WEBVTT 00:00:00.000 --> 00:00:02.200 Hey everybody, welcome back to another episode 00:00:02.200 --> 00:00:04.459 of Vision Pros Live. I'm your host and coach, 00:00:04.620 --> 00:00:07.440 Fletcher Ellingson. So glad you're here, so glad 00:00:07.440 --> 00:00:11.919 that you're in this conversation. Today, we're 00:00:11.919 --> 00:00:15.060 talking with Mr. Jim Carlo, and Jim Carlo is 00:00:15.060 --> 00:00:18.179 the author of The Six Pillars of Effective Leadership, 00:00:18.559 --> 00:00:21.660 A Roadmap to Success. I'm looking forward to 00:00:21.660 --> 00:00:23.899 this conversation. I love talking about leadership. 00:00:24.039 --> 00:00:27.019 I think it's an important topic. And so, Jim, 00:00:27.179 --> 00:00:29.879 welcome to the show. Well, Fletcher, thank you 00:00:29.879 --> 00:00:31.960 for having me. I'm really excited to be here 00:00:31.960 --> 00:00:34.539 to talk to you and to answer your questions and 00:00:34.539 --> 00:00:37.520 also to talk to your audience. Right on. Well, 00:00:37.600 --> 00:00:41.259 before we get into the meat of the conversation, 00:00:41.659 --> 00:00:44.060 I always like to start off with the wind, something 00:00:44.060 --> 00:00:46.359 that's going well professionally or personally 00:00:46.359 --> 00:00:50.020 for you. What can you share with us? So the sheer 00:00:50.020 --> 00:00:52.140 fact that we're having this conversation is a 00:00:52.140 --> 00:00:57.170 win. And the reason I say that is. When I was 00:00:57.170 --> 00:01:00.009 growing up, I always heard people say, if you 00:01:00.009 --> 00:01:04.829 were born a leader, you'll lead. And I don't 00:01:04.829 --> 00:01:07.909 accept that. And I'm a testament to that. And 00:01:07.909 --> 00:01:09.569 the fact that we're having this conversation. 00:01:09.810 --> 00:01:13.170 And the reason I say that is even though I've 00:01:13.170 --> 00:01:17.069 led companies, if I look at my DNA and my heritage, 00:01:17.370 --> 00:01:21.390 my dad was a carpenter. His dad was a mason. 00:01:21.709 --> 00:01:25.590 My great grandfather was a chicken farmer. There's 00:01:25.590 --> 00:01:29.230 no boardroom people in that DNA chain anywhere. 00:01:29.930 --> 00:01:32.769 And so the sheer fact that you and I are going 00:01:32.769 --> 00:01:34.890 to have a conversation on leadership and that 00:01:34.890 --> 00:01:37.930 I've been in leadership for 30 plus years is 00:01:37.930 --> 00:01:41.069 a big win because I think we have something we 00:01:41.069 --> 00:01:44.370 can give back to your audience. Right on. Right 00:01:44.370 --> 00:01:48.409 on. I appreciate that. And something you said 00:01:48.409 --> 00:01:53.129 on there in that. caught my attention. And I 00:01:53.129 --> 00:01:57.769 also saw it on your website, jimcarlo .com. And 00:01:57.769 --> 00:02:04.709 what you said was, leaders aren't born leaders, 00:02:05.049 --> 00:02:08.370 they become leaders. That is absolutely correct. 00:02:08.689 --> 00:02:10.449 Tell me a little bit more about that. And the 00:02:10.449 --> 00:02:13.590 reason I want to highlight this is because, to 00:02:13.590 --> 00:02:17.780 me, this is an exciting concept. This is right. 00:02:17.879 --> 00:02:20.819 I mean, because so many people have this belief 00:02:20.819 --> 00:02:24.159 like, oh, they were born a leader. Right. But 00:02:24.159 --> 00:02:27.500 what you're saying is something that's challenging 00:02:27.500 --> 00:02:30.759 that notion. So tell me more. So when I look 00:02:30.759 --> 00:02:35.060 at leadership and what we do in this country 00:02:35.060 --> 00:02:38.300 and probably around the world as well, we typically 00:02:38.300 --> 00:02:42.219 take an individual contributor who has done a 00:02:42.219 --> 00:02:45.590 great job at something. We tap them on the shoulder 00:02:45.590 --> 00:02:48.110 and say, Fletcher, we're going to make you a 00:02:48.110 --> 00:02:50.930 manager. You're going to now lead this team. 00:02:51.590 --> 00:02:54.250 And we shake your hand. You go home. You tell 00:02:54.250 --> 00:02:57.650 your spouse that you're going to be a leader. 00:02:57.750 --> 00:03:00.050 You're going to be a manager. You tell your close 00:03:00.050 --> 00:03:02.030 friends. And one of your friends says to you, 00:03:02.110 --> 00:03:05.169 Fletcher, you've never managed people before. 00:03:05.629 --> 00:03:07.710 How are you going to do that? And you realize, 00:03:08.169 --> 00:03:12.250 oh, my God, I got to lead these people. How am 00:03:12.250 --> 00:03:14.849 I going to do that? And so what I've learned 00:03:14.849 --> 00:03:19.669 in mentoring of others the last 25 years is that 00:03:19.669 --> 00:03:24.129 a lot of people enter management without an understanding 00:03:24.129 --> 00:03:27.069 of how to work with people and how to manage 00:03:27.069 --> 00:03:30.349 people. And that's where the six pillars come 00:03:30.349 --> 00:03:34.389 in. The six pillars, I was first introduced to 00:03:34.389 --> 00:03:36.729 the first pillar, which is integrity, which to 00:03:36.729 --> 00:03:42.800 me is non -negotiable, in November of 1983. I 00:03:42.800 --> 00:03:47.020 was fresh out of college. I ran for a city councilman 00:03:47.020 --> 00:03:50.599 position in the hometown I grew up in. And I 00:03:50.599 --> 00:03:55.879 won. Twenty two years old. The city administrator 00:03:55.879 --> 00:03:58.199 asked if I could come in and have a chat with 00:03:58.199 --> 00:04:00.560 him. And I sat down with him and he said, Jim, 00:04:00.680 --> 00:04:05.020 he said, congratulations. Big win. You're a smart 00:04:05.020 --> 00:04:07.740 guy. He said, you're going to do this town a 00:04:07.740 --> 00:04:10.659 lot of good. He said, but I have one favor to 00:04:10.659 --> 00:04:16.060 ask you. What's that? He said, every night when 00:04:16.060 --> 00:04:19.160 you put your head on the pillow, I want you to 00:04:19.160 --> 00:04:24.420 ask yourself this one question. Did you do or 00:04:24.420 --> 00:04:29.139 did I do anything today for my own personal benefit 00:04:29.139 --> 00:04:32.459 that was at the expense of another individual 00:04:32.459 --> 00:04:37.399 group of individuals or organization? And he 00:04:37.399 --> 00:04:41.959 said, if you can say no. to that question, you 00:04:41.959 --> 00:04:46.040 can rest peacefully. But if you said yes to that 00:04:46.040 --> 00:04:49.800 question, you need to, before you go to bed, 00:04:49.920 --> 00:04:53.560 do two things. Number one, figure out how to 00:04:53.560 --> 00:04:57.500 unwind it. And if you aren't successful with 00:04:57.500 --> 00:05:01.019 doing that, also figure out how to never repeat 00:05:01.019 --> 00:05:05.720 that again. I have led my entire professional 00:05:05.720 --> 00:05:09.459 career in life asking myself that very question. 00:05:10.000 --> 00:05:14.980 every night to this day. That is a neat story. 00:05:15.519 --> 00:05:20.100 And I appreciate what you're bringing to the 00:05:20.100 --> 00:05:21.879 table here because what you're talking about 00:05:21.879 --> 00:05:26.560 is an extremely high level of personal integrity. 00:05:27.279 --> 00:05:30.279 Absolutely correct. And I think more than any 00:05:30.279 --> 00:05:34.100 time in our history, we need that in this country. 00:05:35.019 --> 00:05:39.199 I was on... a podcast the other day or earlier 00:05:39.199 --> 00:05:43.040 this week with a gentleman out of Shanghai. And 00:05:43.040 --> 00:05:46.560 we talked about how integrity is lacking around 00:05:46.560 --> 00:05:50.899 the world. And we got into a deep conversation. 00:05:51.480 --> 00:05:58.920 And to me, integrity is the foundation. If you 00:05:58.920 --> 00:06:00.920 look at it from a pillar perspective, it's the 00:06:00.920 --> 00:06:04.220 center pole holding up the tip of the roof. But 00:06:04.220 --> 00:06:06.819 it's really the foundational thing that everything 00:06:06.819 --> 00:06:10.540 else is built on. Because if you don't have integrity, 00:06:10.899 --> 00:06:15.379 your team is not going to trust you. If you don't 00:06:15.379 --> 00:06:18.439 have transparency, your team is not going to 00:06:18.439 --> 00:06:23.519 follow you and not buy into your vision. And 00:06:23.519 --> 00:06:27.500 so to me, it's non -negotiable because without 00:06:27.500 --> 00:06:31.420 it, you can't lead with compassion. You can't 00:06:31.420 --> 00:06:40.319 show empathy. I often describe the leader who 00:06:40.319 --> 00:06:44.680 is always running an organization, but always 00:06:44.680 --> 00:06:47.920 changing out the people immediately below them. 00:06:48.259 --> 00:06:52.139 And I call that the switching of the chairs on 00:06:52.139 --> 00:06:56.600 the Titanic, because eventually that's going 00:06:56.600 --> 00:07:00.180 to get discovered and that person in leadership 00:07:00.180 --> 00:07:04.029 is going to be removed. But until that time, 00:07:04.110 --> 00:07:07.930 the moving of the chairs, the reality is that 00:07:07.930 --> 00:07:11.029 Titanic is still going to sink at some point. 00:07:11.550 --> 00:07:14.670 It's just going to take some time. Yeah, yeah. 00:07:14.850 --> 00:07:18.569 You know, yeah, well said. And I want to bring 00:07:18.569 --> 00:07:24.430 another example for our listeners as well about 00:07:24.430 --> 00:07:27.459 integrity. This is a topic that's near and dear 00:07:27.459 --> 00:07:30.800 to my heart, integrity and being your word. I 00:07:30.800 --> 00:07:33.579 think being your word is synonymous with integrity, 00:07:33.920 --> 00:07:39.680 doing what you say you will do. Boy, for much 00:07:39.680 --> 00:07:42.040 of my life, I was so out of integrity, meaning 00:07:42.040 --> 00:07:45.540 I did not do what I said I was going to do. And 00:07:45.540 --> 00:07:47.980 I thought it was totally fine. I was just used 00:07:47.980 --> 00:07:50.759 to that. I was practiced at breaking my word 00:07:50.759 --> 00:07:53.720 all over the place. And then I wondered why. 00:07:54.300 --> 00:07:56.660 i wasn't able to produce the outcomes that i 00:07:56.660 --> 00:08:00.199 wanted to produce um but i also want to invite 00:08:00.199 --> 00:08:04.000 our listeners to consider integrity as as workability 00:08:04.000 --> 00:08:08.060 um right so like for instance if you think of 00:08:08.060 --> 00:08:13.120 a of a a wheel on a a 10 speed bicycle or a or 00:08:13.120 --> 00:08:17.860 a bicycle with you know spokes Those spokes are 00:08:17.860 --> 00:08:21.480 there and they're evenly spaced and they have 00:08:21.480 --> 00:08:28.620 a specific tautness to them so that the bicycle 00:08:28.620 --> 00:08:34.220 has structural integrity. And those spokes are 00:08:34.220 --> 00:08:38.750 so important. They are what is providing structural 00:08:38.750 --> 00:08:41.750 integrity for that wheel. Now, if you loosen 00:08:41.750 --> 00:08:45.889 or pull out a couple of the spokes, you diminish 00:08:45.889 --> 00:08:48.450 the structural integrity, the workability of 00:08:48.450 --> 00:08:51.110 that wheel. Can you still ride it? Yeah. Can 00:08:51.110 --> 00:08:54.250 you begin to notice it's not quite as tight, 00:08:54.429 --> 00:08:57.309 a tighter ride? Yes, you can. And if you pull 00:08:57.309 --> 00:09:02.149 out even more of them, the wheel begins to fail. 00:09:04.669 --> 00:09:07.590 I like to invite our readers to think about integrity 00:09:07.590 --> 00:09:11.230 as also workability. Like what's the workability 00:09:11.230 --> 00:09:13.570 that you're bringing to the organization? What's 00:09:13.570 --> 00:09:14.990 the workability that you're bringing to your 00:09:14.990 --> 00:09:20.090 marriage, to your parenting, to your life? Does 00:09:20.090 --> 00:09:23.129 that resonate? It absolutely does. It absolutely 00:09:23.129 --> 00:09:26.769 does. You remove enough of those spokes, that 00:09:26.769 --> 00:09:30.950 wheel collapses. Yeah. You know, so you've got 00:09:30.950 --> 00:09:33.820 to have that structural integrity. Otherwise, 00:09:33.919 --> 00:09:37.179 that wheel cannot perform the way you're expecting 00:09:37.179 --> 00:09:40.519 it to. And it will not be safe to ride at some 00:09:40.519 --> 00:09:46.139 point. Yes. Yeah. Yeah. Really good. Yeah. Would 00:09:46.139 --> 00:09:51.440 you say that that integrity is core to an effective 00:09:51.440 --> 00:09:54.919 leadership? Absolutely. Which is why I say it's 00:09:54.919 --> 00:09:57.320 non -negotiable. And people who have worked with 00:09:57.320 --> 00:10:01.080 me, I've been blessed and have had a great career. 00:10:01.720 --> 00:10:04.039 But and I've had the luxury of having some people 00:10:04.039 --> 00:10:08.139 follow me to other places of employment because 00:10:08.139 --> 00:10:12.600 they know what they're going to get. They know 00:10:12.600 --> 00:10:18.179 that I I breed success and I want everybody to 00:10:18.179 --> 00:10:20.879 be successful and we're going to win together. 00:10:21.299 --> 00:10:23.960 And they know that they're going to be treated 00:10:23.960 --> 00:10:26.740 well. They know they're going to be. Talk to 00:10:26.740 --> 00:10:29.460 straight with a leader who has transparency and 00:10:29.460 --> 00:10:32.700 everybody knows their role and function and how 00:10:32.700 --> 00:10:34.659 we're going to get along and get things done 00:10:34.659 --> 00:10:38.659 and what the end game is. Yeah. And what we have 00:10:38.659 --> 00:10:43.220 to achieve. Right on. So I got a question for 00:10:43.220 --> 00:10:47.360 you. And the question is because the show is 00:10:47.360 --> 00:10:51.159 called Vision Pros. So we want to know, Jim, 00:10:51.240 --> 00:10:59.049 what is your vision? My vision. is I want to 00:10:59.049 --> 00:11:03.049 be responsible for the next level of leaders 00:11:03.049 --> 00:11:07.230 that have to run companies, organizations, and 00:11:07.230 --> 00:11:10.990 whatever. The whole premise and the whole reason 00:11:10.990 --> 00:11:15.549 I wrote the book was to really give everybody 00:11:15.549 --> 00:11:19.090 the same roadmap I've given people that I've 00:11:19.090 --> 00:11:22.090 mentored over the last 25 years and to give them 00:11:22.090 --> 00:11:25.289 that structure because nobody really does that. 00:11:25.610 --> 00:11:28.450 Corporations don't do that. But you can pick 00:11:28.450 --> 00:11:33.250 up this book and it's implementable. And there's 00:11:33.250 --> 00:11:37.610 exercises that you can do for each one of the 00:11:37.610 --> 00:11:40.710 pillars. And in addition to that, I also reference 00:11:40.710 --> 00:11:44.529 other people in industry or politics worldwide 00:11:44.529 --> 00:11:49.889 who use those pillars or a specific pillar in 00:11:49.889 --> 00:11:54.059 their management style. So I don't want to be 00:11:54.059 --> 00:11:56.960 perceived as the expert. I'm just somebody who's 00:11:56.960 --> 00:12:00.240 had success. I want to share that success. And 00:12:00.240 --> 00:12:03.820 my vision is to really take this to a bigger 00:12:03.820 --> 00:12:08.740 audience because I really think the timing of 00:12:08.740 --> 00:12:12.299 the messaging is important and the time is right. 00:12:12.580 --> 00:12:15.820 And the second thing is I know I can help more 00:12:15.820 --> 00:12:20.580 people. Nice. So what I heard you say in that. 00:12:21.120 --> 00:12:25.179 is that your vision is really to influence current 00:12:25.179 --> 00:12:29.659 and upcoming leaders. Is that accurate? It's 00:12:29.659 --> 00:12:34.899 important to current and upcoming people. And 00:12:34.899 --> 00:12:37.759 there's probably somebody in your audience who 00:12:37.759 --> 00:12:40.960 was like me, who said, do I want to be a leader? 00:12:41.080 --> 00:12:43.879 I don't know. Right. There's somebody out there 00:12:43.879 --> 00:12:47.120 thinking that. And and I can give you the roadmap 00:12:47.120 --> 00:12:49.720 of the I can't give you the knowledge about the 00:12:49.720 --> 00:12:51.779 financial statements or health of your company. 00:12:52.419 --> 00:12:56.019 That's not my thing. But I can teach you if you 00:12:56.019 --> 00:12:58.779 know your products and services and all the things 00:12:58.779 --> 00:13:01.340 about your company, I can teach you the things 00:13:01.340 --> 00:13:03.440 and the principles that have gotten me to where 00:13:03.440 --> 00:13:06.940 I am and to the success that I've had. And a 00:13:06.940 --> 00:13:10.799 lot of these things are soft skills. But they're 00:13:10.799 --> 00:13:14.940 needed skills and they take time to develop. 00:13:15.299 --> 00:13:18.100 Yeah, they take time to develop it. And and then 00:13:18.100 --> 00:13:21.139 you have to practice them. Right. Practice them. 00:13:21.200 --> 00:13:24.940 And it's evolving. So I tell that. So I mentioned 00:13:24.940 --> 00:13:29.220 already 1983, my first management job outside 00:13:29.220 --> 00:13:33.759 of college back in the 80s, like the 70s, management 00:13:33.759 --> 00:13:38.019 was still very authoritarian. almost like militaristic, 00:13:38.100 --> 00:13:42.179 where a manager or a leader would basically dictate 00:13:42.179 --> 00:13:45.700 what has to get done on a daily or weekly basis. 00:13:45.799 --> 00:13:48.159 And the troops went out and they did that. Yeah. 00:13:48.259 --> 00:13:51.840 Today, it's not that at all. In fact, I once 00:13:51.840 --> 00:13:54.820 told somebody at dinner, I think I have to look 00:13:54.820 --> 00:13:57.419 up those people I first managed. I owe them an 00:13:57.419 --> 00:14:02.259 apology. I was horrible. When I think about how 00:14:02.259 --> 00:14:08.129 I lead today. It has evolved. Collaboration is 00:14:08.129 --> 00:14:11.370 king, right? If you're in my organization, we're 00:14:11.370 --> 00:14:13.789 collaborating all the time because four heads 00:14:13.789 --> 00:14:16.789 are better than one. And I don't have all the 00:14:16.789 --> 00:14:19.649 answers, but working together with a group of 00:14:19.649 --> 00:14:22.970 people, we can get the answer. You know what? 00:14:23.049 --> 00:14:29.190 I got to pause here because this past 60, 90 00:14:29.190 --> 00:14:32.929 seconds, this is my favorite part of this conversation. 00:14:34.180 --> 00:14:37.379 This is so powerful because here you are talking 00:14:37.379 --> 00:14:40.700 about leadership. And what you just said is, 00:14:40.799 --> 00:14:43.399 gosh, you know what? If I could go back or maybe 00:14:43.399 --> 00:14:45.399 I need to call some of those people because I 00:14:45.399 --> 00:14:49.700 owe them an apology. That's powerful. You were 00:14:49.700 --> 00:14:52.480 doing your best back at the beginning when you 00:14:52.480 --> 00:14:55.860 were teaching people. You've grown, you've evolved, 00:14:56.059 --> 00:14:59.299 you've adapted, right? You've expanded your knowledge 00:14:59.299 --> 00:15:02.200 base. And you have all this additional experience 00:15:02.200 --> 00:15:05.639 and you look back and go, oh, whoa, there were 00:15:05.639 --> 00:15:08.799 some things that maybe I was off the mark on 00:15:08.799 --> 00:15:12.259 or I should update. I love that because what 00:15:12.259 --> 00:15:14.960 that gives evidence to is the type of leader 00:15:14.960 --> 00:15:19.059 that you are, that you're willing to own mistakes 00:15:19.059 --> 00:15:22.659 or own shortcomings or own that there's a better 00:15:22.659 --> 00:15:27.100 way to do it now. That's powerful. I love that. 00:15:27.519 --> 00:15:30.139 Well, thank you. But it's true. But it's true. 00:15:30.259 --> 00:15:32.639 And but it talks about the evolution. Right. 00:15:32.779 --> 00:15:35.240 And so when you decide that you want to be a 00:15:35.240 --> 00:15:38.379 leader, you're going to be a leader 24 seven. 00:15:38.980 --> 00:15:42.340 And, you know, somebody asked me once in an interview, 00:15:42.559 --> 00:15:45.899 when does leadership begin for you? Is it begin 00:15:45.899 --> 00:15:49.559 when you enter your office? And I said, no, it 00:15:49.559 --> 00:15:52.559 begins when my feet hit the floor, getting out 00:15:52.559 --> 00:15:55.320 of bed in the morning, because everything I do. 00:15:56.360 --> 00:15:59.759 I'm doing based on who I am and my principles, 00:15:59.980 --> 00:16:03.419 and it comes through with every single interaction. 00:16:03.740 --> 00:16:07.279 I'll give you an example. I once worked for a 00:16:07.279 --> 00:16:13.620 CEO who would park his car on the side of the 00:16:13.620 --> 00:16:17.879 building and enter through a side door and take 00:16:17.879 --> 00:16:21.659 the freight elevator to his office so he didn't 00:16:21.659 --> 00:16:27.159 have to interact with employees. Meanwhile, I'm 00:16:27.159 --> 00:16:30.639 parking where everybody's parking and interacting 00:16:30.639 --> 00:16:33.399 with people, whether they work for me or not, 00:16:33.519 --> 00:16:36.940 on the way into the building and having conversations. 00:16:37.179 --> 00:16:40.919 Because guess what? I could change somebody's 00:16:40.919 --> 00:16:44.179 day. Somebody could be getting out of their car 00:16:44.179 --> 00:16:49.360 and realizing I left my kid home sick. And guess 00:16:49.360 --> 00:16:51.860 what? I have a responsibility as a leader, even 00:16:51.860 --> 00:16:55.720 if they don't work for my team. yes help them 00:16:55.720 --> 00:17:01.120 yeah and yeah this is um really really rich i'm 00:17:01.120 --> 00:17:03.600 really feeling enthusiastic about what you're 00:17:03.600 --> 00:17:07.000 um talking about uh yeah because at the end of 00:17:07.000 --> 00:17:11.859 the day leadership what leaders do are two things 00:17:11.859 --> 00:17:14.660 in my in my opinion number one they influence 00:17:14.660 --> 00:17:18.000 the thinking of the people they're leading they 00:17:18.000 --> 00:17:21.059 influence thinking and number two they enroll 00:17:21.799 --> 00:17:26.019 people into a vision of what is possible. That's 00:17:26.019 --> 00:17:28.859 what leaders do. So yes, if you're sneaking up 00:17:28.859 --> 00:17:30.319 to your office through the freight elevator, 00:17:30.519 --> 00:17:32.740 you're going to have a hard time influencing 00:17:32.740 --> 00:17:35.200 the thinking and enrolling people into a vision 00:17:35.200 --> 00:17:37.200 of what's possible if you're hiding from them. 00:17:37.980 --> 00:17:43.099 Yeah. And then to your point, when do you start 00:17:43.099 --> 00:17:49.339 leading? Well, ask yourself, who is looking up 00:17:49.339 --> 00:17:54.140 to me? Who? What responsibility do I have? As 00:17:54.140 --> 00:17:59.259 a father, I'm a leader. I'm leading. So I'm responsible 00:17:59.259 --> 00:18:01.740 for influencing the thinking of my children. 00:18:01.920 --> 00:18:05.000 I'm responsible for enrolling them into a vision 00:18:05.000 --> 00:18:08.960 of what is possible for their lives. As a friend, 00:18:09.119 --> 00:18:15.259 same thing. As a husband, same thing. As a business 00:18:15.259 --> 00:18:19.700 partner, same thing. Like you are a leader somewhere 00:18:19.700 --> 00:18:21.500 in your life. If you're listening to this conversation 00:18:21.500 --> 00:18:24.039 and it hasn't dawned on you that you're a leader. 00:18:25.140 --> 00:18:28.619 Let's let's have this conversation. You are a 00:18:28.619 --> 00:18:30.720 leader somewhere in your life. Would you agree 00:18:30.720 --> 00:18:33.240 with that? I would absolutely agree with that. 00:18:33.440 --> 00:18:35.680 Yeah, absolutely agree with that. I'll tell you, 00:18:35.700 --> 00:18:39.940 I did a little experiment once. I had noticed 00:18:39.940 --> 00:18:43.859 that we had this woman who would come onto our 00:18:43.859 --> 00:18:47.150 floor. And take out the trash twice a day and 00:18:47.150 --> 00:18:49.710 clean the kitchen up and put the dishes in a 00:18:49.710 --> 00:18:52.450 dishwasher. And I noticed I was the only one 00:18:52.450 --> 00:18:55.710 that would ever say hello to her. And her name 00:18:55.710 --> 00:19:00.410 was Kathy. Short little lady, pretty smile. Every 00:19:00.410 --> 00:19:04.150 day always had a smile on her face. And I noticed 00:19:04.150 --> 00:19:06.529 that the people on the floor, there's 60 some 00:19:06.529 --> 00:19:09.130 people, maybe maybe 100 people on the floor and 00:19:09.130 --> 00:19:12.789 nobody was talking to Kathy. So I sent out an 00:19:12.789 --> 00:19:16.690 email to the floor. And I said, the first person 00:19:16.690 --> 00:19:19.029 who can tell me the name of the woman who takes 00:19:19.029 --> 00:19:21.410 out our trash twice a day and cleans up after 00:19:21.410 --> 00:19:24.910 us in the kitchen will get a $50 Starbucks card. 00:19:26.089 --> 00:19:29.829 When I hit send and I walked outside my office 00:19:29.829 --> 00:19:34.750 and just stood and I watched everybody peeking 00:19:34.750 --> 00:19:38.430 up over the cubicle walls, looking to see if 00:19:38.430 --> 00:19:41.549 they could see where Kathy was. None of them 00:19:41.549 --> 00:19:45.940 knew her name. When she entered the floor, 20 00:19:45.940 --> 00:19:50.279 people went to her and scared the bejeebies out 00:19:50.279 --> 00:19:54.119 of her. She ran downstairs to get her supervisor, 00:19:54.500 --> 00:19:56.900 who I never even thought that these people would 00:19:56.900 --> 00:19:58.460 do that. I mean, they just scared the living 00:19:58.460 --> 00:20:01.380 daylights out of her. But you know what it taught? 00:20:01.799 --> 00:20:04.180 What it taught those people was she was part 00:20:04.180 --> 00:20:07.559 of our team. Yeah. And you know what happened? 00:20:07.579 --> 00:20:10.500 You know what changed? People didn't leave the 00:20:10.500 --> 00:20:13.069 kitchen messy anymore. Oh, that's interesting. 00:20:13.250 --> 00:20:15.829 They cleaned their own dishes and put them in 00:20:15.829 --> 00:20:18.809 the dishwasher because now they had a better 00:20:18.809 --> 00:20:21.390 appreciation for the person who was stuck doing 00:20:21.390 --> 00:20:25.990 the dirty work. Yeah. Yeah. And to me, I called 00:20:25.990 --> 00:20:28.470 it a win that week and it was a big win. But 00:20:28.470 --> 00:20:32.730 it opened people's eyes that why are we neglecting 00:20:32.730 --> 00:20:36.450 this person that does so much for us? Yeah. Yeah. 00:20:36.529 --> 00:20:40.009 That's that's a great story. When we get when 00:20:40.009 --> 00:20:44.740 we get present. to some something new right um 00:20:44.740 --> 00:20:49.099 we then have possibility to to create a different 00:20:49.099 --> 00:20:52.920 outcome um that's so cool and i love that what 00:20:52.920 --> 00:20:55.960 you just said they began to see her as part of 00:20:55.960 --> 00:21:00.859 the team correct and yeah because take take kathy 00:21:00.859 --> 00:21:04.420 out of the equation take the janitors out of 00:21:04.420 --> 00:21:06.420 the equation take the maintenance department 00:21:06.420 --> 00:21:10.119 out of the equation you're suddenly in a world 00:21:10.119 --> 00:21:13.819 of a world of hurt Correct. Everybody is team. 00:21:14.039 --> 00:21:17.140 Correct. Absolutely correct. Everybody from the 00:21:17.140 --> 00:21:20.019 security guard at the front door to the janitor 00:21:20.019 --> 00:21:24.279 who's there late at night to every single person 00:21:24.279 --> 00:21:27.019 that you're involved with that has a role and 00:21:27.019 --> 00:21:30.339 a responsibility. It may be a small role in the 00:21:30.339 --> 00:21:33.119 grand scheme of things, but without them, again, 00:21:33.220 --> 00:21:36.359 that's a spoke of the wheel that if you take 00:21:36.359 --> 00:21:40.339 out, you're going to impact the integrity of 00:21:40.339 --> 00:21:44.170 that structure. Yes, yes, yes. So good. So good. 00:21:44.849 --> 00:21:47.869 Jim, we're coming to the close of our conversation. 00:21:48.029 --> 00:21:51.470 It's been such a pleasure talking with you. You 00:21:51.470 --> 00:21:53.869 mentioned that you have some books that you would 00:21:53.869 --> 00:21:57.630 like to give away, which is awesome. Tell me 00:21:57.630 --> 00:22:01.089 tell me about that. So I am always interested 00:22:01.089 --> 00:22:05.210 in feedback. Feedback is how we learn. So I'm 00:22:05.210 --> 00:22:09.250 going to offer to the first three people. that 00:22:09.250 --> 00:22:12.789 post a comment to this episode on social media. 00:22:13.250 --> 00:22:15.630 And Fletcher, I want you to think for a second 00:22:15.630 --> 00:22:17.650 because I want them to post it to your social 00:22:17.650 --> 00:22:22.509 media for the podcast. So wherever you push that 00:22:22.509 --> 00:22:24.970 out, I know you have it on a, if you put it to 00:22:24.970 --> 00:22:28.849 YouTube or LinkedIn or wherever. Yeah. So the 00:22:28.849 --> 00:22:31.130 first three people who make a comment, what did 00:22:31.130 --> 00:22:33.569 you get from today's discussion? Positive or 00:22:33.569 --> 00:22:37.130 negative, just so we can get feedback. Do not 00:22:37.130 --> 00:22:42.319 post. your address on social media. Either Fletcher 00:22:42.319 --> 00:22:45.700 or I will reach out to you to get your address 00:22:45.700 --> 00:22:50.440 and I will send you a signed copy of my book, 00:22:50.539 --> 00:22:53.859 The Six Pillars for Effective Leadership, A Roadmap 00:22:53.859 --> 00:22:56.519 to Success. All right. All right. Where would 00:22:56.519 --> 00:22:59.980 you like those comments to go, Fletcher? Yeah. 00:23:00.099 --> 00:23:02.519 So I mean, so if they see it on LinkedIn or they 00:23:02.519 --> 00:23:05.099 see it on YouTube or if they see it on Facebook, 00:23:05.220 --> 00:23:08.019 just. I mean, make that comment right there below 00:23:08.019 --> 00:23:11.599 and we'll be monitoring them. You're going to 00:23:11.599 --> 00:23:13.619 push this out onto your socials. So if you see 00:23:13.619 --> 00:23:16.759 them on yours, yeah, it's those first three that 00:23:16.759 --> 00:23:20.859 are seen. So make that comment and pick up a 00:23:20.859 --> 00:23:24.940 free copy of Jim's book and dive into it and 00:23:24.940 --> 00:23:29.500 become even a better leader. Right on. Jim, thank 00:23:29.500 --> 00:23:32.160 you so much for your time today. Appreciate what 00:23:32.160 --> 00:23:33.960 you're doing in the world and keep up the great 00:23:33.960 --> 00:23:37.529 work. and it's time for you now to get out there 00:23:37.529 --> 00:23:39.690 be a source of kindness be a source of contribution 00:23:39.690 --> 00:23:42.529 you do have something to offer this world you 00:23:42.529 --> 00:23:46.109 are a leader in some capacity And I believe in 00:23:46.109 --> 00:23:47.910 you. Thank you for being here today. I'm really 00:23:47.910 --> 00:23:49.890 happy that you tuned in to Vision Pros Live. 00:23:50.089 --> 00:23:52.509 I'm looking forward to seeing your reactions 00:23:52.509 --> 00:23:55.130 as these episodes continue to move forward. This 00:23:55.130 --> 00:23:57.029 is going to get more and more fun. We'll have 00:23:57.029 --> 00:23:58.849 more and more engagement as well. We'll invite 00:23:58.849 --> 00:24:01.250 people to participate in the show. And thank 00:24:01.250 --> 00:24:03.230 you for giving us your time and attention. Have 00:24:03.230 --> 00:24:05.869 an excellent time building out your vision and 00:24:05.869 --> 00:24:07.009 becoming a vision pro yourself.