, we work beside your physician.

240
00:14:33,880 --> 00:14:36,440
You don't have to give up your physician.

241
00:14:36,440 --> 00:14:39,760
You don't have to sign a do not resuscitate.

242
00:14:39,760 --> 00:14:42,840
You don't have to be willing to say, oh, I'm I'm ready to die.

243
00:14:42,840 --> 00:14:45,040
I'm 100 percent ready to die.

244
00:14:45,040 --> 00:14:46,040
Ready to go.

245
00:14:46,040 --> 00:14:47,840
You don't have to be ready to die.

246
00:14:47,840 --> 00:14:50,160
We're not here for for all of that.

247
00:14:50,160 --> 00:14:51,400
We're here to make you comfortable.

248
00:14:51,400 --> 00:14:53,080
We're here to make sure you're not in pain.

249
00:14:53,080 --> 00:14:56,200
We're here to help you deal with family dynamics.

250
00:14:56,200 --> 00:15:00,640
We'll even let you have some of the treatments that other places won't let you have.

251
00:15:00,640 --> 00:15:05,360
You don't have to stop chemo radiation dialysis just because you're on hospice.

252
00:15:05,360 --> 00:15:08,880
They do have to be palliative in nature rather than curative.

253
00:15:08,880 --> 00:15:15,320
But if those treatments make you feel good and can help give you quality time with your

254
00:15:15,320 --> 00:15:19,720
family, we are all about allowing you to do those treatments and we will stand with you

255
00:15:19,720 --> 00:15:22,200
hand in hand beside you while you're doing that.

256
00:15:22,200 --> 00:15:25,560
We'll coordinate with funeral homes.

257
00:15:25,560 --> 00:15:28,280
We'll coordinate with your family members.

258
00:15:28,280 --> 00:15:33,680
We've had nurses who have done face to faces on FaceTime with brothers who live in another

259
00:15:33,680 --> 00:15:38,400
country, you know, trying to get them to, you know, see their their their brother for

260
00:15:38,400 --> 00:15:43,360
the last time or, you know, arranging travel so that they can come see them and help take

261
00:15:43,360 --> 00:15:44,360
care of them.

262
00:15:44,360 --> 00:15:51,840
It's a full spiritual, emotional and physical journey that we will go with you and your

263
00:15:51,840 --> 00:15:56,360
family for as long as it takes for as long as you're eligible and you still want hospice

264
00:15:56,360 --> 00:15:58,240
to be here for you.

265
00:15:58,240 --> 00:16:04,560
So it's more than just we're going to give you a medication and that's it.

266
00:16:04,560 --> 00:16:06,160
You know, we're going to be there for everything.

267
00:16:06,160 --> 00:16:10,240
We're going to be there to wash your hair, braise your hair, paint your nails, help you

268
00:16:10,240 --> 00:16:12,400
put your Christmas tree up.

269
00:16:12,400 --> 00:16:15,360
We want you to get to Christmas because we want you to be able to spend that time with

270
00:16:15,360 --> 00:16:17,960
your family.

271
00:16:17,960 --> 00:16:21,720
It's also about the spiritual needs, you know, do you have unfinished business?

272
00:16:21,720 --> 00:16:24,200
Is there something we can help with there?

273
00:16:24,200 --> 00:16:28,360
We can help put you in touch with different things, you know, different people in the

274
00:16:28,360 --> 00:16:29,360
communities.

275
00:16:29,360 --> 00:16:34,120
We can help arrange wheels on wheels and haircuts.

276
00:16:34,120 --> 00:16:40,840
And as the disease progresses, we can be there for those things as well.

277
00:16:40,840 --> 00:16:48,080
We can be there for you to help get you a hospital bed and to get you the oxygen that

278
00:16:48,080 --> 00:16:50,000
you need and the medications that you need.

279
00:16:50,000 --> 00:16:52,560
And we'll deliver them right to your door so that you don't have to worry about going

280
00:16:52,560 --> 00:16:53,560
out.

281
00:16:53,560 --> 00:16:58,000
We'll coordinate with your physician so that you don't have to make these appointments

282
00:16:58,000 --> 00:17:02,680
in the middle of winter and, you know, deal with the weather and all of the other things

283
00:17:02,680 --> 00:17:06,360
that you're going to encounter, all of the germs that you encounter, you know, we want

284
00:17:06,360 --> 00:17:10,720
to keep you home too and comfortable so that you don't have to go to the ER.

285
00:17:10,720 --> 00:17:15,400
We can take care of you in your home where you're most comfortable, where you want to

286
00:17:15,400 --> 00:17:18,640
be surrounded by your family and friends.

287
00:17:18,640 --> 00:17:24,080
And then at the end of life, at those last couple of days or weeks or moments, we're

288
00:17:24,080 --> 00:17:28,840
there to hold your hand and hold the family's hands and say, you know, here's what's about

289
00:17:28,840 --> 00:17:29,840
to happen.

290
00:17:29,840 --> 00:17:33,960
Here's some education on what to expect next.

291
00:17:33,960 --> 00:17:38,120
And you know, as soon as that moment does happen, call us and we'll be there for you

292
00:17:38,120 --> 00:17:40,840
no matter what time of day or night it is.

293
00:17:40,840 --> 00:17:41,920
We'll be there.

294
00:17:41,920 --> 00:17:45,720
We'll make sure that your loved one looks beautiful.

295
00:17:45,720 --> 00:17:51,400
We'll make sure that you've gotten everything picked up and taken care of.

296
00:17:51,400 --> 00:17:56,200
We love to be able to go to the funerals of our patients, be able to say goodbye to the

297
00:17:56,200 --> 00:17:57,200
families.

298
00:17:57,200 --> 00:18:03,400
And then we also offer bereavement services that are available for 13 months after that

299
00:18:03,400 --> 00:18:09,880
patient passes because grief doesn't stop once the funeral happens.

300
00:18:09,880 --> 00:18:11,760
It goes on for a while.

301
00:18:11,760 --> 00:18:18,360
And so we're able to really just take over for families so that families can be families

302
00:18:18,360 --> 00:18:23,680
and be together and not have to worry about, did they get this pill and did they make this

303
00:18:23,680 --> 00:18:25,560
appointment and do they need this?

304
00:18:25,560 --> 00:18:29,840
And we do all of that for them so that they can just spend time together.

305
00:18:29,840 --> 00:18:31,600
Yeah, Rachel.

306
00:18:31,600 --> 00:18:35,840
And I think that's interesting because when I mean, like you were kind of saying earlier,

307
00:18:35,840 --> 00:18:43,160
when I first heard about hospice care, it sounded very like clinical and mechanical.

308
00:18:43,160 --> 00:18:47,760
Like you're saying grandma's on the brink of death, like it's coming.

309
00:18:47,760 --> 00:18:48,760
How do we make her comfortable?

310
00:18:48,760 --> 00:18:50,680
How do we get her her meds?

311
00:18:50,680 --> 00:18:52,280
And then that's kind of it.

312
00:18:52,280 --> 00:18:57,640
But what I'm really hearing you say is that it's from that diagnosis that you have this

313
00:18:57,640 --> 00:19:02,880
amount of time left to live, this is the diagnosis, this is what's going on.

314
00:19:02,880 --> 00:19:08,880
That's really when you and your and the individual wants care or the family wants care and assistance.

315
00:19:08,880 --> 00:19:10,700
That's when you guys come in.

316
00:19:10,700 --> 00:19:19,480
And it sounds like it's a lot more of a full service system than just the very basics.

317
00:19:19,480 --> 00:19:25,220
And I think that's what's most admirable there is that it's not just the progression.

318
00:19:25,220 --> 00:19:34,040
It's really filling up that life all around the Christmas trees, the communication facilitating,

319
00:19:34,040 --> 00:19:38,840
I guess, those final wishes and even being there for the family after.

320
00:19:38,840 --> 00:19:44,160
I think it's so important for people to hear that hospice care isn't just for the individual

321
00:19:44,160 --> 00:19:48,800
that's going through that end of life period.

322
00:19:48,800 --> 00:19:51,400
It's for all of those that are involved.

323
00:19:51,400 --> 00:19:56,680
And I think that's so special and just needed in that situation.

324
00:19:56,680 --> 00:19:57,680
Yeah.

325
00:19:57,680 --> 00:20:02,220
And that's a great point to bring up, too, is that it's, you know, we're here obviously

326
00:20:02,220 --> 00:20:06,360
for the patient, but part of the patient is their family.

327
00:20:06,360 --> 00:20:12,160
And it may be that their family is their dogs or their cats or their fish or that it's their

328
00:20:12,160 --> 00:20:18,600
home or or that it is, you know, a large group of people that are surrounding them.

329
00:20:18,600 --> 00:20:20,760
And we do we take care of them all.

330
00:20:20,760 --> 00:20:23,840
We find placement for pets and we feed their fish.

331
00:20:23,840 --> 00:20:29,120
And, you know, we we we feed the souls of their loved ones because it you know, once

332
00:20:29,120 --> 00:20:34,560
you've gotten that that word from the doctor that, hey, there's there's no treatment or

333
00:20:34,560 --> 00:20:37,360
treatment is going to do more harm than good.

334
00:20:37,360 --> 00:20:39,120
It's about the time left.

335
00:20:39,120 --> 00:20:46,320
It's about making the time left quality time with those that you love in the place that

336
00:20:46,320 --> 00:20:49,600
you want to be doing what you want to do.

337
00:20:49,600 --> 00:20:55,240
Yeah, and it's just like you were saying, it's really about giving them that quality

338
00:20:55,240 --> 00:20:56,240
time.

339
00:20:56,240 --> 00:21:01,560
And I mean, when I was doing my financial coach training, just the idea of, you know,

340
00:21:01,560 --> 00:21:09,560
life insurance and having these conversations with loved ones before they reach that point,

341
00:21:09,560 --> 00:21:15,720
it takes the stress off of the situation to really let you focus on what's most important.

342
00:21:15,720 --> 00:21:19,000
Like, we don't need to worry about the Christmas lights getting up.

343
00:21:19,000 --> 00:21:24,360
We don't need to worry about how we're going to get to the hospital for these appointments.

344
00:21:24,360 --> 00:21:30,600
We can because Grace Hospice is here, but we can focus on spending time with our loved

345
00:21:30,600 --> 00:21:41,080
one on making those final moments really memorable without that extra baggage and stress of all

346
00:21:41,080 --> 00:21:44,000
the other things that are going on.

347
00:21:44,000 --> 00:21:46,200
Yeah, absolutely.

348
00:21:46,200 --> 00:21:47,200
Absolutely.

349
00:21:47,200 --> 00:21:54,960
Yeah, and just to kind of start moving in terms of the Hospice Promise Foundation.

350
00:21:54,960 --> 00:22:00,600
So Grace Hospice is the, correct me if I'm wrong, is the organization that does the work.

351
00:22:00,600 --> 00:22:06,120
They're the one, the boots on the ground, your team that go out and make the magic happen.

352
00:22:06,120 --> 00:22:11,080
And of course, for my walk, I'm raising money for the Hospice Promise Foundation.

353
00:22:11,080 --> 00:22:16,600
How does the foundation tie in with the Grace Hospice entity?

354
00:22:16,600 --> 00:22:18,760
Yeah, so and that's a great analogy.

355
00:22:18,760 --> 00:22:24,880
So Grace Hospice is boots on the ground, providing those services, the clinical services, the

356
00:22:24,880 --> 00:22:27,280
medication management, all of that.

357
00:22:27,280 --> 00:22:35,720
And behind Grace Hospice is the Hospice Promise Foundation that is allowing us to do what

358
00:22:35,720 --> 00:22:36,720
we call LONYOP.

359
00:22:36,720 --> 00:22:43,400
It is a funny word that comes out of Louisiana, which is where our home company is based out

360
00:22:43,400 --> 00:22:44,400
of.

361
00:22:44,400 --> 00:22:49,800
LONYOP means to go the extra mile to do something that is unexpected or to give a gift that's

362
00:22:49,800 --> 00:22:50,800
unexpected.

363
00:22:50,800 --> 00:22:58,200
So our Hospice Promise Foundation allows us to go one step further in the care that we're

364
00:22:58,200 --> 00:22:59,200
providing.

365
00:22:59,200 --> 00:23:04,920
And the great thing about it is the money that we get here at Grace goes towards the

366
00:23:04,920 --> 00:23:07,440
Grace Hospice Promise Foundation.

367
00:23:07,440 --> 00:23:12,200
So it goes straight back into the communities and the patients that we serve.

368
00:23:12,200 --> 00:23:16,880
And it goes to provide non-medical items for our patients and their families.

369
00:23:16,880 --> 00:23:26,760
So rent assistance, grocery assistance, we've helped pay for funeral arrangements.

370
00:23:26,760 --> 00:23:28,560
They're very, very expensive.

371
00:23:28,560 --> 00:23:34,280
And if it's something that you are not planning for or something that it's unexpected, our

372
00:23:34,280 --> 00:23:39,200
Promise Foundation can help to offset some of those expenses.

373
00:23:39,200 --> 00:23:44,840
And we are able through the Promise Foundation to do some really, really cool things as well,

374
00:23:44,840 --> 00:23:50,120
like grant final wishes and make some dreams happen towards the end of life.

375
00:23:50,120 --> 00:23:55,640
So it's a really cool extension of the care that we're able to give here through Grace

376
00:23:55,640 --> 00:23:56,640
Hospice.

377
00:23:56,640 --> 00:23:57,640
Yeah.

378
00:23:57,640 --> 00:24:03,840
And I think that's such an interesting point that it's the non-medical parts of the life.

379
00:24:03,840 --> 00:24:07,780
And that's where the rent, the groceries, the final wishes.

380
00:24:07,780 --> 00:24:11,880
And I was just curious, are there final wishes?

381
00:24:11,880 --> 00:24:16,440
What have you guys done adding that magic to these people's lives at the end of it?

382
00:24:16,440 --> 00:24:21,120
Do you have any specific examples of things you guys have been able to do that are out

383
00:24:21,120 --> 00:24:23,280
of the ordinary or very special?

384
00:24:23,280 --> 00:24:24,280
Yeah.

385
00:24:24,280 --> 00:24:28,480
So one of the other organizations that I worked through, through LHC Group, through the Promise

386
00:24:28,480 --> 00:24:34,280
Foundation, we had one specific incident that kind of sticks out in my mind.

387
00:24:34,280 --> 00:24:36,400
And this is going to sound absolutely silly.

388
00:24:36,400 --> 00:24:39,200
But you have to put yourself kind of in that mind space.

389
00:24:39,200 --> 00:24:47,080
So we had a patient on service who was a biker, spent his whole life as a biker with his motorcycles,

390
00:24:47,080 --> 00:24:51,520
long hair, long beard, kind of rough and tumble guy.

391
00:24:51,520 --> 00:24:56,000
And he had told us that he had these last wishes.

392
00:24:56,000 --> 00:25:01,120
And so he wanted to ride his bike again, of course.

393
00:25:01,120 --> 00:25:05,400
And then he wanted to go to Hooters and have a beer.

394
00:25:05,400 --> 00:25:08,360
And we just thought, well, that's simple enough.

395
00:25:08,360 --> 00:25:09,440
Like, why not?

396
00:25:09,440 --> 00:25:15,440
So we couldn't get him on a motorcycle, but we were able to get him in a slingshot.

397
00:25:15,440 --> 00:25:20,280
And we took him to Hooters and his doctor said, absolutely, go for it.

398
00:25:20,280 --> 00:25:21,340
Have a beer.

399
00:25:21,340 --> 00:25:27,160
So we have all of these pictures of him with these girls, just huge grin on this old man's

400
00:25:27,160 --> 00:25:28,160
face.

401
00:25:28,160 --> 00:25:32,600
He just, you know, that was something that he was used to doing and he got to do it again.

402
00:25:32,600 --> 00:25:36,680
And it just absolutely made him so incredibly happy.

403
00:25:36,680 --> 00:25:44,320
There was another incident where we had a younger guy on service and he was in his young early

404
00:25:44,320 --> 00:25:45,900
twenties.

405
00:25:45,900 --> 00:25:51,000
And he said he had never been on a train or on a plane.

406
00:25:51,000 --> 00:25:56,400
And the Hospice Promise Foundation was able to work with the community and we were able

407
00:25:56,400 --> 00:26:02,320
to get him up in a plane and we were able to get him on a train that went through Arkansas

408
00:26:02,320 --> 00:26:06,800
and it was a beautiful time of year where all of the foliage had turned.

409
00:26:06,800 --> 00:26:10,220
And so he was able to take that ride with one of his best friends.

410
00:26:10,220 --> 00:26:15,080
And so the Promise Foundation is able to do these really neat things through community

411
00:26:15,080 --> 00:26:21,840
involvement as well to make these wishes come true as big and grandiose as they can be or

412
00:26:21,840 --> 00:26:25,920
as small as just, you know, a trip down to Hooters.

413
00:26:25,920 --> 00:26:26,920
That's so funny.

414
00:26:26,920 --> 00:26:27,920
That's so interesting.

415
00:26:27,920 --> 00:26:31,360
I think that's also just such a great wrap up to the conversation.

416
00:26:31,360 --> 00:26:36,360
Like it doesn't have to be like you were saying, this grandiose, big, crazy thing.

417
00:26:36,360 --> 00:26:44,200
It's really about those simple moments, those trips down to Hooters, that beer with friends,

418
00:26:44,200 --> 00:26:46,760
that trip with a friend.

419
00:26:46,760 --> 00:26:51,200
And I don't know why I'm so stuck on the idea of you guys helping with the Christmas tree,

420
00:26:51,200 --> 00:27:00,920
but just those celebrations in life that are so easily taken for granted that are so special.

421
00:27:00,920 --> 00:27:04,360
And I mean, that's why I'm so excited to be supporting you guys.

422
00:27:04,360 --> 00:27:07,640
And I'm glad that we were able to kind of talk on the podcast for a little bit for you

423
00:27:07,640 --> 00:27:12,880
to really just share hospice is more than just the basics.

424
00:27:12,880 --> 00:27:18,400
It's it's about, I guess, maybe just sticking with that Christmas tree analogy.

425
00:27:18,400 --> 00:27:20,440
It's not just putting up the tree.

426
00:27:20,440 --> 00:27:25,520
It's putting everything on it that makes the tree so beautiful, helping with with rent,

427
00:27:25,520 --> 00:27:30,160
helping with groceries, helping make those wishes come true, really just brings it to

428
00:27:30,160 --> 00:27:33,160
the forefront of.

429
00:27:33,160 --> 00:27:39,400
We are here to support you, your family from here to the end and beyond.

430
00:27:39,400 --> 00:27:42,960
So I just want to acknowledge you for your work there.

431
00:27:42,960 --> 00:27:46,200
And thank you so much for for everything that you do.

432
00:27:46,200 --> 00:27:48,360
And yeah, I think that's fantastic.

433
00:27:48,360 --> 00:27:49,360
Yeah.

434
00:27:49,360 --> 00:27:51,360
And that was a great way to sum it up.

435
00:27:51,360 --> 00:27:54,560
That's exactly that's exactly what we do.

436
00:27:54,560 --> 00:27:56,360
Awesome, Rachel.

437
00:27:56,360 --> 00:28:03,280
Well, thank you so much for taking the time to talk with us today in terms of getting

438
00:28:03,280 --> 00:28:07,040
in contact with Hospice Promise and Grace Hospice.

439
00:28:07,040 --> 00:28:11,400
You guys are located specifically in Oklahoma.

440
00:28:11,400 --> 00:28:18,160
How can people donate directly to you guys or work specifically with you if they're within

441
00:28:18,160 --> 00:28:21,520
range of your guys' service area?

442
00:28:21,520 --> 00:28:22,520
Yeah.

443
00:28:22,520 --> 00:28:28,220
So Grace Hospice is actually a part of LHC group out of Lafayette, Louisiana.

444
00:28:28,220 --> 00:28:35,200
We have offices in almost every state, which is absolutely amazing.

445
00:28:35,200 --> 00:28:40,520
If you are here in Tulsa or the surrounding areas, we actually will service a 50 mile

446
00:28:40,520 --> 00:28:42,080
radius from Tulsa.

447
00:28:42,080 --> 00:28:51,520
So we go all the way up to almost the Kansas state line and we go all the way down to Henrietta.

448
00:28:51,520 --> 00:28:53,680
If you're not from here, that doesn't mean anything to you.

449
00:28:53,680 --> 00:28:56,120
But we service a 50 mile radius.

450
00:28:56,120 --> 00:29:02,440
There are agencies all over the country and not just LHC group, but hospice in general.

451
00:29:02,440 --> 00:29:08,080
If you are looking to refer to Grace, you can always give our office a call.

452
00:29:08,080 --> 00:29:12,640
If you're wanting to volunteer, we are always accepting volunteers.

453
00:29:12,640 --> 00:29:18,320
We have volunteers who work directly with patients, reading to them, singing to them,

454
00:29:18,320 --> 00:29:21,000
painting nails, combing their hair.

455
00:29:21,000 --> 00:29:25,520
And we also have volunteers who work here in the office making calls, doing administrative

456
00:29:25,520 --> 00:29:27,760
work, that kind of thing.

457
00:29:27,760 --> 00:29:32,280
Or if you're looking to donate money, that is also something that you can find on our

458
00:29:32,280 --> 00:29:36,160
website, on our Facebook page, or to call here in the office and we can give you more

459
00:29:36,160 --> 00:29:38,160
information on that.

460
00:29:38,160 --> 00:29:39,160
Wonderful.

461
00:29:39,160 --> 00:29:43,760
And I'll be putting all that information down in the show notes so people can follow you

462
00:29:43,760 --> 00:29:48,720
on social media, check out the website, donate directly to you or to my fundraiser.

463
00:29:48,720 --> 00:29:54,240
But Rachel, thank you again so much for your time and everything that you guys do.

464
00:29:54,240 --> 00:30:00,560
I'm so excited to be supporting you and I'm excited to see all the fun wows and final

465
00:30:00,560 --> 00:30:03,440
wishes and everything else you guys are able to grant.

466
00:30:03,440 --> 00:30:05,560
So thank you so much for your time.

467
00:30:05,560 --> 00:30:06,560
Thank you.

468
00:30:06,560 --> 00:30:07,560
Thank you so much.

469
00:30:07,560 --> 00:30:10,120
We're so excited to partner with you on this opportunity.

470
00:30:10,120 --> 00:30:11,120
Perfect.

471
00:30:11,120 --> 00:30:14,560
All right, everybody.

472
00:30:14,560 --> 00:30:18,320
Thank you so much for spending your time and investing a little piece of your day with

473
00:30:18,320 --> 00:30:20,120
us here today.

474
00:30:20,120 --> 00:30:23,800
Down in the show notes, I'm going to have all the information about Grace Hospice, the

475
00:30:23,800 --> 00:30:29,000
hospice promise and everything else that Rachel and I talked about that may be interesting

476
00:30:29,000 --> 00:30:30,000
to you.

477
00:30:30,000 --> 00:30:34,020
I also put a couple of freebies down in the description so you can see what's going on

478
00:30:34,020 --> 00:30:38,560
and you can start your journey towards building a life worth remembering.

479
00:30:38,560 --> 00:30:44,560
Thank you again for all of your time and remember to have fun, stay safe and be yourself.

480
00:30:44,560 --> 00:30:45,560
I'll see you all next week.

481
00:30:45,560 --> 00:30:48,560
Bye.

