WEBVTT

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Hey everybody, welcome back to another episode

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of Vision Pros Live. I'm your host and coach,

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Fletcher Ollingson. So glad you're here. I'm

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so glad that you are in this conversation where

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we invite professionals, experts, visionaries

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on to share their vision. Today on the show,

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we have Andrew Legrand from the Sparrow Law Group.

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And Andrew, welcome to the show. Thanks so much

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for having me, Fletcher. Happy to be here. Yeah,

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yeah, right on. Hey, before we dive into what

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you do and how you help people and you do help

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people, we're going to be talking about some

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of the important work you do. I want to know

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what's going well in your life. What's a win?

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Because there's a lot of uncertainty and suffering

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in the world. Let's remind people that there

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is still good and that we can intentionally create

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good. Yeah, so I guess I'm a lawyer by background,

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and we had a business client come to us with

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a particular issue, a booking issue with Marriott.

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Something very funny happened. Booked a great

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hotel room. Thought it was going to be way cheaper.

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Marriott charged them way more than they thought

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it was going to be. And they did the whole credit

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card chargeback thing. And we're a small law

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firm of five. And so we were punching up above

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our weight class to go after Marriott. And we

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were able to negotiate a settlement where our

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client was able to pay with points. And he was

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able to get all his cash back. We got that done

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last week. And then I saw the client at a party

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Saturday night. He was happy, but his wife was

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even more excited because she was the one that

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actually created the issue, which I did not know

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about. So she said, oh, my God, thank you so

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much for helping us with that. And so that was

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a really good to get that in -person feedback.

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Yeah, right on. Right on. Always helps. Feels

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good to help people resolve an issue. Right.

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Always. Yeah. Yeah. Cool, man. Hey, Andrew. Yes.

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Like you said, you're a lawyer with the Sparrow

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Law Group and specifically you. um help a lot

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of uh you you help small businesses is that accurate

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depends what you mean by small you know sometimes

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either there can be multi -million dollar companies

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and not all food trucks but yeah we typically

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work with with small and medium enterprises we're

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not working with 500s and that sort of thing

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but yeah yeah which is great because um every

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business owner small medium business they have

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vulnerabilities And there are going to be times

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when there are issues that arise that require

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legal assistance. And we never want that to happen,

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but it is a reality. And so that is your specialty.

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That's your niche. Is that accurate? Yeah, we

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can go into a little bit more detail about that.

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We're almost business coaches in a way that a

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lot of legal problems stem out of just business

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issues. I can give some examples. Ideally, we

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want to prevent it, right? So you said a lot

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of times a business owner needs a legal coach.

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Our position and my vision, as I'll talk about,

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is actually how do we make it to where legal

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is more accessible to where you're calling the

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lawyer before there's a dumpster fire and it's

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super expensive. Yeah, okay, good, good, good.

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So tell me more about that. What is your vision

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and how do you help people? So we help business

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owners avoid stupid legal mistakes as their fractional

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general counsel without charging them by the

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hour. So our theory, one of the things that I've

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seen, I started this firm in 2012, and in that

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almost 14 years or so, one of the problems we

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continually see is that a business owner comes

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to us with a big, hairy problem that's going

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to be either incredibly expensive to fix or it's...

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Frankly, sometimes it's just not fixable. And

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so they come with this problem and we look at

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it and we start to dig into what caused the problem.

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And a lot of times it's something that could

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have been easily avoided with just a little bit

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of advice. Right. Five minutes, 10 minutes, 50

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minutes, 30 minutes. Not a whole lot of advice

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up front could have prevented this big, ugly

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situation that they're now in. And so we asked

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ourselves, why did that happen? Why do we keep

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getting business owners who are coming to a lawyer,

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you know, after the game is over, once the ship

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has already sailed? And one of our hypotheses

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is that it's the hourly rate, right? Is, you

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know, I think I have this issue and it doesn't

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hurt enough to call my lawyer or you have an

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issue, but you're not a lawyer. So you don't

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even recognize it's an issue yet. So why are

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you going to call your lawyer to just, you know?

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chit -chat about something when they're charging

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several hundred dollars an hour yeah so our vision

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and we're already doing is we don't charge by

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the hour at all we either do things on a subscription

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basis or a flat fee basis and what that's done

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is we call it up front and win pricing and so

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every time a client never gets a surprise bill

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from us they know what they're paying before

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they engage us and it's win -win meaning Your

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incentive now, my incentive is to help you find

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and resolve problems because then I keep you

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as a client. And that's a win to you. Whereas

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if I'm billing you by the hour, I actually don't

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want to give you 20 minutes of advice to avoid

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the big problem. My financial incentive, and

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lawyers don't really admit this, but if you narrow

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in on the financial incentive, my financial incentive

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is for you to get in trouble so that you're a

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client for two or three years in litigation and

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I can charge you hundreds of thousands of dollars.

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So my vision is how do we get rid of this hourly

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rate that creates this conflict between a business

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owner and their attorney when the relationship

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should be something that is it's ongoing, it's

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proactive, it's preventative. And it does not

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it is not I've been sued. Let me call my lawyer.

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It's a hey, let me call my lawyer because I've

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got this customer service issue. And my lawyer

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can help me think about how how I can prevent

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the actual lawsuit from ever happening. Yeah.

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You know what? i am so excited about this conversation

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um and here's why because i do fall into the

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camper like i don't want to talk to a freaking

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lawyer no way don't trust the lawyer don't um

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and i think they charge you know, ridiculous

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pricing. And this is just, this is, I'm not saying

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you're pricing, you're risking, but you know,

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this is a knee jerk reaction, right? I feel like

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they have me over a barrel. I feel like there's

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a certain lack of integrity, all the common,

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common thoughts that people have about this industry,

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right? Because we hear about it or we've experienced

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it. So I'm excited about this conversation. Number

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one, because You're letting some of my steam

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blow out. Right. You're what you're what you're

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doing is you're you're giving me a little bit

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of hope about this industry. So and I love what

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you said. You're talking about a subscription

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basis or upfront pricing because no one likes

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to get a surprise bill. Now, like, can we just

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can we just have a service provided that we know

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what the upfront. cost is going to be all right

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i mean like most industries perform that way

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so and this is an important industry that we

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all have to deal with so thank you number one

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i really appreciate that you're stepping uh uh

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bringing forth this way of conducting business

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because it brings back a level a sense of integrity

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that i feel has been missing And you start to

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bring back some trust and build confidence, which

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is a beautiful thing. And the other thing, too,

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is that what I hear you saying is you're making

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it way more accessible for business owners. And

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small to moderate -sized businesses, frankly,

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they don't all have this massive budget to retain

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attorneys, right? So you're making it that much

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more accessible. I love this idea. How can people

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learn more about it? I know you're Chicago -based.

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Is that accurate? I'm New Orleans -based. New

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Orleans. Okay. I thought I saw something on your

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website about Chicago. I must have been looking

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at somebody else's. So you're New Orleans -based,

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and where can you practice? So me and the other

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attorney in the firm were both licensed in Louisiana

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and Texas. And I would say depending on the size

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of the business, there are a lot of federal issues

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we can help with as well. So on the very small

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end of the scale, if somebody is in Chicago,

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we might not be the best fit for them. I know

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other attorneys there who are doing the same

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thing. I'm not the only attorney doing this kind

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of thing. So there are more of us, and we'll

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happily refer somebody out to a better fit. you

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know we can work with businesses like i said

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a lot of what we do is we don't litigate typically

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um which is kind of one of those things that

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you have to be licensed in that state so to walk

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into court and represent somebody in that state

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you absolutely have to be licensed very clear

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but a lot of what we do is not necessarily legal

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And so just to give you an example, Friday I

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got a call from a client. They sell appliances

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and they had a customer who came into the store

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and was upset because they had bought an appliance.

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They got it installed by my client and now the

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washing machine had damaged their home. Right.

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And so this is day zero. Like the first person

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they called was me. There's no lawsuit. Right.

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There's nothing else out there. They're paying

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us monthly. So they're incentivized to use us

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now. Right. Yeah. I'll resolve this without the

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lawyer and won't incur the fees. It's like you're

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already paying for it. Call me. And we want that

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to happen. And so we're able to coach that client

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through the idea of. Well, look, let's ask them

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if they have a report from the plumber. Let's

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send one of our own staff out there to get photos

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and video and document what's actually happening.

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And then there was just some coaching about,

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you know, let's assume for a minute that this

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client is right. And from a customer standpoint,

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customer service standpoint, you have to assume

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they're right, even if they're trying to defraud

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you. You have to approach it with this mindset

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because that lawsuit. could come typically people

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go in lawsuits not just because like something

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bad happened right if we fix this and make it

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great there's not going to be a lawsuit right

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people file lawsuits especially in this sort

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of thing when they're upset about how they were

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treated so just to try to prevent that lawsuit

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it's like hey treat this person with with kindness

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and respect and let's assume that it's actually

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either an issue with the install or that it's

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an issue with the equipment because there were

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some facts there that My client was kind of doubting

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that it was actually a problem that they had

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created, which, again, anybody in business knows

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that clients come to you with things that aren't

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your problem and blame it on you. But from a

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mindset perspective, it was let's assume that

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maybe it was even the manufacturer's issue. We

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didn't do anything wrong, but somebody from our

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side of the transaction had. And so I talked

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to them on Friday for 15, 20 minutes, gave them

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some of that quick advice. Also asked them, hey,

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let's look at your insurance and see if we have

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coverage. So these are all kind of chess pieces

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that we're now three steps ahead of the whole

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situation because I was the first person they

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called because we're on their team. And we didn't

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have to sit there and figure out how long. They

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didn't have to go through the uncertainty of

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how much is this going to cost? andrew's talking

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about this that and the other he's droning on

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and he's in my head i'm i'm dragging on or kind

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of slowing down the conversation to give me more

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time to think to give this client more value

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but i'm not i'm not earning more money by making

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the conversation longer i'm making the conversation

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longer so i can give more value to my client

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because again my incentive is let me help them

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through this issue they'll be happy they'll stick

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with us Yeah, I like that. And there's a couple

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things that you mentioned that are really key.

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Number one, you're on their team. You know, when

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you are on a subscription type basis there, yeah,

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you can shift your mindset to like, oh, I have

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a legal team here. So I'm going to use them.

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And this is the other thing that you said, I'm

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going to use them proactively instead of reactively.

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And that is great. i love that concept um and

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that that was the answer to your question by

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the way of can you work with people around the

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country none of that required a law degree right

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none of that actually required a license and

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so it's we find that a lot of our business clients

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come to us with these business issues that if

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left unchecked they they become a legal issue

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that might require a lawyer to go to court for

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you but that that is not something we want So

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we're thinking about it like lawyers, right?

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Send out a tech out there to get photos and videos

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because if they're lying, I want that in court.

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So we have that mindset and that training. Let's

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look at your insurance. Send me your policy.

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I haven't looked at this policy. I don't know

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if you have coverage for it yet. Let's actually

00:13:21.120 --> 00:13:23.659
read the freaking 80 -page document that's hard

00:13:23.659 --> 00:13:26.120
as hell to read and figure out what our coverage

00:13:26.120 --> 00:13:28.000
is for this and what's our deductible. How much

00:13:28.000 --> 00:13:31.019
is it going to cost us to fix? So again, thinking

00:13:31.019 --> 00:13:33.519
like a lawyer, but under most rules, is that

00:13:33.519 --> 00:13:37.320
really legal advice? Right. Probably not. So

00:13:37.320 --> 00:13:40.279
we have worked with clients before across the

00:13:40.279 --> 00:13:43.919
country that want that sort of level of service

00:13:43.919 --> 00:13:47.240
where it's, hey, think about this. And then if

00:13:47.240 --> 00:13:49.320
they need a lawyer in that state, you know, we're

00:13:49.320 --> 00:13:51.019
typically in a better position to say, hey, this

00:13:51.019 --> 00:13:53.059
is the type of lawyer you need. This is the experience

00:13:53.059 --> 00:13:55.279
you need. Let us work our contact list and find

00:13:55.279 --> 00:13:58.139
somebody and interview that person and figure

00:13:58.139 --> 00:14:00.580
out who you need and bring them in. Oh, cool.

00:14:00.820 --> 00:14:03.840
What a great service. This is really cool. And

00:14:03.840 --> 00:14:09.529
I also like that you. advise your client to consider,

00:14:09.570 --> 00:14:12.330
like, this could be your responsibility, right?

00:14:12.450 --> 00:14:15.549
Like, I think as business owners, we also, instead

00:14:15.549 --> 00:14:17.929
of just rushing to be reactive and defensive,

00:14:18.029 --> 00:14:22.009
like, oh, maybe this is our issue. Or let's assume

00:14:22.009 --> 00:14:25.330
for a moment that it is and be prepared to take

00:14:25.330 --> 00:14:30.830
responsibility. Very cool. Andrew, this has been

00:14:30.830 --> 00:14:35.000
a great conversation. I'm feeling good about

00:14:35.000 --> 00:14:39.039
like, oh, cool. There's attorneys out there that

00:14:39.039 --> 00:14:42.220
are looking really for to have our best interest.

00:14:42.440 --> 00:14:46.539
And I don't mean to paint with such a broad stroke,

00:14:46.720 --> 00:14:52.340
but it's just an industry that has a lot of people

00:14:52.340 --> 00:14:54.460
have hard feelings about. So thank you for bringing

00:14:54.460 --> 00:14:59.139
a new spotlight to what's possible. And if people

00:14:59.139 --> 00:15:00.960
do want to get in touch with you, learn more.

00:15:01.590 --> 00:15:04.250
How do they get in touch with you? I'm on LinkedIn.

00:15:04.610 --> 00:15:06.909
Just Andrew Legrand, Sparrow Law Group. S as

00:15:06.909 --> 00:15:09.690
in Sam, P as in Paul, ERA. You can go to our

00:15:09.690 --> 00:15:11.809
website. We actually have our pricing on our

00:15:11.809 --> 00:15:15.070
website. Whoa, cool. We have a process now to

00:15:15.070 --> 00:15:16.889
onboard people. That's part of the upfront pricing,

00:15:16.950 --> 00:15:18.889
right? I mean, what is this going to cost? What

00:15:18.889 --> 00:15:21.789
am I going to get? So we've been running subscriptions.

00:15:22.289 --> 00:15:25.809
I sold the first one for us in 2013. So we have

00:15:25.809 --> 00:15:29.440
over a decade of experience in this. And we're

00:15:29.440 --> 00:15:32.919
just continuing to get better in this. Right

00:15:32.919 --> 00:15:36.000
on. Right on. The mindset you expressed at the

00:15:36.000 --> 00:15:38.120
beginning of the call about being scared and

00:15:38.120 --> 00:15:42.480
untrusting. That's to your point. Yeah. Yeah.

00:15:43.159 --> 00:15:45.539
All right. Well, hey, our guest today has been

00:15:45.539 --> 00:15:48.879
Andrew Legrand from Sparrow Law Group. And this

00:15:48.879 --> 00:15:50.679
has been an enlightening conversation for me.

00:15:50.700 --> 00:15:53.379
I hope it has been for you, too. And if you want

00:15:53.379 --> 00:15:56.340
to connect with them, do. And now it's time for

00:15:56.340 --> 00:15:58.299
you to get out there. Be a source of kindness.

00:15:58.419 --> 00:16:00.860
Be a source of contribution. You do have something

00:16:00.860 --> 00:16:03.700
to offer this world. And I believe in you. Thank

00:16:03.700 --> 00:16:05.679
you for being here today. I'm really happy that

00:16:05.679 --> 00:16:07.720
you tuned in to Vision Pros Live. I'm looking

00:16:07.720 --> 00:16:10.980
forward to seeing your reactions as these episodes

00:16:10.980 --> 00:16:12.759
continue to move forward. This is going to get

00:16:12.759 --> 00:16:15.379
more and more fun. We'll have more and more engagement

00:16:15.379 --> 00:16:17.480
as well. We'll invite people to participate in

00:16:17.480 --> 00:16:19.659
the show. And thank you for giving us your time

00:16:19.659 --> 00:16:21.919
and attention. Have an excellent time building

00:16:21.919 --> 00:16:24.240
out your vision and becoming a vision pro yourself.
