WEBVTT

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Welcome to the Innovation Conversation, a podcast

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about innovators, both in business and real life.

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Hosted by myself, Ricardo Rescual and Harry McCona.

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This podcast is also sponsored by ODEV Tech.

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ODEV Tech is your premier software development

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partner. Make sure you check them out at odev

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.tech. The podcast is also sponsored by Notion

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.so. Notion is offering six months for free for

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new users. Make sure you check out our website,

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thestoreofevents .co .uk to read in the software.

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Hi, and welcome to another episode of the Innovation

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Conversation. Today we are joined by Tom Lauren.

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Tom, welcome to the podcast. Thanks for calling.

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Yeah, it's great to be here. It's great to be

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here. Thank you. Tom, would you like to introduce

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yourself to the audience, please? Sure. I'm Tom.

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I'm the founder of Passion Lab, which is a London

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-based AI machine learning laboratory. We design

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and develop bespoke machine learning solutions

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for businesses, all shapes and sizes. But yeah,

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I'm a born and bred Londoner and love this city,

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albeit with the UKs going through a bit of a

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market correction, put it that way. But things

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are hopefully going to gradually look up and

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yeah. So yeah, no, all good. You're one of the

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few, not few, but in London, I think it's 50

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-50, isn't it? people actually being born in

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London and elsewhere outside of the UK and also

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outside of... Yeah. It's a wonderful melting

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pot of all sorts of people. And for that reason,

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I love it. I wouldn't change it for the world.

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And I think it's rare in terms of global cities

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to have that level of diversity and cohesion

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as well on the whole. And I think it's... No,

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I love the city. It's also got an abundance of

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opportunity. in the sense that, you know, again,

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for all its challenges, it has a, you know, it's

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a very mature economy and there are lots of,

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from service led businesses, well, businesses

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of all shapes and sizes. And you look in the

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right places, there's a hungry ambition. Maybe

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not quite like the Americans or the New Yorkers,

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but like it. So there's a hungry ambition, I

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think here still in London. Well, at least we

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know that London does get its sleep. unlike New

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York, right? You never stop sleep for brainy

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sleepers. In London, people actually do go home

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and get a little, a good night rest every once

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in a while. Every once in a while, not all the

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time, but yeah. All right, Tom, tell me a bit

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more about National Lab and how you came to be,

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you know, the CEO. Sure. But also how do you

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get to that point? Well, let me actually, let

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me start that way around then. So I've done various

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things in my career. I'm in my early thirties

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for full transparency and first cut my teeth

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back at when I was 18 years old in recruitment

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in headhunting um my really he was my first sort

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of mentor man called John Gardner he gave me

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my first job at a company called NBI and I was

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a research associate there and I was basically

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you know told to go and actually you know find

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some interesting candidates for various roles

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big roles but it was a great first foray into

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business and out of school and it was a great

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it was a great It was a small enough business

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that you got to sense that, you know, of all

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the different moving parts and the energy involved

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in a kind of high growth business like that one.

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Anyway, they actually sponsored me initially

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through university and through Bristol University.

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I wasn't very good at watching daytime TV though,

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so at any sort of free moment, I was looking

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at new ways or new ideas or new businesses to

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launch and got myself quite immersed in the whole

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event and artist management space. Managed and

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ran or set up a company called Foundation Present,

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which ran basically nights over the course of

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three years. We did pretty well. What was essentially

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a team of nightclub promoters giving it a good

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shot. I think at one point we ran 27 nights in

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a month and turned over some pretty good cash.

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It was good again. It was. It was. But yeah,

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I left Bristol with a first in politics and then

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decided, as you would, with the support, with

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two others, launched an ice cream business called

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Pops. Myself and two others, James and Harry,

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they'd spearheaded the idea and they needed someone

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to come on board and lead a lot of their sales

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and the commercial side. And so I came on board

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in 2014 as a sort of founding partner of Pops.

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And again, that was a bit of a step change from

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nightclubs to ice cream. And we ended up in the

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course of four years, we sold, I think just shy

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of 9 million ice lollies and ice creams. We did

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a JV with Diageo, created a Pimms and bought

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a Ginatonic ice lolly. And we had an office in

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Melbourne. And in Ibiza, where else? And obviously,

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and in London, yeah, it was, it was, again, that

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was the sort of, that was the step up from that,

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from foundations through to POPs. That was a

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step up. We were now kind of in the sort of so

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-called, I don't know, teenage years or whatever,

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trying to work things through and work things

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out. And then I left in 2014, following our exit

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to a contract caterer, to Bruce. We then moved

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and... And then I got head on to that, she could

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join as a co -founder of another consumer lifestyle

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business called Oto. And I spent and have spent

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the last, well, four years from 2018 to 2022

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building that business. And again, some great

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successes in loads of learning curves and loads

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of learnings. And it was, it was again, it was

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a fascinating journey, that one. And in 2002,

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I decided to step back from that and we, and

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go into something totally fresh. I wanted to

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try something really new and really challenge

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myself. And I, I'd spent 10 years in the kind

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of consumer brand space. Tough, you know, it's

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a, it's a real, it's a hustle, you know, consumer

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market was fickle, Brexit didn't help. COVID

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certainly didn't help. And so I was wanting to

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try something new and have some real intention

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in my next move. In the past, I'd fallen from

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one thing to the next, you know, one conversation

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led to another. And then, you know, there, there

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I was, you know, in the business, whereas I wanted

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to stand back and go, okay, what does the next

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10 years look like? What the next 20 years look

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like? I have real intention in my actions. So

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actually for First part of 2023, I took a four

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month sabbatical. One of the best things I've

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done and didn't go traveling, but really tried

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to use that time as constructively as possible,

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as possibly, you know, and try and try and do

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something really, really worthwhile with that

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time. And in that period, it was just that the

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whole applied generative AI boom began to really

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take you know, really, really, you know, really,

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really started emerging. And it was at that point

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that, you know, when we started seeing it very

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much in on, you know, on the newspapers, on TV

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that I realized that, you know, this is the space

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that I really wanted to go into. So I spent the

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best part of the last 18 months, combination

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of various different, I went back to university

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today, did a kind of executive management program

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in the sort of foundations of AI, machine learning.

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I did recently one with University around sort

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of AI product market specialization, product

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specialization. And then I've spent the last

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year from about August, 2023, commercializing

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a machine learning research lab called Kerasos

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and had some great successes with that. But more

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recently, that was tied to a venture studio and

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more recently was keen to do my own thing. And

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so subsequently I've launched the Fashion Lab,

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which is a sort of AI and machine learning laboratory,

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designing and developing tools for different

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businesses, mainly kind of medium -sized to small

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-sized businesses, scale -ups, looking to kind

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of build AI. So yeah, that's a long -winded answer

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to your short question, but hopefully it gives

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you a sense of why I'm here. how I got here.

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It's great. And it actually gives me a lot of

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follow -up questions to do now. Now I'm just

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curious on one thing, because you actually, you've

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been in business for quite some time. You've

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grown business successfully and now you're building

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something in AI that actually helps other businesses

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to be successful as well. What are the key features

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that, you know, that you need to implement in

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order to make a business successful? Because

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you've done that all in the past. I've done it

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in various different ways in the past and There

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are so many different business books and founders

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have written so much about various different

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approaches. Of course, there is no one best approach,

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but I mean, my personal view is, yeah, it of

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course takes grit, determination and resilience.

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It goes without saying to really get moving and

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get pointing in the right direction. It takes

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conviction. I think you've got to have a sense

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of like, you know what, we can, we can do this.

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We've really got to do this. And it's in, you

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know, my way will work as well as anyone else's,

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you know, I think often you can get, we can get,

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we can be prone to in general and talking to

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just, you know, people in general can be kind

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of prone to be knocked off course, you know,

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get pieces of advice that way. And suddenly,

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maybe you should just, you know, throw it all

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out and go that direction instead. You've got

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to be able to really stick to your guns and despite

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sometimes what the market might be saying or

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whatever, you go, no, actually we've got a lot

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more to go on, whether it's customers, what they're

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telling us, validating product and market, those

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kind of things. You've got to be able to really

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have that conviction in kind of where you're

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going. But yeah, I think there's that. I mean,

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it goes to that saying that I also, you know,

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flexibility, nimbleness, the ability to pivot.

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I mean, if I could, if I had a pound for every

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time I pivoted and gone a different, you know,

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because of a certain thing has gone some way

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or another, then, you know, I'd be a lot richer.

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But it is, I think there's definitely that. Um,

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and yeah, just, but also, you know, learn what

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to take seriously and what not to take seriously.

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Sometimes you've won. One can try and take certain

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things too seriously. We're all trying this.

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We're all just, just trying our best here. We're

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all just trying to keep the lights on. We're

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all just trying to, you know, you know, exist

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and continue and grow in this world. And yes,

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of course there are certain things that really

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require like, you know, you know, need to be

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taken seriously, but also you get knocked back

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a bit, laugh it off, move on. And, you know,

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and, and, and, and, and, and, and, and, you know,

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approach the next challenge with a kind of but

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in the sense of humor. Are you finding the market

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now that you're doing something in AI, you know,

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for SMEs, are you finding, are they very receptive

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to it or they still might figure out what exactly

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it means for them? There is, as everyone will

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probably not largely know, a gold rush happening

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right in front of our eyes right now. And I've

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been involved in those areas before, but This

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is obviously, this is different, this is a new

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frontier that's being forged right in front of

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our eyes. And there is no doubt, a lot of hype,

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a lot of excitement, you know, a lot of it is

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absolutely valid. I mean, this technology is

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and will transform our lives. Largely, we hope

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for the better, but also, you know, there is,

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you know, not all hype is good hype either. You

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know, we're seeing that in some of the valuations.

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coming out to the US and, and, and also here

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in the UK. And as I say, we're seeing a, um,

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yeah, it's a sudden sort of shift. I mean, you

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know, it's, it's, it's extraordinary speaking

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to certain businesses, you know, big businesses,

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you know, they have, they have talking with Goveting,

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they've just gone right, they're sort of down

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tools and everything else. It's like, what is

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our AI strategy? Where do we focus? How do we

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go after it? It's obviously a deciding thing

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for me to be involved in. And I was speaking

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to businesses at the time. all shapes and sizes,

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largely in that kind of, you know, kind of UK

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definition of a medium -sized enterprise. So

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from kind of like, you know, 30, 40 employees

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up to about 150, 200 employees, you know, turning

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over, I don't know, 5 million plus, 10 million

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plus, that kind of bracket is who we're kind

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of speaking to. And the nice thing and exciting

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thing about this technology is because it's still,

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I mean, it's, you know, in its current form,

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it's in its, you know, relative infancy and what

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in terms of what it's in its capability and it's

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evolving at such a rate that every day there's

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something new to offer. There's something new

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to explore. There's something new to kind of,

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um, you know, upskill people on. And so it's,

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it's exhilarating. You think you actually mentioned

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something actually, which is the upskilling of

00:13:48.450 --> 00:13:50.970
personnel. Do you think that a lot of people

00:13:50.970 --> 00:13:52.570
are going to be left behind? Cause that's always

00:13:52.570 --> 00:13:54.279
something. I'm saying, Oh, you know, a lot of

00:13:54.279 --> 00:13:55.960
people are not going to give up in times and

00:13:55.960 --> 00:13:57.980
whatnot, but I actually think it's going to end

00:13:57.980 --> 00:14:01.240
up creating a lot more. So you need some bigger

00:14:01.240 --> 00:14:03.399
economy. So what do you think about that? Absolutely.

00:14:03.679 --> 00:14:06.120
And I think we began, we only distract ourselves.

00:14:06.259 --> 00:14:12.240
I mean, like we must be careful that there is

00:14:12.240 --> 00:14:17.830
a bubble broadly still. You know, within certain

00:14:17.830 --> 00:14:20.690
people who read certain types of news or are

00:14:20.690 --> 00:14:23.129
in certain types of industries, et cetera, they'll

00:14:23.129 --> 00:14:26.009
be very aware of AI and particularly these generative

00:14:26.009 --> 00:14:28.590
tools that are getting a lot of excitement. But

00:14:28.590 --> 00:14:34.690
there is also that 80 % below whereby they're

00:14:34.690 --> 00:14:36.389
still running their business. They're still running

00:14:36.389 --> 00:14:38.509
in the right direction. They probably heard about

00:14:38.509 --> 00:14:41.190
it. They essentially flirted with ChatGBT and

00:14:41.190 --> 00:14:43.789
things like that. But really for them, it is...

00:14:43.980 --> 00:14:47.519
totally uncharted ground. For me, there's an

00:14:47.519 --> 00:14:49.500
interesting chunk there. Of course, you'll always

00:14:49.500 --> 00:14:51.759
have the 5 % who are very kind of like aware

00:14:51.759 --> 00:14:54.559
and kind of informed of this technology. But

00:14:54.559 --> 00:14:58.399
there's, I mean, I know this, I mean, 5 % of

00:14:58.399 --> 00:15:01.159
businesses have started exploring implementing

00:15:01.159 --> 00:15:05.580
AI, yet 95 % of people have heard about AI. So

00:15:05.580 --> 00:15:10.200
there is a huge gap between awareness and implementation.

00:15:10.200 --> 00:15:14.299
And that is a very exciting sort of you know,

00:15:14.480 --> 00:15:16.980
thing to be able to kind of, you know, work with.

00:15:17.220 --> 00:15:19.100
So yeah, I think, I think it's going to be, it's

00:15:19.100 --> 00:15:21.379
going to be, it's going to be, um, going to be

00:15:21.379 --> 00:15:23.500
careful not to over hype it and realize that

00:15:23.500 --> 00:15:25.220
in fact, there's still lots of people who aren't

00:15:25.220 --> 00:15:29.620
fully yet, you know, a concept or the very, or

00:15:29.620 --> 00:15:31.399
the other side of the spectrum. They're quite

00:15:31.399 --> 00:15:33.799
intimidated by it. What do you think is stopping

00:15:33.799 --> 00:15:36.019
people from actually implementing more solutions,

00:15:36.259 --> 00:15:38.799
more AI solutions onto their business? Because

00:15:38.799 --> 00:15:40.919
we can get tutorials on how to, for example,

00:15:42.929 --> 00:15:44.870
Totally. I think there's a couple of, a couple

00:15:44.870 --> 00:15:48.289
of things. I think some of it comes down to,

00:15:48.509 --> 00:15:51.350
like, emotional behavior, comes down to trust,

00:15:51.509 --> 00:15:55.629
comes down to, um, comes down to kind of, you

00:15:55.629 --> 00:15:57.309
know, credibility and making sure that, you know,

00:15:57.309 --> 00:15:59.850
is this right for me now? Other stuff comes down

00:15:59.850 --> 00:16:04.809
to like, you know, the realities of life. There's

00:16:04.809 --> 00:16:07.570
always, you know, a new and exciting technology,

00:16:07.570 --> 00:16:09.809
maybe not like this one or a tool that, you know,

00:16:09.990 --> 00:16:11.870
one might want to implement into their business.

00:16:12.659 --> 00:16:16.200
the sort of often manana manana kind of mentality,

00:16:16.500 --> 00:16:18.720
you know, we'll do it tomorrow, we will get to

00:16:18.720 --> 00:16:20.639
it, but you know, we're actually really quite

00:16:20.639 --> 00:16:23.120
busy at the moment. And so it's about actually

00:16:23.120 --> 00:16:27.299
trying to again, create an environment which

00:16:27.299 --> 00:16:31.620
is accessible, helps businesses adopt it in a

00:16:31.620 --> 00:16:34.440
way that is not daunting. It is not going to

00:16:34.440 --> 00:16:37.820
be a major upheaval to their workflows and everything

00:16:37.820 --> 00:16:40.120
else. I could do it in kind of conjunction with

00:16:40.120 --> 00:16:42.779
their existing, which From our experience, we're

00:16:42.779 --> 00:16:45.240
able to do, and we have been able to do, and

00:16:45.240 --> 00:16:48.940
again, just be able to, main part of this is

00:16:48.940 --> 00:16:53.399
just education, demystifying it. It is not as,

00:16:53.620 --> 00:16:56.419
I mean, put it this way, these models are extraordinary.

00:16:57.519 --> 00:16:59.919
The time it's taken, you know, remember this

00:16:59.919 --> 00:17:02.340
science, machine learning has been, you know,

00:17:02.419 --> 00:17:05.160
a science since 50s, you know, Alan Turing's

00:17:05.160 --> 00:17:09.170
day. You know, I'm not, I'm not. downplaying

00:17:09.170 --> 00:17:11.309
the extraordinary minds that have gone into it.

00:17:11.549 --> 00:17:14.369
But when you break it down, when you realize

00:17:14.369 --> 00:17:17.109
you've got a set of input data and you've got

00:17:17.109 --> 00:17:20.569
a set of output data and you're creating essentially

00:17:20.569 --> 00:17:24.410
a set of an algorithm, a set of rules to be able

00:17:24.410 --> 00:17:26.009
to do stuff with that data, whether it's making

00:17:26.009 --> 00:17:29.049
prediction or generate new data from it, you

00:17:29.049 --> 00:17:31.230
can begin to break it down in a way that's a

00:17:31.230 --> 00:17:33.430
bit more bite -sized for people and understand

00:17:33.430 --> 00:17:38.750
that what data, which is such an overused word.

00:17:38.930 --> 00:17:41.130
What does that actually mean for people? Like,

00:17:41.230 --> 00:17:44.309
is it images? Is it numbers? Is it videos? What

00:17:44.309 --> 00:17:46.650
is it? You know, how does it look? How is it

00:17:46.650 --> 00:17:48.650
structured? How does it look in your business?

00:17:49.069 --> 00:17:52.349
Once you break it down for people, from my experience,

00:17:52.650 --> 00:17:56.029
it just becomes, people go, oh yeah, actually,

00:17:56.190 --> 00:17:58.809
no, that's not as complicated as I was meant

00:17:58.809 --> 00:18:00.789
to believe. And therefore a little bit more kind

00:18:00.789 --> 00:18:03.309
of receptive. I was just about to ask something

00:18:03.309 --> 00:18:05.730
regarding breaking down barriers, which is, you

00:18:05.730 --> 00:18:07.609
know, in all the businesses you build, I'm sure

00:18:07.609 --> 00:18:09.490
there was many stages where you actually had

00:18:09.490 --> 00:18:11.769
to break down mental barriers that people might

00:18:11.769 --> 00:18:14.089
forge a business saying, this is never going

00:18:14.089 --> 00:18:16.150
to be successful. Maybe it was the ice cream

00:18:16.150 --> 00:18:18.690
business, maybe it was, you know, the nightclub

00:18:18.690 --> 00:18:21.049
business, and now the ice cream business. So,

00:18:21.309 --> 00:18:23.670
is there any tips or tricks you can give to fellow

00:18:23.670 --> 00:18:25.670
entrepreneurs listening in and say, hey, this

00:18:25.670 --> 00:18:27.690
is how you break down problems, how expensive?

00:18:29.309 --> 00:18:31.289
Just... I mean, it's a great point and you're

00:18:31.289 --> 00:18:34.130
right. I mean, we'll always come across sort

00:18:34.130 --> 00:18:40.309
of stigma or the status quo. You know, many people

00:18:40.309 --> 00:18:43.829
are inherently more sea conservative. You know,

00:18:43.829 --> 00:18:46.789
they don't necessarily like, you know, abundant

00:18:46.789 --> 00:18:48.890
and fast change, which is what we're experiencing

00:18:48.890 --> 00:18:51.809
right now. I think you've got to it that every

00:18:51.809 --> 00:18:54.769
single step of the journey put the customer of

00:18:54.769 --> 00:18:57.589
the consumer first. If that be a business, the

00:18:57.589 --> 00:18:59.950
key stakeholders. really bringing them along

00:18:59.950 --> 00:19:02.170
on the journey. And it comes down to precisely

00:19:02.170 --> 00:19:05.190
what I just said. Like it's a combination of

00:19:05.190 --> 00:19:08.170
putting a core foundation in place from a business

00:19:08.170 --> 00:19:10.710
perspective that gives you credibility from the

00:19:10.710 --> 00:19:14.250
onset. You know, sweat, I do think sometimes

00:19:14.250 --> 00:19:16.849
sweat the small stuff, sweat the detail, because

00:19:16.849 --> 00:19:20.089
if it is in the early stages, make sure you do

00:19:20.089 --> 00:19:22.430
dot those eyes, plus those teeth in respect to

00:19:22.430 --> 00:19:24.829
putting the foundations in place because it will

00:19:24.829 --> 00:19:27.839
build for so much something so much bigger, um,

00:19:27.839 --> 00:19:31.720
and I think will help you bring your customer,

00:19:32.240 --> 00:19:34.839
be a business, be a consumer along the journey

00:19:34.839 --> 00:19:38.180
with you more easily. And as I say, I think making

00:19:38.180 --> 00:19:42.180
sure that you're always, you've always got to

00:19:42.180 --> 00:19:46.940
look at how is it useful? How is it delivering

00:19:46.940 --> 00:19:50.099
value? Is it a nice to have? How do you turn

00:19:50.099 --> 00:19:52.460
a nice to have into a must have? And I think

00:19:52.460 --> 00:19:57.019
when you can do that, people, people will put

00:19:57.019 --> 00:19:59.799
aside their prejudices, and they'll give you

00:19:59.799 --> 00:20:03.519
a chance. Now, you know, I'm sure when in your

00:20:03.519 --> 00:20:06.160
career you've had some dark moments, right? There's

00:20:06.160 --> 00:20:10.039
always fears of more uncertainty, more instability.

00:20:10.660 --> 00:20:12.400
How do you deal with it? There are various different

00:20:12.400 --> 00:20:15.619
ways. There are some physical things I do, which

00:20:15.619 --> 00:20:18.920
is walking. I'm a big walker. I live not far

00:20:18.920 --> 00:20:21.400
from the river in Hammersmith, if I just need

00:20:21.400 --> 00:20:24.099
to take a... breath and a break. A walk down

00:20:24.099 --> 00:20:27.079
the river is often the best and most soothing

00:20:27.079 --> 00:20:29.779
kind of reset that I can do. It's more of a kind

00:20:29.779 --> 00:20:32.680
of meditation. Then more kind of like behave

00:20:32.680 --> 00:20:37.500
really otherwise. I have a strong group of mentors

00:20:37.500 --> 00:20:41.019
and friends that I can speak to and I lean into.

00:20:41.539 --> 00:20:45.500
I think we are only kind of as good and strong

00:20:45.500 --> 00:20:48.160
as some of our parts and making sure that you

00:20:48.160 --> 00:20:52.450
do have a strong network in place. be able to

00:20:52.450 --> 00:20:55.670
speak and get advice. I mean, I'm going this

00:20:55.670 --> 00:20:58.849
alone a bit. I've got some great people on board,

00:20:59.230 --> 00:21:02.029
but I mean, yeah, I'm a sole founder in respect

00:21:02.029 --> 00:21:04.950
to Passion Lab. But, you know, behind the scenes,

00:21:05.150 --> 00:21:06.930
there's lots of, there's lots of people actually

00:21:06.930 --> 00:21:09.329
there along the journey with me. I think making

00:21:09.329 --> 00:21:12.109
sure that, yeah, you've got some, like you take

00:21:12.109 --> 00:21:14.670
some time with yourself, whether it's exercise

00:21:14.670 --> 00:21:17.890
or water on the river, and also you surround

00:21:17.890 --> 00:21:21.380
yourself by, um, and great people because at

00:21:21.380 --> 00:21:23.519
that point the rest does fall into place. Who

00:21:23.519 --> 00:21:26.259
inspired you to start this? Because obviously,

00:21:26.460 --> 00:21:27.599
you know, you didn't wake up one day and say,

00:21:27.599 --> 00:21:29.259
I'm going to launch a business. You always had

00:21:29.259 --> 00:21:31.900
some type of role model on the shipping. So what

00:21:31.900 --> 00:21:34.680
was this role model? I mean, there have been

00:21:34.680 --> 00:21:37.539
various role models in my life at different stages.

00:21:37.759 --> 00:21:41.960
I mean, you know, true, albeit cliched, my father

00:21:41.960 --> 00:21:45.460
was a, was a, was, was a self -starter. Um, and,

00:21:45.579 --> 00:21:49.509
um, and was very kind of entrepreneurial in that

00:21:49.509 --> 00:21:52.710
respect. So I think there's definitely elements

00:21:52.710 --> 00:21:55.890
of that there. I think, but also there was a

00:21:55.890 --> 00:22:00.190
sort of personal conviction of like, I believe

00:22:00.190 --> 00:22:02.890
we are, there may be a higher power, but we're

00:22:02.890 --> 00:22:06.410
on this earth once and we need to make sure that

00:22:06.410 --> 00:22:08.930
we really make a difference. And I don't want

00:22:08.930 --> 00:22:10.670
to waste the day and I don't want to waste a

00:22:10.670 --> 00:22:13.920
minute. And if that means forging something new,

00:22:14.180 --> 00:22:16.119
creating a new business, creating something,

00:22:16.339 --> 00:22:18.859
adding value, changing the landscape in some

00:22:18.859 --> 00:22:23.279
form or another. That is, for me, empowering.

00:22:23.680 --> 00:22:27.319
It's quite powerful. When you're in sales, you

00:22:27.319 --> 00:22:30.279
often come across people who end up, I'm not

00:22:30.279 --> 00:22:32.839
going to say making you lose your time, but they

00:22:32.839 --> 00:22:35.680
end up just falling. How do you manage that?

00:22:35.680 --> 00:22:37.619
How do you manage that anxiety of waiting for

00:22:37.619 --> 00:22:39.660
someone to say yes or no? And like, why don't

00:22:39.660 --> 00:22:41.339
you just give me a reply? I need this reply for,

00:22:41.740 --> 00:22:46.170
you know, So my sales approach has always shifted.

00:22:46.390 --> 00:22:48.210
It's been very fluid and dependent, obviously,

00:22:48.289 --> 00:22:50.890
what I'm selling. But the skillsets are very

00:22:50.890 --> 00:22:54.789
transferable. And there's a lot of commercial

00:22:54.789 --> 00:22:57.710
crossover over what I've actually done, believe

00:22:57.710 --> 00:22:59.869
it or not. Again, it comes back to that value

00:22:59.869 --> 00:23:02.750
adds, speed to value. I think making sure that

00:23:02.750 --> 00:23:06.250
you are approaching it in a way that you need

00:23:06.250 --> 00:23:09.490
to understand what it is the buyer in any respect

00:23:09.490 --> 00:23:13.440
is. how they operate. What's their rhythm? What's

00:23:13.440 --> 00:23:17.400
their working rhythm? Don't go chasing people

00:23:17.400 --> 00:23:20.240
on a Monday morning. That's for sure. Make sure

00:23:20.240 --> 00:23:24.099
your timing is on point. Make sure that where

00:23:24.099 --> 00:23:27.099
you structure, whether it's an email or nowadays,

00:23:27.440 --> 00:23:30.420
frankly, people selling over new tools like Loom

00:23:30.420 --> 00:23:33.740
videos and things like that. I think that we...

00:23:33.759 --> 00:23:35.940
We're selling in different ways and you're not,

00:23:36.160 --> 00:23:38.119
you're, I mean, you know, on one side you're

00:23:38.119 --> 00:23:40.779
selling, you're also, remember, you've got to

00:23:40.779 --> 00:23:42.619
talk, you've got to just talk to the benefits.

00:23:43.160 --> 00:23:45.440
You know, you've got to, you know, the classics,

00:23:45.720 --> 00:23:49.440
the feature advantage benefit, try to make sure

00:23:49.440 --> 00:23:51.619
that you're always talking to the benefits. You're

00:23:51.619 --> 00:23:54.500
not, you're not, you know, trying to get away,

00:23:54.599 --> 00:23:56.000
you're trying to get away from that. Just sort

00:23:56.000 --> 00:23:57.880
of, you're selling a feature, you're selling,

00:23:59.019 --> 00:24:02.539
selling, you know, a life -changing experience

00:24:02.539 --> 00:24:04.940
a life -changing moment whatever it might be

00:24:04.940 --> 00:24:07.160
it's going to it's going to deliver real value

00:24:07.160 --> 00:24:10.819
and also don't don't stop knocking either don't

00:24:10.819 --> 00:24:13.240
take the foot off the accelerator either i mean

00:24:13.240 --> 00:24:16.220
strike well the iron's hot people are keen you

00:24:16.220 --> 00:24:18.099
know people can get distracted also very easily

00:24:18.099 --> 00:24:21.880
too so make sure you you you don't let time get

00:24:21.880 --> 00:24:24.500
in the way of good deal so from the knowledge

00:24:24.500 --> 00:24:26.640
you have right now what advice would you give

00:24:26.640 --> 00:24:29.680
yourself 10 years from what you've learned in

00:24:29.680 --> 00:24:32.920
your journey What would you tell yourself? I

00:24:32.920 --> 00:24:34.859
would, it's a good question. What would I do?

00:24:36.819 --> 00:24:40.619
Just get going. Just keep getting moving. Because

00:24:40.619 --> 00:24:43.440
often, and I've done this in the past, I did

00:24:43.440 --> 00:24:46.400
this very recently in fact, I spent a long time

00:24:46.400 --> 00:24:51.539
spending hours, hours, days in fact, strategizing

00:24:51.539 --> 00:24:54.480
and planning the perfect, you know, doing all

00:24:54.480 --> 00:24:56.940
the market research and doing all the consumer

00:24:56.940 --> 00:25:00.039
and company research and finding my, you know,

00:25:01.099 --> 00:25:05.460
ICP and owning it on that. But really it was

00:25:05.460 --> 00:25:09.220
all sort of theoretical because I just, you know,

00:25:09.259 --> 00:25:11.539
until I got going and still I started, started

00:25:11.539 --> 00:25:14.000
trading and I just got my first few customers.

00:25:15.039 --> 00:25:17.700
Then so much became clearer. I mean, so much

00:25:17.700 --> 00:25:20.440
to the extent that in fact, now I remember about

00:25:20.440 --> 00:25:22.779
three months ago, just about before we got Passion

00:25:22.779 --> 00:25:26.279
Lab really moving, I said to a good friend of

00:25:26.279 --> 00:25:29.920
mine, And what do you think the next step is?

00:25:30.039 --> 00:25:32.259
You need to sit down. To make it a classic error,

00:25:32.440 --> 00:25:35.319
you're trying to steer a parked car. Just get

00:25:35.319 --> 00:25:39.839
going and you'll be able to move and pivot and

00:25:39.839 --> 00:25:42.019
all the rest of it. And that's definitely been

00:25:42.019 --> 00:25:47.180
true. So don't think too hard. Just do get going

00:25:47.180 --> 00:25:50.019
and a lot will become clear. Now I've noticed

00:25:50.019 --> 00:25:54.980
on your journey, you went in and out of university.

00:25:55.210 --> 00:25:58.130
How important do you think education is for an

00:25:58.130 --> 00:26:02.009
entrepreneur overall? So I think it gives you

00:26:02.009 --> 00:26:04.970
a great question that actually, because I would

00:26:04.970 --> 00:26:08.150
say one thing I probably would have done possibly

00:26:08.150 --> 00:26:12.390
differently is, you know, after my bachelor's

00:26:12.390 --> 00:26:14.569
gone on and done something, you know, a little

00:26:14.569 --> 00:26:16.769
bit more kind of concrete straight afterwards,

00:26:16.789 --> 00:26:18.829
as it was, I went straight into kind of business.

00:26:20.210 --> 00:26:23.390
I intentionally made that decision at the end

00:26:23.390 --> 00:26:28.569
of when I left Oto. to go and really cement some

00:26:28.569 --> 00:26:31.730
of my form of education, give myself some of

00:26:31.730 --> 00:26:35.130
that structure that I'd been missing. I considered

00:26:35.130 --> 00:26:38.269
an MBA to make the mud numbers work. And frankly,

00:26:38.509 --> 00:26:40.650
it's been the last 10 years doing a life MBA.

00:26:41.250 --> 00:26:44.849
So I was, I wanted to just basically identify

00:26:44.849 --> 00:26:48.250
the gaps in my knowledge and try and plug them.

00:26:48.430 --> 00:26:50.630
And that's why these actually, these three months,

00:26:51.150 --> 00:26:53.390
executive manager programs, nanodegrees, people

00:26:53.390 --> 00:26:55.720
call them different things. are actually really

00:26:55.720 --> 00:26:59.619
useful because if you know yourself best, you

00:26:59.619 --> 00:27:01.920
could take kind of a holistic view of where,

00:27:01.920 --> 00:27:05.000
you know, where my knowledge is in a specific

00:27:05.000 --> 00:27:08.119
area. And then there are, there's invariably

00:27:08.119 --> 00:27:10.660
a course out there, whether it's a Coursera course

00:27:10.660 --> 00:27:13.279
or there's something online or there's an university

00:27:13.279 --> 00:27:14.859
degree or something like that, that you can go

00:27:14.859 --> 00:27:16.940
to actually hone in and unplug that. And it gives

00:27:16.940 --> 00:27:20.180
you just that structure of critical thought,

00:27:20.240 --> 00:27:23.079
which you don't often necessarily always get.

00:27:23.230 --> 00:27:25.430
when you were just in fast -paced, you know,

00:27:25.589 --> 00:27:28.670
business mode. How do you deal with the fine

00:27:28.670 --> 00:27:32.009
balance between being confident to launch a business,

00:27:32.130 --> 00:27:34.430
but then not being too arrogant to listen to

00:27:34.430 --> 00:27:36.650
what people are saying and actually take that

00:27:36.650 --> 00:27:38.930
on board and start with the fee? How do you manage

00:27:38.930 --> 00:27:41.950
that balance? That's a good, again, good question.

00:27:42.309 --> 00:27:44.329
Make sure you do, you know, you're listening

00:27:44.329 --> 00:27:50.009
to the bank, you listen to others and know that

00:27:50.009 --> 00:27:52.450
you don't always know best. Yeah, I don't want

00:27:52.450 --> 00:27:56.099
to Contradict what I said earlier about having

00:27:56.099 --> 00:27:58.380
strong conviction. I think that's still important.

00:27:58.720 --> 00:28:00.400
Um, and making, you know, making sure that, you

00:28:00.400 --> 00:28:03.619
know, when all's said and done, whenever decision

00:28:03.619 --> 00:28:06.839
you take, you back yourself. But to reach that

00:28:06.839 --> 00:28:10.759
decision, definitely lean into your customer

00:28:10.759 --> 00:28:13.700
feedback, lean into your, you know, investors

00:28:13.700 --> 00:28:16.460
feedback. Some of these people, some of the people

00:28:16.460 --> 00:28:19.859
on my cap table have got 40, 50 years of experience

00:28:19.859 --> 00:28:22.140
under their belt. You know, I don't want to be

00:28:22.140 --> 00:28:24.160
naive just to say that, you know, they don't

00:28:24.160 --> 00:28:25.599
know what they're talking about. I'll always

00:28:25.599 --> 00:28:29.420
lean, lean into the great minds. Um, at what

00:28:29.420 --> 00:28:31.640
point do you just stand up and, you know, push

00:28:31.640 --> 00:28:34.700
forward? Was it hard getting investment for,

00:28:34.720 --> 00:28:37.960
for your latest business? Not so much, not for

00:28:37.960 --> 00:28:40.000
this. I mean, I didn't raise a huge amount of

00:28:40.000 --> 00:28:42.059
the grand scheme of things. I needed just enough

00:28:42.059 --> 00:28:45.420
to get the engine moving and sort of fuel priming

00:28:45.420 --> 00:28:48.220
the pump, so to speak. So I, um, I raised a sort

00:28:48.220 --> 00:28:50.529
of. you know, friends and family around. And

00:28:50.529 --> 00:28:52.670
you know, at that stage when you're kind of free

00:28:52.670 --> 00:28:55.849
revenue, they're ultimately backing you. You

00:28:55.849 --> 00:28:58.390
know, you've got the best pitch deck and idea

00:28:58.390 --> 00:29:03.089
in the world, but really you're backing me. So

00:29:03.089 --> 00:29:05.630
in that sense, it's flattering, but it's also

00:29:05.630 --> 00:29:08.730
quite pressurizing. And so we raised the cash

00:29:08.730 --> 00:29:12.170
and I think for any successive funding rounds,

00:29:12.670 --> 00:29:16.910
things will look a lot more different. But there's

00:29:16.910 --> 00:29:18.809
capital out there. You know, there is capital

00:29:18.809 --> 00:29:21.109
out there for the right product and right idea.

00:29:21.369 --> 00:29:23.269
Um, and as long as it's packaged up in the right

00:29:23.269 --> 00:29:25.809
way and it's got a great team around you and

00:29:25.809 --> 00:29:28.970
a strong, you know, find a market fit, product

00:29:28.970 --> 00:29:31.930
market fit, et cetera, then you've, you're onto

00:29:31.930 --> 00:29:35.269
something. There's, you know, so for anyone raising

00:29:35.269 --> 00:29:37.670
them, you have a great product market fit, a

00:29:37.670 --> 00:29:40.650
great team. And then they're being, they're good

00:29:40.650 --> 00:29:45.150
to be invested. To an extent. Yeah. I mean, you've

00:29:45.150 --> 00:29:49.519
got to, again, like, selling anything. It's resilience

00:29:49.519 --> 00:29:51.539
there to keep knocking, keep looking in the right

00:29:51.539 --> 00:29:53.720
places, keep looking under every single rock.

00:29:54.240 --> 00:29:57.319
But there's cash out there for the right idea

00:29:57.319 --> 00:30:00.680
and obviously around the world of AI, people

00:30:00.680 --> 00:30:04.380
are bending over backwards. The only thing to

00:30:04.380 --> 00:30:08.160
add to that is that the UK again, and maybe not

00:30:08.160 --> 00:30:10.599
to the same extent in the US in terms of people's

00:30:10.599 --> 00:30:12.700
risk appetite, but there are some good schemes

00:30:12.700 --> 00:30:15.109
in place and people will be aware of like the

00:30:15.109 --> 00:30:18.509
SCIS and EIS schemes to help encourage investors.

00:30:19.170 --> 00:30:21.289
And I think, you know, we, and as well as the

00:30:21.289 --> 00:30:23.829
grants that are out there, like Innovate, which

00:30:23.829 --> 00:30:25.809
I've had experience with in the past, you know,

00:30:25.809 --> 00:30:29.430
we, we have got a, there is a, there are, there

00:30:29.430 --> 00:30:31.849
are other areas and ways of raising money and

00:30:31.849 --> 00:30:34.990
it's not just empty finance sources, you know,

00:30:35.450 --> 00:30:37.950
you know, Virgin Startup Club and things like

00:30:37.950 --> 00:30:39.450
that. They're all, they're all very, they're

00:30:39.450 --> 00:30:42.349
all very helpful for just getting things off

00:30:42.349 --> 00:30:46.410
the ground. So what does the future look like

00:30:46.410 --> 00:30:51.230
for you? It looks like bedding and some really

00:30:51.230 --> 00:30:53.289
in those strong foundations, as I mentioned,

00:30:53.569 --> 00:30:57.730
for the passion lab, making sure that we've got

00:30:57.730 --> 00:31:02.910
a really strong base in which to grow from 2025.

00:31:03.470 --> 00:31:07.109
And we are at the moment a lab building different

00:31:07.109 --> 00:31:10.960
businesses for different problems. But gradually

00:31:10.960 --> 00:31:14.079
I will want to focus in on one or two core areas

00:31:14.079 --> 00:31:17.079
and who knows in the future, productize into

00:31:17.079 --> 00:31:19.740
those areas to really kind of like generate some

00:31:19.740 --> 00:31:23.220
serious scale into the future. But yeah, I think,

00:31:23.220 --> 00:31:26.519
I think every day is a school day and every day

00:31:26.519 --> 00:31:28.599
is a new day. So we just got to give it a, give

00:31:28.599 --> 00:31:30.640
it our best shot and see which way we take, which

00:31:30.640 --> 00:31:33.319
way we're headed. Tommy, if people want to reach

00:31:33.319 --> 00:31:35.059
out to you, how can you do so? They can reach

00:31:35.059 --> 00:31:37.230
out to me on LinkedIn. That would be the best

00:31:37.230 --> 00:31:40.390
bet. I'm increasingly vocal on LinkedIn and I

00:31:40.390 --> 00:31:43.430
think it's a great platform. So yeah, please,

00:31:43.490 --> 00:31:47.309
please send me a DM or connect with me on LinkedIn.

00:31:47.549 --> 00:31:50.529
Tom Lorimer, you'll see. Building cutting edge

00:31:50.529 --> 00:31:53.430
AI tools and solutions is what my title said.

00:31:54.289 --> 00:31:56.910
I'll read into that. Tom, thank you so much for

00:31:56.910 --> 00:31:58.809
your time. I really appreciate it. Simon, I'm

00:31:58.809 --> 00:32:01.750
sick. Not at all. Thank you, Ricardo. Take care.

00:32:02.029 --> 00:32:04.450
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