WEBVTT

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You're listening to a stage talk titled Inside

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the Membership Model. This week, we were joined

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by my colleagues, Bellingcat's Sarah Bishop -Woods

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and Mareike Vitt. They came in to discuss Bellingcat's

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new membership model. We spoke about the funding

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model itself, how you can get involved with Bellingcat's

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membership, and what fueled the decision to move

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to this funding model in the first place. Packed

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full with not -for -profit business advice, this

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talk is useful for anyone interested in learning

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more about how our news is funded. You can find

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links to all of the resources mentioned in the

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talk in the podcast description. This talk was

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hosted by me, Charlotte Maher, on Thursday the

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30th of July, 2026, in the Bellingcat Discord

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server. Hello and welcome to another stage talk

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in the Bellingcat Discord server. Today we're

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exploring one of the most influential business

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models in modern journalism, membership. As advertising

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revenues have declined and audiences increasingly

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expect digital news for free, many news organisations

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have turned to their readers, not just as customers

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but as supporters and participants. But what

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exactly is a membership model and can it sustainably

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fund quality journalism? My wonderful colleagues

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Sarah Bishop -Woods and Mareike Vitt are here

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to answer those questions. They are both part

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of Bellingcat's development team and have been

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overseeing our transition into a membership model

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funding structure. In this talk, they'll unpack

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this newly adopted model of funding, explaining

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what it means and how it affects Bellingcat going

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forwards. As usual, we will have plenty of time

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to answer your questions and you can place your

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questions in the chat accessible on the right

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-hand corner of your screen. But please remember

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that this is being audio recorded for the podcast.

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So if you don't want me to mention your username,

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please add that as a note in your question. Okay,

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Mareike and Sarah, over to you. I'm going to mute

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for a second. Hi, Charlie. Thanks for the nice

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introduction and welcome everyone. Great to be

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back. I think, yeah, I've been here a year ago

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almost to talk about fundraising in general with

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you. And as Charlie has mentioned, we'd like

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to dive a bit more with you into one specific

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area, which is called membership. Many others

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maybe know it as a normal small donor program.

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Like almost anyone can do like a couple of bucks

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to support the cause that you like. So that's

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a little bit what this means and much more. And

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we'd like to dive with you into this today. Yes,

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why is Bellingcat going into that direction?

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We've been working towards this for quite a while.

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And as you know, the current fundraising landscape,

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especially for journalism, is very difficult.

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But I think many of you also know that with USAID

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stopping one and a half years ago, the repercussion

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in the entire NGO landscape was quite extensive.

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And this, of course, also affected journalism

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funding. In general, we've also seen trends of

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institutional funding going down, especially

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for journalism grants. But because people were

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moving more and more towards democracy, resilience

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funding, and journalism funding is one of them.

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So there's quite a lot of changes in the market

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of institutional funding, which for quite a while

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has been a major milestone for Bellingcat. But

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looking at our wonderful community and the work

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that Bellingcat does, it has been obvious for

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many years that we should actually be community

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funded. So people having a heart for our work,

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being practitioners themselves, and using the

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tools and the skills we're teaching. can also

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support us themselves and also guide our direction

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with their support. So that's really the reason

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behind it. So what you can, if you, if people

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have been knowing Bellegate for a while, you

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see, you saw that we've transitioned from a grassroots

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movement, which was around 2018, I would say,

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where you can get grants for small organizations

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to be built up over to grants that have been

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that have been given to us to professionalize

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because we're now an organization of almost 40

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people. So of course, this is a size that has

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been sustained by governance, by processes, by

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structures, different than a graph would be.

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So that's a little bit how we've transitioned

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and it's now has been the time for a long time,

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but it's now really the time that we want to

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be community funded by people like you, but many

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people worldwide who think it's worthwhile to

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support our cause. And yeah, I think I've announced

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it last year that we're going into the direction

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and Sarah has joined us. I do think that Marika

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is experiencing a small technical difficulty,

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but it's also a good time to accept the baton

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that she's passing. So I'm going to jump in and

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introduce myself. Hello, everyone. My name is

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Sarah Bishop -Woods and my role at Bellingcat

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is as Director of Development and Partnerships

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for the United States. Before joining Bellingcat,

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I've spent the bulk of my career in media. Most

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recently as the Chief Strategy Officer for a

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newsroom consultancy, where I worked with more

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than 60 organizations to help them build sustainable

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businesses around mission -driven work and simultaneously

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oversaw the firm's own business and operations.

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But what drew me to Bellingcat is likely similar

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to what brought you here as well. It's an organization

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unlike any other. And to appreciate what is unique

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about Bellingcat is also to appreciate what is

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unique about a membership program. So I'm going

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to go a little bit into the trajectory of the

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news and information industry and the business

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models that we've seen over the last few decades,

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and then we'll explore more in depth what it

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means to have a membership program. To understand

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why we launched a formal membership program,

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we first have to look at the broader landscape

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of news and information. Across the entire industry,

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the core question everyone is trying to answer

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is, how are we going to sustain public service

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journalism, given everything that's happening

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around the world? For decades, ad revenue funded

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public interest reporting. But that model has

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fundamentally broken down. The news industry

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has suffered over $33 billion in ad revenue losses

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over the last 30 years. Raking in programmatic

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ad revenue is not really viable in 2026, nor

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does it align with independent research models.

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Some institutions like the BBC rely on public

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funding or government -backed license fees, but

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state subsidies inherently carry risks for political

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pressure, policy shifts, or legislative interference.

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Outlets like Politico support their free journalism

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by selling high -priced, specialized business

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-to -business services like Politico Pro to corporate

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and institutional buyers. While effective for

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policy reporting, it requires a specific commercial

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market. And it is an entire business to run alongside

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a newsroom. The default pivot for most newsrooms

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has been consumer subscriptions. And yet, subscriptions

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almost always require paywalls. Put simply, paywalls

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hide crucial verified facts behind a price tag

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right when the public needs free access to the

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truth. That leaves us with membership. Membership

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isn't a transactional product. It's a relationship.

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It allows us to keep our work 100 % free, uncompromised,

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and unpaywalled for everyone while empowering

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the community that relies on our findings to

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directly fund and sustain the mission. As we

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pivot to membership, it's essential to understand

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that membership is not just a financial transaction,

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but really I do mean it is a relationship. Membership

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is a social contract between a news organization

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and its members. In this relationship, members

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are giving more than just their money. They are

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actively contributing their time, energy, expertise,

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and personal connections to a cause they believe

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in. That likely resonates with a lot of the people

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that are listening to this talk. This is core

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to how Bellingcat has always operated. Both organizations

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need to build habits to reach out to their community

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and audience when they build a membership program.

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At Bellingcat, this relationship is essential

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to an open source methodology. And our work is

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already open to a strong dynamic between the

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wider community and the Bellingcat staff. This

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relationship creates constant improvement for

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Bellingcat as a collective. allowing us to learn

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from each other and build support. Bellingcat

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is just such a unique organization. This year,

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in June, we launched our membership program.

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Bellingcat has never had advertising or paywall.

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Our work is free and uncompromised and always

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will be. We began receiving small dollar donations

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a few years ago and have had the gratifying experience

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of thousands of individuals giving at least once

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to the organization. However, there was room

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for improvement and to build a program that becomes

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a steady source of operating support while also

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giving back to those donors. We've seen this

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work in other nonprofit organizations and they

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share one common principle. They treat membership

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as a sustained editorial and operational commitment,

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not just a donate button. That's the standard

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that we've built toward. To launch this program,

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we've undergone many behind -the -scenes developments,

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which I'll walk you through now. So when I say

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that Bellingcat is an organization unlike any

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other, it's not just because I am effusive in

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my passion for my place of work, but because

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of the focus I'm providing for a community of

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more than 40 ,000, a commitment to training the

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wider news and information sector, tools and

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methodologies built and freely shared and tested,

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and partnerships that act as a capacity builder

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and a force multiplier. We began this membership

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program by listening. through a community survey

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because a membership program is, again, a relationship,

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not a transaction. Perhaps, if you're listening

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to this now, you took our survey, and if so,

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thank you. I ran across 10 platforms for two

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weeks and garnered more than 3 ,000 responses.

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From there, we took the data and unique insights

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to our management team, where we further developed

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a brand story and value proposition based on

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the feedback from those surveys. Today, I'm going

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to take you behind the scenes of what we learned

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and how we built this new line of business. So,

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before we go any further, I'd like to put the

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survey respondents into context. I like to call

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these groups the hand raisers, people with the

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willingness and time to answer a survey. They

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tend to be a bit older, maybe a little more financially

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stable, and are generally more highly educated.

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So while these figures don't represent all of

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Bellingcat's audience, it is still meaningful

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that more than 3 ,000 people took the time to

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share their insights. 84 % of the respondents

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have been following Bellingcat for a year or

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more. Longevity of following is one of the strongest

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predictors of conversion to paid support because

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it means that somebody genuinely cares and appreciates

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the work coming out of an organization. The respondents

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also shared a high propensity and activity for

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giving. before we've made any formal solicitations.

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45 % said they would donate or already do. 22

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% were existing donors. And 23 % said they would

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give if they were asked properly, you know, really

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a please and a thank you. Finally, we calculated

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a net promoter score, which was 75. For context,

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the global average of net promoter scores in

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2025 was 32. according to SurveyMonkey, and anything

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above 70 is considered exceptional. The score

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represents people's willingness to promote our

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organization to others in conversation. And Bell

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and Cat's audience doesn't just consume the work,

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they advocate for it. Again, a net promoter score

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of 75, just really phenomenal. We also asked

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people to self -report where they were taking

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the survey from. And our top four demographics

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were the United States, the UK, the Netherlands,

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and Canada, which maps relationally on to where

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we see a lot of our traffic come from. But the

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highlight here was that we did have respondents

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self -report from more than 90 different countries,

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truly a global reach and highlighting where we

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have an opportunity to continue engaging with

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audiences all over the world. I'm going to return

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to the stat that I mentioned that 84 % of the

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respondents have followed Bellingcat for a year

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or more. It's incredibly easy to move from one

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source of media to another and never develop

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a habit of purposely engaging. That's why brand

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loyalty is an incredible bellwether for membership

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programs and this level of 84 % is rare in digital

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media. Most news organizations are fighting churn

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constantly. Readers find them through a single

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story and then they leave. Bellingcat's audience

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stays, but I'm actually less focused on the user

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habit here because habit alone doesn't explain

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why this is worth celebrating. Habits form around

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things that are usually easy and frictionless.

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Following Bellingcat is not those things. The

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work is challenging, the topics are serious,

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and the methodology requires real attention.

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People are staying because Bellingcat consistently

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provides something worth creating a long -term

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relationship for, not just ease of use. And we

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also asked in our survey if respondents would

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be disappointed if Bellingcat ceased to exist.

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98 % said that they would be disappointed if

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Bellingcat ceased to exist tomorrow, with the

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majority sharing in their write -in option that

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Bellingcat is irreplaceable. So we also asked

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these survey takers why they would be disappointed.

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We had an incredible write -in rate, which I

00:14:22.450 --> 00:14:25.870
sorted into general themes of responses. These

00:14:25.870 --> 00:14:29.210
themes were the depth of work, showing the work,

00:14:29.929 --> 00:14:33.169
truth, independence from power, covering stories

00:14:33.169 --> 00:14:37.090
others ignore, and trust. I'm going to read you

00:14:37.090 --> 00:14:40.809
some of the write -in responses that really stuck

00:14:40.809 --> 00:14:45.409
with me. This one tickles me. Bellingcat is an

00:14:45.409 --> 00:14:48.470
unimpeachable source of solid evidence -based

00:14:48.470 --> 00:14:50.789
investigations into often overlooked crimes.

00:14:51.370 --> 00:14:54.269
Its disinterested approach annoys me as someone

00:14:54.269 --> 00:14:57.750
with distinct political views. That's partly

00:14:57.750 --> 00:15:01.590
what makes it essential and irreplaceable. Another

00:15:01.590 --> 00:15:04.570
goes, the level of depth in each investigation,

00:15:04.590 --> 00:15:06.769
which is unique compared to other news outlets

00:15:06.769 --> 00:15:09.570
because it has a reproducible discovery method

00:15:09.570 --> 00:15:12.490
and goes into a level of detail very rarely covered

00:15:12.490 --> 00:15:14.919
in mass media. and which is increasingly tailored

00:15:14.919 --> 00:15:17.559
for lower expectations and integrity levels.

00:15:18.220 --> 00:15:20.899
The others were scientific methodology applied

00:15:20.899 --> 00:15:23.840
to journalism. Another write -in was journalism

00:15:23.840 --> 00:15:28.320
for the powerless. And finally, veracity. Bellingcat

00:15:28.320 --> 00:15:30.860
should be industry standard, publicly funded,

00:15:31.080 --> 00:15:34.059
and globally protected. When we asked the survey

00:15:34.059 --> 00:15:36.879
respondents what they wanted to ask of our investigators,

00:15:38.139 --> 00:15:40.860
their responses were, I found, to be incredibly

00:15:40.860 --> 00:15:44.080
touching. Again, I sorted the data set to find

00:15:44.080 --> 00:15:46.879
the patterns and overwhelmingly the themes demonstrated

00:15:46.879 --> 00:15:50.120
compassion and concern and an eagerness to participate.

00:15:50.820 --> 00:15:53.200
How do we, Bellingcat, protect ourselves when

00:15:53.200 --> 00:15:55.500
the people we investigate are dangerous? How

00:15:55.500 --> 00:15:57.639
do we stay motivated when the scale of what we're

00:15:57.639 --> 00:16:00.259
documenting feels overwhelming? How do we keep

00:16:00.259 --> 00:16:03.220
going in a world where the facts exist and accountability

00:16:03.220 --> 00:16:07.480
is such a long road? And then this one, how can

00:16:07.480 --> 00:16:10.330
we as an audience help with your mission? I often

00:16:10.330 --> 00:16:12.690
feel helpless about the state of misinformation

00:16:12.690 --> 00:16:15.610
online. That question demonstrates something

00:16:15.610 --> 00:16:17.789
that is special about the Bellingcat community.

00:16:18.309 --> 00:16:20.370
People aren't just reading. They're worried about

00:16:20.370 --> 00:16:22.129
the world and they're looking for a way to do

00:16:22.129 --> 00:16:24.690
something about it. The feeling of helplessness

00:16:24.690 --> 00:16:27.090
in the face of conflict and disinformation is

00:16:27.090 --> 00:16:30.289
a defining feeling in 2026. And our audience

00:16:30.289 --> 00:16:32.669
is telling us they see Bellingcat as an outlet

00:16:32.669 --> 00:16:35.409
for resolving this. They are willing to build

00:16:35.409 --> 00:16:39.200
a movement of truth with Bellingcat. Once the

00:16:39.200 --> 00:16:41.539
surveys closed, the management team worked through

00:16:41.539 --> 00:16:44.500
a structured value proposition, defining who

00:16:44.500 --> 00:16:46.639
our audience really is, what promise we make

00:16:46.639 --> 00:16:49.159
to them, what actions back that promise up, and

00:16:49.159 --> 00:16:51.480
what we would consider an achievement we're celebrating

00:16:51.480 --> 00:16:54.279
in the future. This kind of process can feel

00:16:54.279 --> 00:16:56.340
quite intensive, but I'm fortunate that they've

00:16:56.340 --> 00:16:58.179
been very patient with these methods and with

00:16:58.179 --> 00:17:00.879
me and what was developed as a testament to their

00:17:00.879 --> 00:17:04.200
commitment. This also led to the foundation of

00:17:04.200 --> 00:17:06.180
membership messaging that is resonant both with

00:17:06.180 --> 00:17:08.920
Bellingcat's loyal audiences and our teams that

00:17:08.920 --> 00:17:13.500
lead that work. So, drum roll, this is what the

00:17:13.500 --> 00:17:17.000
process produced. Bellingcat is a global collective

00:17:17.000 --> 00:17:19.660
uncovering facts to hold power to account. We

00:17:19.660 --> 00:17:21.900
share everything, including our methods, because

00:17:21.900 --> 00:17:26.279
the truth belongs to everyone. Both investigative

00:17:26.279 --> 00:17:28.920
organizations protect their methods as a competitive

00:17:28.920 --> 00:17:31.759
advantage. but we publish them, we teach them,

00:17:31.940 --> 00:17:34.180
we build tools around them. It's a philosophical

00:17:34.180 --> 00:17:36.720
commitment to the idea that the capacity to find

00:17:36.720 --> 00:17:39.519
the truth shouldn't sit with a small group of

00:17:39.519 --> 00:17:41.819
specialists. It should be distributed as widely

00:17:41.819 --> 00:17:44.480
as possible. That's what our community told us.

00:17:44.519 --> 00:17:47.180
They recognize and value above almost everything

00:17:47.180 --> 00:17:49.740
else, which is underscored by the strategy and

00:17:49.740 --> 00:17:52.640
operations of the entire management team. And

00:17:52.640 --> 00:17:54.799
we also have this line, which was particularly

00:17:54.799 --> 00:17:58.460
salient. democracy depends on people who won't

00:17:58.460 --> 00:18:02.900
take the truth at face value. We are in a period

00:18:02.900 --> 00:18:05.420
of autocratic upheaval where the manipulation

00:18:05.420 --> 00:18:08.059
of reality has become a primary instrument of

00:18:08.059 --> 00:18:11.660
power. In that context, Bellingcat builds a community

00:18:11.660 --> 00:18:14.960
to further engage the democratic revival, which

00:18:14.960 --> 00:18:17.660
serves as the governance of democratic resilience.

00:18:18.700 --> 00:18:20.839
Bellingcat has always been built by many hands

00:18:20.839 --> 00:18:24.829
and this program is no different. If any of what

00:18:24.829 --> 00:18:27.390
you've heard today resonates with you, and I

00:18:27.390 --> 00:18:30.369
do hope that it has. Here's how you can be a

00:18:30.369 --> 00:18:33.269
part of the membership program. Please consider

00:18:33.269 --> 00:18:35.630
forwarding our emails along or sharing about

00:18:35.630 --> 00:18:38.470
the program with your networks. Give us your

00:18:38.470 --> 00:18:40.750
feedback and wisdom. We always appreciate it.

00:18:40.750 --> 00:18:43.009
Or make an introduction that might benefit our

00:18:43.009 --> 00:18:46.349
organization. We love to make friends. We do

00:18:46.349 --> 00:18:49.190
have some additional activities that are listed

00:18:49.190 --> 00:18:52.210
in a slide that perhaps we can put in the show

00:18:52.210 --> 00:18:55.819
notes, but that would be We have these peer -to

00:18:55.819 --> 00:18:59.799
-peer fundraising activities as well. And we

00:18:59.799 --> 00:19:02.940
encourage anyone to email us at donations at

00:19:02.940 --> 00:19:05.980
bellincat .com with their advice. We do read

00:19:05.980 --> 00:19:11.180
through it all. And thank you very much. If we

00:19:11.180 --> 00:19:14.740
have any questions, we're happy to answer. Amazing.

00:19:14.880 --> 00:19:20.160
Thank you so much for going through that. I'm

00:19:20.160 --> 00:19:24.619
always surprised by Bellingcat in terms of how

00:19:24.619 --> 00:19:29.099
much we are comfortable and happy to share with

00:19:29.099 --> 00:19:31.640
our audience as well. I think it's quite unique

00:19:31.640 --> 00:19:36.039
actually to have a newsroom sit down and have

00:19:36.039 --> 00:19:38.279
a talk like this, where you're actually kind

00:19:38.279 --> 00:19:42.819
of revealing the feedback from audience surveys

00:19:42.819 --> 00:19:46.740
and giving kind of an insight into The business

00:19:46.740 --> 00:19:49.599
model that lies behind our work, I think it's

00:19:49.599 --> 00:19:52.140
really refreshing and really helpful as well

00:19:52.140 --> 00:19:54.019
for people who might be listening and thinking

00:19:54.019 --> 00:19:56.319
about starting up their own newsroom, for example,

00:19:56.539 --> 00:19:58.900
which I know a few of you who may have attended

00:19:58.900 --> 00:20:01.700
Marika's last talk were thinking about. Please

00:20:01.700 --> 00:20:03.680
keep your questions coming in the chat on the

00:20:03.680 --> 00:20:05.319
right -hand side. I was wondering if maybe some

00:20:05.319 --> 00:20:07.819
of those links that you showed in the last slide,

00:20:08.079 --> 00:20:10.359
if one of you wouldn't mind putting them in the

00:20:10.359 --> 00:20:12.980
chat as well, because that's usually where we

00:20:12.980 --> 00:20:16.650
add them. Um, while that's being done, I wanted

00:20:16.650 --> 00:20:19.509
to start off by asking a little bit more about

00:20:19.509 --> 00:20:22.210
the membership model as a, as a general model,

00:20:22.470 --> 00:20:24.349
funding model. And then perhaps later on, we

00:20:24.349 --> 00:20:27.390
can move into what that means for Bellingcat

00:20:27.390 --> 00:20:30.569
a little bit more. But what, what distinguishes

00:20:30.569 --> 00:20:33.410
a membership model specifically from a subscription

00:20:33.410 --> 00:20:36.150
model? Because that's often a confusion point.

00:20:36.329 --> 00:20:38.690
I know you touched on it within the talk, but

00:20:38.690 --> 00:20:40.809
perhaps we can dig that into that a little bit

00:20:40.809 --> 00:20:45.509
more. And does this model suit? every news organisational

00:20:45.509 --> 00:20:48.849
structure or is it sometimes more suited to more

00:20:48.849 --> 00:20:52.849
niche publications where you perhaps have a more

00:20:52.849 --> 00:20:57.329
dedicated but smaller audience? Yeah, so those

00:20:57.329 --> 00:21:00.589
are great questions by the way. The first digging

00:21:00.589 --> 00:21:02.990
into what's the difference between membership

00:21:02.990 --> 00:21:06.430
and subscription. Typically a subscription model

00:21:06.430 --> 00:21:11.450
means that something is being paywalled. They

00:21:11.450 --> 00:21:14.450
can appear very similar because you are still

00:21:14.450 --> 00:21:18.490
seeing requests for payment. But the major difference

00:21:18.490 --> 00:21:21.670
is in a membership model, you can always access

00:21:21.670 --> 00:21:26.049
the product, the information, the research, whatever

00:21:26.049 --> 00:21:29.170
that organization is putting out, regardless

00:21:29.170 --> 00:21:33.410
of if you give or not. I've heard people refer

00:21:33.410 --> 00:21:38.170
to a membership program really as a tip jar,

00:21:38.190 --> 00:21:41.549
but I think that's missing the vital point of

00:21:41.549 --> 00:21:44.130
membership. When you give to an organization

00:21:44.130 --> 00:21:49.029
through a subscription, their motivation is just

00:21:49.029 --> 00:21:51.470
to ensure that you don't drop your subscription.

00:21:52.089 --> 00:21:54.750
So they need to provide just enough value to

00:21:54.750 --> 00:21:59.230
you that you will continue. However, if you are

00:21:59.230 --> 00:22:02.269
in a membership with that relationship with an

00:22:02.269 --> 00:22:05.990
organization, you are really considered to be

00:22:05.990 --> 00:22:09.109
someone that is a part of holding up the sustainability

00:22:09.109 --> 00:22:12.829
of that organization and you are invited in in

00:22:12.829 --> 00:22:16.359
a much more relational way. So a subscription

00:22:16.359 --> 00:22:19.519
is transactional and you have to go through a

00:22:19.519 --> 00:22:22.640
subscription to access something. Whereas a membership,

00:22:23.059 --> 00:22:26.880
there is a request for support, but you are always

00:22:26.880 --> 00:22:30.220
allowed to access information regardless of whether

00:22:30.220 --> 00:22:33.400
or not you're providing support back. And if

00:22:33.400 --> 00:22:37.980
you do, you are further brought a step deeper

00:22:37.980 --> 00:22:40.119
into having a relationship with that organization.

00:22:40.559 --> 00:22:42.640
Your second question, I don't remember it, so

00:22:42.640 --> 00:22:45.200
please refresh me. I asked whether the membership

00:22:45.200 --> 00:22:48.960
model was suited to all forms of news organizations

00:22:48.960 --> 00:22:52.460
or whether it's more suited to smaller, more

00:22:52.460 --> 00:22:55.380
niche publications, which might have a smaller

00:22:55.380 --> 00:22:58.200
but more dedicated audience. Do you think this

00:22:58.200 --> 00:23:00.859
model, for example, would work for large scale

00:23:00.859 --> 00:23:04.819
broadcasters as well as smaller, perhaps more

00:23:04.819 --> 00:23:07.420
independent publications? That's a really great

00:23:07.420 --> 00:23:09.500
question. And it's something that people debate

00:23:09.500 --> 00:23:13.059
about quite a bit. I would say that where we've

00:23:13.059 --> 00:23:16.279
seen membership picked up most is with mission

00:23:16.279 --> 00:23:19.480
-driven organizations where you inherently are

00:23:19.480 --> 00:23:23.539
not scaling your audience to an infinite amount.

00:23:24.759 --> 00:23:27.779
There is a finite amount of people that will

00:23:27.779 --> 00:23:36.750
be willing to engage. satisfying the needs of

00:23:36.750 --> 00:23:39.670
your audience with your work then they will have

00:23:39.670 --> 00:23:43.789
a propensity to give. Can membership replace

00:23:43.789 --> 00:23:47.730
subscriptions? There are some very successful

00:23:47.730 --> 00:23:52.809
subscription businesses and they include different

00:23:52.809 --> 00:23:56.930
types of user needs in what they're providing

00:23:56.930 --> 00:23:59.450
that's not purely mission driven and so I think

00:23:59.450 --> 00:24:02.529
that actually Membership is great when you are,

00:24:02.750 --> 00:24:05.410
you don't need to be a nonprofit, but when you're

00:24:05.410 --> 00:24:09.150
sort of driven by having this core value that

00:24:09.150 --> 00:24:11.529
you're pursuing. And a subscription is great

00:24:11.529 --> 00:24:15.230
for other types of audience needs, you know,

00:24:15.430 --> 00:24:19.579
entertainment especially. Nick in the chat has

00:24:19.579 --> 00:24:21.680
asked a question that I was about to follow up

00:24:21.680 --> 00:24:23.940
with, so I'll ask that now. He's asked, very

00:24:23.940 --> 00:24:25.759
interesting to see the process of how you think

00:24:25.759 --> 00:24:27.539
about and approach fundraising. I'm interested

00:24:27.539 --> 00:24:29.680
in your thoughts about platforms like Substack

00:24:29.680 --> 00:24:32.920
or perhaps Patreon, which we've had for a while,

00:24:33.339 --> 00:24:35.200
that make the membership model accessible to

00:24:35.200 --> 00:24:38.240
newsrooms as small as one person. So what are

00:24:38.240 --> 00:24:40.640
your thoughts on platforms like that? And why,

00:24:40.680 --> 00:24:43.299
for example, did Velinecap decide to kind of

00:24:43.299 --> 00:24:45.880
put our membership model on our website instead

00:24:45.880 --> 00:24:49.660
of... just using a model like Substack or Patreon?

00:24:50.059 --> 00:24:53.039
Yeah, I think that there are a lot of tools available,

00:24:53.059 --> 00:24:56.759
especially for this one -person newsroom, or

00:24:56.759 --> 00:25:00.440
might be referred to as a creator, news creator,

00:25:01.000 --> 00:25:04.099
that make a lot of sense for that business case.

00:25:04.160 --> 00:25:06.039
And especially if you're one person, you need

00:25:06.039 --> 00:25:09.220
something that is very straightforward. You don't

00:25:09.220 --> 00:25:12.480
need a technical stack of different platforms

00:25:12.480 --> 00:25:16.650
that you would then have to manage. Personally,

00:25:16.910 --> 00:25:20.809
I think I've seen a lot of growth through Beehive

00:25:20.809 --> 00:25:22.670
in the creator space and I think that that's

00:25:22.670 --> 00:25:27.369
a very encouraging up -and -comer within the

00:25:27.369 --> 00:25:29.809
platform world. A lot of people also really gravitate

00:25:29.809 --> 00:25:34.269
towards Ghost or other open source WordPress

00:25:34.269 --> 00:25:37.630
products and then integrate with a newsletter.

00:25:38.450 --> 00:25:41.470
I think that those are phenomenal and you can

00:25:41.470 --> 00:25:45.240
find a lot of off -the -shelf products. At a

00:25:45.240 --> 00:25:49.460
certain point in an organization's maturation,

00:25:49.720 --> 00:25:51.920
especially if you're not just one person by yourself,

00:25:51.980 --> 00:25:57.200
which is such a grind, you do want to have what's

00:25:57.200 --> 00:26:00.099
called a CRM, a customer relationship management

00:26:00.099 --> 00:26:04.359
tool. These are tools like Salesforce and many

00:26:04.359 --> 00:26:09.450
others. And this tool helps you keep one database

00:26:09.450 --> 00:26:12.950
very clean, and it's really important to keep

00:26:12.950 --> 00:26:16.490
your database clean so that you are not continuing

00:26:16.490 --> 00:26:21.150
to solicit people when they have moved on or

00:26:21.150 --> 00:26:24.569
you need to update their email or you want to

00:26:24.569 --> 00:26:29.849
measure different analytics from the giving history.

00:26:30.329 --> 00:26:33.289
There are lots of tools that build in very light

00:26:33.289 --> 00:26:38.109
CRMs, but ultimately organizations still preface

00:26:38.109 --> 00:26:46.130
to a more high -powered option in the end. We'll

00:26:46.130 --> 00:26:49.309
see if that changes. Technology is constantly

00:26:49.309 --> 00:26:52.269
improving. The last two years have been absolutely

00:26:52.269 --> 00:26:55.509
insane in the improvements that are off the shelf

00:26:55.509 --> 00:27:00.289
for creators. But Bellingcat is at that stage

00:27:00.289 --> 00:27:05.740
in its maturation where we can make decisions

00:27:05.740 --> 00:27:08.059
that are better informed for our audience by

00:27:08.059 --> 00:27:12.119
reading the signals that we can receive. We don't

00:27:12.119 --> 00:27:18.480
track cookies on our website. So we have very

00:27:18.480 --> 00:27:25.259
limited pools of information to make things more

00:27:25.259 --> 00:27:27.839
straightforward and streamlined for our audience.

00:27:28.240 --> 00:27:31.259
It also helps us make better business decisions

00:27:31.259 --> 00:27:35.480
by being able to measure trends and giving patterns

00:27:35.480 --> 00:27:38.740
so that we're not also asking people when they

00:27:38.740 --> 00:27:42.839
don't want to be asked. That said, you know,

00:27:43.000 --> 00:27:47.460
if you are one person and you want to begin a

00:27:47.460 --> 00:27:50.279
membership program, the tools that I've seen

00:27:50.279 --> 00:27:52.420
a lot of people really gravitate to recently

00:27:52.420 --> 00:27:56.460
are BeHive, which we're also using as an email

00:27:56.460 --> 00:28:00.130
service provider now. But I've seen it in the

00:28:00.130 --> 00:28:03.849
wild before my time at Bellingcat and Ghost.

00:28:04.549 --> 00:28:12.410
And I think the impetus with Patreon and Substack

00:28:12.410 --> 00:28:15.329
and Kickstarter to help people crowdfund their

00:28:15.329 --> 00:28:18.230
work was a very clear signal that we had, you

00:28:18.230 --> 00:28:21.490
know, starting 20 years ago really in the digital

00:28:21.490 --> 00:28:25.849
space. YouTube has had membership programs on

00:28:25.849 --> 00:28:29.690
and off as well, and it's just a sign of a sign

00:28:29.690 --> 00:28:32.630
of the times that to ensure that work is going

00:28:32.630 --> 00:28:35.849
to be around, people are requesting in some way

00:28:35.849 --> 00:28:38.269
their audience supports it. I just wanted to

00:28:38.269 --> 00:28:42.829
flag that Marika has put in the chat those links

00:28:42.829 --> 00:28:48.029
that we talked about in the speech earlier. Marika,

00:28:48.049 --> 00:28:50.609
I don't know if you want to address it in voice,

00:28:50.750 --> 00:28:53.329
but we've had a few people in the chat asking

00:28:53.329 --> 00:28:57.390
about membership rewards and possible merchandise.

00:28:57.710 --> 00:29:00.200
I don't know if you want to address that verbally

00:29:00.200 --> 00:29:05.660
as well. Yeah. Hi, Charlie. Thanks. I hope you

00:29:05.660 --> 00:29:10.039
can hear me. Yes, I've been busy answering the

00:29:10.039 --> 00:29:14.319
questions in the chat. So yes, I mean, the perks,

00:29:14.839 --> 00:29:18.700
since we've only launched a couple of weeks ago,

00:29:18.880 --> 00:29:20.680
we're of course building up the perks in the

00:29:20.680 --> 00:29:23.259
future. Merchandise is one of them that we are

00:29:23.259 --> 00:29:28.160
looking into. To say it's quite a workload to

00:29:28.160 --> 00:29:30.140
build this up and to build this up in a good

00:29:30.140 --> 00:29:33.319
way because of design and licensing, et cetera.

00:29:33.440 --> 00:29:35.319
And we want to, of course, offer you good products

00:29:35.319 --> 00:29:38.259
that you then can receive. But yes, it's in the

00:29:38.259 --> 00:29:41.079
pipeline and coming up. Another one is, of course,

00:29:41.400 --> 00:29:43.660
offering you other ways of engaging with us.

00:29:43.859 --> 00:29:46.380
For example, other digital events such as the

00:29:46.380 --> 00:29:49.200
stage talk, but maybe different ways of meeting

00:29:49.200 --> 00:29:52.480
people from Bellingcat. in the future hearing

00:29:52.480 --> 00:29:56.480
about our work. So yes, there's more to come,

00:29:56.700 --> 00:30:00.380
but stay tuned. I'll share in the chat, we do

00:30:00.380 --> 00:30:02.759
have a list of the perks on our website, in case

00:30:02.759 --> 00:30:07.779
you have questions as to the giving tiers for

00:30:07.779 --> 00:30:13.759
those perks. And Marika is exactly right. We

00:30:13.759 --> 00:30:17.180
want to be very thoughtful as we launch a merchandise

00:30:17.180 --> 00:30:21.579
line, but I hope that we will within this year

00:30:21.579 --> 00:30:24.059
have some exciting news because we want to ensure

00:30:24.059 --> 00:30:29.519
that the community can participate both in submitting

00:30:29.519 --> 00:30:32.319
ideas, but then also voting on the products that

00:30:32.319 --> 00:30:35.640
they would want to see. That brings me nicely.

00:30:37.599 --> 00:30:40.019
Oh, Silted Knife has just asked quickly in the

00:30:40.019 --> 00:30:42.259
chat, did I miss podcasts or are they not on

00:30:42.259 --> 00:30:48.559
the list? In terms of right now, the podcast

00:30:48.759 --> 00:30:54.460
benefits are tied to our Patreon, which we are

00:30:54.460 --> 00:30:56.759
internally discussing merging with our membership

00:30:56.759 --> 00:31:01.559
program. In terms of any podcast creation that

00:31:01.559 --> 00:31:05.019
we make right now, of course everything is otherwise

00:31:05.019 --> 00:31:09.019
still free to all audiences and it's just on

00:31:09.019 --> 00:31:14.410
a delay. So we're considering how to bring that

00:31:14.410 --> 00:31:18.410
archive to the full public and then also measuring

00:31:18.410 --> 00:31:22.130
what we can sustainably do through the end of

00:31:22.130 --> 00:31:27.410
26 and into 2027. Stage talks is something, Charlie

00:31:27.410 --> 00:31:29.650
knows this, it's something that I routinely listen

00:31:29.650 --> 00:31:33.849
to. So I think that for as long as we can create

00:31:33.849 --> 00:31:36.289
something that people are genuinely enjoying,

00:31:36.589 --> 00:31:39.509
which obviously you are if you're hearing this,

00:31:40.250 --> 00:31:42.400
that we would want to pursue that. Amazing. That

00:31:42.400 --> 00:31:45.539
brings me on to my next question in terms of

00:31:45.539 --> 00:31:48.680
audience access. How will Bellingcat membership

00:31:48.680 --> 00:31:51.059
affect audience access? Will there be exclusive

00:31:51.059 --> 00:31:53.440
content for those who are members? If I'm not

00:31:53.440 --> 00:31:57.519
paying, for example, will I miss out on investigations

00:31:57.519 --> 00:32:02.700
or will there be additional pressure put on researchers,

00:32:02.740 --> 00:32:05.920
for example, to deliver large scale, impressive

00:32:05.920 --> 00:32:08.819
looking investigations because of the membership

00:32:08.819 --> 00:32:13.960
model? Will it have any effect on the way that

00:32:13.960 --> 00:32:18.640
we do things at Bellingcat? Yeah, I think there

00:32:18.640 --> 00:32:20.619
were three questions on that, so I will come

00:32:20.619 --> 00:32:24.799
back to you if I miss one. The first, are there

00:32:24.799 --> 00:32:27.619
opportunities for unique content in the membership

00:32:27.619 --> 00:32:30.559
program? Actually, today we delivered our first

00:32:30.559 --> 00:32:34.000
membership -only newsletter, which contained

00:32:34.000 --> 00:32:39.200
a Q &amp;A with our researcher and our editor behind

00:32:39.200 --> 00:32:42.940
the leaked BB investigation. That said, would

00:32:42.940 --> 00:32:49.339
we ever hide an investigation or ask the researchers

00:32:49.339 --> 00:32:53.400
to do something on behalf of membership? Absolutely

00:32:53.400 --> 00:32:56.660
not. The purpose is to ensure that our investigations

00:32:56.660 --> 00:33:01.299
are always accessible to the public. at Bellingcat,

00:33:01.400 --> 00:33:03.680
but especially also in news organizations, but

00:33:03.680 --> 00:33:06.160
within our entire development team, we feel very

00:33:06.160 --> 00:33:08.319
strongly about having editorial independence

00:33:08.319 --> 00:33:11.819
for the researchers and the editorial team and

00:33:11.819 --> 00:33:15.180
really all of the other operations across Bellingcat.

00:33:15.640 --> 00:33:18.299
So no, there would never be a time in which the

00:33:18.299 --> 00:33:22.460
membership program would create opportunities

00:33:22.460 --> 00:33:24.500
for the research team to be beholden to them.

00:33:24.940 --> 00:33:27.079
Yeah. Maybe Sarah, if I can add to that, because

00:33:27.079 --> 00:33:29.140
there was also a question in the chat in terms

00:33:29.140 --> 00:33:33.259
of earmarked donations or earmarked membership

00:33:33.259 --> 00:33:35.640
so that you can support maybe other topics that

00:33:35.640 --> 00:33:39.339
you rely, that you relate more to. And this is

00:33:39.339 --> 00:33:42.359
exactly the same answer. You can support our

00:33:42.359 --> 00:33:44.900
toolkit work because that's general for all of

00:33:44.900 --> 00:33:47.859
the open source research we do. And it's a very

00:33:47.859 --> 00:33:51.480
solid pillar that we offer to the community.

00:33:52.319 --> 00:33:55.759
But earmarking in terms of a topic or a topic

00:33:55.759 --> 00:33:59.470
area. exactly bears that danger so to speak that

00:33:59.470 --> 00:34:03.289
of course there are topics that are more newsworthy

00:34:03.289 --> 00:34:07.769
or maybe covered also widely within society rather

00:34:07.769 --> 00:34:10.369
than other areas which are unreported which exactly

00:34:10.369 --> 00:34:12.769
is also part of our work that we also shed light

00:34:12.769 --> 00:34:15.889
on underreported conflicts for example or under

00:34:15.889 --> 00:34:19.550
other unreported topic areas which then if we

00:34:19.550 --> 00:34:22.510
related to membership which of course then might

00:34:22.510 --> 00:34:24.989
be underfunded compared to other areas. So this

00:34:24.989 --> 00:34:29.010
is a danger we want to prevent in opening up

00:34:29.010 --> 00:34:31.190
the membership to support our work in general

00:34:31.190 --> 00:34:34.090
and stay tuned on all of the investigations.

00:34:35.010 --> 00:34:38.309
But yeah, and to also show respect to all the

00:34:38.309 --> 00:34:39.949
work that all of our resource rights are doing.

00:34:40.730 --> 00:34:42.429
Absolutely. I think the earmarked question is

00:34:42.429 --> 00:34:45.989
a really good question because you often do see

00:34:45.989 --> 00:34:49.349
campaigns for not -for -profits, for example,

00:34:49.449 --> 00:34:52.030
based on different topic areas. So it's really

00:34:52.030 --> 00:34:54.409
interesting to know that that's not something

00:34:54.409 --> 00:34:57.300
that we're kind of leaning into. In regards to

00:34:57.300 --> 00:34:58.920
questions from the audience, we had one at the

00:34:58.920 --> 00:35:01.380
very beginning, which I skipped because I wanted

00:35:01.380 --> 00:35:03.119
to focus in on the membership model, but perhaps

00:35:03.119 --> 00:35:07.320
we can visit it now quickly. It was on the stat

00:35:07.320 --> 00:35:11.139
about advertising losses and what a scale that

00:35:11.139 --> 00:35:13.980
is over 30 years. And they wondered how the advertising

00:35:13.980 --> 00:35:16.500
losses looked more on a year by year review.

00:35:16.719 --> 00:35:19.059
Was there a particular point where advertising

00:35:19.059 --> 00:35:22.380
for newsrooms or for not -for -profits became

00:35:22.380 --> 00:35:25.159
something that just wasn't the answer anymore?

00:35:25.469 --> 00:35:29.289
And what was the definition of advertisement

00:35:29.289 --> 00:35:32.670
in that kind of sake? Does it include sponsorships

00:35:32.670 --> 00:35:35.750
and merchandising or was it just subsidies? Perhaps

00:35:35.750 --> 00:35:38.750
you can give just a very quick overview of what

00:35:38.750 --> 00:35:41.309
the previous advertising model looked like for

00:35:41.309 --> 00:35:43.989
many newsrooms and why people are moving away

00:35:43.989 --> 00:35:47.199
from that a little bit. I don't want to move

00:35:47.199 --> 00:35:49.400
too much into it because this talks about membership

00:35:49.400 --> 00:35:51.300
models specifically and you can listen back to

00:35:51.300 --> 00:35:53.760
Marika's last talk if you want to dive into that

00:35:53.760 --> 00:35:55.920
deeper, but I just wanted to address that question

00:35:55.920 --> 00:35:59.519
that came in early on. Yeah, I think there are

00:35:59.519 --> 00:36:03.719
three real moments that we can hone in on across

00:36:03.719 --> 00:36:07.300
those more than 30 years. And I'm going to apologize

00:36:07.300 --> 00:36:09.219
in advance that I'm not going to give you the

00:36:09.219 --> 00:36:11.920
exact dates because if I got it wrong, I would...

00:36:11.880 --> 00:36:15.760
Feel very bad, but I can give you approximations

00:36:15.760 --> 00:36:18.500
right now And it is something that I have in

00:36:18.500 --> 00:36:21.000
many research notes that I should just make available

00:36:21.000 --> 00:36:26.400
But first there was a if we go back to the 1990s

00:36:26.400 --> 00:36:30.119
with the the advent of you know, most people

00:36:30.119 --> 00:36:33.980
now having a Personal computer in their homes

00:36:33.980 --> 00:36:38.019
and the expansion of the World Wide Web We see

00:36:38.019 --> 00:36:42.519
the first general shift in advertising At this

00:36:42.519 --> 00:36:47.320
point, most news organizations are exclusively

00:36:47.320 --> 00:36:54.719
print, radio, and broadcast. And this shift affected

00:36:54.719 --> 00:36:58.539
primarily the print organizations, where we start

00:36:58.539 --> 00:37:05.539
to see money shift from print ads, classifieds,

00:37:05.599 --> 00:37:09.630
paying to submit obituaries. I know these sound

00:37:09.630 --> 00:37:14.250
like really small or like some can you believe

00:37:14.250 --> 00:37:18.650
the classifieds and obituaries and also in the

00:37:18.650 --> 00:37:22.349
United States especially posting your marriage

00:37:22.349 --> 00:37:24.570
license or your name change you would have to

00:37:24.570 --> 00:37:27.389
do in print. And this was a substantial line

00:37:27.389 --> 00:37:30.070
of business. But then there's also advertising

00:37:30.070 --> 00:37:34.340
from corporate interests and that At this time

00:37:34.340 --> 00:37:38.039
was primarily print ads, like just ads as well.

00:37:38.460 --> 00:37:41.159
And sponsorships is something that you see develop

00:37:41.159 --> 00:37:47.340
especially into the early aughts as news organizations

00:37:47.340 --> 00:37:50.320
make more offerings to feel more customized and

00:37:50.320 --> 00:37:53.380
tailored to their advertisers. So the first shift

00:37:53.380 --> 00:37:58.679
that we see is as the World Wide Web comes on

00:37:58.679 --> 00:38:02.219
and news organizations are slow to their digital

00:38:02.219 --> 00:38:09.219
transformation. Then into the odds, this is around

00:38:09.219 --> 00:38:14.360
between 2009 and 2013, there's more cookie tracking.

00:38:15.659 --> 00:38:20.079
And in this window, Google buys the major cookie

00:38:20.079 --> 00:38:23.619
tracker, which is tracking how people are visiting

00:38:23.619 --> 00:38:26.420
different websites. And it provides a lot of...

00:38:26.380 --> 00:38:29.960
analytics to advertisers and this massively changes

00:38:29.960 --> 00:38:34.519
again how digital advertising operates on the

00:38:34.519 --> 00:38:39.780
scale of digital publications. So now it is more

00:38:39.780 --> 00:38:43.039
difficult to, you have to have click -through

00:38:43.039 --> 00:38:45.260
rates and you have to have a certain number of

00:38:45.260 --> 00:38:48.480
impressions to reach the ad spends that you're

00:38:48.480 --> 00:38:54.019
promised. Then we jump through another let's

00:38:54.019 --> 00:38:57.400
say seven to 10 years into the 2020s. Facebook

00:38:57.400 --> 00:39:01.340
is really at its boom cycle. I would say its

00:39:01.340 --> 00:39:05.480
boom cycle was actually closer to 2015. We have

00:39:05.480 --> 00:39:09.460
a lot of digital platforms have built their businesses

00:39:09.460 --> 00:39:13.760
off of capturing the online ad market. And you

00:39:13.760 --> 00:39:17.380
have lots of Facebook ads and Google has a very

00:39:17.380 --> 00:39:21.760
successful ad business. And that is spend that

00:39:21.960 --> 00:39:24.480
You know, the advertisers have a finite amount

00:39:24.480 --> 00:39:27.440
of money that they are willing to spend. And

00:39:27.440 --> 00:39:30.179
so that spend is going into platforms again instead

00:39:30.179 --> 00:39:34.840
of the websites and publications that news outlets

00:39:34.840 --> 00:39:37.679
would then have. So we have these three tiers

00:39:37.679 --> 00:39:43.940
of technological innovation that directly affect

00:39:43.940 --> 00:39:47.679
advertiser behavior and that also creates massive

00:39:47.679 --> 00:39:50.800
shifts for the news and information sector on

00:39:50.800 --> 00:39:53.309
how they can deliver. Thank you for that overview.

00:39:53.969 --> 00:39:57.090
You've just gone through the downfall of the

00:39:57.090 --> 00:40:02.510
advertising space. I know we're here to talk

00:40:02.510 --> 00:40:05.610
about the membership model as basically a good

00:40:05.610 --> 00:40:07.489
thing that Bellingcat has launched, but what

00:40:07.489 --> 00:40:12.130
are the risks to relying on mentorship as a financial

00:40:12.130 --> 00:40:15.989
model? I'd love to understand a little bit more

00:40:15.989 --> 00:40:20.210
about where the risks lie here. Yeah, there's

00:40:20.210 --> 00:40:23.480
risk in everything. inherent risk in, you know,

00:40:23.639 --> 00:40:28.119
waking up and deciding to engage. So first, the

00:40:28.119 --> 00:40:31.599
risk that I am very mindful of is I don't want

00:40:31.599 --> 00:40:34.420
people to hear more from me than they would hear

00:40:34.420 --> 00:40:37.139
from the Bellingcat editorial and research teams.

00:40:38.460 --> 00:40:41.380
So Bellingcat naturally only publishes when there's

00:40:41.380 --> 00:40:44.380
something that is, when an investigation has

00:40:44.380 --> 00:40:47.940
closed and it is worth publication, it has a

00:40:47.940 --> 00:40:50.940
standard of impact and there is a unique finding.

00:40:51.230 --> 00:40:55.889
That means that we are not operating on a cadence

00:40:55.889 --> 00:40:59.110
of publication that other newsrooms would do.

00:40:59.750 --> 00:41:01.949
Another newsroom, if they need to fill their

00:41:01.949 --> 00:41:04.989
quota, they might cover the pumpkin patch at

00:41:04.989 --> 00:41:10.030
their local community event. They can just sort

00:41:10.030 --> 00:41:12.070
of fill content space and that's something we

00:41:12.070 --> 00:41:15.289
would never do. So one risk is hearing too much

00:41:15.289 --> 00:41:24.420
from me. Another risk really is As a membership

00:41:24.420 --> 00:41:28.360
program is built on ensuring that we are speaking

00:41:28.360 --> 00:41:31.280
with an audience and it's increasingly more difficult

00:41:31.280 --> 00:41:33.980
for audiences to find publications these days.

00:41:35.460 --> 00:41:39.460
We have what has been affectionately coined the

00:41:39.460 --> 00:41:43.000
Google zero when people are expecting to receive

00:41:43.000 --> 00:41:49.300
no more SEO from Google. We also have no more

00:41:49.300 --> 00:41:52.679
search results driving to their pages because

00:41:52.679 --> 00:41:58.420
of Google's changes and how they present search

00:41:58.420 --> 00:42:00.800
results through paid search, but also because

00:42:00.800 --> 00:42:05.139
of the artificial intelligence summaries. We're

00:42:05.139 --> 00:42:09.699
also seeing that we can receive traffic from

00:42:09.699 --> 00:42:12.719
bots, from AI bots, but that doesn't actually

00:42:12.719 --> 00:42:15.139
mean that somebody is clicking through or learning

00:42:15.139 --> 00:42:17.960
about the organization. developing a relationship.

00:42:19.019 --> 00:42:23.800
So really, the other risk is always audience

00:42:23.800 --> 00:42:27.880
discovery. And Charlie, I am able to go to sleep

00:42:27.880 --> 00:42:30.320
at night knowing that you work on that. And I'm

00:42:30.320 --> 00:42:33.880
constantly impressed by your ability to reach

00:42:33.880 --> 00:42:37.619
new audiences and really engage in a purposeful

00:42:37.619 --> 00:42:40.059
and thoughtful manner. But just acknowledging

00:42:40.059 --> 00:42:42.920
that that's the trend that we see in the industry.

00:42:42.920 --> 00:42:45.179
And that is one of the existential risks of a

00:42:45.179 --> 00:42:48.119
membership program. Oh, don't make me blush.

00:42:49.219 --> 00:42:55.099
Yes, the chat bot's AI search is becoming kind

00:42:55.099 --> 00:42:57.280
of something that newsrooms, I think we spoke

00:42:57.280 --> 00:42:58.820
about this on a previous talk, something that

00:42:58.820 --> 00:43:02.019
newsrooms are currently trying to prepare for

00:43:02.019 --> 00:43:04.599
and optimize for as well with their headlines

00:43:04.599 --> 00:43:06.480
and the way that they write stories, which is

00:43:06.480 --> 00:43:10.539
interesting, the shift in the way that our stories

00:43:10.539 --> 00:43:14.820
are being recommended to audiences. Please keep

00:43:14.820 --> 00:43:16.940
your questions coming in. We've got about 15

00:43:16.940 --> 00:43:19.460
minutes left. So if you haven't asked a question

00:43:19.460 --> 00:43:25.219
yet, pop it in the chat. Yeah, go ahead. Yeah,

00:43:25.219 --> 00:43:28.380
thanks. I just wanted to add on that question

00:43:28.380 --> 00:43:33.440
of the risk of membership. I think it's not in

00:43:33.440 --> 00:43:35.659
terms of membership specifically, but on relying

00:43:35.659 --> 00:43:39.280
on one source of funding. It's always a risk,

00:43:39.519 --> 00:43:42.280
right? I mean, if you look at what happened to

00:43:42.280 --> 00:43:45.099
USAID, some organizations had quite a portion

00:43:45.099 --> 00:43:48.380
of their income from this and suddenly it stops,

00:43:48.519 --> 00:43:53.000
which nobody thought would happen. And then you

00:43:53.000 --> 00:43:56.880
have quite some difficulty. So in any case, people

00:43:56.880 --> 00:43:59.860
thinking about building their own organization

00:43:59.860 --> 00:44:02.320
or outlet, they should always keep in mind of

00:44:02.320 --> 00:44:04.780
having a diverse source of income. Of course,

00:44:04.980 --> 00:44:08.389
you cannot build all of this in one month. So

00:44:08.389 --> 00:44:10.750
it has to be built up continuously, but keep

00:44:10.750 --> 00:44:13.469
this in mind when looking at your portfolio that

00:44:13.469 --> 00:44:16.989
if there is a major donor coming your way, great,

00:44:17.090 --> 00:44:20.110
but you shouldn't rely on one person. And of

00:44:20.110 --> 00:44:22.250
course you also shouldn't rely on only membership

00:44:22.250 --> 00:44:26.170
model or a corporation who supports you or one

00:44:26.170 --> 00:44:29.110
institutional funder. So keep in mind that you

00:44:29.110 --> 00:44:33.190
constantly try to diversify and think about different

00:44:33.190 --> 00:44:35.860
stakeholders to your work. who might support

00:44:35.860 --> 00:44:38.579
you rather than only focusing on one. So yeah,

00:44:38.860 --> 00:44:42.000
that's a general advice to always keep in mind.

00:44:42.639 --> 00:44:44.239
Really important advice. And last time you were

00:44:44.239 --> 00:44:46.579
here, we talked about the collapse of USAID as

00:44:46.579 --> 00:44:49.239
well and how devastating of an impact that had

00:44:49.239 --> 00:44:53.539
across your event and worldwide with funding

00:44:53.539 --> 00:44:56.300
because a lot of organizations depended on it.

00:44:56.579 --> 00:44:59.579
Thankfully, not Bellingcat though, we never took

00:44:59.579 --> 00:45:05.429
USAID. In regards to the membership model, what

00:45:05.429 --> 00:45:08.170
metrics tell you a membership program is healthy?

00:45:08.349 --> 00:45:10.690
What metrics are you looking for for success?

00:45:11.630 --> 00:45:15.630
That is such a great question. So there are a

00:45:15.630 --> 00:45:18.130
few different metrics that we measure in terms

00:45:18.130 --> 00:45:21.449
of, I mean, let's first define what success means.

00:45:24.079 --> 00:45:26.519
One very straightforward answer, which is, you

00:45:26.519 --> 00:45:28.940
know, how is this increasing the sustainability

00:45:28.940 --> 00:45:32.260
of Bellingcat? But the answer that is really

00:45:32.260 --> 00:45:36.559
beholden to a membership program is, are we providing

00:45:36.559 --> 00:45:39.619
real value to people that are willing to support

00:45:39.619 --> 00:45:43.960
us? So one of the most important metrics is churn

00:45:43.960 --> 00:45:48.880
rate. So churn rate is... When somebody has given

00:45:48.880 --> 00:45:51.840
and then they decide to no longer give that could

00:45:51.840 --> 00:45:55.239
be canceling a recurring gift or just doing one

00:45:55.239 --> 00:45:59.260
One single donation that that lapses beyond a

00:45:59.260 --> 00:46:03.519
year having a lower turn rate means that people

00:46:03.519 --> 00:46:07.639
still Connect to the mission of Bellingcat. We're

00:46:07.639 --> 00:46:11.699
still asking them in an appropriate way And when

00:46:11.699 --> 00:46:14.260
they become a member, they find that membership

00:46:14.260 --> 00:46:19.099
to be worthwhile. So that is If you are launching

00:46:19.099 --> 00:46:22.079
a membership program and there are lots of key

00:46:22.079 --> 00:46:24.260
performance indicators that you'll naturally

00:46:24.260 --> 00:46:27.679
measure in terms of the funds that you're actually

00:46:27.679 --> 00:46:30.860
raising and your average gift size and the number

00:46:30.860 --> 00:46:35.099
of people that you're receiving funds from, but

00:46:35.099 --> 00:46:37.199
the one that really says whether or not your

00:46:37.199 --> 00:46:41.809
program is meaningful is turn rate. I can see

00:46:41.809 --> 00:46:44.610
a few people typing as well. So as I said, we've

00:46:44.610 --> 00:46:47.449
only got 10 minutes left. So do pop your questions

00:46:47.449 --> 00:46:52.570
in. If you could change one thing about how journalism

00:46:52.570 --> 00:46:56.010
slash nonprofits are funded today, what would

00:46:56.010 --> 00:46:59.250
it be? If journalism is a public good, for example,

00:46:59.489 --> 00:47:03.309
should its survival depend on voluntary contributions?

00:47:04.329 --> 00:47:06.989
What would you change about the funding system

00:47:06.989 --> 00:47:11.519
as it stands today? It's an interesting question

00:47:11.519 --> 00:47:14.760
to consider where I live especially because I'm

00:47:14.760 --> 00:47:20.500
in the United States and I guess we're very well

00:47:20.500 --> 00:47:26.019
known for our full embrace of capitalism. So

00:47:26.019 --> 00:47:31.800
the question is also how do public goods sustain

00:47:31.800 --> 00:47:36.820
themselves in a capital system? Journalism in

00:47:36.820 --> 00:47:42.559
particular has such a meaningful metric for informing

00:47:42.559 --> 00:47:47.300
people and helping them improve their lives through

00:47:47.300 --> 00:47:50.480
what they learn and can take action on and can

00:47:50.480 --> 00:47:55.719
hold their own representatives accountable, which

00:47:55.719 --> 00:47:58.500
makes it tricky to consider, for instance, the

00:47:58.500 --> 00:48:03.579
BBC model, especially in the United States. But

00:48:03.579 --> 00:48:07.340
just asking from a global context, there are

00:48:07.340 --> 00:48:09.920
so many things that are really worthwhile as

00:48:09.920 --> 00:48:15.039
public good. And what would be lovely to see

00:48:15.039 --> 00:48:20.159
from a journalism perspective is having secured

00:48:20.159 --> 00:48:23.920
sources that can distribute a percentage to different

00:48:23.920 --> 00:48:28.739
organizations with metrics included on tracking

00:48:28.739 --> 00:48:31.889
that spending. that was from a governing body

00:48:31.889 --> 00:48:35.469
that was not tied to political institutions.

00:48:36.230 --> 00:48:40.869
How that could be organized is really, I guess,

00:48:40.929 --> 00:48:44.250
a pipe dream. There are initiatives in the United

00:48:44.250 --> 00:48:49.989
States to try to get local cities and states

00:48:49.989 --> 00:48:54.110
to contribute X amount of their funding to advertising

00:48:54.110 --> 00:48:58.099
programs for local news, for instance. And I

00:48:58.099 --> 00:49:00.199
know there are some efforts in the United Kingdom

00:49:00.199 --> 00:49:04.739
for the public interest media fund. But yeah,

00:49:04.900 --> 00:49:08.739
there needs to be some, I would imagine, some

00:49:08.739 --> 00:49:12.000
third party that can be the arbiter on behalf

00:49:12.000 --> 00:49:14.860
of public goods such as journalism. I think,

00:49:15.199 --> 00:49:18.340
yeah, in an ideal world, honestly, for me, journalism

00:49:18.340 --> 00:49:21.719
is community funded completely. But by community,

00:49:21.840 --> 00:49:25.420
I would enclose also anyone like a corporation

00:49:25.420 --> 00:49:28.019
or an institutional funder. So like I said, a

00:49:28.019 --> 00:49:29.940
diverse group of people who believe in public

00:49:29.940 --> 00:49:34.860
interest reporting, but who also take us accountable

00:49:34.860 --> 00:49:38.059
of actually delivering accountability and public

00:49:38.059 --> 00:49:40.079
interest reporting. So I think it should be a

00:49:40.079 --> 00:49:43.940
dialogue based relationship that you build and

00:49:43.940 --> 00:49:45.940
that you really, yeah, that you really measured

00:49:45.940 --> 00:49:49.190
on if you deliver. That takes me really nicely

00:49:49.190 --> 00:49:51.730
into one of the audience questions that's just

00:49:51.730 --> 00:49:53.809
come through, which says for large institutional

00:49:53.809 --> 00:49:56.789
funders that are looking to fund democracy resilient

00:49:56.789 --> 00:49:59.849
civil society organizations, how do you go about

00:49:59.849 --> 00:50:02.449
approaching those types of large donors? How

00:50:02.449 --> 00:50:05.650
do you get your foot in there? Exactly. I wanted

00:50:05.650 --> 00:50:07.829
to raise that question as well. I saw it in the

00:50:07.829 --> 00:50:11.429
chat. Thank you for that question. It's difficult

00:50:11.429 --> 00:50:13.570
to give a general answer because it's depending

00:50:13.570 --> 00:50:17.940
on the funder, but I think in general, media

00:50:17.940 --> 00:50:20.599
and journalism needs to have an answer on their

00:50:20.599 --> 00:50:24.420
role of an information ecosystem. So they need

00:50:24.420 --> 00:50:28.460
to answer what is their actual theory of change

00:50:28.460 --> 00:50:31.219
in terms of democracy or playing an important

00:50:31.219 --> 00:50:34.159
part in democracy because we've seen such a decline

00:50:34.159 --> 00:50:36.639
over the last years in trust in media in general.

00:50:36.739 --> 00:50:38.900
So you cannot rely on your traditional model,

00:50:38.900 --> 00:50:43.219
I think, anymore. So I think what funders are

00:50:43.219 --> 00:50:45.670
asking is like, okay, what is your current and

00:50:45.670 --> 00:50:48.190
future role in an information ecosystem that

00:50:48.190 --> 00:50:52.610
has been in jeopardy and that has asked to continuously

00:50:52.610 --> 00:50:54.750
play an important role in democracy resilience.

00:50:55.030 --> 00:50:59.090
So I think it's a very broad question that you

00:50:59.090 --> 00:51:02.030
need to tie to your actual work that you do.

00:51:02.210 --> 00:51:06.690
But I think having a good answer to your systemic

00:51:06.690 --> 00:51:11.539
role being part of the system is the key. We

00:51:11.539 --> 00:51:13.619
have quite a few questions coming through now.

00:51:13.619 --> 00:51:15.699
We've only got a small amount of time, so I'm

00:51:15.699 --> 00:51:18.960
going to run through them. And if we can give

00:51:18.960 --> 00:51:21.400
short succinct answers, that would be really

00:51:21.400 --> 00:51:25.000
useful. So, you mentioned that you are risk adverse,

00:51:25.059 --> 00:51:27.139
not posting content for the amount of posts or

00:51:27.139 --> 00:51:30.119
to fill content. How does Bellingcat keep audiences

00:51:30.119 --> 00:51:33.059
interested? Good articles take time, research

00:51:33.059 --> 00:51:35.179
and time to do it. Or in other words, how does

00:51:35.179 --> 00:51:37.300
Bellingcat keep working on the edge of publishing

00:51:37.300 --> 00:51:42.429
good content and satisfying the customer? I think

00:51:42.429 --> 00:51:45.130
that's a question for you to answer. Yeah, I

00:51:45.130 --> 00:51:51.789
was about to say that. Good editorial stuff and

00:51:51.789 --> 00:51:58.110
research is my answer. Yeah, in terms of making,

00:51:58.429 --> 00:52:02.110
I think what's unique about Bellingcat is that

00:52:02.110 --> 00:52:05.789
researchers generally work on things that interest

00:52:05.789 --> 00:52:08.429
them and that they are passionate about and that

00:52:08.429 --> 00:52:11.739
they care about deeply. researchers aren't just

00:52:11.739 --> 00:52:14.880
kind of thrown onto a beat that they're not experienced

00:52:14.880 --> 00:52:17.719
in or not passionate about. And I think that's

00:52:17.719 --> 00:52:20.139
something that really shows through in the work.

00:52:21.480 --> 00:52:24.980
And we are quite unique in the fact that we do,

00:52:25.079 --> 00:52:29.940
because we are marketed as a long form investigative

00:52:29.940 --> 00:52:33.699
collective, we have the ability and we have the

00:52:33.699 --> 00:52:36.599
expectation that we can take time with our investigations

00:52:36.599 --> 00:52:39.599
and that we aren't publishing something every

00:52:39.599 --> 00:52:43.800
single day. That luxury isn't given to you in

00:52:43.800 --> 00:52:48.000
mainstream news organizations. For example, at

00:52:48.000 --> 00:52:50.440
the BBC, they have to publish a certain amount

00:52:50.440 --> 00:52:54.320
of stories a day and you're not given the same

00:52:54.320 --> 00:52:56.860
amount of time and flexibility as you do at Bellingcat.

00:52:56.980 --> 00:53:00.699
So I think the luxury that we have there in terms

00:53:00.699 --> 00:53:02.840
of the way that the organization was initially

00:53:02.840 --> 00:53:06.489
set up provides us with the ability to do those

00:53:06.489 --> 00:53:08.730
in -depth dives. And that's what Bellingcat is

00:53:08.730 --> 00:53:10.670
known for. And that's what people come to us

00:53:10.670 --> 00:53:12.969
for. And I think that's kind of part of our selling

00:53:12.969 --> 00:53:16.230
points. A little follow -up to that is, is it

00:53:16.230 --> 00:53:19.250
an idea for Bellingcat to sponsor small and or

00:53:19.250 --> 00:53:21.550
local reporters not affiliated with Bellingcat

00:53:21.550 --> 00:53:24.369
to gain more localized content? This of course

00:53:24.369 --> 00:53:26.190
risks that no good research has been done or

00:53:26.190 --> 00:53:28.570
not be able to check slash authenticated. Think

00:53:28.570 --> 00:53:30.869
of reporters in North Korea or Russia. I don't

00:53:30.869 --> 00:53:32.630
know if you guys want to answer that specifically.

00:53:32.730 --> 00:53:35.769
It's more of an editorial question, but I can

00:53:35.769 --> 00:53:40.130
give a quick brief and then if you want to take

00:53:40.130 --> 00:53:44.670
it from there, Sarah. In terms of paying for

00:53:44.670 --> 00:53:47.869
content, there's quite a few ethical risks involved

00:53:47.869 --> 00:53:54.010
with that in terms of getting sold stories. If

00:53:54.010 --> 00:53:58.369
you do pitch to Bellingcat, you can let us know

00:53:58.369 --> 00:54:00.650
the story that you're looking for and we can

00:54:00.650 --> 00:54:03.530
work with you on that in terms of developing

00:54:03.530 --> 00:54:07.590
it. We don't approach individuals for content.

00:54:07.909 --> 00:54:10.710
Individuals approach us usually, so we don't

00:54:10.710 --> 00:54:15.789
have training programs for specific researchers.

00:54:16.190 --> 00:54:18.710
Some of the big organizations do like DW Academy,

00:54:18.730 --> 00:54:22.190
for example. and that sponsor kind of newsrooms

00:54:22.190 --> 00:54:25.090
in lots of different jurisdictions. Bellingcat

00:54:25.090 --> 00:54:26.969
hasn't got the resources for that. We are still

00:54:26.969 --> 00:54:30.309
a small not -for -profits. However, there are

00:54:30.309 --> 00:54:32.349
other organizations that have done that in the

00:54:32.349 --> 00:54:35.969
past, but there are a lot of ethical considerations

00:54:35.969 --> 00:54:38.889
to take into account. For example, if you listen

00:54:38.889 --> 00:54:41.369
to our last stage talk with Costanza, she explained

00:54:41.369 --> 00:54:44.230
some of the issues and why her organization never

00:54:44.230 --> 00:54:47.530
pays for content. So there's some considerations

00:54:47.530 --> 00:54:48.989
there, but Sarah, I'll pass it over to you on

00:54:48.989 --> 00:54:52.059
that. Yeah, I just want to quickly add that another

00:54:52.059 --> 00:54:56.639
way that Bell and Cat works to participate in

00:54:56.639 --> 00:55:01.300
localized content is through partnerships. Last

00:55:01.300 --> 00:55:03.719
year, there were more than 30 partnerships that

00:55:03.719 --> 00:55:06.019
Bell and Cat interacted with with other news

00:55:06.019 --> 00:55:09.679
organizations, one that sticks out very clearly

00:55:09.679 --> 00:55:13.039
to me. is with an organization in the United

00:55:13.039 --> 00:55:16.539
States called CalMatters for the state of California.

00:55:16.960 --> 00:55:19.820
They are a regional policy -based organization

00:55:19.820 --> 00:55:23.820
or a policy coverage organization. This was a

00:55:23.820 --> 00:55:27.199
partnership where a reporter from CalMatters

00:55:27.199 --> 00:55:30.780
was in Bakersfield when he experienced an ICE

00:55:30.780 --> 00:55:35.920
raid from the U .S. Border Patrol. And he began

00:55:35.920 --> 00:55:38.059
working with an additional partner, which is

00:55:38.059 --> 00:55:41.340
Evident Media, on telling this story. But they

00:55:41.340 --> 00:55:46.239
hit several blocks on how far they could take

00:55:46.239 --> 00:55:49.739
the investigation. And Evident already knew Bellingcat,

00:55:49.760 --> 00:55:51.960
and they called and they said, we need some help.

00:55:52.219 --> 00:55:56.539
So Bellingcat was able to partner with CalMatters

00:55:56.539 --> 00:55:59.199
and actually had three investigations over the

00:55:59.199 --> 00:56:02.400
course of a year. And this partnership was having

00:56:02.400 --> 00:56:05.320
multiple researchers, I believe it was five researchers

00:56:05.320 --> 00:56:08.360
and editorial staff, and then also seven volunteers

00:56:08.360 --> 00:56:11.880
from our volunteer community working with CalMatters

00:56:11.880 --> 00:56:14.920
on these three different investigations. So that's

00:56:14.920 --> 00:56:18.860
an instance where Bellingcat... you know, built

00:56:18.860 --> 00:56:21.400
with communities does not parachute in. And I

00:56:21.400 --> 00:56:23.940
think that that's a very effective means of working

00:56:23.940 --> 00:56:27.300
in a local context. I'm really conscious of the

00:56:27.300 --> 00:56:29.460
fact that we are now at time. So I just want

00:56:29.460 --> 00:56:32.880
to ask this final, final question about how we

00:56:32.880 --> 00:56:36.880
might represent if you are a member or not. So

00:56:36.880 --> 00:56:39.199
somebody's asked in the chat, if X has the blue

00:56:39.199 --> 00:56:41.360
tick, would Bellingcat offer something similar

00:56:41.360 --> 00:56:45.260
to show membership level, like an associate mark

00:56:45.260 --> 00:56:48.000
or? something like that. Is there going to be,

00:56:48.219 --> 00:56:50.380
you know, like in the Discord server, we have

00:56:50.380 --> 00:56:53.780
a little cat symbol for people that you can assign

00:56:53.780 --> 00:56:57.159
to your name if you want to. Is there going to

00:56:57.159 --> 00:56:59.400
be something like that that kind of indicates

00:56:59.400 --> 00:57:02.280
that you're a member, a Bill &amp; Cat member and

00:57:02.280 --> 00:57:06.440
not just a passive audience member? That's a

00:57:06.440 --> 00:57:09.019
really great question. We're always open to new

00:57:09.019 --> 00:57:12.519
ideas and especially being able to share that

00:57:12.519 --> 00:57:14.780
people are proud of being a Bellingcat member

00:57:14.780 --> 00:57:17.239
in the Discord server is something I think we

00:57:17.239 --> 00:57:21.280
can take back to the team and work on. And yeah,

00:57:21.519 --> 00:57:24.159
I actually, I love that because it's also, it's

00:57:24.159 --> 00:57:27.860
like a bit of advocacy for Bellingcat and Pride

00:57:27.860 --> 00:57:30.800
and supporting the organization. Always keep

00:57:30.800 --> 00:57:32.940
those good ideas coming. You can email us at

00:57:32.940 --> 00:57:36.360
donations at bellincat .com. And thank you for

00:57:36.360 --> 00:57:38.920
sharing that one. That was great. Love it. Thanks.

00:57:39.960 --> 00:57:44.840
As has been mentioned in this talk, you can now

00:57:44.840 --> 00:57:48.219
get involved with the membership program at Bellincat.

00:57:48.659 --> 00:57:50.860
These do follow the links in the chat. I'll also

00:57:50.860 --> 00:57:53.699
make sure that they are within the description

00:57:53.699 --> 00:57:56.159
of this podcast as well if you're listening back.

00:57:56.400 --> 00:57:59.639
There is a list of member benefits on there and

00:57:59.639 --> 00:58:02.320
ways that you can get involved. And there'll

00:58:02.320 --> 00:58:04.880
be a lot more information coming your way from

00:58:04.880 --> 00:58:08.460
Bellingcat in the next few months on what you

00:58:08.460 --> 00:58:12.739
can do to build support for Bellingcat going

00:58:12.739 --> 00:58:16.739
forwards. But thank you so much, Sarah and Marika

00:58:16.739 --> 00:58:19.340
for coming in today and walking us through what

00:58:19.340 --> 00:58:21.980
membership models look like, why Bellingcat has

00:58:21.980 --> 00:58:26.489
adopted it. the difference between these models

00:58:26.489 --> 00:58:29.889
in not -for -profits and newsrooms. And we'll

00:58:29.889 --> 00:58:32.849
be back in two weeks' time with a stage talk

00:58:32.849 --> 00:58:35.750
on that leap to be the investigation that was

00:58:35.750 --> 00:58:39.650
just mentioned. So we'll be following up on that

00:58:39.650 --> 00:58:42.769
piece in two weeks' time. For now, thank you,

00:58:42.809 --> 00:58:46.190
everybody, and thank you for joining. Thank you

00:58:46.190 --> 00:58:48.969
for listening to the stage talk. If you'd like

00:58:48.969 --> 00:58:51.949
to catch a stage tour live where you can ask

00:58:51.949 --> 00:58:54.869
the guest questions, join the Bellingcat Discord

00:58:54.869 --> 00:59:01.510
server by visiting www .discord .gg slash Bellingcat.

00:59:01.989 --> 00:59:05.110
The music you've heard is titled Dawn by Newer

00:59:05.110 --> 00:59:07.550
Self and is courtesy of Artlist.
