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We sleep in Florida, for the Cover by Back Three moves.

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Thanks for watching guys.

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We'll see you soon!

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Hey there.

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Hey everyone.

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We're on our pilot episode here of Beer and Gear.

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This is exciting.

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We've been talking about doing this for a long, long time and now we're finally stepping

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into it.

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Yes, we're here.

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And that's a big deal.

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My name is John Redferring.

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This is Chris Kincaid with me.

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And today we're drinking some Modelo Negra.

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So cheers.

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Cheers, sir.

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This is probably not what I was hoping for for our initial recording, but it's darker

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beer.

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How about that?

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It works.

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Which is, I think, both of our preference at this point.

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Yes.

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I'm usually more of like an amber, amber to dark guy.

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I think, you know, I what was your first beer?

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Natty Light.

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Natty Light.

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I mean, yeah, you got to start like just terrible.

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So I had a Corona first.

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Okay.

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Complete with lime, because, you know, you got to you got to work your way into drinking

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beer.

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But yeah, you just went straight to gasoline.

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We were poor.

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Yes.

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And it was the cheapest thing you could get in a case.

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That's right.

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And we went with cans.

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Yeah, there you go.

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I mean, that's that that sounds very familiar.

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Yes.

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Funny story.

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I actually didn't drink beer in college very much.

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I think I had my first beer in while I was in college, but I didn't like I went to Oklahoma

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Baptist University.

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There were some parties that had beer at them.

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But up in Oklahoma, they have three point two beer.

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And so anytime somebody actually threw like a big party, they would drive down to Texas

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to get a keg of Shiner to make sure that it was the alcohol level was higher than three

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point two.

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Correct.

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And then they would bring that up there.

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And I didn't I didn't like Shiner at the time because I wasn't really drinking beer that

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often, but now Shiner is definitely one of my favorites.

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But I got to tell you, there's a there's a place in Tyler.

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I don't know if anybody else knows this other than me.

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But there's a place in Tyler that now serves Guinness on draft.

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Yes.

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And that's not too shabby.

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That's good to have because we haven't had that since Benningans.

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Paul said that the the Chicago pizza place that used to be on the loop that they had

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Guinness on draft.

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I never saw it.

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I didn't either.

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Anyway, it's hard to find.

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And it's delicious.

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It is.

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Although it's a mill in a bottle.

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Yeah, it's a meal.

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You know what?

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You just don't even need to don't even need to worry about getting food with that because

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you're going to be full no matter what.

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Well, we had this idea.

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We both like drinking beer.

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We both like talking about gear.

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And so, of course, why don't we why don't we just have a podcast where we get to hang

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out really?

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This is for us more than it is for anybody else to get to get to hang out and talk about

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either new gear that we have or new gear that we're testing out or that we just really want.

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That's also on the table.

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And then get to drink beer and hang out.

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But the the gear part comes from we're actually kind of from two separate sides of the table

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here when it comes to gear.

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Chris, why don't you tell them about your kind of history of being a tech nerd?

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So I work in IT, been at Plain Co for going on 18 years.

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So I'll bring 18 years 18 18 this December.

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That's crazy.

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So I'll bring more of that piece to the table.

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I am slowly learning AV, especially since I'm supposed to direct the guys who take care

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of it.

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Yeah, nobody wants to be Jen.

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Nobody wants to be the anybody knows there will be and I need I need you all to know

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there will be a lot of IT crowd references.

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So if you're going to watch or listen to this podcast, you're probably going to need to

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go watch some IT crowd so you can get some of them.

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There will be homework movie and TV homework.

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Yeah.

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So I'll bring that piece, whether that is, you know, enterprise gear or the stuff that

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we're playing with at home.

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A lot of ubiquity there.

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Yeah.

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Raspberry Pi.

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Home Assistant doing some of the home automation.

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And I will bring in just a little bit of AV.

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Just a little bit of AV.

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Yes.

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So my role inside of the IT side of it is to ask Chris questions.

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That's what I do.

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Got to got to actually meet Chris whenever he came on staff at Pine Cove because I was

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already there.

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But that was a while ago now.

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Yes.

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I mean, I guess 18 years ago.

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18 years now.

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But I was back then I was actually working in maintenance.

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And then I got pulled on to the IT crew after I'd been at Pine Cove for about five years.

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And then started I have been a worship leader for a long time and started learning the the

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AV side of it.

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That's what I was going to be a specialist in.

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That's what I was a specialist in was AV stuff.

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But you know, any small organization, you got to you got to have lots of hats, lots

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of hats.

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So you got to learn as much as you can all the time.

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And so I started to learn from Chris back then about hardware stuff.

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He was my boss for a little bit.

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That was fun.

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And then I came to work at the church full time or church in East Texas called South

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Spring and got to do start to do AV stuff and IT stuff over here.

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So we keep in touch because I need help a lot.

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But we both have a lot of questions about gear and we both have a lot of research that's

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going on.

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And we just really like looking at what's out there.

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Absolutely.

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I do have to make a call back to the feelings chair.

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I don't think we can.

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Oh, man.

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Call back to the feelings chair.

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That was that was that was a special time when when Chris and I worked in the same office

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when we were officiating out of the same room, it was me and you and Preston Reese.

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That's right.

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So Preston, we love you.

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He's all kinds of fancy now.

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I don't want to anyway.

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But we had a chair that we kept kind of in the middle of our desks.

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We had three desks in there in that room and a chair in the middle that we called the feelings

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chair because people could come in.

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And usually when they're talking about something that's going wrong with AV or IT, the feelings

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start to come out.

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But I'm also just a straight up feeler.

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And so I took that chair over and it became my desk chair.

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Yeah, you dropped in and out Dukes of Hazard style.

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Dukes of Hazard style, because it was not a desk chair at all.

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But you know, I mean, that that chair has burned by now, right?

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Like it doesn't exist anymore.

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I would sure think so.

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I mean, I hope so anyway.

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It's in some land film.

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But yeah, quick gear rundown, I guess.

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This isn't going to be normally where we're how we're going through things.

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Right now, we're actually running off of a Rodecaster Pro 2 and we both are using the

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Shure SM7B microphones.

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Yeah, that's the that's the gear that we're using right now.

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Now that's that's probably not how we're going to run normally, because this is this is we're

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not going to actually be able most of the time to do this face to face.

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Correct.

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We both have families and real jobs and children.

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So that's going to have to be a video call from home.

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So we'll be able to talk about the gear that we run at home in a different episode.

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But right now, like you actually have a Rodecaster Pro at home, right?

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I do have the two.

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So if you looked at my setup at home, you think I've been at this for a long time.

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Well, you kind of have, even though you haven't been producing anything.

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Correct.

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I've been talking about doing a podcast for probably a solid five years and just never

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got around to it.

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Never got around to it.

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There's going to be so many things that y'all get to know about Chris inside of this.

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We're both pretty introverted.

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I've had to be extroverted for my job, but not huge extroverted people over here.

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It's kind of funny.

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I don't think the people would know that you have like four professional microphones at

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home.

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No, I'm reduced down at the moment.

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OK.

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I've got the RE320, which will probably be my go to.

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And then I've got the the Hile PR40.

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And that's all I have at the moment.

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Really?

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Yes.

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So what did you have before?

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I had an SM7B.

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And then I had the RE27ND.

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Yeah.

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Which is the RE20, but with the hotter magnets, neodymium magnets.

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So you get a much hotter output.

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You don't have to crank up the gain as much.

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Kind of higher end sound, not higher end meaning expensive, higher end meaning like the higher

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end of the frequency is kind of highlighted.

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So yeah, with that, you don't have to be really careful with your symbolism, I believe, or

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symbolence.

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Symbolence, not symbolism.

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Hey, it's all the same.

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Symbolence.

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Oh, man.

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That's another another joke for another time.

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But yeah, and especially like when you're when we're at home, that you would not be

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able to run your AC at the same time, because that would just pick up all of that.

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Absolutely.

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And truth be known, I'll probably literally be doing it out of my closet.

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Yeah.

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It's about the most padded and treated room in the house to use.

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That's pretty funny.

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I mean, it's a tiny closet.

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It is.

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It's not a big closet.

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No, you got a tiny closet, you're running your AV gear out of it.

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Yes, to borrow from some other people, it'll be my Cluedio.

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Well, there you go.

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Do you have an arm?

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Like what we're running off the compass arms in here.

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I have this exact same thing.

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Oh, the compass arm.

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Yeah.

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And then I the you know, not using it right now.

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The Hile is actually on a little Hile arm that mounts to the table and extends out.

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But it's not a full articulating arm like these are.

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Yeah, I like the these compass arms are nice because it everything looks real smooth and

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everything on them.

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But I will say what's the Elgato guys?

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Is that just logic?

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It's not Logitech.

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What?

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Who makes the Elgato?

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I thought it was actually just Elgato.

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Anyway, there's an arm.

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Believe it's called the Wave.

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Yeah.

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So the the Wave arm Elgato Wave mic arm probably for home.

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That's what I'm going to be using because it's it's actually lower, which these are

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nice.

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And everybody's seen the the like the Rode PS PS one.

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Sorry.

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That type of arm like that comes over the top and kind of holds the mic more at your

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face.

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It's nice.

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But it's also like it is this huge structure coming out of the desk next to you.

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Whereas the Wave, it's it's a little bit cheaper, but it's it's lower profile.

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And that's that's probably more what I will be running at home with my Aston microphone.

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Yes, I would say the Wave nestles that microphone right up into your chin.

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Your beard hairs.

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Yes.

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Which is where mine is right now anyway.

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Yeah.

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So we really like the Rodecaster Pro 2.

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Yes, I think both of us do.

255
00:13:41,500 --> 00:13:47,780
We I had a we had a Rodecaster Pro just the first version whenever it first came out.

256
00:13:47,780 --> 00:13:56,060
And that thing, I mean, broke all kinds of rules about doing processing and how you were

257
00:13:56,060 --> 00:14:04,100
going to, you know, whether you have that running into your computer to then run processing

258
00:14:04,100 --> 00:14:05,860
that way or whatever.

259
00:14:05,860 --> 00:14:10,580
But like having the individual faders and being able to assign those faders, which came

260
00:14:10,580 --> 00:14:15,060
later or did that wait until Pro 2 to come out?

261
00:14:15,060 --> 00:14:17,600
I don't remember.

262
00:14:17,600 --> 00:14:23,780
But then, you know, just the being able to assign the buttons to different things and

263
00:14:23,780 --> 00:14:31,060
all that made made it a lot easier for for people to be able to jump in producing content

264
00:14:31,060 --> 00:14:34,900
without having to have an extra person, I guess, doing that.

265
00:14:34,900 --> 00:14:35,900
Correct.

266
00:14:35,900 --> 00:14:40,180
Yeah, the Pro 2 really added that extra USB channel, which is incredibly useful.

267
00:14:40,180 --> 00:14:41,180
Very useful.

268
00:14:41,180 --> 00:14:46,060
And then made the pads a little more useful than just some basic jingles.

269
00:14:46,060 --> 00:14:47,060
Yeah.

270
00:14:47,060 --> 00:14:50,100
And I was super excited about that.

271
00:14:50,100 --> 00:14:54,340
Because they didn't, you know, you didn't have this opportunity whenever the Pro 2 first

272
00:14:54,340 --> 00:14:55,340
came out.

273
00:14:55,340 --> 00:14:58,700
But that that USB now can be another microphone.

274
00:14:58,700 --> 00:15:00,180
Yes.

275
00:15:00,180 --> 00:15:01,180
Which is awesome.

276
00:15:01,180 --> 00:15:03,700
Now you can have five microphones on this guy.

277
00:15:03,700 --> 00:15:04,700
Yeah.

278
00:15:04,700 --> 00:15:10,980
So if you had something like the new PodMic USB, plug it right in and go.

279
00:15:10,980 --> 00:15:11,980
Yeah.

280
00:15:11,980 --> 00:15:17,260
And I think that it also has the ability to use their wireless mic.

281
00:15:17,260 --> 00:15:21,780
If you've got the new version of their new version, little lapel mic that they have,

282
00:15:21,780 --> 00:15:31,540
the ME 2 or the Go mic go or something like that.

283
00:15:31,540 --> 00:15:36,060
Anyway, it also has a receiver in there, which they didn't even tell us about when they first

284
00:15:36,060 --> 00:15:37,820
came out with the Pro 2.

285
00:15:37,820 --> 00:15:43,660
Anyway, I'm loving where we're at right now with this type of gear, because it's just

286
00:15:43,660 --> 00:15:46,700
it's constantly upgrading.

287
00:15:46,700 --> 00:15:48,200
They don't have a choice.

288
00:15:48,200 --> 00:15:52,660
They just keep keep giving us new stuff over and over and over again.

289
00:15:52,660 --> 00:15:53,660
And correct.

290
00:15:53,660 --> 00:15:56,100
And there is an increasing number of players in the market.

291
00:15:56,100 --> 00:15:57,100
Yes.

292
00:15:57,100 --> 00:16:00,820
So they know they have to innovate to stay.

293
00:16:00,820 --> 00:16:09,400
Which you know, we can talk about the markets and how how we like when there's multiple

294
00:16:09,400 --> 00:16:10,980
people in the market.

295
00:16:10,980 --> 00:16:11,980
Correct.

296
00:16:11,980 --> 00:16:15,860
Because free market stuff is nice for consumers.

297
00:16:15,860 --> 00:16:16,860
Yes.

298
00:16:16,860 --> 00:16:19,260
Drives up innovation, drives down cost.

299
00:16:19,260 --> 00:16:20,260
Yeah.

300
00:16:20,260 --> 00:16:23,460
Now, you know where we stand on that.

301
00:16:23,460 --> 00:16:25,100
Yeah.

302
00:16:25,100 --> 00:16:34,100
But I think that the majority of the time, you know, we're going to we're going to get

303
00:16:34,100 --> 00:16:38,140
to talk about the stuff that we're actually using and what we like and don't like about

304
00:16:38,140 --> 00:16:39,140
it.

305
00:16:39,140 --> 00:16:45,300
But then we're also going to be able to talk about, you know, what's coming down the pipeline

306
00:16:45,300 --> 00:16:49,980
when it comes to new gear and things like that.

307
00:16:49,980 --> 00:16:51,660
September is coming in a hurry.

308
00:16:51,660 --> 00:16:53,180
And yes, it is.

309
00:16:53,180 --> 00:16:56,900
As an Apple fan, I've got a lot of things to look forward to.

310
00:16:56,900 --> 00:16:59,820
Chris, what are your thoughts?

311
00:16:59,820 --> 00:17:03,980
I just want truth in advertising.

312
00:17:03,980 --> 00:17:04,980
Just give me truth in advertising.

313
00:17:04,980 --> 00:17:05,980
That's all I want.

314
00:17:05,980 --> 00:17:12,820
It's just but things are amazing and magical and wonderful and have never been faster or

315
00:17:12,820 --> 00:17:13,820
better.

316
00:17:13,820 --> 00:17:15,460
What do you mean?

317
00:17:15,460 --> 00:17:17,820
I need to find the YouTube clip.

318
00:17:17,820 --> 00:17:24,100
Which one to bring for a future show where it's them doing the parody of the Apple event

319
00:17:24,100 --> 00:17:28,900
with all of the adjectives that they love to describe their product.

320
00:17:28,900 --> 00:17:30,540
I mean, they still do it.

321
00:17:30,540 --> 00:17:31,540
It's still a thing.

322
00:17:31,540 --> 00:17:34,900
It was way worse when Jobs was around.

323
00:17:34,900 --> 00:17:35,900
Correct.

324
00:17:35,900 --> 00:17:41,380
I mean, that was like a that was a.

325
00:17:41,380 --> 00:17:42,780
That's when you played Apple Bingo.

326
00:17:42,780 --> 00:17:47,820
Yeah, if you if you get these three in a row.

327
00:17:47,820 --> 00:17:50,820
That's a normal day.

328
00:17:50,820 --> 00:17:53,420
They were kind of ridiculous with that.

329
00:17:53,420 --> 00:17:54,420
Yes.

330
00:17:54,420 --> 00:18:03,020
But yeah, I like I've been using Mac computers and have been in the ecosystem for quite a

331
00:18:03,020 --> 00:18:04,020
few years now.

332
00:18:04,020 --> 00:18:05,020
Yes.

333
00:18:05,020 --> 00:18:06,020
I got my first iPhone.

334
00:18:06,020 --> 00:18:07,780
I think it was a four.

335
00:18:07,780 --> 00:18:08,900
I mean, not four.

336
00:18:08,900 --> 00:18:09,900
Four S.

337
00:18:09,900 --> 00:18:13,100
But back then, man.

338
00:18:13,100 --> 00:18:17,460
Gosh, there have been so many iterations of everything.

339
00:18:17,460 --> 00:18:22,300
And then they just completely jumped nine straight to ten, eight and ten.

340
00:18:22,300 --> 00:18:23,300
Yes.

341
00:18:23,300 --> 00:18:25,540
I will stick with my Windows and Android.

342
00:18:25,540 --> 00:18:26,540
Yeah.

343
00:18:26,540 --> 00:18:34,820
So Chris is currently using a Dell laptop and what kind of Android?

344
00:18:34,820 --> 00:18:38,820
I am currently I'm on the Pixel 6 Pro.

345
00:18:38,820 --> 00:18:39,820
Pixel 6 Pro.

346
00:18:39,820 --> 00:18:40,820
Yes.

347
00:18:40,820 --> 00:18:43,540
How far back is that?

348
00:18:43,540 --> 00:18:47,420
I think we're one iteration back.

349
00:18:47,420 --> 00:18:49,580
I think the eight is around the corner.

350
00:18:49,580 --> 00:18:50,580
All right.

351
00:18:50,580 --> 00:18:51,580
Eight is around the corner.

352
00:18:51,580 --> 00:18:54,340
I was like, I feel like I've heard about the eight, but I didn't know if that had already

353
00:18:54,340 --> 00:18:55,340
come out or not.

354
00:18:55,340 --> 00:18:57,140
So the eight is coming out.

355
00:18:57,140 --> 00:19:06,380
I'm on the 13 Pro and I have a 14 inch MacBook Pro.

356
00:19:06,380 --> 00:19:09,340
But the the only reason I'm on the 13 Pro.

357
00:19:09,340 --> 00:19:10,340
I was on the mini.

358
00:19:10,340 --> 00:19:13,820
I was on the 12 mini and I love that thing.

359
00:19:13,820 --> 00:19:21,060
The battery life was terrible, but the is a lot of fun just carrying on a tiny phone.

360
00:19:21,060 --> 00:19:25,580
But then I got in a motorcycle accident and that thing got bent almost in half.

361
00:19:25,580 --> 00:19:34,620
It was kind of crazy how it got torn up being in my pocket and then thrown across the highway.

362
00:19:34,620 --> 00:19:38,500
Oh, what are you going to do?

363
00:19:38,500 --> 00:19:42,500
I will tell you, I gear and asphalt do not mix.

364
00:19:42,500 --> 00:19:43,940
No, it does not.

365
00:19:43,940 --> 00:19:46,220
It broke my asphalt wins every time.

366
00:19:46,220 --> 00:19:48,660
Broke my watch and my phone at the same time.

367
00:19:48,660 --> 00:19:52,180
But what are you going to do?

368
00:19:52,180 --> 00:19:58,100
Now when we're doing this at home, I'll actually be using a Dell 7040 micro.

369
00:19:58,100 --> 00:19:59,100
Really?

370
00:19:59,100 --> 00:20:00,100
Yes.

371
00:20:00,100 --> 00:20:06,060
I did a little upgrades to it, put a PCIe SSD in it, upgraded the memory.

372
00:20:06,060 --> 00:20:07,060
Nice.

373
00:20:07,060 --> 00:20:14,980
I'm taking advantage of the USB 3 in that, so I'm actually running the road caster and

374
00:20:14,980 --> 00:20:17,580
both channels into that.

375
00:20:17,580 --> 00:20:18,580
Both channels?

376
00:20:18,580 --> 00:20:19,580
Both channels in, yes.

377
00:20:19,580 --> 00:20:21,740
I did find out the hard way.

378
00:20:21,740 --> 00:20:26,220
Don't turn on the road caster after you've boot up the PC.

379
00:20:26,220 --> 00:20:30,700
I think it's overloading the USB and it doesn't like it and the computer turns off.

380
00:20:30,700 --> 00:20:31,700
Okay.

381
00:20:31,700 --> 00:20:35,580
So turn on the road caster first, then boot up the computer.

382
00:20:35,580 --> 00:20:37,180
That's funny.

383
00:20:37,180 --> 00:20:39,140
It's like, wait, what are you doing?

384
00:20:39,140 --> 00:20:43,460
Yes, because I was actually in the middle of playing around with CleanFeed and I was

385
00:20:43,460 --> 00:20:46,660
like, okay, let's get the road caster ready to go.

386
00:20:46,660 --> 00:20:51,140
Reach back, pop that power button, computer went right off.

387
00:20:51,140 --> 00:20:52,540
It didn't even give you like a stutter.

388
00:20:52,540 --> 00:20:55,220
It was like, no, I'm gone.

389
00:20:55,220 --> 00:20:56,220
Gone.

390
00:20:56,220 --> 00:20:57,220
Wow.

391
00:20:57,220 --> 00:20:58,220
Yes.

392
00:20:58,220 --> 00:20:59,220
That's insane.

393
00:20:59,220 --> 00:21:00,220
Yeah.

394
00:21:00,220 --> 00:21:05,500
Tell me about CleanFeed because that's probably where we're going to end up being using CleanFeed.

395
00:21:05,500 --> 00:21:08,780
For our conversations.

396
00:21:08,780 --> 00:21:10,580
So CleanFeed really just handles.

397
00:21:10,580 --> 00:21:12,060
Any award winning.

398
00:21:12,060 --> 00:21:13,060
Yeah.

399
00:21:13,060 --> 00:21:14,780
CleanFeed is really just audio only.

400
00:21:14,780 --> 00:21:18,380
There's no video necessarily.

401
00:21:18,380 --> 00:21:26,140
So kind of like Zoom and some of the others that are out there, but purely audio and it's

402
00:21:26,140 --> 00:21:27,660
all about HD audio.

403
00:21:27,660 --> 00:21:31,780
Yeah, which is good because if you're doing HD audio, you don't want all that bandwidth

404
00:21:31,780 --> 00:21:36,620
being dedicated to video, which takes up way more space.

405
00:21:36,620 --> 00:21:37,620
Correct.

406
00:21:37,620 --> 00:21:40,820
And then you can also do recording through there.

407
00:21:40,820 --> 00:21:47,020
Now I think possibly to get into some of the nicer levels of recording, you've got a pony

408
00:21:47,020 --> 00:21:49,100
up for the subscription.

409
00:21:49,100 --> 00:21:54,980
So but I think for what we're going to be doing, the free level is going to be fine.

410
00:21:54,980 --> 00:21:58,980
And you can do a lot of hours.

411
00:21:58,980 --> 00:22:04,300
There's not necessarily a limit in terms in terms of how often you can use it.

412
00:22:04,300 --> 00:22:05,300
That's nice.

413
00:22:05,300 --> 00:22:06,300
Yes.

414
00:22:06,300 --> 00:22:15,580
So for those out there that are looking at doing something like this, CleanFeed.net,

415
00:22:15,580 --> 00:22:16,580
right?

416
00:22:16,580 --> 00:22:17,580
CleanFeed.net.

417
00:22:17,580 --> 00:22:22,220
And if you're on a Mac, you need to know it doesn't like Safari.

418
00:22:22,220 --> 00:22:23,220
Correct.

419
00:22:23,220 --> 00:22:24,220
It really likes Chrome.

420
00:22:24,220 --> 00:22:25,580
It really likes Chrome.

421
00:22:25,580 --> 00:22:29,860
It's one of those guys that really likes Chrome.

422
00:22:29,860 --> 00:22:30,860
Yes.

423
00:22:30,860 --> 00:22:33,420
But that's a good option.

424
00:22:33,420 --> 00:22:38,940
I'm looking at this here for the free model, or freemium, I guess you could say.

425
00:22:38,940 --> 00:22:40,220
You can have multiple parties.

426
00:22:40,220 --> 00:22:42,540
You can have the HD audio.

427
00:22:42,540 --> 00:22:46,900
And you actually can do unlimited session recording.

428
00:22:46,900 --> 00:22:52,380
But if you want to get into multi-track recording, then you've got to move into the Pro.

429
00:22:52,380 --> 00:22:55,340
Pro would also bring in a cart wall if you need it.

430
00:22:55,340 --> 00:22:56,340
You're right.

431
00:22:56,340 --> 00:23:00,460
If we ever introduce any jingles and have advantage or need to take advantage of that,

432
00:23:00,460 --> 00:23:05,580
you can do multiple input devices, higher bit rates.

433
00:23:05,580 --> 00:23:09,260
Oh, you get email support.

434
00:23:09,260 --> 00:23:10,860
Everyone loves email support.

435
00:23:10,860 --> 00:23:18,300
I mean, as opposed to no support?

436
00:23:18,300 --> 00:23:20,660
I'm trying to hold back what I was thinking on email support.

437
00:23:20,660 --> 00:23:24,100
I don't want to throw ubiquity totally under the bus.

438
00:23:24,100 --> 00:23:26,700
Oh, Mercy, don't.

439
00:23:26,700 --> 00:23:27,700
Yeah.

440
00:23:27,700 --> 00:23:31,060
But Chris, you've been a support guy.

441
00:23:31,060 --> 00:23:34,820
Before Pine Cove, what were you doing?

442
00:23:34,820 --> 00:23:41,380
I was doing support for Cox Communications on TV, internet, and phone.

443
00:23:41,380 --> 00:23:48,420
And I will tell you, there's nothing like them rolling out phone service to places that

444
00:23:48,420 --> 00:23:53,060
don't have the right coax to support it.

445
00:23:53,060 --> 00:23:59,500
And they call you and you're hearing about every third or fourth word and they're understandably

446
00:23:59,500 --> 00:24:00,500
upset.

447
00:24:00,500 --> 00:24:04,340
And you're basically saying, hey, why don't you call me back from your cell phone?

448
00:24:04,340 --> 00:24:05,340
Eesh.

449
00:24:05,340 --> 00:24:07,140
So fun times.

450
00:24:07,140 --> 00:24:09,780
Hey, we're supplying you with phone.

451
00:24:09,780 --> 00:24:11,260
Don't call me from it though.

452
00:24:11,260 --> 00:24:12,260
Correct.

453
00:24:12,260 --> 00:24:13,260
Correct.

454
00:24:13,260 --> 00:24:17,980
So yeah, that job was rough because the whole reason that they're calling you is because

455
00:24:17,980 --> 00:24:19,740
it doesn't work.

456
00:24:19,740 --> 00:24:22,260
They're never calling you to tell you that they love the service.

457
00:24:22,260 --> 00:24:24,420
It's fine.

458
00:24:24,420 --> 00:24:26,660
The worst nights were pay per view nights.

459
00:24:26,660 --> 00:24:27,660
Okay.

460
00:24:27,660 --> 00:24:31,180
Because when you'd have a given city and a pay per view didn't work.

461
00:24:31,180 --> 00:24:35,340
And let me tell you, when people fork out that kind of money, they come a calling.

462
00:24:35,340 --> 00:24:36,340
I bet.

463
00:24:36,340 --> 00:24:40,300
And nine times out of 10, we couldn't fix it.

464
00:24:40,300 --> 00:24:41,980
Yeah, that's bad.

465
00:24:41,980 --> 00:24:42,980
Yeah.

466
00:24:42,980 --> 00:24:45,340
We could basically send a reset to the box.

467
00:24:45,340 --> 00:24:47,380
That was just not going to work.

468
00:24:47,380 --> 00:24:51,860
You did it anyway, just to do your due diligence, follow the script, so to speak.

469
00:24:51,860 --> 00:24:57,140
And then you would kick it up the chain and the knock would have to investigate.

470
00:24:57,140 --> 00:24:58,700
Yeah, that's not good.

471
00:24:58,700 --> 00:25:01,900
And usually after those, there was a ton of refunds being done.

472
00:25:01,900 --> 00:25:02,900
Yeah.

473
00:25:02,900 --> 00:25:05,220
Because they did not get to watch their pay per view.

474
00:25:05,220 --> 00:25:11,740
Yeah, I would tell you, Chris is probably one of the most patient people that I know.

475
00:25:11,740 --> 00:25:16,060
And I feel like a lot of it has to come from just personality.

476
00:25:16,060 --> 00:25:22,020
But a lot of it has to come from the customer service jobs that you've had.

477
00:25:22,020 --> 00:25:23,020
Yeah.

478
00:25:23,020 --> 00:25:24,020
Because you've had a few of those.

479
00:25:24,020 --> 00:25:25,020
A few, a few, yeah.

480
00:25:25,020 --> 00:25:29,580
I started with Toys R Us because I hate myself.

481
00:25:29,580 --> 00:25:31,580
Because I hate myself.

482
00:25:31,580 --> 00:25:36,900
So I did Toys R Us for over four years.

483
00:25:36,900 --> 00:25:40,620
And then went over to help open up Office Max here in Tyler.

484
00:25:40,620 --> 00:25:43,140
Did that for four years.

485
00:25:43,140 --> 00:25:47,340
And then went back to Toys R Us because I still hated myself.

486
00:25:47,340 --> 00:25:54,740
Was there for about six months and then went on to Cox and then from there to Pine Cove.

487
00:25:54,740 --> 00:25:55,740
Yeah.

488
00:25:55,740 --> 00:26:00,100
Because Cox was still in East Texas at that point.

489
00:26:00,100 --> 00:26:04,460
Yeah, we were a part of what they called Middle America.

490
00:26:04,460 --> 00:26:05,460
Middle America.

491
00:26:05,460 --> 00:26:06,460
Yeah.

492
00:26:06,460 --> 00:26:15,060
Because Texas, Arkansas, Oklahoma, Louisiana, and then for some reason a small patch in

493
00:26:15,060 --> 00:26:16,060
Idaho.

494
00:26:16,060 --> 00:26:17,060
OK.

495
00:26:17,060 --> 00:26:18,060
Just random.

496
00:26:18,060 --> 00:26:19,060
Random.

497
00:26:19,060 --> 00:26:23,340
Hey, Idaho's not touching any oceans.

498
00:26:23,340 --> 00:26:27,180
So it is Middle America, technically.

499
00:26:27,180 --> 00:26:35,420
Trying to think in the name of the town that's there in Idaho that they had because actually

500
00:26:35,420 --> 00:26:37,940
on one of my support calls and I'll never forget it.

501
00:26:37,940 --> 00:26:42,180
Now I'm not going to remember his name.

502
00:26:42,180 --> 00:26:46,940
Used to do Weekend Update on SNL and the HBO show.

503
00:26:46,940 --> 00:26:47,940
I should know this.

504
00:26:47,940 --> 00:26:48,940
I love him.

505
00:26:48,940 --> 00:26:49,940
Oh my gosh.

506
00:26:49,940 --> 00:26:50,940
Dennis Miller.

507
00:26:50,940 --> 00:26:51,940
Dennis Miller.

508
00:26:51,940 --> 00:26:54,140
It was Dennis Miller's house.

509
00:26:54,140 --> 00:26:55,820
I didn't get to talk directly to Dennis.

510
00:26:55,820 --> 00:26:57,100
I could hear him in the background.

511
00:26:57,100 --> 00:26:58,100
Yeah.

512
00:26:58,100 --> 00:27:01,540
But I was helping the technician with an Internet issue and he was like, you're not going to

513
00:27:01,540 --> 00:27:02,540
believe it.

514
00:27:02,540 --> 00:27:04,540
This is actually Dennis Miller's house.

515
00:27:04,540 --> 00:27:05,540
He's right here.

516
00:27:05,540 --> 00:27:06,540
He's right here.

517
00:27:06,540 --> 00:27:07,540
Yes.

518
00:27:07,540 --> 00:27:10,100
He's like, he answered the door in a pair of shorts and no shoes.

519
00:27:10,100 --> 00:27:13,340
Like wait, what is going on?

520
00:27:13,340 --> 00:27:16,980
Celebrity right here in front of me and Boise.

521
00:27:16,980 --> 00:27:19,420
I don't know.

522
00:27:19,420 --> 00:27:21,140
Is there another town in Idaho?

523
00:27:21,140 --> 00:27:22,140
I don't know.

524
00:27:22,140 --> 00:27:23,140
I don't know.

525
00:27:23,140 --> 00:27:24,140
I'm trying to look it up.

526
00:27:24,140 --> 00:27:27,460
I should be able to remember it.

527
00:27:27,460 --> 00:27:28,460
That's funny.

528
00:27:28,460 --> 00:27:33,140
I mean, that's like way back.

529
00:27:33,140 --> 00:27:34,740
Yes.

530
00:27:34,740 --> 00:27:36,060
SNL.

531
00:27:36,060 --> 00:27:37,140
Yes.

532
00:27:37,140 --> 00:27:39,660
Loved him on there for Weekend Update.

533
00:27:39,660 --> 00:27:41,860
That's pretty good.

534
00:27:41,860 --> 00:27:44,060
Loved him on his HBO show.

535
00:27:44,060 --> 00:27:47,060
What was his HBO show?

536
00:27:47,060 --> 00:27:50,340
Now you're putting me on the spot.

537
00:27:50,340 --> 00:27:51,340
Yeah, I am.

538
00:27:51,340 --> 00:27:52,340
What else are we going to do?

539
00:27:52,340 --> 00:27:53,340
That's the nineties.

540
00:27:53,340 --> 00:27:54,340
Yeah.

541
00:27:54,340 --> 00:27:55,340
Hold on.

542
00:27:55,340 --> 00:27:58,340
I remember the intro.

543
00:27:58,340 --> 00:28:00,820
We have these.

544
00:28:00,820 --> 00:28:03,660
It was aptly named the Dennis Miller show.

545
00:28:03,660 --> 00:28:07,340
Dennis Miller live or the Dennis Miller show.

546
00:28:07,340 --> 00:28:09,820
Yeah, actually he's got both.

547
00:28:09,820 --> 00:28:11,140
Okay.

548
00:28:11,140 --> 00:28:12,300
That's funny.

549
00:28:12,300 --> 00:28:14,100
I don't think I ever saw the show.

550
00:28:14,100 --> 00:28:17,100
I remember him on Weekend Update.

551
00:28:17,100 --> 00:28:18,580
Yes.

552
00:28:18,580 --> 00:28:21,860
That's hilarious.

553
00:28:21,860 --> 00:28:28,020
Well, that's pretty good.

554
00:28:28,020 --> 00:28:39,300
Well, be back in two weeks to talk about what the next gear thought is and hopefully have

555
00:28:39,300 --> 00:28:42,020
a plan for moving forward.

556
00:28:42,020 --> 00:28:46,780
Probably should figure out a way for folks to send us for what they would like to be

557
00:28:46,780 --> 00:28:47,780
covered.

558
00:28:47,780 --> 00:28:48,780
Absolutely.

559
00:28:48,780 --> 00:28:52,940
If they have any questions, because everybody's got AV questions.

560
00:28:52,940 --> 00:28:54,220
Yes, they do.

561
00:28:54,220 --> 00:28:56,660
Can you come make my cable work?

562
00:28:56,660 --> 00:29:02,220
Well, that's where I would actually love to try to figure out, can we make some of the

563
00:29:02,220 --> 00:29:04,900
podcasting 2.0 features work?

564
00:29:04,900 --> 00:29:07,860
Because you can now introduce.

565
00:29:07,860 --> 00:29:10,020
Now we'd have to work towards a live show.

566
00:29:10,020 --> 00:29:11,020
Yeah.

567
00:29:11,020 --> 00:29:14,100
But you could have them send them what's called a booster gram.

568
00:29:14,100 --> 00:29:15,100
Okay.

569
00:29:15,100 --> 00:29:16,900
With a message in the middle of the show.

570
00:29:16,900 --> 00:29:25,860
And you can actually interact with your listeners and then with you and say like, Hey, why?

571
00:29:25,860 --> 00:29:27,260
Why do you sound like that?

572
00:29:27,260 --> 00:29:28,260
Yeah.

573
00:29:28,260 --> 00:29:29,260
That's funny.

574
00:29:29,260 --> 00:29:31,580
So we'll we'll try to figure that out over time.

575
00:29:31,580 --> 00:29:32,580
Wow.

576
00:29:32,580 --> 00:29:33,580
Okay.

577
00:29:33,580 --> 00:29:36,740
Well, hey, it was good to get to hang out and talk to you.

578
00:29:36,740 --> 00:29:37,740
Yes, it's been a while.

579
00:29:37,740 --> 00:29:39,740
Grateful to actually see you.

580
00:29:39,740 --> 00:29:40,740
It's good to see you as well.

581
00:29:40,740 --> 00:29:41,740
It's campus over now.

582
00:29:41,740 --> 00:29:42,740
Yes.

583
00:29:42,740 --> 00:29:43,740
All right.

584
00:29:43,740 --> 00:29:44,740
Cheers.

585
00:29:44,740 --> 00:29:45,740
Cheers.

586
00:29:45,740 --> 00:29:46,740
I'm afraid mine's already gone.

587
00:29:46,740 --> 00:30:10,140
Yeah, I'm getting close.

