WEBVTT 00:00:00.000 --> 00:00:02.419 Hey, welcome back to Vision Pros Live. I'm so 00:00:02.419 --> 00:00:05.200 excited to introduce to you Anushka Ramkumar. 00:00:05.540 --> 00:00:08.099 She's up in Manhattan. She's with Kaboom AI. 00:00:08.740 --> 00:00:11.400 Anushka, I'm pleased to meet you and I would 00:00:11.400 --> 00:00:13.679 love to hear a little bit more about you. Would 00:00:13.679 --> 00:00:16.339 you introduce yourself, please? Yeah, nice to 00:00:16.339 --> 00:00:18.140 meet you too, Sue. And thank you so much for 00:00:18.140 --> 00:00:21.500 having me on Vision Pros. Yeah, I'm Anushka. 00:00:21.500 --> 00:00:23.539 I'm co -founder and head of product and tech 00:00:23.539 --> 00:00:28.000 at Kaboom. Kaboom is an AI native startup. We 00:00:28.000 --> 00:00:30.879 are based out of New York City and we help professional 00:00:30.879 --> 00:00:33.740 services companies automate all of their customer 00:00:33.740 --> 00:00:37.200 relationships in one place. um a little bit about 00:00:37.200 --> 00:00:40.719 me i recently graduated at the end of 2023 from 00:00:40.719 --> 00:00:43.200 yale university i studied computer science and 00:00:43.200 --> 00:00:46.359 urban studies and during my time at yale i also 00:00:46.359 --> 00:00:48.859 worked in venture capital so spent a lot of time 00:00:48.859 --> 00:00:51.880 on the investment side of things and learned 00:00:51.880 --> 00:00:54.840 that i really wanted to be a builder from that 00:00:54.840 --> 00:00:57.640 experience so here i am now as a startup founder 00:00:57.640 --> 00:01:00.420 and i'm really loving it that's an amazing journey 00:01:00.420 --> 00:01:05.079 already like That's so cool. Well, I have a couple 00:01:05.079 --> 00:01:07.000 of questions that I'd love for you to talk about 00:01:07.000 --> 00:01:09.560 a little bit. The first one. Oops, I'm sorry. 00:01:09.719 --> 00:01:12.239 The first one is this. What is your vision for 00:01:12.239 --> 00:01:14.760 those that you serve? like what problem who are 00:01:14.760 --> 00:01:16.560 you serving and what problem are you helping 00:01:16.560 --> 00:01:20.280 them solve yeah so at kaboom we are all about 00:01:20.280 --> 00:01:24.239 responsible ai we're all about taking ai and 00:01:24.239 --> 00:01:26.980 augmenting workloads rather than replacing entire 00:01:26.980 --> 00:01:30.500 human beings the reason we think this works for 00:01:30.500 --> 00:01:33.299 our particular space is that we are in the business 00:01:33.299 --> 00:01:37.980 of relationships what we do is help bring customer 00:01:37.980 --> 00:01:41.450 data from across various different data sources, 00:01:41.650 --> 00:01:45.590 including email interactions, meeting data, CRM 00:01:45.590 --> 00:01:48.909 data, financial data. And then on the public 00:01:48.909 --> 00:01:52.310 facing side of things, if you have news in your 00:01:52.310 --> 00:01:54.390 customer accounts, if you have earnings calls, 00:01:54.469 --> 00:01:56.769 if you're working with public companies, LinkedIn 00:01:56.769 --> 00:01:59.609 job movements, there's so many different data 00:01:59.609 --> 00:02:02.650 points that have to do with the customer relationship. 00:02:04.540 --> 00:02:08.740 We know that an AI cannot automate the human 00:02:08.740 --> 00:02:12.139 to human relationship aspect of business. So 00:02:12.139 --> 00:02:15.159 what we do is we bring all of that data together 00:02:15.159 --> 00:02:18.360 and we automate out the tedium of having to look 00:02:18.360 --> 00:02:21.099 through all of this data to figure out what's 00:02:21.099 --> 00:02:24.879 happening in an account. Instead, we enable our 00:02:24.879 --> 00:02:27.560 users and we enable our customers to really focus 00:02:27.560 --> 00:02:30.259 on those interpersonal relationships and spend 00:02:30.259 --> 00:02:33.360 less time manually inputting data into a CRM 00:02:33.360 --> 00:02:36.960 or trying to read through news articles or read 00:02:36.960 --> 00:02:39.199 through previous meeting transcripts to understand 00:02:39.199 --> 00:02:42.319 what to say next. Kaboom does all of that for 00:02:42.319 --> 00:02:46.419 you. And ultimately, the vision is so that... 00:02:46.759 --> 00:02:50.280 Anybody in a sales role gets to be more and more 00:02:50.280 --> 00:02:54.020 people -facing and less about manual data entry, 00:02:54.280 --> 00:02:58.400 spending time on operational things, and spending 00:02:58.400 --> 00:03:00.740 more time talking to customers, learning their 00:03:00.740 --> 00:03:03.340 pain points, and ultimately serving them the 00:03:03.340 --> 00:03:06.080 services they want. Oh, that's incredible. I 00:03:06.080 --> 00:03:08.960 can imagine just knowing how much Intel has to 00:03:08.960 --> 00:03:11.139 go into, you're going to have a sales call. Okay. 00:03:11.199 --> 00:03:13.199 You've talked to them four times before. What 00:03:13.199 --> 00:03:15.819 have they said? You know, I took a look at your 00:03:15.819 --> 00:03:18.240 site. I can see where this could be extremely 00:03:18.240 --> 00:03:22.699 useful. Is it, it seems like in the end, it helps 00:03:22.699 --> 00:03:24.680 people to be a little bit more present while 00:03:24.680 --> 00:03:26.400 they're on those calls, right? Because they have 00:03:26.400 --> 00:03:29.909 the Intel already. Absolutely. They spend less 00:03:29.909 --> 00:03:32.050 time before their meetings having to prepare 00:03:32.050 --> 00:03:35.490 for them, but also while they're in their meetings, 00:03:35.590 --> 00:03:38.090 they feel that they have all the knowledge and 00:03:38.090 --> 00:03:40.169 intelligence they need at their fingertips rather 00:03:40.169 --> 00:03:43.650 than having to scour the internet or read through 00:03:43.650 --> 00:03:45.710 their CRM or read through their email inbox to 00:03:45.710 --> 00:03:48.349 get the context that they need. But Kaboom is 00:03:48.349 --> 00:03:50.430 not just for meetings, it's also for visibility. 00:03:50.750 --> 00:03:55.210 So we create these account reports that basically 00:03:55.210 --> 00:03:58.250 show leadership and the account team what is 00:03:58.250 --> 00:04:00.729 the state of affairs in an account in mid -size 00:04:00.729 --> 00:04:03.550 and large enterprises there's usually going to 00:04:03.550 --> 00:04:06.370 be multiple people on an account from the delivery 00:04:06.370 --> 00:04:08.789 side of things to the sales side to the account 00:04:08.789 --> 00:04:11.009 management and customer success side of things 00:04:11.009 --> 00:04:15.009 so there's many cooks in the kitchen and the 00:04:15.009 --> 00:04:18.779 issue with that is that there's data being siloed 00:04:18.779 --> 00:04:21.639 in various different places so what kaboom does 00:04:21.639 --> 00:04:23.540 is with all of our various integrations is we 00:04:23.540 --> 00:04:26.360 bring all that data into one place so that the 00:04:26.360 --> 00:04:28.560 intelligence and knowledge about an account is 00:04:28.560 --> 00:04:31.360 shared across the entire account team and there's 00:04:31.360 --> 00:04:35.379 no data being dropped off in various parts of 00:04:35.379 --> 00:04:38.319 the workflow so you're not really relying on 00:04:38.319 --> 00:04:40.620 your team to have to figure out what's happening 00:04:40.620 --> 00:04:43.399 in an account and instead you can use kaboom 00:04:43.399 --> 00:04:47.490 to just quickly view our intelligence and understand 00:04:47.490 --> 00:04:50.250 okay this is what's happening in an account and 00:04:50.250 --> 00:04:52.430 this is what i can do to either make the relationship 00:04:52.430 --> 00:04:55.509 better or be satisfied with our current state 00:04:55.509 --> 00:04:58.660 of the relationship That's amazing. It makes 00:04:58.660 --> 00:05:01.519 that handoff so much more seamless, I think. 00:05:01.759 --> 00:05:04.420 I think everybody's had that experience where 00:05:04.420 --> 00:05:06.620 like, all right, we're in the CRM. Oh, I had 00:05:06.620 --> 00:05:08.480 a call with so -and -so and I'm making my notes 00:05:08.480 --> 00:05:10.660 and all that. The next person may not even check 00:05:10.660 --> 00:05:12.980 the notes, may not know that there are notes. 00:05:13.120 --> 00:05:15.639 They might not have left notes whoever came before. 00:05:16.959 --> 00:05:19.920 That's really cool. I think what we've found 00:05:19.920 --> 00:05:26.269 with any company in 2025 is that Nobody has time 00:05:26.269 --> 00:05:29.910 for data entry anymore. You don't really need 00:05:29.910 --> 00:05:32.610 to do data entry when there's so much valuable 00:05:32.610 --> 00:05:35.550 data that's already at your fingertips, right? 00:05:35.709 --> 00:05:39.509 Meaning transcripts, emails, those don't require 00:05:39.509 --> 00:05:41.569 additional data entry. You can just pull from 00:05:41.569 --> 00:05:44.550 those data sources and get 90 % of what you need 00:05:44.550 --> 00:05:48.449 right there. But there's a plethora of information 00:05:48.449 --> 00:05:52.100 that already exists. take that information and 00:05:52.100 --> 00:05:54.180 then manually summarize it and then manually 00:05:54.180 --> 00:05:59.680 input into CRM is ancient history. Yeah. And 00:05:59.680 --> 00:06:02.699 so it seems like this impacts the sales team, 00:06:02.819 --> 00:06:07.319 of course, is it also useful for marketing? I 00:06:07.319 --> 00:06:10.120 think right now, we're very specifically focused 00:06:10.120 --> 00:06:13.680 on sales and that to post close sales, though, 00:06:13.800 --> 00:06:17.000 account management and customer success is where 00:06:17.000 --> 00:06:21.610 we are really focused. I think the Vision for 00:06:21.610 --> 00:06:24.689 us is for us to expand across the entire account 00:06:24.689 --> 00:06:29.769 ecosystem. So we want to be able to service anybody 00:06:29.769 --> 00:06:32.509 that's working on an account or has to do with 00:06:32.509 --> 00:06:35.410 an account. But right now in our current state, 00:06:35.550 --> 00:06:37.870 we're really focused on once an account is closed, 00:06:38.189 --> 00:06:41.569 how can we best service it with account management 00:06:41.569 --> 00:06:44.720 and customer success? That's amazing. And you 00:06:44.720 --> 00:06:47.519 had mentioned medium and large business, you 00:06:47.519 --> 00:06:49.819 know, enterprise level. Is that who you're aiming 00:06:49.819 --> 00:06:53.439 at serving mostly? Mostly right now we're at 00:06:53.439 --> 00:06:56.680 small and medium sized businesses. I think they're 00:06:56.680 --> 00:07:00.160 much easier to break into as a startup. And there's 00:07:00.160 --> 00:07:05.459 a lot less, I guess, different workflows and 00:07:05.459 --> 00:07:08.189 different sort of. personalities in enter in 00:07:08.189 --> 00:07:10.410 large enterprises there's just much larger teams 00:07:10.410 --> 00:07:12.850 more tools in place more places where data can 00:07:12.850 --> 00:07:16.990 lie i think in the mid -size they're very eager 00:07:16.990 --> 00:07:19.310 to start maturing on that account management 00:07:19.310 --> 00:07:21.610 and customer success side of things but they 00:07:21.610 --> 00:07:25.009 don't have the tools and the ai to really enable 00:07:25.009 --> 00:07:29.129 them to mature quickly oh yeah oh that and what 00:07:29.129 --> 00:07:31.389 types of industries are you mostly serving so 00:07:31.389 --> 00:07:35.069 far Yeah, so we are under this umbrella of professional 00:07:35.069 --> 00:07:37.550 services, which kind of encompasses a lot of 00:07:37.550 --> 00:07:40.589 different industries. We work with an architecture 00:07:40.589 --> 00:07:43.750 firm, for example. So they have a lot of really 00:07:43.750 --> 00:07:45.889 deep interpersonal relationships with their clients 00:07:45.889 --> 00:07:48.670 that span decades. But tracking that is very 00:07:48.670 --> 00:07:51.149 difficult because they've had so many people. 00:07:51.189 --> 00:07:54.170 They're a very old firm, so they've had relationships 00:07:54.170 --> 00:07:58.290 spanning decades. We have clients in IT services 00:07:58.290 --> 00:08:02.550 that service their clients in. building you know 00:08:02.550 --> 00:08:06.189 robust and bespoke technology solutions we have 00:08:06.189 --> 00:08:09.629 clients in outsourcing so it's really a variety 00:08:09.629 --> 00:08:13.149 of different industries but all under the sort 00:08:13.149 --> 00:08:17.050 of umbrella of professional services where it's 00:08:17.050 --> 00:08:20.250 less about selling an sku or a product and more 00:08:20.250 --> 00:08:25.209 about selling a very complex and bespoke solution 00:08:25.209 --> 00:08:30.019 which oftentimes has a lot of moving parts has 00:08:30.019 --> 00:08:32.899 a lot of stakeholders on the client side and 00:08:32.899 --> 00:08:35.600 a lot of unstructured data that kind of encompasses 00:08:35.600 --> 00:08:39.340 that relationship so we it we believe that's 00:08:39.340 --> 00:08:42.379 a really big opportunity for us to use ai to 00:08:42.379 --> 00:08:46.159 make sense of all that data that's really that's 00:08:46.159 --> 00:08:49.100 cool and this is a the type of field that really 00:08:49.100 --> 00:08:52.600 wasn't possible until fairly recently so yes 00:08:52.600 --> 00:08:55.840 absolutely That's so cool. Now, what would you 00:08:55.840 --> 00:08:58.580 say, you know, looking at Kaboom, you know, looking 00:08:58.580 --> 00:09:01.820 into the future, what's your vision for this 00:09:01.820 --> 00:09:05.100 company as the co -founder? Yeah, I think our 00:09:05.100 --> 00:09:07.759 vision, we call it the account operating system. 00:09:07.980 --> 00:09:13.200 So we want to essentially be the one stop shop 00:09:13.200 --> 00:09:18.039 for customer accounts across the entire workflow 00:09:18.039 --> 00:09:21.470 and entire revenue cycles. That includes. as 00:09:21.470 --> 00:09:23.590 you said earlier, marketing, but it also includes 00:09:23.590 --> 00:09:27.149 delivery management. Are you properly servicing 00:09:27.149 --> 00:09:29.190 your customers after closing the sale? Because 00:09:29.190 --> 00:09:31.909 if you're not, then you might have a risk return 00:09:31.909 --> 00:09:34.669 or it might be a lot harder to cross -sell or 00:09:34.669 --> 00:09:37.049 up -sell when the delivery is not going well. 00:09:38.250 --> 00:09:40.509 Resource management and talent management. If 00:09:40.509 --> 00:09:43.529 you're selling services that have to do with 00:09:43.529 --> 00:09:45.470 specific talent, you want to be able to manage. 00:09:46.009 --> 00:09:49.149 those specific talent within an account or the 00:09:49.149 --> 00:09:51.509 context of an account. Financial management, 00:09:51.710 --> 00:09:53.850 you know, are you being paid on time? Are your 00:09:53.850 --> 00:09:59.110 invoices properly being accounted for? And things 00:09:59.110 --> 00:10:01.850 like that. So there's so many different aspects 00:10:01.850 --> 00:10:06.450 to an account. And what we would like to do in 00:10:06.450 --> 00:10:08.970 the future and really once the product is super 00:10:08.970 --> 00:10:11.769 mature is be that operating system for an account 00:10:11.769 --> 00:10:16.190 from start. So once it's identified as a prospect 00:10:16.190 --> 00:10:19.929 to finish, which is when you're being paid. So 00:10:19.929 --> 00:10:22.929 there's a real opportunity there. And there's 00:10:22.929 --> 00:10:25.009 so many different data sources that can contribute 00:10:25.009 --> 00:10:29.389 to creating that operating system. That's pretty 00:10:29.389 --> 00:10:32.330 amazing. I mean, you're very young. You're new 00:10:32.330 --> 00:10:34.669 in this. It's been a year and a half, a little 00:10:34.669 --> 00:10:38.210 bit more than that since you've graduated. How 00:10:38.210 --> 00:10:41.490 does this feel to be, you know, like this is 00:10:41.490 --> 00:10:44.230 an incredible thing to launch a business, to 00:10:44.230 --> 00:10:47.450 co -found something, you know, right out of school, 00:10:47.470 --> 00:10:50.470 basically. What's this been like, this journey 00:10:50.470 --> 00:10:55.009 so far? It's been great. So I co -founded this 00:10:55.009 --> 00:10:58.159 company with my father. which is a very very 00:10:58.159 --> 00:11:01.960 unique uh co -founding duo i think i wouldn't 00:11:01.960 --> 00:11:04.639 have been able to co -found right out of college 00:11:04.639 --> 00:11:08.139 if it weren't for him i think he has sort of 00:11:08.139 --> 00:11:13.720 imparted this entrepreneurial um i guess both 00:11:13.720 --> 00:11:16.139 on the genetic side of things but also just like 00:11:16.139 --> 00:11:20.100 environmentally so he uh started his own agency 00:11:20.100 --> 00:11:22.419 which is very similar to the types of companies 00:11:22.419 --> 00:11:26.549 we sell to now in 2011 and he sold it and then 00:11:26.549 --> 00:11:30.210 completed his earn out and was at the point where 00:11:30.210 --> 00:11:33.090 he wanted to start something new and it just 00:11:33.090 --> 00:11:34.669 so happened that i was about to graduate from 00:11:34.669 --> 00:11:38.169 college so we realized that the timing was divine 00:11:38.169 --> 00:11:41.409 and we both had kicked around ideas for a while 00:11:41.409 --> 00:11:43.470 and decided why don't we take the plunge together 00:11:43.470 --> 00:11:46.299 on starting something new so it's been great 00:11:46.299 --> 00:11:49.340 i think it's uh definitely a unique combination 00:11:49.340 --> 00:11:52.000 people don't quite understand it how we're able 00:11:52.000 --> 00:11:55.059 to work together and also maintain being a father 00:11:55.059 --> 00:11:57.639 and daughter but we've made it work i think it's 00:11:57.639 --> 00:11:59.440 it's been over a year now that we've been doing 00:11:59.440 --> 00:12:01.259 this together so we're really used to it at this 00:12:01.259 --> 00:12:04.159 point sometimes it actually feels odd to call 00:12:04.159 --> 00:12:06.600 him dad because i usually call him by his first 00:12:06.600 --> 00:12:09.259 name in the office and in professional settings 00:12:09.259 --> 00:12:12.299 um but we've really figured out how to make it 00:12:12.299 --> 00:12:15.070 work we're for each other all the time and i 00:12:15.070 --> 00:12:17.830 think it really allows us to be able to fully 00:12:17.830 --> 00:12:21.389 trust each other um i think part of you know 00:12:21.389 --> 00:12:24.009 having co -founders is the challenge of being 00:12:24.009 --> 00:12:26.090 able to trust that they'll be by your side no 00:12:26.090 --> 00:12:29.289 matter what through all the challenges the trust 00:12:29.289 --> 00:12:32.470 to be able to you know ensure that they're being 00:12:32.470 --> 00:12:36.190 they're doing right by you right so um knowing 00:12:36.190 --> 00:12:38.769 that he's my father i always will have that 100 00:12:38.769 --> 00:12:41.610 trust in him which is a really big privilege 00:12:41.610 --> 00:12:44.610 to have as a founder That's huge. And it's I 00:12:44.610 --> 00:12:47.649 mean, from I'm old enough, I could be your mom. 00:12:47.710 --> 00:12:49.850 So I'll tell you from his side, this is probably 00:12:49.850 --> 00:12:52.490 really cool to get to work with his daughter 00:12:52.490 --> 00:12:55.669 and build something like this. And I don't know 00:12:55.669 --> 00:12:57.529 how often he tells you, but I bet he's really 00:12:57.529 --> 00:13:01.929 proud. That's so cool. And it's got to be a little 00:13:01.929 --> 00:13:04.139 weird for him hearing you. call him by his first 00:13:04.139 --> 00:13:06.879 name, too. Yeah, I think we're definitely used 00:13:06.879 --> 00:13:10.019 to it was definitely weird at first. I bet. Oh, 00:13:10.139 --> 00:13:12.000 my gosh. Well, that's kind of cool. Because it's 00:13:12.000 --> 00:13:14.139 like your first foray into entrepreneurship, 00:13:14.240 --> 00:13:17.279 like for real as an adult. And it's like the 00:13:17.279 --> 00:13:20.820 next thing for him. So yeah, that's neat. Where 00:13:20.820 --> 00:13:22.919 would you guys like it to be? You know, like, 00:13:23.000 --> 00:13:25.960 money wise, size wise, impact wise, whatever 00:13:25.960 --> 00:13:29.320 the goal is, what would you love to see in a 00:13:29.320 --> 00:13:32.730 few years? Yeah, I mean, I would love for Kaboom 00:13:32.730 --> 00:13:34.769 to be a household name in professional services, 00:13:34.909 --> 00:13:37.850 much like Salesforce and HubSpot are and CRM. 00:13:37.909 --> 00:13:41.610 You know, we really want to be highly, highly 00:13:41.610 --> 00:13:45.070 impactful in account management, in basically 00:13:45.070 --> 00:13:48.230 understanding customer relationships and being 00:13:48.230 --> 00:13:51.919 sort of at the forefront of that. I think. what 00:13:51.919 --> 00:13:55.519 i personally would love is for our product to 00:13:55.519 --> 00:13:57.779 kind of speak for itself you know there are very 00:13:57.779 --> 00:14:00.519 few software products out there in the b2b world 00:14:00.519 --> 00:14:04.659 especially where it's almost evangelical how 00:14:04.659 --> 00:14:07.940 people speak about them notion is a great example 00:14:07.940 --> 00:14:11.360 of that where people love the product so much 00:14:11.360 --> 00:14:16.419 that you know the sales kind of the product sells 00:14:16.419 --> 00:14:19.659 itself right so i would love for kaboom to be 00:14:19.659 --> 00:14:22.649 so well loved that It's almost an afterthought, 00:14:22.769 --> 00:14:26.490 the whole sales process, and that people are 00:14:26.490 --> 00:14:30.110 excited to be on Kaboom just by knowing from 00:14:30.110 --> 00:14:33.590 the community that it's a fantastic product. 00:14:34.090 --> 00:14:37.789 I can see that. I mean, yeah, people get fanatical 00:14:37.789 --> 00:14:39.789 about, you know, they find something that they 00:14:39.789 --> 00:14:43.190 love like that. Notion as example, like people 00:14:43.190 --> 00:14:45.190 were building out, oh, here's how I use it. And, 00:14:45.250 --> 00:14:47.669 you know, selling, coaching on here's how to 00:14:47.669 --> 00:14:49.830 use it and get the most out of it. And just these, 00:14:49.909 --> 00:14:53.909 you know, secondary markets with people promoting 00:14:53.909 --> 00:14:56.649 it all the time. So I could see that being, that's 00:14:56.649 --> 00:14:59.590 really cool. That's neat. Well, thank you so 00:14:59.590 --> 00:15:01.649 much. I appreciate you, you know, sharing your 00:15:01.649 --> 00:15:04.639 vision. both for how you're serving your people 00:15:04.639 --> 00:15:06.960 and for what you want this wonderful business 00:15:06.960 --> 00:15:09.480 to turn into. That's really cool. Thank you. 00:15:10.029 --> 00:15:11.809 Yeah, I'm happy to have shared it. Thank you 00:15:11.809 --> 00:15:13.710 for being here today. I'm really happy that you 00:15:13.710 --> 00:15:15.970 tuned in to Vision Pros Live. I'm looking forward 00:15:15.970 --> 00:15:19.490 to seeing your reactions as these episodes continue 00:15:19.490 --> 00:15:21.289 to move forward. This is going to get more and 00:15:21.289 --> 00:15:23.330 more fun. We'll have more and more engagement 00:15:23.330 --> 00:15:25.409 as well. We'll invite people to participate in 00:15:25.409 --> 00:15:27.590 the show. And thank you for giving us your time 00:15:27.590 --> 00:15:29.889 and attention. Have an excellent time building 00:15:29.889 --> 00:15:32.210 out your vision and becoming a vision pro yourself.