WEBVTT

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Jakin and Sarah Harper of Rareform Agency. You

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guys are working in the AI space. I met Jakin

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quite a bit ago now. We spent about two hours

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in a parking garage after a networking event,

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talking shop and getting to know each other.

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And I ultimately tried to recruit Jakin. I was

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like, dude, come work with me. Let's figure this

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out. And then because of life and opportunity,

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we're both just productive individuals. We both

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just placed forward. And then I accidentally

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met Sarah. And she's like, hey, my husband's

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shaking. He knows you. And I was like, what?

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Oh, the parking garage guy. Yeah, yeah. No, he

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kind of shot me down. But but it's all good because

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God's timing is what I what I go by. And at the

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same time, like I know you've done great things

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with your life. And I just I saw the potential

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that you just you know, I asked LeBron James.

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I would ask him right now. Can you come work

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with me? I would love to work with LeBron. But

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that doesn't mean it's going to happen. And it

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doesn't mean that LeBron's not doing important

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things that I'm not. It just is. So visionaries

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out there, just know that relationships may come

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full circle down the road, years down the road,

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or maybe months down the road. And it may be

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through a third party connector, such as a wife.

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So Jake and Sarah, thank you again for being

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here. I would love to hear it. Tell me about

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your vision. Where are you guys going with everything

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that you're up to? Within just Rareform or our

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lives as a whole? Wherever you want to look,

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man, anywhere. I got a vision of Ecuador out

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this window. It's not the prettiest vision. I've

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got better visions elsewhere. But yeah, but wherever

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you want to go with it. Well, I think I think

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I'd like to start by giving Sarah a springboard.

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I know that she originally didn't want to work

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in in business. She didn't. She wanted to work.

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She used to work at a foster care agency and

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she loved the fact that she was able to help

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kids. She's a very high drive for. justice and

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caring for people and so when she left there

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she she's like all right let's start working

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with rare form and immediately she was not not

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super ecstatic about the business aspect but

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then she saw that we were able to actually not

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only help other businesses that we actually do

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have um some uh non -profits that were able to

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help through our system and so talk about that

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at all Yeah, so talking about you kind of setting

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up with, you know, the Lord has a plan and his

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timing is perfect and you can have a sense of

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humor. With my time working for the foster agency,

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we went through, I believe it was three or four

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CRMs plus paperwork. And I got to see kind of

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firsthand how that really affected me in my job

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being in social work. And so it was I thought

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it was hilarious once I kind of made the jump

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to reform agency. And that was part of our offerings

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with CRM. And my prayer was always because at

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some point it just wasn't I was getting very

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burnt out. And even if I wanted to stay, I just

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things got more expensive. We needed more income

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for our family. And so I remember I would pray,

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OK, Lord, and you were included on those prayers,

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right? Like you heard them. say okay lauren how

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can i do this just maybe in a different capacity

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and that was me thinking maybe just i i did not

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think it was gonna let's just say i didn't think

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it was going to be tech at all so then i made

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the transition working with um for rare form

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with my husband and so um we ended up probably

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within that time is when we onboarded about three

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or four non -profits and so we got to work with

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them um Usually we'll offer discount to work

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with them and their price points as best we can.

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And so I just, yeah, I had to do, I just had

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to laugh. I was like, okay, this is so funny.

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Just given my experience with that and I wanted

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to be able to help. I just didn't know it was

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going to be from a tech technical space or from

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this type of capacity. So that's, that's a little

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bit of, of my background and my story. That is

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so cool. And then, you know, they say, as, as

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the scripture says, ask and you shall receive.

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Right. Knock and it shall be open. And so you

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guys did that. And then it combined and you found

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new horizons. And, you know, our weaknesses often

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become our strengths, too. Right. And so CRMs

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are a weakness for ninety nine point nine percent

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of companies. Ryan Dice, digital marketer, once

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said in a panel, I would rather eat my left pinky

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than build another CRM. And I was the only person

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in the audience who laughed out loud. But I had

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two SaaS companies that were both CRM companies.

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And so I was like, yes, I know that feeling.

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I don't need my pinky anymore. So, yeah, it's

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a definitely it's a challenge for businesses

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everywhere. and the challenges often increase

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with the non -profits because they often struggle

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with the revenues to to get the types of tools

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they need to make their impact so i love that

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um tell me about either rare form agency or your

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side of the vision jake and what what do you

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guys um what are you guys up to and how is it

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uh how's it helping your audience who is your

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audience by the way uh so with rare form agency

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my vision um it actually comes in the form of

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a story which is my dad started eight different

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businesses growing up that i can remember and

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i i was just so used to him every single day

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hearing him all the time on the phone just getting

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the pulse check just getting the status update

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just getting that like he was on top of technology

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um he always had the latest and the greatest

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but back then not everything was comprehensive

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or worked with each other um and so there's a

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whole bunch of copying and making sure what's

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what's the most recent document stuff like that

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and uh when i decided to start my own business

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i'm an engineer so first thing i did was list

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the dependencies um and all of them required

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basically a full -fledged crm that was well handled

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um and i said man that's a full -time job in

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and of itself why don't i make that my focus

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so that i can do that well for myself and care

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for other people so that they're not having to

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run around stay on the phone all the time and

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i'm not trying to My dad's a great dude. He did

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a lot of stuff that I want to emulate in my own

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life. He's heard me tell this story a lot. He's

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honored by it. I want to make it so that men

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like him and other business owners, including

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myself, can actually come home at the end of

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the business day and know that their business

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continues operating and they're still adding

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value to their community and they can still be

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present with their family. That was my vision

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in starting Rareform Agency. But that means that

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we have to stay on top of technology. And I saw

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that I was starting to fail myself in that mission.

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Meaning I was the one that had to answer the

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call 24 -7. And if I didn't answer the call,

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we lost business or someone's feelings were hurt.

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And I didn't get to be present with her. And

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so I was able to start developing, working with

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some AI applications that were able to be really

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responsive. on timeframe. And so I was able to

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make my own first AI bot that worked entirely

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for my business. You can ask what we do. In fact,

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we even have a live demo bot where you can say,

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hey, this is what I do in my business. Can you

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pretend you're my assistant real quick to give

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you a feel for what it would look like? And so

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we did that. And I guess a big shift in what

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I'm doing now in my kind of a new mission is

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it's an extension of that. but it's for people

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who are like me doing ai building ai solutions

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or even customers of ai solutions having proof

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that their product is working the way that they

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want and that it's adding the value that they're

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expecting if you're coming in as a business owner

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and you don't know if the call is even being

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answered or what the average customer success

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rate is or how happy they are how much money

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your your phone system is built making you you're

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not going to become a massive fan of that product

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in fact you might forget to pay the bill one

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day so my mission right now is to improve the

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lives of agency owners like me by giving them

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visibility into the system but also improve the

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perceived value of the customers so they can

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actually see like instead of that one customer

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that called all the way through and complained

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Now they can see, hey, I have a ninety nine point

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eight percent success rate and I'm being generated

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this much revenue and saving this much money.

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I get to actually be home with my family. So

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it's it's just an extension of that first mission.

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Yeah, that's amazing. And I love the way that

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you frame the mission, because, you know, you're

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one you've learned. For yourself, what that's

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like to to want to have your dad around more

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in life. And of course, you know, he probably

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we all want that. And it wouldn't be nice to

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live at Disneyland and have everything always

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beautiful. But you allude to the reality that

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most people never really get the tangible American

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dream that we think about and that we were taught

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could have is that you work hard, you get your

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house, and then you have time to really appreciate

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and be with your family and develop things. And

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so you're striving to help. optimize that process.

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And I did talk to your AI call receptionist.

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It wasn't a long enough conversation to really

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grill it. And I wasn't prepared for it. I was

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like, oh, I look forward to calling back. I'm

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giving it a hard time because it's something

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where it's like, one, I love what you said. The

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proof that the bot is working. The experienced

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entrepreneurs out there, they're careful. with

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their brands. They want to make sure that what

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they invest in is sound and solid. And you're

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one of the more level -headed individuals I've

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talked to in the AI space. That's fair. They

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just promote. They're just like, oh, let's go,

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let's go. We're all AI experts now. And no, none

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of us are AI experts. The AI is kind of the expert

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and we have to be careful with what we do and

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what we're aware that it does. And we can't.

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fear that, though, and end up in analysis paralysis.

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So we're going to be stuck with the same results

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of the past as well. So you said a couple of

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things in your form that I want to highlight.

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One was interesting that you founded a WordPress

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meetup group when you were 12. And I know you

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weren't 12 yesterday. Technology was harder back

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then when you were 12. How old are you, Jacob?

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I'm 32. 20 years ago. 32, man. Yeah. So that

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was back when technology was hard. So you had

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the meetup back then and you wanted to learn

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and there was just no resources and time available.

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And then Sarah, you got this quote in here, how

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inefficient systems caused major burnout and

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turnover and took away from important tasks in

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your role. I don't think there's a single person

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in the world right now who wouldn't feel like

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there are systems that potentially do. those

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things in their life there's a lot of people

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who could use help with that so you guys are

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helping businesses leverage ai technology so

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they can stay focused on what's important that's

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the vision that you submitted and i really like

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the frame of that um i think so many entrepreneurs

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get so lost in the day -to -day grind that it

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almost even becomes hard to remember what is

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most important Where am I supposed to be? What

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is my timing? What am I supposed to go back in

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time with? So we don't have enough time to dive

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in deep today, guys. I'd love for you to come

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back, though. Can we bring you back on the show?

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That sounds pretty good to me. I'd like to dive

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deeper. There's a lot of reasons for that, but

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there's so many options for AI right now and

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AI gurus, but there is not enough that are leaning

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in on proof. There are not enough that are understanding

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the comprehensive nature that is required in

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order to really move AI forward. And we've got

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an AI academy, a first class business as well

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that we're working on. But I'm not here to say

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like I'm the expert to follow. I'm still figuring

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it out too. And I will say for the sake of fun.

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i botched my latest ai creation pretty badly

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um we're working on creating two ais one called

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um one called alfred and one called mr fox for

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those of you who are batman fans um you would

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know that alfred's the butler and mr fox um was

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like the deep dive runner of the enterprise uh

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wayne enterprises um and i made a big mistake

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i tried to teach both of them Well, I tried to

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teach Fox to be simple and it turned out super

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robust. Then I tried to teach Alfred to provide

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certain details. I tried to refine it into a

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bot, a chat GPT that could pretty much answer

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all business questions for people. And I learned

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a valuable, humbling lesson. Like one, just use

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chat GPT for that. those who out there are grok

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to just use the mainstream systems for it what

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i should have designed it to do was to answer

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it was the one guide people to use their own

00:13:35.879 --> 00:13:38.940
robust system that already knows them and to

00:13:38.940 --> 00:13:43.700
help them realize anything that alfred or mr

00:13:43.700 --> 00:13:46.340
fox are providing are strictly within the confines

00:13:46.340 --> 00:13:48.480
of what we do and operate with within first class

00:13:48.480 --> 00:13:52.019
business um and so it's it's one of those things

00:13:52.019 --> 00:13:54.019
where it's like until you spend hours and hours

00:13:54.019 --> 00:13:55.519
and hours and hours and hours and hours and hours

00:13:55.519 --> 00:13:57.820
and hours playing with ai just know that you're

00:13:57.820 --> 00:13:59.919
playing with like a nuclear energy that could

00:13:59.919 --> 00:14:03.399
really hurt your business they hurt your results

00:14:03.399 --> 00:14:07.259
so if you can if you don't want to do that then

00:14:07.259 --> 00:14:10.460
find the human beings who are building holistically

00:14:10.460 --> 00:14:13.539
yeah the ones who are going to treat you well

00:14:13.539 --> 00:14:16.340
and respect your vision your mission and Again,

00:14:16.419 --> 00:14:18.000
that's why I'm going to invite Jake and Sarah

00:14:18.000 --> 00:14:20.519
back because I believe in you guys as human beings.

00:14:21.120 --> 00:14:25.940
And heck, I need AI help as much as anything.

00:14:26.240 --> 00:14:27.720
So do you all want to share any final thoughts

00:14:27.720 --> 00:14:31.639
before we wrap up? 30 second final piece of advice

00:14:31.639 --> 00:14:39.399
for visionaries out there? I think. 30 seconds.

00:14:39.539 --> 00:14:42.580
Oh, sorry. I was just going to say, I know we

00:14:42.580 --> 00:14:46.820
talked about. vision. And one of the stories

00:14:46.820 --> 00:14:51.440
I love sharing is a client of ours. We got to

00:14:51.440 --> 00:14:55.000
see him through starting a business from day

00:14:55.000 --> 00:14:58.139
one. He started with us and he's our digital

00:14:58.139 --> 00:15:02.320
receptionist service in particular. And so he's

00:15:02.320 --> 00:15:04.940
a business owner. He leads a team. He's a youth

00:15:04.940 --> 00:15:08.720
pastor. We got to witness him get married, become

00:15:08.720 --> 00:15:12.190
a father. And so he wore many, many hats. kind

00:15:12.190 --> 00:15:14.350
of similar to your dad and kind of how your story

00:15:14.350 --> 00:15:16.450
started and so that's been kind of like we talked

00:15:16.450 --> 00:15:19.129
about full circle moment and that's been really

00:15:19.129 --> 00:15:22.830
beautiful to witness for um for to see for our

00:15:22.830 --> 00:15:25.590
clients um so that's kind of a lot of our vision

00:15:25.590 --> 00:15:28.929
and and um mission there as well as to be able

00:15:28.929 --> 00:15:32.509
to um allow tools so that people can can do other

00:15:32.509 --> 00:15:35.730
things and be uh new brothels is huge about being

00:15:35.730 --> 00:15:38.210
involved in community and and things like that

00:15:38.210 --> 00:15:41.309
and so um we realized that's That's something

00:15:41.309 --> 00:15:43.610
that we find important, but so does our community.

00:15:43.769 --> 00:15:46.169
So to be able to provide tools to allow them

00:15:46.169 --> 00:15:49.370
to do what's important, including pouring back.

00:15:49.730 --> 00:15:52.370
I love that. And visionaries, those of you listening

00:15:52.370 --> 00:15:54.830
in, again, we got visions that are off in the

00:15:54.830 --> 00:15:56.610
distant future and stuff, but I love that Sarah

00:15:56.610 --> 00:15:59.720
tied it back to who are we helping? And how are

00:15:59.720 --> 00:16:01.899
we helping them and their lives? We'll see you

00:16:01.899 --> 00:16:03.379
guys on the next episode. If you want to join

00:16:03.379 --> 00:16:05.039
us in the top right corner, you'll see a button

00:16:05.039 --> 00:16:07.220
that says be our guest. Come and be our guest.

00:16:07.259 --> 00:16:08.899
Share your vision with us. Let's explore what

00:16:08.899 --> 00:16:10.399
you're up to, how you're helping the world. And

00:16:10.399 --> 00:16:12.460
we'll see you guys all in the next episode. Take

00:16:12.460 --> 00:16:14.529
care, everybody. Thank you for being here today.

00:16:14.710 --> 00:16:16.470
I'm really happy that you tuned in to Vision

00:16:16.470 --> 00:16:19.110
Pros Live. I'm looking forward to seeing your

00:16:19.110 --> 00:16:21.889
reactions as these episodes continue to move

00:16:21.889 --> 00:16:23.830
forward. This is going to get more and more fun.

00:16:23.870 --> 00:16:25.730
We'll have more and more engagement as well.

00:16:25.750 --> 00:16:27.690
We'll invite people to participate in the show.

00:16:27.789 --> 00:16:29.850
And thank you for giving us your time and attention.

00:16:30.129 --> 00:16:32.769
Have an excellent time building out your vision

00:16:32.769 --> 00:16:34.149
and becoming a vision pro yourself.
