1 00:00:00,000 --> 00:00:09,360 Welcome to episode number five of the Dan Time podcast. 2 00:00:09,760 --> 00:00:11,680 Hey, I'm your host, Dan McCardell. 3 00:00:12,000 --> 00:00:15,240 I appreciate you listening wherever you are. 4 00:00:15,480 --> 00:00:19,040 If you enjoy the show and you like the guests so far, tell a 5 00:00:19,040 --> 00:00:20,480 friend or a coworker about it. 6 00:00:20,800 --> 00:00:21,560 Talk about it. 7 00:00:21,560 --> 00:00:23,760 Share a post on social media. 8 00:00:24,300 --> 00:00:26,280 I'm trying to do something a little different here. 9 00:00:26,280 --> 00:00:29,640 And for my devoted listeners, I feel like it's working. 10 00:00:29,960 --> 00:00:33,760 I appreciate your feedback and interaction with the show. 11 00:00:34,240 --> 00:00:36,920 We're continuing on our journey through the Daniverse. 12 00:00:37,000 --> 00:00:39,960 Where this thing ends is anybody's guess. 13 00:00:40,800 --> 00:00:44,800 Last week, we heard from Pensacola visionary, businessman, 14 00:00:44,800 --> 00:00:50,520 and if you will, Dan-tre-pen-ew-er, Danny Zimmern or Danny Z. 15 00:00:51,080 --> 00:00:54,960 A far reaching conversation with a very influential figure. 16 00:00:54,960 --> 00:00:55,720 I enjoyed it. 17 00:00:55,720 --> 00:00:57,160 I hope he did as much as I did. 18 00:00:57,720 --> 00:01:01,120 Today, we arrive at Dan Dietzen. 19 00:01:01,360 --> 00:01:05,560 Now Dan is an old contact of mine from my previous life in 20 00:01:05,600 --> 00:01:10,520 Condominium Association Management on the Northern Gulf Coast of Florida. 21 00:01:11,000 --> 00:01:15,920 Dan was, and still is a trusted vendor from ENCO Electronics, which 22 00:01:15,960 --> 00:01:21,160 specializes in among many other things, the patented Halo building 23 00:01:21,160 --> 00:01:22,800 wide water detection system. 24 00:01:22,800 --> 00:01:27,440 Dan and I had a great time catching up, talking about ENCO, fatherhood, 25 00:01:27,480 --> 00:01:31,640 and of course, the silly season stuff only found on this podcast. 26 00:01:32,200 --> 00:01:34,840 One thing I think you'll enjoy about this conversation is we 27 00:01:34,840 --> 00:01:37,000 get back to the topic of service. 28 00:01:37,680 --> 00:01:40,960 Dan is a really interesting guy, really thoughtful guy. 29 00:01:41,240 --> 00:01:46,280 He holds a law license in the state of Florida, has a very diverse background. 30 00:01:47,000 --> 00:01:51,360 Interesting story about growing up, but I think you'll really appreciate 31 00:01:51,360 --> 00:01:54,880 his wisdom and experience. 32 00:01:55,440 --> 00:01:59,240 And remember, if you run a business or you've got a product or service or 33 00:01:59,240 --> 00:02:03,040 an idea that you think the world needs to hear about, and particularly 34 00:02:03,080 --> 00:02:07,000 if your name is Dan, reach out to me, come on the show. 35 00:02:07,000 --> 00:02:10,400 And I'd love to talk about it with you and help you get the word out. 36 00:02:10,920 --> 00:02:15,960 All right, let's go now to my conversation with Dan Dietzen. 37 00:02:16,280 --> 00:02:17,960 Hey, Dan, how's it going today, man? 38 00:02:17,960 --> 00:02:19,520 It's good to catch up with you again. 39 00:02:20,000 --> 00:02:20,880 Yeah, good to be here. 40 00:02:20,880 --> 00:02:22,160 Yeah, good to catch up with you. 41 00:02:22,160 --> 00:02:26,760 You know, it's been kind of a strange day, it's a Sunday when we're recording this. 42 00:02:26,760 --> 00:02:31,120 And, you know, I plan to have just star call today and nothing else. 43 00:02:31,120 --> 00:02:35,240 So just kind of a lazy Sunday, but a little bit kind of out of the ordinary. 44 00:02:35,440 --> 00:02:40,280 I work in an engineering firm that provides internet and water 45 00:02:40,280 --> 00:02:41,760 leak detection systems to condos. 46 00:02:41,760 --> 00:02:45,960 And overnight, one of our properties, it's real near my house, lost power. 47 00:02:46,240 --> 00:02:50,480 So trying to save one of our on-call technicians a trip, I decided 48 00:02:50,480 --> 00:02:52,800 to go over there and check it out myself. 49 00:02:52,960 --> 00:02:55,520 You know, standard, the property didn't have power. 50 00:02:55,560 --> 00:02:56,560 I got with maintenance. 51 00:02:56,560 --> 00:02:59,880 We need the key into a room on the first floor. 52 00:03:00,240 --> 00:03:03,800 First thing in the morning, we opened the door and someone had taken up 53 00:03:03,800 --> 00:03:09,200 residence in this main kind of electrical meter and meter room. 54 00:03:09,480 --> 00:03:11,760 You know, I'm still waking up, getting used to it. 55 00:03:12,000 --> 00:03:18,800 And I am like 20 feet into this person's new home amidst like amongst electrical 56 00:03:18,800 --> 00:03:25,160 meters before realizing there's like a half naked guy sleeping next to the 57 00:03:25,160 --> 00:03:26,520 breaker that I needed to go in. 58 00:03:26,520 --> 00:03:28,800 So, you know, that woke me up. 59 00:03:28,800 --> 00:03:33,400 Like you, you don't expect to find, uh, you know, someone living in a mechanical 60 00:03:33,400 --> 00:03:34,680 area first thing in the morning. 61 00:03:34,680 --> 00:03:36,080 So, wow. 62 00:03:36,440 --> 00:03:38,520 Yeah, definitely unplanned. 63 00:03:38,600 --> 00:03:42,760 And then I got home to tell my, uh, wife about that story. 64 00:03:42,760 --> 00:03:44,280 Like you're never going to believe this. 65 00:03:44,280 --> 00:03:51,160 So as I'm walking in, my girls ambush me and our neighbor had just taken in some baby 66 00:03:51,160 --> 00:03:51,600 deer. 67 00:03:51,600 --> 00:03:56,040 So immediately from that, my girls want to go and check out these baby deers. 68 00:03:56,080 --> 00:04:02,360 And they're in that phase where they're one, three, and six, where they're big in 69 00:04:02,360 --> 00:04:04,920 the Disney movies and Disney princess things. 70 00:04:04,920 --> 00:04:09,600 And they think that if they randomly break out into song that, you know, all 71 00:04:09,600 --> 00:04:11,160 these animals are going to come up to them. 72 00:04:11,160 --> 00:04:13,760 And sure enough, that's what they want to do. 73 00:04:13,760 --> 00:04:18,760 So we go from being shocked to meeting someone in electrical room to meeting these 74 00:04:18,760 --> 00:04:22,200 tiny baby deers with my girls singing and hoping they'll come to them. 75 00:04:22,200 --> 00:04:26,000 So definitely unplanned Sunday so far, but 76 00:04:27,360 --> 00:04:32,680 you were just planning for a little bit of Dan time on the podcast, hopefully a 77 00:04:32,680 --> 00:04:36,720 lazy Sunday and wow, I have not heard a story quite like that. 78 00:04:36,920 --> 00:04:40,520 Uh, we've all heard of squatters, you know, and even now, you know, 79 00:04:40,520 --> 00:04:44,720 and even in my experience managing condominium associations, I know I never 80 00:04:44,720 --> 00:04:48,960 encountered a squatter at one of my properties, never really thought that that 81 00:04:48,960 --> 00:04:54,840 would be a viable option, but you know, if you leave an electrical room unlocked, 82 00:04:55,160 --> 00:04:56,520 I guess anything's possible. 83 00:04:56,520 --> 00:04:57,880 You know, people are resourceful. 84 00:04:57,880 --> 00:05:00,040 They'll crawl into any little cubby hole. 85 00:05:00,840 --> 00:05:03,120 Well, it's so funny, you know, technology has changed. 86 00:05:03,120 --> 00:05:06,600 So no one ever comes out to read these like electrical meters anymore. 87 00:05:06,640 --> 00:05:09,680 You know, they report wirelessly to the utility rooms. 88 00:05:09,680 --> 00:05:12,240 So these rooms just go vacant for months. 89 00:05:12,240 --> 00:05:13,680 And, oh yeah, it was set up. 90 00:05:13,680 --> 00:05:17,400 There was a fan, there was unfortunately a place to use restroom. 91 00:05:17,400 --> 00:05:18,400 There was everything. 92 00:05:18,400 --> 00:05:22,920 So definitely surprising for sure, but you never know what you'll find 93 00:05:22,920 --> 00:05:24,600 first thing in the morning at a property. 94 00:05:25,200 --> 00:05:26,400 That is something else. 95 00:05:27,000 --> 00:05:31,160 Well, guys, I'm just really excited to have Dan on the show today. 96 00:05:31,360 --> 00:05:33,160 We had a good connection. 97 00:05:33,160 --> 00:05:38,000 It's been three, maybe four years ago when I managed condominiums on the 98 00:05:38,000 --> 00:05:40,680 Gulf coast in specifically Perdido Key. 99 00:05:41,640 --> 00:05:46,280 One of the properties that I managed had a contract with Dan's company, 100 00:05:46,680 --> 00:05:53,120 Enco Electronics, and it was such a robust product that you just kind of 101 00:05:53,120 --> 00:05:58,080 wondered why everyone else didn't split away from, you know, MediaCom or Cox 102 00:05:58,080 --> 00:06:00,160 Cable for their internet services. 103 00:06:00,160 --> 00:06:02,240 And then it was, it was not just that. 104 00:06:02,240 --> 00:06:07,080 I'll kind of let Dan get into this, but you guys invented a new technology. 105 00:06:07,080 --> 00:06:08,240 Talk a little bit about that. 106 00:06:08,800 --> 00:06:09,640 Yeah, of course. 107 00:06:09,640 --> 00:06:10,200 Thanks. 108 00:06:10,320 --> 00:06:15,200 So, you know, we do provide internet and TV services to condos, but kind 109 00:06:15,200 --> 00:06:19,680 of our main focus and the main thing that gets us up in the morning is our 110 00:06:20,120 --> 00:06:25,320 water leak detection system that's aimed solely at high rise, MDU, 111 00:06:25,320 --> 00:06:27,000 condominium type of segment. 112 00:06:27,320 --> 00:06:29,600 You know, it's funny how we got into that. 113 00:06:29,800 --> 00:06:35,600 We, our founders were condo owners and both the founders of the company, 114 00:06:35,600 --> 00:06:40,600 had water leaks and caused a lot of damage and they weren't just, you 115 00:06:40,600 --> 00:06:42,440 know, two condos on the first floor. 116 00:06:43,400 --> 00:06:45,400 One condo was on the fifth floor. 117 00:06:45,440 --> 00:06:46,880 There was a guest lockout unit. 118 00:06:47,360 --> 00:06:50,560 Heismaker flooded this unit plus everyone below them. 119 00:06:50,640 --> 00:06:54,840 And then I was staying at one of our other founders' condos in the middle 120 00:06:54,840 --> 00:06:57,200 of the night and there was like 10 other people in this condo. 121 00:06:57,520 --> 00:07:03,400 A guest bathroom toilet broke off, the hose broke off and flooded the 122 00:07:03,400 --> 00:07:07,240 entire condo and it didn't just like flood, it like filled the condo up 123 00:07:07,400 --> 00:07:11,680 with an inch of water and then went all the way down to the first floor. 124 00:07:12,000 --> 00:07:14,080 But there's 10 people in this condo. 125 00:07:14,080 --> 00:07:14,680 It's occupied. 126 00:07:14,680 --> 00:07:17,840 You'd think someone would have caught it, but it happened 3 AM. 127 00:07:18,200 --> 00:07:23,280 And I remember, I'll never forget, I heard a knock at the door and it was maintenance. 128 00:07:23,760 --> 00:07:27,000 First thing in the morning, just waking up, opening the door and the 129 00:07:27,000 --> 00:07:30,360 maintenance guy said, you know, you have a water leak. 130 00:07:30,360 --> 00:07:33,200 I looked at him and I go, you must be mistaken. 131 00:07:33,400 --> 00:07:35,200 There's no water leak here. 132 00:07:35,240 --> 00:07:36,440 He goes, are you crazy? 133 00:07:36,480 --> 00:07:37,000 Turn around. 134 00:07:37,360 --> 00:07:41,040 So I turn around and literally it is an inch of flooded water. 135 00:07:41,040 --> 00:07:45,200 And somehow my path from bed to the front door, I managed to find little 136 00:07:45,200 --> 00:07:47,720 dry islands and walk across without noticing. 137 00:07:48,080 --> 00:07:53,640 That was kind of the first awakening for how much damage water leaks can cause. 138 00:07:53,680 --> 00:07:58,160 And you know, that condo that I was in that had the water leak all of a sudden 139 00:07:58,160 --> 00:08:00,440 the toilet hoses were the same age. 140 00:08:00,440 --> 00:08:03,080 They were all getting to that age where they're, you know, breaking 141 00:08:03,080 --> 00:08:03,960 and needed to be replaced. 142 00:08:03,960 --> 00:08:05,960 So the condo replaced all of them. 143 00:08:05,960 --> 00:08:07,080 Just took the initiative. 144 00:08:07,080 --> 00:08:09,000 Hey, they're $2 a line. 145 00:08:09,040 --> 00:08:10,080 Let's buy them in bulk. 146 00:08:10,080 --> 00:08:14,120 Let's go to every toilet, sink, everything, replace these hoses. 147 00:08:14,160 --> 00:08:14,680 And they did. 148 00:08:15,440 --> 00:08:17,120 But the water leaks kept coming. 149 00:08:17,440 --> 00:08:21,240 And as soon as they fixed those, you'd start seeing issues with air 150 00:08:21,240 --> 00:08:23,800 condition units, the drain lines clogging. 151 00:08:23,800 --> 00:08:27,920 So they'd blow out those lines, try to do their best, but water would start coming 152 00:08:27,920 --> 00:08:33,040 in from another place, like the washer and dryers drain would clog up because 153 00:08:33,040 --> 00:08:37,840 everyone uses fabric softener and fabric softener is known to clog drains. 154 00:08:37,840 --> 00:08:42,960 So that would leak and the property would make changes, but water leaks kept coming. 155 00:08:42,960 --> 00:08:50,400 So, you know, that really got us thinking about water and how much damage it can do. 156 00:08:50,400 --> 00:08:53,840 And, you know, what can you do to protect against that? 157 00:08:53,840 --> 00:08:58,320 Because, you know, we tried the simple approaches, fix the problem, fix this 158 00:08:58,320 --> 00:09:03,320 specific thing, but we found that no matter how many things you did to fix it, 159 00:09:03,440 --> 00:09:04,560 the leaks kept coming. 160 00:09:04,560 --> 00:09:10,520 So, you know, we really wanted to install and offer leak detection systems to condos. 161 00:09:10,520 --> 00:09:14,320 We didn't want to build their own system, but we quickly found is, you know, when we 162 00:09:14,320 --> 00:09:18,480 start talking about condos, it's very different than residential. 163 00:09:18,480 --> 00:09:22,400 Like if you were to go to Amazon right now and get a water leak detection system 164 00:09:22,400 --> 00:09:27,000 for your house and whatever that may be, sensors, is it watching water flowing 165 00:09:27,000 --> 00:09:31,400 into your home, you know, whatever method it uses to detect a leak, you know, you're 166 00:09:31,400 --> 00:09:35,560 intimately familiar with that system because you're making a decision for your 167 00:09:35,560 --> 00:09:40,440 home and you know what it's going to do, the ins and outs, but when it comes to the 168 00:09:40,440 --> 00:09:44,800 condo market, there's so much turnover, so many new owners coming and going. 169 00:09:44,800 --> 00:09:46,160 There's so many different stakeholders. 170 00:09:46,160 --> 00:09:49,240 You know, is it your family and friends coming to stay in the unit? 171 00:09:49,240 --> 00:09:51,280 Is it a housekeeper coming to clean the unit? 172 00:09:51,320 --> 00:09:53,240 Is your unit on a rental program? 173 00:09:53,560 --> 00:09:57,800 Is the unit being remodeled and your system gets disabled that all these 174 00:09:57,800 --> 00:10:03,080 different people coming in and out of the condos really meant that a residential 175 00:10:03,400 --> 00:10:08,440 grade water leak detection system wouldn't work, you know, it might work day one, 176 00:10:08,760 --> 00:10:11,600 but you're not going to probably have that water leak day one. 177 00:10:11,640 --> 00:10:15,160 You could have it two years from now, three years from now, but you know, 178 00:10:15,160 --> 00:10:16,680 two years from now, three years from now. 179 00:10:16,840 --> 00:10:21,840 So our sole focus with that system was making a system that worked great day 180 00:10:21,840 --> 00:10:24,200 one and worked great day a thousand. 181 00:10:24,720 --> 00:10:28,160 And that's where a lot of the technology and a lot of the things that we've 182 00:10:28,160 --> 00:10:34,480 invested in to make our system unique has been is like, how do you make a system 183 00:10:34,880 --> 00:10:40,280 that can be installed where the occupants of all these different condos can either 184 00:10:40,280 --> 00:10:44,880 be extremely well informed, know everything about it or know nothing about it. 185 00:10:44,880 --> 00:10:47,400 And it still works to protect that building. 186 00:10:47,680 --> 00:10:51,960 So it's been a big engineering effort and that's kind of the focus of that 187 00:10:51,960 --> 00:10:58,520 water leak system is for condos and all the different unique aspects and needs 188 00:10:58,520 --> 00:11:00,800 that condominiums and high rises have. 189 00:11:01,080 --> 00:11:01,280 Yeah. 190 00:11:01,280 --> 00:11:07,480 Just like you said, the average person probably just travels down one lane in 191 00:11:07,480 --> 00:11:12,000 their thought process about how water leaks occur, and especially if they, they 192 00:11:12,000 --> 00:11:16,880 own an investment unit or a vacation unit and they think, well, we've got 193 00:11:16,880 --> 00:11:21,120 something to worry about if a pipe burst, but they don't remember that there's 194 00:11:21,160 --> 00:11:24,840 ice makers and like you said, so many different sources. 195 00:11:25,200 --> 00:11:31,720 So I took notice at this condominium in Perdido Key that I managed that the 196 00:11:31,720 --> 00:11:36,440 anxiety can be sky high on a number of issues when they're just not there very 197 00:11:36,440 --> 00:11:38,360 often to protect their investment. 198 00:11:38,360 --> 00:11:42,920 And that really, the halo product really seemed to just lower their 199 00:11:42,920 --> 00:11:46,160 anxiety on a pretty major issue. 200 00:11:46,880 --> 00:11:52,040 As you know, what I call stacked living, there's probably no bigger disaster 201 00:11:52,040 --> 00:11:58,600 threat than what water can do and the havoc that it can wreak on not just 202 00:11:58,600 --> 00:12:03,200 that unit, but, you know, man, if it's on anywhere from the third floor up or 203 00:12:03,280 --> 00:12:07,880 I mean, second floor down to the first, but anything higher, it's a bad thing. 204 00:12:07,880 --> 00:12:11,840 It's a bad day or a, or a bad month and it's very costly. 205 00:12:12,080 --> 00:12:15,280 So yeah, I was really impressed with, with that product. 206 00:12:15,600 --> 00:12:20,240 And, you know, for people who are listening that don't own a condo, 207 00:12:20,720 --> 00:12:25,040 don't have an investment property and they're kind of curious about what you 208 00:12:25,040 --> 00:12:27,160 guys do just on the residential side. 209 00:12:27,400 --> 00:12:31,640 I guess tell me a little bit about ENCO as far as your residential service. 210 00:12:32,040 --> 00:12:36,720 So ENCO, my wife hates it, but we describe ourselves as a diversified 211 00:12:36,720 --> 00:12:38,480 engineering company, she's like, what does that mean? 212 00:12:38,840 --> 00:12:41,000 But anyways, we have a couple of different divisions. 213 00:12:41,080 --> 00:12:45,240 What we were talking about was a condo division or TV, internet, 214 00:12:45,240 --> 00:12:46,240 our water league system. 215 00:12:46,560 --> 00:12:51,800 And then when it comes to residential, that's a full AV smart home integrated 216 00:12:51,800 --> 00:12:56,680 division that was kind of one of our first parts, we're talking from home 217 00:12:56,680 --> 00:13:02,240 theaters to really integrated alarm systems, we kind of specialize in 218 00:13:02,520 --> 00:13:04,320 very connected smart homes. 219 00:13:04,320 --> 00:13:09,320 So now it's really easy to get a thermostat that you can control from an app. 220 00:13:09,680 --> 00:13:15,160 We were doing that 15 to 20 years ago when it took a really big programming 221 00:13:15,160 --> 00:13:19,240 effort, because those technologies like Google Nest and things like that didn't 222 00:13:19,240 --> 00:13:19,760 exist. 223 00:13:19,760 --> 00:13:25,760 So our bread and butter for that industry or that division is really specialized 224 00:13:25,760 --> 00:13:30,360 custom smartphones that are looking for really unique capabilities. 225 00:13:30,360 --> 00:13:34,840 So one of the properties that we do work for, they wanted to tie in their 226 00:13:34,840 --> 00:13:38,720 generator system to where it was automatically testing, do some failover 227 00:13:38,720 --> 00:13:45,000 things when storms came, and also it runs their entire bug misting system and 228 00:13:45,000 --> 00:13:46,800 coordinates with their irrigation. 229 00:13:46,800 --> 00:13:52,080 So as their irrigation and landscapers make adjustments, they're not trying to 230 00:13:52,280 --> 00:13:57,040 run their bug spray or any of the other services around site at the same time. 231 00:13:57,040 --> 00:14:02,120 So it's very centralized, very kind of bespoke division for that type of smart 232 00:14:02,120 --> 00:14:02,400 home. 233 00:14:02,400 --> 00:14:03,880 But it's very interesting. 234 00:14:03,880 --> 00:14:08,160 I don't spend a lot of time on it, but it's neat when I do get to go check out 235 00:14:08,160 --> 00:14:13,680 those properties because they almost feel like a Jetson type house or something. 236 00:14:13,680 --> 00:14:18,040 I always grew up seeing cartoons of and actually get to see these kind of places 237 00:14:18,040 --> 00:14:18,520 for real. 238 00:14:19,200 --> 00:14:23,240 Now, when you're a kid, can you think back to your interest at that time? 239 00:14:23,240 --> 00:14:28,600 Let's just say you're 15, 16, 17 years old and how you can tie back your early 240 00:14:28,600 --> 00:14:34,920 interest as a young Dan to where you are today, what you were into back then. 241 00:14:35,240 --> 00:14:36,120 Yeah, it's so funny. 242 00:14:36,880 --> 00:14:42,080 I always wanted to be a part of a small company or own a small company. 243 00:14:42,200 --> 00:14:46,720 I do have the small management stake in ENCO, but I wanted the ability to kind 244 00:14:46,720 --> 00:14:48,480 of move to different things. 245 00:14:48,480 --> 00:14:54,960 And that's not just focus on kind of one interest, whether it's networking or I 246 00:14:54,960 --> 00:14:57,920 remember doing some computer programming back in the day. 247 00:14:58,200 --> 00:15:01,160 I also love just building and making things. 248 00:15:01,320 --> 00:15:04,320 And my role at ENCO has been that. 249 00:15:04,600 --> 00:15:10,160 I've been on the front line of coming up with some of our innovations for the 250 00:15:10,160 --> 00:15:16,640 halo system, but also getting a chance to build out our customer support systems, 251 00:15:16,640 --> 00:15:21,760 being able to speak to like you back in the day, property manager, Google sales 252 00:15:21,760 --> 00:15:27,280 calls, and also interact with users and customer support roles. 253 00:15:27,280 --> 00:15:32,000 So, you know, I could build something, I could sell it, and then I could go and 254 00:15:32,000 --> 00:15:36,640 talk to our customers to see how we're doing and how I can go back and tinker 255 00:15:36,640 --> 00:15:40,560 with that product or service, you know, get that full life cycle of the product 256 00:15:40,560 --> 00:15:45,000 and really make it better, you know, throughout teenage years and into college, 257 00:15:45,000 --> 00:15:48,120 I was always good at finding places I could do that. 258 00:15:48,160 --> 00:15:52,760 And during college, I was an event planner and I specialized in large outdoor 259 00:15:52,760 --> 00:15:57,680 concerts, so, you know, we'd throw one concert, go through the planning, talk to 260 00:15:57,680 --> 00:16:01,520 everyone, figure out what didn't work, what would work better, and then go talk 261 00:16:01,520 --> 00:16:06,600 to attendees and figure out how to do a better job for next year or next concert. 262 00:16:06,800 --> 00:16:10,320 You know, it was that kind of total involvement in all these projects. 263 00:16:10,480 --> 00:16:12,520 I always found myself getting into. 264 00:16:12,520 --> 00:16:15,640 And that's something that, you know, my current career and current 265 00:16:15,640 --> 00:16:17,200 path is fit in for sure. 266 00:16:17,600 --> 00:16:23,200 You know, and I really see a constant here with you and also with ENCO is 267 00:16:23,240 --> 00:16:25,200 just this ongoing curiosity. 268 00:16:25,440 --> 00:16:29,680 I'm willing to bet that you're constantly innovating or looking for ways to innovate. 269 00:16:29,680 --> 00:16:30,240 Is that right? 270 00:16:30,720 --> 00:16:35,480 We are, but it's very important when we look at those ways to innovate. 271 00:16:35,920 --> 00:16:39,400 There's actually a need, you know, it's very easy to follow your 272 00:16:39,400 --> 00:16:41,160 ideas that come to you in the shower. 273 00:16:41,160 --> 00:16:43,080 Uh, come up during a team meeting. 274 00:16:43,280 --> 00:16:46,760 We're always tried to make it very customer focused. 275 00:16:46,760 --> 00:16:49,920 And that's kind of why we found so much success. 276 00:16:50,240 --> 00:16:54,160 I mean, we're able to carve out a niche when we talk about internet, there's 277 00:16:54,160 --> 00:16:58,080 these giant companies that I have nothing negative to say about Comcast, 278 00:16:58,080 --> 00:17:05,240 MediaCom, uh, Cox, but we found their offerings often missed the mark when it 279 00:17:05,240 --> 00:17:10,120 came to a condominium, you know, property managers and, you know, you're one of 280 00:17:10,120 --> 00:17:13,960 them have this need to manage all these different owners that are coming to them 281 00:17:14,000 --> 00:17:18,480 all the time with all of these different problems, and we found internet was a 282 00:17:18,480 --> 00:17:23,240 major part of it just because a lot of these really great and respected companies 283 00:17:23,480 --> 00:17:28,080 just weren't good at meeting the needs of a condo owner, you know, someone who 284 00:17:28,120 --> 00:17:33,000 might not be there all the time, someone that might have differing levels of 285 00:17:33,000 --> 00:17:36,760 familiarity with technology or someone who has guests and they're a hundred 286 00:17:36,760 --> 00:17:41,320 miles away, the owner, and you know, they can't help the guest get online. 287 00:17:41,320 --> 00:17:45,960 They can't reset a router or figure out why their device is stuck in airplane 288 00:17:45,960 --> 00:17:51,160 mode and you know, that's something we focused on is just find that problem 289 00:17:51,200 --> 00:17:54,800 that someone's having and, uh, figure out a solution. 290 00:17:55,280 --> 00:18:01,240 And Enco has at least in my time dealing with, with you all has always gotten 291 00:18:01,240 --> 00:18:03,880 pretty high praise from the customers that you serve. 292 00:18:03,880 --> 00:18:08,320 It didn't take me long to realize that your reputation was pretty strong. 293 00:18:08,640 --> 00:18:12,040 Even people that were hearing about you for the first time, I'd say it was 294 00:18:12,040 --> 00:18:16,840 impossible for prospective clients not to say, well, maybe that's something 295 00:18:16,840 --> 00:18:20,840 we need to think about even if it's not this year or next budget cycle, but 296 00:18:21,080 --> 00:18:24,880 maybe three years from now, do you still find that that when you go and speak 297 00:18:24,880 --> 00:18:28,400 to folks that you've won over at least maybe two out of five, if it's a board 298 00:18:28,400 --> 00:18:31,680 of directors or you've definitely made an impression? 299 00:18:31,680 --> 00:18:34,200 Yeah. Um, it makes sales a lot easier. 300 00:18:34,200 --> 00:18:37,200 We don't spend any money on advertisement. 301 00:18:37,240 --> 00:18:39,280 It's all word of mouth. 302 00:18:39,600 --> 00:18:45,520 HOA and the condominium market is such like a closed knit community. 303 00:18:45,520 --> 00:18:49,760 You know, it's very hard to target individual board members or get to that 304 00:18:49,760 --> 00:18:54,600 decision-maker, so you have to just be really attentive to your customer. 305 00:18:54,600 --> 00:18:57,360 I know, you know, one example of how that's worked out for us. 306 00:18:57,360 --> 00:19:01,680 I remember late in the day, we got a call, someone was having some issues 307 00:19:01,680 --> 00:19:06,360 with some TVs, just trying to get a Blu-ray player set up, not something 308 00:19:06,480 --> 00:19:10,440 we really got involved with, we're internet, but he's a customer at a condominium. 309 00:19:11,160 --> 00:19:14,080 Figured take an extra 10 minutes at the end of the day. 310 00:19:14,320 --> 00:19:16,480 And, you know, that made all the difference. 311 00:19:16,480 --> 00:19:21,600 That person walked out of his condo in Miramar Beach, went three doors 312 00:19:21,600 --> 00:19:26,360 down to another condo, told his property manager about him and, you know, 313 00:19:26,360 --> 00:19:31,800 he was really concerned about him and we ended up with a six-year contract 314 00:19:31,800 --> 00:19:37,200 and it's still going on, not three weeks later, just from that one interaction. 315 00:19:37,480 --> 00:19:44,680 And, you know, it really takes willing to take on problems that may not be yours. 316 00:19:44,800 --> 00:19:49,240 It might be something you don't really want to get involved with, but you just 317 00:19:49,240 --> 00:19:54,120 have to realize the person who's coming to you might not have another avenue. 318 00:19:54,120 --> 00:19:58,520 Yesterday that a technician took, had a Roku streaming stick, got it on the 319 00:19:58,520 --> 00:20:03,200 internet, got it all hooked up, but he was having an error and it was, 320 00:20:03,280 --> 00:20:05,920 pertained to his HDMI cable. 321 00:20:06,000 --> 00:20:13,520 So HDMI cables, the current video cables that connect your Blu-ray players, 322 00:20:13,640 --> 00:20:19,200 Apple TVs, Firesticks, all the things to your current TV are very complicated. 323 00:20:19,280 --> 00:20:22,800 They have little computer chips in them and if everything doesn't go right, 324 00:20:22,800 --> 00:20:24,280 they just flat out won't work. 325 00:20:24,440 --> 00:20:28,240 And the technician had to troubleshoot with them for about 20 to 30 minutes. 326 00:20:28,640 --> 00:20:31,680 Even though this is something, you know, Roku or Sony should have handled, 327 00:20:32,040 --> 00:20:33,760 he just plain couldn't get through. 328 00:20:33,800 --> 00:20:38,120 So that's kind of what we've always taught our technicians to do. 329 00:20:38,320 --> 00:20:41,080 You know, our founder, Ronald Murphy has this story and it's 330 00:20:41,080 --> 00:20:43,080 something I tell new hires. 331 00:20:43,520 --> 00:20:49,720 He was at home on a Saturday and an on-call technician passed him a 332 00:20:49,720 --> 00:20:55,320 message saying, Hey, can you call this babysitter at one of our clients' 333 00:20:55,320 --> 00:20:56,600 house in the residential division? 334 00:20:57,200 --> 00:21:03,440 So he called the babysitter and the babysitter explained that she was 335 00:21:03,440 --> 00:21:09,080 watching some kids, she went to the restroom and when she went to come out, 336 00:21:09,720 --> 00:21:16,120 the door handle fell off the door to the bathroom and this babysitter is locked 337 00:21:16,120 --> 00:21:17,080 in the bathroom. 338 00:21:17,080 --> 00:21:21,640 The kids are on the other side of the bathroom and our founder, you know, 339 00:21:21,640 --> 00:21:27,640 helped her out, convinced the kids to go find some pliers and was able to talk 340 00:21:27,640 --> 00:21:30,680 to babysitter into getting the tool from under the door and getting the 341 00:21:30,680 --> 00:21:33,520 pliers on the door handle and opening up the door and get her out. 342 00:21:33,520 --> 00:21:37,680 And after that whole thing, he asked, you know, I'm glad you're out, 343 00:21:37,800 --> 00:21:40,400 just out of curiosity, why did you call me? 344 00:21:40,920 --> 00:21:44,520 It's like, well, we couldn't get ahold of the parents and then the babysitter 345 00:21:44,520 --> 00:21:47,920 asked, I asked the kids, what would you do or what would your dad do in this 346 00:21:47,920 --> 00:21:48,760 situation? 347 00:21:48,760 --> 00:21:51,960 And the kid said, well, my dad would call Mr. Ronald. 348 00:21:53,240 --> 00:21:57,560 We didn't sell doorknobs, we didn't do anything like that, but just being that 349 00:21:57,560 --> 00:22:02,960 source that look, if all else fails, you need to call these guys and gals that, 350 00:22:03,320 --> 00:22:04,680 you know, they're going to have an answer. 351 00:22:04,720 --> 00:22:07,480 It might not pertain to them, but they'll figure something out. 352 00:22:07,480 --> 00:22:14,080 And that's just been something, a value I hire around, that's been something we 353 00:22:14,080 --> 00:22:18,320 praise when someone steps up and does something like that. 354 00:22:18,320 --> 00:22:24,160 So just definitely one of our most valued principles at Ingo. 355 00:22:24,880 --> 00:22:28,720 Well, you know, for a lot of businesses, regardless of the product or the 356 00:22:28,720 --> 00:22:33,600 service that you're offering, a lot of people truly are in the customer service 357 00:22:33,600 --> 00:22:38,280 business, and I guess that's the best way to win and keep customers. 358 00:22:38,680 --> 00:22:43,160 You know, present day, do you find that it's harder than it used to be to 359 00:22:43,200 --> 00:22:48,240 attract not just talented people, but people that do kind of have that service 360 00:22:48,240 --> 00:22:53,640 mindset and have the full package or are you pleased with what's out there? 361 00:22:54,200 --> 00:22:56,880 Yeah, I think it's very difficult to hire right now. 362 00:22:56,920 --> 00:23:02,280 I think it doesn't matter where I go, restaurants, other condos, competitors, 363 00:23:02,280 --> 00:23:05,720 just anyone I come across, it seems like we're all saying, where's all 364 00:23:05,720 --> 00:23:07,560 the talented people gone? 365 00:23:08,080 --> 00:23:09,720 It's definitely true. 366 00:23:10,040 --> 00:23:17,240 And it's made me realize that when I look at resumes, I'm not really looking 367 00:23:17,240 --> 00:23:24,400 for people that can do or have experience with everything that a job entails. 368 00:23:24,440 --> 00:23:29,280 What we're really looking for is that stored customer service or just anything 369 00:23:29,280 --> 00:23:35,080 that shows that they are a little bit more people-centric, an obvious sign 370 00:23:35,080 --> 00:23:38,200 would be like work for Chick-fil-A for three years and you're like, oh yeah, 371 00:23:38,200 --> 00:23:38,880 they're going to be great. 372 00:23:38,880 --> 00:23:44,640 But those things don't stand out immediately on resumes, but you know, 373 00:23:44,640 --> 00:23:48,320 when you start interviewing them, you just, you start the typical, you know, 374 00:23:48,320 --> 00:23:49,800 what experiences are you have? 375 00:23:50,280 --> 00:23:52,600 What are your things you're great at? 376 00:23:53,320 --> 00:23:58,440 You just start asking, when something went wrong, what are you going to do? 377 00:23:58,440 --> 00:24:00,520 When something went wrong, tell me about that. 378 00:24:01,280 --> 00:24:06,320 And really quickly, you'll know if they're able to explain in detail how it went 379 00:24:06,320 --> 00:24:10,640 wrong, were they able to fix it, or if they weren't the ones fixing it, what 380 00:24:10,640 --> 00:24:16,560 they were doing to like keep people calm or make up for the really bad situation. 381 00:24:16,560 --> 00:24:19,160 And it's kind of those stories I look for. 382 00:24:19,400 --> 00:24:24,560 And yes, they might not have all the things we want, but at least they have 383 00:24:24,560 --> 00:24:28,200 that guiding light in them that we're looking for. 384 00:24:28,200 --> 00:24:29,480 And everything else you can train. 385 00:24:29,920 --> 00:24:34,520 And ENCO is licensed in Florida, Georgia, and Alabama. 386 00:24:34,520 --> 00:24:35,240 Is that correct? 387 00:24:35,680 --> 00:24:36,040 Yes. 388 00:24:36,040 --> 00:24:39,560 So low voltage license for Florida, Georgia, and Alabama. 389 00:24:39,760 --> 00:24:42,160 We do cover a little bit broader. 390 00:24:42,160 --> 00:24:48,480 My division covers from Louisiana to West Palm Beach, so New Orleans to West Palm. 391 00:24:49,120 --> 00:24:51,720 So we do service outside this area for sure. 392 00:24:51,800 --> 00:24:56,440 And then our Water League system, we can sign up dealers and, you know, 393 00:24:56,440 --> 00:25:00,120 they handle the work outside of our normal service territories. 394 00:25:00,760 --> 00:25:03,560 Well, and I'm sure you're always looking to attract new talent. 395 00:25:03,600 --> 00:25:08,200 If there's somebody listening to this episode and they live in one of those 396 00:25:08,240 --> 00:25:11,520 states, one of those areas, or they live across the country and they're thinking, 397 00:25:12,000 --> 00:25:16,000 man, I kind of like to throw my name in the head, I'm able and willing to move. 398 00:25:16,200 --> 00:25:17,680 How could they reach out to you guys? 399 00:25:18,080 --> 00:25:21,840 That's just Dan at ENCO Electronics is my email address. 400 00:25:21,840 --> 00:25:24,240 Just mentioned you heard me on this podcast. 401 00:25:24,240 --> 00:25:25,960 And is the promo code Dan? 402 00:25:25,960 --> 00:25:27,400 Yeah, promo code Dan. 403 00:25:28,480 --> 00:25:32,440 Well, wow, Dan, I've just really enjoyed, I've known a little bit about the 404 00:25:32,680 --> 00:25:36,840 technology that you use, but visiting the website again, I really encourage 405 00:25:36,840 --> 00:25:41,120 everybody to go out, encoelectronics.com, especially on the halo system. 406 00:25:41,440 --> 00:25:46,040 I mean, my gosh, one thing I don't think I mentioned was when a leak is detected 407 00:25:46,400 --> 00:25:51,240 and you own one of these units and you're five or six or more hours away, 408 00:25:51,600 --> 00:25:53,080 tell everybody how they're alerted. 409 00:25:53,080 --> 00:25:57,640 Yeah, so alerts go out to all the stakeholders, whether you're an owner or 410 00:25:57,640 --> 00:25:59,520 a property manager or maintenance staff. 411 00:25:59,920 --> 00:26:04,240 So when you're five or six hours away and a leak is detected, you know, halo's 412 00:26:04,240 --> 00:26:08,200 shutting off the water to your unit, but it's also letting your management company 413 00:26:08,200 --> 00:26:10,520 know, Hey, this is something to check out. 414 00:26:10,520 --> 00:26:15,400 So, you know, you don't have to worry about kind of being in the loop or, you 415 00:26:15,400 --> 00:26:18,920 know, we've had customers who were traveling to Europe and their maintenance 416 00:26:18,920 --> 00:26:23,480 staff has already gone in, checked everything out before they even had to 417 00:26:23,480 --> 00:26:26,560 worry about trying to make a phone call from a plane over the Atlantic. 418 00:26:26,560 --> 00:26:28,280 So peace of mind for sure. 419 00:26:28,600 --> 00:26:29,120 Oh yeah. 420 00:26:29,120 --> 00:26:34,160 And you have to imagine people that are traveling overseas or they're, you 421 00:26:34,160 --> 00:26:39,320 know, on the West coast or the East coast and they're in the middle of a vacation 422 00:26:39,320 --> 00:26:43,040 and they hear about something like this from their condo manager and they 423 00:26:43,040 --> 00:26:44,360 don't have the halo system. 424 00:26:44,360 --> 00:26:48,640 I mean, just the stress that goes on in those situations that goes on all the time. 425 00:26:48,800 --> 00:26:49,480 So, wow. 426 00:26:49,480 --> 00:26:50,800 I, you know, I'm a fan. 427 00:26:50,800 --> 00:26:51,600 That's obvious. 428 00:26:51,600 --> 00:26:54,920 I think everybody should check out ENCO and the services they provide. 429 00:26:55,800 --> 00:27:00,320 Dan, now you mentioned in your family, when you're not plugging away at this stuff, 430 00:27:00,720 --> 00:27:01,640 what do you like to do? 431 00:27:01,680 --> 00:27:06,480 You know, when you do have a, a Sunday that didn't start like today, or you're 432 00:27:06,480 --> 00:27:09,480 doing something with your children, what do you like to do in your spare time? 433 00:27:09,480 --> 00:27:14,400 It was a huge skier. I love surfing, but now I have four kids. 434 00:27:14,400 --> 00:27:18,240 So I just try to keep up with their hobbies and take time with them. 435 00:27:18,240 --> 00:27:23,520 My son, who's 15 now, when he was eight, got into travel soccer. 436 00:27:23,640 --> 00:27:26,760 You know, first it was, you know, travel. 437 00:27:26,760 --> 00:27:28,560 We go to Pensacola, Panama City. 438 00:27:28,560 --> 00:27:29,280 We live in Destin. 439 00:27:29,320 --> 00:27:30,240 Not that big a deal. 440 00:27:30,280 --> 00:27:32,440 What they don't tell you is they get older and they travel 441 00:27:32,440 --> 00:27:33,520 further and further away. 442 00:27:34,000 --> 00:27:36,680 So that's been interesting going to St. 443 00:27:36,680 --> 00:27:39,600 Anna for a day and coming back. 444 00:27:39,600 --> 00:27:41,600 So we got that going. 445 00:27:41,600 --> 00:27:46,200 And then my girls, they love anything dance and Disney. 446 00:27:46,200 --> 00:27:50,800 So, you know, we're just at that stage of life where it's just neat seeing my kids 447 00:27:50,800 --> 00:27:54,880 enjoy their hobbies and then I'll get back to the golf course and out in the waves 448 00:27:54,880 --> 00:27:56,960 and snow skiing again one day. 449 00:27:56,960 --> 00:28:01,360 But right now I'm just trying to focus on them because my son's 15. 450 00:28:01,360 --> 00:28:05,440 I have my daughters who are two and three. 451 00:28:05,440 --> 00:28:08,360 You are two, four and six. 452 00:28:08,360 --> 00:28:11,320 And it's just amazing how fast that all goes. 453 00:28:11,320 --> 00:28:14,480 So just trying to enjoy every ounce of that while I can. 454 00:28:15,000 --> 00:28:16,120 Oh, I'm in the same boat. 455 00:28:16,160 --> 00:28:18,840 And I was just running the basic math. 456 00:28:19,160 --> 00:28:22,920 So I moved to Pensacola 10 years ago, which would have been 2013. 457 00:28:22,920 --> 00:28:27,400 So when I first started my job in Perdido Key at the time, I guess your son would 458 00:28:27,400 --> 00:28:31,440 have been five, you know, and it's like, wow, a decade is just peeled off. 459 00:28:31,440 --> 00:28:36,720 And now I have a five year old and I'm sure 10 years are going to go by pretty 460 00:28:36,720 --> 00:28:42,240 fast, but like you said, you, at least for me, it took a minute to realize, okay, 461 00:28:42,240 --> 00:28:46,320 man, you just really can't do whatever you like to be doing or would prefer to 462 00:28:46,320 --> 00:28:47,480 be doing with this afternoon. 463 00:28:47,480 --> 00:28:50,960 You, you're going to be living through your children. 464 00:28:51,080 --> 00:28:54,840 And when you get acclimated to it, you can really enjoy it. 465 00:28:55,360 --> 00:28:59,040 I mean, you're spending time watching them having fun in the things that they 466 00:28:59,040 --> 00:28:59,800 like to do. 467 00:28:59,800 --> 00:29:01,440 I think it's just all in the approach, but. 468 00:29:01,880 --> 00:29:05,680 Well, I like being, you get to be a superhero for just like a one minute. 469 00:29:05,720 --> 00:29:10,400 My, it's the second week back at school for the kids at this time of the year 470 00:29:10,640 --> 00:29:15,160 of having four kids and different school arrangements, three different schools. 471 00:29:15,160 --> 00:29:17,640 You know, it's a little bit of a process in the morning to get them going. 472 00:29:17,640 --> 00:29:23,040 And my six year old goes to school in Fort Walton and she woke up early last 473 00:29:23,040 --> 00:29:25,960 Friday to go to school like way early. 474 00:29:25,960 --> 00:29:27,720 And I didn't want her to wake up any of the other kids. 475 00:29:27,720 --> 00:29:31,040 I'm like, all right, look, you've been asking for it forever. 476 00:29:31,040 --> 00:29:34,280 She's been asking for going to waffle house for like three years. 477 00:29:34,760 --> 00:29:40,600 It was like, we'll go to Waffle House this morning and just to see her light up 478 00:29:40,600 --> 00:29:43,560 and be so excited to finally go inside a waffle house. 479 00:29:43,560 --> 00:29:46,800 And, you know, as an adult, it's not one of those things that, you know, like, 480 00:29:46,840 --> 00:29:48,200 oh, this is the day Waffle House. 481 00:29:49,480 --> 00:29:50,360 Yeah, we'll get breakfast. 482 00:29:51,000 --> 00:29:54,120 And, you know, she is beaming like skipping in the door. 483 00:29:54,120 --> 00:29:57,160 She wants to sit right at the counter and watch him make breakfast. 484 00:29:57,160 --> 00:30:00,480 And eat the waffle. 485 00:30:00,520 --> 00:30:06,280 And, you know, you just, you just don't get to be that great with that little 486 00:30:06,280 --> 00:30:11,520 effort that often in life, you know, to get the sort of the standing ovation 487 00:30:12,000 --> 00:30:14,560 just for showing up for something minor. 488 00:30:14,600 --> 00:30:17,280 And that's just been so cool about having kids. 489 00:30:17,840 --> 00:30:19,200 It is a powerful thing. 490 00:30:19,200 --> 00:30:23,480 And those of you listening who have children, you definitely understand. 491 00:30:23,520 --> 00:30:26,720 If you don't have kids and you might, or you have some on the way, 492 00:30:26,720 --> 00:30:32,240 you're about to find out you're a powerful figure in these little people's lives. 493 00:30:32,560 --> 00:30:36,720 Whether you get frustrated with them sometimes and you think, oh, he's going 494 00:30:36,720 --> 00:30:42,520 to be hating me the rest of the day, or he's crying or whatever, that child is 495 00:30:42,520 --> 00:30:46,120 going to turn right back around and just about worship the ground you walk on. 496 00:30:46,120 --> 00:30:48,680 So with it comes a big responsibility. 497 00:30:48,720 --> 00:30:53,360 And Dan, I just, I just get excited hearing this kind of stuff because it 498 00:30:53,360 --> 00:30:57,720 sounds like you're a really good dad and you're spending the time while you can, 499 00:30:57,720 --> 00:30:59,920 while they're little, cause they won't be that age forever. 500 00:31:00,360 --> 00:31:04,560 Well, I usually run into kind of a lightning round of bizarre 501 00:31:04,600 --> 00:31:06,160 random questions if you're ready. 502 00:31:06,400 --> 00:31:06,920 Let's do it. 503 00:31:07,440 --> 00:31:11,160 What is your favorite dipping sauce for anything? 504 00:31:11,160 --> 00:31:12,440 Now this could be fries. 505 00:31:12,480 --> 00:31:14,320 This could be pizza crust. 506 00:31:14,760 --> 00:31:17,560 What's your favorite thing to just dip and just eat it? 507 00:31:18,000 --> 00:31:18,640 Chimichurri. 508 00:31:18,640 --> 00:31:23,360 So the Argentinian steak sauce, parsley, garlic, red chili flake, and 509 00:31:23,880 --> 00:31:25,000 typically red wine vinegar. 510 00:31:25,040 --> 00:31:26,520 I just so good. 511 00:31:26,560 --> 00:31:27,000 I love it. 512 00:31:27,520 --> 00:31:28,040 Nice. 513 00:31:28,720 --> 00:31:33,280 When the tooth fairy makes a visit, are you a big spender? 514 00:31:33,280 --> 00:31:34,120 Are you leaving? 515 00:31:34,360 --> 00:31:35,600 Actually, I shouldn't blow your cover. 516 00:31:35,600 --> 00:31:36,840 The tooth fairy is real. 517 00:31:37,480 --> 00:31:43,440 But when she does come, is she, is she leaving a Visa gift card or a $5 bill? 518 00:31:43,440 --> 00:31:45,400 What's the, what's it like? 519 00:31:45,400 --> 00:31:51,360 The Deetson house tooth fairy is, I imagine Tom Cruise in Mission Impossible, 520 00:31:51,600 --> 00:31:56,000 like realize minutes before their alarm or they're getting ready to wake up. 521 00:31:56,080 --> 00:32:01,800 And the tooth fairy maybe hasn't done his job and it's what's ever left in the tooth 522 00:32:01,800 --> 00:32:08,920 fairy's bag and how smoothly they can get the tooth extracted and money put in. 523 00:32:08,920 --> 00:32:13,280 I think a week ago, the tooth fairy grabbed $3 and put it under. 524 00:32:13,280 --> 00:32:19,360 So, uh, really worried about how much future dental bills and tooth fairy fees are 525 00:32:19,360 --> 00:32:20,440 going to cost in this house. 526 00:32:20,440 --> 00:32:23,000 If that was the standard set last Thursday. 527 00:32:25,600 --> 00:32:27,160 What are you more likely to do? 528 00:32:27,480 --> 00:32:35,320 Take a full basket of clean laundry and fold and put away and just attack a 529 00:32:35,320 --> 00:32:39,160 basket of laundry or attack a full sink of dishes? 530 00:32:39,520 --> 00:32:41,600 Uh, dishes. 531 00:32:41,600 --> 00:32:47,080 I'm not very organized, but definitely any mess that can attract like bugs or 532 00:32:47,080 --> 00:32:48,680 anything like that gets handled first. 533 00:32:48,920 --> 00:32:52,640 Clean laundry, you know, it has a little bit more of a, it has a longer 534 00:32:52,640 --> 00:32:56,480 expiration date, especially with athletic fabrics that don't wrinkle. 535 00:32:56,480 --> 00:32:57,280 So dishes. 536 00:32:57,800 --> 00:33:01,840 What is a favorite vacation spot when you guys pick up and go somewhere? 537 00:33:02,080 --> 00:33:06,360 Maybe it's somewhere you go every year if you can, but what's the favorite 538 00:33:06,360 --> 00:33:07,880 place for the Deetson family? 539 00:33:07,880 --> 00:33:12,320 I think my most favorite place I've ever been on a vacation to is Australia. 540 00:33:12,320 --> 00:33:16,880 My wife and I went on a honeymoon and it's like the, I've been fortunate 541 00:33:16,880 --> 00:33:19,160 enough to travel and be a lot of places. 542 00:33:19,520 --> 00:33:22,600 It's one of the few places that I'm like, I have to go back there. 543 00:33:22,600 --> 00:33:26,880 So sometime just, you know, hanging out around Sydney Harbor or 544 00:33:26,880 --> 00:33:28,120 visiting some of the other parts. 545 00:33:28,120 --> 00:33:31,400 I just, whenever I need a minute and want to get away, that's where my 546 00:33:31,400 --> 00:33:32,360 mind wanders for sure. 547 00:33:33,000 --> 00:33:33,280 Wow. 548 00:33:33,280 --> 00:33:34,680 That's high on my list too. 549 00:33:34,680 --> 00:33:38,040 I've heard it takes like a day and a half or feels like to get there, 550 00:33:38,040 --> 00:33:39,240 but probably well worth it. 551 00:33:39,760 --> 00:33:40,080 Yeah. 552 00:33:40,080 --> 00:33:43,920 It's a commitment to get there, but yeah, it's a amazing country. 553 00:33:44,400 --> 00:33:46,320 Now you mentioned music earlier. 554 00:33:46,320 --> 00:33:50,840 Do you have a favorite band or a favorite genre or something that's, you 555 00:33:50,840 --> 00:33:54,960 know, just really doing it for you right now or has for a long time? 556 00:33:55,600 --> 00:33:58,440 So I like easy to listen to music. 557 00:33:58,480 --> 00:34:02,440 My family typically dictates what's on the radio just because we have four 558 00:34:02,440 --> 00:34:06,880 very opinionated kids, but the one that like everyone gravitates towards and 559 00:34:06,880 --> 00:34:11,360 will like stop everything and listen to it, no matter what song it is, is 560 00:34:11,400 --> 00:34:12,520 the artist's band's joy. 561 00:34:12,800 --> 00:34:16,960 My kids, why everyone loves like every song he's ever done. 562 00:34:16,960 --> 00:34:18,960 So second one of his songs comes on. 563 00:34:18,960 --> 00:34:22,560 We get a rare moment of quiet for household to six. 564 00:34:22,560 --> 00:34:23,120 So that's nice. 565 00:34:23,600 --> 00:34:24,240 I love it. 566 00:34:24,560 --> 00:34:29,160 One more, one more question that dads and moms understand. 567 00:34:29,160 --> 00:34:33,440 Was there a period or my God, I hope it's not still going on, but was there 568 00:34:33,440 --> 00:34:37,440 a period where everybody just piled up in your bed and you had a bed full of kids 569 00:34:37,440 --> 00:34:40,600 and you could barely get into a comfortable position? 570 00:34:40,600 --> 00:34:43,600 Has that happened or did all your kids basically stay in their own beds? 571 00:34:44,440 --> 00:34:46,240 Oh, no, they're all so different. 572 00:34:46,480 --> 00:34:53,040 My second child, Ray, she, if you were to compare kids to states, 573 00:34:53,080 --> 00:34:55,760 she would be Alaska, amazing natural beauty. 574 00:34:55,760 --> 00:35:00,160 But for the people that live and work there, you just have an appreciation 575 00:35:00,160 --> 00:35:01,480 because you have to be tough as nails. 576 00:35:01,480 --> 00:35:03,400 And she was miserable the entire time. 577 00:35:03,400 --> 00:35:06,440 So she would be in our bed because she wouldn't sleep and she had ear 578 00:35:06,440 --> 00:35:10,480 infections, but the rest they like, they like to wake up, do their own thing. 579 00:35:10,520 --> 00:35:12,360 One of them just likes to sleep forever. 580 00:35:12,400 --> 00:35:14,920 The other likes to wake up and immediately go explore. 581 00:35:14,960 --> 00:35:18,760 And she was the only one that would ever stay in our bed for any length 582 00:35:18,760 --> 00:35:21,440 of time in the morning, so on a lazy Saturday. 583 00:35:22,360 --> 00:35:23,720 Dan, I've got one more question. 584 00:35:23,720 --> 00:35:24,640 This is very important. 585 00:35:24,760 --> 00:35:30,080 What would you rather have to just take the top off and take a big gulp of? 586 00:35:30,200 --> 00:35:34,000 Would it be ranch or ketchup? 587 00:35:34,040 --> 00:35:35,440 You got to take a big swig. 588 00:35:36,440 --> 00:35:37,120 Ketchup. 589 00:35:37,120 --> 00:35:41,680 I don't think I would feel like gross after the ketchup is the ranch. 590 00:35:43,200 --> 00:35:44,480 Well, this has been fun. 591 00:35:44,480 --> 00:35:47,840 I mean, we could keep going, but everybody please check out 592 00:35:47,880 --> 00:35:49,360 enkoelectronics.com. 593 00:35:49,360 --> 00:35:51,520 I think really highly of this. 594 00:35:51,520 --> 00:35:55,720 Company and Dan in particular, I think I touched on service earlier, but that's 595 00:35:55,720 --> 00:36:00,160 something that I noticed when we were involved a few years ago. 596 00:36:00,160 --> 00:36:01,800 So I wish you the best. 597 00:36:01,800 --> 00:36:03,600 Is there anything else that you'd like to plug? 598 00:36:04,120 --> 00:36:05,720 No, I wish you the best. 599 00:36:05,720 --> 00:36:07,320 It's good catching up with you again. 600 00:36:07,320 --> 00:36:09,320 It's great to see you're doing well. 601 00:36:09,440 --> 00:36:10,520 Thanks everyone for listening. 602 00:36:10,520 --> 00:36:12,040 Thanks to you so much for having me, Dan. 603 00:36:12,440 --> 00:36:13,640 Thanks for being here, Dan. 604 00:36:13,880 --> 00:36:15,480 You guys have a great rest of the week. 605 00:36:15,480 --> 00:36:19,480 And remember when you go to Walmart, when you have to go to Walmart, 606 00:36:19,480 --> 00:36:23,240 you enter on the left and you exit on the right. 607 00:36:23,280 --> 00:36:28,840 I probably sang that wrong, but they have a twisted system, but man, try to follow 608 00:36:28,840 --> 00:36:29,160 it. 609 00:36:29,160 --> 00:36:32,360 You guys take care of yourselves, take care of each other, look out for each 610 00:36:32,360 --> 00:36:35,280 other, and we will see you next week on Dan Time. 611 00:36:40,840 --> 00:36:44,360 Hey, if you liked that episode and you're really enjoying the show, please take a 612 00:36:44,360 --> 00:36:47,400 minute to leave a five star rating for the Dan Time podcast. 613 00:36:47,400 --> 00:36:50,040 I'd really appreciate if you download and subscribe. 614 00:36:50,240 --> 00:36:54,440 And to keep up with Dan Time throughout the week, you can follow any one of our 615 00:36:54,440 --> 00:36:55,760 social media pages. 616 00:36:55,760 --> 00:37:02,160 There's at Dan Time pod on Twitter slash X Dan Time pod on Instagram and the Dan 617 00:37:02,160 --> 00:37:04,920 Time podcast also has a Facebook page. 618 00:37:05,360 --> 00:37:06,360 Thanks again, everybody. 619 00:37:06,360 --> 00:37:21,240 We'll see you next week.