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Do you ever feel completely overextended, whether in your personal life or in your professional

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life in emergency services?

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You feel like maybe the departments that you work for, the organizations, the companies

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that you work for and lead.

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Maybe chasing too many opportunities, things that are very, very undefined or just trying

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for the next big thing.

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If that sounds like something that might happen to you, and I know it certainly happens to

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me quite often, more often than I'd like to admit, then you're going to want to stick

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around for this firefighter craftsmanship podcast episode about how you can be a hedgehog

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instead of being a fox.

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Welcome to the firefighter craftsmanship podcast, where we're coaching you to deal

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with the stressors of the job as a first responder, as well as how to thrive off duty.

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My name is Kevin Hasley, a human performance coach and a firefighter since 2005.

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I've been able to coach over a thousand emergency responders on ways to be more resilient, better

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prepared for the job, and how to be happier and healthier at home.

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Let's get to it with this episode about being a hedgehog and not a fox.

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This comes from the amazing book, Good to Great, from Jim Collins.

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This is an extension of some previous podcast episodes where we talked about some concepts

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that are laid out in this great book, Good to Great, from Jim Collins.

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This comes specifically from chapter five, which is titled The Hedgehog Concept, Simplicity

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Within the Three Circles.

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The more that I read this chapter, I've read this chapter a few times over, and the more

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that I think about the simplicity of the three circles, which we'll talk about here in a

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second, I think that the relevance to emergency services, especially emergency services in

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2024, and the demands that we are put upon us, whether it's people using emergency services,

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911 systems specifically, as their primary healthcare provider, or their primary mental

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healthcare provider, or their primary sociological provider, especially for you police officers

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out there.

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I think that the hedgehog concept is something that we as leaders in the future of whatever

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industry we're in need to really take a good, solid look at as we continue to ebb and flow

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and figure out what is the next phase, what is the next iteration of emergency services

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actually look like.

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The fact of the matter is, the abuse of the 911 system is rampant, and it's happening in

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every single community out there.

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I would even venture to guess that it's happening in the volunteer systems, which is really

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putting a strain on volunteer organizations and really tasking those communities no different

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than the larger city systems where we're seeing an egregious amount of 911 calls for things

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that aren't 911 related.

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Now that doesn't mean that we're going to go out there and when we have a 911 call,

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we ran a pretty good one the other night that was just complete nonsense, but we need to

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make sure that we still have a good attitude.

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We have a great opportunity to serve these people and figure out maybe what the root

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of their problem is.

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Also educate them on what some other systems or services or things like that are available

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to them and provide them with good quality customer service regardless of where we are

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within our rest wake cycles or within our shift work cycles.

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So not always easy to do, very, very easy for me to sit here on the podcast airwaves

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and be like, oh yeah, you should have a great attitude on every single 911 call that you

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run.

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But just like you heard me say before, awareness is foundational.

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And so just be aware of what's that inner dialogue happening with you and how does that inner

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dialogue transfer into customer service?

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How does it transfer into the mentality and approach and attitudes of your crew, your

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station, your shift battalion, etc.

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So in good degree, chapter five, they talk about a fable of the hedgehog and the fox.

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And really what it is is the fox is very cunning.

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He's got lots of strategies out there to try to trick and seize prey or work a tactical

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advantage of some sort.

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And the hedgehog is a very, very simple creature.

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And he does one thing very, very, very well, and that's play defense.

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And so when the fox is hiding in the bushes and the hedgehog walks by, the fox jumps out

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and the hedgehog in this fable says, oh, I thought we've kind of already gone over this.

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And he balls up as little hedgehogs do with his little spikes and creates a impenetrable

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defense for the fox to overcome and the fox eventually gets bored without prey and has

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to go find something else to do.

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And so the concept of the hedgehog is what can you do better than anybody else in the

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world and really, really focus hard on that versus chasing what the next shiny new opportunity

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is.

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And so if we look at this from an emergency services perspective, it's sometimes very,

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very hard for our organizations and our leadership to figure out what is the hedgehog concept

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actually going to be for us as we work for city councils, boards, the communities that

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maybe want us to do all these other shiny new things.

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But I'll speak about the fire service specifically.

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If we look at the iterations of the fire service over the years here in the United States specifically,

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right, it went from just running fires to running EMS.

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And now we're kind of tasked with all different things with tech rescue, hazmat response,

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being people's counselors, talk therapy, being EMS providers, transport, if you have a department,

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you know, that runs an ambulance service, transport, extrication, and then somewhere

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in there is fire response.

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And we are the only game in town that actually does fire suppression.

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And so it's probably important for us if you work for a fire department to have a hedgehog

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concept that has something to do with fire suppression.

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And that includes both engine and truck companies, squad companies, heavy rescue companies, all

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of those firefighters are involved in fire suppression.

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And so maybe the hedgehog concept for fire service specifically would be something to

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do with fire suppression.

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And we can't necessarily control what the hedgehog concept is going to be or should be

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for our specific fire department or our municipality or your organization if you're not in the

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fire service.

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But we can control is what is that hedgehog concept in a couple different arenas.

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If we're talking professionally, what is the hedgehog concept specifically for us as emergency

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responders or employees or leaders of an organization?

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And how does that fold into maybe that hedgehog concept of our crew or our company or our

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team of people that we work with.

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So an example of a hedgehog concept and we've seen this this gets a lot of exposure and

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justifiably so.

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Airtime is different training companies out there basic skills training so we could easily

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make an argument that irons and ladders has it for sure one of the top couple forceful

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entry classes in the country.

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And so irons and ladders really figured out their hedgehog concept initially was forceful

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basic forceful entry that was residential initially and then it expanded to commercial

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forceful entry as well and just teaching the basics.

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And so we see other companies other basic skill companies or tool manufacturers or things

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like that that put out training content as well that where their hedgehog concept might

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be through the lock a respectful forceful entry.

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We see hedgehog concepts like nozzle forward where it's about engine to door and water

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on the fire fire suppression overall.

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And I'm sure in police and emergency medicine and all those there's different different

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companies that we can very very clearly see those people that are kind of leaders in that

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space.

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And so kind of take a look at that of hey what can I be the best at and how does that

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fold into my overall goals and can I just kind of focus on being the best.

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And so you know some of the the detractors might say well if I only focus on forceful

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entry then I'm not going to know how to stretch hose lines or put water on the fire.

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But the reality is if I get really really good at forceful entry and I spent a lot of

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time basic skills training on forceful entry.

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I'm probably also have a training mentality that I'm going to go out and I'm going to

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stretch hose lines I'm going to work on water application I'm going to work on water mapping

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I'm going to dive into the textbooks.

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I'm for sure going to be looking at well how are buildings built.

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How do people secure their buildings if I'm if I'm looking at forceful entry considerations

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how do I read those from the exterior on and on and on and on and on.

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And so I could I could really focus my hedgehog concept on something like forceful entry

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or us here at firefighter craftsmanship.

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Our hedgehog concept is we are going to be the best in the world of treat teaching emergency

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responders how to be pre-zillion.

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So establishing resiliency before we need it as emergency responders.

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And the fact of the matter is this is human performance psychology based.

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And so if you're a human yeah I might use some terms out there that are emergency services

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based or fire department based.

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However, the concepts are going to work if you are a living and breathing human.

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One of the ways that we're working towards being the best at training pre-zillions for

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emergency responders specifically is through our pre-zillions for the emergency seen class.

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And you can get all that information at firefightercraftsmanship.com.

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Click on training and you're going to see that self-paced online virtual offering that

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is one step in the iteration of firefighter craftsmanship's hedgehog concept.

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So overall let's look at that hedgehog concept as Collins and team defined in chapter five

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of Good to Great.

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And really it comes into three different circles.

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And the three circles kind of all intersect like a Venn diagram.

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And in the middle of that intersection that little teeny colored space in the middle

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of these three circles that crosses across all three circles is what you can identify

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as your hedgehog concept.

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And you can really, really get after that and really ebb and flow and grow that thing.

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And then from there from that hedgehog concept we can filter decisions through it's no different

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than our guiding principles when we have a tough decision coming up and we know who we

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are we know what our why is we know what our guiding principles are.

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And you can check out the guiding principles podcast from firefighter craftsmanship in

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the show notes.

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I will link to that episode in there.

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But when I have those really, really solid guiding principles and I know who I am as

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a person not as my occupation I can really filter a lot of those decisions through it.

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And so this is another way to do that using a hedgehog concept if you are running a side

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business or you're trying to figure out how to create higher performing teams what is

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that hedgehog concept that you're all working towards.

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So the three circles are number one, what are you deeply passionate about?

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The second one is what can what can you be the best in the world at.

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And then the third one is what drives your economic engine.

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And that one's always kind of weird for us at work for governmental agencies where we

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don't necessarily control the budgets and things like that.

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And for us it's not like we can just come up with a new line of revenue and emergency

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services come up with a new product a new product offering that meets the market and

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make more revenue that's just not how most of our organizations are funded.

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As you know in a firefighter craftsmanship say an entrepreneurial venture there is certainly

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opportunities to create products or to team up with other organizations affiliates things

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like that and really chase something that's shiny and new but maybe doesn't overall benefit

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the hedgehog concept of again for us at firefighter craftsmanship training emergency responders

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to be pre-zillion.

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And so how do how do these things intersect and so if we look back at like the forceful

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entry organization example, they're deeply passionate about that and that might come

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from pain a lot of times change comes from pain.

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And so that might have been an emergency response issue that happened where we could not get

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that door opened and maybe there were some catastrophic consequences to that.

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So passion can come from a lot of different things.

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It's just something that you're excited about.

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Maybe it's something where pain has created, hey, this is something we have to solve.

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So a problem identification and then what you can be the best in the world at.

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And so, you know, an example from like the sport coaching world would be if I'm talking

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to a basketball coach and maybe they're not looking at, hey, we want to be the best in

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the world at free throw percentage.

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Maybe they're drilling down even further and they decide, hey, we want to be the best in

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the world at this specific thing with defense.

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So maybe it's like tipped deflections on passes or something very, very specific to that.

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But they know that if they put in a lot of work on tip deflections, you know, in practice,

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they put in a lot of work on tip deflections in games that deflections of the basketball

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can lead to turnovers, which lead to fast break opportunities, which lead to points

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on the board.

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It also leads to frustration of the other team.

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It messes up what they're trying to do with their offensive schemes on and on and on and

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on and on.

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So we can get really, really hyper focused.

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So think about that in your context.

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What is something that you can actually be the best in the world at?

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And you don't necessarily have to go out and broadcast it to everybody, but what is something

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that we legitimately can do better than anybody else?

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Are you on a hazmat team?

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Is there something within hazmat that your company, your crew, your shift, even your

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fire department, that you can legitimately be the best in the world at?

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And so when we look at that from these three circles, what are you deeply passionate about?

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What you can be the best in the world at and what drives your economic engine?

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So if we go out and we're a hazmat team and we want to be the best in the world at using

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a four gas monitor, let's say, and identifying quickly what's the difference between monitor

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drift versus there's actually a presence of something in the environment.

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And so maybe that's something that you're passionate about.

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We need people that are passionate about hazmat.

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We need people that are passionate about four gas monitors.

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And so there's an opportunity for those people that are into that sort of stuff that they

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are passionate about.

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So they want to research it.

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They're going to kind of know the ins and the outs.

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They know how all the sensors work.

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They know how the bump tests work on and on and on.

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And they can be the best in the world at that.

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And now they can start to communicate those things, make it teachable, make them useful

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for the line and start to broadcast that information out.

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And so when they work very, very hard at that, even though they're not creating new revenue

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streams per se for their fire department, they're going to create leadership economic

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objectives where, hey, that company over there has been working really, really hard on teaching

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us all how to be better on natural gas calls, leak calls, odor complaints, CO calls, detector

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calls, all those sorts of things.

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Now you are earning economic objectives in the leadership capital space that's going

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to help you down the line as you try to get better monitors.

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You try to educate more people.

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You try to get more funding or for more hazmat texts or whatever on and on and on.

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So don't necessarily think about what drives your economic engine is actually like a new

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line of product because in the emergency services world, that's not necessarily relevant.

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Well we can certainly capitalize on things like creating leadership capital from those

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up and sideways and down the chain of command when we do this sort of stuff.

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And a lot of this kind of goes into all the concepts that we've been talking about a lot

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lately and in the last podcast episode with Preston Lyons, he talked a lot about kind

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of building some of that leadership capital.

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He didn't really use those words specifically, but he talked about being patient.

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He talked about trying to get other people involved.

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He talked about trying to get people up the chain of command involved, get them to training

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classes, things like that.

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So potentially a firefighter like Preston Lyons, maybe he's deeply passionate about

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organizational change in a very specific realm and maybe let's just say that's engine company

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of fire suppression work.

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And so now can Preston be the best in the world at figuring out ways for his department

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specifically that he works for to how to accomplish those organizational change.

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And so it doesn't have to be how, how does, you know, a big fire department, city Chicago,

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something like that, how do I impact their organizational change?

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No, I don't necessarily, if I don't work for Chicago, I don't necessarily need to be worried

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about that at this point in the game.

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I'm trying to figure out how to create more use and Preston as an example, how to create

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organizational change for the fire department that he does work for.

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So can he be the best in the world at that for his specific situation?

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And then what drives the economic engine?

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Well, it is creating a like minded group of people that surround me.

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Some of those people have more power ability than others, more decision making ability than

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others, etc, etc, etc.

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And so this hedgehog concept can be a very, very good way for us to stay focused for us

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to stay patient and for us to actually get measurable results.

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When we have measurable results, we're less frustrated, we're less burned out, and we're

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happier and healthier at work.

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How about in your personal world or at your home environment?

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What is something that you can do that falls within the hedgehog concept in your personal

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life or your personal environment?

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What are you deeply passionate about?

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What can you be the best in the world at?

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And what drives your economic engine?

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And so if we look at that from a personal relationship standpoint or as a parent or as a, you know,

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an interpersonal relationship, or what about even just for yourself?

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So there's a lot of talk about mental health and emergency services.

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Can we have a hedgehog concept that we use just for ourselves to make ourselves better,

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stronger, more resilient, happier, healthier, all of those sorts of things versus chasing

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the next new fad, let's say we're chasing, we're trying to lose some weight, and we know

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that we need to clean up our nutrition.

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So versus chasing the next new fad, can I use a hedgehog sort of concept of what are

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you deeply passionate about?

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What can you be the best in the world at?

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And what drives your quote unquote economic engine in the space of nutrition?

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It doesn't mean that I have to go out and go back to school and become a registered

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dietitian.

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It just means can I filter the decisions that I make in regards to nutrition and education

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and the people that I surround myself with and maybe the services that I pay for or the

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type of food that I buy on and on and on through a hedgehog concept.

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So marinate on that one a little bit.

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Let me know what you think.

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I've been thinking quite a bit about this hedgehog concept over the last couple months.

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I would love to hear what you think on this.

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Hopefully it's spurred some excitement in you and you can get out there and continue

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to push hard, to grow, to be happy and healthy and strong both at work and at home.

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So thanks for spending your valuable time with us here at the firefighter craftsmanship

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podcast.

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We really appreciate all the support, continue to shout out with some questions, some topic

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ideas, some guest ideas.

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We've got some pretty fun things planned coming up.

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We have very exciting times here in the firefighter craftsmanship world specifically, which we'll

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get into more in the next couple months specifically.

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So as always, please share, rate, review this show.

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We really appreciate all of you that have taken the time on Apple Podcast.

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You can scroll down to the bottom and give us up to a five star rating.

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You can even drop a couple comments in there if you would like.

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And that really helps us grow this show organically.

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And we appreciate all of you that have shared this.

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Feel free to reach out to me at ffcraftsmanship at gmail.com or hit us up at firefightercraftsmanship.com.

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And we're on Instagram and Facebook or you can find me at Kevin Housley at LinkedIn.

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For any training opportunities that you would like to talk about or just to say what's up.

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Stay smart.

