1 00:00:00,000 --> 00:00:19,520 Hey, welcome everybody to the Source Podcast, everything working dog. 2 00:00:19,520 --> 00:00:25,420 I'm excited to record another week and have a great conversation with somebody that is very 3 00:00:25,420 --> 00:00:33,100 special to me and really a vital part in what we do at CCU and has been for many years. 4 00:00:33,100 --> 00:00:41,420 And I'm proud to not only be a friend but also to see her come from literally no experience 5 00:00:41,420 --> 00:00:45,820 to where she is today and continues to grow each and every day. 6 00:00:45,820 --> 00:00:47,660 I don't know how she does it. 7 00:00:47,660 --> 00:00:48,660 But she does. 8 00:00:48,660 --> 00:00:50,660 And she handles it. 9 00:00:50,660 --> 00:00:56,660 And always available and always there for the dogs and information and just handling and 10 00:00:56,660 --> 00:01:00,460 managing the various aspects of the kennel. 11 00:01:00,460 --> 00:01:04,900 It's remarkable to see where it's come from to where it is today. 12 00:01:04,900 --> 00:01:06,900 So I have never clock on with me today. 13 00:01:06,900 --> 00:01:08,540 Dev, how are you? 14 00:01:08,540 --> 00:01:09,540 Good. 15 00:01:09,540 --> 00:01:10,540 Thank you. 16 00:01:10,540 --> 00:01:14,980 We got voice of reason with us as well and ready to get this thing kicked off. 17 00:01:14,980 --> 00:01:15,980 Yep. 18 00:01:15,980 --> 00:01:19,900 That's how you have voice of reason. 19 00:01:19,900 --> 00:01:20,900 Come on. 20 00:01:20,900 --> 00:01:21,900 Yep. 21 00:01:21,900 --> 00:01:22,900 All right. 22 00:01:22,900 --> 00:01:23,900 I'm Maya. 23 00:01:23,900 --> 00:01:25,900 I never have to introduce myself. 24 00:01:25,900 --> 00:01:27,540 That's usually as far as it goes. 25 00:01:27,540 --> 00:01:28,900 This is 2024. 26 00:01:28,900 --> 00:01:29,900 You have to now. 27 00:01:29,900 --> 00:01:30,900 You got to get involved. 28 00:01:30,900 --> 00:01:34,500 You got to people got to know who you are. 29 00:01:34,500 --> 00:01:39,980 So I'm on tonight to talk about the kennel. 30 00:01:39,980 --> 00:01:43,780 Like it's, there's all of these things that we have going on in the background that no 31 00:01:43,780 --> 00:01:51,380 one ever sees, things that are front facing, but beyond a shadow of a doubt, it's probably 32 00:01:51,380 --> 00:01:55,700 one of the best things that's ever talked about with CCU, especially what our clients. 33 00:01:55,700 --> 00:01:58,780 I get so many compliments about the kennel. 34 00:01:58,780 --> 00:02:01,740 And it's not really about the looks or the aesthetics always. 35 00:02:01,740 --> 00:02:09,220 It's about the care that you guys and your staff give to each and every dog that comes 36 00:02:09,220 --> 00:02:10,700 to the kennel. 37 00:02:10,700 --> 00:02:14,940 Now, we're walking to kennel and I go, hey, you guys smell that and there was like, no, 38 00:02:14,940 --> 00:02:15,940 what exactly? 39 00:02:15,940 --> 00:02:16,940 Exactly. 40 00:02:16,940 --> 00:02:18,340 Back to what I'm talking about. 41 00:02:18,340 --> 00:02:22,780 And it doesn't matter when, if I come in all the hours on the weekends, when you're 42 00:02:22,780 --> 00:02:29,140 not there, there's been several times that I message you was like, man, these girls and 43 00:02:29,140 --> 00:02:34,420 guys have done a great job at the kennel at seven in the evening and I'm just like, man, 44 00:02:34,420 --> 00:02:39,460 it's just so clean, so sanitized and the dogs are just so well taken care of. 45 00:02:39,460 --> 00:02:42,420 So we're going to talk a lot about that. 46 00:02:42,420 --> 00:02:48,180 Talk about managing a kennel, a working dog kennel, which is vastly different than, you 47 00:02:48,180 --> 00:02:51,180 know, maybe a luxury sweet kennel. 48 00:02:51,180 --> 00:02:54,180 But really a lot of the standard, it should be the same. 49 00:02:54,180 --> 00:02:57,820 It's just the types of dogs that we get in and the types of clients that we have that 50 00:02:57,820 --> 00:03:02,780 bring their dogs to us and give us an opportunity to trust us with their dogs, which is 51 00:03:02,780 --> 00:03:04,900 remarkable as well. 52 00:03:04,900 --> 00:03:10,180 So that's what we're heading today and I hope that everybody listening learns as 53 00:03:10,180 --> 00:03:14,940 always at least one thing that can help them in the future. 54 00:03:14,940 --> 00:03:17,580 So, Dave, can you please introduce yourself? 55 00:03:17,580 --> 00:03:20,180 Yes, I can. 56 00:03:20,180 --> 00:03:22,340 My name is Deborah Clark. 57 00:03:22,340 --> 00:03:30,260 I am the current kennel master or kennel manager for custom kennel unlimited. 58 00:03:30,260 --> 00:03:36,580 I am coming up on my six year mark almost, but come in. 59 00:03:36,580 --> 00:03:39,660 Don't say, Dave, that means we're getting old. 60 00:03:39,660 --> 00:03:42,660 I think you got a very young age. 61 00:03:42,660 --> 00:03:45,180 Yeah, you did. 62 00:03:45,180 --> 00:03:48,500 You did definitely a lot to learn from a young age. 63 00:03:48,500 --> 00:03:54,260 I think it's important for people to know that this industry is riddled with people just 64 00:03:54,260 --> 00:03:55,980 like you, right? 65 00:03:55,980 --> 00:04:00,980 They're now in positions now or impacting our industry and I think what they're going 66 00:04:00,980 --> 00:04:05,420 to learn from that is that there's an avenue. 67 00:04:05,420 --> 00:04:11,220 I get emails, I get contact all the time from people that want to get into the industry. 68 00:04:11,220 --> 00:04:13,740 But I'll say that you took the first step to do that, right? 69 00:04:13,740 --> 00:04:15,900 Nobody gave you anything. 70 00:04:15,900 --> 00:04:18,980 You took the first step for whatever reason. 71 00:04:18,980 --> 00:04:20,820 I want to talk a little bit about that. 72 00:04:20,820 --> 00:04:25,420 Why you even decided to get into this industry? 73 00:04:25,420 --> 00:04:30,420 I led you to even want to get started in this industry. 74 00:04:30,420 --> 00:04:35,500 Yeah, so initially, I needed a personal protection dog. 75 00:04:35,500 --> 00:04:39,820 I was living in Florida if you remember. 76 00:04:39,820 --> 00:04:44,740 I'd been down there for about 10 months when I reached out and I was like, I'm coming back 77 00:04:44,740 --> 00:04:49,420 up just when summer was ending and you were like, cool. 78 00:04:49,420 --> 00:04:53,940 That's when I was like, I really just want a female German shepherd. 79 00:04:53,940 --> 00:04:58,660 I didn't know what a female was going to entail me like, be just got this dog. 80 00:04:58,660 --> 00:05:06,700 So I started out because it was relatively the same price as becoming a handler for the full 81 00:05:06,700 --> 00:05:10,260 service, narcotics detection handler course. 82 00:05:10,260 --> 00:05:11,660 Then why was there? 83 00:05:11,660 --> 00:05:17,300 Basically, it was like, oh, this place is amazing. 84 00:05:17,300 --> 00:05:23,900 The old facility, I definitely felt a lot more comfortable as a young one. 85 00:05:23,900 --> 00:05:25,860 And I was 21 at the time. 86 00:05:25,860 --> 00:05:29,060 So like all these big guys are around. 87 00:05:29,060 --> 00:05:30,860 But I felt completely comfortable. 88 00:05:30,860 --> 00:05:34,700 And I was like, I would love to progress in there. 89 00:05:34,700 --> 00:05:39,260 And you just happen to have that opening for a kennel technician at the time. 90 00:05:39,260 --> 00:05:42,780 So that's how I really started up into it. 91 00:05:42,780 --> 00:05:48,340 But originally, I just wanted a personal protection dog and got sucked in. 92 00:05:48,340 --> 00:05:53,020 So you know, you kind of said, do I remember? 93 00:05:53,020 --> 00:05:54,900 Yeah, I really don't remember. 94 00:05:54,900 --> 00:06:00,140 You know, I remember very vividly, even the conversation we first had about thinking 95 00:06:00,140 --> 00:06:04,940 on, or you thinking about coming on staff when I first proposed that to you. 96 00:06:04,940 --> 00:06:05,940 We were in the classroom. 97 00:06:05,940 --> 00:06:07,660 I said, well, what's your plans? 98 00:06:07,660 --> 00:06:09,220 What do you plan on doing? 99 00:06:09,220 --> 00:06:14,940 Why don't you think about this and getting your foot in the door there and then seeing 100 00:06:14,940 --> 00:06:17,380 where it leads. 101 00:06:17,380 --> 00:06:18,380 Yes. 102 00:06:18,380 --> 00:06:20,020 And it's vastly different, right? 103 00:06:20,020 --> 00:06:23,540 And then I was like, I'm not sure if I can get the training, like it was so different. 104 00:06:23,540 --> 00:06:29,260 And it doesn't seem like that long ago, like time for us. 105 00:06:29,260 --> 00:06:30,260 Definitely. 106 00:06:30,260 --> 00:06:35,300 And when I was done with dogs and we didn't have a whole bunch of dogs, I would be helping 107 00:06:35,300 --> 00:06:36,300 out in training. 108 00:06:36,300 --> 00:06:40,700 As long as I wasn't in front of the students, I was perfectly fine. 109 00:06:40,700 --> 00:06:45,940 And then when we did have surplus of dogs, I just remember everyone kind of chipping 110 00:06:45,940 --> 00:06:49,980 into help me or students were there to help just like how we have now. 111 00:06:49,980 --> 00:06:50,980 Right. 112 00:06:50,980 --> 00:06:52,580 Now your mother-hand at the can. 113 00:06:52,580 --> 00:06:53,580 Oh, yeah. 114 00:06:53,580 --> 00:06:54,580 Definitely. 115 00:06:54,580 --> 00:06:56,580 Each class is like. 116 00:06:56,580 --> 00:07:01,780 And it's remarkable to see the growth. 117 00:07:01,780 --> 00:07:05,740 But you know, that goes to putting your mind to something and working through the plan and 118 00:07:05,740 --> 00:07:12,780 really taking those small steps of change and some habits and getting involved in, just 119 00:07:12,780 --> 00:07:17,340 making those changes and taking being able to take the step forward to jump off the cliff 120 00:07:17,340 --> 00:07:20,620 if you will, which now leads us to this. 121 00:07:20,620 --> 00:07:25,300 It's just you taking those progressive steps in order to then be now. 122 00:07:25,300 --> 00:07:30,500 I mean, even the staff that we had back then, how little staff we had. 123 00:07:30,500 --> 00:07:34,540 Now, like it's just, yeah, it's a totally different operation. 124 00:07:34,540 --> 00:07:38,660 And now, virtually everything runs through you in the can. 125 00:07:38,660 --> 00:07:41,100 Like all the medical. 126 00:07:41,100 --> 00:07:42,540 Those procedures have changed. 127 00:07:42,540 --> 00:07:45,740 We don't even make any calls on the training side anymore. 128 00:07:45,740 --> 00:07:48,780 That's all over the hand through you and your decisions and such like that. 129 00:07:48,780 --> 00:07:51,260 So that's that's great to hear. 130 00:07:51,260 --> 00:07:56,220 You know, that somebody can come and get started in this industry, which is really a lot of 131 00:07:56,220 --> 00:07:57,220 questions we get. 132 00:07:57,220 --> 00:07:58,220 Well, how do I get started? 133 00:07:58,220 --> 00:08:00,420 We'll take the floor step. 134 00:08:00,420 --> 00:08:01,420 Yeah. 135 00:08:01,420 --> 00:08:05,060 So get training, get involved with an organization like us. 136 00:08:05,060 --> 00:08:08,860 I've had somebody email me asking how to get started. 137 00:08:08,860 --> 00:08:11,220 And they lead off with, I can't leave the house. 138 00:08:11,220 --> 00:08:14,340 And I don't want to take any fancy classes. 139 00:08:14,340 --> 00:08:16,980 Well, what do you want to become? 140 00:08:16,980 --> 00:08:17,980 Right. 141 00:08:17,980 --> 00:08:21,300 It may not be fancy classes, but it is learning and training. 142 00:08:21,300 --> 00:08:26,460 And I wouldn't recommend putting your hands on dogs unless you've been trained, at 143 00:08:26,460 --> 00:08:27,660 least not professionally. 144 00:08:27,660 --> 00:08:32,980 So when it comes to, you know, the amount of knowledge that you have that you've 145 00:08:32,980 --> 00:08:38,260 amassed over these years now and being in place in situations where you have to work with 146 00:08:38,260 --> 00:08:40,500 that and all this stuff. 147 00:08:40,500 --> 00:08:48,260 You know, there's there's always like that split between hands on experience and the 148 00:08:48,260 --> 00:08:52,180 educational piece that goes with this. 149 00:08:52,180 --> 00:08:57,940 You know, and I know that you being the person you are, you do a lot of research, you 150 00:08:57,940 --> 00:09:03,180 talk to other industry experts in order to get the best answer. 151 00:09:03,180 --> 00:09:08,300 And remember connecting you with a client of ours that was looking for some advice and I 152 00:09:08,300 --> 00:09:13,940 mean, it literally took you two minutes to answer the email with a long email of the 153 00:09:13,940 --> 00:09:14,940 right answer, right? 154 00:09:14,940 --> 00:09:15,940 Yeah. 155 00:09:15,940 --> 00:09:17,740 Now, something that I wouldn't be able to do. 156 00:09:17,740 --> 00:09:23,580 So, you know, how do you feel about when somebody wants to get or has the hands 157 00:09:23,580 --> 00:09:30,340 on experience versus the knowledge base and the knowledge that you have? 158 00:09:30,340 --> 00:09:31,780 Do you perceive a difference there? 159 00:09:31,780 --> 00:09:35,820 Or do you, would you promote one over the other? 160 00:09:35,820 --> 00:09:41,860 I definitely would say I have mixed feelings almost to 50, 50. 161 00:09:41,860 --> 00:09:47,140 Obviously, I think hands on experience is amazing. 162 00:09:47,140 --> 00:09:51,780 There are a couple of things, like especially in the kennel setting and not just for 163 00:09:51,780 --> 00:09:59,700 working dogs, but you have to be able to see dogs reactions in person to learn body language. 164 00:09:59,700 --> 00:10:05,620 We try with photos and videos and little like gifts to try and see like what the body 165 00:10:05,620 --> 00:10:06,820 language is. 166 00:10:06,820 --> 00:10:08,380 It doesn't do it justice. 167 00:10:08,380 --> 00:10:11,380 That's something you have to learn in person. 168 00:10:11,380 --> 00:10:16,700 There are a ton of other things you have to learn in person as well and repeat or have 169 00:10:16,700 --> 00:10:20,380 that repetitive nature to learn those things. 170 00:10:20,380 --> 00:10:26,580 But I also can't knock the book smarts, even if I'm like a hate testing or, you know, 171 00:10:26,580 --> 00:10:29,020 I hate having to try and remember this. 172 00:10:29,020 --> 00:10:36,020 It all comes back to like the book smarts is what has probably saved a lot of dogs lives 173 00:10:36,020 --> 00:10:44,220 in the working world and in my kennel specifically with the term that I've been in as the 174 00:10:44,220 --> 00:10:45,380 manager. 175 00:10:45,380 --> 00:10:50,780 But most specifically, if I didn't have the book smarts, my first dog Yati probably wouldn't 176 00:10:50,780 --> 00:10:58,180 have made it that far because we used her in some of the classes for first aid and our 177 00:10:58,180 --> 00:11:01,620 kennel injuries class for teaching on bloat. 178 00:11:01,620 --> 00:11:06,220 Her actual x-rays, her photos of her stomach when she went through that. 179 00:11:06,220 --> 00:11:12,340 If I hadn't known about those things, then she probably wouldn't have made it through 180 00:11:12,340 --> 00:11:17,620 that and lived on for another three or four years at that point. 181 00:11:17,620 --> 00:11:24,660 So I think it's a half and half between the book smarts and the hands-on experience. 182 00:11:24,660 --> 00:11:31,420 But I would say most definitely for working dogs, hands-on experience is always going to 183 00:11:31,420 --> 00:11:37,380 give you a better advantage than just having those books smarts. 184 00:11:37,380 --> 00:11:43,460 Yeah, I would definitely agree, right, hands-on experience, reading these dogs and getting 185 00:11:43,460 --> 00:11:48,220 the experience of the leash, the grooming and all those things. 186 00:11:48,220 --> 00:11:51,180 We can read it in a book all day long. 187 00:11:51,180 --> 00:11:56,340 We can learn the protocols that we set out, but then we got to reinforce that with the 188 00:11:56,340 --> 00:11:59,500 hands-on. 189 00:11:59,500 --> 00:12:06,540 So what that being said, looking at the online kennel master course that we offer, right? 190 00:12:06,540 --> 00:12:10,540 Educationality, people are rave about it because of the amount of information that's 191 00:12:10,540 --> 00:12:13,340 contained in that course. 192 00:12:13,340 --> 00:12:19,460 Would you suggest that course over the hands-on course or is there a difference between 193 00:12:19,460 --> 00:12:24,940 the two online or the people that take the online class really missing out or what would 194 00:12:24,940 --> 00:12:27,380 you say? 195 00:12:27,380 --> 00:12:37,860 I would definitely say that they are not missing out on anything but the practical exercise. 196 00:12:37,860 --> 00:12:43,700 There are different types of experience that you can get. 197 00:12:43,700 --> 00:12:47,780 You might have a dog that you are doing these things on because you've never cleaned 198 00:12:47,780 --> 00:12:52,620 their crate before and you're learning all these things or a lot of people are already 199 00:12:52,620 --> 00:12:54,980 starting their kennels. 200 00:12:54,980 --> 00:13:00,060 I know a lot of people who are already volunteering and helping out at other places like 201 00:13:00,060 --> 00:13:03,260 human societies and whatnot as they're going through here. 202 00:13:03,260 --> 00:13:07,740 I can name off a couple of people who are doing that just volunteering to get experience. 203 00:13:07,740 --> 00:13:14,420 There's a lot of people that are not just taking that course online and then just saying, 204 00:13:14,420 --> 00:13:18,580 oh well, I've got the certification because I did all the book stuff. 205 00:13:18,580 --> 00:13:22,020 They're already actively out there searching for things. 206 00:13:22,020 --> 00:13:26,780 I think if you aren't searching for things or actively involved in something though, then 207 00:13:26,780 --> 00:13:29,300 yes, you would probably be missing out. 208 00:13:29,300 --> 00:13:34,820 So it would be more to your benefit to come to like an in-person course and get some hands-on 209 00:13:34,820 --> 00:13:35,820 experience. 210 00:13:35,820 --> 00:13:41,820 If that's all you plan on doing is that two weeks here get your book smarts and that experience, 211 00:13:41,820 --> 00:13:45,820 then yes, you should probably do an in-person course. 212 00:13:45,820 --> 00:13:53,580 If you aren't self-motivated enough to go and get more experience for yourself. 213 00:13:53,580 --> 00:13:57,420 Yeah, you know, we have a lot of students that will go back and forth. 214 00:13:57,420 --> 00:14:01,420 Well, I'm just not good at the book smarts, but hands-on I'm great. 215 00:14:01,420 --> 00:14:02,420 Yeah. 216 00:14:02,420 --> 00:14:05,780 But you know, we truly believe that those go hand in hand, right? 217 00:14:05,780 --> 00:14:10,260 Especially for our staff where we get questions from clients. 218 00:14:10,260 --> 00:14:16,900 We've got to make decisions and we've got to be able to reliably make good choices based 219 00:14:16,900 --> 00:14:20,060 on what we've learned and do it consistently, right? 220 00:14:20,060 --> 00:14:24,300 Because nobody should come into the can on yet one answer from you and get a totally separate 221 00:14:24,300 --> 00:14:27,300 answer from another staff member. 222 00:14:27,300 --> 00:14:28,300 Yeah. 223 00:14:28,300 --> 00:14:30,860 We should all have continuity in that regard. 224 00:14:30,860 --> 00:14:36,380 And that's very important because, you know, especially from a student standpoint, as we 225 00:14:36,380 --> 00:14:39,380 know, well, someone so told me to do this. 226 00:14:39,380 --> 00:14:42,980 So we always try to have that continuity if you will. 227 00:14:42,980 --> 00:14:43,980 Yeah. 228 00:14:43,980 --> 00:14:47,780 And I always take the default answer, hey, don't talk to me about it. 229 00:14:47,780 --> 00:14:49,260 Talk to the Deb. 230 00:14:49,260 --> 00:14:52,380 She has the right answer every single time. 231 00:14:52,380 --> 00:14:55,460 And unfortunately, that's not my expertise. 232 00:14:55,460 --> 00:14:57,180 My expertise is training. 233 00:14:57,180 --> 00:15:02,980 So I defer those questions to her because she's going to give you the right answer every 234 00:15:02,980 --> 00:15:03,980 time. 235 00:15:03,980 --> 00:15:08,780 And if not, she has the resources to get the right answer, whether it's through the vet or 236 00:15:08,780 --> 00:15:11,540 the resources that you've accumulated over the years. 237 00:15:11,540 --> 00:15:12,540 Yeah. 238 00:15:12,540 --> 00:15:16,540 Hey, go ask training this or go ask Kendall this. 239 00:15:16,540 --> 00:15:19,500 They're going to know for that specific thing. 240 00:15:19,500 --> 00:15:25,900 It's one of my favorite things hearing is when one of the trainers comes up like, oh, 241 00:15:25,900 --> 00:15:27,380 my student just asked me this. 242 00:15:27,380 --> 00:15:28,380 Can you give me the answer? 243 00:15:28,380 --> 00:15:31,900 I'm like, just send the student to me. 244 00:15:31,900 --> 00:15:38,540 That's probably the easiest way so that nothing gets misinterpreted anywhere. 245 00:15:38,540 --> 00:15:42,900 So absolutely, now I think it's something it took us a while to get to that point, right? 246 00:15:42,900 --> 00:15:48,220 Because we each had our hands and things that we should have joined the line in the sand 247 00:15:48,220 --> 00:15:50,220 with and said, hey, I don't deal with that. 248 00:15:50,220 --> 00:15:53,260 That's a dental, that's a double clark thing. 249 00:15:53,260 --> 00:16:01,900 You know, but one of the best things I think that we did was take injury, take decision-making 250 00:16:01,900 --> 00:16:08,500 on how a dog progresses through training, nutritionally, health wise. 251 00:16:08,500 --> 00:16:14,100 All those things we took it out of the hands of the trainers and put it in the hands of 252 00:16:14,100 --> 00:16:15,740 you and your staff. 253 00:16:15,740 --> 00:16:20,740 My outlook is I got to get this guy in this dog through training. 254 00:16:20,740 --> 00:16:21,740 Yeah. 255 00:16:21,740 --> 00:16:28,700 And that takes that kind of that approach out of it because when a dog's injured or something's 256 00:16:28,700 --> 00:16:33,980 going on, we put it in your hands to make the decision on whether that dog is allowed to 257 00:16:33,980 --> 00:16:37,780 continue in training, whether it needs to go to the vet. 258 00:16:37,780 --> 00:16:42,740 It needs to happen nutritionally and or medically in order to continue. 259 00:16:42,740 --> 00:16:46,620 And I firmly believe that's probably one of the best things that we ever did. 260 00:16:46,620 --> 00:16:51,540 You got in department saying, hey, this guy has to be done by this period of time. 261 00:16:51,540 --> 00:16:57,140 And I remember a dog actually getting hurt, breaking her tooth. 262 00:16:57,140 --> 00:17:00,180 And you saying no, take them to the vet. 263 00:17:00,180 --> 00:17:03,020 The vet gives us the guidance of what we need to do. 264 00:17:03,020 --> 00:17:07,020 And that dog and that handler actually was out of training for several months. 265 00:17:07,020 --> 00:17:11,660 I think one of the biggest problems. 266 00:17:11,660 --> 00:17:15,300 And it's not like a problem in the K9 world. 267 00:17:15,300 --> 00:17:20,620 I'm in maybe it is, but within the company talking between or communication between 268 00:17:20,620 --> 00:17:25,820 training and kennel was always afraid because they're like, oh, they can keep working. 269 00:17:25,820 --> 00:17:30,300 They can keep doing this or, you know, hey, I'm going to go right on your board. 270 00:17:30,300 --> 00:17:31,580 Don't touch my board. 271 00:17:31,580 --> 00:17:37,580 I'm going to go to the doctor's and my response now, but when we started kind of separating. 272 00:17:37,580 --> 00:17:39,580 Okay, like you got to do an injury report. 273 00:17:39,580 --> 00:17:44,300 That's going to give Deb all the information she needs or Deb's going to do it. 274 00:17:44,300 --> 00:17:47,900 But this dog's got to get cleared before they go back and training. 275 00:17:47,900 --> 00:17:50,940 And I definitely think that was a great decision. 276 00:17:50,940 --> 00:17:54,940 Not because I'm trying to like, you know, to my own corner anything. 277 00:17:54,940 --> 00:18:01,260 But more for just raising that care of the K9's percentage. 278 00:18:01,260 --> 00:18:13,020 For a fact, when we started or implemented the weight management and nutrition classes and the actual weighing of the dogs, 279 00:18:13,020 --> 00:18:19,820 which was, you know, an idea that had been wanted, but had needed to be implemented over the course of time. 280 00:18:19,820 --> 00:18:23,180 And then I was here to research and do that. 281 00:18:23,180 --> 00:18:28,940 That also led the way to make sure that we didn't have those dogs where they're like, oh, 282 00:18:28,940 --> 00:18:35,420 they're working dogs, they can be a little bit lighter, you know, and then their dogs like have all their ribs showing. 283 00:18:35,420 --> 00:18:37,260 And you're like, that's not a little bit light. 284 00:18:37,260 --> 00:18:42,380 That's a lot like, so we eliminated those types of problems as well. 285 00:18:43,100 --> 00:18:48,540 Like unless it's an actual medical issue that the dog has something wrong that can't just be fixed by, 286 00:18:48,540 --> 00:18:52,780 you know, messing with the protein and fat aspects of their food. 287 00:18:52,780 --> 00:19:02,220 So I definitely think that was good overall for the health of the kennel because kennel technically owns so many dogs throughout the course of a year. 288 00:19:02,220 --> 00:19:09,900 It's not just clients, dogs who are coming in, who are already on set schedules or set training plans and whatnot. 289 00:19:11,260 --> 00:19:17,420 Yeah, you know, the the expats of what you guys deal with, right? 290 00:19:17,420 --> 00:19:30,540 And I think a lot of people don't realize like how many problems could arise or how many things that you've seen over the years through experience and why sometimes we make the decisions. 291 00:19:31,740 --> 00:19:40,860 We do and how a dog comes in, you know, what is allowed with a dog to board with us, what's allowed in the kennel, what's not allowed in the kennel. 292 00:19:40,860 --> 00:19:54,380 How long the dog can stay in a kennel notification of clients or something was to happen like there's so many things that go on in the background that nobody ever sees, right? 293 00:19:54,380 --> 00:20:02,060 They just think, well, we just drop our dog off and then we just pick it up, but there's so many things that go on. 294 00:20:02,060 --> 00:20:18,060 And behind the scenes that people just don't get to see that you take care of. And of course, you and when I say you, I'm saying your staff, but you're crying down and get them up to poor with what the requirements are. 295 00:20:18,060 --> 00:20:20,860 And that's also been some downfalls, right? 296 00:20:20,860 --> 00:20:32,860 All right, so that's jump into that downfall when I mean by that is there's been staff that there's so much to do. 297 00:20:32,860 --> 00:20:36,860 And we've learned over the years or you have to. 298 00:20:36,860 --> 00:20:44,860 Yes, that information out in pieces because when we used to flood them and make them drink out of that fire hose, if you will. 299 00:20:44,860 --> 00:20:47,860 We had bad results and retention. 300 00:20:47,860 --> 00:20:56,860 Right, definitely. Yeah, there is a lot of information and again, going back to hands on experience. 301 00:20:56,860 --> 00:21:14,860 If you've never dealt with working dogs before, that is like what I would equate to culture shock going from a whole my cute little like shit sue or my toy poodle comes up until like even myself up until the point of working for the company. 302 00:21:14,860 --> 00:21:27,860 I think I had raised one German shepherd and he was like the sweetest boy ever and then it's all little dogs. I had never done anything larger than that and then I come in and there's, you know, 303 00:21:27,860 --> 00:21:46,860 masks and rot wailers and doberman, huge, 90, 115 pound German shepherds and again going back to the types of training we used to do, there are also different types of dogs more aggressive coming from overseas being imported. 304 00:21:46,860 --> 00:21:58,860 And so that's when they're big and stocky and have blockheads that if they grab you you're you're done, but we had all these different types of things back then and when you're just blasting people. 305 00:21:58,860 --> 00:22:15,860 They're like, okay, I have to remember to only groom a dog twice twice a month, you know, and then they're forgetting, oh, but I need to look out for this type of body language and then ended up getting hurt or, you know, just getting so stressed with everything that they had to do. 306 00:22:15,860 --> 00:22:28,860 And like, okay, well, I know I have to do this and have to do this now you're telling me I have to put it in a record keeping system as well or file it away and yes, you're correct the retention was not that great. 307 00:22:28,860 --> 00:22:43,860 So moving that into smaller segments over the course of, you know, what we call the probationary period about three months that that ended up being instead of just like, here's all the knowledge you need. 308 00:22:43,860 --> 00:22:55,860 We're going to see if you sink or swim kind of using that period to guide them along a little bit more for close to to almost that whole entire period at least two months. 309 00:22:55,860 --> 00:23:21,860 Yeah, clap here then some practical experience that another class here I think, you know, I had mentioned it maybe earlier maybe a couple days ago I am on boarding current staff right now, but this is something where I don't even let them touch the dogs for the first couple of days like you've got one set task it's clean a kennel properly. 310 00:23:21,860 --> 00:23:38,860 The moment you clean that kennel properly 30 times then you can take your first dog out when you take your first dog out I'm literally going to be right there next to you the whole entire time because I don't want to think bad to happen to that person or to the dog that I'm responsible for. 311 00:23:38,860 --> 00:23:58,860 So just going one step out of time instead of, you know, just do it kind of mentality for them and yeah that has helped definitely I think retain some more people they're not as stressed out mentally with everything that needs to be done. 312 00:23:58,860 --> 00:24:14,860 I feel like a lot of people are coming into the animal care industry are going to be more women young ladies to you know up to middle age there even some older women who are like, oh we'd love to volunteer you know help out. 313 00:24:14,860 --> 00:24:29,860 But they don't realize that these aren't pets again going back to their working dogs so they're not get down in their face and love on them kind of deal there get in my face and I'm going to bite yours kind of dogs half the time. 314 00:24:29,860 --> 00:24:45,860 So with that when you have women who and it's you know a fact we're not as strong as men I can't you know lift all these heavy weights or stop a 115 pound dog from dragging me across a field if he wants to. 315 00:24:45,860 --> 00:25:14,860 So when you have these younger women you do have to be a bit more gentle with them than you know when you're talking about some of the and I said it just a bit earlier as well there was all these men when I first got introduced is why I'm like big burly men you know working these dogs I first started as a 21 year old I know I was intimidated so now it's like hey with these girls we have to be a bit more on the soft side coming into the working dog and. 316 00:25:14,860 --> 00:25:17,860 Working dog industry. 317 00:25:17,860 --> 00:25:22,860 Yeah and that brings up an interesting point because. 318 00:25:22,860 --> 00:25:33,860 Even in the sense of you know there's no doubt once you step in the door you're in the working dog around right not every dog is aggressive or anything like that but. 319 00:25:33,860 --> 00:25:36,860 There's always that chance and it only takes one. 320 00:25:36,860 --> 00:25:44,860 So the word are some things that you've implemented to help safeguard against that you know obviously training. 321 00:25:44,860 --> 00:25:50,860 Right but I know there's some other things that you teach and things that we adhere to in order to help mitigate risk. 322 00:25:50,860 --> 00:25:57,860 Can you kind of touch on those things because I know somebody sitting in the background out on man. 323 00:25:57,860 --> 00:26:08,860 So I want to get into this but yeah what am I going to do when all my staff is getting eight up or you know I want to have these big bad dogs and even now we don't bring in. 324 00:26:08,860 --> 00:26:11,860 And you touched on this we don't bring in half the dogs. 325 00:26:11,860 --> 00:26:15,860 Yeah of that type of dog anymore like you just. 326 00:26:15,860 --> 00:26:26,860 It's not conducive right it's not safe it's just you know works we specialize in these types of dogs but we also have protocols specifically on how to handle these types of dogs now so can you touch on. 327 00:26:26,860 --> 00:26:28,860 That a little bit. 328 00:26:28,860 --> 00:26:39,860 Yeah definitely so again very different from what we used to do but the protocols we have in place now or policies for handling these more aggressive dogs. 329 00:26:39,860 --> 00:26:50,860 One of the things and it it sounds so like unmocho or you know very hands off approach but more risk like avoiding the risk. 330 00:26:50,860 --> 00:27:15,860 So if we've got newer staff or say we've got a young lady who's 110 pounds like soaking wet and extremely petite right we're not going to be like hey can you go walk this 115 pound rot wiler we're going to tell the male kennel tuck that we have go walk the rot wiler so kind of transferring that over to someone who might be better equipped to handle that situation. 331 00:27:15,860 --> 00:27:44,860 And then again in the kennel master course specifically we teach on and then I teach to our kennel tucks anytime we're training new new staff is if you don't know or you can't read the behavior properly or you're just even the slightest bit uncomfortable at this time like you know I've only been here two months I've never handled this type of dog before we're not trying to throw you in off the deep end anymore go get a trainer if I'm not available. 332 00:27:44,860 --> 00:27:52,860 Let's go back to what those protocols wouldn't so you're not throwing you're not throwing these girls into the deep end and pulling say hey you better go get that dog now. 333 00:27:52,860 --> 00:28:08,860 Yeah, no we try and avoid that especially with this the type of people that we're currently employing not saying that there's anything bad about the type of people we have but again that software approach just doing one thing at a time. 334 00:28:08,860 --> 00:28:14,860 The second thing that we kind of do in order to. 335 00:28:14,860 --> 00:28:26,860 Switch that risk over so that we're not having people consistently get up is positive control so one of the main things that we've had problems within the past. 336 00:28:26,860 --> 00:28:36,860 In some cases we do still do it I know that the trainers did it with my dog when he stayed on vacation which is just opening the kennel door and letting the dog out. 337 00:28:36,860 --> 00:28:55,860 If a dog comes back at you or you turn away for a second and you don't have your eyes on that dog and you're maybe a newer employee you're not going to know how or maybe not have the quick response time that's needed to protect yourself from getting eaten up so always have positive control. 338 00:28:55,860 --> 00:29:06,860 Which means putting a collar on the dog and then you know having your leash attached to that collar so that would be the second thing and then I think the third thing. 339 00:29:06,860 --> 00:29:10,860 Let me interject real quick on that second point right. 340 00:29:10,860 --> 00:29:14,860 Because this is what I'm thinking if I'm listening to this right now. 341 00:29:14,860 --> 00:29:16,860 That's great Deb. 342 00:29:16,860 --> 00:29:22,860 But what if I can get the dog in a call it like the dog tries to eat me what I mean what do you do about that. 343 00:29:22,860 --> 00:29:43,860 Definitely so if you have a leash regardless if it's a nylon if it is a leather leash or even a rope leash I've seen them now where they're those tied rope or braided rope you can still have a handle put your clip side through that handle to create a slip and you can slip a dog. 344 00:29:43,860 --> 00:29:51,860 Some versions of this that are used this is the softer version where you don't have any like. 345 00:29:51,860 --> 00:30:02,860 Hard tension in that line it's like the soft slip version of what maybe animal control or the human society might use in the version of a catcher pole. 346 00:30:02,860 --> 00:30:19,860 They use a slip on the end of that pole to keep the dog away from them and we use just that leash and our arms to keep the dogs away from us, but you can still slip the dog in order to keep some type of tension around the neck to keep that dog away from you. 347 00:30:19,860 --> 00:30:24,860 And if that doesn't work or that can't all track can't do that what do we do. 348 00:30:24,860 --> 00:30:42,860 I would then go to moving back to employing the help of the kennel master or we're very lucky at our facility to have a full training staff if even the kennel master's not available or also for some reason I feel uncomfortable employing the help of a trainer. 349 00:30:42,860 --> 00:30:59,860 And I know that has been something that we've had to do in the past with dogs who are just simply too big for even me like I'll take on 115 but not 140 pound master right that is huge head bigger than mine. 350 00:30:59,860 --> 00:31:24,860 And aggressive you know who can cleanly bite through a shovel handle like that's insane to me you grab my arm even though you know I'm the kennel master you're still going to snap my arm because I've got dainty four arms compared to a guy who might have a little bit more bulk talking to him. 351 00:31:24,860 --> 00:31:35,860 That would then still be my result there and then as you kind of mentioned we are we do deal with these types of dogs were last resort or behavior modification. 352 00:31:35,860 --> 00:31:46,860 So if it was ever a case of where the dog was so aggressive that we couldn't be putting a collar on them or a leash on them in any instance. 353 00:31:46,860 --> 00:32:09,860 I believe as well that the trainer who's taking on that dog is also partially responsible because if they know they have a problem they shouldn't be putting my staff unknowingly at risk of going in and trying to put the collar on like they've been taught to do and then not telling them oh hey they're actually here because if you try and put the collar on they're going to eat you up. 354 00:32:09,860 --> 00:32:17,860 So that would be enough of the thing where the communication has to be sound between the divisions. 355 00:32:17,860 --> 00:32:29,860 Yeah that's right and ultimately I mean even with any of this and we said it with quando like you also don't want to. 356 00:32:29,860 --> 00:32:41,860 Make problems worse or make the environment about environment so you're going to have some people was like oh just going then grab this dog and make sure he respects you. 357 00:32:41,860 --> 00:32:46,860 Yeah, but I'm here to be the first to tell you. 358 00:32:46,860 --> 00:32:57,860 Then doesn't work all the time and on top of that you don't want to create a bad experience with the dog and in my belief. 359 00:32:57,860 --> 00:33:00,860 Is the dog is here for short stay. 360 00:33:00,860 --> 00:33:04,860 Yeah in comparison to the rest of his life. 361 00:33:04,860 --> 00:33:07,860 So I don't need to make the dog respect me. 362 00:33:07,860 --> 00:33:10,860 I don't need to make the dog listen to me. 363 00:33:10,860 --> 00:33:16,860 I don't need the dog I just need the dog not to hurt anybody not to hurt itself. 364 00:33:16,860 --> 00:33:19,860 And to enjoy their time. 365 00:33:19,860 --> 00:33:29,860 Here yeah and you know that's another thing in the in the thought process when we look at this and these dogs that need to be bored it. 366 00:33:29,860 --> 00:33:35,860 Nobody else will take them and on top of that we want to create a bad environment form is just not right. 367 00:33:35,860 --> 00:33:42,860 So we have to consider all avenues to include or all perspectives to include the dogs perspective. 368 00:33:42,860 --> 00:33:49,860 Yeah, right through the so he's in a strange place he doesn't know anybody but on top of that we're going to make him listen. 369 00:33:49,860 --> 00:33:51,860 No absolutely not. 370 00:33:51,860 --> 00:33:55,860 We're going to take an approach that makes it as enjoyable as possible. 371 00:33:55,860 --> 00:34:04,860 Keep people safe and make sure that the people handling this dog can actually handle this dog and if not. 372 00:34:04,860 --> 00:34:16,860 We have other forms and methods that we can use to get the dog out and give them some run time give them some exercise without making it a bad experience because we don't want to make the problems worse. 373 00:34:16,860 --> 00:34:19,860 We want to help fix the problems. 374 00:34:19,860 --> 00:34:21,860 Thanks actually. 375 00:34:21,860 --> 00:34:22,860 Yep. 376 00:34:22,860 --> 00:34:24,860 So in a in a brief recap. 377 00:34:24,860 --> 00:34:29,860 The three things that you do to make sure that. 378 00:34:29,860 --> 00:34:35,860 Keep everybody safe and some protocols that you put in place to make that happen because I know we were a little bit long wind it. 379 00:34:35,860 --> 00:34:38,860 But it's chill. Can you break those three out real quick. 380 00:34:38,860 --> 00:34:53,860 Yeah, definitely so transfer your risk to someone else who might be more comfortable more experienced or you know in the case of male versus female more quipped or strong enough to handle a dog of a certain caliber. 381 00:34:53,860 --> 00:35:08,860 Always have positive control that would be the second thing for sure and then the third thing would be then to kind of like you were saying as well use the approach of well if we do have a dog that's aggressive. 382 00:35:08,860 --> 00:35:12,860 We don't have to make them like us so just take a step back. 383 00:35:12,860 --> 00:35:14,860 Make sure that that dog feels comfortable. 384 00:35:14,860 --> 00:35:21,860 We don't have to make that dog feel comfortable with us and start pushing them around and telling them what to do. 385 00:35:21,860 --> 00:35:31,860 So just just take care of the dog if that means the minimum where they're getting their basic needs met there food water elimination of waste and cleaning their kennel. 386 00:35:31,860 --> 00:35:36,860 Then that's good for us to make sure that their healthy during their stay. 387 00:35:36,860 --> 00:35:47,860 Yeah, and you gave your your staff a voice if they don't feel comfortable with that dog because that's a lot of it too when the dog senses that you're not comfortable you're not confident. 388 00:35:47,860 --> 00:35:57,860 You can take advantage of those things too and when your staff approaches a kennel and the dog snarling at the kennel and they don't feel comfortable handling this dog. 389 00:35:57,860 --> 00:35:59,860 Yeah, and make a way. 390 00:35:59,860 --> 00:36:09,860 Consult you and then maybe we get training involved in order to help mitigate any risk of the staff or the dog as well. 391 00:36:09,860 --> 00:36:21,860 Yeah, so that's the I think that's if you don't get anything else out of this podcast take those home and use them because it has made a remarkable difference for us. 392 00:36:21,860 --> 00:36:26,860 And not only staff retention but also workers comp claims as well. 393 00:36:26,860 --> 00:36:29,860 When's the last time you had a kennel. 394 00:36:29,860 --> 00:36:32,860 A claim of workers comp in the kennel. 395 00:36:32,860 --> 00:36:37,860 For the kennel, not sure about training side, but just kennel. 396 00:36:37,860 --> 00:36:40,860 Well, well. 397 00:36:40,860 --> 00:36:44,860 I don't know what you people. 398 00:36:44,860 --> 00:36:55,860 But I believe that it was the beginning, the January, February of 2020 right after we moved to this new facility. 399 00:36:55,860 --> 00:37:00,860 Yeah, and it wasn't even major and I'll say this. 400 00:37:00,860 --> 00:37:03,860 It was violation of which they've been taught. 401 00:37:03,860 --> 00:37:06,860 The pilot of policy that is correct. 402 00:37:06,860 --> 00:37:11,980 was and if they were to follow policy when they've been an issue at all, so it's greatly diminished 403 00:37:13,180 --> 00:37:19,980 accidents for the staff as well, which is really a plus because we're keeping people safer. 404 00:37:19,980 --> 00:37:25,260 And if that jiggle of staff member were to follow positive, positive control with this dog, 405 00:37:26,220 --> 00:37:33,260 and initiate all. Exactly. Again, and that's why we have those policies there. It's just, 406 00:37:33,260 --> 00:37:41,260 again, kennel master, kennel manager kind of deal here is how do you, you have to make sure 407 00:37:41,260 --> 00:37:45,980 you have the right people in there to know, once I've taught you this, it's still going to be enforced 408 00:37:45,980 --> 00:37:52,220 if I'm not around. So that's another thing. Well, yeah, you know, that's always, you know, 409 00:37:52,220 --> 00:37:57,500 one of those things where you try to stress the importance and we do it in training with our handlers 410 00:37:57,500 --> 00:38:02,700 and our trainers. Here's the importance and we teach them our experience, right? And when people take 411 00:38:02,700 --> 00:38:07,740 your kennel master class or they get the opportunity to work under you, they're getting all 412 00:38:07,740 --> 00:38:14,700 this experience, right? The good and the bad experience, right? I've had bad experiences with dogs, 413 00:38:14,700 --> 00:38:21,820 likewise, you have, you've seen bad experiences with staff members that don't listen and 414 00:38:21,820 --> 00:38:27,420 try to do their own thing and end up getting hurt or dogs taking advantage of the situation, 415 00:38:27,420 --> 00:38:35,420 you know, and or even the situations when you kind of push a dog to conform to what you do 416 00:38:35,420 --> 00:38:42,620 and we just seem the bad of that, you know, some of which have been learning from our own experience 417 00:38:42,620 --> 00:38:47,420 and some of which have seen other people's experiences and going, whoa, we don't, no, we don't 418 00:38:47,420 --> 00:38:54,380 need to be doing that, we need to stay away from that. So they get that experience that you're 419 00:38:54,380 --> 00:39:00,460 getting when you're talking about thousands of dogs that you've seen and dealt with and 420 00:39:00,460 --> 00:39:06,220 consulted bets on and things that are at nature. So that's, it's really remarkable to see that 421 00:39:06,220 --> 00:39:12,540 even some small tweaks, three things that we've tweaked have made the biggest differences. 422 00:39:12,540 --> 00:39:17,580 It's just crazy to think that and you always think, why don't we do this earlier? 423 00:39:17,580 --> 00:39:28,860 Because Deb wasn't here earlier. Okay. I really will, you know, when you have somebody that's 424 00:39:28,860 --> 00:39:38,220 dedicated to doing this, somebody that's dedicated to also empowering women to grow within this 425 00:39:38,220 --> 00:39:45,100 industry, like big things happen, right? Yeah. Hey, we go all this up with anybody says a man will 426 00:39:45,100 --> 00:39:50,700 never see it from that perspective. I don't care. You just won't. I have compassion. I have three 427 00:39:50,700 --> 00:39:55,340 girls, people know, you know, obviously have a wife as well. So I'm in a house of women, 428 00:39:55,980 --> 00:40:02,220 but I can never take that perspective wholeheartedly like you can. And so you're the voice, 429 00:40:02,220 --> 00:40:09,580 you're the way that you manipulate things that work for a woman in this industry and I commend you 430 00:40:09,580 --> 00:40:15,260 for that. I absolutely, 100% take 100% credit for that because it's absolutely true. 431 00:40:16,460 --> 00:40:20,860 I take a man's perspective, suck it up and let's go, right? I told you that didn't 432 00:40:20,860 --> 00:40:27,500 need a class and you cried. So that's still been crying. What's that saying now? I might have 433 00:40:27,500 --> 00:40:34,460 been a little bit panicked, but yeah. All right, I'm just joking. You didn't cry, but, you know, 434 00:40:34,460 --> 00:40:40,380 that's that's the man I approach. I could up and go, right? But we haven't taken step back and you 435 00:40:40,380 --> 00:40:46,620 mentioned training and even taking a step back and training and understanding that everything is not 436 00:40:47,340 --> 00:40:53,660 suck it up and go. We got to take perspectives and see it from other people's eyes. And that's 437 00:40:53,660 --> 00:40:58,700 taught us really the most valuable lessons. And even when we're teaching students and mentor 438 00:40:58,700 --> 00:41:03,980 and students, we just had this the last two weeks feeling what student problems, you know, amongst 439 00:41:03,980 --> 00:41:10,060 each other and it comes down to them communicating with each other. And then they come back a week 440 00:41:10,060 --> 00:41:17,660 later and look back and go, man, I learned so much by the simple fact that I just needed to communicate 441 00:41:18,860 --> 00:41:28,380 and it's profound. But yeah, it is really. But, you know, as a kiddle master, 442 00:41:28,380 --> 00:41:33,900 you obviously have a long list of growth and things that you can talk about. But, you know, this 443 00:41:33,900 --> 00:41:40,940 this beyond us, not everything is roses and smells great, right? And the struggle there. So can 444 00:41:40,940 --> 00:41:49,820 you share maybe some struggles that you know, you've had over your time and maybe those are things 445 00:41:49,820 --> 00:41:54,860 that they can learn from and maybe some ways that you've overcome those. You know, speak about 446 00:41:54,860 --> 00:41:58,780 how many you want, you know, if you want to do one or three, a shirt choice. 447 00:41:58,780 --> 00:42:05,660 Only three. I'm just kidding. But, you know, we all learn from struggles where, you know, 448 00:42:05,660 --> 00:42:14,300 nobody's perfect. And, you know, no company is perfect. And we try hard. You know, as a whole as a team, 449 00:42:15,260 --> 00:42:19,740 but, you know, I'll be the first to tell clients, we're not perfect. We try to try our best. 450 00:42:19,740 --> 00:42:25,020 And we have a heart of, you know, trying to do the best. And there's nothing that we take lightly. 451 00:42:25,660 --> 00:42:31,340 We don't just do some things and go, oh well, oh well, it's the way it is or oh well, this, you know, 452 00:42:31,900 --> 00:42:38,620 we really take things to heart. And I know you do too. So yeah. So there you go. 453 00:42:39,340 --> 00:42:48,700 Yep. Well, I think one of the biggest problems was finding that sweet spot to retaining. 454 00:42:48,700 --> 00:42:57,100 People, um, and then accompanying that very closely would be finding the right type of people to 455 00:42:57,100 --> 00:43:03,260 hire into the kennel. Again, I am, again, like you said, all about empowering women, um, 456 00:43:03,260 --> 00:43:09,180 as a woman myself. And quite a young one when I started in a different era of training, 457 00:43:09,180 --> 00:43:14,540 where I grew grew in the company with, you know, suck it up and go with the rest of the guys. 458 00:43:14,540 --> 00:43:21,180 I'm trying to be much more calm, um, but then I also have to say, well, a little bit, you know, 459 00:43:21,180 --> 00:43:27,420 these dogs are dangerous if you don't pick it up fast enough, or can be dangerous if you don't 460 00:43:27,420 --> 00:43:34,140 pick it up fast enough. So those would be two of the problems that were well on our way to fixing, 461 00:43:34,140 --> 00:43:40,540 but then you run into this generation does not want to work. So what I call them out, 462 00:43:40,540 --> 00:43:50,860 this generation is a problem as well. Just finding people to apply. At least, if they do want 463 00:43:50,860 --> 00:43:56,140 to work, they don't want to work in animal care, um, finding people to apply and using, you know, 464 00:43:56,140 --> 00:44:02,620 those avenues. So all three of those kind of clump in together there into the right type of people 465 00:44:02,620 --> 00:44:10,620 retaining them, um, and you know, finding them to hire them in the first place as regards to the 466 00:44:10,620 --> 00:44:19,500 kennel aspect, finding the time to research when I was understaffed in order to benefit the kennel 467 00:44:19,500 --> 00:44:29,420 more. I think it it took roughly six months to go through and create one class for weight management, 468 00:44:29,420 --> 00:44:35,740 which was something we really needed to start implementing back a couple of years ago, and 469 00:44:36,780 --> 00:44:41,100 I could never find the time. I was like, well, I just lost my kennel tech, and that was the only one I 470 00:44:41,100 --> 00:44:46,140 had. So they're going to have to wait. But then we had dogs on trial food, and we had like three 471 00:44:46,140 --> 00:44:50,060 different dogs on three different trial food, and I'm like, this is going to be three months, 472 00:44:50,060 --> 00:44:55,900 and I have to make sure I'm documenting this. So finding the time to research to benefit the 473 00:44:55,900 --> 00:45:02,780 kennel better was extremely hard when the kennel was understaffed because we had the retention 474 00:45:02,780 --> 00:45:07,580 problem. So again, kind of ties all back in together there. When you do find good help, 475 00:45:07,580 --> 00:45:13,500 you're able to complete more as a manager instead of just as another worker who's taking care 476 00:45:13,500 --> 00:45:19,580 and doing what you're supposed to be doing. And then I think one of my personal biggest problems 477 00:45:19,580 --> 00:45:25,580 was finding everything we're talking about hands-on experience, finding all these new 478 00:45:25,580 --> 00:45:36,300 experiences by myself, because I've networked a small amount through social media and talking to 479 00:45:36,300 --> 00:45:43,020 other handlers when I first started to other people who were managing kennels, and I was like, 480 00:45:43,020 --> 00:45:48,540 oh my gosh, they don't look like they're having the problems I'm having, but finding the time to 481 00:45:49,500 --> 00:45:55,340 not do everything myself, even if I was understaffed. So someone was like, hey, we're going to need 482 00:45:55,340 --> 00:46:01,980 you to do this or do that or calling me on my off days, not not realizing how to have an off-slage 483 00:46:01,980 --> 00:46:09,500 so that I didn't burn out. Was extremely hard during the understaffed seasons, but then when we 484 00:46:09,500 --> 00:46:15,180 were staffed, I was like, so happy to get back into the research and the stuff that I really 485 00:46:15,180 --> 00:46:20,940 needed to do for the kennel. So those would be like the major problems there that kind of all 486 00:46:20,940 --> 00:46:29,900 tie back into retention of employees within the kennel setting. So now that that's been fixed, 487 00:46:29,900 --> 00:46:37,500 it's been smooth, smooth, smoother sailing. I wouldn't say smoothest, but smoother sailing for those 488 00:46:37,500 --> 00:46:44,220 problems there for other people to be mindful of, especially if you're a new manager, because I 489 00:46:44,220 --> 00:46:49,260 remember having to make my way up, you know, you're like, you're going to start as a kennel tag 490 00:46:49,260 --> 00:46:55,180 and then you'll be the kennel master, Dezigni, and then when you hit your two year mark, you'll be 491 00:46:55,180 --> 00:47:00,780 the official kennel master due to the experience that you have. And I was like, huh, two years, 492 00:47:00,780 --> 00:47:06,940 I still need more experience, but throughout that whole entire time for the most part, from about 493 00:47:06,940 --> 00:47:11,900 that six to eight month mark, there was a couple of months in there, why was the only person? 494 00:47:11,900 --> 00:47:19,740 And so it's like, kennel master, who I'm the only one here. So that was a very big learning curve 495 00:47:20,620 --> 00:47:26,300 at the beginning there. I remember days and still, taking days in the kennel. You know, 496 00:47:26,300 --> 00:47:31,820 not only does it ground me, but it also keeps me in the loop as to which you deal with on the 497 00:47:31,820 --> 00:47:36,620 day-to-day basis. And I never want to lose that perspective because it's important for all 498 00:47:36,620 --> 00:47:43,100 us to understand. We were joking about it today. My and I about everybody taking someone else's job 499 00:47:43,100 --> 00:47:50,220 for a week, you know, and getting a feeling for what everybody else does because we sometimes lose 500 00:47:50,220 --> 00:47:57,420 perspective, right? So that we can have understanding of what everybody else does. And sometimes just 501 00:47:57,420 --> 00:48:03,020 inherently we lose perspective, like we think that everybody else has it easier, you know, 502 00:48:03,020 --> 00:48:09,980 but everybody plays a function and without that function the team would not operate. And, you know, 503 00:48:09,980 --> 00:48:17,340 I don't ever want to lose that perspective of the kennel or the store or what my ad does or what, 504 00:48:18,060 --> 00:48:23,180 you know, anybody deals with a kennel tech. You know, I want to know and make sure that we always 505 00:48:23,180 --> 00:48:27,500 keep that perspective because I think a lot of leaders lose that perspective of a way they came from. 506 00:48:27,500 --> 00:48:33,660 And when we lose that perspective of where we came from, you know, who are we to sit up on this 507 00:48:33,660 --> 00:48:39,820 high horse and go, hey, just do this or make changes without talking with everybody and getting that input. 508 00:48:40,540 --> 00:48:47,260 And you know, that doesn't just go for our industry. I have an opportunity to talk to many different 509 00:48:47,260 --> 00:48:54,060 people, many different industries from business leaders, to law enforcement, to, you know, higher 510 00:48:54,060 --> 00:49:01,580 to the executive level all the way down to the deputy that, you know, feels like nobody cares about them. 511 00:49:02,300 --> 00:49:08,140 And I don't want us to lose that perspective. And we talk about it as an executive staff and 512 00:49:08,140 --> 00:49:13,900 a executive staff and management staff, like we want everybody to feel like they're never 513 00:49:14,700 --> 00:49:20,860 by themselves or that there's somebody that doesn't care for them. And their manager takes them out 514 00:49:20,860 --> 00:49:25,900 and, you know, gives them, you know, a day a lunch and just tell them that they're appreciated 515 00:49:25,900 --> 00:49:31,980 because they really are. And I never want us to feel like that. I remember years ago someone 516 00:49:31,980 --> 00:49:36,860 telling me, I just, you know, I don't know if you're going to let me go and I'm like, whoa, where's that 517 00:49:36,860 --> 00:49:41,020 coming from? Like you should never work at a company where you got to feel like, 518 00:49:41,900 --> 00:49:47,100 when's my last day of work? And if we're not doing a good enough job to make sure that you're not 519 00:49:47,100 --> 00:49:52,380 feeling that way, like, we're really missing about it. And that's why I love the perspective that 520 00:49:52,380 --> 00:49:59,420 you give from a woman's perspective, go, hey, I've been there. I understand it, like, so let me 521 00:49:59,420 --> 00:50:05,500 come up with ways and training that I can mitigate some of the things that maybe I felt when I was 522 00:50:05,500 --> 00:50:11,260 in your position. And I don't want you to lose that perspective. And I want to encourage others 523 00:50:11,260 --> 00:50:18,620 to special leaders to not lose that perspective. And I really value that. Everybody in the organization 524 00:50:18,620 --> 00:50:24,860 has ideas and has input and has different experiences or different visions or different perspectives. 525 00:50:24,860 --> 00:50:33,100 And we can all learn from. And it's important to have that eye or that ear for that and encourage 526 00:50:33,100 --> 00:50:38,060 that. They'll never be scared to say something. We had a situation not too long ago from one of 527 00:50:38,060 --> 00:50:44,620 the kennel texts. And I won't mention any names. But she was scared to mention some of her personal 528 00:50:44,620 --> 00:50:53,180 feelings. And I'm just like, no, whoa, he's let her know that no, no means like, yeah, this, this 529 00:50:53,180 --> 00:50:58,940 is not right. So we joking we play, but at the end of the day, like, everybody's part of the team. 530 00:51:00,140 --> 00:51:05,020 The end of the day, I really respect it because there's never a time that I worry about the 531 00:51:05,020 --> 00:51:10,460 kennel and the care of the dogs and the treatment of the dogs. And quite frankly, I don't worry 532 00:51:10,460 --> 00:51:16,540 about you. I really don't because I know you got it handled. Anyway, so we got the new respiratory 533 00:51:16,540 --> 00:51:22,140 thing, Dev, that like, it's been like very hot topic. I know we've gotten a couple of clients that 534 00:51:22,140 --> 00:51:29,260 have reached out to us and said, hey, what is, what is this? Should I be worried? You know, what 535 00:51:29,260 --> 00:51:36,700 does it look like in your kennel? Like we've had some that have asked that. You know, we never know 536 00:51:36,700 --> 00:51:41,740 what is going to come about, right? When we first started dealing with the federal government 537 00:51:41,740 --> 00:51:47,820 on some other contracts, like they wanted these theft and these names done, like there was a 538 00:51:47,820 --> 00:51:53,580 old, let's just stuff that we had to put together to try to make this happen. That was vastly 539 00:51:53,580 --> 00:51:57,900 different than what we were used to because of the amount of money and resources they had, 540 00:51:57,900 --> 00:52:04,940 that they could do all these things on site. But this new respiratory disease that's kind of 541 00:52:04,940 --> 00:52:11,900 circulating right now, as we know, we never know what's going to, what's new out on the horizon or 542 00:52:11,900 --> 00:52:20,060 whatnot. So in the kennel, how do you make sure that your staff was prepared for these new things? 543 00:52:20,060 --> 00:52:26,060 And how do you stay on top of these potential outbreaks and things that are out of the 544 00:52:26,060 --> 00:52:29,740 future from the kennel perspective? How do you stay on top of those things? 545 00:52:31,260 --> 00:52:39,020 Yeah, so we do have all of our policies still in place for proper procedures for sanitation and 546 00:52:39,020 --> 00:52:45,420 cleaning. So those aren't going to change any. Basically, all of our policies that we have 547 00:52:45,420 --> 00:52:50,620 at the kennel, we already have sanitation protocols, we already have how to clean a kennel, 548 00:52:50,620 --> 00:52:55,580 so our cross contamination protocols between the different kennels are not going to change. 549 00:52:55,580 --> 00:53:01,420 We're not going to add even more disinfectants and make things super hard. The disinfectants we have 550 00:53:01,420 --> 00:53:07,900 are kennel safe and actually approved by one of our long-standing veterinarians that we work with. 551 00:53:07,900 --> 00:53:12,860 So we're not changing that anytime soon. It's like when people were like, 552 00:53:13,660 --> 00:53:19,500 fried with COVID, bleach takes care of COVID if you have it in the right ratio. Okay, so don't 553 00:53:19,500 --> 00:53:25,500 freak out and start doing all this extra unnecessary stuff. So we kept all of our cleaning 554 00:53:25,500 --> 00:53:31,420 protocols and sanitation protocols the same, but we do have to be a bit more vigilant. So our 555 00:53:31,420 --> 00:53:39,900 veterinarian told us on one of our last visits that this is just like Portitella, but it's the 556 00:53:39,900 --> 00:53:46,220 killer version. All the same signs and symptoms you're looking out for, but once you take your dog 557 00:53:46,220 --> 00:53:54,300 in for treatment, you know, they're showing more dangerous symptoms signs that can actually end in 558 00:53:54,300 --> 00:54:00,780 well instead of my dog just needing like a breathing treatment. Now they're in the K9 emergency room, 559 00:54:00,780 --> 00:54:07,420 or ICU getting 24-7 care because it's, you know, they could stop breathing in the middle of the night. 560 00:54:07,420 --> 00:54:14,220 So same signs and symptoms just exacerbated to be to a point where it could harm them for more than 561 00:54:14,220 --> 00:54:20,300 just a couple of weeks. It could kill them. So what we're looking out for is all those same signs and 562 00:54:20,300 --> 00:54:27,820 symptoms of penal cough, Portitella, in any of the dogs who are coming to our facility and, you know, 563 00:54:27,820 --> 00:54:33,980 we tell it to the students when they're going out places, especially when their dogs get released to them, 564 00:54:33,980 --> 00:54:40,700 don't take them to dog parks. When I'm traveling, when we're transporting dogs, I like to go somewhere 565 00:54:40,700 --> 00:54:47,340 where it's lit up, but I still won't take a dog into like the gas station, like dog parks that they 566 00:54:47,340 --> 00:54:51,980 have on the highways. So we don't know how they're cleaning. We don't know the other dogs that have been 567 00:54:51,980 --> 00:54:58,460 there, steer clear from areas that could potentially harbor that respiratory thing. Because I mean, 568 00:54:58,460 --> 00:55:04,940 if we're thinking about it in the span of like two months, it went from Oregon on the other side of the 569 00:55:04,940 --> 00:55:11,900 US down to this side because it was just traveling with people across those roads in highways. So we're 570 00:55:11,900 --> 00:55:17,980 looking out for those signs and symptoms and then staying away from risky places and we always 571 00:55:17,980 --> 00:55:24,140 urge our clients like if they feel uncomfortable bringing their dog in for boarding, get them an 572 00:55:24,140 --> 00:55:29,980 extra board of Tela Shaw as some extra coverage. They have six month boosters. They also have 573 00:55:30,860 --> 00:55:37,420 a canine influenza, which is another respiratory shot vaccine that you can get for dogs. Just give 574 00:55:37,420 --> 00:55:43,100 them a full rounded coverage there before you bring them in for your piece of mind. But we're never 575 00:55:43,100 --> 00:55:50,380 going to skimp on our procedures and policies that we have in place and we're not going to put 576 00:55:50,380 --> 00:55:55,820 your dog at risk. If we say, hey, we have a dog who's coughing like we're quarantining them off or 577 00:55:55,820 --> 00:56:00,380 we're quarantining our kennel, like you can't come in. We're not going to put other people's dogs 578 00:56:00,380 --> 00:56:07,100 at risk just because we might need $40 a night to have a dog board with us. So that's kind of what 579 00:56:07,100 --> 00:56:12,780 we tell clients when they ask about this. Unfortunately, according to the research right now, 580 00:56:12,780 --> 00:56:19,740 there's not much else they can do to really stop the spread of it. Just treating it as if it's a 581 00:56:19,740 --> 00:56:28,460 more dangerous version of Borta Tela. Yeah, that's one of the vaccination protocols are so intense. 582 00:56:29,180 --> 00:56:34,940 Yeah, our facility and there's nobody coming into the facility without full vaccination, 583 00:56:34,940 --> 00:56:43,020 and even students or running cert the dogs have to be fully vaccinated before coming in. 584 00:56:43,740 --> 00:56:49,420 Sometimes clients get irritated at times with the way that we require them and we require 585 00:56:49,420 --> 00:56:57,260 vaccinations from a vet from any handwritten or, hey, I got the file. I understand that. 586 00:56:57,260 --> 00:57:05,420 But for our piece of mind, I'm sure that the vet's and I think you found one time. Yeah, 587 00:57:05,420 --> 00:57:13,020 we're somebody trying to trace the situation. Yeah, you actually called the vet and the vet was 588 00:57:13,020 --> 00:57:20,300 like absolutely not. We did not give these vaccinations. Yeah, the vet was like, we're seeking 589 00:57:20,300 --> 00:57:27,020 legal action against this person for forging records in the past to other companies. So 590 00:57:27,020 --> 00:57:34,140 I'm using the same signature and scans and stuff. So that was a crazy situation. And I think I 591 00:57:34,140 --> 00:57:38,460 have in the past, a lot of people are like, Deb, you're a mother, a mother, hand. They're 592 00:57:38,460 --> 00:57:42,860 have been at least two people who are like, at first, when you were like, oh, we have to have 593 00:57:42,860 --> 00:57:46,940 them directly from the vet and we're like, oh, but, you know, we're not doing anything. You offended 594 00:57:46,940 --> 00:57:51,260 us by saying, well, if you don't give me the copies, I'm going to have to call your vet. And they 595 00:57:51,260 --> 00:57:56,460 got offended by that. I'm like, this is for the safety of all the dogs inside the kennel. You know, 596 00:57:56,460 --> 00:58:00,940 I always refer to it as my kennel. Like, this is my kennel. Your dog's not a part of my kennel yet. 597 00:58:00,940 --> 00:58:06,780 So I don't care what you're doing. My dogs need to stay safe. So I'm going to call them. And then 598 00:58:06,780 --> 00:58:12,620 once they realize, you know, we do this for everyone, not just targeting one specific person, 599 00:58:12,620 --> 00:58:19,340 those those records and those medical vaccines have to come from a vet as well. Like, we don't 600 00:58:19,340 --> 00:58:25,100 take self-giving vaccines, but also we have to have that record directly from the vet because 601 00:58:25,100 --> 00:58:31,260 unfortunately, people in the past have proven to be untruthful. So that's something we just have to 602 00:58:31,260 --> 00:58:38,460 ensure everyone's staying safe. Well, you know, on top of that, right, if my siblings are dogs to 603 00:58:38,460 --> 00:58:46,220 us, at least she knows that we've taken the steps to ensure as much as we can in all possibilities 604 00:58:46,220 --> 00:58:52,300 that her dogs are going to be healthy or at least be around other healthy dogs that we know, 605 00:58:52,300 --> 00:58:58,540 right, my 100%. I mean, one of the reasons that I actually, I was bringing Dottie my dog for training 606 00:58:59,500 --> 00:59:03,660 before I ever boarded what CCU, but one of the main reasons that I felt comfortable 607 00:59:03,660 --> 00:59:08,860 bringing them to training was because before my dog ever set foot on property, I had to make sure 608 00:59:08,860 --> 00:59:13,900 that my vet sent over all of her vaccination records. So that way, they could make sure not only 609 00:59:13,900 --> 00:59:19,500 where the dogs they're safe, but I also interpreted as keeping my dog safe. But, you know, it keeps 610 00:59:19,500 --> 00:59:24,140 my dog safe and it keeps all of the other dogs safe, who are eventually going to have an incredibly 611 00:59:24,140 --> 00:59:32,140 important job, but that's a detection, patrol tracking, a service dog. So yeah, 100%. It is, it makes 612 00:59:32,140 --> 00:59:37,980 me way more comfortable than paying the same amount really for somewhere that doesn't require 613 00:59:37,980 --> 00:59:44,220 those vaccines for a fraction of the care that I've seen just in the kennel that the technicians 614 00:59:44,220 --> 00:59:52,540 and that provide. Yeah, you know, the crazy thing is is from the client side of it, I deal with a lot 615 00:59:52,540 --> 01:00:01,020 of that. We had a lady that says she owns the kennel and says she wanted to bring her dogs for training, 616 01:00:01,580 --> 01:00:06,460 but she administers all her own vaccines and all that and, you know, I told her, 617 01:00:06,460 --> 01:00:14,460 you know, I'm not saying you don't, right? You very much could. Just like we could very much 618 01:00:14,460 --> 01:00:22,860 give our own vaccines. But the reasons why we don't is because of the optics, right? As an example, 619 01:00:23,500 --> 01:00:30,940 I'll give you this example. Now it's my word that we gave vaccines appropriately and 620 01:00:30,940 --> 01:00:37,980 remember I'm trying to protect our best interest in the eyes of someone else. But when I go to a 621 01:00:37,980 --> 01:00:49,420 third party like a vet and we pay exorbit amounts of money, but we do it because now we have a third 622 01:00:49,420 --> 01:00:56,220 party that says that our dogs were vaccinated. We did this, this and this on the medical exams, 623 01:00:56,220 --> 01:01:02,940 it's not us doing it. Could we hire a vet tech? Could we give a vast amount of the vaccinations that 624 01:01:02,940 --> 01:01:10,300 we are required to give ourselves and save some money? Absolutely. But I think it saves us more by paying 625 01:01:10,300 --> 01:01:17,980 a little bit more because of the optics and because of the assurance that things are done correctly, 626 01:01:19,020 --> 01:01:25,820 versus during on myself, but she could not understand why we require the vet to give them even 627 01:01:25,820 --> 01:01:32,140 though she'd give them herself. And you know, she took it as an attack on her and oh, you don't trust 628 01:01:32,140 --> 01:01:39,820 me by no means in my saying that. But what I am saying is there's other clients that trust us 629 01:01:40,860 --> 01:01:47,180 do the right thing. And that being said, I'm sorry, but I'm going to have to pass on the 630 01:01:47,180 --> 01:01:52,220 three or five thousand dollars that we're going to make on training from you to ensure that our 631 01:01:52,220 --> 01:01:59,260 clients are rest assured that every single dog we know has received the vaccinations, 632 01:01:59,260 --> 01:02:04,220 at least because we're getting them from a board certified veterinarian that says that they have 633 01:02:04,220 --> 01:02:08,620 administered. Those vaccinations to that dog and we won't bury on that. We just want, 634 01:02:09,580 --> 01:02:16,940 but I think I think it's the best call absolutely 100%. One of the most important roles that the 635 01:02:16,940 --> 01:02:22,860 kiddo master and dev obviously plays is just ensuring that no matter what age that dog is or the 636 01:02:22,860 --> 01:02:29,180 puppy is or whatever, not only are they receiving superb treatment. And I can say that honestly as 637 01:02:29,180 --> 01:02:33,420 a self-proclaimed dog mom, even though everyone at the facility hates that term, but I'm going to say 638 01:02:33,420 --> 01:02:40,140 it. Like, you know, I love my dogs, right? They're my little babies. I would never leave them 639 01:02:40,140 --> 01:02:45,100 somewhere. I felt was unclean or unsafe or they weren't going to be treated right. And I see 640 01:02:45,100 --> 01:02:50,700 just as an observer. I see how they treat the dogs and the kennels. I see how they treat the 641 01:02:50,700 --> 01:02:57,340 kennels cleaning with care. Each dog has treated individually and I could just go on. 642 01:02:58,620 --> 01:03:03,740 Well, the thing is, you know, it's hard to say those things because, but people don't see what 643 01:03:03,740 --> 01:03:11,180 goes on in the background. Yeah. And, you know, on top of that, I'll reiterate this, we're not perfect 644 01:03:11,180 --> 01:03:19,980 by anything. But the effort like that goes into it. And you can't guarantee everything that's 645 01:03:19,980 --> 01:03:25,900 going to go right. Whenever we put people's hands involved in things, there's it's inevitable 646 01:03:25,900 --> 01:03:34,460 something's going to break. But the care, the, and I say that because of the heart for everything 647 01:03:34,460 --> 01:03:39,660 of the dog, they keep their dog as safe as possible. And, you know, and the protocols that are 648 01:03:39,660 --> 01:03:46,300 set out or set out for those purposes, 100% is to keep the dog as safe as possible. And that's 649 01:03:46,300 --> 01:03:53,260 from vaccination is to cleaning, to sanitation, to staff training. I mean, the amount of hours that 650 01:03:53,260 --> 01:04:02,140 you spend training a staff like one people take, this is really crazy. It takes us a lot longer. 651 01:04:02,860 --> 01:04:08,700 You know, but I can never call a client and say their dog got sick at our kennel because of the 652 01:04:08,700 --> 01:04:16,620 lack of sanitation. Yeah. And I just, I just want to feel right doing that. But I get it. Well, 653 01:04:16,620 --> 01:04:23,340 I think we'll wander down, Deb, like we got to spend together. And that's remarkable. I appreciate 654 01:04:23,340 --> 01:04:28,380 the time. I, I hope that somebody learned one thing from this and one thing that they'll let 655 01:04:28,380 --> 01:04:34,460 out from you. There's a wealth of knowledge that you have. And the amount of information you can 656 01:04:34,460 --> 01:04:40,540 teach somebody is just remarkable. And so I hope everybody enjoyed this podcast. Remember, 657 01:04:40,540 --> 01:04:47,500 Tuesdays and Fridays, we release our podcast on every network, which can release a podcast, 658 01:04:47,500 --> 01:04:55,580 including YouTube. But our short sets are on Tuesday and our long episodes are on Friday. 659 01:04:55,580 --> 01:05:01,580 Why do we do that? Let me tell you. Let me give you some insight because on Tuesdays and Fridays, 660 01:05:01,580 --> 01:05:08,620 we groom every single dog. I appreciate everybody listening and I'm excited to see what 2020, 661 01:05:08,620 --> 01:05:15,900 24 brings and we're leading off with some heavy hitters already in 2024 and Deb, a Clark, 662 01:05:15,900 --> 01:05:22,140 being one of them sharing her knowledge of her kennel and how it runs and some of the insights 663 01:05:22,140 --> 01:05:42,940 on what goes on in the background. I appreciate it, Deb. Thank you, everybody. Thank you.