WEBVTT

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Please do me a favor. Of course, your name is

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easy. However, people might just be listening.

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Tell me your first, your last name, the name

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of your business and where you're located. Absolutely,

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Javonca. Thank you so much for having me today.

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My name is Ken Cox. I am the founder of InLink

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.com and I'm based out of St. Louis, Missouri.

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Thank you so much. All right. So InLink .com.

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Tell me more. I want to hear it all. So, well,

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all is a lot. i've been in the data center and

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web hosting industry since 1999 and my entire

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life i've been a fan of small and medium -sized

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business main street america and as i get older

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and i found really a passion to to help that

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specific community my wife and i we own a local

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gym together and we can see the impact that it

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has on the community when i grew up having those

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local business owners be mentors for me was um

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literally a difference between life and death

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um and prosperity versus you know um just despair

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and i think that that is such an important aspect

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of america to have yeah and i i it's not under

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attack but it's definitely um you know more challenging

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today to do that brick and mortar main street

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business and i think it's really important so

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we developed inlink to help that that specific

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business make sure that they get on the maps

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correctly make sure that their directory listings

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are good make sure they've got a website make

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sure they've got a calendar you know that whole

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ecosystem of online tools on one platform one

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place one throat to choke and have all the things

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that you need to run your business um with your

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online that couples with your brick and mortar

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and that's where our concept of ai employees

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comes comes out AI answering the phones and doing

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your Google reviews and helping you with your

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directory listings and all of those things. I

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think it's harder to start up a brick and mortar

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business today in a lot of aspects, but it's

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also way more exciting if you can see the fact

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that, oh, I can have this experience -based business

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on Main Street and be here for the community,

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but I can couple that with a brand that sells

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merchandise online nationwide. I can sell my

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product station when I think that concept of

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Main Street America is what we have to see next.

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I don't think that a world in America without

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Main Street is a sad place to live in my head.

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How you help is the fact that they can stay a

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visionary, stay connected with the community,

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stay completely involved. And InLink will link

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all of that via... internet and allow that to

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work while you get to do what you know how to

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do and what you truly love am i am i there absolutely

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i mean you're still gonna have to do some admin

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stuff right but as the world changes um and it's

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changing faster than that i've ever seen it change

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and i've been through the dot -com bubble the

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bitcoin craze like i've been through it all at

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least you know for the last half a century so

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and at the rate that it's growing at the rate

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that it's moving right now It's really scary,

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but it's also really profound if you can couple

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these new technology with that brick and mortar

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store. I really believe that we can have some

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really amazing stuff. And yeah, it's not going

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to be the same Main Street as it was 10 years

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ago, for sure. It's not the same Main Street

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today that it was five years ago. But, you know,

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I really hope I think that there's people out

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there sitting on their couch saying, man, I really

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have this great concept and I want to execute

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on it. The risk is there. And, you know, a restaurant,

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it's a big risk. Right. But you can lower your

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risk if you can do an experience and sell your

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T -shirts online. Right. You can you can mitigate

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those risks with your online persona and your

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brick and mortar store. And it can be really,

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really cool. Yeah. So for someone that's interested

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in this, Ken, what does that look like? They

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go to your website and then there's this conversation

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with you. Yeah, so if they go to InLink, they

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can sign up for our CRM really easy, right? There's

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a 14 -day free trial. Or they can book and come

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to our Tuesday webinars. We do Tuesday webinars

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at 4 p .m. Central. And we just show you how

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some of these AI tools work. Now, we start with

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AI employees because that's the forefront of

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the world today. But InLink's, you know, the

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back end behind it has really every CRM tool

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that you need. It's got your calendar. It's got

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all of those things. And what we're here to do.

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is to hopefully motivate you into saying, oh,

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you know, it's not that challenging now that

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if my website's at InLink and my calendar's at

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InLink, I can now also use InLink to start selling

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my merchandise or I can, you know, build a course

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that shows how I built this business or how I

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do something in that business. We really wanted

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to take all the gatekeepers down for all the

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different software packages that we've deployed

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for customers over the past 25 years and give

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it in one package that. Yes, it's robust. There's

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a lot of moving parts in the EndLink CRM, but

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we have 24 -hour support right there to chat

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with you online, inside the application. You

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can click the button. If you don't like the AI

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support, you can click the next button, and we'll

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jump on a Zoom call with you and help you do

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all those things. So we really took a lot of

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time on the support to make sure that we can

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support the customers in multiple different modalities.

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AI can do a lot of the work. It can do a lot

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of the, hey, what's the settings for this? How

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do I do this? How do I do that? But then when

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you need a little bit more, we need real people

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behind that. And that's the concept that we're

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bringing to the table with EndLink is, you know,

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we're a tech company. We're here for your tech

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stack. We're here for your small business, online

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persona. And we lean heavily on AI, but just

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like your business, we're not going to abandon

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the human element of that. There are always going

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to be humans backing up the AI employees. And

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I love that. I, of course, have had many, many,

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many guests speaking about AI and utilizing it

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to enhance the business and not necessarily to

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take the people away from the business. So when

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I now have this conversation, I truly love the

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fact that we're just incorporating it and not

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scaring people of saying that you will never

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have another job because we got bot bots to do

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bot bot things. Of course, there's some things

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that will go away, but. Like you said, it's just

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a really good way of being able to get assistance

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so you can do other things. Yeah, we have at

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least five years of a gap to fill of employment,

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right? And that gap is falling in places that

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AI can't help. Front desk employees are hard

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to keep, right? It's transient labor, college

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kids, all those things. And when I talk to a

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business owner that has that kind of workflow

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on their front desk staff, So it's, yeah, they're

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here for three months and I got to find a new

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person. I got to get them trained. And then,

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you know, they're young, so they find a different

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job. And it's this constant cycle of, and yeah,

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you can get really good at training people and

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be an HR firm, but, and you didn't start your

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yoga studio to be an HR firm. You started your

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yoga, so you could be, do all that stuff. So

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get that AI employee trained once, manage them.

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You know, they're going to have mistakes and

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things like that. Put better guardrails on them.

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My personal favorite thing about AI employees

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is that when I'm correcting it, it's not emotional.

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There's zero emotions when I said, hey, this

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didn't happen the way we expected it to happen.

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And this is how we're going to correct it. And

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this is how we're going to move on. I don't have

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to think about being overly nice or how am I

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going to approach this specific person, right?

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Because everybody's different. You know, there's

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some people like, hey, don't do that again. Like,

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OK, never again. There's other people that you

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got to really nurture into saying, hey, this

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was wrong and we've got to get this right. There's

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none of that needed with AI. And that for me

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has been a huge relieve and stress. Tell me about

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your vision and moving forward, what that looks

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like. My vision for the future is is amazing.

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I believe that. you know, the, if you want to

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call it the power manifestation or whatever you

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want to call it, what you focus on is what you

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get. And in a world with AI and everybody has

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whatever intelligence they want to execute on

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for me, it's commoditized already, right? AI

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is free to $20 a month. Almost anybody can afford

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it. I think that humans are going to have for

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the very first time in history and American humans.

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at that right there's still a large part of the

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planet that's still behind the bell curve here

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and living in horrible conditions but in america

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we have the opportunity in other first world

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countries to that humans can work on the things

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that truly give them joy and create meaningful

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lives around the things that give me joy if i'm

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an artist if i'm a sculptor and i want to sculpt

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i think we have a world that can that you can

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make a living doing that and And before, I mean,

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to get paid as a sculptor, you had to die first.

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And then you would be paid. But now, you know,

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if you want to be an artist, if you want to be

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a boxing coach full time, if you want to be a

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yoga person full time, all of those things are

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possible. And what I'm begging the world to make

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sure of is that some of those Main Street businesses

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are still there because we have kids that need

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those businesses. We have adults that need those

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businesses. you know not everybody has a safe

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place to go home to and they might need a safe

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place to go to to kill an hour or two and and

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being part of a community and i think that is

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so important for our world um that i that you

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know my my fight is to make sure that if you

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want to do that that i'm here to support you

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with that being said is that an app too ken Yeah.

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So we have an app in the app store called the

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connector. We've got our CRM, which is very,

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very robust. We, you know, this year we've, we've

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launched more than 400 new features. And we have

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an amazing office product. So like, if you can

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imagine your Google environment, but private

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your domain name you're, you know, you're in

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link drive and link sheets and link proposals,

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all of those things in the office environment

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is really nice too. And you're, you're hosting

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with a privately held company that has a very.

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high standard for data privacy and we never sell

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your data we don't put ads in front of you inside

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of our applications other than our own stuff

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right but we don't sell your data we keep it

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all segregated and make sure that it's private

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to you and your business um you know as you're

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you're using these these enormous companies to

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transfer data and stuff like that um you're you're

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losing a lot of your rights and and I don't think

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that people really understand what that means

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long -term. And the world doesn't understand

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what it means long -term, but corporations are

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going to have a much better persona of a human

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than they've ever had before. If you can imagine

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the iPad kids growing up and, you know, living

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in a Google environment, they can probably have

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the, you know, manipulation and coercion can

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get really, really creative, really, really fast.

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Yes. And I just don't like that. So we've made

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a very strong stance that we don't sell our customers

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data at all. No humans ever look at it unless

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we're there to support you and building your

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website or troubleshooting your email or something

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like that. And how long has InLink been in the

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flow of things? Yeah. So InLink is part of River

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City Internet Group that we founded in 2001.

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um data center provider we bought in link at

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that time and it was an internet service provider

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and the name has really just been sitting on

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the shelf for a long time um and servicing some

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office clients but not not in a large scale and

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i've been running river city internet group and

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i really because i deal mostly with mid to large

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size companies with river city um i wanted something

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that i could bring to the small business and

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that's where endlink comes so we launched endlink

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in january of this year it's been a it's been

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a lot of fun it's been uh you know some ups and

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downs for sure um but you know we've got some

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really cool clients on there doing some really

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cool stuff right now it's you know mostly um

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younger kids that are And I say kids, but younger

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folks that are trying to execute on a passion

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and have all the tools under one suite for one

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price, one throat to choke. If you have a problem,

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you come to us. You know who the problem is,

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right? There's no finger pointing. And then it's

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been really nice. I like that. I like that. So

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we went from a bigger scale down to a smaller

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one to help us small business individuals. And

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I tell you, one of the things that, I think a

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lot of people as an entrepreneur just starting,

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it's like, where do you keep all your stuff?

00:13:35.940 --> 00:13:39.299
Who does all this? Again, when you're a visionary,

00:13:39.539 --> 00:13:41.440
you just have these thoughts and you want to

00:13:41.440 --> 00:13:46.700
execute all that other stuff, admin, CRMs, websites,

00:13:46.899 --> 00:13:49.059
all that stuff. I think mine's been saying it's

00:13:49.059 --> 00:13:52.340
been under construction for the last three weeks,

00:13:52.460 --> 00:13:56.820
three months. I lied, three months. i i like

00:13:56.820 --> 00:13:59.320
that thank you so much and then something i just

00:13:59.320 --> 00:14:02.340
want to say real quick there and for founders

00:14:02.340 --> 00:14:05.279
and and builders and people that want to execute

00:14:05.279 --> 00:14:07.960
one of the things that we did was we took a lot

00:14:07.960 --> 00:14:10.320
of the limits out so unlimited websites you want

00:14:10.320 --> 00:14:12.100
a new website buy a new domain name right once

00:14:12.100 --> 00:14:14.539
you're in there because you've got an idea or

00:14:14.539 --> 00:14:16.179
you want to kick up a new funnel or something

00:14:16.179 --> 00:14:18.159
similar to what you're doing but it doesn't quite

00:14:18.159 --> 00:14:21.019
fit i wanted business owners to have that ability

00:14:21.019 --> 00:14:24.990
to i mean it somewhat caters to their add um

00:14:24.990 --> 00:14:28.210
be able to do those things but you know for me

00:14:28.210 --> 00:14:31.409
i've had these resources since i was a young

00:14:31.409 --> 00:14:33.970
man in my early 20s i've had a data center at

00:14:33.970 --> 00:14:37.950
my disposal to try and do things um i think it's

00:14:37.950 --> 00:14:40.269
important to be able to say oh i want a new website

00:14:40.269 --> 00:14:43.309
i don't have to pay you know i just got to buy

00:14:43.309 --> 00:14:45.110
the domain name i've got to pay for hosting again

00:14:45.110 --> 00:14:47.190
and i and then you know we've got ai builders

00:14:47.190 --> 00:14:51.350
and all that fun stuff too um but i think it's

00:14:51.350 --> 00:14:53.190
important to once you're in that ecosystem to

00:14:53.720 --> 00:14:57.419
you know, not nickel and dime you to death. It's

00:14:57.419 --> 00:15:01.179
just not a great way to play in my mind. Ken,

00:15:01.320 --> 00:15:03.399
it sounds like it's a one -stop shop for me.

00:15:03.460 --> 00:15:06.600
I like it. I think it's a great idea. Now, I

00:15:06.600 --> 00:15:09.600
can't do anything with it for myself, but I know

00:15:09.600 --> 00:15:11.980
that it sounds like it's a lot easier than all

00:15:11.980 --> 00:15:14.000
the things you have to buy in order to get, you

00:15:14.000 --> 00:15:15.960
know, get a business together. So I really like

00:15:15.960 --> 00:15:19.299
that. Ken, I am about to sidebar you real quick.

00:15:19.440 --> 00:15:24.809
I am loving the background. I'm loving the mask.

00:15:25.529 --> 00:15:32.230
I'm like, are you like a big kid? I am. You know,

00:15:32.250 --> 00:15:36.129
it's important for me to stay sharp. And part

00:15:36.129 --> 00:15:38.370
of that is to have fun things around and do fun

00:15:38.370 --> 00:15:42.179
things. and execute on things that I enjoy. Thank

00:15:42.179 --> 00:15:44.179
you for being here today. I'm really happy that

00:15:44.179 --> 00:15:46.200
you tuned in to Vision Pros Live. I'm looking

00:15:46.200 --> 00:15:49.460
forward to seeing your reactions as these episodes

00:15:49.460 --> 00:15:51.259
continue to move forward. This is going to get

00:15:51.259 --> 00:15:53.879
more and more fun. We'll have more and more engagement

00:15:53.879 --> 00:15:55.980
as well. We'll invite people to participate in

00:15:55.980 --> 00:15:58.139
the show. And thank you for giving us your time

00:15:58.139 --> 00:16:00.419
and attention. Have an excellent time building

00:16:00.419 --> 00:16:02.759
out your vision and becoming a vision pro yourself.
