Hey, welcome back to Vision Pros Live. I'm so
excited to introduce to you Anushka Ramkumar.
She's up in Manhattan. She's with Kaboom AI.
Anushka, I'm pleased to meet you and I would
love to hear a little bit more about you. Would
you introduce yourself, please? Yeah, nice to
meet you too, Sue. And thank you so much for
having me on Vision Pros. Yeah, I'm Anushka.
I'm co -founder and head of product and tech
at Kaboom. Kaboom is an AI native startup. We
are based out of New York City and we help professional
services companies automate all of their customer
relationships in one place. um a little bit about
me i recently graduated at the end of 2023 from
yale university i studied computer science and
urban studies and during my time at yale i also
worked in venture capital so spent a lot of time
on the investment side of things and learned
that i really wanted to be a builder from that
experience so here i am now as a startup founder
and i'm really loving it that's an amazing journey
already like That's so cool. Well, I have a couple
of questions that I'd love for you to talk about
a little bit. The first one. Oops, I'm sorry.
The first one is this. What is your vision for
those that you serve? like what problem who are
you serving and what problem are you helping
them solve yeah so at kaboom we are all about
responsible ai we're all about taking ai and
augmenting workloads rather than replacing entire
human beings the reason we think this works for
our particular space is that we are in the business
of relationships what we do is help bring customer
data from across various different data sources,
including email interactions, meeting data, CRM
data, financial data. And then on the public
facing side of things, if you have news in your
customer accounts, if you have earnings calls,
if you're working with public companies, LinkedIn
job movements, there's so many different data
points that have to do with the customer relationship.
We know that an AI cannot automate the human
to human relationship aspect of business. So
what we do is we bring all of that data together
and we automate out the tedium of having to look
through all of this data to figure out what's
happening in an account. Instead, we enable our
users and we enable our customers to really focus
on those interpersonal relationships and spend
less time manually inputting data into a CRM
or trying to read through news articles or read
through previous meeting transcripts to understand
what to say next. Kaboom does all of that for
you. And ultimately, the vision is so that...
Anybody in a sales role gets to be more and more
people -facing and less about manual data entry,
spending time on operational things, and spending
more time talking to customers, learning their
pain points, and ultimately serving them the
services they want. Oh, that's incredible. I
can imagine just knowing how much Intel has to
go into, you're going to have a sales call. Okay.
You've talked to them four times before. What
have they said? You know, I took a look at your
site. I can see where this could be extremely
useful. Is it, it seems like in the end, it helps
people to be a little bit more present while
they're on those calls, right? Because they have
the Intel already. Absolutely. They spend less
time before their meetings having to prepare
for them, but also while they're in their meetings,
they feel that they have all the knowledge and
intelligence they need at their fingertips rather
than having to scour the internet or read through
their CRM or read through their email inbox to
get the context that they need. But Kaboom is
not just for meetings, it's also for visibility.
So we create these account reports that basically
show leadership and the account team what is
the state of affairs in an account in mid -size
and large enterprises there's usually going to
be multiple people on an account from the delivery
side of things to the sales side to the account
management and customer success side of things
so there's many cooks in the kitchen and the
issue with that is that there's data being siloed
in various different places so what kaboom does
is with all of our various integrations is we
bring all that data into one place so that the
intelligence and knowledge about an account is
shared across the entire account team and there's
no data being dropped off in various parts of
the workflow so you're not really relying on
your team to have to figure out what's happening
in an account and instead you can use kaboom
to just quickly view our intelligence and understand
okay this is what's happening in an account and
this is what i can do to either make the relationship
better or be satisfied with our current state
of the relationship That's amazing. It makes
that handoff so much more seamless, I think.
I think everybody's had that experience where
like, all right, we're in the CRM. Oh, I had
a call with so -and -so and I'm making my notes
and all that. The next person may not even check
the notes, may not know that there are notes.
They might not have left notes whoever came before.
That's really cool. I think what we've found
with any company in 2025 is that Nobody has time
for data entry anymore. You don't really need
to do data entry when there's so much valuable
data that's already at your fingertips, right?
Meaning transcripts, emails, those don't require
additional data entry. You can just pull from
those data sources and get 90 % of what you need
right there. But there's a plethora of information
that already exists. take that information and
then manually summarize it and then manually
input into CRM is ancient history. Yeah. And
so it seems like this impacts the sales team,
of course, is it also useful for marketing? I
think right now, we're very specifically focused
on sales and that to post close sales, though,
account management and customer success is where
we are really focused. I think the Vision for
us is for us to expand across the entire account
ecosystem. So we want to be able to service anybody
that's working on an account or has to do with
an account. But right now in our current state,
we're really focused on once an account is closed,
how can we best service it with account management
and customer success? That's amazing. And you
had mentioned medium and large business, you
know, enterprise level. Is that who you're aiming
at serving mostly? Mostly right now we're at
small and medium sized businesses. I think they're
much easier to break into as a startup. And there's
a lot less, I guess, different workflows and
different sort of. personalities in enter in
large enterprises there's just much larger teams
more tools in place more places where data can
lie i think in the mid -size they're very eager
to start maturing on that account management
and customer success side of things but they
don't have the tools and the ai to really enable
them to mature quickly oh yeah oh that and what
types of industries are you mostly serving so
far Yeah, so we are under this umbrella of professional
services, which kind of encompasses a lot of
different industries. We work with an architecture
firm, for example. So they have a lot of really
deep interpersonal relationships with their clients
that span decades. But tracking that is very
difficult because they've had so many people.
They're a very old firm, so they've had relationships
spanning decades. We have clients in IT services
that service their clients in. building you know
robust and bespoke technology solutions we have
clients in outsourcing so it's really a variety
of different industries but all under the sort
of umbrella of professional services where it's
less about selling an sku or a product and more
about selling a very complex and bespoke solution
which oftentimes has a lot of moving parts has
a lot of stakeholders on the client side and
a lot of unstructured data that kind of encompasses
that relationship so we it we believe that's
a really big opportunity for us to use ai to
make sense of all that data that's really that's
cool and this is a the type of field that really
wasn't possible until fairly recently so yes
absolutely That's so cool. Now, what would you
say, you know, looking at Kaboom, you know, looking
into the future, what's your vision for this
company as the co -founder? Yeah, I think our
vision, we call it the account operating system.
So we want to essentially be the one stop shop
for customer accounts across the entire workflow
and entire revenue cycles. That includes. as
you said earlier, marketing, but it also includes
delivery management. Are you properly servicing
your customers after closing the sale? Because
if you're not, then you might have a risk return
or it might be a lot harder to cross -sell or
up -sell when the delivery is not going well.
Resource management and talent management. If
you're selling services that have to do with
specific talent, you want to be able to manage.
those specific talent within an account or the
context of an account. Financial management,
you know, are you being paid on time? Are your
invoices properly being accounted for? And things
like that. So there's so many different aspects
to an account. And what we would like to do in
the future and really once the product is super
mature is be that operating system for an account
from start. So once it's identified as a prospect
to finish, which is when you're being paid. So
there's a real opportunity there. And there's
so many different data sources that can contribute
to creating that operating system. That's pretty
amazing. I mean, you're very young. You're new
in this. It's been a year and a half, a little
bit more than that since you've graduated. How
does this feel to be, you know, like this is
an incredible thing to launch a business, to
co -found something, you know, right out of school,
basically. What's this been like, this journey
so far? It's been great. So I co -founded this
company with my father. which is a very very
unique uh co -founding duo i think i wouldn't
have been able to co -found right out of college
if it weren't for him i think he has sort of
imparted this entrepreneurial um i guess both
on the genetic side of things but also just like
environmentally so he uh started his own agency
which is very similar to the types of companies
we sell to now in 2011 and he sold it and then
completed his earn out and was at the point where
he wanted to start something new and it just
so happened that i was about to graduate from
college so we realized that the timing was divine
and we both had kicked around ideas for a while
and decided why don't we take the plunge together
on starting something new so it's been great
i think it's uh definitely a unique combination
people don't quite understand it how we're able
to work together and also maintain being a father
and daughter but we've made it work i think it's
it's been over a year now that we've been doing
this together so we're really used to it at this
point sometimes it actually feels odd to call
him dad because i usually call him by his first
name in the office and in professional settings
um but we've really figured out how to make it
work we're for each other all the time and i
think it really allows us to be able to fully
trust each other um i think part of you know
having co -founders is the challenge of being
able to trust that they'll be by your side no
matter what through all the challenges the trust
to be able to you know ensure that they're being
they're doing right by you right so um knowing
that he's my father i always will have that 100
trust in him which is a really big privilege
to have as a founder That's huge. And it's I
mean, from I'm old enough, I could be your mom.
So I'll tell you from his side, this is probably
really cool to get to work with his daughter
and build something like this. And I don't know
how often he tells you, but I bet he's really
proud. That's so cool. And it's got to be a little
weird for him hearing you. call him by his first
name, too. Yeah, I think we're definitely used
to it was definitely weird at first. I bet. Oh,
my gosh. Well, that's kind of cool. Because it's
like your first foray into entrepreneurship,
like for real as an adult. And it's like the
next thing for him. So yeah, that's neat. Where
would you guys like it to be? You know, like,
money wise, size wise, impact wise, whatever
the goal is, what would you love to see in a
few years? Yeah, I mean, I would love for Kaboom
to be a household name in professional services,
much like Salesforce and HubSpot are and CRM.
You know, we really want to be highly, highly
impactful in account management, in basically
understanding customer relationships and being
sort of at the forefront of that. I think. what
i personally would love is for our product to
kind of speak for itself you know there are very
few software products out there in the b2b world
especially where it's almost evangelical how
people speak about them notion is a great example
of that where people love the product so much
that you know the sales kind of the product sells
itself right so i would love for kaboom to be
so well loved that It's almost an afterthought,
the whole sales process, and that people are
excited to be on Kaboom just by knowing from
the community that it's a fantastic product.
I can see that. I mean, yeah, people get fanatical
about, you know, they find something that they
love like that. Notion as example, like people
were building out, oh, here's how I use it. And,
you know, selling, coaching on here's how to
use it and get the most out of it. And just these,
you know, secondary markets with people promoting
it all the time. So I could see that being, that's
really cool. That's neat. Well, thank you so
much. I appreciate you, you know, sharing your
vision. both for how you're serving your people
and for what you want this wonderful business
to turn into. That's really cool. Thank you.
Yeah, I'm happy to have shared it. Thank you
for being here today. I'm really happy that you
tuned in to Vision Pros Live. I'm looking forward
to seeing your reactions as these episodes continue
to move forward. This is going to get more and
more fun. We'll have more and more engagement
as well. We'll invite people to participate in
the show. And thank you for giving us your time
and attention. Have an excellent time building
out your vision and becoming a vision pro yourself.