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Welcome to this week's episode of Beauty Babble.

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Today we're talking about life after aesthetic school and we are joined by Maylene, certified

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esthetician who's going to fill us in on how the last year and a half have been for

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her.

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Hi, Maylene.

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Hi.

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So, Maylene, it's been a year and a half after grad.

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Tell us what it's been like.

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Very interesting, lots of learning curves and...

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Can you be specific?

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What was your biggest, if you can say, or your top three learnings that you maybe were surprised

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about or that you were pleasantly surprised about or shockingly surprised about?

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Unpleasantly, yeah.

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I'd say learning how it is in the real life world rather than kind of fake scenarios in

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school, which has been a little bit different.

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Do you have a story about that?

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Not specifically right now.

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I'd say kind of going with the flow of having cancellations and walk-ins rather than having

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a set schedule.

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So having to adapt quickly to the changes in your date.

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And how did you find for preparing for those last-minute walk-ins?

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There's not really much you can prepare.

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You just kind of have to learn to go with the flow and always be ready for anything.

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Expect the unexpected.

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Exactly.

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Yeah, that's so true.

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It can be challenging, those walk-ins, especially if you're just finished off a treatment and

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you're not cleaned.

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Exactly, yeah.

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You have to have things ready to go.

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So did you find that you had to kind of change your mindset about how to prepare for these

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things?

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Was it an easy transition?

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No, it took a few times to...

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That's fair, yeah, of course.

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And that's what this is about, is just being honest and helping others that are maybe in

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school right now or just starting out to see the challenges are normal.

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I had the same thing when I finished school 30 some years ago and it hasn't changed.

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So if you look at it, when you finish school of any kind of training, these are the bumps

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you go through and you get the best you can get out of the education side.

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They try to give you what they can, but like you said, the real life world of it is a huge

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teaching tool to go through and every person, every time, is going to be probably present

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itself differently, right?

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Yeah, I always think too, part of it is that thing, if you're not cleaning right after

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your service and you're like, oh, I'm just going to go grab a snack, then I'll clean

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first.

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Exactly.

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Then grab your snack because that's when your walk-in client will come in.

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Yeah, when you at least expect.

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Yeah.

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And you think you have more time to do some.

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Absolutely.

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Get it done first and then...

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Yeah.

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Do you find that the clients maybe noticed that?

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Yeah, I definitely...

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That you didn't look prepared or you thought something you felt or...

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Yeah, you can feel when they kind of see you maybe rushing a little bit or seem a little

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unfocused with...

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Right.

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Yeah, so just make them pick up on.

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Right, especially if you're in the hair salon and a client all of a sudden they put you

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on the spot saying, yeah, maybe you have time for brow acts and the shape.

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Yeah, and then it's like they're right there.

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And they're right there in front of you and it's probably the first time you're meeting

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them too, right?

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Yeah.

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So we all know how important those first impressions are to you, but...

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And you manage to ease it into it and make it all good for them, I'm sure.

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Yeah.

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And then you actually practice.

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You said there was a few other things.

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So that was one challenge about those last minute, be ready for the changes.

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And have you ever had it during a service where a client you think is coming in for

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one thing and it turns out it's completely different and you're all set up and ready

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to go?

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That's happened, but more so with you think they are just getting one service and then

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end up being a little more than that, which has been okay, like depending on your schedule,

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sometimes you'll have to push back a few clients, which happens sometimes by a few minutes.

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And how did you handle that?

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It was okay.

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I just kind of give a heads up to the next person to let them know, like you're running

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a few minutes behind just so that they're prepared.

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Good.

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And did you have, like, did you have to do that yourself or did you have some kind of

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contact?

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No, luckily usually we had like a receptionist to call ahead.

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So really important that communication, giving them heads up, especially if they're rushing

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to come see you.

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Yeah, exactly.

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So you didn't find out you're 15, 20 years or half a month?

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Yeah, it's better to let them know as soon as possible so they're not...

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Right.

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Do you have an example of that happening?

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Yeah, like I've had, like, say a Brazilian wax and then they wanted to do their brows

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on top of that, which isn't too much longer, but just to let the next person you have know.

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Yeah.

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Because I'd have like...

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Brows can take a while.

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Yeah.

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I'm not sure if you've never had that person before because they have to shape, figure

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out their face, their contour, what would they like, you know.

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So for sure I can see that taking some time.

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I had, okay, side note, I had once a client come in to get their brows done and they brought

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a picture, but their brows look nothing to like the picture.

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And that was before I did microblading and I was like, how about we work with the shape

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you have?

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That's been something that comes up when your client wants something that you can't

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provide that exact thing for them, but you can, you kind of have to communicate and let

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them know how close you can get to that or it's better to always let them know beforehand.

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Do you find that you learned that more so when you got out into the industry?

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Yeah.

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Because how do they prepare you in school for something like that, right?

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We were always told to let our client know how long they need to grow their hair out

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and things like that, but once I got into working in aesthetics, I don't know if we had a policy

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up about it, so once I had a lady that came in and her hair was too short.

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So that was something I had to prepare for.

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To let her know it might not all come along.

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So I think it's important to set your policies and instructions.

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Yeah, that's absolutely.

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And then it's consistent, especially if you're working with others.

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So I have to ask the, a hard question now.

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Okay.

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That's favorite.

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Have you had the situation of a disappointed or upset client for whatever it was that you

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were running late or you couldn't provide the shape of the brow they wanted or you know

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what I mean by the scenarios that are out there?

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Did you have that happen yet?

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I have.

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I mean, I was just mentioning to the changing client that kind of makes you step back a

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couple steps and say, whoa, what was I expecting this?

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Yeah.

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Though I was just actually mentioning part of it how one lady came in and her hair was

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a little too short for the service.

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She was getting a few waxes done.

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So during her first one, I let her know kind of in the middle of the service that it might

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not all come out, which was my mistake.

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I should have let her know before because you always want to have them expect less and

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then provide more.

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Just so they're more.

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Oh, I like that.

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Yeah.

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That's a good statement.

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Just so they're not disappointed.

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You always want to provide the best and sometimes their hair is too short.

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There's nothing you can do about it.

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Let's grow it out first.

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But yeah.

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And how did she?

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She wasn't too happy with it.

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I think more of the circumstances she was going on a trip, she was about to leave.

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It was kind of, yeah, disappointing.

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So part of it was my fault in not letting her know right away, but also another part was

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not knowing myself if it would all come off too.

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So I did, I could have let her know, but I guess I didn't know the rule of thumb on

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how long it should be since shaping her.

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Did you ask her like one of the last time you shaved or waxed?

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Kind of did after I let her know that this might not all come off, but yeah.

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Yes, we're going to have a discussion on the importance of consultation in all services.

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Right?

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We use a lot of it for maybe a briefing on the phone, for the waxing, make sure it's

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half an inch longer, a quarter of an inch or whatever the policies are.

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We definitely, I think, do a better job when it comes to facials because we sit down and

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that's part of the training.

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But I think it's a statement that we need to recognize that if you do it at the beginning

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of a service or the pre-consultation on the phone, there's questions that you can ask

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that client, like going on a trip, do you have a special occasion, you can start preparing

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that client to what to expect.

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What eases off you, the service provider, that that's already been given if possible.

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Yeah.

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Especially waxing.

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I feel like waxing is one of those services where it seems like everybody thinks it's

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really easy and you're just going to go in and out, but that is an important one too,

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especially over the phone.

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Especially as the service provider, you're used to doing it all the time so you kind

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of know what's going to happen, but for them, they could be the first time ever.

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Yeah.

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So do you treat them like it's their first time every time?

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Yeah.

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Maybe, you know, we kind of fall into complaints and comfort and we forget to mention it.

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Exactly.

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We have a lot of databases every time and so I always found for me what helped was, you

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know, having a busy day booked back to back.

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I'd look in my morning, I'd come in a little earlier.

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No, I wasn't on the clock.

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I would just do it for myself so I was prepared and look at my day and say, okay, I've got

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this going on, this, this, and then I kind of had my head ready for my morning, you

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know, had my lunch and then sometimes have lunch.

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You know, busy things are, I'm fine, this thing's happened, but there's always time

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for it and then prepare myself for afternoon, right?

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And then those last minute, doing a pedicure in Susandia, time for like a quick brow shaping.

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It's like, you know, let me just check my schedule and sometimes I could do it and I

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was like, because that's something I always tried was like you said, what was your statement

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again about to help them to expect?

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You want to prepare them for kind of less than what you're going to give them?

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Yeah, so when you deliver more, it's like a big, bigger statement.

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It's, they're more grateful to it kind of.

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You don't want to over promise.

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Exactly.

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Over promise under deliver that statement.

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Do you find that, I'm not sure if you know of anyone else, if you kept in touch with

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anyone from school, but do you think this is common like for a lot of grads after?

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Yeah, definitely.

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We kind of had an idea, like for the waxing one again, how long it should be, but there

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was never really like the rule of thumb.

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So at that moment when I had that client, I didn't know the three to four week period,

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which I couldn't tell her.

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So I kind of had to say, I don't think it's going to all come off.

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Oh yeah.

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That's true.

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Yeah.

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So what has been one of the most positive surprising, these are actually all good though, because

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it helps you grow as a service planner.

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It's so important because you've learned tools now, what to use and how to say things and

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maybe different people's personalities.

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I mean, that's something that they never touch on in school is personalities and how to speak

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to different people and how to work with different people and still honor yourself.

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You're still you and you're the professional, you're the provider, but you will have to

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deliver the message probably 10 different ways in its day.

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So what is something that you felt was surprisingly positive that whether you have a story or

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a scenario or something that you discovered that was like, wow, I didn't realize how important

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that was and how good it feels to be this way or to say this or does that make sense?

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Yeah.

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I think it was always important to be confident during your service, during consultation service

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and then afterwards as well if you have to give it aftercare, just because I think the

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client will feel more confident and better about how the service is going to go when

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you feel like you're going to give a good service.

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And when that feeling, when you finally had that full connection, how did it make you

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feel?

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Really good.

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Yeah.

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Really good like, yes, nail that one.

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That was a good one, right?

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I know those are the best feelings.

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I mean, you got to celebrate those moments because sometimes it's not the case.

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Exactly.

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So you could have done everything if you had that happen yet.

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You've done everything and what you could do and you thought it went really well and

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whatever reason it's still, I mean, I could go on with many stories.

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Not that it was a horrible thing, but in the end what I learned from all that is a lot

241
00:13:04,280 --> 00:13:07,760
of times it's not us, the provider, it's what's going on in their day.

242
00:13:07,760 --> 00:13:14,600
And I remember that first, you know, aha moment if you wish, if, oh, it's not me, it's them.

243
00:13:14,600 --> 00:13:20,320
And that was quite a while ago, but I remember the client and all of a sudden she was just

244
00:13:20,320 --> 00:13:24,400
really, really upset and I can't remember what the reason was.

245
00:13:24,400 --> 00:13:25,400
That's too long.

246
00:13:25,400 --> 00:13:31,240
I just remember the experience and the feeling and she said, you just don't understand.

247
00:13:31,240 --> 00:13:34,920
And I actually said, well, help me understand what's going on.

248
00:13:34,920 --> 00:13:40,120
And then she broke down and cried because I just found out my mom was sick and like,

249
00:13:40,120 --> 00:13:43,080
it was a lot of personal.

250
00:13:43,080 --> 00:13:47,800
And then just ironically, I said, why don't you just come sit down over here and I'll

251
00:13:47,800 --> 00:13:48,800
make you a tea.

252
00:13:48,800 --> 00:13:49,800
You don't need to leave yet.

253
00:13:49,800 --> 00:13:52,080
And like, because I don't, I said, no, no, come over here.

254
00:13:52,080 --> 00:13:53,080
I'll find you a space.

255
00:13:53,080 --> 00:13:58,120
I sat her down and said, have a tea in a private room and then the music was going and I said,

256
00:13:58,120 --> 00:14:02,560
you know, take your time and if there's something else we can do, I'll come check in on you

257
00:14:02,560 --> 00:14:04,760
in a few minutes.

258
00:14:04,760 --> 00:14:08,600
And she just said, oh my God, that was the best thing you could have done and I had nothing

259
00:14:08,600 --> 00:14:09,880
to do with the service anymore.

260
00:14:09,880 --> 00:14:12,920
It was just, that is what the final.

261
00:14:12,920 --> 00:14:16,360
How you taught you on the cake was cherry.

262
00:14:16,360 --> 00:14:17,360
Yeah.

263
00:14:17,360 --> 00:14:21,000
But I mean, you can still try it and it's still.

264
00:14:21,000 --> 00:14:22,000
Yeah.

265
00:14:22,000 --> 00:14:26,040
You can do everything right in the service, but still have someone unhappy, which is what

266
00:14:26,040 --> 00:14:29,440
happens, but as long as you did everything.

267
00:14:29,440 --> 00:14:31,600
And then the other within your ability to do.

268
00:14:31,600 --> 00:14:32,600
Yeah.

269
00:14:32,600 --> 00:14:34,680
And then what about like, how did your day go?

270
00:14:34,680 --> 00:14:38,440
Like when it doesn't settle and how do you like shake that off and be ready for your

271
00:14:38,440 --> 00:14:41,640
next client who comes in all excited to say, hi, Milly.

272
00:14:41,640 --> 00:14:43,160
Right here.

273
00:14:43,160 --> 00:14:44,160
Right.

274
00:14:44,160 --> 00:14:45,160
And you're just like, oh God.

275
00:14:45,160 --> 00:14:46,160
Yeah.

276
00:14:46,160 --> 00:14:47,160
Okay.

277
00:14:47,160 --> 00:14:48,440
Sometimes you try and like think, what did I do wrong?

278
00:14:48,440 --> 00:14:49,840
But I don't know.

279
00:14:49,840 --> 00:14:51,800
Sometimes it's not always you, but it isn't.

280
00:14:51,800 --> 00:14:54,200
And I think sometimes it's personality.

281
00:14:54,200 --> 00:14:55,200
Yeah.

282
00:14:55,200 --> 00:14:56,200
Yeah.

283
00:14:56,200 --> 00:15:00,720
Sometimes you just don't click with your clients or they don't click with you.

284
00:15:00,720 --> 00:15:05,240
You're just not the right fit for them and they have to find somebody who is the right

285
00:15:05,240 --> 00:15:06,880
fit.

286
00:15:06,880 --> 00:15:08,640
I think that has a lot to do with it.

287
00:15:08,640 --> 00:15:11,760
So you try your best and sometimes it's not in your control.

288
00:15:11,760 --> 00:15:12,760
Yeah.

289
00:15:12,760 --> 00:15:17,440
In the moment, it kind of, you turn into a chameleon a little bit so that at least they

290
00:15:17,440 --> 00:15:19,120
have something positive to say.

291
00:15:19,120 --> 00:15:20,120
Yeah.

292
00:15:20,120 --> 00:15:21,120
Right.

293
00:15:21,120 --> 00:15:24,840
And I think that's a huge part that I think we missed just in our customer service in

294
00:15:24,840 --> 00:15:26,000
general today.

295
00:15:26,000 --> 00:15:27,000
Yeah.

296
00:15:27,000 --> 00:15:32,200
And when you're building a clientele and you're trying to grow your clientele or your business,

297
00:15:32,200 --> 00:15:36,200
you have to recognize that, no, the customer is not always right.

298
00:15:36,200 --> 00:15:38,600
They're almost always right.

299
00:15:38,600 --> 00:15:39,600
Almost.

300
00:15:39,600 --> 00:15:40,600
Within reason.

301
00:15:40,600 --> 00:15:41,600
Yeah.

302
00:15:41,600 --> 00:15:46,520
And if you work for someone else, then you have that ability to pass that on when they

303
00:15:46,520 --> 00:15:47,840
want to see a manager, right?

304
00:15:47,840 --> 00:15:50,960
Or someone above or someone who they can speak to about it.

305
00:15:50,960 --> 00:15:55,360
But when you're your own boss, you're a self employed, you're doing your own thing, you

306
00:15:55,360 --> 00:15:56,360
are it.

307
00:15:56,360 --> 00:16:00,320
So you even have to have more tools in your toolbox on how to handle those things.

308
00:16:00,320 --> 00:16:04,600
But like you said, it's so important to have those policies and procedures in place of

309
00:16:04,600 --> 00:16:05,600
what to expect.

310
00:16:05,600 --> 00:16:11,120
And that's a huge thing, I think that a lot of trial and errors when you discover how

311
00:16:11,120 --> 00:16:17,520
important they are to have it preset up before you even begin is really important.

312
00:16:17,520 --> 00:16:18,520
Yeah.

313
00:16:18,520 --> 00:16:23,120
I think when you have a different, like a wide set of clientele, you kind of have to

314
00:16:23,120 --> 00:16:27,120
adapt your personality to fit with them and their needs.

315
00:16:27,120 --> 00:16:28,120
Yeah.

316
00:16:28,120 --> 00:16:32,520
Like if you have a little bit of an older client, the topics you discuss, kind of, if

317
00:16:32,520 --> 00:16:38,920
you talk during your appointment, kind of what you discuss and how you say things is

318
00:16:38,920 --> 00:16:41,200
a little bit different for each person.

319
00:16:41,200 --> 00:16:43,360
And did you always know that?

320
00:16:43,360 --> 00:16:47,080
No, it was something I learned as I went on.

321
00:16:47,080 --> 00:16:48,080
Yeah.

322
00:16:48,080 --> 00:16:49,080
Very interesting.

323
00:16:49,080 --> 00:16:50,080
Yeah.

324
00:16:50,080 --> 00:16:54,640
Like culturally, my upbringing was a level of respect for someone older than me.

325
00:16:54,640 --> 00:17:01,440
So I already had that in my life, but I knew friends or colleagues that never had that

326
00:17:01,440 --> 00:17:04,520
and they would just get reamed out by the client.

327
00:17:04,520 --> 00:17:07,400
I was like, well, why would you talk to the client?

328
00:17:07,400 --> 00:17:13,280
Like I was shocked and I realized, oh, my upbringing helped me with my career and my

329
00:17:13,280 --> 00:17:18,040
job experiences and everything that I was doing prior to this industry, even though

330
00:17:18,040 --> 00:17:19,960
I started young, but I started working really young.

331
00:17:19,960 --> 00:17:22,880
But I was just kind of curious if that's part of it because that's how I'm sharing

332
00:17:22,880 --> 00:17:26,720
it because sometimes if you don't realize that it's, you know.

333
00:17:26,720 --> 00:17:27,720
Yeah.

334
00:17:27,720 --> 00:17:33,840
And some people don't maybe have that as they grew up, but for me, I kind of felt like I

335
00:17:33,840 --> 00:17:38,880
tried to be respectful to everyone, but then with some people I didn't have to feel as

336
00:17:38,880 --> 00:17:41,800
reserved if that makes sense.

337
00:17:41,800 --> 00:17:42,800
Yeah.

338
00:17:42,800 --> 00:17:48,240
And yeah, just kind of mesh with their personalities more.

339
00:17:48,240 --> 00:17:52,640
Do you find that now I'm on to another thing?

340
00:17:52,640 --> 00:17:56,080
What about the conversations behind the door with the client?

341
00:17:56,080 --> 00:18:00,840
Because I know, I mean, the stuff that my clients would say, I would just listen and

342
00:18:00,840 --> 00:18:04,280
huh, mm-hmm, okay, and no judgment.

343
00:18:04,280 --> 00:18:08,400
I knew that, they'd click, never judge, and it's okay.

344
00:18:08,400 --> 00:18:12,760
Or when they were having very difficult times, and I remember young clients, I had them for

345
00:18:12,760 --> 00:18:17,720
10 years and then hearing their terrible things that are going on in their lives and how it

346
00:18:17,720 --> 00:18:21,240
just like, it's heart-wrenching to hear it.

347
00:18:21,240 --> 00:18:25,640
And some of the conversations were, you know, they would get inappropriate too.

348
00:18:25,640 --> 00:18:26,640
Have you had that happen?

349
00:18:26,640 --> 00:18:27,640
Yeah.

350
00:18:27,640 --> 00:18:28,640
Okay, how do you handle that?

351
00:18:28,640 --> 00:18:30,920
Oh, I want to know what the details though.

352
00:18:30,920 --> 00:18:31,920
Okay.

353
00:18:31,920 --> 00:18:32,920
Sorry.

354
00:18:32,920 --> 00:18:41,920
I've had a group of these two ladies who came that were under the influence a little bit.

355
00:18:41,920 --> 00:18:44,720
You have to say it.

356
00:18:44,720 --> 00:18:45,720
Yeah.

357
00:18:45,720 --> 00:18:46,720
Yeah.

358
00:18:46,720 --> 00:18:51,280
And so they were a little bit, don't know how to word it.

359
00:18:51,280 --> 00:18:52,280
Inappropriate?

360
00:18:52,280 --> 00:18:53,280
Yeah, a little bit.

361
00:18:53,280 --> 00:18:54,280
Like the topics they were talking about?

362
00:18:54,280 --> 00:18:55,280
Yeah.

363
00:18:55,280 --> 00:18:57,320
Like with each other or to you?

364
00:18:57,320 --> 00:18:59,640
With each other and kind of...

365
00:18:59,640 --> 00:19:00,640
With you.

366
00:19:00,640 --> 00:19:01,640
With me.

367
00:19:01,640 --> 00:19:02,640
They included you.

368
00:19:02,640 --> 00:19:03,640
Yeah.

369
00:19:03,640 --> 00:19:04,640
Yeah.

370
00:19:04,640 --> 00:19:08,480
A little bit with the space.

371
00:19:08,480 --> 00:19:11,160
It was, you know, moving around, touching things.

372
00:19:11,160 --> 00:19:12,160
Oh.

373
00:19:12,160 --> 00:19:13,160
Like supplies.

374
00:19:13,160 --> 00:19:15,400
Oh, I think it's the object.

375
00:19:15,400 --> 00:19:16,400
Yeah.

376
00:19:16,400 --> 00:19:21,200
So I did one of the ladies and then I just let my manager know that that was going on

377
00:19:21,200 --> 00:19:26,560
just so she knew and she said as long as everything was safe then it was fine to continue.

378
00:19:26,560 --> 00:19:28,960
So just proceeded to do so.

379
00:19:28,960 --> 00:19:30,440
It was interesting.

380
00:19:30,440 --> 00:19:31,440
It was nothing bad.

381
00:19:31,440 --> 00:19:33,080
It was kind of funny and...

382
00:19:33,080 --> 00:19:34,080
Yeah.

383
00:19:34,080 --> 00:19:35,640
They were having a good time.

384
00:19:35,640 --> 00:19:37,640
They were having a good time.

385
00:19:37,640 --> 00:19:39,200
Wow, that's funny.

386
00:19:39,200 --> 00:19:40,200
Yeah.

387
00:19:40,200 --> 00:19:41,200
Yeah.

388
00:19:41,200 --> 00:19:42,200
Interesting.

389
00:19:42,200 --> 00:19:47,280
So I know when you've been to, like you've worked at other salons and spas and your latest

390
00:19:47,280 --> 00:19:49,280
venture where you're working.

391
00:19:49,280 --> 00:19:52,120
You get to experience a little different things happening.

392
00:19:52,120 --> 00:19:53,120
Yeah.

393
00:19:53,120 --> 00:19:58,120
And you said that you were surprised of, you know, oh, I get to learn a little more of

394
00:19:58,120 --> 00:19:59,440
the backs side of the business.

395
00:19:59,440 --> 00:20:00,440
Yeah.

396
00:20:00,440 --> 00:20:03,120
Do you want to share a little bit of what you do on that?

397
00:20:03,120 --> 00:20:04,120
Yeah.

398
00:20:04,120 --> 00:20:06,000
So you mix, you've got a unique situation, right?

399
00:20:06,000 --> 00:20:10,600
You're mixing doing clients and you're in your day and then all of a sudden, you know,

400
00:20:10,600 --> 00:20:12,760
you're jumping on a podcast with Jareena myself.

401
00:20:12,760 --> 00:20:15,560
Seeing all that.

402
00:20:15,560 --> 00:20:19,760
And then all of a sudden, you've got to run off and go fix a little something on a website

403
00:20:19,760 --> 00:20:23,160
or, you know, help with an order that came through.

404
00:20:23,160 --> 00:20:24,160
Yeah.

405
00:20:24,160 --> 00:20:25,160
Or social media.

406
00:20:25,160 --> 00:20:26,160
Social media.

407
00:20:26,160 --> 00:20:27,160
And you're, all of a sudden, you're taking reels.

408
00:20:27,160 --> 00:20:32,160
And how do you find that balance in your day of, you know, tell us a little more about

409
00:20:32,160 --> 00:20:33,160
all that?

410
00:20:33,160 --> 00:20:36,040
It was interesting, like, working just doing aesthetics.

411
00:20:36,040 --> 00:20:40,520
I kind of just had, like, one or two lines to work with and that was all I knew.

412
00:20:40,520 --> 00:20:45,360
And then coming here, I get to kind of hear the backstory of how these products are made,

413
00:20:45,360 --> 00:20:49,400
the importance of ingredients and quality.

414
00:20:49,400 --> 00:20:55,240
And then with the marketing side, I guess, or the website, you got to kind of get to

415
00:20:55,240 --> 00:21:03,320
see how customers and clientele would take in that information, how you want to present

416
00:21:03,320 --> 00:21:05,360
it is really important.

417
00:21:05,360 --> 00:21:06,360
Yeah.

418
00:21:06,360 --> 00:21:13,760
So just learning kind of more product knowledge about everything, comparing different lines

419
00:21:13,760 --> 00:21:21,440
to each other and how they kind of all have similar aspects, but just put in different

420
00:21:21,440 --> 00:21:23,440
ways, if that makes sense.

421
00:21:23,440 --> 00:21:25,360
Yeah, it absolutely makes sense.

422
00:21:25,360 --> 00:21:29,000
And I want to clarify by here, you mean beauty cults?

423
00:21:29,000 --> 00:21:30,000
Yes.

424
00:21:30,000 --> 00:21:31,000
Yeah.

425
00:21:31,000 --> 00:21:32,000
We can say it.

426
00:21:32,000 --> 00:21:33,000
We can say, yeah.

427
00:21:33,000 --> 00:21:36,800
So you're working for beauty cults, so you get a blend of doing aesthetics on clients,

428
00:21:36,800 --> 00:21:43,600
that you're also at that back end beauty supplier, learning about products, about, you know, like

429
00:21:43,600 --> 00:21:46,040
you said, how clients interact with the products.

430
00:21:46,040 --> 00:21:47,040
Yeah.

431
00:21:47,040 --> 00:21:51,440
Do you find that learning ingredients is really important?

432
00:21:51,440 --> 00:21:53,920
Because sometimes that's a common thread between different lines.

433
00:21:53,920 --> 00:21:58,360
So if you know one ingredient, you might know how it works, regardless of what line it's

434
00:21:58,360 --> 00:21:59,360
with.

435
00:21:59,360 --> 00:22:04,000
Yeah, it's important, I think, also for clients to know what they're using, and it helps if

436
00:22:04,000 --> 00:22:09,680
you can educate them more, that can help convince them that they need the product or whatever

437
00:22:09,680 --> 00:22:10,680
it is.

438
00:22:10,680 --> 00:22:18,040
Yeah, because you think that your goal would be to your own spot, one bit, right?

439
00:22:18,040 --> 00:22:19,040
Yeah, eventually.

440
00:22:19,040 --> 00:22:22,880
And this kind of, we've had some good chats about it.

441
00:22:22,880 --> 00:22:25,240
That's much future though, that's down the line.

442
00:22:25,240 --> 00:22:26,240
Yeah.

443
00:22:26,240 --> 00:22:27,240
That's easy.

444
00:22:27,240 --> 00:22:28,640
Tell me about it.

445
00:22:28,640 --> 00:22:29,840
I don't know the goal.

446
00:22:29,840 --> 00:22:31,080
Tell me about yourself.

447
00:22:31,080 --> 00:22:36,960
I would like to have like my own space one day.

448
00:22:36,960 --> 00:22:40,880
I think this helps to see all aspects of business.

449
00:22:40,880 --> 00:22:42,880
And then meeting people, right?

450
00:22:42,880 --> 00:22:43,880
Because some do it at other homes.

451
00:22:43,880 --> 00:22:44,880
Yeah.

452
00:22:44,880 --> 00:22:45,880
Do rental for a room.

453
00:22:45,880 --> 00:22:46,880
Yeah.

454
00:22:46,880 --> 00:22:47,880
Different ways that it's set up.

455
00:22:47,880 --> 00:22:48,880
Yeah, exactly.

456
00:22:48,880 --> 00:22:52,920
Is there any way that you're looking that you kind of went, oh, I didn't think of that.

457
00:22:52,920 --> 00:22:56,080
That's very interesting about that way of doing it.

458
00:22:56,080 --> 00:23:01,960
Like were you always set on a location on its own, have a spa, staff, that type of idea?

459
00:23:01,960 --> 00:23:05,120
Or where were your thoughts on your own business one day?

460
00:23:05,120 --> 00:23:09,280
I don't know if I would have it where I'd employ and have it as a big area.

461
00:23:09,280 --> 00:23:15,120
I think, especially within the last few years, it's been a little easier to do it home based.

462
00:23:15,120 --> 00:23:16,120
And just.

463
00:23:16,120 --> 00:23:20,800
And do you know that coming out of school already?

464
00:23:20,800 --> 00:23:21,800
Not really.

465
00:23:21,800 --> 00:23:26,480
I would see different spas and they have like 20 employees or whatever it is.

466
00:23:26,480 --> 00:23:27,480
And you kind of think.

467
00:23:27,480 --> 00:23:28,480
And you hear all the challenges going on?

468
00:23:28,480 --> 00:23:29,480
No.

469
00:23:29,480 --> 00:23:31,480
You can say it.

470
00:23:31,480 --> 00:23:36,080
Yeah, it just seemed like a little bit more doable.

471
00:23:36,080 --> 00:23:42,640
I think when I was in school and now it's kind of more realistic that it can't be that

472
00:23:42,640 --> 00:23:44,160
big right away at least.

473
00:23:44,160 --> 00:23:48,560
Yeah, stepping stones into the different goals.

474
00:23:48,560 --> 00:23:54,040
And I also, I think coming out of school, I kind of thought I could start it right away,

475
00:23:54,040 --> 00:23:58,600
but I realized it's a lot different when you get out of school.

476
00:23:58,600 --> 00:24:01,720
You kind of have to help lead yourself.

477
00:24:01,720 --> 00:24:07,640
If that makes sense, be a little bit more independent, gain actual experience and really.

478
00:24:07,640 --> 00:24:09,440
Yeah, and build your clientele.

479
00:24:09,440 --> 00:24:10,440
Yeah.

480
00:24:10,440 --> 00:24:14,160
And build yourself in the industry.

481
00:24:14,160 --> 00:24:16,680
So I wanted to just being aware of time.

482
00:24:16,680 --> 00:24:22,680
I just wanted to find out from you why you chose aesthetics.

483
00:24:22,680 --> 00:24:32,920
What was the driving goal or desire or passion behind your choice to get into this industry?

484
00:24:32,920 --> 00:24:35,880
I always had an interest in it.

485
00:24:35,880 --> 00:24:40,120
I took a course in high school for it and was really into it and then found out about

486
00:24:40,120 --> 00:24:41,960
all the other services that there was.

487
00:24:41,960 --> 00:24:44,200
I only knew like facial waxing.

488
00:24:44,200 --> 00:24:45,200
And then.

489
00:24:45,200 --> 00:24:46,200
Oh right, because that's all that was at school.

490
00:24:46,200 --> 00:24:47,200
Yeah.

491
00:24:47,200 --> 00:24:48,200
At high school, right?

492
00:24:48,200 --> 00:24:49,200
Yeah.

493
00:24:49,200 --> 00:24:55,280
And then I heard about the course that I was going to take and there was a lot more services

494
00:24:55,280 --> 00:24:57,680
that I didn't know about.

495
00:24:57,680 --> 00:24:58,680
So.

496
00:24:58,680 --> 00:24:59,680
Okay.

497
00:24:59,680 --> 00:25:04,400
So just a general kind of interest in the entire industry.

498
00:25:04,400 --> 00:25:09,480
Was there one service when you started that you're like, this is my favorite?

499
00:25:09,480 --> 00:25:10,640
I'd say facials.

500
00:25:10,640 --> 00:25:12,240
It started off that way.

501
00:25:12,240 --> 00:25:13,240
And what is it now?

502
00:25:13,240 --> 00:25:14,240
It still is.

503
00:25:14,240 --> 00:25:22,000
But I got a lot more into the brows, waxing, nominations, tinting, especially like within

504
00:25:22,000 --> 00:25:24,120
the last couple of years when everyone would wear a mask.

505
00:25:24,120 --> 00:25:26,440
It was kind of the only defining signature.

506
00:25:26,440 --> 00:25:27,440
Yeah.

507
00:25:27,440 --> 00:25:28,440
That's so neat.

508
00:25:28,440 --> 00:25:29,440
You've got to try it.

509
00:25:29,440 --> 00:25:30,440
Yeah.

510
00:25:30,440 --> 00:25:32,240
And yeah, I don't know.

511
00:25:32,240 --> 00:25:34,240
I really like it.

512
00:25:34,240 --> 00:25:37,880
So on that note, it's important to keep an open mind.

513
00:25:37,880 --> 00:25:40,160
Yeah, definitely.

514
00:25:40,160 --> 00:25:45,720
You go in thinking that you're only going to do one thing or like one thing maybe, but

515
00:25:45,720 --> 00:25:47,280
you end up seeing a lot more.

516
00:25:47,280 --> 00:25:54,160
Well, you also end up really cocooning yourself into one thing when, you know, your brow client,

517
00:25:54,160 --> 00:25:57,120
you develop that relation, could turn into that waxing.

518
00:25:57,120 --> 00:25:58,120
Yeah, exactly.

519
00:25:58,120 --> 00:25:59,680
Or could turn into your facial client.

520
00:25:59,680 --> 00:26:00,680
Yeah.

521
00:26:00,680 --> 00:26:01,680
You know what I mean?

522
00:26:01,680 --> 00:26:06,480
So when you, you know, kind of, I think that mistake I'm going to be a, it's not a mistake.

523
00:26:06,480 --> 00:26:11,560
It's just, you've got to think about broader if you're putting yourself into it.

524
00:26:11,560 --> 00:26:16,640
I find a lot of people, they start out like doing everything and before they know it,

525
00:26:16,640 --> 00:26:17,640
they're specializing.

526
00:26:17,640 --> 00:26:18,640
Yeah, exactly.

527
00:26:18,640 --> 00:26:19,640
Right?

528
00:26:19,640 --> 00:26:20,640
But you stay open to others.

529
00:26:20,640 --> 00:26:22,160
But that happens organically too.

530
00:26:22,160 --> 00:26:23,160
That's right.

531
00:26:23,160 --> 00:26:24,160
Yeah.

532
00:26:24,160 --> 00:26:25,160
Yeah.

533
00:26:25,160 --> 00:26:30,560
Like I, for myself, I got more and more people into, with facials just because the amount

534
00:26:30,560 --> 00:26:31,680
of learning you've got to do.

535
00:26:31,680 --> 00:26:33,360
So I was very passionate about it as well.

536
00:26:33,360 --> 00:26:34,360
Yeah.

537
00:26:34,360 --> 00:26:39,360
I went that way a lot, but it kind of went that way for me because then the clients talked

538
00:26:39,360 --> 00:26:40,360
about it.

539
00:26:40,360 --> 00:26:44,600
But I mean, I did waxing, I did nails, I did makeup, I did, like I always tried to make

540
00:26:44,600 --> 00:26:47,120
sure my hands were involved in everything.

541
00:26:47,120 --> 00:26:48,120
Yeah.

542
00:26:48,120 --> 00:26:53,760
So, but I do understand how you can almost navigate to an area because there's so much

543
00:26:53,760 --> 00:26:56,680
to learn in this industry and it's always ongoing, isn't it?

544
00:26:56,680 --> 00:26:57,680
Yeah.

545
00:26:57,680 --> 00:27:01,320
I think it's important to specialize in something to be your main attraction.

546
00:27:01,320 --> 00:27:03,360
If you, to set yourself apart.

547
00:27:03,360 --> 00:27:04,360
Yeah.

548
00:27:04,360 --> 00:27:10,040
And then, but also keep your services open so that you don't close yourself off to opportunity.

549
00:27:10,040 --> 00:27:11,040
Yeah.

550
00:27:11,040 --> 00:27:12,040
Exactly.

551
00:27:12,040 --> 00:27:13,040
Yeah.

552
00:27:13,040 --> 00:27:14,040
Excellent.

553
00:27:14,040 --> 00:27:19,200
So if you could tell someone in school right now.

554
00:27:19,200 --> 00:27:20,440
Or considering going to school.

555
00:27:20,440 --> 00:27:22,280
Or considering going to school.

556
00:27:22,280 --> 00:27:23,760
I actually don't know what your question is.

557
00:27:23,760 --> 00:27:24,760
I don't know why I interjected.

558
00:27:24,760 --> 00:27:25,760
No, but that's true.

559
00:27:25,760 --> 00:27:28,560
It could go either way.

560
00:27:28,560 --> 00:27:33,480
What do you wish you knew or someone had told you at school that you found out, figured

561
00:27:33,480 --> 00:27:35,600
out, went through it here?

562
00:27:35,600 --> 00:27:39,400
If someone just told me, oh, I wish someone just might have said, why wouldn't someone

563
00:27:39,400 --> 00:27:40,400
told me that?

564
00:27:40,400 --> 00:27:41,400
Yeah.

565
00:27:41,400 --> 00:27:43,840
Like that was so important.

566
00:27:43,840 --> 00:27:45,120
What was that for you?

567
00:27:45,120 --> 00:27:47,640
I think the biggest thing was to practice.

568
00:27:47,640 --> 00:27:48,640
Practice.

569
00:27:48,640 --> 00:27:50,360
Practice is your service.

570
00:27:50,360 --> 00:27:51,360
Oh, okay.

571
00:27:51,360 --> 00:27:56,360
I think like it was told to us, of course, but you don't really realize how much you

572
00:27:56,360 --> 00:27:58,760
need it until you get out.

573
00:27:58,760 --> 00:28:00,840
And then- So the skills- Yeah.

574
00:28:00,840 --> 00:28:03,840
And just be more confident in your movement.

575
00:28:03,840 --> 00:28:09,800
What you're doing, even talking to real clients, is really important to practice.

576
00:28:09,800 --> 00:28:12,400
And then someone who's thinking of joining.

577
00:28:12,400 --> 00:28:17,880
I'd say even if you don't want to pursue a career in it, it's a really nice hobby to

578
00:28:17,880 --> 00:28:18,880
have.

579
00:28:18,880 --> 00:28:25,560
Or even just to kind of do it on the side if it's not your main thing that you want

580
00:28:25,560 --> 00:28:26,560
it to.

581
00:28:26,560 --> 00:28:27,560
Yeah.

582
00:28:27,560 --> 00:28:30,280
Or start out with one thing that they think they enjoy.

583
00:28:30,280 --> 00:28:35,080
Because now you don't actually have to go to school here in Canada.

584
00:28:35,080 --> 00:28:37,520
We'll be very specific to this.

585
00:28:37,520 --> 00:28:39,800
There is no regulations in our industry.

586
00:28:39,800 --> 00:28:40,800
That's only over.

587
00:28:40,800 --> 00:28:42,480
Isn't it different provincials?

588
00:28:42,480 --> 00:28:44,320
No, it's right across Canada.

589
00:28:44,320 --> 00:28:45,320
That's all gone now.

590
00:28:45,320 --> 00:28:49,600
Like when I went to school, I had to be licensed in BC.

591
00:28:49,600 --> 00:28:51,600
And see the schedule, wasn't it?

592
00:28:51,600 --> 00:28:52,680
It's all gone now.

593
00:28:52,680 --> 00:28:55,160
But in the States- That's a whole other episode.

594
00:28:55,160 --> 00:28:57,600
Yeah, we won't go into that.

595
00:28:57,600 --> 00:28:58,600
Just saying that.

596
00:28:58,600 --> 00:29:04,640
So here we have that, I guess that benefit of doing that Alucard style of learning.

597
00:29:04,640 --> 00:29:07,760
You can still work full time and take apart time.

598
00:29:07,760 --> 00:29:10,720
Or if you're really passionate, I'm just going to dive in and do the whole thing.

599
00:29:10,720 --> 00:29:12,680
Because this is definitely what I want to do.

600
00:29:12,680 --> 00:29:16,680
But I've met people who have taken just a small course, testing it out.

601
00:29:16,680 --> 00:29:17,960
I think I'd enjoy this.

602
00:29:17,960 --> 00:29:21,040
I think I'd enjoy working from home.

603
00:29:21,040 --> 00:29:23,960
So they try it out with one or two services.

604
00:29:23,960 --> 00:29:24,960
And then they go from home.

605
00:29:24,960 --> 00:29:26,680
And also the financial aspect.

606
00:29:26,680 --> 00:29:27,680
And that too.

607
00:29:27,680 --> 00:29:30,480
Like you can do one, say you start with waxing.

608
00:29:30,480 --> 00:29:31,760
You start that.

609
00:29:31,760 --> 00:29:36,600
And you slowly build, if you're transitioning careers or if you're just starting out, you

610
00:29:36,600 --> 00:29:41,200
can slowly build it out without having to have that big time and financial investment

611
00:29:41,200 --> 00:29:42,960
to go to a full time program.

612
00:29:42,960 --> 00:29:43,960
Yeah.

613
00:29:43,960 --> 00:29:44,960
Yeah.

614
00:29:44,960 --> 00:29:45,960
Yeah.

615
00:29:45,960 --> 00:29:46,960
That was excellent.

616
00:29:46,960 --> 00:29:48,760
Thank you so much for doing this.

617
00:29:48,760 --> 00:29:52,520
Because I think it's important for people to hear.

618
00:29:52,520 --> 00:29:57,360
It's been too long for me to notice like those bad.

619
00:29:57,360 --> 00:29:58,520
And it's changed our society.

620
00:29:58,520 --> 00:29:59,520
It's changed a lot.

621
00:29:59,520 --> 00:30:05,400
I've noticed the difference from 30 years ago to 20, to 15, to 10, to the last five,

622
00:30:05,400 --> 00:30:07,520
to the last three, to one.

623
00:30:07,520 --> 00:30:08,520
Yeah.

624
00:30:08,520 --> 00:30:09,520
Yeah.

625
00:30:09,520 --> 00:30:10,520
And I think it's a unique perspective.

626
00:30:10,520 --> 00:30:13,720
Because a lot of times when we talk to people in the industry, they're always talking to

627
00:30:13,720 --> 00:30:17,040
people who have years and years of experience.

628
00:30:17,040 --> 00:30:21,760
But that's not always relatable to somebody who's thinking about getting into the industry.

629
00:30:21,760 --> 00:30:23,880
So thank you for sharing your insight with us.

630
00:30:23,880 --> 00:30:24,880
Thank you.

631
00:30:24,880 --> 00:30:25,880
About your first year and a half.

632
00:30:25,880 --> 00:30:26,880
Yes.

633
00:30:26,880 --> 00:30:27,880
Nice.

634
00:30:27,880 --> 00:30:28,880
Overall positive it sounds.

635
00:30:28,880 --> 00:30:29,880
Yeah.

636
00:30:29,880 --> 00:30:30,880
That's excellent.

637
00:30:30,880 --> 00:30:31,880
Thanks, Meleane.

638
00:30:31,880 --> 00:30:33,520
Thanks so much.

639
00:30:33,520 --> 00:30:53,080
Thanks for listening to Beauty Babble.