WEBVTT 00:00:00.000 --> 00:00:03.620 All right. Welcome in to Vision Pros Live with 00:00:03.620 --> 00:00:05.860 Jackson Callum. I'm your show host. We'll be 00:00:05.860 --> 00:00:07.620 doing interviews for visionary entrepreneurs 00:00:07.620 --> 00:00:10.500 and guest leaders who are building fantastic 00:00:10.500 --> 00:00:20.879 visions out there. Hey, what's up, everybody? 00:00:20.960 --> 00:00:22.760 Welcome in to another episode of Vision Pros 00:00:22.760 --> 00:00:25.379 Live. I'm excited to be your host, Jackson Callum, 00:00:25.399 --> 00:00:27.690 founder and CEO of First Class Business. I've 00:00:27.690 --> 00:00:29.690 got Jacqueline Wagner, the founder of Wagner 00:00:29.690 --> 00:00:32.229 HR with me today. We're talking about emotional 00:00:32.229 --> 00:00:35.850 intelligence, Daniel's book, and Daniel Goldman's 00:00:35.850 --> 00:00:38.850 book, and the five different levels of ultimately 00:00:38.850 --> 00:00:41.530 becoming, exploring, and continuing to discover 00:00:41.530 --> 00:00:43.590 and develop our emotional intelligence. This 00:00:43.590 --> 00:00:45.670 is one of those subjects that to me is just such 00:00:45.670 --> 00:00:48.289 a root key for when you're creating a vision 00:00:48.289 --> 00:00:50.030 or when you're building a vision, because at 00:00:50.030 --> 00:00:52.609 the end of the day, if our vision isn't ultra 00:00:52.609 --> 00:00:54.789 clear for others, then they're going to have 00:00:54.789 --> 00:00:56.609 a really hard time believing us, trusting us, 00:00:56.670 --> 00:00:59.149 and wanting to follow it. And if the vision lacks 00:00:59.149 --> 00:01:01.869 the fundamental elements of our step two for 00:01:01.869 --> 00:01:04.409 that process is culture, if we don't have a culture 00:01:04.409 --> 00:01:06.909 where people really want and feel inclined and 00:01:06.909 --> 00:01:09.030 inspired to belong, then you're going to have 00:01:09.030 --> 00:01:10.590 a really hard time building out. So we're going 00:01:10.590 --> 00:01:13.090 to dive right into that. I want to read real 00:01:13.090 --> 00:01:15.689 quick what Jacqueline wrote when she submitted 00:01:15.689 --> 00:01:18.810 her form about what her vision was. She said, 00:01:18.870 --> 00:01:21.170 I envision workplaces full of emotionally intelligent 00:01:21.170 --> 00:01:24.760 supervisors and coworkers. who support each other 00:01:24.760 --> 00:01:26.719 and the work. I strive to teach employees how 00:01:26.719 --> 00:01:28.859 to cultivate their emotional intelligence so 00:01:28.859 --> 00:01:32.359 the workplace is harmonious and fruitful. And 00:01:32.359 --> 00:01:34.459 she said, I've had many bad bosses who weren't 00:01:34.459 --> 00:01:37.019 emotionally intelligent and it made the work 00:01:37.019 --> 00:01:39.980 a lot harder than it needed to be. And that is 00:01:39.980 --> 00:01:42.019 true. And I face this too with my team still. 00:01:42.400 --> 00:01:45.260 There are lots of opportunities for me to eat 00:01:45.260 --> 00:01:47.900 humble pie or to eat crow and to realize that 00:01:47.900 --> 00:01:52.140 I really missed the mark on this occasion. One 00:01:52.140 --> 00:01:54.040 of the things Jacqueline also just talked about 00:01:54.040 --> 00:01:56.239 while we were on was the difference between sympathy 00:01:56.239 --> 00:01:59.239 and empathy. And that sign that you're headed 00:01:59.239 --> 00:02:01.019 in the right direction, which I think is so important 00:02:01.019 --> 00:02:03.459 for us to recognize, because all of us fail. 00:02:03.579 --> 00:02:05.959 All of us have struggles in this department and 00:02:05.959 --> 00:02:08.860 others. But to remember that we have the ability 00:02:08.860 --> 00:02:11.659 to step into the shoes of the other person. And 00:02:11.659 --> 00:02:13.780 we can make that choice. And we can look at it 00:02:13.780 --> 00:02:15.719 and say, you know what? What could I have done 00:02:15.719 --> 00:02:17.699 better to support them in this situation? Or 00:02:17.699 --> 00:02:19.919 what could I have done more? in order to help 00:02:19.919 --> 00:02:22.219 these individuals. So I want to just thank Jacqueline 00:02:22.219 --> 00:02:23.900 for bringing that up. Before I bring her back 00:02:23.900 --> 00:02:25.780 on stage, we've got up here. We're going to go 00:02:25.780 --> 00:02:27.840 quick today. Home Studio Mastery with Junaid 00:02:27.840 --> 00:02:30.419 Ahmed. He helps people with podcast studio setups. 00:02:30.680 --> 00:02:33.819 Their audio is virtually, and he builds $50 ,000 00:02:33.819 --> 00:02:35.840 podcast studios as well. He's state -of -the 00:02:35.840 --> 00:02:37.939 -art. He's awesome. He's got a top 2 % show globally 00:02:37.939 --> 00:02:40.039 as well in hacks and hobbies. So I recommend 00:02:40.039 --> 00:02:41.539 checking out what he's up to. If you're looking 00:02:41.539 --> 00:02:43.719 to get into podcasting, you can't go wrong by 00:02:43.719 --> 00:02:45.439 talking to him. And of course, you can reach 00:02:45.439 --> 00:02:47.379 out to us for help to anybody else in this industry. 00:02:47.960 --> 00:02:50.620 The industry tends to be one of the more favorable 00:02:50.620 --> 00:02:52.639 industries. There's not a lot of dog eat dog 00:02:52.639 --> 00:02:54.439 here. That's one of my favorite things about 00:02:54.439 --> 00:02:57.139 podcasts. Then there's Danny Brassell. Dr. Danny 00:02:57.139 --> 00:02:59.340 Brassell is one of the world's best educators, 00:02:59.460 --> 00:03:01.219 and he's got a program called The Reading Habit. 00:03:01.300 --> 00:03:03.939 He teaches parents how to inspire their children 00:03:03.939 --> 00:03:07.099 to love to read, especially those who are struggling 00:03:07.099 --> 00:03:09.860 with reading. And there is no shame in getting 00:03:09.860 --> 00:03:12.439 help. In fact, I'd say the opposite. If we as 00:03:12.439 --> 00:03:15.240 parents or we as educators or leaders are not 00:03:15.240 --> 00:03:17.120 seeking help and are not getting help for others, 00:03:17.500 --> 00:03:19.780 We are creating challenges for our life. We are 00:03:19.780 --> 00:03:22.520 not removing obstacles. It takes a tribe to raise 00:03:22.520 --> 00:03:24.879 a child. In this case, I highly recommend you 00:03:24.879 --> 00:03:26.340 add Daniel to your tribe and check out what he's 00:03:26.340 --> 00:03:28.500 up to. And last and of course not least, the 00:03:28.500 --> 00:03:31.159 water project. I personally have never been thirsty 00:03:31.159 --> 00:03:33.219 in my life, which is why when I saw the water 00:03:33.219 --> 00:03:34.979 project and I let it really hit me, I was like, 00:03:35.000 --> 00:03:37.000 dang, there are millions of people without clean 00:03:37.000 --> 00:03:39.199 water. We can do at least something for this. 00:03:39.240 --> 00:03:41.539 So we do give to it each month. My hope is that 00:03:41.539 --> 00:03:43.360 you, you know, even if you don't have the financial 00:03:43.360 --> 00:03:45.759 capacity to give. You can share it with a friend, 00:03:45.800 --> 00:03:47.919 talk to somebody about it over lunch or over 00:03:47.919 --> 00:03:49.979 dinner, tell them about it, show them what the 00:03:49.979 --> 00:03:52.000 projects look like and see what type of impact 00:03:52.000 --> 00:03:53.699 we can make worldwide. Because my friends, we've 00:03:53.699 --> 00:03:56.340 got 8 billion people to help in this world. And 00:03:56.340 --> 00:03:58.439 my hope is that you will also join us in that 00:03:58.439 --> 00:04:00.400 cause. So let's get back to helping you right 00:04:00.400 --> 00:04:02.840 now on your vision development. Jacqueline Wagner, 00:04:02.960 --> 00:04:09.099 welcome to Vision Pros Live. Thank you. Oh, I'm 00:04:09.099 --> 00:04:10.680 sorry. We got a lag, guys. And now it sounds 00:04:10.680 --> 00:04:12.139 like I'm interrupting Jacqueline. But no, I'm 00:04:12.139 --> 00:04:14.520 grateful you're here, too. And I'd love to lead 00:04:14.520 --> 00:04:16.759 right into the next question. So where did your 00:04:16.759 --> 00:04:20.379 vision come from, Jacqueline? My vision came 00:04:20.379 --> 00:04:23.480 from 26 years of employment litigation. I'm a 00:04:23.480 --> 00:04:28.920 I'm a employment attorney and I have been litigating 00:04:28.920 --> 00:04:32.060 hundreds and hundreds of cases in my career. 00:04:32.740 --> 00:04:39.160 And I noticed a trend that. When there was a 00:04:39.160 --> 00:04:43.060 leader with poor communication skills, who is 00:04:43.060 --> 00:04:46.379 poor at managing conflict, lacked motivation, 00:04:46.920 --> 00:04:51.579 lacked empathy, couldn't regulate their own emotions. 00:04:51.920 --> 00:04:57.160 That was when employees were more likely to sue 00:04:57.160 --> 00:05:02.779 because they were miserable at work. And if something 00:05:02.779 --> 00:05:07.609 happened to them that was inexplicable. they 00:05:07.609 --> 00:05:11.649 blamed it on, well, it must be because of discrimination, 00:05:11.810 --> 00:05:17.569 harassment or retaliation. And really many times 00:05:17.569 --> 00:05:20.889 it isn't because of that. It's because this person 00:05:20.889 --> 00:05:24.389 is just a really toxic presence. And so when 00:05:24.389 --> 00:05:27.250 people are miserable, they are more likely to 00:05:27.250 --> 00:05:30.370 sue, even when there isn't really discrimination, 00:05:30.490 --> 00:05:33.189 harassment or retaliation happening in the workplace. 00:05:33.470 --> 00:05:36.430 And I just thought, gosh, if you could just tweak 00:05:36.430 --> 00:05:38.990 this one thing and train your leadership like 00:05:38.990 --> 00:05:41.769 my team can help do, if you could just train 00:05:41.769 --> 00:05:45.759 your leadership to act. with emotional intelligence, 00:05:45.899 --> 00:05:49.779 you can prevent most of your lawsuits from happening 00:05:49.779 --> 00:05:56.980 in the first place. Oh, you're muted. Thank you. 00:05:57.000 --> 00:05:59.079 Let's talk about that. So what are some of the 00:05:59.079 --> 00:06:02.779 beginning training processes that a team needs 00:06:02.779 --> 00:06:04.600 to go through or the leader needs to go through 00:06:04.600 --> 00:06:10.339 in order to move from the at -risk to, you know, 00:06:10.360 --> 00:06:12.279 I guess a functional team, as Patrick Lincione 00:06:12.279 --> 00:06:16.029 would say? So the first thing that folks would 00:06:16.029 --> 00:06:19.430 need to do is take an assessment and your listeners 00:06:19.430 --> 00:06:21.870 can take an assessment without even our team 00:06:21.870 --> 00:06:26.230 coming in is go online, pull an assessment for 00:06:26.230 --> 00:06:29.470 emotional intelligence offline. It doesn't really 00:06:29.470 --> 00:06:31.670 matter which one. There are some great ones out 00:06:31.670 --> 00:06:35.709 there and take this kind of a test. And it's, 00:06:35.709 --> 00:06:38.430 you know, it takes 10 minutes of your life and 00:06:38.430 --> 00:06:41.930 see where you fall and what areas you need to 00:06:41.930 --> 00:06:46.680 work on. and then start working on those areas. 00:06:46.860 --> 00:06:49.980 You can go on YouTube and find videos about how 00:06:49.980 --> 00:06:57.040 to foster particular aspects of emotional intelligence. 00:06:57.420 --> 00:07:00.360 And then on the leadership side, things that 00:07:00.360 --> 00:07:08.009 a corporation or employer can do is Make sure 00:07:08.009 --> 00:07:11.670 that emotional intelligence is woven into every 00:07:11.670 --> 00:07:17.410 aspect of. the career cycle of your employees, 00:07:17.730 --> 00:07:20.769 making sure that it's in the employee handbook, 00:07:20.990 --> 00:07:24.069 that that's an expectation and that it will be 00:07:24.069 --> 00:07:28.089 measured in a metric in the performance evaluation, 00:07:28.649 --> 00:07:32.230 making sure that you have ongoing training for 00:07:32.230 --> 00:07:35.189 employees, not just when something goes awry, 00:07:35.389 --> 00:07:40.269 but ongoing and consistent training to ensure 00:07:40.269 --> 00:07:45.810 that It's communicated to your workforce that 00:07:45.810 --> 00:07:50.250 this is an expectation. Conducting investigations 00:07:50.250 --> 00:07:53.410 when something does go awry and not just sweeping 00:07:53.410 --> 00:07:56.970 it under the table. And having conflict resolution 00:07:56.970 --> 00:08:02.029 measures in place so that emotions can be navigated 00:08:02.029 --> 00:08:06.689 in a healthy way. Those are amazing, amazing 00:08:06.689 --> 00:08:09.589 insights. And one of the things, you just said 00:08:09.589 --> 00:08:10.810 something that's probably one of my favorite 00:08:10.810 --> 00:08:13.360 things I've heard on the show ever. And you said 00:08:13.360 --> 00:08:15.720 that it doesn't really matter which assessment 00:08:15.720 --> 00:08:18.779 we take. You know, and I know that you're not 00:08:18.779 --> 00:08:20.860 taking away from all the assessments that are 00:08:20.860 --> 00:08:22.839 out there as much as just helping people take 00:08:22.839 --> 00:08:26.920 a sort of action. And so, you know, DISC, Myers 00:08:26.920 --> 00:08:30.399 -Briggs, you know, Colby, et cetera, StrengthsFinder. 00:08:30.500 --> 00:08:32.600 These are all assessments that have been very 00:08:32.600 --> 00:08:35.659 impactful on my life. And I don't necessarily 00:08:35.659 --> 00:08:38.000 prefer one over the other. And I know I didn't 00:08:38.000 --> 00:08:40.200 steer towards emotional intelligence. But my 00:08:40.200 --> 00:08:42.720 point with that is. The neat thing is you can 00:08:42.720 --> 00:08:46.799 now use AI. I specifically use ChatGPT. And I 00:08:46.799 --> 00:08:49.379 did this a few months ago. I asked AI to put 00:08:49.379 --> 00:08:51.580 together an assessment for me based on what it 00:08:51.580 --> 00:08:54.519 knows about me in order to help me to understand 00:08:54.519 --> 00:08:58.299 masculine and feminine behaviors better and see 00:08:58.299 --> 00:09:00.279 where I was at and what I understand about that. 00:09:00.360 --> 00:09:03.440 So this is kind of like a genre of emotional 00:09:03.440 --> 00:09:05.379 intelligence, if you will. And it was really 00:09:05.379 --> 00:09:09.179 neat to see how well the questions it came up 00:09:09.179 --> 00:09:12.519 with were so powerful. that during the second 00:09:12.519 --> 00:09:15.779 section, I literally started crying my eyes out 00:09:15.779 --> 00:09:18.080 as I was facing this test. And I was like, oh 00:09:18.080 --> 00:09:21.440 my gosh, like, how do I not know this? And then 00:09:21.440 --> 00:09:24.139 it was able to provide me with a whole outline 00:09:24.139 --> 00:09:26.740 of things that I can do to improve. And I took 00:09:26.740 --> 00:09:30.480 that to my coach, Coach Fletcher Ellingson. And 00:09:30.480 --> 00:09:32.299 I talked to him about it. And I talked to some 00:09:32.299 --> 00:09:34.799 other leaders on my team about it. And again, 00:09:34.899 --> 00:09:37.100 all of us have the same opportunity to do this 00:09:37.100 --> 00:09:39.200 with emotional intelligence. And I'm going to 00:09:39.200 --> 00:09:42.009 tie that back to Jacqueline Wagner. Because she's 00:09:42.009 --> 00:09:44.250 now a resource that any of us can also turn to. 00:09:44.289 --> 00:09:45.950 And I think it's so important, my friends, that 00:09:45.950 --> 00:09:48.230 if we're going to lead nations or we're going 00:09:48.230 --> 00:09:50.490 to lead thousands of people or hundreds of people, 00:09:50.570 --> 00:09:53.750 it's so important not just to try to do it alone, 00:09:53.909 --> 00:09:56.990 not try to be our own doctor, but to use these 00:09:56.990 --> 00:09:59.789 assessments and these tools to help us gain more 00:09:59.789 --> 00:10:02.830 awareness, more perspective on what can be tried. 00:10:02.909 --> 00:10:06.669 But don't risk your vision. Don't risk the safety 00:10:06.669 --> 00:10:08.970 and goodness of your heart and your team members 00:10:08.970 --> 00:10:11.690 by trying to do it alone. go find the experts 00:10:11.690 --> 00:10:13.629 who you feel drawn to and say, you know what, 00:10:13.649 --> 00:10:15.389 I'm going to seek help and I'm going to get it 00:10:15.389 --> 00:10:17.690 from those who are able to do so. So we're about 00:10:17.690 --> 00:10:19.610 to wrap up. I will invite all of you that are 00:10:19.610 --> 00:10:21.509 listening. If you have a vision that you want 00:10:21.509 --> 00:10:23.590 to share, click the button that says be our guests, 00:10:23.649 --> 00:10:25.710 come and be on the show. And we'll wrap up by 00:10:25.710 --> 00:10:27.450 giving Jacqueline the last word. So Jacqueline, 00:10:27.509 --> 00:10:29.710 any other tidbits of wisdom that you'd like to 00:10:29.710 --> 00:10:32.970 share before we wrap up today? Yes, I can't emphasize 00:10:32.970 --> 00:10:37.230 enough to take an assessment. Go online, type 00:10:37.230 --> 00:10:40.529 in emotional intelligence assessment. And just 00:10:40.529 --> 00:10:42.710 see where you are. And you might be surprised. 00:10:42.789 --> 00:10:44.850 And you can start working on it immediately. 00:10:46.230 --> 00:10:49.370 I love that. Fast action for all of us. Fast 00:10:49.370 --> 00:10:54.070 action to cultivate depth. Not talking get rich 00:10:54.070 --> 00:10:55.830 quick. We're not talking grind. We're not talking 00:10:55.830 --> 00:10:57.649 hustle. We're talking about holistic growth. 00:10:58.029 --> 00:10:59.929 And we'll see you guys all in the next episode 00:10:59.929 --> 00:11:02.029 of Vision Pros Live. Take care, everybody. Thank 00:11:02.029 --> 00:11:03.990 you for being here today. I'm really happy that 00:11:03.990 --> 00:11:06.009 you tuned in to Vision Pros Live. I'm looking 00:11:06.009 --> 00:11:09.269 forward to seeing your reactions as these episodes 00:11:09.269 --> 00:11:11.070 continue to move forward. This is going to get 00:11:11.070 --> 00:11:13.690 more and more fun. We'll have more and more engagement 00:11:13.690 --> 00:11:15.769 as well. We'll invite people to participate in 00:11:15.769 --> 00:11:17.950 the show. And thank you for giving us your time 00:11:17.950 --> 00:11:20.250 and attention. Have an excellent time building 00:11:20.250 --> 00:11:22.570 out your vision and becoming a vision pro yourself.