WEBVTT

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Welcome back to Vision Pros. I am really excited

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to introduce to you Chris Brown from WOW Remote

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Teams in Phoenix. Chris, welcome to the show.

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I'm really glad to have you here. Would you just

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introduce yourself a little bit? Sure. Yeah.

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Hi, Sue. Thanks for having me. It's great to

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be here. I'm Chris. I'm with Wow Remote Teams.

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You know, been an entrepreneur for many, many

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years at this point, most of my life, just been

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building businesses, done a lot of tech stuff,

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done a lot of kind of everything's been internet.

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Everything's been this focus of like remote work.

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And, you know, this is this idea of independence

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and freedom, kind of, you know, how do you get

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time independence? How do you get financial independence?

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And how do you build things that give you that?

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And, yeah, it's all kind of come into this direction

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of, wow, remote teams, which does that for a

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lot of people, right? So we're kind of staffing

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and recruiting. But, you know, we're bringing

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great talent from Latin America to U .S. companies.

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It's all remote work. I'm remote. My whole team

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is remote. My founder is fully remote. We don't

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have an office. Everything is built on this ethos

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of how do we make sure that we can be wherever

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we want to be, living the life we want to be,

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but making an impact at the same time. Huge.

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Man, it's all about that balance, right? It's

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like one thing to do great work, but you've got

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to have a life as well. Yeah, you've got to be

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able to do stuff you want to do and do things

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you love to do. I love to be outside. I hike

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a lot. We paddleboard a lot. We're constantly

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outside. I'm from Phoenix, like you said, so

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summer here is unbearable. So we generally travel

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the whole summer, wherever that means. So we

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spend a lot of time down in Latin America, in

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Colombia specifically. this summer we went to

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montana and did the whole trip from phoenix to

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montana and then back you know with our rv so

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you know learning how to manage those things

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again i've been doing this for a long time now

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so i'm pretty good at it but learning how to

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manage all those things learning how to have

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the setup learning how to have stable connection

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with stable you know electricity and you know

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how do you how do you make all of that work so

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that you can work you know but how do you how

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do you work in a way that allows you to do those

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things you want to do yeah it's a lifelong goal

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i think it's a lifelong process still learning

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yeah definitely definitely and you're not alone

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so yeah tell me a little bit about what's your

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vision for the people that you're serving so

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i think that's kind of twofold so a we serve

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clients of course people that are looking to

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hire you know remote workers people from latin

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america so of course they're looking to save

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money they're looking for a great talent pool

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you know if you expand outside of your own comfort

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level of your own region and then your own country

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and then your own you know hemisphere i guess

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um you just expand that talent pool and find

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really great people so you know part of it for

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the clients is find great people find great people

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at great prices you know find something that

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you maybe didn't know was there before i talked

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to a lot of clients that tell me i just heard

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about being able to do this in latin america

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can you show me what that looks like you go yeah

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sure look at all these people my entire team

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is in latin america everybody you're going to

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talk to beyond me and my founder are in Latin

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America and they're generally going to give you

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a great experience. And if they don't, please

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tell me so I can help them fix it. And then the

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other side of it, of course, is the candidates,

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the talent themselves, right? There's this whole

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base of people that we're serving that aren't

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the clients. They're the talent. They're the

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candidates. They're the people that we're employing

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and bringing into this. You know, they're getting

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higher wages. They're getting to work in English

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all day. They're getting to work with U .S. companies.

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They're getting to learn the U .S. method of

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doing business, our kind of our capitalist system,

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which is. hugely beneficial to all of us. Look

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at the way we live. We have great lives. This

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system has worked really well for us. And it's

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a little bit different of a system for them,

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for people in Latin America, for people all over

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the world. We do things a certain way. Americans

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are very proactive, very go -getters, very sure

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that we can do things even when you tell us that

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we can't. So I think bringing a lot of opportunity

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to people that didn't previously have that opportunity,

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this is a new world that we live in. Like I said,

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I traveled all summer. I was in my RV. I was

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on my Starlink. I was connected with solar. You

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couldn't do that 10 years ago. You could, but

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you had to go places that had Wi -Fi. It was

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a struggle. I did it previously, of course. I

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was traveling. I've been traveling for many years.

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But it was much more of a struggle. You really

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needed to understand where you were going. You

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needed to make sure that the resources were in

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place for you to go there. And now, just with

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Starlink, you can go basically anywhere. I went

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to the Amazon a couple of years ago, two, three

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years ago now. And I had gone there over a decade

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ago, just traveling, going to this little place

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called Leticia. It's the very, very bottom end

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of Columbia. There's no road to get there. You

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have to fly because it's literally in the Amazon

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rainforest on the river. And when I first went

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there, there was no connection. It was desolate,

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like, you know, great people. There's a lot going

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on, but you were not connected to the outside

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world. So it was this great disconnect, like

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you're in this beautiful place. And I went there

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two years ago and I took a boat down the Amazon

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from Peru to get there. And I had cell service

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on the Amazon river on a boat. I got to Leticia

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and the hostel, the hostel I was staying at had

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Starlink on the roof. I was working from the

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middle of absolutely nowhere. And I was like,

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this is not disconnected at all. Like it was

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great because I needed to get things done, but

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it was also not great because I'm going to disconnect.

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And then my phone's buzzing at me. I'm like,

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well, I guess I got to work, you know? Yeah,

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so you have that across this entire region, like

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all of Latin America is now very connected. So

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you no longer have to think about like, okay,

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I need to go to Bogota, I need to go to Mexico

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City and have a call center and have a bunch

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of people. No, you can have people that are working

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remotely from some small town. And now you're

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really having an impact on that person's life.

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You're having an impact on that person's family.

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You're having an impact on that entire community.

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Because now they're working for a U .S. company.

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They're making way better wage than they would

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have previously. And they're living in a small

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town in the countryside in Mexico. It's fantastic.

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The amount of opportunity that is being brought

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to the rest of the world at this point in 2025

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is absolutely incredible. And I'm just a small

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piece of that. But I'm doing my part, I think.

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So I think that's how we're trying to serve that

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piece of our business. That's so cool. It could

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really make a huge difference. And the ripple

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effect of that is crazy big. It does. Yeah, it

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does every day. I mean, you know, there's just

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tons of stories of, you know, we like, so we

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help our clients send gifts and stuff because

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it can be difficult. Like you want to order them

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a pizza for lunch or you want to order them flowers.

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Like we have one, they wanted to send this girl

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flowers as part of her birthday gift and they

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contact us and we're like, yeah, sure. You know,

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we'll call around and find a florist in this

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small town and, you know, get them delivered

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to her and stuff. So we find a florist. We call

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the florist and we're talking to her saying,

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okay, we're sending it to this person at this

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address. And she's like, oh, that's my niece.

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What? So we're sending this, you know, we're

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employing this lady's aunt at this place. Wow.

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Just these crazy knock on effects that happen.

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And this is, you know, this happens all over

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these small communities that we're just becoming

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a part of essentially. It's a small world, isn't

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it? It really is. Yeah. That's wild. Well, tell

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me, let's shift gears a little bit. What's your

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vision for your business for like the next three,

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six, nine, 12 months? What are you hoping to

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accomplish? Three, six, nine, three months is

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difficult, right? Because we're going into the

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holidays and hiring really slows down. So it's

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mostly just taking care of our people, making

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sure that everybody has a good stability and

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good work. outside of that you know it's this

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same kind of rolling motion hey we're always

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looking to grow you know we're constantly growing

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we're looking for new ways to market we're looking

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for new opportunities we're looking for different

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sets of clients like we love our clients of course

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but what else can we do where else can we go

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how does that look like there's whole worlds

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you never even think of i just spoke to someone

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who does government contracting and he was telling

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me hey by the way there's there's a recruiting

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contracts out there for government contracting

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do you guys do that kind of recruiting It's like,

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well, I don't know what that kind of recruiting

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looks like. I've never even heard of that before.

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So let's go find out. But yeah, we do lots of

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US recruiting. We do lots of recruiting for US

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positions as like a contingency headhunter. So

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yeah, I can do that. So let's go check that out.

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Let's grow in that direction if we can. You know,

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but outside of that, it's always how can we do

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a better job for our clients? It's always important

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for our people primarily, because if we can.

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elevate our people our clients will be happier

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they'll get better people they'll get better

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positions they'll get better work out of them

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so how do we you know how do we give them better

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opportunities how do we add to their education

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how do we add to their benefits what kind of

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things can we bring that would help them elevate

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themselves whether that you know helps them with

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our client or whether that helps them find a

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better position in the future whatever that looks

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like you know what can we do better every single

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day or every month or every year in order to

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increase the benefit of what we're doing with

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that same goal that we talked about the beginning

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right how do i increase people's level of autonomy

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and freedom how do i allow people to do similar

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to what i'm trying to do like that you know everybody

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that works for us everybody that works with us

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they're all fully remote we don't have a location

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anywhere i'm sitting in my home office like i

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there's nowhere that anybody has to show up to

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but they have to work they have to do their job

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they have to be proactive and get after it and

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in order to do that you have to facilitate them

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knowing what is possible right so you're looking

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this is getting a bit long -winded but you're

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looking for people with that same kind of mentality

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you want to do you want to get after it so that

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you can do whatever it is you want to do if that's

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you then yeah let's do this you come join our

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team be part of this and come work with our clients

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and you know and same thing for the clients you

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know are you looking for people that have that

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kind of hunger that have that kind of they want

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to go get it so that they can do all the things

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they want to do like that's exciting to a lot

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of people Not everybody. Not everybody likes

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it, but it's okay. Well, you're not going to

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be everybody's cup of tea. Yeah, I don't need

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to be. No, absolutely. So let me ask you this.

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When you built this, there was something burning

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in your gut. You're like, I got to do this. Why

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do you care? Same thing. It's just, this is the

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means to the end currently. And it's a way to

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expand that idea for a lot of people. So it started

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because I was in another business and the founder

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of this company started this and came to me and

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was like, hey, you know, I was having trouble

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with my CSR team in an e -commerce business that

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I had. And they were all based in the US and

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they were good people. They're expensive. And,

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you know. having problems with it it wasn't working

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as well as i wanted it to for the cost of it

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essentially you know running a business is capital

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management good capital management begets more

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capital essentially the better you are at good

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capital management the more capital that's going

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to flow to you so you know trying to figure out

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how do we do this better how do we find a better

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way to progress with this and then i talked to

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the founder of this company and she said why

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don't you try some latin american people okay

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sounds fine to me let's see let's you know set

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up some interviews let's talk to them see where

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they come in and within i don't know a few months

00:11:37.980 --> 00:11:40.259
three six months something like that we had replaced

00:11:40.259 --> 00:11:43.299
the entire csr team with people from latin america

00:11:43.299 --> 00:11:46.399
the entire thing was remote work from latin america

00:11:46.399 --> 00:11:49.299
it fit perfectly with our ethos which is the

00:11:49.299 --> 00:11:51.720
same that i have now how do i build this so that

00:11:51.720 --> 00:11:53.580
i don't have to be in the warehouse every day

00:11:53.580 --> 00:11:55.860
you know at that point that company had a warehouse

00:11:55.860 --> 00:11:57.700
because it was an e -commerce medical supplies

00:11:57.700 --> 00:12:01.799
business And then everything else also became

00:12:01.799 --> 00:12:04.080
Latin America. So the developers became Latin

00:12:04.080 --> 00:12:06.879
America. The operations people became Latin America.

00:12:06.960 --> 00:12:09.919
The only people left in the US had to be there

00:12:09.919 --> 00:12:12.279
because we had a physical warehouse to run and

00:12:12.279 --> 00:12:14.779
we couldn't do that remote at that time. Yeah,

00:12:14.779 --> 00:12:17.659
heck of a commute. Yeah. You might be able to

00:12:17.659 --> 00:12:20.659
now with drones and robotic forklifts and stuff,

00:12:20.860 --> 00:12:23.860
but you still need somebody. Somebody has to

00:12:23.860 --> 00:12:25.679
be in a warehouse. That's just how warehouses

00:12:25.679 --> 00:12:28.990
work. you know and then i came out of that business

00:12:28.990 --> 00:12:31.730
that kind of spun down for us and then i came

00:12:31.730 --> 00:12:33.450
over you know i was talking to her again and

00:12:33.450 --> 00:12:36.129
she was like hey why don't you come help build

00:12:36.129 --> 00:12:38.289
the systems over here because i've been a tech

00:12:38.289 --> 00:12:40.710
guy for every in every other business i was the

00:12:40.710 --> 00:12:43.769
tech guy um you know and i did and i came over

00:12:43.769 --> 00:12:45.309
and started building that and then it was like

00:12:45.309 --> 00:12:47.009
hey you're pretty good at talking to people have

00:12:47.009 --> 00:12:49.370
you ever thought about getting on the phone and

00:12:49.370 --> 00:12:53.110
trying to talk to people i was like no i'm the

00:12:53.110 --> 00:12:54.929
tech guy i'm not getting on the phone with anybody

00:12:54.929 --> 00:12:57.980
what are you talking about and uh yeah it turns

00:12:57.980 --> 00:13:00.379
out that people like talking to me for some reason

00:13:00.379 --> 00:13:02.539
so i end up on the phone a lot talking to people

00:13:02.539 --> 00:13:05.620
that's so funny so it just you know it rolled

00:13:05.620 --> 00:13:08.240
into this thing and then it's like well you know

00:13:08.240 --> 00:13:10.080
as you do that you start to talk to more and

00:13:10.080 --> 00:13:12.059
more clients and you start to bring on more and

00:13:12.059 --> 00:13:15.159
more talent and you just see that it is just

00:13:15.159 --> 00:13:19.059
a great fit you know like it's what you're trying

00:13:19.059 --> 00:13:21.500
to do it's giving remote work it's bringing opportunity

00:13:21.500 --> 00:13:25.080
to people it's and it's bettering us businesses

00:13:25.080 --> 00:13:27.879
we're bringing a huge talent pool at better prices

00:13:27.879 --> 00:13:32.279
like it's just everybody's benefiting when it's

00:13:32.279 --> 00:13:33.759
the right match that doesn't mean it's always

00:13:33.759 --> 00:13:35.559
the right match it doesn't mean i can benefit

00:13:35.559 --> 00:13:38.860
you today but if you need the kind of talent

00:13:38.860 --> 00:13:40.580
that i can find you if you need fully remote

00:13:40.580 --> 00:13:44.120
people this can be a good match you know if people

00:13:44.120 --> 00:13:46.279
are looking for a job if they speak good english

00:13:46.279 --> 00:13:48.159
if they're looking for the next level opportunity

00:13:48.159 --> 00:13:50.639
that can be a great match and when you bring

00:13:50.639 --> 00:13:53.169
those things together it you're making a huge

00:13:53.169 --> 00:13:56.070
difference and it's just awesome to watch that

00:13:56.070 --> 00:13:59.269
is so cool yeah i mean i could see this is you

00:13:59.269 --> 00:14:01.710
know when you think about that ripple effect

00:14:01.710 --> 00:14:04.029
you know that that'll wake you up in the morning

00:14:04.029 --> 00:14:08.200
get you going yeah yeah no yeah and i mean you

00:14:08.200 --> 00:14:11.039
know many friends from it now he's like people

00:14:11.039 --> 00:14:12.679
that used to work with us they don't work with

00:14:12.679 --> 00:14:14.100
it anymore they have some other job but they

00:14:14.100 --> 00:14:16.139
still contact us and talk to us and tell them

00:14:16.139 --> 00:14:18.220
what tell us what they're doing and you know

00:14:18.220 --> 00:14:19.860
we're still in contact with everybody of course

00:14:19.860 --> 00:14:21.460
because we have to use our network to say hey

00:14:21.460 --> 00:14:23.639
by the way we have this new position open so

00:14:23.639 --> 00:14:26.259
we maintain contact with thousands of people

00:14:26.259 --> 00:14:28.779
at this point you know it's just it's a huge

00:14:28.779 --> 00:14:31.519
effect it's it's wild you know and to watch them

00:14:31.519 --> 00:14:34.039
grow like you you know part of our whole thing

00:14:34.039 --> 00:14:37.600
is just We do long -term ongoing positions. I

00:14:37.600 --> 00:14:39.879
want the longest possible position I can get.

00:14:39.899 --> 00:14:41.879
I want to staff people that are very stable,

00:14:41.960 --> 00:14:43.679
looking for clients who are looking for long

00:14:43.679 --> 00:14:45.700
-term. We don't do projects. We don't do freelance.

00:14:45.940 --> 00:14:49.919
We do long -term stable stuff. to watch that

00:14:49.919 --> 00:14:52.159
happen to watch people go from like you know

00:14:52.159 --> 00:14:55.899
a social media assistant to director of marketing

00:14:55.899 --> 00:14:58.440
over the course of five years you're like how

00:14:58.440 --> 00:15:01.480
did you how did you make that advance you know

00:15:01.480 --> 00:15:04.899
it's wild and that one stands out because that's

00:15:04.899 --> 00:15:07.879
a huge chunk but still so many just you know

00:15:07.879 --> 00:15:10.080
constant emails coming in of hey we need to give

00:15:10.080 --> 00:15:11.519
this person a raise and we need to bump them

00:15:11.519 --> 00:15:13.559
up and also we need to backfill that position

00:15:13.559 --> 00:15:16.259
because now we don't have somebody doing email

00:15:16.259 --> 00:15:18.120
management or schedule management or whatever

00:15:18.120 --> 00:15:21.320
that piece was okay great you know that person

00:15:21.320 --> 00:15:23.139
gets to grow now they get to manage the next

00:15:23.139 --> 00:15:25.460
level of person that's going to come in and it

00:15:25.460 --> 00:15:28.179
just rolls and rolls it's awesome it's great

00:15:28.179 --> 00:15:30.940
to watch that's so cool well i love that i think

00:15:30.940 --> 00:15:33.620
it's a that's a fantastic you know everything

00:15:33.620 --> 00:15:35.720
about that is really cool the opportunities you're

00:15:35.720 --> 00:15:38.299
creating and the way that you're able to serve

00:15:38.299 --> 00:15:41.419
your clients as well so well done yeah thank

00:15:41.419 --> 00:15:43.500
you Thank you for being here today. I'm really

00:15:43.500 --> 00:15:45.480
happy that you tuned in to Vision Pros Live.

00:15:45.679 --> 00:15:48.080
I'm looking forward to seeing your reactions

00:15:48.080 --> 00:15:50.720
as these episodes continue to move forward. This

00:15:50.720 --> 00:15:52.620
is going to get more and more fun. We'll have

00:15:52.620 --> 00:15:54.440
more and more engagement as well. We'll invite

00:15:54.440 --> 00:15:57.080
people to participate in the show and thank you

00:15:57.080 --> 00:15:58.960
for giving us your time and attention. Have an

00:15:58.960 --> 00:16:01.740
excellent time building out your vision and becoming

00:16:01.740 --> 00:16:02.600
a vision pro yourself.
