WEBVTT 00:00:07.170 --> 00:00:09.929 Welcome to the Interior Design Podcast. I'm Hayley 00:00:09.929 --> 00:00:12.330 Roy, a commercial interior designer with a passion 00:00:12.330 --> 00:00:15.150 for creating beautiful functional spaces. Over 00:00:15.150 --> 00:00:17.449 the years, I've worked on a variety of projects 00:00:17.449 --> 00:00:20.030 and I've accumulated a wealth of knowledge which 00:00:20.030 --> 00:00:22.670 I'm excited to share with you. I started this 00:00:22.670 --> 00:00:25.109 podcast because I believe in the power of interior 00:00:25.109 --> 00:00:28.449 design, so much of what we need to know as designers. 00:00:29.000 --> 00:00:31.500 you won't learn in a classroom. Whether you're 00:00:31.500 --> 00:00:34.479 an aspiring designer, tackling your home project, 00:00:34.820 --> 00:00:38.679 or a seasoned pro, this podcast is for you. Season 00:00:38.679 --> 00:00:40.820 two is here, and I couldn't be more thrilled 00:00:40.820 --> 00:00:43.479 to kick things off with some fresh energy and 00:00:43.479 --> 00:00:46.240 exciting changes. This season, I'm joined by 00:00:46.240 --> 00:00:49.539 not one, but two incredible co -hosts, Hannah 00:00:49.539 --> 00:00:52.799 Denny and Scarlett Mallett. Together, we're diving 00:00:52.799 --> 00:00:55.439 deeper into the world of design to bring you 00:00:55.439 --> 00:00:58.700 more perspectives, lively debates, and all the 00:00:58.700 --> 00:01:01.659 tips and tricks you need to thrive. We're here 00:01:01.659 --> 00:01:03.840 to offer practical advice, discuss the latest 00:01:03.840 --> 00:01:07.379 trends, and give you unfiltered, real -world 00:01:07.379 --> 00:01:11.000 insights. Expect honest conversations, a bit 00:01:11.000 --> 00:01:14.540 of humour, and maybe even the occasional strong 00:01:14.540 --> 00:01:18.040 opinion and language. Remember, if it's not fun, 00:01:18.239 --> 00:01:20.780 we're not doing it. And if you're a sound editor 00:01:20.780 --> 00:01:23.180 looking for a fun collaboration, let us know. 00:01:23.760 --> 00:01:26.060 We'd love to have you on board. Thanks for tuning 00:01:26.060 --> 00:01:28.799 in to season two of the Interior Design Podcast. 00:01:29.299 --> 00:01:35.700 We are live at the HRC show and we have got our 00:01:35.700 --> 00:01:39.019 beautiful stage that we've designed. Our stand 00:01:39.019 --> 00:01:42.060 is over there. Yes, I'm Hayley Roy. I'm Scarlett 00:01:42.060 --> 00:01:45.359 Maller. And I'm Hannah Denny. And we work at 00:01:45.359 --> 00:01:48.040 Harp Design. I'm a commercial interior designer 00:01:48.040 --> 00:01:51.920 and project manager. I am also a commercial interior 00:01:51.920 --> 00:01:54.680 designer and a project manager. And I am executive 00:01:54.680 --> 00:01:59.959 assistant designer and project manager. We've 00:01:59.959 --> 00:02:02.959 all been designing restaurants for years, haven't 00:02:02.959 --> 00:02:04.599 we? I've been designing restaurants for 20 years. 00:02:04.900 --> 00:02:07.180 And you guys have all got experience as well. 00:02:07.239 --> 00:02:08.680 And we were just talking about it when we were 00:02:08.680 --> 00:02:11.520 saying that one of the things that we bring is 00:02:11.520 --> 00:02:14.219 that we all have experience in hospitality as 00:02:14.219 --> 00:02:17.680 well. And that's such a really... important thing 00:02:17.680 --> 00:02:19.659 as a designer. It's a key element. I've worked 00:02:19.659 --> 00:02:21.599 with loads of interior designers who've not had 00:02:21.599 --> 00:02:24.060 that experience and they just don't get it. So 00:02:24.060 --> 00:02:25.360 it's one of the things that we bring as a team, 00:02:25.379 --> 00:02:27.479 isn't it? What kind of hospitality experience 00:02:27.479 --> 00:02:30.099 have you had, Hayley? Well, all of my family 00:02:30.099 --> 00:02:32.300 have worked in hospitality at one point or another. 00:02:32.400 --> 00:02:35.020 My mum's a chef, my sister's a chef, my grandparents 00:02:35.020 --> 00:02:38.199 and my auntie have run pubs. So I've kind of 00:02:38.199 --> 00:02:39.800 been brought up in the industry, really, and 00:02:39.800 --> 00:02:43.020 always being a waitress somewhere. And then I 00:02:43.020 --> 00:02:46.250 worked on super yachts. Okay, so how about you, 00:02:46.289 --> 00:02:51.389 Star? I have worked in a number of bars and restaurants 00:02:51.389 --> 00:02:56.030 that were quite like a small business. Like there 00:02:56.030 --> 00:02:57.909 was only, for instance, one of them in a little 00:02:57.909 --> 00:03:01.469 village. And I feel like working in that restaurant 00:03:01.469 --> 00:03:06.689 gave me so much knowledge because it was literally 00:03:06.689 --> 00:03:11.280 only had about... 10 tables you have got to be 00:03:11.280 --> 00:03:14.000 like on it all the time and really fast of what 00:03:14.000 --> 00:03:17.419 you do so working in that industry and especially 00:03:17.419 --> 00:03:21.639 in a really small business I feel like gave me 00:03:21.639 --> 00:03:25.580 so much experience what about you Hannah so I 00:03:25.580 --> 00:03:28.560 used to be a wedding and events planner um so 00:03:28.560 --> 00:03:32.039 we worked in lots of different venues and marquees 00:03:32.039 --> 00:03:35.860 and hotels and everything so um I feel like I 00:03:35.860 --> 00:03:39.240 have got the knowledge when it comes to actually 00:03:39.240 --> 00:03:41.379 the running of things and what works and what 00:03:41.379 --> 00:03:44.639 doesn't so yeah yeah and then yeah then furniture 00:03:44.639 --> 00:03:47.080 manufacturing and then and then here we are today 00:03:47.080 --> 00:03:49.699 so and i've got a business degree and i've always 00:03:49.699 --> 00:03:52.259 run a business and i love the whole return on 00:03:52.259 --> 00:03:55.460 investment aspect of the design so you know don't 00:03:55.460 --> 00:03:57.740 specify putting really expensive stuff because 00:03:57.740 --> 00:03:59.379 you're never going to pay for it you know and 00:03:59.379 --> 00:04:01.280 and the whole idea of running a restaurant is 00:04:01.280 --> 00:04:03.439 to run a business to make money so exactly yeah 00:04:03.439 --> 00:04:08.060 and i love it so you can Fun fact. This is our 00:04:08.060 --> 00:04:09.900 fun fact of the day. The National Restaurant 00:04:09.900 --> 00:04:13.379 Association estimates a 20 % success rate for 00:04:13.379 --> 00:04:16.480 all restaurants. About 60 % of restaurants fail 00:04:16.480 --> 00:04:19.439 in their first year of operation and 80 % fail 00:04:19.439 --> 00:04:22.879 within five years. That's a huge amount. I feel 00:04:22.879 --> 00:04:26.300 like working as an interior designer and working 00:04:26.300 --> 00:04:28.819 in this industry, I feel like that isn't too 00:04:28.819 --> 00:04:33.120 surprising for me. I feel like, I mean, especially 00:04:33.120 --> 00:04:37.420 imagine that percent rate. When COVID came about, 00:04:37.579 --> 00:04:40.120 like... Oh, God, yeah. I mean, a lot of people 00:04:40.120 --> 00:04:42.839 went busty. Yeah. I think a lot of people think 00:04:42.839 --> 00:04:46.180 it's really easy. And it's not. It's really hard 00:04:46.180 --> 00:04:48.360 work. And you've just got to... You've just got 00:04:48.360 --> 00:04:50.319 to have it with people. And you've got to get 00:04:50.319 --> 00:04:54.040 it right. Yeah. And the staff aspect of it is 00:04:54.040 --> 00:04:55.600 really difficult. Because, you know, there's 00:04:55.600 --> 00:04:57.519 loads of staff issues with the hospitality industry 00:04:57.519 --> 00:04:59.680 at the moment. Getting and keeping the right 00:04:59.680 --> 00:05:02.240 staff. And there's so many aspects to it. But 00:05:02.240 --> 00:05:04.420 what we're trying to do today is we're trying 00:05:04.420 --> 00:05:08.649 to... change that yeah we want to help to help 00:05:08.649 --> 00:05:12.410 more restaurants succeed so what we're going 00:05:12.410 --> 00:05:14.949 to do is we're going to teach you how to design 00:05:14.949 --> 00:05:18.350 a restaurant and some of the secrets that we 00:05:18.350 --> 00:05:26.829 can share so restaurant brand and interior design 00:05:26.829 --> 00:05:29.649 um one of the things that we do as a business 00:05:29.649 --> 00:05:33.910 is we uh we do brand workshops, brand identity 00:05:33.910 --> 00:05:38.709 workshops. And what we do is we work with startup 00:05:38.709 --> 00:05:43.550 businesses and we work with businesses that... 00:05:43.550 --> 00:05:45.629 Have already got a brand. Have already got a 00:05:45.629 --> 00:05:47.230 brand and they're rebranding and they're updating 00:05:47.230 --> 00:05:49.689 and they're tweaking. So what we do is we go 00:05:49.689 --> 00:05:54.129 through a process of making sure that whatever 00:05:54.129 --> 00:05:59.430 brand that you've got speaks to the end user. 00:06:01.789 --> 00:06:06.129 It's got personality. It's fun. People like it. 00:06:06.170 --> 00:06:09.170 People are attracted to it. And then what we 00:06:09.170 --> 00:06:11.310 do when we go through the interior design process 00:06:11.310 --> 00:06:15.129 is we put all of that brand all the way through 00:06:15.129 --> 00:06:18.709 the design. So it speaks to the client at every 00:06:18.709 --> 00:06:21.310 single moment. The end user is getting all these 00:06:21.310 --> 00:06:24.529 little moments of truth where everything links 00:06:24.529 --> 00:06:26.810 back to the brand. Making sure that you get all 00:06:26.810 --> 00:06:28.610 those little moments of truth is really, really 00:06:28.610 --> 00:06:31.399 important. And I think there's a lot of people 00:06:31.399 --> 00:06:33.639 who don't get that right. And that's where some 00:06:33.639 --> 00:06:35.180 of those figures are coming from, because people 00:06:35.180 --> 00:06:37.360 just don't think about it. They just kind of 00:06:37.360 --> 00:06:38.959 go, oh, I think I'm going to just like serve 00:06:38.959 --> 00:06:41.259 food and great service. And then if people are 00:06:41.259 --> 00:06:43.339 sitting on a really uncomfortable seat all night. 00:06:43.620 --> 00:06:47.259 And it's cold. The decor is like too dull and 00:06:47.259 --> 00:06:49.579 it suppresses you. There's a light in the seats. 00:06:50.040 --> 00:06:53.839 There's so much that goes into designing and 00:06:53.839 --> 00:06:56.980 running a restaurant. I mean, for instance, we 00:06:56.980 --> 00:06:59.759 are sitting. Like Hannah was just saying, talking 00:06:59.759 --> 00:07:02.579 about the bright light, we're sitting on the 00:07:02.579 --> 00:07:04.759 stage that we have designed, which is all based 00:07:04.759 --> 00:07:07.860 around neurodiversity. But I feel like the elements 00:07:07.860 --> 00:07:12.540 of neurodiversity can be added to anywhere. I 00:07:12.540 --> 00:07:16.240 mean, the lighting we've used is a low, timid, 00:07:16.240 --> 00:07:20.959 warm light, so it doesn't kind of have that bright 00:07:20.959 --> 00:07:23.379 white light effect in your eyes that is too in 00:07:23.379 --> 00:07:25.879 your face. I mean... So it makes you feel more 00:07:25.879 --> 00:07:29.360 calmer in the interior. And I feel like you don't 00:07:29.360 --> 00:07:31.779 just apply it to places where people struggle. 00:07:31.920 --> 00:07:34.759 It can be applied to anywhere and also make it 00:07:34.759 --> 00:07:38.300 such a welcoming and warm, comforting environment. 00:07:38.639 --> 00:07:40.720 Absolutely, yeah. One of the things about brand 00:07:40.720 --> 00:07:44.459 is that kind of tying it all back. You must tie 00:07:44.459 --> 00:07:47.199 it all back to that brand. Yesterday I was saying 00:07:47.199 --> 00:07:50.160 that actually as a design practice, we don't 00:07:50.160 --> 00:07:53.759 have a personality in terms of... We don't have 00:07:53.759 --> 00:07:56.120 a style. No. A lot of interior designers have 00:07:56.120 --> 00:07:58.699 got this style. And people choose that designer 00:07:58.699 --> 00:08:01.279 because they want that style. We are not like 00:08:01.279 --> 00:08:03.620 that. If you look on our website, we've got all 00:08:03.620 --> 00:08:06.579 different projects, all different brands and 00:08:06.579 --> 00:08:09.240 different people doing different things. And 00:08:09.240 --> 00:08:11.199 what we do, and I said to this guy yesterday, 00:08:11.319 --> 00:08:14.060 I'm a massive people pleaser. I just want my 00:08:14.060 --> 00:08:16.879 client to be really happy. And I'm really bad 00:08:16.879 --> 00:08:18.920 at designing for myself because I have no idea 00:08:18.920 --> 00:08:21.860 what my style is. I like... attach myself to 00:08:21.860 --> 00:08:25.259 a brand or to a person and I like literally try 00:08:25.259 --> 00:08:27.779 and make everything tie back to that yeah I feel 00:08:27.779 --> 00:08:30.740 like we're like chameleons yeah and we you can 00:08:30.740 --> 00:08:33.139 kind of the more that we kind of hang out with 00:08:33.139 --> 00:08:35.299 someone and spend time with them and like meetings 00:08:35.299 --> 00:08:39.559 and stuff we almost like merge into like a part 00:08:39.559 --> 00:08:44.000 of it's literally we get to know them we hang 00:08:44.000 --> 00:08:47.019 out with them so much that we develop their personality 00:08:47.019 --> 00:08:50.559 and what they want But it's like Hayley was saying, 00:08:50.659 --> 00:08:55.860 though, me personally, I cannot design my own 00:08:55.860 --> 00:08:59.899 house for me. Like, I just, I can't. And I know, 00:08:59.899 --> 00:09:01.360 and I know. It's difficult, isn't it? It's so 00:09:01.360 --> 00:09:04.019 difficult because it's actually looking at and 00:09:04.019 --> 00:09:06.179 thinking about what you actually want. I know. 00:09:06.500 --> 00:09:09.500 We couldn't even afford that, didn't we? It's 00:09:09.500 --> 00:09:12.500 so crazy for us, like, because we're interior 00:09:12.500 --> 00:09:14.919 designers. Constantly doing it. You constantly 00:09:14.919 --> 00:09:17.559 do it and you cannot decide. What's the first 00:09:17.559 --> 00:09:20.120 secret then? What are we getting away? I think 00:09:20.120 --> 00:09:22.679 if you're designing a restaurant, you start off 00:09:22.679 --> 00:09:26.100 with sitting down and really analysing what you're 00:09:26.100 --> 00:09:29.539 doing. Who's your market? What are the words 00:09:29.539 --> 00:09:32.539 that describe your brand? Have you got a logo? 00:09:32.639 --> 00:09:35.600 If you have, does that logo really speak to the 00:09:35.600 --> 00:09:38.799 people or that name really speak to the people 00:09:38.799 --> 00:09:41.919 that you're going to be serving? Do you want 00:09:41.919 --> 00:09:45.259 that logo as like a really big feature throughout 00:09:45.259 --> 00:09:47.639 the interior or do you want it kind of as a... 00:09:47.960 --> 00:09:50.820 Like a footnote in a way. Yeah, absolutely. It 00:09:50.820 --> 00:09:54.120 might be the interior speaking. But you start 00:09:54.120 --> 00:09:57.139 off really analysing and you ask yourself a lot 00:09:57.139 --> 00:10:00.700 of questions. Who are we? to be or not to be 00:10:00.700 --> 00:10:02.919 that's the question so you write down a list 00:10:02.919 --> 00:10:05.159 of lots of words who you are what you want to 00:10:05.159 --> 00:10:07.480 be then you write down another list of all the 00:10:07.480 --> 00:10:10.039 words you do not want to be and you make sure 00:10:10.039 --> 00:10:12.940 that everything you do it falls into the to be 00:10:12.940 --> 00:10:16.539 category and what happens is that creates a business 00:10:16.539 --> 00:10:19.059 plan that is who are we what are we going to 00:10:19.059 --> 00:10:20.919 do you just have to write down lots of words 00:10:21.360 --> 00:10:23.740 And it will tell you what kind of uniform to 00:10:23.740 --> 00:10:26.620 have, what kind of staff training you need. It's 00:10:26.620 --> 00:10:28.240 going to do everything. Sometimes when you've 00:10:28.240 --> 00:10:30.879 been doing the brand workshops that you do that 00:10:30.879 --> 00:10:33.639 list and that to -do list sometimes gets the 00:10:33.639 --> 00:10:37.379 name of the business as well. We did one in Stratford 00:10:37.379 --> 00:10:42.179 recently where, I mean, everyone that we do, 00:10:42.259 --> 00:10:45.500 it does this, where you just have this light 00:10:45.500 --> 00:10:48.330 bulb moment. in the middle of the branding workshop, 00:10:48.409 --> 00:10:50.009 you're like, yes, that's it, that's it. If you're 00:10:50.009 --> 00:10:52.730 looking for a logo or a name in a restaurant. 00:10:53.250 --> 00:10:55.809 And I've done it myself. I started up a business 00:10:55.809 --> 00:10:59.409 with Cheryl when she did Rebel Designs. And we 00:10:59.409 --> 00:11:01.389 sat down and did the branding workshop with a 00:11:01.389 --> 00:11:04.809 glass of, well, with a bottle of wine. And it 00:11:04.809 --> 00:11:06.769 was just so good. And you always come out of 00:11:06.769 --> 00:11:08.090 that branding workshop really pumped because 00:11:08.090 --> 00:11:10.370 you've got that brand and you know who you are 00:11:10.370 --> 00:11:11.669 when you're walking out the door. It's fantastic. 00:11:12.230 --> 00:11:14.029 So it's really, really important to start there. 00:11:14.149 --> 00:11:16.549 Start there, yeah. So that's the first secret. 00:11:16.929 --> 00:11:21.169 Moments of truth. So yeah, develop those moments 00:11:21.169 --> 00:11:25.269 of truth. I got this expression from a book that 00:11:25.269 --> 00:11:26.909 was written by Starbucks called The Starbucks 00:11:26.909 --> 00:11:28.649 Experience. And if anyone's got a hospitality 00:11:28.649 --> 00:11:30.429 business, I would urge you to read this book. 00:11:30.490 --> 00:11:34.429 It's brilliant. Moments of truth are those little 00:11:34.429 --> 00:11:36.669 moments that that customer has when they walk 00:11:36.669 --> 00:11:38.789 through the door in your restaurant from how 00:11:38.789 --> 00:11:43.250 they're greeted to what the fabric feels like 00:11:43.250 --> 00:11:46.610 on the furniture. to what flooring feels like 00:11:46.610 --> 00:11:49.029 under their feet. The smell. What it smells like. 00:11:49.169 --> 00:11:53.009 The whole experience. The ambiance. The ambiance 00:11:53.009 --> 00:11:57.009 of all of that. But it's moments of truth and 00:11:57.009 --> 00:11:59.490 it's all about creating those moments of truth. 00:11:59.529 --> 00:12:01.409 You can make those moments of truth happen. If 00:12:01.409 --> 00:12:03.509 you're owning a restaurant, all you have to do 00:12:03.509 --> 00:12:06.830 is focus on that. To get every single moment 00:12:06.830 --> 00:12:10.789 that that person is in your restaurant to really... 00:12:11.259 --> 00:12:13.259 buy into what you're doing and it all has to 00:12:13.259 --> 00:12:15.460 link back again to the brand i feel like them 00:12:15.460 --> 00:12:18.120 moments of truth are really important as well 00:12:18.120 --> 00:12:21.639 for someone to remember the restaurant so them 00:12:21.639 --> 00:12:24.620 to for instance have a specific food or go into 00:12:24.620 --> 00:12:28.980 a different place and go this feels or like the 00:12:28.980 --> 00:12:31.460 atmosphere or the smell is exactly like that 00:12:31.460 --> 00:12:34.639 place is is making your restaurant be known and 00:12:34.639 --> 00:12:37.320 like making people remember it i feel like it's 00:12:37.320 --> 00:12:40.610 such a key element a lot of people will not know 00:12:40.610 --> 00:12:43.190 what it is but it won't if something's wrong 00:12:43.190 --> 00:12:46.610 it won't feel right yeah it might be the we'll 00:12:46.610 --> 00:12:48.309 walk into a restaurant and we can see it you 00:12:48.309 --> 00:12:51.649 know we know what the recipe is to build it but 00:12:51.649 --> 00:12:55.529 most people will just go it just doesn't feel 00:12:55.529 --> 00:13:00.669 right you know and and that's why it's because 00:13:00.669 --> 00:13:03.289 something isn't lining with the brand it's really 00:13:03.289 --> 00:13:06.480 it's really important about branding and getting 00:13:06.480 --> 00:13:09.659 to know someone but also when when we were going 00:13:09.659 --> 00:13:15.100 on about how to develop your brand and how to 00:13:15.100 --> 00:13:18.019 make that flow throughout your restaurant one 00:13:18.019 --> 00:13:20.919 thing that we do all of us as a team as well 00:13:20.919 --> 00:13:28.200 is we get to to know our our client and we always 00:13:28.200 --> 00:13:32.629 say that we really enjoy negative feedback Because 00:13:32.629 --> 00:13:36.309 if... You're like, be brutally honest. I love 00:13:36.309 --> 00:13:40.509 it. I love it. It's like when I meet a client 00:13:40.509 --> 00:13:44.029 and I'm showing them some ideas, if you don't 00:13:44.029 --> 00:13:47.029 like that, don't agree with me. You need to tell 00:13:47.029 --> 00:13:49.009 me, otherwise this is not going to feel like 00:13:49.009 --> 00:13:50.929 your brand. This is not going to feel like your 00:13:50.929 --> 00:13:55.889 place. And that... Yeah, honesty is such a main... 00:13:55.889 --> 00:13:57.710 It's such a big part of it. And people will be 00:13:57.710 --> 00:14:00.220 able to feel that. Do you get what I mean? people 00:14:00.220 --> 00:14:04.360 will feel that you do not have that enjoyment 00:14:04.360 --> 00:14:07.360 of the restaurant because it's not the outcome 00:14:07.360 --> 00:14:09.899 that you wanted. You need to pick holes in it. 00:14:10.059 --> 00:14:12.740 And this is the same in any business. You need 00:14:12.740 --> 00:14:14.679 to pick holes in what you're doing because if 00:14:14.679 --> 00:14:17.919 you don't, someone else will. So what's wrong 00:14:17.919 --> 00:14:21.440 with it? Why isn't it quite right? What is it 00:14:21.440 --> 00:14:25.480 about that doesn't feel right? But the key design 00:14:25.480 --> 00:14:29.759 elements are lighting, furniture, colour. flooring 00:14:29.759 --> 00:14:34.100 and compliance. So with lighting, we talked about 00:14:34.100 --> 00:14:37.059 lighting and how it makes you feel. If you've 00:14:37.059 --> 00:14:39.820 got, for me, when I design lighting in a restaurant, 00:14:39.879 --> 00:14:42.340 I over -engineer it. In a restaurant, it needs 00:14:42.340 --> 00:14:44.860 to be clean. So you have to have light so you 00:14:44.860 --> 00:14:46.899 can clean. So you can get in all those nooks 00:14:46.899 --> 00:14:49.240 and crannies and make sure it's right. You also 00:14:49.240 --> 00:14:52.360 have to create ambience. Ambience. Ambience. 00:14:54.480 --> 00:14:58.519 Ambience. But you do, you have to create that 00:14:58.519 --> 00:15:02.080 ambience. It is ambience, not ambiance. I'm being 00:15:02.080 --> 00:15:03.580 French, wasn't I? Yeah, it's because I said it 00:15:03.580 --> 00:15:08.500 earlier. So you've got to create it and you've 00:15:08.500 --> 00:15:11.220 got to use a lot of different types of light 00:15:11.220 --> 00:15:12.840 to do that. You've got to make sure that people 00:15:12.840 --> 00:15:14.559 can see what they're eating. But you've also 00:15:14.559 --> 00:15:17.919 got to have it so it's warm. And please, please, 00:15:18.080 --> 00:15:20.159 unless you don't want people to stay very long 00:15:20.159 --> 00:15:22.000 in your restaurant, don't put white light in 00:15:22.000 --> 00:15:24.120 there in the daylight. That's for an office so 00:15:24.120 --> 00:15:26.620 you can see clearly. Yes, you can put white light 00:15:26.620 --> 00:15:27.860 and daylight in there if you're going to turn 00:15:27.860 --> 00:15:29.879 it off during service. Yeah. Because you can 00:15:29.879 --> 00:15:32.299 use it for cleaning. Ability to change. That's 00:15:32.299 --> 00:15:36.500 what is important is the ability to change the 00:15:36.500 --> 00:15:38.679 lighting. Yes, to have the dimmers. Yeah. So 00:15:38.679 --> 00:15:41.700 for instance, we designed a restaurant. I'm not 00:15:41.700 --> 00:15:43.580 too sure if they went for this in the end, but 00:15:43.580 --> 00:15:47.259 me and Hayley worked together to redesign a restaurant 00:15:47.259 --> 00:15:49.460 in our local town, which is called North Hill 00:15:49.460 --> 00:15:53.100 Noodle Bar. And we said to them. Have that warm, 00:15:53.179 --> 00:15:55.480 neutral lighting that everyone loves when they're 00:15:55.480 --> 00:15:59.080 eating. But also, you can have that dimmer and 00:15:59.080 --> 00:16:00.940 that switch that changes to white lighting for 00:16:00.940 --> 00:16:03.519 when you're cleaning. It's having that balance. 00:16:03.740 --> 00:16:07.299 I mean, you don't always have to have that bright 00:16:07.299 --> 00:16:09.860 white lighting. But I mean, if you have the budget 00:16:09.860 --> 00:16:12.940 for it, it's such a good element. So make sure 00:16:12.940 --> 00:16:15.889 that everything is... You can buy spotlights 00:16:15.889 --> 00:16:18.830 that go from cold to warm now, so you don't have 00:16:18.830 --> 00:16:20.490 to have two lots of lighting. You can have one 00:16:20.490 --> 00:16:22.769 lot of lighting that you just turn on. We have 00:16:22.769 --> 00:16:27.350 a supplier we work with called IBL Lighting who 00:16:27.350 --> 00:16:30.029 have actually sponsored the stage for the show 00:16:30.029 --> 00:16:34.269 and us. Hi, Charlie. Nice to meet you. They are 00:16:34.269 --> 00:16:37.350 amazing, and we have worked with them so many 00:16:37.350 --> 00:16:41.289 times. We have the best outcome with them when 00:16:41.289 --> 00:16:44.470 it comes to lighting. Indeed. Furniture has got 00:16:44.470 --> 00:16:46.669 to be comfortable or not. If you don't want people 00:16:46.669 --> 00:16:49.809 to stay very long, North Hill Noodle Bar, they 00:16:49.809 --> 00:16:51.330 don't want people to stay. They want to turn 00:16:51.330 --> 00:16:53.470 their tables. And they do. They turn their tables 00:16:53.470 --> 00:16:55.529 five or six times. People go in there for a quick 00:16:55.529 --> 00:16:58.450 dinner before the theatre, whatever it is. Have 00:16:58.450 --> 00:17:00.529 hard seats. Pizza Express do this so they can 00:17:00.529 --> 00:17:02.250 turn the tables three or four times in the evening. 00:17:02.679 --> 00:17:05.779 So it's the outcome of what you want for your 00:17:05.779 --> 00:17:08.819 business. Yeah, make, if you're looking for somebody 00:17:08.819 --> 00:17:12.039 to stay all night, make those chairs really comfortable. 00:17:12.279 --> 00:17:14.400 Make the tables bigger, you know, so it's lovely. 00:17:14.900 --> 00:17:18.160 Also, I think in regards to furniture as well, 00:17:18.220 --> 00:17:20.759 it's the layout of it and how it works for your 00:17:20.759 --> 00:17:23.539 staff to be able to get around. If tables are 00:17:23.539 --> 00:17:25.539 too tightly packed together and you've got a 00:17:25.539 --> 00:17:28.079 waiter's like bottom in your face when you're... 00:17:28.269 --> 00:17:29.910 You're not trying to sit there and have a meal 00:17:29.910 --> 00:17:32.069 with your friend or your partner or whoever. 00:17:33.170 --> 00:17:36.930 It's not a nice experience. So, yeah, the layout 00:17:36.930 --> 00:17:41.009 and furniture comes as one, I think. That's something 00:17:41.009 --> 00:17:43.910 that's really interesting because everyone has 00:17:43.910 --> 00:17:45.990 different elements of design that they don't 00:17:45.990 --> 00:17:47.750 enjoy when going to a restaurant or when going 00:17:47.750 --> 00:17:52.109 out. For me, one place that I just don't like 00:17:52.109 --> 00:17:57.210 the layout completely is Wagamama. I don't like 00:17:57.210 --> 00:18:01.609 that seating where you are so close to the next 00:18:01.609 --> 00:18:06.430 person. Like I always think like somehow maybe 00:18:06.430 --> 00:18:09.779 add a screen or. have that separate table. I 00:18:09.779 --> 00:18:11.700 don't want to be right next to someone in their 00:18:11.700 --> 00:18:13.779 face. No, you don't know. But you know the noodle 00:18:13.779 --> 00:18:16.500 bar is actually tied to their migramines, but 00:18:16.500 --> 00:18:20.339 the way that they do it is with light. It's with 00:18:20.339 --> 00:18:21.460 light. Yeah, that's what I mean. Because they 00:18:21.460 --> 00:18:23.740 bring the light really low and your light is 00:18:23.740 --> 00:18:26.539 here. On your table. Yeah. On your table next 00:18:26.539 --> 00:18:28.420 to you, sorry, for the people who are listening, 00:18:28.519 --> 00:18:31.420 you're kind of going into like a little triangle 00:18:31.420 --> 00:18:34.529 of light. So you don't feel like you're... really 00:18:34.529 --> 00:18:36.809 close to the person next to you so it's it's 00:18:36.809 --> 00:18:39.849 really clever design that makes it feel better 00:18:39.849 --> 00:18:41.990 than that and screens and screens are brilliant 00:18:41.990 --> 00:18:44.930 yeah pats people in but you put two people next 00:18:44.930 --> 00:18:47.009 to each other yeah and it's really like this 00:18:47.009 --> 00:18:53.369 yeah but also what north hill noodle bar done 00:18:53.369 --> 00:18:58.410 is instead of having that long seating like harry 00:18:58.410 --> 00:19:01.769 potter style yeah they literally just Broke it 00:19:01.769 --> 00:19:03.470 up into little elements. It was still just as 00:19:03.470 --> 00:19:07.130 close, but you had that breakage where you felt 00:19:07.130 --> 00:19:11.329 that gap. You felt away from them people. And 00:19:11.329 --> 00:19:13.309 I feel like that is so important. It's like such 00:19:13.309 --> 00:19:16.650 a small detail, but can make the biggest difference. 00:19:18.069 --> 00:19:22.069 Color. Look into the psychology of color when 00:19:22.069 --> 00:19:24.910 you're looking at doing your LRVs. Branding. 00:19:25.430 --> 00:19:28.650 And all your colors. Yeah, absolutely. LRVs, 00:19:28.650 --> 00:19:32.019 it comes under compliance as well. We've got 00:19:32.019 --> 00:19:35.819 another podcast on LRVs with Dawn Scott from 00:19:35.819 --> 00:19:37.599 Dulux, which was really informative. But it's 00:19:37.599 --> 00:19:40.339 just about making sure that anyone who's visually 00:19:40.339 --> 00:19:43.200 impaired can navigate. So to do that, you have 00:19:43.200 --> 00:19:46.619 to have floors and walls and ceilings that are 00:19:46.619 --> 00:19:49.920 contrasted accordingly. And the LRV podcast can 00:19:49.920 --> 00:19:52.119 educate you a bit more about that one. I'm not 00:19:52.119 --> 00:19:54.680 going to go into it now. But that kind of thing 00:19:54.680 --> 00:19:56.359 is really, really important. But also the psychology 00:19:56.359 --> 00:19:59.720 of colour around your brand. So you might have... 00:19:59.900 --> 00:20:02.019 a brand that's a certain colour, but also your 00:20:02.019 --> 00:20:04.319 interior is really important as well. So building 00:20:04.319 --> 00:20:08.079 your brand, so you've got those secondary colours 00:20:08.079 --> 00:20:10.200 as well. So you might have, I don't know, a green 00:20:10.200 --> 00:20:13.500 logo, but you might have blue, orange and yellow 00:20:13.500 --> 00:20:16.619 in the secondary colours. You don't have to use 00:20:16.619 --> 00:20:19.099 that logo. It's your colours everywhere, do you? 00:20:19.720 --> 00:20:21.920 And make those rules for yourself in everything 00:20:21.920 --> 00:20:24.299 you do. So marketing and everything. We're going 00:20:24.299 --> 00:20:26.079 to get kicked off here in about eight minutes. 00:20:26.339 --> 00:20:29.339 So we need to fasten up a bit. So, yeah, and 00:20:29.339 --> 00:20:31.039 compliance. You know, we've got building control 00:20:31.039 --> 00:20:33.519 now. The building safety act has come in recently. 00:20:33.680 --> 00:20:36.940 So that's all of it. Do you know one thing that 00:20:36.940 --> 00:20:41.619 whenever I say to someone, I constantly get asked 00:20:41.619 --> 00:20:44.839 this question. Whenever I say to someone, oh, 00:20:44.920 --> 00:20:48.180 I am an interior designer, they go, Kate, sir, 00:20:48.240 --> 00:20:52.240 what is the first thing you design? Have you 00:20:52.240 --> 00:20:55.279 got a base? And I'm like, I used to say that 00:20:55.279 --> 00:21:00.349 it was flooring. And then I would say, oh, no, 00:21:00.430 --> 00:21:02.769 it's the paint colours. But I actually don't 00:21:02.769 --> 00:21:07.069 think you have a base at all. I think you can 00:21:07.069 --> 00:21:10.269 start from anywhere and then just go along. I'm 00:21:10.269 --> 00:21:12.970 really sorry to interrupt this, but unfortunately, 00:21:13.089 --> 00:21:16.130 the rest of this recording didn't work. So what 00:21:16.130 --> 00:21:18.269 we're going to do is we are going to record the 00:21:18.269 --> 00:21:21.529 rest of it in the studio. Hello. Welcome back. 00:21:22.470 --> 00:21:25.009 Hannah and I are in the studio now because... 00:21:25.309 --> 00:21:27.349 We had a few technical problems at the HRC, so 00:21:27.349 --> 00:21:30.569 we're going to finish off. We are. A photo about 00:21:30.569 --> 00:21:33.049 that. Sorry, Scarlett's not here. She's on holiday. 00:21:33.769 --> 00:21:36.549 She's sunning herself, isn't she? Yeah, for Mrs. 00:21:36.710 --> 00:21:41.589 Scarlett. Miss you. So where were we? We were 00:21:41.589 --> 00:21:44.230 talking about two design elements. So we talked 00:21:44.230 --> 00:21:47.329 about hard seats in restaurants. Yes. And how 00:21:47.329 --> 00:21:51.970 that creates an environment where people move. 00:21:52.619 --> 00:21:54.819 their butts out of the seat because they're not 00:21:54.819 --> 00:21:58.339 comfortable. But I think a successful restaurant, 00:21:58.420 --> 00:22:02.160 so what is a successful restaurant? Well, it 00:22:02.160 --> 00:22:04.680 depends, doesn't it? I think that it all comes 00:22:04.680 --> 00:22:09.259 down to service, the aesthetics of the place, 00:22:09.480 --> 00:22:13.160 the environment and how it makes you feel and 00:22:13.160 --> 00:22:16.059 obviously the food has got to be wonderful. I 00:22:16.059 --> 00:22:18.099 think there's three. There's like your environment, 00:22:18.259 --> 00:22:22.180 the food and the service. Yeah. or food or drinks 00:22:22.180 --> 00:22:24.279 or whatever it is you're serving. So I think 00:22:24.279 --> 00:22:30.259 that then, and somebody to run the business. 00:22:30.480 --> 00:22:33.319 Yeah. Who can run a business and knows how much 00:22:33.319 --> 00:22:35.119 to charge and everything else. And I think that 00:22:35.119 --> 00:22:37.640 will then make you successful. But in terms of 00:22:37.640 --> 00:22:40.680 design, so we've only got the control of the 00:22:40.680 --> 00:22:43.380 aesthetic. Yes. But if you've got nice aesthetics, 00:22:43.779 --> 00:22:46.420 you get nice staff. Yeah. Because it's a nice 00:22:46.420 --> 00:22:49.980 place to work. Exactly, yeah. And if you get... 00:22:50.079 --> 00:22:54.319 nice aesthetics people just feel better when 00:22:54.319 --> 00:22:58.380 they walk in so with the lighting if you've got 00:22:58.380 --> 00:23:00.420 a light shining in your face yeah we said that 00:23:00.420 --> 00:23:03.019 didn't we yeah and actually we went for lunch 00:23:03.019 --> 00:23:04.779 didn't we the other day and there was a spotlight 00:23:04.779 --> 00:23:08.170 right in my eyes and and i was like oh this isn't 00:23:08.170 --> 00:23:11.690 very comfortable and then yeah you asked you 00:23:11.690 --> 00:23:15.329 asked to move tables like i'll be fine i'll put 00:23:15.329 --> 00:23:18.190 up with a migraine i actually just wanted to 00:23:18.190 --> 00:23:22.869 see another we went into studio there we did 00:23:22.869 --> 00:23:25.210 it was like the food yeah food was amazing and 00:23:25.210 --> 00:23:27.890 the queue out the door as well at like what time 00:23:27.890 --> 00:23:31.549 was it about half three on a tuesday um so they're 00:23:31.549 --> 00:23:33.950 doing definitely doing something right yeah definitely 00:23:33.950 --> 00:23:36.670 i love their interior design it's just so there's 00:23:36.670 --> 00:23:38.490 just so much of it yeah it's just a lot going 00:23:38.490 --> 00:23:40.549 a lot going on yeah lots to look at on the walls 00:23:40.549 --> 00:23:42.930 and stuff i think that's what it is it's that 00:23:42.930 --> 00:23:44.730 with the aesthetics it's about making it interesting 00:23:44.730 --> 00:23:48.230 so another thing that's really important is color 00:23:48.230 --> 00:23:53.349 and what that psychology of the color means so 00:23:53.349 --> 00:23:57.579 like you know if you put dark blue walls and 00:23:57.579 --> 00:23:59.619 make it really oppressive, you aren't going to 00:23:59.619 --> 00:24:01.779 want to stay. No. You have to make it really 00:24:01.779 --> 00:24:05.900 in keeping with the brand and make people feel 00:24:05.900 --> 00:24:08.380 like they're really welcome. Yeah. I think you 00:24:08.380 --> 00:24:10.039 can do that with an interior. Yeah, definitely. 00:24:10.799 --> 00:24:15.079 And with people, people like to be told what 00:24:15.079 --> 00:24:19.720 to do. So I always use things like flooring to 00:24:19.720 --> 00:24:23.920 designate certain areas. I like using chevrons 00:24:23.920 --> 00:24:27.170 to direct people in and out. Secretly as well, 00:24:27.269 --> 00:24:29.750 so just a slight colour change that's like, oh, 00:24:29.750 --> 00:24:34.250 okay. Or just the direction of the fangs. That's 00:24:34.250 --> 00:24:36.450 quite cool. And people, you know, wayfinding. 00:24:36.750 --> 00:24:39.509 If you can't see the toilet sign in the majority 00:24:39.509 --> 00:24:42.450 of the restaurant, you're doing something wrong. 00:24:42.509 --> 00:24:46.210 You need to be able to use the toilet and find 00:24:46.210 --> 00:24:48.410 out where it is quickly. Straight away, yeah. 00:24:48.450 --> 00:24:50.970 Without having to ask. People have to ask where 00:24:50.970 --> 00:24:52.769 the toilet is. It's a pain in the ass. And it's 00:24:52.769 --> 00:24:54.390 taking up your staff's time and they should be 00:24:54.390 --> 00:24:58.950 looking after them. so um so that's important 00:24:58.950 --> 00:25:05.130 really important um and compliance yeah so tell 00:25:05.130 --> 00:25:07.170 us a little bit about compliance like what what 00:25:07.170 --> 00:25:09.890 is included in that you know sometimes we have 00:25:09.890 --> 00:25:13.289 to get building control involved so what would 00:25:13.289 --> 00:25:15.750 they be looking out for so if you're doing a 00:25:15.750 --> 00:25:20.009 restaurant refurbishment um and you're rewiring 00:25:20.009 --> 00:25:23.180 lighting or you're moving a wall When you're 00:25:23.180 --> 00:25:27.619 doing any kind of substantial refurbishment, 00:25:27.660 --> 00:25:30.519 you do need to have a building control sign -off. 00:25:32.200 --> 00:25:37.079 So that equates to either speaking to the council 00:25:37.079 --> 00:25:38.759 about one of their building control offices, 00:25:38.920 --> 00:25:41.480 which is slow, or you can use an independent 00:25:41.480 --> 00:25:43.599 building control officer, which is much faster, 00:25:43.640 --> 00:25:45.920 but it's a bit more expensive. But it's a lot 00:25:45.920 --> 00:25:48.299 easier to do that because you can get advice 00:25:48.299 --> 00:25:50.920 and hear about that and you're not kind of waiting. 00:25:52.109 --> 00:25:53.930 So that's really important. The other thing that 00:25:53.930 --> 00:25:56.589 is important is CDM. Yep. So construction design 00:25:56.589 --> 00:26:01.609 management, the law changed in 2015. So whenever 00:26:01.609 --> 00:26:04.349 you do a construction project, you must, with 00:26:04.349 --> 00:26:07.150 more than one contractor. So if you're employing 00:26:07.150 --> 00:26:08.809 a main contractor and they're doing everything 00:26:08.809 --> 00:26:11.910 and they're designing it and everything, that's 00:26:11.910 --> 00:26:15.269 fine. They're taking on the principal designer 00:26:15.269 --> 00:26:18.250 role and the principal contractor role. The moment 00:26:18.250 --> 00:26:22.170 you... use more than one contractor i .e you're 00:26:22.170 --> 00:26:24.670 having fitted seating put in by one company and 00:26:24.670 --> 00:26:26.650 having the walls painted and you're having electric 00:26:26.650 --> 00:26:29.329 electrical work done with these like that you 00:26:29.329 --> 00:26:31.630 need to have some one person who is responsible 00:26:31.630 --> 00:26:34.589 for that main contractor and you need a principal 00:26:34.589 --> 00:26:37.029 designer so if the main contractor aren't designing 00:26:37.029 --> 00:26:40.190 it you need to have a principal designer or as 00:26:40.190 --> 00:26:42.470 a client you need to take on that role you need 00:26:42.470 --> 00:26:46.130 to understand what that means um and some yeah 00:26:46.130 --> 00:26:49.579 sometimes i help my clients perform that role 00:26:49.579 --> 00:26:51.880 by giving them some information about how what 00:26:51.880 --> 00:26:54.420 they need to do but really you should have somebody 00:26:54.420 --> 00:26:55.940 who really knows what they're doing in construction 00:26:55.940 --> 00:26:59.140 if that's not what you do every day um so cs 00:26:59.140 --> 00:27:01.980 edm is really important we did a podcast about 00:27:01.980 --> 00:27:05.240 that didn't we yeah and renting so if you want 00:27:05.240 --> 00:27:07.319 more information about this then you can listen 00:27:07.319 --> 00:27:12.160 to that absolutely um but yeah and suitable for 00:27:12.160 --> 00:27:15.579 use like i mean compliance is also lrv yes also 00:27:15.579 --> 00:27:17.779 under building control so there's an awful lot 00:27:17.779 --> 00:27:20.079 of building control regulations and if you're 00:27:20.079 --> 00:27:22.640 not an architect and you're an interior designer 00:27:22.640 --> 00:27:27.160 actually that's quite a big thing yeah not interior 00:27:27.160 --> 00:27:29.579 designers aren't taught all of that at college 00:27:29.579 --> 00:27:32.640 so it's it's really important that you understand 00:27:33.420 --> 00:27:36.579 where to find the information. And we did a course, 00:27:36.579 --> 00:27:39.519 didn't we, back when the law changed in 2023. 00:27:39.859 --> 00:27:44.259 So BSA, Building Safety Act, principal designer 00:27:44.259 --> 00:27:46.500 is now a different thing to senior principal 00:27:46.500 --> 00:27:49.160 designer. So it basically means that you've got 00:27:49.160 --> 00:27:50.740 to make sure, if you're the principal designer, 00:27:50.900 --> 00:27:52.640 you've got to make sure that that building is 00:27:52.640 --> 00:27:57.700 building control compliant. And it is just about 00:27:57.700 --> 00:27:59.079 knowing where to find the information. You can't 00:27:59.079 --> 00:28:01.519 possibly remember the entire building control. 00:28:01.599 --> 00:28:04.339 I don't know. You do quite a good job. No, I 00:28:04.339 --> 00:28:07.259 don't. There's always something. But it's like 00:28:07.259 --> 00:28:10.099 you can't remember the whole. It's a massive 00:28:10.099 --> 00:28:12.259 book. Section M is just about accessibility. 00:28:12.799 --> 00:28:16.319 There's lots of different letters. In the alphabet. 00:28:16.400 --> 00:28:18.240 In the alphabet and in the building regulations. 00:28:19.500 --> 00:28:23.720 But it's about making sure that you're, just 00:28:23.720 --> 00:28:28.119 if you don't know, don't find out. And we'll 00:28:28.119 --> 00:28:30.619 talk about being in control. If anyone wants 00:28:30.619 --> 00:28:35.720 to hear it, please let me know. But yeah, suitable 00:28:35.720 --> 00:28:39.880 for use is quite important. So things like, one 00:28:39.880 --> 00:28:41.819 of the things that I was talking to a project 00:28:41.819 --> 00:28:45.039 manager about when we were in Greece. was she 00:28:45.039 --> 00:28:47.619 was having an awful lot of designers who are 00:28:47.619 --> 00:28:51.660 not specifying the right fabrics on chairs and 00:28:51.660 --> 00:28:55.140 seats so you really need to have like a hundred 00:28:55.140 --> 00:28:58.200 thousand rubs on a seat where there's a heavy 00:28:58.200 --> 00:29:02.220 use restaurant if you're using a fabric if you 00:29:02.220 --> 00:29:04.000 don't want to refurbish it every two or three 00:29:04.000 --> 00:29:06.819 years you need to have really tough fabrics you 00:29:06.819 --> 00:29:08.880 need to be really mindful about what you're doing 00:29:08.880 --> 00:29:10.920 and having a faux leather on the seat is really 00:29:10.920 --> 00:29:15.950 really um really really good for return on investment 00:29:15.950 --> 00:29:17.569 yeah because you don't have to change that very 00:29:17.569 --> 00:29:19.750 often you can wipe it if someone spills red wine 00:29:19.750 --> 00:29:21.390 over it you just wipe it off with a damp cloth 00:29:21.390 --> 00:29:24.009 so that kind of thing and making sure everything's 00:29:24.009 --> 00:29:26.390 got the right fire ratings i mean there's a lot 00:29:26.390 --> 00:29:30.390 involved yeah um and it's yes takes years to 00:29:30.390 --> 00:29:33.549 learn it yeah there is a lot yeah so um yeah 00:29:33.549 --> 00:29:38.869 compliance there you go yeah fine um so the next 00:29:38.869 --> 00:29:41.109 thing we used to talk about was the rise of immersive 00:29:41.109 --> 00:29:44.660 dining yeah This makes us excited. Oh my God, 00:29:44.660 --> 00:29:47.720 I love it. I literally, every time I go out now 00:29:47.720 --> 00:29:50.380 in my family, I go immersive experiences. You 00:29:50.380 --> 00:29:53.259 did the Minecraft one, didn't you? Oh my God, 00:29:53.299 --> 00:29:55.039 Minecraft in London. Yeah, the Minecraft experience 00:29:55.039 --> 00:29:57.579 is brilliant. If anyone's got kids who like Minecraft 00:29:57.579 --> 00:30:01.140 or not, who just wants an experience, it is like 00:30:01.140 --> 00:30:03.480 playing a computer game. But you're in the computer 00:30:03.480 --> 00:30:06.440 game. It's amazing. My husband just laughed at 00:30:06.440 --> 00:30:08.759 me. I was just like getting really excited with 00:30:08.759 --> 00:30:12.640 my 10 -year -old again. But it's like, it's... 00:30:12.880 --> 00:30:16.900 It's just all about, it's all about that experience. 00:30:17.019 --> 00:30:18.640 It's all about having, and people love having 00:30:18.640 --> 00:30:20.920 a different experience, like having something 00:30:20.920 --> 00:30:23.200 new. Exactly. And I think especially with COVID 00:30:23.200 --> 00:30:26.000 and we went into lockdown and everyone kind of 00:30:26.000 --> 00:30:28.619 missed out on that and missed out on doing things 00:30:28.619 --> 00:30:32.259 and seeing people. So I think, yeah, it's definitely 00:30:32.259 --> 00:30:34.839 on the rise, isn't it? My son, he's six. He wants 00:30:34.839 --> 00:30:38.470 to go to the Titanic immersive. experience in 00:30:38.470 --> 00:30:41.890 London yeah so it starts like in the middle of 00:30:41.890 --> 00:30:46.509 July um so we're we're talking about it all he 00:30:46.509 --> 00:30:48.630 wants to do really is he wants to put his hand 00:30:48.630 --> 00:30:53.220 in the They've got like a bucket of how cold 00:30:53.220 --> 00:30:55.359 the water was and he basically just wants to 00:30:55.359 --> 00:30:59.980 touch that. So I'm not sure. Sorry about the 00:30:59.980 --> 00:31:05.940 pun there. I liked it. But yeah, we've been to 00:31:05.940 --> 00:31:09.460 a few, haven't we, recently? What did we do? 00:31:09.680 --> 00:31:11.839 Christmas party. Yeah, we did the Christmas party, 00:31:11.940 --> 00:31:16.839 58th Street. What was her name? Belle Livingstone. 00:31:17.259 --> 00:31:19.079 Oh my God, that was amazing. And she wouldn't 00:31:19.079 --> 00:31:22.019 even take photos. I know. So gutted. So people 00:31:22.019 --> 00:31:24.440 just won't believe us how amazing it is. But 00:31:24.440 --> 00:31:26.839 I get emails from them still and they're still 00:31:26.839 --> 00:31:30.119 running tickets. So definitely recommend it if 00:31:30.119 --> 00:31:33.440 you're up for it. Oh, it's amazing. And the food 00:31:33.440 --> 00:31:35.200 was great as well, wasn't it? And service and 00:31:35.200 --> 00:31:37.220 everything. It kind of ticked every single box. 00:31:37.420 --> 00:31:38.839 We did the post office, didn't we? There's another 00:31:38.839 --> 00:31:41.259 one as well. I think there's maybe two more in 00:31:41.259 --> 00:31:44.480 central London. um but the post office was a 00:31:44.480 --> 00:31:47.000 call it was really scarlet absolutely her little 00:31:47.000 --> 00:31:50.640 face she was in absolutely awe of the cocktail 00:31:50.640 --> 00:31:53.440 going like the airmail wasn't she she was like 00:31:53.440 --> 00:31:56.579 oh and he said how many packages how many packages 00:31:56.579 --> 00:31:59.779 do you yeah that's right yeah or post or drop 00:31:59.779 --> 00:32:02.380 off or whatever but he yeah it was funny because 00:32:02.380 --> 00:32:04.579 it's like all set in the 1940s they've all got 00:32:04.579 --> 00:32:07.799 an accent yeah they were american yeah and it's 00:32:07.799 --> 00:32:09.980 like designed like a speakeasy yeah it was really 00:32:09.980 --> 00:32:13.029 good fun and like even the toilets were Nice, 00:32:13.029 --> 00:32:14.789 weren't they? They had different toilets and 00:32:14.789 --> 00:32:17.009 everything. So, yeah, just a really good fun, 00:32:17.089 --> 00:32:20.369 aren't they? Hopefully we'll be able to design 00:32:20.369 --> 00:32:24.809 something very soon. Yeah. Well, we are in Covent 00:32:24.809 --> 00:32:27.049 Garden at the moment. Trying, aren't we? Trying 00:32:27.049 --> 00:32:29.809 to get it in there. Yeah, immersive. So what 00:32:29.809 --> 00:32:31.349 we're doing at the moment in this restaurant 00:32:31.349 --> 00:32:33.210 in Covent Garden, the secret restaurant that 00:32:33.210 --> 00:32:37.750 we do, is we're trying to get an immersive experience 00:32:37.750 --> 00:32:41.269 where we use... video on the walls and ceilings 00:32:41.269 --> 00:32:45.750 and sound it creates an immersive dining experience 00:32:45.750 --> 00:32:49.890 so you feel like you're in somewhere and it's 00:32:49.890 --> 00:32:52.589 quite difficult to do isn't it yeah you have 00:32:52.589 --> 00:32:55.150 to shut off all the windows you have to have 00:32:55.150 --> 00:32:57.190 a flat wall yeah they have lots of different 00:32:57.190 --> 00:32:58.890 things and we're learning loads about it yeah 00:32:58.890 --> 00:33:01.490 it's really yeah and even kind of fabrics and 00:33:01.490 --> 00:33:04.109 everything for that and that's got to be plain 00:33:04.109 --> 00:33:07.150 so if they want to use it kind of during the 00:33:07.150 --> 00:33:09.690 day without the immersive it's It's just going 00:33:09.690 --> 00:33:12.210 to be literally like a blank canvas, isn't it, 00:33:12.230 --> 00:33:14.869 really? So we're in kind of, we're trying to 00:33:14.869 --> 00:33:17.210 discuss what to do. We're sort of weighing up 00:33:17.210 --> 00:33:19.549 on budget as well. It's going to cost, I reckon, 00:33:19.609 --> 00:33:21.630 at least 50 grand to get all the equipment in 00:33:21.630 --> 00:33:25.269 and the content for it as well. But one of the 00:33:25.269 --> 00:33:27.190 things I love about it is once the equipment's 00:33:27.190 --> 00:33:30.750 in, the content is like, it's like changing the 00:33:30.750 --> 00:33:33.130 interior design of your restaurant. Yeah, whenever 00:33:33.130 --> 00:33:36.130 you want to. Whenever you can afford to do it 00:33:36.130 --> 00:33:40.019 or to create a return. Yeah. But actually, that's 00:33:40.019 --> 00:33:44.140 the magic of it. Once it's in, it's a bit cool. 00:33:44.740 --> 00:33:47.279 So, yeah, immersive. I just love it. We want 00:33:47.279 --> 00:33:49.599 to try out the Dining in the Dark. What's that? 00:33:50.380 --> 00:33:53.700 The blind by Maxine Clerkenwell. Yes. I can't 00:33:53.700 --> 00:33:56.259 remember what it's called. It's something like 00:33:56.259 --> 00:33:59.400 noir or something, isn't it? Like black and French. 00:34:01.460 --> 00:34:04.160 It's something like that, isn't it? Yeah. But 00:34:04.160 --> 00:34:06.859 what you do is you eat in the dark. Yeah. And 00:34:06.859 --> 00:34:10.539 you don't know what you're eating. No. I really 00:34:10.539 --> 00:34:11.960 want to do that. We should do that. We need to 00:34:11.960 --> 00:34:15.320 do that next Clark and Well. Let's book it. But 00:34:15.320 --> 00:34:19.420 yeah, I went to New York recently and we went 00:34:19.420 --> 00:34:22.980 to the Mercer Labs and that was amazing. I mean, 00:34:23.000 --> 00:34:25.480 that was just immersive. Yeah. It was just beautiful. 00:34:25.880 --> 00:34:28.260 Full on in, aren't you? Oh my God, it was amazing. 00:34:28.380 --> 00:34:31.059 And there was just... There was a sensory room. 00:34:31.159 --> 00:34:34.099 There was a room with loads of mirrors and lights 00:34:34.099 --> 00:34:37.119 in it. Why were there monkeys in like winter 00:34:37.119 --> 00:34:40.719 and stuff? So we went into this one room where 00:34:40.719 --> 00:34:44.300 literally all the walls, it was like a cave, 00:34:44.440 --> 00:34:46.900 a curved wall. And all the walls were covered 00:34:46.900 --> 00:34:50.599 in chrysanthemum flowers, pink chrysanthemum 00:34:50.599 --> 00:34:52.440 flowers. And then every now and then there'd 00:34:52.440 --> 00:34:55.219 be a scream. One was like on the floor, a little, 00:34:55.280 --> 00:34:59.010 like a little. sort of a little archway like 00:34:59.010 --> 00:35:02.389 a little mouse house yeah but like a bit bigger 00:35:02.389 --> 00:35:04.570 than that yeah um but and then there was another 00:35:04.570 --> 00:35:06.769 one where there was it was just a lot a few screens 00:35:06.769 --> 00:35:09.429 dotted around and and the music that was coming 00:35:09.429 --> 00:35:11.250 out was really beautiful and i felt like you're 00:35:11.250 --> 00:35:15.969 in a spa and then they had um cocktails of flowers 00:35:15.969 --> 00:35:18.309 it like edible flowers in which liam was like 00:35:18.309 --> 00:35:22.469 um and bubbles in the bottom and then they had 00:35:22.469 --> 00:35:26.860 um And then they had these monkeys on the screens. 00:35:27.139 --> 00:35:29.539 They were just monkeys with crowns on. They were 00:35:29.539 --> 00:35:32.099 like AI -created monkeys, real monkeys. And they'd 00:35:32.099 --> 00:35:34.780 like float in the water. It was very weird, but 00:35:34.780 --> 00:35:37.460 very cool. I've never been anywhere like that 00:35:37.460 --> 00:35:41.380 before that felt like that. And they had all 00:35:41.380 --> 00:35:44.039 these different things that you colour in, and 00:35:44.039 --> 00:35:46.300 then they scan it, and then the thing that you 00:35:46.300 --> 00:35:48.849 coloured in... was on the screen was on the screen 00:35:48.849 --> 00:35:51.869 they have that at culture to zoo yeah yeah so 00:35:51.869 --> 00:35:54.469 they have depending on the theme they had like 00:35:54.469 --> 00:35:56.969 dinosaurs i think last time and then you color 00:35:56.969 --> 00:35:59.389 it in and like you say scan it and then it they 00:35:59.389 --> 00:36:01.309 had like a turtle one and there was like little 00:36:01.309 --> 00:36:04.309 turtles or you could color in a fish yeah it's 00:36:04.309 --> 00:36:06.150 really it's really clever isn't it it's really 00:36:06.150 --> 00:36:09.559 cool And yeah, there was like a screen that you 00:36:09.559 --> 00:36:12.920 would draw. It was just endless. I could have 00:36:12.920 --> 00:36:15.000 spent all day in there. I think my husband got 00:36:15.000 --> 00:36:20.679 really bored. But yeah, and we also went to the 00:36:20.679 --> 00:36:23.880 Museum of Modern Art, which was really fun. But 00:36:23.880 --> 00:36:25.300 yeah, I wasn't really bothered about all the 00:36:25.300 --> 00:36:27.659 landmarks in New York. I just wanted to go in 00:36:27.659 --> 00:36:30.719 the museum, the art stuff. Yeah, that's good 00:36:30.719 --> 00:36:34.099 though. It's what you love. So, yeah, immersive 00:36:34.099 --> 00:36:37.000 dining is huge and it's coming and I think it's 00:36:37.000 --> 00:36:42.099 going to get more and more prominent in everyone's 00:36:42.099 --> 00:36:44.440 towns. Because at the moment it's in the cities, 00:36:44.480 --> 00:36:47.219 but I think it will filter out into the towns 00:36:47.219 --> 00:36:49.320 as well and everyone will have an immersive dining 00:36:49.320 --> 00:36:52.000 experience somewhere. At some point, yeah, definitely. 00:36:52.619 --> 00:36:54.719 I'll tell you what we did. We went to the Drag 00:36:54.719 --> 00:36:56.380 Queen Bar in Colchester, don't we? Oh, we did, 00:36:56.500 --> 00:36:58.219 yeah. That's a bit immersive. Yeah, that was 00:36:58.219 --> 00:37:01.949 good fun. That was so fun. Yeah. I went there 00:37:01.949 --> 00:37:04.170 the other week as well. We did drag a yokey. 00:37:04.190 --> 00:37:07.269 Did you? Oh, my God. Was it fun? It was so fun. 00:37:07.329 --> 00:37:12.710 You're such a karaoke queen. So, yeah. So, what 00:37:12.710 --> 00:37:17.429 is our favourite restaurant? This is a really 00:37:17.429 --> 00:37:18.869 difficult one. I think it's really difficult 00:37:18.869 --> 00:37:24.650 because, yeah, I don't know if I could put my 00:37:24.650 --> 00:37:27.170 finger on one restaurant and say I loved it. 00:37:27.230 --> 00:37:30.820 I could probably pick a few. that I'm like, the 00:37:30.820 --> 00:37:33.400 interior is beautiful here and I love the food 00:37:33.400 --> 00:37:36.179 here. I don't think, oh, I don't know, this is 00:37:36.179 --> 00:37:38.400 quite harsh, but I don't know if I've been anywhere 00:37:38.400 --> 00:37:43.320 that has done the whole package. Unless we've 00:37:43.320 --> 00:37:46.559 designed them, obviously. Of course. I'll tell 00:37:46.559 --> 00:37:49.619 you what, the forge kitchen is up there. I do 00:37:49.619 --> 00:37:54.280 like the forge kitchen. Yeah. Yeah, Cheryl and 00:37:54.280 --> 00:37:55.940 I designed that a few years ago, mainly Cheryl. 00:37:57.380 --> 00:38:00.760 But yeah, that was... They've got it right in 00:38:00.760 --> 00:38:03.079 there. Yeah, we did that for your hen do, didn't 00:38:03.079 --> 00:38:05.519 we? Yeah. Oh, and they've got all those drinks. 00:38:05.539 --> 00:38:08.239 Yeah. Did you have something in like a witch's 00:38:08.239 --> 00:38:09.440 hat or something like that? Yeah, we had like 00:38:09.440 --> 00:38:13.820 a top hat made out of metal, upside down, with 00:38:13.820 --> 00:38:16.940 loads of cocktails in it. And it's just brilliant. 00:38:17.039 --> 00:38:20.789 It's just... So much fun. That's immersive. Yeah, 00:38:20.789 --> 00:38:23.030 it is, yeah. But they just do really good food. 00:38:23.409 --> 00:38:26.309 It's just really chilled. It feels like you could 00:38:26.309 --> 00:38:28.969 just chill there for hours. No one's going to 00:38:28.969 --> 00:38:32.510 chuck you out or anything. They just look after 00:38:32.510 --> 00:38:34.929 you. Yeah, that's fine. And you get small plates 00:38:34.929 --> 00:38:36.590 and you do loads of cocktails. Cocktails are 00:38:36.590 --> 00:38:38.250 just brilliant, aren't they? Yeah. I think that 00:38:38.250 --> 00:38:41.409 makes it... Danger. Doesn't it? Yeah. If you 00:38:41.409 --> 00:38:44.750 do cocktails really well, like Mr. Foggs. Yeah. 00:38:44.829 --> 00:38:48.429 Mr. Foggs makes a Negroni. in a mechanical theme 00:38:48.429 --> 00:38:50.829 on the back of the bar in one of their restaurants. 00:38:50.929 --> 00:38:53.070 I think I've seen a video of it, actually. Yeah, 00:38:53.130 --> 00:38:54.769 I had a client who wanted to do it and we did 00:38:54.769 --> 00:38:56.630 a whole lot of research into it. It was brilliant. 00:38:56.849 --> 00:39:01.230 And, yeah, I mean... That kind of thing is just, 00:39:01.250 --> 00:39:03.429 it just brings people. Yeah, Scarlett and I went 00:39:03.429 --> 00:39:06.289 to London the other week and we went to a place 00:39:06.289 --> 00:39:08.929 called Happy, which is apparently very TikTok 00:39:08.929 --> 00:39:11.590 famous. Obviously, Scarlett is younger and cooler 00:39:11.590 --> 00:39:14.050 than me. She was like, we've got to go here. 00:39:14.090 --> 00:39:16.929 We've got to go and try it. And we went in and 00:39:16.929 --> 00:39:18.670 I ordered, I can't remember what it was called 00:39:18.670 --> 00:39:21.989 now, but a cocktail and it came out in a pirate 00:39:21.989 --> 00:39:25.590 treasure chest. And then you opened it up and 00:39:25.590 --> 00:39:27.989 all this like smoke come out and it was like 00:39:27.989 --> 00:39:31.380 this purple. It was, like, almost fluorescent 00:39:31.380 --> 00:39:36.539 purple. But it was really lovely, like, looking. 00:39:36.659 --> 00:39:41.099 It was very, very sweet. But, yes, it is like 00:39:41.099 --> 00:39:42.579 the cocktails. And, like, people were, like, 00:39:42.579 --> 00:39:44.820 look, thinking, oh, what have they got on their 00:39:44.820 --> 00:39:47.840 table? And it's just about creating kind of hype, 00:39:47.920 --> 00:39:50.840 isn't it, really, I think. Yeah, and experiences. 00:39:50.960 --> 00:39:53.079 Like, you buy a drink, and it's just a drink. 00:39:53.219 --> 00:39:54.980 You buy one of those, and it's like, oh, yeah. 00:39:55.179 --> 00:39:59.090 And I was like, oh, let's do it. Yeah. But people 00:39:59.090 --> 00:40:01.510 will love that. And I've been in so many immersive 00:40:01.510 --> 00:40:04.590 places where they don't do the drink very well 00:40:04.590 --> 00:40:06.250 because they don't need to. They don't need to. 00:40:06.269 --> 00:40:09.349 It just draws people in. It will turn. I think 00:40:09.349 --> 00:40:12.369 that people will start catching on. Yeah. Yeah. 00:40:13.610 --> 00:40:15.090 Definitely. There will just be more competition. 00:40:15.409 --> 00:40:19.869 Yeah. But, yeah, no, I think Forge Kitchen. I 00:40:19.869 --> 00:40:24.210 love. Oh, I love Swire. I love the Ivy. All of 00:40:24.210 --> 00:40:26.670 the Ivies. The Ivy Asia is my favourite, I think. 00:40:27.550 --> 00:40:29.369 All of them, they just, when you go into the 00:40:29.369 --> 00:40:31.869 idea, you just feel like you're being treated. 00:40:32.210 --> 00:40:34.750 Yeah. Don't you? Yeah, we did, didn't we? And 00:40:34.750 --> 00:40:37.670 he's just like, there's just so many things. 00:40:37.690 --> 00:40:39.730 From an interior design perspective, it's just 00:40:39.730 --> 00:40:42.250 so inspiring. Yeah, all the artwork and, like, 00:40:42.289 --> 00:40:44.489 it's like the small detail of it all, isn't it? 00:40:44.530 --> 00:40:46.750 Like, there was, like, some panelling, wasn't 00:40:46.750 --> 00:40:49.150 there? And, like, the wallpaper and everything 00:40:49.150 --> 00:40:51.329 just looked, you know, it was wallpaper panels, 00:40:51.570 --> 00:40:55.460 wasn't there, on the back. And upholstered panels. 00:40:55.579 --> 00:40:59.800 Yeah. And the toilets, obviously. I didn't see 00:40:59.800 --> 00:41:02.920 the toilets. I took a video, yeah. Very pink. 00:41:03.039 --> 00:41:06.880 Put it on your facial. Yes, yeah. So I'm sorry 00:41:06.880 --> 00:41:08.460 that we've had to finish this off in the studio. 00:41:08.800 --> 00:41:11.219 I hope that that gives you an idea of how to 00:41:11.219 --> 00:41:14.219 design a restaurant a bit better. Yeah. And how 00:41:14.219 --> 00:41:15.900 to make your restaurant more successful, or if 00:41:15.900 --> 00:41:17.500 you're a designer, how to make your projects 00:41:17.500 --> 00:41:20.239 more successful. If there's anything you want 00:41:20.239 --> 00:41:22.960 to hear us talk about... Please let us know. 00:41:23.000 --> 00:41:24.900 We'd love to hear from you and we'd love to hear 00:41:24.900 --> 00:41:27.960 what ideas you have for the future of the Interior 00:41:27.960 --> 00:41:30.460 Design Podcast. Yeah, lovely. We've got loads 00:41:30.460 --> 00:41:32.579 of exciting things coming up. We've done loads 00:41:32.579 --> 00:41:36.119 of recording. We have got a new editor, Emily. 00:41:36.860 --> 00:41:42.179 She's in the background. And Emily's going to 00:41:42.179 --> 00:41:45.480 help me edit a little bit more often so we can 00:41:45.480 --> 00:41:48.780 try and do a bit more podcasting for you. And 00:41:48.780 --> 00:41:51.599 yeah, if you like... this podcast, please subscribe 00:41:51.599 --> 00:41:54.500 and share it with anyone who you think might 00:41:54.500 --> 00:41:58.840 find it interesting or useful. Our socials are 00:41:58.840 --> 00:42:03.840 interiodesign .podcast. We're on Instagram and 00:42:03.840 --> 00:42:07.780 Facebook and YouTube. So if you can't see us 00:42:07.780 --> 00:42:10.980 and you want to see us, crack on on YouTube. 00:42:11.260 --> 00:42:13.519 Go and subscribe on YouTube. If not, carry on 00:42:13.519 --> 00:42:16.059 on Spotify. We'll keep talking. Come and check 00:42:16.059 --> 00:42:21.280 out our lovely skirts. 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