Welcome back to Vision Pros. Today, this is going
to be a hot conversation. We've got Andrew Bolton
from Tech Rescue, and this is really cool. You
guys are going to love what he's up to. Andrew,
would you introduce yourself, please? Hi, everybody.
I'm Andrew. I'm the CEO and co -founder of Tech
Rescue. Basically, it's a 24 -hour customer support
helpline. I'm your help. Middle of the night,
you can't figure out how to do something, 24
-hour customer service. Your printer breaks down
right here. You've got an exam at 8 a .m. and
the computer lab closes at 3 and you need to
be able to get that file. I know your pain. I've
been there. Your mom calls you because she can't
figure out where that file is. I've been there.
I know your pain. And guess what? You have problems
and it's past 5 .15 and they've already closed
for 15 minutes. I know that frustration. Believe
me. Screaming out of doors. Banging on a steering
wheel. Yeah, I know that pain. Yeah, 24 -hour
customer support. Here we are. Who would have
thought customer support was a business, not
just what normal businesses would have, but here
we are. Here we are. That's so great. Here we
go, man. All right, well, let's dive in for this
question that I always like to ask. What is your
vision for those you serve? Specifically, I like
to rephrase it like this, like who's that person
that you're serving and what is the big problem
that you're helping them solve in life? That's
a twofold question. So the person that I'm immediately
serving is somebody who. handles all the problems
in the family. Somebody that you can't log into
Facebook, you can't remember your password, you
don't know where your login is for your bank
account, and you're the one pulling all these
things and doing all these things, and you've
got your own stuff to get done. Yeah, I've been
there. And I've said to myself, God knows how
many times, Geek Squad is over 20 miles away,
and there's no one I can call. There's nobody
I can call. I can get food delivered in less
than 30 minutes, and there's nobody I can call.
There's nobody I can call to get this done. And
then when you go on how to fix it and you look
at the page, now I've got a homework assignment,
so I have a problem, and I have a homework assignment
on top of it. And then click on this to find
that in this archive and then that section, and
then we've got to go to Reddit. So now I have
to fix a problem, do a homework assignment, and
go on a scavenger hunt. Cool. What else do we
got to do today? Right, right. It's not like
you're working or having a family or trying to
take a walk. Yeah. Pack Rescue. Hi. I solved
that problem. Don't be like me and pull your
hair out. See? This is hair gone. This is stress.
Don't be me. Don't pull your hair out. Call us.
We'll take care of it. I've been there. So that's
who we serve. For anybody who has an aging family,
like we all do, I love them to death, but right
this very second, I don't really want to do it.
I really don't want to do it. I had a long day.
I just sat down, and please, for the love of
God, I don't need to help you get on Facebook
right this second, Dad. I know you want to log
on. I know you want to log on. Just give me like
10 minutes. Yeah, I got you. I serve that person.
So I buy you convenience and time and stress
-free life, and I take care of Dad. Dad doesn't
know what's going on, call us. You can check
out our YouTube video. There's my father. My
father is the crankiest old man who doesn't want
to do anything, who doesn't want to know anything,
and he still asks, how do I forward an email?
Believe me, it's Avla and Costello around here
sometimes. That's the best way to describe it,
I know. So my dad, who's in his 80s, at one point
said, I don't tweet, I don't Twitter, I don't
text. So he wanted to keep his dumb phone. And
we're like, cool, do it. He ended up getting
a smartphone. Oh, my goodness. And it's a lot.
It's a lot. And he's learned a lot. But I know.
It is. It is. So I like to show this on podcasts
to give. To give the severity of... For anybody
who doesn't know what this is, this is a computer.
I remember those old days. I know, I just blew
your minds, right? This used to be that. By the
thousands. Stacks of these things. You feed them
in a computing machine. Computador. Computer.
Computation machine. And that's what we did.
That's how it all started. So we're talking about
something that started from paper to chat GDP
in less than a lifetime. Yeah, they're a little
whiplashed. They've seen a lot come by really
fast. Oh, yeah. Oh, yeah. And they went their
entire careers, everything just on paper. And
now it's like... Yeah, no wonder. And then scammers
know this and it's a dangerous place for them.
They try to get their computer fixed. Somebody
takes hold of the controls and. Which is one
of the things that we face a lot on, you know.
dealing with customers is they are a little hesitant.
So we, mom and I, who is a CFO and co -founder
is we try to explain how to spot fake scammers,
how to spot the things that just don't feel right.
One of the fastest things you can do is just
hover over an email link. If it pops up and it
doesn't populate to anything, toss it. It's not
a safe, it's not a safe location. If you don't
recognize the email address, don't open it. When
in doubt, hit the trash. If it's important, As
my mom would always say, if it's really important,
they'll leave you a voicemail. Yeah, that's true.
If it's really important, somebody will make
a message that is to you. Otherwise, toss it
in the trash. What are you finding? Do you have
any shocking stats? Yes, there is. This is a
whole new field. You're kind of a pioneer in
this. This is the first time that we've had elderly
people who were on tech who needed the help.
We've got sandwich generation going. We've got
all this different perfect storm that makes your
business, this is the time. So the stats are
kind of scary in a weird way. So we have 72 %
of all seniors that we calculate between, it's
about a population of about 90 million, 65 and
older. And that's from the last census and based
off of the numbers from the Trump administration
talking about the amount of numbers that they've.
documented coming in. So we estimate it's around
90 million over 65. Out of that population, 72
% of them are familiar with smartphones. There
are more in that generation than younger that
understand smartphone technology. The problem
is 64 % of them are uncomfortable with technology.
So we have outpaced this generation completely.
Now here's the other aspect of our business that
is unfortunate. Of that 90 million, 14 % of them
are without any access to health care whatsoever.
They have it. They just don't know how to get
to it. So because we're HIPAA compliant, you
can call Tech Rescue. We can log on. We can connect
to your computer, tablet, or smartphone. We can
help get on to your medical information, UnitedHealth,
Blue Cross Blue Shield, Veterans Affairs. We
can help you find a doctor. We can set up an
appointment. We can get you an Uber. We can set
up an account for Uber. We can connect your bank
to your Uber. We can get you to and from your
doctor's office. And with Amazon and all the
other delivery prescription services out there,
we can have your prescriptions that you need
delivered to your doorstep. That's amazing. We
have connected the world in such a way that we
have now been able to be almost like life rescue.
We can be there. If you have a tablet and you
can connect to data or Wi -Fi. We can connect
to you. And really and truly what we found with
the calls that are coming in, whether it's a
fax, an email, a text, a message of any kind,
that's still a communication. We are trying to
communicate constantly. So what we're discovering
that we've always really known is that we are
a communicative species. We do not like it when
we get disconnected from the world. Anybody who
doesn't know that, take away a teenage girl's
cell phone. Yeah. Good luck with that. You think
hurricanes are destructive. We are a species
that likes to communicate. So that's what we're
finding, and we're finding new ways to do it.
So, for example, senior citizens are consuming
more video games than ever before. They made
up 22 % of the GDP last Christmas. I went to
Walmart this weekend. You can get a 75 -inch
Vizio TV for about $375. You can get a PlayStation
or an Xbox for under $500. You can get two sets
of games. Most of the kids that are playing with
their grandparents are playing MLK or NFL. So
they're basically playing ESPN games with their
grandkids because we're getting calls of, how
do I find my grandson's username? How do I find
his player name? How do I connect to them on
PlayStation store or Xbox live? We are connecting
in new ways because that's what we're interested
in. That's beautiful in some way. I mean, this
is wonderful because we do have the opportunity
to connect, communicate and connect with people
that we can't see face to face in person all
the time. There's that beautiful upside. The
downside is, I mean, this is. frankly overwhelming
for a lot of people and like you said sandwich
generation folks they're they're already running
ragged this is kind of on their very last nerve
trying to be patient and explain something remotely
like okay see the box know the other box that's
over there you know yeah we we we definitely
have been somewhat of the pressure valve to a
lot of family dinners A lot of family. Thanksgiving
is coming up. Hey, Thanksgiving is coming up.
You know, the big game. You don't want dad to
get frustrated. This might be a preemptive thing
to put in place, people. Right. Listen, when
the grocery stores start preparing for Halloween,
start preparing for family fights. Let's start
being proactive, people. Only you can save your
holiday dinner, right? Listen, when you grow
up in an Irish Catholic family, you know what's
coming. It's going to be loud. We got subject
briefings. These topics are not up for discussion.
Of course, somebody's going to bring it up. They
can't resist. I wonder who that could be. I'm
not going to name names, Andrew. It was a little
quiet. It was a little too quiet at dinner that
night. Spicing it up a little bit. Well, I mean,
it's really cool. All serious. This is an incredible
thing because I think so many families are really
feeling a lot of pressure and they want to be
able to be connected. Lives are so busy. People
are just spread so thin and you're kind of adding
some grease to the machine for people. So getting
what they need and not losing their mind. I really
don't. I don't see this getting better. I see
as things get a little bit tighter and harder
for people, people are going to work a lot more.
So we're going to be a lot more distant. So we're
going to be using devices a lot more. We have
unfortunately opened Pandora's box. There's no
going back. This is the Prometheus fire. AI is
the Prometheus fire of our era. And there's no
going back. So that topic of how do we – there's
no controlling it. You don't control fire. Look
at California. Same with technology. What we
have to start doing is instead of asking how
do we, what we need to start asking is what if.
Because we've now removed the how. We have something
in place now that's reading the internet. 24
seven seven days a week the answer is always
whatever you ask you have all that information
so in order to get ahead of the ball we need
to start asking the questions that get us ahead
of the ball which is the what if questions what
if we did this what if we did that because now
we can use AI to go through equations a lot faster.
So we can still get the same negative answers,
but we can get them a lot faster. And that's
what science is, is getting through a lot of
the wrong answers to get to a right answer. That's
technology. And that's what we're going to do.
And I think that's the way moving forward. So
if we're going to become a global society, which
we slowly are becoming, definitely see let's
possibly see mirrors being instead of glass being
reflective it's a film over a screen that's reflective
but you can have your outfit you can call your
friends and have a three if we can use the same
technology on a laptop right to do a share scare
screen that can be done on an entire digital
board an entire digital screen that gets reflective
material put on top of it which has cameras along
the sides that can be that sharing that so you
can call your friends and show them the outfit
that you're wearing with options because it's
not a mirror it's a screen and because it's taken
pictures of you before you can show the outfit
with what you're wearing we have that technology
we have it we can start getting ahead of it with
the wonderful So how do we build it? All right.
This is how we can build it now. This is the
future. This is the new era, the what -if era.
Exciting times if we do it right, you know. Which
we won't. Yeah. I mean, some things we might
get right. Oh, of course. Crash dummies always
make it to the end of the destination. That's
the whole point is how many bangs along the wall
did they take to get there? Oh, we're going to
bang along the wall big time. But we'll eventually
get there. That's wild. Well, let me shift gears
and ask you this. When it comes to your business
itself, what's your vision for it long term?
I think long term, we're going to be in your
life as Arm & Hammer, just in the background.
I think as technology gets more advanced, and
I don't want to take the bias sense to it because
I want to be a successful business. Anybody does.
But if I take 10 steps back and look at the world,
we're making blenders Bluetooth. We're connecting
our Teslas to our homes, our gardens, to our
iHome networks, to our temperatures, to our lights,
to the sprinkler systems. We're connecting everything
to everything to everything to everything to
everything. If we're connecting everything, somebody's
got to be able to help you along the way. Somebody's
got to be the janitor that comes in. Somebody's
got to be the type of repairman. There's always
going to be a somebody. But as we get more and
more advanced, I see the future as a little bit
of Marty McFly mixed in with some Apple technology
to it. So if we look at the smart city grid,
not the conspiracy idea of it all, but the idea
of it. Right. Buses and cars having tracking
systems on it. So being able to judge traffic
patterns, being able to judge when buses and
trains will arrive to then be able to predict,
let's say, an ambulance getting from St. Jude's
Hospital down to Presbyterian down to the Presbyterian.
It will take exactly twenty two point four three
seconds or twenty two minutes and forty three
seconds just based off the grid and how New York
City is moving. We can have a heart delivered
from New Jersey inbound helicopter within thirty
five minutes. That'll be in the operating room
in the Presbyterian Hospital in less than 45.
Based off of all that data flowing immediately
from Jersey to up to St. Jude's, down to the
Lower East Side, moving at the speed of traffic
and basically being able to recognize those future
patterns. That could be our future. Flying cars
and technology? Yeah, no, that's not going to
happen. Because in order to have flying cars
and technology, the FAA has to create new flight
patterns. Are you kidding me? You think traffic
is bad going on the Garden State Parkway? We're
now going to add flying cars to LaGuardia, JFK,
and New York International Airport? I mean, for
real. For real, New Yorkers. Really? We can't
get across the Cross Bronx Expressway without
at least a fistfight happening once a day. And
we're going to have flying cars up and down the
Lower East Side? Crisscrossing with JFK, LaGuardia,
and Newark? Really? Really. Okay. It's like high
-tech slapstick at that point. Not going to work.
No, that ain't going to work. No, no. Can we
just get that idea off the table? That ain't
going to happen. Flying cars in New York City.
Yeah. We barely can drive in a straight line
as it is, and now we're going to start flying
around? That's true. You can't even keep cars
on the road. You're going to keep these hovering
hoverboard bicycle -looking cars in the air?
No. The future of the way it looks is going to
be what you see now, but... A little bit smarter,
a little bit faster, and I think there's going
to be some big things that happen in medical
technology. I think we're going to get an understanding
of cancer. I think we're going to get a much
better understanding of heart disease. We're
going to get a much better understanding of tumors,
and we're going to get a lot better disease.
We're already starting to make leaps and strides
in Alzheimer's information. Right now, every
CAT scan that has ever been done on an Alzheimer's
patient, load them all up in a JPEG or a PDF
file and run them through an advanced 5 .0. I
think chat GDP is at 5 .0 now. If you were to
run that through chat GDP, I think just on a
basic level, that system might be able to recognize
a pattern based off of every single CAT scan
ever done in the history of mankind that had
an Alzheimer's patient. That's a what if question.
What if we could recognize a pattern before it
even begins? What would that look like? Run it
through the system. Identify that gene. Where
is that located? Run it through the system. What
population set carries that gene the most? Run
it through. What are the markers? What are the
factors? What are the external factors that might?
Is it job type? Is it diet? Is it environment?
Is it? Now we start painting a picture of real
time where, guess what? We have a small market
segment in a demographic area with a certain
type of pattern that is more prone to this type
of problem. Now let's study it. Chat GDP can't
do all of it, but it can lock it down and be
like, all right, this is something that we need
to look at medically. That's the what if questions.
What if we could? That's the future. That's where
I see our future is the what -if questions start
becoming. In schools, we need to change school.
We need to change it completely. The way we're
doing it, and it's not a political thing, and
it's not an economic thing. It's just now the
game has changed. School was different when computers
didn't exist. Computers exist. Schools are different
now that chat GDP is here. We need to change
school. I can give you a PhD -level midterm paper
at 17, like that. And, well, you can tell it's
plagiarized. I'm like, no, it's not, because
I can tell it's a properly CLA format, MLA format.
What would you like, Chicago style? 1 .5, two
points spacing? How would you like it? I can
make it as precise as you like it. So give me
something that I can't ask Chad to EGP. ask a
question now what we're asking now is teachers
to think differently teachers have now been their
entire careers have been told how to talk talk
to teach can't do that no more can't what you
can do as a teacher now with the most powerful
tool ever existed is let's say you have a class
of 15 you know as a teacher statistically you
can't get 15 kids that type of attention. Class,
open up your laptops. We're going to be talking
about Genghis Khan today. I want you to ask ChatGDP
something interesting that you find about Genghis
Khan. You'll get everybody answering different
questions. Cindy, what did you pick? Michael,
what did you pick? Why? All right, your homework
assignment is to explore that. Why did you pick
that? What was it interesting? I want you to
tell me why you thought that was interesting.
You can make it handwritten. Now they have to
do it that way. But guess what? You have the
most powerful tool at your disposal. You cannot
do what you normally do. You can't. It's going
to do it for you in any language. I guarantee
you a teacher in Boston doesn't speak Aramaic,
Egyptian, Swati, Hindu, Farsi. Now you can teach
it universally. And here's the blowout. With
ChatGDP, you can create a universal, global,
Rubric. The planet. True. Seven -year -olds across
the planet from India to California to New Jersey.
Seven -year -old is a seven -year -old. If a
seven -year -old knows who Superman is, a seven
-year -old can know what the colliding telescope
is. We have the ability to change the world at
our fingertips. The question is how. Right. Asking
that question. I love it. So if you're asking
what the future looks like, I don't know because
I'm the only one asking a question right now.
All of your viewers can ask the same thing with
ChatGP. They're all going to ask a different
question. The question is now from that is where
do we go from there? That's awesome. The future
is bright. The difference is going to be what
questions do we ask. That's the secret. That's
pretty cool. Thank you for being here today.
I'm really happy that you tuned in to Vision
Pros Live. I'm looking forward to seeing your
reactions as these episodes continue to move
forward. This is going to get more and more fun.
We'll have more and more engagement as well.
We'll invite people to participate in the show.
And thank you for giving us your time and attention.
Have an excellent time building out your vision
and becoming a vision pro yourself.