WEBVTT

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are you recording or am i i am if you want to

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record as a backup that works oh yeah i should

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probably do that you're right all right here

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we go one two three hit it Hey, Chris. Hey, John.

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How are you, man? I'm doing good. It's good to

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see your face. Yeah, good to see you again as

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well. Remote lit. Yep. That was exciting. Yeah,

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well, something chirped or cut or whatever that

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was. Yeah, I don't know what that, don't touch

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it anymore. Yes. So, I guess what you were, what

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we've seen a little bit. Man, that high pitch

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is just killing me. It's really bad. Oh, the

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joys of being mobile. I think maybe we can fix

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that in post. So if you don't hear the high pitch,

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just... It's a stupid fan. I just can't get it

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to stop. Maybe I need to move my... Well, but

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if I move my computer, then I don't have my screens

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to look at for what we're going to talk about.

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Oh, no. The joys of technology. I mean, there's

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always something. I really thought stopping those

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updates was going to quiet it down, but not so

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much. In and out like nobody's business. Yep.

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There's a scratch, scratch, and then nothing,

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and then scratch, scratch, and then... We're

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going to get an award for the audio of this show.

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Yeah, no, I don't think so. We also are not going

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to get an award for having the best beer on this

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show. Yeah. Yeah. My location kind of put a little

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bit of a kibosh on that. Oh my gosh. What was

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that one? You just cut out and came back in and

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then cut out again. Okay. Like you're hearing

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yourself and I'm not hearing you at all. Yeah.

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I hear myself the whole time. So if you can hear

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you and you're the recording, then it doesn't

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matter if I can hear you, right? Correct. As

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long as my recording is good. Oh, gosh. So there's

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that. So we'll see. I can always let you know

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what my recording sounds like and let you know

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if I need yours. Well, you're not going to want

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mine. Well, that depends on how bad mine sounds.

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I guess that's true. Fans are starting to quiet

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some. Yeah, that's not as bad. Okay. Just took

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forever. Yeah. This, folks, is why you want a

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device that you can choose when it's up. Snap,

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crackle, pop. Yeah. Was that me? Did I snap,

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crackle, pop? It was on my end from you. Yeah,

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I think it's just this call me thing is going

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in and out. It's something. It's something. And

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we've only done one other show with it. Yeah,

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but, you know, you didn't do the firmware update,

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so I'm going to blame you. No, I'm blaming you

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because you did the firmware update. You never

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update before the show. Update before the show.

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Just, it could go badly. Yeah, well, we can.

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And if we feel like this one's too bad, I guess

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we will punt and redo. Awesome. There's always

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Monday. Okay. So before we jump into the thing

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that we're actually going to talk about, we don't

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have a beer to talk about today. True. I did

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want to say that right, or not right after, but

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after we, and then before the show, Road released

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a new hotness. Oh, did they? Did you hear about

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this? No. Sorry, they haven't released it. Technically,

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they haven't released it yet. So there's that.

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Is it on their site? Yes. Okay. You're going

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to go to their site and go to RODECasterVideoS.

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Oh. That looks like a little guy. Yeah, it's

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a little guy, and it's half the price. Oh. So

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it's basically the RODECaster Duo version of

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the RODECaster video. Yeah. But here's the fun

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part, Chris. I mean, I know that this isn't actually

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that exciting to you because you don't want to

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do video. But for people that want to do video

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and already have a RODECaster Duo or something

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like that, you can... I think three HDMI inputs.

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Yeah, that's what I'm looking at. And then you

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can also use the USB -C. Look at that. Thank

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you, Apple. What? Your camera's jumping around.

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No, that's Insta360. I gave it a sign that it

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thinks means something. So that's pretty fun.

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Oh. I don't know. What just happened there? Stop.

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What is that? That's like a zoom out. It's like

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a, it's not, but it looks like a QR code. Um,

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yeah, that's, that's pretty crazy. I'm going

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to fix that while we're talking. Um, so the road

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caster, uh, video or the, is that what it's called?

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Yeah, RODECaster Video S. It's the simplified

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version of the RODECaster Video. I mean, I have

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to admit this has me intrigued. Because you still

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have two XLR combo. So if you had somebody else

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with you, you could still. Get that in. And I

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suspect that you could probably do the wireless

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link as well. Unless they've cut that out of

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this model. Yeah, you can do the wireless mic

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with it. And in fact, I think it's got two wireless

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mic. Like you can do two different wireless mics

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to it. But the real kicker, at least in my mind,

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is that if you've got a... or Rodecaster Duo,

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you can connect it to it as that's the audio

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inputs and then use the rest of it. Oh, now we've

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got an extreme close -up of the part of your

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hat. Yeah. I'm going to get it fixed, I promise.

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I'm just not working on it. I mean, this is a

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very intriguing piece of hardware. I mean, yeah,

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I'm not necessarily... Chomping at the bit for

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video, but for $499, it does everything that

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my RODECaster does, plus all the video. And the

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fact that you could have up to three cameras,

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you've got one HDMI out, and then you've got

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four USB -C. Yeah. Two of them labeled computer,

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which is basically what my Rodecaster can do.

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I've got three that has just the USB symbol on

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it. And then four says mic. And is that like

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a camera symbol? Mm -hmm. That's the camera.

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So you could do like a USB -C camera. So you

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could drive up to at least four into this. And

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it's all power. PD 45 watts. So depending upon

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the computer, you could just plug right in and

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go off a computer for power. Yes. So I'm finding

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this intriguing. Now I have to convince myself

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to drop 500 bucks. I mean, it's one of those

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things. Because the hoarder slash collector in

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me doesn't necessarily want to get rid of the

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road caster. Yeah, no, I think it's a very specific,

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like, yes, I do think, like, if anything else,

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like my road caster duo over here, it's going

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to do some and then whatever. But I really do

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think that this is. this is in my mind, a perfect

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supplement where I didn't want to go full roadcaster

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video because it's too much for what I already

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have and what I'm going to use it for. And crazy

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expensive. Yeah. The, the $500, which again,

00:10:11.620 --> 00:10:13.779
I understand that's still a lot of money, but

00:10:13.779 --> 00:10:17.019
it's not a thousand dollars. Yeah. So $500 add

00:10:17.019 --> 00:10:20.940
on if you want to do stuff, if you want to maybe

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video an interview for. or whatever it is like

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this is a, this is a great and still mobile.

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It's so small. Um, I just, I think it's a, I

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think it's like, uh, I think maybe I, I, I understand

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why they did the, um, video first and then the

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video S this is kind of the opposite of how they

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did the, um, magic did, uh, or they did a Tim

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many, Well, they did the big ATEMs, but like

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the ATEM minis that they've made, they made the

00:11:00.169 --> 00:11:02.210
smaller ones first and then they showed you like

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the eight channel big ones because of what was

00:11:04.230 --> 00:11:06.970
being asked for. This feels like the opposite

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where they were like, we're going to make a smaller

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version of this, but we're not going to tell

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anybody yet. Yeah. Anyway. So I guess on like

00:11:18.629 --> 00:11:22.899
what we do, you'd have to do a lot. On the software

00:11:22.899 --> 00:11:26.259
side. Cause there, cause there's no, there's

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no physical fader. So everything is going to

00:11:28.019 --> 00:11:30.820
be in software. Like we were trying to make adjustments

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prior to the show. Um, there, there's a lot that

00:11:37.120 --> 00:11:39.639
can be done and, and I didn't really know this

00:11:39.639 --> 00:11:44.940
about the other video. Um, it, a lot of like

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the, the, a lot of how it is based, based on

00:11:48.379 --> 00:11:54.659
its number pad is not so much. Like really they

00:11:54.659 --> 00:11:57.279
want you to do it with scenes where those are

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seen, like, like you push the button and it takes

00:11:59.659 --> 00:12:02.399
you, like it sets up a scene or you set up a

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scene beforehand. And then, you know, this is

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going to be this cut to this and cut to this.

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And so that, that seemed like an interesting

00:12:15.139 --> 00:12:20.289
way to handle that. And all that software, you

00:12:20.289 --> 00:12:23.690
set all of that up beforehand software. Yeah.

00:12:23.730 --> 00:12:28.149
I was trying to see which, is it a specific program

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or is it still the same thing that you would

00:12:32.210 --> 00:12:36.830
use with the, with the road caster? Um, I think

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it's a specific, hold on. Where did I see this?

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This is the problem with doing all this research

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beforehand and then not taking screenshots. I

00:12:58.230 --> 00:13:01.389
love that. One of the things that you can click

00:13:01.389 --> 00:13:07.009
on is, what's in the box? No, it's just the RODECaster

00:13:07.009 --> 00:13:11.230
app. Okay. So they are kind of keeping that as

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the Swiss Army knife of all their hardware. I

00:13:14.990 --> 00:13:20.539
will tell you, it's not the... Did they change

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the emblem? Not emblem. Icon roadcaster app because

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that's not what I remember it being. But when

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I look at their like what they're showing on

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the screen, it's the roadcaster app. Yeah, I

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think they did a change recently. It's like it

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says hard and then like a backwards D. Like background

00:13:47.299 --> 00:13:55.039
black. Yeah. Anyway. That's weird. I like the

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other one better. I like the... Whatever that

00:14:00.799 --> 00:14:06.019
is. You weren't in the focus group. I was not.

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I should be in so many focus groups, but they

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don't invite me. I'm not... I have to admit that

00:14:13.960 --> 00:14:20.360
this... I find this intriguing. Yeah. Um, of

00:14:20.360 --> 00:14:24.700
course, ultimately if we were apart, we've each

00:14:24.700 --> 00:14:30.179
got to have one. That's true. So, but if we were

00:14:30.179 --> 00:14:32.519
doing stuff, so here, here's, I think I would

00:14:32.519 --> 00:14:36.440
do this, um, with two of them. I think I would

00:14:36.440 --> 00:14:38.299
probably like, you know, you're, you're calling

00:14:38.299 --> 00:14:40.879
in with your, that's an interesting question.

00:14:41.019 --> 00:14:46.090
Um, can you do a call me into a road video? Yeah,

00:14:46.090 --> 00:14:49.169
so, yeah, I have lots of questions. Now, what

00:14:49.169 --> 00:14:51.429
would be intriguing with this, not saying...

00:14:51.429 --> 00:14:53.909
Fine, I'll buy it. No, no, no, no, no, no, no,

00:14:53.909 --> 00:14:58.230
no, no, no. I guess kind of just where my brain's

00:14:58.230 --> 00:15:02.409
already going is when we are face -to -face,

00:15:02.490 --> 00:15:05.509
we're using the church's Rodecaster, and we're

00:15:05.509 --> 00:15:06.929
just kind of like, eh, we don't want to mess

00:15:06.929 --> 00:15:11.789
with stuff. But if one of us had this, we could

00:15:11.789 --> 00:15:13.750
bring it because it's so easy, it's so portable,

00:15:13.889 --> 00:15:17.529
it's so easy. You just plug in your mic, plug

00:15:17.529 --> 00:15:22.110
in your headphone. You can have all of our specific

00:15:22.110 --> 00:15:26.470
configuration in this. Right. And then you're

00:15:26.470 --> 00:15:28.429
good to go. And then when you're done with the

00:15:28.429 --> 00:15:31.009
show, you just plug the headphones back in, you

00:15:31.009 --> 00:15:34.190
plug the mics back in, and you didn't mess with

00:15:34.190 --> 00:15:36.210
any settings on the RODECaster. We're not jumping,

00:15:36.230 --> 00:15:38.470
but I realize on the RODECaster, you can set

00:15:38.470 --> 00:15:43.009
up different shows. But in trying to be, you

00:15:43.009 --> 00:15:47.500
know, the way my brain goes in to be fair to

00:15:47.500 --> 00:15:50.980
the church, let's not mess with their stuff for

00:15:50.980 --> 00:15:54.960
what we're doing for personal. Right. Um, so,

00:15:55.059 --> 00:15:58.080
but yeah, I mean, I find, I find this intriguing

00:15:58.080 --> 00:16:04.679
in maybe almost wanting to let go of $500 that

00:16:04.679 --> 00:16:09.659
I don't have just to, just to play around. Yeah.

00:16:10.059 --> 00:16:12.620
Yeah. I'm sitting here going, okay, so how, Quickly,

00:16:12.700 --> 00:16:14.320
can they hurry up and get me the money for my

00:16:14.320 --> 00:16:20.340
car? Because that's technically free money. That's

00:16:20.340 --> 00:16:22.220
free money. And speaking of that, I gave you

00:16:22.220 --> 00:16:25.159
the update on that, didn't I? No. Oh, well, let

00:16:25.159 --> 00:16:26.519
me give you an update and everybody else can

00:16:26.519 --> 00:16:30.120
listen along as well. So, you know, it was June

00:16:30.120 --> 00:16:35.500
3rd of 24, right? Yeah, because this past June

00:16:35.500 --> 00:16:40.539
was a year. So, June of 24 got hit on the side

00:16:40.539 --> 00:16:46.129
gently. By an 18 -wheeler. We were at the finish

00:16:46.129 --> 00:16:50.629
line finally after all this time. To my knowledge,

00:16:50.669 --> 00:16:52.990
I'm not breaking any rules. A lawyer didn't say,

00:16:53.090 --> 00:16:58.450
hey, don't talk to anybody. So here we go. They're

00:16:58.450 --> 00:17:03.029
going to give me $9 ,000 for the car. What I

00:17:03.029 --> 00:17:06.190
don't know is that $9 ,000 and they get the car

00:17:06.190 --> 00:17:09.769
physically type of total out thing or $9 ,000

00:17:09.769 --> 00:17:13.640
and I keep the car. So I'm waiting for that one

00:17:13.640 --> 00:17:18.279
piece to be confirmed. But then they got the

00:17:18.279 --> 00:17:26.900
medical to $25 ,000. So in the end, that means

00:17:26.900 --> 00:17:28.880
that I would keep something in the ballpark of

00:17:28.880 --> 00:17:31.400
$11 ,000 of medical, plus I'd have the nine for

00:17:31.400 --> 00:17:34.420
the car. So I would get $20 ,000 in the end,

00:17:34.559 --> 00:17:40.799
which is amazing. To keep the car. Yeah, it only

00:17:40.799 --> 00:17:44.359
took a... A gentle rub, so to speak, from an

00:17:44.359 --> 00:17:47.480
18 -wheeler. Your duct tape door on the back.

00:17:47.819 --> 00:17:50.000
Yes. So that's why I say, I'm like, can they

00:17:50.000 --> 00:17:51.920
hurry up with the money for the car? Because

00:17:51.920 --> 00:17:55.039
they hurry up and get that to me by the end of

00:17:55.039 --> 00:17:58.460
the year. Maybe I can convince myself to let

00:17:58.460 --> 00:18:02.539
go of 500 bucks. Not bad. Of technically free

00:18:02.539 --> 00:18:06.619
money. Yeah. All you had to do was get hit by

00:18:06.619 --> 00:18:09.880
an 18 -wheeler. And wait a year and a half. Yeah.

00:18:10.640 --> 00:18:17.309
Patience. This is a really intriguing piece of

00:18:17.309 --> 00:18:21.210
hardware. I think so. And I do think it gives

00:18:21.210 --> 00:18:25.789
us kind of a look into what they're thinking.

00:18:27.069 --> 00:18:30.549
It makes me, now where I'm kind of going in the

00:18:30.549 --> 00:18:33.970
future with this, is when they release a different

00:18:33.970 --> 00:18:38.849
piece of hardware, now I find myself going, wait,

00:18:38.990 --> 00:18:41.569
they're going to make a smaller, more affordable

00:18:41.569 --> 00:18:47.700
version. I mean, maybe. Because, I mean, they've

00:18:47.700 --> 00:18:51.400
done it with the RODECaster, and now they've

00:18:51.400 --> 00:18:54.960
done it with the caster video. I don't know what

00:18:54.960 --> 00:18:57.579
other piece of hardware they would potentially

00:18:57.579 --> 00:19:05.660
make, but you never know. No, you don't. And

00:19:05.660 --> 00:19:09.140
your camera is following you much better now.

00:19:10.420 --> 00:19:20.400
Yes. I had to open up the... I don't know which

00:19:20.400 --> 00:19:24.420
hand signal I did, but it was unintentional.

00:19:24.420 --> 00:19:30.940
Don't do that. You never know. Yeah. All right.

00:19:30.980 --> 00:19:33.220
Well, this is an intriguing piece of hardware.

00:19:34.460 --> 00:19:37.200
I'm glad you think so. I was not sure if that

00:19:37.200 --> 00:19:41.880
would actually pique your interest or not. I

00:19:41.880 --> 00:19:45.900
mean, it does. I mean, it's one of the ones that...

00:19:47.210 --> 00:19:50.349
More towards the video side of it, or at least

00:19:50.349 --> 00:19:55.250
the being able to do video. Yeah. Side of it.

00:19:55.349 --> 00:19:59.589
So also I did, I did actually get another piece

00:19:59.589 --> 00:20:01.670
of gear that we'll talk about on another show.

00:20:01.690 --> 00:20:05.970
I've actually had a time to mess with them, but

00:20:05.970 --> 00:20:12.490
I got the road micros. Okay. The micro wireless

00:20:12.490 --> 00:20:18.369
or whatever. Yeah. So. Fancy. This is Randy.

00:20:19.890 --> 00:20:22.250
I've already used it, plugged the little thing

00:20:22.250 --> 00:20:27.910
into my phone, and then just me and another person

00:20:27.910 --> 00:20:31.029
were talking, and I got it all recorded and didn't

00:20:31.029 --> 00:20:33.710
have to have another piece of gear there with

00:20:33.710 --> 00:20:39.670
me for it. So it was real fast, and I think I

00:20:39.670 --> 00:20:43.289
got this for straight up $100. Yeah, that's what

00:20:43.289 --> 00:20:45.369
I was looking at to see what the price was real

00:20:45.369 --> 00:20:51.039
quick. You can get one that has the camera attachment

00:20:51.039 --> 00:20:56.740
as well, and that's like $130 or $100 -something.

00:20:57.440 --> 00:21:00.680
But this one with just the two microphones and

00:21:00.680 --> 00:21:06.779
then the dongle, wireless dongle for your phone,

00:21:07.019 --> 00:21:13.019
that's $100. I think that's a great price for

00:21:13.019 --> 00:21:17.000
something like this. Yeah, and you can apparently

00:21:17.000 --> 00:21:25.039
pick your colors. Yeah, they've got black, white,

00:21:25.099 --> 00:21:31.180
orange, red, and blue. I get it. There's times

00:21:31.180 --> 00:21:33.000
where you may want white so that it disappears

00:21:33.000 --> 00:21:37.400
more into a white shirt if you're recording people

00:21:37.400 --> 00:21:40.059
a lot that wear white or something like that.

00:21:40.880 --> 00:21:43.940
At no point is, like, the blue that they have

00:21:43.940 --> 00:21:46.500
on there going to be hidden. Like, that's so

00:21:46.500 --> 00:21:49.099
people see it. Yeah, I'm not sure how I feel

00:21:49.099 --> 00:21:51.420
about the blue. And the red just screams, look

00:21:51.420 --> 00:22:05.119
at me. And that orange is more like a UT, maybe

00:22:05.119 --> 00:22:08.779
Tennessee orange. I mean, it's bright. Probably

00:22:08.779 --> 00:22:11.500
Tennessee. It is so bright. It's not burnt enough

00:22:11.500 --> 00:22:16.259
to be. Yeah. Sitting there going, if you got

00:22:16.259 --> 00:22:18.859
the right color orange, you had me thinking bears.

00:22:18.920 --> 00:22:21.700
You may have had my attention. Nope, they didn't

00:22:21.700 --> 00:22:29.700
do that. That's okay. Interesting. Well, two

00:22:29.700 --> 00:22:33.460
fun pieces of hardware in one show. The Australia

00:22:33.460 --> 00:22:37.400
road people are not anywhere close to Chicago.

00:22:37.940 --> 00:22:43.009
No, no, they're not. Okay, so let's get into

00:22:43.009 --> 00:22:45.509
actually what we talked about talking about.

00:22:45.630 --> 00:22:54.369
Yeah. Computer. Yes. Hello, computer. So we've

00:22:54.369 --> 00:22:57.750
talked a little bit about this before. We actually

00:22:57.750 --> 00:23:02.789
talked more about this, but it feels like there's

00:23:02.789 --> 00:23:05.910
been some changes in it, and I'm looking at it

00:23:05.910 --> 00:23:11.180
through a different lens now. Remote support.

00:23:12.619 --> 00:23:17.440
What are your thoughts, Chris? I mean, it's incredibly

00:23:17.440 --> 00:23:22.380
useful. You know, currently we use the flavor

00:23:22.380 --> 00:23:26.019
that's baked into JumpCloud. Now, when it first

00:23:26.019 --> 00:23:29.279
came out and they labeled it beta, they weren't

00:23:29.279 --> 00:23:33.299
lying. It was very beta. It was a nightmare and

00:23:33.299 --> 00:23:38.180
very unreliable. But then they... kind of ironed

00:23:38.180 --> 00:23:40.519
it all out and once it went to a live product

00:23:40.519 --> 00:23:44.039
it's been huge you know we can do unattended

00:23:44.039 --> 00:23:46.599
which is nice you don't necessarily have to be

00:23:46.599 --> 00:23:50.920
at the computer or you could have them be there

00:23:50.920 --> 00:23:54.019
and then send them the code and and then you're

00:23:54.019 --> 00:23:59.539
in the biggest thing that you deal with is having

00:23:59.539 --> 00:24:04.180
some of the elevated privileges you know as much

00:24:04.180 --> 00:24:08.220
as Apple used to be on Microsoft for that in

00:24:08.220 --> 00:24:11.920
the days of Vista. Apple is just as bad now.

00:24:12.039 --> 00:24:15.539
So you've got to work around some of that. And

00:24:15.539 --> 00:24:20.920
then also Apple, even though it gets pushed via

00:24:20.920 --> 00:24:26.579
MDM, you still have to manually allow one of

00:24:26.579 --> 00:24:31.359
the pieces of the remote management or it won't

00:24:31.359 --> 00:24:35.609
work. just drives me insane. I think it was,

00:24:35.609 --> 00:24:41.769
was it Sonoma where they did a security? I think

00:24:41.769 --> 00:24:45.089
it was Sonoma where they did a security change

00:24:45.089 --> 00:24:49.430
and introduced that little quirk. But prior to

00:24:49.430 --> 00:24:52.250
that, because it pushed via MDM, you didn't have

00:24:52.250 --> 00:24:56.089
to worry about it. But now you've got to do that.

00:24:56.170 --> 00:24:58.970
So when we're getting somebody set up on a new

00:24:58.970 --> 00:25:02.190
machine, we've got to make sure, hey, go, go.

00:25:02.829 --> 00:25:04.450
Now, what they do is they're able to give you

00:25:04.450 --> 00:25:07.049
a pop -up on screen that says click here to allow,

00:25:07.410 --> 00:25:11.609
but you do have to click the allow, and then

00:25:11.609 --> 00:25:14.529
you're in, and then you're okay. So if you're

00:25:14.529 --> 00:25:16.289
remoting into somebody for the first time and

00:25:16.289 --> 00:25:18.690
we miss that on the setup, then they're going

00:25:18.690 --> 00:25:20.730
to have to click allow, and you're going to have

00:25:20.730 --> 00:25:23.369
to disconnect and reconnect. But then at that

00:25:23.369 --> 00:25:27.430
point, then you're okay. So it's kind of a bit

00:25:27.430 --> 00:25:31.109
of a bugger there. But it's an incredibly useful

00:25:31.109 --> 00:25:35.150
tool. Our staff are all over the place, especially

00:25:35.150 --> 00:25:38.130
in summer when we've got the city teams going

00:25:38.130 --> 00:25:41.849
across the multiple states. As long as they've

00:25:41.849 --> 00:25:44.789
got a Wi -Fi connection, we can get right in

00:25:44.789 --> 00:25:49.990
and go. So it is an incredibly useful tool. And

00:25:49.990 --> 00:25:51.990
I would say with an increasingly more mobile

00:25:51.990 --> 00:25:55.630
workforce, these types of things are just going

00:25:55.630 --> 00:25:59.029
to be that much more important. Do you see any

00:25:59.029 --> 00:26:03.150
other leaders in this space? Yeah, I mean, there's

00:26:03.150 --> 00:26:07.609
some of the usual players that are there. Like,

00:26:07.630 --> 00:26:11.529
we used to have Bomgar, but now it's a part of

00:26:11.529 --> 00:26:15.390
Beyond Trust. I think they, what do they call

00:26:15.390 --> 00:26:19.549
it? A terrible name. I think they call it Entitle.

00:26:21.089 --> 00:26:23.789
What a terrible name. Yeah, it's Entitle now.

00:26:26.009 --> 00:26:29.450
Beyond Trust and Entitle. Who's in charge of

00:26:29.450 --> 00:26:35.380
this? Can't speak for that. But I mean, yeah,

00:26:35.400 --> 00:26:40.119
some of the usual people are out there. One that

00:26:40.119 --> 00:26:44.779
I've seen a lot of smaller vendors use just because

00:26:44.779 --> 00:26:47.559
it's affordable is Zoho. I don't know if you've

00:26:47.559 --> 00:26:53.000
ever seen or used that one or not. You broke

00:26:53.000 --> 00:26:55.599
up there for me. Which one did you say? Zoho.

00:26:56.480 --> 00:27:02.069
Zoho. Yeah. So when we were doing... the Microsoft

00:27:02.069 --> 00:27:05.769
point of sale, two different vendors that we

00:27:05.769 --> 00:27:08.690
worked with were using Zoho. And then you would,

00:27:08.710 --> 00:27:11.190
they would send that to you to get it installed

00:27:11.190 --> 00:27:13.329
on the system. And then it would give them the

00:27:13.329 --> 00:27:16.849
access that they need. But I mean, there's still

00:27:16.849 --> 00:27:22.089
stuff out there like Splashtop, ConnectWise.

00:27:23.470 --> 00:27:25.950
I still see a lot of people even using things

00:27:25.950 --> 00:27:31.410
like TeamViewer. They're kind of, skirting the

00:27:31.410 --> 00:27:34.109
licensing model there that you can still technically

00:27:34.109 --> 00:27:38.049
do free for yourself. Right. And then just have

00:27:38.049 --> 00:27:40.789
that person give you the code and then, and then

00:27:40.789 --> 00:27:46.430
you're kind of in. Yeah. I'd rather not tread

00:27:46.430 --> 00:27:50.130
on somebody's intentions. Yeah. And now if you

00:27:50.130 --> 00:27:53.650
are a Google apps domain and you've got your

00:27:53.650 --> 00:27:58.309
staff really driven into Chrome, you can use

00:27:58.309 --> 00:28:01.349
the Chrome remote desktop plugin in the browser.

00:28:02.210 --> 00:28:04.849
We leverage that pretty heavily for getting into

00:28:04.849 --> 00:28:08.309
our Chromebooks. Yeah, and I mean, that was one

00:28:08.309 --> 00:28:09.569
of the things that I was looking at for this

00:28:09.569 --> 00:28:12.769
because I was actually, there's a couple Chromebooks

00:28:12.769 --> 00:28:15.329
that I've had trouble with recently. And so it

00:28:15.329 --> 00:28:19.609
was, you know, number one, just looking at the

00:28:19.609 --> 00:28:27.460
visibility in Chrome's device management. or

00:28:27.460 --> 00:28:29.700
Chrome and Google's device management stuff.

00:28:30.000 --> 00:28:35.500
But then also being able to turn on that remote

00:28:35.500 --> 00:28:39.559
and be like, nope, it was easy to enroll these

00:28:39.559 --> 00:28:43.039
devices. It's easy to provision them. It's easy

00:28:43.039 --> 00:28:47.779
to control them. Now, cost on these can really

00:28:47.779 --> 00:28:51.619
vary depending upon the platform. Yeah, that's

00:28:51.619 --> 00:28:54.660
true. So, you know, I'm seeing anywhere from

00:28:54.660 --> 00:29:02.960
looks like, $25 to there's one for 33. There's

00:29:02.960 --> 00:29:10.119
one for 79. Ouch. That's a lot for just remote.

00:29:10.200 --> 00:29:12.359
But then if you go to something like the, uh,

00:29:12.359 --> 00:29:15.619
a Tara, which kind of tries to be that, that

00:29:15.619 --> 00:29:18.559
all encompassing, you're going to pay one 49

00:29:18.559 --> 00:29:22.160
a month, but that's per technician. So the idea

00:29:22.160 --> 00:29:25.269
that I'm paying for technicians. I'm not paying

00:29:25.269 --> 00:29:28.789
for my staff or my devices could be appealing

00:29:28.789 --> 00:29:31.430
to some folks, depending upon how many technicians

00:29:31.430 --> 00:29:35.730
you have. Yeah, some of us only have one technician.

00:29:36.470 --> 00:29:41.069
So there you go, $149. Put it on every machine.

00:29:44.470 --> 00:29:47.150
But you get a lot more than just remote desktop

00:29:47.150 --> 00:29:52.670
with those guys. Complete remote IT management.

00:29:53.289 --> 00:29:56.769
Yes. Don't you like the little buzz? They do

00:29:56.769 --> 00:30:06.609
ticketing too. Ticketing, patch management, network

00:30:06.609 --> 00:30:09.750
discovery, remote monitoring. I mean, they try

00:30:09.750 --> 00:30:16.309
to do a wide swath of things. It is interesting.

00:30:16.410 --> 00:30:19.809
It looks like on remote access for Altera, they...

00:30:21.849 --> 00:30:25.210
or Atera, sorry, not Altair. I don't know how

00:30:25.210 --> 00:30:30.490
that popped in. Atera, they start questions easily

00:30:30.490 --> 00:30:36.049
with any desk, splash top, team viewer, or screen

00:30:36.049 --> 00:30:46.990
connect. So, what just happened? You still there?

00:30:47.109 --> 00:30:52.009
I'm here. Yeah. I just, I had a pop up. Not pop

00:30:52.009 --> 00:30:56.109
up, but another one of the programs that I'm

00:30:56.109 --> 00:31:01.869
running decided to take my screen. Anyway, remote

00:31:01.869 --> 00:31:03.869
access, they're actually using other things for

00:31:03.869 --> 00:31:09.769
that. Yeah. Interesting. Yeah, it looks like

00:31:09.769 --> 00:31:13.410
they're trying to do a lot with AI agents to

00:31:13.410 --> 00:31:17.890
automate some of the support process. It is funny

00:31:17.890 --> 00:31:22.059
that we've rebranded that agents now. Yeah, and

00:31:22.059 --> 00:31:27.880
I don't know ultimately how I feel about some

00:31:27.880 --> 00:31:31.579
of that. I mean, I'm all for putting stuff out

00:31:31.579 --> 00:31:34.539
there for people who are willing to do some work

00:31:34.539 --> 00:31:36.279
on their own for stuff that your department is

00:31:36.279 --> 00:31:39.059
going, you know what? We don't have to be on

00:31:39.059 --> 00:31:40.640
the phone and tell you to restart your computer

00:31:40.640 --> 00:31:43.980
or we don't have to tell you how to fix this

00:31:43.980 --> 00:31:46.099
simple thing with your keyboard or your mouse

00:31:46.099 --> 00:31:49.619
or whatever it may be. Oh, hey, when's the last

00:31:49.619 --> 00:31:52.470
time that you... actually close that program

00:31:52.470 --> 00:31:54.390
because you've got a million tabs open and you're

00:31:54.390 --> 00:31:57.910
killing your resources on your system. I did

00:31:57.910 --> 00:32:00.769
have to tell a staff member that the other day,

00:32:00.789 --> 00:32:02.329
like, when was the last time you restarted this

00:32:02.329 --> 00:32:05.150
machine? I don't remember. That's a problem.

00:32:05.910 --> 00:32:13.049
Yes. So I continue to be apprehensive about AI,

00:32:13.130 --> 00:32:15.450
especially as I've looked into more since our

00:32:15.450 --> 00:32:21.920
show. Very much concerned. about the injection

00:32:21.920 --> 00:32:26.539
attacks and understanding that it is just an

00:32:26.539 --> 00:32:30.500
inherent issue in LLMs. So it's not like you

00:32:30.500 --> 00:32:36.920
can just magically make it go away. So I don't

00:32:36.920 --> 00:32:49.750
know what they're going to do to fix that. They

00:32:49.750 --> 00:32:52.230
got a lot to figure out with that stuff, and

00:32:52.230 --> 00:32:54.190
it seems like some of it got rolled out a little

00:32:54.190 --> 00:32:56.890
too quick. You don't want to be last. Correct.

00:32:57.190 --> 00:32:59.470
Oh, go to my PC. I haven't used that in forever.

00:33:00.470 --> 00:33:10.890
Oh, wow. I was looking at any desk. Splashtop.

00:33:15.430 --> 00:33:18.930
Screen connect. Anyway, there's a lot of this.

00:33:21.129 --> 00:33:24.089
I've been trying to figure out if I need to start

00:33:24.089 --> 00:33:27.509
using a ticketing system. There's a bunch of,

00:33:27.569 --> 00:33:32.609
you know, it's probably not best if it's just

00:33:32.609 --> 00:33:35.910
all in emails, but I don't want to turn into

00:33:35.910 --> 00:33:47.039
the IT. But I think it's not a bad idea to. to

00:33:47.039 --> 00:33:49.160
start a ticketing system, whether you start off

00:33:49.160 --> 00:33:52.319
with one that's free or even if you start off

00:33:52.319 --> 00:33:54.700
with one that is reasonably cheap because you

00:33:54.700 --> 00:33:58.119
just need some basic features. You don't need

00:33:58.119 --> 00:34:02.740
some all -encompassing piece there, but it would

00:34:02.740 --> 00:34:06.079
be nice to have that email come in. It drops

00:34:06.079 --> 00:34:08.679
into that system. It generates the ticket. You

00:34:08.679 --> 00:34:11.239
could have a autoresponder go to them and say,

00:34:11.300 --> 00:34:12.699
hey, thanks for sending it in. We've got your

00:34:12.699 --> 00:34:16.300
ticket. You know, they know, okay, somebody got

00:34:16.300 --> 00:34:19.820
this versus right now they send it and they don't

00:34:19.820 --> 00:34:21.920
know, well, did somebody get it? Did somebody

00:34:21.920 --> 00:34:26.480
read it? So there are some nice, some wins there.

00:34:26.860 --> 00:34:29.019
And then being able to assign it to whoever you

00:34:29.019 --> 00:34:32.159
need to assign it to. And then they get notified

00:34:32.159 --> 00:34:34.340
and then they know they've got something they

00:34:34.340 --> 00:34:40.099
need to work on. I think there could be some

00:34:40.099 --> 00:34:52.099
wins there for sure. Can you hear that? Yeah,

00:34:52.119 --> 00:34:54.239
somebody's playing drums for you, man. Oh, my

00:34:54.239 --> 00:34:58.119
gosh. It is so loud. Hold on just a second. Yeah.

00:34:58.579 --> 00:35:01.480
Or you don't hold on. Well, yeah. No, hold on.

00:35:01.800 --> 00:35:03.360
We'll just pause the show first. Yeah, we'll

00:35:03.360 --> 00:35:08.960
pause the show. Gotta go turn that off. Don't

00:35:08.960 --> 00:35:11.920
worry, everybody. We will... Oh, there went the

00:35:11.920 --> 00:35:15.719
camera. We will cut this out in post because

00:35:15.719 --> 00:35:20.840
that's just what we do. John has stepped away

00:35:20.840 --> 00:35:27.280
for the moment. So now I kind of feel like Adam

00:35:27.280 --> 00:35:31.480
Curry on the 2 .0 podcast when Dave Jones would

00:35:31.480 --> 00:35:34.579
have what felt like almost every other show,

00:35:34.659 --> 00:35:36.739
his computer would crash and he'd have to restart.

00:35:37.119 --> 00:35:40.500
And Adam was kind of left on his own on a live

00:35:40.500 --> 00:35:42.860
stream trying to figure out how to fill the time.

00:35:43.920 --> 00:35:48.590
So. I'm curious to see what all the banging was,

00:35:48.710 --> 00:35:54.329
but that was a pretty still there. Hear it. Dang

00:35:54.329 --> 00:35:59.469
it. What are they doing? They're mic checking.

00:36:00.250 --> 00:36:03.809
I'm like, seriously? That's a mic check? Yeah.

00:36:04.010 --> 00:36:07.230
Are they smacking the mic? No, he's hitting the

00:36:07.230 --> 00:36:16.789
toms. Oh. This has to stop. I didn't expect this

00:36:16.789 --> 00:36:24.170
to be as loud right next door. It is. Okay. I

00:36:24.170 --> 00:36:27.530
guess since you're there in that office, that

00:36:27.530 --> 00:36:31.349
means that the house is still not usable. It

00:36:31.349 --> 00:36:38.130
is kind of usable. It's not quite ready yet.

00:36:38.170 --> 00:36:43.469
Oh, my gosh. Yeah. When you got up and walked

00:36:43.469 --> 00:36:46.219
away, your camera just went, whoo. Oh, my gosh.

00:36:47.460 --> 00:36:51.780
This is an insane problem to be having right

00:36:51.780 --> 00:36:54.739
now. But evidently, they're going to turn the

00:36:54.739 --> 00:36:58.840
drums up as loud as they possibly can. Nice.

00:36:59.980 --> 00:37:06.219
Well, you've got the soundboard there in front

00:37:06.219 --> 00:37:07.800
of you or in the room with you, don't you? No,

00:37:07.800 --> 00:37:11.360
I don't. Not anymore. Oh, that's right. It all

00:37:11.360 --> 00:37:14.619
got redone and moved. You're not hearing it out

00:37:14.619 --> 00:37:17.960
of the speakers that we have in this room. You're

00:37:17.960 --> 00:37:20.840
hearing it out of speakers that are in the other

00:37:20.840 --> 00:37:23.179
room. That's how loud they have this up. No,

00:37:23.199 --> 00:37:24.739
I'm sitting there going, if you had that, you

00:37:24.739 --> 00:37:26.739
could have thrown something on that Mac and then

00:37:26.739 --> 00:37:30.460
cranked it up in there. This is how it feels,

00:37:30.500 --> 00:37:33.699
guys. How do you like that? How do you like them

00:37:33.699 --> 00:37:35.639
apples? You know how those drummers are. They

00:37:35.639 --> 00:37:39.739
can't just simply tap. They've got to go. Oh,

00:37:39.739 --> 00:37:43.329
my gosh. Well, I'm more frustrated with the sound

00:37:43.329 --> 00:37:47.710
guy. Like, that's way too loud. Yeah. Anyway,

00:37:47.829 --> 00:37:53.690
most of my question was, like, what are we using

00:37:53.690 --> 00:37:59.590
now? Why do we need to use it? Are there alternatives

00:37:59.590 --> 00:38:08.210
here that we can be looking at for? Well, I think

00:38:08.210 --> 00:38:16.449
for. For the individual, something like the plugin

00:38:16.449 --> 00:38:19.369
in the Chrome browser is still incredibly useful.

00:38:19.909 --> 00:38:23.670
I still encourage anybody who is doing it for

00:38:23.670 --> 00:38:27.730
personal devices to sign up for JumpCloud because

00:38:27.730 --> 00:38:34.030
you still get up to 10 devices for free. So if

00:38:34.030 --> 00:38:36.150
you're just kind of managing computers in your

00:38:36.150 --> 00:38:39.659
household, yeah and you get and you get all the

00:38:39.659 --> 00:38:42.719
features that's that's the great thing about

00:38:42.719 --> 00:38:46.539
it is you don't get like a reduced set you get

00:38:46.539 --> 00:38:49.400
all the features but you are hard capped at 10

00:38:49.400 --> 00:38:54.179
um you know and so like for for us at home i've

00:38:54.179 --> 00:38:57.280
created login accounts and then computers are

00:38:57.280 --> 00:38:59.500
in there you know my personal device is in there

00:38:59.500 --> 00:39:02.099
both the laptops that the kids have michelle's

00:39:02.099 --> 00:39:05.000
got one in there so i'm only managing four and

00:39:05.000 --> 00:39:07.000
i'm And for the most part, most of the time,

00:39:07.039 --> 00:39:10.519
I'm just managing user accounts. But when they're

00:39:10.519 --> 00:39:13.960
like, hey, this isn't working, I can go in, I

00:39:13.960 --> 00:39:16.719
can remote in, depending on where they are, and

00:39:16.719 --> 00:39:20.059
I can try to help. So, you know, both of those

00:39:20.059 --> 00:39:24.800
are great entryway options for personal. For

00:39:24.800 --> 00:39:27.760
work, obviously, you need to be mindful. But

00:39:27.760 --> 00:39:30.820
again, if you're a Google Apps domain, you could

00:39:30.820 --> 00:39:32.940
totally leverage that plugin into Google Chrome.

00:39:33.469 --> 00:39:36.510
And even if your staff don't normally use Chrome

00:39:36.510 --> 00:39:39.889
for the purposes of that support session, you

00:39:39.889 --> 00:39:42.170
can say, I need you to open Chrome. And then

00:39:42.170 --> 00:39:43.989
once they're in and then that connects, then

00:39:43.989 --> 00:39:48.030
you could remote in to that device and assist

00:39:48.030 --> 00:39:50.789
them with whatever's going on. So there are some

00:39:50.789 --> 00:39:57.090
really nice cost -effective ways to kind of cut

00:39:57.090 --> 00:40:00.409
some of your cost and still have a feature set

00:40:00.409 --> 00:40:02.010
that will let you actually support the people

00:40:02.010 --> 00:40:06.860
that you need to. I love the idea that it is

00:40:06.860 --> 00:40:11.880
baked into the MDM in some way. It didn't have

00:40:11.880 --> 00:40:14.039
to be, but that's all that obviously that's convenient

00:40:14.039 --> 00:40:17.719
is more things kind of work together. Single

00:40:17.719 --> 00:40:20.320
pane of glass, man. It is nice when you can have

00:40:20.320 --> 00:40:24.019
it. It really is. So, but I mean, yeah, there's

00:40:24.019 --> 00:40:25.719
a lot of options out there. I mean, and then

00:40:25.719 --> 00:40:27.579
even if you are doing something like that, a

00:40:27.579 --> 00:40:33.070
Tara and you've got, you know, Three, four, maybe

00:40:33.070 --> 00:40:35.530
five technicians, and that's all you're paying.

00:40:35.949 --> 00:40:38.949
And then you've got however big your fleet is,

00:40:39.090 --> 00:40:43.449
that could still be an affordable way to bring

00:40:43.449 --> 00:40:49.889
in some of these pieces that you need. So the

00:40:49.889 --> 00:40:53.730
need for this is not going away. Nope. And people

00:40:53.730 --> 00:40:56.630
don't want to come back to the office. Nope.

00:41:01.710 --> 00:41:05.949
You know, this Dr. Pepper is amazing, but it

00:41:05.949 --> 00:41:08.849
just didn't feel right with the show. It's not

00:41:08.849 --> 00:41:13.369
a beer. I hear you. We're going to get together

00:41:13.369 --> 00:41:16.690
and have one next week. Yeah, I messed up and

00:41:16.690 --> 00:41:20.730
cracked it open before the show and took a drink,

00:41:20.750 --> 00:41:23.150
and I'm like, oh, you idiot. You shouldn't have

00:41:23.150 --> 00:41:25.670
opened that yet. That's content. What are you

00:41:25.670 --> 00:41:28.090
doing? Yes. I'm supposed to put it right up by

00:41:28.090 --> 00:41:33.929
the mic. So, but yeah, I think this is still

00:41:33.929 --> 00:41:38.650
very much a tool that's useful to have work,

00:41:38.710 --> 00:41:42.949
personal, whatever the case may be. And the need

00:41:42.949 --> 00:41:45.070
for it is only going to grow. So if you don't

00:41:45.070 --> 00:41:48.570
have it, I highly recommend you get on the ball

00:41:48.570 --> 00:41:51.230
and find the right solution for you and for your

00:41:51.230 --> 00:41:56.429
team. Fine. Yeah, yeah, yeah. Stop being so judgy.

00:41:58.670 --> 00:42:02.349
You asked. I did, right? That's my fault. If

00:42:02.349 --> 00:42:04.429
you don't want me to answer, don't ask the question.

00:42:07.670 --> 00:42:15.110
I don't hear the banging anymore. Yeah, they're

00:42:15.110 --> 00:42:19.110
starting to bring in the whole band slowly, so.

00:42:19.550 --> 00:42:26.070
Okay. That's all I got. Okay. Shorter show, but

00:42:26.070 --> 00:42:29.909
I think that probably. What is it talking about?

00:42:29.929 --> 00:42:32.949
The call me session on slot one is about to expire.

00:42:33.469 --> 00:42:43.510
No, I pay for this. Oh. Yep. I hit the extent.

00:42:43.630 --> 00:42:46.510
I thought when I paid for that, that got removed.

00:42:50.150 --> 00:42:52.630
All right. That's fun. I'll have to look that

00:42:52.630 --> 00:42:55.570
up because, I mean, that's the whole point that

00:42:55.570 --> 00:42:58.860
I thought for signing up. Yeah, I thought so

00:42:58.860 --> 00:43:02.059
too. Unless that was the next year up because

00:43:02.059 --> 00:43:05.920
they had two tiers and I chose the more affordable

00:43:05.920 --> 00:43:10.079
10 bucks a month. And I'm certainly not getting

00:43:10.079 --> 00:43:14.380
my $10 worth out of it. Nope. Other than maybe

00:43:14.380 --> 00:43:16.139
I could just hit extend from time to time when

00:43:16.139 --> 00:43:20.000
I need it. Yeah. All the things you do for the

00:43:20.000 --> 00:43:22.679
show. All the things you do for this. Y 'all

00:43:22.679 --> 00:43:25.679
are not cheap. It's for the show, guys. Come

00:43:25.679 --> 00:43:31.119
on. And we're still not getting communication

00:43:31.119 --> 00:43:33.199
from people out of Europe. I know you're listening.

00:43:34.199 --> 00:43:38.360
I see the numbers. Somebody, it's in the show

00:43:38.360 --> 00:43:42.800
notes, shoot us an email. We'd love to know why

00:43:42.800 --> 00:43:50.860
all the downloads in the UK and in, I'm drawing

00:43:50.860 --> 00:43:53.260
a blank, Netherlands. Thank you, Netherlands.

00:43:56.000 --> 00:43:58.840
Glad I could help you out there. Yeah. Come on,

00:43:58.840 --> 00:44:01.179
Dutch. Why are y 'all listening to the show?

00:44:03.539 --> 00:44:05.940
Oh, you're talking to the Dutch. Yeah, I'm talking

00:44:05.940 --> 00:44:08.219
to the Dutch now. I'm like, hey, I know you're

00:44:08.219 --> 00:44:13.320
listening. I can see it. Y 'all in Groningen

00:44:13.320 --> 00:44:21.460
and Drenth. Well, no, that's Sweden. That's Stockholm.

00:44:23.239 --> 00:44:30.489
I have no idea. South Holland. North Brabant

00:44:30.489 --> 00:44:33.289
or however they, they say that. I don't, I don't

00:44:33.289 --> 00:44:35.869
have a Dutch accent. So I know you're listening.

00:44:36.150 --> 00:44:40.090
I can see it. Would love to know how and why.

00:44:42.489 --> 00:44:45.269
Even if you use our show as a drinking game,

00:44:45.449 --> 00:44:48.409
I'm fine with that too. Just let me know what

00:44:48.409 --> 00:44:54.670
you've developed. Yeah. Yeah. The beer and gear

00:44:54.670 --> 00:44:56.989
podcast, turn it into a drinking game. That'd

00:44:56.989 --> 00:45:03.489
be awesome. I'd promote that. That's an exit

00:45:03.489 --> 00:45:12.289
strategy. We are a drinking game. We're a drinking

00:45:12.289 --> 00:45:19.510
game. Yep. All right, well, let's cut it before

00:45:19.510 --> 00:45:22.230
the band gets going and makes the audio even

00:45:22.230 --> 00:45:25.190
better for the show. Oh, my gosh. We're going

00:45:25.190 --> 00:45:28.230
to see how bad this is and if it airs or not.

00:45:28.800 --> 00:45:32.480
We may rerecord all of this. Yeah, this may come

00:45:32.480 --> 00:45:35.480
out five years from now. It's like the lost episode.

00:45:36.360 --> 00:45:41.360
Yeah, absolutely. So, all right. See you, John.

00:45:42.179 --> 00:46:05.389
All right, bye. See you, John. Yep, this is the

00:46:05.389 --> 00:46:06.769
only good podcast anyone does.
