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Well, good morning everyone and welcome today to Trinity Talks.

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I'm really excited to have a conversation here today because today we have Natalie Crawford,

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our Operations Director here at Trinity Church, Streetsville.

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And I must say, I've been meaning to have you on the talk for quite a while now.

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So welcome.

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Thank you.

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So for those of you who don't know, Natalie is the Operations Director here at the church.

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And with that comes a lot of responsibilities.

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And I know that she has a lot that she can teach us and a lot that we can actually learn

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probably today, whether or not we've been here at Trinity for a long time or maybe just

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a short time, or maybe just even tapped into a church in general.

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There's a lot I know that you have to offer.

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So I'm looking forward to our conversation.

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And maybe if we have a few minutes at the end of the conversation, maybe we can even

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look at our church management tool that we use that you oversee and we can talk through

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that as well.

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Sound good?

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Sounds great.

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All right.

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So Natalie, can you let us know before we get into the nuts and bolts of what an Operations

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Director does, tell us a little bit about yourself.

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Sure.

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I grew up in Montreal.

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I met Bill in high school.

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We got married when we were 20.

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We moved to Mississauga when we were 22.

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I was a grad student at the time studying math.

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We then had two daughters, Chelsea and Allora.

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I started teaching at a private school here in Mississauga, was teaching math, grew in

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that role to include some administration, became the principal at that time, and have

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been living in Mississauga ever since.

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And then actually we now live in Georgetown.

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Okay.

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Right.

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So that's just a little bit north of here.

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That's right.

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All right.

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Well, that's great.

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You've got a wonderful history.

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How did you come to Trinity and have you been here for a while?

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Yeah.

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So we had been really active in our Anglican Church back in Montreal.

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And when we came here, we were actually living very close to Trinity.

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And so this was the local Anglican Church.

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We came to check it out and we have not left ever since.

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Well, it's been great.

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And I'm sure you've seen a lot of the changes that have occurred over the years here as

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well.

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All right.

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So what led you to sort of transition from teaching and come into this role here at church

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at Trinity?

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Right.

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So after I was at Fribble, I spent actually a few years here at the church running a debt

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center with an organization called Christians Against Poverty.

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And that was a really worthwhile project that the church was involved in sharing with people

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in low income primarily situations and sharing the love of Jesus in a very practical way.

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So that was a very fulfilling sort of role that I was involved in for a number of years

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here.

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And then once the position was...

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Heidi was in a somewhat similar position to mine at the time.

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When she stepped down, there was a process of sort of developing what the needs of the

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church were.

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And as that was being developed, I was doing some interim work in that capacity and really

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felt like it was a great fit for me.

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So I offered myself.

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Yeah.

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So I would have to say that in my year or so here as working here at Trinity, you do

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do a fantastic job.

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You are kind of the glue, we would say, that holds a lot of things together.

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I have to say that for me, a lot of that comes out of just loving this church a lot.

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Right.

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Oh, that's great.

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Such a good fit.

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So for those of us who aren't familiar with what an operations director does, maybe in

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a few sentences, could you summarize what your role is?

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And then maybe we can look at some of the specifics.

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Sure.

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Sounds good.

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I'd say there are a number of components to it.

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And we might sort of group them in terms of finance, facilities, people, project management,

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and then probably the church management software.

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Okay.

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So that's already a lot of things that sort of fall under your umbrella.

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Quite a diverse portfolio, but probably makes each and every day unique and exciting and

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probably a little challenging as well.

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But you mentioned finances.

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And I know we have a treasurer.

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So I'm wondering, where do you fall into the mix there in terms of finances?

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I'd say generally speaking, my role is one that holds intention, kind of the big picture

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and then the detail.

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And that's certainly an aspect of the job that I really like.

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And finance is no different.

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So there are a number of people involved for which I'm eternally grateful, including our

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wonderful treasurer.

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We also have an accounting team.

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We've got Liz, who does the stewardship.

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We've got people who are assisting with the accounting and the invoicing and all of those

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pieces.

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And so I think there is a need and it's helpful to have someone who's sort of seeing how those

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pieces fit together.

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That's me.

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I think there is.

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Including the budgeting and the staffing.

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You know, it just goes on and on.

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Yep.

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All right.

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Well, you do a great job at it.

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Thanks.

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And then I remember there was another F. So there's finances and then you mentioned facilities.

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And this is a big building.

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So I know even small buildings have a lot of need a lot of attention.

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So this is an even larger facility.

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So how do you fit into sort of managing facilities at the church?

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So again, lots of people involved, including Bill Schollin, who's terrific at keeping things

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working and, you know, maintaining the repairs and also assisting with some of the larger

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projects as well.

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But we've got a big building, as you said, and we not only have this building, but we've

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got the cemetery and we've got a rental property.

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So between all of those and managing all the various services and the repairs, the larger

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projects we've got some on the go right now.

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In fact, our HVACs are being replaced.

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So there's a lot going on at any given point in time.

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I can imagine.

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All right.

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What's the HVAC all about?

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What's replacing the whole system?

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Right.

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So our heating and air conditioning system has at one point, you know, our building is

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now 25 years old.

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When we had our roof replaced a while ago, we also discovered that the HVACs were near

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the end of their life lifespan.

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There's actually several units, some of whom have already been replaced.

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We're now replacing the last ones.

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Wow.

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All right.

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Well, the end is near.

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The end is near.

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It's here.

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On to the next project.

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And then when I'm thinking of your umbrella and of all the different roles that fall underneath

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your responsibilities, one was people you mentioned.

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And I know as a staff member that you're a little bit of my go to in many ways, probably

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more ways than one.

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But who else sort of falls under your view?

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Right.

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Well, I'd say that, again, there's maybe some points where of connection.

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So there's interacting with staff in terms of staff meetings, both regular ones and larger

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ones.

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There's the HR component with staff, with the various members of the church.

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It's sending out the weekly email that goes out.

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It's troubleshooting on a Sunday.

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So answering questions that come up and whatever is needed.

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That's interacting with the board of directors, with the diocese.

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So it's a number of sorts of people.

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And of course, people are really important.

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That's right.

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A church without people is not much of a church.

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That's for sure.

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And then I love that there was an F and an F, finances and facilities.

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And then there were two P's.

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This is my little brain memory trick here.

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There was people and then you mentioned project management.

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So maybe you've been here for several years now.

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Can you let us know about some of the projects you've overseen?

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Sure.

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So one key one at the beginning actually was transferring over to our tool that we use

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for our church software and data management.

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The one that we've done quite recently would be our VIM project, our viewers into members,

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which involved a fairly significant five-year grant from the diocese of which funding for

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this project that we're engaged in right now.

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That's right.

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His response all right.

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So thank you VIM and thank you Natalie.

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Okay, that's great.

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And so any projects upcoming in the future or is that something that we...

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Well, more details to follow, but right now we're actually looking at some significant

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other capital projects that might need to be coming down the road.

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Okay.

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So stay tuned everyone.

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I'm looking forward to that.

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Now we do have some time.

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So I would love to sort of expand on that fifth point that you mentioned, which was

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our church management software.

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And I believe it's called Planning Center.

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Yes.

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And I know you've got more to say about Planning Center and its complexities and maybe what's

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church facing and what's... or internal facing and what's church facing.

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So can you tell us what is Planning Center?

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What is this beast?

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Sure.

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Yeah.

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Right.

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It is a tool that we use quite a lot here.

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And I sort of liken it to an iceberg where there's a lot of components down below the

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surface and the part that's above that most of the people in the church are seeing is

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Church Center, which is the app for the whole congregation to use.

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Yeah.

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All right.

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So Church Center is something that anyone who's connected to Trinity can use and get

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connected into.

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And I know that it's available via app, like you said, so tablet or any of your devices,

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but you can also access it through a desktop computer as well, right?

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Yes, absolutely.

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So how does someone go about getting Church Center, Natalie?

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Okay.

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So if they're doing it through the web, then it's just going to the URL for Church Center

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and finding us there.

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We are happy to provide the link.

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Right.

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And I think it's on our website.

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Terrific.

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Yeah.

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And if it's through the app, then they can go to their regular app store, find the app

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there, Church Center.

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And then once you're in it, it will direct you to choose a church.

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You want to choose Trinity streets, Phil.

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And then follow the prompts.

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Okay.

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All right.

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So I did something ahead of time, Natalie, is I took a quick screenshot of my own personal

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Church Center account.

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Great.

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And I was hoping that we could maybe get it up on the screen in the next minute or so.

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And we can talk through a little bit about the sort of the most basic features of Church

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Center.

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Sounds good.

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All right.

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So we're going to show you a little Church Center tutorial.

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Here it is.

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This is my own app here that I had on my phone.

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And I think you can notice that there's some buttons on the bottom.

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So I've selected the profile button there at the bottom.

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What's that all about, Natalie?

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Right.

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Where here's where you can choose what information you want to share.

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You can add your own contact information.

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And again, you can see the profile information will allow you to put your picture in and

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choose what you want to share with other people.

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Yeah.

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And it also looks like maybe it tells you a little bit about what you're involved in

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as well.

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So you're going to be seeing what you are involved in and you can also hear under the

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events tab, you can see what things you might want to choose to get involved in in terms

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of some of the events that are coming up and choose them.

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If you click on any of them, you'll get more details and you can also register for them

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right there.

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All right.

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I love how my quick screenshot here.

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This is the give tab, isn't it Natalie?

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Absolutely.

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So this allows us to do what?

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You can make a donation right there.

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You can put the amount that you want to.

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You can choose the frequency, whether it's just one time or a recurring gift, and you

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can choose your payment type right there.

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00:11:46,000 --> 00:11:47,000
That's easy.

257
00:11:47,000 --> 00:11:48,000
Yep.

258
00:11:48,000 --> 00:11:49,000
That's great.

259
00:11:49,000 --> 00:11:50,000
Right through the app.

260
00:11:50,000 --> 00:11:51,000
All right.

261
00:11:51,000 --> 00:11:52,120
So if you click the three dots, there's some options.

262
00:11:52,120 --> 00:11:56,000
This tab here tells you which groups you're involved in and you can see that I'm involved

263
00:11:56,000 --> 00:12:00,380
in a few groups, but I'm also able to then check out different things like life groups

264
00:12:00,380 --> 00:12:02,000
and volunteer teams as well.

265
00:12:02,000 --> 00:12:03,000
Absolutely.

266
00:12:03,000 --> 00:12:04,000
Yeah.

267
00:12:04,000 --> 00:12:05,000
What's this one here, Natalie?

268
00:12:05,000 --> 00:12:06,160
The directory is great.

269
00:12:06,160 --> 00:12:09,120
And I think that maybe not enough people know how to use it.

270
00:12:09,120 --> 00:12:13,020
And it's a terrific tool to connect with other people in the church.

271
00:12:13,020 --> 00:12:16,600
Lots and lots of people, as you can see, are listed here and people can choose what they

272
00:12:16,600 --> 00:12:18,040
want to share or not share.

273
00:12:18,040 --> 00:12:21,520
And then you can just contact them directly by just clicking on them.

274
00:12:21,520 --> 00:12:22,520
That's fantastic.

275
00:12:22,520 --> 00:12:23,520
Yeah.

276
00:12:23,520 --> 00:12:27,580
So this one here was just a link directly to the Trinity Streetsville website.

277
00:12:27,580 --> 00:12:31,360
So if you ever want to access the website, you can access it directly through the app.

278
00:12:31,360 --> 00:12:32,360
Super.

279
00:12:32,360 --> 00:12:33,360
Right?

280
00:12:33,360 --> 00:12:34,360
Yeah.

281
00:12:34,360 --> 00:12:35,360
All right.

282
00:12:35,360 --> 00:12:36,360
There we are.

283
00:12:36,360 --> 00:12:37,360
That's me.

284
00:12:37,360 --> 00:12:38,360
Just, oh, you can see my phone.

285
00:12:38,360 --> 00:12:39,360
And I think that's Church Center in a nutshell, isn't it?

286
00:12:39,360 --> 00:12:40,360
Absolutely.

287
00:12:40,360 --> 00:12:42,120
There might be a few things we can add to that too.

288
00:12:42,120 --> 00:12:44,320
Oh, my goodness, I feel like I'm out of breath.

289
00:12:44,320 --> 00:12:45,800
Just going through that.

290
00:12:45,800 --> 00:12:46,800
That's right.

291
00:12:46,800 --> 00:12:49,160
And we want it to be as easy as possible for people to use.

292
00:12:49,160 --> 00:12:53,480
So if anybody runs into trouble, to just reach out to us and we're happy to give them a hand.

293
00:12:53,480 --> 00:12:54,480
Oh, excellent.

294
00:12:54,480 --> 00:12:58,200
Now I noticed that on Church Center, there was one button that said check in.

295
00:12:58,200 --> 00:12:59,200
Right.

296
00:12:59,200 --> 00:13:02,280
But I didn't click it because I don't think there were any events to check in.

297
00:13:02,280 --> 00:13:07,040
So it wouldn't have been very effective tool just to show at that moment when I did the

298
00:13:07,040 --> 00:13:08,040
shot.

299
00:13:08,040 --> 00:13:09,560
But what is the check in button all about?

300
00:13:09,560 --> 00:13:10,560
Right.

301
00:13:10,560 --> 00:13:13,240
There's one difference between the app and the desktop version.

302
00:13:13,240 --> 00:13:15,720
So you can't use check ins for the desktop version.

303
00:13:15,720 --> 00:13:19,560
But if you're using the app, you can use it to check in either for online when you're

304
00:13:19,560 --> 00:13:26,120
watching church on a Sunday, or you can use it to pre check in on for other events.

305
00:13:26,120 --> 00:13:27,120
Oh, that's so helpful.

306
00:13:27,120 --> 00:13:28,120
Yeah.

307
00:13:28,120 --> 00:13:29,120
All right.

308
00:13:29,120 --> 00:13:32,280
Well, Natalie, I feel like you have given us all a lot to think about.

309
00:13:32,280 --> 00:13:35,400
And you've definitely told us a lot about what goes on here at the church.

310
00:13:35,400 --> 00:13:40,840
And I mean, for me personally, just a deeper appreciation for all of the inner workings

311
00:13:40,840 --> 00:13:43,280
how the church runs so smoothly.

312
00:13:43,280 --> 00:13:44,280
Thanks.

313
00:13:44,280 --> 00:13:46,240
Well, you're definitely going to be welcome back.

314
00:13:46,240 --> 00:13:50,840
Maybe we can talk about any of the new upcoming projects you have in the next couple of months.

315
00:13:50,840 --> 00:13:51,840
I don't know.

316
00:13:51,840 --> 00:13:52,840
Sounds good.

317
00:13:52,840 --> 00:13:53,840
All right.

318
00:13:53,840 --> 00:14:05,480
Thanks, everyone, for joining us here for Trinity Talks.