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All right, welcome in to Vision Pros Live with

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Jackson Callum. I'm your show host. We'll be

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doing interviews for visionary entrepreneurs

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and guest leaders who are building fantastic

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visions out there. What's up, everybody? Welcome

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in to another episode of Vision Pros Live. I'm

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your show host, Jackson Callum. I'm super excited

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to have Andy Halko on stage today because...

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He's going to be talking about a subject that's

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near and dear to my heart, and we need more experts

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talking about this. We're talking about something

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most companies accidentally get wrong, and that

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means talking from a position of customer -centric

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language in a world, as Andy puts it, that gets

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flooded with tactics and tools. Real growth comes

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from a much deeper shift, and we're talking about

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the shift of really focusing in on relationships.

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We have two companies up here that I highly recommend

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taking a look at that understand the value of

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customer -centric approach. Home Studio Mastery,

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which you need, Ahmed, helps people build out

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podcast studios. Not ones that look like this.

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He didn't build this podcast studio. This wall

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was built by an engineer in Ecuador. I'm down

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in Ecuador right now, not in my typical office.

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I also help people launch podcasts and get started.

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I went live on Facebook, called it a podcast.

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My team made fun of me a little bit, and I said,

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you know what? It's my podcast. It's okay. I

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don't have to have all the fancy stuff. Eventually,

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we grew into some fancier stuff. But if you really

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want to build a great podcast and climb the ranks

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and are the top percent of podcasts in the world,

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June 8th is one of the people I recommend working

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with on that. He knows how to listen to you,

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hear you, and help you do just that. Then I've

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got Dr. Danny Brassell up here. Dr. Danny Brassell

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has a program called The Reading Habit. And with

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The Reading Habit, he helps. parents inspire

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children to have a passion for reading. And the

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challenge of reading that he's helped me see

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is that four out of five readers that struggle

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are boys. There's a lot of challenges that he

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talks about in relation to that. So if you have

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a boy or a girl Who is struggling to read I highly

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recommend again talking to Danny. He speaks all

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over the world in this He sells thousands upon

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thousands of educators. So this is one of the

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best speakers I've ever met worked with now for

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about a year and I absolutely love Danny Purcell

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He's a good person and he's a good person because

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he cares about the people that he serves So again,

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that's what we're going to dive in today They're

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just two examples that you can potentially model

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and then of course There's the water project

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that serves their people really well once again

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a great entity to go and learn in real real time

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with a real example exactly what Andy and I are

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about to talk about the practical implementation

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the water project is something that's near and

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dear to my heart because people in the world

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when I learned that there's so many people there's

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millions of people who don't have access to clean

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drinking water that is a problem I have never

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had in my life I've only ever been thirsty for

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a few hours I think maximum so when I found out

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that that the water project does this thing where

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You can invest in a specific community and they

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will actually show you the outcome of your investment.

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I got kind of obsessed with it. And I see these

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children celebrating water with more enthusiasm

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than my kids celebrate Christmas Day. And that

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is a very humbling reality. Guys, you may have

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another cause out there that you want to support.

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There's 8 billion people to help in this world.

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And I think that those of us who have the privilege

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of rocking the mic. or listening to a podcast,

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we have an opportunity to step up. Even if that

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doesn't mean we have the financial means, we

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can still share the idea, and you never know

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who you're going to touch that might be able

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to give $5 ,000, $10 ,000, or more to help generations

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of people have access to the basic essentials

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in life. So without further ado, let's dive in

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and serve you as well and start talking about

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this customer -centric language and what we can

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do as companies, as visionaries, to be able to

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upgrade. Andy Hauko, welcome to Vision Pros Life.

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Hey, thank you for having me. This is fantastic.

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I love your vision of what you shared of just

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doing something bigger and better than just focused

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on yourself, which leads us into what we're talking

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about, too. Thank you, man. Way to close the

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loop on that. I like that. Let's talk about the

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next piece of vision for now. The vision for

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those that you serve, you've established that

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quite well. It's about connecting with clients.

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I'm going to push you a little bit on this for

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both of our sakes. We're both mathematicians.

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We're going to go on the chalkboard with this

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concept, and I want to hear your ideas because

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it's going to also improve my vision and the

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way I go about things while we help the audience.

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There's this thing called ICP out there, right,

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the ideal client profile, and your avatar, your

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audience, right, and defining all those. We can

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get into psychographics. We can get demographics.

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We're going to go deep, by the way, my friends.

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We're not going to stay surface level on this

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one. We're going to go to the deeper levels of

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conversion rate optimization, CRO, and making

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sure we really understand people. What I see

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happening in the market so often, Andy, when

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I ask people who their who they serve, what's

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the client they serve. I stopped asking that

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a long time ago because people suck at answering

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that question. They just do. I ask people now,

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who is your typical client and who is your ideal

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client? And that tends to get people not to feel

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so defensive about it when they get it wrong.

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And they tend to get it less wrong when we talk

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about that. So the typical, what I see happen

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to business owners, and I want you to correct

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my theory if you need to. you know and say like

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jackson no it's not there's something deeper

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here feel free to to completely steamroll me

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or feel free to jump on my bandwagon but i tell

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clients look one of the biggest problems that

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you have is you're going to talk to about 100

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people and however fast you go through your own

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prospecting only about five percent of the market

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in most cases are going to be the actual person

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that you need to talk to but what happens is

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you get addicted to not hearing no you don't

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want to hear no you want to be rejected so you

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start shifting your pitch to the typical client

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and catering your opportunities to talking to

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them. So when the 5 % come along, they don't

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hear what they need to hear because you've been

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trying to cater to everybody else the entire

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time. So you lose sight of how to actually talk

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about what is needed by those 5 % few who are

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in the market for what it is that you need. And

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they can't hear you because you got lost trying

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to people please everybody else who wasn't a

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fit. Am I wrong? Am I right? Is there more to

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it than that? Andy, the show's yours. Man, is

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there a lot to unpack there? But I think you're

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exactly right. I would start it out of I am a

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big fan of two things, polarization and targeted

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segmenting, which is what you're really talking

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about. For me, the reason I'm so passionate about

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this buyer -centric approach is that for me in

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a business, if you're developing a product and

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you're thinking of, a lot of different people,

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you're creating features all over the place.

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But if you really narrow in on that ideal customer

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and understand their pains, their needs, what

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they're trying to solve, you're going to create

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a product that is so much more enticing and sticky.

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And then you move to marketing, and it's the

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same thing. If you understand their motivations

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and their mindset and, again, their pains, you're

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able to create campaigns. landing pages that

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speak to them so deeply and resonate that you

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move people through the process like never before

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and then that goes into sales and if you understand

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buying decisions and committees and how people

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make decisions that even the guy in b2b is going

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home and explaining what he's doing to his wife

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and his wife is giving an opinion right and it's

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uh you know you've got these complex buying approaches

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that end up happening in everything and if you

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understand that you can close more and this keeps

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moving through the entire cycle of business that

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you really need to understand that customer and

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you need to cater to them very deeply because

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it's so powerful um and and so i just you know

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I believe that companies that hit plateaus or

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struggle, it's because they're not doing that.

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They're not getting in there and understanding

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that person and just infusing it into each one

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of those parts of their business. Well, I love

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it. I opened a rabbit hole and you just found

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a field of rabbit holes. You just expanded upon

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it. Andy, I got to ask you right now. I got to

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get you back. on the show too um we i would love

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to dive in deeper on this and make sure that

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we really honor this process because i've had

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a lot of great guests in the show we've we've

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had over a thousand if not over three thousand

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um and i don't think we've ever had a single

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person talk about the complex sales reality the

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enterprise sales methodologies and we live in

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a market where i'm going to tie that to another

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rabbit hole called the zero moment of truth that

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google coined based on an old concept an old

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principle called the moments of truth and what

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has what you've just helped me like light on

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fire to my own mind is okay the zero moment of

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truth which is where people now have an influence

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of factor where everybody in their life can ultimately

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influence a buyer's decision because of the advent

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of the internet and ChatGPT and Google and things

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like that. So if I talk to a prospect and they

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go talk to their wife about it, their wife's

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no longer in the dark about decisions. She can

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go look at the reputation on Yelp or the reputation

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on Google or elsewhere. And so if we don't have

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our brands well positioned in the market to help

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assuage fears, and help people understand the

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value of what is they're committing to from the

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different level of influences that exist, from

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a key influencer to, again, a spouse who is well

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-meaning, then we end up putting our prospects

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in a position to where the confused mind has

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to say no. So this is something that we need

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to dive in much deeper on. Yeah, there's a lot.

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In my first book, The Buyer -Centric Operating

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System, I talk about hidden influencers. And

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whether it's in an organization and there's a

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coworker, whether it's a spouse, a friend, people

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have conversations. Especially that enterprise

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buying that they're making a big decision that

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may take months. They're talking to multiple

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people. They're going to a random networking

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event and saying, oh, I'm looking to implement

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an ERP system. And all of a sudden, 10 people

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in the room are talking to them about what they

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did. Right. Or you go home and your wife is IT

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manager at another company. And she's like, hey,

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you know, we're also looking at this. And here

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are the three that we were talking to. And so

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in the book, I really talk about this idea that

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we end up focusing on the person that we're talking

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to in sales and being really obsessed about them.

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And we completely ignore this hidden world. of

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other influences. And transparently, it gets

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into my second book that I just released, which

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is now that the biggest hidden influencer is

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ChatGPT, Grok, these other AI platforms, which

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are now, you know, co -pilots in decision making,

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which is a whole different paradigm shift. Huge.

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Super relevant example of that today. I spoke

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with a man in Pakistan who's looking to help

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us move Danny Brassell into Southeast Asia. Great

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man and brilliant, by the way. And as he's telling

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me this story, to prove a specific point about

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marketing strategy, he brings up Spotify and

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their struggle to get into Pakistan and India

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and their one rupee launch that still struggled

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and the reason why people buy based on emotions

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instead of based on logic. Well, he's telling

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me that. I'm literally typing in ChatGPT as he's

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telling me that to asking ChatGPT for the proof

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of the story, whether it's legitimate or not,

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whether there's other variables that have to

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do with it. And it gave us a deeper conversation

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about, okay, well, there's some elements of truth

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to that. There's also some other variables that

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exist. And so here I am with my hidden influencer

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that you're talking about. So you're like iteration

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2 .0 of Ken Blanchard. And I don't want to ruin

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Ken Blanchard's still alive. He's 86 years old

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right now. All of you listening to Visionaries,

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you can go to this book, Raving Fans. You can

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go to the source, Ken Blanchard, and talk to

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him too. You can go to Andy Halko. You can read

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his books. If this type of stuff resonates with

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you, as visionaries, lean in to recruit such

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leaders to help you build your vision. That's

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what I do, and I'm going to be talking to Andy

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a lot more. I'm like, okay, I don't have the

00:12:50.710 --> 00:12:52.690
ability to look at everything all at once all

00:12:52.690 --> 00:12:55.629
the time. I need great leaders by my side in

00:12:55.629 --> 00:12:57.730
order to continue to build and expand my vision.

00:12:57.850 --> 00:13:00.549
So we'll definitely try to get Andy back on as

00:13:00.549 --> 00:13:02.289
soon as possible so we can dive deeper into this.

00:13:02.330 --> 00:13:04.190
Because when you're launching a vision that's

00:13:04.190 --> 00:13:07.929
meant to scale, it is, as he said, it is really,

00:13:08.029 --> 00:13:11.210
really hard to stay focused on who is a customer,

00:13:11.409 --> 00:13:14.509
what do they need, how do we build what they

00:13:14.509 --> 00:13:18.610
need right now for them. I am of the mindset

00:13:18.610 --> 00:13:23.580
that it is far better to build broad. and to

00:13:23.580 --> 00:13:26.639
get investors to do so. The challenge is if your

00:13:26.639 --> 00:13:30.080
investment is running low, you need to be able

00:13:30.080 --> 00:13:33.100
to uptick conversions pretty quickly. And that's

00:13:33.100 --> 00:13:35.139
where what Jake Larson at Video Power does. And

00:13:35.139 --> 00:13:37.419
that's where Andy Halco comes into play where

00:13:37.419 --> 00:13:39.700
it's like, okay, this can create a surge of revenue

00:13:39.700 --> 00:13:42.259
quite fast when you're able to hit on the head

00:13:42.259 --> 00:13:44.539
who it is you need to talk to and what it is

00:13:44.539 --> 00:13:46.139
you need to influence them to do and create an

00:13:46.139 --> 00:13:48.559
irresistible offer. And so there's a very important

00:13:48.559 --> 00:13:52.940
balance to both broad branding and direct conversions

00:13:52.940 --> 00:13:55.000
and getting people to move forward. And visionaries,

00:13:55.000 --> 00:13:57.340
I think most of you know that. Those of you who

00:13:57.340 --> 00:14:00.399
don't, Well, you're welcome. I'm grateful that

00:14:00.399 --> 00:14:02.360
you can get this from us. And again, feel free

00:14:02.360 --> 00:14:05.120
to subscribe, like the show. Again, look up Andy

00:14:05.120 --> 00:14:08.399
Halco. Go check out Insivia. And Buyer Twin,

00:14:08.539 --> 00:14:10.039
go check out the books that he talked about as

00:14:10.039 --> 00:14:11.740
well. We'll bring him back on. We'll dive into

00:14:11.740 --> 00:14:13.600
more resources. And thank you guys all for being

00:14:13.600 --> 00:14:14.860
here today. Andy, I'll give you the last word.

00:14:14.980 --> 00:14:16.019
Anything you want to share with the audience

00:14:16.019 --> 00:14:20.299
before we shut down? No, I think if you're out

00:14:20.299 --> 00:14:22.700
there trying to grow a company, just stay obsessed

00:14:22.700 --> 00:14:26.200
about that buyer. And then, you know, now...

00:14:26.679 --> 00:14:29.720
With my second book, The Omniscient Buyer, buyers

00:14:29.720 --> 00:14:34.200
are now AI -influenced. So completely changed

00:14:34.200 --> 00:14:38.879
the way you market and sell. The buyer has changed

00:14:38.879 --> 00:14:43.179
completely. I love that. What a great seed. I'm

00:14:43.179 --> 00:14:44.539
absolutely going to go check that out as well

00:14:44.539 --> 00:14:46.519
and see how that can influence me with helping

00:14:46.519 --> 00:14:48.620
my audience. This obsession we're talking about,

00:14:48.799 --> 00:14:50.700
my hope for all of you, too, is that you realize

00:14:50.700 --> 00:14:53.159
that there's a synonym there. Obsession can also

00:14:53.159 --> 00:14:55.980
be synonymously used harmoniously with love.

00:14:56.360 --> 00:14:58.399
Love your buyers. Serve them well. Help them.

00:14:58.519 --> 00:14:59.860
And we'll see you in the next episode. Take care,

00:14:59.919 --> 00:15:01.919
everybody. Thank you for being here today. I'm

00:15:01.919 --> 00:15:03.639
really happy that you tuned in to Vision Pros

00:15:03.639 --> 00:15:06.639
Live. I'm looking forward to seeing your reactions

00:15:06.639 --> 00:15:09.259
as these episodes continue to move forward. This

00:15:09.259 --> 00:15:11.139
is going to get more and more fun. We'll have

00:15:11.139 --> 00:15:12.960
more and more engagement as well. We'll invite

00:15:12.960 --> 00:15:15.379
people to participate in the show. And thank

00:15:15.379 --> 00:15:17.340
you for giving us your time and attention. Have

00:15:17.340 --> 00:15:19.980
an excellent time building out your vision and

00:15:19.980 --> 00:15:21.120
becoming a vision pro yourself.
