WEBVTT 00:00:00.000 --> 00:00:02.879 Welcome back to Vision Pros. Today, this is going 00:00:02.879 --> 00:00:05.660 to be a hot conversation. We've got Andrew Bolton 00:00:05.660 --> 00:00:08.919 from Tech Rescue, and this is really cool. You 00:00:08.919 --> 00:00:10.640 guys are going to love what he's up to. Andrew, 00:00:10.759 --> 00:00:13.740 would you introduce yourself, please? Hi, everybody. 00:00:13.880 --> 00:00:16.519 I'm Andrew. I'm the CEO and co -founder of Tech 00:00:16.519 --> 00:00:19.940 Rescue. Basically, it's a 24 -hour customer support 00:00:19.940 --> 00:00:23.239 helpline. I'm your help. Middle of the night, 00:00:23.320 --> 00:00:26.019 you can't figure out how to do something, 24 00:00:26.019 --> 00:00:28.120 -hour customer service. Your printer breaks down 00:00:28.120 --> 00:00:31.370 right here. You've got an exam at 8 a .m. and 00:00:31.370 --> 00:00:33.609 the computer lab closes at 3 and you need to 00:00:33.609 --> 00:00:37.049 be able to get that file. I know your pain. I've 00:00:37.049 --> 00:00:39.649 been there. Your mom calls you because she can't 00:00:39.649 --> 00:00:41.869 figure out where that file is. I've been there. 00:00:41.990 --> 00:00:46.969 I know your pain. And guess what? You have problems 00:00:46.969 --> 00:00:50.369 and it's past 5 .15 and they've already closed 00:00:50.369 --> 00:00:53.789 for 15 minutes. I know that frustration. Believe 00:00:53.789 --> 00:00:56.689 me. Screaming out of doors. Banging on a steering 00:00:56.689 --> 00:00:59.649 wheel. Yeah, I know that pain. Yeah, 24 -hour 00:00:59.649 --> 00:01:02.170 customer support. Here we are. Who would have 00:01:02.170 --> 00:01:06.069 thought customer support was a business, not 00:01:06.069 --> 00:01:09.629 just what normal businesses would have, but here 00:01:09.629 --> 00:01:12.870 we are. Here we are. That's so great. Here we 00:01:12.870 --> 00:01:16.549 go, man. All right, well, let's dive in for this 00:01:16.549 --> 00:01:19.250 question that I always like to ask. What is your 00:01:19.250 --> 00:01:23.599 vision for those you serve? Specifically, I like 00:01:23.599 --> 00:01:26.140 to rephrase it like this, like who's that person 00:01:26.140 --> 00:01:28.500 that you're serving and what is the big problem 00:01:28.500 --> 00:01:30.900 that you're helping them solve in life? That's 00:01:30.900 --> 00:01:35.159 a twofold question. So the person that I'm immediately 00:01:35.159 --> 00:01:40.450 serving is somebody who. handles all the problems 00:01:40.450 --> 00:01:43.689 in the family. Somebody that you can't log into 00:01:43.689 --> 00:01:47.010 Facebook, you can't remember your password, you 00:01:47.010 --> 00:01:49.969 don't know where your login is for your bank 00:01:49.969 --> 00:01:52.290 account, and you're the one pulling all these 00:01:52.290 --> 00:01:53.829 things and doing all these things, and you've 00:01:53.829 --> 00:01:57.969 got your own stuff to get done. Yeah, I've been 00:01:57.969 --> 00:02:01.170 there. And I've said to myself, God knows how 00:02:01.170 --> 00:02:04.930 many times, Geek Squad is over 20 miles away, 00:02:05.090 --> 00:02:08.150 and there's no one I can call. There's nobody 00:02:08.150 --> 00:02:11.569 I can call. I can get food delivered in less 00:02:11.569 --> 00:02:13.250 than 30 minutes, and there's nobody I can call. 00:02:13.449 --> 00:02:16.430 There's nobody I can call to get this done. And 00:02:16.430 --> 00:02:18.569 then when you go on how to fix it and you look 00:02:18.569 --> 00:02:21.490 at the page, now I've got a homework assignment, 00:02:21.669 --> 00:02:24.210 so I have a problem, and I have a homework assignment 00:02:24.210 --> 00:02:26.870 on top of it. And then click on this to find 00:02:26.870 --> 00:02:29.270 that in this archive and then that section, and 00:02:29.270 --> 00:02:30.849 then we've got to go to Reddit. So now I have 00:02:30.849 --> 00:02:33.629 to fix a problem, do a homework assignment, and 00:02:33.629 --> 00:02:37.389 go on a scavenger hunt. Cool. What else do we 00:02:37.389 --> 00:02:41.250 got to do today? Right, right. It's not like 00:02:41.250 --> 00:02:45.110 you're working or having a family or trying to 00:02:45.110 --> 00:02:51.490 take a walk. Yeah. Pack Rescue. Hi. I solved 00:02:51.490 --> 00:02:54.449 that problem. Don't be like me and pull your 00:02:54.449 --> 00:02:57.969 hair out. See? This is hair gone. This is stress. 00:02:58.789 --> 00:03:00.650 Don't be me. Don't pull your hair out. Call us. 00:03:01.129 --> 00:03:03.729 We'll take care of it. I've been there. So that's 00:03:03.729 --> 00:03:07.400 who we serve. For anybody who has an aging family, 00:03:07.560 --> 00:03:11.599 like we all do, I love them to death, but right 00:03:11.599 --> 00:03:13.120 this very second, I don't really want to do it. 00:03:13.180 --> 00:03:16.639 I really don't want to do it. I had a long day. 00:03:16.699 --> 00:03:18.780 I just sat down, and please, for the love of 00:03:18.780 --> 00:03:22.860 God, I don't need to help you get on Facebook 00:03:22.860 --> 00:03:26.599 right this second, Dad. I know you want to log 00:03:26.599 --> 00:03:28.780 on. I know you want to log on. Just give me like 00:03:28.780 --> 00:03:32.439 10 minutes. Yeah, I got you. I serve that person. 00:03:32.780 --> 00:03:35.960 So I buy you convenience and time and stress 00:03:35.960 --> 00:03:39.520 -free life, and I take care of Dad. Dad doesn't 00:03:39.520 --> 00:03:41.360 know what's going on, call us. You can check 00:03:41.360 --> 00:03:43.000 out our YouTube video. There's my father. My 00:03:43.000 --> 00:03:45.099 father is the crankiest old man who doesn't want 00:03:45.099 --> 00:03:47.120 to do anything, who doesn't want to know anything, 00:03:47.300 --> 00:03:49.379 and he still asks, how do I forward an email? 00:03:49.479 --> 00:03:52.719 Believe me, it's Avla and Costello around here 00:03:52.719 --> 00:03:55.599 sometimes. That's the best way to describe it, 00:03:55.639 --> 00:03:58.620 I know. So my dad, who's in his 80s, at one point 00:03:58.620 --> 00:04:00.960 said, I don't tweet, I don't Twitter, I don't 00:04:00.960 --> 00:04:04.300 text. So he wanted to keep his dumb phone. And 00:04:04.300 --> 00:04:06.620 we're like, cool, do it. He ended up getting 00:04:06.620 --> 00:04:10.500 a smartphone. Oh, my goodness. And it's a lot. 00:04:11.319 --> 00:04:14.639 It's a lot. And he's learned a lot. But I know. 00:04:15.900 --> 00:04:20.459 It is. It is. So I like to show this on podcasts 00:04:20.459 --> 00:04:28.480 to give. To give the severity of... For anybody 00:04:28.480 --> 00:04:30.319 who doesn't know what this is, this is a computer. 00:04:31.339 --> 00:04:34.899 I remember those old days. I know, I just blew 00:04:34.899 --> 00:04:41.120 your minds, right? This used to be that. By the 00:04:41.120 --> 00:04:45.920 thousands. Stacks of these things. You feed them 00:04:45.920 --> 00:04:49.300 in a computing machine. Computador. Computer. 00:04:50.060 --> 00:04:52.750 Computation machine. And that's what we did. 00:04:52.870 --> 00:04:56.329 That's how it all started. So we're talking about 00:04:56.329 --> 00:05:00.370 something that started from paper to chat GDP 00:05:00.370 --> 00:05:06.670 in less than a lifetime. Yeah, they're a little 00:05:06.670 --> 00:05:09.970 whiplashed. They've seen a lot come by really 00:05:09.970 --> 00:05:13.910 fast. Oh, yeah. Oh, yeah. And they went their 00:05:13.910 --> 00:05:17.250 entire careers, everything just on paper. And 00:05:17.250 --> 00:05:21.389 now it's like... Yeah, no wonder. And then scammers 00:05:21.389 --> 00:05:25.250 know this and it's a dangerous place for them. 00:05:25.290 --> 00:05:26.970 They try to get their computer fixed. Somebody 00:05:26.970 --> 00:05:31.290 takes hold of the controls and. Which is one 00:05:31.290 --> 00:05:35.370 of the things that we face a lot on, you know. 00:05:35.720 --> 00:05:37.660 dealing with customers is they are a little hesitant. 00:05:38.000 --> 00:05:41.300 So we, mom and I, who is a CFO and co -founder 00:05:41.300 --> 00:05:44.660 is we try to explain how to spot fake scammers, 00:05:44.699 --> 00:05:46.980 how to spot the things that just don't feel right. 00:05:47.100 --> 00:05:48.779 One of the fastest things you can do is just 00:05:48.779 --> 00:05:51.300 hover over an email link. If it pops up and it 00:05:51.300 --> 00:05:54.480 doesn't populate to anything, toss it. It's not 00:05:54.480 --> 00:05:57.000 a safe, it's not a safe location. If you don't 00:05:57.000 --> 00:06:01.120 recognize the email address, don't open it. When 00:06:01.120 --> 00:06:05.750 in doubt, hit the trash. If it's important, As 00:06:05.750 --> 00:06:07.389 my mom would always say, if it's really important, 00:06:07.529 --> 00:06:10.389 they'll leave you a voicemail. Yeah, that's true. 00:06:10.550 --> 00:06:12.769 If it's really important, somebody will make 00:06:12.769 --> 00:06:16.129 a message that is to you. Otherwise, toss it 00:06:16.129 --> 00:06:20.709 in the trash. What are you finding? Do you have 00:06:20.709 --> 00:06:24.370 any shocking stats? Yes, there is. This is a 00:06:24.370 --> 00:06:27.129 whole new field. You're kind of a pioneer in 00:06:27.129 --> 00:06:30.290 this. This is the first time that we've had elderly 00:06:30.290 --> 00:06:33.670 people who were on tech who needed the help. 00:06:34.990 --> 00:06:37.350 We've got sandwich generation going. We've got 00:06:37.350 --> 00:06:40.230 all this different perfect storm that makes your 00:06:40.230 --> 00:06:45.870 business, this is the time. So the stats are 00:06:45.870 --> 00:06:49.829 kind of scary in a weird way. So we have 72 % 00:06:49.829 --> 00:06:52.009 of all seniors that we calculate between, it's 00:06:52.009 --> 00:06:54.269 about a population of about 90 million, 65 and 00:06:54.269 --> 00:06:57.730 older. And that's from the last census and based 00:06:57.730 --> 00:06:59.410 off of the numbers from the Trump administration 00:06:59.410 --> 00:07:01.689 talking about the amount of numbers that they've. 00:07:02.110 --> 00:07:04.769 documented coming in. So we estimate it's around 00:07:04.769 --> 00:07:08.870 90 million over 65. Out of that population, 72 00:07:08.870 --> 00:07:11.370 % of them are familiar with smartphones. There 00:07:11.370 --> 00:07:14.629 are more in that generation than younger that 00:07:14.629 --> 00:07:17.810 understand smartphone technology. The problem 00:07:17.810 --> 00:07:21.009 is 64 % of them are uncomfortable with technology. 00:07:21.589 --> 00:07:26.129 So we have outpaced this generation completely. 00:07:26.750 --> 00:07:29.290 Now here's the other aspect of our business that 00:07:29.290 --> 00:07:34.620 is unfortunate. Of that 90 million, 14 % of them 00:07:34.620 --> 00:07:38.459 are without any access to health care whatsoever. 00:07:39.480 --> 00:07:41.300 They have it. They just don't know how to get 00:07:41.300 --> 00:07:44.040 to it. So because we're HIPAA compliant, you 00:07:44.040 --> 00:07:47.579 can call Tech Rescue. We can log on. We can connect 00:07:47.579 --> 00:07:49.899 to your computer, tablet, or smartphone. We can 00:07:49.899 --> 00:07:53.319 help get on to your medical information, UnitedHealth, 00:07:53.439 --> 00:07:56.220 Blue Cross Blue Shield, Veterans Affairs. We 00:07:56.220 --> 00:07:58.279 can help you find a doctor. We can set up an 00:07:58.279 --> 00:08:00.730 appointment. We can get you an Uber. We can set 00:08:00.730 --> 00:08:02.870 up an account for Uber. We can connect your bank 00:08:02.870 --> 00:08:05.410 to your Uber. We can get you to and from your 00:08:05.410 --> 00:08:07.870 doctor's office. And with Amazon and all the 00:08:07.870 --> 00:08:10.709 other delivery prescription services out there, 00:08:10.810 --> 00:08:13.129 we can have your prescriptions that you need 00:08:13.129 --> 00:08:16.810 delivered to your doorstep. That's amazing. We 00:08:16.810 --> 00:08:19.889 have connected the world in such a way that we 00:08:19.889 --> 00:08:23.129 have now been able to be almost like life rescue. 00:08:23.850 --> 00:08:27.029 We can be there. If you have a tablet and you 00:08:27.029 --> 00:08:29.939 can connect to data or Wi -Fi. We can connect 00:08:29.939 --> 00:08:33.440 to you. And really and truly what we found with 00:08:33.440 --> 00:08:35.960 the calls that are coming in, whether it's a 00:08:35.960 --> 00:08:38.759 fax, an email, a text, a message of any kind, 00:08:38.840 --> 00:08:42.860 that's still a communication. We are trying to 00:08:42.860 --> 00:08:46.679 communicate constantly. So what we're discovering 00:08:46.679 --> 00:08:49.740 that we've always really known is that we are 00:08:49.740 --> 00:08:52.080 a communicative species. We do not like it when 00:08:52.080 --> 00:08:54.740 we get disconnected from the world. Anybody who 00:08:54.740 --> 00:08:56.899 doesn't know that, take away a teenage girl's 00:08:56.899 --> 00:09:02.490 cell phone. Yeah. Good luck with that. You think 00:09:02.490 --> 00:09:04.769 hurricanes are destructive. We are a species 00:09:04.769 --> 00:09:07.610 that likes to communicate. So that's what we're 00:09:07.610 --> 00:09:09.250 finding, and we're finding new ways to do it. 00:09:09.309 --> 00:09:12.730 So, for example, senior citizens are consuming 00:09:12.730 --> 00:09:14.970 more video games than ever before. They made 00:09:14.970 --> 00:09:20.740 up 22 % of the GDP last Christmas. I went to 00:09:20.740 --> 00:09:23.100 Walmart this weekend. You can get a 75 -inch 00:09:23.100 --> 00:09:27.139 Vizio TV for about $375. You can get a PlayStation 00:09:27.139 --> 00:09:29.940 or an Xbox for under $500. You can get two sets 00:09:29.940 --> 00:09:32.720 of games. Most of the kids that are playing with 00:09:32.720 --> 00:09:37.620 their grandparents are playing MLK or NFL. So 00:09:37.620 --> 00:09:40.600 they're basically playing ESPN games with their 00:09:40.600 --> 00:09:42.759 grandkids because we're getting calls of, how 00:09:42.759 --> 00:09:45.500 do I find my grandson's username? How do I find 00:09:45.500 --> 00:09:47.529 his player name? How do I connect to them on 00:09:47.529 --> 00:09:52.289 PlayStation store or Xbox live? We are connecting 00:09:52.289 --> 00:09:54.870 in new ways because that's what we're interested 00:09:54.870 --> 00:09:58.730 in. That's beautiful in some way. I mean, this 00:09:58.730 --> 00:10:00.850 is wonderful because we do have the opportunity 00:10:00.850 --> 00:10:03.590 to connect, communicate and connect with people 00:10:03.590 --> 00:10:06.450 that we can't see face to face in person all 00:10:06.450 --> 00:10:09.830 the time. There's that beautiful upside. The 00:10:09.830 --> 00:10:12.980 downside is, I mean, this is. frankly overwhelming 00:10:12.980 --> 00:10:15.659 for a lot of people and like you said sandwich 00:10:15.659 --> 00:10:19.220 generation folks they're they're already running 00:10:19.220 --> 00:10:22.340 ragged this is kind of on their very last nerve 00:10:22.340 --> 00:10:26.320 trying to be patient and explain something remotely 00:10:26.320 --> 00:10:29.460 like okay see the box know the other box that's 00:10:29.460 --> 00:10:32.480 over there you know yeah we we we definitely 00:10:32.480 --> 00:10:35.799 have been somewhat of the pressure valve to a 00:10:35.799 --> 00:10:38.429 lot of family dinners A lot of family. Thanksgiving 00:10:38.429 --> 00:10:41.230 is coming up. Hey, Thanksgiving is coming up. 00:10:41.289 --> 00:10:44.110 You know, the big game. You don't want dad to 00:10:44.110 --> 00:10:47.690 get frustrated. This might be a preemptive thing 00:10:47.690 --> 00:10:50.730 to put in place, people. Right. Listen, when 00:10:50.730 --> 00:10:52.629 the grocery stores start preparing for Halloween, 00:10:52.710 --> 00:10:54.990 start preparing for family fights. Let's start 00:10:54.990 --> 00:11:00.309 being proactive, people. Only you can save your 00:11:00.309 --> 00:11:02.429 holiday dinner, right? Listen, when you grow 00:11:02.429 --> 00:11:04.730 up in an Irish Catholic family, you know what's 00:11:04.730 --> 00:11:10.659 coming. It's going to be loud. We got subject 00:11:10.659 --> 00:11:13.559 briefings. These topics are not up for discussion. 00:11:15.259 --> 00:11:17.860 Of course, somebody's going to bring it up. They 00:11:17.860 --> 00:11:23.580 can't resist. I wonder who that could be. I'm 00:11:23.580 --> 00:11:29.580 not going to name names, Andrew. It was a little 00:11:29.580 --> 00:11:32.750 quiet. It was a little too quiet at dinner that 00:11:32.750 --> 00:11:36.750 night. Spicing it up a little bit. Well, I mean, 00:11:36.769 --> 00:11:40.929 it's really cool. All serious. This is an incredible 00:11:40.929 --> 00:11:43.309 thing because I think so many families are really 00:11:43.309 --> 00:11:46.950 feeling a lot of pressure and they want to be 00:11:46.950 --> 00:11:50.389 able to be connected. Lives are so busy. People 00:11:50.389 --> 00:11:53.929 are just spread so thin and you're kind of adding 00:11:53.929 --> 00:11:57.169 some grease to the machine for people. So getting 00:11:57.169 --> 00:12:00.620 what they need and not losing their mind. I really 00:12:00.620 --> 00:12:02.460 don't. I don't see this getting better. I see 00:12:02.460 --> 00:12:05.320 as things get a little bit tighter and harder 00:12:05.320 --> 00:12:07.039 for people, people are going to work a lot more. 00:12:07.120 --> 00:12:09.399 So we're going to be a lot more distant. So we're 00:12:09.399 --> 00:12:13.019 going to be using devices a lot more. We have 00:12:13.019 --> 00:12:18.019 unfortunately opened Pandora's box. There's no 00:12:18.019 --> 00:12:23.039 going back. This is the Prometheus fire. AI is 00:12:23.039 --> 00:12:28.029 the Prometheus fire of our era. And there's no 00:12:28.029 --> 00:12:31.049 going back. So that topic of how do we – there's 00:12:31.049 --> 00:12:35.169 no controlling it. You don't control fire. Look 00:12:35.169 --> 00:12:40.929 at California. Same with technology. What we 00:12:40.929 --> 00:12:45.049 have to start doing is instead of asking how 00:12:45.049 --> 00:12:48.470 do we, what we need to start asking is what if. 00:12:49.429 --> 00:12:53.269 Because we've now removed the how. We have something 00:12:53.269 --> 00:12:56.059 in place now that's reading the internet. 24 00:12:56.059 --> 00:12:58.879 seven seven days a week the answer is always 00:12:58.879 --> 00:13:01.899 whatever you ask you have all that information 00:13:01.899 --> 00:13:05.919 so in order to get ahead of the ball we need 00:13:05.919 --> 00:13:08.179 to start asking the questions that get us ahead 00:13:08.179 --> 00:13:11.600 of the ball which is the what if questions what 00:13:11.600 --> 00:13:14.500 if we did this what if we did that because now 00:13:15.480 --> 00:13:19.259 we can use AI to go through equations a lot faster. 00:13:19.519 --> 00:13:22.720 So we can still get the same negative answers, 00:13:22.820 --> 00:13:25.240 but we can get them a lot faster. And that's 00:13:25.240 --> 00:13:27.259 what science is, is getting through a lot of 00:13:27.259 --> 00:13:30.039 the wrong answers to get to a right answer. That's 00:13:30.039 --> 00:13:32.139 technology. And that's what we're going to do. 00:13:32.200 --> 00:13:35.080 And I think that's the way moving forward. So 00:13:35.080 --> 00:13:38.419 if we're going to become a global society, which 00:13:38.419 --> 00:13:43.039 we slowly are becoming, definitely see let's 00:13:43.039 --> 00:13:47.100 possibly see mirrors being instead of glass being 00:13:47.100 --> 00:13:50.879 reflective it's a film over a screen that's reflective 00:13:50.879 --> 00:13:56.039 but you can have your outfit you can call your 00:13:56.039 --> 00:13:58.200 friends and have a three if we can use the same 00:13:58.200 --> 00:14:01.080 technology on a laptop right to do a share scare 00:14:01.080 --> 00:14:05.320 screen that can be done on an entire digital 00:14:05.919 --> 00:14:08.860 board an entire digital screen that gets reflective 00:14:08.860 --> 00:14:11.580 material put on top of it which has cameras along 00:14:11.580 --> 00:14:15.759 the sides that can be that sharing that so you 00:14:15.759 --> 00:14:18.320 can call your friends and show them the outfit 00:14:18.320 --> 00:14:20.059 that you're wearing with options because it's 00:14:20.059 --> 00:14:22.779 not a mirror it's a screen and because it's taken 00:14:22.779 --> 00:14:26.259 pictures of you before you can show the outfit 00:14:26.259 --> 00:14:29.019 with what you're wearing we have that technology 00:14:29.019 --> 00:14:35.139 we have it we can start getting ahead of it with 00:14:35.139 --> 00:14:37.570 the wonderful So how do we build it? All right. 00:14:37.610 --> 00:14:41.110 This is how we can build it now. This is the 00:14:41.110 --> 00:14:43.230 future. This is the new era, the what -if era. 00:14:46.009 --> 00:14:49.669 Exciting times if we do it right, you know. Which 00:14:49.669 --> 00:14:53.889 we won't. Yeah. I mean, some things we might 00:14:53.889 --> 00:14:56.590 get right. Oh, of course. Crash dummies always 00:14:56.590 --> 00:14:58.769 make it to the end of the destination. That's 00:14:58.769 --> 00:15:01.429 the whole point is how many bangs along the wall 00:15:01.429 --> 00:15:03.730 did they take to get there? Oh, we're going to 00:15:03.730 --> 00:15:06.720 bang along the wall big time. But we'll eventually 00:15:06.720 --> 00:15:11.039 get there. That's wild. Well, let me shift gears 00:15:11.039 --> 00:15:13.659 and ask you this. When it comes to your business 00:15:13.659 --> 00:15:16.379 itself, what's your vision for it long term? 00:15:18.080 --> 00:15:20.299 I think long term, we're going to be in your 00:15:20.299 --> 00:15:24.740 life as Arm & Hammer, just in the background. 00:15:24.940 --> 00:15:29.700 I think as technology gets more advanced, and 00:15:29.700 --> 00:15:32.580 I don't want to take the bias sense to it because 00:15:32.580 --> 00:15:34.320 I want to be a successful business. Anybody does. 00:15:34.970 --> 00:15:37.450 But if I take 10 steps back and look at the world, 00:15:37.529 --> 00:15:40.190 we're making blenders Bluetooth. We're connecting 00:15:40.190 --> 00:15:43.690 our Teslas to our homes, our gardens, to our 00:15:43.690 --> 00:15:46.629 iHome networks, to our temperatures, to our lights, 00:15:46.750 --> 00:15:51.610 to the sprinkler systems. We're connecting everything 00:15:51.610 --> 00:15:53.470 to everything to everything to everything to 00:15:53.470 --> 00:15:56.230 everything. If we're connecting everything, somebody's 00:15:56.230 --> 00:15:58.490 got to be able to help you along the way. Somebody's 00:15:58.490 --> 00:16:00.889 got to be the janitor that comes in. Somebody's 00:16:00.889 --> 00:16:03.830 got to be the type of repairman. There's always 00:16:03.830 --> 00:16:06.169 going to be a somebody. But as we get more and 00:16:06.169 --> 00:16:10.230 more advanced, I see the future as a little bit 00:16:10.230 --> 00:16:13.570 of Marty McFly mixed in with some Apple technology 00:16:13.570 --> 00:16:19.570 to it. So if we look at the smart city grid, 00:16:19.730 --> 00:16:23.309 not the conspiracy idea of it all, but the idea 00:16:23.309 --> 00:16:26.620 of it. Right. Buses and cars having tracking 00:16:26.620 --> 00:16:28.960 systems on it. So being able to judge traffic 00:16:28.960 --> 00:16:32.320 patterns, being able to judge when buses and 00:16:32.320 --> 00:16:34.360 trains will arrive to then be able to predict, 00:16:34.559 --> 00:16:36.980 let's say, an ambulance getting from St. Jude's 00:16:36.980 --> 00:16:39.639 Hospital down to Presbyterian down to the Presbyterian. 00:16:39.720 --> 00:16:41.980 It will take exactly twenty two point four three 00:16:41.980 --> 00:16:44.299 seconds or twenty two minutes and forty three 00:16:44.299 --> 00:16:46.500 seconds just based off the grid and how New York 00:16:46.500 --> 00:16:48.720 City is moving. We can have a heart delivered 00:16:48.720 --> 00:16:51.960 from New Jersey inbound helicopter within thirty 00:16:51.960 --> 00:16:54.480 five minutes. That'll be in the operating room 00:16:54.480 --> 00:16:56.820 in the Presbyterian Hospital in less than 45. 00:16:57.320 --> 00:16:59.980 Based off of all that data flowing immediately 00:16:59.980 --> 00:17:03.039 from Jersey to up to St. Jude's, down to the 00:17:03.039 --> 00:17:07.940 Lower East Side, moving at the speed of traffic 00:17:07.940 --> 00:17:09.819 and basically being able to recognize those future 00:17:09.819 --> 00:17:13.839 patterns. That could be our future. Flying cars 00:17:13.839 --> 00:17:16.519 and technology? Yeah, no, that's not going to 00:17:16.519 --> 00:17:18.500 happen. Because in order to have flying cars 00:17:18.500 --> 00:17:20.839 and technology, the FAA has to create new flight 00:17:20.839 --> 00:17:24.269 patterns. Are you kidding me? You think traffic 00:17:24.269 --> 00:17:27.630 is bad going on the Garden State Parkway? We're 00:17:27.630 --> 00:17:31.230 now going to add flying cars to LaGuardia, JFK, 00:17:31.410 --> 00:17:34.849 and New York International Airport? I mean, for 00:17:34.849 --> 00:17:40.190 real. For real, New Yorkers. Really? We can't 00:17:40.190 --> 00:17:43.170 get across the Cross Bronx Expressway without 00:17:43.170 --> 00:17:46.009 at least a fistfight happening once a day. And 00:17:46.009 --> 00:17:49.269 we're going to have flying cars up and down the 00:17:49.269 --> 00:17:52.599 Lower East Side? Crisscrossing with JFK, LaGuardia, 00:17:52.700 --> 00:18:01.720 and Newark? Really? Really. Okay. It's like high 00:18:01.720 --> 00:18:06.140 -tech slapstick at that point. Not going to work. 00:18:06.740 --> 00:18:12.420 No, that ain't going to work. No, no. Can we 00:18:12.420 --> 00:18:14.599 just get that idea off the table? That ain't 00:18:14.599 --> 00:18:18.980 going to happen. Flying cars in New York City. 00:18:21.110 --> 00:18:25.430 Yeah. We barely can drive in a straight line 00:18:25.430 --> 00:18:27.210 as it is, and now we're going to start flying 00:18:27.210 --> 00:18:34.309 around? That's true. You can't even keep cars 00:18:34.309 --> 00:18:37.349 on the road. You're going to keep these hovering 00:18:37.349 --> 00:18:40.470 hoverboard bicycle -looking cars in the air? 00:18:41.029 --> 00:18:44.670 No. The future of the way it looks is going to 00:18:44.670 --> 00:18:49.309 be what you see now, but... A little bit smarter, 00:18:49.410 --> 00:18:52.390 a little bit faster, and I think there's going 00:18:52.390 --> 00:18:54.269 to be some big things that happen in medical 00:18:54.269 --> 00:18:57.269 technology. I think we're going to get an understanding 00:18:57.269 --> 00:19:01.089 of cancer. I think we're going to get a much 00:19:01.089 --> 00:19:02.890 better understanding of heart disease. We're 00:19:02.890 --> 00:19:05.130 going to get a much better understanding of tumors, 00:19:05.269 --> 00:19:07.170 and we're going to get a lot better disease. 00:19:07.670 --> 00:19:10.349 We're already starting to make leaps and strides 00:19:10.349 --> 00:19:16.349 in Alzheimer's information. Right now, every 00:19:16.349 --> 00:19:18.529 CAT scan that has ever been done on an Alzheimer's 00:19:18.529 --> 00:19:22.829 patient, load them all up in a JPEG or a PDF 00:19:22.829 --> 00:19:25.549 file and run them through an advanced 5 .0. I 00:19:25.549 --> 00:19:28.670 think chat GDP is at 5 .0 now. If you were to 00:19:28.670 --> 00:19:31.289 run that through chat GDP, I think just on a 00:19:31.289 --> 00:19:34.450 basic level, that system might be able to recognize 00:19:34.450 --> 00:19:38.109 a pattern based off of every single CAT scan 00:19:38.109 --> 00:19:41.049 ever done in the history of mankind that had 00:19:41.049 --> 00:19:43.779 an Alzheimer's patient. That's a what if question. 00:19:43.900 --> 00:19:45.900 What if we could recognize a pattern before it 00:19:45.900 --> 00:19:48.779 even begins? What would that look like? Run it 00:19:48.779 --> 00:19:51.640 through the system. Identify that gene. Where 00:19:51.640 --> 00:19:53.940 is that located? Run it through the system. What 00:19:53.940 --> 00:19:56.839 population set carries that gene the most? Run 00:19:56.839 --> 00:19:59.140 it through. What are the markers? What are the 00:19:59.140 --> 00:20:02.660 factors? What are the external factors that might? 00:20:02.759 --> 00:20:05.799 Is it job type? Is it diet? Is it environment? 00:20:06.079 --> 00:20:08.460 Is it? Now we start painting a picture of real 00:20:08.460 --> 00:20:10.819 time where, guess what? We have a small market 00:20:10.819 --> 00:20:13.660 segment in a demographic area with a certain 00:20:13.660 --> 00:20:16.599 type of pattern that is more prone to this type 00:20:16.599 --> 00:20:21.160 of problem. Now let's study it. Chat GDP can't 00:20:21.160 --> 00:20:23.759 do all of it, but it can lock it down and be 00:20:23.759 --> 00:20:26.119 like, all right, this is something that we need 00:20:26.119 --> 00:20:30.700 to look at medically. That's the what if questions. 00:20:31.440 --> 00:20:36.039 What if we could? That's the future. That's where 00:20:36.039 --> 00:20:38.819 I see our future is the what -if questions start 00:20:38.819 --> 00:20:43.500 becoming. In schools, we need to change school. 00:20:44.799 --> 00:20:46.599 We need to change it completely. The way we're 00:20:46.599 --> 00:20:48.240 doing it, and it's not a political thing, and 00:20:48.240 --> 00:20:50.640 it's not an economic thing. It's just now the 00:20:50.640 --> 00:20:55.079 game has changed. School was different when computers 00:20:55.079 --> 00:20:59.779 didn't exist. Computers exist. Schools are different 00:20:59.779 --> 00:21:02.579 now that chat GDP is here. We need to change 00:21:02.579 --> 00:21:09.930 school. I can give you a PhD -level midterm paper 00:21:09.930 --> 00:21:15.609 at 17, like that. And, well, you can tell it's 00:21:15.609 --> 00:21:17.650 plagiarized. I'm like, no, it's not, because 00:21:17.650 --> 00:21:20.950 I can tell it's a properly CLA format, MLA format. 00:21:21.150 --> 00:21:25.890 What would you like, Chicago style? 1 .5, two 00:21:25.890 --> 00:21:28.170 points spacing? How would you like it? I can 00:21:28.170 --> 00:21:31.869 make it as precise as you like it. So give me 00:21:31.869 --> 00:21:36.160 something that I can't ask Chad to EGP. ask a 00:21:36.160 --> 00:21:38.339 question now what we're asking now is teachers 00:21:38.339 --> 00:21:41.019 to think differently teachers have now been their 00:21:41.019 --> 00:21:43.839 entire careers have been told how to talk talk 00:21:43.839 --> 00:21:52.160 to teach can't do that no more can't what you 00:21:52.160 --> 00:21:55.819 can do as a teacher now with the most powerful 00:21:55.819 --> 00:21:59.759 tool ever existed is let's say you have a class 00:21:59.759 --> 00:22:01.980 of 15 you know as a teacher statistically you 00:22:01.980 --> 00:22:08.619 can't get 15 kids that type of attention. Class, 00:22:08.759 --> 00:22:10.180 open up your laptops. We're going to be talking 00:22:10.180 --> 00:22:14.059 about Genghis Khan today. I want you to ask ChatGDP 00:22:14.059 --> 00:22:16.720 something interesting that you find about Genghis 00:22:16.720 --> 00:22:18.740 Khan. You'll get everybody answering different 00:22:18.740 --> 00:22:20.759 questions. Cindy, what did you pick? Michael, 00:22:20.839 --> 00:22:23.559 what did you pick? Why? All right, your homework 00:22:23.559 --> 00:22:26.000 assignment is to explore that. Why did you pick 00:22:26.000 --> 00:22:28.220 that? What was it interesting? I want you to 00:22:28.220 --> 00:22:29.500 tell me why you thought that was interesting. 00:22:30.059 --> 00:22:32.019 You can make it handwritten. Now they have to 00:22:32.019 --> 00:22:35.710 do it that way. But guess what? You have the 00:22:35.710 --> 00:22:37.869 most powerful tool at your disposal. You cannot 00:22:37.869 --> 00:22:41.549 do what you normally do. You can't. It's going 00:22:41.549 --> 00:22:44.529 to do it for you in any language. I guarantee 00:22:44.529 --> 00:22:46.890 you a teacher in Boston doesn't speak Aramaic, 00:22:46.890 --> 00:22:57.529 Egyptian, Swati, Hindu, Farsi. Now you can teach 00:22:57.529 --> 00:23:01.150 it universally. And here's the blowout. With 00:23:01.150 --> 00:23:04.069 ChatGDP, you can create a universal, global, 00:23:06.620 --> 00:23:13.180 Rubric. The planet. True. Seven -year -olds across 00:23:13.180 --> 00:23:16.059 the planet from India to California to New Jersey. 00:23:16.700 --> 00:23:18.640 Seven -year -old is a seven -year -old. If a 00:23:18.640 --> 00:23:21.859 seven -year -old knows who Superman is, a seven 00:23:21.859 --> 00:23:23.480 -year -old can know what the colliding telescope 00:23:23.480 --> 00:23:28.380 is. We have the ability to change the world at 00:23:28.380 --> 00:23:33.119 our fingertips. The question is how. Right. Asking 00:23:33.119 --> 00:23:36.680 that question. I love it. So if you're asking 00:23:36.680 --> 00:23:38.759 what the future looks like, I don't know because 00:23:38.759 --> 00:23:40.740 I'm the only one asking a question right now. 00:23:41.240 --> 00:23:43.500 All of your viewers can ask the same thing with 00:23:43.500 --> 00:23:44.900 ChatGP. They're all going to ask a different 00:23:44.900 --> 00:23:48.579 question. The question is now from that is where 00:23:48.579 --> 00:23:53.400 do we go from there? That's awesome. The future 00:23:53.400 --> 00:23:55.920 is bright. The difference is going to be what 00:23:55.920 --> 00:24:00.380 questions do we ask. That's the secret. That's 00:24:00.380 --> 00:24:02.359 pretty cool. Thank you for being here today. 00:24:02.539 --> 00:24:04.319 I'm really happy that you tuned in to Vision 00:24:04.319 --> 00:24:06.940 Pros Live. I'm looking forward to seeing your 00:24:06.940 --> 00:24:09.740 reactions as these episodes continue to move 00:24:09.740 --> 00:24:11.680 forward. This is going to get more and more fun. 00:24:11.700 --> 00:24:13.559 We'll have more and more engagement as well. 00:24:13.599 --> 00:24:15.500 We'll invite people to participate in the show. 00:24:15.640 --> 00:24:17.680 And thank you for giving us your time and attention. 00:24:17.960 --> 00:24:20.599 Have an excellent time building out your vision 00:24:20.599 --> 00:24:21.980 and becoming a vision pro yourself.