was in a contact center and then I had to deal with North American
Customers and I am up
All right, welcome in to vision pros live the Jackson Callum. I'm your show host
we'll be doing interviews for visionary entrepreneurs and guests guest leaders who are building fantastic visions out there ultimately
I just want to go through some of the things that might help you with your vision
If you have a vision that you're pursuing drop a link in the comments and let us know what that is if that's a business or a brand
if it's a
Non-profit that you run be happy to promote it be happy to talk to you about it
And if you'd like to apply to be on vision pros of the internet about that vision then by all means feel free to reach out
Welcome to vision pros live that was awesome
Sometimes there are of course technical glitches that happen like this little button here. What is business culture?
We're not ready for that yet, but I can't find it either
That's all right, so it's great to have everybody here today
My name is Jackson Callum the founder of first-class business the host of vision pros live
Or we interview entrepreneurs and leaders about their visions in life
We have a super interesting episode today
it's it's a
You know, it's it's a matter of learning on the fly as a team and
Motivating people to move forward and we had somebody who wanted to come on the show
Who is a friend of Jaime and Aman well? I may get that wrong. They're welcome to
To correct me later on that but Kevin Romero will be coming on to discuss with us
Cultures and leadership and what he's learned from his different job opportunities
This is also kind of a behind-the-scenes, but now live opportunity for us to interview Kevin
I've never met. Well, I met Kevin
three minutes before the show started and
that is
This is gonna be an opportunity for us to interview him and see what he contributes and what he could possibly contribute to the culture at first-class business
Why does why would something like that happen? Right when you've got a podcast and you're interviewing people about visions?
You know, why why would I want to interview somebody who I only met three minutes ago? Well, I'll tell you about it one
I have extreme trust in Jaime and Aman while in their judgment of character and virtue and leadership
So when they told me that somebody was excited to come on the show is like, okay cool. Let's make it up
Let's organize it and so they did they organized it got it going to
I know that we are going to learn valuable lessons as we grow as a company
And I want the companies who are following us and who are looking at what we're doing to understand and be able to model
both what happens in you know in the real world and
Behind the scenes have as much access as possible to seeing what we do how we do things so
They have their own criteria for how they pre-qualify who would be a good fit for the show
And we're gonna continue to optimize that of course as the show grows and prominence
but what you're gonna learn today is
Basically how to evaluate and assess somebody who can support you on your vision and your vision as you get it
Established well, you might know what it is
But one of the things that most visionary struggle with is how do I communicate my vision effectively enough that other people care about?
What that vision is both care in terms of wanting to buy from you and wanting to follow you as well as in terms of how to lead
And guide somebody who may want to support it right so then that leads you to
Establishing a little bit of what's called culture right and culture is established is ultimately a reflection of the vision itself
And so if your vision is weak in culture your culture is going to be weak as well
Once you have that culture
Well established, you know what your virtues are, you know what your
Your your values are as a business that makes it much easier as well to start establishing
Your leadership as you establish your leadership team and your management styles your management mechanisms that also
Improves your ability to expand your business
So we're gonna be doing that live on this show as we talked to Kevin Romero about what his experiences have been
All three of the supporters on this show the ones that are gonna be involved in coming on the camera
Perhaps with this Aman well Jaime and Kevin are all three from Colombia. They speak English fantastic with fantastic. Oh, man
I came to speak English
Let's try that again. They are very fluent with their English capabilities. They'll probably figure help me figure out how to say that
Themselves and their dedication to working hard and to providing value is outstanding
So without further ado Kevin Romero come on out here and if we want Jaime. Oh, there we go. Jaime's coming on to as is the Manuel
So thank you for being here today Kevin. We appreciate you coming Linus put you on the spot
Hey, thank you so much again for
You know for taking into account my interest to be part of this
I'm very excited to
To have the opportunity to get this
Conversation with you guys now at this I'm at this part of my career. I can you know
Say that I'm ready to share the things that I have learned from my own experience and
Business in the different businesses that I have been part of so thank you so much
well
I'm very very articulate of you. So I have a question for you. Have you been on is this your first podcast or have you been on?
lots of podcasts before
Well, I think this is my first podcast. So I have never been like
in I
Have had the opportunity to you know broadcast with maybe
Within, you know any activity from my company let the company that I'm working right now and
Different speeches that never had the chance to to be like live and a podcast with people, you know
Like you guys first come
You're doing well you're comfortable and you know my my biggest tip to you and for the audience's sake is as we continue to talk
There's so many angles we can go down right of how we answer questions
What I try to do is facilitate
Speaking towards the audience. What is the audience going to benefit from most in relation to this story or this experience that I've had?
Because stories can change not based on changing the truth of the story
But based based on the context of the story itself for instance
Mother child right have a same experience of going to an ice cream store
Well, the story as told by a child would probably be a different
Emphasis a different angle different values would be important to the child
Then to the mother right who might have a different experience and reality with traffic
And how much the ice cream costs etc. There's different concerns
For different angles of the perspective so as you consider your answers as we talked through these questions
That'd be my one one tip of advice is I gotta make sure and I think everybody on the show needs to make sure that we're delivering a
Value based on the audience that may be listening so
Without further ado, I'm on well and Jaime. I'm gonna let you lead a little bit. What question do you guys want to begin with?
All right Jackson before before you guys wait for we start off the podcast
I wanted to let people know that we were actually going through some company culture training right before this and
We actually were there like two hours. Am I right two hours two hours of
And company culture has to be that you're constantly training you're constantly growing and you're constantly teaching you things which
There may be like difficulties that come up ahead and and within a company culture
But as long as you know how to go beyond and always try and get through those speed bumps as best you can
It's I mean that that's the wonderful thing about being in a business nowadays and it has become
Basically the norm like you have to have a company culture within your company so that your employees are
having that
How do you say like that strength to move forward and understand things in
Not simply a different way, but in a way where the company
Wants you to envision yourself and you also want the company to grow you want yourself to grow as well
So I just wanted to lay that out before before we started
I'm gonna pull the curtain back further on that. I love that you went there Jaime. So Jaime called it a company culture
Training it was Jackson
Bringing our culture back to life after kicking everybody's butt last night
Training what it was right? So let's be real so last night as I'm going in and making time to evaluate a few of our departments
My job is to optimize my role in the company is to make sure we're moving everything in the right direction
Which means that we're caught. I'm constantly looking for what needs improvement
And there's a lot of room for improvement always
But so here I come as like a you know a tyrant if you will like you didn't you know this needs done
This should have been done this way. This needs done. You forgot to do this again
This is a fifth time
You know you need to get this down and I didn't use the most pleasant of words at all times either as I went through this
Process of explaining. Yo, we're a first-class business. We need to operate at a first-class level and that's not acceptable
What are you going to do about it? Are you bought into this or not?
Right? So I hit the team really hard
with a lot of evaluations last night of how we can be improving performance
And so I knew today
Well, we need to we need to have a conversation as a team
You know, I need to let them know I'm human still I need to let them know like I do care about them and that this is me fulfilling the role
of
Quality assurance ultimately within the company, but it's not a reflection of how I feel about people
You know if you don't if you don't build people up and help people understand the value that they are to your life
You don't take the time to do that. Well, what happened over the course of time is they will start to feel like you don't care about them
And like you're not there for them and you only want to whip them into action
But not making the time to hear them out or to discuss matters on a on a better level
So we actually had a training today
For the three people who are going through our new basic training process for new employees
And this is their third round going through a lot of those dynamics trying to understand how to comprehend everything that goes on
And we needed to have a really full-on discussion about all right. Where are you guys at?
What questions do you have for the process? I gave an agenda. What questions do you guys have about what we're doing?
put them in order and
I don't remember what the other agenda item was but I had a very clear agenda and they came in and
I'm just gonna be real
Completely derailed my agenda. They were like no we feel like the meeting should go this way and I'm like
Oh hell no
You did not you did not derail my agenda
And so we had to have a good conversation about that and realizing like okay if you're gonna derail my agenda
Then you know at least validate my agenda first right you guys are forgetting your basic principle of
Validating that this should you know this should be validated that hey here Jackson as the founder
Has these agenda items that we want to discuss then yes, we also propose we discuss this
Which one would you like to start with give me some options guys?
So once we got through that it turned into an opportunity to
really test our culture set how we do things as a team and
Sometimes you need to have those types of conversations and what fortunately I had the window for two hours
We had set aside 30 minutes for it
But then we shifted gears into hey, you know what this is turning into something super valuable for every party that's here
Let's make sure we really understand each other so that we are on the same page and
Unison as we get back into our community
So that we are on the same page and in unison as we get back into our our life. So
Kevin you may
experience that in
In your working relationships and your environments
I'm gonna go back to Jaime and a Manuel real quick just playing the seed with you Kevin, but I'm on well
Jaime
Where do you want to take this what question should we dive into for the audience? I?
Think that we should go with the first question that we have ready for you guys
This is going to be really fun. So here we go system one
What is business culture what's business culture? Yeah, so comment on it comment on it
What is business culture to you out there as well? Let us know what what that means
You know and we'll define our own do we want to start with you guys choose who's gonna define it first?
I must say something
Yes, you did your myth Jaime you look good you are yet. I
Can't hear you though, but you look good
So I always try to be very brief with my my definition because I understand that business culture may be different
In a definition term depending on how you take it so for me business culture is the identity of
a company
Meaning that's how things usually run or how they
Set themselves to do certain things
And that defines a way of how people work within that company. So for example
We as a company in first-class business we the first book that we have to read is the five
Disfunctions of a team so that defines a lot of how we want to be as a company how we want to
Be accountable with each other as far as that we want to generate healthy conflict
that we want to have that trust within our company and
That we want to also be very transparent on everything that we do have the accountability and get to the results that we want as a company
So that that sums up a lot of what our business culture is and what I consider to be business culture
And I'd like to hear also from Jackson perspective. Yeah
If this question was asked to you, what would you what would you respond?
You know what? I'm sorry. I'm sorry guys. I want to go
I'm gonna go with something. I want to add something to what Jaime said and then you can go
I'm gonna make fun of Jaime real quick first. I love you brother, but you said I'm gonna start with something simple and basic
I
Was far from simple and basic my friend go ahead. What do you got a month? Well?
just to add something real quick
What I'm gonna say is that
Company culture is also
All company culture is also all based on values belief practices and the behaviors, right?
That was something that we were practicing like two hours ago
Um, and for example, I want to I want to share today our company culture with the people if you don't mind Jackson
To work in the foreign
All our values are really awesome. We have consistency. We have reliability
persistence
And we have our base which is laugh everything we do we do it with laugh
Those are our
values
So this is really important also when we talk about company culture
So I think that was what I wanted to add to what Jaime said. So now you can go ahead
I'm glad you did. Um, you know, I'm gonna pull up on my screen real quick here
Uh, let's see your present
Let's go to our value slide for that
I mean, we're I wanted I wanted our culture to be super dedicated to the realities
That Amano just shared. So I knew it was important for us to design
posters
that really effectively communicated that that it's not just a matter of
Having that as a as a passive dream. That's supposed to be our day-to-day reality. We should be consistent
You know, we should be reliable
We should be persistent and we should be patient and all those pillars they don't they don't matter if you're not building on a solid foundation
And our foundation I believe the most solid foundation in the world is love
I think that's the greatest power that there is. Um, so that's that's something that we're constantly talking about and trying to emulate
So if I were to describe it though, Jaime's asked me what is business culture?
Guys, I'm not I didn't go to stanford. I didn't go to harvard. Um, you know, like I'm I'm still discovering all this
But I can tell you what it is to me
It's a feeling
It's a feeling and a state of mind
Right. I know I know when I'm in a culture that's right for me when I feel
Like I'm home
When I feel like I belong
Right, that that's really what it comes down to and and yes, there's some great trainings out there
And there's probably some great dictionary definitions and yada yada and really smart people out there who have great
ideas for how it works and why it should be defined a certain way
But I've met a lot of teachers
I'm gonna pick on one who I love dearly. He might not like this by the way
But I'm gonna call it for what it is because I hope he levels up
One of the best salespeople that I've ever learned from is named Eli wild
Eli wild has a wild selling system. I believe it's called
He's a phenomenal salesman and you can learn a lot from him. I learned a lot from him
but
At the same time
He's kind of he trains as though he's on a podcast like right now. We're off script
Right. We're just talking about things and going through things and we're not in a specific training
Eli understands the importance of the mechanics of the bicycle and the spokes the wheels
He can talk your ear off about everything that has to do with riding a bike and what a bike is and how it works and he's very
Good at it. It's very impressive
but
You're not going to learn how to ride the bike
By learning those mechanics not not the way that it's taught in that that class
I love the book by david samler. You can't teach a kid to ride a bike at a seminar kind of a perfect analogy hand in hand
on the flip side
David's book does an excellent job of providing an amazing framework that the sales mentor and that the wild selling system have all built on
top of
But the foundation was far clear as far clear
And the way that it was established by the samler cells institute back before it became the samler cells institute
Still room for improvement there too
So I don't want to take away from the value that those individuals offered the world
I those are values that I rely on they're people that I want to learn from my hope
is that Eli
Will realize his opportunity to level up
By becoming a more clear and concise trainer with how he tells people what his 10 clarities are
Which we had to dig and find for six months as a training group or
that he will
Produce materials that can be a little more effective in in establishing that path. What am I getting at with culture?
Uh the mechanics of culture matter to me and I will continue to learn them
But I'm not going to pretend to be able to educate you on how the bike works. I just know how to ride the bike
That's what I'm getting at
I know how to enjoy riding a bike
I train my kids pretty well riding the bike. I train other companies pretty well riding the bike, but
Do I know all the like that what the handlebars are called? I'm what the brakes call it? No, I don't I don't know everything about culture
So with that said we've got kevin who's got some expertise on this subject as well
He's he's been part of many cultures what's grant gives him expertise as it is and he's been involved in people
Operations training which you see on his title
Kevin, uh, what would you add to the the conversation about culture?
Okay, so I would like to say that I couldn't agree more with you guys
I think that
Company business culture is basically the way
The identical way that you do things in your company
What I mean is that for example in my case? I've been the last four years
The last five years I've been in three companies
When I started working
In the second company
I had to stop and say so
I already had experience how I'm going to
To make an impact in the organization that I'm working right now
How I can say that
You have to stop and understand the business that you are now part of
Why is that?
because if you
don't understand
the
The objective of your new CEO for example if you
Don't
Understand what are they their principal goals?
You are not going to actually contribute to the organization and you are
You are becoming a problem for them because that
will make the
Communication between your CEO or or or your managers
Really difficult because the the first thing that I think is important to do when you start
in a new company is to
Be aligned with the
With all with that with the whole team
So what I will add is that when we say okay, this is the way that we as a company
Do things
You also need to detect what are those practices that your company
perform in order to
analyze them and
be able to
You know copy and paste this and every single activity that you do
but also to be able
to
Gather from these activities the main objective is this because this is going to help you
To create new strategies or when creating the strategies you will be able to always keep the DNA of your organization
If we can say that so when I say okay, what are those?
practices
You need to think that
What are they what are those things that actually
Make your company different from other organizations?
and how do you how do you identify that and
We call it in Spanish the dwellings. We can say that these are practices for example. We have a
Meeting with the managers every Wednesday
Okay, and what what happens in that meeting? Well in that meeting we talk about
the
The indicators that we had the last week
Okay, always when you have that kind of conversations, you need to make sure that every
part of the organization
HR
operations in all the departments
have
something to share
regarding to the objectives objectives of the organization
Awesome, absolutely, and and there's accountability that matters in that too. It looks like we have a comment from
Natta Bramunez or nata. You have to help us on the pronunciation at some point
I think the business culture is that part of the company that makes you want to work here
Or not actually work there when you fill your values there and you identify yourself with the politics rules and activities
When you don't talk about the money and we think I really want to stay here and grow here
That's that's really wise. So in other words, but I hear being communicated feel free to correct me if I'm wrong
Um, that is when you're able to work in an environment where it's not about the money
Certainly the money matters, right? You need to be able to sustain your your livelihood, but
When you identify yourself like you feel like you belong in that
um, you know and it aligns with the values that you want to emulate
That's when you start to to really
Feel connected to the the culture being built. So thank you for sharing that. Um
Let's hear we got some other questions on on the docket. I was in the wrong folder guys. I was in the leadership folder
Um, no, I know what's going on. Why is culture important to a business?
Um, you know, I think we've we've covered quite a bit about this as well
Let's move into what is the most important factor and creating a strong company culture
All right, I'd love for people in the audience to to vote, you know, take your picks
Um, you know, I'm the type of guy who says like really the most important. Um, like there's one thing
Um, you know, I don't like questions like that, but um, I'll digress. I'll say
For me, it's love
You know, that's mine, but it's not a one size fits all answer. So what else guys? What do you if you had a vote?
Each one of you Kevin, let's start with you. Let's try to keep it to like three words each on this one
What's the most important factor in creating a strong company culture to you Kevin?
Okay, I will say that there are three
Important things that you always have to make sure
Everyone in your team
Hold on though. I'm gonna stop you. What's the most important factor? Give me one
Let's go. Let's go for the fast answer. We'll dive deep in a minute, but I want to hear from all three of you
Perfect. I will go with what's the impact that we want to create so impact will be the first thing
Knowing the impact. Cool. Awesome. What about you, Manuel?
Now you're muted that's funny
It is it is I'll say that we need to be consistent in everything that we're doing when we're creating a culture
Consistent. Okay, cool. How about you Jaime?
I would say
I would say it's uh, it's communication clear communication or clarity in communication
Best best express
I don't I don't necessarily think there's a wrong answer. I don't think any one of us four by the way have the perfect answer
So I think it's a great collaboration topic
From my experience the building businesses
Once again, my foundation is love
right and
vision
Vision is the key to creating the strong company culture. That's at least how we build out our solutions for our clients
Um, as we make sure that if the vision is clear and the vision is depicted and communicated well
Then and only then I can I feel confident that I'm establishing the right type of culture
Based on what the visionary was was creating so not to trump or to say that everybody's
Wrong and this is the answer. That's just my answer and that's how I that's how I build
You've seen it yet. We have charts that showcase that as well. We're building a cool thing
Uh, staircase as well to showcase how we go from
Vision to culture leadership to marketing and so on. Um, the staircase design should come out here within the next 30 days
Um, all right. So moving on. How do you how do you how do you cultivate?
Right these uh, these aspects within your organization, right?
Um, so let's start with Amanoel this time
Consistency Amanoel you gravitated towards that. It's a great strength for all of us to have nobody's gonna lose by being more consistent
Um, right, that's not going to be the cause of their loss. So
How do you establish consistency within an organization?
Well, I think that we need to
To first start, uh, just moving forward with the with the behaviors
or with the practices that we want to establish within a company
And the first thing is that we go through it every single day that we're working on it. For example, we were working
One month on on create an environment of full of love
We need to start giving love expanding our love to our people like hey, I mean, you know, you you look so nice today
Those words will help to create a good environment. So I will say something like that
Positive, good. I'll also give some insight to the audience based on the example. I've seen you provide
Um, you know, and I'm talking about your how you provided the example when you came in to first class business
All right, so you came into first class business and you saw
inconsistencies that existed within the company
And you were willing to create healthy conflict
You were willing to challenge me on what was missing and that was extremely important
on what was missing and that was extremely effective and helpful
Um, so there there you were, you know driving consistency by opening our eyes
To what we weren't consistently doing
What we didn't consistently have so you were willing to debate it out
You're willing to bring up the hard subjects and we made room for it. I was I don't know why I was lying on my forehead
That's
I do know why it's called the sun it comes in every day at this time
um, but
But that that reality is we wouldn't have had we wouldn't have been able to advance as a company culture
As thoroughly and as as fast without you being so efficient in recognizing our opportunities for growth
And articulating those to me and trusting me to value your opinion in regards to that. So thank you for sharing that. Hi me
Your response remind me what it was
It was it was communication or clarity in communication. So there's several examples. I can give
One is we have daily reporting on what we're doing
And that has to be clear. So it's important always to talk about it
And even in this meeting that we were having before it's the clarity of
Providing a report in in a structured way and also
Doing the evaluations and then having that communication
With the team so it's important for you to always have that communication back and forth
Whether it's it's something that is needed for the company
So it's it's important to understand like what channels are used and how that is done within a company and understanding that very specific
Situation where you can also communicate with a person through conflict
So communication in all sorts of way within a company to me is
It's it's it's extremely important
Within creating that company culture that you want where there's free conflict
Sorry, not fleet free conflict where there is a healthy free flowing conflict free flowing. I know what you meant
Healthy conflict and where things are simply just
Talked about you are constantly improving by generating that communication. So that to me is simply just one of the most important things
Well said and it goes back to the basics
That annoy people, you know, we might have certain listeners fall off by talking about the basics. That's okay
They're not ready to be an expert in my opinion
And so let's let's talk about that what would make somebody an expert at building culture and building a successful business
Well, one of the hardest things to convince amateur basketball players to do
Is to work on their layups
You have to pros do it every day
Burn right
If you're not practicing your fundamentals if you're not dedicated to the day-to-day
Fundamentals of becoming an expert what you do, which is done by doing the simple things
Right, you're not going to become an expert if you have a culture where you don't care how people answer the phones in your culture
Hello
You know
Hi, what do you want?
You know like you probably wouldn't accept that in your business, right?
But are you able and willing to train your team? Hi, this is Jackson with first class business. How may I help you?
You know, if you're not able to train your team to consistently follow that pattern, right? Because you didn't communicate it
Then you're not leading your team to do the basics consistently and if you're not teaching them to do the basics consistently
How much harder is it going to be for them to do the advanced?
consistently
All right, you got to have an element of of pride and how you communicate
And that communication like Jaime says I think that's very wise it sets the tone
for how the organization will respond react or
You know feel inspired to utilize that
As they continue to grow within it. So Kevin certainly back to you impact. Let's hear about it
So if I wanted to improve the impact
Cultivate impact into my organization
What do I do? Where do I start? Yeah, so I think that
the most important thing when you know
wanting to create an impact and
Make everybody in your team to understand it is
having
some conversations with your team and
make this
A practice of having a conversation something really consistent as my mother said
in your role as a
as a team leader or as a
as a CEO, it's important to have conversations with your team
Every week. So you make sure they understand. What do you want to make as a
What do you want to
Make possible as a business? What what does that mean that if you are I don't know you
you are a
developer and you have the idea of business to to sell your
Software as a service
You have to make sure that everyone at your team understand that by making possible
this
Reality you will be able to help society in some
Aspect but also, how are you going to how are you going to help them as part of your team?
By helping you to make possible this objective
This will come from the various things
like
Those
Recognitions that you that you make like hey well done. You make the numbers that you made it
Really really well to the tough conversations that you will for sure
have to
Have with your teams
Sometimes we have leaders that are very good at having
Making recognitions to their teams, but they are very weak at having tough conversations
Which means that you also
Have to make sure about the impact that you want to have when you when you have this kind of conversation
That's awesome. So it ties the full circle back to this communication factor and clarity
Right and then of course like Amano said then being able to consistently produce that result
Um, I also want to go back to what you said about impact earlier. You mentioned clear objectives
That's a big part of the impact right is if you don't have the defined
Objective for your team then everybody is going to be assuming they know what the objective is
And going in their own different directions as the company grows larger too
That leads to people having objectives based on their own specific agenda
Right, so maybe I want a promotion and I feel like I have to do things to get a promotion
That are contrary to the best interest of the company
But I focus my sights on some manager who I want to replace
Right, I want their job
And so I start acting according to what makes me look good and feel good
But it's actually hurting the company. But who cares I'm after my objective
Or that happens all the time in the in corporate environments
Um, and it's very important to learn how to shift the culture away
From establishing those hidden agendas and those objectives that aren't great for the company culture at large
Um, so we'll probably end on this question here. We'll see if we have time to sneak in a little more
But what is the role of the upper management?
In the business culture, again, there's several
Opportunities several angles from which this can be important to establish
um
I'll lead the way I would say the the role of the upper management and a business culture is to
To serve those
Around them the best way that they know how
Um, right, we provide and that's that's really my role for sales is we do it as best for those that we serve
Well, that's true in my opinion of upper management as well. It's my job to lead
It's my job to guide
It's also my job to follow
Whoever is above me in that upper management and to support and what's called sustain
That individual, um, you know, are those individuals or that board?
It depends on where I'm at in the organization, of course
But if I'm trying to do my best to make sure that everybody is aligning to do our best for those that we serve then
I mean, that's a pretty great recipe for success for any company
Um, and there's more tangibles beyond that, but that's where I would establish the base
Of the answer for this question in case you're you're looking for it. But um, let's take a few angles on it
So what is the role of the upper management and the business culture beyond what I stated?
What do you guys feel what is what is another role?
another objective dynamic or responsibility
Of upper management guys to to me, um, I have to put myself in
A person that is like higher up to understand the concept and that that is usually what I try to do
Put myself in other other's position. I would say it's aligning
People that is like the basic role of that upper management in business culture
Because you have to have people in the same page speaking the same language
And understanding things the same way
In order for you to move forward and and get those results that ultimately are needed
For the business itself. So I think the role or the most
Important role of upper management in that culture
Is doing that aligning people
Nice. So you're leading and guiding people by creating alignment for one
You know, I think of people rowing a boat right in the same direction. I also think of music harmony, right creating harmony
Um amongst the the orchestra right the violins all having their violins in tune
Um, you know, and then another department the same type of way well said, uh, what else guys?
Do you anything else you want to contribute to that?
I would like to to say something
about the role of the upper management when it comes to the business culture is
as Haime talked about
Being aligned is very important to you as a ceo, for example
To make sure that the theme that you are building
is
And uh, dedicated to the
That's the specialist
What I want to say that role that they were hired for what is that? No, for example, you have to
to get a
financial
Specialist that you trust in
You have to to find a operations manager that you trust in why is that because
Probably as a leader
Of a business you understand how you came wrong in your business
But you are not
Especially in everything probably you are very good at hiring people
But you are not that good at fine at finance for example, or maybe
You you understand that
That someone could be better at managing your operations
So rather than being a super smart guy, you need to be able to
You know to to build connections with people that are passionate about what they do because
When you get that kind of people and you
Uh deliver your vision to them
You will have a super team and that will help you to have that impact that you want and of course
So you have a very communication about what are what your objectives are
Well said, I would uh, I would say that our my team our team
Is a fantastic example of of emulating that I'm very grateful
Uh for how well you guys do um, you know what you do and uh, the team hears me say this at least once a week
If not once a day, which is it's not Jackson class business
It's first class business, right? I look forward to the day where I'm ultimately completely removed
Because we have people better suited to fulfill all the different roles and responsibilities that I sometimes
Take on or engage in not because I want to be lazy
Because I want to go and deliver what I know I can deliver at my highest power, right?
Which is which has a lot more to do with my vision and the growth aspects of strategic partnerships and
Building out passion pros while there's so many other things that I should be doing
Other things that I should be utilizing my time on books
Getting our books written and out there doing interviews. So
It's the only way you can actually do that is if you are willing to step aside
And allow other people to take on those roles and then we can do that responsibility is
Responsibly is by following advice from companies like the emith
Like michael gerber has taught me through his book the emith phenomenal or the five dysfunction of the team
By patrick one tony building on the blocks and the formulas that others have established. So
Um with that said guys, um, we are we are running short on time
You guys inspired me for one more reality and that's that uh, each one of these dynamics as I wrote it down, you know
consistent clear communication impact
One could build a very successful consulting model
Just by delivering those four pillars, right? You could build a fantastic formula for
Moving businesses forward. Would it be the absolute most complete bridge and everything's tackled? No, it wouldn't be
But it is a fantastic bridge. Um, right and molt and cities, right?
Which I look at businesses like cities
They need multiple bridges in order for people to get access to that city
They need all sorts of different modes of transportation. So each one of these elements isn't a matter of like, oh man
Your formula is better than my fault. You're worse than my formula or your formula lacks this and it should be built around this
Or that it's not a this or that world
Goes back to high maize concept of alignment
Right, we we've figured out a formula that you could build a multi-million dollar consulting firm
By establishing those four key components for businesses when it comes to their culture
And I look at it kind of like when you're learning to throw a rock
For instance, right if I just if I try to flick the rock, it's not going to go very far, right?
If I add the dynamic, let's say that's consistency and then I add clarity, right?
I add the dynamic of moving my arm forward
I'm going to throw it even further if I wind back, you know, like adding communication
It's going to go even further if I impact add a slingshot to it
Bam that rock may fly twice as far and so we're adding dynamics and not saying hey, this is the complete solution
But these are all important dynamics to add to the formula for success and growth and if you were to dedicate
Uh, you some time each week in each day to better figuring out what your business culture should look like
That's going to create positive momentum and movement
For your growth
So vision pros we're happy to have you today comment
If you have something to add
And also if you'd like to get in touch with kevin romero, I'm certain that that he
Would would love to be in contact with other businesses out there
Whether that's masterminding or potentially looking for
Contract opportunities will be evaluating
Him as well for for working with first class business kevin. We're grateful to have you here today
Um, we'll put your linked in link um in the comments as well that way people can get in touch with you through
that platform and uh, Manuel Jaime, thanks for supporting us today
Everybody have a fantastic week and thank you for joining us on vision pros live
Hi, thank you so much. Bye. Bye
Thank you for being here today. I'm really happy that you tuned in to vision pros live. Um, I'm looking forward to
Seeing your reactions as these episodes continue to move forward. We optimize them as months go by
This is going to get more and more fun. Um, we'll have more and more engagement as well one fight people to participate in the show
And thank you